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					Course Name                                                                Course Code
Basics of Business Math: 1 Fractions                                               math01
Basics of Business Math: 2 Decimals
                                                                                   math02
Basics of Business Math: 3 Calculator                                              math03
Basics of Business Math: 4 Equations
                                                                                   math04
Basics of Business Math: 5 Percents

                                                                                   math05
Basics of Business Math: 6 Reports                                                 math06
Budgeting and Saving: 1 Confronting Debt                                           budg01
Budgeting and Saving: 2 Eliminating Debt                                           budg02
Budgeting and Saving: 3 Banking Basics                                             budg03
Budgeting and Saving: 4 Choosing Bank Accounts
                                                                                   budg04
Budgeting and Saving: 5 Planning Your Retirement                                   budg05
Budgeting and Saving: 6 Making 401(k) Plans Work                                   budg06
Budgeting and Saving: 7 Exploring Investment Options
                                                                                   budg07
Finance (Videos): Building Budgets That Affect Reality (Interview)
                                                                                   v_f101
Finance (Videos): Capitalize Your Capital (Interview)

                                                                                   v_f102
Finance (Videos): Cash Flow Analysis


                                                                                   v_f103
Finance (Videos): Key Financial Ratios


                                                                                   v_f104
Finance (Videos): Linking Financial Management with Organizational Goals

                                                                                   v_f105
Finance (Videos): Understanding Financial Statements


                                                                                   v_f106
Finance (Videos): Working Wounded: The Budget Blues
                                                                                   v_f107
QuickBooks 2004: 1 Setting Up QuickBooks
                                                                                   qb0401
QuickBooks 2004: 2 Adding Information and Security
                                                                                   qb0402
QuickBooks 2004: 3 Invoices, Purchases, and Payments
                                                                                   qb0403
QuickBooks 2004: 4 Timesaving Features

                                                                                   qb0404
QuickBooks 2004: 5 Recording Inventory and Assets
                                                                                   qb0405
QuickBooks 2004: 6 Working with Taxes, Equity, and Liabilities

                                                                 qb0406
QuickBooks 2004: 7 Extra Features and Reports
                                                                 qb0407
QuickBooks: 1 The First Time in QuickBooks
                                                                   qb1
QuickBooks: 2 Setting Up Accounting
                                                                   qb2
QuickBooks: 3 Entering Historical Data

                                                                   qb3
QuickBooks: 4 Managing Accounts and Lists


                                                                   qb4
QuickBooks: 5 Invoices and Sales Tax
                                                                   qb5
QuickBooks: 6 Paying Bills
                                                                   qb6
QuickBooks: 7 Managing Assets and Reports


                                                                   qb7
QuickBooks: 8 Paying Employees

                                                                   qb8
QuickBooks: 9 Managing Taxes

                                                                   qb9
QuickBooks:10 Online Banking and Budgets

                                                                   q10
Course Description
This course provides instruction and practice in basic business math skills for the area of fractions.
This course teaches how to add, subtract, multiply, and divide using decimals. It also shows the order in which to
do this for combined computations.
This course provides instruction and practice in using a calculator for business math.
This course discusses equations and ratios. It teaches what equations and ratios are and how to use them to solve
many different word problems.
This course teaches how to calculate percents. It explains how to convert decimals to percents, percents to
decimals, fractions to percents, and percents to fractions. This course also teaches how to solve word problems
involving percentages by using formulas.
This course provides instruction in evaluating and analyzing basic statistics and graphs used in business reports.
This course provides a guide to assessing personal debt, formulating a budget, and maintaining a good credit
This course provides a guide to eliminating personal debt and rebuilding damaged credit.
This course explains basic principles of consumer banking.
This course explains how to choose checking accounts, savings accounts and certificates of deposit, and provides
an introduction to online banking.
This course provides an introduction to long-term investment strategy.
This course explains how to take advantage of 401(k) saving plans.
This course provides a guide to investing in stocks and explains other investment options including bonds, mutual
funds, and government investments.
Budgets that reflect reality are key to any organization's success. Join us as John Swinburn, President of Challenge
Management, Inc., describes where to begin when building budgets and how to obtain reliable information to
Private finance is the path of salvation for many of today's publicly traded Internet and small firms. Watch as Harlan
Kleiman, managing director of Shoreline Pacific Institutional Finance, discusses what you need to know to access
and capitalize potential capital.
Many managers focus on profits and equate profits with cash. Even a profitable and seemingly successful business
can encounter serious difficulties with cash flow. During this program, you'll learn the distinction between sales
revenue, income from operations and cash inflow from operations. You'll also learn how to analyze past cash flows
and how a cash budget can help you manage future cash flows.
Financial ratios are a key component in measuring the financial health and success of any company. A strong
knowledge of financial ratios can ensure that intelligent financial decisions will be made. During this program, you'll
learn about the five categories of financial ratios, including profitability, efficiency, liquidity, leverage/gearing and
investment that will help you make better business decisions and support the financial goals of your company.
For any company to be financially successful, there must be congruence between organizational goals and the
financial infrastructure. Join us as John Swinburn, President of Challenge Management, Inc., discusses the impact
of linking financial management to organizational goals.
The financial health of any company is the result of all the business decisions made by the managers and
employees of that company. Those who have a solid understanding of the basic principles of financial analysis can
better ensure that their decisions support the financial goals of their company. This program will explain the
purpose and use of financial statements and discuss how your business decisions can enhance or detract from
Budgeting may sometimes be as exciting as a root canal. Watch as Bob Rosner, founder and syndicated columnist
of Working Wounded, provides a few tips you can use to overcome the budget blues.
This course introduces QuickBooks and shows how to set up the initial accounts for a company. QuickBooks is a
registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the United States and
This course provides information on using lists in QuickBooks and keeping your files safe. QuickBooks is a
registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the United States and
This course shows learners how to use QuickBooks for invoices, purchases, and payments. QuickBooks is a
registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the United States and
This course introduces a number of timesaving features that can help learners simplify and enhance the work they
do in QuickBooks. QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its
subsidiaries, in the United States and other countries.
This course shows learners how to track inventory and assets using QuickBooks 2004. QuickBooks is a registered
trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the United States and other
This course provides an overview of the tools and forms that QuickBooks provides in order to manage taxes,
equity, and liabilities. QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its
subsidiaries, in the United States and other countries.
This course provides information on preparing reports in QuickBooks and other miscellaneous features.
QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the
This course explains how to get started with QuickBooks and how to begin the EasyStep Interview process.
QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the
This course shows users how to complete the EasyStep Interview to set up company records in QuickBooks.
QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the
This course shows users how to enter current or past information about their companies to establish QuickBooks
information. QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its
subsidiaries, in the United States and other countries.
This course shows users how to use QuickBooks to track accounts and manage items in their companies. This
includes how to create and manage lists for viewing and how to generate reports and graphs for visually assessing
a company's accounting status. QuickBooks is a registered trademark or registered service mark of Intuit Inc., or
one of its subsidiaries, in the United States and other countries.
This course shows users how to manage invoices and record sales tax information in QuickBooks. QuickBooks is
a registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the United States and
This course shows how to pay bills through check writing and cash transactions in QuickBooks. QuickBooks is a
registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the United States and
This course shows how to track inventory and other assets and how to create QuickBooks reports on a business.
QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the
United States and other countries. QuickBooks is a registered trademark or registered service mark of Intuit Inc.,
or one of its subsidiaries, in the United States and other countries.
This course shows how to manage payroll track employee information and disburse payments to employees and
contractors. QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its
subsidiaries, in the United States and other countries.
This course shows how to withhold and pay employee taxes create tax reports and account for income taxes in
QuickBooks. QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its
subsidiaries, in the United States and other countries.
This course shows how to manage online banking create and track budgets and use existing information to create
forecast reports in QuickBooks. QuickBooks is a registered trademark or registered service mark of Intuit Inc., or
one of its subsidiaries, in the United States and other countries.
Course Name
Career Development (Videos): 1 Been There, Done That, Now What?
Career Development (Videos): The Influence Edge and Your Career



Interview Skills: 1 Getting the Interview
Interview Skills: 2 Preparing Yourself

Interview Skills: 3 Making an Entrance
Interview Skills: 4 Listening & Answering

Interview Skills: 5 Taking the Reins
Interview Skills: 6 Asking Questions

Interview Skills: 7 Opening Interviews

Interview Skills: 8 Tough Interviews
Interview Skills: 9 Following Through

Problem Solving Through Productive Thinking: 1The Concept of Productive Thinking

Problem Solving Through Productive Thinking: 2 Productive Thinking in Principle


Problem Solving Through Productive Thinking: 3 The Productive Thinking Model

Problem Solving Through Productive Thinking: 4 Productive Thinking in Practice

Self-Management (Videos): Becoming More Assertive

Self-Management (Videos): Business Protocol


Self-Management (Videos): Creative Time Management for the New Millennium


Self-Management (Videos): Dealing with Non-Stop Change




Self-Management (Videos): Goal Setting and Action Planning



Self-Management (Videos): Leap of Faith


Self-Management (Videos): Self-Motivation Through Self-Talk
Self-Management (Videos): Self-Talk First Aid Kit



Self-Management (Videos): The Dynamics of Self-Talk (Interview)

Self-Management (Videos): The Influence Edge and Change



Self-Management (Videos): The Influence Edge Model



Self-Management (Videos): Working Wounded: Dealing with a Messy Desk

Self-Management (Videos): Working Wounded: Getting More Work Done


Self-Management (Videos): Working Wounded: Office Politics

Self-Management (Videos): Working Wounded: Performance Appraisals


Stress Management: 1 Stress on the Job

Stress Management: 2 Resisting Stress

Stress Management: 3 Assertiveness

Stress Management: 4 Coping with Anger

Time Management for Maximum Productivity: 1 Taming Time
Time Management for Maximum Productivity: 2 Prioritizing and Procrastinating
Time Management for Maximum Productivity: 3 Establishing Goals

Time Management for Maximum Productivity: 4 Managing Time Together

Time Management for Maximum Productivity: 5 Controlling Time Leaks

Time Management Fundamentals: 2 Evaluating and Improving Time Management

Time Management Fundamentals: 3 Organizing Tasks and Creating Uninterrupted Time

Time Management Fundamentals: 4 Managing Meetings

Time Management Fundamentals: 5 Managing Workload


Time Management Fundamentals: 6 Managing Time with Co-Workers

Work and Life Balance (Videos): Child Care Selection
Work and Life Balance (Videos): Elder Care Selection


Work and Life Balance (Videos): Embracing New Technology

Work and Life Balance (Videos): Exhausted Single Working Parent


Work and Life Balance (Videos): Financial Planning for Elder Care


Work and Life Balance (Videos): Making a Case to Telecommute (Interview)


Work and Life Balance (Videos): Overload in an Over-Wired World (Interview)


Work and Life Balance (Videos): Telecommuting


Work and Life Balance (Videos): The Moral Dilemma of Success


Work and Life Balance (Videos): The Risks of Job Burnout



Work and Life Balance (Videos): Working Wounded: Connecting With Your Kids When Traveling

Work and Life Balance (Videos): Working Wounded: Information Overload

Communication in the Workplace: 4 Resolving Conflict

Communication in the Workplace: 5 Negotiating with Coworkers
Course Code
       C1CD01



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Course Description
This course provides information on reconditioning yourself for success.
You are the main influencer of your career. Therefore, you need to know how to put together clear strategies for
your development. During this program, you'll learn the steps of career development and the influence strategies to
help you stay on track to reach your goals. In addition, you'll learn how to influence others to help make your
development and career plans a reality.
This course shows users how to find the right job openings and get an invitation to an interview.
This course shows users how to prepare for an interview, from the time they receive the request for the interview to
the night before.
This course talks users through arriving at an interview and establishing a connection with the interviewer.
This course shows users how to actively listen to the interviewer and answer the most common interview questions
with the solutions that the interviewer needs.
This course shows users how and when to steer an interview, and how to handle salary negotiations.
This course shows users how to ask questions in an interview that will provide needed information as well as
demonstrate preparedness for the job.
This course shows users how to generate opening interviews for themselves and how to handle gatekeeper and
telephone interviews designed to weed out unsuitable candidates.
This course show users how to handle difficult interviews, including group interviews, performance tests, and stress
This course shows users how to overcome objections during interviews, handle follow-up interviews, and step
through the process from post-interview to the first days on the new job.
This course provides information about concepts and ideas that support productive thinking. It also discusses how
to recognize mechanisms that deter productive thinking.
This course provides information about reproductive and productive thinking. It discusses the differences between
critical and creative thinking, which are thinking skills that assist in the productive thinking process. This course
also describes habits that can help you get more out of your brainstorming sessions.
This course explores a problem-solving model of six steps: identifying problems, establishing Success Criteria,
asking the right questions, generating answers, forging solutions, and aligning resources.
This course provides information about how to think productively. It also recommends ideal situations for applying
productive thinking and outlines how to put productive thinking skills into practice.
Assertive people let others know what they want while preserving their own dignity and that of others. During this
program, you'll learn the causes of unassertiveness and how to take action toward becoming more assertive.
Exemplary business protocol benefits you and your company. This program describes what business protocol is
and why it is important to your job and career, as well as to the success of your company. You'll learn effective
protocol principles to help maintain or improve your image. In addition, you'll learn tips on executive
In today's hectic world, everyone could use more time. During this program, you'll learn seven key principles of time
management and ways to overcome obstacles to managing time. Having excellent time management skills will
help you accomplish more and give you more time for what you want to do.
Change is an ongoing phenomenon in our everyday lives. Because constant change is found in our careers, as well
as in our personal lives, it can be viewed overlapping with one another. This program will help you understand the
movement through the three phases of transition. You will learn how to recognize the symptoms of the neutral zone
and make the transition to change as the norm. Most importantly, this program is designed to help you create a
plan to deal with those constant, overlapping changes.
Proper goal setting reflects competence, leadership and planning. When business goals are met, you improve not
only your reputation, but also maintain or improve your company's name and quality of service. This program will
help you learn how to set specific, measurable and achievable goals within realistic time frames. You'll also learn
how to create a step-by-step action plan that works.
We all need to take risks and push ourselves beyond our limits. It's the natural way we grow and learn to be our
best. During this program, you'll learn how to break old paradigms and embrace change, so you can take that leap
of faith you've wanted to take for some time now. More importantly, you will learn how to conquer your fears when
In today's organizations, staying motivated is tougher than ever. Increased competition, a raised standard for
performance and constant obstacles can lead to apathy. During this program, you'll learn practical and enduring
skills that will help you motivate yourself and overcome negative self-talk. You'll also learn how to change your self-
talk into self-motivation and apply strategies for altering negative self-talk.
Everyone experiences challenging and de-motivating events in their everyday lives. During these difficult times we
may slip into negative self-talk patterns. During this program, you'll learn about the six Self-Talk First Aid Kit
strategies that can be used in a pinch, in real time, on the job, to help you overcome negative self-talk. With these
practical and easy-to-use tools, you'll learn to take control and make an immediate impact in improving your self-
Whether you're aware of it or not, self-talk is going on continually. Your self-talk can be a vicious or virtuous cycle
and it can sabotage or support your efforts. Join Dr. Rick Brandon, motivational expert, as he discusses the
Convincing others about a needed change can be challenging. During this program, you'll learn how to encourage
people to commit and be actively involved in the change process. You'll also learn how to recognize how both the
influencer and the one who is being influenced view change. In addition, you'll learn the four phases of change and
how to create strategies when implementing the change process.
Effective influence skills help you gain the commitment of others. During this program, you'll learn the Influence
Edge Model and how to use it. You'll also learn how to analyze situations and choose the appropriate Push, Pull
and Push/Pull behaviors to create the impact you want. In addition, you'll learn how to gain the edge needed to
build more productive business relationships.
Could your desk use a little surgery? Watch as Bob Rosner, founder and syndicated columnist of Working
Wounded, provides tips on how you can get from under your collectables and deal with a messy desk.
Trying to get caught up at work is something many of us struggle with on a day-to-day basis. Watch as Bob
Rosner, founder and syndicated columnist of Working Wounded, discusses how you can get more done at work
and spend your time productively.
There are both good and bad office politics. It is a fact of office life and cannot be avoided. Watch as Bob Rosner,
founder and syndicated columnist of Working Wounded, discusses how to squeeze good office politics into your
Even though performance appraisals can be beneficial for your professional growth, they can also be nerve-
wracking. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to make
sure your performance is fairly evaluated.
This course provides information on the signs of workplace stress and the assumptions workers make that can
increase stress. You will also learn about methods that can be utilized to reduce or eliminate stress on the job.
In this course, you'll learn methods for reducing workplace stress including breathing techniques, exercises, and
increasing your level of self-awareness.
This course describes how assertiveness relates to stress reduction. You will learn how to respond assertively at
work and in your personal life.
This course provides information on the nature of anger and the elements that contribute to it. You'll also learn tips
on reducing feelings of anger, which will, in turn, lower your stress level.
This course provides information on how to tame time and improve your time management skills.
This course provides information on how to prioritize your time and avoid procrastination.
This course provides guidelines for setting goals to better manage time. Working toward goals using a measured,
prioritized strategy can unlock the doors to professional and personal achievement.
This course provides information on how to effectively delegate tasks, the proper way to turn down overwhelming
tasks, and how to conduct productive meetings.
This course provides information on how to identify time wasters and the time saving techniques, tips, and tools to
help you improve your time management skills.
This course helps learners evaluate how they're currently spending their time in the office. This benefits learners by
helping them establish the fundamentals of their time management plan.
This course helps learners organize their tasks and prioritize their goals. This benefits learners by helping them
establish the fundamentals of their time management plan.
This course shows learners how to control the length and effectiveness of meetings. This helps the learner work
with co-workers, superiors, and subordinates more efficiently and effectively.
This course shows learners how to handle communications and correspondence as well as how to avoid
procrastination. This benefits the learner by providing concrete examples of good time management practices that
are applicable to the learner's work.
This course helps learners develop communication skills. This benefits learners by helping them make the most of
their interactions with colleagues, subordinates, and supervisors.
Selecting quality child care is a difficult decision faced by most working parents today. This program is designed to
assist you in your child care search by describing the types of child care available, as well as what is meant by
quality care. You will also be given the tools necessary to evaluate day care centers, providers, nannies and au
pairs. By the completion of this program, you will be prepared to select the most suitable child care option for you
It takes courage to admit that a loved one may need elder care. The purpose of this program is to help you answer
the following questions: How do I know if my loved ones need elder care? What kinds of elder care options are
there? How do I know if I'm doing the right thing? In addition, you'll learn how to evaluate and select the most
New and advanced technology will impact how we conduct business in the future. Watch as Mark Pesce, author of
The Playful World: How Technology Is Transforming Our Imagination, discusses how technology is changing the
Are you an exhausted single working parent looking for tips on how to better cope with your extremely busy life?
How to alleviate working parent's guilt? This program will help you learn how to deal with everyday difficult
situations by presenting a series of questions and answers regarding a single working parent's lifestyle.
People often think their elders' finances are in better shape than they actually are. That's why it is important to
explore financial options and prepare an effective financial budget with your elders now. This program provides
basic information on financial options for elder care and how to budget your elders' finances for a higher-quality life.
Asking the boss about a telecommuting arrangement can be difficult. Watch as Debra Dinnocenzo, President of
ALLearnatives and leading telecommuting expert, explains how you can support your reasons for telecommuting
and how to propose a telecommuting arrangement to your boss.
The speed at which information is created and bombards us is creating a pervasive sense of overload. Watch as
Debra Dinnocenzo, President of ALLearnatives, discusses why confronting the challenges of overload in an over-
wired world is vital to our sense of balance and productivity.
The number of people who telecommute is increasing each year. If you are thinking about telecommuting, this
program will help you learn what it takes to be an effective telecommuter. You'll discover how to work well in a
home office, with your family, coworkers and external partners. In addition, you'll learn how to manage your home
Technology has brought about an unprecedented affluence in our society. And with this affluence, we're facing
many moral dilemmas that challenge our values about prosperity. Watch as Dinesh D'Souza, author of The Virtue
of Prosperity: Finding Values in an Age of Techno-Affluence, discusses the moral dilemma of success and
Job burnout is a progressive and slow process, wearing away at the individual a little at a time. Its victims report
reduced personal energy, diminished vitality and dampened enthusiasm for life. During this program, you'll learn
how to identify the signs of job burnout and work environments that are conducive to burnout. Additionally, you'll
learn what you can do to prevent job burnout from occurring.
It's tough to be active in your children's lives when you're often traveling on business. Watch as Bob Rosner,
founder and syndicated columnist of Working Wounded, discusses how you can bond with your kids when away on
With all this data heading your way, there's pressure to respond to it all. The problem is, you can't. Watch as Bob
Rosner, founder and syndicated columnist of Working Wounded, discusses how to properly handle the stresses of
This course provides information on recognizing and managing conflict, controlling your emotions, respecting the
emotions of others, and reaching collaborative solutions.
This course provides information on defining negotiation and recognizing what is negotiable. In addition, this course
provides a variety of tactics and behaviors you can use to prepare for a negotiation.
Course Name                                                              Course Code
Building Relationships: 1 Socializing at Work
                                                                                  bldr01
Building Relationships: 2 Understanding Behavioral Intentions
                                                                                  bldr02
Building Relationships: 3 Choosing Your Approach
                                                                                  bldr03
Communicating with Power: 1 Elements of Powerful Communication
                                                                                 poco01
Communicating with Power: 2 Persuasive Appeals


                                                                                 poco02
Communicating with Power: 3 Modes of Persuasion

                                                                                 poco03
Communicating with Power: 4 Active Listening
                                                                                 poco04
Communicating with Power: 5 Resolving Conflict
                                                                                 poco05
Communicating with Power: 6 Negotiation
                                                                                 poco06
Communication (Videos): Curing Common Meeting Ailments (Interview)

                                                                                 v_c301
Communication (Videos): Effective Business Writing


                                                                                 v_c303
Communication (Videos): High Performance Communication


                                                                                 v_c304
Communication (Videos): Keeping Meeting Participants Awake (Interview)

                                                                                 v_c305
Communication (Videos): People Styles at Work

                                                                                 v_c307
Communication (Videos): Resolving Conflict


                                                                                 v_c308
Communication (Videos): Telephone Etiquette                                      v_c309
Communication (Videos): The Influence Edge and E-Mail

                                                                                 v_c310
Communication (Videos): The People Styles Model


                                                                                 v_c306
Communication (Videos): Understanding Negotiation


                                                                                      v_c311
Communication (Videos): Working Wounded: Effective Business Presentations

                                                                                      v_c312
Communication (Videos): Working Wounded: Giving an Apology at Work

                                                                                      v_c313
Communication (Videos): Working Wounded: Leading a Successful Meeting
                                                                                      v_c314
Communication (Videos): Working Wounded: Making Group Decisions

                                                                                      v_c315
Communication (Videos): Working Wounded: Working Through Conflict

                                                                                      v_c316
Effective Business Communication: 2 The Planning Worksheet
                                                                                      busc02
Effective Business Communication: 3 Writing Skills
                                                                                      busc03
Effective Business Communication: 4 Patterns of Development
                                                                                      busc04
Effective Business Communication: 5 Letters


                                                                                      busc05
Effective Business Communication: 6 Memos, E-Mail, and Other Communication
                                                                                      busc06
Effective Business Communication: 7 Reports
                                                                                      busc07
Effective Business Communication: 8 Documentation

                                                                                      busc08
Effective Presentations: 1 Preparing for a Presentation                                efpr01
Effective Presentations: 2 Developing an Effective Message
                                                                                      efpr02
Effective Presentations: 3 Improving Delivery Skills                                  efpr03
Effective Presentations: 4 Using PowerPoint and Other Visuals                         efpr04
E-Mailing Your Way to the Top: 1 Managing Your Inbox
                                                                                      emat01
E-Mailing Your Way to the Top: 2 Writing Effective E-Mails
                                                                                      emat02
E-Mailing Your Way to the Top: 3 The Legal Face of E-Mail                    EMAT03
E-Mailing Your Way to the Top: 4 Becoming an Organizational Leader
                                                                             EMAT04
Global Business (Videos): Communicating Across Cultures


                                                                             v_g101
Global Business (Videos): Global Work

                                                                             v_g102
Global Business (Videos): Global Work in China (Interview)

                                                                                   v_g103
Global Business (Videos): Presenting Globally

                                                                                   v_g104
Global Business (Videos): The Influence Edge in Cross-Cultural Situations

                                                                                   v_g105
Grammar: 1 Fundamental Sentence Structures                                         gram01
Grammar: 2 Punctuation                                                             gram02
Grammar: 3 Complex Sentence Structures                                             gram03
Grammar: 4 Advanced Grammar
                                                                                   gram04
Instructional Design: 1 Process, Needs, and Roles
                                                                                   insd01
Instructional Design: 2 Analysis and Objectives
                                                                                   insd02
Instructional Design: 3 Design Concepts
                                                                                   insd03
Instructional Design: 4 Planning and Implementation

                                                                                   insd04
Instructional Design: 5 Evaluation
                                                                                   insd05
Internet Marketing: 1 The New Rules of Marketing                                   intm01
Internet Marketing: 2 Building a New Rules Marketing Strategy                      intm02
Internet Marketing: 3 Developing a Content-Rich Web Site                           intm03
Internet Marketing: 4 Online Marketing Tactics                                     intm04
Communicating in the World of Social Media: 1 Understanding Social Media
                                                                                   socm01
Communicating in the World of Social Media: 2 Types of Social Media
                                                                                   socm02
Communicating in the World of Social Media: 3 Social Media in the Workplace
                                                                                   socm03
Communicating in the World of Social Media: 4 Social Media Marketing and Support   socm04
Negotiation: 1 Groundwork                                                          ngot01
Negotiation: 2 How You Say It                                                      ngot02
Negotiation: 3 Understand the Opposition                                           ngot03
Course Description
This course provides tips you can use to network in the workplace. It includes information about overcoming fears,
using body language, words, and tone, and gives tips for making a good first impression.
This course will help you identify behavioral intents and troublesome behaviors. It also offers techniques that you
can use to build relationships with a variety of people.
This course focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective
listening skills.
This course covers basic communication skills and focuses on persuasive communication. More specifically, it
covers the interaction of the three basic elements of communication: the communicator, the audience, and the
This course covers constructing a persuasive communication using an emotional, character, or logical appeal.
More specifically, it covers constructing an emotional appeal to alter your audience's feelings, developing a
character appeal through credentials, performance, excellence, and principles, as well as creating a logical appeal
using a major premise, minor premise, and conclusion.
This course covers two different modes of persuasion: face-to-face and written communication. More specifically, it
covers how to plan and deliver persuasive communications in person and in writing. It also covers when each mode
of persuasion is most appropriate.
This course covers basic listening skills and focuses on active listening. More specifically, it covers the ways
effective listeners prepare for active listening exchanges and the behaviors they exhibit while listening.
This course covers the basic types of and responses to workplace conflict and discusses general guidelines for
integrating conflict resolution into the culture of organizations.
This course covers communication skills and focuses on negotiation. More specifically, it covers the ways that
negotiation is both an art and a science, the qualities of assertive negotiators, and the steps of the negotiation
How can facilitators recognize and cure some common meeting ailments? What can they do to minimize these
problems in future meetings? Watch as Eli Mina, a professional meeting facilitator, seminar leader and the author
of The Complete Handbook of Business Meetings, discusses how to make your meeting trouble-free.
Business writing is not a magical or mystical experience but part of a process that anyone can master. Effective
business writing is especially important in this Internet age where communication is often fast and immediate.
During this program you'll learn how to convey thoughts and ideas using different formats of business
communication, from letters and memos to e-mails and Internet sites.
Your ability to learn and practice effective communication techniques can spell the difference between success and
failure. During this program, you'll recognize how to prevent and deal with communication problems, find out why
effective communication skills matter and learn the three components of the communication cycle to attain high
performance. As a result, you'll be able to enhance your relationships with your manager and co-workers as well as
How can facilitators make the most of the meetings they lead? How can they ensure that all the participants stay
focused and alert during meetings? Watch as Eli Mina, a professional meeting facilitator, seminar leader and the
author of The Complete Handbook of Business Meetings, discusses ways to engage all meeting participants and
Human behavior challenges most of us; however, the People Styles Model offers one way to understand and
predict it. In this program, you'll refresh your understanding of the four people styles discussed in The People
Styles Model. And, you'll learn about flexing, a process you can use to help you work more effectively with other
Conflict is a reality of your work life. No matter what your job or your position, you will encounter conflict situations.
During this program, you'll learn to recognize the faces of conflict so you can manage them more effectively. You'll
also learn how to gain control of your emotions, as well as manage other people's emotions respectfully. Finally,
you'll learn how to reach a collaborative, win-win solution.
This course is for anyone who wishes to use the telephone efffectively. It covers basic etiquette and business use.
E-mail allows you to strategize in an influence situation. During this program, you'll learn when it is appropriate to
influence via e-mail and the strategies that will help you do it. In addition, you'll learn how to emphasize nonverbal
communication cues, such as emotions and feelings, through the use of punctuation and symbols.
Each of us communicates, makes decisions and handles conflict differently. To make handling these differences
easier, you can use the People Styles Model. By using this model, you'll not only develop a better understanding of
human behavior, you'll actually be able to predict it. During this program, you'll learn how to use the People Style
Model, which categorizes two dimensions of behavior into four different people styles.
We often think of negotiation as a confrontation between people regarding a set of issues. To be effective at
negotiation, it is important to think in broader terms than just bargaining. During this program, you'll learn to define
the aspects of negotiation. You'll also learn how to identify what is negotiable and prepare for a negotiation. Finally,
you'll discover common negotiation tactics and behaviors.
The key to public speaking is learning to speak the same language as your audience. Watch as Bob Rosner,
founder and syndicated columnist of Working Wounded, discusses how your objective, what you know about the
audience and what you want the audience to take away, can lead to an effective business presentation.
Sometimes at work, we have to express genuine regret for what happened. The trick is to use the right words and
the right delivery. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to
name your mistake and accept responsibility for your actions.
Anxiety often builds when you are faced with trying to lead a successful meeting. Watch as Bob Rosner, founder
and syndicated columnist of Working Wounded, provides some useful tips to help you run a successful meeting.
It's not unusual for people to go into meetings with different expectations and then crash when it's time to come to a
resolution. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to
effectively make group decisions.
There are times when you just can't avoid a conflict with a co-worker. During these times, you need to put your
energy into learning what's on the other person's mind. Watch as Bob Rosner, founder and syndicated columnist of
Working Wounded, discusses how to prepare for and work through a conflict with a co-worker.
After taking this course, the learner will be able to use a Planning Worksheet to analyze the needs and restrictions
of a writing task.
This course will help you improve your business writing skills by choosing appropriate words, building effective
sentences, and identifying and correcting common sentence faults.
After taking this course, you will be able to organize business writing into specific patterns, depending on the type
of information you want to communicate.
The course discusses standard letter parts and letter formats. This course talks about planning a correspondence,
and the words, sentences, and paragraphs used when creating an effective letter. It also discusses the block and
modified letter formats and how they differ. Finally, this course presents how to write letters that convey neutral or
positive news, as well as how to write negative news letters with tact and courtesy.
This course discusses memos, proposals, press releases, e-mails, and faxes.

After taking this course, you will be familiar with the general characteristics and acceptable formats of formal,
informational, analytical, and persuasive reports.
In this course, you will learn how to write clear, concise documentation. You will be able to effectively plan your
documentation project and decide what information to include. This course also discusses the proper parts of a
document, the editing process, and the preparation of your document for production and distribution.
This course explains how proper preparation can help you deliver a more effective presentation.
This course shows you how to best structure message content to accomplish a presentation goal, as well as how to
effectively use patterns in your presentations.
This course provides tips and tools for improving your delivery skills for presentations.
This course shows how to design a dynamic PowerPoint presentation and use other visual tools to support
This course provides information on how to manage your e-mail, reduce e-mail volume, and recognize the sources
of common low-value messages.
This course provides information on how to use e-mails to communicate appropriately and effectively in a
professional environment.
Ths course provides information on how to manage legal and security issues related to e-mail.
This course provides information on how to take a leadership role in your department or company in developing
more productive e-mail practices.
One cannot be naive about cultural differences and yet one cannot deny the similarities. That is why it is important
to understand where the similarities and differences are and what they signify. During this program, you'll learn how
business practices vary cross-culturally and basic taboos to be aware of. You'll also learn cultural communication
styles and strategies for leading an effective teleconference.
The globalization of work is perhaps the defining trend of our time. It's reshaping not only the macro-level aspects
of economic life but the personal aspects as well. This program will help you define global work and the four shifts
occurring in the global landscape. You'll also learn the competencies needed for success in the global market.
As organizations expand into the China market, there are key strategies to consider. Dr. Mary O'Hara-Devereaux,
Director at the Institute for the Future, describes the challenges of global work in China, the Chinese workplace and
recommended strategies for working with the Chinese.
To present is to persuade, and how to persuade is not universal. The presentation skills you use domestically may
not always be as effective when taking your message globally. During this program, you'll learn tips to presenting
cross-culturally and how to create materials for global presentations. In addition, you'll learn gestures to avoid when
Influencing across cultures can help you win new customers, satisfy existing ones and make your professional
reputation shine. During this program, you'll learn the difference between high and low context cultures, and how to
influence cross-culturally. You'll also learn the aspects of credibility and influence, and what to do if your influencing
This course provides instruction and practice in basic business grammar skills for the area of sentence structures.
This course provides an overview of the use of business grammar skills and how to use it to punctuate sentence
This course provides an overview of the use of business grammar skills.
This course provides an overview of advanced grammar and how to use pronouns, adjectives, adverbs, special
punctuation, and modifiers.
This course provides an introduction to learning theory and the instructional design process, tactics for identifying
the need for instruction. It also examines the roles of the designer and other personnel in the process.
This course provides an introduction to learner analysis procedures, task and content analysis, as well as writing
and classifying learning objectives.
This course provides information on sequencing, delivery and instructional strategy, as well as designing the
instructional message.
This course provides an introduction on developing instructional materials, instructional delivery methods, support
and management of an instructional design group, as well as implementation decisions as they relate to various
aspects of project planning.
This course provides an introduction to the use of evaluation instruments in the instructional design process. This
benefits the learner by establishing guidelines for the creation and use of testing material to determine the
This course provides information on how to market products and organizations through the Internet.
This course provides information on how to market products and organizations through the Internet.
This course provides information on how to develop a content-rich Web site.
This course provides information on various tactics for marketing products, services, and organizations using
This course discusses the basics of social media from its relevance in contemporary society to the various aspects
that comprise social media platforms.
This course discusses the basics of social media from its relevance in contemporary society to the various aspects
that comprise social media platforms.
This course provides information on how social media can be used in the workplace to increase productivity and
efficiency. This course also provides information on incorporating and enforcing social media policies.
This course discusses how social media platforms can be used for marketing and support.
This course provides information on how to prepare for and open a negotiation.
This course provides information on verbal and physical communication strategies helpful in negotiations.
This course provides information on how to analyze your opponent in a negotiation.
Course Name
Customer Service Training (Videos): Building Customer Loyalty


Customer Service Training (Videos): Building Web Relationships (Interview)


Customer Service Training (Videos): Creating Customer Value



Customer Service Training (Videos): Crown Your Customers (Interview)

Customer Service Training (Videos): Customer Convenience is Key to E-Commerce (Interview)


Customer Service Training (Videos): Customer Service Training Strategy



Customer Service Training (Videos): Dealing with Customer Complaints



Customer Service Training (Videos): Delighting Your Customers


Customer Service Training (Videos): Exceeding Customer Expectations



Customer Service Training (Videos): Getting to Know Your Customers



Customer Service Training (Videos): Getting Your Customer Experience Right (Interview)


Customer Service Training (Videos): Implementing Effective Service Standards




Customer Service Training (Videos): Keeping Loyal Customers




Customer Service Training (Videos): Measuring Customer Service Training
Customer Service Training (Videos): Profits, Not Promises (Interview)


Customer Service Training (Videos): Understanding Customer Service Training




Customer Service Training (Videos): Working Wounded: Building Relationships with Your Customers

Customer Service Training (Videos): Working Wounded: Good News About Customer Complaints

Customer Service Training: 1 Defining Service
Customer Service Training: 2 Communicating

Customer Service Training: 3 Fixing Problems

Customer Service Training: 4 Building a Department

Customer Service Training: 5 Tools of the Trade
Dealing with Difficult People: 1 Managing Against the Odds

Dealing with Difficult People: 2 Consideration



Dealing with Difficult People: 3 Attitude

Dealing with Difficult People: 4 Trust

Dealing with Difficult People: 5 Power

Dealing with Difficult People: 6 Communication


Dealing with Difficult People: 7 Responsibility


Doing Business in China: 1 A Cultural Approach


Doing Business in India: 1 A Cultural Approach
Course Description
Customers expect and even demand excellent customer service. In exchange, they will give you their undying
customer loyalty. This program will help you learn the difference between customer satisfaction and customer
loyalty. You'll also learn techniques to improve customer service and how to close the gap between customer
The information portion of any goods or service has become a large part of its value. Watch as Steve Mott,
President of BetterBuyDesign.com, discusses how the new gatekeepers of information pipelines build one-to-one
relationships with customers.
Value can mean different things to different people. In order to create value for your customers, you need to define
what value means in the context of providing outstanding service. During this program, you'll learn how to increase
value by changing three aspects of the value equation, the benefits, costs and price. You'll learn how to set service
standards that support your business objectives.
In today's customer economy, customers are at the base of successful businesses more than ever. Watch as
Patricia Seybold, founder and CEO of the Patricia Seybold Group, discusses what businesses need to do to attract
Organizations that deliver products with the greatest convenience are those that will prosper in the New Economy.
Watch as Daniel Spulber, Professor at Kellogg Graduate School of Management, Northwestern University, advises
how an organization can create customer convenience by building electronic bridges.
Having a clear customer service strategy is critical to building a customer service culture and delivering exemplary
service. The challenge is in making the strategy real and not just of passing interest or the flavor of the month.
During this program, you'll learn why company vision and mission statements, SWOT analyses, slogans and career
service values are important to customer service strategies. You'll also learn what customer service strategies are
When customers complain, it shows they care. You want customers to complain so you can fix the problem. The
challenge is to know the best way to resolve the situation. During this program, you'll learn why an organization
should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique
to help work through challenging customer service situations.
Delighting your customers not only helps build excellent customer service but also inspires customer loyalty. Watch
as John Yokoyama, president of the Pike Place Fish Company, discusses how delighting customers brings them
back over and over again.
Without a cohesive strategy, customer service is just a slogan or platitude. Using a service management model,
you can institute a customer service culture within your organization. During this program, you'll learn how the
service management model is used. You'll also learn how to assess where you are now in terms of customer
service delivery. In addition, you'll learn how to track your customers' interactions with your company.
In order to have a successful service strategy, you need to get to know your customers well. You need to know who
they are and what they need. By doing so, you can meet their expectations and turn them into repeat customers.
During this program, you'll learn about customer's needs and influences on customer's perceptions. You'll also
learn how to manage customer expectations and understand customer segmentation.
Creating a better customer experience on line is critical to customer retention. Watch as Patricia Seybold, founder
and CEO of the Patricia Seybold Group, author and speaker, discusses how branding your customer experience
can lead to customer loyalty.
Delivering effective service to the customer doesn't happen by accident. You need to create a target for effective
service through well-thought-out objectives and standards. You also need to implement a range of internal
monitoring mechanisms to ensure the process works. During this program, you'll learn about service objectives and
standards. You'll also learn about the customer service cycle and the systems required to deliver these services. In
addition, you'll learn the importance of service level agreements and how to use them in your organization.
Sometimes, providing an exceptional product or service environment isn't enough to keep customers coming back.
There are many reasons customers leave. You need to figure out why and implement effective ways of retaining
them and building loyalty. During this program, you'll discover how to determine if it is worth keeping specific
customers. You'll also learn about effective customer loyalty programs and the importance of customer relationship
management. In addition, you'll learn about measuring customer loyalty.
To achieve quality customer service, you need to understand how to measure it before you can manage it. But first,
you need to figure out what exactly you want to measure and for what result. During this program, you'll learn the
different service quality measurement tools and how to identify customers. You'll also learn how service level and
frequency affect the results of customer satisfaction surveys and why it is so important to improve customer
The rise of e-commerce has brought customers greater choice and vendors more competition. Watch as John
Hagel, chief strategy officer of 12 Entrepreneuring, Inc., discusses how to get the most value from e-commerce for
your company and your customers.
To provide exceptional customer service, you need to understand the needs and issues around customer service.
You need to know the reasons why customers are happy or unhappy with the level of service your company
provides and most importantly, you need to think about your customer's experience as they interact with your
organization. During this program, you'll learn essential customer information and tips. You'll also learn how to
differentiate between personal and material service and internal and external service.
Building ongoing relationships with your customers is crucial to success. Watch as Bob Rosner, founder and
syndicated columnist of Working Wounded, discusses the importance of long-term loyalty and ways to promote it.
When it comes to customer feedback, bad news is good. Watch as Bob Rosner, founder and syndicated columnist
of Working Wounded, discusses how customer complaints can help improve your business.
This course explains the concept of company-wide customer service and standards.
This course presents strategies for understanding customer problems, resolving conflict, and writing effective
correspondence, instructions, and manuals.
This course explains how to answer common questions, find customers' needs and problems, and resolve the root
cause of those problems.
This course provides users with an overview of creating a Customer Service department and hiring talented
customer service people.
This course explains the concept of company-wide customer service and standards.
This course introduces the major issues involved in dealing with difficult employees. It provides a three-step
process to help transcend preconceptions about difficult people and avoid missteps in managing them.
After taking this course, the learner will be able to identify key causes of inconsiderate behavior in the workplace
and outline polite, effective strategies for resolving the problems with the other people who are involved. Situations
covered in this course include workspace issues such as noise, odors, and misuse of shared spaces, as well as
interpersonal issues of respect and courtesy.
This course provides an overview of problems that arise from attitude issues in the workplace. After taking this
course, you will be able to identify key causes of attitude problems in the workplace and outline polite, effective
This course provides an overview of problems that arise from trust issues in the workplace. After taking this course,
you will be able to identify key causes of trust problems in the workplace and outline thoughtful, effective strategies
This course provides an overview of problems that arise from power issues in the workplace. After taking this
course, you will be able to identify key causes of power struggles in the workplace and outline thoughtful, effective
This course provides an overview of problems that arise from communication problems in the workplace. After
taking this course, you will be able to identify key causes of communication problems in the workplace and outline
thoughtful, effective strategies for resolving them.
This course provides an overview of problems that arise from responsibility issues in the workplace. After taking
this course, you will be able to identify key causes of irresponsible behavior in the workplace and outline thoughtful,
effective strategies for resolving them.
This course provides the fundamentals of Chinese business etiquette. It discusses a variety of social situations,
such as business meetings and meals, that might come up on a business trip to China. This course also describes
a cultural intelligence approach to working with the Chinese.
This course provides the fundamentals of Indian business etiquette from a cultural perspective. It addresses typical
situations that occur while doing business in India.
Course Name
Access 2000 MOS: 1 Creating Databases
Access 2000 MOS: 2 Building Tables
Access 2000 MOS: 3 Modifying Tables
Access 2000 MOS: 4 Sorting and Filtering
Access 2000 MOS: 5 Relationships & Queries

Access 2000 MOS: 6 Building Forms

Access 2000 MOS: 7 Producing Reports

Access 2000 MOS: 8 Advanced Tasks

Access 2002: 1 Creating Databases
Access 2002: 2 Building Tables
Access 2002: 3 Modifying Tables
Access 2002: 4 Sorting and Filtering
Access 2002: 5 Relationships & Queries

Access 2002: 6 Building Forms

Access 2002: 7 Producing Reports

Access 2002: 8 Advanced Tasks

Access 2003: 1 Introduction to Access

Access 2003: 2 Designing and Building Tables

Access 2003: 3 Enhanced Tables and Datasheets

Access 2003: 4 Searches and Queries

Access 2003: 5 Advanced Queries and Calculations

Access 2003: 6 Access Report System

Access 2003: 7 The Internet, Forms, and the Analyzer

Access 2007 Advanced: 1 Expressions and Queries

Access 2007 Advanced: 2 PivotTables, PivotCharts, and Graphs
Access 2007 Advanced: 3 Macros and Data Imports/Exports

Access 2007: 1 Introduction to Access

Access 2007: 2 Creating Tables

Access 2007: 3 Working with Tables

Access 2007: 4 Creating Forms

Access 2007: 5 Creating Reports
Access 2007: 6 Creating Queries and Filters

BCS Certificate for IT Users (Level 2) - Unit E: 1 Unit E - Using IT



Computer Basics: 1 Using Your PC

Computing Concepts: 1 Types of Security
Computing Concepts: 2 Security Risks

Computing Concepts: 3 Database Basics
Computing Concepts: 4 Selecting Databases
Computing Concepts: 5 Data Processing
Computing Concepts: 6 Managing Data
Computing Concepts: 7 Teleprocessing
Computing Concepts: 8 Transmitting Data
Computing Concepts: 9 Messages
Excel 2000 MOS Expert: 1 Importing and Exporting Data

Excel 2000 MOS Expert: 2 Working with Templates, Links, and Report Manager

Excel 2000 MOS Expert: 3 Formatting, Sorting, and Filtering Data

Excel 2000 MOS Expert: 4 Naming Ranges, Working with Macros, and Customizing Toolbars


Excel 2000 MOS Expert: 5 Validating and Auditing Data

Excel 2000 MOS Expert: 6 Analyzing Data and Using PivotTables
Excel 2000 MOS Expert: 7 Sharing Work and Adding Security

Excel 2000 MOS: 1 Working with Cells
Excel 2000 MOS: 2 Working with Files
Excel 2000 MOS: 3 Formatting Worksheets

Excel 2000 MOS: 4 Page Setup and Printing

Excel 2000 MOS: 5 Worksheets & Workbooks

Excel 2000 MOS: 6 Formulas and Functions
Excel 2000 MOS: 7 Charts and Objects

Excel 2002: 1 Working with Cells
Excel 2002: 2 Working with Files
Excel 2002: 3 Formatting Worksheets

Excel 2002: 4 Page Setup and Printing

Excel 2002: 5 Worksheets and Workbooks

Excel 2002: 6 Formulas and Functions
Excel 2002: 7 Charts and Objects

Excel 2003: 1 Getting Started
Excel 2003: 2 Creating a Spreadsheet
Excel 2003: 3 Formatting Data
Excel 2003: 4 Editing and Printing Worksheets
Excel 2003: 5 Managing Worksheets
Excel 2003: 6 Charts and Databases

Excel 2003: 7 Hypertext and Tips
Excel 2007 Advanced: 1 Filtering and Sorting Data
Excel 2007 Advanced: 2 Using Pivot Tables
Excel 2007 Advanced: 3 Working with Functions
Excel 2007 Advanced: 4 Using Data Analysis Tools
Excel 2007 Advanced: 5 Automating with VBA Macros
Excel 2007 Advanced: 6 Adding Connections and Importing Data


Excel 2007: 1 Getting Started

Excel 2007: 2 Creating a Worksheet


Excel 2007: 3 Formatting Data
Excel 2007: 4 Editing and Printing Worksheets



Excel 2007: 5 Managing Worksheets


Excel 2007: 6 Using Charts and Objects

GroupWise 5.5: 1 Getting Started with GroupWise

GroupWise 5.5: 2 Creating and Sending Messages

GroupWise 5.5: 3 Organizing Your Mailbox
GroupWise 5.5: 4 Calendar, Task and Phone Features

GroupWise 5.5: 5 Managing Documents and Folders

GroupWise 5.5: 6 Advanced GroupWise Features

GroupWise 6.5: 1 Getting Started

GroupWise 6.5: 2 Messages and the Address Book
GroupWise 6.5: 3 Managing Messages

GroupWise 6.5: 4 Calendars and Tasks


GroupWise 6.5: 5 Advanced GroupWise Features


GroupWise 6.5: 6 Managing Documents
GroupWise 6.5: 7 Remote Access and Customing GroupWise

GroupWise 6.5: 8 Mobile GroupWise Access

Internet Explorer 6: 1 Browsing the Web
Internet Explorer 6: 2 Using Files and Mail
Internet Explorer 7: 1 Learning the New Interface and Features


Introduction to PCs: 1 Introducing the PC
Introduction to PCs: 2 Using Your PC
Introduction to PCs: 3 Working with Folders and Files

Introduction to PCs: 4 Inside Your PC
Introduction to PCs: 5 Basic Peripherals
Introduction to PCs: 6 Other Peripherals

Introduction to PCs: 7 Understanding Software
Introduction to PCs: 8 Introducing the Internet
Introduction to PCs: 9 Internet and E-mail Tips
Introduction to PCs:10 Troubleshooting and Tips

Lotus Notes 6.5: 1 Mail




Lotus Notes 6.5: 2 Calendar, To Do Lists and Address Books



Lotus Notes 6.5: 3 Databases


Lotus Notes 6.5: 4 Managing and Enhancing Documents




Lotus Notes 6.5: 5 Advanced Notes Features


Lotus Notes 8.5: 1 Exploring Lotus Notes 8.5
Lotus Notes 8.5: 2 Sending and Receiving E-Mail

Lotus Notes 8.5: 3 Scheduling Appointments and Meetings
Lotus Notes 8.5: 4 Defining Contacts and To Do Items
Lotus Notes 8.5: 5 Using the Productivity Tools and Web Browser

Lotus Notes R5: 1 Getting Around in Notes
Lotus Notes R5: 2 Reading and Sending Mail
Lotus Notes R5: 3 Managing Mail
Lotus Notes R5: 4 Using the Calendar

Lotus Notes R5: 5 Meetings & Address Books
Lotus Notes R5: 6 Browsing the Web
Lotus Notes R5: 7 Editing Documents
Lotus Notes R5: 8 Using Document Tables
Lotus Notes R5: 9 File Attachments & Links
Lotus Notes R5:10 Finding and Viewing Data
Lotus Notes R5:11 Replication
Lotus Notes R5:12 Using Notes Remotely
Office 2000: 1 Getting Started
Office 2000: 2 Editing Text and Printing
Office 2000: 3 Text and Document Formats
Office 2000: 4 Introduction to Word
Office 2000: 5 Introduction to Excel
Office 2000: 6 Introduction to Outlook
Office 2000: 7 Introduction to PowerPoint
Office 2000: 8 Introduction to Access
Office 2003 - What's New: 1 New Features
Office 2003 - What's New: 2 Changes in Applications
Office 2007: 1 Navigating the New Interface
Office 2007: 2 What's New in Word
Office 2007: 3 What's New in Excel
Office 2007: 4 What's New in PowerPoint

Office 2007: 5 What's New in Access
Office 2007: 6 What's New in Outlook
Office 2007: 7 Common Tasks

Office XP Upgrade: 1 Getting Around in the New Interface
Office XP Upgrade: 2 New Options and Tools
Office XP Upgrade: 3 Application Changes
Outlook 2002: 1 Navigating in Outlook
Outlook 2002: 2 Reading and Sending Messages
Outlook 2002: 3 Customizing and Organizing Messages
Outlook 2002: 4 Using the Calendar

Outlook 2002: 5 Using Tasks and Notes
Outlook 2003: 1 Getting Started

Outlook 2003: 2 Managing Messages

Outlook 2003: 3 Contacts and Calendar Entries

Outlook 2003: 4 Tasks, Notes, and Journal Entries

Outlook 2003: 5 Newsgroups and Outlook Web Access

Outlook 2003: 6 Collaboration and Security

Outlook 2003: 7 Personalizing Outlook and Other Tips

Outlook 2007: 1 Sending and Receiving E-Mail
Outlook 2007: 2 Managing E-Mail
Outlook 2007: 3 Creating Contacts and Distribution Lists

Outlook 2007: 4 Using the Calendar
Outlook 2007: 5 Setting Tasks and To-Do Items

Outlook 2007: 6 Staying Safe with E-Mail
Outlook 2007: 7 Organizing E-Mail
Paint Shop Pro 5:1 Working With Graphics

Paint Shop Pro 5:2 Enhancing Images

Photoshop 7: 1 The Application and Its Elements
Photoshop 7: 2 Opening and Navigating Images

Photoshop 7: 3 Pixels, Image Sizes, and Color

Photoshop 7: 4 Saving and Printing

Photoshop 7: 5 The Paint Tools

Photoshop 7: 6 Modifying Images

Photoshop 7: 7 Cleaning Images and Undoing


Photoshop 7: 8 Making Selections

Photoshop 7: 9 Modifying Selections and Color Filling

Photoshop 7:10 Layers

Photoshop 7:11 Adding Type

Photoshop 7:12 Filters and Color Correction

Photoshop 7:13 Creating Graphics for the Web

Photoshop CS: 1 Getting Started

Photoshop CS: 2 Navigation and Layers

Photoshop CS: 3 Selection and Color
Photoshop CS: 4 Paint, Drawing and Text
Photoshop CS: 5 Layer Styles and Filters
Photoshop CS: 6 Adjustment Layers, Tools and Layer Masks
Photoshop CS: 7 Image Output and Web Design

Photoshop: 1 Managing Graphics Files
Photoshop: 2 Colors, Brushes, and Printing
Photoshop: 3 Selecting and Retouching

Photoshop: 4 Text, Fills, and Actions

Photoshop: 5 Using Layers and Plug-Ins
Photoshop: 6 Manipulating Images
PowerPoint 2000 MOS: 1 Presentations
PowerPoint 2000 MOS: 2 Layout and Text

PowerPoint 2000 MOS: 3 Graphics & Tables

PowerPoint 2000 MOS: 4 Custom Slides

PowerPoint 2000 MOS: 5 Showing Slides

PowerPoint 2002: 1 Presentations

PowerPoint 2002: 2 Layout and Text

PowerPoint 2002: 3 Graphics & Tables

PowerPoint 2002: 4 Custom Slides

PowerPoint 2002: 5 Showing Slides

PowerPoint 2003: 1 Introduction to PowerPoint
PowerPoint 2003: 2 Completing the Presentation
PowerPoint 2003: 3 Maximizing Presentation Effectiveness
PowerPoint 2003: 4 Color, Masters, and Templates

PowerPoint 2003: 5 Drawings, Charts, Sound and Video

PowerPoint 2003: 6 Animation, Web Pages, and Collaboration

PowerPoint 2007: 1 Getting Started

PowerPoint 2007: 2 Developing a Presentation

PowerPoint 2007: 3 Design Elements

PowerPoint 2007: 4 Inserting Shapes

PowerPoint 2007: 5 Formatting Shapes

PowerPoint 2007: 6 Clip Art, Pictures, and WordArt

PowerPoint 2007: 7 SmartArt Graphics
PowerPoint 2007: 8 Charts and Tables
Project 2000 MOS: 1 Starting a Project

Project 2000 MOS: 2 Scheduling Tasks and Adding Resources

Project 2000 MOS: 3 Managing Work and Multiple Projects

Project 2000 MOS: 4 Using Project Central

Project 2000 MOS: 5 Customizing the Project

Project 2000 MOS: 6 Creating Reports and Exporting Data

Project 2003: 1 Learning the Basics
Project 2003: 2 Setting up a Project

Project 2003: 3 Managing Project Files

Project 2003: 4 Creating a Task List

Project 2003: 5 Scheduling Tasks

Project 2003: 6 Viewing a Schedule

Project 2003: 7 Defining Resources and Costs

Project 2003: 8 Assigning Resources and Costs
Project 2003: 9 Tracking a Project
Project 2003:10 Analyzing Progress and Revising the Schedule

Project 2007
Project 2007: 1 Getting Started with Project 2007
Project 2007: 2 Building a Project
Project 2007: 3 Setting Up Resources and Establishing Costs

Project 2007: 4 Viewing Projects
Project 2007: 5 Resolving Scheduling and Resource Conflicts

Project 2007: 6 Tracking the Progress of Projects
Project 2007: 7 Creating Reports and Calculating Earned Values

Project 2007: 8 Consolidating Projects

Project Server 2003: 1 Preparing To Use Project Server


Project Server 2003: 2 Installing and Configuring Project Server

Project Server 2003: 3 Customizing Project Server
Project Server 2003: 4 Customizing PWA and PWA Housekeeping

Project Server 2003: 5 Identifying the Roles of the Project Manager and the Executive

Project Server 2003: 6 Using Project Web Access
QuickBooks 2004: 1 Setting Up QuickBooks

QuickBooks 2004: 2 Adding Information and Security

QuickBooks 2004: 3 Invoices, Purchases, and Payments

QuickBooks 2004: 4 Timesaving Features


QuickBooks 2004: 5 Recording Inventory and Assets

QuickBooks 2004: 6 Working with Taxes, Equity, and Liabilities
QuickBooks 2004: 7 Extra Features and Reports

QuickBooks: 1 The First Time in QuickBooks

QuickBooks: 2 Setting Up Accounting

QuickBooks: 3 Entering Historical Data


QuickBooks: 4 Managing Accounts and Lists



QuickBooks: 5 Invoices and Sales Tax

QuickBooks: 6 Paying Bills

QuickBooks: 7 Managing Assets and Reports



QuickBooks: 8 Paying Employees


QuickBooks: 9 Managing Taxes


QuickBooks:10 Online Banking and Budgets


SAP R/3 Release 4.6: 1 Getting Started
SAP R/3 Release 4.6: 2 Using the Task Interface

SAP R/3 Release 4.6: 3 Working with Data in a Task
SAP R/3 Release 4.6: 4 Optimizing R/3 and Getting Help
SAP R/3 Release 4.6: 5 Reporting
SharePoint 2003: 1 SharePoint Basics

SharePoint 2003: 2 Standard Libraries and Lists

SharePoint 2003: 3 Advanced SharePoint Features


SharePoint 2003: 4 Site Administration Basics


SharePoint 2003: 5 Advanced Administration Functions



SharePoint 2007: 1 Getting Organized
SharePoint 2007: 2 Managing Documents
SharePoint 2007: 3 Using Libraries and Lists
SharePoint 2007: 4 Creating Pages, Workspaces, and Sites
SharePoint 2007: 5 Integrating with Microsoft Office
SharePoint 2007: 6 Managing Records and Web Content
SharePoint 2007: 7 Using Advanced Features
Visio 2002: 1 Using Tools, Commands, Custom Toolbars, and Menus



Visio 2002: 2 Working with Objects and Hyperlinks



Visio 2002: 3 Using the Shape Menu


Visio 2002: 4 Working with Shapes


Visio 2002: 5 Defining and Using Styles, Custom Properties, and Templates




Visio 2002: 6 Working with Pages, Layers, and Stencils



Visio 2002: 7 Working with Data

Visio 2002: 8 Understanding ShapeSheets

Visio 2002: 9 Working with Flowcharts




Visio 2002:10 Creating Database Models



Visio 2007: 1 Getting Started
Visio 2007: 2 Working with Shapes
Visio 2007: 3 Adding Connectors, Glue, and Text

Visio 2007: 4 Using Guides, Rulers, and Custom Shapes
Visio 2007: 5 Using Groups, Pages, and Layers
Visio 2007: 6 Building Stencils, Templates, and Reports
Visio 2007: 7 Setting Shape Behavior and Adding Markup

Web Design & Graphics: 1 Introduction to Design

Web Design & Graphics: 2 Making Your Site Fast and Viewable

Web Design & Graphics: 3 Building Your Site with Images
Web Design & Graphics: 4 Building Your Site with Formatting
Web Design & Graphics: 5 Using Other Tools

Windows Vista: 1 Understanding the New Interface

Windows Vista: 2 Using New Features and Applications

Windows XP Upgrade: 1 Home Edition
Windows XP Upgrade: 2 Professional
Word 2000 MOS Expert: 1 Page Formatting
Word 2000 MOS Expert: 2 Managing Documents

Word 2000 MOS Expert: 3 Inserting Objects
Word 2000 MOS Expert: 4 Advanced Features

Word 2000 MOS Expert: 5 Workgroups
Word 2000 MOS: 1 Managing Documents
Word 2000 MOS: 2 Working with Text
Word 2000 MOS: 3 Formatting Paragraphs
Word 2000 MOS: 4 Page Format and Printing
Word 2000 MOS: 5 Tables and Other Objects
Word 2002: 1 Managing Documents
Word 2002: 2 Working with Text
Word 2002: 3 Formatting Paragraphs
Word 2002: 4 Page Format and Printing
Word 2002: 5 Tables and Other Objects
Word 2003: 1 Introduction to Word
Word 2003: 2 Navigating, Editing, and Working with Text Blocks

Word 2003: 3 Spell Checking, Print Preparation, and Other Tips

Word 2003: 4 Formatting Characters, Fonts, Text, and Paragraphs
Word 2003: 5 Formatting Tabs, Pages, and Documents

Word 2003: 6 Styles, Templates, and Formatting Tips

Word 2003: 7 Borders, Tables, and Columns

Word 2003: 8 Lists, Images, and Art

Word 2003: 9 Creating Projects with Word

Word 2007: 1 Getting Started

Word 2007: 2 Typing and Editing Text




Word 2007: 3 Formatting Text
Word 2007: 4 Formatting Paragraphs and Lists
Word 2007: 5 Building Tables
Word 2007: 6 Working with Images
Works: 1 Getting Started
Works: 2 Introducing the Word Processor
Works: 3 Formatting Word Processor Pages
Works: 4 Using the Spreadsheet
Works: 5 Managing Spreadsheet Data
Works: 6 Using the Database
Works: 7 Calendar and Cross-Works Tools

PowerPoint 2010: 1 Using PowerPoint 2010
Word 2010: 1 Using Word 2010
Access 2010: 1 Using Access 2010
Excel 2010: 1 Using Excel 2010
Outlook 2010: 1 Using Outlook 2010
Windows 7: 1 New Features
Windows 7: 2 New Applications
Project 2010: 1 Using Project 2010
Course Code
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Course Description
This course shows users how to plan and create a database in Access 2000.
This course shows users how to create and populate database tables in Access 2000.
This course shows users how to edit table data, table structure, and field properties in Access 2000.
This course shows users how to find, filter, and sort records in Access 2000.
This course shows users how to establish table relationships, perform join operations, and define and execute
queries in Access 2000.
This course shows users how to create forms in Access 2000 to change the appearance of reports and to add
bound and unbound controls to reports.
This course shows users how to create reports with the Report wizard arrange and organize reports and add bound
and unbound controls to the report.
This course shows users how to import data into Access databases create Web hypertext pages based on Access
objects incorporate hyperlinks into Access objects and perform administrative tasks such as backing up the
This course shows users how to plan and create a database in Access 2002.
This course shows users how to create and populate database tables in Access 2002.
This course shows users how to edit table data, table structure, and field properties in Access 2002.
This course shows users how to find, filter, and sort records in Access 2002.
This course shows users how to establish table relationships, perform join operations, and define and execute
queries in Access 2002.
This course shows users how to create forms in Access 2002, to change the appearance of reports, and to add
bound and unbound controls to reports.
This course shows users how to create reports with the Report Wizard, arrange and organize reports, and add
bound and unbound controls to the report in Access 2002.
This course shows users how to import data into Access databases, create Web hypertext pages based on Access
objects, incorporate hyperlinks into Access objects, and perform administrative tasks such as backing up the
This course provides an overview of the Access 2003 Interface, toolbars and menus. It also covers how to open,
close, save, backup, and request help.
This course shows learners how to use Access 2003 to design and build tables and an index. It also covers
working with fields, primary keys, and records.
This course shows learners how to use Access 2003 to format tables and use masks and validations. It also covers
working with columns and rows, changing fonts, using table fields and field names.
This course shows learners how to use Access 2003 to build simple, select and multiple-table queries using
wizards or by hand. It also covers filtering records.
This course shows learners how to use Access 2003 to construct calculations and use Boolean operators
(AND/OR) to build advanced queries. It also covers how to use the Total Row and Expression Builder, and to
This course shows learners how to use Access 2003 to view, organize, and customize reports. It also covers the
use of AutoReport, and the Label, Chart, and Report wizards.
This course shows learners how to use Access 2003 to build hyperlinks and publish data to the Web. It also covers
building forms, importing and exporting data, and using database analysis tools.
This course focuses on the use of VBA functions when creating queries, and examples of queries that use the four
basic types of joins you can create in Microsoft Access 2007.
This course provides an introduction to working with PivotTables and PivotCharts.
This course focuses on the use of macros and the ability to import and export data between Microsoft Access 2007
and other programs.
This course provides information on the Access 2007 interface, creating a database using templates, and the
available database views.
This course provides details about creating tables in Access 2007, as well as how to add and delete records and
tables from a database. It also covers basic database terminology, data types, primary keys, flat files, and relational
This course provides information on creating tables in Access 2007, including advanced features such as input
masks, validation rules, and table relationships.
This course provides information on creating forms in Access 2007, including simple forms, more complex multiple
items forms, and split forms. It also shows how to create customized forms using the Form Wizard.
This course provides information on creating reports using Access 2007.
This course provides information on how to use queries and filters to search and sort your database tables. It
shows how to filter using the Sort and Filter feature and how to build queries using the Query Wizard.
This course is approved by the British Computer Society to help candidates prepare for the BCS Level 2 Certificate
for IT Users. It provides an overview of using IT in the workplace. While the procedures in the course are presented
using Microsoft Office applications on a Windows XP platform, they can be applied to any similar desktop
computing system. This course will prepare learners to work with data and computers in a safe, efficient, and legal
This course introduces general computer use and terminology. It describes the basic hardware components of a
PC and introduces basic skills for using software programs in a Windows environment.
This course provides an advanced look at computer security features.
This course explains contingency planning and precautions against computer crime using the framework of
administrative, physical and logical security.
This course provides an introduction to the basics of databases.
This course introduces the principles of database management systems (DBMSs).
This course provides an introduction to the concepts related to data processing.
This course provides an overview of managing data.
This course provides an overview of various computing concepts related to teleprocessing.
This course covers the functions performed by a teleprocessing network.
This course explains the fourth element of telecommunications, the message.
This course shows users how to import data from Excel to other applications, query a database application to
extract data, and export data from other applications into Excel.
This course shows users how to create, apply, and edit templates; use a workspace; link workbooks; preview and
print worksheets; and use the Report Manager.
This course shows users how to format numeric data, create custom and conditional formats, sort and group data,
use data forms for data entry and retrieval, and use filters to extract data.
This course shows users how to add and delete a named range and use a named range in a formula; use the
HLOOKUP and VLOOKUP functions; record, run, and edit a macro, assign a macro to a toolbar button; and hide,
display, and customize toolbars.
This course shows users how validate data, trace and fix errors, trace precedents for a formula, and trace
dependents for a specific cell.
This course shows how to use data analysis tools such as Goal Seek, Solver, and Scenarios, and PivotTables and
This course shows users how to add comments to cells, change workbook properties, apply and remove worksheet
and workbook protection and file passwords, track changes, create a shared workbook, and merge workbooks.
This course shows how to enter and edit data in Excel 2000 worksheet cells and how to create hyperlinks.
This course shows how to locate, open, and save files in Excel 2000.
This course shows how to format and adjust cells, adjust rows and columns, and apply formatting and styles in an
Excel 2000 worksheet.
This course shows how to preview and print worksheets and workbooks; add headers, footers, and titles, and
adjust page settings in Excel 2000 worksheets.
This course shows how to work with worksheet rows and columns, manage worksheets, and consolidate data in
Excel 2000 worksheets.
This course shows how to work with formulas and functions in Excel 2000 worksheets.
This course shows how to create, modify, and print charts; insert, move and delete pictures, and draw lines and
shapes in Excel 2000 worksheets.
This course shows users how to enter and edit data in Excel 2002 worksheet cells and create hyperlinks.
This course shows users how to locate, open, and save files in Excel 2002.
This course shows users how to format and adjust cells, adjust rows and columns, and apply formatting and styles
in an Excel 2002 worksheet.
This course shows users how to preview and print worksheets and workbooks, add headers, footers, and titles, and
adjust page settings in Excel 2002 worksheets.
This course shows users how to work with worksheet rows and columns, move between worksheets in a
workbook, consolidate data, change the zoom setting, and check spelling in Excel 2002 worksheets.
This course shows users how to work with formulas and functions in Excel 2002 worksheets.
This course shows users how to create, modify, and print charts, insert, move and delete pictures, and draw lines
and shapes in Excel 2002 worksheets.
This course provides an overview of the use of the Excel 2003 interface and new product features.
This course shows you how to input data to an Excel spreadsheet.
This course provides information about formatting the cells and tables of your Excel worksheets.
This course provides the user with information on editing and printing worksheets in Excel 2003.
This course shows users how to view and manage information in a worksheet.
This course teaches the user how to add charts and graphics to worksheets, and how to create and manage
databases using Excel 2003.
This course provides information about the Web functions available in Excel.
This course provides information on how to filter and sort your worksheets in Excel 2007.
This course explains how to create and use pivot tables in Excel 2007.
This course introduces the use of Excel 2007 functions.
This course provides an introduction to the commands used to analyze data in Excel 2007.
This course introduces the use of macros in Excel 2007.
This course provides detail about connecting worksheets and workbooks for automatic sharing and updating. It
also provides detail about importing information from the Web, text files, XML data, Access documents, and other
files from external data sources.
This course provides information about using Microsoft Excel 2007. It provides basic information for beginners, or
for those individuals wanting to brush up on working in Excel.
This course provides information about entering text, values and formulas into worksheet cells in Microsoft Excel
2007. It also provides information about calculating formulas and using built-in functions, like AutoComplete,
AutoFill, Insert Function, and AutoSum.
This course shows you how to select, adjust and apply different formats to cells in Excel 2007.
This course provides information about using different viewing modes to preview workbooks, distinguishing
between relative and absolute cell references, copying formulas from one cell to another, and viewing copied items
on the clipboard. It also provides information about deleting, inserting and hiding cells; and using the Page Setup
dialog box to insert headers, footers and page breaks.
This course provides information about managing multiple worksheets, naming cells and ranges, and searching for
data within your worksheet. It also covers sharing and protecting your workbooks and adding cell-specific
information such as Web links and comments.
This course provides a detailed look at how you can insert and modify charts, shapes, text boxes, pictures,
SmartArt, and clip art to visually enhance your worksheets.
This course teaches users the different parts of the GroupWise Mailbox how to find help and how to recognize the
different GroupWise message types.
This course teaches users how to create and address e-mail messages how to work with attachments and how to
reply to and forward messages.
This course teaches the user how to efficiently dispose of, store, and track message items in GroupWise.
This course teaches the user how to use the scheduling, task, and note features to better organize and keep track
of appointments and assignments.
This course teaches the user how to create and use GroupWise library documents, shared folders, and
discussions. This course also teaches how to create rules for organizing messages.
This course addresses such issues as remote access, accessing another user's Mailbox, and customizing default
GroupWise settings.
This course provides an overview of GroupWise functionality and how to navigate through the main GroupWise
interface. This course also discusses the features and enhancements that are new to GroupWise 6.5.
This course provides information on sending messages, receiving messages, and using the Address Book in
This course explains how to organize, manage, and locate the many different types of messages you can send and
receive with GroupWise.
This course shows learners how to use GroupWise 6.5 to replace an old-fashioned calendar or daily planner. It
explains how to manage personal calendar items, such as appointments and tasks, and how to use the
GroupWise 6.5 workgroup and collaboration features, including group calendaring and task management.
This course provides an overview of the advanced features included in GroupWise 6.5. After taking this course, the
learner will be able to better manage messages through GroupWise rules. The learner will also become familiar
with proxy rights, data importing, and mailbox management techniques.
This course provides the basics of GroupWise document management and GroupWise libraries, including
accessing GroupWise libraries, importing documents, working with documents in a GroupWise library, setting
security options on documents, and deleting documents.
After taking this course, the learner will be able to configure GroupWise Remote Mode to transfer information
between a laptop computer and a network, as well as customize the GroupWise environment.
After taking this course, the learner will be familiar with the steps to take in order to access a GroupWise account
through WebAccess from a Web browser. The course also explains how to manage a GroupWise Mailbox through
This course explains how to set up and use Microsoft Internet Explorer 6 to browse the World Wide Web.
This course explains how to use Microsoft Internet Explorer 6 to retrieve materials from the World Wide Web and
This course introduces the new look and features of Internet Explorer 7. You'll learn how to use tabbed browsing,
RSS feeds, and new Web search and printing tools. You'll also learn how IE7 can help you avoid dangerous Web
sites that try to phish for your personal information.
This course introduces users to basic computer concepts and instructs users on how to start the PC.
This course teaches users how to navigate within the Windows operating system and use the drives in a PC.
This course introduces users to the concepts of folders and files and explains how they are used within the
Windows operating system
This course explains the components within a PC and how they are used.
This course describes the function and uses of typical peripherals that are used with PCs.
This course and uses of other peripherals available for a PC including modems, sound cards, scanners, digital
cameras, and external disk drives and explains how to install these peripherals.
This course introduces users to typical software available for PCs and how to install and update the software.
This course introduces users to the Internet and explains how to use a Web browser and e-mail.
This course provides users with detailed information on how to best use the Internet, Web browsers, and e-mail.
This course provides users with information on how to protect data on their computer and overcome potential
problems in addition to offering tips on how to maximize the efficiency of their PC.
This course teaches the learner how to use the mail features in Lotus Notes. The learner will be shown how to
move around in Notes, and how to change and lock passwords. The course also teaches the learner how to open
and close the mailbox and read, send, reply to, and forward e-mail messages. The course also covers the
organizational features of Notes, including sorting messages, deleting messages, using folders, and printing mail.
Finally, the learner will be shown how to choose letterhead, create stationery, use bookmarks, and create an Out of
This course teaches learners how to use the Calendar, To Do, and Addressing features of Lotus Notes 6.5.
Learners will be shown how to select, open, schedule, and edit a variety of Calendar entries. The course also
covers how to work with personal To Do lists. Finally, the course will teach the learner about Address Books in
Lotus Notes and how to create contacts and Group Calendars.
This course provides an overview of Lotus Notes databases. It shows the learner how to open databases and use
views. The learner will also be taught how to access the About and Using this Database documents. Finally, the
learner will be introduced to the indexing and search features of Lotus Notes.
This course shows learners how to refresh views, edit documents, and view unread documents in Lotus Notes. The
course teaches learners how to find and replace text in a document and in a database. The learner will also be
shown how to select, move, and copy text; how to format text and paragraphs; how to set page breaks; and how to
use the permanent pen. Finally, the course will teach the learner how to create document, database, and view
links, as well as how to create, manage, detach, and launch file attachments.
This course shows learners how to set a variety of preferences, including mail, calendar, access, delegation, user,
and toolbar options. It also explains how to set browser preferences and use Notes to browse the Web. Finally, the
course teaches the learner about replication, how to create a new Mail replica, and how to work with Notes when
This course describes how to access the main features of Lotus Notes 8.5.
This course describes the navigation of the IBM Lotus Notes 8.5 Mail application and its enhancements. It also
reviews using the features of the Mail application.
This course describes the new features and look of the Lotus Notes 8.5 Calendar.
This course describes the Contacts and To Do applications in Lotus Notes 8.5.
This course describes four productivity tools you can use within Lotus Notes - a word processor, a presentation
program, a spreadsheet program, and a Web browser.
This course introduces users to running Lotus Notes, logging in, and getting around the Notes windows.
This course explains how to exchange electronic mail memos in Lotus Notes.
This course shows how to use Lotus Notes to manage waiting messages and sort incoming messages.
This course shows how to manage the Lotus Notes calendar for Appointments, Reminders, and other events.
Users also learn how to create and manage a list of To Do items and assign To Do tasks to co-workers.
This course shows how to manage meetings and use the address book in Lotus Notes.
This course provides an introduction to using Lotus Notes to surf the World Wide Web.
This course explains how to edit, format, and manage text in Notes documents.
This course shows how to create and enter data in tables within Notes documents.
This course explains how to link or attach files to Notes documents.
This course shows how to search databases and how to create and manage folders, views, and agents.
This course explains how to manage database replication in Notes.
This course shows how to use Lotus Notes from a location away from a direct connection to the Notes servers.
This course introduces users to the Microsoft Office 2000 environment and how to open and close applications and
This course introduces users to editing text and printing files in Microsoft Office 2000 applications.
This course introduces users to formatting files in Microsoft Office 2000 applications.
This course introduces users to creating files in Microsoft Word.
This course introduces users to creating files in Microsoft Excel.
This course introduces users to using e-mail and managing contacts and schedules in Microsoft Outlook.
This course shows users how to create and deliver presentations using Microsoft PowerPoint.
This course introduces users to creating and managing databases using Microsoft Access.
This course provides an overview of the new features common to the Office 2003 applications.
This course provides an overview of the new features available in each Office 2003 application.
This course provides information about the new user interface designed for the Microsoft Office 2007 applications.
This course provides an overview of the new features in Microsoft Office Word 2007.
This course provides an overview of the new features in Microsoft Office Excel 2007.
This course provides an overview of the new features in Microsoft Office PowerPoint 2007. It shows you how to
create tables and charts, apply themes and effects, set presentation options, and finalize a presentation.
This course provides an overview of the new features in Microsoft Office Access 2007.
This course provides an overview of the new features in Microsoft Office Outlook 2007.
This course provides an overview of common tasks in Microsoft Office 2007. After taking this course, learners will
be able to perform basic document management, publishing, and editing tasks.
This course provides an introduction to the new look and features of Office XP applications.
This course shows users how to take advantage of the new or changed features and preferences that are included
This course shows users the most important new or changed features in each of the Office applications.
This course shows users how to move from component to component in Outlook and work with contact items and
This course shows users how to receive and send e-mail messages.
This course shows users how to manage mailboxes of messages.
This course explores the Outlook Calendar and the ways that users can take advantage of it for scheduling their
meetings, appointments, and events.
This course shows users how to work with Outlook tasks and Notes.
This course provides an overview of the Outlook 2003 interface. It also teaches the learner how to use the new
features of Outlook 2003, as well as basic e-mail functions.
This course shows the learner how to customize outgoing messages. It also covers a variety of tools that can be
used to more easily manage e-mail messages.
This course shows the learner how to enter and maintain contact information. It also covers how to use the
calendar features of Outlook to schedule appointments and meeting requests.
This course provides information on the tools that can be used to store and manage daily tasks, including entering,
modifying, deleting tasks, and creating recurring tasks. It also teaches the learner how to use notes and journal
This course provides an overview of newsgroups, including subscribing to news groups, and posting, reading, and
replying to newsgroup messages. Using Outlook at home and Outlook Web Access are also covered.
This course provides information on using Outlook for planning meetings, decision-making, and sharing folders
among team members. It also covers the security features included with Outlook.
This course provides an overview of forms, including using and modifying standard and custom forms. It also offers
suggestions for personalizing Outlook. More advanced features and shortcuts are also covered.
This course explains how to use Outlook 2007 to send and receive e-mail messages.
This course explains how to manage the e-mail you receive.
This course covers managing your contacts in Outlook 2007. It discusses adding new contacts, creating and
working with distribution lists, and sending contact information to other people via e-mail.
This course explains how to use the Calendar in Outlook 2007.
This course introduces tasks, distinguishes how they are different from to-do items, and looks at the ways Outlook
helps manage them.
This course explains how to use the e-mail security and privacy protection features in Outlook 2007.
This course presents the use of search and archive features to manage your Outlook 2007 items.
This course shows users how to create graphics using basic Paint Shop Pro 5 functions. It describes how to create,
open, and save files as well as how to do simple image manipulations, such as cropping, resizing, and altering
This course shows users how to use advanced Paint Shop Pro 5 techniques to manipulate complex images like
scanned photographs and graphics with multiple parts.
This course provides an overview of the use of the Photoshop 7 interface and new product features.
This course shows users how to use Photoshop 7 to open images from a variety of sources (including CDs and
digital cameras), navigate the File Browser, zoom in and out, as well as manage rulers, grids and guides.
This course shows users how to use Photoshop 7 to adjust image size, resolution, dimensions, and canvas size. It
also covers how to mix channels, set up color management, choose color settings, define colors, and work in
This course shows users how to use Photoshop 7 to save images in a variety of formats (TIFF, JPEG, GIF, EPS,
PICT, BMP, PDF, PSD) and print images, contact sheets, picture packages, as well as prepare images for off-set
This course shows users how to use Photoshop 7 to work with the Pencil and Brush tools, select brushes and
create new brushes, and experiment with Brush modes. It also covers how to create and modify shapes.
This course shows users how to use Photoshop 7 to crop, trim, retouch, smudge, blur, dodge, burn, saturate, and
liquify images.
This course shows users how to use Photoshop 7 to work with the Dust & Scratches command, Rubber Stamp
tool, Healing Brush, and Patch tools when cleaning images. It also covers how to undo and redo past actions using
a variety of methods (Undo/Redo command, erasing, reverting, History palette, Erase to History option, History
This course shows users how to use Photoshop 7 to create selections and paths with the Lasso, Marquee, Magic
Wand, Pen, and Eraser tools. It also covers how to make selections using the Color Range and Extract
This course shows users how to use Photoshop 7 to transform selections and paths, as well as move, clone, paint,
and fill selections. It also covers how to create gradients and patterns.
This course shows users how to use Photoshop 7 to create, move, manipulate, lock, and organize layers. It also
covers how to change the opacity of and erase layers, as well as apply and manage layer styles.
This course shows users how to use Photoshop 7 to create and edit point, box, outline, shadowed, and ghosted
text. It also covers spell checking, rasterizing text, making shapes and paths from text, and creating type selection
This course shows users how to use Photoshop 7 to create a variety of effects (such as sharpening and blurring)
using filters. It also covers how to use the color correction tools to improve an image.
This course shows users how to use Photoshop 7 and Image Ready to create dynamic graphics for the Web. It
also covers the pros and cons of common file formats (PNG, JPEG, GIF, WBMP), creating type and color palettes,
This course provides an introduction to Photoshop CS by teaching learners how to start the program, work with
documents, and set preferences.
This course provides information on navigating and measuring within Photoshop CS, working with layers in a
document, and using the History palette.
This course provides information on using selection tools, colors, channels, and gradients in Photoshop CS.
This course provides information about Adobe Photoshop CS painting, drawing, and text.
This course provides information on creating and modifying layer styles and filters in Photoshop CS.
This course shows learners how to use Photoshop CS to manipulate and enhance images.
This course provides an overview on various file formats and compression schemes used for optimizing and saving
the documents for Web and other print media. It also provides information about concepts related to advanced
This course explains how to save, manage, and use graphics files and formats with Photoshop.
This course shows users how to use choose colors, use paint tools and brushes, and print graphic images in
This course explains how to select and crop portions of an image file and how to touch up a scanned photograph
using the Rubber Stamp tool.
This course shows how to use text and fill regions with color in Photoshop, as well as how to change actions in the
History list and repeat batch actions.
This course explains how to take advantage of layers and plug-ins in Photoshop.
This course shows users how to use lighting, sharpening, and blur effects to change images.
This course shows users how to create original presentations. It demonstrates the different views for slide
production and shows how to create master slides using repeating elements.
This course shows users how to make layout changes and to work with text. Important features, such as Spell
Check, Format Painter, and Text Wrap are included.
This course shows users how to work with graphics, objects, and drawing shapes. Special features of PowerPoint
2000, including grouping shapes, scaling and sizing objects, applying shadows, and WordArt are covered.
This course shows users how to add custom features and formatting to slides. These special formatting features
include bullets, slide transitions, and animation. Producing speaker notes, audience handouts, and transparencies
This course shows users how to run a slide show, including navigating on-screen and using the pointer pen.
Creating hyperlinks, publishing to the Web, and e-mailing slides are also covered.
This course shows users how to create original presentations. It demonstrates the different views for slide
production and shows how to create master slides using repeating elements.
This course shows users how to make layout changes and to work with text. Important features, such as Spell
Check, Format Painter, and Text Wrap are included.
This course shows users how to work with graphics, objects, and drawing shapes. Special features of PowerPoint
2002, including grouping shapes, scaling and sizing objects, applying shadows, and WordArt are covered.
This course shows users how to add custom features and formatting to slides. These special formatting features
include bullets, slide transitions, and animation. Producing speaker notes, audience handouts, and transparencies
This course shows users how to run a slide show, including navigating on-screen and using the pointer pen.
Creating hyperlinks, publishing to the Web, and e-mailing slides are also covered.
This course provides an overview of the use of PowerPoint 2003 and shows how to get started using the program.
This course provides learners with the necessary tools to set up and present a PowerPoint presentation.
This course describes the tools PowerPoint 2003 provides to format text and to import and modify clip art and other
This course shows learners how to change color schemes and backgrounds for a presentation, and how to use
Master slides, headers, footers, and templates.
This course shows learners how to use PowerPoint 2003 to draw and modify lines, shapes and objects on a slide,
insert charts, graphs and diagrams, and add sound and video to presentations.
This course teaches learners how to add animation to a presentation, how to add hyperlinks, and how to share
presentations with others.
This course provides information on the basic features of PowerPoint 2007: becoming familiar with the Ribbon
interface, opening and closing presentations, changing views, searching for help, and saving and printing slides
This course provides information on inserting and deleting slides, selecting and sizing objects, working with
placeholders, manipulating and formatting text, as well as inserting both shapes and symbols in PowerPoint 2007.
This course provides information on the design elements offered by PowerPoint 2007. This includes information on
masters, placeholders, slide backgrounds, headers and footers, and themes.
This course provides information on using PowerPoint 2007's predesigned shapes, line options, and freeform tools
that allow you to draw, size, and format your own shapes and forms.
This course provides information on enhancing a PowerPoint 2007 presentation by formatting its shapes. This
includes information on adding color, creating fill patterns, rotating shapes, and applying shadowing and 3-D
This course provides information on working with pictures and WordArt text in a PowerPoint 2007 presentation. It
covers how to search for and insert pictures, and how to resize and add effects to them. It also covers how to
This course provides information on creating and manipulating SmartArt graphics.
This course provides information on using PowerPoint 2007 features to insert and format charts and tables.
This course shows users how to use Microsoft Project 2000 to begin a project, set up calendars, include tasks, and
add work breakdown structure codes.
This course shows users how to use Microsoft Project 2000 to apply a calendar to a task; set task durations,
deadlines, and constraints; and add and assign resources to tasks.
This course shows users how to use Microsoft Project 2000 to identify the project's critical path, manage resource
workloads, create a master project, and track work progress.
This course shows users how to use Microsoft Project 2000 to communicate with the project workgroup and use
Project Central to communicate with your project workgroup via the Web.
This course shows users how to use Microsoft Project 2000 to create a custom table, apply filters, create and apply
a custom view, and sort and group project data.
This course shows users how to use Microsoft Project 2000 to modify a standard report, create a custom report,
export data into Microsoft Word and Excel documents, and save a view as a Web page.
This course explains how to start and exit a project. It explores the menus, toolbars, and different views. In
addition, it describes how to navigate in Project and how to use learning aids.
This course explains how to set up a Project and it explores the different options available in Project 2003. In
addition, this course explains how to create and edit a calendar in Project.
This course explains how to save and protect files. This course also explores how to copy, delete, and rename
objects. In addition, it details how to create and use templates.
This course explains how to create and edit a task list and how to define milestones and use recurring tasks. In
addition, this course details how to attach notes and hyperlinks to tasks.
This course explains how to schedule tasks, create links, and work with task constraints and deadlines. In addition,
it details how to create task calendars.
This course explains how to work with the different views in Project. It details how to alter task displays and how to
change time and date formats. In addition, the course explores how to locate and insert tasks.
This course explores different resources and costs, along with how to set resource and cost fields in Project. In
addition, this course explains how to sort, group, and filter resources.
This course explains how to assign resources and costs.
This course explains how to track projects, how to work with project baselines, and how to track performance and
This course explains the analysis process and how to revise the schedule. It also explores how to review the
current status of the project at the project, task, resource, and assignment levels.
                                                           #N/A
This course explains the fundamentals of tasks and how to customize them to effectively utilize Project 2007.
This course explains the fundamentals of tasks and how to customize them to effectively utilize Project 2007.
This course explains how to use Project 2007 to assign people and materials as resources to project tasks,
manage the work hours of those resources, and configure and monitor project costs.
This course explains how to use views, tables, filters, and groups to focus on various sections of projects in Project
This course explains various techniques used to adjust a project's schedule and resolve conflicts caused by the
overallocation of project resources.
In this course, you'll learn how to set a project baseline, enter tracking information, and calculate costs.
This course explains the reporting features of Microsoft Office Project 2007 and describes the use and calculation
of earned values.
This course explains how to work with subprojects, how to create consolidated projects, and how to share
resources between projects.
This course shows learners how to plan for the implementation of Project Server 2003. It provides insight into the
process that needs to be followed in order to ensure that the organization accepts the changes resulting from
Project Server implementation, and to make the transition successful and smooth
This course provides information on installing and configuring Project Server 2003. Before Project Server 2003 can
be installed, a variety of peripheral software needs to be installed and this information is also covered.
This course provides information about setting up and customizing the Project Server database to meet
This course shows learners how to customize Project Web Access and how to perform tasks to keep the Project
Server database in good working order.
This course provides information on the roles of project managers and executives in Project Server 2003. It
outlines a variety of tasks involved in managing projects and helps learners determine which individuals need to
This course shows learners how to use Project Web Access to view tasks, update work, and enter new tasks.
This course introduces QuickBooks and shows how to set up the initial accounts for a company. QuickBooks is a
registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the United States and
This course provides information on using lists in QuickBooks and keeping your files safe. QuickBooks is a
registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the United States and
This course shows learners how to use QuickBooks for invoices, purchases, and payments. QuickBooks is a
registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the United States and
This course introduces a number of timesaving features that can help learners simplify and enhance the work they
do in QuickBooks. QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its
subsidiaries, in the United States and other countries.
This course shows learners how to track inventory and assets using QuickBooks 2004. QuickBooks is a registered
trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the United States and other
This course provides an overview of the tools and forms that QuickBooks provides in order to manage taxes,
equity, and liabilities. QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its
subsidiaries, in the United States and other countries.
This course provides information on preparing reports in QuickBooks and other miscellaneous features.
QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the
This course explains how to get started with QuickBooks and how to begin the EasyStep Interview process.
QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the
This course shows users how to complete the EasyStep Interview to set up company records in QuickBooks.
QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the
This course shows users how to enter current or past information about their companies to establish QuickBooks
information. QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its
subsidiaries, in the United States and other countries.
This course shows users how to use QuickBooks to track accounts and manage items in their companies. This
includes how to create and manage lists for viewing and how to generate reports and graphs for visually assessing
a company's accounting status. QuickBooks is a registered trademark or registered service mark of Intuit Inc., or
one of its subsidiaries, in the United States and other countries.
This course shows users how to manage invoices and record sales tax information in QuickBooks. QuickBooks is
a registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the United States and
This course shows how to pay bills through check writing and cash transactions in QuickBooks. QuickBooks is a
registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the United States and
This course shows how to track inventory and other assets and how to create QuickBooks reports on a business.
QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the
United States and other countries. QuickBooks is a registered trademark or registered service mark of Intuit Inc.,
or one of its subsidiaries, in the United States and other countries.
This course shows how to manage payroll track employee information and disburse payments to employees and
contractors. QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its
subsidiaries, in the United States and other countries.
This course shows how to withhold and pay employee taxes create tax reports and account for income taxes in
QuickBooks. QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its
subsidiaries, in the United States and other countries.
This course shows how to manage online banking create and track budgets and use existing information to create
forecast reports in QuickBooks. QuickBooks is a registered trademark or registered service mark of Intuit Inc., or
one of its subsidiaries, in the United States and other countries.
This course provides an introduction to entering SAP R/3 Release 4.6 and using its interface.
This course familiarizes the user with the task screen, including all the ways to enter task information and save
tasks in progress.
This course shows users how to enter, search, modify, and print tasks in SAP.
This course shows the user how to customize the interface and how to access the R/3 help systems.
This course shows the user how to create pre-configured reports, and to create and use report variants.
This course provides an introduction to the features of Microsoft SharePoint 2003. It provides learners with the
information they need to effectively access and navigate a SharePoint 2003 site.
This course provides learners with an overview of the Document Library and Picture Library. It also details
management of the links, contacts, events, tasks, and issues lists in SharePoint 2003.
This course shows learners how to customize standard library and document library lists, and how to use Office
2003 products with SharePoint. After taking this course, learners will be able to work with the more advanced
features of SharePoint 2003, and to customize SharePoint to meet their specific needs.
This course provides an overview of the role and responsibilities of a SharePoint Site Administrator. It explains the
options for managing SharePoint site, libraries and list security and how to customize a SharePoint page, including
how to change views on a page, how to configure Quick Launch settings, and how to add and customize Web
This course shows learners how to create document libraries and lists and how to import spreadsheets in
SharePoint 2003. It covers the processes and best practice recommendations for creating and using Basic and
Web Part Pages, HTML and XML forms, and default and customized templates.These advanced administration
functions will allow learners to use SharePoint to meet specific needs of their organizations.
This course provides an overview of the basics of SharePoint 2007.
This course provides an overview of the tools used to manage documents in SharePoint 2007.
This course provides an overview of the tools used to manage lists and libraries in SharePoint 2007.
This course provides an overview of the various ways of creating pages, workspaces, and sites in SharePoint
This course provides an overview of the collaboration between SharePoint 2007 and the Microsoft Office 2007
This course provides an overview of tools used for records management and Web content management in
This course provides an overview of Advanced features that have been made available in SharePoint 2007.
This course introduces users to the Visio 2002 user interface. It explains how to open and save a new Visio file,
how to choose a stencil containing predefined shapes, and how to add shapes from a stencil to your drawing. It
also provides an introduction to the drawing tools users can use to modify or connect shapes. Finally, this course
explains the options available on the Visio toolbars and shows users how to assemble custom toolbars that
This course explains Object Linking and Embedding (OLE), which can be used to place objects that were created
with other programs into Visio drawings. This course explains the difference between linking and embedding an
object and shows users how to choose the best approach for their project. It demonstrates how to place an existing
object into a Visio drawing. This course also explains how to use hyperlinks to direct users to files located
This course briefly reviews the drawing tools most frequently used in working with shapes. It also shows the user
how to modify shapes using the operations on the Shape menu. These operations enable users to modify the
alignment and orientation of shapes. Users also learn how to use Shape menu operations to handle overlapping
This course shows users how to use the Find function to locate shapes on Visio stencils and how to create a new
stencil including the shapes they need. It also explains how to set shape behavior, which controls the way the
shape is highlighted, resized, or printed with the document, and how the shape functions when grouped with other
This course explains how to define and apply styles, which are predefined formats that can be applied to multiple
objects. Users will also learn about ShapeSheets, spreadsheets which contain information about each shape in the
drawing, and the procedures for modifying a ShapeSheet to include custom properties. Finally, this course explains
templates, which combine a drawing page with stencils and settings. Users will learn how to use existing templates
and create new templates that include the stencils and settings they need.
This course explains how to make complex diagrams easier to construct and understand by adding pages and
layers to break the diagram into multiple sections. It also explains how to edit an existing stencil, how to create a
new stencil master, and how to create new stencils based on that master. Finally, it explains how to create a stencil
that includes all the shapes from all the pages and layers of the user's document.
This course explains how to use Visio to create charts, graphs, diagrams, and multipurpose forms by tying Visio
charts to data sources. Users will learn how to use Visio to create graphic representations of data in spreadsheet or
This course explains in detail the role of the ShapeSheet, a collection of formulas and data that describe each
shape. It explains the relationship between a shape and its ShapeSheet and provides detailed descriptions of key
This course explains how to create models that depict flows for a variety of processes using templates in the
Flowchart Solution. These flow models represent processes ranging from financial audits to high-level business
processes. Users can also learn how to use more complex flowchart solutions to depict process and information
flows within an information system model. Finally, users will learn about the Integration Definition for Functional
Modeling method (IDEF0), and how to implement it in Visio 2002.
This course explains how to create database models that provide a visual representation of a database schema.
This course describes the stencils and templates users can use to draw database models and provides a detailed
explanation of the process of drawing a database model. It also explains how to use wizards that can extract a
database model from an existing database and update that model when the database changes.
This course explains how to use Visio 2007 to create business and technical drawings.
This course explains how to control shape size, position, and behavior. It also explains how to apply themes and
This course explains how to connect Visio shapes with connectors, and how to modify the way connectors work. It
also explores the use of text in Visio drawings.
This course explains how to use the drawing grid and guides to draw, organize, and modify shapes.
This course explains how to use themes, groups, pages, and layers in your Visio 2007 drawings.
This course explains both the out-of-the-box and customizable uses of Visio 2007 to work with stencils, templates
This course provides an introduction to the behavior of shapes. It also covers how to work with markup and
comments added to Visio drawings.
This course explains the basic considerations used when designing a Web site, including the planning and
maintenance of the site, and making the site accessible to all platforms and monitors.
This course shows users how to make graphics that will download quickly on the Internet and will display well
across all browsers and systems.
This course shows users how to create color schemes, backgrounds, GIF transparencies, and imagemaps for a
This course shows users how to create fonts with HTML and graphics, and lay out a page using tools like lines,
buttons, bullets, and tables.
This course explains how to use frames, animated GIFs, Dynamic HTML, JavaScript, QuickTime, Flash, and
Shockwave in a Web site.
This course provides you with an introduction to the new Windows Vista interface. You will learn to interact with
new features and organize information more effectively.
This course provides an introduction to the new features and applications in the various editions of Windows Vista.
You will learn about new digital media, security, networking, and personal productivity applications.
This course provides an overview of the features available in the Home Edition version of Windows XP.
This course provides an overview of the features available in the Professional version of Windows XP.
This course shows how to format paragraphs, organize pages, and create styles in Word 2000.
This course shows how to create document references, insert a table of contents and an index, and perform a mail
merge in Word 2000.
This course shows how to work with worksheets, insert bitmapped graphics, and create charts in Word 2000.
This course shows how to insert fields, create and modify macros, work with forms and form controls, and
customize toolbars in Word 2000.
This course shows how to track document changes, work with master documents, and insert comments in Word
This course shows how to open, save, and navigate through documents in Word 2000.
This course shows how to add, delete, and format text in Word 2000 documents.
This course shows how to work with paragraphs, bulleted lists, and outlines in Word 2000.
This course shows how to set up a page and print in Word 2000.
This course shows how to create tables and insert objects into Word 2000 documents.
This course shows users how to open, save, and navigate through documents in Word 2002.
This course shows users how to add, delete, and format text in Word 2002 documents.
This course shows users how to work with paragraphs, bulleted lists, and outlines in Word 2002.
This course shows users how to set up a page and print in Word 2002.
This course shows users how to create tables and insert objects into Word 2002 documents.
This course provides an overview of the Word 2003 interface and new product features.
This course shows users how to use Word 2003 to insert, delete, find and replace text. It also covers how to use
the Undo and Redo commands and how to copy, move and paste text.
This course shows users how to use Word 2003 to check and correct the spelling and grammar of a document. It
also covers how to save and prepare to print a Word 2003 document.
This course shows users how to use Word 2003 to choose a font, set text size and format paragraphs and
This course shows users how to use Word 2003 to set and use tabs, set page and paper size, and create headers
and footers. It also covers page orientation and margin information.
This course shows users how to use Word 2003 to create, define and modify styles. It also covers how to create,
use and modify templates.
This course shows users how to use Word 2003 to insert tables and borders into a document. It also covers how to
modify tables and covert text to tables.
This course shows users how to use Word 2003 to add bullets and numbered lists to a document. It also covers
how to insert or create images and art for a document.
This course shows Word 2003 users how to create different types of projects including: letters, envelopes, greeting
cards, and labels.
This course provides information about the new user interface of Word 2007. You will find out how to change the
document view, how to create a new document, and how to print and save documents.
This course provides information on how to use features and functions of Microsoft Word 2007, including Undo,
Redo, and Repeat to correct mistakes; Paste Options to control how copied text is pasted; Office Clipboard to store
and paste text; and the Find and Replace dialog box to find and replace text strings. It also provides information on
how to create and insert building blocks in a document, how to correct errors using Proofing Errors, and how to
automatically correct errors using AutoCorrect Options.
This course provides an overview of the tools used to format text in Microsoft Word 2007.
This course introduces basic Word 2007 features for formatting paragraphs and lists.
This course provides an overview of the tools used to create and modify tables in Microsoft Word 2007.
This course provides an introduction to working with images in Word 2007.
This course shows users how to get around in Works applications and manage Works documents.
This course shows how to use the Microsoft Works Word Processor for basic composition tasks.
This course explains how to format text and documents in the Works Word Processor.
This course provides an introduction to creating and entering data in the Works spreadsheet.
This course explains how to use the Works spreadsheet for data processing tasks.
This course provides an introduction to the Works Database, and how to use it for basic organization and
This course introduces users to the Works Calendar and to the functions that can be used across multiple
applications in Works.
This course explores the new features in Microsoft PowerPoint 2010.
This course explores the new features in Microsoft Word 2010
This course explores the new features in Microsoft Access 2010
This course explores the new features in Microsoft Excel 2010
This course explores the new features in Microsoft Outlook 2010
This course explains how to get the most out of all the new features in Windows 7.
This course explains the changes that took place with the major components of Windows with the release of
This course explores the new features in Microsoft Project 2010.
Course Name
Cisco Related Series by MindLeaders BCMSN 642-811: 1 Switched Networks, VLANs, and Trunks




Cisco Related Series by MindLeaders BCMSN 642-811: 2 Spanning Tree Protocol

Cisco Related Series by MindLeaders BCMSN 642-811: 3 Enhancements to STP

Cisco Related Series by MindLeaders BCMSN 642-811: 4 Multilayer Switching



Cisco Related Series by MindLeaders BCMSN 642-811: 5 Availability and Redundancy
Cisco Related Series by MindLeaders BCMSN 642-811: 6 Multicasts

Cisco Related Series by MindLeaders BCMSN 642-811: 7 Network Quality of Service


Cisco Related Series by MindLeaders BCMSN 642-811: 8 QoS Configuration and Verification

Cisco Related Series by MindLeaders BCMSN 642-811: 9 MLS Optimization and Security



Cisco Related Series by MindLeaders BCMSN 642-811:10 Metro Ethernet
Cisco Related Series by MindLeaders BCMSN 642-811:11 Practice Exams
Cisco Related Series by MindLeaders BCMSN 642-812: 1 VLANs

Cisco Related Series by MindLeaders BCMSN 642-812: 10 Practice Exam 3


Cisco Related Series by MindLeaders BCMSN 642-812: 2 Spanning Tree Protocols

Cisco Related Series by MindLeaders BCMSN 642-812: 3 Inter-VLAN Routing

Cisco Related Series by MindLeaders BCMSN 642-812: 4 Gateway Redundancy Technologies

Cisco Related Series by MindLeaders BCMSN 642-812: 5 Wireless Client Access
Cisco Related Series by MindLeaders BCMSN 642-812: 6 Security Features in a Switched Network

Cisco Related Series by MindLeaders BCMSN 642-812: 7 Support for Voice
Cisco Related Series by MindLeaders BCMSN 642-812: 8 Practice Exam 1


Cisco Related Series by MindLeaders BCMSN 642-812: 9 Practice Exam 2
Cisco Related Series by MindLeaders BCRAN 642-821: 1 WAN Technologies, Components, and AAA Security




Cisco Related Series by MindLeaders BCRAN 642-821: 2 PPP Authentication & Network Address Translation



Cisco Related Series by MindLeaders BCRAN 642-821: 3 Modems and Asynchronous Connections



Cisco Related Series by MindLeaders BCRAN 642-821: 4 Using ISDN Connections


Cisco Related Series by MindLeaders BCRAN 642-821: 5 Using Frame Relay Connections



Cisco Related Series by MindLeaders BCRAN 642-821: 6 Dial-on-Demand and Broadband




Cisco Related Series by MindLeaders BCRAN 642-821: 7 Enabling Backup Connections and Management of
Traffic


Cisco Related Series by MindLeaders BCRAN 642-821: 8 Securing the Network with VPNs

Cisco Related Series by MindLeaders BCRAN 642-821: 9 Practice Exams
Cisco Related Series by MindLeaders BSCI 642-801: 1 Routing Principles

Cisco Related Series by MindLeaders BSCI 642-801: 2 Extending IP Addresses


Cisco Related Series by MindLeaders BSCI 642-801: 3 Implementing OSPF in a Single Area


Cisco Related Series by MindLeaders BSCI 642-801: 4 Interconnecting OSPF Areas


Cisco Related Series by MindLeaders BSCI 642-801: 5 Applying Integrated IS-IS


Cisco Related Series by MindLeaders BSCI 642-801: 6 Employing Enhanced IGRP


Cisco Related Series by MindLeaders BSCI 642-801: 7 Configuring Border Gateway Protocol
Cisco Related Series by MindLeaders BSCI 642-801: 8 Scaling BGP Networks



Cisco Related Series by MindLeaders BSCI 642-801: 9 Routing Update Optimization & Redistribution


Cisco Related Series by MindLeaders BSCI 642-801:10 Practice Exam
Cisco Related Series by MindLeaders BSCI 642-901: 1 EIGRP Operations

Cisco Related Series by MindLeaders BSCI 642-901: 2 Multiarea OSPF Operations

Cisco Related Series by MindLeaders BSCI 642-901: 3 Integrated IS-IS
Cisco Related Series by MindLeaders BSCI 642-901: 4 Cisco IOS Routing Features
Cisco Related Series by MindLeaders BSCI 642-901: 5 BGP for Enterprise ISP Connectivity
Cisco Related Series by MindLeaders BSCI 642-901: 6 Multicast Forwarding
Cisco Related Series by MindLeaders BSCI 642-901: 8 Practice Exam 1


Cisco Related Series by MindLeaders BSCI 642-901: 9 Practice Exam 2


Cisco Related Series by MindLeaders BSCI 642-901:10 Practice Exam 3


Cisco Related Series by MindLeaders BSCI 642-901:11 Practice Exam 4


Cisco Related Series by MindLeaders BSCI 642-901:7 IPv6
Cisco Related Series by MindLeaders CCDA 640-863: 1 Network Design Methodology


Cisco Related Series by MindLeaders CCDA 640-863: 2 Network Structure and Modularity

Cisco Related Series by MindLeaders CCDA 640-863: 3 Basic Enterprise Campus Networks

Cisco Related Series by MindLeaders CCDA 640-863: 4 Enterprise Edge and Remote Network Modules

Cisco Related Series by MindLeaders CCDA 640-863: 5 IP Addressing and Routing Protocols

Cisco Related Series by MindLeaders CCDA 640-863: 6 Security Services

Cisco Related Series by MindLeaders CCDA 640-863: 7 Voice Networking Considerations


Cisco Related Series by MindLeaders CCDA 640-863: 8 Wireless Networking Considerations

Cisco Related Series by MindLeaders CCDA 640-863: 9 Practice Exam 1


Cisco Related Series by MindLeaders CCDA 640-863:10 Practice Exam 2
Cisco Related Series by MindLeaders CCDA 640-863:11 Practice Exam 3


Cisco Related Series by MindLeaders CCDA 640-863:12 Practice Exam 4


Cisco Related Series by MindLeaders CCNA 640-801: 1 The Open Systems Interconnect Model (OSI)


Cisco Related Series by MindLeaders CCNA 640-801: 2 Hardware and the OSI Reference Model


Cisco Related Series by MindLeaders CCNA 640-801: 3 Wide Area Network Protocols

Cisco Related Series by MindLeaders CCNA 640-801: 4 TCP/IP Technologies


Cisco Related Series by MindLeaders CCNA 640-801: 5 Understanding Layer 2 Switching Technologies

Cisco Related Series by MindLeaders CCNA 640-801: 6 Understanding Layer 3 Routing Technologies


Cisco Related Series by MindLeaders CCNA 640-801: 7 Configuring a Cisco Switch



Cisco Related Series by MindLeaders CCNA 640-801: 8 Configuring a Cisco Router


Cisco Related Series by MindLeaders CCNA 640-801: 9 Creating and Applying Additional Router Configurations


Cisco Related Series by MindLeaders CCNA 640-801:10 Practice Exam

Cisco Related Series by MindLeaders CCNA 640-802: 1 Networking Fundamentals
Cisco Related Series by MindLeaders CCNA 640-802: 2 Network Models
Cisco Related Series by MindLeaders CCNA 640-802: 3 Concepts in IP Addressing
Cisco Related Series by MindLeaders CCNA 640-802: 4 Working with Cisco Equipment
Cisco Related Series by MindLeaders CCNA 640-802: 5 Managing Your Router
Cisco Related Series by MindLeaders CCNA 640-802: 6 Basic Catalyst Switch Operations and Configuration
Cisco Related Series by MindLeaders CCNA 640-802: 7 Introduction to WANs
Cisco Related Series by MindLeaders CCNA 640-802: 8 Wireless LANs
Cisco Related Series by MindLeaders CCNA 640-802: 9 Basic Network Security
Cisco Related Series by MindLeaders CCNA 640-802:10 Basic Routing
Cisco Related Series by MindLeaders CCNA 640-802:11 Small-Office Internet Connection
Cisco Related Series by MindLeaders CCNA 640-802:12 Advanced Catalyst Switch Operations and Configuration
Cisco Related Series by MindLeaders CCNA 640-802:13 IP Access Lists
Cisco Related Series by MindLeaders CCNA 640-802:14 Advanced Routing
Cisco Related Series by MindLeaders CCNA 640-802:15 Advanced WANs
Cisco Related Series by MindLeaders CCNA 640-802:16 Advanced IP Concepts
Cisco Related Series by MindLeaders CCNA 640-802:17 Practice Exam 1
Cisco Related Series by MindLeaders CCNA 640-802:18 Practice Exam 2


Cisco Related Series by MindLeaders CCNA 640-802:19 Practice Exam 3


Cisco Related Series by MindLeaders CIT 642-831: 1 Networking Principles and Technologies


Cisco Related Series by MindLeaders CIT 642-831: 2 TCP/IP


Cisco Related Series by MindLeaders CIT 642-831: 3 Windows Troubleshooting


Cisco Related Series by MindLeaders CIT 642-831: 4 The Physical and Data Link Layers




Cisco Related Series by MindLeaders CIT 642-831: 5 Virtual LANs



Cisco Related Series by MindLeaders CIT 642-831: 6 Serial Links


Cisco Related Series by MindLeaders CIT 642-831: 7 Routing Protocols



Cisco Related Series by MindLeaders CIT 642-831: 8 ISDN

Cisco Related Series by MindLeaders CIT 642-831: 9 Practice Exams
Cisco Related Series by MindLeaders ICND1 640-822: 1 Networking Fundamentals
Cisco Related Series by MindLeaders ICND1 640-822: 2 Network Models
Cisco Related Series by MindLeaders ICND1 640-822: 3 Concepts in IP Addressing
Cisco Related Series by MindLeaders ICND1 640-822: 4 Working with Cisco Equipment
Cisco Related Series by MindLeaders ICND1 640-822: 5 Managing Your Router
Cisco Related Series by MindLeaders ICND1 640-822: 6 Basic Catalyst Switch Operations and Configuration
Cisco Related Series by MindLeaders ICND1 640-822: 7 Introduction to WANs
Cisco Related Series by MindLeaders ICND1 640-822: 8 Wireless LANs
Cisco Related Series by MindLeaders ICND1 640-822: 9 Basic Network Security
Cisco Related Series by MindLeaders ICND1 640-822:10 Basic Routing
Cisco Related Series by MindLeaders ICND1 640-822:11 Small-Office Internet Connection
Cisco Related Series by MindLeaders ICND2 640-816: 1 Advanced Catalyst Switch Operations and Configuration
Cisco Related Series by MindLeaders ICND2 640-816: 2 IP Access Lists
Cisco Related Series by MindLeaders ICND2 640-816: 3 Advanced Routing
Cisco Related Series by MindLeaders ICND2 640-816: 4 Advanced WANs
Cisco Related Series by MindLeaders ICND2 640-816: 5 Advanced IP Concepts
Cisco Related Series by MindLeaders ISCW 642-825: 1 Basic Teleworker Services
Cisco Related Series by MindLeaders ISCW 642-825: 10 Practice Exam 3


Cisco Related Series by MindLeaders ISCW 642-825: 2 Frame-Mode MPLS


Cisco Related Series by MindLeaders ISCW 642-825: 3 Site-to-Site IPSec VPN




Cisco Related Series by MindLeaders ISCW 642-825: 4 Network Security Strategies




Cisco Related Series by MindLeaders ISCW 642-825: 5 Cisco Device Hardening


Cisco Related Series by MindLeaders ISCW 642-825: 6 Cisco IOS Firewall




Cisco Related Series by MindLeaders ISCW 642-825: 7 Cisco IOS Intrusion Protection System


Cisco Related Series by MindLeaders ISCW 642-825: 8 Practice Exam 1


Cisco Related Series by MindLeaders ISCW 642-825: 9 Practice Exam 2


Cisco Related Series by MindLeaders ONT 642-845: 1 Cisco VoIP Implementations
Cisco Related Series by MindLeaders ONT 642-845: 2 QoS Considerations
Cisco Related Series by MindLeaders ONT 642-845: 3 DiffServ QoS Implementations

Cisco Related Series by MindLeaders ONT 642-845: 4 AutoQoS
Cisco Related Series by MindLeaders ONT 642-845: 5 WLAN Security and Management
Cisco Related Series by MindLeaders ONT 642-845: 6 Practice Exam 1


Cisco Related Series by MindLeaders ONT 642-845: 7 Practice Exam 2


Cisco Related Series by MindLeaders ONT 642-845: 8 Practice Exam 3


Cisco Related Series by MindLeaders ONT 642-845: 9 Practice Exam 4
CISSP Security Professional: 1 Access Control Systems and Methodology


CISSP Security Professional: 2 TeleCommunication and Network Security


CISSP Security Professional: 3 Security Management and Practices




CISSP Security Professional: 4 Applications and Systems Development Security


CISSP Security Professional: 5 Cryptography, Security Architecture, and Security Models



CISSP Security Professional: 6 Operations Security


CISSP Security Professional: 7 Business Continuity and Disaster Recovery Planning


CISSP Security Professional: 8 Law, Investigation, Ethics, and Physical Security



CISSP Security Professional: 9 Practice Exams
Client/Server: C/S Technology for Managers

CompTIA A+ Depot Technician 220-604: 1 Troubleshooting and Preventive Maintenance

CompTIA A+ Depot Technician 220-604: 2 Advanced PC Troubleshooting
CompTIA A+ Depot Technician 220-604: 3 Portable Computer Fundamentals

CompTIA A+ Depot Technician 220-604: 4 Maintaining and Repairing Portable Computers

CompTIA A+ Depot Technician 220-604: 5 Printers and Scanners
CompTIA A+ Depot Technician 220-604: 6 Troubleshooting Printer Problems
CompTIA A+ Depot Technician 220-604: 7 Security


CompTIA A+ Depot Technician 220-604: 8 Safety and Environmental Issues
CompTIA A+ Depot Technician 220-604: 9 Advanced PC Component Installations and Upgrades
CompTIA A+ Depot Technician 220-604:10 Practice Exam 1


CompTIA A+ Depot Technician 220-604:11 Practice Exam 2


CompTIA A+ Depot Technician 220-604:12 Practice Exam 3
CompTIA A+ Depot Technician 220-604:13 Practice Exam 4


CompTIA A+ Depot Technician 220-604:14 Practice Exam 5


CompTIA A+ Depot Technician 220-604:15 Practice Exam 6


CompTIA A+ Essentials 220-601: 1 Computer Components

CompTIA A+ Essentials 220-601: 2 Operating Systems

CompTIA A+ Essentials 220-601: 3 Diagnosing Problems
CompTIA A+ Essentials 220-601: 4 Laptops and Portable Devices

CompTIA A+ Essentials 220-601: 5 Printers and Scanners

CompTIA A+ Essentials 220-601: 6 Networks

CompTIA A+ Essentials 220-601: 7 Security

CompTIA A+ Essentials 220-601: 8 Safety, Environment, and Customer Issues

CompTIA A+ Essentials 220-601: 9 Practice Exam 1


CompTIA A+ Essentials 220-601:10 Practice Exam 2


CompTIA A+ Essentials 220-601:11 Practice Exam 3


CompTIA A+ Essentials 220-601:12 Practice Exam 4


CompTIA A+ Essentials 220-601:13 Practice Exam 5


CompTIA A+ Essentials 220-601:14 Practice Exam 6


CompTIA A+ IT Technician 220-602: 1 Installing and Configuring PC Components
CompTIA A+ IT Technician 220-602: 2 Troubleshooting and Preventive Maintenance

CompTIA A+ IT Technician 220-602: 3 Advanced PC Troubleshooting
CompTIA A+ IT Technician 220-602: 4 Portable Computer Fundamentals

CompTIA A+ IT Technician 220-602: 5 Maintaining and Repairing Portable Computers

CompTIA A+ IT Technician 220-602: 6 Major Windows Structures

CompTIA A+ IT Technician 220-602: 7 Optimizing Operating Systems
CompTIA A+ IT Technician 220-602: 8 Operating System Utilities

CompTIA A+ IT Technician 220-602: 9 Basic OS Troubleshooting and Maintenance
CompTIA A+ IT Technician 220-602:10 Printers and Scanners
CompTIA A+ IT Technician 220-602:11 Troubleshooting Printer Problems
CompTIA A+ IT Technician 220-602:12 Wide Area Networking

CompTIA A+ IT Technician 220-602:13 Network Troubleshooting

CompTIA A+ IT Technician 220-602:14 Security


CompTIA A+ IT Technician 220-602:15 Safety and Environmental Issues
CompTIA A+ IT Technician 220-602:16 Professionalism and Communication


CompTIA A+ IT Technician 220-602:17 Practice Exam 1


CompTIA A+ IT Technician 220-602:18 Practice Exam 2


CompTIA A+ IT Technician 220-602:19 Practice Exam 3


CompTIA A+ IT Technician 220-602:20 Practice Exam 4


CompTIA A+ IT Technician 220-602:21 Practice Exam 5


CompTIA A+ Remote Support Technician 220-603: 1 Installing and Configuring PC Components
CompTIA A+ Remote Support Technician 220-603: 2 Troubleshooting and Preventive Maintenance

CompTIA A+ Remote Support Technician 220-603: 3 Advanced PC Troubleshooting
CompTIA A+ Remote Support Technician 220-603: 4 Major Windows Structures

CompTIA A+ Remote Support Technician 220-603: 5 Optimizing Operating Systems

CompTIA A+ Remote Support Technician 220-603: 6 Operating System Utilities

CompTIA A+ Remote Support Technician 220-603: 7 Basic OS Troubleshooting and Maintenance
CompTIA A+ Remote Support Technician 220-603: 8 Printers and Scanners
CompTIA A+ Remote Support Technician 220-603: 9 Troubleshooting Printer Problems
CompTIA A+ Remote Support Technician 220-603:10 Installing Local Area Networks
CompTIA A+ Remote Support Technician 220-603:11 Wide Area Networking

CompTIA A+ Remote Support Technician 220-603:12 Network Troubleshooting

CompTIA A+ Remote Support Technician 220-603:13 Security


CompTIA A+ Remote Support Technician 220-603:14 Professionalism and Communication
CompTIA A+ Remote Support Technician 220-603:15 Practice Exam 1


CompTIA A+ Remote Support Technician 220-603:16 Practice Exam 2


CompTIA A+ Remote Support Technician 220-603:17 Practice Exam 3


CompTIA A+ Remote Support Technician 220-603:18 Practice Exam 4


CompTIA A+ Remote Support Technician 220-603:19 Practice Exam 5


CompTIA A+ Remote Support Technician 220-603:20 Practice Exam 6


CompTIA Network+ 2005 (N10-003): 1 Network Fundamentals and Operating Systems


CompTIA Network+ 2005 (N10-003): 2 Network Media

CompTIA Network+ 2005 (N10-003): 3 Network Devices

CompTIA Network+ 2005 (N10-003): 4 Wireless Technologies

CompTIA Network+ 2005 (N10-003): 5 The OSI Model

CompTIA Network+ 2005 (N10-003): 6 TCP/IP Fundamentals

CompTIA Network+ 2005 (N10-003): 7 TCP/IP Configuration and Utilities

CompTIA Network+ 2005 (N10-003): 8 Network and Remote Access Service


CompTIA Network+ 2005 (N10-003): 9 Network Infrastructure and Security

CompTIA Network+ 2005 (N10-003):10 Fault Management and Disaster Recovery

CompTIA Network+ 2005 (N10-003):11 Troubleshooting

CompTIA Security+ 2008 (SY0-201): 1 General Security Concepts
CompTIA Security+ 2008 (SY0-201): 2 Identifying Potential Risks
CompTIA Security+ 2008 (SY0-201): 3 Working with Infrastructure and Connectivity

CompTIA Security+ 2008 (SY0-201): 4 Monitoring Activity and Detecting Intrusions

CompTIA Security+ 2008 (SY0-201): 5 Implementing a Secure Network

CompTIA Security+ 2008 (SY0-201): 6 Securing the Network and the Environment
CompTIA Security+ 2008 (SY0-201): 7 Cryptography Methods and Standards
CompTIA Security+ 2008 (SY0-201): 8 Security Policies and Procedures

CompTIA Security+ 2008 (SY0-201): 9 Security Administration
CompTIA Security+ 2008 (SY0-201):10 Practice Exam 1
CompTIA Security+ 2008 (SY0-201):11 Practice Exam 2
CompTIA Security+ 2008 (SY0-201):12 Practice Exam 3
CompTIA Security+ 2008 (SY0-201):13 Practice Exam 4
CompTIA Security+ 2008 (SY0-201):14 Practice Exam 5
CompTIA Security+ 2008 (SY0-201):15 Practice Exam 6
CompTIA Security+ 2008 (SY0-201):16 Practice Exam 7
CompTIA Security+ 2008 (SY0-201):17 Practice Exam 8
CompTIA Security+ SY0-101: 1 Exam Basics

CompTIA Security+ SY0-101: 2 General Security Concepts

CompTIA Security+ SY0-101: 3 Remote Access and Wireless LANs

CompTIA Security+ SY0-101: 4 E-Mail, Internet, and File Security


CompTIA Security+ SY0-101: 5 Infrastructure Security

CompTIA Security+ SY0-101: 6 Security Baselines

CompTIA Security+ SY0-101: 7 Cryptography

CompTIA Security+ SY0-101: 8 Operational Security


CompTIA Security+ SY0-101: 9 Organizational Security

CompTIA Security+ SY0-101:10 Practice Exam

CompTIA Server+ 2005 (SK0-002): 1 Server Basics

CompTIA Server+ 2005 (SK0-002): 2 Server Availability
CompTIA Server+ 2005 (SK0-002): 3 Multiprocessing and Server Memory

CompTIA Server+ 2005 (SK0-002): 4 Server Bus Architecture

CompTIA Server+ 2005 (SK0-002): 5 SCSI Systems


CompTIA Server+ 2005 (SK0-002): 6 IDE/ATA and RAID Systems
CompTIA Server+ 2005 (SK0-002): 7 Advanced Storage Arrays
CompTIA Server+ 2005 (SK0-002): 8 Installing Hardware

CompTIA Server+ 2005 (SK0-002): 9 Server Management and Configuration


CompTIA Server+ 2005 (SK0-002):10 Preparing the Server for Service


CompTIA Server+ 2005 (SK0-002):11 Upgrading the Basic System

CompTIA Server+ 2005 (SK0-002):12 Adapters, Peripherals, Monitoring Agents and Service Tools

CompTIA Server+ 2005 (SK0-002):13 Maintenance and Environmental Issues
CompTIA Server+ 2005 (SK0-002):14 Server Problem Determination
CompTIA Server+ 2005 (SK0-002):15 Troubleshooting
CompTIA Server+ 2005 (SK0-002):16 Disaster Recovery
CompTIA Server+ 2005 (SK0-002):17 Practice Exams

Exchange 2000 Administration MCSE 70-224: 1 Installation and Coexistence
Exchange 2000 Administration MCSE 70-224: 2 Creating and Managing Recipient Objects
Exchange 2000 Administration MCSE 70-224: 3 Creating and Managing Groups and Connectors

Exchange 2000 Administration MCSE 70-224: 4 Deploying Instant Messaging
Exchange 2000 Administration MCSE 70-224: 5 Administering the Chat Service
Exchange 2000 Administration MCSE 70-224: 6 Working with Clients

Exchange 2000 Administration MCSE 70-224: 7 Using Public Folders
Exchange 2000 Administration MCSE 70-224: 8 Security and Performance

Exchange 2000 Administration MCSE 70-224: 9 Backing Up Data

IIS 6: 1 Architecture and Features
IIS 6: 2 Installation

IIS 6: 3 Administration
IIS 6: 4 Remote Administration

IIS 6: 5 Creating and Configuring Web Sites

IIS 6: 6 Creating and Configuring Applications and FTP Sites
IIS 6: 7 Security

IIS 6: 8 Working from the Command Line
IIS 6: 9 Performance Tuning and Monitoring
IIS 6:10 Maintenance and Troubleshooting


IIS 6:11 Working with the Metabase


IIS 6:12 SMTP and NNTP
IIS 6:13 Publishing
ITIL Version 2 Foundation Certificate EX0-100: 1 Practice Exam 1


ITIL Version 2 Foundation Certificate EX0-100: 2 Practice Exam 2


ITIL Version 2 Foundation Certificate EX0-100: 3 Practice Exam 3


ITIL Version 3 Foundation Certificate EX0-101: 1 Service Management
ITIL Version 3 Foundation Certificate EX0-101: 2 Service Lifecycle
ITIL Version 3 Foundation Certificate EX0-101: 3 Generic Concepts
ITIL Version 3 Foundation Certificate EX0-101: 4 Key Principles and Models
ITIL Version 3 Foundation Certificate EX0-101: 5 Selected Processes
ITIL Version 3 Foundation Certificate EX0-101: 6 Selected Functions
ITIL Version 3 Foundation Certificate EX0-101: 7 Selected Roles
ITIL Version 3 Foundation Certificate EX0-101: 8 Technology and Architecture
ITIL Version 3 Foundation Certificate EX0-101: 9 ITIL Qualification Scheme
ITIL Version 3 Foundation Certificate EX0-101:10 Practice Exam 1


ITIL Version 3 Foundation Certificate EX0-101:11 Practice Exam 2


ITIL Version 3 Foundation Certificate EX0-101:12 Practice Exam 3


ITIL Version 3 Foundation Certificate EX0-101:13 Practice Exam 4


Linux Red Hat Technician RHCT RH202: 6 The X Window System

Linux Red Hat Technician RHCT RH202: 1 RHCT Prerequisites

Linux Red Hat Technician RHCT RH202: 2 Installation
Linux Red Hat Technician RHCT RH202: 3 Advanced Installation

Linux Red Hat Technician RHCT RH202: 4 Basic Configuration and Administration


Linux Red Hat Technician RHCT RH202: 5 Kernel, User, and Recovery Administration


Linux Red Hat Technician RHCT RH202: 7 Linux Network Clients
Linux Red Hat Technician RHCT RH202: 8 Exam Practice
Linux: 1 Partitions and the Boot Process

Linux: 2 File Management
Linux: 3 GNU and Linux Commands

Linux: 4 File System Maintenance

Linux: 5 Users and Groups
Linux: 6 Text Streams
Linux: 7 Permissions
Linux: 8 Administration and Documentation
Linux: 9 Backup and Restore

Microsoft Exchange Server 2003 MCSA/MCSE 70-284: 1 Implementing and Troubleshooting

Microsoft Exchange Server 2003 MCSA/MCSE 70-284: 2 Managing Exchange Recipient Objects

Microsoft Exchange Server 2003 MCSA/MCSE 70-284: 3 Managing Address Lists and Policies
Microsoft Exchange Server 2003 MCSA/MCSE 70-284: 4 Managing the Exchange Organization


Microsoft Exchange Server 2003 MCSA/MCSE 70-284: 5 Managing Computers and Performance

Microsoft Exchange Server 2003 MCSA/MCSE 70-284: 6 Security and Troubleshooting
Microsoft Exchange Server 2003 MCSA/MCSE 70-284: 7 Practice Exams
Microsoft Exchange Server 2007 MCTS 70-236: 1 Exchange Server 2007 and Active Directory Review

Microsoft Exchange Server 2007 MCTS 70-236: 2 Preparing for the Exchange Server
Microsoft Exchange Server 2007 MCTS 70-236: 3 Installing Exchange Server 2007
Microsoft Exchange Server 2007 MCTS 70-236: 4 Configuring Exchange Server Roles

Microsoft Exchange Server 2007 MCTS 70-236: 5 Configuring Exchange Security Infrastructure
Microsoft Exchange Server 2007 MCTS 70-236: 6 Configuring and Managing Exchange Recipients
Microsoft Exchange Server 2007 MCTS 70-236: 7 Configuring Exchange Server Rules and Policies
Microsoft Exchange Server 2007 MCTS 70-236: 8 Configuring and Managing Client Connectivity
Microsoft Exchange Server 2007 MCTS 70-236: 9 Managing and Maintaining the Exchange Organization

Microsoft Exchange Server 2007 MCTS 70-236:10 Creating and Managing Highly Available Exchange Server Solutions
Microsoft Exchange Server 2007 MCTS 70-236:11 Disaster Recovery Operations for Exchange Server
Microsoft Exchange Server 2007 MCTS 70-236:12 Monitoring and Reporting on the Exchange Server
Microsoft Exchange Server 2007 MCTS 70-236:51 Practice Exam 1


Microsoft Exchange Server 2007 MCTS 70-236:52 Practice Exam 2


Microsoft Exchange Server 2007 MCTS 70-236:53 Practice Exam 3


Microsoft Office Project 2007 MCTS 70-632: 1 Configuring Tools and Options

Microsoft Office Project 2007 MCTS 70-632: 2 Setting Up a Project

Microsoft Office Project 2007 MCTS 70-632: 3 Estimating, Scheduling, and Budgeting Tasks

Microsoft Office Project 2007 MCTS 70-632: 4 Resourcing Project Plans

Microsoft Office Project 2007 MCTS 70-632: 5 Updating and Reporting on Project Performance

Microsoft Office Project 2007 MCTS 70-632: 8 Practice Exam 3


Microsoft Office Project 2007 MCTS 70-632: 9 Practice Exam 4


MS Exchange Server 5.5: 1 Planning
MS Exchange Server 5.5: 2 Strategies
MS Exchange Server 5.5: 3 Installing
MS Exchange Server 5.5: 4 Configuring
MS Exchange Server 5.5: 5 Managing
MS Exchange Server 5.5: 6 Monitoring
MS Exchange Server 5.5: 7 Troubleshooting
MS Exchange Server 5.5: 8 Connectivity
MS Exchange Server 5.5: 9 Site Solutions
Novell 560 CNE: 1 NetWare Basics

Novell 560 CNE: 2 Installation
Novell 560 CNE: 3 Using NDS


Novell 560 CNE: 4 File System
Novell 560 CNE: 5 NDS Security
Novell 560 CNE: 6 File Security
Novell 560 CNE: 7 ZENworks

Novell 560 CNE: 8 Advanced ZENworks

Novell 560 CNE: 9 Distributed Printing
Novell 570 CNE Advanced Administration: 1 Upgrading or Migrating

Novell 570 CNE Advanced Administration: 2 Managing the Server

Novell 570 CNE Advanced Administration: 3 The File System

Novell 570 CNE Advanced Administration: 4 NSS and Backup

Novell 570 CNE Advanced Administration: 5 Memory and CPU Performance
Novell 570 CNE Advanced Administration: 6 Disk and Network Performance

Server 2003 Security Admin MCSA/MCSE 70-299: 1 Implementing, Managing, and Troubleshooting Security Policies
Server 2003 Security Admin MCSA/MCSE 70-299: 2 Network Communication Security and Patch Management
Server 2003 Security Admin MCSA/MCSE 70-299: 3 PKI Administration and IPSec Troubleshooting
Server 2003 Security Admin MCSA/MCSE 70-299: 4 Planning and Implementing Security for Remote Users and Wireless Netw
Server 2003 Security Admin MCSA/MCSE 70-299: 5 Practice Exams
Solaris 8 System Administrator 310-011: 1 Installation, Initialization, and Shutdown



Solaris 8 System Administrator 310-011: 2 The Boot Process and Boot PROM

Solaris 8 System Administrator 310-011: 3 User and Software Package Administration

Solaris 8 System Administrator 310-011: 4 System Security and Remote Connection

Solaris 8 System Administrator 310-011: 5 Process Control

Solaris 8 System Administrator 310-011: 6 File Systems, Files, and Directories


Solaris 8 System Administrator 310-011: 7 Disk Configuration

Solaris 8 System Administrator 310-011: 8 Backup and Recovery

Solaris 8 System Administrator 310-011: 9 vi Editor and Command Syntax

Solaris 8 System Administrator 310-011:10 LP Print Service


Solaris 8 System Administrator 310-011:11 Practice Exam

Solaris 9 System Administrator 310-014/310-015: 1 Installation and Maintenance
Solaris 9 System Administrator 310-014/310-015: 2 The User Environment and System Security


Solaris 9 System Administrator 310-014/310-015: 3 File and Disk Administration

Solaris 9 System Administrator 310-014/310-015: 4 Backups, Printing, and the Network Environment


Solaris 9 System Administrator 310-014/310-015: 5 Access Control, Syslog, and Advanced Disk Management



Solaris 9 System Administrator 310-014/310-015: 6 Network File System and Name Services
Solaris 9 System Administrator 310-014/310-015: 7 Practice Exams


TCP/IP: 1 Introduction to TCP/IP Concepts


TCP/IP: 2 Data Delivery and Routing

TCP/IP: 3 Microsoft TCP/IP and IIS

TCP/IP: 4 Printing Services and DHCP

TCP/IP: 5 Name Resolution and WINS

TCP/IP: 6 Introduction to DNS Server

TCP/IP: 7 Managing DNS and TCP/IP


TCP/IP: 8 Utilities for Monitoring TCP/IP

TCP/IP: 9 Performance Monitor and RAS
TCP/IP:10 PPTP and Troubleshooting

UNIX: 1 Introduction to UNIX

UNIX: 2 Shells: Bourne, Korn, and C

UNIX: 3 Shell Programming

UNIX: 4 System Administration I
UNIX: 5 System Administration II
UNIX: 6 Process Management
Windows 2000 Active Directory MCSE 70-217: 1 Preparing for Active Directory
Windows 2000 Active Directory MCSE 70-217: 2 Building an Active Directory Structure
Windows 2000 Active Directory MCSE 70-217: 3 Administering Active Directory Services
Windows 2000 Active Directory MCSE 70-217: 4 Managing Servers
Windows 2000 Active Directory MCSE 70-217: 5 Understanding Group Policy
Windows 2000 Active Directory MCSE 70-217: 6 Managing User Environments with Group Policy
Windows 2000 Active Directory MCSE 70-217: 7 Distributing Software with Group Policy
Windows 2000 Active Directory MCSE 70-217: 8 Managing Security with Group Policy
Windows 2000 Active Directory MCSE 70-217: 9 Using Remote Installation Services

Windows 2000 Basics - Client: 1 Client
Windows 2000 Basics: Server
Windows 2000 Directory Design MCSE 70-219: 1 Analyzing Business Requirements

Windows 2000 Directory Design MCSE 70-219: 2 Analyzing the Technical Environment

Windows 2000 Directory Design MCSE 70-219: 3 Analyzing Performance and Access
Windows 2000 Directory Design MCSE 70-219: 4 Analyzing Security Considerations

Windows 2000 Directory Design MCSE 70-219: 5 Analyzing the Impact of Active Directory

Windows 2000 Directory Design MCSE 70-219: 6 Analyzing Client Management Requirements
Windows 2000 Directory Design MCSE 70-219: 7 Directory Naming and DNS Placement
Windows 2000 Directory Design MCSE 70-219: 8 Designing Directory Service Architecture
Windows 2000 Directory Design MCSE 70-219: 9 Designing a Site Topology and Service Locations
Windows 2000 Directory Design MCSE 70-219:10 Designing an OU Management Structure
Windows 2000 Directory Design MCSE 70-219:11 Designing a Group Policy Management Structure
Windows 2000 Directory Design MCSE 70-219:12 Planning for Coexistence with Other Directories

Windows 2000 Directory Design MCSE 70-219:13 Schema Modification Policy and Implementation Plan

Windows 2000 Network Administration MCSE 70-216: 1 Working with DNS and DHCP
Windows 2000 Network Administration MCSE 70-216: 2 Working with Remote Access
Windows 2000 Network Administration MCSE 70-216: 3 Working with Network Protocols
Windows 2000 Network Administration MCSE 70-216: 4 Working with WINS and NAT
Windows 2000 Network Administration MCSE 70-216: 5 Working with IP Routing
Windows 2000 Network Administration MCSE 70-216: 6 Working with Certificate Services
Windows 2000 Network Design MCSE 70-221: 1 Analyzing Business Needs
Windows 2000 Network Design MCSE 70-221: 2 Analyzing Technical Needs
Windows 2000 Network Design MCSE 70-221: 3 Infrastructure Design
Windows 2000 Network Design MCSE 70-221: 4 DHCP and Name Services
Windows 2000 Network Design MCSE 70-221: 5 Designing for the Internet
Windows 2000 Network Design MCSE 70-221: 6 Designing a WAN
Windows 2000 Network Design MCSE 70-221: 7 Management and Services
Windows 2000 Network Management MCSA 70-218: 1 Installing Devices and Managing Disks
Windows 2000 Network Management MCSA 70-218: 2 Configuring Volume Features and Replication
Windows 2000 Network Management MCSA 70-218: 3 Managing Permissions and Resources
Windows 2000 Network Management MCSA 70-218: 4 Updating Windows and Software
Windows 2000 Network Management MCSA 70-218: 5 Managing Group Policy
Windows 2000 Network Management MCSA 70-218: 6 Implementing Auditing and Account Policies
Windows 2000 Network Management MCSA 70-218: 7 Controlling File and Web Access
Windows 2000 Network Management MCSA 70-218: 8 Monitoring and Backing Up Systems
Windows 2000 Network Management MCSA 70-218: 9 Managing TCP/IP and DHCP
Windows 2000 Network Management MCSA 70-218:10 Administering Name Resolution and DNS
Windows 2000 Network Management MCSA 70-218:11 Managing Remote Access
Windows 2000 Network Management MCSA 70-218:12 Configuring VPNs and Terminal Services
Windows 2000 Network Management MCSA 70-218:13 Practice Test

Windows 2000 Professional MCSE 70-210: 1 Installation

Windows 2000 Professional MCSE 70-210: 2 Remote Installations and Upgrades
Windows 2000 Professional MCSE 70-210: 3 Administering Resources
Windows 2000 Professional MCSE 70-210: 4 Administering Shared Resources
Windows 2000 Professional MCSE 70-210: 5 Managing Disks
Windows 2000 Professional MCSE 70-210: 6 Managing Hardware

Windows 2000 Professional MCSE 70-210: 7 Monitoring and Optimizing Your System
Windows 2000 Professional MCSE 70-210: 8 Configuring Your Desktop

Windows 2000 Professional MCSE 70-210: 9 Networking with Windows 2000 Professional


Windows 2000 Professional MCSE 70-210:10 Using TCP/IP

Windows 2000 Professional MCSE 70-210:11 Managing Users and Groups

Windows 2000 Professional MCSE 70-210:12 Securing Your System

Windows 2000 Security Design MCSE 70-220: 1 Analyzing Business Requirements

Windows 2000 Security Design MCSE 70-220: 2 Analyzing Technical Requirements
Windows 2000 Security Design MCSE 70-220: 3 Establishing a Security Baseline

Windows 2000 Security Design MCSE 70-220: 4 Planning Security for System Resources

Windows 2000 Security Design MCSE 70-220: 5 Designing a Security Group Strategy
Windows 2000 Security Design MCSE 70-220: 6 Designing Security Policy Inheritance

Windows 2000 Security Design MCSE 70-220: 7 Protecting Resources with Auditing and Encryption

Windows 2000 Security Design MCSE 70-220: 8 Using Native Windows 2000 Authentication

Windows 2000 Security Design MCSE 70-220: 9 Using Alternate Authentication Strategies

Windows 2000 Security Design MCSE 70-220:10 Designing a Public Key Infrastructure
Windows 2000 Security Design MCSE 70-220:11 Designing Security for Network Services

Windows 2000 Security Design MCSE 70-220:12 Designing Security for Access Between Networks


Windows 2000 Security Design MCSE 70-220:13 Designing Security for Communication Channels

Windows 2000 Server MCSE 70-215: 1 Installation

Windows 2000 Server MCSE 70-215: 2 Hardware
Windows 2000 Server MCSE 70-215: 3 Controlling Access to Files and Folders

Windows 2000 Server MCSE 70-215: 4 Controlling Access to Web Resources and Printers
Windows 2000 Server MCSE 70-215: 5 Optimizing Your Server
Windows 2000 Server MCSE 70-215: 6 Recovering from Disaster
Windows 2000 Server MCSE 70-215: 7 Configuring Disks and Volumes
Windows 2000 Server MCSE 70-215: 8 Administering Disks

Windows 2000 Server MCSE 70-215: 9 Networking Your Server
Windows 2000 Server MCSE 70-215:10 Implementing Remote Access
Windows 2000 Server MCSE 70-215:11 Implementing Terminal Services
Windows 2000 Server MCSE 70-215:12 Using Security Features
Windows Server 2003 Active Directory MCSE 70-294: 1 Active Directory Infrastructure Overview
Windows Server 2003 Active Directory MCSE 70-294: 2 Working with User, Group, and Computer Accounts

Windows Server 2003 Active Directory MCSE 70-294: 3 Creating User and Group Strategies



Windows Server 2003 Active Directory MCSE 70-294: 4 Working with Forests and Domains



Windows Server 2003 Active Directory MCSE 70-294: 5 Restructuring a Forest and Renaming Domains

Windows Server 2003 Active Directory MCSE 70-294: 6 Working with Trusts and Organizational Units
Windows Server 2003 Active Directory MCSE 70-294: 7 Working with Active Directory Sites

Windows Server 2003 Active Directory MCSE 70-294: 8 Working with Domain Controllers

Windows Server 2003 Active Directory MCSE 70-294: 9 Working with Global Catalog Servers and Schema

Windows Server 2003 Active Directory MCSE 70-294:10 Working with Group Policy

Windows Server 2003 Active Directory MCSE 70-294:11 Deploying Software Via Group Policy




Windows Server 2003 Active Directory MCSE 70-294:12 Ensuring Active Directory Availability


Windows Server 2003 Administration MCSA/MCSE 70-290: 1 Overview of Windows Server 2003


Windows Server 2003 Administration MCSA/MCSE 70-290: 2 Managing Physical and Logical Disks


Windows Server 2003 Administration MCSA/MCSE 70-290: 3 Configuring, Monitoring, and Troubleshooting Server Hardware


Windows Server 2003 Administration MCSA/MCSE 70-290: 4 Managing User, Group, and Computer Accounts



Windows Server 2003 Administration MCSA/MCSE 70-290: 5 Managing Access to Resources




Windows Server 2003 Administration MCSA/MCSE 70-290: 6 Configuring Terminal Services


Windows Server 2003 Administration MCSA/MCSE 70-290: 7 Managing and Troubleshooting Terminal Services
Windows Server 2003 Administration MCSA/MCSE 70-290: 8 Using Server Management Tools

Windows Server 2003 Administration MCSA/MCSE 70-290: 9 Managing Web Servers in IIS 6.0


Windows Server 2003 Administration MCSA/MCSE 70-290:10 Monitoring Performance and Security


Windows Server 2003 Administration MCSA/MCSE 70-290:11 Planning Disaster Recovery
Windows Server 2003 Administration MCSA/MCSE 70-290:12 Implementing Disaster Recovery

Windows Server 2003 Infrastructure MCSE 70-297: 1 Assessing the Environment

Windows Server 2003 Infrastructure MCSE 70-297: 2 Developing the Active Directory Infrastructure Design
Windows Server 2003 Infrastructure MCSE 70-297: 3 Developing the Network Services Design
Windows Server 2003 Infrastructure MCSE 70-297: 4 Designing Logical Components

Windows Server 2003 Infrastructure MCSE 70-297: 5 Name Resolution

Windows Server 2003 Infrastructure MCSE 70-297: 6 Remote Access and Address Management
Windows Server 2003 Infrastructure MCSE 70-297: 7 Service Placement and Sizing
Windows Server 2003 Infrastructure MCSE 70-297: 8 The Physical Design
Windows Server 2003 Infrastructure MCSE 70-297: 9 Practice Exam

Windows Server 2003 Network Management MCSE 70-291: 1 TCP/IP Protocol

Windows Server 2003 Network Management MCSE 70-291: 2 IP Addressing and Routing

Windows Server 2003 Network Management MCSE 70-291: 3 Classless Subnet Masking and Client Address Configuration
Windows Server 2003 Network Management MCSE 70-291: 4 The Dynamic Host Configuration Protocol (DHCP)
Windows Server 2003 Network Management MCSE 70-291: 5 Integrating and Troubleshooting DHCP

Windows Server 2003 Network Management MCSE 70-291: 6 Windows Internet Name Server (WINS)

Windows Server 2003 Network Management MCSE 70-291: 7 WINS Client and Interoperability and NetBIOS

Windows Server 2003 Network Management MCSE 70-291: 8 Domain Naming System Concepts

Windows Server 2003 Network Management MCSE 70-291: 9 The DNS Server
Windows Server 2003 Network Management MCSE 70-291:10 Routing and Remote Access Service VPN Services

Windows Server 2003 Network Management MCSE 70-291:11 Security Templates and Software Updates

Windows Server 2003 Network Management MCSE 70-291:12 Monitoring and Troubleshooting Network Activity

Windows Server 2003 Network Management MCSE 70-291:13 LAN Routing and Dial-Up Services
Windows Server 2003 Network Management MCSE 70-291:14 LAN and Dial-Up Security

Windows Server 2003 Network Planning MCSE 70-293: 1 Using Planning Tools and Documentation
Windows Server 2003 Network Planning MCSE 70-293: 2 Server Roles and Security
Windows Server 2003 Network Planning MCSE 70-293: 3 TCP/IP Infrastructure

Windows Server 2003 Network Planning MCSE 70-293: 4 Routing
Windows Server 2003 Network Planning MCSE 70-293: 5 Internet Connectivity
Windows Server 2003 Network Planning MCSE 70-293: 6 DNS Name Resolution

Windows Server 2003 Network Planning MCSE 70-293: 7 NetBIOS Name Resolution

Windows Server 2003 Network Planning MCSE 70-293: 8 Remote Access
Windows Server 2003 Network Planning MCSE 70-293: 9 High Availability
Windows Server 2003 Network Planning MCSE 70-293:10 Windows Cluster Services and Network Load Balancing

Windows Server 2003 Network Planning MCSE 70-293:11 Internet Protocol
Windows Server 2003 Network Planning MCSE 70-293:12 Security Framework

Windows Server 2003 Network Planning MCSE 70-293:13 Public Key Infrastructure

Windows Server 2003 Security MCSE 70-298: 1 Designing a Secure Network Framework


Windows Server 2003 Security MCSE 70-298: 2 Defining a Baseline Security Template


Windows Server 2003 Security MCSE 70-298: 3 Designing Role-Based Server Security


Windows Server 2003 Security MCSE 70-298: 4 Securing a Public Key Infrastructure and Network Management Processes


Windows Server 2003 Security MCSE 70-298: 5 Designing Network Infrastructure Security


Windows Server 2003 Security MCSE 70-298: 6 Securing Data Transmissions and Wireless Networks

Windows Server 2003 Security MCSE 70-298: 7 Securing Internet Information Services


Windows Server 2003 Security MCSE 70-298: 8 Securing VPNs, Extranets, and Network Clients


Windows Server 2003 Security MCSE 70-298: 9 Securing Active Directory


Windows Server 2003 Security MCSE 70-298:10 Designing an Access Control Strategy for Files and Folders


Windows Server 2003 Security MCSE 70-298:11 Designing an Encrypted File System and Securing Backup/Restore Processes

Windows Server 2003 Security MCSE 70-298:12 Practice Exam
Windows Server 2003: 1 Installation and Setup



Windows Server 2003: 2 Working with Active Directory
Windows Server 2003: 3 Printing and IP Addressing



Windows Server 2003: 4 Managing Users and Permissions


Windows Server 2003: 5 Managing Backup and Security



Windows Server 2008 Active Directory MCTS 70-640: 1 Configuring DNS for Active Directory
Windows Server 2008 Active Directory MCTS 70-640: 2 Configuring the Active Directory Infrastructure

Windows Server 2008 Active Directory MCTS 70-640: 3 Configuring Additional Active Directory Server Roles


Windows Server 2008 Active Directory MCTS 70-640: 4 Creating and Maintaining Active Directory Objects

Windows Server 2008 Active Directory MCTS 70-640: 5 Maintaining the Active Directory Environment

Windows Server 2008 Active Directory MCTS 70-640: 6 Configuring Active Directory Certificate Services

Windows Server 2008 Active Directory MCTS 70-640: 7 Practice Exam 1

Windows Server 2008 Active Directory MCTS 70-640: 8 Practice Exam 2

Windows Server 2008 Active Directory MCTS 70-640: 9 Practice Exam 3

Windows Server 2008 Applications MCTS 70-643: 1 Deploying Servers

Windows Server 2008 Applications MCTS 70-643: 2 Configuring Terminal Services


Windows Server 2008 Applications MCTS 70-643: 3 Configuring a Web Services Infrastructure

Windows Server 2008 Applications MCTS 70-643: 4 Configuring Network Application Services

Windows Server 2008 Applications MCTS 70-643: 5 Practice Exam 1

Windows Server 2008 Applications MCTS 70-643: 6 Practice Exam 2

Windows Server 2008 Applications MCTS 70-643: 7 Practice Exam 3

Windows Server 2008 Networking MCTS 70-642: 1 Configuring IP Addressing and Services
Windows Server 2008 Networking MCTS 70-642: 2 Configuring Name Resolution
Windows Server 2008 Networking MCTS 70-642: 3 Configuring Network Access

Windows Server 2008 Networking MCTS 70-642: 4 Configuring File and Print Services
Windows Server 2008 Networking MCTS 70-642: 5 Monitoring and Managing a Network Infrastructure
Windows Server 2008 Networking MCTS 70-642: 6 Practice Exam 1
Windows Server 2008 Networking MCTS 70-642: 7 Practice Exam 2


Windows Server 2008 Networking MCTS 70-642: 8 Practice Exam 3


Windows Vista & Office 2007 Desktops MCTS 70-624: 1 Deploying Microsoft Office 2007
Windows Vista & Office 2007 Desktops MCTS 70-624: 1 Practice Exam 1


Windows Vista & Office 2007 Desktops MCTS 70-624: 2 Configuring Windows Vista Automated Installation Settings
Windows Vista & Office 2007 Desktops MCTS 70-624: 2 Practice Exam 2


Windows Vista & Office 2007 Desktops MCTS 70-624: 3 Deploying Windows Vista
Windows Vista & Office 2007 Desktops MCTS 70-624: 3 Practice Exam 3


Windows Vista & Office 2007 Desktops MCTS 70-624: 4 Using the Business Desktop Deployment Workbench
Windows Vista & Office 2007 Desktops MCTS 70-624: 5 Working with the Application Compatibility Toolkit
Windows Vista & Office 2007 Desktops MCTS 70-624: 6 Managing User State Migration
Windows Vista Configuration MCTS 70-620: 1 Installing and Upgrading
Windows Vista Configuration MCTS 70-620: 2 Interface and Device Options

Windows Vista Configuration MCTS 70-620: 3 Advanced Networking

Windows Vista Configuration MCTS 70-620: 4 NTFS Security Features and File Sharing


Windows Vista Configuration MCTS 70-620: 5 User Account Security

Windows Vista Configuration MCTS 70-620: 6 Network Security

Windows Vista Configuration MCTS 70-620: 7 Internet Explorer 7.0
Windows Vista Configuration MCTS 70-620: 8 Maintenance and Optimization

Windows Vista Configuration MCTS 70-620: 9 Media Applications

Windows Vista Configuration MCTS 70-620:10 Productivity Applications

Windows Vista Configuration MCTS 70-620:11 Mobile Computers


Windows Vista Configuration MCTS 70-620:12 Practice Exam 1


Windows Vista Configuration MCTS 70-620:13 Practice Exam 2


Windows Vista Configuration MCTS 70-620:14 Practice Exam 3


Windows Vista Enterprise Support MCITP 70-622: 1 Deploying Windows Vista
Windows Vista Enterprise Support MCITP 70-622: 2 Managing Windows Vista Security
Windows Vista Enterprise Support MCITP 70-622: 3 Managing and Maintaining Windows Vista Systems
Windows Vista Enterprise Support MCITP 70-622: 4 Configuring and Troubleshooting Networking
Windows Vista Enterprise Support MCITP 70-622: 5 Supporting and Maintaining Desktop Applications
Windows Vista Enterprise Support MCITP 70-622: 6 Practice Exam 1


Windows Vista Enterprise Support MCITP 70-622: 7 Practice Exam 2


Windows Vista Enterprise Support MCITP 70-622: 8 Practice Exam 3


Windows Vista Upgrade: 1 Understanding the New Interface

Windows Vista Upgrade: 2 Using New Features and Applications

Windows Vista Upgrade: 3 Planning a Corporate Deployment


Windows XP Application Support MCDST 70-272: 1 The Operating System and Internet Explorer

Windows XP Application Support MCDST 70-272: 2 Office and Outlook Applications
Windows XP Application Support MCDST 70-272: 3 Hardware and Network Connectivity
Windows XP Application Support MCDST 70-272: 4 Application Security and Security Incidents
Windows XP Application Support MCDST 70-272: 5 Practice Exams
Windows XP Professional MCSE 70-270: 1 Installation
Windows XP Professional MCSE 70-270: 2 Administering Resources

Windows XP Professional MCSE 70-270: 3 Configuring Hardware

Windows XP Professional MCSE 70-270: 4 Optimizing the System
Windows XP Professional MCSE 70-270: 5 Configuring the Desktop
Windows XP Professional MCSE 70-270: 6 Networking the System

Windows XP Professional MCSE 70-270: 7 Securing the System


Windows XP System Support MCDST 70-271: 1 Installing Windows XP

Windows XP System Support MCDST 70-271: 2 Configuring and Troubleshooting Resources

Windows XP System Support MCDST 70-271: 3 Managing Disks

Windows XP System Support MCDST 70-271: 4 Managing Hardware Devices
Windows XP System Support MCDST 70-271: 5 Configuring the Desktop and User Profiles

Windows XP System Support MCDST 70-271: 6 Performance Monitoring and Network Troubleshooting

Windows XP System Support MCDST 70-271: 7 Practice Exam
Cisco Related Series by MindLeaders ROUTE 642-902: 1 Routing Services



Cisco Related Series by MindLeaders ROUTE 642-902: 2 Configuring the EIGRP
Cisco Related Series by MindLeaders ROUTE 642-902: 3 Configuring the OSPF Protocol



Cisco Related Series by MindLeaders ROUTE 642-902: 4 Manipulating Routing Updates


Cisco Related Series by MindLeaders ROUTE 642-902: 5 Implementing Path Control

Cisco Related Series by MindLeaders ROUTE 642-902: 6 Implementing a BGP Solution


Cisco Related Series by MindLeaders ROUTE 642-902: 7 Implementing Routing Facilities


Cisco Related Series by MindLeaders ROUTE 642-902: 8 Implementing IPv6


Cisco ROUTE 642-902 Practice Exams: 1 Practice Exam 1


Cisco ROUTE 642-902 Practice Exams: 2 Practice Exam 2


Cisco ROUTE 642-902 Practice Exams: 3 Practice Exam 3


Cisco ROUTE 642-902 Practice Exams: 4 Practice Exam 4


Cisco ROUTE 642-902 Practice Exams: 5 Practice Exam 5


Cisco ROUTE 642-902 Practice Exams: 6 Practice Exam 6


Cisco SWITCH 642-813 Practice Exams: 1 Practice Exam 1


Cisco SWITCH 642-813 Practice Exams: 2 Practice Exam 2


Cisco SWITCH 642-813 Practice Exams: 3 Practice Exam 3


Cisco SWITCH 642-813 Practice Exams: 4 Practice Exam 4


Cisco SWITCH 642-813 Practice Exams: 5 Practice Exam 5


Cisco TSHOOT 642-832 Practice Exam: 1 Practice Exam

CompTIA A+ 2009 for Windows 7 (220-701 & 220-702): 1 Overview of Windows 7
CompTIA A+ 2009 for Windows 7 (220-701 & 220-702): 2 Installing Windows 7


CompTIA A+ 2009 for Windows 7 (220-701 & 220-702): 3 Boot Issues with Windows 7

CompTIA A+ 2009 for Windows 7 (220-701 & 220-702): 4 User Account Control
CompTIA A+ 2009 for Windows 7 (220-701 & 220-702): 5 IPv6

CompTIA A+ 2009 for Windows 7 (220-701 & 220-702): 6 Windows 7 Networking
CompTIA A+ 2009 for Windows 7 (220-701 & 220-702): 7 Windows 7 Utilities
CompTIA Network+ 2012 (N10-005): 1 Network Models

CompTIA Network+ 2012 (N10-005): 2 Cabling and Topology

CompTIA Network+ 2012 (N10-005): 3 Ethernet Basics
CompTIA Network+ 2012 (N10-005): 4 Modern Ethernet

CompTIA Network+ 2012 (N10-005): 5 Installing a Physical Network

CompTIA Network+ 2012 (N10-005): 6 TCP/IP Basics
CompTIA Network+ 2012 (N10-005): 7 The Wonderful World of Routing
CompTIA Network+ 2012 (N10-005): 8 TCP/IP Applications
CompTIA Network+ 2012 (N10-005): 9 Network Naming
CompTIA Network+ 2012 (N10-005):10 Securing TCP/IP

CompTIA Network+ 2012 (N10-005):11 Advanced Networking Devices
CompTIA Network+ 2012 (N10-005):12 IPv6

CompTIA Network+ 2012 (N10-005):13 Remote Connectivity


CompTIA Network+ 2012 (N10-005):14 Wireless Networking

CompTIA Network+ 2012 (N10-005):15 Protecting Your Network
CompTIA Network+ 2012 (N10-005):16 Virtualization

CompTIA Network+ 2012 (N10-005):17 Network Management

CompTIA Network+ 2012 (N10-005):18 Building a SOHO Network
CompTIA Network+ 2012 (N10-005):19 Network Troubleshooting
CompTIA Security+ 2011 (SY0-301):11 Network Security and Vulnerability

CompTIA Security+ 2011 (SY0-301):12 Wireless Networking Security

CompTIA Security+ 2011 (SY0-301):13 Disaster Recovery and Incident Response

CompTIA Security+ 2011 (SY0-301):14 Security Policies and Procedures
CompTIA Security+ 2011 (SY0-301):15 Practice Exam 1

CompTIA Security+ 2011 (SY0-301):16 Practice Exam 2

CompTIA Security+ 2011 (SY0-301):17 Practice Exam 3

Linux Red Hat Certification RHCE EX300: 1 Preparing for Red Hat Certification
Linux Red Hat Certification RHCE EX300: 2 Security Primer
Linux Red Hat Certification RHCE EX300: 3 System Services and SELinux
Linux Red Hat Certification RHCE EX300: 4 RHCE Administrative Tasks
Linux Red Hat Certification RHCE EX300: 5 Electronic Mail Servers
Linux Red Hat Certification RHCE EX300: 6 Apache Web Server
Linux Red Hat Certification RHCE EX300: 7 Samba File Server
Linux Red Hat Certification RHCE EX300: 8 Other File-Sharing Services
Linux Red Hat Certification RHCE EX300: 9 Administrative Services
Linux Red Hat Certification RHCSA EX200: 1 Preparing for Red Hat Certification

Linux Red Hat Certification RHCSA EX200: 2 Virtual Machines and Automated Install
Linux Red Hat Certification RHCSA EX200: 3 Fundamental Command Line Skills
Linux Red Hat Certification RHCSA EX200: 4 RHCSA-Level Security Options
Linux Red Hat Certification RHCSA EX200: 5 The Boot Process

Linux Red Hat Certification RHCSA EX200: 6 Linux Filesystem Administration
Linux Red Hat Certification RHCSA EX200: 7 Package Management
Linux Red Hat Certification RHCSA EX200: 8 User Administration
Linux Red Hat Certification RHCSA EX200: 9 RHCSA-Level System Admin Tasks
Microsoft Exchange Server 2010 MCTS 70-662:11 Disaster Recovery Operations
Microsoft Exchange Server 2010 MCTS 70-662:12 Monitoring and Reporting
Microsoft Exchange Server 2010 MCTS 70-662:13 Practice Exam

Microsoft Lync Server 2010 Configuring MCTS 70-664: 1 Overview

Microsoft Lync Server 2010 Configuring MCTS 70-664: 2 Front End
Microsoft Lync Server 2010 Configuring MCTS 70-664: 3 Edge Server
Microsoft Lync Server 2010 Configuring MCTS 70-664: 4 Monitoring, Archiving, and Director
Microsoft Lync Server 2010 Configuring MCTS 70-664: 5 External Dependencies

Microsoft Lync Server 2010 Configuring MCTS 70-664: 6 Monitoring and Backup
Microsoft Lync Server 2010 Configuring MCTS 70-664: 7 Administration and Migration

Microsoft Lync Server 2010 Configuring MCTS 70-664: 8 Working with Voice
Microsoft Lync Server 2010 Configuring MCTS 70-664: 9 Integrating with Other Applications

Microsoft Lync Server 2010 Configuring MCTS 70-664:10 Working with Clients
Microsoft Lync Server 2010 Configuring MCTS 70-664:11 Planning for Internal Deployment
Microsoft Lync Server 2010 Configuring MCTS 70-664:12 Planning for External Deployment
Microsoft SharePoint 2010 Configuring MCTS 70-667: 1 What's New in SharePoint 2010

Microsoft SharePoint 2010 Configuring MCTS 70-667: 2 Installing and Upgrading


Microsoft SharePoint 2010 Configuring MCTS 70-667: 3 Configuring Farm Environments

Microsoft SharePoint 2010 Configuring MCTS 70-667: 4 Configuring Service Applications


Microsoft SharePoint 2010 Configuring MCTS 70-667: 5 Configuring Indexing and Search

Microsoft SharePoint 2010 Configuring MCTS 70-667: 6 Managing Operational Settings

Microsoft SharePoint 2010 Configuring MCTS 70-667: 7 Managing User Accounts and Roles
Microsoft SharePoint 2010 Configuring MCTS 70-667: 8 Managing Providers and Permissions

Microsoft SharePoint 2010 Configuring MCTS 70-667: 9 Web Applications and Host Sites


Microsoft SharePoint 2010 Configuring MCTS 70-667:10 Managing Site Collections

Microsoft SharePoint 2010 Configuring MCTS 70-667:11 Managing Applications and Solutions

Microsoft SharePoint 2010 Configuring MCTS 70-667:12 Backing Up and Restoring

Microsoft SharePoint 2010 Configuring MCTS 70-667:13 Monitoring the SharePoint Environment
Microsoft SharePoint 2010 Configuring MCTS 70-667:14 Optimizing SharePoint


Windows Server 2008 R2 Virtualization MCTS 70-659: 1 Host and Parent Settings


Windows Server 2008 R2 Virtualization MCTS 70-659: 2 Configure Child Settings


Windows Server 2008 R2 Virtualization MCTS 70-659: 3 Virtual Environments


Windows Server 2008 R2 Virtualization MCTS 70-659: 4 Availability and Recoverability

Windows Server 2008 R2 Virtualization MCTS 70-659: 5 Performing Migration

Windows Server 2008 R2 Virtualization MCTS 70-659: 6 Remote Desktop Role Services
Course Code



        bcms01

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l_cs01
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csec47
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lpi101
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un1

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w21701
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Course Description
This course explains Cisco's design philosophy for creating scalable campus networks, including Cisco's old three-
layer hierarchical model and Cisco's new Enterprise Model design. The different types of Layer 2 and Layer 3
solutions, including the different Ethernet media types, are compared and contrasted. This course also explains
how to put a basic configuration on a Catalyst switch, and defines and explains VLANs, trunking, and the Virtual
Trunk Protocol (VTP). All three of these areas play an integral part in the setup of VLANs in a network.
This course explains the function of transparent bridges. It also details the Spanning Tree Protocol (STP), including
its components, operation, configuration, and troubleshooting.
This course discusses some of the enhancements to STP to help it scale better in large Layer 2 networks. Those
features covered in depth include PortFast, UplinkFast, BackboneFast, Rapid STP, STP Guard features, and
This course explains VLANs contain broadcasts, which enable switched networks to be scaled to much larger
sizes. To pass traffic between VLANs (different subnets), a Layer 3 device, such as a traditional router or multilayer
switch, is needed. This course provides both a traditional approach to this issue, using external routers, as well as
multilayer switching (MLS) with internal routers.
This course focuses on, and provides solutions for, three types of availability and redundancy: hardware, Layer 2,
This course differentiates between network traffic types. It also details the traffic and bandwidth characteristics
required when designing a scalable network.
This course discusses IP telephony and some of its issues and solutions. It then delves into QoS, discussing QoS
components, architecture, and implementation. The course also presents the management of congestion with
queuing, conditioning traffic, and Campus QoS.
This course covers QoS Configuration and Verification. Queuing methods such as WFQ, PQ, IP RTP-PQ, LLQ,
and WRRQ are presented. The course concludes with a discussion on how WRED can be used to implement
This course focuses on two areas: capturing traffic to optimize a network and switch security features. The first half
of this course is dedicated to the SPAN feature of Catalyst switches. The second half covers some of the security
features included with the IOS switching software. These features included basic security and restricting traffic
between ports on the switch by using VLAN access control lists (ACLs), port security, and private VLANs.
This course describes the problems and solutions that carriers use to transport Ethernet across their MAN
This course provides two practice exams for the Cisco BCMSN 642-811 certification exam.
This course focuses on VLANs and their advantages in the enterprise network. It also addresses VLAN trunking,
including manual and dynamic methods and protocols as well as how to troubleshoot VLAN connectivity problems.
This course presents questions that will help you prepare for the Building Converged Cisco Multilayer Switched
Networks BCMSN 642-812 exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course examines Spanning Tree Protocol in detail in order to provide a solid understanding of the protocol, its
operation, features and troubleshooting techniques. It also covers EtherChannel port aggregation protocols and
This course covers how to configure Inter-VLAN routing, enable CEF operation and troubleshoot Inter-VLAN
routing configurations.
This course covers the functions, operations, and configuration of gateway redundancy protocols (i.e., HSRP,
VRRP, and GLBP). It also covers verifying high availability configurations.
This course covers wireless operation, WLAN specifications, network unification, wireless configuration, and
This course covers Layer 2 network attacks and configuring port security, 802.1x, VACLs, private VLANs, DHCP
snooping, and DAI.
This course covers voice in the campus network, voice VLANs, trust boundaries, and IP phone support.
This course presents questions that will help you prepare for the Building Converged Cisco Multilayer Switched
Networks BCMSN 642-812 exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Building Converged Cisco Multilayer Switched
Networks BCMSN 642-812 exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course presents the methodologies involved with configuring remote access. The ability to work efficiently and
effectively from a remote location?whether it's a branch office, small office/home office (SOHO), or a mobile
location?is critical to virtually every industry and company. Knowing what technologies are available, how they can
interact, and how to manage those technologies is a key component of any professional's skill set. The second part
of the course describes IOS options and hardware products to help secure a network and make securing the
network easier, such as virtual private network (VPN) capabilities and integration with intrusion detection system
This course covers the login process using PPP. Today's corporate environments contain more telecommuters
than ever before. As a result, dial-in access is an important part of network connectivity. The course also describes
how NAT provides the ability to convert one address to another. One of the biggest challenges in networking is
addressing, and the challenge only becomes bigger as networks scale and grow connected. NAT offers great
This course describes how to correctly choose and deploy the proper cabling and master the configuration of the
router, its resources, and modems attached to the router. Asynchronous connections via modem are an integral
part of any wide-area network (WAN) implementation. Although it has been relegated to backup status in most
cases, the asynchronous connection still has many advantages, including its ready availability and low cost.
This course covers the two forms of Integrated Services Digital Network (ISDN): Basic Rate Interface (BRI) and
Primary Rate Interface (PRI). ISDN usage, equipment and call progress, are discussed prior to a detailed
description of BRI and PRI configuration.
This course covers the concepts, components, and use of Frame Relay. Frame Relay is a standard supported by
both the American National Standards Institute (ANSI) and the International Telecommunication Union that defines
the encapsulation from the customer premises equipment (CPE) to the data circuit-terminating equipment (DCE) at
the regional provider's switch. Frame Relay configuration, traffic shaping, fragmentation, and troubleshooting are
This course covers the DDR process by which a link is created on demand. As traffic needs to cross the WAN, a
circuit is completed from the source router to the destination, allowing the traffic to cross. DDR circuits are useful
when you pay for access based on the amount of time the circuit remains up. The second part of this course
examines broadband technologies. A cursory look at direct broadcast satellite (DBS) and fixed wireless providers is
followed by more on cable modems. Four wireless segments: local multipoint distribution service (LMDS);
multichannel multipoint distribution service (MMDS); industrial, scientific, and medical (ISM); and unlicensed
This course covers the use of dial backup to back up a permanent connection. Having a second connection that
can move data in the event the primary connection fails is a wise move for today's corporate environment. This
course also covers the use of each of the three types of queuing (WFQ, PQ, and CQ), how to configure the router
for each type, and the potential pitfalls of each. The Link, Payload, Header, and Modem data compression types
This course covers VPN and IPSec terminology, design, configuration, testing, and verification. The key to the
popularity of VPNs is that companies can replace traditionally high-priced dedicated WAN connections for a
This course provides two practice exams for the Cisco BCRAN 642-821 certification exam.
This course examines the major functions of a router as well as various routing protocols that can operate on Cisco
routers. In addition, the learner will study how to analyze the various fields in a routing table.
This course explains IP addressing and extending IP addresses. The Internet Protocol (IP) is the primary protocol
used to encapsulate data in the Internet suite. This course focuses on some of the solutions and mechanisms the
Cisco professional should know to help decrease the routing table size as well as create a more hierarchical
This course examines the Open Shortest Path First (OSPF) routing protocol. It explains OSPF in comparison to the
Routing Information Protocol (RIP), and covers discovery, selection, route maintenance, and point-to-point
operation. The two formal modes of running OSPF over an NBMA topology are discussed, and OSPF configuration
This course covers advanced concepts of the Open Shortest Path First (OSPF) protocol, and how to link multiple
areas and OSPF addressing in multiple areas. This course also explains the different types of areas, routers, and
link-state advertisements. Configuring and verifying a Cisco router for OSPF multi-area operations is covered in
This course discusses the Intermediate System-to-Intermediate System (IS-IS) routing protocol, which is used for
both ISO Connectionless Network Protocol (CLNP) and IP applications. It covers how to develop an effective
addressing plan, establishing various adjacencies, and configuring Cisco routers and the IS-IS circuit type.
This course discusses the Enhanced Interior Gateway Routing Protocol (EIGRP), which improves Cisco's
proprietary IGRP by using elements of distance-vector and link-state characteristics. Learners will examine IP
routing with EIGRP, and discuss how EIGRP functions like a distance-vector protocol to find the optimal path on a
This course covers the Border Gateway Protocol (BGP) and how it addresses path determination in modern
internetworks. The learner will examine the default standard BGP and how it achieves interdomain routing in
This course explores advanced concepts of the Border Gateway Protocol (BGP). The learner will examine BGP
scalability through route reflectors and managing policy using prefix lists, and will learn how to connect to multiple
ISPs via BGP and how to configure and verify multihomed BGP scenarios. The course also discusses methods for
redistributing routes between BGP and IGPs.
This course discusses Cisco policy-based routing. The learner will examine various routing commands, and learn
about the redistribution of routing update traffic. This course also covers resolving path selection issues,
implementing route filters, and verifying route redistribution.
This course provides practice exam questions for the Cisco CCNP BSCI 642-801 exam.
This course covers building scalable networks, Enhanced Interior Gateway Routing Protocol or EIGRP, as well
configuring and troubleshooting EIGRP.
This course covers Open Shortest Path First (OSPF) basics, configuration (Stub, NSSA, authentication, etc.), and
troubleshooting.
This course covers Integrated Intermediate-System to Intermediate-System (or IS-IS) basics, configuration, and
This course covers redistribution, route maps, and DHCP.
This course covers Border Gateway Protocol (or BGP) basics, configuration, and troubleshooting.
This course covers IP multicasting basics, configuration, and troubleshooting.
This course presents questions that will help you prepare for the Building Scalable Cisco Internetworks BSCI 642-
901 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Building Scalable Cisco Internetworks BSCI 642-
901 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Building Scalable Cisco Internetworks BSCI 642-
901 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Building Scalable Cisco Internetworks BSCI 642-
901 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course covers IPv6 basics, interoperation with IPv4, as well as configuring and troubleshooting OSPF routing
This course gives a foundation of the concepts of network design using Cisco's SONA methodology and the
PPDIOO network lifecycle. The course focuses on the top-down approach to network design and emphasizes the
importance of meeting both network and organizational requirements.
This course focuses on designing networks for scalability by examining different ways to break down a large-scale
network project into manageable parts. It also covers modular network services and designing for high availability.
This course covers the strategies and technologies involved in designing a basic Enterprise Campus Network. It
includes considerations and best practice recommendations for building the Enterprise Campus Network and the
This course provides an overview of wide area network design considerations, best practices and technologies for
enterprise edge and branch office applications.
This course focuses on IP addressing schemes to incorporate a well designed logical network hierarchy, as well as
routing protocol options to direct network traffic in the most efficient ways while supporting current and future
This course focuses on identifying security threats. It also covers creating and implementing network security
systems and policies using Cisco products, services and recommended design methodologies.
This course provides a detailed overview of telephony services, beginning with traditional PSTN services and PBX.
It also discusses IP telephony technologies and standards, with a focus on the implementation of Cisco IPT
networks, including equipment and best practice design considerations.
This course provides an overview of wireless LAN standards and technologies, and provides a solid basis to design
efficient, secure and redundant wireless networks based on the Cisco Unified Network Architecture.
This course presents questions that will help you prepare for the CCDA 640-863 Designing for Cisco Internetwork
Solutions exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CCDA 640-863 Designing for Cisco Internetwork
Solutions exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CCDA 640-863 Designing for Cisco Internetwork
Solutions exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CCDA 640-863 Designing for Cisco Internetwork
Solutions exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course explains the Open Systems Interconnection (OSI) reference model. This model is an industry standard
for increased interoperability and breaks network communication into seven distinct layers. This course also
explains the purpose and function of each layer and sub-layer in detail.
This course explains the hardware used in Cisco networking. It examines early bus networks and how they have
been enhanced and expanded to become the robust networks used today. This course also discusses the
hardware components of a network, and token passing topologies.
This course provides an overview of wide area networking, including the Point-to-Point Protocol (PPP), Frame
Relay network operation, and Integrated Services Digital Network (ISDN) components.
This course provides a detailed explanation of the Transmission Control Protocol/Internet Protocol (TCP/IP), which
is the foundation of the Internet and the most widely used protocol suite in the world. This course provides a
background and history of TCP/IP, and explains in detail the four layers of the DoD model and the TCP/IP protocol
This course provides a detailed explanation of switching technology in relation to Cisco networks. It discusses how
switching functions in a Cisco network, and includes discussion on several features and protocols that have been
This course provides a detailed explanation of routing technology in relation to Cisco networks. It examines routing
activities, algorithms, and protocols, and discusses the similarities and differences between the distance vector and
link state protocols, which are widely used routing protocols.
This course discusses the operational design of Cisco routers. It discusses the memory area, types of memory
used, and the function of programs stored in the memory region. Router modes and the access each provides are
also examined. Additionally, this course explains in detail how to configure a Cisco switch in a switched network. It
examines switch startup, configuring the switch, TCP/IP options, and VLANs, and frame tagging and trunk
This course explains in detail how to configure a Cisco NFLD router with IP addressing. It covers managing
configuration files, loading, and copying Cisco software. This course also examines the password types and
security levels used on Cisco routers, and describes in detail the steps required to set up a router via the initial
This course shows users how to configure and monitor PPP, ISDN, and Frame Relay on a Cisco router. It
discusses the Cisco router software upgrade process. This course also explains how to add the RIP and ICRP
protocols to a router configuration and how to configure standard and extended access lists for IP.
This course provides practice exam questions for the Cisco CCNA 640-801 exam, and its component exams,
CCNA 640-821 and CCNA 640-811.
This course provides a foundation of networking fundamentals in preparation for the CCNA 640-802 exam.
This course provides an introduction to network models in preparation for the CCNA 640-802 exam.
This course provides information on IP addressing in preparation for the CCNA 640-802 exam.
This course provides information on working with Cisco equipment for the CCNA 640-802 exam.
This course provides information on managing routers for the INCD1 640-822 exam.
This course provides information on basic catalyst switch operations and configuration for the CCNA 640-802
This course provides an introduction to wide area networks for the CCNA 640-802 exam.
This course provides an introduction to wireless LANs for the CCNA 640-802 exam.
This course provides an introduction to basic network security for the CCNA 640-802 exam.
This course provides an introduction to basic routing concepts for the CCNA 640-802 exam.
This course covers small office Internet connection concepts found on the CCNA 640-802 exam.
This course covers advanced catalyst switch operations and configuration concepts found on the ICND2 640-816
This course covers IP access list concepts found on the CCNA 640-802 exam.
This course covers advanced routing concepts found on the CCNA 640-802 exam.
This course covers advanced WAN concepts found on the CCNA 640-802 exam.
This course covers advanced IP concepts found on the CCNA 640-802 exam.
This course presents questions that will help you prepare for the Cisco CCNA 640-802 exam. The feedback for
each question provides in-depth background on the topic, including why each incorrect option was wrong and what
to look for in correct answers.
This course presents questions that will help you prepare for the Cisco CCNA 640-802 exam. The feedback for
each question provides in-depth background on the topic, including why each incorrect option was wrong and what
to look for in correct answers.
This course presents questions that will help you prepare for the Cisco CCNA 640-802 exam. The feedback for
each question provides in-depth background on the topic, including why each incorrect option was wrong and what
to look for in correct answers.
This course provides an introduction to the basics of internetworking. The different network models used to
maintain, organize, and troubleshoot Cisco systems are also presented in detail. IEEE media standards covered
include the Ethernet, Fast Ethernet, Gigabit Ethernet, ATM, Token Ring, and wireless standards.
This course provides an overview of the TCP/IP suite and its applications, and follows with troubleshooting issues
regarding those protocols. IP Addresses are used to route data across the Internet and the world. The LAN
protocols covered in the course include TCP/IP and Novell IPX.
This course provides an introduction to Windows troubleshooting techniques. Command syntax and how its used
in troubleshooting Windows issues is presented for the most commonly used commands such as ipconfig, ping,
tracert, nslookup, netsta,ftp, and telnet. In addition, troubleshooting common problems from Windows clients is
This course explains how to utilize tools and commands that can help identify problems with a Cisco router or
switch, network cabling, or other network problems affecting the Physical layer of the network. These basics
include using the show commands, physical tools (such as cable testers), management system software, and
protocol analyzers (sniffers). The Set/Clear command set IOS, such as that used on the Cisco 5000 series switch,
and the Cisco Command Line Interface (CLI) IOS, used in the Cisco 4500 series switch, are discussed.
This course focuses on Virtual LANs (VLANs), which were created by the different switch manufacturers to provide
individual broadcast domains. By assigning each port to an individual VLAN, each VLAN becomes its own
broadcast domain. Additional topics presented include VLAN trunks, pruning, route processing, and
troubleshooting switched connections and routing configuration
This course details how to troubleshoot serial links and the protocols used on serial links. Techniques for
troubleshooting serial links, including CSU/DSU Loopback Testing and common serial link troubleshooting
commands, are presented. In addition, the course discusses Frame Relay troubleshooting and techniques for
This course discusses the different dynamic routing protocols used in Cisco networks and explains how they work.
The commands related to troubleshooting routing protocols that the learner needs to know to pass the exam are
described. The last part of the course provides an overview of NetWare's routing protocols and the connection
sequences and the diagnostic tools that relate to troubleshooting in an IPX (internetwork packet exchange)
This course provides an overview of ISDN, dial-on-demand routing, dialer and access lists, and q.921 and q.931
signaling. Troubleshooting commands for ISDN and CHAP are presented in detail.
This course provides practice exam questions for the Cisco CIT 642-831 exam.
This course provides a foundation of networking fundamentals in preparation for the ICND1 640-822 exam.
This course provides an introduction to network models in preparation for the ICND1 640-822 exam.
This course provides information on IP addressing in preparation for the ICND1 640-822 exam.
This course provides information on working with Cisco equipment for the ICND1 640-822 exam.
This course provides information on managing routers for the INCD1 640-822 exam.
This course provides information on basic catalyst switch operations and configuration for the ICND1 640-822
This course provides an introduction to wide area networks for the ICND1 640-822 exam.
This course provides an introduction to wireless LANs for the ICND1 640-822 exam.
This course provides an introduction to basic network security for the ICND1 640-822 exam.
This course provides an introduction to basic routing concepts for the ICND1 640-822 exam.
This course covers small office Internet connection concepts found on the ICND1 640-822 exam.
This course covers advanced catalyst switch operations and configuration concepts found on the ICND2 640-816
This course covers IP access list concepts found on the ICND2 640-816 exam.
This course covers advanced routing concepts found on the ICND2 640-816 exam.
This course covers advanced WAN concepts found on the ICND2 640-816 exam.
This course covers advanced IP concepts found on the ICND2 640-816 exam.
This course discusses creating, testing, and implementing basic teleworker services. Basic components of Cisco
teleworker services, designs, and devices will provide a foundation for fundamental learning in teleworker
networking. It also provides key information and scenarios that assist in learning the objectives for passing the
Cisco CCNP exam, as well as for working in organizations that utilize Cisco devices, configurations, and teleworker
This course presents questions that will help you prepare for the Implementing Secure Converged Wide Area
Networks ISCW 642-825 exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course provides information on designing and configuring multi-protocol services on an integrated platform by
using label switching. It also introduces the use of frame-mode operations, strategies for optimizing infrastructure
services, and other topics.
This course discusses IPSec, VPN, and GRE concepts; Cisco IPSec VPN Software client configurations; designing
and implementing site-to-site VPNs using IPSec; and IPSec VPN topics such as pre-shared keys and tunneling. It
also provides instruction on the basic procedures for installing and maintaining Site-to-Site IPSec VPNs, as well as
managing network traffic and security via encapsulation and encryption. A number of key Cisco command
statements, network configurations and security provisions are introduced for use in successfully completing the
This course explains how to mitigate network attacks as approaches to deploying effective Cisco network security
services. This course gives information about trust and identity concepts such as Authentication, Authorization, and
Accounting using TACACS+ and RADIUS; and, it provides the fundamentals of using Cisco router functionality to
implement policies that deliver the type of security that the evolving organization requires. Incorporating network
security strategy guidelines into an enterprise business plan is also discussed.
This course provides instruction for identifying router services and interfaces that are vulnerable to network attack,
such as desktop PCs, network servers, routers, and switches. The course also examines ways to protect Cisco
devices from these and other potential vulnerabilities.
This course includes in-depth coverage on configuring a Cisco router to secure access to it. It explains how to use
IOS routers as a firewall solution for protecting a data network from outsiders — especially hackers — and, it
addresses technologies, security features and IOS features that are useful in implementing a secure firewall
solution. This course also covers an overview of security, the challenges encountered in managing firewalls,
managing access to routers, disabling unnecessary features to limit network access points, non-stateful filtering
technologies, basic and advanced features of access lists, stateful and advanced filtering technologies, including
Context-Based Access Control (CBAC), address translation and firewalls, address lock-and-key ACLs,
authentication proxy, Routing Protocol Protection, detecting and preventing attacks, router IDS tools, VPNs, and
This course introduces techniques and features for enabling and enhancing WAN and remote access solutions.
This course also focuses on using one or more available WAN connection technologies for remote access between
enterprise sites. Key topics of this course directly relate to knowledge and skills needed to pass the CCNP exam.
This course presents questions that will help you prepare for the Implementing Secure Converged Wide Area
Networks ISCW 642-825 exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Implementing Secure Converged Wide Area
Networks ISCW 642-825 exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course describes the functions and operations of a VoIP network.
This course describes how implementing Cisco QoS lets you use bandwidth more efficiently.
This course describes Cisco services that provide a tested architecture to connect customer remote offices to
enterprise networks.
This course describes the use of the Cisco AutoQoS feature.
This course describes Cisco solutions for managing wireless networks.
This course presents questions that will help you prepare for the Optimizing Converged Cisco Networks ONT 642-
845 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Optimizing Converged Cisco Networks ONT 642-
845 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Optimizing Converged Cisco Networks ONT 642-
845 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Optimizing Converged Cisco Networks ONT 642-
845 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course covers Domain 1 of the Certified Information Systems Security Professional (CISSP) exam. It explains
what you need to know about the mechanisms you can use to exercise either a directing or restraining influence
over the behavior, use, and content of a system.
This course covers Domain 2 of the Certified Information Systems Security Professional (CISSP) exam. It explains
what you need to know about the structures, transmissions methods, transport formats, and security measures
used to provide integrity, availability, authentication, and confidentiality for transmissions over private and public
This course covers Domain 3 of the Certified Information Systems Security Professional (CISSP) exam. It explains
what you need to know about identifying an organization's information assets, as well as the development,
documentation, and implementation of appropriate policies, standards, procedures, and guidelines. It also covers
how data classification, risk assessment, and risk analysis are used to identify the threats, classify assets, and to
rate their vulnerabilities so that effective security controls can be implemented.
This course covers Domain 4 of the Certified Information Systems Security Professional (CISSP) exam. It explains
what you need to know about the security controls that are included within systems and applications software and
the steps used in their development in both distributed and centralized environments.
This course covers Domains 5 and 6 of the Certified Information Systems Security Professional (CISSP) exam. It
explains what you need to know about the principles, means, and methods of disguising information to ensure its
integrity, confidentiality, and authenticity. It also covers concepts, principles, structures, and standards used to
design, implement, monitor, and secure operating systems, equipment, networks, and applications.
This course covers Domain 7 of the Certified Information Systems Security Professional (CISSP) exam. It explains
what you need to know about identifying the hardware and media controls, as well as the operators with access
privileges to any of these resources. It also covers auditing and monitoring techniques that permit the identification
This course covers Domain 8 of the Certified Information Systems Security Professional (CISSP) exam. It explains
what you need to know about preservation in the face of major disruptions to normal business operations. It covers
both the preparation and testing of specific actions to protect critical business processes from the effect of major
This course covers Domains 9 and 10 of the Certified Information Systems Security Professional (CISSP) exam. It
explains what you need to know about computer crime laws and regulations, as well as the investigative measures
and techniques which can be used to determine if a crime has been committed. It also covers the threats,
vulnerabilities, and countermeasures that can be utilized to physically protect an enterprise's resources and
This course provides five practice exams for the Certified Information Systems Security Professional (CISSP)
This course is an executive briefing on client/server technology. It provides a conceptual framework to help make
decisions about client/server computing.
This course addresses basic troubleshooting practices associated with hardware-related problems and basic
preventive maintenance techniques for computer systems.
This course addresses advanced troubleshooting practices associated with hardware-related problems.
This course addresses the fundamental principles of using laptops and portable devices. It also addresses
installing, configuring, optimizing, and upgrading laptops and portable devices.
This course addresses identifying/using tools, basic diagnostic procedures, and troubleshooting techniques for
laptops and portable devices. It also addresses performing preventative maintenance on laptops and portable
This course addresses basic concepts regarding installation, configuration, optimization and upgrading of printers
This course addresses printer and scanner troubleshooting and preventive maintenance of printers and scanners.
This course covers the principles of security and the names, purposes, and characteristics of physical security
devices and processes. It also addresses installing, configuring, optimizing, and upgrading security. Finally, it
covers tools, diagnostic procedures, and troubleshooting techniques for security issues.
This course covers potential hazards and proper safety procedures, including power supply, display devices, and
This course covers installing, configuring, optimizing, and upgrading personal computer components.
This course presents questions that will help you prepare for the CompTIA A+ Depot Technician 220-604 exam.
The feedback for each question provides in-depth background on the topic, including why each incorrect option
was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ Depot Technician 220-604 exam.
The feedback for each question provides in-depth background on the topic, including why each incorrect option
was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ Depot Technician 220-604 exam.
The feedback for each question provides in-depth background on the topic, including why each incorrect option
was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ Depot Technician 220-604 exam.
The feedback for each question provides in-depth background on the topic, including why each incorrect option
was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ Depot Technician 220-604 exam.
The feedback for each question provides in-depth background on the topic, including why each incorrect option
was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ Depot Technician 220-604 exam.
The feedback for each question provides in-depth background on the topic, including why each incorrect option
was wrong and what to look for in correct answers.
This course provides information on computer components such as ports and cables, cooling systems, input and
storage devices, and motherboard form factors. It also covers troubleshooting and preventive maintenance for
This course provides information on installing and upgrading operating systems. It also covers hardware
compatibility, backing up data, and configuring Windows XP driver-signing options.
This course provides techniques and procedures for diagnosing problems with computers.
This course demonstrates concepts and procedures related to the effective use and maintenance of laptops and
portable devices.
This course demonstrates concepts and procedures related to the installing, configuring, and troubleshooting
printers and scanners.
This course identifies basic networking concepts. It discusses networking models, network technologies, and
different network architectures. Troubleshooting network problems is also covered.
This course explains various procedures and techniques to configure and troubleshoot security settings to
maximize the protection of confidential company information.
This course describes the potential safety hazards involved in computer repair. It also explains how to provide good
customer service.
This course presents questions that will help you prepare for the CompTIA A+ Essentials 220-601 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ Essentials 220-601 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ Essentials 220-601 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ Essentials 220-601 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ Essentials 220-601 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ Essentials 220-601 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents standard procedures for installing and removing typical Field-Replaceable Units, or FRUs.
This course addresses basic troubleshooting practices associated with hardware-related problems and basic
preventive maintenance techniques for computer systems.
This course addresses advanced troubleshooting practices associated with hardware-related problems.
This course addresses the fundamental principles of using laptops and portable devices. It also addresses
installing, configuring, optimizing, and upgrading laptops and portable devices.
This course addresses identifying/using tools, basic diagnostic procedures, and troubleshooting techniques for
laptops and portable devices. It also addresses performing preventative maintenance on laptops and portable
This course covers the names and purposes of major operating system components and files. It also covers the
concepts and procedures for creating, viewing, and managing disks, directories, and files.
This course covers the names and purposes of major operating system components and files. It also covers the
concepts and procedures for creating, viewing, and managing disks, directories, and files.
This course covers the names and purposes of major operating system components and files. It also covers the
concepts and procedures for creating, viewing, and managing disks, directories, and files.
This course addresses basic diagnostic tools and procedures used to troubleshoot and maintain operating system
This course addresses basic concepts regarding installation, configuration, optimization and upgrading of printers
This course addresses printer and scanner troubleshooting and preventive maintenance of printers and scanners.
This course covers basic network protocols and terminologies and introduces concepts related to installing,
configuring, optimizing, and upgrading networks. This course pertains to wide area networking situations.
This course covers diagnostic tools and procedures for troubleshooting network problems. It also covers
preventative maintenance for networks.
This course covers the principles of security and the names, purposes, and characteristics of physical security
devices and processes. It also addresses installing, configuring, optimizing, and upgrading security. Finally, it
covers tools, diagnostic procedures, and troubleshooting techniques for security issues.
This course covers potential hazards and proper safety procedures, including power supply, display devices, and
This course addresses good communication skills, including listening, tact, and discretion, when communicating
with customers and colleagues. It also covers job-related professional behavior, including notation of privacy,
confidentiality, and respect for the customer and customer's property.
This course presents questions that will help you prepare for the CompTIA A+ IT Technician 220-602 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ IT Technician 220-602 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ IT Technician 220-602 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ IT Technician 220-602 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ IT Technician 220-602 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents standard procedures for installing and removing typical Field-Replaceable Units, or FRUs.
This course addresses basic troubleshooting practices associated with hardware-related problems and basic
preventive maintenance techniques for computer systems.
This course addresses advanced troubleshooting practices associated with hardware-related problems.
This course covers the names and purposes of major operating system components and files. It also covers the
concepts and procedures for creating, viewing, and managing disks, directories, and files.
This course covers the names and purposes of major operating system components and files. It also covers the
concepts and procedures for creating, viewing, and managing disks, directories, and files.
This course covers the names and purposes of major operating system components and files. It also covers the
concepts and procedures for creating, viewing, and managing disks, directories, and files.
This course addresses basic diagnostic tools and procedures used to troubleshoot and maintain operating system
This course addresses basic concepts regarding installation, configuration, optimization and upgrading of printers
This course addresses printer and scanner troubleshooting and preventive maintenance of printers and scanners.
This course addresses standard practices used for the installation and configuration of local area networks.
This course covers basic network protocols and terminologies and introduces concepts related to installing,
configuring, optimizing, and upgrading networks. This course pertains to wide area networking situations.
This course covers diagnostic tools and procedures for troubleshooting network problems. It also covers
preventative maintenance for networks.
This course covers the principles of security and the names, purposes, and characteristics of physical security
devices and processes. It also addresses installing, configuring, optimizing, and upgrading security. Finally, it
covers tools, diagnostic procedures, and troubleshooting techniques for security issues.
This course addresses good communication skills, including listening, tact, and discretion, when communicating
with customers and colleagues. It also covers job-related professional behavior, including notation of privacy,
confidentiality, and respect for the customer and customer's property.
This course presents questions that will help you prepare for the CompTIA A+ Remote Support Technician 220-
603 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ Remote Support Technician 220-
603 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ Remote Support Technician 220-
603 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ Remote Support Technician 220-
603 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ Remote Support Technician 220-
603 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the CompTIA A+ Remote Support Technician 220-
603 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course provides an overview of the fundamentals of networking and basic capabilities of network operating
systems. After taking this course, learners will understand basic networking concepts and familiarize themselves
with various operating systems.
This course provides an overview of cabling, connectors, and common tools of the trade. It shows learners how
cables and connectors are used to physically connect network devices.
This course shows learners the purpose, features and functions of various network components. This gives
learners an understanding of the functionality of common network devices.
This course shows learners the fundamental differences between wireless and cabled networking, and the benefits
of wireless technology. Learners will get an overview of the various characteristics and factors involved with
This course provides an overview of the OSI model and other networking models, used to design networks.
Learners will gain an understanding of the foundations of networking.
This course provides an overview of the TCP/IP protocols and how they are used in relation to the seven layers of
the OSI model. After taking this course, learners will understand the protocols used in the network
This course provides further overview of TCP/IP in terms of routing, addressing schemes, interoperability, and
naming conventions. Learners will understand the logical communication structure needed to send and receive
This course provides an introduction to WAN (Wide Area Network) Standards and Security Protocols, which are
used often in large production environment. Learners will become familiar with the speeds, capacities and types of
media used for each WAN technology.
This course explains what learners need to know about network infrastructure and takes a look at advanced
network components. It shows learners different technologies that can be used to protect and enhance the security
This course shows learners how to use fault tolerance and disaster recovery to minimize the impact of single points
of failure and potential threats. This benefits the learner by showing him how to deal with system failure or
This course shows learners how to use network utility and visual indicators to diagnose network problems. This
benefits the learner by teaching him how to effectively troubleshoot a network.
This course explains how the various aspects of computer security relate to your job as a security professional.
This course provides an overview of how to identify and deal with general security risks associated with networking.
This course explains how to protect a network infrastructure (the workstations, servers, cables, connections, and
protocols) that make up your computer system.
This course provides techniques you can use to monitor activity on your system. It also covers how to detect
intrusions and what steps your should take if your system has been attacked.
This course explains how to implement a variety of protocols to secure a network. It also covers strategies for
keeping your network and system security software up-to-date.
This course explains how to develop policies, standards, and guidelines that will help you to keep your network
This course provides an overview of how to conceal information using cryptography.
This course explains the processes, policies, and methods that an organization can follow to minimize the impact of
a system, network, or component failure.
This course explains how to establish and maintain effective security management.
This course presents questions that will help you prepare for the CompTIA Security+ SY0-201 exam.
This course presents questions that will help you prepare for the CompTIA Security+ SY0-201 exam.
This course presents questions that will help you prepare for the CompTIA Security+ SY0-201 exam.
This course presents questions that will help you prepare for the CompTIA Security+ SY0-201 exam.
This course presents questions that will help you prepare for the CompTIA Security+ SY0-201 exam.
This course presents questions that will help you prepare for the CompTIA Security+ SY0-201 exam.
This course presents questions that will help you prepare for the CompTIA Security+ SY0-201 exam.
This course presents questions that will help you prepare for the CompTIA Security+ SY0-201 exam.
This course provides an overview of Security+ certification and various exam preparation tips. Also included is a
synopsis of the OSI reference model and some fundamental network and security concepts.
This course provides an overview of access control, including identification, authentication, authorization, and
accountability. Unauthorized access is also covered, from hacker attacks to malicious code.
This course provides an overview of remote access vulnerabilities, security methods, and technologies. Wireless
LANs and their protocols, standards, and weaknesses are also covered.
This course provides an overview of the different standards and applications available for secure e-mail and
Internet use. You'll learn about several vulnerabilities and nuisances, including virus hoaxes and spam. Some of
the common file transfer protocols are also covered.
This course provides an overview of infrastructure security in terms of devices and media as well as security
topologies. Network Address Translation and security zones are also covered.
This course provides an overview of the basic principles for the proper hardening of a system. It also covers
various hardening principles that apply to computer systems, network devices, applications, and database and
This course provides an overview of cryptography basics, symmetric and asymmetric key cryptography, and digital
certificates. Public Key Infrastructure (PKI), trust models, and key management are also covered.
This course provides an overview of physical security, including common threats, planning a secure facility, and
four types of physical security controls. Ways to increase system reliability are also covered, from backup and
recovery to high availability architectures. In addition, you'll learn about Business Continuity Planning and Disaster
This course provides an overview of general security policies and practices that should be considered and
implemented for a successful information security program within an organization. It also covers topics related to a
This course provides exam preparation tips and guidelines for the CompTIA Security+ Certification Exam SY0-101.
Also included is a practice exam, consisting of 50 questions that are similar to those on the actual CompTIA exam.
This course provides you with the basics of server technology. You will examine the different types of servers and
network architectures.
This course provides you with a basic understanding of clustering, scalability, high availability, fault tolerance, and
This course provides information about multiprocessors, multiprocessing systems and memory types that you will
encounter on the CompTIA Server+ 2005 (SK0-002) Exam.
This course provides you with a basic understanding of server bus architecture and various hardware technologies
used to manage and maintain a server's up time.
This course provides information about the SCSI standard, including the development of the standard, the types of
SCSI connections, and the cables to use. You will also learn about SCSI addressing, terminations, and how the
SCSI standard is used over the Internet.
This course provides you with a basic understanding of the various interface standards and RAID systems.
This course provides information about Fibre Channel standards, as well as how they are used and properly
This course provides you with a basic understanding of installation planning, hardware and server installation, and
network protocols and infrastructure.
This course provides information about proper network and storage server management and configuration, as
administered by the network administrator or server manager. It also discusses storage virtualization methods,
preplanning and planning of network operating system updates, external peripheral configurations, and driver
This course provides information about the installation of system service tools, backup software, system monitoring
agents, and event logs. It also discusses server baselines, creating server configuration documentation, and
implementing the server management plan for OS-dependent and OS-independent components.
This course provides you with a detailed understanding of basic system upgrades and the elements that
accompany them. These include scheduling, documenting, and installing.
This course provides information on adapters, peripherals, monitoring agents, and service tools, and what you
need to know about them for the CompTIA Server+ exam.
This course provides you with a basic understanding of server backups and physical security issues.
This course explains how to use diagnostic hardware tools and utilities to evaluate problems with the server.
This course provides you with a basic understanding of various system bottlenecks and resource demands.
This course provides information about disaster recovery as it applies to the Server+ exam.
This course provides information about preparing to take the CompTIA Server+ 2005 (SK0-002) Exam. It also
includes two 80-question practice exams.
This course will teach users how to install Exchange 2000 and integrate it with their present systems.
This course will teach users how to create and manage recipient objects in Exchange 2000.
This course will teach users how to configure the administrative groups and routing groups that organize servers
for fast, reliable message transfer.
This course will teach users how to install Exchange 2000 and integrate it with their present systems.
This course will teach users how to install and configure Exchange 2000 Chat Service.
This course will teach you how to choose protocols for your Exchange 2000 system, create and configure virtual
servers, and troubleshoot Exchange 2000.
This course will teach users how to install Exchange 2000 and integrate it with their present systems.
This course will teach you how to use the advanced security features of Exchange 2000, as well as how to monitor
your system using the tools provided by Windows 2000 and Exchange 2000.
This course will teach users how to backup and restore Exchange 2000 using the updated backup utility that
comes with Exchange 2000.
This course provides an overview of the history of the IIS architecture. It also describes the new features of IIS 6.
This course explains the importance of understanding how you plan to use IIS 6. It also covers the variety of ways
IIS 6 can be installed on your computer.
This course provides an overview of the tools used to administer IIS 6 and other aspects of Windows Server 2003.
This course provides you with the tools you need to enable your Web server to allow secure, remote connections
and to enable you to administer your server from anywhere.
This course explains how to create and configure Web sites on IIS 6 machines, and how to use virtual directories
to host Web site content.
This course explains how to create and configure applications and FTP sites on IIS 6 machines.
This course provides information about IIS security topics, focusing on the security of Web sites that host both
static and dynamic content.
This course provides an overview of administering IIS 6 from the command line.
This course provides information on the various settings you can tune to help IIS 6 and its application pools run
This course provides details about how to identify several types of HTTP status codes, substatus codes, and error
messages; enable and configure Web logging on your IIS 6 machine; and solve common problems that prevent
user access to your Web sites.
IIS 6 holds configuration information in a set of XML files collectively called the metabase. The metabase retains all
of your global IIS settings, and the settings for each individual Web site running on IIS. You can adjust IIS settings
using the IIS Manager or by editing the metabase directly.
This course provides information about using the NNTP and SMTP services provided with IIS 6.
This course provides information about publishing and managing content using IIS 6.
This course presents questions that will help you prepare for the ITIL Version 2 Foundation Certificate in IT Service
Management (EX0-100) exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the ITIL Version 2 Foundation Certificate in IT Service
Management (EX0-100) exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the ITIL Version 2 Foundation Certificate in IT Service
Management (EX0-100) exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course explains how Service Management organizes IT functions and processes.
This course describes the features of the Service Lifecycle.
This course describes generic concepts concerning information technology infrastructure.
This course explains the key principles and models that underlie the information technology infrastructure library.
This course explains selected ITIL processes that you'll need to understand.
This course describes the Service Desk, Application Management, IT Operations Management, and Technical
Management functions.
This course explains the Process Owner and Service Owner roles, and describes the use of the RACI incident
This course describes how Service Automation assists with integrating Service Management processes.
This course explains the importance of qualifying for ITIL certification.
This course presents questions that will help you prepare for the ITIL Version 3 Foundation Certificate EX0-101
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the ITIL Version 3 Foundation Certificate EX0-101
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the ITIL Version 3 Foundation Certificate EX0-101
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the ITIL Version 3 Foundation Certificate EX0-101
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course shows learners how to configure the X Window system on network clients. It explains the X Server and
X Clients and explains how X Window security is managed on a network.
This course provides an overview of Linux fundamentals, including the use of text editors and file management
commands, the basics of networking and security, and an introduction to hardware and hardware compatibility.
This course provides an overview of disk partitions, installation classes, and boot loaders.
This course shows learners how to troubleshoot the Linux installation process, how to perform advanced disk
configuration tasks, and how to perform automated installations.
This course explains the basic configuration and administration of a Red Hat Enterprise Linux system. It explains
how to create a user account, how to populate a user's home directory, and how to configure a window manager. It
also describes the different types of Linux filesystems and explains how they are mounted.
This course shows learners how to configure and manage many aspects of the user environment and the kernel. It
explains how to manage disk quotas, scheduled jobs, services, and special users; it also explains how to use the
linux rescue environment to repair a system that cannot be booted.
This course shows learners how to configure network clients and their connections to network services using Linux
This course provides exercises that will help the learner prepare for the Red Hat Certified Technician exam
This course introduces users to the process of preparing a hard drive for use with the Linux operating system and
explains the Linux boot process.
This course introduces users to the commands necessary to create, view, copy, move, and delete files on a Linux
This course introduces users to shells and shows users how to configure user and environment variables and how
to manage processes on a Linux system.
This course shows users how to mount and unmount file systems, verify file system integrity, perform disk
maintenance tasks, manage disk quotas, create links to files, and locate files.
This course shows users how to create and manage user accounts and how to manage groups.
This course shows users basic Linux commands for editing, filtering, and manipulating text.
This course shows users how to manage user and group permissions for files and directories.
This course shows users how to schedule jobs, manage system logging, and document their own Linux systems.
This course introduces users to the process of planning a backup strategy and shows them how to create and
restore a backup.
This course provides an introduction to Microsoft Exchange Server 2003 and shows learners how to prepare an
environment, install the system, and troubleshoot an installation.
This course shows users how to use Microsoft Exchange Server 2003 to create and manage contacts, user
accounts, distribution groups, security groups.
This course shows learners how to use Microsoft Exchange Server 2003 to create and manage address lists and
This course shows learners how to use Microsoft Exchange Server 2003 to create, manage, and troubleshoot
public folders. It also covers how to configure, manage and troubleshoot virtual front-end and back-end servers.
Finally, it discusses troubleshooting techniques.
This course shows learners how to use Microsoft Exchange Server 2003 to manage, monitor, and troubleshoot
Exchange organization and server computers.
This course explains how to manage security, as well as manage and monitor supporting technologies of Microsoft
Exchange Server 2003.
This course provides two practice exams for the Microsoft 70-284 certification exam.
This course covers how Exchange is integrated with Active Directory, how information is stored on an Exchange
server, and how messages flow within an Exchange organization.
This course covers how to prepare the infrastructure and servers for Exchange installation.
This course covers how to install Microsoft Exchange Server 2007.
This course covers how to configure the Exchange 2007 Mailbox server, Hub Transport server, and Client Access
server. It also covers configuring connectors, changing roles, and removing servers from the Exchange
This course covers installing Exchange, configuring Exchange server roles and configuring the antivirus and anti-
This course covers configuring and managing Exchange recipients.
This course covers configuring the Exchange infrastructure.
This course covers configuring and managing client connectivity and public folders.
This course covers how to manage mail queues and the process of message tracking. It also covers how to move
mailboxes and the process of bulk management.
This course covers how to create and manage highly available Exchange Server solutions.
This course covers recovering server roles, recovering messaging data and configuring backups.
This course covers monitoring system performance, as well as creating server and usage reports.
This course presents questions that will help you prepare for the MCTS 70-236 TS: Exchange Server 2007,
Configuring exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCTS 70-236 TS: Exchange Server 2007,
Configuring exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCTS 70-236 TS: Exchange Server 2007,
Configuring exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course covers setting up a variety of basic features, including General, Security, View, Interface, Schedule,
Calendar, and Calculations options.
This course covers creating, modifying, and selecting templates. It also covers entering project information,
managing calendars, as well as importing and exporting data.
This course covers creating a WBS, creating and modifying tasks, estimating and budgeting tasks, as well
identifying and analyzing critical tasks and paths.
This course covers forecasting, working with resource pools and assignments, predicting duration and work
calculations, and optimizing resource utilization.
This course covers working with baselines, entering task updates, rescheduling incomplete work, tracking project
progress, analyzing variance, as well as creating objects and reports.
This course presents questions that will help you prepare for the MCTS 70-632: Microsoft Office Project 2007,
Configuring exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCTS 70-632: Microsoft Office Project 2007,
Configuring exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course shows users how to plan an Exchange Server organization and installation process.
This course shows users how to plan strategies for managing the Exchange Server infrastructure.
This course shows users how to install Exchange Server and configure it for use.
This course shows users how to establish settings on Exchange Server for site management and connections.
This course shows users how to manage the operations of Exchange Server.
This course shows users how to use numerous tools to monitor Exchange Server and configure it for optimum
This course shows users how to resolve common connection and installation problems.
This course shows users how to resolve connection problems with other sites and other mail systems.
This course shows users how to resolve common site messaging and security problems.
This course introduces networking concepts and the role of NetWare 5. It also covers the procedures for installing
the Novell Client and logging in to the NetWare 5 network.
This course provides instructions on how to perform a basic and custom installation of NetWare 5 on a new
This course examines Novell Directory Services (NDS), including objects and object properties. This course shows
users how to use the CX command to find NDS objects and set user context. It also shows users how to create
User, Alias, and Group objects.
This course provides an introduction to NetWare 5 file system concepts and management procedures.
This course shows users how to control access to NDS objects by granting users rights and managing those rights.
This course provides an introduction to NetWare 5 file system security measures and procedures for setting file
This course shows users how to distribute and manage applications over a NetWare 5 network by using ZENworks
and Novell Application Launcher (NAL).
This course shows users how to manage workstation environments by using various types of policy packages. The
course also explains how to enable remote control workstation access and Help Requester.
This course shows users how to set up Novell Distributed Printing Services (NDPS) on a NetWare 5 network.
This course reviews the procedures for upgrading an existing NetWare server to NetWare 5 or migrating the
information on an existing NetWare server to a new NetWare 5 server.
This course provides instructions on how to manage a NetWare 5 server by using NLMs, configuration files, and
ConsoleOne. The course also examines how to secure the server and enable Java support.
This course reviews the role of volumes and directories in the file system, including principles for structuring the file
system. It also provides instruction on how to create custom volumes and directories.
This course examines how information on the NetWare 5 server can be stored in a Novell Storage System volume.
It also examines the concepts and procedures for backing up and restoring both server and workstation data.
This course shows users how to optimize server performance by using the MONITOR application and managing
This course shows the user advanced techniques for optimizing the server. These techniques increase the amount
of data that can be stored on the server and the speed at which server communications occur.
This course provides an introduction to implementing, managing, and troubleshooting security policies.
This course provides an introduction to network communications security and patch management.
This course provides an introduction to PKI administration and IPSec troubleshooting.
This course provides an introduction to planning and implementing security for remote users and wireless networks
This course provides practice exams to prepare the learner for the MCSA/MCSE 70-299 exam.
This course provides an introduction to Solaris system administration terms and commands. It describes the
various system configurations and the installation of the Solaris operating system on a workstation. It also provides
an overview of the hardware and the operating system functions required to bring the system to a running state,
and the steps required to properly shut down the system.
This course provides a general overview of the startup process, presents an introduction to OpenBoot, and gives
specifics on /sbin/init, run levels, and run control scripts. Specific details on the OpenBoot firmware and kernel
This course explains the use of user and group login accounts, and shows how to add and remove additional
applications after the operating system has already been installed.
This course shows how to protect data against loss due to a disaster, system failure, or intrusion. Topics include
permissions, access control lists, auditing, network security, and controlling remote access to the system.
This course provides an introduction to Solaris processes, and shows how to view processes, understand the
effects signals have on processes, and manage processes.
This course introduces the Solaris file systems, and explains the fundamentals of disk drives and their geometry
and how Solaris uses a disk for file storage through its file systems. The management of Solaris file systems and
disk space usage is also discussed.
This course shows how to add, remove, and manage peripheral devices such as tape drives, disk drives, printers,
and modems, as well as how to add a third-party device driver. Disk device naming conventions and administration
This course explains the types of backups, the methods available for performing a backup, the importance of
developing a solid backup strategy, and how to restore data if a loss is encountered.
This course describes the use of the vi Editor in Solaris 8 system administration, and provides an introduction to
shell programming.
This course describes how to set up local printers, set up access to remote printers, and perform printer
administration tasks using the Admintool GUI or the command line. It also examines the hardware and
configuration issues involved in connecting a printer to a Solaris system.
This course provides practice questions to help the user self-assess readiness for the Sun Certified System
Administrator for Solaris 8 Operating Environment, Part I exam, as well as gain familiarity with the exam format.
This course teaches learners the basic system administrator skills of installing, upgrading and maintaining a Solaris
In this course, learners will examine how to administer user accounts, as well as control system access, data
access, system processes, and system programs. As a result, learners will be better able to maintain Solaris 9 user
environments and ensure secure systems.
In this course, learners will focus on how to administer the file and disk system, including file system basics and
special disk operations. This will help prepare learners to administer file and disk systems as Solaris 9 system
This course teaches learners to back up and restore the system, manage print configurations, and administer a
Solaris 9 network, enabling them to develop an appropriate backup strategy, manage print services, and implement
a variety of networking concepts.
This course shows learners how to set and display Access Control Lists (ACLs), configure Role-Based Access
Control (RBAC), use the syslog facility, and improve availability using a virtual disk management system. It also
covers advanced installation techniques. After taking this course, learners will be better prepared to manage
system access and perform an advanced installation.
This course teaches learners to administer the Network File System (NFS) and Network Information Service (NIS).
This course provides two practice exams for the Sun Certified System Administrator (SCSA) 310-014 and 310-015
exams. This gives learners the opportunity to assess their readiness to take the exam and identify topic areas in
which they may need additional study and practice.
This course provides an overview of the use of TCP/IP with several different operating systems. The relationships
between the OSI reference, Microsoft networking, and TCP/IP models are discussed. This leads into a detailed
explanation of the TCP/IP Application layer and how data is processed.
This course provides an overview of the processes involved in routing and delivering data through the TCP/IP
Transport and Internet layers.
This course provides instruction on the installation, configuration, and management of Microsoft TCP/IP, the
Internet Information Server (IIS), and other network services.
This course provides instruction on the installation, configuration, and management of printing services and the
Dynamic Host Configuration Protocol (DHCP).
This course provides a detailed description of the NetBIOS Name Resolution methods. Additionally, it provides
instruction on the installation, configuration, and management of Windows Internet Name Services (WINS) servers
This course provides an overview of the Microsoft Browser Services and the Domain Name System (DNS). It
shows users how to configure the Microsoft DNS Server and use database files.
This course shows a user how to manage and operate the Microsoft Domain Name System (DNS) Server and
multiple resources. It provides instruction on which utility to use to connect to TCP/IP-based UNIX host for file
transfer, interactive, and printing utilities.
This course shows an administrator how and when to use the various troubleshooting utilities, Network Monitor,
and the Simple Network Management Protocol (SNMP).
This course shows an administrator how to use Performance Monitor and how to configure the Remote Access
This course shows an administrator how to configure Point-to-Point Tunneling Protocol (PPTP), identify and
troubleshoot TCP/IP connectivity and service problems, as well as designing a TCP/IP intranetwork.
This course presents the features of UNIX that are most useful to new users including logging in and out file
administration command processing displaying text and using mail.
This course presents the three shells that are typically available on a UNIX system. It describes how to get the
most out of the three shells, and describes the advantages and disadvantages of each shell.
This course presents the basics of shellprogramming using the Bourne shell then covers additional features of the
Korn and C shells.
This course covers installing UNIX, and setting up and maintaining file systems and user accounts.
This course presents UNIX system accounting performance monitoring device management and UNIX security.
This course describes how to control programs in UNIX including how to start a job (program) and how to kill it.
This course provides users with an overview of the Active Directory and its integration with DNS.
This course describes how to install domains, work with networks, and replicate Active Directory information.
This course shows how to administer a network by manipulating Active Directory objects.
This course describes the roles of servers, how to back up and recover data, and how to troubleshoot problems
This course describes how to provide centralized control of users, groups, and computers within a large enterprise.
This course describes how to use administrative templates, scripts, and other settings to manage user
This course describes how to use Group Policy to distribute software applications.
This course describes how to use Group Policy to configure elements of security for different parts of an
This course shows users how to configure and use Remote Installation Services to perform a remote installation of
Windows 2000 Professional on client machines.
This course introduces the features of Windows 2000 Professional that enhance reliability, manageability, and
This course introduces the features of Windows 2000 Server that enhance reliability, manageability, and Internet
This course explains how to conduct a business assessment by identifying key company processes and strategy
influences and by defining problems and objectives.
This course explains how to determine how a company's IT management structure will affect the Active Directory
design project. The course also reviews how to examine the company's technical environment.
This course explains how to examine the network's current performance and the procedures to access the
This course explains how to use the features of Windows 2000 and Active Directory to fulfill a company's network
security requirements.
This course shows the user how to assess how an Active Directory design will change the performance and design
of a network.
This course explains how to identify end-user needs, install and manage software remotely, and manage desktops.
This course shows users how to design an Active Directory naming strategy and to place DNS servers in the
This course examines how to plan and implement domain architecture.
This course shows users how to plan service locations, such as operations masters, global catalog servers, and
This course explains how to organize and manage organizational units in the Active Directory design.
This course explains how to use group policies to organize and manage elements in the Active Directory design.
This course reviews how to plan for using Active Directory in an environment that also includes NetWare NDS or
UNIX. The course also examines how to plan for using Active Directory with Exchange 5.5.
This course shows users how to develop a policy for modifying the Active Directory schema and to develop a plan
for implementing Active Directory in a network.
This course explains how to install, configure, monitor, and manage DNS and DHCP.
This course provides an overview of remote access and explains how to configure and manage remote access.
This course explains how to install, configure, troubleshoot, and manage network protocols and network protocol
This course provides an overview of WINS and explains how to install, configure, and manage WINS and NAT.
This course explains how to install, configure, troubleshoot, and manage IP routing.
This course provides an overview of certificate services and explains how to install and configure CAs.
This course shows users how to analyze existing and planned business requirements.
This course shows users how to analyze existing and planned technical requirements.
This course shows users how to modify and design a network with respect to topologies and protocols.
This course shows users how to design DHCP service, name resolution services, and multiprotocol networks.
This course shows users how to design Internet and extranet access solutions.
This course shows users how to design a wide area network.
This course shows users how to design a strategy for monitoring and managing Windows 2000 network services.
This course provides an overview of installing and configuring server and client computer hardware.
This course provides an overview of managing files and diagnosing problems involving replication.
This course provides an overview of configuring user accounts and troubleshooting groups.
This course provides an overview of deploying service packs and software by configuring Group Policy.
This course provides an overview of the Windows 2000 Group Policy feature.
This course provides an overview of enabling and configuring auditing and using account policies.
This course provides an overview of controlling file access via Web Services.
This course provides an overview of monitoring domain controllers, making backups, and data recovery.
This course provides an overview of configuring, monitoring, and troubleshooting TCP/IP and DHCP.
This course provides an overview of installing, configuring, and troubleshooting DNS.
This course provides an overview of configuring and using Remote Access policies and profiles.
This course provides an overview of configuring a Virtual Private Network.
This course provides practice questions for the MCSA Exam 70-218: Managing a Microsoft Windows 2000
Network Environment.
This course provides users with an overview of the installation process for Microsoft Windows 2000 Professional
and has step-by-step procedures for installation tasks.
This course describes network, unattended, and upgrade installations of Windows 2000 Professional.
This course shows how to manage files. In particular, it covers how to choose a file system, how to compress and
encrypt files, and how to manage file-level security.
This course describes the process and capabilities of managing resources shared on a network.
This course describes how to view properties of disks, configure disks, maintain disks, and work with removable
This course describes the installation process for various types of hardware and has step-by-step procedures for
installation and configuration of hardware devices in Windows 2000 Professional.
This course teaches users how to monitor, troubleshoot, and back up your system for optimum performance.
This course provides users with an overview of the installation process for Microsoft Windows 2000 Professional
and has step-by-step procedures for installation tasks.
This course provides users with an overview of the Windows network architecture model. Users are provided with
step-by-step procedures for configuring and connecting a network with Microsoft Windows 2000 Professional. All
types of network service, client, protocol and security issues are explained in the course.
This course shows users how to configure and troubleshoot the TCP/IP protocol in a Windows 2000 environment
and provides step-by-step procedures for common tasks.
This course provides the user with an overview of user and group accounts, including local and domain user
accounts, group accounts, and user rights.
This course provides users with an overview and step-by-step procedures for configuring, monitoring, and
maintaining systems security using audit policies, security templates, and encryption technology for Microsoft
This course shows users how to identify business considerations that will affect the structure and implementation of
proposed network security designs.
This course shows users how to evaluate an existing IT infrastructure in preparation for developing a security
This course introduces users to the security provided by Active Directory and shows users how to implement
security for domain controllers, servers, and workstations using security templates provided by Windows 2000.
This course shows users how to plan and implement security for system resources including printers, files, shares,
registry keys, Internet access, and dial-in access.
This course shows users how to plan membership in security groups and how to use group structure to assign
This course shows users how to design the placement and inheritance of security policies for sites, domains, and
organizational units.
This course shows users how to design and implement an audit policy and how to design a strategy for using the
Encrypting File System (EFS).
This course explains the Kerberos authentication model and shows users how to implement security with Kerberos
in Windows 2000 networks and mixed networks.
This course explains authentication models other than Kerberos that are available under Windows 2000 and shows
users how to implement security with these methods in Windows 2000 networks and in mixed networks.
This course explains strategies and procedures for using Certificate Services in Windows 2000 networks and in
This course explains strategies for securing Windows 2000 network services, including Domain Name Service,
Remote Installation Services, and the Simple Network Management Protocol.
This course explains how to provide secure access from a private network to the Internet, how to provide partners
and other external users with secure access to private networks, and how to provide secure access between
multiple local or wide area networks (LANs or WANs).
This course explains how to use SMB signing and the IPSec protocol to secure traffic within private networks and
across public networks and how to enable and enforce the use of SMB signing and IPSec through Windows 2000
This course provides an overview of the installation process for Microsoft Windows 2000 Server and has step-by-
step procedures for installation tasks.
This course describes how to install, configure, manage, and troubleshoot hardware devices in a Windows 2000
This course shows how to configure interoperability and Web services, manage users and groups, share folders,
and manage a distributed file system.
This course describes the process and capabilities of managing resources shared on a network.
This course describes how to manage processes, monitor system resources, and optimize disk performance.
This course describes system tools used to save and recover data.
This course describes how to monitor, configure, and troubleshoot disks and volumes.
This course describes how to manage user profiles, data compression, and disk quotas, as well as how to recover
from a disk failure.
This course describes how to install, configure, and troubleshoot network protocols, services, and connections.
This course describes how to install, configure, and troubleshoot shared access, remote access, and virtual private
This course describes how to install, configure, monitor, and troubleshoot Terminal Services.
This course describes how to implement, configure, manage, and troubleshoot security features.
This course provides an overview of the Active Directory infrastructure along with basic terms and concepts.
This course provides an introduction to the concept of security principles and Security Identifiers (SIDs). It also
discusses how to work with Active Directory user accounts, group accounts, and computer accounts.
This course provides information about planning effective strategies for managing users and groups in Active
Directory. The course addresses the creation of user authentication strategies, authentication concepts, and how to
plan a smart card authentication strategy. Throughout the course, new smart card authentication features for
Windows Server 2003 are highlighted.
This course provides an overview of forests and domains. The course walks the learner through the steps of
creating a forest and domain structure, installing domain controllers, creating the forest root domain and a child
domain, and setting the functional level of a forest and domain. It also provides information about integrating DNS
zones into Active Directory and how to configure DNS servers for use with Active Directory.
This course explains the procedures involved in restructuring an existing forest. It explains how to prepare for a
domain rename, how to execute the domain rename, and how to verify that the rename was successful.
This course provides information on two important components of Active Directory: trust relationships and OUs.
This course examines the role of sites in the Active Directory infrastructure, and how replication, authentication,
and distribution of services information work within and across sites.
This course provides information about installing and configuring domain controllers. It also provides information on
planning and diagnosing operation master roles.
This course examines the role of Global Catalog servers and schema in Active Directory, including how to create,
manage, and place GC servers and how to troubleshoot GC and schema issues.
This course provides an overview about the basics of Group Policy terminology and concepts as well as strategies
for planning and implementing Group Policy
This course introduces the learner to Group Policy's software installation feature. The course explains how to use
the components of software installation: Windows installer packages, transforms, patches, and application
assignment scripts. Learners will walk through the steps of preparing for Group Policy software installation, working
with the GPO Editor and setting installation options. Finally, the course covers how to upgrade applications,
manage applications, and troubleshoot problems that can occur with Group Policy software deployment.
This course provides information to help you diagnose and resolve Active Directory database issues, restore Active
Directory directory services, and perform both an authoritative and nonauthoritative restore operation to ensure that
your Windows Server 2003 network directory services are highly available.
This course introduces learners to new features and capabilities available in Windows Server 2002. Learners learn
how to license and activate Windows Server 2003, how to perform a new installation, and how to upgrade a server
that uses an earlier Windows operating system.
This course explains how the operating system enables learners to interface with the physical and logical disks in a
computer. Learners learn how to optimize disk performance to increase the overall performance of a server using
the Windows 2003 Server operating system.
This course explains driver signing and how to configure driver-signing options. In addition, it explains how to use
Device Manager, the Hardware Troubleshooting Wizard, Control Panel applets, and included command-line utilities
to monitor server hardware.
This course explains how Windows Server 2003 treats users, groups, and computers in the Active Directory
environment. Learners will learn how to use common management tools, including Active Directory Users and
Computers (ADUC) and other useful utilities. This course shows learners how to create and modify user, group,
and computer accounts with ADUC. Finally, learners will learn about command-utilities that can be used to
This course explains how to manage access to files and folders, printers, computers, and other resources on the
network. Learners will learn about different types of permissions and user rights that can be configured, how
permissions are inherited, and how command-line utilities can be used to manage access control. This course also
explains how to troubleshoot common access problems, how to use the Encrypting File System to encrypt files and
folders, and how to implement a PKI using Windows Server 2003's Certificate Services.
This course provides an overview of the benefits of using Windows Server 2003 Terminal Services. Learners learn
how to select the Terminal Services functionality that best fits their needs. This course discusses installation and
configuration of the terminal server role, the Terminal Services client software, and licensing issues.
This course shows learners how to use Terminal Services administrative tools, including the Terminal Services
Manager and Terminal Services Configuration console tools. This course also covers the Remote Desktop MMC
snap-in, using group policies to control Terminal Services learners and clients, Terminal Services extensions to the
properties of user accounts and the Terminal Services command-line tools. Finally, learners learn how to
This course introduces learners to many of the graphical management consoles and command-line administrative
utilities that are included in Windows Server 2003. Learners learn how to use these tools to manage servers and
This course explains the installation and configuration process for IIS 6.0 and introduces learners to its new
features. Learners are shown how to use the Web Server Security Lockdown Wizard and how to manage security
issues for Web servers. This course also covers troubleshooting issues and the new IIS command-line utilities.
This course shows learners how to use monitoring tools such as Task Manager, System Monitor, and command-
line utilities to monitor server performance and security. Learners will learn how to use the information in the
security log to track successful or failed breaches of security. Finally, learners will learn how to optimize the
This course explains how to create a comprehensive disaster recovery plan for an organization's network and
This course shows learners how to use the backup and recovery tools included with the Windows Server 2003
operating system.
This course explains how to assess your company's business and technical environment in preparation for
implementing Windows Server 2003.
This course details how to design the Active Directory infrastructure for a Windows Server 2003 network.
This course explains how to design the network services infrastructure for a Windows Server 2003 network.
This course explains how to design the logical components (organizational units, user accounts, and security
groups) of a Windows Server 2003 network.
This course provides an overview of the name resolution capabilities of Windows Server 2003 and explains how to
incorporate DNS into a Windows Server 2003 network design.
This course explains how to design a strategy for Remote Access in a Windows Server 2003 network.
This course explains how to place and size services in a Windows Server 2003 network.
This course explains how to plan the physical layout and design of a Windows Server 2003 network.
This course provides a case study of a hypothetical organization and a series of review questions covering the
design and implementation of this organization's Windows Server 2003 network.
This course provides an overview of the OSI, Microsoft, and TCP/IP Networking Models, as well as major
application layer protocols.
This course provides an overview of IP addressing and routing, including binary conversion, network classes,
subnetting, and name resolution.
This course provides an overview of subnetting, supernetting, the XP/2000 routing table, assigning IP addresses,
This course provides an overview of DHCP leases, as well as installing and configuring DHCP service.
This course provides an overview of configuring the DHCP Relay Agent, Dynamic DNS, Routing and Remote
Access, and Active Directory. It also covers automatic addressing, as well as managing and monitoring DHCP.
This course provides an overview of WINS, including installation, push and pull replication, records management,
and database administration.
This course provides an overview of configuring WINS clients, troubleshooting WINS clients and servers, and
NetBIOS name resolution, registration, and node types.
This course provides an overview of DNS conventions, resolution, namespace, concepts, resource records, zones,
and Active Directory service integration.
This course provides an overview of installing, configuring, monitoring, and troubleshooting a DNS server.
This course provides an overview of enabling remote access, configuring a VPN server, authenticating VPN clients,
creating dial-up connections and gateways, and troubleshooting VPN.
This course provides an overview of network security settings, analyzing security, applying security templates, and
installing software updates.
This course provides an overview of installing and configuring Network Monitor, including trace interpretation, NAT
logging, troubleshooting name resolution and client configuration, quarantine control, DHCP issues, and monitoring
This course provides an overview of configuring LAN routing, RAS, PPP Multilink, BAP, and wireless connections.
This course provides an overview of remote access policies, router protocols, RIP, OSPF, IGMP, firewall support,
NAT, ICMP, remote access client and server connections, and IAS.
This course shows learners how to plan an infrastructure for a Windows Server 2003-based network.
This course provides information on server roles and planning server security.
This course gives an in-depth look at the protocols you can use with Windows Server 2003, especially the TCP/IP
protocol suite. It shows how to subnet networks and how to use the utilities and tools included with Windows Server
This course provides information on planning and implementing routing on a Windows Server 2003 network.
This course provides information that will help you develop the best strategy for connecting your company's
Windows Server 2003 network to the Internet.
This course provides information that will help learners plan, develop, secure, and maintain a host name resolution
strategy with the Domain Name System (DNS).
This course provides information on planning, implementing and maintaining NetBIOS name resolution on a
Windows Server 2003 network.
This course provides an overview of the issues and procedures involved in devising a remote access strategy.
This course provides guidelines that can help you ensure that network resources are available when users need
This course provides information on how to use two powerful tools to enhance fault tolerance and high availability:
server clustering and Network Load Balancing.
This course provides guidelines for setting up IPSec on your Windows Server 2003 network.
This course provides information on planning, implementing, and maintaining a security framework on a Windows
Server 2003 network.
This course provides information on planning, implementing and maintaining a Public Key Infrastructure on a
Windows Server 2003 network.
This course explains how to design a secure Windows Server 2003 network framework by analyzing business
requirements, and both internal and external threats. It also details how to create an incident response plan and
examines interoperability issues.
This course explains what you need in order to apply consistent security settings across a network. It also details
how to deploy security templates efficiently throughout a network, focusing on the use of Group Policy Objects
(GPO) and scripting techniques.
This course explains how to modify baseline security templates based on functions of an individual or group of
servers. This course specifically addresses security configurations for Domain Controllers, Internet Information
Services (IIS) Servers, POP3 Mail Servers, and other infrastructure servers.
This course explains the deployment of public key infrastructures (PKI), the certificate authorities that establish and
verify identities of organizations, and the implementation of PKI in the Windows Server 2003 environment. This
course also covers security administration and the related tasks and tools needed to secure a Microsoft operating
This course examines how to protect data as it is transmitted through a network infrastructure by use of IP Security
(IPSec). This course also explains how to secure the Domain Naming System (DNS) service, another area of an
enterprise network subject to security vulnerabilities.
This course explains how to secure wireless network traffic including the technologies available and the challenges
they present. This course also discusses common vulnerabilities in a wireless network and how to design a secure
This course explains how to create a secure IIS deployment for an enterprise network with a focus on user
authentication. It also examines common vulnerabilities of Web servers, along with how to secure Web server
software with options offered in Windows Server 2003.
This course discusses the use of Windows Server 2003 as a VPN and provides details on the use of two common,
standards-based routing protocols: Routing Information Protocol (RIP) and Open Shortest Path First (OSPF). This
course also explains how to secure client workstations and remote access services for end users.
This course explains how to secure Active Directory user accounts and use auditing to identify any security
incidents to the Active Directory database. This course also discusses best practices in assigning user permissions
to network resources and data.
This course examines common risks such as data corruption and security breaches that can affect a network's file
shares. This course also explains how to design a permission structure for files and folders, as well as best
practices for securing the Windows Registry.
This course explains how to encrypt files using the Encrypted File System (EFS). The course also discusses how to
design a secure backup and recovery strategy for network resources, including securing the backup process.
This course provides five practice exams for the Microsoft 70-298 certification exam.
This course explains the hardware, software, and information prerequisites users will need in order to install
Windows Server 2003. It also offers step-by-step instructions for installing Windows Server 2003 and discusses
ways to resolve common post-installation issues. This course shows users how to use the Configure Your Server
Wizard to configure a domain controller, routing, and remote access.
This course explains the basic concepts needed to understand Active Directory, including domains and controllers.
It also shows users how to plan for and install Active Directory. This course shows users how to control domains
and directories, and how to manage permissions and trusts. It also discusses ways to troubleshoot Active Directory
This course explains the concepts and terminology used in the Windows 2003 print model. It shows users how to
add and share a network printer, how to manage printers from anywhere on the network, and how to prevent
printing problems. This course provides step-by-step instructions for configuring TCP/IP properties. It also explains
how WINS, DNS, and DHCP are used for name resolution to identify network devices.
This course provides an overview of user, administrator, and guest accounts. It shows users how to create user
accounts and group accounts, and how to set properties for these accounts. It also shows users how to create and
enable user profiles and group policies. This course explains how to administer file shares and permissions.
This course explains the various types of backups that can be performed in Windows 2003 and presents
commonly-used backup technologies. It also explains how to plan a backup strategy, then shows users how to
perform backups and administer the Backup Operators group. This course shows users how to set access control
options for users and groups, and discusses ways to eliminate common security loopholes.
This course provides an introduction to configuring zones, DNS server settings, zone transfers, and replication.
This course provides information on configuring forests and domains, trusts, sites, and active directory replication.
It also covers configuring the global catalog and operations masters.
This course provides information on how to increase server functionality. It also covers how to configure Active
Lightweight Directory Service, Read-Only Domain Controller, Active Directory Federation Services, and Active
Directory Rights Management Services.
This course provides information on how to create and maintain Active Directory accounts, and GPO templates. It
also covers software deployment, and account and audit policies.
This course provides information and tips on how to configure backup and recovery, perform offline maintenance,
and monitor Active Directory.
This course provides information about installing Active Directory certificate services. It also covers how to manage
server settings, certificate templates, enrollments, and revocation.
This course presents questions that will help you prepare for the MCTS 70-640 exam. The feedback for each
question provides in-depth background on the topic, including why each incorrect option was wrong and what to
This course presents questions that will help you prepare for the MCTS 70-640 exam. The feedback for each
question provides in-depth background on the topic, including why each incorrect option was wrong and what to
This course presents questions that will help you prepare for the MCTS 70-640 exam. The feedback for each
question provides in-depth background on the topic, including why each incorrect option was wrong and what to
This course covers how to deploy images by using Windows Deployment Services. It also covers how to configure
Microsoft Windows activation, Windows Server Hyper-V and virtual machines, high availability, and storage.
This course provides an introduction to configuring Windows Server 2008 Terminal Services RemoteApp, Terminal
Services Gateway, Terminal Services Licensing, Terminal Service Client Connections, and Terminal Services
server options. It also covers configuring Terminal Services Load Balancing and how to configure and monitor
This courses provides an introduction to managing Web sites and IIS. It also covers how to configure Web
applications, FTP servers, and SSL security.
This course provides an introduction to configuring Windows Media Server and Digital Rights Management. It also
covers Windows SharePoint Services Server options and SharePoint Services E-mail integration.
This course presents questions that will help you prepare for the MCTS 70-643 exam. The feedback for each
question provides in-depth background on the topic, including why each incorrect option was wrong and what to
This course presents questions that will help you prepare for the MCTS 70-643 exam. The feedback for each
question provides in-depth background on the topic, including why each incorrect option was wrong and what to
This course presents questions that will help you prepare for the MCTS 70-643 exam. The feedback for each
question provides in-depth background on the topic, including why each incorrect option was wrong and what to
This course provides an introduction to configuring IP addressing and services.
This course provides an introduction to the different types of DNS server deployment and how to configure name
This course provides information about configuring the Windows Server 2008 network infrastructure and
configuring network access.
This course provides information about configuring file and print services.
This course provides information about monitoring and managing a network infrastructure.
This course presents questions that will help you prepare for the Windows Server 2008 MCTS 70-642 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Windows Server 2008 MCTS 70-642 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Windows Server 2008 MCTS 70-642 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course provides an overview of the Microsoft Office System.
This course presents questions that will help you prepare for the MCTS 70-624 TS: Deploying and Maintaining
Windows Vista Client and 2007 Microsoft Office System Desktops exam. The feedback for each question provides
in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct
This course describes how to manage Windows Vista catalogs and Windows Components.
This course presents questions that will help you prepare for the MCTS 70-624 TS: Deploying and Maintaining
Vista Client and Office System 2007 Desktops exam. The feedback for each question provides in-depth
background on the topic, including why each incorrect option was wrong and what to look for in correct answers.
This course describes a variety of methods for deploying Windows Vista.
This course presents questions that will help you prepare for the MCTS 70-624 TS: Deploying and Maintaining
Windows Vista Client and 2007 Microsoft Office System Desktops exam. The feedback for each question provides
in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct
This course teaches how the BDD Workbench is used in Windows Vista.
This course covers the the features of the Application Compatibility Toolkit, version 5.0.
This course covers types of migration strategies and how to manage Vista deployments using SMS 2003.
This course provides information on installing and upgrading Windows Vista and troubleshooting any problems that
This course provides information on the Windows Vista interface, including how to navigate between programs and
manage the windows that the programs are running in.
This course provides a foundation for understanding TCP/IP protocol and troubleshooting network problems as
they arise. This course also provides information about wireless connections and remote access using dial-up and
This course focuses on sharing files so that users can access files from a Windows Vista computer directly or over
the network, and it explains how to control such access so that the folders remain secure using share permissions,
NTFS permissions, and encryption.
This course provides information on creating user accounts in order to keep a system secure and about User
Account Control (UAC) which will help to protect your system from attacks.
This course focuses on sharing files so users can access those files from a Windows Vista computer over the
network and how to control such access so that the network remains secure.
This course teaches how to configure, customize, and troubleshoot browser issues.
This course summarizes the tools and techniques you will need to improve performance and keep your system
running smoothly.
This course introduces Windows Media Player and Windows Media Center along with their codec and regions. This
course also covers how to secure each of these media devices.
This course demonstrates the use, configuration and support of productivity applications in Windows Vista
including Windows WordPad, Windows Calendar and Windows Fax and Scan.
This course covers how to configure mobile computers and devices. This course shows how to balance
performance and battery life, monitor power levels, synchronize files and connect mobile devices. It also covers
Presentation mode, Windows SideShow, and how to configure Windows Vista to support Tablet PCs.
This course presents questions that will help you prepare for the MCTS 70-620 TS: Microsoft Windows Vista,
Configuring exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCTS 70-620 TS: Microsoft Windows Vista,
Configuring exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCTS 70-620 TS: Microsoft Windows Vista,
Configuring exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course covers preparing for and performing a deployment of Windows Vista.
This course covers configuring and troubleshooting security for Windows Vista.
This course covers configuring and managing policies, tasks, events, updates, and other issues.
This course covers configuring and troubleshooting Windows Vista networking.
This course covers supporting and maintaining desktop applications under Windows Vista.
This course presents questions that will help you prepare for the MCITP 70-622 Pro: Microsoft Desktop Support -
ENTERPRISE exam. The feedback for each question provides in-depth background on the topic, including why
each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCITP 70-622 Pro: Microsoft Desktop Support -
ENTERPRISE exam. The feedback for each question provides in-depth background on the topic, including why
each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCITP 70-622 Pro: Microsoft Desktop Support -
ENTERPRISE exam. The feedback for each question provides in-depth background on the topic, including why
each incorrect option was wrong and what to look for in correct answers.
This course provides you with an introduction to the new Windows Vista interface. You will learn to interact with
new features and organize information more effectively.
This course provides an introduction to the new features and applications in the various editions of Windows Vista.
You will learn about new digital media, security, networking, and personal productivity applications.
This course provides an overview of the process for planning a Windows Vista deployment in a corporate
environment. You will also learn about Windows Vista-related hardware requirements, software compatibiltiy
issues, and organizational needs assessment.
This course explains how to configure, customize, and troubleshoot the operating system, Internet Explorer, and
Outlook Express.
This course explains how to configure and manage Office applications, including Outlook.
This course explains how to configure and troubleshoot hardware and network connectivity.
This course explains how to manage application security and respond to security incidents.
This course provides two practice exams for the Microsoft 70-272 certification exam.
This course provides users with an overview of the installation process for Microsoft Windows XP Professional.
This course shows how to manage files, folders, and file systems. In addition, it describes the process and
capabilities of managing resources shared on a network.
This course describes how to view properties of disks, configure disks, maintain disks, and work with removable
media. It also describes the installation and configuration of hardware devices in Windows XP Professional.
This course teaches users how to monitor, troubleshoot, and back up the system for optimum performance.
This course describes how to configure user profiles and support for multiple languages and locations.
This course teaches users how to configure and connect a network with Microsoft Windows XP Professional. It
also shows users how to configure and troubleshoot the TCP/IP protocol in a Windows XP environment.
This course provides the user with an overview of user and group accounts. It also provides users with an overview
of configuring, monitoring, and maintaining systems security using audit policies, security templates, and encryption
technology for Microsoft Windows XP Professional.
This course provides information on installing Windows XP, including minimum hardware requirements, licensing
issues, and troubleshooting installation problems.
This course describes the techniques learners need to know to manage shared resources, encrypted files and
folders, local and network printers, and offline files.
This course shows learners how to support and troubleshoot hard disks and explores available options under
Windows XP for creating partitions, formatting drive volumes, and managing disk administration.
This course provides information on supporting and troubleshooting hardware devices and their associated drivers.
This course describes the techniques to configure desktop settings, manage local user accounts, and troubleshoot
startup issues.
This course provides information on monitoring and analyzing operating system performance and managing and
troubleshooting network protocols and services.
This course provides a practice exam for the MCDST 70-271 certification exam.
This course discusses the frameworks, architectures, and models used in complex enterprise network designs.
This course also explores the process of creating, documenting, and executing a network implementation plan, and
reviews IP routing principles.
This course discusses EIGRP terminology and operations and how to plan for, configure, and verify EIGRP. This
course also explores considerations for deploying EIGRP in enterprise WANs, how to configure and verify EIGRP
authentication, and how to optimize EIGRP implementations.
This course introduces the Open Shortest Path First routing protocol. The course covers configuration of OSPF, in
both single and multiple areas, as well as over specific network types. Advanced OSPF features are also
discussed, as well as passive interface, default routes, summarization, virtual links, changing the cost metric, and
special area types. The course concludes with a discussion of OSPF authentication configuration and verification.
This course discusses network performance issues related to routing and using multiple IP routing protocols on a
network. Implementing route redistribution between different routing protocols is described, and methods of
controlling the routing information sent between these routing protocols are explored, including using route maps,
This course describes path control, and details three tools for path control: offset lists, Cisco IOS IP service level
agreements (SLAs), and policy-based routing (PBR). The course also discusses advanced path control tools.
This course covers BGP terminology and concepts, and provides BGP configuration, verification, and
troubleshooting techniques. The course also introduces route maps for manipulating BGP path attributes and filters
This course discusses branch office implementation planning and the various services that can be implemented for
branch office connectivity. This course also explores how to route traffic to branch offices and discusses how
mobile workers can connect to the corporate network.
This course introduces IPv6, its addressing scheme, and how these addresses are configured. Routing protocols
that support IPv6 are explored in detail, as is IPv6 policy routing and route redistribution. The course concludes with
a discussion of how IPv4 networks can be transitioned to IPv6, including dual stack, tunneling, and translation
This course presents questions that will help you prepare for the Cisco CCNP ROUTE 642-902 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Cisco CCNP ROUTE 642-902 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Cisco CCNP ROUTE 642-902 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Cisco CCNP ROUTE 642-902 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Cisco CCNP ROUTE 642-902 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Cisco CCNP ROUTE 642-902 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Cisco CCNP SWITCH 642-813 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Cisco CCNP SWITCH 642-813 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Cisco CCNP SWITCH 642-813 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Cisco CCNP SWITCH 642-813 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Cisco CCNP SWITCH 642-813 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Cisco CCNP TSHOOT 642-832 exam. The
feedback for each question provides in-depth background on the topic, including why each incorrect option was
wrong and what to look for in correct answers.
This course explains the differences between Windows Vista and Windows 7. Windows 7 uses the improved
visuals that came with Vista and applied them to a number of handy new user interface elements, making the
This course explains the different editions of Windows 7 you'll see on the CompTIA A+ exams, including a list of
important features in each version. It also covers preinstallation tasks for Windows 7 and the different drive
structures you can expect to find in Windows 7.
This course explains everything you need to know about boot repair in Windows 7. It also describes each tool
available in the Windows Recovery Environment.
This course explains how User Account Control functions in Windows Vista, and how Windows 7 has improved the
This course explains how IPv6 has improved upon IPv4 by making room for more IP addresses and improving
Internet efficiency. It also discuss how routers running IPv6 can use a feature called aggregation to dramatically
This course explains how file sharing and networking have evolved as newer versions of Windows have been
This course explains the utilities available in Windows 7 to assist you in monitoring and troubleshooting your
This course covers the Open Systems Interconnection (OSI) seven-layer model and the Transmission Control
Protocol/Internet Protocol (TCP/IP) model -- two network models that provide critical tools for networking techs.
This course covers the different types of network topologies used and the most common cable types used within
them. It also covers the IEEE committees that create network technology standards.
This course covers early Ethernet implementations and ways to extend and enhance Ethernet networks.
This course covers the improvements in Ethernet since 10BaseT, such as 100-megabit standards and the several
standards in Gigabit Ethernet.
This course discusses the basic components of a structured cabling system, installation methods, and network
topology. It also covers how to troubleshoot a structured cable network when connectivity issues arise.
This course covers the protocols at each of the top three layers of TCP/IP and the properties associated with IP
This course covers the fundamental principles of routing technology, and how to configure routers and switches.
This course covers the process used by TCP/IP networks to ensure the right data gets to the right applications on a
This course covers the functions of DNS and troubleshooting techniques for resolving connectivity issues.
This course covers the many ways TCP/IP has been improved to protect data. The course looks at security
concepts and specific standards and protocols used to implement security.
This course covers connection concepts, virtual private networks, and segmenting a network into multiple virtual
This course covers Internet Protocol version 6 (IPv6), which is slowly replacing IPv4. The course discusses the
basic concepts of IPv6 and shows you how to implement IPv6 in a TCP/IP network.
This course covers all the ways you can make remote connections. This course discusses the technologies that
originally existed for long-distance voice connections that now also support data. The course also discusses how
individual users connect to long-distance technologies and demonstrates how wireless technologies come into play
This course covers the standards for modern wireless networks and the implementation of those networks, and the
methods used for troubleshooting Wi-Fi.
This course covers the types of threats a network can face and how to protect against them.
This course explores the motivating factors behind the widespread adoption of virtualization throughout the IT
industry. The course also provides an in-depth look at how modern networks implement virtualization.
This course covers documentation for networks, including how the network is put together and how to go about
making changes that don't disrupt the network. The course also discusses optimizing network performance.
This course covers the steps for building a typical small office/home office (SOHO) network from the ground up.
This course covers the network troubleshooting process and the tools available to assist in the process.
This course explains about security threats, what tests can be done to identify them, types of hacking, and how
assessment types and techniques can help you lower your risk.
This course explains how to properly secure your wireless networks, identify default network ports, and use
common protocols. This course also covers antenna placement, wireless vulnerabilities and understanding mobile
This course explains how to make informed decisions about how to deal with outages should they occur, and how
to prepare for disaster recovery.
This course explains how to create security policies, procedures and controls for your network.
This course presents questions that will help you prepare for the CompTIA Security+ SY0-301 exam. Each
question provides feedback to help you understand the background of the topic.
This course presents questions that will help you prepare for the CompTIA Security+ SY0-301 exam. Each
question provides feedback to help you understand the background of the topic.
This course presents questions that will help you prepare for the CompTIA Security+ SY0-301 exam. Each
question provides feedback to help you understand the background of the topic.
This course covers the knowledge you need concerning Red Hat Enterprise Linux to pass the RHCE EX300
certification exam. RHCE tests advanced system administration skills.
This course covers the implementation and maintenance of security on Red Hat Linux systems.
This course covers Red Hat system configuration, including SELinux and the Secure Shell Server.
This course covers automated system maintenance, kernel run-time parameters, and RPM packages.
This course describes how Red Hat Linux handles incoming and outgoing e-mail.
This course covers the integration of Apache web server and Red Hat Linux.
This course covers the use of Samba File System services with Red Hat Linux.
This course covers the Network File System and vsFTP.
This course covers the Domain Name System, system activity reports, system logging, and the Network Time
This course covers the hardware and installation requirements for Red Hat Enterprise Linux in order to pass the
RHCSA EX200 certification exam.
This course covers installing RHEL 6 on a VM over a network, manually and with the help of Kickstart.
This course covers Red Hat Linux command line skills, along with network configuration and troubleshooting.
This course covers the establishment of security through basic file permissions, access control lists, firewalls, and
This course covers what happens from the moment a Red Hat Linux system is powered up to the time a login
prompt is available.
This course covers filesystem maintenance, including partitions, logical volumes, and storage encryption.
This course covers using the Red Hat Package Manager and the yum command to facilitate software
This course covers managing users and groups in Red Hat Linux environments.
This course covers RHCSA-level system administration tasks.
This course covers disaster prevention, planning, and recovery in Exchange Server 2010.
This course covers the most common Exchange Server 2010 monitoring and reporting tools.
This course presents questions that will help you prepare for the Microsoft Exchange Server 2010 MCTS 70-662
exam. Each question provides feedback to help you understand the background of the topic.
This course covers the technology of Lync Server, highlights new features, and explains why many organizations
have implemented it.
This course covers installation, configuration, administration, troubleshooting, and best practices for the Front End
This course covers installation, configuration, administration, troubleshooting, and best practices for the Edge
This course covers monitoring and archiving activities, and the use of the Director role.
This course covers the external dependencies of Lync Server, including dependent services, SQL, and firewall and
security requirements.
This course covers monitoring Lync Server, and the backup and restore processes.
This course covers common Lync Server administration tasks, and the process of upgrading from Office
Communications Server and Live Communications Server.
This course explains how Microsoft has made Lync Server a voice-focused platform and full PBX replacement.
This course describes how Lync Server communication and collaboration features can be integrated with
SharePoint 2010 and Exchange Server 2010.
This course covers the Communicator 2010 client for Macintosh and Windows, and the use of unified
This course covers implementing the virtualization policy and designing a nonvoice deployment.
This course covers designing edge architecture, and planning for a voice deployment.
This course provides an introduction to the new features that are found in Microsoft SharePoint 2010. It also covers
new and useful tips for using Windows PowerShell.
This course explains how to install SharePoint Server 2010 as well as how to upgrade from MOSS 2007 to
SharePoint Server 2010. This course also explores how to plan a hardware, software, and topology environment
for a fresh installation of SharePoint Server 2010 and how to perform post-installation and post-upgrade tasks.
This course explains the various post-installation or post-upgrade tasks that are performed on the SharePoint
Server 2010 server farm. This course also discusses enabling and configuring usage and health data collection
This course explains the post-installation or post-upgrade tasks associated with service application configuration
and services. It also covers services application management, plus how to use the Farm Configuration Wizard and
how to connect service applications on a remote farm.
This course explains the basic enterprise search features and the tasks for managing search farm topology using
FAST Search for SharePoint.
This course explains how to manage metadata operations, database management, and reporting services as they
pertain to SharePoint. It also covers how to maintain the Business Connectivity Services (BCS).
This course explains how to use profiles as a service.
This course explains the various authentication types you can configure in SharePoint, as well as how to manage
user accounts and roles. The course also covers common error messages and how to deal with them.
This course explains the varying components of Business Intelligence in SharePoint. This course also discusses
installing and configuring PerformancePoint Services enabling the creation of the Business Intelligence Center and
the PerformancePoint Services Site.
This course explains the requirements for site collection administration. It also covers Web content management
and conversion.
This course explains how to develop and maintain restricted sandbox environments in SharePoint and how to
manage the State Service, required for workflows and InfoPath Forms Services.
This course describes a variety of methods for backing up and restoring both the entire SharePoint Server farm
and its individual components.
This course explains monitoring tools provided in SharePoint Server 2010.
This course explains how to optimize SharePoint 2010 by altering the the Remote BLOB storage and cache
settings and other applicable settings.
This course explains basic requirements needed to get the Hyper-V role operational, including hardware
requirements and installation. It also looks at configuring the role to best suit your organization's infrastructure, with
a focus on network and storage strategies.
This course explains the different Hyper-V options governing how guest machines access their virtual hard drives
and their virtual network cards. It also examines several of the tools used to create these virtual guests and their
This course explains role-based security as used in VMM and SCOM to group tasks together -- whether it be to
have some groups use VMM to build servers in select host groups, or to configure VMM for others to maintain host
groups. The course also covers how VMM can interface with alternate virtualization technology.
This course explains how to manage snapshots and backups of virtual machines in Hyper-V. It also covers the
differences between online and offline backups. It also explains how to configure Quick and Live Migrations.
This course explains how to perform physical-to-virtual and virtual-to-virtual migrations, including Virtual Machine
Manager Intelligent Placement. This course also covers how to perform import and export migration.
This course explains how to configure many aspects of Remote Desktop Role Services, including RD Session
Host, Connection Broker, Gateway, licensing, and Web Access.
Course Name
Building Relationships: 1 Socializing at Work

Building Relationships: 2 Understanding Behavioral Intentions

Building Relationships: 3 Choosing Your Approach

Business Ethics: 1 What You Don't Know Can Hurt You


Business Ethics: 2 Everyday Ethical Dilemmas

Business Ethics: 3 Ethical Dliemmas and the Law
Business Ethics: 4 Individual Values; Organizational Values
Coaching (Videos): Performance Coaching: Career Coaching



Coaching (Videos): Performance Coaching: Collaborating



Coaching (Videos): Performance Coaching: Mentoring


Coaching (Videos): Performance Coaching: Training

E-Mailing Your Way to the Top: 1 Managing Your Inbox

E-Mailing Your Way to the Top: 2 Writing Effective E-Mails

E-Mailing Your Way to the Top: 3 The Legal Face of E-Mail
E-Mailing Your Way to the Top: 4 Becoming an Organizational Leader

Fundamentals of Business Management: 1 Management in Perspective


Fundamentals of Business Management: 2 Functions of Front-Line Management


Fundamentals of Business Management: 3 Managerial Finance and Accounting

Innovation in the Workplace: 1 Defining Innovation and Determining Your Point of View
Innovation in the Workplace: 2 Identifying the Enemies of Ideas and Innovation
Innovation in the Workplace: 3 Asking Questions
Innovation in the Workplace: 4 Harnessing Energy
Innovation in the Workplace: 5 Creating Ideas
Innovation in the Workplace: 6 Measuring Success
Leading Teams (Videos): Creating Successful Teams (Interview)
Leading Teams (Videos): Developing Successful Teams




Leading Teams (Videos): Successful Geo-Dispersed Teams (Interview)


Leading Teams (Videos): Team Learning (Interview)


Leading Teams (Videos): The Influence Edge and Your Team


Leading Teams (Videos): Virtual Teams


Leading Teams (Videos): Working Wounded: Teams at Work

Management (Videos): Attracting Key Talent (Interview)


Management (Videos): Bringing The Workplace to Life (Interview)


Management (Videos): Delegation Strategies



Management (Videos): Fire Up and Motivate Your Employees



Management (Videos): Handling Performance Problems



Management (Videos): Interviewing for Organizational Fit



Management (Videos): Interviewing for Success


Management (Videos): Knowledge Management (Interview)

Management (Videos): Making 360 Degree Feedback Work


Management (Videos): Managing Performance
Management (Videos): Managing Telecommuters


Management (Videos): Motivate to Retain (Interview)


Management (Videos): Recruiting Top Talent


Management (Videos): Retaining Top Talent



Management (Videos): Retention for the Long Haul (Interview)


Management (Videos): Succession Planning



Management (Videos): The Costs of Attrition (Interview)


Management (Videos): The Diversity Manager


Management (Videos): Working Wounded: Becoming a New Manager


Management (Videos): Working Wounded: Counseling an Employee

Management (Videos): Working Wounded: The More You Give, The More You'll Get


Management Skills Introduction: 1 Ready! Set! Manage!

Management Skills Introduction: 2 Motivating


Management Skills Introduction: 3 Planning

Management Skills Introduction: 4 Communication

Management Skills Introduction: 5 Getting Input



Management Skills Introduction: 6 Dealing with Challenging People and Times

Management Skills Introduction: 7 Building Success


Management Training (Videos): "Show, Don't Tell"
Management Training (Videos): Creating and Communicating Vision



Management Training (Videos): Creating Organizations with Many Leaders (Interview)


Management Training (Videos): Digital Markets (Interview)


Management Training (Videos): E-Business Strategies (Interview)


Management Training (Videos): Leading into the Future (Interview)


Management Training (Videos): Leading Organizational Transition



Management Training (Videos): Management Training in Freaked Out Times (Interview)

Management Training (Videos): Strategic Planning: Establish Processes



Management Training (Videos): Strategic Planning: Implement Initiatives


Management Training (Videos): Strategic Planning: Strategic Alignment


Management Training (Videos): Supporting Innovation (Interview)

Management Training (Videos): Surfer Rules (Interview)


Management Training (Videos): The E-Marketplace (Interview)


Management Training (Videos): The Management Training Challenge: Challenge the Process




Management Training (Videos): The Management Training Challenge: Enable Others to Act
Management Training (Videos): The Management Training Challenge: Encourage the Heart




Management Training (Videos): The Management Training Challenge: Inspire a Shared Vision




Management Training (Videos): The Management Training Challenge: Model the Way



Management Training (Videos): The Power of B-Webs (Interview)


Management Training (Videos): Tilt The Field: Attitude


Management Training (Videos): Tilt The Field: Management Training



Management Training (Videos): Tilt The Field: Perspective


Management Training (Videos): Transform, Don't Conform (Interview)


Management Training (Videos): Value Matters (Interview)

Managing Change: 1 Refocusing Yourself

Managing Change: 2 Leading the Team


Managing Change: 3 Working with Individuals

Managing Within the Law (Videos): At Will Employment


Managing Within the Law (Videos): Complying with ADA Requirements



Managing Within the Law (Videos): Discrimination



Managing Within the Law (Videos): Discrimination (Presentation Style)
Managing Within the Law (Videos): Drug and Alcohol Abuse in the Workplace



Managing Within the Law (Videos): Family and Medical Leave Act



Managing Within the Law (Videos): FLSA & State Wage-Hour Law




Managing Within the Law (Videos): Freedom of Religion in the Workplace



Managing Within the Law (Videos): Freedom of Speech in the Workplace


Managing Within the Law (Videos): Legal Guidelines for Interviewing



Managing Within the Law (Videos): Preventing Sexual Harassment - Manager Version


Managing Within the Law (Videos): Respecting Employees' Individual Rights



Managing Within the Law (Videos): Top Ten Ways for a Manager to Stay Out of Jail



Managing Within the Law (Videos): Working Wounded: Preventing Lawsuits

Managing Within the Law (Videos): Wrongful Termination



Managing Within the Law (Videos): Wrongful Termination (Presentation Style)



Motivation: 1 Leading with a Vision
Motivation: 2 Communicating

Motivation: 3 Rewarding and Correcting

Motivation: 4 Performance and Training
Motivation: 5 Building Trust
Negotiating: 1 Negotiating Techniques
Negotiating: 2 Gaining Control


Negotiating: 3 Closing the Deal
Negotiating: 4 Everyday Negotiations
Self-Management (Videos): Dealing with Non-Stop Change




Self-Management (Videos): Working Wounded: Office Politics

Six Sigma (Videos): 1 Six Sigma Fundamentals

Six Sigma (Videos): 2 Deployment Roadmap


Six Sigma (Videos): 3 Lasting Six Sigma


Teams That Work: 1 Building Effective Teams

Teams That Work: 2 Leading Effective Teams

xual Harassment Awareness for Managers: Defining Harassment
exual Harassment Awareness for Managers: Handling Complaints
Sexual Harassment Awareness for Managers: Preventing Harassment

Coaching for Performance: 1 Fundamentals

Coaching for Performance: 2 Performance Vital Signs
Coaching for Performance: 3 Diagnosing Performance


Coaching for Performance: 4 Coaching Styles

Coaching for Performance: 5 Personalizing Coaching Practices
Coaching for Performance: 6 Scenarios
Managing with an HR Perspective: 1 Legal Guidelines for Interviewing
Managing with an HR Perspective: 2 Respecting Employees' Individual Rights
Managing with an HR Perspective: 3 At Will Employment

Managing with an HR Perspective: 4 Complying with ADA Requirements
Managing with an HR Perspective: 5 Family and Medical Leave Act
Managing with an HR Perspective: 6 FLSA and State Wage Hour Law
Course Code
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Course Description
This course provides tips you can use to network in the workplace. It includes information about overcoming fears,
using body language, words, and tone, and gives tips for making a good first impression.
This course will help you identify behavioral intents and troublesome behaviors. It also offers techniques that you
can use to build relationships with a variety of people.
This course focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective
listening skills.
This video is designed to help you and your organization wade through the ambiguous areas of business ethics.
After taking this course, learners will understand the primary principles of and possess strategies for ethical
decision making, development, and maintenance.
After taking this course, learners will understand the need for a practical approach to business ethics and how to
develop their own personal ethical perspectives.
This course features practical instruction for searching the Internet for legal information relevant to business ethics.
This course focuses on helping learners set and use personal value priorities in their daily lives.
When a manager acts as a career coach, the benefits are numerous. Besides having a healthy and positive
relationship with his or her employees, it encourages organizational performance. This program is designed to
show you, as a manager, the different types of employees and the best ways to help them with career decisions.
Furthermore, you'll learn techniques and skills for effective career coaching.
As a manager, it's your responsibility to make certain your employees meet or exceed the performance standards
of your company. To accomplish this, you must identify the performance needs of your employees by playing the
role of collaborator. This program provides you with the assertion skills necessary to help your employees achieve
higher results. In addition, you'll learn about performance killers and how the collaborative problem-solving process
Mentoring relationships help improve productivity by enhancing the performance of employees. During this
program, you'll learn the organizational benefits of mentoring and the qualifications for becoming a mentor. You'll
also be provided the steps involved in creating a mentor relationship.
As a manager, you must be able to break down complicated tasks into basic steps. During this program, you'll
learn the seven laws of training and the importance of using transfer of learning strategies to improve performance.
This course provides information on how to manage your e-mail, reduce e-mail volume, and recognize the sources
of common low-value messages.
This course provides information on how to use e-mails to communicate appropriately and effectively in a
professional environment.
Ths course provides information on how to manage legal and security issues related to e-mail.
This course provides information on how to take a leadership role in your department or company in developing
more productive e-mail practices.
After taking this course, learners will be able to evaluate their current performance as managers and utilize the
skills, techniques, and theories reviewed in the course to improve their productivity. Learners will also be able to
formulate plans of action to acquire additional skills needed to advance in the field of business management.
This course provides a comprehensive introduction to the skills and duties of front-line management. The course
explores the role of supervisor through best practices, expert suggestions, and practical tips that help build and
maintain productive working relationships.
This course provides an introduction to the language of finance. After taking this course, the learner wii be able to
interpret financial reports and ask intelligent questions about financial matters.
This course defines innovative thought and explains strategies for understanding and broadening your point of
This course describes ten of the most common enemies of innovation and explains how to avoid them.
This course provides tips and techniques on asking effective questions and determining the context of the answers
This course explains the vital role that energy, not necessarily logic, plays in the innovation process.
This course provides exercises and techniques that will help you create new ideas and foster creativity and
This course discusses how to effectively assess the energy and potential of ideas.
Effective teams embrace the philosophy of "None of us is as smart as all of us." Watch as Dr. Ken Blanchard,
chairman and chief spiritual officer of The Ken Blanchard Companies, provides some essential advice of how a
group of individuals can be turned into a winning team.
Welcome to Developing Successful Teams. Organizations today must constantly focus on transforming groups of
individuals into high performance teams. Often, the road to a successful team is filled with difficult obstacles that
either slow or weaken their development. During this program, you'll learn to identify the characteristics of a highly
effective team, and be able to identify the four predictable stages of team development: Forming, Storming,
Norming and Performing. You will also learn the appropriate leadership behaviors needed for each of these stages.
An increasingly pervasive workplace reality is the amount of work that must be accomplished by geographically
dispersed team members. Watch as Debra Dinnocenzo, president of ALLearnatives, discusses how remote teams
must learn new ways to communicate, exchange information and use technology to help them accomplish their
For teams to be successful, they need to constantly be learning how to move faster and maintain flexibility in order
to achieve positive results. Bill Underwood, cofounder of Catalyst Consulting Team, tells us how he has helped
teams learn and grow to become effective teams.
Much of our work today depends on the ability to influence groups of people while on projects or in team meetings.
During this program, you'll learn strategies and tips for influencing teams. In addition, you'll learn the four
communication styles and how to influence according to a person's style. You'll also learn how to interact with
Doing business today requires leaders to connect people across time, distance and cultures. This program will help
enable you to lead a successful virtual team. In addition, you'll learn what it takes to start a virtual team, how to
build trust among team members and how to monitor virtual teamwork.
Teams can be effective when they are provided clear goals with measurable results. Watch as Bob Rosner,
founder and syndicated columnist of Working Wounded, discusses whether or not a project really requires the
An organization's leadership and passion is key to recruiting and hiring the best people. Watch as Anne Bruce,
keynote speaker and workshop leader, discusses how an organization's culture and creativity can be the most
important weapon to winning the war on attracting talent.
Creating a fun work environment is good for any type of business and can result in both employee and customer
retention and loyalty. Watch as John Yokoyama, president of the world-famous Pike Place Fish Company in
Seattle, discusses how to bring your workplace to life.
Delegation is a fundamental skill needed in today's busy workplace. Most people don't delegate because they think
it's faster to do the job themselves. However, the more you delegate, the more time you will have in the future.
During this program, you'll learn what delegation is and the key concepts of delegation. You'll also learn the steps
to effective delegation. In addition, you'll learn to recognize why delegation can sometimes fail.
Motivating and retaining employees are now considered to be the most critical performance issues facing
managers in today's workplace. During this program, you'll learn how to instill employee motivation and create a fun
work environment where people love to do their jobs. You'll also learn how to blast de-motivators and discover that
fired up people are the key to higher levels of productivity.
As a manager, you encounter performance issues on a regular basis. To handle performance problems effectively,
you need to use patience, self-control and good judgment. During this program, you'll learn how to identify
employees' performance problems. You'll also learn how to resolve negative behavior and performance, as well as
determine steps to handle performance problems using the corrective action process.
Successful companies hire candidates who fit well with the company, work culture and organizational mission. The
purpose of this program is to explain how you can determine the right candidate for the position, team and
company. In addition, you'll learn ways to ask behavior-related questions that give you a better picture of how well a
candidate's traits, motivators and skills match organizational culture.
Conducting a structured interview will help predict a candidate's job success. This program will help you learn
techniques used to avoid inconsistent and difficult interviews. You'll also learn how to prepare for the interview,
conduct the interview and evaluate the candidate in a way that increases the effectiveness of the employment
Companies compete based on the knowledge of their employees. Watch as Dr. Vinod Jain, CEO of NextBase
Corporation, discusses how to utilize, capture and access your employees' knowledge.
The 360 degree feedback process is designed to help you identify areas of opportunity, where a change in your
behavior can make a significant difference in your leadership abilities. During this program, you'll learn the
concepts of 360 degree feedback and the importance of sharing and following up. You'll also learn how to create a
Welcome to Managing Performance. Managing people and their performance is a critical part of a manager's job.
You need to provide direction, develop the skill levels of your employees, increase their productivity and enhance
their job satisfaction. During this program, you'll learn how to effectively manage the performance of others using
three key components: performance planning, monitoring progress and reviewing performance.
With the increased demand for telecommuters comes the need for managers who can supervise them. During this
program you'll learn the skills needed to supervise off-site employees. You'll also learn the organizational benefits
of telecommuting, how to create telecommuting policies and how to choose a quality telecommuter.
How do you turn on your employees to their jobs? Anne Bruce, keynote speaker and workshop leader, describes
how you can motivate and retain key employees. In addition, Anne will describe what managers should do and not
do when motivating employees.
Innovative recruiting is important in today's business world due to increased competition for top talent employees.
During this program, you will learn the importance of recruiting as well as new and different recruiting strategies
that will help you attract the best potential job candidates. You'll also learn practical recruiting techniques that can
It's a stark reality in today's competitive labor market that unplanned, unwanted attrition can attack and damage
even the most successful companies. This program will help you identify the risks of attrition within your team and
recognize the role you play as a manager in employee retention. You'll also learn how to use the TALENT model to
identify specific retention practices to retain your most valued employees.
The challenge of retaining top talent is an issue managers will face for years to come. Watch as Dr. B. Lynn Ware,
industrial psychologist specializing in employee retention, discusses the trends impacting retention, attitudes of the
new workforce and what managers can do to retain key employees.
To ensure the long-range success of your organization, it is key to implement succession planning. Today we
know, for an organization to be at par on all levels, there has to be a ready-to-draw-from talent pool in place -
before it's needed. During this program, you'll learn how to eliminate panic hiring, develop a succession plan and
provide significant career guidance to employees.
Most managers are aware of the disruptive nature of the loss of a valued employee. But how about the hidden
costs that often get overlooked? Join us as Dr. B. Lynn Ware, industrial psychologist specializing in employee
retention, discusses the costs of attrition and the impact to your company's bottom line.
To effectively facilitate diversity in the workplace, managers need to know what is really meant by diversity and how
to maintain a diverse work environment. During this program, you'll learn the four approaches to diversity
management and how to use each approach. You'll also learn how to facilitate diversity management and to lead
Becoming a new manager can sometimes feel like an invisible wall has gone up between you and your former co-
workers. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how you can
show your former co-workers you're going to be a different kind of boss.
It's wise for managers to hesitate before launching a confrontation with their employees. Watch as Bob Rosner,
founder and syndicated columnist of Working Wounded, discusses how to effectively counsel your employees,
If you give employees time and support, you'll be overwhelmed with what they'll offer. Watch as Bob Rosner,
founder and syndicated columnist of Working Wounded, discusses how respecting and developing employees can
bring impressive results to your business.
This course provides the learner with answers to questions new managers often have at the start of their
management career such as the biggest mistakes made by new managers, how to build successful teams, and
After taking this course, the learner will be able to deliver effective feedback that employees understand and are
able to successfully apply. It also discusses how to keep up with performance appraisals, yet provide thorough,
thoughtful evaluations that are constructive and well-supported.
After taking this course, the learner will be able to delegate work, think strategically, and plan meetings. It also
discusses how to make effective decisions that will lead employees forward.
After taking this course, the learner will be able to level with their employees, deliver bad news, express themselves
clearly, and ask questions that uncover employees' ideas and opinions.
After taking this course, the learner will be able to obtain input on improving both their own and the organization's
performance. It also discusses how to obtain useful information from departing employees during their exit
interviews and how to receive feedback from your superiors. It covers the importance of listening, to get the most
from the speaker's concerns and ideas, as well.
After taking this course, the learner will be able to help employees improve their performance and deal with
organizational change. It also discusses how to handle cynics who are lowering employee morale and deal with
This course will give the learner best practices for gaining success through work performance. It illustrates the
value of cultivating friendships within your organization so you can exchange ideas and favors. It also discusses
effective time management and how to make compelling presentations.
The way and speed in which you deliver content to your customers can determine your company's success. Watch
as Jonathan Seelig, vice president of strategy and corporate development at Akamai, discusses how to
decentralize a Web infrastructure in order to give customers better access, reliability and performance.
Creating and communicating vision is an absolute requirement for any leader wanting to achieve his or her goals
and future dreams. During this program, you will learn to develop your own visionary skills, as well as your ability to
communicate them convincingly to others. You'll also learn how to write your own vision statement and ways to
motivate others to share and buy into the vision.
An organization with many leaders focuses on an inspiring vision and values, listening to and caring for employees
and leading by personal example. Watch as Gifford Pinchot, author of Intrapreneuring in Action, discusses how to
apply these principles within your organization.
Channel conflict. Cannibalized products. Confused customers. Watch as Walid Mougayar, President of
CYBERManagement, Inc., and internationally recognized management consultant, speaker and author, discusses
how organizations can address the challenges of doing business over the Internet.
Finding the right e-business strategy can impact how effective a company will be in this next generation of
electronic commerce. Watch as Dr. Ravi Kalakota, CEO of E-Business Strategies and author of E-Business 2.0,
discusses what e-business really entails and how to create an effective e-business strategy.
Leaders of the future will need to have a new mind set as to how they will lead. Join us as Dr. Marshall Goldsmith,
one of the world's foremost authorities on helping leaders achieve positive, measurable change in behavior,
discusses the challenges leaders will face in the future.
Organizations today are afflicted with plagues of change, whether dealing with mergers, changes in leadership,
redefinitions of corporate goals, changes in products or services, etc. During this program, you will learn the
differences between change and transition and the three phases of the transition process. You will also learn the
necessary steps for successful transitions and the importance of leadership during the transition.
Crazy times call for crazy leadership. Watch as Tom Peters, guru of the gurus of management and Chairman of
Tom Peters Company, discusses how you can lead in crazy, freaked out times.
Establishing processes is the phase in which leaders monitor progress towards the vision, purpose and values of
the organization. In this program, you'll learn the process needed in order to reach the desired end state of your
strategic intent. You'll also learn the behaviors people in the organization need to display in order to maintain the
strategic direction. Finally, you will learn the importance of rewards and recognition during this phase.
The first phase of strategic planning is the challenge of making strategic choices and alignment. Implementing
initiatives is the phase about making it work. In this program, you'll learn the process of implementing strategic
initiatives. You'll also learn the ways to evaluate the implementation of initiatives and how to recognize why
A great challenge for management is to successfully focus the talent and energy of individuals toward a clear and
aligned intent. This program is designed to describe the three phases of strategic implementation. It will help you
learn the importance of committing to strategic choices, as well as the crucial aspects of the strategic alignment
To get an explosion of appropriate innovation, you must find a way to direct and support an entrepreneurial spirit.
Watch as Gifford Pinchot, author of Intrapreneuring in Action, discusses how to open the doors of innovation.
Successful companies and workers in the new economy understand the old rules of running a business no longer
apply. Join Dr. Louis Patler, President of The B.I.T. Group, an international consulting company, as he discusses
how the rules of surfing can help today's organizations ride the wave of non-stop change.
With first-generation online marketplaces up and running, the potential for long-term benefits for buyers and sellers
remains promising. Watch as Biri Singh, cofounder and CEO of Idapta, author, speaker and thought leader in the
B2B e-commerce space, discusses strategies for being successful in the e-marketplace.
All leaders challenge the process. They're willing to take risks, to innovate and experiment to find new and better
ways of doing things. During this program, you'll learn how to find opportunities to make change happen. You'll also
learn how to promote and foster risk-taking. In addition, you'll learn ways to establish a climate in which people can
take charge of change and turn uncertainty into opportunities to experiment and learn from mistakes. Based on the
best-selling book, The Leadership Challenge by James M. Kouzes and Barry Z. Posner.
Leaders enable others to act. They enlist the support and involve all those who must live with results and they
make it possible for others to do good work. Leaders know that no one does his or her best when feeling weak,
incompetent or alienated. They know those who are expected to produce the results must feel a sense of
ownership. During this program, you'll learn how collaboration improves performance. You'll also learn ways to
foster collaboration by promoting cooperative goals and building trust. In addition, you'll learn how to share power in
order to strengthen others and identify ways to give power to others. Based on the best-selling book, The
The climb to the top is arduous and long. People become exhausted, frustrated and disenchanted. They're often
tempted to give up. Leaders encourage the heart by carrying on. During this program, you'll learn how to link
rewards with performance and identify ways to provide recognition. You'll also learn how to celebrate
accomplishments. In addition, you'll learn action steps you can take to celebrate accomplishments. Based on the
best-selling book, The Leadership Challenge by James M. Kouzes and Barry Z. Posner.
Leaders inspire a shared vision. They gaze across the horizon of time, imagining the attractive opportunities that
are in store for them. They have a desire to make something happen, to change the way things are, to create
something no one else has ever created before. During this program, you'll learn how to envision the future and
identify ways to develop a vision. You'll also learn how to develop a shared sense of destiny. In addition, you'll learn
ways to enlist others in a common vision. Based on the best-selling book, The Leadership Challenge by James M.
Leaders set an example and build commitment through simple, daily acts that create progress and momentum.
They model the way through personal example and dedicated execution. During this program, you'll learn how to
sustain leader credibility and set an example for others. You'll also learn how the small wins process helps people
succeed. In addition, you'll learn ways to build commitment. Based on the best-selling book, The Leadership
Dozens of successful organizations have transformed the rules of competition by pioneering the business web, or b-
web. Watch as Don Tapscott, Chairman of Digital 4Sight, President of New Paradigm Learning Corporation,
consultant, speaker and authority on information technology in business, discusses the power of the business web.
We now live in a world where the rate of change is increasing and where the key to success is having a new
attitude that is durable and flexible. In this program, you'll learn how to become committed to inventing the future
using the concepts of the new Thoughtware. You'll also learn the importance of service excellence and strategies
Today's leadership must be taken to a different level, a level more invisible, yet more powerful. Through special
retention and globalism practices of the new Thoughtware, leadership success can be achieved. During this
program, you'll learn the importance of employee retention and the new commitment. You'll also learn how to think
globally and how to become engaged in the mind set of invisible leadership.
The real power of reflection is revealed through a perspective that is wise enough to be made real. During this
program, you'll learn the definition of innovation and the differences between creativity and innovation. You'll also
learn strategies to use that will help you create an innovative work environment.
In order for a company to be innovative, it needs to develop new relationships with others within the company and
with its customers. Watch as Mitchel Resnick, associate professor at MIT Media Laboratory and author of Turtles,
Termites, and Traffic Jams: Explorations in Massively Parallel Microworlds, discusses how to achieve business
No longer does bigger, heavier and more solid mean more value. Watch as Chris Meyer, director of the Cap
Gemini Ernst & Young Center for Business Innovation, discusses how the value of companies now lies in the
This course provides information on how a manager can refocus and gather important resources in the early
stages of a significant corporate change.
This course provides information about leading a work unit through organizational change. It focuses on helping
your team adapt to change by implementing transition rules, getting team members involved, rewarding your team
for achievements, and squashing rumors.
This course explains why some members of a team have a difficult time positively engaging in change situations,
and what you, as a change leader, can do to help them through the change.
The at will employment doctrine means an employee can be terminated at any time, for any reason or no reason at
all, with or without notice. During this program, you'll learn the definition of at will employment and the four key
exceptions to the doctrine. You'll also learn practical management tips to follow to prevent legal claims of a
The Americans with Disabilities Act or ADA makes it illegal to discriminate against people with disabilities. As a
manager, you need to know what is covered in the ADA. During this program, you'll learn how to comply with the
ADA requirements during the hiring process. You'll also learn who qualifies for protection under the ADA and how
to make reasonable accommodations for employees with disabilities. In addition, you'll learn what questions, if any,
Most managers are unaware their actions on the job may lead to illegal discrimination. The results can mean
employee dissatisfaction and expensive lawsuits. This program will help you understand discrimination laws and
how to avoid illegal discrimination. In addition, you'll learn guidelines to prevent unintentional discrimination when
hiring, promoting and terminating employees.
Most managers are unaware their actions on the job may lead to illegal discrimination. The results can mean
employee dissatisfaction and expensive lawsuits. This program will help you understand discrimination laws and
how to avoid illegal discrimination. In addition, you'll learn guidelines to prevent unintentional discrimination when
hiring, promoting and terminating employees.
Drug and alcohol abuse not only impacts efficiency and productivity, but it also increases health care costs,
absenteeism and conflicts amongst employees. During this program, you'll learn how to identify substance abuse
by employees. You'll also learn regulations for drug testing and employee privacy rights. In addition, you'll learn how
to maintain a drug- and alcohol-free workplace.
The Family Medical Leave Act (FMLA) is a federal law, enacted by Congress in 1993 to assist employees in
balancing their personal and family lives with the demands of the workplace. During this program, you'll learn about
the coverage and conditions under the FMLA and examine how to resolve FMLA issues. In addition, you'll learn the
rights of employees and employers granted under the FMLA.
The Fair Labor Standards Act, or FLSA, is the federal law that governs workplace wages and hours, requiring strict
compliance by employers. Along with state wage-hour laws, the FLSA makes up the body of law that must be
followed by each employer. During this program, you'll learn the limitation of coverage under the FLSA and how
employees are treated depending on position or level. You'll also learn the pay requirements and applicability of the
FLSA, and how to make important payroll choices. In addition, you'll learn the FLSA requirements for documenting
Freedom of religion is a fundamental principle in this country, and exercising that freedom in everyday life includes
the workplace. During this program, you'll learn the definition of religious discrimination and harassment. You'll also
learn how to accommodate religious beliefs and the limits on accommodation obligations. In addition, you'll learn
your role as a manager and what you can do to avoid religious discrimination and harassment.
You might think your employees are free to say anything they want within the workplace. However, the right to free
speech is limited in the private workplace. During this program, you'll learn the constitutional protections for public
employees and the limits on free speech rights. In addition, you'll learn the differing rights of public and private
Asking candidates fair and challenging questions can make or break the interview process. Not only can improper
questions make you miss out on talented candidates but they can also be illegal. During this program, you'll learn
the three principles to keeping interviews within legal boundaries. You'll also learn what can and cannot be asked
when interviewing, as well as other legal issues regarding the interview process.
Do you know the legally required management procedures to follow when a harassment complaint is made? During
this program, you'll learn the conditions under which liabilities for harassment can occur and the elements of an
effective harassment policy. You'll also gain an awareness of the correct procedures to implement when
Even though most states are employment-at-will territories, employees do have rights in the workplace that are
guaranteed by law. During this program, you'll learn how company policies are essential tools for preventing trouble
in the workplace. You'll also learn employees' rights to inspect their personnel files and other laws regarding
employees' rights. In addition, you'll learn employers' rights to monitor their employees as regards sexual
The workplace is becoming increasingly complex with many federal and state laws protecting the rights of
employees. As a manager, you need to be aware of these laws in order to effectively and legally manage your
employees. During this program, you'll learn the top ten issues to keep in mind while interacting with your
employees. You'll also learn tips on how to deal with these issues and stay on the right side of the law.
Behind most lawsuits are problems that could have been avoided. Watch as Bob Rosner, founder and syndicated
columnist of Working Wounded, discusses how you can help prevent company lawsuits.
With every discipline or termination decision, you're at risk of a lawsuit. In some cases, you may even be at risk if
you fail to fire someone. During this program, you'll learn the restrictions involved in termination. You'll also learn
about liability, just cause and the importance of communication. In addition, you'll learn what is meant by
progressive discipline and due process, as well as what to consider and what to avoid during the termination
With every termination decision, you're at risk of a lawsuit. In some cases, you may even be at risk if you fail to fire
someone. During this program, you'll learn the restrictions and exceptions involved during the termination process
and how to avoid liability by demonstrating just cause. In addition, you'll learn about progressive discipline and due
process, as well as what to consider when deciding to terminate an employee.
This course explains how to provide a clear direction to a team to encourage their performance.
This course shows how to take advantage of language, meetings, and problem-solving to build better
communication and performance with employees.
This course shows how to effectively reward work, encourage teamwork and cooperation, and correct mistakes
without damaging motivation.
This course provides an introduction to time and stress management, and to education to encourage you and your
This course explains how to encourage trust from and in your employees.
This course shows how to communicate and evaluate the competition in a negotiating situation.
This course outlines the different types of opponents commonly faced in negotiations. It also explains how to
appeal to the emotions of these opponents, how to use goodwill to succeed, and how to gain and use negotiating
power. Finally, this course covers some good and bad negotiating habits and some methods of controlling the
This course explains how to get past emotional blocks into the final stages of offers and counteroffers to close a
This course examines some common negotiating situations to apply general negotiating techniques.
Change is an ongoing phenomenon in our everyday lives. Because constant change is found in our careers, as well
as in our personal lives, it can be viewed overlapping with one another. This program will help you understand the
movement through the three phases of transition. You will learn how to recognize the symptoms of the neutral zone
and make the transition to change as the norm. Most importantly, this program is designed to help you create a
plan to deal with those constant, overlapping changes.
There are both good and bad office politics. It is a fact of office life and cannot be avoided. Watch as Bob Rosner,
founder and syndicated columnist of Working Wounded, discusses how to squeeze good office politics into your
In this program, you'll learn the essential principles of the Six Sigma improvement process and why it has worked
for so many companies. You'll also become fluent in the language of Six Sigma and its roles, methods, and tools.
In this program, you'll learn the common factors of successful Six Sigma implementations and how to deploy a Six
Sigma plan that reflects your organization's unique needs and culture. You'll also see important steps of each
phase of deployment, from launching to managing and growing the effort.
Many Six Sigma initiatives hit a lull as other organizational priorities arise over time. In this program, you'll learn
techniques for sustaining and growing the Six Sigma effort, and you'll see how Six Sigma is integrated with
operational and managerial processes and how it functions as part of an overall improvement system.
This course provides valuable information about building teams from drafting the initial team charter to making
teamwork part of the corporate culture.
This course provides valuable information about leading a team. It covers topics ranging from developing
leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing
This course provides information on how sexual harassment is defined under the law.
This course provides information on the steps to follow when handling sexual harassment complaints.
This course provides information on effective strategies you can use to prevent sexual harassment from occurring
in the workplace.
This course guides you through the Performance Based Coaching Self-Assessment and introduces the
contingency theory of coaching.
This course introduces the TRACC system as a method for diagnosing employee performance.
This course covers the TRACC form and Performance Level Chart. The TRACC form allows you to analyze an
employee's performance for a specific task based on performance traits. You can then apply the information from
the TRACC form to the Performance Level Chart to diagnose an employee's performance level for that task.
This course shows you how to assess employee performance levels and select a corresponding coaching style that
will be most effective when working with that employee.
This course shows you how to score and interpret your results from the Performance Based Coaching Self-
This course provides questions that will help you apply Performance Based Coaching styles to real-life situations.
This course provides information on the three principles for keeping interviews within legal boundaries, protected
characteristics, and other legal issues regarding the interview process.
This course provides information on the rights of employees and employers within the workplace.
This course provides information on at will employment and the four main exceptions to at will employment:
contractual, statutory, public policy, and employment tort.
This course explains the basic requirements of the Americans with Disabilities Act (ADA) and the ADA
Amendments Act (ADAAA) of 2008.
This course explains the basic requirements of the Family and Medical Leave Act (FMLA) and its expansion in
This course provides information on the Fair Labor Standards Act (FLSA), typically exempt and non-exempt
employees, and FLSA requirements for employers.
Time
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Course Name
Business Ethics: 1 What You Don't Know Can Hurt You


Business Ethics: 2 Everyday Ethical Dilemmas

Business Ethics: 3 Ethical Dliemmas and the Law
Business Ethics: 4 Individual Values; Organizational Values
Career Development (Videos): 1 Been There, Done That, Now What?
Career Development (Videos): The Influence Edge and Your Career



Innovation in the Workplace: 1 Defining Innovation and Determining Your Point of View
Innovation in the Workplace: 2 Identifying the Enemies of Ideas and Innovation
Innovation in the Workplace: 3 Asking Questions
Innovation in the Workplace: 4 Harnessing Energy
Innovation in the Workplace: 5 Creating Ideas
Innovation in the Workplace: 6 Measuring Success
Instructional Design: 1 Process, Needs, and Roles

Instructional Design: 2 Analysis and Objectives

Instructional Design: 3 Design Concepts

Instructional Design: 4 Planning and Implementation


Instructional Design: 5 Evaluation

Sales and Marketing (Videos): E-Mail Marketing (Interview)


Sales and Marketing (Videos): Guerrilla Marketing



Sales and Marketing (Videos): Guerrilla Trade Show Selling


Sales and Marketing (Videos): Marketing Your Web Site (Interview)


Sales and Marketing (Videos): New Rules of Online Advertising (Interview)


Sales and Marketing (Videos): Sales Skills for Call Centers


Sales and Marketing (Videos): Target Your Market (Interview)

Sales and Marketing (Videos): The Influence Edge and Sales
Sales and Marketing (Videos): Track Selling Step 1: Approach



Sales and Marketing (Videos): Track Selling Step 2: Qualification



Sales and Marketing (Videos): Track Selling Step 3: Agreement On Need



Sales and Marketing (Videos): Track Selling Step 4: Sell the Company



Sales and Marketing (Videos): Track Selling Step 5: Fill the Need




Sales and Marketing (Videos): Track Selling Step 6: Act of Commitment


Sales and Marketing (Videos): Track Selling Step 7: Cement the Sale




Sales and Marketing (Videos): Working Wounded: Closing A Sale


Sales and Marketing (Videos): Working Wounded: Getting Out of a Sales Slump

Sales and Marketing (Videos): Working Wounded: Keys to a Successful Marketing Campaign

Sales and Marketing (Videos): Working Wounded: Making A Gatekeeper an Ally

Sarbanes-Oxley Act: 1 Overview, Disclosures, and Reporting


Sarbanes-Oxley Act: 2 Standards, Regulations, and Penalties



Sexual Harassment in the Workplace: 1 Why Can't We All Just Get Along


Sexual Harassment in the Workplace: 2 Defining Sexual Harassment


Sexual Harassment in the Workplace: 3 Preventing Sexual Harassment
Sexual Harassment in the Workplace: 4 Responding to Sexual Harassment


Workplace Environment (Videos): Computer Comfort


Workplace Environment (Videos): Diversity Effectiveness - An Overview


Workplace Environment (Videos): E-Mail and Internet Privacy at Work



Workplace Environment (Videos): Ethical Decision Making



Workplace Environment (Videos): Ethics in the Workplace - Choose Wisely!


Workplace Environment (Videos): Moving Toward Diversity Effectiveness


Workplace Environment (Videos): Preventing Sexual Harassment



Workplace Environment (Videos): Preventing Sexual Harassment (Presentation Style)


Workplace Environment (Videos): Preventing Violence in the Workplace



Workplace Environment (Videos): Preventing Violence in the Workplace (Presentation Style)



Workplace Environment (Videos): Working Wounded: Overcoming Your Own Bias

Workplace Environment (Videos): Workplace Violence: Ingredients for Disaster


xual Harassment Awareness for Managers: Defining Harassment
exual Harassment Awareness for Managers: Handling Complaints
Sexual Harassment Awareness for Managers: Preventing Harassment


Coaching for Performance: 1 Fundamentals
Coaching for Performance: 2 Performance Vital Signs

Coaching for Performance: 3 Diagnosing Performance


Coaching for Performance: 4 Coaching Styles
Coaching for Performance: 5 Personalizing Coaching Practices
Coaching for Performance: 6 Scenarios
Managing with an HR Perspective: 1 Legal Guidelines for Interviewing
Managing with an HR Perspective: 2 Respecting Employees' Individual Rights
Managing with an HR Perspective: 3 At Will Employment

Managing with an HR Perspective: 4 Complying with ADA Requirements
Managing with an HR Perspective: 5 Family and Medical Leave Act
Managing with an HR Perspective: 6 FLSA and State Wage Hour Law
Negotiation: 1 Groundwork
Negotiation: 2 How You Say It
Negotiation: 3 Understand the Opposition
Course Code

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        beth03
        beth04
       C1CD01



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Course Description
This video is designed to help you and your organization wade through the ambiguous areas of business ethics.
After taking this course, learners will understand the primary principles of and possess strategies for ethical
decision making, development, and maintenance.
After taking this course, learners will understand the need for a practical approach to business ethics and how to
develop their own personal ethical perspectives.
This course features practical instruction for searching the Internet for legal information relevant to business ethics.
This course focuses on helping learners set and use personal value priorities in their daily lives.
This course provides information on reconditioning yourself for success.
You are the main influencer of your career. Therefore, you need to know how to put together clear strategies for
your development. During this program, you'll learn the steps of career development and the influence strategies to
help you stay on track to reach your goals. In addition, you'll learn how to influence others to help make your
development and career plans a reality.
This course defines innovative thought and explains strategies for understanding and broadening your point of
This course describes ten of the most common enemies of innovation and explains how to avoid them.
This course provides tips and techniques on asking effective questions and determining the context of the answers
This course explains the vital role that energy, not necessarily logic, plays in the innovation process.
This course provides exercises and techniques that will help you create new ideas and foster creativity and
This course discusses how to effectively assess the energy and potential of ideas.
This course provides an introduction to learning theory and the instructional design process, tactics for identifying
the need for instruction. It also examines the roles of the designer and other personnel in the process.
This course provides an introduction to learner analysis procedures, task and content analysis, as well as writing
and classifying learning objectives.
This course provides information on sequencing, delivery and instructional strategy, as well as designing the
instructional message.
This course provides an introduction on developing instructional materials, instructional delivery methods, support
and management of an instructional design group, as well as implementation decisions as they relate to various
aspects of project planning.
This course provides an introduction to the use of evaluation instruments in the instructional design process. This
benefits the learner by establishing guidelines for the creation and use of testing material to determine the
Using the correct e-mail marketing techniques can increase the brand awareness of your business. Watch as Jim
Sterne, internationally known Internet marketing consultant, author and lecturer, discusses how you can use e-mail
to attract customers to your company Web site.
Today, traditional marketing practices can be very expensive and complex. This course simplifies these
complexities, eliminates the high costs and explains how companies can use marketing to generate profits from
minimum investments. This program will help you define and understand guerrilla marketing practices. You'll also
learn important guerrilla marketing secrets that will allow you to have a competitive advantage.
At a trade show, you only have a few seconds to pull in potential customers. During this program, you'll learn
effective strategies on how you can increase your sales on the trade show floor. You'll also learn how to avoid the
six deadly trade show selling sins, how to make first contact with customers, how to connect QUICK and how to
Winning Internet companies make first-time visitors repeat customers. Watch as Mohan Sawhney, Tribune
Professor for Electronic Commerce and Technology at Kellogg Graduate School of Management, Northwestern
University, offers tips on how to better market your Web site.
A smart banner ad can bring thousands of eager customers to your site. Watch as Jim Sterne, internationally
known Internet marketing consultant, author and lecturer, describes the new rules to help promote your product
most effectively on the World Wide Web.
Customers never see or meet the person they call when making a transaction by telephone. Because of this, the
role of a call center professional, whether an advisor, operator, sales or service rep, has never been more
important. This program is designed to provide you with tools and techniques to ensure a successful customer
Targeting the right market for your product or service can make or break your company. Watch as Steve Mott,
president of BetterBuyDesign.com, discusses how to identify and leverage your market opportunity.
Using influencing skills while selling can be crucial in demonstrating how your product or service can meet your
customer's needs. During this program, you'll learn the four stages in the sales cycle and how to use influence
behaviors while selling. You'll also learn how to handle customer's objections by using influencing behaviors.
Step One of the Track Selling System, Approach, is just what it sounds like: getting to know your prospect,
introducing yourself and establishing rapport. During this program, you'll learn the importance of the introduction
during a sales call and ways to build rapport with prospects. You'll also learn how to sell yourself to a prospect and
how long the rapport-building portion of your sales presentation should last.
During Step Two of the Track Selling System, Qualification, you help your prospects determine exactly what they
need. Then, you gear the rest of your presentation to meeting those needs. During this program, you'll learn the
three critical qualification questions to ask, as well as specific types of questions to use to keep your prospects
talking. You'll also learn how much time to spend on qualification and how to handle problems as they come up.
In Step Three of the Track Selling System, Agreement on Need, you need to make sure you and your prospect are
in agreement, working to achieve the same goals. During this program, you'll learn how to summarize information
you've received from your prospect. You'll also learn what to do if the prospect doesn't agree and how to use
Agreement on Need in multiple sales calls.
During Step Four of the Track Selling System, Sell the Company, you'll help your prospect make a positive decision
about your company. During this program, you'll learn how to use a transition question to begin selling your
company. You'll also learn ways to supply your prospect with information about your company and how to help your
prospects decide your company has integrity and is able to perform as promised.
During Step Five of the Track Selling System, Fill the Need, all the careful groundwork you've been laying will begin
paying off. You now show your prospects precisely how your product or service solves their problems or fills their
needs. You also help your prospect make positive decisions about your product or service, as well as the price.
During this program, you'll learn how to use the Feature/Benefit/Reaction sequence. You'll also learn how to appeal
to your prospect's needs, not necessarily to the consumer's.
During Step Six of the Track Selling System, Act of Commitment, is the time to ask for the order, the time to ask for
whatever act of commitment you have as your objective for your sales call. During this program, you'll learn the
importance of the close and how to ask for the order using the first close. You'll also learn how to handle objections
Step Seven of the Track Selling System, Cement the Sale, shows you how to keep your buyer satisfied after the
sale. It's only the untrained salesperson, who thinks that once you've made your sale, your involvement is over. As
a professional salesperson, you have the ability to help the prospect buy now and wear well. During this program,
you'll learn how to cement the sale and identify ways to reassure your customers after the sale. You'll also learn
how to cultivate the customer connection and the importance of the lifetime value of your customers. In addition,
you'll learn the pluses and minuses of Customer Relationship Management.
Getting the inside perspective is what you need when closing a sale. Watch as Bob Rosner, founder and
syndicated columnist of Working Wounded, discusses how to find out what your customer really needs and how to
explain the bottom-line value of what you're selling.
Getting out of a sales slump isn't the easiest task for any salesperson. Watch as Bob Rosner, founder and
syndicated columnist of Working Wounded, discusses how attitude, opportunities and technique will help keep you
Marketing isn't just a department, it's everyone's job. Watch as Bob Rosner, founder and syndicated columnist of
Working Wounded, provides tips on how to win with your marketing campaign.
Gatekeepers can help you get through to the person you need to contact. Watch as Bob Rosner, founder and
syndicated columnist of Working Wounded, discusses how you can make a gatekeeper an ally.
The Sarbanes-Oxley Act has been called the single most important piece of legislation affecting corporate
governance, financial disclosure, and the practice of public accounting since the U.S. securities laws of the early
1930s. This course will provide the learner with an overview of the Act, including changes in disclosure and
The Sarbanes-Oxley Act has been called the single most important piece of legislation affecting corporate
governance, financial disclosure, and the practice of public accounting since the U.S. securities laws of the early
1930s. This course will provide the learner with an overview of the Act, including changes in listing requirements
and penalties for noncompliance that have resulted from it.
This course introduces learners to thinking and talking about sexual harassment in the workplace. Using
conversational language, it humanizes the discussion while outlining primary concepts such as types of
harassment, recommended responses, and the information that is important for claims evaluation.
This course provides an introduction to the legislation currently dedicated to this topic, on both the federal and the
state levels. It shows the learner how sexual harassment is characterized and helps identify the types of
harassment that can occur in the workplace. This course also includes a List of state FEPA agencies.
This course shows how sexual harassment can manifest in the workplace and adversely affect the environment,
and investigates how situations can be perceived differently by those involved. It also explores ways to prevent
sexual harassment in the workplace, including the steps an employer can take to create a sexual harassment
This course educates employees about the causes and effects of sexual harassment in the work environment. It
looks at elements that define behavior as harassment, methods that can be used to prevent it, as well as ways to
deal with the situation if it happens.
Understanding and applying the basics of ergonomics can put you in control of your comfort when using your
computer. During this program you'll learn easy and effective ways to ease discomfort or prevent it from occurring.
You'll also learn effective techniques for maximizing comfort in an ergonomically efficient workstation.
Diversity in the workplace goes way beyond race, sexism and gender. It's composed of a changing blend of
attributes, behaviors and talents characterized by differences and similarities. During this program, you'll learn the
meaning of diversity and what constitutes a diversity-mature individual. You'll also learn the steps to diversity
The explosion of the Internet and e-mail in the workplace has brought a host of legal, productivity and even moral
issues about the appropriate balance between an employer's right to monitor and control employee activity and
employee privacy. In this program, you'll learn about employer policies and the law regarding e-mail and Internet
usage. You'll also learn how to use e-mail and the Internet safely.
Successful employees understand they work in a complex and often ambiguous environment. Knowing how to
make decisions that are aligned with legal parameters and specific company policies will enhance your company's
reputation as well as your own. This program will increase your understanding of the meaning of business ethics,
discuss its importance and explain how to make ethically sound decisions using the ethical decision-making model.
Most unethical business practices are performed by honest people who face great pressure to perform in unethical
ways. Watch as ethics expert Paul Wiegand describes some of the ethical issues in today's workplace,
suggestions for making ethical decisions and resources available that will help you to choose wisely and do the
To be successful in today's work environment, you need to demonstrate a blend of diversity maturity and core
diversity skills. During this program, you'll learn strategies for becoming an effective diversity respondent and the
steps to assess your own diversity situation. In addition, you'll learn diversity action options and what course of
All employees are entitled to respect in the workplace. This includes the right to be free of sexual harassment on
the job. Preventing harassment in the workplace is a responsibility of all employees - no matter what their position
within the organization. During this program, you'll learn what really constitutes illegal harassment and how to
recognize and avoid it. You'll also learn what to do if you're being sexually harassed in the workplace.
All employees are entitled to respect in the workplace, including the right to be free of sexual harassment on the
job. Preventing harassment in the workplace is a responsibility of all employees - no matter what position within the
organization. During this program, you'll learn what really constitutes illegal harassment and how to recognize and
Workplace violence is an unfortunate social phenomenon occurring throughout the United States. It is responsible
for a growing number of deaths and injuries. Warning signs are all around and all employees need to be proactive
in preventing a violent situation. This program will help you identify the types of workplace violence, the warning
signs you need to be aware of and what to do in an emergency.
Workplace violence is an unfortunate social phenomenon occurring throughout the United States. It is responsible
for a growing number of deaths and injuries. Warning signs are all around and all employees need to be proactive
in preventing a violent situation. During this program you'll learn how to identify the types of workplace violence, the
warning signs to be aware of and what to do in an emergency.
Latent biases could ruin your professional image. Watch as Bob Rosner, founder and syndicated columnist of
Working Wounded, discusses how to reveal and overcome biases that could hinder your career.
Workplace violence is an unfortunate social phenomenon occurring throughout the United States. Warning signs
are all around and all employees need to be proactive in preventing a violent situation. Watch as Jim Merrill,
coauthor of When Work Equals Life, discusses violence in the workplace.
This course provides information on how sexual harassment is defined under the law.
This course provides information on the steps to follow when handling sexual harassment complaints.
This course provides information on effective strategies you can use to prevent sexual harassment from occurring
in the workplace.
This course guides you through the Performance Based Coaching Self-Assessment and introduces the
contingency theory of coaching.
This course introduces the TRACC system as a method for diagnosing employee performance.
This course covers the TRACC form and Performance Level Chart. The TRACC form allows you to analyze an
employee's performance for a specific task based on performance traits. You can then apply the information from
the TRACC form to the Performance Level Chart to diagnose an employee's performance level for that task.
This course shows you how to assess employee performance levels and select a corresponding coaching style that
will be most effective when working with that employee.
This course shows you how to score and interpret your results from the Performance Based Coaching Self-
This course provides questions that will help you apply Performance Based Coaching styles to real-life situations.
This course provides information on the three principles for keeping interviews within legal boundaries, protected
characteristics, and other legal issues regarding the interview process.
This course provides information on the rights of employees and employers within the workplace.
This course provides information on at will employment and the four main exceptions to at will employment:
contractual, statutory, public policy, and employment tort.
This course explains the basic requirements of the Americans with Disabilities Act (ADA) and the ADA
Amendments Act (ADAAA) of 2008.
This course explains the basic requirements of the Family and Medical Leave Act (FMLA) and its expansion in
This course provides information on the Fair Labor Standards Act (FLSA), typically exempt and non-exempt
employees, and FLSA requirements for employers.
This course provides information on how to prepare for and open a negotiation.
This course provides information on verbal and physical communication strategies helpful in negotiations.
This course provides information on how to analyze your opponent in a negotiation.
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Course Name
Project 2000 MOS: 1 Starting a Project

Project 2000 MOS: 2 Scheduling Tasks and Adding Resources

Project 2000 MOS: 3 Managing Work and Multiple Projects

Project 2000 MOS: 4 Using Project Central

Project 2000 MOS: 5 Customizing the Project

Project 2000 MOS: 6 Creating Reports and Exporting Data

Project 2003: 1 Learning the Basics

Project 2003: 2 Setting up a Project

Project 2003: 3 Managing Project Files

Project 2003: 4 Creating a Task List

Project 2003: 5 Scheduling Tasks

Project 2003: 6 Viewing a Schedule

Project 2003: 7 Defining Resources and Costs

Project 2003: 8 Assigning Resources and Costs
Project 2003: 9 Tracking a Project
Project 2003:10 Analyzing Progress and Revising the Schedule

Project 2007: 1 Getting Started with Project 2007
Project 2007: 2 Building a Project
Project 2007: 3 Setting Up Resources and Establishing Costs

Project 2007: 4 Viewing Projects
Project 2007: 5 Resolving Scheduling and Resource Conflicts

Project 2007: 6 Tracking the Progress of Projects
Project 2007: 7 Creating Reports and Calculating Earned Values

Project 2007: 8 Consolidating Projects

Project Management Training from a People Perspective: 1 Working Across Departments

Project Management Training from a People Perspective: 2 Building and Leading a Team

Project Management Training from a People Perspective: 3 Managing Project Stakeholders

Project Management Training from a People Perspective: 4 Communicating Effectively
Project Management Training from a People Perspective: 5 Key Documentation
Project Management Training from a People Perspective: 6 Balancing Multiple Projects
Project Management Training Professional Certification 2005: 1 Project Management Training Framework and
Initiating the Project
Project Management Training Professional Certification 2005: 2 Project Planning Processes

Project Management Training Professional Certification 2005: 3 Project Execution and Quality Management


Project Management Training Professional Certification 2005: 4 Project Monitoring and Control

Project Management Training Professional Certification 2005: 5 Project Closing
Project Management Training Professional Certification 2005: 6 Professional Responsibility
Project Management Training Professional Certification 2005: 7 Practice Exams

Project Management Training Professional Certification 2009: 1 Project Management Training Framework and Initiating the Pro
Project Management Training Professional Certification 2009: 2 Project Planning Processes

Project Management Training Professional Certification 2009: 3 Project Execution and Quality Management

Project Management Training Professional Certification 2009: 4 Project Monitoring and Control
Project Management Training Professional Certification 2009: 5 Project Closing

Project Management Training Professional Certification 2009: 6 Professional Responsibility
Project Management Training Professional Certification 2009: 7 Practice Exams
Project Management Training: 1 Project Management Training Overview
Project Management Training: 2 Understanding the Project Manager's Role
Project Management Training: 3 Defining the Problem


Project Management Training: 4 Determining the Strategy

Project Management Training: 5 Developing the Work Breakdown Structure

Project Management Training: 6 Estimating and Scheduling Resources

Project Management Training: 7 Understanding Scheduling Computations


Project Management Training: 8 Tracking Project Activities
Project Management Training: 9 Closing Out the Project
Project Management Training:10 Formalizing Project Management Training Standards
Project Management Training:11 Developing Project Teams
Project Management Training:12 Ensuring Your Own Effectiveness
Agile Project Management Strategy and Analysis: 1 Introduction to Agile
Agile Project Management Strategy and Analysis: 2 Common Misconceptions
Agile Project Management Strategy and Analysis: 3 Lean Software Development
Agile Project Management Strategy and Analysis: 4 Agile History and Overview
Agile Project Management Strategy and Analysis: 5 General Agile Practices


Agile Project Management Strategy and Analysis: 6 Becoming More Agile

Project 2010: 1 Using Project 2010
Course Code
        prjm01

        prjm02

        prjm03

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        prjm06

         prj301

         prj302

         prj303

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This course provides an overview of common misconceptions related to the agile project management methodology.




10pr01
Course Description
This course shows users how to use Microsoft Project 2000 to begin a project, set up calendars, include tasks, and
add work breakdown structure codes.
This course shows users how to use Microsoft Project 2000 to apply a calendar to a task; set task durations,
deadlines, and constraints; and add and assign resources to tasks.
This course shows users how to use Microsoft Project 2000 to identify the project's critical path, manage resource
workloads, create a master project, and track work progress.
This course shows users how to use Microsoft Project 2000 to communicate with the project workgroup and use
Project Central to communicate with your project workgroup via the Web.
This course shows users how to use Microsoft Project 2000 to create a custom table, apply filters, create and apply
a custom view, and sort and group project data.
This course shows users how to use Microsoft Project 2000 to modify a standard report, create a custom report,
export data into Microsoft Word and Excel documents, and save a view as a Web page.
This course explains how to start and exit a project. It explores the menus, toolbars, and different views. In
addition, it describes how to navigate in Project and how to use learning aids.
This course explains how to set up a Project and it explores the different options available in Project 2003. In
addition, this course explains how to create and edit a calendar in Project.
This course explains how to save and protect files. This course also explores how to copy, delete, and rename
objects. In addition, it details how to create and use templates.
This course explains how to create and edit a task list and how to define milestones and use recurring tasks. In
addition, this course details how to attach notes and hyperlinks to tasks.
This course explains how to schedule tasks, create links, and work with task constraints and deadlines. In addition,
it details how to create task calendars.
This course explains how to work with the different views in Project. It details how to alter task displays and how to
change time and date formats. In addition, the course explores how to locate and insert tasks.
This course explores different resources and costs, along with how to set resource and cost fields in Project. In
addition, this course explains how to sort, group, and filter resources.
This course explains how to assign resources and costs.
This course explains how to track projects, how to work with project baselines, and how to track performance and
This course explains the analysis process and how to revise the schedule. It also explores how to review the
current status of the project at the project, task, resource, and assignment levels.
This course explains the fundamentals of tasks and how to customize them to effectively utilize Project 2007.
This course explains the fundamentals of tasks and how to customize them to effectively utilize Project 2007.
This course explains how to use Project 2007 to assign people and materials as resources to project tasks,
manage the work hours of those resources, and configure and monitor project costs.
This course explains how to use views, tables, filters, and groups to focus on various sections of projects in Project
This course explains various techniques used to adjust a project's schedule and resolve conflicts caused by the
overallocation of project resources.
In this course, you'll learn how to set a project baseline, enter tracking information, and calculate costs.
This course explains the reporting features of Microsoft Office Project 2007 and describes the use and calculation
of earned values.
This course explains how to work with subprojects, how to create consolidated projects, and how to share
resources between projects.
This course provides information on how to work with diverse project teams that are drawn from multiple
departments. It shows you how to examine the behavioral context of your project and the impact of the corporate
This course provides information on how to apply appropriate interpersonal skills as you go about building and
leading a project team.
This course provides information on how to work with project stakeholders, which includes all the people who are
involved with or affected by a project.
This course provides information on how to communicate effectively when managing a project.
This course provides information on how to develop and use appropriate documentation when managing a project.
This course provides information on how to manage your time while balancing multiple projects.
This course introduces the learner to project management. It provides an overview of the Initiating Process Group
with a focus on passing the PMP exam.
This course introduces the learner to the development and maintenance of a project management plan. It provides
an overview of the Planning Process Group with a focus on passing the PMP exam.
This course focuses on the fact that the majority of the project management processes do not execute only once
during the course of a project, but rather they take place at multiple times as the project evolves through its
lifecycle. It provides an overview of the Executing Process Group with a focus on passing the PMP exam.
This course provides an introduction to project monitoring and control and contract administration in the context of
project management.
This course provides the learner with information about the activities associated with closing a project and a
This course focuses on the PMP Code of Professional Conduct and how to handle conflicts of interest.
After taking this course, the learner will know how to complete the application process and be prepared to take the
PMP certification exam.
This course provides an introduction to Project Management, the Project Management Framework, and Project
This course provides an introduction to the Planning Process Group and the activities that take place within that
group. This includes development of the project management plan, the WBS, and the project schedule.
This course provides an introduction to the Executing Process Group and the project management processes that
make up this group.
This course provides information about the project management Monitoring and Controlling Process Group
This course provides information about the project management Closing Process Group. It also covers
procurement documentation and dealing with closing procurement contracts.
This course provides information about the PMI Code of Ethics and Professional Conduct and the values that
This course provides information on preparing to take the PMP certification exam. It also contains two practice
This course provides an overview on the nature of projects as well as project management.
This course explains the role of the project manager and the traits and abilities he or she must have to be effective.
This course describes the importance of specifically narrowing down the problem statement. In addition, it explains
the detrimental impact that bypassing this step has. It also distinguishes between different types of problems and
possible methods for identifying them. Finally, it describes the Project Charter and how to create it.
This course defines strategy, describes methods to generate and rank a strategies list, and explains the
importance of risk and contingency planning.
This course describes how to create and organize project tasks by developing the work breakdown structure and a
network diagram.
This course explains estimating and scheduling concepts, provides guidelines for estimating and scheduling, and
describes the advantage of project management tools such as Microsoft Project.
This course explains how to perform forward and backward computations to determine the critical path in a project
network diagram and shows how an activity-on-node network diagram can be changed to make an activity-on-
arrow diagram and a bar chart.
This course describes the control phase of a project and provides guidelines on how to effectively control a project.
This course explains the close-out phase of a project and describes the activities that must be performed during
This course provides an overview on the nature of projects as well as project management.
This course describes project team dynamics and provides guidelines on how to effectively build a project team.
This course gives tips on how to be a more effective project manager.
This course provides information on how the agile model is defined and the impact it has on the project
This course provides an overview of common misconceptions related to the agile project management
This course provides a summary of the development and the interrelationship of lean and agile methodologies.
This course provides a history of the Agile methodology and how it compares and contrasts with traditional
This course provides information about general agile practices, including the five levels of agile planning and typical
requirements definition practices.
This course provides insight on the benefits and handoffs of agile and how to develop hybrid approaches. It also
covers potential obstacles to increasing agility, how to overcome those obstacles, and how to tailor agile to different
types of business environments.
This course explores the new features in Microsoft Project 2010.
Course Name
Business Ethics: 1 What You Don't Know Can Hurt You


Business Ethics: 2 Everyday Ethical Dilemmas

Business Ethics: 3 Ethical Dliemmas and the Law
Business Ethics: 4 Individual Values; Organizational Values
Managing Within the Law (Videos): At Will Employment


Managing Within the Law (Videos): Complying with ADA Requirements



Managing Within the Law (Videos): Discrimination



Managing Within the Law (Videos): Discrimination (Presentation Style)



Managing Within the Law (Videos): Drug and Alcohol Abuse in the Workplace



Managing Within the Law (Videos): Family and Medical Leave Act



Managing Within the Law (Videos): FLSA & State Wage-Hour Law




Managing Within the Law (Videos): Freedom of Religion in the Workplace



Managing Within the Law (Videos): Freedom of Speech in the Workplace


Managing Within the Law (Videos): Legal Guidelines for Interviewing



Managing Within the Law (Videos): Preventing Sexual Harassment - Manager Version


Managing Within the Law (Videos): Respecting Employees' Individual Rights
Managing Within the Law (Videos): Top Ten Ways for a Manager to Stay Out of Jail



Managing Within the Law (Videos): Working Wounded: Preventing Lawsuits

Managing Within the Law (Videos): Wrongful Termination



Managing Within the Law (Videos): Wrongful Termination (Presentation Style)



Sexual Harassment in the Workplace: 1 Why Can't We All Just Get Along


Sexual Harassment in the Workplace: 2 Defining Sexual Harassment


Sexual Harassment in the Workplace: 3 Preventing Sexual Harassment


Sexual Harassment in the Workplace: 4 Responding to Sexual Harassment


Workplace Environment (Videos): Diversity Effectiveness - An Overview


Workplace Environment (Videos): E-Mail and Internet Privacy at Work



Workplace Environment (Videos): Ethical Decision Making



Workplace Environment (Videos): Ethics in the Workplace - Choose Wisely!


Workplace Environment (Videos): Moving Toward Diversity Effectiveness


Workplace Environment (Videos): Preventing Sexual Harassment



Workplace Environment (Videos): Preventing Sexual Harassment (Presentation Style)


Workplace Environment (Videos): Preventing Violence in the Workplace
Workplace Environment (Videos): Preventing Violence in the Workplace (Presentation
Style)


Workplace Environment (Videos): Working Wounded: Overcoming Your Own Bias

Workplace Environment (Videos): Workplace Violence: Ingredients for Disaster


xual Harassment Awareness for Managers: Defining Harassment
Sexual Harassment Awareness for Managers: Handling Complaints
Sexual Harassment Awareness for Managers: Preventing Harassment


Managing with an HR Perspective: 1 Legal Guidelines for Interviewing
Managing with an HR Perspective: 2 Respecting Employees' Individual Rights
Managing with an HR Perspective: 3 At Will Employment

Managing with an HR Perspective: 4 Complying with ADA Requirements
Managing with an HR Perspective: 5 Family and Medical Leave Act
Managing with an HR Perspective: 6 FLSA and State Wage Hour Law
Sexual Harassment: 1 What Is Harassment?
Sexual Harassment: 2 Prevention and Response
Course Code

        v_be01

        beth02
        beth03
        beth04


        v_m201



        v_m202



        v_m203



        v_m204



        v_m205



        v_m206




        v_m207



        v_m208


        v_m209



        v_m210


        v_m211



        v_m212
v_m213

v_m214



v_m215



v_m216


v_sh01


shar02


shar03


shar04


v_w202



v_w203



v_w204


v_w205


v_w206



v_w207


v_w208



v_w209
         v_w210

         v_w212


         v_w211




lawm01
lawm02
lawm03

lawm04
lawm05
lawm06
sxha01
sxha02
Course Description
This video is designed to help you and your organization wade through the ambiguous areas of business ethics.
After taking this course, learners will understand the primary principles of and possess strategies for ethical
decision making, development, and maintenance.
After taking this course, learners will understand the need for a practical approach to business ethics and how to
develop their own personal ethical perspectives.
This course features practical instruction for searching the Internet for legal information relevant to business ethics.
This course focuses on helping learners set and use personal value priorities in their daily lives.
The at will employment doctrine means an employee can be terminated at any time, for any reason or no reason at
all, with or without notice. During this program, you'll learn the definition of at will employment and the four key
exceptions to the doctrine. You'll also learn practical management tips to follow to prevent legal claims of a
The Americans with Disabilities Act or ADA makes it illegal to discriminate against people with disabilities. As a
manager, you need to know what is covered in the ADA. During this program, you'll learn how to comply with the
ADA requirements during the hiring process. You'll also learn who qualifies for protection under the ADA and how
to make reasonable accommodations for employees with disabilities. In addition, you'll learn what questions, if any,
Most managers are unaware their actions on the job may lead to illegal discrimination. The results can mean
employee dissatisfaction and expensive lawsuits. This program will help you understand discrimination laws and
how to avoid illegal discrimination. In addition, you'll learn guidelines to prevent unintentional discrimination when
hiring, promoting and terminating employees.
Most managers are unaware their actions on the job may lead to illegal discrimination. The results can mean
employee dissatisfaction and expensive lawsuits. This program will help you understand discrimination laws and
how to avoid illegal discrimination. In addition, you'll learn guidelines to prevent unintentional discrimination when
hiring, promoting and terminating employees.
Drug and alcohol abuse not only impacts efficiency and productivity, but it also increases health care costs,
absenteeism and conflicts amongst employees. During this program, you'll learn how to identify substance abuse
by employees. You'll also learn regulations for drug testing and employee privacy rights. In addition, you'll learn how
to maintain a drug- and alcohol-free workplace.
The Family Medical Leave Act (FMLA) is a federal law, enacted by Congress in 1993 to assist employees in
balancing their personal and family lives with the demands of the workplace. During this program, you'll learn about
the coverage and conditions under the FMLA and examine how to resolve FMLA issues. In addition, you'll learn the
rights of employees and employers granted under the FMLA.
The Fair Labor Standards Act, or FLSA, is the federal law that governs workplace wages and hours, requiring strict
compliance by employers. Along with state wage-hour laws, the FLSA makes up the body of law that must be
followed by each employer. During this program, you'll learn the limitation of coverage under the FLSA and how
employees are treated depending on position or level. You'll also learn the pay requirements and applicability of the
FLSA, and how to make important payroll choices. In addition, you'll learn the FLSA requirements for documenting
Freedom of religion is a fundamental principle in this country, and exercising that freedom in everyday life includes
the workplace. During this program, you'll learn the definition of religious discrimination and harassment. You'll also
learn how to accommodate religious beliefs and the limits on accommodation obligations. In addition, you'll learn
your role as a manager and what you can do to avoid religious discrimination and harassment.
You might think your employees are free to say anything they want within the workplace. However, the right to free
speech is limited in the private workplace. During this program, you'll learn the constitutional protections for public
employees and the limits on free speech rights. In addition, you'll learn the differing rights of public and private
Asking candidates fair and challenging questions can make or break the interview process. Not only can improper
questions make you miss out on talented candidates but they can also be illegal. During this program, you'll learn
the three principles to keeping interviews within legal boundaries. You'll also learn what can and cannot be asked
when interviewing, as well as other legal issues regarding the interview process.
Do you know the legally required management procedures to follow when a harassment complaint is made? During
this program, you'll learn the conditions under which liabilities for harassment can occur and the elements of an
effective harassment policy. You'll also gain an awareness of the correct procedures to implement when
Even though most states are employment-at-will territories, employees do have rights in the workplace that are
guaranteed by law. During this program, you'll learn how company policies are essential tools for preventing trouble
in the workplace. You'll also learn employees' rights to inspect their personnel files and other laws regarding
employees' rights. In addition, you'll learn employers' rights to monitor their employees as regards sexual
The workplace is becoming increasingly complex with many federal and state laws protecting the rights of
employees. As a manager, you need to be aware of these laws in order to effectively and legally manage your
employees. During this program, you'll learn the top ten issues to keep in mind while interacting with your
employees. You'll also learn tips on how to deal with these issues and stay on the right side of the law.
Behind most lawsuits are problems that could have been avoided. Watch as Bob Rosner, founder and syndicated
columnist of Working Wounded, discusses how you can help prevent company lawsuits.
With every discipline or termination decision, you're at risk of a lawsuit. In some cases, you may even be at risk if
you fail to fire someone. During this program, you'll learn the restrictions involved in termination. You'll also learn
about liability, just cause and the importance of communication. In addition, you'll learn what is meant by
progressive discipline and due process, as well as what to consider and what to avoid during the termination
With every termination decision, you're at risk of a lawsuit. In some cases, you may even be at risk if you fail to fire
someone. During this program, you'll learn the restrictions and exceptions involved during the termination process
and how to avoid liability by demonstrating just cause. In addition, you'll learn about progressive discipline and due
process, as well as what to consider when deciding to terminate an employee.
This course introduces learners to thinking and talking about sexual harassment in the workplace. Using
conversational language, it humanizes the discussion while outlining primary concepts such as types of
harassment, recommended responses, and the information that is important for claims evaluation.
This course provides an introduction to the legislation currently dedicated to this topic, on both the federal and the
state levels. It shows the learner how sexual harassment is characterized and helps identify the types of
harassment that can occur in the workplace. This course also includes a List of state FEPA agencies.
This course shows how sexual harassment can manifest in the workplace and adversely affect the environment,
and investigates how situations can be perceived differently by those involved. It also explores ways to prevent
sexual harassment in the workplace, including the steps an employer can take to create a sexual harassment
This course educates employees about the causes and effects of sexual harassment in the work environment. It
looks at elements that define behavior as harassment, methods that can be used to prevent it, as well as ways to
deal with the situation if it happens.
Diversity in the workplace goes way beyond race, sexism and gender. It's composed of a changing blend of
attributes, behaviors and talents characterized by differences and similarities. During this program, you'll learn the
meaning of diversity and what constitutes a diversity-mature individual. You'll also learn the steps to diversity
The explosion of the Internet and e-mail in the workplace has brought a host of legal, productivity and even moral
issues about the appropriate balance between an employer's right to monitor and control employee activity and
employee privacy. In this program, you'll learn about employer policies and the law regarding e-mail and Internet
usage. You'll also learn how to use e-mail and the Internet safely.
Successful employees understand they work in a complex and often ambiguous environment. Knowing how to
make decisions that are aligned with legal parameters and specific company policies will enhance your company's
reputation as well as your own. This program will increase your understanding of the meaning of business ethics,
discuss its importance and explain how to make ethically sound decisions using the ethical decision-making model.
Most unethical business practices are performed by honest people who face great pressure to perform in unethical
ways. Watch as ethics expert Paul Wiegand describes some of the ethical issues in today's workplace,
suggestions for making ethical decisions and resources available that will help you to choose wisely and do the
To be successful in today's work environment, you need to demonstrate a blend of diversity maturity and core
diversity skills. During this program, you'll learn strategies for becoming an effective diversity respondent and the
steps to assess your own diversity situation. In addition, you'll learn diversity action options and what course of
All employees are entitled to respect in the workplace. This includes the right to be free of sexual harassment on
the job. Preventing harassment in the workplace is a responsibility of all employees - no matter what their position
within the organization. During this program, you'll learn what really constitutes illegal harassment and how to
recognize and avoid it. You'll also learn what to do if you're being sexually harassed in the workplace.
All employees are entitled to respect in the workplace, including the right to be free of sexual harassment on the
job. Preventing harassment in the workplace is a responsibility of all employees - no matter what position within the
organization. During this program, you'll learn what really constitutes illegal harassment and how to recognize and
Workplace violence is an unfortunate social phenomenon occurring throughout the United States. It is responsible
for a growing number of deaths and injuries. Warning signs are all around and all employees need to be proactive
in preventing a violent situation. This program will help you identify the types of workplace violence, the warning
signs you need to be aware of and what to do in an emergency.
Workplace violence is an unfortunate social phenomenon occurring throughout the United States. It is responsible
for a growing number of deaths and injuries. Warning signs are all around and all employees need to be proactive
in preventing a violent situation. During this program you'll learn how to identify the types of workplace violence, the
warning signs to be aware of and what to do in an emergency.
Latent biases could ruin your professional image. Watch as Bob Rosner, founder and syndicated columnist of
Working Wounded, discusses how to reveal and overcome biases that could hinder your career.
Workplace violence is an unfortunate social phenomenon occurring throughout the United States. Warning signs
are all around and all employees need to be proactive in preventing a violent situation. Watch as Jim Merrill,
coauthor of When Work Equals Life, discusses violence in the workplace.
This course provides information on how sexual harassment is defined under the law.
This course provides information on the steps to follow when handling sexual harassment complaints.
This course provides information on effective strategies you can use to prevent sexual harassment from occurring
in the workplace.
This course provides information on the three principles for keeping interviews within legal boundaries, protected
characteristics, and other legal issues regarding the interview process.
This course provides information on the rights of employees and employers within the workplace.
This course provides information on at will employment and the four main exceptions to at will employment:
contractual, statutory, public policy, and employment tort.
This course explains the basic requirements of the Americans with Disabilities Act (ADA) and the ADA
Amendments Act (ADAAA) of 2008.
This course explains the basic requirements of the Family and Medical Leave Act (FMLA) and its expansion in
This course provides information on the Fair Labor Standards Act (FLSA), typically exempt and non-exempt
employees, and FLSA requirements for employers.
This course provides information on how sexual harassment is defined under the law.
This course provides information on effective strategies you can use to prevent and respond to incidents of sexual
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57
Course Name
AJAX: 1 History and Revival of AJAX
AJAX: 2 Introducing JavaScript
AJAX: 3 The XMLHttpRequest Object

AJAX: 4 N-Tier and AJAX
AJAX: 5 Rich Internet Applications

AJAX: 6 CSS and the DOM

AJAX: 7 AJAX Frameworks

AJAX: 8 Understanding an AJAX Library

AJAX: 9 AJAX and Web Services
AJAX:10 Tagging with AJAX
AJAX:11 Cloning Google Suggest

AJAX:12 User Controls and AJAX.NET
AJAX:13 AJAX and Mapping
AJAX:14 AJAX and Web Parts
AJAX:15 AJAX and ASP.NET Security
AJAX:16 Performance
AJAX:17 Debugging Your Application
AJAX:18 AJAX and Site Testing

AJAX:19 AJAX Usability
AJAX:20 Atlas

C in 21 Days: 1 Week 1

C in 21 Days: 2 Week 2



C in 21 Days: 3 Week 3



CGI/Perl: 1 Getting Familiar with Forms
CGI/Perl: 2 Building Programs
CGI/Perl: 3 Web Applications
CGI/Perl: 4 Interacting with Databases
CIW Foundations 1D0-510: 1 IT Job Roles

CIW Foundations 1D0-510: 2 Internet Access Infrastructure

CIW   Foundations 1D0-510: 3 Web Browsers
CIW   Foundations 1D0-510: 4 Electronic Mail
CIW   Foundations 1D0-510: 5 Networking and Internet Services
CIW   Foundations 1D0-510: 6 Communicating with Internet Technology
CIW   Foundations 1D0-510: 7 Web Browser Customizations
CIW   Foundations 1D0-510: 8 Internet Client Security Issues
CIW   Foundations 1D0-510: 9 Web Search Engines
CIW Foundations 1D0-510:10 PIMs, File Transmissions, and Usage Issues

CIW Foundations 1D0-510:11 Project Management Training Concepts
CIW Foundations 1D0-510:12 Database Concepts
CIW Foundations 1D0-510:13 Web Page Creation

CIW   Foundations 1D0-510:14 HTML and Graphics
CIW   Foundations 1D0-510:15 Web Page Design and Color
CIW   Foundations 1D0-510:16 HTML User-Input Forms
CIW   Foundations 1D0-510:17 HTML Frames
CIW   Foundations 1D0-510:18 XML and Server-Side Web/Application Developments
CIW   Foundations 1D0-510:19 Web Site Navigation and Accessibility
CIW   Foundations 1D0-510:20 Cascading Style Sheets (CSS)
CIW   Foundations 1D0-510:21 Extensible Hypertext Markup Language (XHTML)
CIW   Foundations 1D0-510:22 Web Technologies
CIW   Foundations 1D0-510:23 GUI HTML-Editing Software
CIW   Foundations 1D0-510:24 Web Site Performance Issues
CIW   Foundations 1D0-510:25 Web Site Planning
CIW   Foundations 1D0-510:26 Web Site Development and Maintenance
CIW   Foundations 1D0-510:27 Oral Web Site Presentation
CIW   Foundations 1D0-510:28 E-Commerce Technologies and Concepts
CIW   Foundations 1D0-510:29 Database Connectivity
CIW   Foundations 1D0-510:30 Service Providers

CIW Foundations 1D0-510:31 The End User Experience/Site Creativity

CIW   Foundations 1D0-510:32 Copyright and Ethical Issues
CIW   Foundations 1D0-510:33 Basic Data Communication
CIW   Foundations 1D0-510:34 Networking Hardware
CIW   Foundations 1D0-510:35 IP Addresses

CIW Foundations 1D0-510:36 Internet Servers
CIW Foundations 1D0-510:37 Client Performance Issues

CIW Foundations 1D0-510:38 Network-Aware System Maintenance
CIW Foundations 1D0-510:39 Network-Based Client Operating Systems

CIW Foundations 1D0-510:40 Wireless Networks
CIW Foundations 1D0-510:41 Managing IT Careers

CIW Security 1D0-470: 1 Security Fundamentals

CIW Security 1D0-470: 2 Attack Types and Encryption


CIW Security 1D0-470: 3 Protocol Layers and Security


CIW Security 1D0-470: 4 Firewalls

CIW Security 1D0-470: 5 Operating System Security


CIW Security 1D0-470: 6 Assessing and Reducing Risk
CIW Security 1D0-470: 7 Security Auditing


CIW Security 1D0-470: 8 Auditing and the Control Phase

CIW Security 1D0-470: 9 Attack Detection and Response

CIW Security 1D0-470:10 Auditing and Log Analysis

ColdFusion MX: 1 Introduction and Installation

ColdFusion MX: 2 Talking with the Database


ColdFusion MX: 3 Displaying Data

ColdFusion MX: 4 Programming and Application Framework

ColdFusion MX: 5 Custom Tags and Building Blocks

ColdFusion MX: 6 Using E-mail, Complex Data Types, and FTP

ColdFusion MX: 7 Securing, Debugging, and Improving Application Performance

ColdFusion MX: 8 Using Flash, Java, and XML
ColdFusion MX: 9 Integration and Understanding Fusebox and FLiP

ColdFusion MX:10 Functions, Tags, and Resources

Crystal Reports 8: 1 Getting Started
Crystal Reports 8: 2 Designing a Report

Crystal Reports 8: 3 Selecting Records
Crystal Reports 8: 4 Sorting and Grouping Data
Crystal Reports 8: 5 Creating Summary Totals, Reports, and Graphs
Crystal Reports 8: 6 Formulas and Functions
Crystal Reports 8: 7 Printing and Exporting Reports

Crystal Reports 8: 8 Linking Tables
Crystal Reports XI: 1 Navigating the Design Environment
Crystal Reports XI: 2 Selecting Just the Right Data Source(s) for Your Report

Crystal Reports XI: 3 Do It Yourself and Wizard Reporting

Crystal Reports XI: 4 Selecting and Organizing Your Report Data
Crystal Reports XI: 5 Manipulating Your Report Data in Meaningful Ways

Crystal Reports XI: 6 Letting Formulas and Functions Do All the Work
Crystal Reports XI: 7 Creating Dynamic Reports with Parameters


Crystal Reports XI: 8 Formatting Reports that Function and Sizzle
Crystal Reports XI: 9 Making Report Sections Work for You
Crystal Reports XI:10 Visualizing Your Report Data with Charts and Maps

Data Warehousing: 1 Concepts
Data Warehousing: 2 Management
DB2 Universal Database: 1 Features of DB2

DB2 Universal Database: 2 Installing and Configuring DB2

DB2 Universal Database: 3 DB2 Instances, Server Communication, and Clients

DB2 Universal Database: 4 Data Security and Database Creation

DB2 Universal Database: 5 Creating Table Spaces and Accessing Data

DB2 Universal Database: 6 SQL and Design Considerations

DB2 Universal Database: 7 System Tools and Recovery Concepts

DB2 Universal Database: 8 Moving and Replicating Data


DB2 Universal Database: 9 Monitoring DB2 Performance

Dreamweaver 8: 1 New Design Tools
Dreamweaver 8: 2 New Application Development Features

Dreamweaver MX 2004: 1 Interface and Web Page Creation Basics
Dreamweaver MX 2004: 2 Project Planning, Link Creation, and HTML Editing

Dreamweaver MX 2004: 3 Images, Image Maps, and Assets
Dreamweaver MX 2004: 4 Tables, Frames, and Framesets

Dreamweaver MX 2004: 5 Dynamic HTML


Dreamweaver MX 2004: 6 Advanced Behaviors and Forms

Dreamweaver MX 2004: 7 Uploading Projects and Working with Templates


Dreamweaver MX: 1 Introduction
Dreamweaver MX: 2 Setting Up a Web Site

Dreamweaver MX: 3 Designing the Site


Dreamweaver MX: 4 Adding Graphics


Dreamweaver MX: 5 Tables

Dreamweaver MX: 6 Frames

Dreamweaver MX: 7 Styles and CSS
Dreamweaver MX: 8 Dynamic HTML

Dreamweaver MX: 9 Advanced DHTML

Dreamweaver MX:10 Multimedia Integration


Dreamweaver MX:11 Dynamic Web Sites

Dreamweaver MX:12 Forms and Interactivity


Dynamic HTML: 1 DHTML and Style Sheets

Dynamic HTML: 2 Using JavaScript
Dynamic HTML: 3 Objects and Events
Dynamic HTML: 4 Styles and Content
Dynamic HTML: 5 Data from Other Sources

Flash 8: 1 What's New to Basic

Flash 8: 2 What's New to Professional

Flash MX 2004 ActionScript 2.0: 1 Object-Oriented Programming
Flash MX 2004 ActionScript 2.0: 2 Properties and Methods



Flash MX 2004 ActionScript 2.0: 3 Implementing Inheritance and Interfaces
Flash MX 2004 ActionScript 2.0: 4 Inter-Object Communication
Flash MX 2004 ActionScript 2.0: 5 Building User Interface Components
Flash MX 2004: 1 Using the Interface and Importing Graphics


Flash MX 2004: 2 Drawing, Painting, and Using the Library
Flash MX 2004: 3 Creating Animation


Flash MX 2004: 4 Using Shape Tween and Timeline Effects

Flash MX 2004: 5 Using Sound and Layers


Flash MX 2004: 6 Adding Symbol and Buttons

Flash MX 2004: 7 ActionScrip, Behaviors, and Publishing

Flash MX ActionScript: 1 Getting Started


Flash MX ActionScript: 2 Directing and Managing Movies

Flash MX ActionScript: 3 Using Variables, Properties, and Functions
Flash MX ActionScript: 4 Creating Objects and Interactive Elements


Flash MX ActionScript: 5 Working with Text, Buttons, and Menus

Flash MX ActionScript: 6 Statements, Expressions, and Testing


Flash MX ActionScript: 7 Adding Advanced Features



Flash MX ActionScript: 8 Finishing Touches



Flash MX: 1 Flash Overview

Flash MX: 2 Animation
Flash MX: 3 Text and Forms
Flash MX: 4 Coordinated Animations
Flash MX: 5 Sound and Music
FOCUS: 2 Working with FOCUS
FOCUS: 3 Basic Report Preparation
FOCUS: 4 Creating Simple Reports
FOCUS: 5 Creating Complex Reports
FOCUS: 6 Additional Reporting Techniques
FOCUS: 7 Fundamentals of Graphs
FOCUS: 8 Advanced Graph Topics
FOCUS: 9 Data Manipulation for Reporting
FOCUS:10 Advanced Screening Techniques
FOCUS:11 Creating File Definitions
FOCUS:12 Adjusting File Definitions
FOCUS:13 Accessing External Files
FOCUS:14 Basic MODIFY Requests
FOCUS:15 Segment Modification
FOCUS:16 Complex MODIFY Requests
FOCUS:17 Additional File Maintenance
FOCUS:18 Dialogue Manager and FIDEL
FOCUS:19 More Features of FIDEL

FOCUS:20 MAINTAIN Facility
FOCUS:21 Completing a MAINTAIN Application
FrontPage 2000: 1 Creating Web Sites
FrontPage 2000: 2 Building Pages
FrontPage 2000: 3 Working with Images
FrontPage 2000: 4 Adding Spark to Your Site
GUI Design: 1 Planning an Interface
GUI Design: 2 Developing an Interface

GUI Design: 3 Designing Screen Elements
Internet Marketing: 1 The New Rules of Marketing
Internet Marketing: 2 Building a New Rules Marketing Strategy
Internet Marketing: 3 Developing a Content-Rich Web Site
Internet Marketing: 4 Online Marketing Tactics
Java 1.2: 1 Writing Java Programs
Java 1.2: 2 Java Programming Basics
Java 1.2: 3 Using Objects and Arrays
Java 1.2: 4 Creating Java Applets
Java 1.2: 5 Graphics and User Events
Java 1.2: 6 Putting Your Skills to Work
Java 2 5.0 Programmer Certification 310-055: 1 Overview


Java 2 5.0 Programmer Certification 310-055: 2 Object-Oriented Concepts
Java 2 5.0 Programmer Certification 310-055: 3 Java Core Packages
Java 2 5.0 Programmer Certification 310-055: 4 Java AWT and JFC


Java 2 5.0 Programmer Certification 310-055: 5 File Input/Output
Java 2 5.0 Programmer Certification 310-055: 6 Object Serialization
Java 2 5.0 Programmer Certification 310-055: 7 Threads, Exception Handling and Assertions

Java 2 5.0 Programmer Certification 310-055: 8 Dates and Numbers

Java 2 5.0 Programmer Certification 310-055: 9 Networking Java Applications
Java 2 5.0 Programmer Certification 310-055:10 Generics and Collections


Java 2 5.0 Programmer Certification 310-055:11 Database Connectivity Fundamentals

Java 2 5.0 Programmer Certification 310-055:12 Key Topics and Features
Java 2 5.0 Programming: 1 Fundamentals

Java 2 5.0 Programming: 2 Introducing Data Types and Operators
Java 2 5.0 Programming: 3 Program Control Statements


Java 2 5.0 Programming: 4 Classes, Objects, and Methods


Java 2 5.0 Programming: 5 More Data Types and Operators

Java 2 5.0 Programming: 6 More Methods and Classes

Java 2 5.0 Programming: 7 Inheritance


Java 2 5.0 Programming: 8 Packages and Interfaces

Java 2 5.0 Programming: 9 Exception Handling

Java 2 5.0 Programming:10 Using I/O

Java 2 5.0 Programming:11 Multithread Programming

Java 2 5.0 Programming:12 Enumerations and Autoboxing

Java 2 5.0 Programming:13 Generics
Java 2 5.0 Programming:14 Applets and Events

Java 2 Enterprise Design: 1 Enterprise Foundations

Java 2 Enterprise Design: 2 Modeling Components with JavaBeans
Java 2 Enterprise Design: 3 Enterprise Data and JDBC

Java 2 Enterprise Design: 4 Network and Web Communication


Java 2 Enterprise Design: 5 CORBA, RMI, and DCOM Communication
Java 2 Enterprise Design: 6 Naming, Directory, Trading, and Activation Services

Java 2 Enterprise Design: 7 Messaging and Transaction Services
Java 2 Enterprise Design: 8 Systems Assurance and Security

Java 2 Enterprise Design: 9 Java's Security Features
Java 2 Enterprise Design:10 Enterprise Web Enabling


Java 2 Enterprise Design:11 Java Servlets

Java 2 Enterprise Design:12 JavaServer Pages

Java 2 Enterprise Design:13 Enterprise Applications and Enterprise JavaBeans

Java 2 Enterprise Design:14 Advanced Enterprise JavaBeans and Application Integration

Java 2 Programmer Certification 310-035: 1 Java and Object-Oriented Fundamentals
Java 2 Programmer Certification 310-035: 2 Declarations, Flow Control, and Exception Handling

Java 2 Programmer Certification 310-035: 3 Classes, Interfaces, Methods, and Garbage
Collection
Java 2 Programmer Certification 310-035: 4 Threads
Java 2 Programmer Certification 310-035: 5 The java.lang Package
Java 2 Programmer Certification 310-035: 6 The java.util Package
Java 2 Programmer Certification 310-035: 7 GUI Components and Containers of the java.awt
Package
Java 2 Programmer Certification 310-035: 8 Layouts and Event Handlers of the java.awt Package

Java 2 Programmer Certification 310-035: 9 Graphic and Image Elements of the java.awt
Package
Java 2 Programmer Certification 310-035:10 The java.io Package
Java Web Services: 1 The Web Services Architecture

Java Web Services: 2 Creating and Hosting Web Services
Java Web Services: 3 Java and Web Services

Java Web Services: 4 The Simple Object Access Protocol (SOAP)

Java Web Services: 5 The Java APIs for SOAP Messaging (SAAJ)

Java Web Services: 6 Java API for XML Messaging (JAXM)
Java Web Services: 7 Web Services Description Languages (WSDL)

Java Web Services: 8 The Java API for XML-Based RPC (JAX-RPC)

Java Web Services: 9 Generating Web Services from Java Code

Java Web Services:10 Generating Java Web Services from WSDL
Java Web Services:11 Best Practices and Techniques
Java Web Services:12 EJB, JSP, and Web Services
Java Web Services:13 Service Lifecycle and Message Handlers
Java Web Services:14 SOAP Attachments
Java Web Services:15 Securing Web Services
JavaScript: 1 Start Using JavaScript

JavaScript: 2 Using JavaScript for Interactivity

JavaScript: 3 Using Advanced JavaScript

Microsoft .NET 2.0 App Development MCTS 70-536: 1 Using System Types and Collections
Microsoft .NET 2.0 App Development MCTS 70-536: 10 Visual Basic Practice Exam 3


Microsoft .NET 2.0 App Development MCTS 70-536: 11 C# Practice Exam 1


Microsoft .NET 2.0 App Development MCTS 70-536: 12 C# Practice Exam 2


Microsoft .NET 2.0 App Development MCTS 70-536: 13 C# Practice Exam 3


Microsoft .NET 2.0 App Development MCTS 70-536: 2 Implementing Service Processes,
Threading, and Application Domains
Microsoft .NET 2.0 App Development MCTS 70-536: 3 Embedding Configuration, Diagnostic,
Management, and Installation Features
Microsoft .NET 2.0 App Development MCTS 70-536: 4 Implementing Serialization and I/O
Functionality
Microsoft .NET 2.0 App Development MCTS 70-536: 5 Securing Applications with .NET
Framework 2.0 Security Features
Microsoft .NET 2.0 App Development MCTS 70-536: 6 Implementing Interoperability, Reflection,
and Mailing Functionality
Microsoft .NET 2.0 App Development MCTS 70-536: 7 Implementing Globalization, Drawing, and
Text Manipulation Functionality
Microsoft .NET 2.0 App Development MCTS 70-536: 8 Visual Basic Practice Exam 1


Microsoft .NET 2.0 App Development MCTS 70-536: 9 Visual Basic Practice Exam 2


Microsoft .NET 2.0 Distributed Apps MCTS 70-529: 1Creating and Accessing XML Web Services
Microsoft .NET 2.0 Distributed Apps MCTS 70-529: 2 Configuring and Customizing Web Service
Applications

Microsoft .NET 2.0 Distributed Apps MCTS 70-529: 3Creating, Configuring, and Deploying
Remoting Applications

Microsoft .NET 2.0 Distributed Apps MCTS 70-529: 4 Implementing Asynchronous Calls and
Remoting Events


Microsoft .NET 2.0 Distributed Apps MCTS 70-529: 5 Implementing Web Services
Enhancements (WSE) 3.0


Microsoft .NET 2.0 Distributed Apps MCTS 70-529: 7 Visual Basic Practice Exam 1


Microsoft .NET 2.0 Distributed Apps MCTS 70-529: 8 Visual Basic Practice Exam 2


Microsoft .NET 2.0 Distributed Apps MCTS 70-529: 9 Visual Basic Practice Exam 3


Microsoft .NET 2.0 Distributed Apps MCTS 70-529:10 C# Practice Exam 1


Microsoft .NET 2.0 Distributed Apps MCTS 70-529:11 C# Practice Exam 2


Microsoft .NET 2.0 Distributed Apps MCTS 70-529:12 C# Practice Exam 3


Microsoft .NET 2.0 Web Development MCTS 70-528: 1 Creating and Programming Web
Applications

Microsoft .NET 2.0 Web Development MCTS 70-528: 2 Configuring a Web Application



Microsoft .NET 2.0 Web Development MCTS 70-528: 3 Using Globalization, Localization, and Accessibility

Microsoft .NET 2.0 Web Development MCTS 70-528: 4 Using ADO.NET and XML with ASP.NET



Microsoft .NET 2.0 Web Development MCTS 70-528: 5 Creating Custom Web Controls


Microsoft .NET 2.0 Web Development MCTS 70-528: 6 Deploying ASP.NET Applications

Microsoft .NET 2.0 Web Development MCTS 70-528: 7 Troubleshooting and Optimizing Web
Applications
Microsoft .NET 2.0 Web Development MCTS 70-528: 8 Customizing and Personalizing Web
Applications


Microsoft .NET 2.0 Web Development MCTS 70-528: 9 Implementing Authentication and
Authorization

Microsoft .NET 2.0 Web Development MCTS 70-528:10 Creating ASP.NET Mobile Web
Applications


Microsoft .NET 2.0 Web Development MCTS 70-528:11 Visual Basic Practice Exam 1


Microsoft .NET 2.0 Web Development MCTS 70-528:12 Visual Basic Practice Exam 2


Microsoft .NET 2.0 Web Development MCTS 70-528:13 Visual Basic Practice Exam 3


Microsoft .NET 2.0 Web Development MCTS 70-528:14 C# Practice Exam 1


Microsoft .NET 2.0 Web Development MCTS 70-528:15 C# Practice Exam 2


Microsoft .NET 2.0 Web Development MCTS 70-528:16 C# Practice Exam 3


Microsoft .NET 2.0 Windows Development MCTS 70-526: 1 Creating User Interfaces
Microsoft .NET 2.0 Windows Development MCTS 70-526: 2 Integrating Data
Microsoft .NET 2.0 Windows Development MCTS 70-526: 3 Implementing Printing and Reporting
Functionality
Microsoft .NET 2.0 Windows Development MCTS 70-526: 4 Enhancing Usability
Microsoft .NET 2.0 Windows Development MCTS 70-526: 5 Implementing Asynchronous
Programming Techniques
Microsoft .NET 2.0 Windows Development MCTS 70-526: 6 Developing Form Controls
Microsoft .NET 2.0 Windows Development MCTS 70-526: 7 Configuring and Deploying
Applications
Microsoft .NET 2.0 Windows Development MCTS 70-526: 8 Visual Basic Practice Exam 1


Microsoft .NET 2.0 Windows Development MCTS 70-526: 9 Visual Basic Practice Exam 2


Microsoft .NET 2.0 Windows Development MCTS 70-526:10 Visual Basic Practice Exam 3


Microsoft .NET 2.0 Windows Development MCTS 70-526:11 Visual Basic Practice Exam 4


Microsoft .NET 2.0 Windows Development MCTS 70-526:12 C# Practice Exam 5
Microsoft .NET 2.0 Windows Development MCTS 70-526:13 C# Practice Exam 6


Microsoft .NET 2.0 Windows Development MCTS 70-526:14 C# Practice Exam 7


Microsoft .NET 2.0 Windows Development MCTS 70-526:15 C# Practice Exam 8


Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316: 1 Windows Forms


Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316: 2 Components, Assemblies, and Services




Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316: 3 Data Binding and Data Manipulation



Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316: 4 User Assistance and Accessibility



Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316: 5 Testing, Deployment, Configuration and Support



Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316: 6 Practice Exams
Microsoft .NET Architectures MCP/MCSD 70-300: 1 Envisioning the Solution and Analyzing Business Requirements


Microsoft .NET Architectures MCP/MCSD 70-300: 2 Analyzing User, Operational, and Infrastructure Requirements

Microsoft .NET Architectures MCP/MCSD 70-300: 3 Developing Specifications and Creating the Conceptual Design
Microsoft .NET Architectures MCP/MCSD 70-300: 4 Creating the Logical Design
Microsoft .NET Architectures MCP/MCSD 70-300: 5 Creating the Logical Data Model and Physical Design

Microsoft .NET Architectures MCP/MCSD 70-300: 6 Deploying the Application and Creating Standards

Microsoft .NET Architectures MCP/MCSD 70-300: 7 Practice Exam
Microsoft SharePoint Server 2007 MCTS 70-542: 1 Managing Enterprise Content




Microsoft SharePoint Server 2007 MCTS 70-542: 2 Creating Business Intelligence Solutions


Microsoft SharePoint Server 2007 MCTS 70-542: 3 Using the Business Data Catalog
Microsoft SharePoint Server 2007 MCTS 70-542: 4 Accessing Application Platform Services


Microsoft SharePoint Server 2007 MCTS 70-542: 5 Searching Data with the Search Service




Microsoft SharePoint Server 2007 MCTS 70-542: 6 Targeting Content Based on Audience Membership



Microsoft SharePoint Server 2007 MCTS 70-542: 7 Customizing Functionality with Profiles


Microsoft SharePoint Server 2007 MCTS 70-630: 1Getting Started with Microsoft Office SharePoint Server 2007
Microsoft SharePoint Server 2007 MCTS 70-630: 2 Installing and Deploying SharePoint 2007
Microsoft SharePoint Server 2007 MCTS 70-630: 3 Configuring SharePoint 2007
Microsoft SharePoint Server 2007 MCTS 70-630: 4 Building Sites and Site Collections
Microsoft SharePoint Server 2007 MCTS 70-630: 5 Managing Users and Groups
Microsoft SharePoint Server 2007 MCTS 70-630: 6 Configuring Authentication and Security
Microsoft SharePoint Server 2007 MCTS 70-630: 7 Configuring and Maintaining Lists and Libraries
Microsoft SharePoint Server 2007 MCTS 70-630: 8 Configuring Web Part Pages, Web Parts, and Web Pages
Microsoft SharePoint Server 2007 MCTS 70-630: 9 Managing SharePoint Navigation and Search
Microsoft SharePoint Server 2007 MCTS 70-630:10 Working with Microsoft Documents in SharePoint
Microsoft SharePoint Server 2007 MCTS 70-630:11 Working with Microsoft Outlook in SharePoint
Microsoft SharePoint Server 2007 MCTS 70-630:12 Using Excel Services and Business Intelligence
Microsoft SharePoint Server 2007 MCTS 70-630:13 Using Business Forms and Business Intelligence
Microsoft SharePoint Server 2007 MCTS 70-630:14 Performing Advanced SharePoint Management
Microsoft SharePoint Server 2007 MCTS 70-630:15 Working with Content Management
Microsoft SharePoint Server 2007 MCTS 70-630:16 Upgrading and Deploying Microsoft Office SharePoint Server 2007
Microsoft SharePoint Server 2007 MCTS 70-630:51 Practice Exam 1


Microsoft SharePoint Server 2007 MCTS 70-630:52 Practice Exam 2


Microsoft SharePoint Server 2007 MCTS 70-630:53 Practice Exam 3


Microsoft SharePoint Server 2007 MCTS 70-630:54 Practice Exam 4


Microsoft SQL Server 2005 Admin MCITP 70-444: 1 Optimizing the Performance of Databases and Database Servers
Microsoft SQL Server 2005 Admin MCITP 70-444: 2 Optimizing the Performance of Queries
Microsoft SQL Server 2005 Admin MCITP 70-444: 3 Optimizing and Implementing a Data Recovery Plan for a Database
Microsoft SQL Server 2005 Admin MCITP 70-444: 4 Designing a Strategy to Monitor a Database Solution
Microsoft SQL Server 2005 Admin MCITP 70-444: 5 Designing a Strategy to Maintain a Database Solution

Microsoft SQL Server 2005 Admin MCITP 70-444: 6 Designing and Managing SSIS Packages
Microsoft SQL Server 2005 Admin MCITP 70-444: 7 Designing a Database Data Management Strategy
Microsoft SQL Server 2005 Admin MCITP 70-444: 8 Designing a Strategy to Manage Replication
Microsoft SQL Server 2005 Admin MCITP 70-444: 9 Protecting Your SQL Server from Attack
Microsoft SQL Server 2005 Admin MCITP 70-444:10 Designing a Strategy to Manage and Maintain Database Security
Microsoft SQL Server 2005 Admin MCITP 70-444:51 Practice Exam 1


Microsoft SQL Server 2005 Admin MCITP 70-444:52 Practice Exam 2


Microsoft SQL Server 2005 Admin MCITP 70-444:53 Practice Exam 3


Microsoft SQL Server 2005 Data Access MCITP 70-442: 1 Designing Data Access
Microsoft SQL Server 2005 Data Access MCITP 70-442: 2 Designing Application Access
Microsoft SQL Server 2005 Data Access MCITP 70-442: 3 Designing Queries

Microsoft SQL Server 2005 Data Access MCITP 70-442: 4 Using Cursors
Microsoft SQL Server 2005 Data Access MCITP 70-442: 5 Planning Error Handling
Microsoft SQL Server 2005 Data Access MCITP 70-442: 6 Planning a Transaction Strategy

Microsoft SQL Server 2005 Data Access MCITP 70-442: 7 Optimizing and Tuning Queries for Performance
Microsoft SQL Server 2005 Data Access MCITP 70-442: 8 Optimizing Indexing Strategies

Microsoft SQL Server 2005 Data Access MCITP 70-442: 9 Scaling Out Applications
Microsoft SQL Server 2005 Data Access MCITP 70-442:10 Resolving Performance Problems
Microsoft SQL Server 2005 Data Access MCITP 70-442:11 Optimizing Data Storage
Microsoft SQL Server 2005 Data Access MCITP 70-442:51 Practice Exam 1


Microsoft SQL Server 2005 Data Access MCITP 70-442:52 Practice Exam 2


Microsoft SQL Server 2005 Data Access MCITP 70-442:53 Practice Exam 3


Microsoft SQL Server 2005 Design MCITP 70-443: 1 Designing the Hardware and Software Infrastructure
Microsoft SQL Server 2005 Design MCITP 70-443: 2 Designing Physical Storage
Microsoft SQL Server 2005 Design MCITP 70-443: 3 Designing a Consolidation Strategy
Microsoft SQL Server 2005 Design MCITP 70-443: 4 Designing Database-Level Security
Microsoft SQL Server 2005 Design MCITP 70-443: 5 Designing Windows Server-Level Security Processes
Microsoft SQL Server 2005 Design MCITP 70-443: 6 Designing SQL Server Service-Level Security
Microsoft SQL Server 2005 Design MCITP 70-443: 7 Designing SQL Server Object-Level Security
Microsoft SQL Server 2005 Design MCITP 70-443: 8 Designing a Physical Database
Microsoft SQL Server 2005 Design MCITP 70-443: 9 Creating Database Conventions and Standards
Microsoft SQL Server 2005 Design MCITP 70-443:10 Designing a SQL Server 2005 Solution for High Availability
Microsoft SQL Server 2005 Design MCITP 70-443:11 Designing a Data Recovery Solution for a Database
Microsoft SQL Server 2005 Design MCITP 70-443:12 Designing a Data-Archiving Solution
Microsoft SQL Server 2005 Design MCITP 70-443:51 Practice Exam 1


Microsoft SQL Server 2005 Design MCITP 70-443:52 Practice Exam 2


Microsoft SQL Server 2005 Solutions MCITP 70-441: 1 Designing a Database Solution

Microsoft SQL Server 2005 Solutions MCITP 70-441: 2 Designing Database Objects
Microsoft SQL Server 2005 Solutions MCITP 70-441: 3 Performance Tuning a Database Solution

Microsoft SQL Server 2005 Solutions MCITP 70-441: 4 Securing a Database Solution
Microsoft SQL Server 2005 Solutions MCITP 70-441: 5 Designing Database Testing and Code Management Procedures
Microsoft SQL Server 2005 Solutions MCITP 70-441: 6 Designing a Web Service Solution
Microsoft SQL Server 2005 Solutions MCITP 70-441: 7 Designing Messaging Services for a Database Solution
Microsoft SQL Server 2005 Solutions MCITP 70-441: 8 Designing a Reporting Services Solutions
Microsoft SQL Server 2005 Solutions MCITP 70-441: 9 Designing Data Integration Solutions
Microsoft SQL Server 2005 Solutions MCITP 70-441:51 Practice Exam 1


Microsoft SQL Server 2005 Solutions MCITP 70-441:52 Practice Exam 2


Microsoft SQL Server 2005 Upgrade MCITP 70-447:51 Practice Exam 1


Microsoft SQL Server 2005 Upgrade MCITP 70-447:52 Practice Exam 2


Microsoft SQL Server 2005 Upgrade MCITP 70-447:53 Practice Exam 3


Microsoft SQL Server 2005 Upgrade MCITP 70-447:54 Practice Exam 4


Microsoft SQL Server 2005 Upgrade MCITP 70-447:55 Practice Exam 5


Microsoft SQL Server 2008 Maintenance MCTS 70-432:51 Practice Exam 1


Microsoft SQL Server 2008 Maintenance MCTS 70-432:52 Practice Exam 2


Microsoft SQL Server 2008 Maintenance MCTS 70-432:53 Practice Exam 3


Microsoft SQL Server 2008 Maintenance MCTS 70-432:54 Practice Exam 4


Notes 5 Programming: 1 Designing in Domino
Notes 5 Programming: 2 Pages and Forms
Notes 5 Programming: 3 Organizing Info
Notes 5 Programming: 4 Scripting
Notes 5 Programming: 5 LotusScript
Notes 5 Programming: 6 Java
Object-Oriented Analysis & Design: 1 Intro
Object-Oriented Analysis & Design: 2 System
OOP Using C++: Week 1

OOP Using C++: Week 2
OOP Using C++: Week 3



Oracle 10g Administration: 1 Oracle Architectural Components

Oracle 10g Administration: 2 Oracle Server Introduction
Oracle 10g Administration: 3 Database Architecture, Creation and Interfaces

Oracle 10g Administration: 4 Database Control and Storage Structures

Oracle 10g Administration: 5 Managing Users and Schemas
Oracle 10g Administration: 6 Data Management
Oracle 10g Administration: 7 PL/SQL

Oracle 10g Administration: 8 Database Security Management
Oracle 10g Administration: 9 Oracle Net Services
Oracle 10g Administration:10 Oracle Shared Server
Oracle 10g Administration:11 Database Performance Monitoring
Oracle 10g Administration:12 Database Maintenance

Oracle 10g Administration:13 Database Undo Management
Oracle 10g Administration:14 Database Locking Conflicts

Oracle 10g Administration:15 Database Backup and Recovery Concepts

Oracle 10g Administration:16 Database Backups

Oracle 10g Administration:17 Database Recovery

Oracle 10g Database Administration II 1Z0-043: 1 Using Globalization Support Objectives


Oracle 10g Database Administration II 1Z0-043: 2 Configuring Recovery Manager

Oracle 10g Database Administration II 1Z0-043: 3 Recovering from User Errors

Oracle 10g Database Administration II 1Z0-043: 4 Dealing with Database Corruption
Oracle 10g Database Administration II 1Z0-043: 5 Automatic Database Management

Oracle 10g Database Administration II 1Z0-043: 6 Using Recovery Manager
Oracle 10g Database Administration II 1Z0-043: 7 Recovering from Non-Critical Losses

Oracle 10g Database Administration II 1Z0-043: 8 Monitoring and Managing Storage


Oracle 10g Database Administration II 1Z0-043: 9 Automatic Storage Management
Oracle 10g Database Administration II 1Z0-043:10 Monitoring and Managing Memory

Oracle 10g Database Administration II 1Z0-043:11 Database Recovery
Oracle 10g Database Administration II 1Z0-043:12 Flashback Database
Oracle 10g Database Administration II 1Z0-043:13 Managing Resources
Oracle 10g Database Administration II 1Z0-043:14 Automating Tasks with the Scheduler
Oracle 10g Database Administration II 1Z0-043:15 Practice Exam 1


Oracle 10g Database Administration II 1Z0-043:16 Practice Exam 2


Oracle 10g Database Administration II 1Z0-043:17 Practice Exam 3


Oracle 10g Database Administration II 1Z0-043:18 Practice Exam 4


Oracle 10g Database Administration II 1Z0-043:19 Practice Exam 5


Oracle: 2 Overview of Developer/2000

Oracle: 3 Forms 4.5 and Reports 2.5
Oracle: 4 Graphics 2.5 and Procedure Builder 1.5
Oracle: 5 Developer/2000 Applications
Oracle: 6 Developer/2000 Integration

Oracle8: 1 Installing Oracle
Oracle8: 2 Database Management
Oracle8: 3 Building Databases
Oracle8: 4 Files, Data, and Users
Oracle8: 5 Database Schema Objects
Oracle8: 6 Processes and Security
Oracle8: 7 Backup and Recovery

Oracle9i Database Fundamentals 1Z0-031: 1 Oracle Architecture and Tools
Oracle9i Database Fundamentals 1Z0-031: 2 Managing Instances and Creating Databases
Oracle9i Database Fundamentals 1Z0-031: 3 Managing the Database Structure
Oracle9i Database Fundamentals 1Z0-031: 4 Managing Tablespaces and Datafiles
Oracle9i Database Fundamentals 1Z0-031: 5 Managing Storage Structures and Undo Data
Oracle9i Database Fundamentals 1Z0-031: 6 Managing Tables
Oracle9i Database Fundamentals 1Z0-031: 7 Managing Indexes and Data Integrity
Oracle9i Database Fundamentals 1Z0-031: 8 Managing Users and Profiles
Oracle9i Database Fundamentals 1Z0-031: 9 Managing Privileges and Roles
Oracle9i Database Fundamentals 1Z0-031:10 Exam Preparation
Oracle9i Database Fundamentals II 1Z0-032: 1 Networking Overview
Oracle9i Database Fundamentals II 1Z0-032: 2 Basic Oracle Net Architecture

Oracle9i Database Fundamentals II 1Z0-032: 3 Basic Oracle Net Server-Side Configuration

Oracle9i Database Fundamentals II 1Z0-032: 4 Basic Oracle Net Services Client-Side Configuration

Oracle9i Database Fundamentals II 1Z0-032: 5 Usage and Configuration of the Oracle Shared Server

Oracle9i Database Fundamentals II 1Z0-032: 6 Backup and Recovery Overview


Oracle9i Database Fundamentals II 1Z0-032: 7 Instance and Media Recovery Structures
Oracle9i Database Fundamentals II 1Z0-032: 8 Configuring the Database Archiving Mode


Oracle9i Database Fundamentals II 1Z0-032: 9 Oracle Recovery Manager Overview and Configuration
Oracle9i Database Fundamentals II 1Z0-032:10 User-Managed Backups


Oracle9i Database Fundamentals II 1Z0-032:11 RMAN Backups

Oracle9i Database Fundamentals II 1Z0-032:12 User-Managed Complete Recovery

Oracle9i Database Fundamentals II 1Z0-032:13 RMAN Complete Recovery
Oracle9i Database Fundamentals II 1Z0-032:14 User-Managed Incomplete Recovery


Oracle9i Database Fundamentals II 1Z0-032:15 RMAN Incomplete Recovery

Oracle9i Database Fundamentals II 1Z0-032:16 RMAN Maintenance

Oracle9i Database Fundamentals II 1Z0-032:17 Recovery Catalog Creation and Maintenance

Oracle9i Database Fundamentals II 1Z0-032:18 Transporting Data Between Databases

Oracle9i Database Fundamentals II 1Z0-032:19 Loading Data into a Database

Oracle9i Database Fundamentals II 1Z0-032:20 Practice Exam 1


Oracle9i Database Fundamentals II 1Z0-032:21 Practice Exam 2


Oracle9i Database Fundamentals II 1Z0-032:22 Practice Exam 3


Oracle9i Database Fundamentals II 1Z0-032:23 Practice Exam 4


Oracle9i Database Fundamentals II 1Z0-032:24 Practice Exam 5


Oracle9i Database Performance Tuning 1Z0-033: 1 Performance Tuning Overview

Oracle9i Database Performance Tuning 1Z0-033: 2 Sizing the Buffer Cache

Oracle9i Database Performance Tuning 1Z0-033: 3 Sizing Other SGA Structures

Oracle9i Database Performance Tuning 1Z0-033: 4 Monitoring and Detecting Lock Contention
Oracle9i Database Performance Tuning 1Z0-033: 5 Using Oracle Blocks Efficiently

Oracle9i Database Performance Tuning 1Z0-033: 6 Diagnostic and Tuning Tools

Oracle9i Database Performance Tuning 1Z0-033: 7 Database Configuration and I/O Issues
Oracle9i Database Performance Tuning 1Z0-033: 8 Optimizing Sort Operations
Oracle9i Database Performance Tuning 1Z0-033: 9 Tuning Oracle Shared Server

Oracle9i Database Performance Tuning 1Z0-033:10 Application Tuning

Oracle9i Database Performance Tuning 1Z0-033:11 SQL Statement Tuning
Oracle9i Database Performance Tuning 1Z0-033:12 Sizing the Shared Pool

Oracle9i Database Performance Tuning 1Z0-033:13 Diagnosing Contention for Latches

Oracle9i Database Performance Tuning 1Z0-033:14 Tuning the Operating System and Using Resource Manager

Oracle9i Database Performance Tuning 1Z0-033:15 Practice Exam 1


Oracle9i Database Performance Tuning 1Z0-033:16 Practice Exam 2


Oracle9i Database Performance Tuning 1Z0-033:17 Practice Exam 3


Oracle9i Database Performance Tuning 1Z0-033:18 Practice Exam 4


Oracle9i SQL 1Z0-007: 1 Introduction to SQL
Oracle9i SQL 1Z0-007: 2 Intermediate Queries

Oracle9i   SQL 1Z0-007: 3 Queries with Single-Row Functions
Oracle9i   SQL 1Z0-007: 4 Combining Tables
Oracle9i   SQL 1Z0-007: 5 Grouping and Summarizing Data
Oracle9i   SQL 1Z0-007: 6 Advanced Queries and Views
Oracle9i   SQL 1Z0-007: 7 Working with Data

Oracle9i SQL 1Z0-007: 8 Creating Tables and Constraints
Oracle9i SQL 1Z0-007: 9 Database Objects and User Security

Oracle9i SQL 1Z0-007:10 SQL*Plus & i SQL*Plus Reporting and PL/SQL

Oracle9i SQL 1Z0-007:11 Practice Exam
Photoshop 7: 1 The Application and Its Elements
Photoshop 7: 2 Opening and Navigating Images

Photoshop 7: 3 Pixels, Image Sizes, and Color

Photoshop 7: 4 Saving and Printing

Photoshop 7: 5 The Paint Tools

Photoshop 7: 6 Modifying Images

Photoshop 7: 7 Cleaning Images and Undoing


Photoshop 7: 8 Making Selections
Photoshop 7: 9 Modifying Selections and Color Filling

Photoshop 7:10 Layers

Photoshop 7:11 Adding Type

Photoshop 7:12 Filters and Color Correction

Photoshop 7:13 Creating Graphics for the Web

Photoshop CS: 1 Getting Started

Photoshop CS: 2 Navigation and Layers

Photoshop CS: 3 Selection and Color
Photoshop CS: 4 Paint, Drawing and Text
Photoshop CS: 5 Layer Styles and Filters
Photoshop CS: 6 Adjustment Layers, Tools and Layer Masks
Photoshop CS: 7 Image Output and Web Design

Photoshop: 1 Managing Graphics Files
Photoshop: 2 Colors, Brushes, and Printing
Photoshop: 3 Selecting and Retouching

Photoshop: 4 Text, Fills, and Actions

Photoshop: 5 Using Layers and Plug-Ins
Photoshop: 6 Manipulating Images
PHP and MySQL: 1 Installing Required Software

PHP and MySQL: 2 PHP Basics

PHP and MySQL: 3 Programming with PHP

PHP and MySQL: 4 Creating Dynamic Web Sites

PHP and MySQL: 5 SQL and MySQL Basics

PHP and MySQL: 6 Advanced SQL and MySQL

PHP and MySQL: 7 Error Handling and Debugging

PHP and MySQL: 8 Using PHP with MySQL

PHP and MySQL: 9 Developing Web Applications

PHP and MySQL:10 Cookies and Sessions

PHP and MySQL:11 Web Application Security


PHP and MySQL:12 Extended Topics

PHP and MySQL:13 Content Management Example
PHP and MySQL:14 User Registration Example
PHP and MySQL:15 E-Commerce Example

PowerBuilder 9 Advanced Development: 1 Source Code Control

PowerBuilder 9 Advanced Development: 2 Deploying Applications and Using InfoMaker

PowerBuilder 9 Advanced Development: 3 Coding Techniques

PowerBuilder 9 Advanced Development: 4 Techniques for Using DataWindows


PowerBuilder 9 Advanced Development: 5 Graphic DataWindows and XML DataWindows

Rational Unified Process: 1 Understanding the RUP

Rational Unified Process: 2 Inception and Elaboration Phases

Rational Unified Process: 3 Construction and Transition Phases

Rational Unified Process: 4 Adopting the RUP

Rational Unified Process: 5 Planning an Iterative Project

Rational Unified Process: 6 RUP for Project Managers, Analysts, and Architects

Rational Unified Process: 7 RUP for Developers and Testers

RDBMS Fundamentals: Database Principles

RPG IV Programming: 1 Introduction to RPG

RPG IV Programming: 2 Getting Started with RPG
RPG IV Programming: 3 Defining Data
RPG IV Programming: 4 Arithmetic Operations
RPG IV Programming: 5 Flow of Control
RPG IV Programming: 6 Externally Described Files
RPG IV Programming: 7 File Access and Record Manipulation
RPG IV Programming: 8 Interactive Applications
RPG IV Programming: 9 Tables and Arrays
RPG IV Programming:10 Modular Programming
RPG IV Programming:11 Advanced Data Definition

RPG IV Programming:12 Advanced Techniques
RPG IV Programming:13 Maintaining the Past

SAS 8: 1 Introduction

SAS 8: 2 Using SAS

SAS 8: 3 Data Manipulation
SAS 8: 4 DATA Step Programming
SAS 8: 5 Results

SAS 8: 6 Display Manager System
SAS 8: 7 Data Libraries

SAS 8: 8 Inputting Data and PROC SQL

SAS 8: 9 Combining and Updating Data Sets
SAS: 1 Introduction

SAS: 2 Using SAS

SAS: 3 Data Manipulation
SAS: 4 DATA Step Programming
SAS: 5 Results

SAS: 6 Display Manager System
SAS: 7 Data Libraries

SAS: 8 Inputting Data and PROC SQL

SAS: 9 Combining and Updating Data Sets
SharePoint 2003: 1 SharePoint Basics

SharePoint 2003: 2 Standard Libraries and Lists

SharePoint 2003: 3 Advanced SharePoint Features


SharePoint 2003: 4 Site Administration Basics


SharePoint 2003: 5 Advanced Administration Functions



SharePoint 2007: 1 Getting Organized
SharePoint 2007: 2 Managing Documents
SharePoint 2007: 3 Using Libraries and Lists
SharePoint 2007: 4 Creating Pages, Workspaces, and Sites
SharePoint 2007: 5 Integrating with Microsoft Office
SharePoint 2007: 6 Managing Records and Web Content
SharePoint 2007: 7 Using Advanced Features
SQL for the Windows Environment: 1 Introduction to Databases and SQL
SQL for the Windows Environment: 2 Filtering Data
SQL for the Windows Environment: 3 Calculations and Functions
SQL for the Windows Environment: 4 Summarizing Data
SQL for the Windows Environment: 5 Groups and Queries

SQL for the Windows Environment: 6 Joins
SQL for the Windows Environment: 7 Data and Tables

SQL for the Windows Environment: 8 Views and Stored Procedures

SQL for the Windows Environment: 9 Transaction Processing and Cursors
SQL for the Windows Environment:10 Advanced SQL Functions


SQL Server 2000 Admin MCDBA MCSA MCSE 70-228: 1 Basic Concepts and Installation


SQL Server 2000 Admin MCDBA MCSA MCSE 70-228: 2 Advanced Installation


SQL Server 2000 Admin MCDBA MCSA MCSE 70-228: 3 Creating and Managing Databases




SQL Server 2000 Admin MCDBA MCSA MCSE 70-228: 4 Disaster Recovery and Data Integrity



SQL Server 2000 Admin MCDBA MCSA MCSE 70-228: 5 Extracting and Securing Data




SQL Server 2000 Admin MCDBA MCSA MCSE 70-228: 6 Automation and Performance




SQL Server 2000 Admin MCDBA MCSA MCSE 70-228: 7 Practice Exam
SQL Server 2000 Database Design MCSE 70-229: 1 Data Modeling and Database Creation

SQL Server 2000 Database Design MCSE 70-229: 2 Database Objects
SQL Server 2000 Database Design MCSE 70-229: 3 Retrieving and Modifying Data

SQL Server 2000 Database Design MCSE 70-229: 4 Indexes and Views

SQL Server 2000 Database Design MCSE 70-229: 5 Database Programming

SQL Server 2000 Database Design MCSE 70-229: 6 Remote Data Access and XML

SQL Server 2000 Database Design MCSE 70-229: 7 Optimization and Security

SQL Server 2000 Database Design MCSE 70-229: 8 Exam Preparation 1

SQL Server 2000 Database Design MCSE 70-229: 9 Exam Preparation 2

SQL Server 2005 MCTS 70-431: 1 Installing and Configuring SQL Server 2005
SQL Server 2005 MCTS 70-431: 2 Creating Databases
SQL Server 2005 MCTS 70-431: 3 Working with Tables and Programmability Objects
SQL Server 2005 MCTS 70-431: 4 Implementing Database Objects
SQL Server 2005 MCTS 70-431: 5 Supporting the XML Framework
SQL Server 2005 MCTS 70-431: 6 Enhancing Data Consumption and Throughput
SQL Server 2005 MCTS 70-431: 7 Maintaining and Backing Up Databases
SQL Server 2005 MCTS 70-431: 8 Monitoring Performance
SQL Server 2005 MCTS 70-431: 9 Troubleshooting and Optimizing

SQL Server 2005 MCTS 70-431:10 Implementing High Availability

SQL Server 2005 MCTS 70-431:11 Practice Exams
SQL Server 6.5: 1 Introduction

SQL Server 6.5: 2 Installation and Setup
SQL Server 6.5: 3 Users and Replication

SQL Server 6.5: 4 Database Administration

SQL Server 6.5: 5 System Management

SQL Server 6.5: 6 Tuning for Performance
SQL Server 7 Admin: 1 Security Strategy
SQL Server 7 Admin: 2 System Requirements
SQL Server 7 Admin: 3 Migration Planning
SQL Server 7 Admin: 4 Replication Plans
SQL Server 7 Admin: 5 Installing the Server
SQL Server 7 Admin: 6 Other Installations
SQL Server 7 Admin: 7 Configuring
SQL Server 7 Admin: 8 Security Management
SQL Server 7 Admin: 9 Managing Accounts
SQL Server 7 Admin:10 Managing Permissions
SQL Server 7 Admin:11 Database Management
SQL Server 7 Admin:12 Loading Databases
SQL Server 7 Admin:13 Backups and Restores
SQL Server 7 Admin:14 Managing Replication
SQL Server 7 Admin:15 Management Tasks

SQL Server 7 Admin:16 Monitoring Events
SQL Server 7 Admin:17 Watching & Optimizing
SQL Server 7 Admin:18 Server Repair
SQL Server 7 Admin:19 More Troubleshooting
Sun Java 2 Developer SCJD CX-310-252A/CX-310-027: 1 Designing the Application

Sun Java 2 Developer SCJD CX-310-252A/CX-310-027: 2 Creating the Application

Sun Java 2 Developer SCJD CX-310-252A/CX-310-027: 3 Completing the Application


Sun Java 2 Developer SCJD CX-310-252A/CX-310-027: 4 Exam Resources

Sybase: 1 Introduction to Sybase

Sybase: 2 Using SQL Server
Sybase: 3 System Administration
Sybase: 4 User Administration
Sybase: 5 Programming with T-SQL
Sybase: 6 Querying Databases with T-SQL
Sybase: 7 T-SQL Commands
UML 2.0: 1 Understanding UML

UML 2.0: 2 Working with Class Diagrams

UML 2.0: 3 Working with Common Diagrams

UML 2.0: 4 Working with Specialized Diagrams


Visual Basic .NET for Web MCSD/MCAD 70-305: 1 Web Forms and Controls

Visual Basic .NET for Web MCSD/MCAD 70-305: 2 User Interface Navigation and Error Handling

Visual Basic .NET for Web MCSD/MCAD 70-305: 3 Binding, Consuming, and Manipulating Data
Visual Basic .NET for Web MCSD/MCAD 70-305: 4 Components, Assemblies, and Web Services

Visual Basic .NET for Web MCSD/MCAD 70-305: 5 Globalization and Legacy Code

Visual Basic .NET for Web MCSD/MCAD 70-305: 6 Maintaining, Supporting, and Configuring Web Applications

Visual Basic .NET for Web MCSD/MCAD 70-305: 7 Testing, Debugging, and Deploying Web Applications

Visual Basic .NET for Web MCSD/MCAD 70-305: 8 Practice Exams
Visual Basic .NET for XML Web MCSD/MCAD 70-310: 1 DataSets and XML Data

Visual Basic .NET for XML Web MCSD/MCAD 70-310: 2 .NET Remoting and Web Services
Visual Basic .NET for XML Web MCSD/MCAD 70-310: 3 Windows Services and Component Services

Visual Basic .NET for XML Web MCSD/MCAD 70-310: 4 Testing, Debugging, and Deployment
Visual Basic .NET for XML Web MCSD/MCAD 70-310: 5 Security Issues
Visual Basic .NET for XML Web MCSD/MCAD 70-310: 6 Practice Exams
Visual Basic .NET Windows Apps MCSD/MCAD 70-306: 1 Windows Forms and Controls
Visual Basic .NET Windows Apps MCSD/MCAD 70-306: 2 Exceptions, Components, and Assemblies

Visual Basic .NET Windows Apps MCSD/MCAD 70-306: 3 Binding and Manipulating Data
Visual Basic .NET Windows Apps MCSD/MCAD 70-306: 4 Globalization and User Services
Visual Basic .NET Windows Apps MCSD/MCAD 70-306: 5 Testing, Deploying, and Maintaining Windows Applications

Visual Basic .NET Windows Apps MCSD/MCAD 70-306: 6 Practice Exams
Visual Basic 2005: 1 .NET Platform Architecture
Visual Basic 2005: 2 Managed Type Fundamentals

Visual Basic 2005: 3 Objects, Values, and Memory

Visual Basic 2005: 4 Reflection and Attributes

Visual Basic 2005: 5 Delegates and Events


Visual Basic 2005: 6 Asynchronous Execution


Visual Basic 2005: 7 Assemblies
Visual Basic 2005: 8 Windows Forms

Visual Basic 2005: 9 Code Access Security

Visual Basic 6.0: 1 Programming Basics

Visual Basic 6.0: 2 Controls and Coding
Visual Basic 6.0: 3 Coding the Details
Visual Basic 6.0: 4 Lists and More Controls

Visual Basic 6.0: 5 Using Supplied Tools
Visual Basic 6.0: 6 Data Files and Printing
Visual Basic 6.0: 7 Program Tuning
Visual Basic 6.0: 8 Delivering the Program
Visual C# Web Applications MCAD 70-315: 1 Introducing Web Forms

Visual C# Web Applications MCAD 70-315: 2 Controls and Input Validation


Visual C# Web Applications MCAD 70-315: 3 Implementing Navigation for the User Interface
Visual C# Web Applications MCAD 70-315: 4 Error Handling, User Assistance, and Accessibility

Visual C# Web Applications MCAD 70-315: 5 Data Binding

Visual C# Web Applications MCAD 70-315: 6 Accessing and Manipulating Data

Visual C# Web Applications MCAD 70-315: 7 SQL Server Data and Data Errors


Visual C# Web Applications MCAD 70-315: 8 Managing .NET Components and Assemblies


Visual C# Web Applications MCAD 70-315: 9 Web Services, Globalization, and Legacy Code

Visual C# Web Applications MCAD 70-315:10 Testing and Debugging Web Applications

Visual C# Web Applications MCAD 70-315:11 Deploying a Web Application and Using Shared Assemblies

Visual C# Web Applications MCAD 70-315:12 Maintaining, Supporting, and Configuring Web Applications
Visual C# Web Applications MCAD 70-315:13 Practice Exam

Visual C# XML MCAD 70-320: 1 Creating and Manipulating DataSets
Visual C# XML MCAD 70-320: 2 Accessing and Manipulating SQL Server Data

Visual C# XML MCAD 70-320: 3 Accessing and Manipulating XML Data

Visual C# XML MCAD 70-320: 4 .NET Remoting Architecture

Visual C# XML MCAD 70-320: 5 Applying .NET Remoting
Visual C# XML MCAD 70-320: 6 Web Services

Visual C# XML MCAD 70-320: 7 Windows Services
Visual C# XML MCAD 70-320: 8 Component Services
Visual C# XML MCAD 70-320: 9 Enterprise Services and Unmanaged Code
Visual C# XML MCAD 70-320:10 Testing and Debugging

Visual C# XML MCAD 70-320:11 Deployment

Visual C# XML MCAD 70-320:12 Security


Visual C# XML MCAD 70-320:13 Practice Exam

Visual C#: 1 .NET - What You Need to Know


Visual C#: 2 First C# Programs

Visual C#: 3 Data Types in C#


Visual C#: 4 Operators and Expressions

Visual C#: 5 Control Structures and Arrays

Visual C#: 6 Object-Oriented Programming


Visual C#: 7 Classes


Visual C#: 8 More About Types


Visual C#: 9 Methods, Properties and Operators


Visual C#:10 Characters and Strings


Visual C#:11 Arrays and Indexers


Visual C#:12 Inheritance

Visual C#:13 Virtual Methods and Polymorphism

Visual C#:14 Formatting and Conversion

Visual C#:15 Exceptions


Visual C#:16 Interfaces

Visual C#:17 Interfaces and Collections

Visual C#:18 Delegates and Events
Visual C#:19 Introduction to Windows Forms

Visual InterDev 6: 1 Learning the Basics

Visual InterDev 6: 2 Using HTML


Visual InterDev 6: 3 Dynamic Content
Visual InterDev 6: 4 Objects and Databases
Visual InterDev 6: 5 Database Interaction
Visual InterDev 6: 6 Active Server Pages
Visual InterDev 6: 7 Controls and Scripts
Visual InterDev 6: 8 Testing and Debugging
Visual InterDev 6: 9 Management and Design
Visual Studio .NET Advanced Topics: 1 Using Rich Web Controls and Debugging Applications


Visual Studio .NET Advanced Topics: 2 Data Binding and Working with Control Templates


Visual Studio .NET Advanced Topics: 3 Creating Mobile Applications and Using ADO.NET


Visual Studio .NET Advanced Topics: 4 Working with XML, Configuration, and HTTP Handlers


Visual Studio .NET Advanced Topics: 5 Caching, Security, and Migration



Visual Studio .NET Advanced Topics: 6 Working with Web Services


Visual Studio .NET Advanced Topics: 7 Deploying Applications

Visual Studio .NET and ASP.NET: 1 Getting Started



Visual Studio .NET and ASP.NET: 2 Using Server Controls


Visual Studio .NET and ASP.NET: 3 Working with Validation and Composite Controls


Visual Studio .NET Overview: 1 Exploring the .NET Initiative


Visual Studio .NET Overview: 2 Languages and Application Development


Visual Studio .NET Overview: 3 Getting Started with .NET
Visual Studio .NET Programming with Visual C#: 1 Getting Started


Visual Studio .NET Programming with Visual C#: 2 Arrays and Classes

Visual Studio .NET Programming with Visual C#: 3 Creating Windows Applications



Web Design & Graphics: 1 Introduction to Design

Web Design & Graphics: 2 Making Your Site Fast and Viewable

Web Design & Graphics: 3 Building Your Site with Images
Web Design & Graphics: 4 Building Your Site with Formatting

Web Design & Graphics: 5 Using Other Tools

Web Publishing and Design with HTML 4.01 and XHTML: 1 Getting Organized

Web Publishing and Design with HTML 4.01 and XHTML: 2 Basics of HTML and XHTML

Web Publishing and Design with HTML 4.01 and XHTML: 3 HTML, XHTML and Cascading Style Sheets

Web Publishing and Design with HTML 4.01 and XHTML: 4 Advanced Cascading Style Sheets (CSS), Forms, and DHTML

Web Publishing and Design with HTML 4.01 and XHTML: 5 Adding Interactivity and Multimedia with HTML and XHTML
WebSphere 7.0 with Rational Application Developer: 1 Introduction to Rational Application Developer


WebSphere 7.0 with Rational Application Developer: 2 Programming Technologies Overview

WebSphere 7.0 with Rational Application Developer: 3 Environment Setup and Preferences

WebSphere 7.0 with Rational Application Developer: 4 Projects

WebSphere 7.0 with Rational Application Developer: 5 Rational Unified Process (RUP) and Unified Modeling Language (UML)

WebSphere 7.0 with Rational Application Developer: 6 Developing Java Applications

WebSphere 7.0 with Rational Application Developer: 7 Developing Database Applications

WebSphere 7.0 with Rational Application Developer: 8 Developing Graphical User Interface (GUI) Applications


WebSphere 7.0 with Rational Application Developer: 9 Developing XML Applications


WebSphere 7.0 with Rational Application Developer:10 Developing JSP/Servlet based Web applications

WebSphere 7.0 with Rational Application Developer:11 Developing Struts-based Web Applications

WebSphere 7.0 with Rational Application Developer:12 Developing Java Server Faces (JSF)-based Web Applications
WebSphere 7.0 with Rational Application Developer:13 Developing Enterprise Generation Language (EGL)-based Web Applica

WebSphere 7.0 with Rational Application Developer:14 Developing Enterprise Java Beans (EJB)-based Web Applications

WebSphere 7.0 with Rational Application Developer:15 Developing Java 2, Enterprise Edition (J2EE)-based Web Applications

WebSphere 7.0 with Rational Application Developer:16 Developing Web Services Applications

WebSphere 7.0 with Rational Application Developer:17 Servers and Server Configuration
WebSphere 7.0 with Rational Application Developer:18 Debug Local and Remote Applications

WebSphere 7.0 with Rational Application Developer:19 Enterprise Application Deployment

WebSphere 7.0 with Rational Application Developer:20 Review and Summary
WebSphere Studio Application Developer 5.0 & J2EE: 1 Overview
WebSphere Studio Application Developer 5.0 & J2EE: 2 User Interface and Servlet Design
WebSphere Studio Application Developer 5.0 & J2EE: 3 Servlet Development

WebSphere Studio Application Developer 5.0 & J2EE: 4 JavaServer Pages Concepts and Development

WebSphere Studio Application Developer 5.0 & J2EE: 5 Struts and XML/XSL Web Interfaces

WebSphere Studio Application Developer 5.0 & J2EE: 6 Controller, Domain, and Data Mapping Design
WebSphere Studio Application Developer 5.0 & J2EE: 7 Unit and Functional Testing

Windows SharePoint Services 3.0 MCTS 70-541: 1 Deploying Services and Custom Components

Windows SharePoint Services 3.0 MCTS 70-541: 2 Creating Site and Feature Provisioning Components
Windows SharePoint Services 3.0 MCTS 70-541: 3 Creating Metadata and Workflow Provisioning Components
Windows SharePoint Services 3.0 MCTS 70-541: 4 Developing Services Components with the .NET Framework

Windows SharePoint Services 3.0 MCTS 70-541: 5 Manipulating Site Content with the API

Windows SharePoint Services 3.0 MCTS 70-541: 6 Manipulating Site Configuration with the API

Windows SharePoint Services 3.0 MCTS 70-631: 1 Deploying Services
Windows SharePoint Services 3.0 MCTS 70-631: 2 Monitoring Services

Windows SharePoint Services 3.0 MCTS 70-631: 3 Configuring Security
Windows SharePoint Services 3.0 MCTS 70-631: 4 Administering Services
Windows SharePoint Services 3.0 MCTS 70-631: 5 Managing Customization
Windows SharePoint Services 3.0 MCTS 70-631: 6 Configuring Network Infrastructure
XML: 1 Viewing and Understanding XML
XML: 2 Creating a Basic Document
XML: 3 Building DTDs & Checking Documents
XML: 4 Entities
XML: 5 The Document Object Model
XML: 6 CSS and XSL Style Sheets

HTML5: 1 Main Structure of HTML5


HTML5: 2 Working with Text and HTML Outlines
HTML5: 3 New Structures and Redefined Elements

HTML5: 4 Working with Forms

HTML5: 5 Video and Audio



HTML5: 6 Canvas
HTML5: 7 Data Storage

HTML5: 8 Using Drag and Drop and Going Offline

HTML5: 9 Geolocation, Messaging, and Workers

HTML5:10 Real Time and Polyfilling

Java SE 6 Programmer OCP 1Z0-851: 1 Declarations and Access Control


Java SE 6 Programmer OCP 1Z0-851: 2 Object Orientation


Java SE 6 Programmer OCP 1Z0-851: 3 Assignments


Java SE 6 Programmer OCP 1Z0-851: 4 Operators

Java SE 6 Programmer OCP 1Z0-851: 5 Flow Control
Java SE 6 Programmer OCP 1Z0-851: 6 Strings, Formatting, and Parsing

Java SE 6 Programmer OCP 1Z0-851: 7 Generic Collections

Java SE 6 Programmer OCP 1Z0-851: 8 Inner Classes

Java SE 6 Programmer OCP 1Z0-851: 9 Threads

Java SE 6 Programmer OCP 1Z0-851:10 Development

Microsoft .NET 4.0 Development: 1 The .NET Framework

Microsoft .NET 4.0 Development: 2 Silverlight
Microsoft .NET 4.0 Development: 3 Windows Presentation Foundation
Microsoft .NET 4.0 Development: 4 Windows Communication Foundation
Microsoft .NET 4.0 Development: 5 Core Framework Enhancements
Microsoft .NET 4.0 Development: 6 Code Contracts and MEF
Microsoft .NET 4.0 Development: 7 Workflow Framework Enhancements
Microsoft .NET 4.0 Development: 8 More on Workflow
Microsoft .NET 4.0 Development: 9 Data and Communication Enhancements
Microsoft .NET 4.0 Development:10 Creating and Using Charts
Microsoft .NET 4.0 Development:11 Advanced Chart Manipulation
Microsoft SharePoint 2010 Configuring MCTS 70-667: 1 What's New in SharePoint 2010
Microsoft SharePoint 2010 Configuring MCTS 70-667: 2 Installing and Upgrading


Microsoft SharePoint 2010 Configuring MCTS 70-667: 3 Configuring Farm Environments

Microsoft SharePoint 2010 Configuring MCTS 70-667: 4 Configuring Service Applications


Microsoft SharePoint 2010 Configuring MCTS 70-667: 5 Configuring Indexing and Search

Microsoft SharePoint 2010 Configuring MCTS 70-667: 6 Managing Operational Settings

Microsoft SharePoint 2010 Configuring MCTS 70-667: 7 Managing User Accounts and Roles
Microsoft SharePoint 2010 Configuring MCTS 70-667: 8 Managing Providers and Permissions

Microsoft SharePoint 2010 Configuring MCTS 70-667: 9 Web Applications and Host Sites


Microsoft SharePoint 2010 Configuring MCTS 70-667:10 Managing Site Collections

Microsoft SharePoint 2010 Configuring MCTS 70-667:11 Managing Applications and Solutions

Microsoft SharePoint 2010 Configuring MCTS 70-667:12 Backing Up and Restoring

Microsoft SharePoint 2010 Configuring MCTS 70-667:13 Monitoring the SharePoint Environment
Microsoft SharePoint 2010 Configuring MCTS 70-667:14 Optimizing SharePoint

Microsoft SQL Server 2008 Database MCTS 70-433:14 Practice Exam 1


Microsoft SQL Server 2008 Database MCTS 70-433:15 Practice Exam 2


Microsoft SQL Server 2008 Database MCTS 70-433:16 Practice Exam 3


SharePoint 2010 Application Development: 1 Getting Started

SharePoint 2010 Application Development: 2 Working with SharePoint Lists


SharePoint 2010 Application Development: 3 Working with Libraries

SharePoint 2010 Application Development: 4 Managing Lists and Libraries
SharePoint 2010 Application Development: 5 Working with Web Parts

SharePoint 2010 Application Development: 6 Forms Management

SharePoint 2010 Application Development: 7 Records Management

SharePoint 2010 Application Development: 8 Working with Search

Visual Studio 2010: 1 Visual Studio Then and Now

Visual Studio 2010: 2 Visual Studio Code Snippets
Visual Studio 2010: 3 Visual Studio Templates
Visual Studio 2010: 4 Customizing and Deploying Templates

Visual Studio 2010: 5 The IDE

Visual Studio 2010: 6 Customizing Start Page and Toolbox

Visual Studio 2010: 7 Extending Visual Studio

Visual Studio 2010: 8 Packages and the Editor
Course Code
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Course Description
This course provides a foundation of AJAX fundamentals, including a background and history of browsers and their
This course illustrates the basic syntax for writing JavaScript functions, as well as how to create and use JavaScript
This course describes the basic procedures for using the XmlHttpRequest object to make dynamic AJAX calls
without having to send the entire Web page back to the server.
This course describes the architecture and design of N-Tier applications.
This course describes the functionality and benefits of rich Internet applications and explains how AJAX improves
the utility and performance of these types of applications.
This course teaches how to use Cascading Style Sheets (CSS) to control the appearance, behavior, and position of
objects on a Web page, and how to use the Document Object Model (DOM) to manipulate those Web page
This course identifies popular AJAX frameworks, compares and contrasts their capabilities, and describes key
benefits and features.
This course describes the contents of an AJAX library and explains how to use the library in developing an AJAX-
based application.
This course describes how to create a Web service and consume it from an AJAX-based application.
This course teaches how to create AJAX applications that use tagging to perform user-defined content
This course teaches how to use AJAX technology to perform autocompletion by 'cloning', or imitating, a popular
autocompletion application, Google Suggest.
This course teaches how to create and customize reusable drag-and-drop controls.
This course shows how to use AJAX to create mapping-enabled utility sites.
This course teaches how to use AJAX to create Web Parts and integrate those Web Parts into user-definable
This course provides tools to efficiently test and implement security in AJAX applications.
This course provides tools and techniques to improve the performance of AJAX applications.
This course covers debuging AJAX applications.
This course describes how to perform stress testing of an AJAX-enabled Web site and compare the behavior of an
AJAX-enabled Web site with that of a non-AJAX-enabled Web site.
This course provides tips and techniques used to analyze and improve the usability of AJAX-enabled applications.
This course describes how Microsoft has combined AJAX and ASP.NET into a technology called ATLAS and
discusses how to develop applications using ATLAS.
This course begins with a basic explanation of C language components and quickly progresses to writing and
debugging C programs. Sample listings complete with sample output and an analysis of code illustrate the topics of
This course covers pointers and variable scope concepts that are important to capitalizing on C's assets. It also
covers numeric arrays characters and strings and structures. It introduces additional program control statements
provides detailed explanations of functions and presents alternative functions. Sample listings complete with
sample output and an analysis of code illustrate the topics of the day.
This course begins with advanced pointer topics and moves on to the use of disk files for data storage and
retrieval. It also covers advanced function topics and explores the function library in more detail. The week ends
with a discussion of memory management header files and preprocessor directives. Sample listings complete with
sample output and an analysis of code illustrate the topics of the day.
This course helps students learn about using forms and handling their output with CGI and Perl.
This course helps students learn about using CGI and Perl to write data between Web pages and databases.
This course helps students learn about using CGI and Perl to create basic applications and utilities for their Web
This course helps students learn about using CGI and Perl to write data between Web pages and databases.
This course teaches you about the different IT job roles associated with the creation, development, and
management of an Internet Web site.
This course teaches you about the history of the Internet, client/server infrastructure, and the infrastructure required
to access the Internet.
This course teaches you about the functions and usage of Web browsers.
This course teaches you about different e-mail technologies and protocols used over the Internet.
This course teaches you about news clients, instant messaging, and other networking and Internet services.
This course teaches you about effective means of communicating with Internet technology.
This course teaches you how to identify and configure user customization features in Web browsers.
This course teaches you how to protect Internet clients from viruses and other Internet-based attacks.
This course teaches you how to perform Web engine searches.
This course teaches you about Internet file transmission issues, personal information management (PIM) issues,
and legal and ethical issues surrounding the Internet.
This course teaches you about project management concepts as they relate to managing Internet-related projects.
This course teaches you about database concepts and relational vs. non-relatioinal databases.
This course teaches you about the history of markup languages and the relationship among HTML pages,
hyperlinks, and the World Wide Web.
This course teaches you how to add images and graphical formatting to HTML pages.
This course teaches you about design and color principles for Web pages.
This course teaches you how to create HTML user-input forms.
This course teaches you how to create and use frames on HTML pages.
This course teaches you about XML's functionality and its relationship to other languages.
This course teaches you about the concepts behind designing an easily accessible and navigable Web site.
This course teaches you about the usage of cascading style sheets (CSS) in formatting the appearance of Web
This course teaches you how Extensible Hypertext Markup Language (XHTML) is used to create Web pages.
This course teaches you about technologies that can enhance the user's Web experience.
This course teaches you about the issues behind using graphically-oriented HTML editor to create Web pages.
This course teaches you how to validate your Web documents and how to analyze your Web sites for performance.
This course teaches you about the Web site planning and development process.
This course teaches you about the issues involved with Web site development and maintenance.
This course teaches you about the necessity for planning and delivering oral presentations when developing Web
This course teaches you how to define electronic commerce (e-commerce) and related concepts and technologies.
This course teaches you about the languages and technologies used to provide database connectivity to Web
This course teaches you the benefits and drawbacks of running a Web server in-house versus contracting out to an
Internet Service Provider or an Application Service Provider.
This course teaches you how to use custom site feature technologies to manage an end-user's experience and
improve site creativity.
This course teaches you about copyright and ethical issues related to creating Web pages.
This course teaches you about the basics of Internet-related data communications.
This course teaches you about the different types of Internet hardware and software connection devices and their
This course teaches you about the relationship between IP addresses and domain names, as well as the
assignment of IP addresses within a subnet.
This course teaches you about the functions and components of servers commonly used on the Internet.
This course teaches you how to use troubleshooting tools to analyze and diagnose common performance issues
affecting Internet clients.
This course teaches you how to perform maintenance from a network and Internet perspective.
This course teaches you about the fundamental elements associated with the management of modern network-
based client operating systems.
This course teaches you how to configure and troubleshoot wireless networks.
This course teaches you about career goal, job search, and resume strategies associated with an Information
Technology (IT) career.
This course covers basic security concepts and principles. It introduces the major elements that go into a security
implementation, including encryption, authentication, access control lists, execution control lists, and auditing.
This course provides a detailed introduction to the encryption process for e-mail and other Internet applications,
including the interaction of symmetric, asymmetric (public key), and hash encryption, SSL, and S-HTTP. It also
provides an introduction to security attacks and how they can be prevented.
This course covers the basic models used to conceptualize network communications, including the TCP/IP and
OSI reference models. It provides information on the protocols used at each layer of the model and how hackers
commonly exploit network protocols. It also explains how to perform security testing on existing and new systems.
This course introduces users to firewall and VPN design. Basic firewall concepts are covered including bastion
hosts, packet filters, screening routers, and proxies.
This course introduces security issues that arise at the operating system level in a network. It covers the major
areas of vulnerability for operating systems such as Windows 2000 and Linux. It shows how built-in security
features can be activated, how to configure password settings, and how to set permissions on files, folders, and
This course examines specific modifications to harden UNIX and Windows-based operating systems, including
changes to the Windows Registry and UNIX rlogin, NIS, and NFS.
This course provides basic information on security auditing concepts, methods, and applications. It covers several
categories of auditing software, including DNS utilities, ping and port scanners, network discovery applications, and
enterprise-grade vulnerability scanners.
This course examines each type of attack with respect to auditing. It covers the file locations used by root kits, as
well as methods of penetration and the goals a hacker has during the control phase. It also covers illicit servers.
This course provides information on how to detect, distract, and deter hacker activity, and suggests ways to create
a security and response policy.
This course provides information on how to define a baseline of network performance for security auditing, analyze
log files, create a network security assessment report, and suggest ways to improve compliance to a security
This course provides an introduction to the interface and the new features of ColdFusion MX, as well as how to
install and set up ColdFusion Server.
This course introduces the two basic ColdFusion tags used to query a database and display results. The user
learns to use CFQUERY to perform queries and CFOUTPUT to display the results on a Web page. The user also
learns to use standard SQL to perform basic database operations.
This course provides an overview of form basics, validating form data, and submitting the form and saving the data.
It also includes information on building dynamic pages by using query results to create charts and graphs.
This course covers programming elements including variable scoping and flow-control statements, which are key to
building useful ColdFusion applications.
This course explains how to use ColdFusion custom tags and how to build custom tags. It introduces ColdFusion
Components, built-in functions, and user-defined functions.
This course provides information on integrating e-mail into ColdFusion applications, using complex data types such
as lists, arrays and structures, and managing directories and files using FTP.
This course provides information on securing your ColdFusion environment, isolating bugs and using built-in
debugging tools, and improving the performance of your ColdFusion applications.
This course explains how to integrate ColdFusion with Flash, Java, and XML to create robust applications.
This course provides you with information on integrating your ColdFusion applications with other applications,
designing better applications with the Fusebox framework, and using FLiP to streamline your design methodology.
This course covers the wide variety of ColdFusion tags, functions, and resources, including ten different categories
of functions, a dozen new tags, and the ample assortment of ColdFusion resource sites.
This course shows users how to create and save a standard report in Crystal Reports 8.
This course shows users how to create a custom report in Crystal Reports 8 and customize it by inserting special
fields and changing object properties.
This course shows the user how to filter data in Crystal Reports 8 using compound filters, date searches and
This course shows users how to sort and group data in Crystal Reports 8.
This course shows users how to summarize data using totals, reports, and graphs in Crystal Reports 8.
This course shows users how to insert and use formulas and functions in Crystal Reports 8.
This course shows users how to print reports from Crystal Reports 8 and how to export report data to Microsoft
Excel and Word formats.
This course shows users how to use Crystal Reports 8 to link data tables together and create mailing labels.
This course provides an overview of the report design environment including sections, toolbars, menus, and
This course provides an overview of working with data sources, including database drivers, data source selection,
and data objects.
This course explains how to make a connection to OLE DB or ODBC databases using Xtreme Sample Database
11 in Crystal Reports XI along with how to use the Standard Report Creation Wizard.
This course provides an introduction to selecting and organizing report data in Crystal Reports XI.
This course provides an explanation for filtering data on given criteria, sorting data based on field values, and
summarizing and subtotaling data.
This course provides an introduction to formula creation and the use of functions in Crystal Reports XI.
In this course, you will learn to add parameter fields to provide a single report that can service very specific
reporting requirements and also accommodate a large audience of business users. You will take a closer look at
using parameters in your reports, as well as how parameter fields can be created and implemented.
This course explains how to format your report using various tools in Crystal Reports XI.
This course examines the modifiable properties of report sections along with ways to apply them in professionally
styled reports.
This course teaches you various charting and mapping techniques, including using the Chart and Map Experts, as
well as manual chart and map formatting.
This course provides an overview of data warehousing concepts, including their use, components, and structures.
This course provides an introduction to designing, building, and maintaining a data warehouse.
This course provides an overview of various DB2 products and the basic and major features of DB2. This course
helps the learner decide which DB2 product fits a specific need.
This course shows learners how to install and configure DB2, as well as how to decide which installation is right for
their situation.
This course shows learners how to view or change protocol information associated with DB2 server instances, and
how to install DB2 clients.
This course shows learners how to control access to data and how to create a database. It also provides best
practices for safeguarding data.
This course shows learners how to create table spaces to store data and how to access data in DB2 databases.
After taking this course, the learner will understand several methods of storing data.
This course explains how to use SQL, which is the language of relational databases, and what to consider when
designing applications or databases. In the course, the learner will study the various SQL statements used to
This course shows learners how to use several DB2 tools to administer databases and rebuild them through the
process of recovery. This prepares learners to perform important system administration tasks.
This course covers methods of moving data in and out of a DB2 database and propagating data from a source
database to a target database through replication. After taking this course, learners will be better prepared to
decide which utility to use when manipulating data.
This course shows learners how to use various tools to monitor and tune the performance of a database to get
optimal performance.
This course provides information on the new design features added to Dreamweaver with the release of version 8
This course provides information on the new application development features added to Dreamweaver with the
release of version 8 of the program.
This course provides an overview of the Dreamweaver interface and basic concepts related to Web page creation.
This course provides information on creating and defining Web sites, creating hyperlinks and named anchors, and
editing HTML code.
This course provides information about images, image maps, and the Assets panel in Dreamweaver MX.
This course provides information on creating and modifying tables as well as adding, sorting, exporting, and
importing table data. It also explains how to build and use frames and framesets.
This course provides information about inserting and modifying layers, including changing their stacking order and
visibility settings. It also describes how to create and apply the three types of CSS styles: classes, redefined HTML
tags, and advanced styles. In addition, it explains how to create external style sheets and how to apply behaviors.
This course shows learners how to use advanced features and behaviors. It also explains how to create forms and
process form data.
This course provides information on establishing a remote server connection, specifying the appropriate file
transfer method, and moving files between a local and remote server. It also explains how to create templates from
existing Web pages or from scratch and how to edit and apply these templates.
This course provides an introduction to the interface and the new features of Dreamweaver MX.
This course shows users how to define a new Web site or import an existing site, create new pages, apply basic
formatting to text, place images, and set links. It also describes how to set up Web access and put a site online.
This course explains Web site management and structure, the principles of good site design, and how to use the
features of Dreamweaver MX to work with a team of designers. Specific procedures for using templates, Library
items, Tracing Images, and the Quick Tag Editor are also included.
This course provides an introduction to Web graphics and shows users how to integrate graphic elements on a
Web page. It also includes tips and strategies for creating Web graphics and for finding or buying images that are
already optimized for the Web.
This course explains how to use HTML tables to create complex page layouts that work in the most common Web
browsers. A highlight of this course is the Dreamweaver MX Table Layout View, which makes it easy to create
This course provides information on HTML framesets: when to use them, when to avoid them, and step-by-step
instructions for creating them using Dreamweaver MX.
This course provides an overview of Cascading Style Sheets: how they work and how they can save development
time. Also included are descriptions of all of the styles available in Dreamweaver and instructions for creating and
This course explains the features of Dynamic HTML, such as layers and behaviors, which allow precise design
control and new levels of interactivity. It also introduces extensions and shows how to locate, download, and install
This course introduces the Dreamweaver MX timeline, and shows users how to create animations and even more
complex designs with DHTML.
This course provides an introduction to Fireworks, the Macromedia image program for the Web, and shows how to
take advantage of the Dreamweaver/Fireworks integration to create complex images. This course also
demonstrates how to use Dreamweaver to link a variety of multimedia file types - from Flash to Java to RealAudio -
This course helps the user understand how database-driven Web sites work and why they have become so
important on the Web. It also shows how to add dynamic content to a Web site, define data sources, and display
This course explains HTML forms and how to use Dreamweaver to add interactive elements, such as search
engines, online discussion areas, and e-commerce systems, to a Web site. Other topics include how to build
master pages, create pages to search databases, and test the site with a live connection.
This course introduces users to Dynamic HTML and shows students how to use style sheets to define the format of
Web pages.
This course shows users how to use JavaScript for work with Dynamic HTML.
This course explains the Dynamic HTML object model and how objects and events are used to interact with users.
This course introduces students to style sheets and content formatting.
This course introduces users to binding data from other sources to Web pages using DHTML and Data Source
Objects. The course focuses on the Tabular Data Control, which dynamically displays data from text files.
Macromedia Flash 8 Basic provides the core functionality needed to design simple motion graphics and interactive
features. This course explains the new and upgraded features in this version of Flash.
Macromedia Flash 8 Professional is an advanced authoring environment for creating interactive websites, digital
experiences and mobile content. This course provides information about the new and upgraded features found in
This course provides an introduction to ActionScript 2.0 and the specifics of building classes.
This course provides a deeper understanding of what a property is and how properties are used within the context
of objects. It explores the differences between ActionScript 2.0 functions and methods, methods that return
datatypes, and creating methods within classes. In addition, it discusses using private and public attributes for
methods and conserving resources through the use of static methods.
This course provides an introduction to ActionScript 2.0 addressing inheritance and interfaces.
This course discusses how objects communicate with each other using messages and events.
This course provides an introduction to Building ActionScript 2.0 User Interface Components.
After taking this course, the learner will be able to navigate the Flash MX 2004 interface and use Flash panels,
Libraries, and Timelines. Basic principles of document properties, file types, and graphic importation and
conversion will lay the groundwork for constructing animations.
This course teaches learners to draw, paint, and use the Library in Flash MX 2004, as well as to create and modify
This course provides an overview of the components of animation as well as techniques and tips for creating and
enhancing frame-by-frame animation. This allows the learner to practice basic animation skills before progressing
to more advanced animation techniques.
After taking this course, learners will be able to create shape tweens and use Timeline effects in Flash MX 2004,
allowing them to animate and modify shapes. This course also provides an overview of the use of commands and
After taking this course learners will be able to incorporate audio into Flash MX 2004 animations to create effective
sound effects with the least possible increase in file size. In addition, the learner will explore working with multiple
layers and layer properties to create both subtle and dramatic effects such as invisible and masked layers.
After taking this course, learners will be able to create interactive pages using movie clips, graphic symbols, and
buttons in Flash MX 2004, allowing them to create more engaging, interactive animations.
This course shows learners how control Flash MX 2004 movies using ActionScript. It also covers a variety of
techniques for publishing movies, as well as the pros and cons of each method.
This course introduces users to the ActionScript programming language and explains how Flash MX uses
ActionScript to control objects within Flash MX files. This course explains how to create and publish an ActionScript
movie, how to add actions to a movie file, and discusses common ActionScript commands, arguments, properties,
This course explains how to use ActionScript to manage the flow of a Flash MX movie file by advancing and
stopping a movie at a particular frame or scene, and by creating loops.
This course explains how to create variables in ActionScript that collect and display data. This course explains how
to use ActionScript to create and store data in an array and to retrieve and display data from an array. The course
also explains how to create objects, set and change the properties of an object, and to use functions to perform
This course explains how to create and modify ActionScript objects that retrieve time and date information,
transform colors, and control sounds within a Flash MX movie clip. This course also explains how to use
ActionScript to program a movie clip, load a movie into a movie clip, and to create a user-defined component within
This course explains how to use ActionScript to create and manipulate dynamic text within a Flash MX movie. This
course also explains how to use ActionScript to create interactive buttons, drag-and-drop objects, and interactive
This course explains how to use ActionScript to create conditional statements that evaluate parameters within a
Flash FX movie. This course explains how to use ActionScript to create and evaluate logical operators, string
expressions, and mathematical expressions. The course also explains how to use the Key object to execute
This course explains how to use ActionScript to create advanced interactive elements such as animated buttons,
multi-state rollover buttons, custom cursors, scrolling text blocks, and On When Pressed buttons. This course
explains how to use ActionScript to create an e-commerce shopping cart and a response form. This course also
explains how to use ActionScript to program interactive movie clips, test for object collision, and animate a mask
This course explains how to use ActionScript to incorporate complex multimedia elements in Flash MX movies
such as a jukebox, a stereo sound controller, pop-up menus, and mouse chasers. This course explains how to
combine arrays, variables, graphics, and conditional statements to create an interactive quiz game. This course
also explains how to organize ActionScript files that allow the user to find coding problems more easily.
This course introduces what is new in Flash MX, explains what Flash does as a media animation tool, and shows
how to use its drawing tools.
This course shows how to orchestrate the dynamic elements of objects in Flash, including tweening and using
This course shows how to transform text into graphics and animated objects.
This course shows how to develop rich animations by integrating layers, scenes, and timelines.
This course shows how to use sound and music along with animation to create a movie.
This course shows users how to work in FOCUS using TED.
This course This course is for anyone who is interested in learning about basic report preparation using FOCUS.
This course shows users how to use FOCUS to create simple reports.
This course shows users how to use various techniques to create sophisticated reports with FOCUS.
This course explains what you need to know in order to perform additional reporting techniques.
This course provides an introduction to graphing concepts and techniques used in FOCUS.
This course explains how to create and format graphs for presentation on various types of platforms.
This course explains how to create and format graphs for presentation on various types of platforms.
This course explains how to create and format graphs for presentation on various types of platforms.
This course explains how to create and format graphs for presentation on various types of platforms.
This course shows users how to adjust file definitions in FOCUS.
This course shows users how to describe external files to FOCUS.
This course provides an overview of the basic MODIFY requests in FOCUS.
This course provides further instruction in maintaining and understanding files and databases in FOCUS.
This course provides an overview of the use of FOCUS and how to use it to perform complex MODIFY Requests.
This course provides further instruction in maintaining and understanding files and databases in FOCUS.
This course provides an advanced look at the Dialogue Manager and FIDEL features found in FOCUS.
This course provides an overview of the additional features of FIDEL and how FIDEL is used with MODIFY and
Dialogue Manager.
This course explains how to use the FOCUS MAINTAIN facility to maintain FOCUS files.
This course teaches users how to build cases, create a grid, and use other commands to complete an application
This course provides an introduction to Microsoft's FrontPage 2000, and shows how to use it to create web sites
This course shows users how to create and format the text of a web page, including lists, and hypertext links.
This course shows users how to use graphics or images on web pages, including imagemaps.
This course shows users how to add features to their web site like tables, forms, and active elements.
This course introduces users to the primary principles and tasks involved in graphical user interface (GUI) design.
This course shows users how to design screen layouts, use color effectively, and incorporate typography into a
graphical user interface.
This course shows users how to put together the elements of an interface to create an effective design.
This course provides information on how to market products and organizations through the Internet.
This course provides information on how to market products and organizations through the Internet.
This course provides information on how to develop a content-rich Web site.
This course provides information on various tactics for marketing products, services, and organizations using
This course provides an introduction to using the Java programming language.
This course provides an introduction to the basics of programming in Java.
This course explains how to create and manage arrays and objects.
This course explains Java applets and how to set up and manage them.
This course shows how to create graphics, animations, and user interfaces with Java.
This course explains how to put together some of the Java features beyond the basics to create Web applets.
This course gives a foundation of Java fundamentals upon which to build. The course introduces the use of the
Java language and the Java Virtual Machine, the basics of syntax and control flow, compiling and running a Java
application, and other fundamental topics.
This course teaches the fundamentals of object-oriented programming concepts and their application in a Java
This course teaches the organization of the core Java classes into packages.
This course gives a foundation of Java fundamentals upon which to build. The course introduces the use of the
Java language and the Java Virtual Machine, the basics of syntax and control flow, compiling and running a Java
application, and other fundamental topics.
This course teaches the fundamentals of file input and output in Java.
This course teaches how to use classes and methods in the java.io package to serialize object data.
This course teaches how to create applications that use threads to simultaneously carry out multiple tasks, and
how to use exceptions and assertions to detect and handle unexpected run-time conditions.
This course teaches how to work with dates, numbers and currencies in Java. It also covers how to create
applications that search text strings and files for patterns of text, or tokens.
This course teaches how to use the java.net package to create networking applications in Java.
This course teaches how to create groupings of objects using collections and how to use generics to assign some
type safety to those collections. The course covers the four major categories of collections, type safety and type
erasure, sorting and searching in collections and arrays, and the use of polymorphism with generics.
This course teaches how to create Java applications that communicate with databases using Open Data Base
Connectivity (ODBC) technology.
This course provides a summary and highlights of key topics covered in other courses in this series.
This course introduces the learner to the fundamentals of Java programming, including the bytecode, object-
oriented programming, data types, and how to write a simple Java program.
This course provides information about the foundations of Java programming - the Java data types and operators.
This course provides a detailed examination of the statements that control a program's flow of execution. There are
three categories of program control statements: selection statements, iteration statements, and jump statements.
After taking this course the learner will be able to control a program's execution.
This course provides the basis for object-oriented programming in Java. Classes, objects, and methods are
fundamental to Java. You'll learn about the nature of these features, which will help you write more sophisticated
programs; and you'll gain a better understanding of certain key Java elements.
This course provides the learner with information about arrays, the String type, the bitwise operators, and the ?
ternary operator. It also covers Java's new for-each style for loop and command-line arguments.
This course provides detail about Java methods and classes, including controlling access to the members of a
class, passing and returning objects, overloading methods, and other features.
This course provides a detailed examination of inheritance, one of the three foundation principles of object-oriented
programming. After taking this course the learner will know the meaning of inheritance and how it allows the
creation of hierarchical classifications.
This course examines two of Java's most innovative features: packages and interfaces. You'll also learn how
packages affect access, and how to apply interface references.
After taking this course, you will know how to handle runtime errors in Java programs. The course shows how to
use a try/catch/finally block to add an exception handling routine that will monitor for program errors and respond to
After taking this course, you will know how to handle both console I/O and file I/O for Java. This course will
introduce you to the most important and commonly used features of Java I/O.
After taking this course, you will be able to write multithreaded programs in the Java language. The course shows
you how to create multiple concurrent threads by extending the Thread class and implementing the Runnable
This course introduces you to new features of Java 2 5.0 that fundamentally alter the character and scope of the
Java language. You'll learn about enumerations, autoboxing/unboxing, static import, and metadata.
This course introduces you to the generics feature that was added to Java with the Java 2 5.0 release. It
demonstrates how to create generic classes, interfaces, and methods in which the type of data on which they
This course examines Java's approach to both event handling and the use of applets. After taking this course, you
will be able to use applets and control event handling.
This course provides an overview of enterprise components and how to develop enterprise applications using the
Java 2 Platform, Enterprise Edition (J2EE).
This course provides an introduction to the JavaBean component model.
This course explains the concepts involved in enterprise databases and how JDBC is used to connect to DBMSs
from Java applications.
This course provides an overview of distributed systems and the general problems that affect distributed systems.
The course describes network computing and the concepts for building client/server applications in Java. It also
explains how Web communications are handled in Java.
This course provides an overview of how CORBA, RMI, and DCOM communications are handled in Java.
This course provides an overview of the concepts behind accessing naming services in Java-based enterprise
systems. It also describes the concepts behind and application of directory, trading, and activation services.
This course explains how to use messaging and transaction services when designing enterprise systems.
This course provides an overview of the concept of assurance and some general approaches to providing
assurance. It also describes the basic concepts behind security for enterprise applications.
This course provides an overview of specific Java 2 security features.
This course provides an overview of Web browsers and servers and explains several forms of Web enabling. It
also explains the differences between J2EE-based Web programming techniques and traditional Web
programming techniques. It concludes with a discussion of XML and its integration with Java.
This course describes how to build Web-enabled enterprise systems using Java Servlets inside J2EE Web
container environments.
This course explains how to use JavaServer Pages to provide a way to Web-enable an enterprise via a
programming paradigm more familiar to Web programmers.
This course describes how services can be provided by enterprise application platforms to make developing
enterprise applications an easier task. It also explains how EJB application servers help application-enable an
This course provides an introduction to the various Java enterprise technologies from within the context of J2EE
EJBs. It also provides an overview of the problems and solutions with Enterprise Application Integration.
This course provides an overview of the fundamentals of the Java language and object-oriented programming.
This course shows users how to declare variables and methods and how to use Java statements to control the flow
of programs and handle exceptions.
This course shows users how to declare classes and interfaces, how to overload and override methods, and how
Java's garbage-collection mechanism works.
This course explains how multithreading works and how it is supported by Java.
This course describes the classes and interfaces of the java.lang package.
This course describes the classes and interfaces of java.util package.
This course describes the GUI components and containers of java.awt and explains how the AWT classes and
interfaces are used to develop a Java-based GUI.
This course explains how the classes and interfaces of java.awt are used to organize the display of GUI
components and how event-handling classes and interfaces are used.
This course explains how to display bitmapped images, draw geometric shapes, and control the way text is
displayed.
This course explains how to perform sophisticated input and output using standard I/O, memory buffers, and files.
This course provides a background in interoperable Web services and teaches the foundations, principles and
benefits of interoperable Web services.
This course will provide a background in building Web services and teach how to create and host Web services.
This course will provide a background in the architecture of Java web services. It covers the different application
programming interfaces (APIs) used to program Java web services.
This course provides a background in the Simple Object Access Protocol (SOAP). It also describes how SOAP is
used to transport information in Web services.
This course provides a background in the SOAP for Attachments API for Java (SAAJ). It also explains how to use
the API to attach, detach, and process SOAP attachments in Web services.
This course provides a background in the Java API for XML Messaging (JAXM). It also shows how to use the API
to send and receive document-oriented XML messages using Web services.
This course provides a background in the Web Services Description Language (WSDL). It also describes how to
create WSDL documents, and how WSDL documents are used in the creation and development of Web services.
This course provides a background in the Java API for XML-based RPC (JAX-RPC). It also describes how to
invoke XML-based remote procedure calls.
This course describes new features for generating Web services from Java code. It also explains how to improve
productivity by using annotations to simplify generation of Web services from Java code.
This course teaches how to generate Java web services from WSDL.
This course describes best practices and techniques for creating Java Web services.
This course teaches how Enterprise Java Beans (EJB) and Java Server Pages (JSP) may be integrated with Web
This course teaches how to manage the Web services service lifecycle and process multiple message handlers.
This course describes how to work with SOAP attachments.
This course explains how to secure Web services.
This course presents the basic skills needed to incorporate JavaScript into HTML when building a Web page. As of
January 2003 this course was updated to reflect HTML 4.0 (including CSS), JavaScript 1.5, and some XTHML 1.0
This course presents the skills needed to create interactive forms and use JavaScript events and loops. As of
January 2003 this course was updated to reflect HTML 4.0 (including CSS), JavaScript 1.5, and some XTHML 1.0
This course presents the advanced tools available in JavaScript. As of January 2003 this course was updated to
reflect HTML 4.0 (including CSS), JavaScript 1.5, and some XTHML 1.0 standards.
This course provides information on how to use system types and collections in Microsoft .NET 2.0 application
This course provides information about the Microsoft .NET 2.0 App Development MCTS 70-536 exam for Visual
Basic developers. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course provides information about the Microsoft .NET 2.0 App Development MCTS 70-536 exam for C#
developers. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course provides information about the Microsoft .NET 2.0 App Development MCTS 70-536 exam for C#
developers. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course provides information about the Microsoft .NET 2.0 App Development MCTS 70-536 exam for C#
developers. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course provides information on how to implement service processes, threading, and application domains in
Microsoft .NET 2.0 application development.
This course provides information on how to embed configuration, diagnostic, management, and installation
features when developing Microsoft .NET 2.0 applications.
This course provides information on how to implement serialization and I/O functionality when developing Microsoft
.NET applications.
This course provides information on how to secure applications with .NET Framework 2.0 security features.

This course provides information on how to implement interoperability, reflection, and mailing functionality when
developing Microsoft .NET 2.0 applications.
This course provides information on how to implement globalization, drawing, and text manipulation functionality
when developing Microsoft .NET 2.0 applications.
This course provides information about the Microsoft .NET 2.0 App Development MCTS 70-536 exam for Visual
Basic developers. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course provides information about the Microsoft .NET 2.0 App Development MCTS 70-536 exam for Visual
Basic developers. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course examines SOAP messages and the configuration of Web service applications by introducing the uses
of the web.config and machine.config files. This course also discusses topics related to the configuration of the
Web services communication protocol. Finally, this course covers client and server session state management, as
well as the uses of SOAP headers and extensions.
This course discusses server application and server application domain creation. Client application creation and
configuration is also examined, specifically in relation to remote objects. This course also looks at how to deploy
remoting applications with the tools available in Visual Studio. Remotable type creation and serialization are other
This course discusses the calling of asynchronous Web methods through the use of the OneWay property. It also
looks at the uses of the OneWay attribute and the implementation of callback methods. Events are examined in
detail, along with the Event handler method.
This course discusses the functions of Web Services Enhancements (WSE) 3.0, and how to enable it in client and
server applications. SOAP Messages are covered in great detail, particularly through digital signatures, encryption
and decryption, and routing. This course also examines policies and filters in SOAP messages, as well as how to
implement SOAP messaging with WSE 3.0. Finally, this course takes a look at the uses of security credentials in
This course examines COM+ services, and how serviced components support COM+ services. This course also
discusses message queuing at great length, from creation and deletion of messages, to reception and processing.
Finally, this course covers methods of viewing messages, such as peeking, as well as message encryption and
decryption, permission setting, and rule application.
This course presents questions that will help you prepare for the MCTS 70-529 Microsoft .NET 2.0 Distributed
Application, Visual Basic exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCTS 70-529 Microsoft .NET 2.0 Distributed
Application, Visual Basic exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCTS 70-529 Microsoft .NET 2.0 Distributed
Application, Visual Basic exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCTS 70-529 Microsoft .NET 2.0 Distributed
Application, Visual Basic exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCTS 70-529 Microsoft .NET 2.0 Distributed
Application, Visual Basic exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCTS 70-529 Microsoft .NET 2.0 Distributed
Application, Visual Basic exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course covers the basics of building ASP.NET Web applications. You will learn about HTML and Web controls
and how they are used to design dynamic Web pages. You will also learn how to use ASP.NET validation controls
to perform both client-side and server-side validation.
This course covers the various techniques to manage a Web application's behavior. You will learn about site
navigation. You will also learn how HTTP is a stateless protocol and how you can manage state on both the server
and client machines. One of the lessons contains tips and tricks for building an ASP.NET site and contains
everything from managing which control has focus to dynamically generating images. You also examine how to use
This course covers the basics of building robust, multilingual Web sites that offer the most accessibility to users
using assistive devices.
This course covers working with data from databases as well as XML data. Students will examine how ADO.NET
provides support for both connected and disconnected access to databases. You will learn how to use data binding
to reduce the amount of code you have to write to display data. And you will explore many of the ways an ASP.NET
application can interact with XML data.
This course covers how to build custom controls that provide a reusable interface and functionality to a set of
pages. This course begins by examining how to build and use user controls. You will then learn how to build more
complex controls, including: custom Web controls, composite Web controls and templated controls
This course examines how several tools built into Visual Studio 2005 can be used to deploy your Web application
to a Web server.
This course examines various techniques to troubleshoot and optimize a Web application, including tracing, using
performance counters and the health monitoring API, and caching.
This course introduces the basics of customizing and personalizing ASP.NET Web applications. You will learn how
to use master pages to build Web sites whose Web pages have a consistent layout. You will also learn how to use
themes and user profiles to apply consistent formatting to elements on the pages, as well as manage data unique
to each user. Finally, you will examine how ASP.NET's Web Parts technologies can be used to build portal-like
This course discusses a variety of issues related to building secure ASP.NET applications. You will examine how
ASP.NET provides both Forms and Windows authentication features, as well as various authorization techniques.
You will also examining the new ASP.NET 2.0 membership and role services, as well as the login controls.
This course examines issues related to building Web sites that are accessible by mobile devices such as cell
phones and PDAs. You will learn how to create a ASP.NET mobile Web application and test it using a device in the
emulator. You will also learn how ASP.NET uses adaptive rendering to generate controls differently based on the
browser that requested the page. Finally, you will learn how to use the controls in the mobile toolbox.
This course provides information about the Microsoft .NET 2.0 Web Development MCTS 70-528 exam for Visual
Basic developers. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course provides information about the Microsoft .NET 2.0 Web Development MCTS 70-528 exam for Visual
Basic developers. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course provides information about the Microsoft .NET 2.0 Web Development MCTS 70-528 exam for Visual
Basic developers. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course provides information about the Microsoft .NET 2.0 Web Development MCTS 70-528 exam for C#
developers. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course provides information about the Microsoft .NET 2.0 Web Development MCTS 70-528 exam for C#
developers. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course provides information about the Microsoft .NET 2.0 Web Development MCTS 70-528 exam for C#
developers. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course provides information on how to create user interfaces for Microsoft .NET 2.0 Windows applications.
This course provides information on how to integrate data for Microsoft .NET 2.0 Windows applications.
This course provides information on how to implement printing and reporting functionality for Microsoft .NET 2.0
Windows applications.
This course provides information on how to enhance usability for Microsoft .NET 2.0 Windows applications.
This course provides information on how to implement asynchronous programming techniques for Microsoft .NET
2.0 Windows applications.
This course provides information on how to develop form controls for Microsoft .NET 2.0 Windows applications.
This course provides information on how to configure and deploy applications for Microsoft .NET 2.0 Windows
applications.
This course presents questions that will help you prepare for the Microsoft .NET 2.0 Windows Development MCTS
70-526 exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Microsoft .NET 2.0 Windows Development MCTS
70-526 exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Microsoft .NET 2.0 Windows Development MCTS
70-526 exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Microsoft .NET 2.0 Windows Development MCTS
70-526 exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Microsoft .NET 2.0 Windows Development MCTS
70-526 exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Microsoft .NET 2.0 Windows Development MCTS
70-526 exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Microsoft .NET 2.0 Windows Development MCTS
70-526 exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Microsoft .NET 2.0 Windows Development MCTS
70-526 exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course provides an introduction to the .NET framework and how to use it to design forms with Windows Form
Designer and classes. Elements of forms such as a graphical user interface, controls with events, and input
validation are also presented. Single- and multiple document applications are contrasted and exception handling
This course explains what is needed to create custom components by inheriting from the Component, Control, and
UserControl classes. Security, versioning, and deployment of these components are examined with the use of
.NET assemblies. The capability of .NET applications to extend Internet connectivity is also covered with Web
Services using SOAP, UDDI, and WSDL protocols. In addition, the integration of legacy code through .NET's API,
ActiveX, COM, and COM+ functionality is discussed, since application development often involves working with
This course explains what is needed to make data available to users by binding data to the interface, and
transforming and filtering data to provide only what the user requires. .NET methods for accessing and
manipulating data from file-based storage, relational databases, and XML files through Ad-Hoc queries and stored
procedures are also covered. Data binding and manipulating data are two of the most important application
This course explains how to implement globalization in a .NET application through the localization process and
attention to cultures. Learners can use an HTML help file example project to learn about the creation of user
assistance. The course also covers planning and implementing accessibility features, including control properties.
The implementation of print capability, with the use of Windows printing controls and specific .NET properties, is
This course explains what you need to test, debug, and deploy a .NET application. The course details the methods
used to test an application, including using classes in the .NET framework for testing and debugging an application
at runtime. Deployment tools are discussed with XCOPY, Windows Installer, and Web-based deployment methods.
Monitoring, configuring and securing an application are also examined in order to obtain optimal performance in a
This course provides two practice exams for the Microsoft 70-316 certification exam.
This course explains how to complete the Envisioning Phase of application development using Microsoft .NET
solution architectures. It also covers the beginning of the requirements-gathering stage, including assessing the
current business state and determining business requirements.
This course explains how to both gather and analyze user, operational, and infrastructure requirements in creating
Microsoft .NET solution architectures.
This course explains how to develop specifications and create a conceptual design using Microsoft .NET solution
This course explains how to create and validate the logical design of a solution using Microsoft .NET solution
This course explains how to create the logical data model and physical design of a solution using Microsoft .NET
solution architectures.
This course explains how to deploy, maintain, model, and validate a solution's physical design using Microsoft .NET
solution architectures. This course also covers how to create both team standards and processes, as well as
This course provides practice exam questions for the MCP/MCSD 70-300 exam.
This course covers developing applications in the Microsoft Office SharePoint Server 2007 environment, and
utilizing programming languages such as XML to integrate functionality. SharePoint fundamentals covered in this
course include customizing data retrieval and workflows, and creating hierarchical Web sites and features for the
streamlined, centralized administration and use of organizational data. This course also introduces the use of
Document Policies for logically managing document handling, the use of Page Authoring for managing MOSS 2007
This course introduces the features and functionalities in Microsoft Office SharePoint Server 2007 that can be used
to provide an infrastructure that makes it easy for decision-makers to access information anytime, anywhere. This
course also covers business data Access and Discovery, such as adding Rich Reporting to MOSS 2007.
This course introduces the features and functionalities in Microsoft Office SharePoint Server 2007 that can be used
to serve business data from various Line-of-Business applications such as SAP, Siebel, and databases. This
course also covers Business Data Catalog access to underlying data sources with a metadata model that provides
a consistent and simplified client object model.
This course introduces the features and functionalities in Microsoft Office SharePoint Server 2007 that can be used
to automate, customize, and manage data, configurations, processes and procedures. This course also covers
various components such as the WSS, UDCs, WCF, and WSE as they relate to document conversions, content
This course introduces the features and functionalities in Microsoft Office SharePoint Server 2007 that can be used
to search and retrieve enterprise content, with a focus on Enterprise Search Architecture, Querying Enterprise
Search, Customizing the Search user interface, Programmatically Administrating Search, and the general
management and administration of Web content. This course also covers the applicability and relevance of search
results to requested search criteria, to ensure user-friendliness in the MOSS 2007 search experience.
This course introduces the features and functionalities in Microsoft Office SharePoint Server 2007 that can be used
to manage user information and Web Parts, with a focus on document policy features, document storage, business
rules, resource lists, Web content management features, workflows, and document policy logic. This course also
covers the code required to implement business rules and content management features in both Microsoft Visual
This course introduces the features and functionalities in Microsoft Office SharePoint Server 2007 that can be used
to customize User Profiles. This course also covers configuration and code requirements and associated features,
such as LDAP and ADAM, for implementing MOSS 2007 User Profile management features.
This course explains how to get started using SharePoint Server.
This course explains how to install and deploy SharePoint 2007.
This course covers SharePoint 2007 configuration.
This course explains how to build sites and site collections.
This course explains SharePoint users and groups.
This course explains how to configure authentication and security in SharePoint Server 2007.
This course explains how to configure and maintain lists and libraries in SharePoint Server 2007.
This course explains how to configure Web pages.
This course explains how to manage the navigation and search features in SharePoint.
This course explains how to get started using SharePoint content management.
This course explains how to get started working with Microsoft Outlook in SharePoint.
This course explains how to use Excel Services and business intelligence.
This course explains how to use business forms and business intelligence.
This course explains how you perform advanced SharePoint management.
This course explains how to work with content management in SharePoint Server.
This course explains how to upgrade and deploy SharePoint Server 2007.
This course presents questions that will help you prepare for the MCTS 70-630 TS: Microsoft Office SharePoint
Server 2007, Configuring exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCTS 70-630 TS: Microsoft Office SharePoint
Server 2007, Configuring exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCTS 70-630 TS: Microsoft Office SharePoint
Server 2007, Configuring exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCTS 70-630 TS: Microsoft Office SharePoint
Server 2007, Configuring exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course covers optimizing database performance at the server, instance, and database levels.
This course covers optimizing and maintaining query performance. It also addresses troubleshooting concurrency
This course covers optimizing and implementing a data recovery plan for databases.
This course covers designing monitoring strategies. It also addresses baselines, thresholds, and notifications.
This course covers the design and implementation of a proactive maintenance solution that will ensure that your
database solutions are optimal.
This course covers designing and managing SSIS Packages.
This course covers enforcing data quality according to business requirements and designing for data integrity.
This course covers recommendations for designing a replication management strategy.
This course covers considerations for protecting your SQL server.
This course covers maintaining monitoring strategies at the server and user levels.
This course presents questions that will help you prepare for the MCITP 70-444 PRO: Optimizing and Maintaining a
Database Administration Solution by Using Microsoft SQL Server 2005 exam. The feedback for each question
provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in
This course presents questions that will help you prepare for the MCITP 70-444 PRO: Optimizing and Maintaining a
Database Administration Solution by Using Microsoft SQL Server 2005 exam. The feedback for each question
provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in
This course presents questions that will help you prepare for the MCITP 70-444 PRO: Optimizing and Maintaining a
Database Administration Solution by Using Microsoft SQL Server 2005 exam. The feedback for each question
provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in
This course explains how to select technology for accessing data using SQL Server 2005.
This course explains how client libraries are used to manage SQL Server 2005.
This course covers writing, analyzing, and modifying queries to improve their performance for the SQL Server 2005
database engine.
This course covers the appropriate use of cursors in SQL Server 2005.
This course covers the improved SQL Server 2005 error-handling techniques.
This course explains how to maximize concurrency while maintaining data integrity by managing transactions and
transaction scopes.
This course covers improving query performance in SQL Server 2005.
This course covers the types of indexes SQL Server 2005 supports, when you should use each type, index
maintenance, and new features related to indexes.
This course covers the requirements of designing applications so they can be scaled out to the enterprise level.
This course covers tuning database application performance at the server level.
This course covers optimizing data storage for best performance by using proper design and selecting optimal data
This course presents questions that will help you prepare for the MCITP 70-442: PRO: Designing and Optimizing
Data Access by Using Microsoft SQL Server 2005 exam. The feedback for each question provides in-depth
background on the topic, including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCITP 70-442: PRO: Designing and Optimizing
Data Access by Using Microsoft SQL Server 2005 exam. The feedback for each question provides in-depth
background on the topic, including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCITP 70-442: PRO: Designing and Optimizing
Data Access by Using Microsoft SQL Server 2005 exam. The feedback for each question provides in-depth
background on the topic, including why each incorrect option was wrong and what to look for in correct answers.
This course covers planning and designing a database infrastructure.
This course covers how to best design and organize physical storage.
This course covers developing a database consolidation strategy.
This course covers designing an effective database-level security policy for SQL Server 2005 instances.
This course covers how the server-wide security parameters of SQL Server are determined and set globally for
This course covers server-level SQL Server security items that affect the entire database service.
This course covers the lowest level of security - the objects that store and interact with data.
This course covers creating, configuring, and administering databases in order to maximize their performance.
This course covers database conventions and standards.
This course covers the technologies used in SQL Server to achieve a highly available database server.
This course covers planning a data recovery strategy for databases, including a backup and restore plan.
This course covers designing a data-archiving solution.
This course presents questions that will help you prepare for the MCITP 70-443: PRO: Designing a Database
Server Infrastructure by Using Microsoft SQL Server 2005 exam. The feedback for each question provides in-depth
background on the topic, including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCITP 70-443: PRO: Designing a Database
Server Infrastructure by Using Microsoft SQL Server 2005 exam. The feedback for each question provides in-depth
background on the topic, including why each incorrect option was wrong and what to look for in correct answers.
This course covers creating a logical database design. It discusses (de)normalization, data types, domain integrity,
physical entity implementation, entity integrity, and referential integrity.
This course covers designing database objects that define and retrieve data, extend the functionality of the server,
and perform actions.
This course covers establishing performance objectives, evaluating performance monitoring tools, and detecting
and responding to performance problems.
This course addresses setting up database security for particular database solutions and business needs.
This course addresses database testing, deployment, and source code control.
This course addresses distributed application development and SQL Server 2005 support for XML Web services.
This course addresses the use of SQL Server Service Broker, SQL Server Notification Services, and SQL Server
This course addresses the use of SQL Server Reporting Services as a compelling reporting solution for database
This course addresses extracting, transforming, and loading data with SQL Server 2005.
This course presents questions that will help you prepare for the MCITP 70-441: PRO: Designing Database
Solutions by Using Microsoft SQL Server 2005 exam. The feedback for each question provides in-depth
background on the topic, including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCITP 70-441: PRO: Designing Database
Solutions by Using Microsoft SQL Server 2005 exam. The feedback for each question provides in-depth
background on the topic, including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the MCITP 70-447: UPGRADE: MCDBA Skills to
MCITP Database Administrator by Using Microsoft SQL Server 2005 exam. The feedback for each question
provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in
This course presents questions that will help you prepare for the MCITP 70-447: UPGRADE: MCDBA Skills to
MCITP Database Administrator by Using Microsoft SQL Server 2005 exam. The feedback for each question
provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in
This course presents questions that will help you prepare for the MCITP 70-447: UPGRADE: MCDBA Skills to
MCITP Database Administrator by Using Microsoft SQL Server 2005 exam. The feedback for each question
provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in
This course presents questions that will help you prepare for the MCITP 70-447: UPGRADE: MCDBA Skills to
MCITP Database Administrator by Using Microsoft SQL Server 2005 exam. The feedback for each question
provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in
This course presents questions that will help you prepare for the MCITP 70-447: UPGRADE: MCDBA Skills to
MCITP Database Administrator by Using Microsoft SQL Server 2005 exam. The feedback for each question
provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in
This course presents questions that will help you prepare for the Microsoft SQL Server 2008 Maintenance MCTS
70-432 exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Microsoft SQL Server 2008 Maintenance MCTS
70-432 exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Microsoft SQL Server 2008 Maintenance MCTS
70-432 exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Microsoft SQL Server 2008 Maintenance MCTS
70-432 exam. The feedback for each question provides in-depth background on the topic, including why each
incorrect option was wrong and what to look for in correct answers.
This course provides an overview of the Domino Designer interface and an introduction to Notes databases.
This course explains what you need to know to create high quality, Web-ready pages and forms.
This course provides you with the tools for making information easy to find and easy to use.
This course will introduce you to using scripts in your application and working with the Domino Object Model.
This course gives you the tools you need to create agents and scripts in LotusScript.
This course gives you the tools you need to create agents and scripts in LotusScript.
This course provides an overview of object orientation and describes the process for developing object-oriented
This course explains the creation of object-oriented design and analysis systems.
This course begins with a basic explanation of C++ components and quickly progresses to writing real object-
oriented programs. Sample listings, complete with sample output and an analysis of code, illustrate the topics of
This course begins with how pointers and references work and then moves on to the advanced use of functions. It
also presents arrays and collections, explores inheritance and polymorphism and ends with a discussion of special
classes and friends. Sample listings, complete with sample output and an analysis of code, illustrate the topics of
This course begins with a discussion of advanced inheritance and then moves on to cover streams in depth. It also
presents advanced tricks of the preprocessor, discusses object-oriented analysis and design, and introduces
templates. Week 3 ends with an explanation of exceptions, standard libraries, and bit manipulation. Sample
listings, complete with sample output and an analysis of code, illustrate the topics of the day.
This course provides an overview of the physical, memory, process, and logical structures that make up the Oracle
10g Database Server.
This course provides information on Oracle's installation and configuration tools.
This course provides an overview of programmatic interfaces within Oracle and different database architectures
(shared server vs. dedicated server).
This course provides information on Oracle 10g's multithreaded agent technology, as well as Oracle's new Recycle
Bin and Flashback technologies.
This course provides the information you need to create, delete, and manage users, roles, and privileges within
This course provides information pertaining to Oracle SQL*Loader and Data Pump technologies.
This course provides an overview of PL/SQL, information on how to declare PL/SQL variables, understand PL/SQL
syntax, and write PL/SQL exception handlers.
This course provides information on Oracle 10g's password file, profile, and auditing technologies.
This course provides information on Oracle's listener and Net Manager technologies.
This course provides information on Oracle's Shared Server technology.
This course provides information on how Oracle gathers and uses statistics to tune and improve its performance.
This course provides information on how Oracle 10g establishes alert thresholds and gathers baseline metrics. It
also explains how to use tuning and diagnostic advisors, as well as the Automatic Database Diagnostic Monitor
This course explains how to enable and configure Oracle's undo management and flashback technology.
This course provides information on Oracle's row and table locking technology, as well as Oracle's deadlock
management technology.
This course provides information on how Oracle performs crash and instance recovery, as well as how Oracle
works with redo log files and archived log files.
This course provides information on configuring and using Oracle's Flash Recovery area to assist in performing
server-managed (RMAN) database backups.
This course provides information on how to recover information from your databases and how to use Flashback
Drop and Flashback Database as alternatives to point-in-time (incomplete) recovery.
This course discusses the purpose and importance of Globalization Support, which allows Oracle users to interact
with applications in their native languages using the conventions of those languages for displaying data. This
course also covers the date and time functionalities offered by Oracle to specify local time.
This course discusses the four main components of the Recovery Manager (RMAN) and its uses for interacting
with databases and maintaining information.
This course discusses using the Flashback Database feature to recover a table dropped by a user. This course
also covers the Recycle Bin and how it can be used to recover dropped tables, nested tables, constraints, indexes,
This course provides information and instruction on database corruption, how it occurs, and how to handle it.
This course discusses the tools that help automate several routine administrative tasks, such as SQL tuning, space
management, memory management, and overall performance diagnostics.
This course discusses the Oracle database backup and recovery utility, Recovery Manager (RMAN).
This course discusses not only how to recover from non-critical losses, but also how good architecture and backup
policies can assure that certain media losses remain non-critical.
This course discusses the tools used to monitor and manage storage in an Oracle 10g Database, such as the
Segment Advisor, the Undo Advisor, and the Redo Logfile Size Advisor. This course also covers index-organized
tables, clustered tables, sorted hash clusters, and Resumable Space Allocation.
This course discusses the use of Automatic Storage Management (ASM), and the different tools used to administer
This course discusses the System Global Area (SGA) and its uses for shared memory management, as well as the
Program Global Area (PGA) and its uses for private memory storage.
This course provides information and instruction on how to perform various types of database recovery.
This course discusses the Flashback Database and related technologies that are used in database recovery
This course provides information and instruction on resource management using the Resource Manager feature of
This course provides information and instruction on how to perform the automation of tasks with the Scheduler.
This course presents questions that will help you prepare for the Oracle 10g Database Administration II 1Z0-043
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Oracle 10g Database Administration II 1Z0-043
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Oracle 10g Database Administration II 1Z0-043
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Oracle 10g Database Administration II 1Z0-043
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Oracle 10g Database Administration II 1Z0-043
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents the common features shared by the suite of tools in Oracle Developer/2000. These tools
include Oracle Forms 4.5, Oracle Reports 2.5, Oracle Graphics 2.5, and Oracle Procedure Builder 1.5.
This course provides an overview of Oracle Forms 4.5 and Oracle Reports 2.5.
This course provides an overview of Oracle Graphics 2.5 and Oracle Procedure Builder 1.5.
This course explores the development of applications using Oracle Forms and Oracle Reports.
This course explores the incorporation of Oracle Graphics displays into an application and the integration of Oracle
Forms, Oracle Reports, Oracle Graphics, and Oracle Procedure Builder applications through a single point of entry
This course introduces users to Oracle administration and shows how to install Oracle8.
This course shows users how to manage the Oracle8 databases and servers.
This course shows users how to create and set up new Oracle databases.
This course shows users how to manage files, import and export data, and manage user accounts.
This course shows users how to manage tables and indexes.
This course explains server processes and discusses how to use Oracle security features.
This course shows users how to protect Oracle database data by creating and using backups. It also shows them
how to recover from hardware or software failure through various recovery and restoration processes.
This course introduces users to the major components of an Oracle server.
This course introduces users to managing an Oracle instance, creating a database, and using globalization
This course introduces users to data dictionaries, control files, and redo log files.
This course introduces users to creating and managing tablespaces.
This course introduces users to the underlying storage structure of a database and to using undo segments.
This course introduces users to creating and managing table structures.
This course introduces users to indexes and data integrity constraints.
This course introduces users to creating and managing users and to control resources using profiles.
This course introduces users to system and object privileges and user roles.
This course allows users to practice answering questions in order to prepare for taking the exam.
This course provides an overview of network configurations and the solutions provided by Oracle to manage
This course provides an overview of the Oracle Net technology and its architecture and structure atop basic
industry standard protocols.
This course provides an introduction to the purpose and functionality of the listener in the Oracle Net environment,
and how to configure and control the listener.
This course provides an introduction to Oracle Net's different naming methods and their respective advantages and
disadvantages.
This course describes how Oracle's shared server architecture allows a small number of shared servers to perform
the same amount of processing as several dedicated servers.
This course provides a foundation of Oracle backup and recovery fundamentals. It also covers how to classify and
design backup and recovery strategies, create and implement disaster recovery plans, and describe and utilize
Oracle's high availability features.
This course provides information on Oracle's memory structures, background processes and datafiles. It also
highlights the importance of checkpoints during instance recovery and the use of fast-start checkpoints and parallel
recovery in tuning the recovery process.
This course covers how to configure a database in ARCHIVELOG mode, perform manual or automatic archiving,
and multiplex archived redo logs. It also covers the modes in which a database can operate and the ramifications
of operating the database in a given mode.
This course describes how to use Oracle's Recovery Manager (RMAN) utility to perform backup and recovery.
 This course describes how to perform user-managed backup and recovery. It also covers how to perform closed
and open database backups, manage backup and recovery of control files and archived log files, recover from
backup failures, and use the DBVERIFY utility.
This course describes RMAN's image copy and backup set structures. It also covers how to perform backups of
Oracle databases, control files and archived redo log files using RMAN.
This course provides a foundation for recovering from a crash without losing any information through the explicit
use of the RESTORE and RECOVER commands.
This course describes the fundamentals of using Oracle's Recovery Manager to perform complete recovery without
This course describes how to recover without necessarily applying all available redo — a process called incomplete
recovery. It also covers how and when to perform incomplete recovery, the implications of incomplete recovery,
and techniques for improving the performance of incomplete recovery.
This course introduces the fundamentals of incomplete recovery using Oracle's Recovery Manager (RMAN) utility.
It also covers how and when to perform incomplete recovery, and the consequences of performing incomplete
This course covers the use of the RMAN CROSSCHECK command. It also covers how to catalog backups made
with operating system commands and maintaining the RMAN repository.
This course explains the use and efficiency of the Recovery Manager. It also covers the use of a recovery catalog
to store RMAN information and how to use it to extend and improve the behavior of RMAN.
This course provides an overview on how to use Oracle's export and import utilities to perform logical copies of
information in databases and transport information between databases.
This course provides information on how to use SQL*Loader to perform conventional and direct-path loads of data
into the database. It also describes how to perform direct data loads from fat files and other formatted files into an
This course presents questions that will help you prepare for the Oracle9i Database Fundamentals II 1Z0-032
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Oracle9i Database Fundamentals II 1Z0-032
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Oracle9i Database Fundamentals II 1Z0-032
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Oracle9i Database Fundamentals II 1Z0-032
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Oracle9i Database Fundamentals II 1Z0-032
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course provides an overview of Oracle9i performance tuning, with an emphasis on job roles, problems, and
considerations. It also discusses tuning during development phases, as well as performance and safety tradeoffs.
This course discusses issues related to using the buffer cache, which holds blocks of memory while Oracle
processes perform operations on them.
This course discusses System Global Area (SGA) structures, such as the redo log buffer, the Java pool, and the
Java session memory. It also examines other topics, such as I/O slaves and database writer processors.
This course discusses lock contention strategies and how to handle problems and errors that arise from locking.
This course discusses the performance implications of space management, and how the use of blocks can make a
difference in space management.
This course discusses the tools used for performance tuning and diagnostics, such as the Alert Log file, trace files,
dictionary and dynamic performance views, and the Statspack.
This course discusses how to configure the Oracle9i database and balance input/output (I/O) in order to prevent
This course discusses various methods of using and tuning sort operations in the Oracle9i Database, with an
emphasis on the sorting process and sort area parameters.
This course discusses the Oracle Shared Server environment, which allows for multiple user processes to share a
limited number of server processes.
This course discusses the Oracle9i Database Administrator's involvement in application tuning, with an emphasis
on stored structures, indexes, materialized views, and query rewrites.
This course discusses various tools that Oracle Database Administrators can use to tune SQL statements.
This course discusses how Oracle9i Database Administrators can adequately size the shared pool in order to
cache and reload SQL, PL/SQL, and data dictionary information.
This course discusses the use of latches, which are locking mechanisms that serialize access to shared data
structures and shared memory allocations in the System Global Area (SGA).
This course discusses the similar responsibilities of Database Administrators and System Administrators, as well
as their relation to tuning an Operating System (OS).
This course presents questions that will help you prepare for the Oracle9i Database Performance Tuning 1Z0-033
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Oracle9i Database Performance Tuning 1Z0-033
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Oracle9i Database Performance Tuning 1Z0-033
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Oracle9i Database Performance Tuning 1Z0-033
exam. The feedback for each question provides in-depth background on the topic, including why each incorrect
option was wrong and what to look for in correct answers.
This course provides an introduction to the Oracle9i relational database management system and basic database
This course provides information about using the SELECT statement and using the WHERE and ORDER BY
clauses in Oracle9i SQL.
This course examines the types and uses of functions available for various data types in Oracle9i SQL.
This course examines joining tables in Oracle9i SQL using the ANSI format JOIN clause and the Oracle proprietary
This course examines the summarizing of query results into groups using the GROUP BY clause in Oracle9i SQL.
This course provides an in-depth look at using subqueries and views in Oracle9i SQL.
This course examines the four main commands used in SQL to add, modify, remove, and merge rows of data in
database tables.
This course examines creating and changing tables and defining constraints on tables in Oracle9i SQL.
This course examines how to create database objects including sequences, synonyms, and indexes in Oracle9i
SQL. It also covers sharing table data with other users through privileges and roles.
This course examines how to use environment settings, variables, and special SQL Plus commands to generate
professional looking reports in Oracle9i SQL.
This course provides questions to prepare users who plan to take exam 1Z0-007: Introduction to Oracle9i: SQL.
This course provides an overview of the use of the Photoshop 7 interface and new product features.
This course shows users how to use Photoshop 7 to open images from a variety of sources (including CDs and
digital cameras), navigate the File Browser, zoom in and out, as well as manage rulers, grids and guides.
This course shows users how to use Photoshop 7 to adjust image size, resolution, dimensions, and canvas size. It
also covers how to mix channels, set up color management, choose color settings, define colors, and work in
This course shows users how to use Photoshop 7 to save images in a variety of formats (TIFF, JPEG, GIF, EPS,
PICT, BMP, PDF, PSD) and print images, contact sheets, picture packages, as well as prepare images for off-set
This course shows users how to use Photoshop 7 to work with the Pencil and Brush tools, select brushes and
create new brushes, and experiment with Brush modes. It also covers how to create and modify shapes.
This course shows users how to use Photoshop 7 to crop, trim, retouch, smudge, blur, dodge, burn, saturate, and
liquify images.
This course shows users how to use Photoshop 7 to work with the Dust & Scratches command, Rubber Stamp
tool, Healing Brush, and Patch tools when cleaning images. It also covers how to undo and redo past actions using
a variety of methods (Undo/Redo command, erasing, reverting, History palette, Erase to History option, History
This course shows users how to use Photoshop 7 to create selections and paths with the Lasso, Marquee, Magic
Wand, Pen, and Eraser tools. It also covers how to make selections using the Color Range and Extract
This course shows users how to use Photoshop 7 to transform selections and paths, as well as move, clone, paint,
and fill selections. It also covers how to create gradients and patterns.
This course shows users how to use Photoshop 7 to create, move, manipulate, lock, and organize layers. It also
covers how to change the opacity of and erase layers, as well as apply and manage layer styles.
This course shows users how to use Photoshop 7 to create and edit point, box, outline, shadowed, and ghosted
text. It also covers spell checking, rasterizing text, making shapes and paths from text, and creating type selection
This course shows users how to use Photoshop 7 to create a variety of effects (such as sharpening and blurring)
using filters. It also covers how to use the color correction tools to improve an image.
This course shows users how to use Photoshop 7 and Image Ready to create dynamic graphics for the Web. It
also covers the pros and cons of common file formats (PNG, JPEG, GIF, WBMP), creating type and color palettes,
This course provides an introduction to Photoshop CS by teaching learners how to start the program, work with
documents, and set preferences.
This course provides information on navigating and measuring within Photoshop CS, working with layers in a
document, and using the History palette.
This course provides information on using selection tools, colors, channels, and gradients in Photoshop CS.
This course provides information about Adobe Photoshop CS painting, drawing, and text.
This course provides information on creating and modifying layer styles and filters in Photoshop CS.
This course shows learners how to use Photoshop CS to manipulate and enhance images.
This course provides an overview on various file formats and compression schemes used for optimizing and saving
the documents for Web and other print media. It also provides information about concepts related to advanced
This course explains how to save, manage, and use graphics files and formats with Photoshop.
This course shows users how to use choose colors, use paint tools and brushes, and print graphic images in
This course explains how to select and crop portions of an image file and how to touch up a scanned photograph
using the Rubber Stamp tool.
This course shows how to use text and fill regions with color in Photoshop, as well as how to change actions in the
History list and repeat batch actions.
This course explains how to take advantage of layers and plug-ins in Photoshop.
This course shows users how to use lighting, sharpening, and blur effects to change images.
After taking this course, the learner will be able to download, install, configure, and test all the software required to
create dynamic Web sites using PHP and MySQL.
After taking this course, the learner will be able to describe the PHP scripting language, and create basic PHP
scripts using proper PHP syntax.
After taking this course, the learner will be able to create elaborate scripts, write HTML forms, and program PHP to
handle the form data.
This course provides the learner with step-by-step instructions for using PHP to create dynamic Web sites that are
responsive to users and can alter content based on differing situations.
After taking this course, the learner will be able to create databases and tables, and sort and retrieve data using
SQL and MySQL.
After taking this course, the learner will be able to use the principles of database design, including normalization
and use of forms. They will also be able to use MySQL to create relational databases, and perform searches on
This course provides the learner with the steps and tools necessary to identify and correct errors that can occur
when running PHP and MySQL applications.
This course provides the learner with step-by-step instructions for using PHP to create dynamic Web sites that
allow for database interactions such as the storing, gathering, and updating of information.
This course provides the learner with information about a number of independent topics that are present in more
sophisticated Web applications.
This course provides the learner with information about using cookies and sessions with PHP to overcome the
statelessness of the Web.
In this course, the learner will become familiar with methods for increasing the security of their web applications
using PHP and MySQL. These techniques include methods of form validation, the ability to define patterns and
then matching or replacing those patterns, and data encryption.
This course covers extended PHP topics that are worth considering in your development work, but not related to
every Web application.
After taking this course, the learner will become familiar with the foundational information required to build a sample
content management site through PHP interactions using a database.
This course provides an overview of the user registration system.
After taking this course, the learner will have the information and sample needed to create an e-commerce site
using PHP and MySQL, including creating the database, creating the public and administrative pages, and
This course provides information about the basic requirements for any Version Control architecture. It also explains
managing and controlling the source code asset of a typical PowerBuilder project.
This course provides information about compiling and deploying PowerBuilder applications to end users. It also
explains how to incorporate InfoMaker into PowerBuilder-based applications to provide end users with the ability to
This course shows learners some best practices, tips, and coding techniques that, if applied, will make the use of
PowerBuilder 9 more effective both in the short and long term.
This course provides information on the advanced features available with PowerBuilder DataWindows, such as
using expressions to change DataWindow behavior, creating dynamic nested reports, using dynamic SQL, and
using client/server features.
The course shows learners how to create graphical interfaces with DataWindows and how to import and export
XML into DataWindows.
This course shows learners what the Rational Unified Process is and explains the motivation behind its
development and its application. This course also provides an overview of the underlying development principles
This course provides learners with a detailed explanation of the first two phases of the RUP development process:
Inception and Elaboration.
This course provides learners with a detailed explanation of the final two phases of the RUP development process:
Construction and Transition.
This course explains the RUP product and how it can be extended and configured to meet specific needs. This
course also outlines strategies for implementing the RUP, including incremental rollout, pilot projects, and training
This course shows learners how to move from a waterfall approach to iterative development and how to plan an
RUP project. This course also discusses common mistakes made when adopting the RUP, and how to avoid them.
This course provides a guide to the RUP tailored to the perspective of three crucial software development roles:
project manager, analyst, and architect.
This course provides a guide to the RUP that is tailored to the perspective of two crucial software development
roles: developer and tester.
This course provides an introduction to relational database management systems. The course covers basic types
of databases, data integrity, the relational model, entity relationship modeling, normalization, and performance
This course provides an overview of the RPG programming language and general programming concepts needed
to begin learning to program in RPG IV.
This course shows users how to write simple programs in RPG IV.
This course shows users how to define work fields, data structures, and other data items in RPG IV programs.
This course shows users how to perform arithmetic calculations in RPG IV programs.
This course shows users how to write programs in RPG IV using top-down, structured design.
This course shows users how to write programs in RPG IV to access AS/400 database files.
This course shows users how to read, write, and update records in RPG IV programs.
This course shows users how to define display files and how to use them to develop interactive applications.
This course shows users how to create, store, and access tables, and how to define and use arrays.
This course shows users how RPG IV programs can communicate with one another by passing data values.
This course shows users how to use a number of advanced RPG IV features to define data in ways that facilitate
data manipulation.
This course shows users how to write RPG IV programs that use subfiles and online help.
This course shows users how to recognize features and operations used extensively in earlier versions of RPG that
are now considered obsolete but still supported.
This course provides a preview of the SAS System and describes some of its software features and components. It
also covers basic data concepts and the structure of the SAS programming language.
This course discusses the basic statements used when coding SAS programs and explains how to use the SAS log
to troubleshoot coding errors. It also presents the different modes for executing SAS.
This course covers optional SAS statements used to modify data so that more complex data analysis tasks can be
This course describes statements and options available to program various features in the DATA step.
This course describes SAS procedures used to create more informative and specialized output as well as some
basic statistical procedures.
This course explains how to use Display Manager, a full-screen facility that allows you to create and run SAS jobs
This course explains the model that SAS uses to store and access data in SAS files. It shows how to use SAS
procedures and Display Manager windows to manage SAS data libraries and their members.
This course describes ways to create and manipulate SAS data sets, including an introduction to using the SQL
procedure in SAS.
This course presents various methods for combining and updating existing SAS data sets.
This course provides a preview of the SAS System and describes some of its software features and components. It
also covers basic data concepts and the structure of the SAS programming language.
This course discusses the basic statements used when coding SAS programs and explains how to use the SAS log
to troubleshoot coding errors. It also presents the different modes for executing SAS.
This course covers optional SAS statements used to modify data so that more complex data analysis tasks can be
This course describes statements and options available to program various features in the DATA step.
This course describes SAS procedures used to create more informative and specialized output as well as some
basic statistical procedures.
This course explains how to use Display Manager, a full-screen facility that allows you to create and run SAS jobs
This course explains the model that SAS uses to store and access data in SAS files. It shows how to use SAS
procedures and Display Manager windows to manage SAS data libraries and their members.
This course describes ways to create and manipulate SAS data sets, including an introduction to using the SQL
procedure in SAS.
This course presents various methods for combining and updating existing SAS data sets.
This course provides an introduction to the features of Microsoft SharePoint 2003. It provides learners with the
information they need to effectively access and navigate a SharePoint 2003 site.
This course provides learners with an overview of the Document Library and Picture Library. It also details
management of the links, contacts, events, tasks, and issues lists in SharePoint 2003.
This course shows learners how to customize standard library and document library lists, and how to use Office
2003 products with SharePoint. After taking this course, learners will be able to work with the more advanced
features of SharePoint 2003, and to customize SharePoint to meet their specific needs.
This course provides an overview of the role and responsibilities of a SharePoint Site Administrator. It explains the
options for managing SharePoint site, libraries and list security and how to customize a SharePoint page, including
how to change views on a page, how to configure Quick Launch settings, and how to add and customize Web
This course shows learners how to create document libraries and lists and how to import spreadsheets in
SharePoint 2003. It covers the processes and best practice recommendations for creating and using Basic and
Web Part Pages, HTML and XML forms, and default and customized templates.These advanced administration
functions will allow learners to use SharePoint to meet specific needs of their organizations.
This course provides an overview of the basics of SharePoint 2007.
This course provides an overview of the tools used to manage documents in SharePoint 2007.
This course provides an overview of the tools used to manage lists and libraries in SharePoint 2007.
This course provides an overview of the various ways of creating pages, workspaces, and sites in SharePoint
This course provides an overview of the collaboration between SharePoint 2007 and the Microsoft Office 2007
This course provides an overview of tools used for records management and Web content management in
This course provides an overview of Advanced features that have been made available in SharePoint 2007.
This course explains the basic structure and uses of databases and how to use the SQL SELECT statement to
This course explains how to filter data from a database with the SQL WHERE clause.
This course shows you how to manipulate data returned from a query using calculated fields and functions.
This course explains how to use the SQL aggregate functions to summarize data from database tables.
This course explains how to use the GROUP BY and ORDER BY clauses to sort and group data. It also explains
how to use subqueries and combined queries to add more options to retrievals using the SQL SELECT statement.
This course shows you how to access data stored in multiple relational tables by using joins in your queries.
This course explains how to insert data into existing database tables and then modify or delete that data. It also
explains how to create new database tables and modify or delete existing tables.
This course teaches the learner the use of views in SQL and how views can be used to simplify complex
operations. It also provides an overview on the use and creation of stored procedures.
This course shows you how to use transaction processing to execute SQL operations in batches. This enables you
to prevent processing errors from corrupting the database.
This course explains the use of constraints in databases. The user will learn about primary and foreign keys, and
unique and check constraints. The user will also learn about the use of indexes and triggers within databases.
Finally, the user will receive an overview of the tools used to manage database security.
This course provides a brief review of database structure, implementation, and the basic databases within SQL
Server 2000 installations. It also gives an overview of the available versions of SQL Server 2000 and their uses.
The basic requirements for planning a SQL Server 2000 installation are presented.
This course covers basic installation procedures and options for both default and named instance installations of
SQL Server 2000. Additional topics include advanced installation procedures, configuration options, and upgrade
implementations of SQL Server 2000, all of which may be included on the certification exam.
This course discusses the basic creation of databases and database objects within a SQL Server 2000 instance.
The tools provided in SQL Server 2000 installations for creating these are the SQL Server Enterprise Manager, a
graphical user interface (GUI) management tool, and the SQL Query Analyzer, allowing the option of either using
templates or command-line methods. Additional topics include the maintenance of SQL Server 2000 databases
and database objects using the SQL Server Enterprise Manager and command-line functions available in the SQL
This course explains the processes used in backing up and restoring databases and database files within an
instance of SQL Server 2000 using the SQL Server Enterprise Manager and the SQL Query Analyzer. Additional
topics include troubleshooting transactions and options for checking data integrity using the SQL Server Enterprise
Manager or the SQL Query Analyzer for command-line actions.
This course covers the use of bulk insertion and update tools including both command-line and graphical user
interface tools, such as the Data Transformation Services (DTS) utility. Additional topics include SQL Server 2000
security modes, connection authentication, access authorization, and the assignment and revocation of
permissions on a user and role basis. Methods employing the SQL Server Enterprise Manager, as well as
command-line options for use within the SQL Query Analyzer, are emphasized.
This course covers the capabilities included in SQL Server 2000 for automating routine tasks, allowing the
database administrator to concentrate on development and tasks too complex for automation. Command-line
options are available for most automation capabilities, but the graphical user interface (GUI) management tools
access in the SQL Server 2000 Enterprise Manager provides the most robust and rapidly deployed automation
options. Additional topics include an overview of the tools and techniques for monitoring SQL Server 2000
operations and a discussion of some of the common SQL Server performance optimization considerations that are
included in the exam. There are as many specific configurations for performance optimization as there are
This course provides two practice exams for the Microsoft SQL 2000 Administration 70-228 certification exam.
This course provides an overview of data modeling with an emphasis on relational database systems, and shows
users how to implement a logical design by creating a database in SQL Server 2000.
This course shows users how to create and alter tables, define data types, and ensure integrity by implementing
This course shows users how to retrieve, filter, and modify data using Transact-SQL, and explains techniques for
importing and exporting data in SQL Server 2000.
This course explains the types of indexes and views available in SQL Server 2000, and shows how they can be
used to enhance and control access to data.
This course shows users how to create and use stored procedures, triggers, functions, user-defined functions
(UDFs), transactions, cursors, and locks in database application programming.
This course explains techniques for accessing heterogeneous data using linked servers, ad hoc queries, and pass-
through queries, and shows users how to retrieve and write data using XML.
This course shows users the tools and techniques that can be used to monitor and optimize the performance of a
SQL Server 2000 database, and how to design and implement a database security plan.
This course provides practice questions with explanatory feedback for Microsoft Exam 70-229: Designing and
Implementing Databases with Microsoft SQL Server 2000 Enterprise Edition.
This course provides practice questions with explanatory feedback for Microsoft Exam 70-229: Designing and
Implementing Databases with Microsoft SQL Server 2000 Enterprise Edition.
This course explains how to prepare for the installation and configuration of SQL Server 2005.
This course explains how to use SQL Server 2005 to create databases and establish views you can employ to work
This course provides you with information concerning job skills tested by Microsoft Exam MCTS70-431.
This course explains how to work with the data in database tables.
This course explains how to manage the XML data and features that are integrated into SQL Server 2005.
This course explains how to move large amounts of data either within a single server or between servers. Bulk
Copy Program (BCP) and SQL Server Integration Services (SSIS) are also discussed.
This course explains how to use SQL Server 2005 to maintain and backup databases.
This course explains how to monitor the performance of a SQL Server 2005 system.
This course explains how to troubleshoot issues that may arise when using SQL Server 2005. It also provides
information on optimizing SQL Server for the best performance.
This course explains how to implement high-availability solutions such as log shipping, database mirroring, failover
clusters, and replication.
This course provides practice questions for the SQL Server 2005 MCTS 70-431 exam.
This course covers SQL Enterprise Manager and how to use it to create and manage database objects in Microsoft
SQL Server 6.5.
This course provides instructions for installing Microsoft SQL Server 6.5 and setting up physical and mirror devices.
This course provides instruction on implementing security and user administration and on configuring replication in
Microsoft SQL Server 6.5.
This course provides instruction on creating and maintaining databases and database logs. It also explains how to
use DBCC to maintain the efficiency and reliability of Microsoft SQL Server 6.5 databases.
This course provides instruction on database maintenance through transaction logs and recovery as well as
backup and restore. It also covers remote and distributed management options of Microsoft SQL Server 6.5.
This course provides instruction on tuning Microsoft SQL Server 6.5 to optimize performance.
This course shows users how to plan the security policies for a SQL Server 7 installation.
This course shows users how to prepare for the hardware needs of a SQL Server 7.0 installation.
This course shows users how to migrate data from other sources into a SQL Server 7.0 installation.
This course shows users how to develop a strategy for system replication.
This course shows users how to go through the installation process for servers and clients.
This course shows users how to perform unattended setups or upgrade from a previous version of SQL Server.
This course shows users how to configure SQL server and its services.
This course shows users how to assign access and roles to server users and databases.
This course shows users how to administer login IDs, Database IDs, and roles.
This course shows users how to administer permissions and monitor server and database activity.
This course shows users how to create and maintain SQL server databases.
This course shows users how to load data from other sources into SQL Server databases.
This course shows users how to back up and restore data on SQL Servers.
This course shows users how to create and administer database replication.
This course shows users how to manage a variety of administrative tasks, including server jobs, events, alerts,
linked servers, and remote servers.
This course shows users how to monitor and trace engine events.
This course shows users how to monitor and tune resource usage by SQL Server.
This course shows users how to troubleshoot problems with installation upgrading and access to servers.
This course shows users how to resolve problems with database management and linked server issues.
This course shows learners how to analyze the objectives of the Java 2 Developer exam and how to design a
sample application that successfully meets these objectives.
This course shows learners how to create the back-end code for a sample application that meets the objectives of
the programming assignment component of the Java 2 Developer certification.
This course shows learners how to create the user interface for a sample application that meets the objectives of
the programming assignment component of the Java 2 Developer certification, and how to test, package, and
submit the completed programming assignment.
This course explains the essay exam component of the Java 2 Developer certification and provides background
information about key programming concepts
This course provides an overview to Sybase SQL Server, the client/server system model, and the tools and
components of Sybase System 11.
This course introduces users to SQL Server and how to use it to create, manage, and access database
This course provides an overview of the tasks and commands of a system administrator.
This course shows users how to manage user accounts and groups in Sybase.
This course introduces users to basic T-SQL commands and functions through the isql interface.
This course shows users how to create database queries and to manipulate the data received through queries.
This course explains how to join queries, create subqueries, and how to insert and modify data in Sybase.
This course explains what the Unified Modeling Language is, and how UML is used. This course also discusses
software development processes and iterative development.
This course shows learners how to read and use the most common type of UML diagrams: class diagrams. This
course covers properties, attributes, associations, multiplicity, operations, and other topics related to class
This course shows learners how to read and use common types of UML diagrams, including sequence diagrams,
object diagrams, package diagrams, deployment diagrams, and use cases.
This course shows learners how to read and use specialized types of UML diagrams, including state machine
diagrams, activity diagrams, communication diagrams, composite structure diagrams, component diagrams,
collaborations, interaction overview diagrams, and timing diagrams.
This course provides an overview of the use of Visual Studio .NET and how to use it to create ASP.NET pages and
implement HTML controls.
This course provides an overview of the use of Visual Studio .NET and how to use it to implement navigation and
error handling for the user interface.
This course provides an overview of the use of Visual Studio .NET and how to use it to bind, consume, and
This course provides an overview of the use of Visual Studio .NET and how to use it to create, as well as manage,
components, assemblies, and web services.
This course provides an overview of the use of Visual Studio .NET and how to use it to globalize an application and
work with legacy code.
This course provides an overview of the use of Visual Studio .NET and how to use it to maintain, support, and
configure a web application.
This course provides an overview of the use of Visual Studio .NET and how to use it to provide user assistance and
accessibility. It also covers how to test, debug, and deploy a web application.
This course provides two practice exams for the Microsoft 70-305 certification exam.
This course shows learners how to create Visual Basic .NET applications that access and manipulate data in
relational databases and in XML files.
This course shows learners how to create distributed applications using Visual Basic .NET.
This course shows learners how to create and install Windows services using Visual Basic .NET and how to make
services created in the .NET framework available to the COM+ infrastructure.
This course shows learners how to test, debug, and deploy Visual Basic .NET applications.
This course shows learners how to implement code-based and role-based security for .NET applications.
This course provides two practice exams for the Microsoft 70-310 certification exam.
This course provides an overview of Windows forms and controls.
This course provides an overview of exception handling, .NET components and assemblies, Web services, and
working with legacy code.
This course provides an overview of binding, consuming, and manipulating data.
This course provides an overview of globalization, user assistance, accessibility, and printing.
This course provides an overview of testing, debugging, deploying, maintaining, supporting, and configuring a
Windows application.
This course provides two practice exams for the Microsoft 70-306 certification exam.
This course provides an overview of the Visual Basic 2005 programming language, architecture and platform.
This course provides information on how Visual Basic 2005 creates and manages data types, and how it maps
those data types to an underlying common type system used by the .NET platform.
This course provides information on how Visual Basic 2005 works with objects and values, and how those
underlying objects and values are mapped to memory.
This course provides information on how Visual Basic 2005 works with attributes and reflection, how to create and
work with custom attributes, and how to use binding flags to instantiate types from assemblies.
This course provides information on how Visual Basic 2005 works with events, the behind-the-scenes delegate-
handling mechanism, how delegates are used to work with events, and how programmers can use delegates to
integrate their own events with the Windows event-handling mechanism.
This course provides information on how Visual Basic 2005 works with threads and thread pooling, how to perform
synchronous and asynchronous task execution using threads, how to marshal (pass) data across threads, and how
to synchronize data across threads.
This course provides information on how Visual Basic 2005 works with assemblies, how to deploy them to the
Global Assembly Cache (GAC), how to generate strong names for assemblies, and how to implement version and
publisher policies for assemblies.
This course provides information on how Visual Basic 2005 eases the creation of Windows forms and custom
controls, and how Windows eases the creation of threads and messages.
This course provides information on how Visual Basic 2005 code interacts with the .NET code access features,
how to create and modify code access security policies, and the differences between evidence-based and role-
This course provides the user with a foundation for using Visual Basic 6 software. In this course the user creates
an application using the VB Application Wizard, and then develops a simple application from scratch.
This course explains how to use common controls and simple code to create applications in Visual Basic.
This course examines some of Visual Basic's coding tools for building applications.
This course explains how to add many of the finishing touches and extra controls and arrays for users interested in
using Visual Basic to create applications.
This course explains how to use some of the built-in tools in Visual Basic to improve and expand applications.
This course introduces students to interacting with data files and printing information from their applications.
This course explains how to add to an application some of the additional tools that Visual Basic offers.
This course explains how to prepare a Visual Basic program for distribution.
This course introduces users to the .NET Framework and shows how to create basic ASP.NET pages for Web
applications with Visual Studio .NET.
This course shows users how to add three types of controls to their Web forms - HTML, HTML server, and Web
server controls. They learn how to drop controls onto Web forms in the Visual Studio interface, configure
properties, and add event handlers and validation controls.
This course introduces users to using state management techniques and implementing navigation for the user
This course shows users how to handle exceptions and create custom exception classes and error pages. Users
also learn how to implement user assistance and accessibility guidelines.
This course teaches users some of the skills involved in making data available on the user interface of a Web
application, including data binding, transforming data, and filtering data.
This course introduces users to a variety of ways to manipulate data and to move data from place to place using
Visual C# .NET.
This course provides an overview of the T-SQL statements used to work with SQL Server databases, and explains
how to create and run ad hoc queries and stored procedures from the Visual Studio .NET IDE and ASP.NET Web
applications. It also describes how to handle database and multiuser errors from Web applications.
This course introduces the variety of ways in which the user can reuse code within the Visual Studio .NET
Framework, including Web user controls and Web custom controls. It also covers how Visual Studio .NET
applications are compiled into assemblies, how to open the assembly manifest, and how to generate assemblies
This course shows users how to use Web services in conjunction with the .NET Framework, how to globalize
applications created with .NET, and how to migrate legacy code to the .NET Framework.
This course teaches users about various testing techniques available for testing applications, as well as inserting
tracing code and debugging applications.
This course explains the process of building Web Setup and Merge Module Projects to deploy Web applications to
Web servers. Users will also learn how to create and install shared assemblies and use Web gardens, Web farms,
This course teaches users how to maintain, support, and configure Web applications.
This course provides practice exam questions for the Developing and Implementing Web Applications with
Microsoft Visual C# .NET and Microsoft Visual Studio .NET MCAD 70-315 certification exam.
This course provides an overview of how to use Visual Studio .NET to create and manipulate DataSet schemas.
This course provides an overview of the basics of the Structured Query Language (SQL), and how users can use
SQL statements and stored procedures to interact with a Microsoft SQL Server database from within .NET
This course explains how to use the Function Control Language to access and manipulate XML data. It also
explains how to use these classes and T-SQL extensions to access Microsoft SQL Server data as XML data.
This course explains the remoting architecture. It introduces distributed applications and how they are different
from conventional applications.
This course explains how to design remoting applications and how to implement them.
This course introduces users to Web services as they exist in the .NET Framework and shows users how to build
and use Web services in their .NET applications.
This course shows users how to create and manipulate a Windows service.
This course shows users how to create and consume a serviced component.
This course shows learners how to access COM+ component services and how to incorporate unmanaged code
into .NET applications.
This course shows learners techniques for testing and debugging different types of applications. It also shows
important techniques for monitoring an executing application, how to log errors in an event log, and how to publish
This course discusses the deployment of a Windows service, a serviced component, a .NET Remoting object, and
an XML Web service.
This course discusses the many aspects of .NET security, including the mechanics of code access security, role-
based security, authentication, and authorization. It also presents guidelines for applying security to applications,
services and components.
This course presents questions that are representative of what questions one should expect to receive on the
actual exam 70-320.
Visual C# 2005: .Net: What You Need to Know, covers the foundations of the .NET programming environment and
how to navigate through the Visual Studio 2005 integrated development environment (IDE). It also shows how to
create, compile and execute a simple Visual C# program using either the Visual Studio 2005 IDE or the command
Visual C# 2005: First C# Programs, covers how to create, compile and execute a simple Visual C# program with
variables, expressions, command-line input and output, using either the Visual Studio 2005 IDE or the command
Visual C# 2005: Data Types in C#, covers the different data types supported by C# and how to convert information
between and among different data types. This course also shows how to map Visual C# data types to the data
types supported by the .NET framework.
Visual C# 2005: Operators and Expressions, covers Visual C# operators and expressions. It also shows how to
use the precedence table to order C# operators judiciously and efficiently.
Visual C# 2005: Control Structures and Arrays, covers Visual C# control. It also shows how to create and use
applications that use loops and arrays.
Visual C# 2005: Object-Oriented Programming, covers Visual C# object-oriented programming concepts. This
course also shows how attributes and behaviors are combined to create classes, and how to model classes using
simple object modeling concepts.
Visual C# 2005: Classes, covers how to create classes, distinguish between classes and objects, and use classes
in object-oriented programming. It also shows how C# classes support encapsulation, how to instantiate and
initialize classes, and how to use references in C#.
Visual C# 2005: More About Types, covers how to distinguish between classes and structs in C#, and understand
more about how classes are used to create application specific data types. This course also shows how C#
converts simple values to and from object types, using a process called boxing.
Visual C# 2005: Methods, Properties and Operators, covers how to define and use methods, pass parameters to
and from methods, and overload methods and operators. This course also shows how to simplify data access
through get and set methods and how to implement methods in C# that take a variable number of parameters.
Visual C# 2005: Characters and Strings, covers how to define and work with characters and strings in greater
detail. This course also shows how to create and work with objects of the String and StringBuilder classes and
create applications that process command-line arguments.
Visual C# 2005: Arrays and Indexers, covers how to define and work with single-dimension and multiple-dimension
arrays. It also shows how to use the Random classes to generate random numbers and how to use indexers to
access data within a class using an array syntax.
Visual C# 2005: Inheritance, describes how to create hierarchies of classes using inheritance. This course also
covers how to use the public, protected and private access qualifiers to encapsulate class implementations and
Visual C# 2005: Virtual Methods and Polymorphism, describes how to fully implement polymorphic classes. This
course also covers how to create virtual methods that can be redefined by derived classes to create
Visual C# 2005: Formatting and Conversion, describes how to format information for output. This course also
covers how to convert information among different data types and define implicit and explicit conversion operators
Visual C# 2005: Exceptions, describes how to use the .NET exception handling mechanism to deal with
unexpected and anomalous behavior. This course also covers how to create and use custom exceptions based
upon the system-provided Exception class.
Visual C# 2005: Interfaces, describes how to use interfaces to program in a more flexible, generic manner. This
course also covers how to create and use custom classes that implement multiple interfaces.
Visual C# 2005: Interfaces and Collections, describes how to use parameterized types and .NET interfaces to
program in a more flexible, generic manner. This course also covers how to customize collection classes supplied
Visual C# 2005: Delegates and Events, describes how to use delegates to handle callbacks into code. This course
also covers how delegates implement the .NET event handling mechanism, and dynamically adding and removing
delegates to perform custom event handling.
Visual C# 2005: Introduction to Windows Forms, describes how to use Visual C# to create a simple Windows
Forms application. This course also covers how to add event handlers to respond to button clicks and list selection
This course introduces users to the Visual InterDev interface and application creation. At the end of this course,
users will create a new Web project and add HTML pages.
This course presents the visual Web development environment. This course shows how to insert, position, and set
properties for HTML elements and script objects using InterDev's editing and outline tools, including the Cascading
Style Sheets editor. It also introduces the scripting statement completion feature.
This course explains how to use dynamic HTML and scripting to add interactive content to Web pages
This course introduces the use of Java, ActiveX, and database connections within a web site.
This course explains how to use the Query Designer to retrieve and update information in the database.
This course introduces the active server object and explains how to use active server objects.
This course explains design-time controls, scriptlets and the document object model.
This course introduces the tools for debugging applications.
This course introduces the management of work and the design of user interfaces for web sites.
This course explains how to use the AdRotator, Calendar, and Xml Web server controls. The course also provides
an overview of ASP.NET Web application debugging, covering page-level and application-level tracing, error
handling, and using Visual Studio .NET's built-in debugger.
This course explains data binding with various server controls and data sources. The course also explains how to
tailor the look and feel of Web forms by using Web Server Control templates, and explains how to use templates
with the Repeater, DataList and DataGrid controls.
This course provides an overview of how to use Visual Studio .NET to create applications for mobile devices such
as cell phones and personal data assistants (PDAs). The course also introduces ADO.NET, explains the
improvements made over ADO, and shows how to use ADO.NET to access a database.
This course provides an overview of the use of XML with Visual Studio .NET. The course also provides an in-depth
discussion of how to code various ASP.NET configuration settings to make Web applications run properly. Finally,
the course shows how to build HTTP handlers to process user requests.
This course shows users how to employ caching in the applications they design using Visual Studio .NET. The
course also provides an overview of the various ASP.NET, IIS and Windows security mechanisms available to
Visual Studio .NET programmers. The course concludes with an in-depth discussion of how to upgrade older ASP-
based Web sites to ASP.NET technology.
This course shows users how to create Web services with Visual Studio .NET, then how to add data controls and
functions and test the Web service. The course explains how Web service clients work and how to create a Web
service client. The course also covers various techniques for implementing security within a Web service.
This course shows users how to get the programs they've developed in Visual Studio .NET up and running in the
real world. The course presents detailed information on deployment of Windows applications as well as Web-based
This course provides an overview of ASP.NET and explains advances made over previous versions of ASP. This
course explains the components of an ASP.NET Web form, then shows how to design an ASP.NET Web form
using Visual Studio. NET. The course also explains how requests and responses are handled, and how application
root directories are structured. The course concludes with a discussion of the role of HTML and XML in ASP.NET
This course explains how to use server controls with ASP.NET Web forms. This course shows students how server
controls work, and how to add server controls to Web forms and set their properties. The course then discusses
how to use specific server controls and concludes with an example ASP.NET Web form showing multiple server
This course teaches students how to use validation controls and composite controls when constructing an
ASP.NET Web form. The course discusses how to use specific controls to validate ASP.NET Web form data. The
course shows students how to develop their own server controls, how to create user control, and how to create and
This course introduces the .NET initiative and explains how it offers interoperability among applications using
different platforms and languages. This course describes the products and components in the .NET suite and
explains how applications are executed in the .NET framework.
This course presents an overview of three programming languages used to develop .NET applications: Visual C#
.NET, Visual Basic .NET and Visual C++ .NET. It discusses the types of applications commonly developed in
Visual Studio .NET and explains the application development cycle.
This course explains the system requirements necessary to install Visual Studio .NET, then presents installation
instructions. This course also describes in detail the tools and features available in the Visual Studio integrated
development environment (IDE).
This course introduces users to the Visual C# programming language and explains the elements of a Visual C#
program. This course explains how to create a new Visual C# application in Visual Studio .NET and discusses key
programming concepts, including how to use variables, data types, operators and statements to build a Visual C#
This course explains the use of single-dimensional, multi-dimensional, and jagged arrays in Visual C#
programming. The course also shows users how to create classes in Visual C# and how to add fields, properties,
This course discusses how to create a new Windows application project and explains the default code provided by
Visual Studio .NET. The course also explains how to use common Visual C# classes such as the CommonDialog,
FileDialog, FontDialog, and ColorDialog classes. This course shows users how to create Windows services using
Visual C# and how to install and administer the services they've created with Visual Studio .NET.
This course explains the basic considerations used when designing a Web site, including the planning and
maintenance of the site, and making the site accessible to all platforms and monitors.
This course shows users how to make graphics that will download quickly on the Internet and will display well
across all browsers and systems.
This course shows users how to create color schemes, backgrounds, GIF transparencies, and imagemaps for a
This course shows users how to create fonts with HTML and graphics, and lay out a page using tools like lines,
buttons, bullets, and tables.
This course explains how to use frames, animated GIFs, Dynamic HTML, JavaScript, QuickTime, Flash, and
Shockwave in a Web site.
After taking this course, you will understand the fundamentals of designing and organizing a Web site. You will also
know how to create a site that meets accessibility requirements.
After taking this course, you will have a basic knowledge of HTML 4.01 and XHTML. You will also understand how
to apply these technologies to build basic Web pages.
This course explains how to use HTML 4.01 elements and cascading style sheets to format text on Web pages,
add images and color, and create tables for data.
This course provides techniques and tools to effectively employ advanced cascading style sheets and forms on
your Web site. It also introduces DHTML.
This course explains how to use imagemaps, sound, video, and JavaScript to add features to Web pages.
This course gives a foundation of WebSphere Rational Application Developer (WRAD) fundamentals upon which to
build. The course highlights the development and productivity features of the WRAD interface, showing their basis
in the Eclipse framework.
This course gives an overview of programming technologies supported by WebSphere Rational Application
Developer (WRAD). This course provides descriptions of the programming languages and technologies supported
This course teaches how to customize the WebSphere Rational Application Developer (WRAD) environment and
preferences. This course demonstrates how to manage the Workbench environment and preferences.
This course demonstrates how to organize work using projects, folders and files. The course highlights the
development and productivity features of the WRAD interface.
This course describes the foundations of the Rational Unified Process (RUP) and Unified Modeling Language
(UML). The course illustrates how to use UML diagrams to model the fundamental characteristics and behavior of
This course illustrates the fundamentals of developing Java applications using WebSphere Rational Application
Developer (WRAD). The course highlights the development and productivity features of the WRAD interface.
This course describes the fundamentals of developing databases applications using WebSphere Rational
Application Developer (WRAD). The course highlights the development and productivity features of the WRAD
This course provides a foundation of WebSphere Rational Application Developer (WRAD) fundamentals upon
which to build. The course highlights the development and productivity features of the WRAD interface, showing
their basis in the Eclipse framework.
This course demonstrates how to create Extensible Markup Language (XML) applications in WebSphere Rational
Application Developer. The course highlights the development and productivity features of the WRAD interface,
illustrating how to be more productive.
This course demonstrates how to create Java Server Pages (JSP) and Servlet based applications using
WebSphere Rational Application Developer. The course describes the tools that WRAD offers for quickly creating
This course teaches the fundamentals of the Struts architecture for Web development, illustrating the tools
supplied by WebSphere Rational Application Developer for Struts development.
This course teaches the fundamentals of Java Server Faces (JSF) and Service Data Objects (SDO). Using these
technologies to more easily and quickly build unified data programming applications across technologies is also
This course teaches the foundations of Enterprise Generation Language (EGL) and shows how EGL can be used
to speed the development of business applications.
This course teaches the fundamentals of Enterprise Java Beans (EJB) development using WebSphere Rational
Application Developer.
This course teaches how to create Java clients for J2EE applications. The course highlights the features that
WebSphere Rational Application Developer provides to increase the developer's productivity in the creation of
This course teaches how to create Web Services and shows how Web Services are used to implement a service-
oriented architecture (SOA).
This course teaches how to configure deployment platforms upon which to install J2EE applications.
This course teaches how to use WebSphere Rational Application Developer's debugging facilities to debug
applications on local and remote servers.
This coures teaches how to package applications for enterprise deployment. Architectural features of Enterprise
Application files are covered.
This course summarizes and reviews the major topics covered in the previous courses in the series.
This course provides an introduction to layered application development, the J2EE platform, and the WebSphere
This course shows users how to effectively design decoupled user interfaces and servlets using Java and HTTP
This course provides a basic introduction to layered application development, the J2EE platform, and the
WebSphere product family.
This course provides an introduction to the use and design of JavaServer Pages (JSPs). It also provides an
overview of using WebSphere Studio Application Developer (WSAD) to develop JSP-based applications.
This course provides a basic introduction to the Struts design framework and XML/XSL. It also provides an
overview of using WebSphere Studio Application Developer (WSAD) to develop XML/XSL-based Web interfaces.
This course provides an in-depth overview of controller, domain model, and data mapping design for enterprise
This course provides an overview of using WebSphere Studio Application Developer (WSAD) to perform both unit
and functional testing of enterprise applications.
This course covers the deployment of service accounts, Web Parts, solution packages, site definitions, features,
Web services, and user controls for Windows SharePoint Services development.
This course covers the creation of site and feature definitions, as well as list and module configurations within a site
This course covers the creation of site columns, list definitions, Custom Field Types, Workflow definitions, and
This course covers basic workflows using SharePoint designer, handling list and feature events, Web Part
development, and other topics related to Services components and the .NET Framework.
This course covers the manipulation of site content, such as permissions, list items, documents, and records, while
using the Application Programming Interface (API).
This course covers the manipulation of site configurations, such as list structures, events, site hierarchy, and
groups, while using the Application Programming Interface (API).
This course teaches how to deploy services as part of configuring SharePoint Services.
This course provides information on monitoring what goes on inside the system and how you can identify issues
that cause performance degradation, outages, or otherwise deter the delivery of services.
This course provides information on how to configure specific securing elements of SharePoint 3.0.
This course provides information on administering services in SharePoint Services 3.0.
This course provides information on managing customization in SharePoint Services 3.0.
This course provides information on how to configure network infrastructure and administer services in SharePoint
This course provides an introduction to the Extensible Markup Language (XML) and its general format.
This course shows Web developers how to build an XML data document.
This course explains how to build Document Type Definitions and how to check documents for validity and well-
This course provides an overview of the internal, external, and parameter entities in XML documents.
This course explains how XML data can be accessed and manipulated with the DOM.
This course explains how to use Cascading Style Sheets and eXtensible Style Language to style XML data for
display in a Web browser.
This course provides a first look at HTML5 and its DOCTYPE. The course discusses structuring the main
landmarks of a Web page using <header>, <footer>, <nav>, <aside>, and <article>, providing user agents with
more semantics than the generic <div> element, and styling these new elements with CSS.
This course covers enhancements made to HTML5 that add greater creativity and depth to Web page design and
increase accessibility and usability.
This course provides a deeper look into structuring main content. The course discusses new and redefined
attributes and elements, as well as attributes that have been removed.
This course covers the redesigned forms featured in HTML5. The course discusses the application of these new
forms, how to configure their attributes, browser compatibility, accessibility and validation.
This course covers the video and audio elements of HTML5. Because video and audio are now regular elements
natively supported by the browser and offer a powerful API, they're extremely easy to control via JavaScript. This
course discusses how to ensure that your video and audio can be played by all browsers. It also covers how to
create custom controls and alternative tracks.
This course covers the basics of the canvas API and how to use it effectively in conjunction with JavaScript.
This course covers Web storage options for storing data in Web browsers on the client side. The course discusses
three types of APIs for storing data locally in a browser.
This course covers the creation of the cache manifest and the configuration of the fallback, network, and
applicationCache objects for users working offline. This course also covers adding drag and drop functionality to a
This course covers the Geolocation, Web Messaging and Web Workers APIs and how they allow developers to
enhance Web pages and build more effective applications.
This course covers the implementation of real-time technologies in HTML5 applications. This course also covers
feature detection of browser support for these technologies.
This course provides a high level refresher for the Java programming language. This course describes many
features of Java, such as classes, interfaces, and methods, but also presents examples of more recent additions to
Java, like enums and var-args.
This course covers object-oriented objectives for the 1Z0-851 exam, which includes topics such as interfaces,
class members, constructors, encapsulation, coupling, cohesion, polymorphism, modifers and inheritance. This
course also discusses IS-A and HAS-A relationships, as well as superclass and overloaded constructors.
This course covers several topics related to assigning values to variables. This course features information on
wrapper code and autoboxing, two topics that are closely related to each other. This course also discusses the
interrelation of the heap and garbage collection, and how garbage collection only applies to objects that are eligible.
This course covers modifying and incrementing variables, as well as adding them together, and comparing one to
another. Assignment, relational, equality, arithmetic, conditional, and short-circuit operators are all discussed.
This course covers flow control, exceptions, and assertions, and the many facets of each of these Java features.
This course covers the various API-related topics that were added to the exam for Java 5 and remain in the Java 6
exam. These topics include the String, I/O, formatting, and parsing objectives on the exam.
This course covers generics, which are possibly the most talked about feature of Java 5. At their simplest, they can
help make code easier to write, and more robust. At their most complex, they can be very, very hard to create, and
This course covers the ins and outs of inner classes, and provides you with the kinds of (often strange-looking)
syntax examples you'll see scattered throughout the entire exam.
This course covers the required thread knowledge you'll need to apply on the certification exam. This course also
discusses the five thread states, as well as the problems that are encountered when two threads act on the same
This course covers some of the advanced capabilities of the java and javac commands. This course also discusses
the use of packages in Java, and how to search for classes that live in packages.
This course covers the evolution of the .NET Framework, and the need for an efficient, aesthetic, and effective user
experience in modern software design.
This course covers the core concepts that form the basis of Silverlight.
This course covers the difference between the Silverlight and Windows Presentation Foundation development tools
This course covers using WCF as a framework for designing and developing SOA applications.
This course covers changes to the .NET 4.0 CLR, and enhancements made to accommodate parallel computing.
This course covers the use of code contracts, and the Managed Extensibility Framework.
This course covers the improved design and the use of Workflow Foundation 4.0.
This course covers the use of the compensation transaction model with Workflow Foundation 4.0.
This course covers enhancements to the .NET Data Framework and changes in Windows Communication
This course covers creating and modifying charts.
This course covers advanced chart techniques like annotations, data binding, and using the DataManipulator class.
This course provides an introduction to the new features that are found in Microsoft SharePoint 2010. It also covers
new and useful tips for using Windows PowerShell.
This course explains how to install SharePoint Server 2010 as well as how to upgrade from MOSS 2007 to
SharePoint Server 2010. This course also explores how to plan a hardware, software, and topology environment
for a fresh installation of SharePoint Server 2010 and how to perform post-installation and post-upgrade tasks.
This course explains the various post-installation or post-upgrade tasks that are performed on the SharePoint
Server 2010 server farm. This course also discusses enabling and configuring usage and health data collection
This course explains the post-installation or post-upgrade tasks associated with service application configuration
and services. It also covers services application management, plus how to use the Farm Configuration Wizard and
how to connect service applications on a remote farm.
This course explains the basic enterprise search features and the tasks for managing search farm topology using
FAST Search for SharePoint.
This course explains how to manage metadata operations, database management, and reporting services as they
pertain to SharePoint. It also covers how to maintain the Business Connectivity Services (BCS).
This course explains how to use profiles as a service.
This course explains the various authentication types you can configure in SharePoint, as well as how to manage
user accounts and roles. The course also covers common error messages and how to deal with them.
This course explains the varying components of Business Intelligence in SharePoint. This course also discusses
installing and configuring PerformancePoint Services enabling the creation of the Business Intelligence Center and
the PerformancePoint Services Site.
This course explains the requirements for site collection administration. It also covers Web content management
and conversion.
This course explains how to develop and maintain restricted sandbox environments in SharePoint and how to
manage the State Service, required for workflows and InfoPath Forms Services.
This course describes a variety of methods for backing up and restoring both the entire SharePoint Server farm
and its individual components.
This course explains monitoring tools provided in SharePoint Server 2010.
This course explains how to optimize SharePoint 2010 by altering the the Remote BLOB storage and cache
settings and other applicable settings.
This course presents questions that will help you prepare for the Microsoft SQL Server 2008 Database
Development MCTS 70-433 exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Microsoft SQL Server 2008 Database
Development MCTS 70-433 exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course presents questions that will help you prepare for the Microsoft SQL Server 2008 Database
Development MCTS 70-433 exam. The feedback for each question provides in-depth background on the topic,
including why each incorrect option was wrong and what to look for in correct answers.
This course explains how SharePoint Foundation 2010 and SharePoint Server 2010 differ and provides examples
for planning and implementing both. In addition, the basic components and enterprise features of SharePoint 2010
This course defines SharePoint lists and their uses. This course also explains the types of information that can be
stored in SharePoint lists and how to add and retrieve the information. Finally, this course explains how to create,
organize and view information using lists.
This course explains the library templates available in SharePoint and provides instructions for creating them.
Techniques for using them most effectively are also discussed.
This course explains the features for managing lists and libraries in SharePoint 2010.
This course explains web parts, which are modular elements of a SharePoint page that display data and provide
their own functionalities. This course also explores the processes of adding, removing, rearranging, and
This course explains how to create and modify InfoPath forms and describes scenarios where the use of InfoPath
forms are important for the collection of information from various key stakeholders.
This course explains the practice of organizing and maintaining documents within an organization based on a
series of predetermined rules.
This course explains SharePoint Search and the various tools that can be combined to help you build powerful
search solutions for your users.
This course covers the origin of Visual Studio from the early days of Visual Basic, and provides an overview of the
enhancements provided by the Visual Studio 2010 interface.
This course covers the creation and reuse of code snippets to simplify code development.
This course covers the creation and use of project and item templates in Visual Studio 2010.
This course covers customizing project and item templates, and deploying those templates to the larger community
of Visual Studio developers.
This course explains how to customize the integrated development environment of Visual Studio 2010 in order to
create a productive environment for software creation.
This course covers using the Custom Start Page Template, customizing the Toolbox, and using the Visual Studio
Gallery online resource.
This course covers recording and deploying Visual Studio macros, and creating add-ins that integrate new
commands and tools into the IDE.
This course covers creating packages to add function-specific behaviors, and using the enhanced code editor.

				
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