Information Technology IT Director Manager in Boston MA Resume David Rier
David Rier is an innovative and dynamic Director of MIS/IT/IS with over 15 years’ experience setting strategic direction and oversight of all enterprise computer operations, technical services, help desk functions, disaster recovery services, and data and network security. He has managed IT projects and programs in manufacturing, medical devices and business consulting companies.
DAVID C. RIER (508) 733-8438 Stow, MA 01775 firstname.lastname@example.org IT DIRECTOR Profile & Areas of Added Value: Innovative and dynamic Director of MIS/IT/IS with over 15 years’ experience setting strategic direction and oversight of all enterprise computer operations, technical services, help desk functions, disaster recovery services, and data and network security. Managed IT projects and programs in manufacturing, medical devices and business consulting companies. Added value through: Extensive experience expanding domestic and international ERP, CRM and MRP systems with network planning and build-outs including LAN/WAN and remote access technologies. Application development, network architecture and administration, security, voice/data communications, call center, policies and procedures, technical support and training. Proven success in project management, reporting and metrics, systems analysis, development, implementation, support and maintenance to increase corporate sales, manufacturing efficiency and reduce costs. Creative and analytical thinker with a demonstrated ability to troubleshoot problems, determine resolution strategies and consistently implement effective solutions. TECHNICAL COMPETENCIES ● ERP (Macola, DataWorks) ● CRM (eSynergy, SalesLogix) ● Windows 2003/2000 Server Administration ● Database design, administration and and Active Directory programming (SQL, Access, VBA) ● Microsoft Exchange Administration linked to ● Data safety and security (Backup Exec, anti- BlackBerry Exchange Server spam appliance, and email archiver) ● Telecommunications (VOIP, T1, PBX, Auto- ● Networking Technologies (IP, LAN/WAN) attendant, Voicemail, Skype, Videoconference) ● Reporting (Crystal Reports, Access) ● Microsoft Office 2010, 2007, XP, 2000 ● Windows 7, XP, 2000, 98 PROFESSIONAL EXPERIENCE IT Director – O.S. Walker Company, Worcester, MA 2005 - present Magnetic products manufacturing company with divisions in US, Canada and Europe Project managed the expansion of the use of ERP software to 2 international divisions saving over $1MM versus purchasing a proposed new system. Managed the selection and installation of new company-wide VOIP communications system. Specified and completed a LAN/WAN implementation to two North American Divisions. Project Manager for corporate web site re-design project using CMS technology. Installed and administered a new Time & Attendance and Shop Floor Data Collection system saving over .25 FTE at each location and allowing exact costing of all manufactured products. Disaster recovery from a failed AD server and network saving $80K/day in lost production. Designed and programmed over 200 custom Crystal Reports saving over $30K in outside costs. Upgraded the Exchange server and added a BES server for BlackBerry use in the company. Implemented the eSynergy CRM system and integrated it with our ERP system. Formulated the enforced the company’s system of formal IT policies and procedures as well as corporate-wide annual planning and review of all IT plans. Reduced spam emails by 1 MM messages per month with Barracuda anti-spam device. Opened secure access to the network for outside/traveling personnel via Terminal Services. DAVID C. RIER (508) 733-8438 Stow, MA 01775 email@example.com Manager of Information Systems – American Management Services, Waltham, MA 2000 – 2005 Business consulting company based throughout the eastern US Planned and supervised the set up of a new 40-person call center in Orlando. Relocated main office voice and data networks from MA to FL Diagnosed and led the recovery from a virus attack with only 2 hours of down time and 1 day of full cleanup. Saved $10K/hour in lost revenue. Set up an email blast system that brought in $100K in new sales per month. Instituted videoconferencing in 4 company locations saving over $25K per year in travel costs. Specified and managed the outside vendor implementation of a new SalesLogix CRM system that automated the front end of all sales efforts in the company. Instituted real-time connections to over 90 off-site personnel via BlackBerry units and a BES. Converted the network from NT to Windows Active Directory. IS Manager - Innovasive Devices, Inc., Marlborough, MA 1996 – 2000 Medical devices development and manufacturing company acquired by Johnson & Johnson Planned, administered and programmed a new ERP system (manufacturing and accounting) enabling 3-year growth from $4MM to $17MM in sales. Updated voice and data networks to support growth from 20 to 150 employees while meeting the FDA data and security requirements of a medical devices company. Defined and deployed controls and reporting used to acquire ISO 9000 certification. Implemented a WAN to integrate a newly acquired division into the company. Additional Experience Manager of Technical Systems Consulting - Avery Dennison, Framingham, MA Diversified Fortune 500 manufacturing company Managed the project that produced a Vendor Managed Inventory (VMI). Results showed increased merchandise turns and fill rates with reduced inventory. Information Center Manager - Dennison Manufacturing, Framingham, MA Diversified Fortune 500 manufacturing company Formulated and published all PC standards for 30 world-wide divisions. Supervised the 5-person group that provided technical support, classroom training, installation and programming for 1,500 PC users. End-user project manager for new MRP/warehouse system that reduced on-hand inventory by $3MM and saved an additional $1MM per year. EDUCATION BA in Math / Computer Science, Dartmouth College, Hanover, NH MEd in Secondary School Administration, Northeastern, University, Boston, MA