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					Our Customer Terms                                                          Page 1 of 214
T-Suite® services




       Contents
       Click on the section that you are interested in.

       Recent Changes                                                         10
       1       About the T-Suite® services section                            20
               Inconsistencies                                                20
       2       T-Suite services                                               20
               What are T-Suite services?                                     20
               How do you use the T-Suite portal?                             20
               Terms of use for T-Suite portal                                21
               T-Suite applications                                           21
               Help desk                                                      23
       3       General                                                         24
               What these terms apply to                                       24
               Pricing and payment terms                                       24
               Use within Australia                                            25
               Term                                                            25
               Your cooperation and information                                26
               Changes and updates                                             26
               Hosting network                                                 27
               Browsers and operating systems                                  27
               Your responsibility for use                                     27
               Acceptable use policy                                           27
               User Guides and assistance                                      28
               Your data                                                       29
               General privacy terms                                           29
               Special additional privacy terms for T-Suite services           29
               Security                                                        31
               T-Suite sub-domain [Not available to customers after 21 July 2009]31
               Intellectual Property                                           32
               T-Suite application Software                                    32
               When we can suspend or cancel your T-Suite application          33
               When you can cancel your T-Suite application                    34
               Your obligations if your T-Suite application is cancelled       34
               Take down notices and directions                                34
               Third party claims                                              35
               Consent                                                         35
               Free Trials                                                     35
               Disclaimer                                                      35
       4       Email Applications - Microsoft Exchange Mail                   36
               Service Description                                            36
               Service features                                               36
               Spam protection feature                                        36
               Virus scanning feature                                         36
               Disclosure of your information                                 37
               Additional use restrictions                                    37




The T-Suite® services section was last changed on 21 May 2012.
Our Customer Terms                                                   Page 2 of 214
T-Suite® services



              Disclaimer                                                37
              Liability                                                 38
              Terms regarding use and storage                           38
              Additional cancellation or suspension rights              39
              Indemnity                                                 39
       5      Email Applications – Hosted BlackBerry (BlackBerry Enterprise
              Server)                                                   39
              Liability                                                 41
       6      Collaboration Applications - Microsoft SharePoint         42
              Service description                                       42
              Disclosure of your information                            42
              Additional use restrictions                               42
              Disclaimer                                                43
              Liability                                                 43
              Terms regarding use and storage                           43
              Additional cancellation or suspension rights              44
              Indemnity                                                 44
       7      Collaboration Applications - Skoot                        44
              Service description                                       44
              Additional use restrictions                               44
              Hardware requirements                                     45
              Content                                                   45
              Indemnity                                                 45
              Liability                                                 45
              Export controls                                           46
              Audit                                                     46
       8      Security Applications - MessageLabs Network Security     46
              Service description                                      46
              Service eligibility                                      48
              Service limitations                                      48
              Export Controls                                          50
              Audit                                                    50
              When we can cancel or suspend your MessageLabs Network Security
              service                                                  50
              Subscription term                                        51
              User numbers                                             51
              Termination                                              51
       9      Security applications – McAfee Desktop Security           51
              Service description                                       51
              Service eligibility                                       52
              Service limitations                                       52
              Additional use restrictions                               53
              Open source software                                      53
              Evaluation software                                       53
              Disclaimer                                                54
              Liability                                                 54
              Export Controls                                           54
              Audit                                                     54
              Subscription term                                         55




The T-Suite® services section was last changed on 21 May 2012.
Our Customer Terms                                                 Page 3 of 214
T-Suite® services



              User numbers                                            55
              Termination                                             55
       10     Storage and Backup Applications - Remote Backup powered by Iron
              Mountain                                               55
              Service description                                    55
              Service features                                       56
              Service eligibility                                    56
              Term                                                   56
              Service charges                                        56
              Service limitations                                    56
              Early Termination Charge                               57
              Service Software                                       57
              Your responsibility                                    57
              Your data                                              58
       11     Storage and Backup Applications - Remote Backup powered by
              MozyPro                                                58
              What is Remote Backup?                                 58
              Service features                                       58
              Service eligibility                                    58
              Subscription Term                                      58
              Charges                                                59
              Service limitations                                    59
              Early Termination Charges                              59
              Your responsibility                                    59
              Service software                                       60
              Your data                                              60
              Privacy                                                61
       12     Business Applications - Microsoft Dynamics CRM          61
              Service description                                     61
              Early Termination Charge                                61
              Disclosure of your information                          62
              Additional use restrictions                             62
              Disclaimer                                              62
              Liability                                               62
              Terms regarding use and storage                         63
              Additional cancellation or suspension rights            63
              Indemnity                                               63
       13     Business Applications - WORKetc                         64
              Service description                                     64
              Content                                                 64
              Additional right to cancel or suspend                   64
              Ownership rights                                        64
              Liability                                               65
       14     Business Applications - Workforce Guardian              65
              Service description                                     65
              Additional use restrictions                             66
              Renewal                                                 66
              Early Termination Charge                                66
              Your information                                        66




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Our Customer Terms                                                          Page 4 of 214
T-Suite® services



              Disclaimer                                                       67
              Indemnity                                                        67
              Liability                                                        67
       15     Business Applications – Xero                                     68
       16     Maximizer CRM on Demand                                          70
              Availability                                                     70
              Service Description                                              70
              System requirements                                              71
              Subscription term                                                71
              User numbers                                                     71
              Disclosure of your information                                   71
              Additional use restrictions and requirements                     72
              Termination                                                      73
              Additional suspension rights                                     73
              Disclaimer                                                       73
              Liability                                                        74
       17     T-Suite Domains                                                 74
              Transfer administration of your existing domain name to the T-Suite portal
                                                                              76
       18     WEBSITE SERVICES                                                 83
              What are Website Services?                                       83
              Service features                                                 83
              Service eligibility                                              84
              Trials                                                           84
              Subscription Term                                                84
              Charges                                                          84
              Early Termination Charges                                        85
              Service limitations                                              85
              System requirements                                              86
              Your responsibilities - General                                  86
              Your responsibilities – Website Professional                     87
              Your responsibilities – Website Hosting                          88
              Acceptable Use                                                   89
              Intellectual Property Rights                                     91
              Your data                                                        91
              Privacy                                                          92




The T-Suite® services section was last changed on 21 May 2012.
Our Customer Terms                                                           Page 5 of 214
T-Suite® services



       19     Microsoft Exchange Online [not available to all customers on and
              from 29 June 2011]                                          92
       20     Hosted BlackBerry for Microsoft Exchange Online [not available to all
              customers on and from 29 June 2011]                       100
       21     Microsoft SharePoint Online [not available to all customers on and
              from 29 June 2011]                                          107
       22     Microsoft SharePoint Online – Additional Storage [not available to all
              customers on and from 29 June 2011]                        115
       23     Microsoft Office Communications Online [not available to all
              customers on and from 29 June 2011]                        116
       24     Microsoft Office Live Meeting [not available to all customers on and
              from 29 June 2011]                                           122
       25     BUSINESS PRODUCTIVITY ONLINE SUITE [not available to all
              customers on and from 29 June 2011]                  127
       26     MICROSOFT ONLINE SERVICE - TERMS OF USE                          131
              Definitions                                                      131
              Amending the terms of use                                        132
              No Commercial Resale                                             132
              Pre-release Services                                             133
              Intellectual Property Rights                                     133
              Font Components                                                  133
              Software Benchmark Testing                                       133
              Multiplexing                                                     133
              Reallocation of User SLs                                         134
              Additional service suspension and cancellation rights            134
              Responsibility for Your Accounts                                 135
              Third party software                                             135
              Software Licence Terms                                           136
              Use of Other Web Sites and Services                              136
              Third Party Content and Services                                 137
              Your Materials                                                   137
              Scope of Use (Acceptable Use Policy)                             137
              Monitoring Your Use                                              138
              Security of Subscriber Data                                      138
              Electronic Notices                                               139
              Privacy                                                          139
              Retention of data after expiration                               140
              Additional termination consequences                              140
              No Liability for Deletion of Subscriber Data                     140
              Application of Microsoft Terms and Conditions                    141
       27     Service Levels for T-Suite                                       141
              What are our service levels for T-Suite applications (excluding Microsoft
              Online Services)?                                                141
              What are our service levels for Microsoft Online Services (only for Microsoft
              Services purchased before 29 June 2011 unless otherwise agreed)? 142
              Service level exclusions                                         146




The T-Suite® services section was last changed on 21 May 2012.
Our Customer Terms                                                    Page 6 of 214
T-Suite® services



       28     Microsoft Exchange Online [only available from 29 June 2011]147
              What is Microsoft Exchange Online?                        147
              Application features                                      148
              SPAM filtering                                            150
              Virus protection feature                                  150
              Data protection and security                              150
              Mobility                                                  151
              Migration Tools                                           151
              Hosted Voicemail (Unified Messaging)                      151
              Microsoft Online Portal                                   151
              Subscription Term and cancelling your subscription        152
              Charges                                                   152
              Changing licence numbers                                  152
              Moving to a Microsoft Office 365 Suite                    152
              System requirements                                       152
              Your obligations                                          153
              Disclaimer                                                153
              Liability                                                 154
              Indemnity                                                 154
       29     Microsoft Exchange Online Archiving                      154
              What is Microsoft Exchange Online Archiving?             154
              Application features                                     155
              Personal Archive                                         155
              Data protection and security                             155
              Access to Microsoft Exchange Online Archiving            156
              Trials                                                   156
              Microsoft Online Portal                                  157
              Subscription Term and cancelling your subscription       157
              Charges                                                  157
              Changing licence numbers                                 158
              System requirements                                      158
              Your obligations                                         158
              Disclaimer                                               158
              Liability                                                159
              Indemnity                                                159
       30     Microsoft SharePoint Online [available on and from 29 June 2011] 160
              What is Microsoft SharePoint Online?                      160
              Application features                                      160
              Storage                                                   161
              Basic external document sharing                           162
              Virus protection feature                                  162
              Mobility                                                  163
              Microsoft Online Portal                                   163
              Subscription Term and cancelling your subscription        164
              Charges                                                   164
              Changing licence numbers                                  164
              Moving to a Microsoft Office 365 Suite                    164
              System requirements                                       164
              Your obligations                                          165
              Disclaimer                                                165




The T-Suite® services section was last changed on 21 May 2012.
Our Customer Terms                                                    Page 7 of 214
T-Suite® services



              Liability                                                166
              Indemnity                                                166
       31     Microsoft SharePoint Online Storage [available on and from 29 June
              2011]                                                     166
              Subscription charges, term, expiry and termination        167
              Data retention                                            168
       32     Microsoft Lync Online                                    168
              What is Microsoft Lync Online?                           168
              Application features                                     169
              Instant Messaging and Presence                           170
              Lync‐to‐Lync audio/video calling                         170
              Lync external connectivity (Lync federation)             170
              Microsoft Online Portal                                  171
              Subscription term and cancelling your subscription       171
              Charges                                                  171
              Changing licence numbers                                 172
              Moving to a Microsoft Office 365 Suite                   172
              System requirements                                      172
              Your obligations                                         172
              Recording of web conferences                             173
              Disclaimer                                               173
              Liability                                                174
              Indemnity                                                174
              Silverlight Software                                     174
       33     Microsoft Office Professional Plus                       175
              What is Microsoft Office Professional Plus?              175
              Trials                                                   176
              Microsoft Online Portal                                  176
              Subscription Term and cancelling your subscription       176
              Charges                                                  176
              Changing licence numbers                                 176
              Moving to a Microsoft Office 365 Suite                   177
              System requirements                                      177
              Your obligations                                         177
              Disclaimer                                               177
              Liability                                                178
              Indemnity                                                178
       34     Microsoft Office Web Apps                                179
              What is Microsoft Office Web Apps?                       179
              Application features                                     179
              Microsoft SharePoint Online subscription                 180
              Microsoft Online Portal                                  180
              Subscription Term and cancelling your subscription       180
              Charges                                                  180
              Changing licence numbers                                 181
              Moving to a Microsoft Office 365 Suite                   181
              System requirements                                      181
              Your obligations                                         181
              Disclaimer                                               181




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Our Customer Terms                                                         Page 8 of 214
T-Suite® services



              Liability                                                      182
              Indemnity                                                      183
       35     Microsoft Office 365 Suites                                     183
              What is a Microsoft Office 365 Suite?                           183
              Microsoft Office 365 for professionals and small businesses     184
              Microsoft Office 365 for enterprises                            184
              Microsoft Office 365 kiosk                                      186
              Additional terms and conditions                                 187
              Trials                                                          187
              Subscription Term and cancelling your subscription              188
              Charges                                                         188
              Changing licence numbers                                        189
              Subscribing to other Microsoft Office 365 Suites and standalone
              applications                                                    189
       36     MICROSOFT ONLINE SERVICE - TERMS OF USE                        189
              Definitions                                                    189
              Amending the terms of use                                      190
              No Commercial Resale                                           190
              Third party programs                                           191
              Pre-release Services and Code                                  191
              Technical Limitations                                          191
              Intellectual Property Rights                                   191
              Media Elements and Templates                                   191
              Font Components                                                192
              Software Benchmark Testing                                     192
              Multiplexing                                                   192
              Reallocation of User SLs                                       193
              Additional service suspension rights                           193
              Availability of Microsoft Online Services                      194
              Responsibility for Your Accounts                               194
              Third party software                                           195
              Software Licence Terms                                         195
              On-premise Microsoft Software Licence Terms                    196
              Updates                                                        197
              Activation                                                     197
              Use of Other Web Sites and Services                            198
              Third Party Content and Services                               198
              Internet Based Services.                                       199
              Your Materials                                                 200
              Scope of Use (Acceptable Use Policy)                           200
              Monitoring Your Use                                            201
              Security of Subscriber Data                                    202
              Electronic Notices                                             202
              Privacy                                                        202
              Retention of data after termination or expiration              203
              Additional termination consequences                            204
              No Liability for Deletion of Subscriber Data                   204
              Regulatory Requirements                                        204
              Application of Microsoft Terms and Conditions                  204




The T-Suite® services section was last changed on 21 May 2012.
Our Customer Terms                                                         Page 9 of 214
T-Suite® services



       37     Service Levels for Microsoft Online Services                  205
              What are our service levels for Microsoft Online Services?    205
              Service Credits                                               208
              Service level exclusions                                      213




The T-Suite® services section was last changed on 21 May 2012.
Our Customer Terms
T-Suite® services Section




Recent Changes

Date of       Service/Feature        What has changed?                             See
change

21 May 2012   Website Services       Introduction of new Website Services          2.9, 3.46 and 18
                                     offer

24 November   T-Suite applications   We will now provide a help desk to            2.11
2011                                 answer billing related calls between 7am
                                     and 7pm AEST, Monday to Friday. The
                                     help desk will also be available to
                                     answer sales and general product
                                     related calls between 9am and 5pm
                                     AEST, Monday to Friday.

24 November   T-Suite applications   Operational and technical support for all     2.12
2011                                 T-Suite applications is now provided 24
                                     hours a day, 7 days per week.

24 November   T-Suite applications   Removal of reference to agreement             3.47
2011                                 term.

24 November   T-Suite applications   Amendment to include consent allowing         3.48
2011                                 our suppliers to contact you and your
                                     users for any purpose that we
                                     reasonably consider is related to
                                     providing the T-suite service to you.

24 November   T-Suite applications   Cross-references have been updated.           3.61, 3.66(a)
2011                                                                               (formally 3.60,
                                                                                   3.65(a))

24 November   Microsoft Exchange     Amendment to specify the exit date of         18.1, 18.2
2011          Online                 31 October 2012 for the Microsoft
                                     Exchange Online service described in
                                     section 18 and to clarify that this service
                                     is not available to new customers on
                                     and from 29 June 2011.

24 November   Microsoft SharePoint   Amendment to specify the exit date of         20.2
2011          Online                 31 October 2012 for the Microsoft
                                     SharePoint Online service described in
                                     section 20.

24 November   Microsoft SharePoint   Amendment to specify the exit date of         21.2
2011          Online – Additional    31 October 2012 for the Microsoft
                                     SharePoint Online – Additional Storage
              Storage                service described in section 21.




The T-Suite® services section was last changed on 21 May 2012.
Our Customer Terms                                                                  Page 11 of 214
T-Suite® services




Date of        Service/Feature         What has changed?                           See
change

24 November    Microsoft Office        Amendment to specify the exit date of       22.2
2011           Communications          31 October 2012 for the Microsoft Office
                                       Communications Online service
               Online                  described in section 22.

24 November    Microsoft Office Live   Amendment to specify the exit date of       23.2
2011           Meeting                 31 October 2012 for the Microsoft Office
                                       Live Meeting service described in
                                       section 23.

24 November    Business Productivity   Amendment to specify the exit date of       24.2
2011           Online Suites           31 October 2012 for the Business
                                       Productivity Online Suites described in
                                       section 24.

24 November    Microsoft Office        Clarification that a user licence allows    32.2
2011           Professional Plus       the user to install and use the software
                                       on up to 5 devices at a time.

24 November    Microsoft Office 365    An additional Microsoft Office 365 Suite    34.4 and new
2011           Suites                  User SL has been included (Microsoft        clauses 34.10,
                                       Office 365 (Plan E4) User SL).              34.11, 34.12,
                                                                                   34.13 and 34.14

24 November    Microsoft Online        Clarification regarding the scope of On-    35.39
2011           Services                premise Microsoft Software licences.

24 November    Microsoft Online        URL reference has been updated.             35.69, 35.70(c)
2011           Services

24 November    Microsoft Online        Service levels have been updated to         36.4
2011           Services                include reference to the Microsoft Office
                                       365 (Plan E4) User SL.

24 November    Microsoft Online        Clause numbering and wording has            36.11
2011           Services                been updated for clarity.

8 July 2011    T-Suite applications    Clarification regarding representations     3.80(d)
                                       made in these T-Suite Our Customer
                                       Terms.

8 July 2011    Service Levels for      Clarification regarding service credits     36.4
               Microsoft Online        payable in connection with Microsoft
                                       Office 365 Suites
               Services

8 July 2011    Service Levels for      Clarification regarding use of defined      36.6, 36.7, 36.10
               Microsoft Online        terms
               Services

29 June 2011   T-Suite applications    Clarification that communications sent      2.2
                                       using a T-Suite application are carried
                                       over the customer's Internet service.




The T-Suite® services section was last changed on 21 May 2012.
Our Customer Terms                                                                    Page 12 of 214
T-Suite® services




Date of        Service/Feature           What has changed?                           See
change

29 June 2011   Microsoft Online Portal   Reference to Microsoft Online Portal        2.6
                                         has been included

29 June 2011   T-Suite applications      Application overview has been updated       2.9
                                         to include additional Microsoft Online
                                         Services

29 June 2011   Microsoft Online          Operational and technical support for       2.12
               Services support          Microsoft Online Services is now
                                         provided 24 hours a day, 7 days per
                                         week.

29 June 2011   Transmission and          Clarification that information associated   3.46(a)
               storage of information    with the Microsoft Online Services
                                         described in sections 27 to 34 of these
                                         T-Suite Our Customer Terms may be
                                         transmitted and stored overseas.

29 June 2011   Microsoft Online          Cross-referencing has been updated          3.70
               Services

29 June 2011   Microsoft Exchange        Cease sale to new customers.                18.1
               Online
                                         The numbering of following section is
                                         amended accordingly.

29 June 2011   Hosted BlackBerry for     Cease sale to new customers.                19.1
               Microsoft Exchange
                                         The numbering of following section is
               Online                    amended accordingly.

29 June 2011   Microsoft SharePoint      Cease sale to new customers.                20.1
               Online
                                         The numbering of following section is
                                         amended accordingly.

29 June 2011   Microsoft SharePoint      Cease sale to new customers.                21.1
               Online – Additional
                                         The numbering of following section is
               Storage                   amended accordingly.

29 June 2011   Microsoft Office          Cease sale to new customers.                22.1
               Communications
                                         The numbering of following section is
               Online                    amended accordingly.

29 June 2011   Microsoft Office Live     Cease sale to new customers.                23.1
               Meeting
                                         The numbering of following section is
                                         amended accordingly.

29 June 2011   Business Productivity     Cease sale to new customers.                24.1
               Online Suite
                                         The numbering of following section is
                                         amended accordingly.




The T-Suite® services section was last changed on 21 May 2012.
Our Customer Terms                                                                     Page 13 of 214
T-Suite® services




Date of        Service/Feature          What has changed?                             See
change

29 June 2011   Microsoft Online         Clarification that the terms of use set out   25.1
               Services Terms of Use    in this section apply only to the Microsoft
                                        Online Services described in sections
                                        18 to 24 of these T-Suite Our Customer
                                        Terms.

                                        The numbering of following section is
                                        amended accordingly.

29 June 2011   Service Levels for T-    Clarification that the service levels for     26.2, 26.3
               Suite                    Microsoft Online Services described in
                                        this section apply only to the Microsoft
                                        Online Services described in sections
                                        18, 20, 22 and 23 of these T-Suite Our
                                        Customer Terms.



29 June 2011   New T-Suite              A new version of Microsoft Exchange           27
               application: Microsoft   Online has been included.
               Exchange Online

29 June 2011   New T-Suite              An additional T-Suite application has         28
               application: Microsoft   been included. This application delivers
                                        a new business application to the T-
               Exchange Online          Suite service range.
               Archiving


29 June 2011   New T-Suite              A new version of Microsoft SharePoint         29
               application: Microsoft   Online has been included.
               SharePoint Online

29 June 2011   New T-Suite              An additional T-Suite application has         30
               application: Microsoft   been included. This application is an
                                        add-on feature to the Microsoft
               SharePoint Online        SharePoint Online application described
               Storage                  in section 29 of these T-Suite Our
                                        Customer Terms.



29 June 2011   New T-Suite              An additional T-Suite application has         31
               application: Microsoft   been included. This application delivers
                                        a new business application to the T-
               Lync Online              Suite service range.




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Our Customer Terms                                                                    Page 14 of 214
T-Suite® services




Date of          Service/Feature          What has changed?                          See
change

29 June 2011     New T-Suite              An additional T-Suite application has      32
                 application: Microsoft   been included. This application delivers
                                          a new business application to the T-
                 Office Professional      Suite service range.
                 Plus


29 June 2011     New T-Suite              An additional T-Suite application has      33
                 application: Microsoft   been included. This application delivers
                                          a new business application to the T-
                 Office Web Apps          Suite service range.



29 June 2011     New T-Suite offers:      Additional Microsoft Office 365 Suites     34
                 Microsoft Office 365     have been included.
                 Suites

29 June 2011     Microsoft Online         New terms have been included which         35
                 Services Terms of Use    apply to the Microsoft Online Services
                                          described in sections 27 to 34 of these
                                          T-Suite Our Customer Terms.

29 June 2011     Service Levels for       New service level provisions have been     36
                 Microsoft Online         included which apply to the Microsoft
                                          Online Services described in sections
                 Services                 27, 28, 29, 31 and 33 of these T-Suite
                                          Our Customer Terms.

21 February      Domain name              Addition of terms for domain name          17
2011             registration and         transfer in and change of registrant
                 hosting

11 October       Remote Back-up           An additional T-Suite application has      2.9, 11
2010             powered by MozyPro       been included. This application delivers
                                          a new business application to the T-
                                          Suite service range.
                                            The numbering of following sections
                                            is amended accordingly.

                                            Cease sale to new customers.
11 October       Remote Back-up                                                      10.8
2010             powered by Iron
                 Mountain
                                            Launch of Domain name registration
30 August 2010   Domain name                                                         16
                                            and hosting through the T-Suite
                 registration and           portal.
                 hosting
                                            Removal of T-Suite monthly service
30 August 2010   T-Suite monthly                                                     3.9
                                            charge.
                 service charge




The T-Suite® services section was last changed on 21 May 2012.
Our Customer Terms                                                                     Page 15 of 214
T-Suite® services




Date of          Service/Feature           What has changed?                          See
change
                                             Inclusion of ACN as an additional
16 August 2010   General                     eligibility option.                      3.10


                                             An additional T-Suite application has
2 July 2010      New T-Suite                 been included. This application          2.9(a)(iii),17,23.1(
                 application service:        delivers a new business application      b), 23.17 and
                 Hosted BlackBerry for       to the T-Suite service range.            24.3
                 Microsoft Exchange
                 Online
                                             The numbering of following sections
                                             is amended accordingly.

                                             Automatic renewal for T-Suite
2 July 2010      Renewal for T-Suite         application subscription of 12 months    3.11, 3.12. 15.8
                 application                 or greater has been included.
                 subscriptions
                                             Some charging provisions have been
2 July 2010      Charges                     moved to the General Terms               3.2


                                             Right to renew for a further 12
2 July 2010      Microsoft Dynamics          months has been removed.                 11.4
                 CRM
                                             This application will no longer be
2 July 2010      Cease sale of               available for new customers after 2      4.3
                 Microsoft Exchange          July 2010
                 Mail
                                             This application will no longer be
2 July 2010      Cease sale of Hosted        available for new customers after 2      5.3
                 BlackBerry                  July 2010
                 (BlackBerry Enterprise
                 Server)
                                             Requirement for a minimum contract
2 July 2010      Term of Remote              period of 12 months                      10.9
                 Backup service
                                             Automatic renewal for Workforce
2 July 2010      Renewal for                 Guardian for a further 12 months has     13.6
                 Workforce Guardian          been included

                                             The service is not currently available
2 July 2010      Availability of             for purchase. Removal of terms for       15.1
                 Maximizer CRM on            consistency with renewal changes.
                 Demand
                                             Allow users to be added from a
9 June 2010      Security applications –     subscription. Early termination          9.21-23
                 McAfee Desktop              charges for termination during initial
                 Security                    contract term included. Applicable
                                             charges clause included.




The T-Suite® services section was last changed on 21 May 2012.
Our Customer Terms                                                                     Page 16 of 214
T-Suite® services




Date of        Service/Feature           What has changed?                            See
change
                                           Addition of new features and
9 June 2010    Security Applications -     provision to allow users to be added       8.1, 8.19-22
               MessageLabs                 and removed from a subscription.
               Network Security            Early termination charges for
                                           termination during initial contract term
                                           included. Applicable charges clause
                                           included.

                                           An additional T-Suite application has
6 April 2010   New T-Suite                 been included. This application            18
               application service:        delivers a new business application
               Maximizer CRM on            to the T-Suite service range.
               Demand
                                           The numbering of following sections
                                           is amended accordingly.

                                           Two new XERO T-Suite application
6 April 2010   Amended T-Suite             services have been included.               14
               application service:
               XERO large and
               XERO small                  Xero Standard service has been
                                           renamed Xero Medium

                                           A new service level has been
6 April 2010   99.9% service               included for Microsoft Online              24
               available service level     Services. Additional exclusions have
               for Microsoft Online        been included.
               Services
                                           Enhanced feature with the Microsoft
6 April 2010   Increased functionality     Exchange Online                            16.4
               for Microsoft
               Exchange Online
                                           Enhanced feature with the Microsoft
6 April 2010   Increased functionality     Sharepoint Online                          19.2
               for Microsoft
               SharePoint Online
                                           Further features are available with
5 February     Increased functionality     the Microsoft SharePoint Online            18.8
2010           for Microsoft
               SharePoint Online
                                           Further features are available with
5 February     Increased functionality     the Microsoft Exchange Online              16.4, 16.7, 16.18
2010           for Microsoft
               Exchange Online

                                           A trial has been included for
5 February     New T-suite                 Business Productivity Online               22.8, 22.9, 22.10-
2010           application service:        Deskless Worker Suite and                  22.12
               Business Productivity       corresponding changes
               Online Deskless
               Worker Suite – Trial
               provisions




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Date of         Service/Feature          What has changed?                          See
change
                                           An additional T-Suite application
5 February      New T-suite                service has been included. This          19, 23 and 24
2010            application service:       application service delivers existing
                Microsoft Sharepoint       storage capability to Microsoft
                Online – Additional        Sharepoint Online – Additional
                Storage                    Storage


1 November      MessageLabs              Export control compliance and audit        8.15 and 8.16
2009                                     requirements for new services from 1
                                         November 2009


1 September     New T-Suite Microsoft    Changes to reflect the launch of the       2.6,-2.12,3.8,
2009            Online Services          Microsoft Online Services                  3.19,3.26,3.31,3.
                                                                                    39,3.46,3.47,3.48
                                                                                    ,3.59,3.60,3.66.3.
                                                                                    70,3.71

1 September     New T-Suite              An additional T-Suite application has      16, 23 and 24
2009            application: Microsoft   been included. This application delivers
                Exchange Online          a new business application to the T-
                                         Suite service range.


1 September     New T-Suite              An additional T-Suite application has      18, 23 and 24
2009            application: Microsoft   been included. This application delivers
                SharePoint Online        a new business application to the T-
                                         Suite service range.


1 September     New T-Suite              An additional T-Suite application has      20, 23 and 24
2009            application: Microsoft   been included. This application delivers
                Office Communication     a new business application to the T-
                Online                   Suite service range.


1 September     New T-Suite              An additional T-Suite application has      20, 23 and 24
2009            application: Microsoft   been included. This application delivers
                Office Live Meeting      a new business application to the T-
                                         Suite service range.


1 September     New T-Suite              An additional T-Suite application has      22, 23 and 24
2009            application suite:       been included. This application delivers
                Business Productivity    a new business application to the T-
                Online Suite             Suite service range.


1 September     Cease sale of            This application will no longer be         6.3
2009            Microsoft SharePoint,    available for new customers after 1
                                         September 2009


5 August 2009   Microsoft Dynamics       Clarification on seats requirement and     11.4 to 11.8.
                CRM                      ETC application.




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Date of        Service/Feature           What has changed?                          See
change

21 July 2009   Service charging          A month service charge may apply           3.8(b)


21 July 2009   T-Suite sub domain        T-Suite sub-domains are no longer          3.51
                                         available to customers


21 July 2009   Microsoft SharePoint      Eligibility criteria and casual contract   4.2, 4.3 and 6.3
               & Microsoft Exchange      terms clarified.
               Mail.

21 July 2009   New Email application:    An additional T-Suite application has      5
               Hosted BlackBerry         been included. This application delivers
               BES service.              a new business application to the T-
                                         Suite service range.


21 July 2009   New T-Suite               An additional T-Suite application has      14
               application: Xero         been included. This application delivers
               Standard Accounting       a new business application to the T-
               service.                  Suite service range.


1 April 2009   Customer                  The distinction between the customer       2.6 and 2.7.
               administrator and         administrator and administrator
               administrator functions   functions have been clarified


1 April 2009   T-Suite Single Bill       T-Suite Single Bill option is now          3.2 to 3.6.
               option                    available to eligible customers.


1 April 2009   Browser suitability and   Software requirements for operation and    3.18 to 3.23 and
               service upgradeability    process resulting from service upgrade     3.26
                                         and changes.


1 April 2009   Your data, general        Various changes                            3.27, 3.34 to
               privacy terms, security                                              3.50 and 3.59 to
               and third party terms                                                3.63.

1 April 2009   Cancellation and          Various changes                            3.65 to 3.70
               suspension

1 April 2009   Outlook Web Access        Removal of Outlook Web Access option       4.1
                                         from T-Suite Microsoft Exchange Mail


1 April 2009   End User Licence          Incorporation of End User Licence          4.9 to 4.19, 5.3 to
               Conditions                conditions                                 5.19, 8.4 to 8.20
                                                                                    and 10.5 to 10.16




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Date of        Service/Feature         What has changed?                           See
change

1 April 2009    New T-Suite            Additional T-Suite applications have        6, 11, 12 and 13.
                applications: Skoot,   been included. These applications
                WORKetc, Workforce     deliver new collaboration and business
                Guardian               applications to the T-Suite service
                                       range.


1 April 2009    Telstra Remote         The reference to another OCT section        9
                Backup                 which contains the terms for Telstra
                                       Remote Backup has been removed.
                                       The terms in this section apply to the T-
                                       Suite Telstra Remote Backup service.


1 April 2009    Microsoft Dynamics     The ETC applicable to Microsoft             10.4.
                CRM                    Dynamics CRM has increased for new
                                       customers from 35% to 65%


Certain words are used with the specific meanings set out below or in the General Terms of
Our Customer Terms.




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1      About the T-Suite® services section
1.1    This is the T-Suite® services section of Our Customer Terms.

1.2    Unless you have entered into a separate agreement with us which excludes them,
       the General Terms of Our Customer Terms apply.

1.3    T-Suite® is a registered trade mark of Telstra Corporation Limited.

       Inconsistencies

1.4    If the General Terms of Our Customer Terms are inconsistent with something in the
       T-Suite services section, then the T-Suite services section applies instead of the
       General Terms to the extent of the inconsistency.

1.5    Any right for us to suspend or terminate your access into the T-Suite portal or your
       T-Suite application in this T-Suite services section is in addition to our rights to
       suspend or terminate your service under the General Terms of Our Customer Terms.


2      T-Suite services
       What are T-Suite services?

2.1    The T-Suite web-based portal enables you to purchase and manage various software
       applications that we make available from time to time. We refer to these software
       applications as T-Suite applications.

       How do you use the T-Suite portal?

2.2    You need to have an internet connection to access the T-Suite portal. Any
       communications that you send using a T-Suite application will be carried over your
       internet service.

2.3    You acknowledge that the accessibility and functionality of the T-Suite portal and
       the T-Suite applications may be affected by the internet connection, browser and the
       computer system you are using.

2.4    To start using the T-Suite portal, you need to visit the T-Suite services website and
       create an account for your organisation.

2.5    You need to nominate and keep current a primary customer administrator for the T-
       Suite portal.

2.6    Your customer administrator will be able to:

       (a)     register your organisation through the T-Suite portal;




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       (b)     amend the details of your organisation, including the billing details through
               the T-Suite portal;

       (c)     add, delete and assign roles to users, including appointing users as customer
               administrators through the T-Suite portal or, for Microsoft Online Services,
               through the Microsoft Online Services Administration Centre or Microsoft
               Online Portal;

       (d)     order/subscribe and unsubscribe to T-Suite applications through the T-Suite
               portal (if you are eligible for, and seek a waiver of, early termination
               charges you will need to contact the T-Suite Support Helpdesk);

       (e)     delete and assign T-Suite applications to users through the T-Suite portal or,
               for Microsoft Online Services, through the Microsoft Online Services
               Administration Centre or Microsoft Online Portal; and

       (f)     submit, through the T-Suite portal, help desk tickets to log an incident with
               the T-Suite portal or a T-Suite application.

2.7    In addition to your customer administrator, you can also nominate others users as an
       administrator of the T-Suite portal. They will also be able to:

       (a)     add, delete and assign roles to users;

       (b)     order/subscribe and unsubscribe to T-Suite applications; and

       (c)     delete and assign T-Suite applications to users.

       Terms of use for T-Suite portal

2.8    When you register for T-Suite portal access, you will be asked to read and accept
       the terms of use.

       T-Suite applications

2.9    The T-Suite applications that are available for you to purchase are set out below:

       (a)     Email Applications:

               (i)     Microsoft Exchange Mail;

               (ii)    Microsoft Exchange Online;

               (iii)   Hosted BlackBerry for Microsoft Exchange Online; and

               (iv)    Hosted BlackBerry Enterprise Server;

       (b)     Collaboration Applications:




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              (i)      Microsoft SharePoint Online;

              (ii)     Microsoft SharePoint Online Additional Storage;

              (iii)    Microsoft Lync Online;

              (iv)     Microsoft SharePoint;

              (v)      Microsoft Office Live Meeting: and

              (vi)     Skoot;

       (c)    Security Applications:

              (i)      MessageLabs Network Security; and

              (ii)     McAfee Desktop Security;

       (d)    Storage and Backup Applications:

              (i)      Remote Backup powered by Iron Mountain; and

              (ii)     Remote Backup powered by MozyPro;

       (e)    Business Applications:

              (i)      Microsoft Office Communications Online;

              (ii)     Microsoft Dynamics CRM;

              (iii)    WORKetc;

              (iv)     Workforce Guardian; and

              (v)      Xero service; and

              (vi)     T-Suite Domains;

              (vii)    Microsoft Office Professional Plus;

              (viii)   Microsoft Office Web Apps; and

              (ix)     Microsoft Exchange Online Archiving.

       (f)    Website Services:

              (i)      Premium Website;




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               (ii)    Website Professional; and

               (iii)   Website Hosting.

       (g)     Suite

               (i)     Business Productivity Online Standard Suite;

               (ii)    Business Productivity Online Deskless Worker Suite; and

               (iii)   Microsoft Office 365 Suites.

       Help desk

2.10   The T-Suite Support Helpdesk may be required to obtain information from your
       customer administrator. The helpdesk may not be able to assist if your customer
       administrator is unavailable.

2.11   We will provide a help desk which will be available to answer your:

       (a)     billing related calls between 7am and 7pm AEST, Monday to Friday: and

       (b)     sales and general product related calls between 9am and 5pm AEST,
               Monday to Friday, excluding public holidays.

2.12   We will provide operational and technical support through the T-Suite Support
       Helpdesk for your T-Suite application 24 hours a day, seven days a week, including
       public holidays.

2.13   If we are not available to answer your call, your customer administrator can lodge a
       help desk ticket at any time via the T-Suite portal or email. We will respond to the
       help desk ticket during the Help Desk hours set out above. We will give you the
       details of the help desk, including the contact details when you register for T-Suite
       portal access.

2.14   You must report all faults with your T-Suite service to our help desk and give the
       details of the fault, and all other information necessary for us to investigate the
       fault.

2.15   We make available a knowledge base of support information on our T-Suite portal
       to answer your support questions. Your customer administrator should refer to the
       information in that knowledge base before contacting 1800 TSUITE (1800 878483).




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3      General
       What these terms apply to

3.1    These general terms apply to your use of the T-Suite portal and all of the T-Suite
       applications that you purchase from us, except where we say otherwise.

       Pricing and payment terms

3.2    You can choose a pricing plan for the T-Suite applications, based on the T-Suite
       application and number of users under your subscription. These plans are detailed
       on http://www.telstra.com/t-suite.

3.3    If you have or acquire services (which may include Telstra Business Broadband)
       from us which are eligible to be included in a Single Bill, you may apply to have the
       T-Suite applications you purchase from us billed to your Single Bill by:

       (a)     choosing ‘Telstra Bill’ as your billing option when completing an order for
               T-Suite applications; or

       (b)     contacting 1800 TSUITE (1800 878483).

3.4    If you do not apply to have your T-Suite applications billed to your Single Bill, or
       your application to have your T-Suite applications billed to your Single Bill is
       unsuccessful:

       (a)     we require you to pay for T-Suite applications by credit card. We are
               entitled to charge you a payment processing fee;

       (b)     we will make the invoice available to you through the T-Suite portal. We
               will debit your credit card on or around the date that payment is due; and

       (c)     if the T-Suite application has ongoing monthly fees, you will have to pay us
               monthly in advance by direct debit of your credit card.

3.5    If we attempt to debit your credit card but it does not work, we will provide notice
       to you. If after one week from the payment due date we are still not able to debit
       your credit card, we will suspend access to your T-Suite applications. During the
       suspension period, we will continue to attempt to debit your credit card. If we are
       still not able to debit your credit card during the suspension period, we will cancel
       your T-Suite portal access and T-Suite applications.

3.6    If your application to pay for your T-Suite service using a Single Bill is accepted:

       (a)     we will charge you all fees and charges on an annual basis or in monthly
               instalments (whichever you selected during the purchase process);

       (b)     all of the T-Suite applications on your T-Suite account will be billed to your




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               Single Bill from the start of the next billing cycle;

       (c)     we cannot transfer charges relating to a previous billing cycle to your Single
               Bill; and

       (d)     the terms and conditions relating to Single Bill set out in Part A - General
               Terms will apply to your T-Suite applications.

3.7    If you pay for T-Suite service using a Single Bill, you can apply to change your
       billing method to payment by credit card at any time by contacting 1800 TSUITE
       (1800 878483). If your application to pay by credit card is successful, all of the T-
       Suite service on your T-Suite account will be billed to your credit card from the
       start of the next billing cycle. We cannot transfer charges relating to a previous
       billing cycle to your credit card.

3.8    We do not charge you for access to the T-Suite portal.

3.9    You will be charged for your T-Suite applications as those charges appear at the
       time of your purchase (these charges will appear in the shopping cart). We may
       change the charges for T-Suite applications. To avoid doubt, if you order additional
       licences for a T-Suite application, the charges for the additional licences may not be
       the same as the existing licences that you have purchased from us. However, we
       will not change the charges of your existing licences.

       Use within Australia

3.10   You must have an ABN or ACN to be eligible to register for T-Suite portal access.

       Term

3.11   The term that you can subscribe to a T-Suite application for will be the term or
       terms:

       (a)     set out in the section applicable to that T-Suite application; or

       (b)     which you choose at the time of you purchasing your subscription.

3.12   Unless expressly stated to the contrary in these Our Customer Terms for a particular
       T-Suite application, if you subscribe to a T-Suite application for an initial term of
       12 months or more, and your subscription has not been terminated on or before the
       date the initial term expires (in accordance with these Our Customer Terms), it will
       be renewed as a casual service on a month to month basis (the "Renewal Term").
       During the Renewal Term, we will provide you with the T-Suite application on the
       same terms except that:

       (a)     the subscription is a casual service;




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       (b)     you must pay for the application on a month to month basis; and

       (c)     you can terminate your subscription at any time by notifying the T-Suite
               Help Desk. If you do so, we will not charge you any early termination
               charge, but you will be liable to pay the monthly fees for the application for
               the month in which you terminate.

       Your cooperation and information

3.13   You must cooperate with us when we install, test or make changes to your T-Suite
       application.

3.14   You must provide us with full and complete information (including configuration
       information) when you apply for your T-Suite application. You must also provide
       us any additional information we ask for when we make changes your T-Suite
       application.

3.15   If the information that you provide us is inaccurate or not complete, your T-Suite
       application may not work properly (or at all).

3.16   If you wish to change the information you provided us, we may charge you for
       additional work that is required to reflect the changed information in your T-Suite
       application.

3.17   We will not be liable for problems with your T-Suite application to the extent that
       those problems are caused by you including where you have changed your
       equipment configurations, settings, introduced incompatible software or used your
       T-Suite application in a way that is inconsistent with our instructions.

       Changes and updates

3.18   We can make changes to the T-Suite portal and your T-Suite application at any time
       (although we are not obliged to do so). Our suppliers may also make changes to the
       T-Suite portal and your T-Suite application on our behalf.

3.19   Changes to your T-Suite application may include updates, additional functionality,
       supplements, add-ons, patches or bug-fixes ("Updates"). Updates may be subject
       to additional terms and conditions which, unless otherwise expressly set out in these
       Our Customer Terms, we will provide to you before the Updates are installed or
       otherwise applied to your T-Suite application. Once installed, the Updates form
       part of your T-Suite application.

3.20   You agree that our suppliers may, on our behalf, automatically transmit, install, and
       otherwise provide Updates to the service software for your T-Suite application
       without further notice or need for consent.

3.21   You may experience a disruption to your T-Suite portal access or your T-Suite




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       application when we make changes or as a result of Updates.

3.22   If there is any change to your T-Suite application which we believe will have more
       than a minor detrimental impact to you ("Relevant Change"), then we will try to
       give you at least 21 days notice before making the change. Unfortunately we may
       not be able to do so if the change is required or made by one of our suppliers.

3.23   If you want to cancel your T-Suite application because of a Relevant Change, then
       you may do so without penalty (that is, without incurring any fees or charges other
       than the fees and charges up to the date on which your access to the T-Suite
       application ends), provided you do so by the date we tell you in our notice. You
       may not cancel your T-Suite application if the Relevant Change is made to comply
       with legal or regulatory requirements, an order of a court or a lawful direction of a
       competent authority.

       Hosting network

3.24   Some T-Suite applications require you to be connected to the internet or the Telstra
       Next G™ or Next IP™ network. We can separately provide you with the ability to
       connect to the public network for an additional charge provided that if you connect
       to the public network, your access service is a Telstra service.

3.25   We do not promise an uninterrupted connection to the public or private network.

       Browsers and operating systems

3.26   We do not warrant that either the T-Suite portal or the T-Suite applications will
       support all operating systems and browsers. Except for Microsoft Online Services,
       we currently support Microsoft Windows® 2000, Microsoft Windows® XP and
       Microsoft Windows® Vista operating systems and Internet Explorer 6.x and 7.x
       only. For Microsoft Online Services you will need to have the operating systems,
       browser and other software referred to in the relevant sections of this Our Customer
       Terms. Although the T-Suite portal and the T-Suite applications may work with
       other operating systems and browsers, use of unsupported operating systems and
       browsers may limit the function of the T-Suite portal and T-Suite applications and
       the technical support we can provide you.

       Your responsibility for use

3.27   You are responsible for the use of the T-Suite portal and any T-Suite application by
       your users (including your customer administrator and anyone else who accesses
       the T-Suite portal or purchases or uses any T-Suite application using your login
       details).

       Acceptable use policy

3.28   You must not use the T-Suite portal access or T-Suite application or let it be used:




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       (a)     to commit an offence or breach any laws, standards or codes applicable to
               the T-Suite portal access or T-Suite application;

       (b)     in a manner that is excessive or unusual;

       (c)     in a way that interferes (or threatens to interfere) with the efficiency and
               security of the T-Suite portal access or T-Suite application or another
               person’s T-Suite application;

       (d)     to accept, transmit or distribute unsolicited bulk email;

       (e)     to send email that hides or obscures the source of the email;

       (f)     to distribute Trojan horses, worms, malicious or destructive code or any
               instructions activating such code;

       (g)     to menace, harass or stalk any person;

       (h)     to distribute material that is defamatory, obscene or could cause offence or
               harm;

       (i)     in a manner that infringes any other person’s intellectual property rights,
               confidential information or other rights; or

       (j)     to enable a minor to access material inappropriate for a minor or to establish
               (or try to establish) contact with a minor not otherwise known to you.

3.29   You can only use the T-Suite portal and any T-Suite application for your internal
       business purposes.

3.30   You must not sell, resell or provide the T-Suite services (or any part of them, such
       as T-Suite portal access or any T-Suite application) to another person unless you
       obtain our consent.

3.31   Further acceptable use policies may be set out in these Our Customer Terms for
       specific applications. These apply in addition to the policy set out above.

       User Guides and assistance

3.32   You must follow our reasonable directions in relation to the use of the T-Suite
       portal or T-Suite application (including the data that is stored or hosted as part of
       your T-Suite application).

3.33   We may give you a User Guide which will contain important information relating to
       the use of the T-Suite portal and T-Suite application. If you use the T-Suite portal
       or T-Suite applications in a manner that is inconsistent with the User Guide, you
       will be responsible for any loss that you suffer as a result and you may need to pay




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       us an additional charge to fix any problems as a result.

3.34   You may distribute the User Guide to your users. However you must ensure that
       the User Guide is only used by your users to understand and use the T-Suite portal
       or T-Suite application.

       Your data

3.35   We may host or store your data as part of your T-Suite application. If we do so,
       then this section applies to you.

3.36   You grant us a licence to copy and store your data for the sole purpose of providing
       you with your T-Suite application.

3.37   We require that the data that we host or store for you meets certain standards. If we
       do not think that your data meets these standards, we may suspend or cancel your T-
       Suite application or we may direct you to remove your data. Some examples of
       data that does not meet our standards include pornography or data that could be
       offensive or defamatory.

3.38   You are responsible for the data supplied, created or stored by your users using your
       T-Suite application. It is your responsibility to make sure that your data meets the
       requirements of our acceptable use policy.

3.39   It is your responsibility to make adequate copies of your data. Except to the extent
       expressly set out in these Our Customer Terms, we may delete your data
       immediately after the cancellation of your T-Suite application. We will try to give
       you notice before we do this. We recommend that you make a copy of your data
       before your T-Suite application is cancelled.

       General privacy terms

3.40   We may collect personal information from you and your users when you register for
       T-Suite portal access or you purchase or use any T-Suite application.

3.41   We generally collect, use and disclose personal information as set in our privacy
       statement. The current version of our privacy statement is available at
       http://www.telstra.com.

       Special additional privacy terms for T-Suite services

3.42   The special additional privacy terms set 3.42 to 3.48 below, apply to your T-Suite
       services unless we tell you otherwise.

               We may include additional or different privacy terms that apply to a particular T-Suite
               application in the part of these terms that relates to that T-Suite application.

3.43   Because we rely on third parties to provide the T-Suite services to you, we need
       additional rights to use and disclose your personal information in connection with




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       T-Suite services.

3.44   You allow us to use and disclose your personal information for any purpose which
       we reasonably consider is necessary to provide the T-Suite services to you.

3.45   You also allow us to provide your personal information to any of our suppliers (or
       their suppliers) who are responsible for providing T-Suite services to you.

3.46   You understand that:

       (a)     some personal information may be transmitted to and stored overseas;

                 Currently information associated with the Microsoft Office Professional Plus,
                 Microsoft Office Web Apps, Microsoft Exchange Mail Service, the Microsoft
                 Exchange Online application, the Microsoft SharePoint Online application, the
                 Microsoft SharePoint Service, the Microsoft Office Communications Online service,
                 the Microsoft Office Live Meeting service, the Microsoft Lync Online application,
                 Microsoft Exchange Online Archiving, the Skoot service, the Website Services, the
                 Microsoft Dynamics CRM service and services and applications under the Business
                 Productivity Online Suites and Microsoft Office 365 Suites will be transmitted to and
                 stored overseas. However, this may also apply for other T-Suite applications over
                 time.

       (b)     other countries may not have privacy laws which are equivalent to, or as
               comprehensive as, Australia's privacy laws;

       (c)     a third party recipient of your personal information may in turn transmit that
               information to another country in the course of providing the services to
               you; and

       (d)     we cannot control how our suppliers (or their suppliers) will use, store and
               disclose your personal information.

3.47   You agree that, except as described in this Section or as expressly set out in these
       Our Customer Terms, we have no obligation (and our suppliers have no obligation)
       to hold, export or return your personal information or your other subscriber data
       following the termination or expiration of your agreement.

3.48   By using a T-Suite service, you consent (and agree to provide the consent of each of
       your users) to our suppliers contacting you and/or your users directly for any
       purpose that we reasonably consider is related to providing the T-suite service to
       you (including but not limited to notifying you and/or your users of any service
       updates, service outages, migration details or any other service issues).

3.49   Further specific privacy rights and obligations may be set out for particular
       applications in these Our Customer Terms. These apply in addition to the policy set
       out above.




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       Security


3.50   We aim to keep the T-Suite portal secure so that your data and infrastructure are not
       visible to third parties.

3.51   We aim to protect our equipment against intrusions, viruses, Trojan horses, worms,
       time bombs or other similar harmful software which may affect your T-Suite portal
       access or T-Suite application, but we do not guarantee protection.

3.52   The security of your information is important to us, but we cannot guarantee the
       security of any T-Suite application or any information or data you send, receive or
       store using any T-Suite application unless we tell you otherwise.

               We may include additional or different security terms that apply to a particular T-Suite
               application in the part of these terms that relates to that T-Suite application.

3.53   You must take steps to prevent unauthorised access to your T-Suite portal access or
       T-Suite application including by not disclosing user names and passwords that we
       provide you (except as required by the T-Suite application).

       T-Suite sub-domain [Not available to customers after 21 July 2009]

3.54   Some T-Suite applications require you to have a domain name. We may offer a T-
       Suite sub-domain name for you to use as part of your T-Suite application. If we
       offer a T-Suite sub-domain name for you to use, these terms apply to you.

3.55   The T-Suite sub-domain name will take the form of [YourName].t-suite.com.au.
       You may only use the T-Suite sub-domain name for the purpose of using your T-
       Suite application.

3.56   You acknowledge that:

       (a)     we will be the registered owner of the T-Suite sub-domain name at all
               times;

       (b)     we can only register a T-Suite sub-domain name if that sub-domain name is
               available for use;

       (c)     we may refuse to register a T-Suite sub-domain name for any reason; and

       (d)     we may suspend your use or cancel the registration of a T-Suite sub-domain
               name at any time.

3.57   You indemnify us against all claims arising out of your use of the T-Suite sub-
       domain name, unless and to the extent that the claim arises out of our breach of this
       agreement, or our negligent act or omission.




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       Intellectual Property

3.58   If we provide you with any documents, processes or software as part of your T-
       Suite application, we (or our licensors) own the intellectual property rights. You
       must immediately inform us if you become aware of any infringement or suspected
       infringement of intellectual property rights.

3.59   If you provide us with material relevant to your T-Suite application, you grant us a
       non-exclusive, non-transferable licence to use that material for the sole purpose of
       providing you with your T-Suite application.

       T-Suite application Software

3.60   We may provide you with software as part of your T-Suite application. We refer to
       this as service software. Except for the Microsoft Online Services, we grant you a
       non-exclusive, non-transferable licence to use the service software for the sole
       purpose of you using and accessing your T-Suite application. For Microsoft Online
       Services, you obtain the licenses expressly set out in these Our Customer Terms
       specifically for such applications.

3.61   You must comply (and ensure that your users comply) with all licence terms and
       use terms applicable to the service software as set out in this Section of Our
       Customer Terms, any other section of these Our Customer Terms (including in
       particular Section 25 and Section 35 of these Our Customer Terms (as applicable))
       and our agreement with you.

3.62   We use third party software for some of our T-Suite applications. For this reason,
       you may be required to enter into third party terms and conditions when you:

       (a)     first use your T-Suite application; and

       (b)     each time your T-Suite application is upgraded.

        If you accept the third party terms and conditions, you must comply with those
       terms and conditions. If you fail to do so, we may be required by the third party to
       cancel your T-Suite application.

3.63   You can make one copy of the service software for back-up and archival purposes,
       where applicable.

3.64   Except as permitted by a law which cannot be excluded, you must not (and must
       ensure that your users) do not:

       (a)     remove any copyright, trade mark or similar notices on the service software;

       (b)     attempt to reverse engineer, decompile, disassemble, or attempt to derive
               the source code of the service software; or




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       (c)      modify, translate, or create derivative works of the service software.

3.65   You must install service software, other software, upgrades and patches as directed
       by us. If you fail to do so, we may suspend or not support your T-Suite application.

       When we can suspend or cancel your T-Suite application

3.66   You will be in material breach of Our Customer Terms if:

       (a)      we reasonably believe that you are in breach of our acceptable use policy
                for T-Suite services;

                Our acceptable use policy for T-Suite services is set out in sections 3.28 to 3.31 of this
                Section of Our Customer Terms and if applicable,. section 25.32 of Section 25 and
                section 35.65 of Section 35 of these Our Customer Terms. Breach of our acceptable
                use policy for T-Suite services is a breach that cannot be remedied.

       (b)      we become aware that you are not eligible for the T-Suite application; or

       (c)      you have not complied with our payment terms (as set out above).

       If you are in material breach of Our Customer Terms, we can suspend or cancel some or all of
       your T-Suite services and charge you the applicable early termination fee. The circumstances in
       which we can do this are set out in the General Terms of Our Customer Terms.

3.67   We can suspend your access to the T-Suite portal or restrict the provision of any T-
       Suite application during the period before we cancel your service because you are in
       material breach of Our Customer Terms. If we suspend your T-Suite portal access
       or T-Suite application in this way, you must continue to pay us all charges for your
       service during the period of suspension.

3.68   You understand that we rely on third parties to provide you with some of our T-
       Suite applications. If one of our third party suppliers suspends or cancels an
       application that we rely on to provide your T-Suite application, we may suspend or
       terminate your T-Suite application. We will try to give you as much notice as is
       reasonably possible in the circumstances.

3.69   If we suspend your T-Suite application solely because of one of our suppliers (and
       not because you are in material breach of Our Customer Terms or for any other
       reason) you will not be charged for your T-Suite application during the period of
       suspension.

3.70   If we cancel your T-Suite application service solely because of one of our suppliers
       (and not because you are in material breach of Our Customer Terms or for any other
       reason), we will:

       (a)      not charge you any early termination fee; and

       (b)      take reasonable steps to appropriately offset the effect of the cancellation on
                you (for example, by providing a credit or rebate to you or migrating you to




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               a reasonably comparable alternative service for the remainder of your fixed
               length contract).

3.71   Other suspension and cancellation rights in relation to the Microsoft Online
       Services are set out in sections 18 to 35 of these Our Customer Terms.

       When you can cancel your T-Suite application

3.72   You can cancel T-Suite application subscriptions through the T-Suite portal. If you
       wish to cancel a T-Suite application completely, you need to provide us with notice
       via email unless otherwise expressly set out for a particular application in these Our
       Customer Terms. If you have cancelled all of your T-Suite application
       subscriptions through the T-Suite portal but have not cancelled a T-Suite
       application completely (ie, by way of notice to us), you will continue to be charged
       for one subscription. If you cancel a T-Suite application part way through a billing
       cycle, we will charge you until the end of the billing cycle.

3.73   If you cancel your T-Suite application (or reduce the number of subscriptions) an
       early termination charge may apply, as set out under the terms for the relevant T-
       Suite application below.

       Your obligations if your T-Suite application is cancelled

3.74   If your T-Suite application is cancelled for any reason, you must immediately delete
       all copies of the service software in your possession or under your control.

       Take down notices and directions

3.75   You must promptly notify us if you receive any take-down, service cessation or link
       deletion notices from the Australian Communication and Media Authority (or other
       regulatory authority), or directions from the Telecommunications Industry
       Ombudsman issued under the Mobile Premium Services Industry Scheme, which
       relates to your hosted content. You must promptly comply with any such notices
       and directions.

3.76   We may immediately disable or suspend access by you or your customers to your
       hosted content by written notice to you if:

       (a)     you fail to comply with any of the take-down, service cessation or link
               deletion notices from the Australian Communication and Media Authority
               (or other regulatory authority) or directions from the Telecommunications
               Industry Ombudsman;

       (b)     we receive any take down, service cessation or link deletion notices from
               the Australian Communication and Media Authority (or other regulatory
               authority) or directions from the Telecommunications Industry Ombudsman
               which relates to your hosted content or any part of it; or




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       (c)     we reasonably suspect that your hosted content or any part of it breaches
               any laws, regulations, determinations or industry codes applicable to your
               service or your hosted content or infringes the rights (including Intellectual
               Property Rights) of any person.

       Third party claims

3.77   You indemnify us against all loss as a result of a third party claim (against us or any
       third party we rely on to provide the T-Suite services to you) that relates to your
       data (including hosted content) or use of the T-Suite portal or any T-Suite
       application by your users (including anyone who accesses the T-Suite portal or any
       T-Suite application using your login details).

       Consent

3.78   If this section specifies that you require consent or agreement from us to do
       something, the consent or agreement must be in writing from an authorised Telstra
       representative.

       Free Trials

3.79   We may offer free trials of the T-Suite applications from time to time. We will
       provide details of these through the T-Suite portal.

3.80   The terms set out in this Section of Our Customer Terms apply during any trial.

       Disclaimer

3.81   To the extent permitted by law,

       (a)     we provide access to the T-Suite portal and we supply the T-Suite
               applications on an "as is" basis, without warranties of any kind (including,
               those that would otherwise be implied by law);

       (b)     we do not warrant that your access to the T-Suite portal or your T-Suite
               application will be uninterrupted, secure or error free or that they will meet
               your requirements. There may be times when the T-Suite portal or your T-
               Suite application is down or disrupted;

       (c)     we will not be liable for any interruptions or disruptions in any way; and

       (d)     except as otherwise specified in these T-Suite Our Customer Terms, we
               make no representations about the suitability, reliability, availability,
               timeliness, lack of viruses (or other harmful components), accuracy and/or
               ownership of the information, software, products, services and related
               graphics contained within or generated by the T-Suite portal or your T-Suite
               application.




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4        Email Applications - Microsoft Exchange Mail
         Service Description

4.1      The Microsoft Exchange Mail service is an email and collaboration service based
         on the Microsoft Exchange Mail platform. The Microsoft Exchange Mail service
         comes with mailboxes with distinct email address, calendaring, contacts, and task
         capabilities for each individual user.

    Eligibility

4.2      On and from 21 July 2009, to be eligible for a Microsoft Exchange Mail service you
         must purchase, and maintain, a Hosted BlackBerry BES service on the terms set out
         under section 5 below.

4.3      The Microsoft Exchange Mail service is:

         (a)      not available to new customers on and from 2 July 2010; and

         (b)      is only available on a casual (month to month) basis for existing Microsoft
                  Exchange Mail service customers.

         Service features

4.4      The Microsoft Exchange Mail service includes 1GB mailbox size, offline access to
         Outlook Client, Outlook Web Access, mobile access, spam protection and virus
         protection features and Outlook 2007.

         Spam protection feature

4.5      The spam protection feature operates for incoming email sent to you through your
         Microsoft Exchange Mail service. It identifies and prevents emails that are
         suspected spam from reaching your mailbox.

4.6      You acknowledge that the spam protection feature cannot guarantee that:

         (a)      all spam will be prevented from reaching your mailbox; and

         (b)      all non-spam email will go through the spam filter to your mailbox.

         Virus scanning feature

4.7      Subject to the limitations that are set out below, the virus protection feature operates
         for incoming email sent to you through your Microsoft Exchange Mail service. It
         identifies and prevents emails that have a virus that is known by the software from
         reaching your mailbox.

4.8      Subject to the limitations that are set out below, if the virus scanning feature
         suspects an email contains a virus then the email will be placed in quarantine where



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       the virus scanning feature will attempt to clear the email of the virus. If the feature
       clears the virus, the email will then be sent to you.

4.9    You acknowledge that the virus scanning feature cannot guarantee that:

       (a)     all viruses will be detected; and

       (b)     your email system will be completely protected against viruses.

4.10   You acknowledge that the virus scanning feature may:

       (a)     prevent some emails which are not infected with viruses from reaching you;
               and

       (b)     cause a delay in delivery of emails to you mailbox.

       Disclosure of your information

4.11   You acknowledge, consent and agree that we (and/or our supplier) may access,
       preserve, and disclose your account information and the contents of your account
       (including, without limitation, e-mails or other personal information) if required to
       do so by law or if we (or they) believe that such disclosure is reasonably necessary
       to:

       (a)     comply with the legal process;

       (b)     enforce these terms;

       (c)     deliver the Microsoft Exchange Mail service to you; or

       (d)     protect the rights, property, or personal safety of it, its employees and users,
               and the public.

       Additional use restrictions

4.12   You must not attempt to gain unauthorised access to the Microsoft Exchange Mail
       service, other accounts, computer systems or networks connected to the Microsoft
       Exchange Mail service, through hacking, password mining or any other means.

4.13   You must not obtain or attempt to obtain any materials or information through any
       means not intentionally made available through the Microsoft Exchange Mail
       service.

       Disclaimer

4.14   The information, software, products, and services included in or available through
       the Microsoft Exchange Mail service may include inaccuracies or typographical
       errors.




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4.15   Any advice received via the Microsoft Exchange Mail service should not be relied
       upon for personal, medical, legal or financial decisions and you should consult an
       appropriate professional for specific advice tailored to your situation.

       Liability

4.16   We will not be responsible or liable (in any way) for:

       (a)     unauthorised access to or alteration of your transmissions or data, any
               material or data sent or received or not sent or received, or any transactions
               entered into through or in connection with the Microsoft Exchange Mail
               service;

       (b)     any threatening, defamatory, obscene, offensive or illegal content or
               conduct of any other party or any infringement of another's rights, including
               intellectual property rights;

       (c)     any content sent using and/or included in the Microsoft Exchange Mail
               service; and/or

       (d)     the deletion, corruption or failure to store any messages or other content
               maintained or transmitted by the service the Microsoft Exchange Mail
               service.

4.17   If you are dissatisfied with any portion of the Microsoft Exchange Mail service, or
       with any of these terms of use, your sole and exclusive remedy is to discontinue
       using the Microsoft Exchange Mail service (subject to payment of any applicable
       early termination charge).

       Terms regarding use and storage

4.18   You understand that we may establish limits concerning use of the Microsoft
       Exchange Mail service including without limitation:

       (a)     the maximum number of days that e-mail messages will be retained;

       (b)     the maximum number of e-mail messages that may be sent from or received
               by an account;

       (c)     the maximum size of an e-mail message that may be sent from or received
               by an account;

       (d)     the maximum disk space that will be allotted on our servers on your behalf;
               and

       (e)     the maximum number of times and duration you may access the service in a
               given period of time.




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         Additional cancellation or suspension rights

4.19     We may terminate your access to the Microsoft Exchange Mail service (or any part)
         at any time, without notice. We have no obligation to maintain any content or to
         forward any unread or unsent messages to you or any third party.

4.20     We reserve the right to delete accounts that are inactive for an extended period of
         time.

         Indemnity

4.21     You agree to indemnify and hold us (and our suppliers) harmless from any claim,
         demand, or damage, including reasonable attorneys' fees, asserted by any third party
         due to or arising out of your use of or conduct while using the Microsoft Exchange
         Mail service.


5        Email Applications – Hosted BlackBerry (BlackBerry
         Enterprise Server)
    Service description

5.1      The Hosted BlackBerry (BlackBerry Enterprise Server) (BES) solution integrates
         and synchronises your properly configured BlackBerry compatible device
         (handset) with our T-Suite Hosted Microsoft Exchange Mail service.

    Eligibility

5.2      You can only use the Hosted BlackBerry BES solution if you:

         (a)      purchase and maintain a T-Suite Hosted Microsoft Exchange Mail service;

         (b)      purchase a handset for each intended user of the solution; and

         (c)      stay connected to one of the Hosted BlackBerry BES data plans described
                  below.

5.3      The Hosted BlackBerry BES service is:

         (a)      not available to new customers on and from 2 July 2010; and

         (b)      only available on a casual (month to month) basis for existing Hosted
                  BlackBerry BES service customers.

    Hosted Microsoft Exchange Mail service

5.4      You must connect to a T-Suite Hosted Microsoft Exchange Mail service prior to, or
         at the same time as, connecting to a Hosted BlackBerry BES solution. You agree to




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       and must comply with the terms of use for the T-Suite Hosted Microsoft Exchange
       Mail service set out under section 4.

5.5    You must maintain and keep a current account for a T-Suite Hosted Microsoft
       Exchange Mail service to continue using your Hosted BlackBerry BES solution. If
       your T-Suite Hosted Microsoft Exchange Mail service is cancelled for any reason,
       you will no longer be able to use your Hosted BlackBerry BES solution.

5.6    The Hosted BlackBerry BES solution will only function with our T-Suite Hosted
       Microsoft Exchange Mail service and will not function with any third party hosted
       exchange mail provider or server, or your intranet hosted exchange mail server.

5.7    Your Hosted BlackBerry BES solution can only be synchronised with one Hosted
       Microsoft Exchange Mail service at a time but you may re-assign your Hosted
       BlackBerry BES solution between Hosted Microsoft Exchange Mail services via the
       T-Suite portal.

  Handsets

5.8    You can only use the Hosted BlackBerry BES solution if you have a handset for
       each intended user of the solution.

5.9    Your Hosted BlackBerry BES solution is compatible with all BlackBerry
       manufactured devices and some other devices manufactured by third parties.
       Information regarding our range of suitable BlackBerry capable devices is available
       at www.telstra.com.au or can be obtained from a T-Life store or authorised Telstra
       dealer.

  Data plans

5.10   You must connect (and stay connected) to one of the data plans on the terms set out
       in the "E-mail plans with Handset" section in the BlackBerry Enterprise Server
       Solution section of Part G – Data Services of the Telstra Mobile Services section of
       Our Customer Terms, except that the Hosted BlackBerry BES solution can only be
       purchased on a casual (month to month) plan and not on a fixed term contract.

  BlackBerry Voice Plan

5.11   You must connect (and stay connected) to a BlackBerry Voice Plan on the terms set
       out in the "BlackBerry Voice Plan" section in the BlackBerry Enterprise Server
       Solution section of Part G – Data Services of the Telstra Mobile Services section of
       Our Customer Terms.

  Activation

5.12   You can only activate and deactivate your Hosted BlackBerry BES solution through
       the T-Suite Hosted BlackBerry Management Console (which is available on the T-




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       Suite portal).

  Service limitations

5.13   You cannot integrate third party BlackBerry applications with your Hosted
       BlackBerry BES solution.

5.14   We will only provide support in relation to your Hosted BlackBerry BES solution if
       each handset is connect to, and operated on, a Telstra mobile network.

       Liability

5.15   You use the Hosted BlackBerry BES solution at your sole risk.

5.16   To the extent permitted by law, we disclaim and exclude all liability relating in any
       way to the Hosted BlackBerry BES solution or your use of the Hosted BlackBerry
       BES solution, including without limitation:

       (a)     any unauthorised access to or alteration of your transmissions or data, any
               material or data sent or received or not sent or received, or any transactions
               entered into through or in connection with the Hosted BlackBerry BES
               solution;

       (b)     any threatening, defamatory, obscene, offensive or illegal content or
               conduct of any other party or any infringement of any other person's rights,
               including intellectual property rights;

       (c)     any content sent using and/or included in the Hosted BlackBerry BES
               solution; and/or

       (d)     the deletion, corruption or failure to store any messages or other content
               maintained or transmitted by the Hosted BlackBerry BES solution.

5.17   If you are dissatisfied with any portion of the Hosted BlackBerry BES solution, or
       with any of these terms of use, your sole and exclusive remedy is to discontinue
       using the Hosted BlackBerry BES solution (subject to payment of any applicable
       early termination charge).

  Additional terms

5.18   The following additional sections of the BlackBerry Enterprise Server Solution
       section of Part G – Data Services of the Telstra Mobile Services section of Our
       Customer Terms apply to the Hosted BlackBerry BES solution:

       (a)     "Additional terms";

       (b)     "Using your handset overseas";




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       (c)     "Password protection"; and

       (d)     "Responsibility for use of BES Solution".


6       Collaboration Applications - Microsoft SharePoint
       Service description

6.1    The Microsoft SharePoint service is a browser-based application which allows team
       members to share information and manage documents in a shared space. It has
       various functions available to assist teams with open communication and project
       management.

6.2    There are various plans that you can choose from. The plans are determined by the
       amount of shared storage that you require. These plans are detailed within the T-
       Suite portal.

6.3    The Microsoft SharePoint service is:

       (a)     not available to new customers on and from 1 September 2009; and

       (b)     only available on a casual (month to month) basis.

       Disclosure of your information

6.4    You acknowledge, consent and agree that we (and/or our supplier) may access,
       preserve, and disclose your account information and the contents of your account
       (including, without limitation, e-mails or other personal information) if required to
       do so by law or if we (or they) believe that such disclosure is reasonably necessary
       to:

       (a)     comply with the legal process;

       (b)     enforce these terms;

       (c)     deliver the Microsoft SharePoint service to you; or

       (d)     protect the rights, property, or personal safety of it, its employees and users,
               and the public.

       Additional use restrictions

6.5    You must not attempt to gain unauthorised access to the Microsoft SharePoint
       service, other accounts, computer systems or networks connected to the Microsoft
       SharePoint service, through hacking, password mining or any other means.

6.6    You must not obtain or attempt to obtain any materials or information through any




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       means not intentionally made available through the Microsoft SharePoint service.

       Disclaimer

6.7    The information, software, products, and services included in or available through
       the Microsoft SharePoint service may include inaccuracies or typographical errors.

6.8    Any advice received via the Microsoft SharePoint service should not be relied upon
       for personal, medical, legal or financial decisions and you should consult an
       appropriate professional for specific advice tailored to your situation.

       Liability

6.9    We will not be responsible or liable (in any way) for:

       (a)     unauthorised access to or alteration of your transmissions or data, any
               material or data sent or received or not sent or received, or any transactions
               entered into through or in connection with the Microsoft SharePoint service;

       (b)     any threatening, defamatory, obscene, offensive or illegal content or
               conduct of any other party or any infringement of another's rights, including
               intellectual property rights;

       (c)     any content sent using and/or included in the Microsoft SharePoint service;
               and/or

       (d)     the deletion, corruption or failure to store any messages or other content
               maintained or transmitted by the service the Microsoft SharePoint service.

6.10   If you are dissatisfied with any portion of the Microsoft SharePoint service, or with
       any of these terms of use, your sole and exclusive remedy is to discontinue using
       the Microsoft SharePoint service (subject to payment of any applicable early
       termination charge).

       Terms regarding use and storage

6.11   You understand that we may establish limits concerning use of the Microsoft
       SharePoint service including without limitation:

       (a)     the maximum number of days that e-mail messages will be retained;

       (b)     the maximum number of e-mail messages that may be sent from or received
               by an account;

       (c)     the maximum size of an e-mail message that may be sent from or received
               by an account;

       (d)     the maximum disk space that will be allotted on our servers on your behalf;




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               and

       (e)     the maximum number of times and duration you may access the service in a
               given period of time.

       Additional cancellation or suspension rights

6.12   We may terminate your access to the Microsoft SharePoint service (or any part) at
       any time, without notice. We have no obligation to maintain any content or to
       forward any unread or unsent messages to you or any third party.

6.13   We reserve the right to delete accounts that are inactive for an extended period of
       time.

       Indemnity

6.14   You agree to indemnify and hold us (and our suppliers) harmless from any claim,
       demand, or damage, including reasonable attorneys' fees, asserted by any third party
       due to or arising out of your use of or conduct while using the Microsoft SharePoint
       service.


7      Collaboration Applications - Skoot
       Service description

7.1    Skoot is a secure way to share files over the Internet. Skoot enables ad-hoc
       connections between your business to your partners, vendors, and stakeholders.
       With end-to-end encryption, Skoot keeps your files secure and suitable for creating
       your own network of interested contributors. You can share multiple presentations,
       photos, and documents from your desktop.

7.2    There are various plans that you can choose from. The plans are determined by the
       amount of shared storage that you require. These plans are detailed on the T-Suite
       portal.

       Additional use restrictions

7.3    Unless we agree otherwise with you, you can only install and use the service
       software for the Skoot service on one computer or other device.

7.4    If you install the service software for the Skoot service on a network storage device
       (eg a server), you must purchase a separate license from us for each device that
       accesses and uses the service software installed on the network storage device.

7.5    You must not use the service software for the Skoot service to develop any
       competing software or software or other technology that performs in a manner




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       similar to that of the service software.

7.6    We license the service software for the Skoot service as a single product. You must
       not separate its component parts for use on more than one computer or device.

7.7    The service software for the Skoot service may contain third party software which
       are subject to additional terms and conditions. These terms and conditions are
       available on our supplier's website (www.topiatechnology.com). By using the
       service software, you are also agreeing to be bound by these terms.

       Hardware requirements

7.8    You must use hardware which meets our minimum hardware requirements in order
       to access and use the Skoot service. If your hardware does not meet our minimum
       hardware requirements, you understand that your Skoot service may not work
       properly (or at all).

         Our minimum hardware requirements will be set out on the T-Suite portal and may be updated
         from time to time.

7.9    You grant your permission for the service software for the Skoot service to use the
       processor and bandwidth of your computer to facilitate the transfer of digital files
       and communication between the users of the Skoot service.

       Content

7.10   You are solely responsible for the content you send and receive using the Skoot
       service.

7.11   You must not collect any information about the Skoot network or users of the Skoot
       service (or the service software for the Skoot service) by monitoring, interdicting or
       intercepting any process of the Software or the Service.

       Indemnity

7.12   You must defend, indemnify and hold us harmless against any and all claims and
       liabilities arising from or related to your breach of your obligations relating to the
       Skoot service (and/or service software for the Skoot service) under this T-Suite
       services section of Our Customer Terms.

       Liability

7.13   You assume all risks in using the Skoot service (including the service software).

7.14   To the extent permitted by law, we disclaim and exclude all liability, express and
       implied, relating in any way to the Skoot service (including the service software) or
       your use of the Skoot service (including the service software).

7.15   In the event that you are not satisfied with the Skoot service (and/or the service




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       software) or in the event that you suffer financial or other injury or damage in
       connection with the Skoot service (and/or the service software), your sole recourse
       is to stop using the Skoot service and the service software.

7.16   To the extent that we are unable to exclude all damages by law:

       (a)     we will in any event not be liable for any incidental, consequential, special
               or other indirect damages, even if we become aware of the possibility of
               such damages; and

       (b)     the limit of our liability for all claims relating in any way to the Skoot
               service (and/or the service software) will be the lesser of fifty dollars and
               the total amount paid by you to us for the Skoot service.

7.17   We will not be liable to you or any third-party for any interference with or
       termination of your access to the Skoot service.

7.18   We will not be liable to you under any circumstances if the Skoot service (including
       the service software) has been altered in any way, or if you have not used a
       hardware configuration, platform or operating system that has been recommended
       by us (or our supplier Topia Technology Inc).

       Export controls

7.19   The service software for the Skoot service is of United States origin for the purpose
       of United States export controls. You must comply with all applicable national and
       international laws that apply to the service software including the United States
       Export Administration Regulations. You must not to directly or indirectly export,
       import or transmit the service software contrary to the laws or regulations of any
       governmental entity.

       Audit

7.20   You agree that we may audit your use of the service software for the Skoot service
       at any time (or our supplier may do so on our behalf).

7.21   If we find that your use exceeds your licence, you must reimburse us for all
       reasonable expenses related to the audit in addition to any other liabilities you may
       incur as a result of your non-compliance.


8      Security Applications - MessageLabs Network Security
       Service description

8.1    We provide seven MessageLabs Network Security packages that you can select
       from, described in the table below.




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Package/Feature          MessageLabs       MessageLabs     MessageLabs      MessageLabs       MessageLabs       MessageLabs       MessageLabs
                         Email Protect     Email Control   Email Protect    Web Protect       Web Control       Web Protect       Bundled
                                                           and Control                                          and Control       Security
                                                                                                                                  Solution

Email anti-virus                                                                                                                    
and anti-spam

Email content                                                                                                                       
control

Email image                                                                                                                         
control

Web anti-                                                                                                                           
spyware and anti-
virus

Web URL filtering                                                                                                                   
Web content                                                                                                                         
filtering

                   8.2       The applications available with the various MessageLabs Network Security
                             packages are described in the table below.

                             Application                                            Description

                   Email anti-virus and anti-spam                          Email anti-virus checks nominated emails being
                                                                           sent to an email address for most known viruses,
                                                                           trojans and worms and filters emails where these
                                                                           are picked up.

                                                                           Email anti-spam identifies senders of unsolicited
                                                                           email from reaching a nominated email address.
                                                                           You can configure your service to take certain
                                                                           actions with the suspected spam.

                   Email content control                                   Email content control filters certain email based on
                                                                           the rules that you set.

                   Email image control                                     Email image control detects pornographic images
                                                                           contained in image files attached to emails.

                                                                           You can configure your service to take certain
                                                                           actions with suspected pornographic images.




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        Application                                      Description

Web anti-spyware and anti-virus                 Web anti-spyware and anti-virus enables certain
                                                webpages to be electronically routed through the
                                                service to assist with protecting your PCs from
                                                known spyware and viruses.

                                                Access to the web anti spyware and anti virus
                                                service is restricted via “Scanning IP” which are the
                                                IP address(es) from which your web traffic
                                                originates. The Scanning IPs are also used to
                                                identify the customer and dynamically select
                                                customer-specific settings.

                                                The web anti spyware and anti virus service will
                                                scan as much of the web page and its attachments
                                                as possible. It may not be possible to scan certain
                                                web pages, content or attachments (for example,
                                                password protected or encrypted content).

Web URL and content filtering                   Web URL and content filtering are designed to filter
                                                out certain URLs or access to certain web pages
                                                based on an access restriction policy that you
                                                determine.

                                                Access to the web URL filtering service is restricted
                                                via “Scanning IP” which are the IP address(es) from
                                                which your web traffic originates. The Scanning IPs
                                                are also used to identify you and dynamically select
                                                your specific settings. You are responsible for
                                                configuring the web URL filtering service to create
                                                access restriction policies (based both on
                                                categories and types of content) and deploy these
                                                at specific times to specific users or groups.


        Service eligibility

8.3     You must select a minimum of 5 end user licences for each MessageLabs Network
        Security service.

8.4     Your email system or other relevant system must be permanently connected to the
        Internet with a fixed IP address.

8.5     We cannot provide the MessageLabs Network Security service to you if your email
        system or other relevant system is connected to the Internet through dial-up or
        ISDN lines or where the IP address of your email system or other relevant system is
        dynamically allocated.

        Service limitations

8.6     We will try to scan all of the email or its attachments, macros or executables that are
        directed through the email anti virus service for known viruses. We may not be




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       able to scan certain content, for example password protected or encrypted content.

8.7    We will use reasonable care and skill in providing the MessageLabs Network
       Security service. However, we do not guarantee that:

       (a)     all spam emails will be detected or that any email identified as spam is
               actually spam;

       (b)     all potential viruses and spyware will be detected or removed;

       (c)     all content configured to be detected or pornographic images will be
               detected, or that any image detected as a pornographic image is actually
               pornographic in nature;

       (d)     unauthorised access to your network will be prevented; and

       (e)     all websites that have specified to be blocked by you, will be blocked.

8.8    A MessageLabs Network Security service may:

       (a)     prevent some emails not infected with viruses from reaching you;

       (b)     cause a delay in the delivery of emails to you; and

       (c)     block certain websites that you have not specified to be blocked.

8.9    If you identify one of the above limitations in a MessageLabs Network Security
       service, you should notify us immediately and to the extent possible, we will
       endeavour to rectify the issue at no additional charge.

8.10   We and our external suppliers are not responsible for any liability to any person
       resulting from:

       (a)     information passing through the MessageLabs Network Security service
               from you; and

       (b)     any delivery or non-delivery of an email, web page, image or other content,

       where that liability is not directly or indirectly attributable to us or our external
       supplier’s breach of these terms or negligent act or omission.

8.11   You acknowledge that in certain countries you may have to obtain the consent of
       each individual person to use the MessageLabs Network Security service.

8.12   You are responsible for checking any local laws applicable to your use of the
       MessageLabs Network Security service prior to obtaining the service from us.

8.13   We and our external suppliers do not accept any civil or criminal liability that may




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       be incurred by you as a result of the operation of the MessageLabs Network
       Security service or your use of the service.

8.14   You understand that we (and our external suppliers) will use common infrastructure
       to provide the MessageLabs Network Security service to you and our (or their)
       other customers.

       Export Controls

8.15   The service software for the MessageLabs Network Security service is of United
       States origin for the purpose of United States export controls. You must comply
       with all applicable national and international laws that apply to the service software
       including the United States Export Administration Regulations. You must not:

       (a)     directly or indirectly export, import or transmit the service software
               contrary to any laws or regulations concerning such export, import,
               transmission or use; or

       (b)     export or re-export to Cuba, North Korea, Iran, Syria and Sudan or to any
               country or its nationals subject to a relevant embargo or sanction or to any
               entity or person for which an export license is required per any relevant
               restricted party list, without first obtaining a license; or

       (c)     use or allow the service software to be used in connection with chemical,
               biological, or nuclear weapons, or missiles, drones or space launch vehicles
               capable of delivering such weapons.

       Audit

8.16   We (or a third party acting on our behalf) may periodically audit you to ensure that
       you are complying with your obligations regarding the MessageLabs Network
       Security service (including the service software).

       When we can cancel or suspend your MessageLabs Network Security service

8.17   We (or our third party acting on our behalf) may immediately cancel or suspend
       some or all of your MessageLabs Network Security service if:

       (a)     we become aware that your email systems allow unknown or unauthorised
               third parties to send and/or receive emails from your email systems; or

       (b)     we believe that your continued use of the MessageLabs Network Security
               service would compromise the security of this service; or

       (c)     you fail to comply with the export controls set out in clause 8.15.

8.18   If we cancel your MessageLabs Network Security service you must return to us or
       destroy (at our choice) any documentation and other materials relating to our or our




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       external supplier's business that you may have under your possession or control.

       Subscription term

8.19   You must take up the MessageLabs Network Security service for a minimum
       contract subscription term of twelve (12) months.

       User numbers

8.20   If you apply to add additional users during your contract period, the contract period
       for each additional user will expire at the same time as the contract period for your
       initial service. If adding the additional users moves your subscription into a new
       pricing tier, all users under your subscription will be charged on the basis of that
       new tier from the date you increased the users.

8.21   If you wish to remove a number of users from your subscription (eg decrease the
       number of users under your subscription) you will need to terminate that number of
       users from your subscription. You must do this by notifying the T-Suite Help Desk.
       If you do this we may charge you an early termination charge calculated as 65% of
       the monthly charges for the users removed (on a pro rata based on the number of
       user licences held) multiplied by the number of remaining months plus the set up
       charge (if there is a set-up charge).

       Termination

8.22   If you terminate your MessageLabs Network Security subscription during your
       contract subscription term, we may charge you an early termination charge
       calculated as 65% of the monthly charges for the subscription multiplied by the
       number of remaining months in the contract subscription term plus the set up charge
       (if there is a set-up charge).


9      Security applications – McAfee Desktop Security
       Service description

9.1    The McAfee Desktop Security service is an integrated desktop security service and
       consists of the anti-virus, anti-spyware, anti-firewall and a web security service (the
       table below describes each of the applications).

       Application                                      Description




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         Application                                      Description

Desktop Anti-Virus                               Desktop anti-virus provides you with monitoring,
                                                 detection, management and outbreak notification of
                                                 known viruses, trojans and worms and other
                                                 malware and the transmission of outbound data to
                                                 phishing-related websites that are known by the
                                                 software on your desktop. Once notified of the
                                                 malware, you can choose to clean or delete the
                                                 infected file.

Desktop Anti-Spyware                             Desktop anti-spyware provides you with monitoring,
                                                 detection, management and outbreak notification of
                                                 known spyware. Once notified of the spyware, you
                                                 can choose to clean or delete the infected file.

Desktop Anti-Firewall                            Desktop anti-firewall sets up firewalls to create a
                                                 barrier between your data and potential intrusions

Web Security Service                             Web security service provides a warning to users
                                                 regarding suspected dangerous websites.


         Service eligibility

9.2      You must:

         (a)      ensure your PC(s) meets the requirements set out on our T-Suite services
                  website;

         (b)      ensure that your PC(s) and software on your PC(s) are compatible for the
                  McAfee Desktop Security service; and

         (c)      regularly check the default email address that we have allocated to you for
                  messages about your McAfee Desktop Security service.

         Service limitations

9.3      We will use reasonable care and skill in providing the McAfee Desktop Security
         service. However, we do not guarantee that:

         (a)      all potential viruses and spyware will be detected or removed;

         (b)      all unauthorised access to your network will be prevented;

         (c)      our web security service will pick up all dangerous websites; and

         (d)      only files infected with viruses, spyware, trojans and worms and other
                  malware will be removed.




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       Additional use restrictions

9.4    Unless we agree otherwise with you, you can only install and use the service
       software for the McAfee Desktop Security service on one computer.

9.5    Unless we agree otherwise with you, you must not allow any third parties to use (or
       benefit from the use or functionality of) the service software.

9.6    There are also additional use restrictions and use terms for the McAfee Desktop
       Security service set out in:

       (a)     the "Read Me" files or "About" files provided with the service software for
               the McAfee Desktop Security service; and

       (b)     the documentation relating to the McAfee Desktop Security service
               available on the T-Suite portal.

       You must read these terms carefully and ensure that your users comply with these
       terms.

9.7    If your users fail to comply with any of the limitations, restrictions or use terms for
       the McAfee Desktop Security service, you must stop using the McAfee Desktop
       Security service immediately and destroy all copies of the service software and
       documentation for the McAfee Desktop Security service.

       Open source software

9.8    To the extent that the service software for the McAfee Desktop Security service
       includes open source software which must be licensed to users on terms which are
       broader than the licence under this Section of Our Customer Terms, then the
       relevant open source software is licensed to you on those terms.

       Evaluation software

9.9    There are additional restrictions which apply if the service software for the McAfee
       Desktop Security service includes software which has been identified as
       "Evaluation" Software or "Beta" Software ("Evaluation Software").

9.10   You understand that Evaluation Software may contain bugs, errors and other
       problems that could cause system or other failures and data loss.

9.11   To the extent permitted by law, we will not be liable to you at all in connection with
       Evaluation Software. If we cannot exclude our liability entirely, we limit it to the
       sum of $50.

9.12   If we ask, you will provide us (or our suppliers) feedback regarding any Evaluation
       Software that you use (including error or bug reports).




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9.13   There may be additional terms associated with your Evaluation Software that we
       provide you at the time of purchase. Your use of the Evaluation Software is also
       governed by those terms.

9.14   If you licence a commercial release of Evaluation Software from us, you must
       return or destroy the Evaluation Software.

9.15   Unless we agree otherwise with you, you can only use Evaluation Software for a
       maximum of 30 days.

       Disclaimer

9.16   The McAfee Desktop Security service (including the service software) is not fault-
       tolerant and is not designed or intended for use in hazardous environments requiring
       fail-safe performance, including without limitation, in the operation of nuclear
       facilities, aircraft navigation or communication systems, air traffic control, weapons
       systems, direct life-support machines, or any other application in which the failure
       of the service software could lead directly to death, personal injury, or severe
       physical or property damage (collectively, "High Risk Activities"). We disclaim
       any express or implied warranty of fitness for High Risk Activities.

9.17   You are responsible for selecting the McAfee Desktop Security service and for the
       results you obtain from using it.

       Liability

9.18   In addition to the terms limiting our liability in the General Terms Section of Our
       Customer terms, to the extent permitted by law, we will not be liable to you or to
       any other person for any loss of profits, loss of goodwill, work stoppage, computer
       failure or malfunction or any indirect, special, incidental, or consequential damages
       you (or they) suffer arising from or in relation to the McAfee Desktop Security
       service (including the service software).

       Export Controls

9.19   The service software for the McAfee Desktop Security service is of United States
       origin for the purpose of United States export controls. You must comply with all
       applicable national and international laws that apply to the service software
       including the United States Export Administration Regulations. You must not to
       directly or indirectly export, import or transmit the service software contrary to the
       laws or regulations of any governmental entity that has jurisdiction over such
       export, import, transmission or use.

       Audit

9.20   We (or a third party acting on our behalf) may periodically audit you to ensure that
       you are complying with your obligations regarding the McAfee Desktop Security




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       service (including the service software).

       Subscription term

9.21   You must take up the McAfee Desktop Security service for a minimum contract
       subscription term of twelve (12) months.

       User numbers

9.22   If you apply to add additional users during your contract period, the contract period
       for each additional user will expire at the same time as the contract period for your
       initial service. If adding the additional users moves your subscription into a new
       pricing tier, all users under your subscription will be charged on the basis of that
       new tier from the date you increased the users.

9.23   If you wish to remove a number of users from your subscription (eg decrease the
       number of users under your subscription) you will need to terminate that number of
       users from your subscription. You must do this by notifying the T-Suite Help Desk.
       If you do this we may charge you an early termination charge calculated as 65% of
       the monthly charges for the users removed (on a pro rata based on the number of
       user licences held) multiplied by the number of remaining months plus the set up
       charge (if there is a set-up charge).

       Termination

9.24   If you terminate your McAfee Desktop Security subscription during your contract
       subscription term, we may charge you an early termination charge calculated as
       65% of the monthly charges for the subscription multiplied by the number of
       remaining months in the contract subscription term plus the set up charge (if there is
       a set-up charge).


10     Storage and Backup Applications - Remote Backup
       powered by Iron Mountain
       Service description

10.1   The Remote Backup service is an online computer data backup service which gives
       you and your users the capability to backup and restore data files to and from
       servers or users’ computers on your computer system for an agreed period of time.

10.2   The Remote Backup service uses a software agent to compress and encrypt data
       from your computer systems before transmitting them over the connection to our
       service platform.

10.3   You must account for each PC and/or Server for which you wish the Remote
       Backup service to apply.




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10.4   Remote Backup PC and Remote Backup Server services are available.

       Service features

10.5   We provide support to the system administrator that you nominate. We do not
       provide support for all of your users. Support to your nominated system
       administrator includes assistance with ad hoc questions about the Remote Backup
       service but does not include on-site assistance.

10.6   You must select a plan for each account. The plan will limit the amount of data that
       can be backed up for that account.

10.7   You can add and remove accounts in accordance with the technical guide.

       Service eligibility

10.8   On and from 11 October 2010, the Remote Backup service powered by Iron
       Mountain will no longer be available to new customers.

10.9   You must have an Internet connection between your computer systems and our
       service platform in order to use and manage the Remote Backup service.

       Term

10.10 You must take up the Remote Backup services for a minimum contract period of
      twelve (12) months.

       Service charges

10.11 The charges for your Remote Backup service will depend on the plan that you select
      for each account.

10.12 We will charge you a monthly charge for each account that you have (as set out in
      the T-Suite portal).

       Service limitations

10.13 We do not monitor other services (for example, your Internet service) even if we
      have visibility of those services.

10.14 We are not responsible for the purchase or speed of your PC or Server.

10.15 The Remote Backup service will only backup data to the maximum data limit in
      your plan. For example, if you select a 4 GB plan for an account, then the Remote
      Backup service will only backup a maximum of 4GB of data. If you do not use
      your data limit in one month, the remainder of your limit does not roll over to the
      next month.




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10.16 We will not backup files that are greater than 128 GB.

10.17 The Remote Backup service transmits data over an Internet connection to our
      service platform. You acknowledge that we are not responsible for the Internet
      connection (or monitoring that connection) and data may be delayed or lost if your
      Internet connection is compromised. If the transfer of your data to our service
      platform is time critical, you acknowledge that the Remote Backup service is not
      suitable for you.

        Early Termination Charge

10.18 If you cancel your Remote Backup service, we may charge you an early termination
      charge calculated as 35% of the monthly charges multiplied by the number of
      remaining months plus the set up charge (if there is a set-up charge).

        Service Software

10.19 You will need to install software on each PC or Server that you wish the Remote
      Backup service to apply.

10.20 We will provide your system administrator with access to a support centre
      application which will enable your system administrator to manage the Remote
      Backup service (including the ability to activate new users’ accounts through
      installing the software agent on each PC).

10.21 You must ensure that your users do not distribute or install the software agent on
      other computers without your system administrator’s prior approval. If a user
      installs the software agent on a computer without authority from the system
      administration, you will be responsible for this, including paying the charges for the
      account.

        Your responsibility

10.22 You need to nominate a system administrator to manage your Remote Backup
      service.

10.23 You are responsible for:

        (a)     activating new user accounts, including deploying the software agent
                through the support centre application;

        (b)     providing support to your users including product information, technical
                enquiries and training in connection with the Remote Backup service;

        (c)     managing your users, including upgrading and downgrading plans and
                account suspension and/or cancellation; and

        (d)     the Internet connection between your computer systems and our service




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                platform.

10.24 If your computer system fails you must ensure that it is fully and properly restored
      (including re-installation of all relevant Service Software if applicable) before re-
      connecting or re-accessing our service platform.

10.25 We do not guarantee that the software for the Remote Backup service is compatible
      with other software that your users may have on your PC or Server. If the software
      is not compatible with other software that a user has, we may not be able to provide
      the Remote Backup service for that PC or Server.

        Your data

10.26 We will delete the data on a Remote Backup service account after 35 days of you
      cancelling an account or your Remote Backup service.

10.27 If you delete a particular file, we will store that deleted file for a 35 days. After that
      period, we will not be able to restore the deleted file for you.


11      Storage and Backup Applications - Remote Backup
        powered by MozyPro
        What is Remote Backup?

11.1    The Remote Backup service is an online computer data backup service which gives
        you and your users the capability to backup and restore data files to and from
        servers or users’ computers on your computer system for an agreed period of time.

11.2    The Remote Backup service uses software to encrypt data from your computer
        systems before transmitting them over the connection to our service platform.

        Service features

11.3    You must select a plan for each PC or Server where you wish to backup data using
        the Remote Backup service. The plan will limit the amount of data that can be
        backed up for that PC or Server (as applicable).

11.4    You can add and remove plans in accordance with the technical guide.

        Service eligibility

11.5    You must have an Internet connection between your computer systems and our
        service platform in order to use and manage the Remote Backup service.

        Subscription Term

11.6    You must subscribe to each Remote Backup plan for an initial 12 month term (the




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       "Initial Term") (except for any trial period permitted expressly by us).

       Charges

11.7   The charges for your Remote Backup service will depend on the plan that you
       select.

11.8   We will charge you a monthly charge for each plan that you acquire (as set out in
       the T-Suite portal).

       Service limitations

11.9   We do not monitor other services (for example, your Internet service) even if we
       have visibility of those services in connection with the Remote Backup service.

11.10 We are not responsible for the purchase or speed of your PC or Server.

11.11 The Remote Backup service will only backup data to the maximum data limit in
      your plan. For example, if you select a 5 GB plan for an account, then the Remote
      Backup service will only backup a maximum of 5GB of data. If you do not use
      your data limit in one month, the remainder of your limit does not roll over to the
      next month.

11.12 The Remote Backup service transmits data over an Internet connection to our
      service platform. You acknowledge that we are not responsible for the Internet
      connection (or monitoring that connection) and data may be delayed or lost if your
      Internet connection is compromised. If the transfer of your data to our service
      platform is time critical, you acknowledge that the Remote Backup service is not
      suitable for you.

11.13 You must ensure your Internet connection has a minimum upload bandwidth of 128
      kbps available for use in connection with the Remote Backup service.

11.14 At present, the Remote Back-up service is not available for use with Apple Mac
      systems.

       Early Termination Charges

11.15 If you cancel your Remote Backup plan, we may charge you an early termination
      charge calculated as 65% of the monthly charges multiplied by the number of
      remaining months plus the set up charge (if there is a set-up charge).

       Your responsibility

11.16 You need to nominate a system administrator to manage your Remote Backup
      service.

11.17 We provide support to the system administrator that you nominate. We do not
      provide support for all of your users. Support to your nominated system



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        administrator includes assistance with ad hoc questions about the Remote Backup
        service but does not include on-site assistance.

11.18 You are solely responsible for your conduct and data related to your Remote
      Backup service. If you lose your password or the encryption key for your account,
      you may not be able to access your data.

11.19 You are responsible for:

        (a)     activating new user accounts, including deploying the software through the
                T-Suite Management console application;

        (b)     providing support to your users including product information, technical
                enquiries and training in connection with the Remote Backup service;

        (c)     managing your users, including upgrading and downgrading plans and
                account suspension and/or cancellation; and

        (d)     the Internet connection between your computer systems and our service
                platform.

11.20 If your computer system fails you must ensure that it is fully and properly restored
      (including re-installation of all relevant software if applicable) before re-connecting
      or re-accessing our service platform.

        Service software

11.21 You will need to install software on each PC or Server that you wish to use with the
      Remote Backup service.

11.22 We do not guarantee that the software for the Remote Backup service is compatible
      with other software that your users may have on your PC or Server. If the software
      is not compatible with other software that a user has, we may not be able to provide
      the Remote Backup service for that PC or Server.

11.23 You must ensure that your users do not distribute or install the software on other
      computers without your system administrator’s prior approval. If a user installs the
      software on a computer without authority from the system administration, you will
      be responsible for this, including paying the charges for the account.

        Your data

11.24 When you back up data through the Remote Backup service, you agree that we and
      our service providers may copy and store such data as part of the Remote Backup
      service.

11.25 On cancellation of your Remote Backup plan, we will discard all data associated
      with that plan. If you require any such data, you must download such data prior to




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        cancellation of your Remote Backup plan.

11.26 If you delete a particular file, we will store that deleted file for a 30 days. After that
      period, we will not be able to restore the deleted file for you.

        Privacy

11.27 We (and our suppliers) may collect certain non-personally identifiable information
      which resides on your computer, including, without limitation, statistics relating to
      how often backups are stared and completed, performance metrics relating to the
      software, and configuration settings. This information may be sent to our supplier
      and used by them as they see fit.


12      Business Applications - Microsoft Dynamics CRM
        Service description

12.1    The Microsoft Dynamics CRM service is an integrated customer relationship
        management (CRM) system including a range of Sales, Marketing and Customer
        Service capabilities.

12.2    The Microsoft Dynamics CRM service is currently supported via Internet Explorer
        6.x and 7.x only. It may work on other browsers, however if you choose to use
        your Microsoft Dynamics CRM service on another browser, this may limit the
        technical support we can provide you.

12.3    There are various plans that you can choose from. The plans are determined by the
        amount of shared storage that you require. These plans are detailed in T-Suite.

12.4    You must take up the Microsoft Dynamics CRM service for a contract period of
        twelve (12) months.

12.5    You must take up the Microsoft Dynamics CRM service with at least five (5) users.

12.6    If you apply to add additional users during your contract period, the contract period
        for each additional user will expire at the same time as the contract period for your
        initial service.

12.7    If you apply to cancel one or more users during your contract period, we may
        charge you an early termination charge for each user that you cancel, as set out
        below. You must not reduce the number of users below five (5).

        Early Termination Charge

12.8    If you cancel your Microsoft Dynamics CRM service completely or cancel one or
        more users during your contract period, we may charge you an early termination
        charge calculated as 65% of the monthly charges for each user multiplied by the




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       number of remaining months.

       Disclosure of your information

12.9   You acknowledge, consent and agree that we (and/or our supplier) may access,
       preserve, and disclose your account information and the contents of your account
       (including, without limitation, e-mails or other personal information) if required to
       do so by law or if we (or they) believe that such disclosure is reasonably necessary
       to:

       (a)     comply with the legal process;

       (b)     enforce these terms;

       (c)     deliver the Microsoft Dynamics CRM service to you; or

       (d)     protect the rights, property, or personal safety of it, its employees and users,
               and the public.

       Additional use restrictions

12.10 You must not attempt to gain unauthorised access to the Microsoft Dynamics CRM
      service, other accounts, computer systems or networks connected to the Microsoft
      Dynamics CRM service, through hacking, password mining or any other means.

12.11 You must not obtain or attempt to obtain any materials or information through any
      means not intentionally made available through the Microsoft Dynamics CRM
      service.

       Disclaimer

12.12 The information, software, products, and services included in or available through
      the Microsoft Dynamics CRM service may include inaccuracies or typographical
      errors.

12.13 Any advice received via the Microsoft Dynamics CRM service should not be relied
      upon for personal, medical, legal or financial decisions and you should consult an
      appropriate professional for specific advice tailored to your situation.

       Liability

12.14 We will not be responsible or liable (in any way) for:

       (a)     unauthorised access to or alteration of your transmissions or data, any
               material or data sent or received or not sent or received, or any transactions
               entered into through or in connection with the Microsoft Dynamics CRM
               service;

       (b)     any threatening, defamatory, obscene, offensive or illegal content or




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               conduct of any other party or any infringement of another's rights, including
               intellectual property rights;

       (c)     any content sent using and/or included in the Microsoft Dynamics CRM
               service; and/or

       (d)     the deletion, corruption or failure to store any messages or other content
               maintained or transmitted by the service the Microsoft Dynamics CRM
               service.

12.15 If you are dissatisfied with any portion of the Microsoft Dynamics CRM service, or
      with any of these terms of use, your sole and exclusive remedy is to discontinue
      using the Microsoft Dynamics CRM service (subject to payment of any applicable
      early termination charge).

       Terms regarding use and storage

12.16 You understand that we may establish limits concerning use of the Microsoft
      Dynamics CRM service including without limitation:

       (a)     the maximum number of days that e-mail messages will be retained;

       (b)     the maximum number of e-mail messages that may be sent from or received
               by an account;

       (c)     the maximum size of an e-mail message that may be sent from or received
               by an account;

       (d)     the maximum disk space that will be allotted on our servers on your behalf;
               and

       (e)     the maximum number of times and duration you may access the service in a
               given period of time.

       Additional cancellation or suspension rights

12.17 We may terminate your access to the Microsoft Dynamics CRM service (or any
      part) at any time, without notice. We have no obligation to maintain any content or
      to forward any unread or unsent messages to you or any third party.

12.18 We reserve the right to delete accounts that are inactive for an extended period of
      time.

       Indemnity

12.19 You agree to indemnify and hold us (and our suppliers) harmless from any claim,
      demand, or damage, including reasonable attorneys' fees, asserted by any third party
      due to or arising out of your use of or conduct while using the Microsoft Dynamics




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       CRM service.


13     Business Applications - WORKetc
       Service description

13.1   WORKetc is a software suite of collaboration and integration tools designed to help
       a small business work better by improving workflow and business management
       through automating key tasks and processes.

13.2   There are various plans that you can choose from. The plans are determined by the
       number of users that you require. These plans are detailed on the T-Suite portal.

       Content

13.3   You are responsible for all content posted using your WORKetc service.

13.4   You understand and agree that we do not control and cannot be responsible for the
       content posted on the WORKetc service. You agree to use the WORKetc service at
       your own risk.

13.5   We do not have any obligation to pre-screen content, but we can at out discretion
       refuse or remove any content that is available via the WORKetc service.

13.6   You understand that the technical processing and transmission of the WORKetc
       service, including your content, may be transferred unencrypted and involve:

       (a)     transmissions over various networks; and

       (b)     changes to conform and adapt to technical requirements of connecting
               networks or devices.

       Additional right to cancel or suspend

13.7   We can suspend or terminate your WORKetc service without liability to you for
       any reason at any time. If we do so, you will not be able to access any content in
       your account.

13.8   If your bandwidth usage exceeds 2GB/month, or significantly exceeds the average
       bandwidth usage (as determined solely by us) of other customers, we may
       immediately disable your account or throttle your file hosting until you can reduce
       your bandwidth consumption.

       Ownership rights

13.9   We claim no intellectual property rights over any material you provide to the
       WORKetc service. Your profile and materials uploaded remain yours.




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13.10 However, if you set your pages to be shared publicly, you agree to allow others to
      view and share your content.

        Liability

13.11 Your use of the WORKetc service is at your sole risk.

13.12 To the extent permitted by law, we will not be liable for any direct, indirect,
      incidental, special, consequential or exemplary damages, including but not limited
      to, damages for loss of profits, goodwill, use, data or other intangible losses (even if
      we have been advised of the possibility of such damages), resulting from:

        (a)     the use or the inability to use the WORKetc service;

        (b)     the cost of procurement of substitute goods and services resulting from any
                goods, data, information or services purchased or obtained or messages
                received or transactions entered into through or from the WORKetc service;

        (c)     unauthorised access to or alteration of your transmissions or data;

        (d)     statements or conduct of any third party on the WORKetc service; or

        (e)     any other matter relating to the WORKetc service.


14      Business Applications - Workforce Guardian
        Service description

14.1    Workforce Guardian is an online employment relations service for Small and
        Medium Businesses designed to assist you to comply with Australian employment
        laws.

14.2    You can choose from the following plans:

        (a)     Workforce Guardian Essentials: Suitable for small business who want to
                comply with the new employment laws and have easy processes and
                templates available.

        (b)     Workforce Guardian Professional: Suitable for larger business requiring
                a more comprehensive set of tools to assist in hiring, improving employee
                performance and creating workplace rules and policies.

14.3    Workforce Guardian Professional is capable of generating a greater variety of
        contracts and gives access to a greater number of human resources processes and
        procedures than Workforce Guardian Essentials.




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       Additional use restrictions

14.4   You must not use the service software for the Workforce Guardian service to
       develop any competing software or software or other technology that performs in a
       manner similar to that of the service software.

14.5   The service software for the Workforce Guardian service may contain third party
       software which is subject to additional terms and conditions (including the
       acknowledgement of any additional privacy terms and disclaimer). These terms and
       conditions are available on our supplier's website
       (www.workforceguardian.com.au). By using the service software, you are also
       agreeing to be bound by these terms.

       Renewal

14.6   At the end of your initial term (and any renewal term), your subscription to the
       Workforce Guardian service will renew for a further 12 months (on the same terms)
       unless you notify us in advance that you wish your subscription to end on the date
       your 12 month term (or renewal term) expires.

       Early Termination Charge

14.7   If you cancel your Workforce Guardian service (including during any renewal
       term), we may charge you an early termination charge calculated as 65% of the
       monthly charges multiplied by the number of remaining months plus the set up
       charge (if there is a set-up charge).

       Your information

14.8   We store all documents, forms and other information you create through the
       Workforce Guardian service on secure servers.

14.9   We will take all reasonable steps to keep your information confidential and we will
       not disclose your information to anyone unless we need to do so to deliver the
       Workforce Guardian service to you, or we are required to by law.

14.10 You understand that data transmission over the Internet is not totally secure. While
      we aim to protect such information, we do not warrant and cannot ensure the
      security of any information that you transmit to us and you do so at your own risk.

14.11 The information you provide us will remain your property (although we will
      continue to own the intellectual property in the underlying forms, documents,
      agreements, templates, notes and alerts).

14.12 We will delete all copies of your information on expiry or cancellation of your the
      Workforce Guardian service. You should make yourself aware of your legal
      obligations in respect of retention periods for business documents. If you wish to
      download copies of your information you must advise us in writing before the




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        expiry or termination of your service.

        Disclaimer

14.13 You acknowledge that the Workforce Guardian service is an information service
      and does not constitute or provide legal advice.

14.14 We will use reasonable commercial care to ensure that the Workforce Guardian
      service is compliant with Australian Federal legislation. However, we cannot
      guarantee that the Workforce Guardian service is compliant with all applicable State
      and Federal legislation.

14.15 We will rely on the information you provide us in order to deliver you the
      Workforce Guardian service.

14.16 You understand that:

        (a)     the content of the documents created using the Workforce Guardian service
                will depend on the information you provide us during the intelligent
                document creation procedures; and

        (b)     the documents created using the Workforce Guardian service are intended
                for use in ordinary situations only and are not appropriate for use in special
                or unusual circumstances.

14.17 If you are unsure whether certain circumstances are special or unusual we
      recommend that you seek legal advice.

14.18 We will not be liable for any loss you suffer as a result of your reliance on the
      accuracy or currency of information available or provided through the Workforce
      Guardian service.

        Indemnity

14.19 You indemnify us from any and all liabilities, claims, costs, damages, expenses and
      losses (including reasonable legal costs and expenses) arising from any claim,
      demand, suit, action or proceedings by any third party or you, which is related to, or
      arises out of, or is in any way associated with your use of the Workforce Guardian
      service, including any documents, forms or other materials created through the use
      of the Workforce Guardian service, or which arise through your breach of these
      terms and conditions.

        Liability

14.20 To the extent permitted by law, we will not be liable to you for any loss or damage,
      however caused (including through negligence), which you may directly or
      indirectly suffer in connection with the Workforce Guardian service or your use of
      the Workforce Guardian service nor do we accept any responsibility for any such




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       loss arising out of your use of or reliance on information contained on or accessed
       through the Workforce Guardian service.


15     Business Applications – Xero
Service description

15.1   Xero is an online accounting service that is designed to give you mobile, flexible
       access to your bank transactions, invoices, reports, sales taxes and other financial
       services.

15.2   There are three Xero services that you can choose from. They are Xero Small, Xero
       Medium (previously called Xero Standard) and Xero Large.

15.3   Xero Small permits:

       (a)     up to five accounts receivable and five accounts payable invoices per month
               for approved invoices and credit notes; and

       (b)     up to twenty (20) reconciled bank statement lines per month.

15.4   Xero Medium (previously called Xero Standard) allows unlimited invoicing and
       unlimited bank reconciliations.

15.5   Xero Large has the same features as Xero Medium and also allows multi-currency
       transactions such as managing foreign currency invoices or reconciling foreign
       currency bank accounts.

15.6   Your Xero service may be used by an unlimited number of users. You must
       allocate and set up access to your Xero software for each user as you require.

Subscription

15.7   You must purchase a Xero service on a casual (month to month) basis.

Automated bank transaction data

15.8   Where available, automated bank account transaction data feeds are provided to you
       as part of your Xero service. You are responsible for arranging and maintaining
       those automated bank account transaction data feeds from your financial services
       provider.

15.9   You acknowledge that some banks charge a fee for the provision of data feeds
       (which may vary for banks and volumes of feeds).

15.10 If we incur such a fee or charge, we may pass on that charge to you. If we decide to
      pass on to you any such charge, we (or our supplier on our behalf) will let you know




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       via email.

15.11 You may decide to cancel the automated bank account transaction data feeds at any
      time, by letting us know in writing. You acknowledge and agree that we have no
      control over, and cannot guarantee, the time it may take for those automated bank
      account transaction data feeds to be cancelled.

Additional use restrictions

15.12 The Xero service may contain third party software which is subject to additional
      terms and conditions (including the acknowledgement of any additional privacy
      terms and disclaimers). These terms and conditions are available on our supplier's
      website (www.xero.com/terms), and any reference to ‘Xero’ on that website is
      taken to be a reference to Xero in these terms unless we tell you otherwise. By
      using any Xero service, you are also agreeing to be bound by the terms on the
      supplier’s website. To the extent of any inconsistency between Our Customer
      Terms and the terms and conditions set out on our supplier's website, Our Customer
      Terms prevail.

Data

15.13 You must maintain copies of all data you input into the Xero service.

Your Information

15.14 We will take all reasonable steps to keep your information confidential and we will
      not disclose your information to anyone unless we need to do so to deliver the Xero
      service to you, or we are required to by law.

15.15 You understand that data transmission over the Internet is not totally secure. While
      we aim to protect such information, we do not warrant and cannot ensure the
      security of any information that you transmit to us and you do so at your own risk.

15.16 The information you provide to us will remain your property (although we or our
      supplier will continue to own the intellectual property in the underlying forms,
      documents, agreements, templates, notes and alerts).

15.17 We will delete all copies of your information on expiry or cancellation of your Xero
      service. You should make yourself aware of your legal obligations in respect of
      retention periods for business documents. If you wish to download copies of your
      information you must do so using the reporting options available with the service
      before the expiry or termination of your service.

Your warranties

15.18 You warrant and represent that you are purchasing the Xero service for business
      purposes. To the extent permitted by law, any statutory consumer guarantees or
      warranties or other laws intended to protect non-business consumers do not apply to




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        our supply of the Xero service to you.

Disclaimer

15.19 To the extent permitted by law, we supply the Xero service on an "as is" basis and
      we do not warrant that the Xero service will meet your requirements or will be
      suitable for your purposes. We make no representations or warranties about the
      merchantability, fitness for purpose, title or ownership of the Xero service or
      whether or not it infringes any other person's rights.

15.20 You understand and agree that we do not control and are not responsible for the data
      or content that you access or use as part of the Xero service.

Liability

15.21 You use the Xero service at your sole risk.

15.22 We use our, and our suppliers use their, best efforts to prevent data loss in relation
      to the Xero service. However, you understand and agree that we do not make any
      warranties, guarantees or representations about data retention or loss of data in
      relation to the Xero service.

15.23 To the extent permitted by law, we disclaim and exclude all liability relating in any
      way to the Xero service or your use of the Xero service, including without
      limitation:

        (a)     any use of, inability to use, or reliance on the Xero service;

        (b)     any unauthorised access to or alteration of your data; and/or

        (c)     any loss of data that you input into the Xero service.

15.24 If you are dissatisfied with any portion of the Xero service, or with any of these
      terms of use, your sole remedy is to stop using the Xero service. If you cancel your
      Xero service at any before your current casual contract ends, you are still also liable
      to pay the monthly fees for the month in which you cancel.


16      Maximizer CRM on Demand
        Availability

16.1    The Maximizer CRM on Demand service is not currently available for purchase.

        Service Description

16.2    The Maximizer CRM on Demand is an integrated Customer Relationship
        Management (CRM) system for mobile and internet based workforces.




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16.3   The Maximizer CRM on Demand service integrates with current versions of
       Microsoft Word, Excel and Outlook .

16.4   The Maximizer CRM on Demand service is compatible with the smartphones
       described on the Maximizer supported products list at
       http://www.maximizer.com.au/supported-products/index.html.

16.5   Maximum database size is 4GB per subscription or as increased by us from time to
       time.

       System requirements

16.6   You are responsible for having the system, hardware and software needed to use
       Maximizer CRM on Demand as set out on the Maximizer CRM on Demand site at
       http://www.telstra.com/t-suite and the Maximizer supported products list at
       http://www.maximizer.com.au /supported-products/index.html.

16.7   You acknowledge that if you do not have such system, hardware or software then
       you may not be able to access or use Maximizer CRM on Demand or the technical
       support we can provide you may be limited. In such circumstances, you will still be
       liable for all charges in relation to your subscription.

       Subscription term

16.8   You must take up the Maximizer CRM on Demand service for a minimum contract
       period of twelve (12) months.

       User numbers

16.9   If you apply to add additional users during your contract period, the contract period
       for each additional user will expire at the same time as the contract period for your
       initial service. If adding the additional users moves your subscription into a new
       pricing tier, all users under your subscription will be charged on the basis of that
       new tier from the date you increased the users.

       Disclosure of your information

16.10 Without limiting any other rights we may have to use and disclose personal
      information, you acknowledge, consent and agree that we (and/or our supplier) may
      access, use, and disclose your account information and the contents of your account
      (including, without limitation, e-mails or other personal information) if required to
      do so by law or if we (or they) believe that such disclosure is reasonably necessary
      to:

       (a)     comply with law or legal process;

       (b)     enforce these terms;




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       (c)     deliver Maximizer CRM on Demand to you; or

       (d)     protect the rights, property, or personal safety of us, our suppliers, our or
               our supplier's employees, agents and users, and the public.

16.11 Without limiting any other rights we may have to use and disclose personal
      information, you acknowledge, consent and agree that our supplier and its related
      bodies corporates, may access, use and disclose your personal information in
      accordance with its privacy and security policies set out at www.maximizer.com.au
      /company/privacy.html Those privacy and security policies may be modified from
      time to time.

16.12 At the time of subscription to the Maximizer CRM on Demand you will be asked to
      provide consent to receiving commercial electronic messages from us or our
      suppliers. If you provide consent you may withdraw your consent at any time by
      notifying the T-Suite Support Helpdesk. However, even if you have not provided
      any consent or you have withdrawn your consent to receiving commercial electronic
      messages from us or our suppliers you agree that we may need to contact you by
      way of email in relation to the provision of the Maximizer CRM on Demand to you.

       Additional use restrictions and requirements

16.13 You must not:

       (a)     license, grant, sell, resell, transfer, assign, distribute or otherwise
               commercially exploit or make available to any third party the Service or the
               Content in any way;

       (b)     impersonate another user of Maximizer CRM on Demand or provide false
               identity information to gain access to or use Maximizer CRM on Demand;
               or

       (c)     create Internet "links" to the Maximizer CRM on Demand service or
               "frame" or "mirror" any content on any other server or wireless or Internet-
               based device.

16.14 You must not attempt to gain unauthorised access to the Maximizer CRM on
      Demand service, other accounts, computer systems or networks connected to the
      Maximizer CRM on Demand service, through hacking, password mining or any
      other means.

16.15 You must not obtain or attempt to obtain any materials or information through any
      means not intentionally made available through the Maximizer CRM on Demand
      service.

16.16 You must immediately report to us any unauthorised use of any password or
      account or any other known or suspected breach of security in relation to use of the
      Maximizer CRM on Demand and must use reasonable efforts to stop any copying




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       or distribution of content.

       Termination

16.17 You may terminate your subscription to Maximizer CRM on Demand or any user
      subscription before your minimum 12 month subscription ends by notifying the T-
      Suite Help Desk.

16.18 If you terminate your Maximizer CRM on Demand subscription or any user
      subscription during your minimum 12 month subscription, we may charge you an
      early termination charge calculated as 65% of the monthly charges for the
      Maximizer CRM on Demand subscription or the user subscription (on a pro rata
      based on the number of user licences held), respectively, multiplied by the number
      of remaining months plus the set up charge (if there is a set-up charge).

16.19 If you allow your Maximizer CRM on Demand subscription to expire or you
      terminate your subscription or any user subscription, we will maintain a copy of
      data uploaded to Maximizer CRM on Demand in a limited function account for at
      least 30 days ("Holding Period"). We will use reasonable efforts to ensure that
      you may access such a copy during the Holding Period through a request in writing
      to the T-Suite Help Desk. This right is not available if we terminate your
      subscription or any user subscription as a result of your breach of these Our
      Customer Terms or any other terms and conditions which apply to your access to or
      use of the Maximizer CRM on Demand.

16.20 All data may be deleted in relation to your subscription to Maximizer CRM on
      Demand immediately on the expiry of the Holding Period.

       Additional suspension rights

16.21 Without limiting any other rights we may have under Our Customer Terms, we may
      suspend your access to Maximizer CRM on Demand (or any part) at any time,
      without notice although we will endeavour to give you reasonable notice. We have
      no obligation to maintain any content or to forward any unread or unsent messages
      to you or any third party during the period of any suspension.

       Disclaimer

16.22 The information, software, products, and services included in or available through
      Maximizer CRM on Demand may include inaccuracies and errors, including
      typographical errors.

16.23 Any advice received via Maximizer CRM on Demand should not be relied upon for
      personal, medical, legal or financial decisions and you should consult an appropriate
      professional for specific advice tailored to your situation.




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       Liability

16.24 Without limiting any other provisions in Our Customer Terms, we will not be
      responsible or liable (in any way) for:

       (a)     unauthorised access to or alteration of your transmissions or data, any
               material or data sent or received or not sent or received, or any transactions
               entered into through or in connection with Maximizer CRM on Demand;

       (b)     any threatening, defamatory, obscene, offensive or illegal content or
               conduct of any other party or any infringement of any third party's rights,
               including intellectual property rights, in connection with your use of in
               connection with Maximizer CRM on Demand;

       (c)     any content sent using and/or included in Maximizer CRM on Demand;
               and/or

       (d)     the deletion, corruption or failure to store any messages or other content
               maintained or transmitted by Maximizer CRM on Demand.

16.25 Except as provided by law or otherwise in these Our Customer Terms, if you are
      dissatisfied with Maximizer CRM on Demand (or any part of it), your sole and
      exclusive remedy is to discontinue using and terminate your subscription to
      Maximizer CRM on Demand (subject to payment of any applicable early
      termination charge).

16.26 Except as provided by law, in no event shall our aggregate liability in connection
      with Maximizer CRM on Demand (however arising) exceed the amounts paid by
      you as subscription fees for Maximizer CRM on Demand in the 12 month period
      immediately preceding the last event giving rise to the liability.

16.27 Except as required by law, in no event shall we or our suppliers be liable to you or
      any user for any indirect, punitive, special, exemplary, incidental, consequential or
      other damages of any type or kind or, loss of data, revenue, profits, use or other
      economic advantage arising out of, or in any way connected with Maximizer CRM
      on Demand, including but not limited to the use or inability to use Maximizer CRM
      on Demand, or for any content obtained from or through the service, any
      interruption, inaccuracy, error or omission, regardless of cause in the content, even
      if the party from which damages are being sought or such party's licensors have
      been previously advised of the possibility of such damages.


17     T-Suite Domains
       What is domain name administration?
17.1   The T-Suite domain name administration service allows you to register, transfer,
       host and manage domain names through the T-Suite portal in accordance with the




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       provisions below.

       Eligibility
17.2   You can apply for domain name administration through the T-Suite portal:

       (a)     either as part of a new application for an internet access service or as part of
               an existing internet access service;

       (b)     if you wish to acquire domain name administration services through T-Suite
               in connection with that internet access service; and

       (c)     if you intend to use your domain name solely for legitimate business
               activities and not for the purpose of resale or preventing third parties from
               using that domain name.

       Service features
17.3   You can either apply to:

       (a)     register an eligible new domain name: or

       (b)     transfer an existing domain name for administration:

       through the T-Suite portal.

17.4   Once your domain name is accepted by us for administration through the T-Suite
       portal, we will:

       (a)     host your domain name on our DNS servers immediately upon registration
               of your domain name, or, where you transfer administration of your domain
               name to T-Suite, when you activate domain name hosting for that domain
               name through the DNS Management portal;

       (b)     manage your domain name resource records through a DNS Management
               portal; and

       (c)     manage renewals of your domain name through the T-Suite portal,

       in accordance with the provisions below.

       Registration of your domain name
17.5   You can apply to register one or more of the following types of domain names
       through the T-Suite portal:

                     Global Top-Level Domains       Australian Domains




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                  Global Top-Level Domains           Australian Domains

                .com                            .com.au
                .net                            .net.au
                .org                            .org.au
                .info
                .biz

                each a “gTLD” or top level      each a “Australian Domain” or
                domain.                         second level domain.


17.6   If you apply for registration of a new domain name through the T-Suite portal then
       we will attempt to procure registration of that domain name with our nominated
       registrar or reseller.

17.7   You must be eligible to register and hold your chosen domain name in accordance
       with the applicable domain name policies. You warrant to us that you are eligible
       to register and hold your chosen domain name.

17.8   We do not guarantee that you will be successful in your application to register your
       chosen domain name. You must not take any action with respect to your requested
       domain name until registration has been effected and we have notified you of the
       registration.

17.9   If your application is successful, the registrar of record for your domain name will
       be our nominated registrar (at present, Melbourne IT). You can confirm the
       applicable registrar for your domain name at any time by using the InterNIC Whois
       lookup service available at www.internic.net/whois.html or through AusRegistry at
       http://www.mywebname.com.au/.

       Transfer administration of your existing domain name to the T-Suite portal

17.10 You can apply to transfer administration of your existing domain name to the T-
      Suite portal. If you application is successful then:

        Type of domain name      Transfer-in procedure




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        Type of domain name    Transfer-in procedure

        gTLD                   We will:

                                  take over administration of your domain name (however we
                                   will not host your domain name until you activate domain
                                   name hosting through the DNS Management portal);

                                  renew your domain name at the time of transfer for a further
                                   one (1) year from the current expiry date; and

                                  charge you the relevant domain name renewal fee set out
                                   on the T-Suite portal.

                               You will not lose any of your current registration period as a
                               result of this transfer.

        Australian Domains     If your domain name is within 90 days of the current expiry date
                               for your domain name then we will:

                                  take over administration of your domain name (however we
                                   will not host your domain name until you activate domain
                                   name hosting through the DNS Management portal);

                                  renew your domain name at the time of transfer for a further
                                   two (2) years from the current expiry date; and

                                  charge you the relevant domain name renewal fee set out
                                   on the T-Suite portal.

                               If your domain name is outside of 90 days of the current expiry
                               date for your domain name then we will:

                                  take over administration of your domain name (however we
                                   will not host your domain name until you activate domain
                                   name hosting through the DNS Management portal); and

                                  send you a renewal notice at the relevant time in
                                   accordance with the renewal procedure above.

                               You will not lose any of your current registration period as a
                               result of this transfer.



17.11 You must provide us with all reasonable information we request in order to transfer
      administration of your domain name to the T-Suite portal.

17.12 We may refuse to process your application to transfer administration of your
      existing domain name to the T-Suite portal on reasonable grounds, including:

       (a)     if your domain name is a gTLD, the domain name has been registered with
               your current registrar within the last 60 days;




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       (b)      the domain name has been locked (whether as a result of expiry of that
                domain name, security reasons or otherwise);

       (c)      we reasonably apprehend that you are a credit risk;

       (d)      we reasonably apprehend there is a dispute over the identity of the domain
                name licensee;

       (e)      in accordance with any relevant domain name dispute resolution policies;
                and

       (f)      you not following the required steps under the transfer-in procedures in
                accordance with the domain name policies.

       Subscription term
17.13 The relevant registration period for domain names registered through the T-Suite
      portal are as follows:

             Domain type            Registration period

             gTLD                   One (1) year

             Australian Domain      Two (2) years


       Domain name hosting
17.14 We will host your domain name records on our (or our suppliers) DNS servers. We
      will commence hosting your domain name records when the registration through
      the T-Suite portal of your domain name is successful.

       DNS Management portal
17.15 We will provide you with access to a DNS Management portal which allows you to
      create and maintain certain DNS resource records. We do not guarantee that your
      access to the DNS Management portal will be continuous or fault free.

17.16 Due to Internet architecture it may take up to 48 hours for any changes to DNS
      records to fully propagate across the Internet.

       Renewal of your domain name
17.17 The renewal provisions set out above in the General Terms of this T-Suite services
      section of Our Customer Terms do not apply.

17.18 The renewal procedures for domain names administered through the T-Suite portal
      are as follows:

        Type of domain name      Renewal procedure




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        Type of domain name    Renewal procedure

        gTLD                   Each gTLD domain name administered through the T-Suite
                               portal will be renewed only when we receive confirmation from
                               you in writing that your domain name should be renewed. We will
                               contact you prior to the expiry of your domain name.

        Australian Domains     Each Australian Domain name administered through the T-Suite
                               portal will be renewed only when we receive confirmation from
                               you in writing that your domain name should be renewed. We will
                               contact you prior to the expiry of your domain name.


       Transfer administration of your domain name from the T-Suite portal to
           another provider
17.19 You can apply to transfer administration of your domain name from the T-Suite
      portal to another provider.

17.20 If the relevant registrar of record for your new provider is the same as our
      nominated registrar (at present, Melbourne IT) then, on request, we will provide you
      with your registry key for you to procure your new provider to take over
      administration of your domain name.

17.21 You must do all things necessary under the domain name policies to allow us to
      transfer your domain name to a new registrar. If you do not do these things, or we
      are otherwise permitted under domain name policies not to transfer your domain to
      a new registrar, then we may refuse to process your application.

17.22 If you transfer administration of your domain name from the T-Suite portal to
      another provider in accordance with the provisions above, we will cease to provide
      domain name administration for that domain name. Your domain name hosting will
      automatically cancel.

       Change of registrant
17.23 You can apply to transfer your domain name to a new registrant.

17.24 There are some circumstances where you cannot transfer a domain name to a new
      registrant (for example, in the case of Australian Domains, you cannot transfer a
      domain name within six months of your initial registration). We will tell you if you
      are prohibited from transferring your domain name to a new incoming registrant.

17.25 You must ensure that any incoming registrant is eligible to hold the domain name in
      accordance with the domain name policies.

17.26 If the incoming registrant would like to continue administration of the domain name
      through the T-Suite portal then:

       (a)     the incoming registrant must sign-up to the T-Suite portal (including




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               accepting the terms of use); and

       (b)     you and the incoming registrant must complete the relevant transfer form
               (which we will provide to you) and submit that form to us.

17.27 If your application to change registrant is successful and the incoming registrant
      agrees to continue to administer the domain name through the T-Suite portal then:

        Type of domain name    Change of registrant

        gTLD                      we will continue to administer the domain name through the
                                   T-Suite portal for the incoming registrant in accordance with
                                   these terms;

                                  we will renew that domain name at the time of transfer for a
                                   further one (1) year from your current expiry date;

                                  we will charge the incoming registrant the fees for change of
                                   registrant (including an additional fee for the further one (1)
                                   year renewal) set out in the relevant application form.




        Australian Domains        we will continue to administer the domain name through the
                                   T-Suite portal for the incoming registrant in accordance with
                                   these terms;

                                  the current registration period for that domain name will end
                                   and a new registration period of two (2) years will commence
                                   from the date of transfer; and

                                  we will charge the incoming registrant the fees for change of
                                   registrant (including an additional registration fee for the new
                                   two (2) year registration period) set out in the relevant
                                   application form.




17.28 If the incoming registrant does not want to continue to have the domain name
      administered through the T-Suite portal then you must procure that the registrar of
      your domain name (at present, Melbourne IT) transfer the domain name to the new
      incoming registrant (including paying any applicable fees imposed by the registrar)
      and we will cease to provide domain name administration for that domain name.

       Cancellation of your domain name administration service
17.29 If you wish to cancel your domain name administration service, you must:

       (a)     tell us that you would like to cancel your domain name administration
               service through the T-Suite portal; and




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        (b)     transfer administration of your domain name to another provider in
                accordance with the provisions above.

        We will then cease to provide domain name administration for that domain name.

        Expiry or cancellation of your domain name
17.30 If your domain name registration expires or you choose to cancel your domain
      name, your domain name will be released by the registrar to be available for public
      registration and we will cease to provide domain name administration for that
      domain name.

17.31 Any software or applications which rely on your domain name may not function
      correctly once your domain name registration has expired or been cancelled.

17.32 In certain circumstances, you may be able to redeem your domain name after expiry
      or cancellation. We can tell you if you are able to redeem an expired or cancelled
      domain name on request. If we are able to redeem your domain name on your
      behalf, we will charge you a fee for redemption of a cancelled or expired domain
      name as set out on the T-Suite portal.

17.33 If we choose to change our nominated registrar from time to time, and you do not
      consent to your domain name being transferred to our new nominated registrar then:

        (a)     your domain name will continue to be administered through the T-Suite
                portal until the end of your current registration period with our existing
                nominated registrar; and

        (b)     we will not renew your domain name after your then current registration
                period; and

        (c)     you must choose to either:

                (i)     become a direct customer of our current nominated registrar; or

                (ii)    transfer to your domain name to a new registrar.

                If you do not choose to do either of these things, then you domain name
                registration will expire.

        Charges
17.34 We will charge you the fees and charges set out in the T-Suite portal.

        Your obligations
17.35 You must ensure that all details associated with your domain name are kept up-to
      date, including all relevant contact details.

17.36 Certain details (including the administrative, technical and billing contact details)




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       for your domain name will be accessible to the public. You consent both to us
       disclosing this information to our nominated registrar and having this information
       entered in the relevant domain name public registries.

17.37 You must comply with the policies, terms and conditions and other related items set
      out at http://www.melbourneit.com.au/policies/ (as amended by the registrar from
      time to time).

17.38 If your domain name is:

       (a)     a gTLD, you must comply with the policies applicable to such domain
               names as issued by the Internet Corporation for Assigned Names and
               Numbers (ICANN) (as amended by ICANN from time to time); or

       (b)     an Australian Domain, you must comply with the .au Domain Name
               Eligibility and Application Policy Rules issued by .au Domain
               Administration Limited (auDA) located at http://www.auda.org.au/ (as
               amended by auDA from time to time).

17.39 Due to the way in which domain names are regulated, additional policies relating to
      your domain name may come into effect from time to time, and you must comply
      with such additional policies.

17.40 If there is a dispute regarding your domain name, your domain name will be subject
      to arbitration, suspension or cancellation in accordance with auDA or ICANN
      procedure, or by any registry administrator procedure approved by auDA or ICANN
      policy, relating to:

       (a)     the correction of mistakes by us or the registry administrator in registering
               the domain name; or

       (b)     the resolution of disputes concerning the domain name.

17.41 If changes or modifications are made to the auDA or ICANN policies or registry
      administrator procedure and you continue to maintain registration of your domain
      name after those changes or modifications become effective, you confirm your
      acceptance of those changes and modifications.

17.42 If there is a dispute regarding your domain name, you must submit to the
      jurisdiction of the courts as provided in the applicable procedures.

       Our rights to suspend or cancel your service
17.43 The suspension and cancellation provisions set out above in the General Terms of
      this T-Suite services section of Our Customer Terms do not apply.

17.44 We can suspend hosting your domain name on our DNS Services where we
      reasonably believe you are in breach of our Acceptable Use Policy (set out above).




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17.45 We may choose to exit the domain name administration service in future. If we do,
      we may move the administration of your domain name to our then current registrar.

17.46 We can suspend or cancel your domain name in accordance with the relevant
      domain name policies.


18     WEBSITE SERVICES
What are Website Services?

18.1   The Website Services are a suite of customisable, easily deployed website services
       which enable you to create and/or host your website.

Service features

18.2   For each of your websites, you may apply for the following Website Services:

       (a)     a Premium Website service – which enables you to create, build and modify
               your website;

       (b)     a Website Professional service – which includes design and maintenance
               services provided by us. You will need to select a plan which will
               determine the services provided by us and the size of the website;

       (c)     a Website Hosting service. You will need to select a plan which will
               determine the amount of data that can be hosted for that website; and

       (d)     Search Engine Optimisation (SEO) tool – the basic SEO tool features are
               included with the above Website Services. We may make enhanced
               features available through the tool from time to time at an additional charge.

18.3   We will also provide you with access to the Website Control Panel in connection
       with your Website Services. The Website Control Panel is a web based portal
       which you may use to manage certain aspects of your Website Services.

18.4   As part of the Website Services, we provide servers, the associated operating
       system (if applicable), and other applicable software, equipment used for internet
       connectivity and required space in our or third party supplier’s data centre
       (collectively, the "Equipment").

18.5   You agree that we will activate a default "holding page" which may appear when an
       internet user requests your registered domain name or website before you have
       published your website content via the Website Control Panel. This hosting page
       welcomes the user to your temporary home page and may display content
       determined by us.




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Service eligibility

18.6     You must have a registered domain name in order to use the Website Services. If
         you do not have an existing domain name, you can apply to register one at the same
         time as you apply for the Website Services. The terms and conditions applicable to
         your domain name are set out in the T-Suite Domains section above.

Trials

18.7     A trial of the Premium Website service is available for a period of 30 days
         following sign up to the service or such other period as we may agree with you
         (“Trial Period”). We may cancel the trial, in our discretion, prior to the end of the
         Trial Period.

18.8     You are only allowed one trial of the Premium Website service.

18.9     During the Trial Period, we will waive the charges for the Premium Website
         service. The waived charges for the Premium Website service will appear as a
         credit on your Telstra bill after the Premium Website service is added to your
         account. This credit is not transferable or redeemable for cash.

18.10 If you don’t want to continue with the Premium Website service, you must tell us
      before the end of the Trial Period. If you do not cancel your service prior to the
      expiry of the Trial Period, we will start charging you for the Premium Website
      service immediately following expiry of the Trial Period.

18.11 If you or we cancel the Premium Website service either during, or at the end of the
      Trial Period, you must save any files, images, content and data you have on your
      website otherwise this data will be lost when the service is cancelled. Any search
      engine optimisation tools set up as part of your service will also be cancelled and
      the website control panel application will be deactivated.

18.12 All other terms and conditions for Website Services apply during the Trial Period.

Subscription Term

18.13 You must subscribe to each Website Professional service for an initial 12 month
      term (the "Initial Term"). After expiry of the Initial Term, your Website
      Professional service will continue on a casual (month to month) basis.

18.14 All other Website Services are purchased on a casual (month to month) basis.

Charges

18.15 The charges for your Website Services will depend on the service that you select.

18.16 We will commence billing for your Website Services on and from the date your




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       service is activated.

18.17 We will charge you a monthly charge in advance for each service that you acquire
      (as set out in the T-Suite portal).

18.18 Any upfront charges or amounts paid in advance are not refundable in the event of
      cancellation.

Early Termination Charges

18.19 If you cancel your Website Professional service before the end of the Initial Term
      (other than for our material breach), we may charge you an early termination charge
      calculated as 35% of the monthly charges multiplied by the number of remaining
      months.

Service limitations

18.20 You may only acquire one of each of the following Website Services per T-Suite
      account:

       (a)     a Website Professional service;

       (b)     a Premium Website service;

       (c)     a “Midi” Website Hosting service; and

       (d)     a “Maxi” Website Hosting service.
18.21 You may only use a domain name once for any Website Services plan you apply
      for.

18.22 If you wish to change your Website Services (including changing a plan), you will
      need to cancel your existing Website Service and sign up for a new Website Service
      (including new Website Control Panel and SEO tool). If you select a new Website
      Professional service a new Initial Term will apply.

18.23 If your service is cancelled (including in connection with changing your service),
      you must save any files, images, content and data you have on your website
      otherwise this data will be lost when the service is cancelled. The SEO tools set up
      as part of your service will also be cancelled and the Website Control Panel
      application and any other tools will be deactivated. You must ensure that you have
      backed up or migrated your completed website to an alternative host before your
      Website Services are cancelled.

18.24 We provide services in connection with your Website Professional service during
      business hours of 8:30 a.m. to 6:00 p.m. across all time zones in Australia, Monday
      through Friday and excluding any Australian national public holidays.




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18.25 Any delivery dates or time periods specified are estimates only, and, provided that
      we have used commercially reasonable efforts to meet these estimates, we are not
      liable for any delay in meeting them.

18.26 We have no obligation to provide support and no liability for any interruption or
      deficiency in the Website Services resulting from:

       (e)     tampering or alteration of the Equipment by persons not authorised, or in a
               manner not expressly required, by us; or

       (f)     the function or malfunction of hardware or software not supplied by us or
               our third party supplier.

       You will promptly report all alterations to Equipment or software initiated or
       implemented by persons not explicitly required by us and shall promptly implement
       any corrective procedures required by us.

18.27 We and our third party supplier exercise no control over, and to the extent permitted
      by law specifically reject any responsibility for the content, accuracy or quality of
      information passing or obtained through or stored on the Equipment.

18.28 You understand and agree that we will not provide Payment Card Industry or any
      other compliance certifications or an Attestation of Compliance (AOC) or any other
      form of certification in connection with the Website Services.

System requirements

18.29 You are responsible for having the system, hardware and software needed to use the
      Website Services as set out in the T-Suite Catalogue (under Manage My Website
      Services).

18.30 You acknowledge that if you do not have such system, hardware or software then
      you may not be able to access or use the Website Services or the technical support
      we can provide you may be limited. In such circumstances, you will still be liable
      for all charges in relation to your Website Services.

Your responsibilities - General

18.31 You agree to purchase the level of Website Services commensurate with the needs
      of your usage requirements. We reserve the right to monitor your bandwidth and/or
      disk usage and to utilize technology to limit such usage to ordered amounts.

18.32 You may not use the Website Services in such a way so as to adversely affect other
      customers.

18.33 You agree that if we determine, in our sole discretion, that a server is approaching
      capacity or your bandwidth or your storage space usage otherwise adversely affects
      other customers or us or our third party supplier’s systems, we may take remedial




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        action which may include disabling, suspending, limiting, or terminating your
        Website Services without notice.

18.34 You must nominate a system administrator to manage your Website Services.

18.35 We provide support to the system administrator that you nominate. We do not
      provide support for all of your users. Support to your nominated system
      administrator includes assistance with ad hoc questions about the Website Services
      but does not include on-site assistance.

18.36 Depending on the nature of the support requested we may refer you to our
      recommended third party specialists to provide advanced support.

18.37 You are solely responsible for ensuring that your contact information is kept up-to-
      date.

Your responsibilities – Website Professional

18.38 So that we can provide certain services in connection with your Website
      Professional service, you will have certain responsibilities that are identified below
      or in your service order, or in subsequent change orders.

18.39 You agree to use commercially reasonably best efforts to fulfil any reasonable
      obligations and to provide timely decisions and approvals to enable us to perform
      the services in connection with your Website Professional service.

18.40 Prior to the commencement of the Website Professional set-up process, you must
      provide the following:

        (a)     your contact details, as requested in your application;

        (b)     content (including images) for all pages in full;

        (c)     your logo (if required); and

        (d)     your website goals and objectives.

18.41 You will be required to participate in a consultation meeting with us to review all
      information (including website goals and objectives) and materials provided by you.
      Following which, we will determine, based on the materials and information you
      provide, whether your objectives, creative direction, goals, and requirements are
      within the scope of the purchased service type.

18.42 If we identify any deficiencies in the information or materials provided by you, you
      will provide such additional information, materials, and documents requested by us.

18.43 The time necessary for you to submit your materials to us and to our reasonable
      satisfaction will not count towards any time limitation for the provision of Website




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       Professional or any deliverables due under that service.

18.44 If you request services that we reasonably determine are outside the scope of the
      Website Professional services, we will assess whether the requested services can be
      provided and, if so, develop a change order (“Change Order”) for such services that
      will include an outline of the services to be provided, a proposed development
      schedule for the services and the charges payable for the requested services. You
      must sign and return the Change Order to us before we are obliged to perform any
      work covered by the Change Order. Any delay or failure by you to sign a Change
      Order may result in delay of the provision of services and a change to any estimated
      timelines.

Your responsibilities – Website Hosting

18.45 If you apply for a Website Hosting service with additional products and features
      (“Hosting Add-Ons”) provided by a third party provider (a “Third-Party Provider”),
      use of the Hosting Add-Ons are subject to the terms set out in this section together
      with any Third-Party Provider’s terms and conditions, which, depending on those
      terms, the Third-Party Provider may be entitled to update from time to time.
      Hosting Add-Ons with additional terms and conditions are:

       (a)     SEO Tools: Please refer to the SubmitNet Terms and Conditions of Service
               at http://submitnet.net/terms_of_service/default/.

       (b)     Free Add-Ons: we may occasionally provide access to certain free and
               open-source tools and add-ons (the “Free Add-Ons”). Free Add-Ons are
               each subject to their own licensing restrictions and requirements. In
               addition, by installing these tools, you agree that it is your sole
               responsibility to update or upgrade each of these Free Add-Ons to the most
               recent version provided (except for courtesy Updates as described below).
               The terms of use for the Free Add-Ons can be found at
               www.telstra.com/business/oneclickinstallseula. If you apply for a Linux
               plan, you may be required to accept the licence terms as part of the
               installation process.

18.46 Hosting Add-Ons may be updated, modified for error and security fixes, or
      upgraded by the Third-Party Provider without notice (“Updates”). Unless we
      provide courtesy Updates for Free Add-Ons, you agree to run any Updates provided
      for your installed Free Add-Ons.

18.47 We provide the Free Add-Ons and Upgrades solely as a courtesy and, to the extent
      permitted by law:

       (a)     we do not provide any warranty or support for these tools; and

       (b)     you agree that neither we nor our third party supplier shall have any liability
               for any inconvenience or any other potential or actual damage to you as a
               result, directly or indirectly, of these Free Add-Ons, Updates or your failure




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               to update or upgrade Free Add-Ons.

Acceptable Use

18.48 In addition to our T-Suite acceptable use policy in the General terms above, you
      must not use the Website Services, or allow the Services to be used by your end
      users or affiliates, for the following prohibited activities:

       (a)     maintaining an open SMTP relay;

       (b)     email sent by or through a third party engaged by you that advertises or
               otherwise directs traffic or links to your website;

       (c)     subscribing email addresses to any mailing list used for sending emails from
               an account hosted as part of the Website Services without the express and
               verifiable permission of the email address owner. All mailing lists managed
               by you and used for sending emails from an account hosted as part of the
               Website Services must meet the requirements of a confirmed opt-in;

       (d)     non-legitimate use of Website Services. The Website Services provided by
               us are intended to be used by small and medium-sized businesses for the
               purpose of hosting and maintenance of a website deemed suitable for a
               shared server environment (“Legitimate Web-Hosting Purposes”). Using
               these hosting services for purposes inconsistent with these intended
               purposes or in excess of the capacity of the acquired service (“Non-
               Legitimate Web-Hosting Purposes”) is prohibited. Whether your usage
               constitutes Non-Legitimate Web-Hosting Purposes shall be determined
               solely at our or our third party supplier’s discretion. If we or our third party
               supplier determine that you are using the Website Services for Non-
               Legitimate Web-Hosting Purposes, we may suspend, disable, limit, or
               terminate your account without notice. By way of example:

               (i)     “Legitimate Web-Hosting Purposes” may include maintenance of:

                        (A)    HTML Files

                        (B)    XML Files

                        (C)    Imbedded images such as JPEG or GIF, etc.

                        (D)    Scripts such as PERL or PHP, etc

               (ii)    “Non-Legitimate Web-Hosting Purposes” may include maintenance
                       of multimedia files for streaming video or audio, online storage,
                       data backups and archives that exceed the capacity of the selected
                       Website Service plan;

       (e)     using the Website Services to advertise, transmit, store, post, display, or




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               otherwise make available child pornography. In addition to our rights to
               disable or terminate your account, we may also report the conduct to the
               relevant authorities (including law enforcement agencies or the NCMEC);

       (f)     illegal or unauthorised access to other computers or networks (including
               any activity that might be used as a precursor to an attempted system
               penetration such as a port scan, stealth scan, or other information gathering
               activity);

       (g)     facilitating a violation of these acceptable use terms. This can include
               failure to update software used on your account or website that is known to
               be vulnerable to malicious activity or exploitation. You must use secure
               passwords to protect your accounts and associated email accounts. Use of
               passwords deemed by us or our third party supplier to be insecure is a
               violation of these acceptable use terms;

       (h)     exporting encryption software over the Internet or otherwise, to points
               outside the United States.

       (i)     engaging in activities, whether lawful or unlawful, that we determine to be
               harmful to our or our third party supplier’s reputation, goodwill, or
               customer relations;

       (j)     security scans. Security scans may affect other customers and harm our or
               our third party supplier’s systems and unauthorized scanning by you or your
               representative is a violation of these acceptable use terms.

18.49 If you offer internet services, you must cooperate with us in any corrective or
      preventive action that we deem necessary. Failure to cooperate with such corrective
      or preventive measures is a violation of these acceptable use terms. You must
      comply fully with all applicable laws concerning the privacy of on-line
      communications. You understand and agree that we or our third party supplier may
      take direct action against any of your end users that violate these acceptable use
      terms.

18.50 You acknowledge and agree that in an effort to control spam we (or our third party
      supplier) may:

       (a)     utilize certain technologies to block incoming and outgoing email which we
               determine, in our sole discretion, may be spam;

       (b)     not accept connections from unsecured systems (including, without
               limitation, open relays, open proxies, open routers or any other system that
               has been determined to be available for unauthorized use);

       (c)     reject connections from systems that use dynamically assigned or residential
               IP addresses; and




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        (d)     reject connections from any IP address that does not have reverse DNS
                (also known as a PTR record).

18.51 If we or our third party supplier become aware of a violation of these acceptable use
      terms, we may take any action to stop the violation, including disabling,
      suspending, limiting, or terminating your Website Services without notice,
      removing information, shutting down a website, implementing screening software
      designed to block offending transmissions and denying access to the Internet, or
      take any other action we deem appropriate.

Intellectual Property Rights

18.52 You acknowledge that all right, title and interest in any and all technology,
      including the software, that is part of or provided with the Website Services and any
      trade marks or service marks of ours or third parties utilised in connection with the
      Website Services (collectively, "Telstra Intellectual Property") vests in us and/or in
      our licensors. Other than provided in these terms and condition, you have no right,
      title, claims or interest in or to the Telstra Intellectual Property.

18.53 You may not copy, modify or translate the Telstra Intellectual Property or related
      documentation, or decompile, disassemble or reverse engineer the Telstra
      Intellectual Property, to use it other than in connection with the Website Services,
      or grant any other person or entity the right to do so.

18.54 If you wish us to include any open source software in any deliverable in connection
      with the Website Services, you must make such request in writing and you are
      responsible for obtaining appropriate licences for that software.

18.55 You agree to not to provide any content for which you do not have proper
      ownership, licensing, or other applicable rights and hereby grants to us and our third
      party supplier a world-wide, royalty-free, revocable, non-transferable, non-
      exclusive licence to use the content you provide for the performance of the Website
      Services.

18.56 You will, at your expense, grant us and our third party supplier a world-wide,
      royalty-free, revocable, non-transferable, non-exclusive licence to use any third
      party technologies licensed to you that we or our third party supplier will require to
      modify, develop or design your website in connection with performing the web
      development or design services.

18.57 You acknowledge that all technology (excluding any technology licensed by you to
      us above) utilized by us or our third party supplier to perform the Website Services
      is our property or the property of our third party supplier or their licensors.

Your data

18.58 You acknowledge and agree that whilst we may perform certain backups as part of
      our internal operations with respect to the Website Services, such backups are not




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       meant to be a complete disaster recovery solution for your Website. Any backups
       are only held for a short period of time and backups are regularly deleted.

18.59 You are solely responsible for backup of your software and data residing on
      equipment associated with your Website Services.

Privacy

18.60 Without limiting anything in the General terms of these T-Suite Our Customer
      Terms, in connection with the Website Services we may provide certain limited
      information about you to our third-party providers. This information is provided in
      accordance with our Privacy Policy.

18.61 We and our third party supplier:

       (a)     will not intentionally monitor private electronic mail messages sent or
               received by you unless required to do so by law, governmental authority, or
               when public safety is at stake, but may monitor the Website Services
               electronically to determine that their facilities are operating satisfactorily;

       (b)     may disclose information, including information concerning you, a
               transmission made using your network, or a website, in order to comply
               with a court order, subpoena, summons, discovery request, warrant, statute,
               regulation, or governmental requirement;

       (c)     are not obliged to inform you that your information has been disclosed in
               the circumstances in (b) above and in some cases may be prohibited by law
               from giving such notice; and

       (d)     may disclose your information or information transmitted over your
               network where necessary to protect us and our third party supplier and
               others from harm, or where such disclosure is necessary for the proper
               operation of the system.

18.62 You acknowledge that your Personal Information, as defined in the Privacy Act
      1988 (Cth), collected in connection with your Website Services may be transferred
      and stored and processed in the United States, the Philippines and Germany or any
      other country in which our service providers and their subcontractors maintain
      facilities.

18.63 By using a Website Service, you consent to the transfer of Personal Information as
      defined in the Privacy Act 1988 (Cth) outside of Australia.


19     Microsoft Exchange Online [not available to all customers
       on and from 29 June 2011]
19.1   The Microsoft Exchange Online service described in this section is not available to



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       new customers on and from 29 June 2011.

19.2   On and from 31 October 2012, the Microsoft Exchange Online service described in
       this section will be withdrawn from the market.

       What is the Microsoft Exchange Online?
19.3   The Microsoft Exchange Online service is a Microsoft hosted enterprise messaging
       service based on the Microsoft Exchange Server 2007 application. The Microsoft
       Exchange Online service is hosted by, and all or part of the Microsoft Exchange
       Online services are provided by, third party suppliers.

19.4   We make the Microsoft Exchange Online service available to your employees,
       agents and contractors in respect of which you hold standard or deskless worker
       subscription user licences ("User SLs") for the Microsoft Exchange Online service.

19.5   The Microsoft Exchange Online service is provided in accordance with this
       section 18 (Microsoft Exchange Online), section 3 (General Terms) and section 25
       (Microsoft Online Service Terms of Use) of these T-Suite Our Customer Terms and
       any other terms and conditions notified to you by Telstra from time to time.

       Service features
19.6   The Microsoft Exchange Online service includes the following features (which may
       be revised by us from time to time in accordance with these Our Customer Terms):

       (a)    for each user for which you maintain a standard User SL:

              (i)     maximum 25GB mailbox storage per user;

              (ii)    use of Microsoft Office Outlook 2007;

              (iii)   use of Microsoft Office Outlook 2003 except that the Microsoft
                      Office 2003 Connector must be downloaded for each user to have
                      free/busy information and access to the Global Address List;

              (iv)    use of Entourage 2004 (on Macintosh OS X 10.4) or Entourage
                      2008 (on Macintosh OS X 10.5) except that users will not have
                      access to the Global Address List or calendar free/busy information;

              (v)     the capability to send and receive POP email through a customer
                      initiated request with limited functionality (namely, free/busy
                      information, calendar, tasks and other rich features will be
                      unavailable);

              (vi)    use of Outlook Web Access;

              (vii)   subject to what is set out above, shared calendar, shared tasks and




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                        contacts between all users under the same subscription;

               (viii)   the capability for push email from the Microsoft Exchange Online
                        service mailbox to compatible Windows Mobile 6.0 or 6.1 devices
                        and other Exchange ActiveSync 12 devices for Standard Service
                        (when connected to a compatible data plan); and

               (ix)     such other standard user features and functionality which are
                        advised from time to time by us or Microsoft,

               (the "Microsoft Exchange Online Standard Service"); and

       (b)     for each user for which you maintain a deskless worker User SL:

               (i)      500MB mailbox storage;

               (ii)     use of Outlook Web Access Light;

               (iii)    Global Address List access; and

               (iv)     such other deskless worker features and functionality which are
                        advised from time to time by us or Microsoft,

               (the "Microsoft Exchange Online Deskless Worker Service").

19.7   The Microsoft Exchange Online service also provides, in relation to both the
       Microsoft Exchange Online Standard Service and the Microsoft Exchange Online
       Deskless Worker Service:

       (a)     spam filtering and virus protection through Microsoft Forefront Online
               Protection for Exchange;

       (b)     migration tools to allow you to migrate email data to Microsoft Exchange
               Online mailboxes;

       (c)     Microsoft data protection and security features; and

       (d)     access to and use of the Microsoft Online Administration Centre.

       Further details in relation to these features are set out below.

19.8   We will make the Microsoft Single Sign In Application available to users holding
       standard and deskless worker User SLs. This can only be used by users with the
       Microsoft .NET framework 3.0 or 3.5.

19.9   We will make the Mac Sign In Application available to users holding standard and
       deskless worker User SLs. This can only used by users with Macintosh OS and




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        Safari 4.0 (or higher).

        SPAM filtering
19.10 The spam filtering feature operates through Microsoft Forefront Online Protection
      for Exchange for incoming email sent to users through the Microsoft Exchange
      Online service. It identifies and prevents emails that are suspected spam from
      reaching your mailbox.

19.11 You acknowledge that the spam protection feature:

        (a)     may not prevent all spam from reaching a user's mailbox; and

        (b)     may prevent some emails that are not spam from reaching a user's mailbox.

        Virus protection feature
19.12 Subject to the limitations that are set out below, the virus protection feature operates
      through Microsoft Forefront Online Protection for Exchange for incoming email
      sent to users through the Microsoft Exchange Online service. It identifies and
      prevents emails that have a virus that is known by the software from reaching your
      mailbox.

19.13 Subject to the limitations that are set out below, if the virus scanning feature
      suspects an email contains a virus then the email will be placed in quarantine where
      the virus scanning feature will attempt to clear the email of the virus. If the feature
      clears the virus, the email will then be sent to you.

19.14 You acknowledge that the virus scanning feature cannot guarantee that:

        (a)     all viruses will be detected; and

        (b)     your email system will be completely protected against viruses.

19.15 You acknowledge that the virus scanning feature may:

        (a)     prevent some emails which are not infected with viruses from reaching you;
                and

        (b)     cause a delay in delivery of emails to your mailbox.

        Data protection and security
19.16 The Microsoft data protection and security features in the Microsoft Exchange
      Online service include:

        (a)     daily back up using Microsoft System Centre Data Protection Manager;

        (b)     deleted item retention for up to 30 days from the time of deletion;




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        (c)     deleted user mailbox recovery for up to 14 days from the time of deletion;
                and

        (d)     continuous intrusion monitoring and detection to help notify you of
                connection attempts that are classified as suspicious.

19.17 You acknowledge that the above data protection and security features cannot
      guarantee against or prevent all security leaks and breaches.

        Mobility
19.18 Users of the Microsoft Exchange Online Standard Service with the following
      mobile devices that are enabled for Exchange ActiveSync 12 can access their
      Microsoft Exchange Online service mailbox on their device:

        (a)     Windows Mobile 6.0 or Windows Mobile® 6.1 smartphone;

        (b)     Nokia E series and N series with Nokia Mail for Exchange installed;

        (c)     Apple iPhone 2.0 with Safari Mobile browser; and

        (d)     any other device which you are advised from time to time by us or
                Microsoft.

19.19 It is your responsibility to procure, deploy, manage settings for, and support, your
      device(s) and the necessary software on it and to ensure you have an appropriate
      and compatible data plan in place to access Microsoft Exchange Online through
      your device(s).

        Migration Tools
19.20 The migration tools available on the Microsoft Online Administration Centre will
      help you to migrate:

        (a)     POP/IMAP email data;

        (b)     Exchange 2007 mailbox data; and

        (c)     Exchange 2003 mailbox data,

        to Microsoft Exchange Online Standard Service or Microsoft Exchange Online
        Deskless Worker mailboxes.

        Microsoft Online Services Administration Centre and My Company Portal
19.21 The Microsoft Online Services Administration Centre is a web portal hosted by
      Microsoft that your customer administrator can access and use to manage user
      accounts for your Microsoft Exchange Online services including to assign
      mailboxes to users, delete users, re-allocate excess storage amongst users




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        (maximum 25GB per user) and migrate users from redundant email systems.

19.22 Only users provided administration rights in the Microsoft Online Services
      Administration Centre can access and use the Microsoft Online Services
      Administration Centre.

19.23 We will also provide you access to and use of the My Company Portal which is a
      portal to enable your users to access to the Microsoft Exchange Online service.

        Subscription Term
19.24 You must subscribe to the Microsoft Exchange Online service for an initial 12
      month term (the "Initial Term") in order to use, and permit users to use, the
      Microsoft Exchange Online services (except for any trial period permitted expressly
      by us).

19.25 At the end of the Initial Term, if you do not terminate or cancel your subscription it
      will be automatically renewed for a further 12 month subscription term (the
      "Renewal Term"), on the basis of the terms and conditions and fees and charges
      applicable at the date of renewal. If you do not terminate or cancel your
      subscription at the end of the first Renewal Term, it will be automatically renewed
      for a further Renewal Term, on the basis of the terms and conditions and fees and
      charges applicable at the date of renewal. If you terminate or cancel the service
      during a Renewal Term, there will be no early termination charges but you will be
      liable for the Monthly Fees for the month (your billing cycle) in which you
      terminate or cancel.

19.26 You can cancel renewal of your subscription at any time prior to the expiry of your
      Initial Term or Renewal Term, by notifying the T-Suite Support Helpdesk.

        Charges
19.27 Without limiting any other charges payable by you under these Our Customer
      Terms, you agree that we will charge you Monthly Fees for all standard User SLs
      and deskless worker User SLs for your Microsoft Exchange Online service:

        (a)     for the Initial Term, on the prices set out on the Microsoft Exchange Online
                site on http://www.telstra.com/t-suite at the time your subscription
                commences; and

        (b)     for any Renewal Term, on the prices set out on the Microsoft Exchange
                Online site on http://www.telstra.com/t-suite at the time the Renewal Term
                commences.

        Changing licence numbers
19.28 If you wish to decrease the number of standard User SLs or deskless worker User
      SLs under your subscription you will need to cancel your existing subscription and
      commence a new subscription. If you do this early termination charges will apply.




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19.29 If you wish to increase the number of standard User SLs or deskless worker User
      SLs under your subscription your Customer Administrator will be able to do this
      through the T-Suite Management Console. The additional User SLs will be
      included in your existing subscription and will expire on the expiry date of your
      existing subscription. The additional User SLs will be charged on the basis of the
      subscription fees applicable on the date you commenced your subscription (not as at
      the date that you increase the User SLs). If adding the additional User SLs moves
      your subscription into new pricing tier, all User SLs under your subscription will be
      charged on the basis of that tier (being the tier pricing applicable on the date you
      commenced your subscription not as at the date that you increase the User SLs)
      from the date of the purchase of the additional User SLs.

       Moving to Business Productivity Online Standard Suite
19.30 If you wish move all or some of the User SLs from a Microsoft Exchange Online
      Standard Service to the Business Productivity Online Standard Suite you will need
      to cancel the existing subscription and enter into a new agreement or
      subscription(s). If you do this and retain the same total number of User SLs the
      early termination charges in relation to your cancellation will be waived on
      application to the T-Suite Support Helpdesk within 30 days of the cancellation.

19.31 If you wish to move all or some of the User SLs from a Microsoft Exchange Online
      Deskless Worker Service to:

       (a)     the Business Productivity Online Standard Suite;

       (b)     the Business Productivity Online Deskless Worker Suite; or

       (c)     the Microsoft Exchange Online Standard Service,

19.32 you will need to cancel the existing subscription and enter into a new agreement or
      subscription(s) with us. If you do this and retain the same total number of User SLs
      the early termination charges in relation to your cancellation will be waived on an
      application to the T-Suite Support Helpdesk within 30 days of the cancellation.

19.33 Except as set out above, if you wish to move all or some of the User SLs to a
      different Microsoft Online Service, you will need to cancel the existing subscription
      and enter into a new agreement or subscription(s) with us. If you do this early
      termination charges in relation to your cancellation will apply. :

       Early Termination Charges
19.34 If you terminate or cancel your Microsoft Exchange Online service, unless
      expressly set out in this Section 18, we may charge you an early termination charge.

19.35 The early termination charge in relation to the Microsoft Exchange Online service
      is:

       (a)     if you terminate or cancel the service during the first 30 days of the Initial




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                Term, zero (although you are still liable to pay the Monthly Fees for the
                subscription for the first month of the Initial Term);

        (b)     if you terminate or cancel the service during the Initial Term and after the
                first 30 days of the Initial Term, calculated as 80% of the Monthly Fees
                multiplied by the number of remaining months of the Initial Term (you are
                also still liable to pay the Monthly Fees for the subscription for the month in
                which you terminate or cancel); and

        (c)     if you terminate or cancel the service during a Renewal Term, zero (you are
                still also liable to pay the Monthly Fees for the subscription for the month in
                which you terminate or cancel).

        System requirements
19.36 You are responsible for having the platforms, system, hardware and software for
      each user which is required for access to, and use of, the Microsoft Exchange
      Online services as set out on the Microsoft Exchange Online site on
      http://www.telstra.com/t-suite. You acknowledge that if you do not have such
      platform, system, hardware or software you and your users may not be able to
      access or use the Microsoft Exchange Online services. In such circumstances, you
      will still be liable for all fees and charges in relation to your subscription for those
      service(s).

        Your obligations
19.37 You must comply and ensure each of your users of the Microsoft Exchange Online
      service complies with the Microsoft Online Service Terms of Use set out in Section
      25 of these T-Suite Our Customer Terms with respect to their access to and use of
      the Microsoft Exchange Online services.

19.38 Except as permitted under such Microsoft Online Service Terms of Use, you may
      not and must ensure that each of your users of the Microsoft Exchange Online
      service does not access or use the Microsoft Exchange Online service after your
      subscription terminates, is cancelled or expires.

        Disclaimer
19.39 Without limiting any other disclaimers in Our Customer Terms, you acknowledge
      that the information, software, products, and services included in or available
      through the Microsoft Exchange Online service may include errors including
      inaccuracies or typographical errors.

19.40 To the extent permitted by applicable law, we (including our affiliates) do not and
      our suppliers (including their affiliates) do not, make any representations or
      warranties in relation to the Microsoft Exchange Online services (including fitness
      for a particular purpose, merchantability, title and non-infringement of third party
      rights, or that the Microsoft Exchange Online services will be uninterrupted or error
      free), and have no liability for damages, whether direct, indirect or consequential,




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        arising from the use by you or your users of the Microsoft Exchange Online
        services.

19.41 To the extent there are any warranties in relation to the Microsoft Exchange Online
      service which cannot be excluded by law, our liability (and that of our suppliers) for
      breach of such warranty will, to the extent permitted by law, be limited, at our
      option, to the supply of the Microsoft Exchange Online services again or the
      payment of the cost of having the Microsoft Exchange Online services supplied
      again in accordance with these T-Suite Our Customer Terms.

19.42 We and Microsoft affiliates disclaim any express or implied warranty of fitness for
      high risk activities. Without limiting any other provision in Our Customer Terms,
      you acknowledge that the Microsoft Exchange Online service is not fault-tolerant
      and is not designed, manufactured or intended for use with on-line control
      equipment in hazardous environments requiring fail-safe performance in which the
      failure of the service could lead directly to death, personal injury, or severe
      physical, property or environmental damage ("high risk activities"). To the extent
      permitted by law, we, and our suppliers and contractors, expressly disclaim any
      express or implied warranty of fitness for purpose of the Microsoft Exchange
      Online service for high risk activities.

        Liability
19.43 We will not be responsible or liable in any way for:

        (a)     unauthorised access to or alteration of your transmissions or data with, any
                material or data sent or received or not sent or received with, or any
                transactions entered into through or in connection with, the Microsoft
                Exchange Online service:

        (b)     any threatening, defamatory, obscene, offensive or illegal content or
                conduct of any other party or any infringement of another's rights, including
                intellectual property rights;

        (c)     any content sent using and/or included in the Microsoft Exchange Online
                service; and/or

        (d)     the deletion, corruption or failure to store any messages or other content
                maintained or transmitted by Microsoft Exchange Online service.

        Indemnity
19.44 You agree to indemnify and hold us (and our suppliers) harmless from any claim,
      demand, or damage, including reasonable legal fees, asserted by any third party due
      to or arising out of your or your user's use of, or conduct while using, the Microsoft
      Exchange Online service.


20      Hosted BlackBerry for Microsoft Exchange Online [not



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       available to all customers on and from 29 June 2011]
20.1   The Hosted BlackBerry for Microsoft Exchange Online service described in this
       section is not available to new customers on and from 29 June 2011.

       What is the Hosted Blackberry for Microsoft Exchange Online?
20.2   The Hosted BlackBerry for Microsoft Exchange Online service is a Microsoft
       hosted solution which synchronises your properly configured BlackBerry
       compatible handset with your Microsoft Exchange Online service.

20.3   We make the Hosted BlackBerry for Microsoft Exchange Online service available
       to your employees, agents and contractors in respect of which you hold standard
       subscription user licences ("User SLs") for the Hosted BlackBerry for Microsoft
       Exchange Online service.

20.4   The Hosted BlackBerry for Microsoft Exchange Online service is provided in
       accordance with this section 20 (Hosted BlackBerry for Microsoft Exchange
       Online), section 3 (General Terms) and section 25 (Microsoft Online Service Terms
       of Use) of these T-Suite Our Customer Terms and any other terms and conditions
       notified to you by Telstra from time to time.

       Service features
20.5   The Hosted BlackBerry for Microsoft Exchange Online service includes the
       following features for each User SL:

       (a)     the capability to send and receive email wirelessly from the Microsoft
               Exchange Online service mailbox using a compatible handset; and

       (b)     the capability to synchronise a user's Microsoft Exchange Online service
               inbox, calendar, tasks and notes with a compatible handset.

       Eligibility
20.6   You may only use the Hosted BlackBerry for Microsoft Exchange Online service if
       you:

       (a)     purchase and maintain standard subscription user licences for the Microsoft
               Exchange Online service or the Business Productivity Online Standard
               Suite service for each intended user of the Hosted BlackBerry for Microsoft
               Exchange Online service ("Licences");

       (b)     purchase a compatible handset for each of your intended users; and

       (c)     connect each of your intended users to compatible mobile voice and
               BlackBerry Enterprise Server data plans.

20.7   Information regarding our range of compatible handsets and compatible mobile




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        voice and BlackBerry Enterprise Server data plans is available on
        http://www.telstrabusiness.com/business or on request through your account
        executive where applicable.

        Charges
20.8    Without limiting any other charges payable by you under Our Customer Terms, you
        agree that we will charge you monthly fees (payable one month in advance) for
        your User SLs at the prices set out in the Hosted BlackBerry for Microsoft
        Exchange Online service site on http://www.telstra.com/t-suite.

20.9    We may change the fees payable by you for your Hosted BlackBerry for Microsoft
        Exchange Online service by giving you at least 30 days' written notice.

        Microsoft Online Services Administration Centre and My Company Portal
20.10 The Microsoft Online Services Administration Centre is a web portal hosted by
      Microsoft that your customer administrator can access and use to manage user
      accounts for your Hosted BlackBerry for Microsoft Exchange Online services.

20.11 Only users provided administration rights in the Microsoft Online Services
      Administration Centre can access and use the Microsoft Online Services
      Administration Centre.

        Term
20.12   The Hosted BlackBerry for Microsoft Exchange Online service is only available on
        a month to month basis.

20.13 You may cancel a User SL by giving us at least 30 days' notice.

20.14 Your User SL will be automatically cancelled if your associated standard
      subscription user licence for the Microsoft Exchange Online service or the Business
      Productivity Online Standard Suite service is cancelled.

        Our additional suspension and cancellation rights
20.15 Without limiting any other right we may have under Our Customer Terms, we may:

        (a)    cancel your Hosted BlackBerry for Microsoft Exchange Online service at
               any time by giving you at least 30 days' notice; and

        (b)    without notice to you, suspend, cancel or restrict your Hosted BlackBerry
               for Microsoft Exchange Online service if you (or any of your users) breach
               any term that applies to the Hosted BlackBerry for Microsoft Exchange
               Online service.

        Scope of Use (Acceptable Use Policy)
20.16 Without limiting any other obligation you may have under Our Customer Terms,




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        you must not (and you must ensure that your users do not):

        (a)     do anything which would cause you to breach or avoid your obligations
                under Our Customer Terms;

        (b)     use the Hosted BlackBerry for Microsoft Exchange Online service in a way
                that may harm any person or adversely affect any person's use of any
                software, system, network or data;

        (c)     use any means to modify or reroute, or attempt to modify or reroute, the
                Hosted BlackBerry for Microsoft Exchange Online service;

        (d)     reverse engineer, translate, disassemble, decompile, decrypt or deconstruct
                any software or hardware in or related to the Hosted BlackBerry for
                Microsoft Exchange Online services or engage in any method or process of
                obtaining or converting any information, data, or software from one form
                into a human readable form;

        (e)     separate the components of the Hosted BlackBerry for Microsoft Exchange
                Online service or upgrade or downgrade any component;

        (f)     use or collect user email addresses or phone numbers, or other user
                information for any purpose other than your legitimate internal business
                purposes; or

        (g)     use the Hosted BlackBerry for Microsoft Exchange Online service to
                perform any data collection, extraction or mining or gain or attempt to gain
                unauthorised access to any wireless device memory, software programs or
                applications.

        Intellectual Property
20.17 You are not granted any rights in the Hosted BlackBerry for Microsoft Exchange
      Online service or the intellectual property of our suppliers, RIM or their licensors,
      other than those rights expressly set out in this section 20 of these T-Suite Our
      Customer Terms.

20.18 The Hosted BlackBerry for Microsoft Exchange Online service uses RIM's
      BlackBerry Enterprise Server software which is hosted and operated by our
      suppliers ("BES Software").

20.19 Despite any other part of Our Customer Terms, you agree that you are not permitted
      to access the BES Software at any time.

        Your obligation to keep records
20.20 You must keep records (in the form advised by us from time to time) which identify
      your users of the Hosted BlackBerry for Microsoft Exchange Online service ("End
      User Records"), and which include for each user, full name, title and company




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        name, full address, telephone number, fax number and any other information that
        we tell you.

20.21 You must keep all End User Records for at least two years after the date that you
      stop using the Hosted BlackBerry for Microsoft Exchange Online service.

20.22 At our request, you must provide your End User Records to us and/or our suppliers
      as soon as possible. You must comply with our request even if we make the request
      after the cancellation of your User SLs. You agree that we may provide your End
      User Records (and any similar records held by us) to our suppliers (or their affiliates
      or subsidiaries) and RIM.

        Access to Subscriber Data
20.23 You understand that our suppliers (and their suppliers) may have access to your
      Subscriber Data (as defined in the Microsoft Online Service Terms of Use set out in
      section 25 of these T-Suite Our Customer Terms).

20.24 Without limiting any other consent given by you, you agree that:

        (a)     we may provide your Subscriber Data to our suppliers (or their affiliates or
                subsidiaries) who may in turn provide your Subscriber Data to RIM (or
                RIM's parent companies, affiliates or subsidiaries) provided they use your
                Subscriber Data in a manner permitted by us or our suppliers under this
                section of these T-Suite Our Customer Terms;

        (b)     your Subscriber Data may be used by us or our suppliers to operate the
                Hosted BlackBerry for Microsoft Exchange Online service or transition you
                to an alternative service;

        (c)     our suppliers may extract Personal Information (as defined in the Privacy
                Act 1988 (Cth)) from your Subscriber Data and aggregate such data
                ("Aggregated Data");

        (d)     our suppliers may use the Aggregated Data for their own internal purposes
                and may disclose the Aggregated Data to any person (provided that the
                Aggregated Data does not identify your users); and

        (e)     our suppliers (including their affiliates or subsidiaries) may send any form
                of communication to your users' handsets.

        User consents
20.25 It is your responsibility to ensure that each of your users provides adequate consents
      to allow us, our suppliers and RIM to use Subscriber Data and/or End User Records.

20.26 If a person does not give you their consent, you must ensure that the person does
      not access or use the Hosted BlackBerry for Microsoft Exchange Online service.




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       Service limitations
20.27 The Hosted BlackBerry for Microsoft Exchange Online service will only function
      with our Microsoft Exchange Online service and will not function with any third
      party hosted exchange mail provider or server, or your intranet hosted exchange
      mail server.

20.28 The Hosted BlackBerry for Microsoft Exchange Online service can only be
      synchronised with one Microsoft Exchange Online service at a time but you may re-
      assign your Hosted BlackBerry for Microsoft Exchange Online service between
      Microsoft Exchange Online services via the T-Suite portal.

20.29 If your handsets are not connected to a Telstra mobile network, we will only
      provide support in relation to your use of the BES Software. We will not provide
      any support to you which relates to your handset or your mobile voice or
      BlackBerry Enterprise Server data plan.

       System requirements
20.30 You are responsible for having the platforms, system, hardware and software for
      each user which is required for access to, and use of, the Hosted BlackBerry for
      Microsoft Exchange Online service as set out on the Hosted BlackBerry for
      Microsoft Exchange Online service site on http://www.telstra.com/t-suite. You
      acknowledge that if you do not have such platform, system, hardware or software
      you and your users may not be able to access or use the Hosted BlackBerry for
      Microsoft Exchange Online service. In such circumstances, you will still be liable
      for all fees and charges in relation to your subscription for those service(s).

       Your obligations
20.31 You must comply and ensure each of your users of the Hosted BlackBerry for
      Microsoft Exchange Online service complies with (and are bound by) all Our
      Customer Terms which apply to the Hosted BlackBerry for Microsoft Exchange
      Online service.

20.32 Except as permitted under the Microsoft Online Service Terms of Use, you may not
      and must ensure that each of your users of the Hosted BlackBerry for Microsoft
      Exchange Online service does not access or use the Hosted BlackBerry for
      Microsoft Exchange Online service after your subscription terminates, is cancelled
      or expires.

       Export Controls
20.33 The Hosted BlackBerry for Microsoft Exchange Online service and the BES
      Software are subject to United States exports controls. You must comply with all
      national and international laws and regulations that apply to the Hosted BlackBerry
      for Microsoft Exchange Online service and/or the BES Software.

20.34 You may only use the Hosted BlackBerry for Microsoft Exchange Online service in
      other countries approved by us. We will provide a list of approved countries for the




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        Hosted BlackBerry for Microsoft Exchange Online service on the telstra.com
        website. We may update this list from time to time.

        Disclaimer
20.35 Without limiting any other disclaimers in Our Customer Terms, you acknowledge
      that the information, software, products, and services included in or available
      through the Hosted BlackBerry for Microsoft Exchange Online service may include
      errors including inaccuracies or typographical errors.

20.36 To the extent permitted by applicable law, we do not and our suppliers and RIM
      (including their affiliates, suppliers and licensors) do not, make any representations
      or warranties in relation to the Hosted BlackBerry for Microsoft Exchange Online
      service (including fitness for a particular purpose, merchantability, title and non-
      infringement of third party rights, or that the Hosted BlackBerry for Microsoft
      Exchange Online service will be uninterrupted or error free), and have no liability
      for damages, whether direct, indirect or consequential, arising from the use by you
      or your users of the Hosted BlackBerry for Microsoft Exchange Online service, any
      handsets or the BES Software.

20.37 To the extent there are any warranties in relation to the Hosted BlackBerry for
      Microsoft Exchange Online service which cannot be excluded by law, our liability
      (and that of our suppliers and RIM) for breach of such warranty will, to the extent
      permitted by law, be limited, at our option, to the supply of the Hosted BlackBerry
      for Microsoft Exchange Online service again or the payment of the cost of having
      the Hosted BlackBerry for Microsoft Exchange Online service supplied again in
      accordance with these T-Suite Our Customer Terms.

20.38 Without limiting any other provision in Our Customer Terms, you acknowledge that
      the Hosted BlackBerry for Microsoft Exchange Online service is not fault-tolerant
      and is not designed, manufactured or intended for use with on-line control
      equipment in hazardous environments requiring fail-safe performance in which the
      failure of the service could lead directly to death, personal injury, or severe
      physical, property or environmental damage ("high risk activities"). To the extent
      permitted by law, we, and our suppliers and contractors, expressly disclaim any
      express or implied warranty of fitness for purpose of the Hosted BlackBerry for
      Microsoft Exchange Online service for high risk activities.

        Liability
20.39 We will not be responsible or liable in any way for:

        (a)     unauthorised access to or alteration of your transmissions or data with, any
                material or data sent or received or not sent or received with, or any
                transactions entered into through or in connection with, the Hosted
                BlackBerry for Microsoft Exchange Online service:

        (b)     any threatening, defamatory, obscene, offensive or illegal content or
                conduct of any other party or any infringement of another's rights, including




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               intellectual property rights;

       (c)     any content sent using and/or included in the Hosted BlackBerry for
               Microsoft Exchange Online service;

       (d)     the deletion, corruption or failure to store any messages or other content
               maintained or transmitted by the Hosted BlackBerry for Microsoft
               Exchange Online service; and/or

       (e)     any problem or fault in the Hosted BlackBerry for Microsoft Exchange
               Online service that is:

               (i)     caused by circumstances outside of our control; or

               (ii)    related to the operation or configuration of our supplier's (or their
                       supplier's) networks, any handset or any third party software
                       (including the BES Software).

       Indemnity
20.40 You agree to indemnify and defend us (and our suppliers, their affiliates and their
      respective personnel) against all third party claims, actions, proceedings, costs,
      damages or expenses, including reasonable legal fees, arising out of or in
      connection with your or your user's use of, or conduct while using, the Microsoft
      Exchange Online service (including, without limitation, any breach of Our
      Customer Terms).


21     Microsoft SharePoint Online [not available to all
       customers on and from 29 June 2011]
21.1   The Microsoft SharePoint Online service described in this section is not available to
       new customers on and from 29 June 2011.

21.2   On and from 31 October 2012, the Microsoft SharePoint Online service described
       in this section will be withdrawn from the market.

       What is the Microsoft SharePoint Online?
21.3   The Microsoft SharePoint Online service is a Microsoft hosted enterprise messaging
       service based on Microsoft SharePoint 2007. The Microsoft SharePoint Online
       service is hosted by, and all or part of the Microsoft SharePoint Online service is
       provided by, third party suppliers.

21.4   We make the Microsoft SharePoint Online service available to your employees,
       agents and contractors in respect of which you hold standard or deskless worker
       subscription user licences (User SL) for the Microsoft SharePoint Online service.

21.5   The Microsoft SharePoint Online service is provided in accordance with this section




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       21 (Microsoft SharePoint Online), section 3 (General Terms) and section 25
       (Microsoft Online Service Terms of Use) of these T-Suite Our Customer Terms and
       any other terms and conditions notified to you by Telstra from time to time.

       Service features
21.6   The Microsoft SharePoint Online service includes the following features (which
       may be revised by us from time to time in accordance with these Our Customer
       Terms):

       (a)    for each user for which you maintain a standard User SL:

              (i)      250 MB of assigned storage per user which can be aggregated and
                       shared (the maximum size of individual site collections in Microsoft
                       SharePoint Online is 50GB);

              (ii)     the ability to create, access and use collaborative Microsoft
                       SharePoint 2007workspaces using standard meeting and templates;

              (iii)    shared calendars, email alerts and notifications;

              (iv)     the ability to create, access and edit Microsoft SharePoint 2007
                       collaborative documents;

              (v)      the ability to use Microsoft SharePoint 2007 online business forms;

              (vi)     the ability to create, access and use Microsoft SharePoint 2007
                       Really Simple Syndication (RSS) alerts in relation to your
                       SharePoint libraries; and

              (vii)    access to and use of the Microsoft SharePoint 2007 content
                       management features such as document workflow, editing, pre-built
                       page layouts, retention and auditing policies and search documents
                       for content in list and document libraries (security-trimmed search
                       results displayed); and

              (viii)   such other standard user features and functionality which are
                       advised from time to time by us or Microsoft,

              (the "Microsoft SharePoint Online Standard Service"); and

       (b)    for each user for which you maintain a deskless worker User SL,

              (i)      the ability to view Microsoft SharePoint 2007collaborative
                       workspaces;

              (ii)     shared calendars, email alerts and notifications;

              (iii)    the ability to view Microsoft SharePoint 2007 collaborative




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                        documents; and

                (iv)    ability to view and use Microsoft SharePoint 2007 RSS alerts and
                        surveys in relation to your Microsoft SharePoint libraries; and

                (v)     such other deskless worker features and functionality which are
                        advised from time to time by us or Microsoft,

                (the "Microsoft SharePoint Online Deskless Worker Service").

21.7    You acknowledge that users of the Microsoft SharePoint Online Deskless Worker
        Service :

        (a)     obtain no assigned storage;

        (b)     have limited access to collaboration sites and site collections; and

        (c)     do not have the ability to edit or create documents.

21.8    The Microsoft SharePoint Online service also provides in relation to both the
        Microsoft SharePoint Online Standard Services and the Microsoft SharePoint
        Online Deskless Worker Services:

        (a)     virus protection through Microsoft Forefront Online Protection for
                Exchange; and

        (b)     file blocking for certain potentially harmful codes based on file name
                extension (list available from T-Suite Support Helpdesk).

        Further details in relation to these features are set out below.

21.9    We will make the Microsoft Single Sign In Application available to users holding
        standard and deskless worker User SLs. This can only be used by users with the
        Microsoft .NET framework 3.0 or 3.5.

21.10 We will make the Mac Sign In Application available to users holding standard and
      deskless worker User SLs. This can only used by users with Macintosh OS and
      Safari 4.0 (or higher).

        Virus protection feature
21.11 Subject to the limitations that are set out below, the virus protection feature operates
      through Microsoft Forefront Online Protection for Exchange for incoming email
      sent to users through the Microsoft SharePoint Online service. It identifies and
      prevents emails that have a virus that is known by the software from reaching your
      mailbox.

21.12 Subject to the limitations that are set out below, if the virus scanning feature
      suspects an email contains a virus then the email will be placed in quarantine where




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        the virus scanning feature will attempt to clear the email of the virus. If the feature
        clears the virus, the email will then be sent to you.

21.13 You acknowledge that the virus scanning feature cannot guarantee that:

        (a)     all viruses will be detected; and

        (b)     your email system will be completely protected against viruses.

21.14 You acknowledge that the virus scanning feature may:

        (a)     prevent some emails which are not infected with viruses from reaching you;
                and

        (b)     cause a delay in delivery of emails to your mailbox.

        Data protection service
21.15 The Microsoft data protection and security features in the Microsoft SharePoint
      Online service include:

        (a)     self service document restore with a 30 day Recycle Bin recovery period for
                libraries, folders, list items and documents from the date of deletion; and

        (b)     continuous intrusion monitoring and detection to help notify you of
                connection attempts that are classified as suspicious.

21.16 You acknowledge that the above data protection and security features cannot
      guarantee against or prevent all security leaks and breaches.

        Mobility
21.17 Users of the Microsoft SharePoint Online Standard Service with the following
      mobile devices can access their Microsoft SharePoint Online service collaboration
      sites:

        (a)     Nokia E series and N series with Nokia Mail for Exchange installed;

        (b)     Apple iPhone 2.0 with Safari Mobile browser; or

        (c)     any other device which you are advised from time to time by us or
                Microsoft.

21.18 It is your responsibility to procure, deploy, manage settings for, and support, your
      device(s) and the necessary software on it and to ensure you have an appropriate
      and compatible data plan in place to access Microsoft SharePoint Online through
      your device(s).




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        Microsoft Online Services Administration Centre and My Company Portal
21.19 The Microsoft Online Services Administration Centre is a web portal hosted by
      Microsoft that your customer administrator can access and use to manage user
      accounts for your Microsoft SharePoint Online services.

21.20 Only users provided administration rights in the Microsoft Online Services
      Administration Centre can access and use the Microsoft Online Services
      Administration Centre.

21.21 We will also provide you access to and use of the My Company Portal which is a
      portal to enable your users to access the Microsoft SharePoint Online service.

        Subscription Term
21.22 You must subscribe to the Microsoft SharePoint Online service for an initial 12
      month term (the Initial Term) in order to use, and permit users to use, the
      Microsoft SharePoint Online services (except for any trial period permitted
      expressly by us).

21.23 At the end of the Initial Term, if you do not terminate or cancel your subscription it
      will be automatically renewed for a further 12 month subscription term (the
      Renewal Term), on the basis of the terms and conditions and fees and charges
      applicable at the date of renewal. If you do not terminate or cancel your
      subscription at the end of the first Renewal Term, it will be automatically renewed
      for a further Renewal Term, on the basis of the terms and conditions and fees and
      charges applicable at the date of renewal. If you terminate or cancel the service
      during a Renewal Term, there will be no early termination charges but you will be
      liable for the Monthly Fees for the month (your billing cycle) in which you
      terminate or cancel.

21.24 You can cancel renewal of your subscription at any time prior to the expiry of your
      Initial Term or Renewal Term, by notifying the T-Suite Support Helpdesk.

        Charges
21.25 Without limiting any other charges payable by you under these Our Customer
      Terms, you agree that we will charge you Monthly Fees for all standard User SLs
      and deskless worker User SLs for your Microsoft SharePoint Online service:

        (a)     for the Initial Term, on the prices set out on the Microsoft SharePoint
                Online site on http://www.telstra.com/t-suite at the time your subscription
                commences; and

        (b)     for any Renewal Term, on the prices set out on the Microsoft SharePoint
                Online site on http://www.telstra.com/t-suite at the time the Renewal Term
                commences.




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       Changing licence numbers
21.26 If you wish to decrease the number of standard User SLs or deskless worker User
      SLs under your subscription you will need to cancel your existing subscription and
      commence a new subscription. If you do this early termination charges will apply.

21.27 If you wish to increase the number of standard User SLs or deskless worker User
      SLs under your subscription you will be able to do this through an application to the
      T-Suite Management Console. The additional User SLs will be included in your
      existing subscription and will expire on the expiry date of your existing
      subscription. The additional User SLs will be charged on the basis of the
      subscription fees applicable on the date you commenced your subscription (not as at
      the date that you increase the User SLs). If adding the additional User SLs moves
      your subscription into new pricing tier, all User SLs under your subscription will be
      charged on the basis of that tier (being the tier pricing applicable on the date you
      commenced your subscription not as at the date that you increase the User SLs)
      from the date of the purchase of the additional User SLs.

       Moving to Business Productivity Online Standard Suite
21.28 If you wish move all or some of the User SLs from a Microsoft SharePoint Online
      Standard Service to the Business Productivity Online Standard Suite you will need
      to cancel the existing subscription and enter into a new agreement or
      subscription(s). If you do this and retain the same total number of User SLs the
      early termination charges in relation to your cancellation will be waived on
      application to the T-Suite Support Helpdesk within 30 days of the cancellation.

21.29 If you wish to move all or some of the User SLs from a Microsoft SharePoint
      Online Deskless Worker Service to:

       (a)     the Business Productivity Online Standard Suite;

       (b)     the Business Productivity Online Deskless Worker Suite; or

       (c)     the Microsoft SharePoint Online Standard Service,

21.30 you will need to cancel the existing subscription and enter into a new agreement or
      subscription(s) with us. If you do this and retain the same total number of User SLs
      the early termination charges in relation to your cancellation will be waived on an
      application to the T-Suite Support Helpdesk within 30 days of the cancellation.

21.31 Except as set out above, if you wish to move all or some of the User SLs to a
      different Microsoft Online Service, you will need to cancel the existing subscription
      and enter into a new agreement or subscription(s) with us. If you do this early
      termination charges in relation to your cancellation will apply.

       Early Termination Charges
21.32 If you terminate or cancel your Microsoft SharePoint Online service, unless




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       expressly set out in this Section 21, we may charge you an early termination charge.

21.33 The early termination charge in relation to the Microsoft SharePoint Online service
      is:

       (a)     if you terminate or cancel the service during the first 30 days of the Initial
               Term, zero (although you are still liable to pay the Monthly Fees for the
               Subscription for the first month of the Initial Term);

       (b)     if you terminate or cancel the service during the Initial Term and after the
               first 30 days of the Initial Term, calculated as 80% of the Monthly Fees
               multiplied by the number of remaining months of the Initial Term (you are
               also still liable to pay the Monthly Fees for the Subscription for the month
               in which you terminate or cancel); and

       (c)     if you terminate or cancel the service during a Renewal Term, zero (you are
               still also liable to pay the Monthly Fees for the Subscription for the month
               in which you terminate or cancel).

       System requirements
21.34 You are responsible for having the platforms, system, hardware and software
      required for access to, and use of, the Microsoft SharePoint Online services as set
      out on the Microsoft SharePoint Online site on http://www.telstra.com/t-suite . You
      acknowledge that if you do not have such platform, system, hardware or software
      you may not be able to access or use the Microsoft SharePoint Online services. In
      such circumstances, you will still be liable for all fees and charges in relation to
      your subscription for those service(s).

       Your obligations
21.35 You must comply and ensure each of your users of the Microsoft SharePoint Online
      service complies with the Microsoft Online Service Terms of Use set out in Section
      25 of these T-Suite Our Customer Terms with respect to their access to and use of
      the Microsoft SharePoint Online services.

21.36 Except as permitted under such Microsoft Online Service Terms of Use, you may
      not and must ensure that each of your users of the Microsoft SharePoint Online
      service does not access or use the Microsoft SharePoint Online service after your
      subscription terminates, is cancelled or expires.

       Disclaimer
21.37 Without limiting any other disclaimers in Our Customer Terms, you acknowledge
      that the information, software, products, and services included in or available
      through the Microsoft SharePoint Online service may include errors including
      inaccuracies or typographical errors.

21.38 To the extent permitted by applicable law, we (including our affiliates) do not and




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       our suppliers (including their affiliates) do not make any representations or
       warranties in relation to the Microsoft SharePoint Online services (including fitness
       for a particular purpose, merchantability, title and non-infringement of third party
       rights, or that the Microsoft SharePoint Online services will be uninterrupted or
       error free), and have no liability for damages, whether direct, indirect or
       consequential, arising from the use by you or your users of the Microsoft
       SharePoint Online services.

21.39 To the extent there are any warranties in relation to the Microsoft SharePoint Online
      service which cannot be excluded by law, our liability (and that of our suppliers) for
      breach of such warranty will, to the extent permitted by law, be limited, at our
      option, to the supply of the Microsoft SharePoint Online services again or the
      payment of the cost of having the Microsoft SharePoint Online services supplied
      again in accordance with these T-Suite Our Customer Terms.

21.40 We and Microsoft affiliates disclaim any express or implied warranty of fitness for
      high risk Activities. Without limiting any other provision in Our Customer Terms,
      you acknowledge that the Microsoft SharePoint Online service is not fault-tolerant
      and is not designed, manufactured or intended for use with on-line control
      equipment in hazardous environments requiring fail-safe performance in which the
      failure of the service could lead directly to death, personal injury, or severe
      physical, property or environmental damage ("high risk activities"). To the extent
      permitted by law, we, and our suppliers and contractors, expressly disclaim any
      express or implied warranty of fitness for purpose of the Microsoft SharePoint
      Online service for high risk activities.

       Liability
21.41 We will not be responsible or liable in any way for:

       (a)     unauthorised access to or alteration of your transmissions or data with, any
               material or data sent or received or not sent or received with, or any
               transactions entered into through or in connection with, the Microsoft
               SharePoint Online service:

       (b)     any threatening, defamatory, obscene, offensive or illegal content or
               conduct of any other party or any infringement of another's rights, including
               intellectual property rights;

       (c)     any content sent using and/or included in the Microsoft SharePoint Online
               service; and/or

       (d)     the deletion, corruption or failure to store any messages or other content
               maintained or transmitted by the Microsoft SharePoint Online service.

       Indemnity
21.42 You agree to indemnify and hold us (and our suppliers) harmless from any claim,
      demand, or damage, including reasonable legal fees, asserted by any third party due




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       to or arising out of your or your user's use of, or conduct while using, the Microsoft
       SharePoint Online service.


22     Microsoft SharePoint Online – Additional Storage [not
       available to all customers on and from 29 June 2011]
22.1   The Additional Storage for Microsoft SharePoint Online described in this section is
       not available to new customers on and from 29 June 2011.

22.2   On and from 31 October 2012, the Additional Storage for Microsoft SharePoint
       Online described in this section will be withdrawn from the market.

       What is the Microsoft SharePoint Online – Additional Storage?
22.3   Additional Storage for Microsoft SharePoint Online is available for subscription, in
       the increments set out on the Microsoft SharePoint Online site on
       http://www.telstra.com/t-suite, by customers who are subscribed to Microsoft
       SharePoint Online with Telstra either individually or with the Business Productivity
       Online Suite.

22.4   The Additional Storage will be shared storage for the customer's subscription to
       Microsoft SharePoint Online. Customers can allocate the storage acquired to any of
       their enabled users or sites as they choose. Allocation must be undertaken through
       the Microsoft Online Services Administration Centre. The maximum size of
       individual site collections in Microsoft SharePoint Online is 50GB. The maximum
       number of site collections of 50GB is 100.

       Subscription charges, term, expiry and termination
22.5   You can subscribe to the Additional Storage for the periods set out on
       http://www.telstra.com/t-suite.

22.6   Without limiting any other charges payable by you under these Our Customer
       Terms, you agree that we will charge you monthly fees (payable one month in
       advance) for all Additional Storage (depending on the size you have subscribed to
       during the month) on the prices set out on http://www.telstra.com/t-suite.

22.7   You may also terminate your Additional Storage at any time by notifying the T-
       Suite Support Helpdesk. No early termination charges will apply in relation to the
       terminated Additional Storage but we can charge you the full monthly fees for your
       Additional Storage for the month during which you terminate.

22.8   On the date your corresponding Microsoft SharePoint Online subscription expires,
       the Additional Storage connected with that subscription will expire and your full
       access to the Additional Storage will be disabled.

22.9   If you terminate your corresponding Microsoft SharePoint Online subscription, the
       Additional Storage connected with that subscription will also automatically




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       terminate immediately and no early termination charges will apply in relation to the
       Additional Storage.

22.10 You can decrease the size of your subscription for the Additional Storage by
      subscribing to a lower storage amount and terminating your existing subscription.
      It is your responsibility to ensure that all data which you wish to retain has been
      allocated to your new subscription before your existing subscription is terminated.
      Allocation must be undertaken through the Microsoft Online Services
      Administration Centre.

       Data retention
22.11 If your Additional Storage is terminated for any reason, neither we nor our suppliers
      have any obligation to continue to hold, export or return any data or information in
      your Additional Storage and it may be deleted immediately. To the extent
      permitted by law, neither we nor our suppliers have any liability whatsoever for
      such deletion of information or data.

22.12 If your subscription of Additional Storage expires because your corresponding
      Microsoft SharePoint Online subscription expires, we will maintain your
      information and data of such Additional Storage on the same terms and for the same
      duration as we maintain your information and data under your Microsoft SharePoint
      Online subscription.


23     Microsoft Office Communications Online [not available to
       all customers on and from 29 June 2011]
23.1   The Microsoft Office Communications Online service described in this section is
       not available to new customers on and from 29 June 2011.

23.2   On and from 31 October 2012, the Microsoft Office Communications Online
       service described in this section will be withdrawn from the market.

       What is the Microsoft Office Communications Online?
23.3   The Microsoft Office Communications Online service is a Microsoft hosted
       solution for customers based on the Microsoft Office Communicator 2007 R2. It
       delivers instant messaging and presence functionality for real-time person-to-person
       communication via text, voice and video. The Microsoft Office Communications
       Online service is hosted by, and all or part of the Microsoft Office Communications
       Online service is provided by, third party suppliers.

23.4   We make the Microsoft Office Communications Online service available to
       employees, agents and contractors in respect of which you hold a subscription user
       licence ("User SL") for Microsoft Office Communications Online service.

23.5   You must have Microsoft Office Communicator 2007 R2. Microsoft will grant you,




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       for the term of your subscription, for each User SL, at no additional charge, a
       licence to Microsoft Office Communicator 2007 R2. This software may only be
       used by the user and with the Microsoft Office Communications Online services,
       and all rights to use the software will terminate upon expiration of the underlying
       User SL or release of the next major new version of Microsoft Office
       Communications Online, whichever comes first.

23.6   The Microsoft Office Communications Online service is provided in accordance
       with this section 22 (Microsoft Office Communications Online), section 3 (General
       Terms) and section 25 (Microsoft Online Service Terms of Use) of these T-Suite
       Our Customer Terms and any other terms and conditions notified to you by Telstra
       from time to time.

       Service features
23.7   The Microsoft Office Communications Online service includes the following
       features (which may be revised by us from time to time in accordance with these
       Our Customer Terms) for each user for which you maintain a standard User SL:

       (a)     encrypted instant messaging;

       (b)     presence awareness functionality;

       (c)     1:1 audio and video between two PC's on the same corporate network
               (where no firewall or other devices exist between the PC's) for other users
               under your subscription;

       (d)     spam filtering and virus protection feature through Intelligent Instant
               Message Filter; and

       (e)     such other features and functionality which are advised from time to time
               by us or Microsoft,

       (the "Microsoft Office Communications Online service").

23.8   The Microsoft Office Communications Online service also provides access to and
       use of the Microsoft Online Administration Centre.

       SPAM filtering
23.9   The spam filtering feature in relation to the instant messaging operates through
       Intelligent Instant Message Filter. It identifies and prevents messages that are
       suspected spam from reaching your mailbox.

23.10 You acknowledge that the spam protection feature:

       (a)     may not prevent all spam from reaching a user's inbox; and




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        (b)     may prevent some messages that are not spam from reaching a user's inbox.

        Virus protection feature
23.11 Subject to the limitations that are set out below, the virus protection feature in
      relation to the instant messaging operates through Intelligent Instant Message Filter.
      It identifies and prevents messages that have a virus that is known by the software
      from reaching your inbox.

23.12 Subject to the limitations that are set out below, if the virus scanning feature
      suspects an email contains a virus then the email will be placed in quarantine where
      the virus scanning feature will attempt to clear the message of the virus. If the
      feature clears the virus, the email will then be sent to you.

23.13 You acknowledge that the virus scanning feature cannot guarantee that:

        (a)     all viruses will be detected; and

        (b)     your message system will be completely protected against viruses.

23.14 You acknowledge that the virus scanning feature may:

        (a)     prevent some messages which are not infected with viruses from reaching
                you; and

        (b)     cause a delay in delivery of messages to your inbox.

        Microsoft Online Services Administration Centre and My Company Portal
23.15 The Microsoft Online Services Administration Centre is a web portal hosted by
      Microsoft that your customer administrator can access and use to manage user
      accounts for your Microsoft Office Communications Online service.

23.16 Only users provided administration rights in the Microsoft Online Services
      Administration Centre can access and use the Microsoft Online Services
      Administration Centre.

23.17 We will also provide you access to and use of the My Company Portal which is a
      portal to enable your users to access the Microsoft Office Communications Online
      service.

        Subscription Term
23.18 You must subscribe to the Microsoft Office Communications Online service for an
      initial 12 month term (the Initial Term) in order to use, and permit users to use, the
      Microsoft Office Communications Online services (except for any trial period
      permitted expressly by us).

23.19 At the end of the Initial Term, if you do not terminate or cancel your subscription it
      will be automatically renewed for a further 12 month subscription term (the




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       Renewal Term), on the basis of the terms and conditions and fees and charges
       applicable at the date of renewal. If you do not terminate or cancel your
       subscription at the end of the first Renewal Term, it will be automatically renewed
       for a further Renewal Term, on the basis of the terms and conditions and fees and
       charges applicable at the date of renewal. If you terminate or cancel the service
       during a Renewal Term, there will be no early termination charges but you will be
       liable for the Monthly Fees for the month (your billing cycle) in which you
       terminate or cancel.

23.20 You can cancel renewal of your subscription at any time prior to the expiry of your
      Initial Term or Renewal Term, by notifying the T-Suite Support Helpdesk.

       Charges
23.21 Without limiting any other charges payable by you under these Our Customer
      Terms, you agree that we will charge you Monthly Fees for all User SLs for your
      Microsoft Office Communications Online service:

       (a)     for the Initial Term, on the prices set out on the Microsoft Office
               Communications Online site on http://www.telstra.com/t-suite at the time
               your subscription commences; and

       (b)     for any Renewal Term, on the prices set out on the Microsoft Office
               Communications Online site on http://www.telstra.com/t-suite at the time
               the Renewal Term commences.

       Changing licence numbers
23.22 If you wish to decrease the number of User SLs under your subscription you will
      need to cancel your existing subscription and commence a new subscription. If you
      do this early termination charges will apply.

23.23 If you wish to increase the number of User SLs under your subscription your
      Customer Administrator will be able to do this through the T-Suite Management
      Console. The additional User SLs will be included in your existing subscription
      and will expire on the expiry date of your existing subscription. The additional
      User SLs will be charged on the basis of the subscription fees applicable on the date
      you commenced your subscription (not as at the date that you increase the User
      SLs). If adding the additional User SLs moves your subscription into new pricing
      tier, all User SLs under your subscription will be charged on the basis of that tier
      (being the tier pricing applicable on the date you commenced your subscription not
      as at the date that you increase the User SLs) from the date of the purchase of the
      additional User SLs.

       Moving to Business Productivity Online Standard Suite
23.24 If you wish move all or some of the User SLs from a Microsoft Office
      Communications Online service to the Business Productivity Online Standard Suite,
      you will need to cancel the existing subscription and enter into a new agreement or




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       subscription(s). If you do this and retain the same total number of User SLs the
       early termination charges in relation to your cancellation will be waived on
       application to the T-Suite Support Helpdesk within 30 days of the cancellation.

23.25 Except as set out above, if you wish to move all or some of the User SLs to a
      different Microsoft Online Service, you will need to cancel the existing subscription
      and enter into a new agreement or subscription(s) with us. If you do this early
      termination charges in relation to your cancellation will apply.

       Early Termination Charges
23.26 If you terminate or cancel your Microsoft Office Communications Online service,
      unless expressly set out in this Section22, we may charge you an early termination
      charge.

23.27 The early termination charge in relation to the Microsoft Office Communications
      Online service is:

       (a)     if you terminate or cancel the service during the first 30 days of the Initial
               Term, zero (although you are still liable to pay the Monthly Fees for the
               subscription for the first month of the Initial Term);

       (b)     if you terminate or cancel the service during the Initial Term and after the
               first 30 days of the Initial Term, calculated as 80% of the Monthly Fees
               multiplied by the number of remaining months of the Initial Term (you are
               also still liable to pay the Monthly Fees for the subscription for the month in
               which you terminate or cancel); and

       (c)     if you terminate or cancel the service during a Renewal Term, zero (you are
               still also liable to pay the Monthly Fees for the subscription for the month in
               which you terminate or cancel).

       System requirements
23.28 You are responsible for having the platforms, system, hardware and software
      required for access to, and use of, the Microsoft Office Communications Online
      service as set out on the Microsoft Office Communications Online site on
      http://www.telstra.com/t-suite. You acknowledge that if you do not have such
      platform, system, hardware or software (including Microsoft Office Communicator
      2007 R2) you may not be able to access or use the Microsoft Office
      Communications Online services. In such circumstances, you will still be liable for
      all fees and charges in relation to your subscription for those service(s).

       Your obligations
23.29 You must comply and ensure each of your users of the Microsoft Office
      Communications Online service complies with the Microsoft Online Service Terms
      of Use set out in Section 25 of these T-Suite Our Customer Terms with respect to




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       their access to and use of the Microsoft Office Communications Online services.

23.30 Except as permitted under such Microsoft Online Service Terms of Use, you may
      not and must ensure that each of your users of the Microsoft Office
      Communications Online service does not access or use the Microsoft Office
      Communications Online service after your subscription terminates, is cancelled or
      expires.

       Disclaimer
23.31 Without limiting any other disclaimers in Our Customer Terms, you acknowledge
      that the information, software, products, and services included in or available
      through the Microsoft Office Communications Online service may include errors
      including inaccuracies or typographical errors.

23.32 To the extent permitted by applicable law, we (including our affiliates) do not and
      our suppliers (including their affiliates) do not make any representations or
      warranties in relation to the Microsoft Office Communications Online services
      (including fitness for a particular purpose, merchantability, title and non-
      infringement of third party rights, or that the Microsoft Office Communications
      Online services will be uninterrupted or error free), and have no liability for
      damages, whether direct, indirect or consequential, arising from the use by you or
      your users of the Microsoft Office Communications Online services.

23.33 To the extent there are any warranties in relation to the Microsoft Office
      Communications Online service which cannot be excluded by law, our liability (and
      that of our suppliers) for breach of such warranty will, to the extent permitted by
      law, be limited, at our option, to the supply of the Microsoft Office
      Communications Online services again or the payment of the cost of having the
      Microsoft Office Communications Online services supplied again in accordance
      with these T-Suite Our Customer Terms.

23.34 We and Microsoft affiliates disclaim any express or implied warranty of fitness for
      high risk Activities. Without limiting any other provision in Our Customer Terms,
      you acknowledge that the Microsoft Office Communications Online service is not
      fault-tolerant and is not designed, manufactured or intended for use with on-line
      control equipment in hazardous environments requiring fail-safe performance in
      which the failure of the service could lead directly to death, personal injury, or
      severe physical, property or environmental damage ("high risk activities"). To the
      extent permitted by law, we, and our suppliers and contractors, expressly disclaim
      any express or implied warranty of fitness for purpose of the Microsoft Office
      Communications Online service for high risk activities.

       Liability
23.35 We will not be responsible or liable in any way for:

       (a)     unauthorised access to or alteration of your transmissions or data with, any
               material or data sent or received or not sent or received with, or any




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                transactions entered into through or in connection with, the Microsoft
                Office Communications Online service:

        (b)     any threatening, defamatory, obscene, offensive or illegal content or
                conduct of any other party or any infringement of another's rights, including
                intellectual property rights;

        (c)     any content sent using and/or included in the Microsoft Office
                Communications Online service; and/or

        (d)     the deletion, corruption or failure to store any messages or other content
                maintained or transmitted by the Microsoft Office Communications Online
                service.

        Indemnity
23.36 You agree to indemnify and hold us (and our suppliers) harmless from any claim,
      demand, or damage, including reasonable legal fees, asserted by any third party due
      to or arising out of your or your user's use of, or conduct while using, the Microsoft
      Office Communications Online service.


24      Microsoft Office Live Meeting [not available to all
        customers on and from 29 June 2011]
24.1    The Microsoft Office Live Meeting service described in this section is not available
        to new customers on and from 29 June 2011.

24.2    On and from 31 October 2012, the Microsoft Office Live Meeting service described
        in this section will be withdrawn from the market.

        What is the Microsoft Office Live Meeting?
24.3    The Microsoft Office Live Meeting service is a Microsoft hosted web conferencing
        service that enables users to collaborate online with others. The Microsoft Office
        Live Meeting service is hosted by, and all or part of the Microsoft Office Live
        Meeting service is provided by, third party suppliers.

24.4    Subject to the following clause, we make the Microsoft Office Live Meeting service
        available to your employees, agents and contractors in respect of which you hold a
        standard or professional subscription user licence ("User SL") for the Microsoft
        Office Live Meeting service.

24.5    You do not need a User SL for external users who access the online service for
        purposes other than scheduling or conducting a web conference.

24.6    The Microsoft Office Live Meeting service is provided in accordance with this
        section 23 (Microsoft Office Live Meeting Online), section 3 (General Terms) and
        section 25 (Microsoft Online Service Terms of Use) of these T-Suite Our Customer



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        Terms and any other terms and conditions notified to you by Telstra from time to
        time.

        Service features
24.7    The Microsoft Office Live Meeting service includes the following features (which
        may be revised by us from time to time in accordance with these Our Customer
        Terms) for each user for which you maintain a standard User SL:

        (a)     single meeting client for on-premise and hosted conferencing;

        (b)     interactive whiteboard and annotation tools;

        (c)     meeting reports, and content storage and management tools;

        (d)     rich media presentations; and

        (e)     handout distribution.

24.8    The Microsoft Office Live Meeting service also includes the features and
        functionality (which may be revised by us from time to time in accordance with
        these Our Customer Terms) as are advised on the Microsoft Office Live Meeting
        site on http://www.telstra.com/t-suite Microsoft Office Live Meeting.

        Microsoft Online Services Administration Centre and My Company Portal
24.9    The Microsoft Online Services Administration Centre is a web portal hosted by
        Microsoft that your customer administrator can access and use to manage user
        accounts for your Microsoft Office Live Meeting service.

24.10 Only users provided administration rights in the Microsoft Online Services
      Administration Centre can access and use the Microsoft Online Services
      Administration Centre.

24.11 We will also provide you access to and use of the My Company Portal which is a
      portal to enable your users to access the Microsoft Office Live Meeting service.

        Subscription Term
24.12 You must subscribe to the Microsoft Office Live Meeting service for an initial 12
      month term (the "Initial Term") in order to use, and permit users to use, the
      Microsoft Office Live Meeting services (except for any trial period permitted
      expressly by us).

24.13 At the end of the Initial Term, if you do not terminate or cancel your subscription it
      will be automatically renewed for a further 12 month subscription term (the
      "Renewal Term"), on the basis of the terms and conditions and fees and charges
      applicable at the date of renewal. If you do not terminate or cancel your
      subscription at the end of the first Renewal Term, it will be automatically renewed
      for a further Renewal Term, on the basis of the terms and conditions and fees and




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       charges applicable at the date of renewal. If you terminate or cancel the service
       during a Renewal Term, there will be no early termination charges but you will be
       liable for the Monthly Fees for the month (your billing cycle) in which you
       terminate or cancel.

24.14 You can cancel renewal of your subscription at any time prior to the expiry of your
      Initial Term or Renewal Term, by notifying the T-Suite Support Helpdesk.

       Charges
24.15 Without limiting any other charges payable by you under these Our Customer
      Terms, you agree that we will charge you Monthly Fees for all User SLs for your
      Microsoft Office Live Meeting service:

       (a)     for the Initial Term, on the prices set out on the Microsoft Office Live
               Meeting site on http://www.telstra.com/t-suite at the time your subscription
               commences; and

       (b)     for any Renewal Term, on the prices set out on the Microsoft Office Live
               Meeting site on http://www.telstra.com/t-suite at the time the Renewal Term
               commences. Microsoft Office Live Meeting

       Changing licence numbers
24.16 If you wish to decrease the number of User SLs under your subscription you will
      need to cancel your existing subscription and commence a new subscription. If you
      do this early termination charges will apply.

24.17 If you wish to increase the number of User SLs under your subscription your
      Customer Administrator will be able to do this through the T-Suite Management
      Console. The additional User SLs will be included in your existing subscription
      and will expire on the expiry date of your existing subscription. The additional
      User SLs will be charged on the basis of the subscription fees applicable on the date
      you commenced your subscription (not as at the date that you increase the User
      SLs). If adding the additional User SLs moves your subscription into new pricing
      tier, all User SLs under your subscription will be charged on the basis of that tier
      (being the tier pricing applicable on the date you commenced your subscription not
      as at the date that you increase the User SLs) from the date of the purchase of the
      additional User SLs.

       Moving to Business Productivity Online Standard Suite
24.18 If you wish move all or some of the User SLs from a Microsoft Office Live Meeting
      service to the Business Productivity Online Standard Suite, you will need to cancel
      the existing subscription and enter into a new agreement or subscription(s). If you
      do this and retain the same total number of User SLs the early termination charges
      in relation to your cancellation will be waived on application to the T-Suite Support
      Helpdesk within 30 days of the cancellation.




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24.19 Except as set out above, if you wish to move all or some of the User SLs to a
      different Microsoft Online Service, you will need to cancel the existing subscription
      and enter into a new agreement or subscription(s) with us. If you do this early
      termination charges in relation to your cancellation will apply.

       Early Termination Charges
24.20 If you terminate or cancel your Microsoft Office Live Meeting service, unless
      expressly set out in this Section 24, we may charge you an early termination charge.

24.21 The early termination charge in relation to the Microsoft Office Live Meeting
      service is:

       (a)     if you terminate or cancel the service during the first 30 days of the Initial
               Term, zero (although you are still liable to pay the Monthly Fees for the
               subscription for the first month of the Initial Term);

       (b)     if you terminate or cancel the service during the Initial Term and after the
               first 30 days of the Initial Term, calculated as 80% of the Monthly Fees
               multiplied by the number of remaining months of the Initial Term (you are
               also still liable to pay the Monthly Fees for the subscription for the month in
               which you terminate or cancel); and

       (c)     if you terminate or cancel the service during a Renewal Term, zero (you are
               still also liable to pay the Monthly Fees for the subscription for the month in
               which you terminate or cancel).

       System requirements
24.22 You are responsible for having other platforms, system, hardware and software
      (including appropriate web and video cameras attached to personal computers and
      downloadable plug ins) required for access to, and use of, the Microsoft Office Live
      Meeting services as set out on the Microsoft Office Live Meeting site on
      http://www.telstra.com/t-suite Microsoft Office Live Meeting. You acknowledge
      that if you do not have such platform, system, hardware or software you may not be
      able to access or use the Microsoft Office Live Meeting services. In such
      circumstances, you will still be liable for all fees and charges in relation to your
      subscription for those service(s).

24.23 You must provide all equipment (including appropriate web and video cameras
      attached to personal computers), download all plug ins and other software necessary
      to access the Microsoft Office Live Meeting services.

24.24 Subject to your compliance with this T-Suite Our Customer Terms, we grant you a
      non-exclusive licence for the period you receive the Microsoft Office Live Meeting
      services:

       (a)     to install the web conferencing software (in object code and executable code




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                format only); and

        (b)     to use such software (as installed) solely for the purpose of accessing and
                using the Microsoft Office Live Meeting services.

24.25 We do not guarantee service connectivity or interoperability of the Microsoft Office
      Live Meeting services with all mobile devices or other video devices.

        Your obligations
24.26 You must comply and ensure each of your users of the Microsoft Office Live
      Meeting service complies with the Microsoft Online Service Terms of Use set out
      in Section 25 Error! Reference source not found.of these T-Suite Our Customer
      Terms with respect to their access to and use of the Microsoft Office Live Meeting
      services.

24.27 Except as permitted under such Microsoft Online Service Terms of Use, you may
      not and must ensure that each of your users of the Microsoft Office Live Meeting
      service does not access or use the Microsoft Office Live Meeting service after your
      subscription terminates, is cancelled or expires.

        Recording of web conferences
24.28    By your use of the Microsoft Office Live Meeting service, users may record
        meetings and collect and use identifying information about the participants using
        Microsoft Office Live Meeting. The laws of some states and countries require
        individuals to give their prior consent to the recording of their communications
        and/or restrict the collection, storage and use of the information that identifies them.
        You agree:

        (a)     to comply with all applicable laws;

        (b)     to provide any reasonable assistance requested to assist us in complying
                with our obligations under applicable laws; and

        (c)     to obtain all necessary consents and make all necessary disclosures before
                you or any user accesses or uses the Microsoft Office Live Meeting service.

        Disclaimer
24.29 Without limiting any other disclaimers in Our Customer Terms, you acknowledge
      that the information, software, products, and services included in or available
      through the Microsoft Office Live Meeting service may include errors including
      inaccuracies or typographical errors.

24.30 To the extent permitted by applicable law, we (including our affiliates) do not and
      our suppliers (including their affiliates) do not make any representations or
      warranties in relation to the Microsoft Office Live Meeting services (including
      fitness for a particular purpose, merchantability, title and non-infringement of third
      party rights, or that the Microsoft Office Live Meeting services will be



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        uninterrupted or error free), and have no liability for damages, whether direct,
        indirect or consequential, arising from the use by you or your users of the Microsoft
        Office Live Meeting services.

24.31 To the extent there are any warranties in relation to the Microsoft Office Live
      Meeting service which cannot be excluded by law, our liability (and that of our
      suppliers) for breach of such warranty will, to the extent permitted by law, be
      limited, at our option, to the supply of the Microsoft Office Live Meeting services
      again or the payment of the cost of having the Microsoft Office Live Meeting
      services supplied again in accordance with these T-Suite Our Customer Terms.

24.32 We and Microsoft affiliates disclaim any express or implied warranty of fitness for
      high risk activities. Without limiting any other provision in Our Customer Terms,
      you acknowledge that the Microsoft Office Live Meeting service is not fault-
      tolerant and is not designed, manufactured or intended for use with on-line control
      equipment in hazardous environments requiring fail-safe performance in which the
      failure of the service could lead directly to death, personal injury, or severe
      physical, property or environmental damage ("high risk activities"). To the extent
      permitted by law, we, and our suppliers and contractors, expressly disclaim any
      express or implied warranty of fitness for purpose of the Microsoft Office Live
      Meeting service for high risk activities.

        Liability
24.33 We will not be responsible or liable in any way for:

        (a)     unauthorised access to or alteration of your transmissions or data with, any
                material or data sent or received or not sent or received with, or any
                transactions entered into through or in connection with, the Microsoft
                Office Live Meeting service:

        (b)     any threatening, defamatory, obscene, offensive or illegal content or
                conduct of any other party or any infringement of another's rights, including
                intellectual property rights;

        (c)     any content sent using and/or included in the Microsoft Office Live Meeting
                service; and/or

        (d)     the deletion, corruption or failure to store any messages or other content
                maintained or transmitted by the Microsoft Office Live Meeting service.

        Indemnity
24.34 You agree to indemnify and hold us (and our suppliers) harmless from any claim,
      demand, or damage, including reasonable legal fees, asserted by any third party due
      to or arising out of your or your user's use of, or conduct while using, the Microsoft
      Office Live Meeting service.




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25     BUSINESS PRODUCTIVITY ONLINE SUITE [not available
       to all customers on and from 29 June 2011]
25.1   The Business Productivity Online Suites described in this section are not available
       to new customers on and from 29 June 2011.

25.2   On and from 31 October 2012, the Business Productivity Online Suites described in
       this section will be withdrawn from the market.

       What is the Business Productivity Online Standard Suite?
25.3   The Business Productivity Online Standard Suite service is a Microsoft hosted
       service which comprises access to and use of all of the following:

       (a)     the Microsoft Exchange Online Standard Service as described in section
               18of Our Customer Terms for T Suite Services;

       (b)     the Microsoft SharePoint Online Standard Service as described in section
               20 of Our Customer Terms for T Suite Services;

       (c)     the Microsoft Office Communications Online service as described in
               section 22 of Our Customer Terms for T Suite Services; and

       (d)     the Microsoft Office Live Meeting service as described in section 24 of Our
               Customer Terms for T Suite Services,

       (together, " Business Productivity Online Standard Suite").

25.4   We make the Business Productivity Online Standard Suite service available to
       employees, agents and contractors in respect of which you hold standard
       subscription user licences ("standard User SLs") for the Business Productivity
       Online Standard Suite service.

25.5   The same provisions for each of the individual Microsoft Online Standard Services
       as set out in the above Our Customer Terms for T Suite Services apply to your and
       your user's use of the respective Microsoft Online Standard Services as part of the
       Business Productivity Online Suite Standard Service other than the sections headed
       'Charges', 'Subscription Term' and 'Early termination charges' (which are set out
       in relation to the Business Productivity Online Standard Suite services below).

       What is the Business Productivity Online Deskless Worker Suite?
25.6   The Business Productivity Online Deskless Worker Suite service is a Microsoft
       hosted service which comprises access to and use of all of the following:

       (a)     the Microsoft Exchange Online Deskless Worker Service as described in
               section 18 of Our Customer Terms for T Suite Services; and

       (b)     the Microsoft SharePoint Online Deskless Worker Service as described in




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               section 21 of Our Customer Terms for T Suite Services;

       (together, " Business Productivity Online Deskless Worker Suite").

25.7   We make the Business Productivity Online Deskless Worker Suite service available
       to individuals in respect of which you hold deskless worker subscription user
       licences ("deskless worker User SLs") for the Business Productivity Online
       Deskless Worker Suite service.

25.8   The same provisions for each of the individual Microsoft Online Deskless Worker
       Services as set out in the above Our Customer Terms for T Suite Services apply to
       your and your user's use of the respective Microsoft Online Deskless Worker
       Services as part of the Business Productivity Online Suite Deskless Worker Service
       other than the sections headed 'Charges', 'Subscription Term' and 'Early
       termination charges' (which are set out in relation to the Business Productivity
       Online Deskless Worker Suite services below).

       Trial
25.9   A trial for the Business Productivity Online Standard Suite is available to customers
       for a limited number of 20 users and expires after 30 days following sign up to the
       trial (the "Trial Period"). One trial is permitted per customer.

25.10 After the Trial Period, if you do not subscribe to a Microsoft Online Standard
      Service or a Business Productivity Online Standard Suite service in respect of all
      users for whom the trial was undertaken then, user information and data, including
      mailbox content, hosted data and other related settings, will be stored for 30 days
      only and will be deleted after that time.

25.11 A 30 day trial for the Business Productivity Online Deskless Worker Suite is
      available to customers for a limited number of 20 users (the "Trial Period"). One
      trial is permitted per customer.

25.12 After the Trial Period, if you do not subscribe to a Microsoft Online Standard
      Services, Microsoft Online Deskless Worker Service, Business Productivity Online
      Standard Suite service or Business Productivity Online Deskless Worker Suite
      service then, user information and data, including mailbox content, hosted data and
      other related settings, will be deleted for those users for whom you have not
      obtained an applicable subscription user licence.

25.13 If you subscribe for a number of users that is less than the number of users for the
      trial, then only the information and data, including mailbox content, hosted data and
      other related settings, for the subscribed number of users will be migrated. It is
      your responsibility to, within 30 days, disable the users information and data you do
      not wish to continue. You can do this through the Microsoft Online Services
      Administration Centre. If you fail to select the users who will be migrated within
      30 days then we will select them and the information and data for other users will




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        be deleted.

25.14 Without limiting anything above, if you decide to purchase an individual Microsoft
      Online Service (not a Business Productivity Online Suite or Business Productivity
      Online Deskless Worker Service) then you will be responsible for migrating all
      information and data from the trial user accounts to those of the Microsoft Online
      Service selected by you within 30 days of the expiry of the trial. You can do this
      through the Microsoft Online Services Administration Centre.

        Subscription
25.15 You must subscribe to a Business Productivity Online Suite service for an initial 12
      month term (the "Initial Term") in order to use, and permit users to use, the
      Business Productivity Online Suite service (except for any trial period permitted
      expressly by us).

25.16 At the end of the Initial Term, if you do not terminate or cancel your subscription it
      will be automatically renewed for a further 12 month subscription term (the
      "Renewal Term"), on the basis of the terms and conditions and fees and charges
      applicable at the date of renewal. If you do not terminate or cancel your
      subscription at the end of the first Renewal Term, it will be automatically renewed
      for a further Renewal Term, on the basis of the terms and conditions and fees and
      charges applicable at the date of renewal. If you terminate or cancel the service
      during a Renewal Term, there will be no early termination charges but you will be
      liable for the Monthly Fees for the month (your billing cycle) in which you
      terminate or cancel.

25.17 You can cancel renewal of your subscription at any time prior to the expiry of your
      Initial Term or Renewal Term, by notifying the T-Suite Support Helpdesk.

        Charges
25.18 Without limiting any other charges payable by you under these Our Customer
      Terms, you agree that we will charge you Monthly Fees for all User SLs for your
      subscription for your Business Productivity Online Suite service:

        (a)     for the Initial Term, on the prices set out on the Business Productivity
                Online Suite site on http://www.telstra.com/t-suite at the time your
                subscription commences; and

        (b)     for any Renewal Term, on the prices set out on the Business Productivity
                Online Suite site on http://www.telstra.com/t-suite at the time the Renewal
                Term commences.

        Changing licence numbers
25.19 If you wish to decrease the number of standard User SLs or deskless worker User
      SLs under your subscription you will need to cancel your existing subscription and




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       commence a new subscription. If you do this early termination charges will apply.

25.20 If you wish to increase the number of standard User SLs or deskless worker User
      SLs under your subscription your Customer Administrator will be able to do this
      through the T-Suite Management Console. The additional User SLs will be
      included in your existing subscription and will expire on the expiry date of your
      existing subscription. The additional User SLs will be charged on the basis of the
      subscription fees applicable on the date you commenced your subscription (not as at
      the date that you increase the User SLs). If adding the additional User SLs moves
      your subscription into new pricing tier, all User SLs under your subscription will be
      charged on the basis of that tier (being the tier pricing applicable on the date you
      commenced your subscription not as at the date that you increase the User SLs)
      from the date of the purchase of the additional User SLs.

       Early Termination Charges
25.21 If you terminate or cancel your Microsoft Business Productivity Online service,
      unless expressly set out in this Section 25, we may charge you an early termination
      charge.

25.22 The early termination charge in relation to the Microsoft Business Productivity
      Online service is:

       (a)     if you terminate or cancel the service during the first 30 days of the Initial
               Term, zero (although you are still liable to pay the Monthly Fees for the
               subscription for the first month of the Initial Term);

       (b)     if you terminate or cancel the service during the Initial Term and after the
               first 30 days of the Initial Term, calculated as 80% of the Monthly Fees
               multiplied by the number of remaining months of the Initial Term (you are
               also still liable to pay the Monthly Fees for the subscription for the month in
               which you terminate or cancel); and

       (c)     if you terminate or cancel the service during a Renewal Term, zero (you are
               still also liable to pay the Monthly Fees for the subscription for the month in
               which you terminate or cancel).




26     MICROSOFT ONLINE SERVICE - TERMS OF USE
26.1   This Microsoft Online Service Terms of Use section only applies to the Microsoft
       Online Services listed in section 25.2 below.

       Definitions

26.2   In this Microsoft Online Service Terms of Use section, the following words have




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       the following special meanings:

       Microsoft Online Service means:

       (a)     the Microsoft Exchange Online service as described in section 18 of Our
               Customer Terms for T Suite Services;

       (b)     the Hosted BlackBerry for Microsoft Exchange Online service as described
               in section 19 of Our Customer Terms for T Suite Services;

       (c)     the Microsoft SharePoint Online service as described in section 20 of Our
               Customer Terms for T Suite Services (including any Microsoft SharePoint
               Online – Additional Storage, as described in section 21 of Our Customer
               Terms for T Suite Services);

       (d)     the Microsoft Office Communications Online service as described in
               section 22 of Our Customer Terms for T Suite Services;

       (e)     the Microsoft Office Live Meeting service as described in section 23 of Our
               Customer Terms for T Suite Services,

       and any of the above provided under a Business Productivity Online Suite service
       (as described in section 24 of Our Customer Terms for T Suite Services).

       Microsoft Software means any software of Telstra or our supplier's (including
       Microsoft) that we provide or make available to you to enable you and each User to
       sign in or use the Microsoft Online Services

       Subscriber Data is all data that is collected or processed by us or on our behalf in
       providing the Microsoft Online Services.

       User means any individual who accesses or uses a Microsoft Online Service or
       Microsoft Software.

       User Licence means a subscription licence granted by us to a User.

       Amending the terms of use

26.3   We may update the terms of use set out in this Section 25 at any time. Subject to
       any right you may have to cancel your subscription to a Microsoft Online Service,
       you agree to the new terms by continuing to use the Microsoft Online Services after
       we notify you of them.

       No Commercial Resale

26.4   Without limiting any other obligation you may have under Our Customer Terms,
       you may not:




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       (a)     offer any Microsoft Online Service as a service bureau; or

       (b)     make any Microsoft Online Service available to third parties on a
               commercial basis.

       Pre-release Services

26.5   The Microsoft Online Services may include pre-release services. Additional terms
       may apply to your use of those pre-release services which will be notified to you by
       us or through the Microsoft Online Services.

       Intellectual Property Rights

26.6   The rights granted under these Microsoft Online Service Terms of Use and a User
       Licence to access the Microsoft Online Service on any device do not give you or
       Users any right to use or exploit our or our supplier’s (including Microsoft's)
       patents or other intellectual property rights in software or devices that access that
       device.

26.7   Without limiting any other rights we retain under these Our Customer Terms, all
       intellectual property rights in documentation provided to you by us for training or
       education or other information about the Microsoft Online Service is, between you
       and us, owned by us. You are granted no rights under such intellectual property
       rights and must not copy such documentation unless permitted by us in writing.

       Font Components

26.8   While the Microsoft Online Service is running, you and any Users under a User SL
       may use fonts in the Microsoft Online Service ("Fonts") to display and print
       content. You may only:

       (a)     embed Fonts in content as permitted by the embedding restrictions in the
               Fonts; and

       (b)     temporarily download Fonts to a printer or other output device to print
               content.

       Software Benchmark Testing

26.9   You must obtain our prior written approval to disclose to a third party the results of
       any benchmark test of the Microsoft Online Service.

       Multiplexing

26.10 Hardware or software you use to:

       (a)     pool connections;




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       (b)     reroute information; or

       (c)     reduce the number of users that directly access or use the product,

       (sometimes referred to as “multiplexing” or “pooling”), does not reduce the number
       of User Licences that you must purchase in relation to the Microsoft Online
       Services.

       Reallocation of User SLs

26.11 You may:

       (a)     permanently reallocate a User Licence from one User to another, provided
               that a User Licence cannot be reassigned back to a previous User of the
               same User Licence; or

       (b)     temporarily reallocate a User Licence to a temporary User while the first
               User is absent.

       Additional service suspension and cancellation rights

26.12 Without limiting any other right we may have, we may suspend, cancel or restrict
      the supply of a Microsoft Online Service or your subscription to or use of it:

       (a)     on reasonable notice;

       (b)     if you or a User uses the Microsoft Online Service in a way that we
               reasonably believe is fraudulent, poses an unacceptable risk to our security
               or network capability, or is illegal or likely to be found illegal;

       (c)     in an emergency or if there are reasonable grounds to believe there is a
               threat or risk to the security of a Microsoft Online Service or integrity of
               our network;

       (d)     for Microsoft Online Service maintenance, if we reasonably believe it is
               necessary or desirable to do so to maintain or restore any part of the
               network; or

       (e)     if we are otherwise required by law to do so.

26.13 If we do suspend or cancel your subscription to a Microsoft Online Service or your
      use of it under the above clause, your right to use the Microsoft Online Service and
      each User Licence in relation to it terminates immediately. After we suspend or
      cancel your subscription to a Microsoft Online Service, you and your Users may not
      be able to access any data through that Microsoft Online Service.

26.14 Without limiting any terms under these Our Customer Terms, if:




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       (a)     you cancel your subscription to a Microsoft Online Service in accordance
               with Our Customer Terms; or

       (b)     your subscription to a Microsoft Online Service is suspended (unless the
               suspension is at your request, for a material breach by the you, due to a
               system or network outage, or because we reasonably believe that the you is
               a credit risk),

       we will:

       (c)     except for the first month of the subscription term, refund to you any
               unused portion of your total monthly fees and any other amount you have
               prepaid on account or in advance for Microsoft Online Service which have
               not been provided to you;

       (d)     deduct from your refund any amounts that you owe to us, such as charges
               you incurred before the cancellation and any applicable early termination
               fee.

26.15 Without limiting any terms under these Our Customer Terms, if you cancel your
      subscription to a Microsoft Online Service at any time before the end of the first
      month of your subscription, you agree that we are not required to refund the
      monthly fees and any other amount that you have prepaid on account or in advice
      for the Microsoft Online Service for the first month.

       Responsibility for Your Accounts

26.16 Without limiting any other obligation you may have under these Our Customer
      Terms, you are responsible for:

       (a)     passwords for Users, if any;

       (b)     all activity with your Microsoft Online Service accounts including that of
               Users; and

       (c)     dealings with third parties that take place through your Microsoft Online
               Service account or associated accounts.

26.17 You must keep and ensure each User keeps your accounts and passwords
      confidential.

26.18 You must tell us right away about any possible misuse of your accounts or any
      security breach related to the Microsoft Online Service.

       Third party software

26.19 You and Users under a User Licence may use Microsoft or Microsoft-approved




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       third party software to sign into and use the Microsoft Online Service.

26.20 You can make one copy of the service software for back-up and archival purposes

       Software Licence Terms

26.21 This section applies to your use of any Microsoft Software. You may install, and
      you and each User under a User Licence may use, Microsoft Software solely to sign
      into and use the Microsoft Online Service on your devices.

26.22 Your right and any User's right to use Microsoft Software in relation to a Microsoft
      Online Service ends on the earlier of the date when:

       (a)     your subscription and right to use the Microsoft Online Service terminates,
               is cancelled or expires; or

       (b)     we update the Microsoft Online Service and it no longer supports the
               Microsoft Software.

26.23 You must uninstall the Microsoft Software when your right to use it ends. We may
      also disable it at that time.

26.24 Without limiting any of the above, if you receive a licence to use Microsoft Office
      Outlook client software ("Outlook") as part of the Microsoft Online Service:

       (a)     you may create and run one instance of Outlook in one physical or virtual
               operating system environment on a single device used by any user for
               whom you acquires a User Licence;

       (b)     your right to use Outlook is not perpetual and will end when your right to
               use the Exchange Online service terminates, is cancelled or expires or
               when we update the Exchange Online service and it no longer supports that
               version of Outlook, whichever comes first; and

       (c)     you must uninstall the software, or we may disable it, when your right to
               use it ends.

26.25 The above terms will prevail over any contradictory software licence terms. From
      time to time, we may check the version of the Microsoft Software being used by
      you and/or your Users and recommend or download updates to your devices. You
      may not receive notice when we download the update and you provide consent
      herein for such download.

       Use of Other Web Sites and Services

26.26 You and each User may only use Microsoft or Microsoft-approved web sites and
      services to access and use the Microsoft Online Service. The terms of use that




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       come with those sites and services apply to your use of them.

       Third Party Content and Services

26.27 To the extent permitted by law, we are not responsible for any third party content
      you or Users access with the Microsoft Online Service, if any.

26.28 You are responsible for your dealings and any dealings of Users with any third
      party (including advertisers) related to the Microsoft Online Service (including the
      delivery of and payment for goods and services).

       Your Materials

26.29 You may be able to submit materials for use in connection with the Microsoft
      Online Service ("Content"). Except for materials we license to you we do not
      claim ownership of any such materials that you post or otherwise provides to us
      related to the online service. However, by posting or otherwise providing your
      Content to or through the Microsoft Online Service, you grant to Users who have
      access to those materials through the Microsoft Online Service free permission to:

       (a)     use, copy, distribute, display, publish, and modify your Content and
               sublicense those rights to others;

       (b)     publish your name in connection with the Content; and

       (c)     grant these permissions to other persons.

26.30 This does not apply to materials we or our suppliers license to you. This section
      only applies to legally permissible content and only to the extent that use and
      publishing of the legally permissible content does not breach the law. We will not
      pay you for your Content. We may refuse to publish, and remove your Content
      from the Microsoft Online Service at any time for any reason. For all Content you
      submit, you must have all rights necessary for you to grant the permissions in this
      section.

26.31 You are responsible for any Content sent using and/or included in the Microsoft
      Online Service.

       Scope of Use (Acceptable Use Policy)

26.32 Without limiting any other obligation you may have under these Our Customer
      Terms (including in particular the Acceptable Use Policy in Section 3), you may not
      and must ensure each User does not:

       (a)     use the Microsoft Online Service to try to gain unauthorized access to any
               service, data, account or network by any means;

       (b)     authorize any third party to access or use the Microsoft Online Service on




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               your behalf (other than you employees, contractors or other persons
               authorized by you to use the Microsoft Online Service in connection with
               your business, as contemplated under Our Customer Terms);

       (c)     use any automated process or service to access or use the Microsoft Online
               Service such as a BOT, a spider or periodic caching of information stored
               by us or our suppliers;

       (d)     falsify any email header information (e.g., “spoofing”);

       (e)     use the Microsoft Online Service to make available any offering designed to
               violate these terms (e.g., enable sending of spam, enable denial of service
               attacks, etc.); or

       (f)     remove, modify, or tamper with any regulatory or legal notice or link that is
               incorporated into the Microsoft Online Service.

       Monitoring Your Use

26.33 You consent to us and our suppliers monitoring use of the Microsoft Online Service
      by you and your Users and to us and our suppliers using and disclosing Subscriber
      Data:

       (a)     to ensure compliance by you and your Users with these T-Suite Our
               Customer Terms:

       (b)     as required or authorised by law;

       (c)     to protect our rights or the rights of others;

       (d)     to provide the Microsoft Online Service;

       (e)     to improve the Microsoft Online Service; or

       (f)     as otherwise provided in these Our Customer Terms.

               Security of Subscriber Data

26.34 Without limiting anything else in these Our Customer Terms, our suppliers will use
      commercial best efforts to use the measures described in the security overview
      applicable to the Microsoft Online Service set out at see
      https://admin.microsoftonline.com to help secure your Subscriber Data collected or
      processed by us or on our behalf in providing Microsoft Online Services.

26.35 You agree that these measures are:

       (a)     except as may be required by law, our and our supplier’s only responsibility
               with respect to the security of Subscriber Data; and




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        (b)     in place of any confidentiality obligation that applies to Subscriber Data
                contained in any other non-disclosure or confidentiality agreement we or
                our suppliers have with you.

26.36 For information on where to find the security overview for the Microsoft Online
      Service refer to https://admin.microsoftonline.com

        Electronic Notices

26.37 You agree that we may provide you and you Users with information about the
      Microsoft Online Service in electronic form. It may be via email to the address you
      provide when you sign up for the online service, or through a web site that we
      identify. Notice via email is given as of the transmission date. As long as you
      use the Microsoft Online Service, you have the software and hardware needed
      to receive these notices.

26.38 You and any User may not use the Microsoft Online Service if you do not agree to
      receive these electronic notices.

        Privacy

26.39 Without limiting anything in Section 3 of these T-Suite Our Customer Terms, you
      acknowledge that Subscriber Data (including Personal Information as defined in the
      Privacy Act 1988 (Cth)) collected through a Microsoft Online Service may be
      transferred and stored and processed in the United States, Australia, Singapore or
      any other country in which our service providers and their subcontractors maintain
      facilities.

26.40 We agree to comply, and will use reasonable efforts to ensure our suppliers comply,
      with the Privacy Act 1988 (Cth)), the Telecommunications Act 1997 (Cth), the Spam
      Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) in relation to
      Subscriber Data.

26.41 You agree that Subscriber Data (including Personal Information as defined in the
      Privacy Act 1988 (Cth)) collected through a Microsoft Online Service may be used
      by Microsoft Regional Sale Corporation and its affiliates for the purposes of
      calculating amounts payable, tracking and monitoring usage of the Microsoft
      Online Services, support services and internal analysis.

26.42    Unless notified to us otherwise, by using a Microsoft Online Service, you consent
        and agree to provide the consent of each User to Microsoft Regional Sale
        Corporation and its affiliates contacting you for the purposes of marketing or selling
        its products and services.

26.43 We will use reasonable efforts to ensure that any collection, use and disclosure by
      Microsoft Regional Sale Corporation and its affiliates of Subscriber Data is in
      accordance with its privacy policies, generally or which are applicable to the




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       specific Microsoft Online Service.

       Retention of data after expiration

26.44 If you allow your subscription to a Microsoft Online Service to expire without
      renewal, we will maintain your Subscriber Data in relation to such Microsoft Online
      Service in a limited function account for at least 90 days ("Expiration Holding
      Period"), during which period you may export your Subscriber Data from your
      User's accounts at your own cost. During the Expiration Holding Period we may
      also provide the Microsoft Online Service with reduced features and functionality
      but we do not guarantee or warrant that this will be available.

26.45 You are advised to export your data from your User's accounts as soon as possible
      after your subscription to such Microsoft Online Service expires because your
      accounts may be permanently deactivated after the end of the Expiration Holding
      Period. You may be able to recover Subscriber Data for a limited period after the
      Expiration Holding Period for a fee but we do not guarantee or warrant that this will
      be available. .

26.46 You agree that after the end of the Expiration Holding Period, we may permanently
      deactivate your User's accounts and then delete Subscriber Data in such accounts.

       Additional termination consequences

26.47 If you wish to terminate your subscription to any Microsoft Online Service before
      its term expires, you must contact us to request termination.

26.48 If you terminate your subscription to any Microsoft Online Service before its term
      expires:

       (a)     we will deactivate you Users' accounts and then delete Subscriber Data
               from those accounts; or

       (b)     if you are terminating your subscription because you are moving from:

                  (i)   a Microsoft Online Service (deskless worker service), to a Microsoft
                        Online Service (standard service); or

                  (ii) a Microsoft Online Service (other than a subscription to the
                       Business Productivity Online Suite) to a Business Productivity
                       Online Standard Suite,

                  the Subscriber Data under existing User SLs will be retained under the
                  new User SLs.

       No Liability for Deletion of Subscriber Data

26.49 You agree that, other than as described above, neither we nor our suppliers have any




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       obligation to continue to hold, export or return your Subscriber Data. You agree
       that neither we nor our suppliers have any liability whatsoever for deletion of your
       Subscriber Data pursuant to the foregoing terms.

       Application of Microsoft Terms and Conditions

26.50 You acknowledge that Terms and Conditions of Microsoft are included on the
      Microsoft Online Services Administration Centre and other Microsoft sites in
      relation to the Microsoft Online Services, including an Acceptable Use Policy (the
      "MOAC Terms").

26.51 Without limiting any obligation of you to comply with such MOAC Terms, to the
      extent of any inconsistency between the MOAC Terms and these T-Suite Our
      Customer Terms (including the Acceptable Use Policy set out in this section 24),
      these T-Suite Our Customer Terms apply.


27     Service Levels for T-Suite
       What are our service levels for T-Suite applications (excluding Microsoft
       Online Services)?

27.1   Unless a service level exclusion applies, we aim to meet the service levels for your
       service set out in the table below. The service levels are based on the availability of
       the T-Suite applications (excluding Microsoft Online Services). Service levels do
       not apply during any trial period for the service. You acknowledge that our service
       levels are targets only and we will not be responsible for failing to meet them.

        Service (excluding trial      Service availability target
        period
                        Email Applications
         Microsoft Exchange                           99.9%
         Hosted BES                                   99.9%
                        Collaboration Applications
         Microsoft SharePoint                         99.9%
         Skoot                                        99.9%
                        Data Backup Applications
         Remote Backup powered                        99.5%
         by Iron Mountain
         Remote Backup powered                        99.0%
         by MozyPro
                        Security Applications




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        Service (excluding trial      Service availability target
        period
         MessageLabs Network                         99.5%
         Security
                         Business Applications
         Microsoft Dynamics                          99.9%
         CRM
         Workforce Guardian                          99.9%
         WORKetc                                     99.9%
         Xero service                                99.9%

       What are our service levels for Microsoft Online Services (only for Microsoft
       Services purchased before 29 June 2011 unless otherwise agreed)?

27.2   Unless we agree otherwise with you, the service levels set out in the table below
       will only apply to your Microsoft Online Service if you purchased your Microsoft
       Online Service before 29 June 2011

27.3   The service levels set out in the table below apply to the following Microsoft Online
       Services:

       (a)     Microsoft Exchange Online;

               (i)      Standard service

               (ii)     Deskless Worker service

       as described in section 18 of Our Customer Terms for T-Suite Services;

       (b)     Microsoft SharePoint Online; and

               (i)      Standard service

               (ii)     Deskless worker service

       as described in section 20 of Our Customer Terms for T-Suite Services;

       (c)     Microsoft Office Communications Online as described in section 22 of Our
               Customer Terms for T-Suite Services; and

       (d)     Microsoft Office Live Meeting as described in section 23 of Our Customer
               Terms for T-Suite Services,

       including Microsoft Online Services in a Business Productivity Online Suite service
       (both Standard and Deskless Worker suites).




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27.4     Unless a service level exclusion applies, we agree to meet the service levels set out
         in the table below for your Microsoft Online Services. The service level is based on
         the Monthly Uptime Percentage of the Microsoft Online Service. The formula to
         calculate the Monthly Uptime Percentage is set out after the table. Service levels do
         not apply during any trial period for the service. The table also sets out the Service
         Credits you will be entitled to if we do not achieve the service level in a particular
         month. The service levels do not apply to the Hosted BlackBerry for Microsoft
         Exchange Online service.

Monthly            Service Credit – stand        Service Credit –            Service Credit –
Uptime             alone Microsoft Online        Microsoft Online            Microsoft Online
Percentage         Service                       Service in Business         Service in Business
                                                 Productivity Online         Productivity Online
                   (% of your monthly            (Standard) Suite            Suite (Deskless
                   service fees payable to       service                     Worker) service
                   us for the MOS Service
                   that is credited to you   (% of your monthly              (% of your monthly
                   for a validated Claim (as service fees payable to         service fees payable to
                   defined in Section 26.3)  us for the BPOS                 us for the BPOS
                                             Service that is credited        Service that is credited
                                             to you for a validated          to you for a validated
                                             Claim (as defined in            Claim (as defined in
                                             Section 26.3)                   Section 26.3)



<99.9%             25%                           If Microsoft Exchange       If Microsoft Exchange
                                                 Online is unavailable –     Online is unavailable –
                                                 10.3%                       12.5%

                                                 If Microsoft SharePoint     If Microsoft SharePoint
                                                 Online is unavailable –     Online is unavailable –
                                                 7.475%                      12.5%

                                                 If Microsoft Office Live
                                                 Meeting is unavailable –
                                                 4.65%

                                                 If Microsoft Office
                                                 Communicator Online
                                                 is unavailable – 2.575 %




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<99%              50%                             If Microsoft Exchange      If Microsoft Exchange
                                                  Online is unavailable –    Online is unavailable –
                                                  20.6%                      25%

                                                  If Microsoft SharePoint    If Microsoft SharePoint
                                                  Online is unavailable –    Online is unavailable –
                                                  14.95%                     25%

                                                  If Microsoft Office Live
                                                  Meeting is unavailable –
                                                  9.3%

                                                  If Microsoft Office
                                                  Communicator Online
                                                  is unavailable – 5.15 %

<95%              100%                            If Microsoft Exchange      If Microsoft Exchange
                                                  Online is unavailable –    Online is unavailable –
                                                  41.2%                      50%

                                                  If Microsoft SharePoint    If Microsoft SharePoint
                                                  Online is unavailable –    Online is unavailable –
                                                  29.9%                      50%

                                                  If Microsoft Office Live
                                                  Meeting is unavailable –
                                                  18.6%

                                                  If Microsoft Office
                                                  Communicator Online
                                                  is unavailable – 10.3 %

       "Monthly Uptime Percentage" is described in the following formula:

       "Downtime" has the following meaning in respect of the following Microsoft
       Online Services:

        Microsoft Online Service                  Downtime means:

        Microsoft Exchange Online                 Any period of time when end users are
                                                  unable to send or receive email with Outlook
                                                  Web Access

        Microsoft SharePoint Online               Any period of time when end users are
                                                  unable to read or write any portion of a
                                                  SharePoint site collection for which they
                                                  have appropriate permissions




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        Microsoft Office Live Meeting         Any interruption in a business customer’s
                                              ability to access or use its Live Meeting
                                              conference center. Logged start and stop
                                              events will be used to measure interruptions
                                              and whether they are service or customer
                                              impacting.

        Microsoft Office Communicator         A complete outage of the instant messaging
        Online                                and presence functionality, meaning that the
                                              Office Communications Online service has
                                              no ability to login, obtain presence status, or
                                              conduct instant message conversations



       (e)     Downtime does not include:

               (i)    the period of time when the MOS Service is not available as a result
                      of Scheduled Downtime. Scheduled Downtime means those times
                      where Telstra notifies you in advance of such Downtime.
                      Scheduled Downtime will be between the hours of 12 am to 7 am
                      (AEST); or

               (ii)   intermittent periods of unavailability for less than ten minutes each.

27.5   The total Service Credits payable in any calendar month in respect of the Microsoft
       Online Service will not, under any circumstance, exceed the monthly service fee
       paid by you for the Microsoft Online Service, for that month.

27.6   The Service Credits (whether or not claimed by you) are the sole remedy available
       to you for any failure by us to meet the relevant Service Level for the Microsoft
       Online Services.

27.7   You can submit a claim for a Service Credit ("Claim") if:

       (a)     a Service Level has not been met;

       (b)     a Service Level Exclusion, set out below, does not apply; and

       (c)     a Service Credit is due to you under these terms,

       (an "Availability Incident").

27.8   In order for you to be eligible to submit a Claim for any Availability Incident, you
       must notify the HelpDesk and at the same time submit a Claim (including
       reasonable details to support the Claim) within five business days of the occurrence
       of the Availability Incident




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27.9   Reasonable details regarding a Claim may include, a detailed description of the
       Availability Incident, the duration of the Availability Incident, and any attempts
       made by you to resolve the Availability Incident.


       Service level exclusions

27.10 We will not be liable for failure to meet a Service Level (for any T-Suite application
      including the Microsoft Online Services) which:

       (a)     is an intermittent period for less than 10 minutes;

       (b)     is caused by you or as a result of your negligence or breach of an obligation
               including any breach by you or your users of obligations under T-Suite Our
               Customer Terms;

       (c)     is caused by you or your users failing to follow our reasonable directions;

       (d)     arises from you providing us with full and accurate information about the
               incidents that you report to us;

       (e)     is attributable to an event not reasonably within our control or our sub-
               contractor's control;

       (f)     results from any problems or unavailability of internet connectivity or your
               internal network;

       (g)     occurs during Scheduled Downtime;

       (h)     without limiting any of the above, is due to any of the following faults:

               (i)     faults caused by hardware, software or systems used by you (such as
                       due to incompatibility), unless such hardware, system, software is
                       provided by us as part of the service;

               (ii)    faults caused by you or any person accessing your service using
                       your password or access key or by your invitation;

               (iii)   faults caused by your negligence or the negligence of any person
                       accessing your service using your password or access key or by
                       your invitation;

               (iv)    faults due to wilful damage to your service by you or any person
                       accessing your service using your password or access key or by
                       your invitation;

               (v)     faults with your equipment that have not been caused by us; or




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       (i)     is a result of downtime required by Telstra to implement an emergency or
               planned outage to perform urgent or maintenance work. We aim to provide
               you with as much notice (through the T-Suite portal) as possible before an
               emergency outage.

27.11 If we determine that you have submitted a Claim that relates to one of the
      exclusions set out in Section 26.9, we may charge you, and you agree to pay, our
      reasonable costs incurred in examining, or rectifying the problems referred to in,
      your Claim.


28     Microsoft Exchange Online [only available from 29 June
       2011]
28.1   The terms and conditions set out in this section will apply to you if you purchased
       your Microsoft Exchange Online application on or after 29 June 2011 unless we
       have agreed otherwise with you.

       What is Microsoft Exchange Online?

28.2   The Microsoft Exchange Online application is a Microsoft hosted enterprise
       messaging application based on the Microsoft Exchange Server 2010 application.
       The Microsoft Exchange Online application is hosted by, and all or part of the
       Microsoft Exchange Online application is provided by, third party suppliers.

28.3   We make the Microsoft Exchange Online application available to your employees,
       agents and contractors in respect of which you hold a user licence ("User SL") for
       the Microsoft Exchange Online application either as a standalone application or as
       part of an eligible Microsoft Office 365 Suite (for more information regarding
       Microsoft Office 365 Suites, please refer to section 34 of these T-Suite Our
       Customer Terms).

28.4   We offer the following types of User SLs for the Microsoft Exchange Online
       application:

       (a)      Exchange Online Kiosk User SL;

        (b)     Exchange Online (Plan 1) User SL; and

        (c)     Exchange Online (Plan 2) User SL.

28.5   The key application features for each User SL type are set out in the table below in
       addition to the key application features of the Microsoft Exchange Online
       application provided under the Microsoft Office 365 (Plan P1) User SL. For more
       information regarding the Microsoft Office 365 (Plan P1) User SL, please refer to
       section 34 of these T-Suite Our Customer Terms.

28.6   The Microsoft Exchange Online application is provided in accordance with this



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       section 27 (Microsoft Exchange Online), section 3 (General Terms) and section 35
       (Microsoft Online Service Terms of Use) of these T-Suite Our Customer Terms and
       any other terms and conditions notified to you by Telstra from time to time.

       Application features

28.7   The Microsoft Exchange Online application includes the following features (which
       may be revised by us from time to time in accordance with these Our Customer
       Terms) and such other standard user features which are advised from time to time
       by us or Microsoft:


Application      For each user     For each user      For each user     For each user
Feature          for which you     for which you      for which you     for which you
                 maintain an       maintain an        maintain an       maintain an
                 Exchange          Exchange           Exchange          Microsoft
                 Online Kiosk      Online (Plan 1)    Online (Plan 2)   Office 365
                 User SL           User SL            User SL           (Plan P1) User
                                                                        SL

Mailbox size     500 megabytes     25 gigabytes       25 gigabytes      25 gigabytes
                 (MB) per user     (GB) of storage    (GB) of storage   (GB) of storage
                                   per user           per user in the   per user
                                   apportioned        user's primary    apportioned
                                   between the        mailbox, plus     between the
                                   user's primary     unlimited         user's primary
                                   mailbox and        storage in the    mailbox and
                                   personal archive   user's personal   personal archive
                                                      archive

Maximum          As advised by     As advised by      As advised by     50 user
number of        us or Microsoft   us or Microsoft    us or Microsoft   mailboxes
mailboxes        from time to      from time to       from time to
                 time              time               time

Outlook Web      Yes               Yes                Yes               Yes
App (regular
and light
versions)

Mailbox access   Yes               Yes                Yes               Yes
through the
POP3 protocol

IMAP mailbox     No                Yes                Yes               Yes
access through
the IMAP4
protocol




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Application         For each user      For each user      For each user     For each user
Feature             for which you      for which you      for which you     for which you
                    maintain an        maintain an        maintain an       maintain an
                    Exchange           Exchange           Exchange          Microsoft
                    Online Kiosk       Online (Plan 1)    Online (Plan 2)   Office 365
                    User SL            User SL            User SL           (Plan P1) User
                                                                            SL

Support of          No                 Yes                Yes               Yes
Microsoft
Exchange
ActiveSync®

Hosted              No                 No                 Yes               No
voicemail
(unified
messaging)

Legal hold          No                 No                 Yes               No
capabilities
which help
preserve
mailbox
contents for a
specific period

Shared              No                 Yes                Yes               No
mailbox
functionality

Global Address Yes                     Yes                Yes               Yes
List access


28.8   The Microsoft Exchange Online application also provides:

       (a)        spam filtering and virus protection through Microsoft Forefront Online
                  Protection for Exchange;

        (b)       migration tools to allow you to migrate email data to Microsoft Exchange
                  Online mailboxes;

        (c)       Microsoft data protection and security features; and

        (d)       access to and use of the Microsoft Online Portal.

        Further details in relation to these features are set out below.




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        SPAM filtering

28.9    The spam filtering feature operates through Microsoft Forefront Online Protection
        for Exchange for incoming email sent to users through the Microsoft Exchange
        Online application. It identifies and prevents emails that are suspected spam from
        reaching your mailbox.

28.10 You acknowledge that the spam protection feature:

        (a)     may not prevent all spam from reaching a user's mailbox; and

        (b)     may prevent some emails that are not spam from reaching a user's mailbox.

        Virus protection feature

28.11 Subject to the limitations that are set out below, the virus protection feature operates
      through Microsoft Forefront Protection for Exchange to help protect incoming,
      outgoing, and internal messages from malicious software transferred through email.

28.12 You acknowledge that the virus scanning feature cannot guarantee that:

        (a)     all viruses will be detected; and

        (b)     your email system will be completely protected against viruses.

28.13 You acknowledge that the virus scanning feature may:

        (c)     prevent some emails which are not infected with viruses from reaching you;
                and

        (d)     cause a delay in delivery of emails to your mailbox.

        Data protection and security

28.14 The Microsoft data protection and security features in the Microsoft Exchange
      Online application include:

        (a)     deleted item recovery for up to 14 days from the time of deletion;

        (b)     deleted user mailbox recovery for up to 30 days from the time of deletion;
                and

        (c)     continuous intrusion monitoring and detection to help notify you of
                connection attempts that are classified as suspicious.

28.15 You acknowledge that the above data protection and security features cannot
      guarantee against or prevent all security leaks and breaches.




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        Mobility

28.16 Users of the Microsoft Exchange Online application with the following mobile
      devices that are enabled for Exchange ActiveSync can access their Microsoft
      Exchange Online application mailbox on their device:

        (a)        Windows phone 7 devices;

        (b)        Windows Mobile 6.0+ smartphone;

        (c)        Nokia E series and N series with Nokia Mail for Exchange installed;

        (d)        Apple iPhone 2.0 with Safari Mobile browser; and

        (e)        any other devices which you are advised from time to time by us or
                   Microsoft.

28.17 It is your responsibility to procure, deploy, manage settings for, and support, your
      device(s) and the necessary software on it and to ensure you have an appropriate
      and compatible data plan in place to access Microsoft Exchange Online through
      your device(s).

        Migration Tools

28.18 The migration tools available on the Microsoft Online Portal will help you migrate
      compatible data to Microsoft Exchange Online mailboxes.

        Hosted Voicemail (Unified Messaging)
28.19 The Exchange Online (Plan 2) User SL offers a hosted voicemail (unified
      messaging) service feature which allows you to connect compatible on-premises
      phone systems to voicemail services provided by Microsoft Exchange Online.

28.20 If you have purchased Exchange Online (Plan 2) User SLs and you wish to
      implement the hosted voicemail (unified messaging) service feature, you must
      engage your PABX provider or a certified Microsoft partner to assist you. If you
      choose to implement the hosted voicemail (unified messaging) service feature, you
      understand that we will not support your implementation or ongoing use of the
      hosted voicemail (unified messaging) service feature.

28.21 You may require additional hardware and/or PBX configuration services to
      implement and use the hosted voicemail (unified messaging) service feature. It is
      your responsibility to acquire all required hardware and configuration services.

        Microsoft Online Portal
28.22 The Microsoft Online Portal is a web portal hosted by Microsoft that your customer
      administrator can access and use to manage user accounts for your Microsoft
      Exchange Online application.




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28.23 Only users provided administration rights in the Microsoft Online Portal can access
      and use the Microsoft Online Portal.

        Subscription Term and cancelling your subscription

28.24 You must subscribe to the Microsoft Exchange Online application on a casual
      (month to month) basis.

28.25 Unless you or we cancel your Microsoft Exchange Online application subscription,
      your subscription will automatically renew on a monthly basis.

28.26 You may cancel your Microsoft Exchange Online subscription at any time by
      giving us at least thirty (30) days' notice. You will be required to pay all applicable
      charges during that thirty (30) day notice period.

        Charges

28.27 Without limiting any other charges payable by you under these Our Customer
      Terms, you agree that we will charge you on a monthly basis for all for your
      Microsoft Exchange Online User SLs at the prices set out at
      http://www.telstra.com/t-suite (as updated by us from time to time).

        Changing licence numbers

28.28 If you wish to decrease the number of User SLs under your subscription, you will
      need to cancel your existing subscription and commence a new subscription.

28.29 If you wish to increase the number of User SLs for your Microsoft Exchange Online
      application subscription your Customer Administrator will be able to do this
      through the T-Suite Management Console. The additional User SLs will be
      included in your existing subscription and will be co-terminus with your existing
      User SLs. The additional User SLs will be charged on the basis of the subscription
      fees applicable at the date that you increase the User SLs.

        Moving to a Microsoft Office 365 Suite

28.30 If you wish to move your User SLs for the standalone Microsoft Exchange Online
      application to a Microsoft Office 365 Suite, you will need to cancel your existing
      subscription and purchase a subscription for that Microsoft Office 365 Suite.

        System requirements

28.31 You are responsible for having the platforms, systems, hardware and software for
      each user which is required for access to, and use of, the Microsoft Exchange
      Online application as set out on http://www.telstra.com/t-suite or as otherwise
      advised by us or Microsoft from time to time. You acknowledge that if you do not
      have such platforms, systems, hardware or software you and your users may not be
      able to access or use the Microsoft Exchange Online application. In such




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        circumstances, you will still be liable for all fees and charges in relation to your
        subscription for those application(s).

        Your obligations

28.32 You must comply and ensure each of your users of the Microsoft Exchange Online
      application complies with the Microsoft Online Service Terms of Use set out in
      Section 35 of these T-Suite Our Customer Terms with respect to their access to and
      use of the Microsoft Exchange Online application.

28.33 Except as permitted under such Microsoft Online Service Terms of Use, you may
      not and must ensure that each of your users of the Microsoft Exchange Online
      application does not access or use the Microsoft Exchange Online application after
      your subscription terminates, is cancelled or expires.

        Disclaimer

28.34 Without limiting any other disclaimers in Our Customer Terms, you acknowledge
      that the information, software, products, and services included in or available
      through the Microsoft Exchange Online application may include errors including
      inaccuracies or typographical errors.

28.35 To the extent permitted by applicable law, we (including our affiliates) do not and
      our suppliers (including their affiliates) do not, make any representations or
      warranties in relation to the Microsoft Exchange Online application (including
      fitness for a particular purpose, merchantability, title and non-infringement of third
      party rights, or that the Microsoft Exchange Online application will be
      uninterrupted or error free), and have no liability for damages, whether direct,
      indirect or consequential, arising from the use by you or your users of the Microsoft
      Exchange Online application.

28.36 To the extent there are any warranties in relation to the Microsoft Exchange Online
      application which cannot be excluded by law, our liability (and that of our
      suppliers) for breach of such warranty will, to the extent permitted by law, be
      limited, at our option, to the supply of the Microsoft Exchange Online application
      again or the payment of the cost of having the Microsoft Exchange Online
      application supplied again in accordance with these T-Suite Our Customer Terms.

28.37 We and Microsoft affiliates disclaim any express or implied warranty of fitness for
      high risk activities. Without limiting any other provision in Our Customer Terms,
      you acknowledge that the Microsoft Exchange Online application is not fault-
      tolerant and is not designed, manufactured or intended for use with on-line control
      equipment in hazardous environments requiring fail-safe performance in which the
      failure of the application could lead directly to death, personal injury, or severe
      physical, property or environmental damage ("high risk activities"). To the extent
      permitted by law, we, and our suppliers and contractors, expressly disclaim any
      express or implied warranty of fitness for purpose of the Microsoft Exchange




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        Online application for high risk activities.

        Liability

28.38 We will not be responsible or liable in any way for:

        (a)     unauthorised access to or alteration of your transmissions or data with, any
                material or data sent or received or not sent or received with, or any
                transactions entered into through or in connection with, the Microsoft
                Exchange Online application:

        (b)     any threatening, defamatory, obscene, offensive or illegal content or
                conduct of any other party or any infringement of another's rights, including
                intellectual property rights;

        (c)     any content sent using and/or included in the Microsoft Exchange Online
                application; and/or

        (d)     the deletion, corruption or failure to store any messages or other content
                maintained or transmitted by the Microsoft Exchange Online application.

        Indemnity

28.39 You agree to indemnify and hold us (and our suppliers) harmless from any claim,
      demand, or damage, including reasonable legal fees, asserted by any third party due
      to or arising out of your or your user's use of, or conduct while using, the Microsoft
      Exchange Online application.


29      Microsoft Exchange Online Archiving
What is Microsoft Exchange Online Archiving?

29.1    The Microsoft Exchange Online Archiving application is a Microsoft hosted
        archiving solution for organisations who have deployed Exchange Server 2010 on-
        premises. The Microsoft Exchange Online Archiving application is hosted by, and
        all or part of the Microsoft Exchange Online Archiving application is provided by,
        third party suppliers.

29.2    We make the Microsoft Exchange Online Archiving application available to your
        employees, agents and contractors in respect of which you hold a user licence
        ("User SL") for the Microsoft Exchange Online Archiving application.

29.3    The Microsoft Exchange Online Archiving application is provided in accordance
        with this section 28 (Microsoft Exchange Online Archiving), section 3 (General
        Terms) and section 35 (Microsoft Online Service Terms of Use) of these T-Suite
        Our Customer Terms and any other terms and conditions notified to you by Telstra




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       from time to time.

Application features

29.4   The Microsoft Exchange Online Archiving application includes the following
       features (which may be revised by us from time to time in accordance with these
       Our Customer Terms) and such other standard user features which are advised from
       time to time by us or Microsoft:

       (a)     unlimited storage in a cloud-based personal archive for each user for which
               you maintain a Microsoft Exchange Online Archiving User SL;

       (b)     access to retention policies that can be applied to specific folders in users'
               inboxes;

       (c)     multi-mailbox search functionality; and

       (d)     archive delegate access functionality.

       Personal Archive

29.5   Each user for which you maintain a Microsoft Exchange Online Archiving User SL
       will receive a personal archive. A personal archive is a specialised mailbox that
       appears alongside the user's primary mailbox folder in compatible versions of
       Microsoft Office Outlook and Microsoft Office Web App.

29.6   A personal archive can only be used for the storage of messaging data.

29.7   A user can import data to their personal archive in the following four ways:

       (a)     import data from a .pst file using Outlook’s Import and Export wizard;

        (b)    drag email messages from .pst files into the archive;

        (c)    drag email messages from the primary mailbox into the archive; and

        (d)    let archive policies automatically move email messages from the primary
               mailbox, based on the age of the messages.

       Data protection and security

29.8   The Microsoft data protection and security features in the Microsoft Exchange
       Online Archiving application include:

       (a)     deleted item recovery for up to 14 days from the time of deletion;

        (b)    deleted user mailbox recovery for up to 30 days from the time of deletion;
               and




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        (c)     continuous intrusion monitoring and detection to help notify you of
                connection attempts that are classified as suspicious.

29.9   You acknowledge that the above data protection and security features cannot
       guarantee against or prevent all security leaks and breaches.

       Access to Microsoft Exchange Online Archiving

29.10 The Microsoft Exchange Online Archiving application allows users to connect to
      their archive mailboxes from the following compatible platforms:

       (a)      Microsoft Outlook 2010;

        (b)     Microsoft Office Outlook 2007; and

        (c)     Microsoft Office Outlook Web App (excluding Outlook Web App Light).

29.11 If you use Microsoft Office Outlook 2007 to access your Microsoft Exchange
      Online Archiving application, not all features of the Microsoft Exchange Online
      Archiving Application will be available to your users. The features that will not be
      available to Microsoft Office Outlook 2007 users include (but are not limited to):

       (a)      ability to apply retention or archive policies to items in the user's archive
                mailboxes; and

        (b)     ability to search the on-premises mailbox and cloud-based archive at the
                same time.

29.12 The platforms and protocols that are not supported by the Microsoft Exchange
      Online Archiving application include (but are not limited to):

       (a)      Outlook Web App Light;

        (b)     Microsoft Outlook for Mac 2011;

        (c)     Microsoft Entourage 2008 Web Services Edition;

        (d)     access using Internet Message Access Protocol (IMAP) or Post Office
                Protocol (POP); and

        (e)     Microsoft Exchange ActiveSync protocol.

29.13 All network connectivity to your user’s personal archive occurs over the Internet. A
      VPN connection is only required if VPN access is required to access your user's
      primary mailbox located on your on-premises server.

       Trials

29.14 A trial for Microsoft Exchange Online Archiving is available to customers for a




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        maximum of 25 users and expires after 30 days following sign up to the trial (the
        "Trial Period").

29.15 Only one trial is permitted per customer.

29.16 After the Trial Period, if you do not subscribe to Microsoft Exchange Online
      Archiving in respect of all users for whom the trial was undertaken then, user
      information and data, including mailbox content, hosted data and other related
      settings, will be stored for 30 days only and will be deleted after that time.

29.17 If you subscribe to Microsoft Exchange Online Archiving for a number of users that
      is less than the number of users for the trial, then only the information and data,
      including mailbox content, hosted data and other related settings, for the subscribed
      number of users will be migrated. It is your responsibility to, within 30 days,
      disable the users information and data you do not wish to continue. You can do this
      through the Microsoft Online Portal. If you fail to select the users who will be
      migrated within 30 days then we will select them and the information and data for
      other users will be deleted.

        Microsoft Online Portal

29.18 The Microsoft Online Portal is a web portal hosted by Microsoft that your customer
      administrator can access and use to manage user accounts for your Microsoft
      Exchange Online Archiving application.

29.19 Only users provided administration rights in the Microsoft Online Portal can access
      and use the Microsoft Online Portal.

        Subscription Term and cancelling your subscription

29.20 You must subscribe to the Microsoft Exchange Online Archiving application on a
      casual (month to month) basis.

29.21 Unless you or we cancel your Microsoft Exchange Online Archiving application
      subscription, your subscription will automatically renew on a monthly basis.

29.22 You may cancel your Microsoft Exchange Online Archiving subscription at any
      time by giving us at least thirty (30) days' notice. You will be required to pay all
      applicable charges during that thirty (30) day notice period.

        Charges

29.23 Without limiting any other charges payable by you under these Our Customer
      Terms, you agree that we will charge you on a monthly basis for all for your
      Microsoft Exchange Online Archiving User SLs at the prices set out at
      http://www.telstra.com/t-suite (as updated by us from time to time).




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        Changing licence numbers

29.24 If you wish to decrease the number of Microsoft Exchange Online Archiving User
      SLs under your subscription, you will need to cancel your existing subscription and
      commence a new subscription.

29.25 If you wish to increase the number of Microsoft Exchange Online Archiving User
      SLs under your subscription, your Customer Administrator will be able to do this
      through the T-Suite Management Console. The additional User SLs will be
      included in your existing subscription and will be co-terminus with your existing
      User SLs. The additional User SLs will be charged on the basis of the subscription
      fees applicable at the date that you increase the User SLs.

        System requirements

29.26 You are responsible for having the platforms, systems, hardware and software for
      each user which is required for access to, and use of, the Microsoft Exchange
      Online Archiving application as set out on http://www.telstra.com/t-suite or as
      otherwise advised by us or Microsoft from time to time. You acknowledge that if
      you do not have such platforms, systems, hardware or software you and your users
      may not be able to access or use the Microsoft Exchange Online Archiving
      application. In such circumstances, you will still be liable for all fees and charges in
      relation to your subscription for those application(s).

        Your obligations

29.27 You must comply and ensure each of your users of the Microsoft Exchange Online
      Archiving application complies with the Microsoft Online Service Terms of Use set
      out in Section 35 of these T-Suite Our Customer Terms with respect to their access
      to and use of the Microsoft Exchange Online Archiving application.

29.28 Except as permitted under such Microsoft Online Service Terms of Use, you may
      not and must ensure that each of your users of the Microsoft Exchange Online
      Archiving application does not access or use the Microsoft Exchange Online
      Archiving application after your subscription terminates, is cancelled or expires.

        Disclaimer

29.29 Without limiting any other disclaimers in Our Customer Terms, you acknowledge
      that the information, software, products, and services included in or available
      through the Microsoft Exchange Online Archiving application may include errors
      including inaccuracies or typographical errors.

29.30 To the extent permitted by applicable law, we (including our affiliates) do not and
      our suppliers (including their affiliates) do not, make any representations or
      warranties in relation to the Microsoft Exchange Online Archiving application
      (including fitness for a particular purpose, merchantability, title and non-
      infringement of third party rights, or that the Microsoft Exchange Online Archiving




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        application will be uninterrupted or error free), and have no liability for damages,
        whether direct, indirect or consequential, arising from the use by you or your users
        of the Microsoft Exchange Online Archiving application.

29.31 To the extent there are any warranties in relation to the Microsoft Exchange Online
      Archiving application which cannot be excluded by law, our liability (and that of
      our suppliers) for breach of such warranty will, to the extent permitted by law, be
      limited, at our option, to the supply of the Microsoft Exchange Online Archiving
      application again or the payment of the cost of having the Microsoft Exchange
      Archiving Online application supplied again in accordance with these T-Suite Our
      Customer Terms.

29.32 We and Microsoft affiliates disclaim any express or implied warranty of fitness for
      high risk activities. Without limiting any other provision in Our Customer Terms,
      you acknowledge that the Microsoft Exchange Online Archiving application is not
      fault-tolerant and is not designed, manufactured or intended for use with on-line
      control equipment in hazardous environments requiring fail-safe performance in
      which the failure of the application could lead directly to death, personal injury, or
      severe physical, property or environmental damage ("high risk activities"). To the
      extent permitted by law, we, and our suppliers and contractors, expressly disclaim
      any express or implied warranty of fitness for purpose of the Microsoft Exchange
      Online Archiving application for high risk activities.

        Liability

29.33 We will not be responsible or liable in any way for:

        (a)     unauthorised access to or alteration of your transmissions or data with, any
                material or data sent or received or not sent or received with, or any
                transactions entered into through or in connection with, the Microsoft
                Exchange Online Archiving application:

        (b)     any threatening, defamatory, obscene, offensive or illegal content or
                conduct of any other party or any infringement of another's rights, including
                intellectual property rights;

        (c)     any content sent using and/or included in the Microsoft Exchange Online
                Archiving application; and/or

        (d)     the deletion, corruption or failure to store any messages or other content
                maintained or transmitted by the Microsoft Exchange Online Archiving
                application.

        Indemnity

29.34 You agree to indemnify and hold us (and our suppliers) harmless from any claim,
      demand, or damage, including reasonable legal fees, asserted by any third party due
      to or arising out of your or your user's use of, or conduct while using, the Microsoft




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       Exchange Online Archiving application.


30     Microsoft SharePoint Online [available on and from 29
       June 2011]
30.1   Unless we agree otherwise, the terms and conditions set out in this section will
       apply to you if you purchased your SharePoint Online application on or after 29
       June 2011.

       What is Microsoft SharePoint Online?

30.2   The Microsoft SharePoint Online application is a Microsoft hosted document
       collaboration application based on Microsoft SharePoint 2010. The Microsoft
       SharePoint Online application is hosted by, and all or part of the Microsoft
       SharePoint Online application is provided by, third party suppliers.

30.3   We make the Microsoft SharePoint Online application available to your employees,
       agents and contractors in respect of which you hold a user licence ("User SL") for
       the Microsoft SharePoint Online application either as a standalone application or as
       part of an eligible Microsoft Office 365 Suite.

30.4   We offer the following types of User SLs for the Microsoft SharePoint Online
       application:

       (a)     SharePoint Online Kiosk User SL (unless we agree otherwise with you, the
               SharePoint Online Kiosk User SL is only available for purchase as part of a
               Microsoft Office 365 Suite kiosk (as further described in section 34 of these
               T-Suite Our Customer Terms));

        (b)    SharePoint Online (Plan 1) User SL; and

        (c)    SharePoint Online (Plan 2) User SL.

30.5   The key application features for each User SL type are set out in the table below in
       addition to the key application features of the Microsoft SharePoint Online
       application provided under the Microsoft Office 365 (Plan P1) User SL. For more
       information regarding the Microsoft Office 365 (Plan P1) User SL, please refer to
       section 34 of these T-Suite Our Customer Terms.

30.6   The Microsoft SharePoint Online application is provided in accordance with this
       section 29 (Microsoft SharePoint Online), section 3 (General Terms) and section
       35 (Microsoft Online Service Terms of Use) of these T-Suite Our Customer Terms
       and any other terms and conditions notified to you by Telstra from time to time.

       Application features

30.7   The Microsoft SharePoint Online application includes the following features (which




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       may be revised by us from time to time in accordance with these Our Customer
       Terms) and such other standard user features which are advised from time to time
       by us or Microsoft:



Application       For each user     For each user      For each user      For each user
Feature           for which you     for which you      for which you      for which you
                  maintain a        maintain a         maintain a         maintain a
                  SharePoint        SharePoint         SharePoint         Microsoft
                  Online Kiosk      Online (Plan 1)    Online (Plan 2)    Office 365
                  User SL           User SL            User SL            (Plan P1) User
                                                                          SL

Storage           10 GB             10 GB (plus 500 10 GB (plus 500 10 GB (plus 500
                                    MB per User     MB per User     MB per User
                                    SL)             SL)             SL)

Team sites        Yes               Yes                Yes                Yes

Simple public-    No                1 basic public     1 basic public     1 basic public
facing site                         facing site        facing site        facing site
                                    included           included           included

Enterprise        No                No                 Yes                No
features (forms
services, Excel
services, Visio
services)

Number of site    Not applicable    Up to 300          Up to 300          Single site
collections                                                               collection

Basic external    No                Yes                Yes                Yes
document
sharing

       Storage

30.8   If you purchase a Microsoft SharePoint Online subscription, you will be allocated
       an initial 10 GB of storage.

30.9   You will also be allocated 500 MB of storage per user unless you have purchased a
       SharePoint Online Kiosk User SL (in which case, your storage will be limited to the
       initial 10 GB storage allocation unless you purchase additional Microsoft
       SharePoint Online Storage (see section 30 of these T-Suite Our Customer Terms)).
       This storage will be pooled and available for allocation across multiple site
       collections




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        Basic external document sharing

30.10 Microsoft SharePoint Online can offer customers who purchase eligible User SLs
      basic external document sharing functionality which can allow customers to invite
      external users to view, share, and collaborate on Microsoft SharePoint Online sites,
      lists and libraries. An external user has access to only the site collection they are
      invited into.

30.11 If you have subscribed to a Microsoft Office 365 kiosk suite, you understand that
      you will not have access to this basic external document sharing functionality.

30.12 You must maintain a partner access licence for each of your external users. An
      external user means users that are not your or your affiliates’ employees, on-site
      contractors or agents. If you have subscribed to the Microsoft Office 365 for
      professionals and small businesses suite, you are only eligible to receive up to 50
      partner access licences.

30.13 You will receive 50 partner access licences at no additional charge if you have
      subscribed to:

        (a)     SharePoint Online (Plan 1) or SharePoint Online (Plan 2) either as a
                standalone application or as part of a Microsoft Office 365 Suite; or

        (b)     the Microsoft Office 365 for professionals and small businesses suite.

        For further information regarding the Microsoft Office 365 Suites, please refer to
        section 34 of these T-Suite Our Customer Terms.

30.14 If you have subscribed to SharePoint Online (Plan 1) or SharePoint Online (Plan 2)
      either as a standalone application or as part of a Microsoft Office 365 Suite, you
      may purchase additional partner access licences from us on a monthly basis. You
      may not purchase additional partner access licences from us if you have subscribed
      to:

        (a)     a Microsoft Office 365 kiosk suite; or

        (b)     a Microsoft Office 365 for professionals and small businesses suite.

30.15 If your Microsoft SharePoint Online subscription has expired or has been cancelled,
      all partner access licences connected with that subscription will expire and will be
      disabled.

        Virus protection feature

30.16 Subject to the limitations that are set out below, the virus protection feature operates
      through Microsoft Forefront Security for SharePoint for incoming email sent to
      users through the Microsoft SharePoint Online application. It identifies and
      prevents emails that have a virus that is known by the software from reaching your




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        mailbox.

30.17 Subject to the limitations that are set out below, if the virus scanning feature
      suspects an email contains a virus then the email will be placed in quarantine where
      the virus scanning feature will attempt to clear the email of the virus. If the feature
      clears the virus, the email will then be sent to you.

30.18 You acknowledge that the virus scanning feature cannot guarantee that:

        (a)     all viruses will be detected; and

        (b)     your email system will be completely protected against viruses.

30.19 You acknowledge that the virus scanning feature may:

        (a)     prevent some emails which are not infected with viruses from reaching you;
                and

        (b)     cause a delay in delivery of emails to your mailbox.

        Mobility

30.20 Users of the Microsoft SharePoint Online application with the following mobile
      devices can access their Microsoft SharePoint Online application collaboration
      sites:

        (a)     Windows Phone 7

        (b)     Windows Mobile 6.1.+;

        (c)     Nokia S60 3.0+;

        (d)     Apple iPhone 3.0+;

        (e)     Blackberry 4.2+;

        (f)     Android 1.5+; and

        (g)     any other device which you are advised from time to time by us or
                Microsoft.

30.21 It is your responsibility to procure, deploy, manage settings for, and support, your
      device(s) and the necessary software on it and to ensure you have an appropriate
      and compatible data plan in place to access Microsoft SharePoint Online through
      your device(s).

        Microsoft Online Portal

30.22 The Microsoft Online Portal is a web portal hosted by Microsoft that your customer




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       administrator can access and use to manage user accounts for your SharePoint
       Online application.

30.23 Only users provided administration rights in the Microsoft Online Portal can access
      and use the Microsoft Online Portal.

       Subscription Term and cancelling your subscription

30.24 You must subscribe to the SharePoint Online application on a casual (month to
      month) basis.

30.25 Unless you or we cancel your SharePoint Online application subscription, your
      subscription will automatically renew on a monthly basis.

30.26 You may cancel your SharePoint Online subscription at any time by giving us at
      least thirty (30) days' notice. You will be required to pay all applicable charges
      during that thirty (30) day notice period.

       Charges

30.27 Without limiting any other charges payable by you under these Our Customer
      Terms, you agree that we will charge you on a monthly basis for all for your
      SharePoint Online User SLs and any additional partner access licences purchased
      by you at the prices set out at http://www.telstra.com/t-suite (as updated by us from
      time to time).

       Changing licence numbers

30.28 If you wish to decrease the number of User SLs under your subscription, you will
      need to cancel your existing subscription and commence a new subscription.

30.29 If you wish to increase the number of User SLs for your Microsoft SharePoint
      Online application subscription, your Customer Administrator will be able to do this
      through the T-Suite Management Console. The additional User SLs will be
      included in your existing subscription and will be co-terminus with your existing
      User SLs. The additional User SLs will be charged on the basis of the subscription
      fees applicable at the date that you increase the User SLs.

       Moving to a Microsoft Office 365 Suite

30.30 If you wish to move your User SLs for the standalone Microsoft SharePoint Online
      application to a Microsoft Office 365 Suite, you will need to cancel your existing
      subscription and purchase a subscription for that Microsoft Office 365 Suite.

       System requirements

30.31 You are responsible for having the platforms, systems, hardware and software
      required for access to, and use of, the Microsoft SharePoint Online application as
      set out on http://www.telstra.com/t-suite or as otherwise advised by us or Microsoft



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        from time to time. You acknowledge that if you do not have such platforms,
        systems, hardware or software you may not be able to access or use the Microsoft
        SharePoint Online application. In such circumstances, you will still be liable for all
        fees and charges in relation to your subscription for those application(s).

        Your obligations

30.32 You must comply and ensure each of your users of the Microsoft SharePoint Online
      application complies with the Microsoft Online Service Terms of Use set out in
      Section 35 of these T-Suite Our Customer Terms with respect to their access to and
      use of the Microsoft SharePoint Online application.

30.33 Except as permitted under such Microsoft Online Service Terms of Use, you may
      not and must ensure that each of your users of the Microsoft SharePoint Online
      application does not access or use the Microsoft SharePoint Online application after
      your subscription terminates, is cancelled or expires.

        Disclaimer

30.34 Without limiting any other disclaimers in Our Customer Terms, you acknowledge
      that the information, software, products, and application included in or available
      through the Microsoft SharePoint Online application may include errors including
      inaccuracies or typographical errors.

30.35 To the extent permitted by applicable law, we (including our affiliates) do not and
      our suppliers (including their affiliates) do not make any representations or
      warranties in relation to the Microsoft SharePoint Online application (including
      fitness for a particular purpose, merchantability, title and non-infringement of third
      party rights, or that the Microsoft SharePoint Online application will be
      uninterrupted or error free), and have no liability for damages, whether direct,
      indirect or consequential, arising from the use by you or your users of the Microsoft
      SharePoint Online application.

30.36 To the extent there are any warranties in relation to the Microsoft SharePoint Online
      application which cannot be excluded by law, our liability (and that of our
      suppliers) for breach of such warranty will, to the extent permitted by law, be
      limited, at our option, to the supply of the Microsoft SharePoint Online application
      again or the payment of the cost of having the Microsoft SharePoint Online
      application supplied again in accordance with these T-Suite Our Customer Terms.

30.37 We and Microsoft affiliates disclaim any express or implied warranty of fitness for
      high risk Activities. Without limiting any other provision in Our Customer Terms,
      you acknowledge that the Microsoft SharePoint Online application is not fault-
      tolerant and is not designed, manufactured or intended for use with on-line control
      equipment in hazardous environments requiring fail-safe performance in which the
      failure of the application could lead directly to death, personal injury, or severe
      physical, property or environmental damage ("high risk activities"). To the extent
      permitted by law, we, and our suppliers and contractors, expressly disclaim any




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        express or implied warranty of fitness for purpose of the Microsoft SharePoint
        Online application for high risk activities.

        Liability

30.38 We will not be responsible or liable in any way for:

        (a)     unauthorised access to or alteration of your transmissions or data with, any
                material or data sent or received or not sent or received with, or any
                transactions entered into through or in connection with, the Microsoft
                SharePoint Online application:

        (b)     any threatening, defamatory, obscene, offensive or illegal content or
                conduct of any other party or any infringement of another's rights, including
                intellectual property rights;

        (c)     any content sent using and/or included in the Microsoft SharePoint Online
                application; and/or

        (d)     the deletion, corruption or failure to store any messages or other content
                maintained or transmitted by the Microsoft SharePoint Online application.

        Indemnity

30.39 You agree to indemnify and hold us (and our suppliers) harmless from any claim,
      demand, or damage, including reasonable legal fees, asserted by any third party due
      to or arising out of your or your user's use of, or conduct while using, the Microsoft
      SharePoint Online application.


31      Microsoft SharePoint Online Storage [available on and
        from 29 June 2011]
31.1    Unless we agree otherwise with you, the terms and conditions set out in this section
        will apply to you if you purchased your Microsoft SharePoint Online Storage on or
        after 29 June 2011.

        What is the Microsoft SharePoint Online Storage?
31.2    Microsoft SharePoint Online Storage is available for subscription, in the increments
        set out on the Microsoft SharePoint Online site on http://www.telstra.com/t-suite,
        by customers who have purchased user subscriptions licences for the Microsoft
        SharePoint Online application either as:

        (a)     a standalone application; or

        (b)     as part of any Microsoft Office 365 Suite other than Microsoft Office 365
                for professionals and small businesses. For further information regarding




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               the Microsoft Office 365 Suites, please refer to section 34 of these T-Suite
               Our Customer Terms.

31.3   The Microsoft SharePoint Online Storage application is hosted by, and all or part of
       the Microsoft SharePoint Online Storage application is provided by, third party
       suppliers.

31.4   The Microsoft SharePoint Online Storage application is provided in accordance
       with this section 30 (Microsoft SharePoint Online Storage), section 3 (General
       Terms) and section 35 (Microsoft Online Service Terms of Use) of these T-Suite
       Our Customer Terms and any other terms and conditions notified to you by Telstra
       from time to time.

31.5   Microsoft SharePoint Online Storage will be shared storage for your subscription to
       Microsoft SharePoint Online. The Microsoft SharePoint Online application
       administrator can allocate the storage acquired and set the storage limit to any of
       their enabled users or sites as they choose. Allocation must be undertaken through
       the Microsoft Online Portal.

31.6   Unless we tell you otherwise:

       (a)     the minimum storage allocated to a new site collection must be 24
               megabytes (MB);

        (b)    the maximum size of individual site collections in Microsoft SharePoint
               Online is 100 gigabytes (GB);

        (c)    the maximum Microsoft SharePoint Online Storage available to you is 5
               terabytes (TB); and

        (d)    the maximum number of site collections is 300.

       Subscription charges, term, expiry and termination

31.7   You can subscribe to the Microsoft SharePoint Online Storage application on a
       month to month basis.

31.8   Without limiting any other charges payable by you under these Our Customer
       Terms, you agree that we will charge you monthly fees (payable one month in
       advance) for all Microsoft SharePoint Online Storage (depending on the size you
       have subscribed to during the month) at the prices set out on
       http://www.telstra.com/t-suite.

31.9   You may cancel your Microsoft SharePoint Online Storage subscription at any time
       by giving us at least thirty (30) days' written notice. You will be required to pay all
       applicable charges during that thirty (30) day notice period.

31.10 On the date your corresponding Microsoft SharePoint Online subscription expires,




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       the Microsoft SharePoint Online Storage connected with that subscription will
       expire and your full access to the Microsoft SharePoint Online Storage will be
       disabled.

31.11 If you terminate your corresponding Microsoft SharePoint Online subscription, the
      Microsoft SharePoint Online Storage connected with that subscription will also
      automatically terminate immediately and no early termination charges will apply in
      relation to the Microsoft SharePoint Online Storage.

31.12 You can decrease the size of your subscription for the Microsoft SharePoint Online
      Storage by subscribing to a lower storage amount and terminating your existing
      subscription. It is your responsibility to ensure that all data which you wish to
      retain has been allocated to your new subscription before your existing subscription
      is terminated. Allocation must be undertaken through the Microsoft Online Portal.

       Data retention

31.13 If your Microsoft SharePoint Online Storage subscription is terminated for any
      reason, neither we nor our suppliers have any obligation to continue to hold, export
      or return any data or information in your Microsoft SharePoint Online Storage and
      it may be deleted immediately. To the extent permitted by law, neither we nor our
      suppliers have any liability whatsoever for such deletion of information or data.

31.14 If your subscription of Microsoft SharePoint Online Storage expires because your
      corresponding Microsoft SharePoint Online subscription expires, we will maintain
      your information and data of such Microsoft SharePoint Online Storage on the same
      terms and for the same duration as we maintain your information and data under
      your Microsoft SharePoint Online subscription.


32     Microsoft Lync Online
       What is Microsoft Lync Online?

32.1   The Microsoft Lync Online application is a Microsoft hosted communications
       application that uses software, and delivers functionality, substantially similar to
       Microsoft Lync Server 2010 (although not all features of Microsoft Lync Server
       2010 are provided as part of the Microsoft Lync Online application). The
       Microsoft Lync Online application is hosted by, and all or part of the Microsoft
       Lync Online application is provided by, third party suppliers.

32.2   We make the Microsoft Lync Online application available to your employees,
       agents and contractors in respect of which you hold a user licence ("User SL") for
       the Microsoft Lync Online application either as a standalone application or as part
       of an eligible Microsoft Office 365 Suite (for more information regarding Microsoft
       Office 365 Suites, please refer to section 34 of these T-Suite Our Customer Terms).

32.3   We offer the following types of User SLs for the Microsoft Lync Online




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       application:

       (a)     Lync Online (Plan 1) User SL; and

        (b)    Lync Online (Plan 2) User SL.

32.4   The key application features for each User SL type are set out in the table below in
       addition to the key application features of the Microsoft Lync Online application
       provided under the Microsoft Office 365 (Plan P1) User SL. For more information
       regarding the Microsoft Office 365 (Plan P1) User SL, please refer to section 34 of
       these T-Suite Our Customer Terms.

32.5   The Microsoft Lync Online application is provided in accordance with this section
       31 (Microsoft Lync Online), section 3 (General Terms) and section 35 (Microsoft
       Online Service Terms of Use) of these T-Suite Our Customer Terms and any other
       terms and conditions notified to you by Telstra from time to time.

       Application features

32.6   The Microsoft Lync Online application includes the following features (which may
       be revised by us from time to time in accordance with these Our Customer Terms)
       and such other standard user features which are advised from time to time by us or
       Microsoft:


Application Feature                For each user       For each user for   For each user for
                                   for which you       which you           which you
                                   maintain a Lync     maintain a Lync     maintain a
                                   Online (Plan 1)     Online (Plan 2)     Microsoft
                                   User SL             User SL             Office 365 (Plan
                                                                           P1) User SL

Instant messaging and presence     Yes                 Yes                 Yes

Lync‐to‐Lync audio/video           Yes                 Yes                 Yes
calling

Lync external connectivity         Yes                 Yes                 Yes

Authenticated attendee in Lync     Yes                 Yes                 Yes
meetings

Initiate ad‐hoc and scheduled      No                  Up to 250           Up to 50
online meetings                                        attendees           attendees

Initiate multi‐party Lync‐based    No                  Yes                 No
audio/video




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Application Feature                 For each user       For each user for   For each user for
                                    for which you       which you           which you
                                    maintain a Lync     maintain a Lync     maintain a
                                    Online (Plan 1)     Online (Plan 2)     Microsoft
                                    User SL             User SL             Office 365 (Plan
                                                                            P1) User SL

Initiate interactive data sharing No                    Yes                 No
(screen/application/whiteboard)

Initiate integration with 3rd       No                  Yes                 No
party dial in audio
conferencing application

On premises rights                  No                  Yes                 No


       Instant Messaging and Presence

32.7   The Microsoft Lync Online application offers instant messaging and presence
       functionality.

32.8   Instant messaging is the ability to transfer text messages over an Internet protocol
       network to eligible users.

32.9   Presence is the ability to detect another user’s availability using a compatible
       application. Each individual user has a maximum of 250 presence subscribers. A
       presence subscriber is a user who can see that presence availability of another user.

       Lync‐to‐Lync audio/video calling

32.10 The Microsoft Lync Online application allows users to make PC-to-PC audio and
      video calls using compatible hardware and software which are routed between:

       (a)     two PCs within your organisation (within or outside of your corporate
               firewall); or

        (b)     properly configured, supported and permitted federated domains.

32.11 You understand that audio and video quality may vary depending on your network
      performance.

       Lync external connectivity (Lync federation)

32.12 The Microsoft Lync Online application provides external connectivity functionality
      which allows your users to connect with external users of the Microsoft Lync
      Online application and Lync Server 2010 (hosted by those users on-premise) by




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        enabling users to:

        (a)     view the presence information of authorised external users; and

        (b)     communicate with authorised external users via instant messaging and
                Lync-to-Lync audio and video calls.

32.13   You understand that the external connectivity functionality provided by the
        Microsoft Lync Online application will only be available to your users if:

        (a)     users (internal and external) have provided their consent to the use of the
                external connectivity functionality; and

        (b)     all applicable configuration requirements (as advised by us or Microsoft
                from time to time) are satisfied.

        It is your responsibility to ensure that all require consents are obtained and that all
        applicable configuration requirements are satisfied.

        Microsoft Online Portal

32.14 The Microsoft Online Portal is a web portal hosted by Microsoft that your customer
      administrator can access and use to manage user accounts for your Microsoft Lync
      Online application.

32.15 Only users provided administration rights in the Microsoft Online Portal can access
      and use the Microsoft Online Portal.

        Subscription term and cancelling your subscription

32.16 You must subscribe to the Microsoft Lync Online application on a casual (month to
      month) basis.

32.17 Unless you or we cancel your Microsoft Lync Online application subscription, your
      subscription will automatically renew on a monthly basis.

32.18 You may cancel your Microsoft Lync Online subscription at any time by giving us
      at least thirty (30) days' notice. You will be required to pay all applicable charges
      during that thirty (30) day notice period.

        Charges

32.19 Without limiting any other charges payable by you under these Our Customer
      Terms, you agree that we will charge you on a monthly basis for all for your Lync
      Online User SLs at the prices set out at http://www.telstra.com/t-suite (as updated
      by us from time to time).




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       Changing licence numbers

32.20 If you wish to decrease the number of User SLs under your subscription, you will
      need to cancel your existing subscription and commence a new subscription.

32.21 If you wish to increase the number of User SLs for your Microsoft Lync Online
      application subscription, your Customer Administrator will be able to do this
      through the T-Suite Management Console. The additional User SLs will be
      included in your existing subscription and will be co-terminus with your existing
      User SLs. The additional User SLs will be charged on the basis of the subscription
      fees applicable at the date that you increase the User SLs.

       Moving to a Microsoft Office 365 Suite

32.22 If you wish to move your User SLs for the standalone Microsoft Lync Online
      application to a Microsoft Office 365 Suite, you will need to cancel your existing
      subscription and purchase a subscription for that Microsoft Office 365 Suite.

       System requirements

32.23 You are responsible for having other platforms, systems, hardware and software
      (including appropriate web and video cameras attached to personal computers and
      downloadable plug ins) required for access to, and use of, the Microsoft Lync
      Online as set out on http://www.telstra.com/t-suite or as otherwise advised by us or
      Microsoft from time to time. You acknowledge that if you do not have such
      platforms, systems, hardware or software you may not be able to access or use the
      Microsoft Lync Online application. In such circumstances, you will still be liable
      for all fees and charges in relation to your subscription for those application(s).

32.24 You must provide all equipment (including appropriate web and video cameras
      attached to personal computers), download all plug ins and other software necessary
      to access the Microsoft Lync Online application.

32.25 We do not guarantee service connectivity or interoperability of the Microsoft Lync
      Online application with all mobile devices or other video devices.

       Your obligations

32.26 You must comply and ensure each of your users of the Microsoft Lync Online
      application complies with the Microsoft Online Service Terms of Use set out in
      section 35 of these T-Suite Our Customer Terms with respect to their access to and
      use of the Microsoft Lync Online application.

32.27 Except as permitted under such Microsoft Online Service Terms of Use, you may
      not and must ensure that each of your users of the Microsoft Lync Online
      application does not access or use the Microsoft Lync Online application after your
      subscription terminates, is cancelled or expires.




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        Recording of web conferences

32.28    By your use of the Microsoft Lync Online application, users may record meetings
        and collect and use identifying information about the participants using Microsoft
        Lync Online application. The laws of some states and countries require individuals
        to give their prior consent to the recording of their communications and/or restrict
        the collection, storage and use of the information that identifies them. You agree:

        (a)     to comply with all applicable laws;

        (b)     to provide any reasonable assistance requested to assist us in complying
                with our obligations under applicable laws; and

        (c)     to obtain all necessary consents and make all necessary disclosures before
                you or any user accesses or uses the Microsoft Lync Online application.

        Disclaimer

32.29 Without limiting any other disclaimers in Our Customer Terms, you acknowledge
      that the information, software, products, and applications included in or available
      through the Microsoft Lync Online application may include errors including
      inaccuracies or typographical errors.

32.30 To the extent permitted by applicable law, we (including our affiliates) do not and
      our suppliers (including their affiliates) do not make any representations or
      warranties in relation to the Microsoft Lync Online application (including fitness
      for a particular purpose, merchantability, title and non-infringement of third party
      rights, or that the Microsoft Lync Online application will be uninterrupted or error
      free), and have no liability for damages, whether direct, indirect or consequential,
      arising from the use by you or your users of the Microsoft Lync Online application.

32.31 To the extent there are any warranties in relation to the Microsoft Lync Online
      application which cannot be excluded by law, our liability (and that of our
      suppliers) for breach of such warranty will, to the extent permitted by law, be
      limited, at our option, to the supply of the Microsoft Lync Online application again
      or the payment of the cost of having the Microsoft Lync Online application supplied
      again in accordance with these T-Suite Our Customer Terms.

32.32 We and Microsoft affiliates disclaim any express or implied warranty of fitness for
      high risk activities. Without limiting any other provision in Our Customer Terms,
      you acknowledge that the Microsoft Lync Online application is not fault-tolerant
      and is not designed, manufactured or intended for use with on-line control
      equipment in hazardous environments requiring fail-safe performance in which the
      failure of the application could lead directly to death, personal injury, or severe
      physical, property or environmental damage ("high risk activities"). To the extent
      permitted by law, we, and our suppliers and contractors, expressly disclaim any
      express or implied warranty of fitness for purpose of the Microsoft Lync Online




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        application for high risk activities.

        Liability

32.33 We will not be responsible or liable in any way for:

        (a)     unauthorised access to or alteration of your transmissions or data with, any
                material or data sent or received or not sent or received with, or any
                transactions entered into through or in connection with, the Microsoft Lync
                Online application:

        (b)     any threatening, defamatory, obscene, offensive or illegal content or
                conduct of any other party or any infringement of another's rights, including
                intellectual property rights;

        (c)     any content sent using and/or included in the Microsoft Lync Online
                application; and/or

        (d)     the deletion, corruption or failure to store any messages or other content
                maintained or transmitted by the Microsoft Lync Online application.

        Indemnity

32.34 You agree to indemnify and hold us (and our suppliers) harmless from any claim,
      demand, or damage, including reasonable legal fees, asserted by any third party due
      to or arising out of your or your user's use of, or conduct while using, the Microsoft
      Lync Online application.

Silverlight Software

32.35 You understand that Lync 2010 includes Silverlight software. The following notice
      applies to all Silverlight software supplied to you and your users in connection with
      your Microsoft Lync Online application:


        Notice About the H.264/AVC Visual Standard, and the VC-1 Video Standard. This
        software may include H.264/MPEG- 4 AVC and/or VC-1 decoding technology.
        MPEG LA, L.L.C. requires this notice:

        THIS PRODUCT IS LICENSED UNDER THE AVC AND THE VC-1 PATENT
        PORTFOLIO LICENSES FOR THE PERSONAL AND NON-COMMERCIAL
        USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH
        THE ABOVE STANDARDS (“VIDEO STANDARDS”) AND/OR (ii) DECODE
        AVC, AND VC-1 VIDEO THAT WAS ENCODED BY A CONSUMER
        ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY
        AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO
        PROVIDE SUCH VIDEO. NONE OF THE LICENSES EXTEND TO ANY
        OTHER PRODUCT REGARDLESS OF WHETHER SUCH PRODUCT IS




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       INCLUDED WITH THIS SOFTWARE IN A SINGLE ARTICLE. NO LICENSE
       IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
       ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,
       L.L.C. SEE WWW.MPEGLA.COM.
32.36 This notice does not limit or inhibit the use of the software for normal business uses
      that are personal to that business which do not include (i) redistribution of the
      software to third parties, or (ii) creation of content with the Video Standards
      compliant technologies for distribution to third parties.


33      Microsoft Office Professional Plus
        What is Microsoft Office Professional Plus?

33.1    Microsoft Office Professional Plus offers access to the following Microsoft Office
        applications on a monthly subscription basis:

        (a)     Microsoft Access 2010;

        (b)     Microsoft Excel 2010;

        (c)     Microsoft InfoPath 2010;

        (d)     Microsoft OneNote 2010;

        (e)     Microsoft Outlook 2010;

        (f)     Microsoft PowerPoint 2010;

        (g)     Microsoft Publisher 2010;

        (h)     Microsoft SharePoint Workspace 2010;

        (i)     Microsoft Lync 2010 (available as a separate download); and

        (j)     Microsoft Word 2010.

33.2    We make Microsoft Office Professional Plus available to your employees, agents
        and contractors in respect of which you hold subscription user licences ("User SLs")
        for Microsoft Office Professional Plus either as a standalone application or as part
        of an eligible Microsoft Office 365 Suite. Each Microsoft Office Professional Plus
        User SL allows a user to install and use one copy of the software per device on up
        to five devices at a time.

33.3    Microsoft Office Professional Plus is provided in accordance with this section 32
        (Microsoft Office Professional Plus), section 3 (General Terms) and section 35
        (Microsoft Online Service Terms of Use) of these T-Suite Our Customer Terms and




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       any other terms and conditions notified to you by Telstra from time to time

       Trials

33.4   A trial for Microsoft Office Professional Plus is available to customers for a
       maximum of 20 users and expires after 30 days following sign up to the trial (the
       "Trial Period").

33.5   Only one trial is permitted per customer.

33.6   After the Trial Period, if you do not subscribe to Microsoft Office Professional Plus,
       we may disable your access to Microsoft Office Professional Plus.

       Microsoft Online Portal

33.7   The Microsoft Online Portal is a web portal hosted by Microsoft that your customer
       administrator can access and use to manage user accounts for Microsoft Office
       Professional Plus.

33.8   Only users provided administration rights in the Microsoft Online Portal can access
       and use the Microsoft Online Portal.

       Subscription Term and cancelling your subscription

33.9   You must subscribe to Microsoft Office Professional Plus on a casual (month to
       month) basis.

33.10 Unless you or we cancel your Microsoft Office Professional Plus subscription, your
      subscription will automatically renew on a monthly basis.

33.11 You may cancel your Microsoft Office Professional Plus subscription at any time
      by giving us at least thirty (30) days' notice. You will be required to pay all
      applicable charges during that thirty (30) day notice period.

       Charges

33.12 Without limiting any other charges payable by you under these Our Customer
      Terms, you agree that we will charge you on a monthly basis for all for your
      Microsoft Office Professional Plus User SLs at the prices set out at
      http://www.telstra.com/t-suite (as updated by us from time to time).

       Changing licence numbers

33.13 If you wish to decrease the number of User SLs under your subscription, you will
      need to cancel your existing subscription and commence a new subscription.

33.14 If you wish to increase the number of User SLs for your Microsoft Office
      Professional Plus subscription, your Customer Administrator will be able to do this
      through the T-Suite Management Console. The additional User SLs will be




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       included in your existing subscription and will be co-terminus with your existing
       User SLs. The additional User SLs will be charged on the basis of the subscription
       fees applicable at the date that you increase the User SLs.

       Moving to a Microsoft Office 365 Suite

33.15 If you wish move your User SLs for the standalone Microsoft Office Professional
      Plus product to a Microsoft Office 365 Suite, you will need to cancel your existing
      subscription and purchase a subscription for that Microsoft Office 365 Suite.

       System requirements

33.16 You are responsible for having the platforms, systems, hardware and software for
      each user which is required for access to, and use of, Microsoft Office Professional
      Plus as set out on http://www.telstra.com/t-suite or as otherwise advised by us or
      Microsoft from time to time. You acknowledge that if you do not have such
      platforms, systems, hardware or software you and your users may not be able to
      access or use Microsoft Office Professional Plus. In such circumstances, you will
      still be liable for all fees and charges in relation to your subscription for those
      application(s).

       Your obligations

33.17 You must comply and ensure each of your users of Microsoft Office Professional
      Plus complies with the Microsoft Online Service Terms of Use set out in Section 35
      of these T-Suite Our Customer Terms with respect to their access to and use of
      Microsoft Office Professional Plus.

33.18 Except as permitted under such Microsoft Online Service Terms of Use, you may
      not and must ensure that each of your users of Microsoft Office Professional Plus
      does not access or use Microsoft Office Professional Plus after your subscription
      terminates, is cancelled or expires.

       Disclaimer

33.19 Without limiting any other disclaimers in Our Customer Terms, you acknowledge
      that the information, software, products, and applications included in or available
      through Microsoft Office Professional Plus may include errors including
      inaccuracies or typographical errors.

33.20 To the extent permitted by applicable law, we (including our affiliates) do not and
      our suppliers (including their affiliates) do not, make any representations or
      warranties in relation to Microsoft Office Professional Plus (including fitness for a
      particular purpose, merchantability, title and non-infringement of third party rights,
      or that Microsoft Office Professional Plus will be uninterrupted or error free), and
      have no liability for damages, whether direct, indirect or consequential, arising from
      the use by you or your users of Microsoft Office Professional Plus.




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33.21 To the extent there are any warranties in relation to Microsoft Office Professional
      Plus which cannot be excluded by law, our liability (and that of our suppliers) for
      breach of such warranty will, to the extent permitted by law, be limited, at our
      option, to the supply of Microsoft Office Professional Plus again or the payment of
      the cost of having Microsoft Office Professional Plus supplied again in accordance
      with these T-Suite Our Customer Terms.

33.22 We and Microsoft affiliates disclaim any express or implied warranty of fitness for
      high risk activities. Without limiting any other provision in Our Customer Terms,
      you acknowledge that Microsoft Office Professional Plus is not fault-tolerant and is
      not designed, manufactured or intended for use with on-line control equipment in
      hazardous environments requiring fail-safe performance in which the failure of the
      application could lead directly to death, personal injury, or severe physical, property
      or environmental damage ("high risk activities"). To the extent permitted by law,
      we, and our suppliers and contractors, expressly disclaim any express or implied
      warranty of fitness for purpose of Microsoft Office Professional Plus for high risk
      activities.

        Liability

33.23 We will not be responsible or liable in any way for:

        (a)     unauthorised access to or alteration of your transmissions or data with, any
                material or data sent or received or not sent or received with, or any
                transactions entered into through or in connection with, Microsoft Office
                Professional Plus:

        (b)     any threatening, defamatory, obscene, offensive or illegal content or
                conduct of any other party or any infringement of another's rights, including
                intellectual property rights;

        (c)     any content sent using and/or included in Microsoft Office Professional
                Plus; and/or

        (d)     the deletion, corruption or failure to store any messages or other content
                maintained or transmitted by Microsoft Office Professional Plus.

        Indemnity

33.24 You agree to indemnify and hold us (and our suppliers) harmless from any claim,
      demand, or damage, including reasonable legal fees, asserted by any third party due
      to or arising out of your or your user's use of, or conduct while using, Microsoft
      Office Professional Plus.




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34     Microsoft Office Web Apps
       What is Microsoft Office Web Apps?

34.1   The Microsoft Office Web Apps application is a Microsoft hosted application that is
       an online companion to Microsoft Word, Microsoft Excel, Microsoft PowerPoint
       and Microsoft OneNote applications which can help your users view, share, and
       access documents online. The Microsoft Office Web Apps application is hosted by,
       and all or part of the Microsoft Office Web Apps application is provided by, third
       party suppliers.

34.2   We make the Microsoft Office Web Apps application available to your employees,
       agents and contractors in respect of which you hold subscription user licences
       ("User SLs") for the Microsoft Office Web Apps application either as a standalone
       application or as part of an eligible Microsoft Office 365 Suite (for more
       information regarding Microsoft Office 365 Suites, please refer to section 34 of
       these T-Suite Our Customer Terms).

34.3   We offer the following types of User SLs for the Microsoft Office Web Apps
       application:

       (a)     Microsoft Office Web Apps (Plan 1) User SL; and

       (b)     Microsoft Office Web Apps (Plan 2) User SL.

34.4   The Microsoft Office Web Apps application is provided in accordance with this
       section 34 (Microsoft Office Web Apps), section 3 (General Terms) and section 35
       (Microsoft Online Service Terms of Use) of these T-Suite Our Customer Terms and
       any other terms and conditions notified to you by Telstra from time to time.

       Application features

34.5   The Microsoft Office Web Apps application enables your users to open documents
       created using compatible Microsoft Office applications on the users' computers,
       make light edits to those documents on the web and open those documents again in
       your users' compatible desktop applications.

34.6   The Microsoft Office Web Apps application includes the following features (which
       may be revised by us from time to time in accordance with these Our Customer
       Terms) and such other standard user features which are advised from time to time
       by us or Microsoft:

       (a)    view and edit documents in a browser-based viewing and editing
              experience by providing representations of Office documents in the
              browser;

        (b)    co-authoring (available for Excel and OneNote, but not for Word and




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                PowerPoint); and

        (c)     PowerPoint 2010 Broadcast Slide Show (this feature requires a network
                service to host the slide show. Presenters can use the PowerPoint Broadcast
                service or a server that can host Microsoft Office Web Apps (such as
                Microsoft SharePoint 2010 or Microsoft SharePoint Online)).

Microsoft SharePoint Online subscription

34.7    Each Microsoft Office Web Apps (Plan 1) User SL includes a monthly SharePoint
        Online (Plan 1) User SL (as further described in section 29 of these T-Suite Our
        Customer Terms).

34.8    Each Microsoft Office Web Apps (Plan 2) User SL includes a monthly SharePoint
        Online (Plan 2) User SL (as further described in section 29 of these T-Suite Our
        Customer Terms).

34.9    The terms and conditions set out in section 29 of these T-Suite Our Customer Terms
        apply to your use of the Microsoft SharePoint Online application in conjunction
        with the Microsoft Web Apps application.

34.10 If your Microsoft Web Apps application subscription has expired or has been
      cancelled, your corresponding Microsoft SharePoint Online User SLs will expire
      and will be disabled.

        Microsoft Online Portal

34.11 The Microsoft Online Portal is a web portal hosted by Microsoft that your customer
      administrator can access and use to manage user accounts for your Microsoft Office
      Web Apps application.

34.12 Only users provided administration rights in the Microsoft Online Portal can access
      and use the Microsoft Online Portal.

        Subscription Term and cancelling your subscription

34.13 You must subscribe to the Microsoft Office Web Apps application on a casual
      (month to month) basis.

34.14 Unless you or we cancel your Microsoft Office Web Apps application subscription,
      your subscription will automatically renew on a monthly basis.

34.15 You may cancel your Microsoft Office Web Apps subscription at any time by
      giving us at least thirty (30) days' notice. You will be required to pay all applicable
      charges during that thirty (30) day notice period.

        Charges

34.16 Without limiting any other charges payable by you under these Our Customer



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       Terms, you agree that we will charge you on a monthly basis for all for your
       Microsoft Office Web Apps User SLs at the prices set out at
       http://www.telstra.com/t-suite (as updated by us from time to time).

       Changing licence numbers

34.17 If you wish to decrease the number of User SLs under your subscription, you will
      need to cancel your existing subscription and commence a new subscription.

34.18 If you wish to increase the number of User SLs for your Microsoft Web Apps
      application subscription, your Customer Administrator will be able to do this
      through the T-Suite Management Console. The additional User SLs will be
      included in your existing subscription and will be co-terminus with your existing
      User SLs. The additional User SLs will be charged on the basis of the subscription
      fees applicable at the date that you increase the User SLs.

       Moving to a Microsoft Office 365 Suite

34.19 If you wish to move your User SLs for the standalone Microsoft Web Apps
      application to a Microsoft Office 365 Suite, you will need to cancel your existing
      subscription and purchase a subscription for that Microsoft Office 365 Suite.

       System requirements

34.20 You are responsible for having the platforms, systems, hardware and software for
      each user which is required for access to, and use of, the Microsoft Office Web
      Apps application as set out on http://www.telstra.com/t-suite or as otherwise
      advised by us or Microsoft from time to time. You acknowledge that if you do not
      have such platforms, systems, hardware or software you and your users may not be
      able to access or use the Microsoft Office Web Apps application. In such
      circumstances, you will still be liable for all fees and charges in relation to your
      subscription for those application(s).

       Your obligations

34.21 You must comply and ensure each of your users of the Microsoft Office Web Apps
      application complies with the Microsoft Online Service Terms of Use set out in
      Section 35 of these T-Suite Our Customer Terms with respect to their access to and
      use of the Microsoft Office Web Apps application.

34.22 Except as permitted under such Microsoft Online Service Terms of Use, you may
      not and must ensure that each of your users of the Microsoft Office Web Apps
      application does not access or use the Microsoft Office Web Apps application after
      your subscription terminates, is cancelled or expires.

       Disclaimer

34.23 Without limiting any other disclaimers in Our Customer Terms, you acknowledge




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        that the information, software, products, and applications included in or available
        through the Microsoft Office Web Apps application may include errors including
        inaccuracies or typographical errors.

34.24 To the extent permitted by applicable law, we (including our affiliates) do not and
      our suppliers (including their affiliates) do not, make any representations or
      warranties in relation to the Microsoft Office Web Apps application (including
      fitness for a particular purpose, merchantability, title and non-infringement of third
      party rights, or that the Microsoft Office Web Apps application will be
      uninterrupted or error free), and have no liability for damages, whether direct,
      indirect or consequential, arising from the use by you or your users of the Microsoft
      Office Web Apps application.

34.25 To the extent there are any warranties in relation to the Microsoft Office Web Apps
      application which cannot be excluded by law, our liability (and that of our
      suppliers) for breach of such warranty will, to the extent permitted by law, be
      limited, at our option, to the supply of the Microsoft Office Web Apps application
      again or the payment of the cost of having the Microsoft Office Web Apps
      application supplied again in accordance with these T-Suite Our Customer Terms.

34.26 We and Microsoft affiliates disclaim any express or implied warranty of fitness for
      high risk activities. Without limiting any other provision in Our Customer Terms,
      you acknowledge that the Microsoft Office Web Apps application is not fault-
      tolerant and is not designed, manufactured or intended for use with on-line control
      equipment in hazardous environments requiring fail-safe performance in which the
      failure of the application could lead directly to death, personal injury, or severe
      physical, property or environmental damage ("high risk activities"). To the extent
      permitted by law, we, and our suppliers and contractors, expressly disclaim any
      express or implied warranty of fitness for purpose of the Microsoft Office Web
      Apps application for high risk activities.

        Liability

34.27 We will not be responsible or liable in any way for:

        (a)     unauthorised access to or alteration of your transmissions or data with, any
                material or data sent or received or not sent or received with, or any
                transactions entered into through or in connection with, the Microsoft
                Office Web Apps application:

        (b)     any threatening, defamatory, obscene, offensive or illegal content or
                conduct of any other party or any infringement of another's rights, including
                intellectual property rights;

        (c)     any content sent using and/or included in the Microsoft Office Web Apps
                application; and/or

        (d)     the deletion, corruption or failure to store any messages or other content




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                maintained or transmitted by the Microsoft Office Web Apps application.

        Indemnity

34.28 You agree to indemnify and hold us (and our suppliers) harmless from any claim,
      demand, or damage, including reasonable legal fees, asserted by any third party due
      to or arising out of your or your user's use of, or conduct while using, the Microsoft
      Office Web Apps application.


35      Microsoft Office 365 Suites
What is a Microsoft Office 365 Suite?

35.1    A Microsoft Office 365 Suite is a bundled offer that consists of multiple eligible
        Microsoft Online Services. The type of Microsoft Online Services provided to you
        as part of your Microsoft Office 365 Suite will depend on the Microsoft Office 365
        Suite purchased by you.

35.2    We offer the following three categories of Microsoft Office 365 Suites:

        (a)     Microsoft Office 365 for professionals and small businesses;

        (b)     Microsoft Office 365 for enterprises; and

        (c)     Microsoft Office 365 kiosk.

35.3    We make Microsoft Office 365 Suites available to your employees, agents and
        contractors in respect of which you hold a user licence ("User SL") for that
        Microsoft Office 365 Suite.

35.4    We offer the following types of User SLs for Microsoft Office 365 Suites:

                    Microsoft Office 365               User SLs
                    Suite Category

          Microsoft Office 365 for            Microsoft Office 365 (Plan P1)
          professionals and small             User SL
          businesses




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                 Microsoft Office 365               User SLs
                 Suite Category

         Microsoft Office 365 for           Microsoft Office 365 (Plan E1)
         enterprises                        User SL
                                            Microsoft Office 365 (Plan E2)
                                            User SL
                                            Microsoft Office 365 (Plan E3)
                                            User SL
                                            Microsoft Office 365 (Plan E4)
                                            User SL
         Microsoft Office 365 kiosk       Microsoft Office 365 (Plan K1)
                                          User SL
                                          Microsoft Office 365 (Plan K2)
                                          User SL
        The key components of each User SL type are set out below.

       Microsoft Office 365 for professionals and small businesses

35.5   Each Microsoft Office 365 (Plan P1) User SL comprises access to the following:

       (a)    the applicable Microsoft Exchange Online application as described in
              section 27 of these T-Suite Our Customer Terms;

       (b)     the applicable Microsoft SharePoint Online application as described in
              section 29 of these T-Suite Our Customer Terms;

       (c)    the applicable Microsoft Lync Online application as described in section 31
              of these T-Suite Our Customer Terms; and

       (d)    the Microsoft Web Apps application described in section 33 of these T-
              Suite Our Customer Terms.

35.6   You may purchase a maximum of 50 Microsoft Office 365 (Plan P1) User SLs.

       Microsoft Office 365 for enterprises

35.7   Each Microsoft Office 365 (Plan E1) User SL comprises the following:

       (a)    an Exchange Online (Plan 1) User SL as described in section 27 of these T-
              Suite Our Customer Terms;

       (b)    a SharePoint Online (Plan 1) User SL as described in section 29 of these T-
              Suite Our Customer Terms; and

       (c)    a Lync Online (Plan 2) User SL as described in section 31 of these T-Suite




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              Our Customer Terms.

35.8   Each Microsoft Office 365 (Plan E2) User SL comprises the following:

       (a)    an Exchange Online (Plan 1) User SL as described in section 27 of these T-
              Suite Our Customer Terms;

       (b)    a SharePoint Online (Plan 1) User SL as described in section 29 of these T-
              Suite Our Customer Terms;

       (c)    a Lync Online (Plan 2) User SL as described in section 31 of these T-Suite
              Our Customer Terms; and

       (d)    access to the Microsoft Web Apps application as described in section 33 of
              these T-Suite Our Customer Terms.

35.9   Each Microsoft Office 365 (Plan E3) User SL comprises the following:

       (a)    an Exchange Online (Plan 2) User SL as described in section 27 of these T-
              Suite Our Customer Terms;

       (b)    a SharePoint Online (Plan 2) User SL as described in section 29 of these T-
              Suite Our Customer Terms;

       (c)    a Lync Online (Plan 2) User SL as described in section 31 of these T-Suite
              Our Customer Terms;

       (d)    a Microsoft Office Professional Plus User SL as described in section 32 of
              these T-Suite Our Customer Terms; and

       (e)    access to the Microsoft Web Apps application as described in section 33 of
              these T-Suite Our Customer Terms.

35.10 Each Microsoft Office 365 (Plan E4) User SL comprises the following:

       (a)    an Exchange Online (Plan 2) User SL as described in section 27 of these T-
              Suite Our Customer Terms;

       (b)    a SharePoint Online (Plan 2) User SL as described in section 29 of these T-
              Suite Our Customer Terms;

       (c)    a Lync Online (Plan 2) User SL as described in section 31 of these T-Suite
              Our Customer Terms;

       (d)    Lync Plus (as further described below);

       (e)    a Microsoft Office Professional Plus User SL as described in section 32 of




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               these T-Suite Our Customer Terms; and

       (f)     access to the Microsoft Web Apps application as described in section 33 of
               these T-Suite Our Customer Terms.

35.11 The Microsoft Office 365 (Plan E4) User SL includes Lync Plus which provides a
      user with the right to access:

       (a)     eligible client access licences for Lync Server 2010; and

        (b)    voice-related functionality when Lync Server 2010 is deployed on-premise
               and integrated with PSTN telephony services.

35.12 If you have purchased Microsoft Office 365 (Plan E4) User SLs and you wish to
      access voice-related functionality, you must engage your PABX provider or a
      certified Microsoft partner to assist you. If you choose to access voice-related
      functionality, you understand that we will not support your implementation or
      ongoing use of that functionality or the integration of Lync Server 2010 with your
      telephony services.

35.13 You may require additional hardware and/or PBX configuration services to
      implement and use any voice-related functionality which you access as part of your
      Microsoft Office 365 (Plan E4) User SL. It is your responsibility to acquire all
      required hardware and configuration services.

35.14 You understand that:

       (a)     User SLs for the Microsoft Office 365 Suites do not include a licence to use
               Lync Server 2010 or any client access licences;

        (b)    if you wish to access Lync Server 2010, it is your responsibility to acquire a
               licence to use Lync Server 2010 and the relevant client access licences from
               Microsoft or an accredited third party reseller; and

        (c)    under your licence agreement with Microsoft or an accredited third party
               reseller (as relevant), additional terms and conditions may apply to your use
               of Lync Server 2010 (including but not limited to additional terms and
               conditions which may apply to any client access licences that you acquire
               for Lync Server 2010).

       Microsoft Office 365 kiosk

35.15 Each Microsoft Office 365 (Plan K1) User SL comprises the following:

       (a)     an Exchange Online Kiosk User SL as described in section 27 of these T-
               Suite Our Customer Terms; and

       (b)     a SharePoint Online Kiosk User SL as described in section 29 of these T-




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                 Suite Our Customer Terms.

35.16 Each Microsoft Office 365 (Plan K2) User SL comprises the following:

        (a)      an Exchange Online Kiosk User SL as described in section 27 of these T-
                 Suite Our Customer Terms;

        (b)      a SharePoint Online Kiosk User SL as described in section 29 of these T-
                 Suite Our Customer Terms; and

        (c)      access to the Microsoft Web Apps application as described in section 33 of
                 these T-Suite Our Customer Terms.

        Additional terms and conditions

35.17 The terms and conditions which apply to each of the individual Microsoft Online
      Services provided as part of your Microsoft Office 365 Suite (as set out these T-
      Suite Our Customer Terms) apply to your and your user's use of the respective
      Microsoft Online Services supplied as part your Microsoft Office 365 Suite other
      than the sections headed 'Charges', 'Subscription Term and cancelling your
      subscription' and ‘Changing licence numbers’ (which are set out in relation to the
      Microsoft Office 365 Suites below).

        Trials

35.18 A trial for the following Microsoft Office 365 User SLs types is available to
      customers for a limited number of users (as set out below) and expires after 30 days
      following sign up to the trial (the "Trial Period"):

        (a)      Microsoft Office 365 (Plan P1) User SL, limited to 10 users;

        (b)      Microsoft Office 365 (Plan E3) User SL, limited to 20 users; and

        (c)      Microsoft Office 365 (Plan K2) User SL, limited to 20 users.

35.19 Only one trial is permitted per customer.

35.20 After the Trial Period, if you do not subscribe to the Microsoft Office 365 Suite that
      you have trialled (or a component of the Microsoft Office 365 Suite that you have
      trialled) in respect of all users for whom the trial was undertaken then, user
      information and data, including mailbox content, hosted data and other related
      settings, will be stored for 30 days only and will be deleted after that time.

35.21 If you subscribe to the Microsoft Office 365 Suite that you have trialled for a
      number of users that is less than the number of users for the trial, then only the
      information and data, including mailbox content, hosted data and other related
      settings, for the subscribed number of users will be migrated. It is your
      responsibility to, within 30 days, disable the users information and data you do not




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       wish to continue. You can do this through the Microsoft Online Portal. If you fail
       to select the users who will be migrated within 30 days then we will select them and
       the information and data for other users will be deleted.

35.22 Without limiting anything above, if you decide to purchase an individual
      component of the Microsoft Office 365 Suite that you have trialled (and you are
      eligible to do so), then you will be responsible for assigning users to the individual
      component that you have purchased and for migrating all information and data from
      the trial user accounts to those of the Microsoft Online Service selected by you
      within 30 days of the expiry of the trial. You can do this through the Microsoft
      Online Portal.

35.23 If you have trialled the Microsoft Office 365 (Plan P1) User SL, the Microsoft
      Office 365 (Plan E3) User SL or the Microsoft Office 365 (Plan K2) User SL, there
      may be restrictions on your ability to subscribe to:

       (a)     Microsoft Office 365 Suites that are different to the suite that you have
               trialled; and/or

       (b)     standalone Microsoft Online Services.

35.24 If you have trialled the Microsoft Office 365 (Plan P1) User SL, the Microsoft
      Office 365 (Plan E3) User SL or the Microsoft Office 365 (Plan K2) User SL and
      you wish to subscribe to a:

       (a)     Microsoft Office 365 Suite that is different to the suite that you have trialled
               or

       (b)     standalone Microsoft Online Service,

       you must contact the T-Suite Helpdesk for further information regarding any
       applicable restrictions that may apply to you.

       Subscription Term and cancelling your subscription

35.25 You must subscribe to the Microsoft Office 365 User SLs on a casual (month to
      month) basis.

35.26 Unless you or we cancel your Microsoft Office 365 User SLs, your subscription
      will automatically renew on a monthly basis.

35.27 You may cancel your Microsoft Office 365 User SLs at any time by giving us at
      least thirty (30) days' notice. You will be required to pay all applicable charges
      during that thirty (30) day notice period.

       Charges

35.28 Without limiting any other charges payable by you under these Our Customer




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       Terms, you agree that we will charge you on a monthly basis for all for your
       Microsoft Office 365 User SLs at the prices set out at http://www.telstra.com/t-suite
       (as updated by us from time to time).

       Changing licence numbers

35.29 If you wish to decrease the number of User SLs under your Microsoft Office 365
      Suite subscription, you will need to cancel your existing subscription and
      commence a new subscription.

35.30 If you wish to increase the number of User SLs for your Microsoft Office 365 Suite
      subscription, your Customer Administrator will be able to do this through the T-
      Suite Management Console. The additional User SLs will be included in your
      existing subscription and will be co-terminus with your existing User SLs. The
      additional User SLs will be charged on the basis of the subscription fees applicable
      at the date that you increase the User SLs.

       Subscribing to other Microsoft Office 365 Suites and standalone applications

35.31 If you have subscribed to a Microsoft Office 365 Suite, there may be restrictions on
      your ability to subscribe to:

       (a)     Microsoft Office 365 Suites that are different to the suite that you have
               subscribed to; and/or

       (b)     standalone Microsoft Online Services; and

       you may contact the T-Suite Helpdesk for further information regarding any
       applicable restrictions that may apply to you.


36     MICROSOFT ONLINE SERVICE - TERMS OF USE
36.1   Unless we agree otherwise with you, the terms of use set out in this section will
       apply to the Microsoft Online Services described below purchased on or after 29
       June 2011.

       Definitions

36.2   In this Microsoft Online Service Terms of Use section, the following words have
       the following special meanings:

       Microsoft Online Service means:

       (a)     Microsoft Exchange Online as described in section 27 of these T-Suite Our
               Customer Terms;

       (b)     Microsoft Exchange Online Archiving as described in section 28 of these T-




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               Suite Our Customer Terms;

       (c)     Microsoft SharePoint Online as described in section 29 of these T-Suite
               Our Customer Terms (including any Microsoft SharePoint Online Storage,
               as described in section 30 of these T-Suite Our Customer Terms);

       (d)     Microsoft Lync Online as described in section 31 of these T-Suite Our
               Customer Terms;

       (e)     Microsoft Office Professional Plus as described in section 32 of these T-
               Suite Our Customer Terms;

       (f)     Microsoft Office Web Apps as described in section 33 of these T-Suite Our
               Customer Terms,

       and any of the above provided under a Microsoft Office 365 Suite (as described in
       section 34 of these T-Suite Our Customer Terms).

       Microsoft Software means any software of Telstra or our suppliers (including
       Microsoft) that we provide or make available to you to enable you and each User to
       sign in or use the Microsoft Online Services.

       On-premise Microsoft Software means any on-premise Microsoft Software that
       we provide or make available to you as part of any Microsoft Online Service (if
       any).

       Subscriber Data is all data that is collected or processed by us or on our behalf in
       providing the Microsoft Online Services.

       User means any individual who accesses or uses a Microsoft Online Service,
       Microsoft Software and/or On-premise Microsoft Software under a User Licence.

       User Licence means a subscription licence granted by us to a User for a Microsoft
       Online Service.

       Amending the terms of use

36.3   We may update the terms of use set out in this section 35 at any time. Subject to
       any right you may have to cancel your subscription to a Microsoft Online Service,
       you agree to the new terms by continuing to use the Microsoft Online Services after
       we notify you of them.

       No Commercial Resale

36.4   Without limiting any other obligation you may have under Our Customer Terms,
       you may not:




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       (a)     offer any Microsoft Online Service as a service bureau; or

       (b)     make any Microsoft Online Service available to third parties on a
               commercial basis.

       Third party programs

36.5   The Microsoft Online Services may include third party programs. Additional terms
       may apply to your use of those third party programs which will be notified to you
       by us, our suppliers or through the Microsoft Online Services. You must comply
       with any such additional terms.

       Pre-release Services and Code

36.6   The Microsoft Online Services may include pre-release services and/or pre-release
       code. Additional terms may apply to your use of those pre-release services and/or
       pre-release code which will be notified to you by us, our suppliers or through the
       Microsoft Online Services. You must comply with any such additional terms.

       Technical Limitations

36.7   The Microsoft Online Services are provided subject to certain technical limitations
       which only allow you to use the Microsoft Online Services in certain ways. You
       are not entitled to work around any applicable technical limitation.

36.8   You must comply (and must ensure that your Users comply) with all applicable
       technical limitations. For further information regarding the applicable technical
       limitations for each Microsoft Online Service, refer to
       http://www.microsoftvolumelicensing.com/userights/TechLimit.aspx.

       Intellectual Property Rights

36.9   The rights granted under these Microsoft Online Service Terms of Use and a User
       Licence to access the Microsoft Online Service or any software on any device do
       not give you or Users any right to use or exploit our or our supplier’s (including
       Microsoft's) patents or other intellectual property rights in software or devices that
       access that device.

36.10 Without limiting any other rights we retain under these Our Customer Terms, all
      intellectual property rights in documentation provided to you by us for training or
      education or other information about the Microsoft Online Service is, between you
      and us, owned by us. You are granted no rights under such intellectual property
      rights and must not copy such documentation unless permitted by us in writing.

       Media Elements and Templates

36.11 You may have access to media images, clip art, animations, sounds, music, video
      clips, templates and other content provided with Microsoft Software or any part of a




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        Microsoft Online Service ("Media Elements).

36.12 You may only copy and use Media Elements in projects and documents.

36.13 You may not:

        (a)     sell, license or distribute copies of the Media Elements by themselves or as
                a product;

        (b)     grant your Users or customers rights to further license or distribute the
                Media Elements;

        (c)     without limiting the above, license or distribute for commercial purposes
                Media Elements that include the representation of identifiable individuals,
                governments, logos, trademarks, or emblems or use these types of images in
                a way that could imply an endorsement or association with any product,
                entity or activity; or

        (d)     create obscene or scandalous works using the Media Elements.

        Font Components

36.14 While the Microsoft Online Service or any related software is running, you and any
      Users under a User SL may use fonts in the Microsoft Online Service ("Fonts") to
      display and print content. You may only:

        (a)     embed Fonts in content as permitted by the embedding restrictions in the
                Fonts; and

        (b)     temporarily download Fonts to a printer or other output device to print
                content.

        Software Benchmark Testing

36.15 You must obtain our prior written approval to disclose to a third party the results of
      any benchmark test of the Microsoft Online Service.

        Multiplexing

36.16 Hardware or software you use to:

        (a)     pool connections;

        (b)     reroute information;

        (c)     reduce the number of devices or users that directly access or use the
                product; or

        (d)     reduce the number of operating system environments, devices or users the




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               product directly manages,

       (sometimes referred to as “multiplexing” or “pooling”), does not reduce the number
       of User Licences that you must purchase in relation to the Microsoft Online
       Services.

       Reallocation of User SLs

36.17 You may:

       (a)     permanently reallocate a User Licence from one User to another, provided
               that a User Licence cannot be reassigned back to a previous User of the
               same User Licence; or

       (b)     temporarily reallocate a User Licence to a temporary User while the first
               User is absent.

       Additional service suspension rights

36.18 Without limiting any other right we may have, we may suspend the supply of a
      Microsoft Online Service (in whole or in part) with or without notice:

       (a)     if you or a User uses the Microsoft Online Service in a way that we
               reasonably believe is fraudulent, poses an unacceptable risk to our security
               or network capability or anyone else's use of the Microsoft Online Service,
               or is illegal or likely to be found illegal;

       (b)     in an emergency or if there are reasonable grounds to believe there is a
               threat or risk to the security of a Microsoft Online Service or integrity of
               our or our supplier's network;

       (c)     if we reasonably believe it is necessary to prevent unauthorised access to
               any customer's data;

       (d)     for Microsoft Online Service maintenance, if we reasonably believe it is
               necessary or desirable to do so to maintain or restore any part of the
               network;

       (e)     if we reasonably believe it is necessary to comply with a legal requirement;
               or

       (f)     if we reasonably believe that you have breached these Our Customer Terms.

36.19 If we do suspend a Microsoft Online Service:

       (a)     we will provide you with the reason for such suspension at your request;

       (b)     you and your Users may not be able to access any data through that




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               Microsoft Online Service during the suspension period; and

       (c)     the suspension will only be in effect for as long as is reasonably necessary
               to address the issues which gave rise to the suspension.

36.20 Without limiting any terms under these Our Customer Terms, if:

       (a)     you cancel your subscription to a Microsoft Online Service in accordance
               with Our Customer Terms; or

       (b)     your subscription to a Microsoft Online Service is suspended (unless the
               suspension is at your request, for a material breach by the you, due to a
               system or network outage, or because we reasonably believe that you are a
               credit risk),

       we will:

       (c)     except for the first month of the subscription term, refund to you any
               unused portion of your total monthly fees and any other amount you have
               prepaid on account or in advance for Microsoft Online Service which have
               not been provided to you; and

       (d)     deduct from your refund any amounts that you owe to us, such as charges
               you incurred before the cancellation.

36.21 Without limiting any terms under these Our Customer Terms, if you cancel your
      subscription to a Microsoft Online Service at any time before the end of the first
      month of your subscription, you agree that we are not required to refund the
      monthly fees and any other amount that you have prepaid on account or in advance
      for the Microsoft Online Service for the first month.

       Availability of Microsoft Online Services

36.22 You understand that availability of the Microsoft Online Services, some service
      functionality, and language versions varies by country.

36.23 Your Users may only use the Microsoft Online Services and the functionality of the
      Microsoft Online Services that is made available in Australia. Further information
      regarding availability can be viewed at http://wwwppe/online/faq.aspx#international
      or at any alternate site that Microsoft identifies from time to time.

       Responsibility for Your Accounts

36.24 Without limiting any other obligation you may have under these Our Customer
      Terms, you are responsible for:

       (a)     passwords for Users, if any;




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       (b)     all activity with your Microsoft Online Service accounts including that of
               Users; and

       (c)     dealings with third parties that take place through your Microsoft Online
               Service account or associated accounts.

36.25 You must keep and ensure each User keeps your accounts and passwords
      confidential.

36.26 You must tell us right away about any possible misuse of your accounts or any
      security breach related to the Microsoft Online Service.

       Third party software

36.27 You and Users under a User Licence may use Microsoft or Microsoft-approved
      third party software to sign into and use the Microsoft Online Service.

36.28 You can make one copy of the service software for back-up and archival purposes

       Software Licence Terms

36.29 This section applies to your use of any Microsoft Software. You may install, and
      you and each User under a User Licence may use, Microsoft Software solely to sign
      into and use the Microsoft Online Service on your devices.

36.30 Your right and any User's right to use Microsoft Software in relation to a Microsoft
      Online Service ends on the earlier of the date when:

       (a)     your subscription and right to use the Microsoft Online Service terminates,
               is cancelled or expires; or

       (b)     we update the Microsoft Online Service and it no longer supports the
               Microsoft Software.

36.31 You must uninstall the Microsoft Software when your right to use it ends. We may
      also disable it at that time.

36.32 From time to time, Microsoft may automatically check the version of the Microsoft
      Software installed by your Users on any device. In addition, each device on which
      Microsoft Software is installed may periodically provide information to Microsoft
      to verify that the Microsoft Software is properly licensed and that the applicable
      licence term has not expired. This information includes the software version, the
      User's Windows Live ID, product ID information, machine ID information and the
      Internet protocol address of the device. By using the Microsoft Software, you
      consent to the transmission of this information.

36.33 You understand that if the Microsoft Software is not properly licensed, the




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       functionality of the software will be affected.

36.34 You must only obtain updates or upgrades for the Microsoft Software from
      Microsoft or authorised sources. For more information on obtaining updates and
      upgrades from authorised sources, refer to
      www.microsoft.com/genuine/downloads/faq.aspx.

36.35 From time to time, Microsoft may recommend or download updates to your
      devices. You may not receive notice when we or Microsoft downloads the update
      and you provide consent herein for such download.

36.36 You must ensure that each User connects each device upon which they have
      installed Microsoft Software to the Internet at least once every 45 days. The
      functionality of the Microsoft Software may be affected if your Users do not
      comply with this requirement.

36.37 You may allow other users to remotely access Microsoft Software to provide
      support services to you. No other remote access is permitted.

       On-premise Microsoft Software Licence Terms

36.38 Without limiting any other part of the terms of use set out in these T-Suite Our
      Customer Terms, this section also applies to your use of any On-premise Microsoft
      Software.

36.39 Subject to your payment of all applicable charges and your compliance with these
      T-Suite Our Customer Terms, we grant you a non-exclusive licence to install, use,
      access, display and run the On-premise Microsoft Software solely for the purpose of
      using the Microsoft Online Services. For the avoidance of doubt, this licence
      expressly excludes all rights that are not expressly granted (including but not
      limited to a right to grant sublicences to any person).

36.40 Unless we agree otherwise with you in writing, the On-premise Microsoft Software
      licence granted to you under this section:

       (a)     is non-transferable;

       (b)     is not perpetual;

       (c)     is limited to the number of copies of the On-premise Microsoft Software
               licensed to you as part of a Microsoft Online Service; and

       (d)     does not apply and is not in any way related to any order of fulfilment of
               software media.

36.41 All On-premise Microsoft Software provided to you is licensed and not sold.

36.42 Except as permitted by a law which cannot be excluded or as otherwise agreed by




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       us in writing, you must not (and must ensure that your Users) do not:

       (a)     reverse engineer, decompile or disassemble any On-premise Microsoft
               Software;

       (b)     rent, lease, lend, resell or host to or for third parties any On-premise
               Microsoft Software;

       (c)     separate and use the components of any On-premise Microsoft Software on
               two or more computers, upgrade or downgrade components at different
               times or transfer components separately; or

       (d)     modify or create derivative works of the On-premise Microsoft Software.

       Updates

36.43 If we (or Microsoft) update your Microsoft Online Service application or the
      Microsoft Software licensed to you as part of your Microsoft Online Service, you
      understand that:

       (a)     some previously available functionality or features may no longer be
               available to your Users; and

       (b)     if you do not install (where relevant) and use the updated application or
               software, some features may not be available to your Users and the use of
               the application and software may be interrupted.

       Activation

36.44 This section applies to you if you receive Microsoft Software as part of your
      Microsoft Online Service which requires activation or a key. For information about
      when activation or a key is required and the activation process, refer to the product
      activation section on http://www.microsoft.com/licensing.

36.45 You are responsible for the use of keys assigned to you and the activation of
      products using any key management service machine. You must not disclose keys
      to third parties.

36.46 You understand that:

       (a)     during any multiple activation key activation, the software will send
               information about the software and the device to Microsoft;

       (b)     during any key management service host activation, the software will send
               information about the key management service host software and the host
               device to Microsoft; and

       (c)     key management service client devices activated using key management




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               services do not send information to Microsoft but do require periodic
               reactivation with your key management service host.

36.47 The information sent to Microsoft during activation includes:

       (a)     the version, language and product key of the software;

       (b)     the Internet protocol address of the device; and

       (c)     information derived from the hardware configuration of the device.

       By using the software, you consent to the transmission of this information.

36.48 Before you activate, you have the right to use the version of the software installed
      during the installation process. You are not licensed to continue to use the software
      after that time unless it is activated.

36.49 If your device is connected to the Internet, the software may automatically connect
      to Microsoft for activation. You may also activate the software manually by
      Internet or telephone.

36.50 Some changes to your Users' computer components or the software may require you
      to reactivate the software. The software will remind you to activate it until you do
      so.

36.51 You must not provide unsecured access to your key management service machines
      over an uncontrolled network such as the Internet.

36.52 If there is any unauthorised use of your activation keys, Microsoft may:

       (a)     prevent further activations by you;

       (b)     deactivate your keys or software; or

       (c)     otherwise block the key from activation or validation.

       You understand that key deactivation may require you to acquire a new key from
       Microsoft.

       Use of Other Web Sites and Services

36.53 You and each User may need to use Microsoft or Microsoft-approved web sites and
      services to access and use the Microsoft Online Service. The terms of use that
      come with those sites and services apply to your use of them.

       Third Party Content and Services

36.54 To the extent permitted by law, we are not responsible for any third party content




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        you or Users access with the Microsoft Online Service, if any.

36.55 You are responsible for your dealings and any dealings of Users with any third
      party (including advertisers) related to the Microsoft Online Service (including the
      delivery of and payment for goods and services).

        Internet Based Services.

36.56 This section only applies to you if you receive a Microsoft Online Service which is
      listed in Microsoft's "Internet Based Services Notices" document (which can be
      viewed at http://microsoft.com/licensing/contracts).

36.57 We (or Microsoft) may provide Internet based services with your Microsoft Online
      Service.

36.58 Microsoft's "Internet Based Services Notices" document (which can be viewed at
      http://microsoft.com/licensing/contracts) identifies software features that connect to
      Microsoft's computer systems over the Internet and identifies the products in which
      they are found.

36.59 You understand that:

        (a)     the applicable software features use Internet protocols to send systems
                computer information (such as your Internet protocol address, your type of
                operating system, browser and name and version of the software you are
                using, and the language code of the device where you installed the software)
                to Microsoft. Microsoft may use this information to make the Internet
                based services available to you;

        (b)     in some cases, you will not be notified when one of the applicable software
                features connects to Microsoft's computer systems;

        (c)     if you use the applicable software features, you are consenting to the
                transmission of information through the use of these features although
                Microsoft will not use this information to identify or contact you;

        (d)     unless we advise you otherwise, you may switch off certain software
                features or not use them.

36.60 You agree that Microsoft may use computer information, accelerator information,
      search suggestions information, error reports, Malware reports and URL filtering
      reports to improve Microsoft software and services. Microsoft may also share this
      information with others (for example, hardware and software vendors) and use the
      information to improve Microsoft products.

36.61 You may not use any Internet based services:

        (a)     in any way that could harm the Internet based services or impair anyone




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               else’s use of them; or

       (b)     to gain unauthorised access to any service, data, account or network by any
               means.

       Your Materials

36.62 You may be able to submit materials and Subscriber Data for use in connection with
      the Microsoft Online Service ("Content"). Except for materials we license to you
      we do not claim ownership of any such materials that you post or otherwise provide
      to us related to the online service. However, by posting or otherwise providing your
      Content to or through any Microsoft Online Service that enables communication or
      collaboration with third parties, you grant to third parties who have access to those
      materials through the Microsoft Online Service free permission to:

       (a)     use, copy, distribute, display, publish, and modify your Content and
               sublicense those rights to others;

       (b)     publish your name in connection with the Content; and

       (c)     grant these permissions to other persons.

36.63 This does not apply to materials we or our suppliers license to you. This section
      only applies to legally permissible content and only to the extent that use and
      publishing of the legally permissible content does not breach the law. We will not
      pay you for your Content. We may refuse to publish, and remove your Content
      from the Microsoft Online Service at any time for any reason. For all Content you
      submit, you must have all rights necessary for you to grant the permissions in this
      section.

36.64 You are responsible for any Content sent using and/or included in the Microsoft
      Online Service.

       Scope of Use (Acceptable Use Policy)

36.65 Without limiting any other obligation you may have under these Our Customer
      Terms (including in particular the Acceptable Use Policy in Section 3), you may not
      and must ensure each User does not:

       (a)     use the Microsoft Online Service in a way that is prohibited by any law,
               regulation or governmental order or decree in any relevant jurisdiction;

       (b)     use the Microsoft Online Service to try to gain unauthorised access to any
               service, data, account or network by any means;

       (c)     authorize any third party to access or use the Microsoft Online Service on
               your behalf (other than you employees, contractors or other persons
               authorized by you to use the Microsoft Online Service in connection with




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               your business, as contemplated under Our Customer Terms);

       (d)     use any automated process or service to access or use the Microsoft Online
               Service such as a BOT, a spider or periodic caching of information stored
               by us or our suppliers;

       (e)     falsify any email header information (e.g., “spoofing”);

       (f)     use the Microsoft Online Service to make available any offering designed to
               violate these terms (e.g., enable sending of spam, enable denial of service
               attacks, etc.); or

       (g)     remove, modify, or tamper with any regulatory or legal notice or link that is
               incorporated into the Microsoft Online Service.

       Monitoring Your Use

36.66 You consent to us and our suppliers monitoring use of the Microsoft Online Service
      by you and your Users and to us and our suppliers using and disclosing Subscriber
      Data:

       (a)     to ensure compliance by you and your Users with these T-Suite Our
               Customer Terms:

       (b)     as required or authorised by law;

       (c)     to protect our rights or the rights of others;

       (d)     to provide the Microsoft Online Service;

       (e)     to provide troubleshooting for the Microsoft Online Service;

       (f)     to improve the Microsoft Online Service; and/or

       (g)     as otherwise provided in these Our Customer Terms.

36.67 We will use reasonable efforts to ensure that Microsoft does not disclose your
      Subscriber Data to a law enforcement agency unless required by law or a law
      enforcement agency.

36.68 If a law enforcement agency contacts Microsoft with a demand for your Subscriber
      Data:

       (a)     Microsoft will attempt to direct the law enforcement agency to request the
               Subscriber Data directly from you;

       (b)     Microsoft may provide your contact information to the law enforcement
               agency to enable that agency to contact you; and




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       (c)     if Microsoft is compelled to disclose your Subscriber Data to a law
               enforcement agency, Microsoft will use commercially reasonable efforts to
               notify you in advance of the disclosure unless prohibited by law or the law
               enforcement agency.

       Security of Subscriber Data

36.69 Without limiting anything else in these Our Customer Terms, Microsoft will
      implement reasonable technical and organisational measures (as described in the
      security overview applicable to the Microsoft Online Service set out at
      http://www.microsoft.com/online/legal/?langid=en-us&docid=9 ) to help secure
      your Subscriber Data collected or processed by us or on our behalf in providing
      Microsoft Online Services against accidental or unlawful loss, access or disclosure.

36.70 You agree that these measures are:

       (a)     except as may be required by law, our and Microsoft's only responsibility
               with respect to the security and handling of Subscriber Data; and

       (b)     in place of any confidentiality obligation that applies to Subscriber Data
               contained in any other non-disclosure or confidentiality agreement we or
               Microsoft have with you.

       (c)     For information on where to find the security overview for the Microsoft
               Online Service refer to http://www.microsoft.com/online/legal/?langid=en-
               us&docid=9.

       Electronic Notices

36.71 You agree that we may provide you and you Users with information about the
      Microsoft Online Service in electronic form. It may be via email to the address you
      provide when you sign up for the online service, or through a web site that we
      identify. Notice via email is given as of the transmission date. As long as you
      use the Microsoft Online Service, you have the software and hardware needed
      to receive these notices.

36.72 You and any User may not use the Microsoft Online Service if you do not agree to
      receive these electronic notices.

       Privacy

36.73 Without limiting anything in Section 3 of these T-Suite Our Customer Terms, you
      acknowledge that Subscriber Data (including Personal Information as defined in the
      Privacy Act 1988 (Cth)) collected through a Microsoft Online Service may be
      transferred and stored and processed in the United States, Australia, Singapore or
      any other country in which Microsoft or its service providers and their
      subcontractors maintain facilities.




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36.74 By using a Microsoft Online Service, you consent to the transfer of Subscriber Data
      (including Personal Information as defined in the Privacy Act 1988 (Cth)) outside of
      Australia.

36.75 You must also obtain the consent of each person who provides Subscriber Data
      (including Personal Information as defined in the Privacy Act 1988 (Cth)) to you to:

        (a)     transfer that data to Microsoft and its agents; and

        (b)     permit its transfer, storage and processing in accordance with these T-Suite
                Our Customer Terms.

36.76 We agree to comply, and will use reasonable efforts to ensure our suppliers comply,
      with the Privacy Act 1988 (Cth)), the Telecommunications Act 1997 (Cth), the Spam
      Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) in relation to
      Subscriber Data.

36.77 You agree that Subscriber Data (including Personal Information as defined in the
      Privacy Act 1988 (Cth)) collected through a Microsoft Online Service may be used
      by Microsoft Regional Sale Corporation and its affiliates for the purposes of
      calculating amounts payable, tracking and monitoring usage of the Microsoft
      Online Services, support services and internal analysis.

36.78    Unless notified to us otherwise, by using a Microsoft Online Service, you consent
        and agree to provide the consent of each User to Microsoft Regional Sale
        Corporation and its affiliates contacting you for the purposes of marketing or selling
        its products and services.

36.79 We will use reasonable efforts to ensure that any collection, use and disclosure by
      Microsoft Regional Sale Corporation and its affiliates of Subscriber Data is in
      accordance with its privacy policies, generally or which are applicable to the
      specific Microsoft Online Service.

        Retention of data after termination or expiration

36.80 Upon termination or expiration of your subscription to a Microsoft Online Service,
      you must contact Microsoft and tell Microsoft to either:

        (a)     disable your account and delete your Subscriber Data in which case you
                will not be able to extract your Subscriber Data from your account; or

        (b)     retain your Subscriber Data in relation to such Microsoft Online Service in
                a limited function account for at least 90 days after the expiration or
                termination of your subscription ("Holding Period"), during which period
                you may extract your Subscriber Data from your User's accounts at your
                own cost. During the Expiration Holding Period we may also provide the
                Microsoft Online Service with reduced features and functionality but we do




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                not guarantee or warrant that this will be available.

36.81 If you do not tell Microsoft to either disable your account or retain your Subscriber
      Data for the Holding Period, Microsoft will retain your Subscriber Data for the
      Holding Period.

36.82 If your Subscriber Data is retained during the Holding Period, at our request, you
      must reimburse us for any costs incurred by us as a result of the retention of your
      Subscriber Data.

36.83 You are advised to extract your data from your User's accounts as soon as possible
      after your subscription to such Microsoft Online Service expires or terminates
      because your accounts may be permanently deactivated after the end of the Holding
      Period.

36.84 You agree that after the end of the Holding Period, we may permanently deactivate
      your User's accounts and delete Subscriber Data in such accounts. Cached or back-
      up copies will be purged within 30 days of the end of the Holding Period.

        Additional termination consequences

36.85 If you wish to terminate your subscription to any Microsoft Online Service, you
      must contact us to request termination.

        No Liability for Deletion of Subscriber Data

36.86 You agree that, other than as described above, neither we nor our suppliers have any
      obligation to continue to hold, export or return your Subscriber Data. You agree
      that neither we nor our suppliers have any liability whatsoever for deletion of your
      Subscriber Data pursuant to the foregoing terms.

        Regulatory Requirements

36.87 Without limiting any other rights we have under these Our Customer Terms, we
      may modify or cancel a Microsoft Online Service where there is any current or
      future government requirement or obligation that subjects Microsoft to any
      regulation or requirement not generally applicable to businesses operation there,
      presents a hardship for Microsoft to continue operating the Microsoft Online
      Service without modification and/or causes Microsoft to believe that these terms or
      the Microsoft Online Service may be in conflict with any such requirement or
      obligation.

        Application of Microsoft Terms and Conditions

36.88 You acknowledge that Terms and Conditions of Microsoft are included on the
      Microsoft Online Portal and other Microsoft sites in relation to the Microsoft Online
      Services, including an Acceptable Use Policy (the "MOP Terms").




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36.89 Without limiting any obligation of you to comply with such MOP Terms, to the
      extent of any inconsistency between the MOP Terms and these T-Suite Our
      Customer Terms (including the Acceptable Use Policy set out in this section 35),
      these T-Suite Our Customer Terms apply.


37     Service Levels for Microsoft Online Services
       What are our service levels for Microsoft Online Services?

37.1   Unless we agree otherwise with you, the service levels set out in this section will
       apply to the following Microsoft Online Services purchased on or after 29 June
       2011:

       (a)       Microsoft Exchange Online as described in section 27 of these T-Suite Our
                 Customer Terms;

       (b)       Microsoft Exchange Online Archiving as described in section 28 of these
                 T-Suite Our Customer Terms;

       (c)       Microsoft SharePoint Online as described in section 29 of these T-Suite
                 Our Customer Terms;

       (d)       Microsoft Lync Online as described in section 31 of these T-Suite Our
                 Customer Terms; and

       (e)       Microsoft Office Web Apps as described in section 33 of these T-Suite Our
                 Customer Terms.

37.2   Unless a service level exclusion applies, we agree to meet the service levels set out
       in the table below for the Microsoft Online Services set out above. The service
       level is based on the Monthly Uptime Percentage of the applicable Microsoft Online
       Service. The formula to calculate the Monthly Uptime Percentage is set out after
       the table. The service levels do not apply to:

       (a)       any pre-release, beta or trial version of the Microsoft Online Services;

        (b)      any on-premise licensed software that is provided to you as part of any
                 Microsoft Online Service;

        (c)      Microsoft SharePoint Online Storage; or

        (d)      Microsoft Office Professional Plus.



                Microsoft Online Service            Monthly Uptime
              (as described in section 36.1)         Percentage




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             Microsoft Online Service          Monthly Uptime
           (as described in section 36.1)       Percentage
         Microsoft Exchange Online                   99.9%
         Microsoft Exchange Online                   99.9%
         Archiving
         Microsoft SharePoint Online                 99.9%
         Microsoft Lync Online                       99.9%
         Microsoft Office Web Apps                   99.9%




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      "Monthly Uptime Percentage" is described in the following formula:




      "User Minutes" means the total number of minutes in a month multiplied by the
      total number of your users.

      "Downtime" means the total number of minutes in a month during which the
      aspects of a Microsoft Online Service specified in the following table are
      unavailable multiplied by the number of your affected users, excluding the periods
      of unavailability described below:

       Microsoft Online Service              Downtime means:

       Microsoft Exchange Online             Any period of time when end users are
                                             unable to send or receive email with Outlook
                                             Web Access.

       Microsoft Exchange Online             Any period of time when end users are
       Archiving                             unable to access the email messages stored
                                             in their archive.

       Microsoft Lync Online                 Any period of time when end users are
                                             unable to:

                                             (a)     see presence status or conduct
                                                     instant messaging conversations; or

                                                     (e)     if your end users have been
                                                             assigned a Lync Online
                                                             (Plan 2) User SL, initiate
                                                             online meetings.

       Microsoft SharePoint Online           Any period of time when end users are
                                             unable to read or write any portion of a
                                             SharePoint site collection for which they
                                             have appropriate permissions.




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        Microsoft Office Web Apps              Any period of time when end users are
                                               unable to use the Web Applications to view
                                               or edit Office documents stored on a
                                               SharePoint site for which they have
                                               appropriate permissions.



       Downtime does not include:

               (i)     the period of time when the Microsoft Online Service is not
                       available as a result of Scheduled Downtime. "Scheduled
                       Downtime" means planned maintenance times listed on the
                       Microsoft Online Portal or other scheduled periods of Downtime as
                       notified by us or Microsoft from time to time; or

               (ii)    intermittent periods of unavailability for less than ten minutes each;
                       or

               (iii)   any period of unavailability attributable to the service level
                       exclusions described in section 36.10.

       Service Credits

37.3   If you have purchased an eligible Microsoft Online Service as a standalone
       application (not as part of a Microsoft Office 365 Suite) and the Monthly Uptime
       Percentage for that Microsoft Online Service falls below 99.9% in any month, you
       may be eligible for the following service credit:

            Monthly Uptime          Service Credit (standalone Microsoft Online Service only)
             Percentage
                                     (% of your monthly service fees payable to us for your
                                     applicable Microsoft Online Service that is credited to
                                                  you for a validated Claim)

                <99.9%                                         25%

                 <99%                                          50%

                 <95%                                         100%

37.4   If you have purchased an eligible Microsoft Online Service as part of a Microsoft
       Office 365 Suite and the Monthly Uptime Percentage for that Microsoft Online
       Service falls below 99.9% in any month, you may be eligible for a service credit.
       The amount of the service credit available to you will depend on the Microsoft
       Office 365 Suite that you have subscribed to and the affected Microsoft Online
       Service. The tables below set out the service credits that you may be eligible for if




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       we do not achieve the service level in a particular month:

       (a)      if you have subscribed to the Microsoft Office 365 for professionals and
                small businesses suite (as further described in section 34 of these T-Suite
                Our Customer Terms), the following table applies:

         Monthly Uptime           Service Credit where the Microsoft Online Service is
         Percentage               supplied under a Microsoft Office 365 (Plan P1) User SL

                                  (% of the monthly service fees payable to us for your
                                  Microsoft Office 365 (Plan P1) User SL that is credited to
                                  you for a validated Claim)

         <99.9%                   If Microsoft Exchange Online is unavailable – 5.5%

                                  If Microsoft SharePoint Online is unavailable – 6.19%

                                  If Microsoft Lync Online is unavailable – 7.15%

                                  If Microsoft Office Web Apps is unavailable – 6.19%

         <99%                     If Microsoft Exchange Online is unavailable – 11%

                                  If Microsoft SharePoint Online is unavailable – 12.38%

                                  If Microsoft Lync Online is unavailable – 14.3%

                                  If Microsoft Office Web Apps is unavailable – 12.38%

         <95%                     If Microsoft Exchange Online is unavailable – 22%

                                  If Microsoft SharePoint Online is unavailable – 24.75%

                                  If Microsoft Lync Online is unavailable – 28.6%

                                  If Microsoft Office Web Apps is unavailable – 24.75%

       (b)      if you have subscribed to a Microsoft Office 365 for enterprises suite (as
                further described in section 34 of these T-Suite Our Customer Terms), the
                following table applies (as relevant):




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         Monthly      Service Credit where      Service Credit where      Service Credit where
         Uptime       the Microsoft Online      the Microsoft Online      the Microsoft Online
         Percentage   Service is supplied       Service is supplied       Service is supplied
                      under a Microsoft         under a Microsoft         under a Microsoft
                      Office 365 (Plan E1)      Office 365 (Plan E2)      Office 365 (Plan E3)
                      User SL                   User SL                   User SL or a
                                                                          Microsoft Office 365
                      (% of the monthly         (% of the monthly         (Plan E4) User SL
                      service fees payable      service fees payable
                      to us for your            to us for your            (% of the monthly
                      Microsoft Office 365      Microsoft Office 365      service fees payable
                      (Plan E1) User SL         (Plan E2) User SL         to us for your
                      that is credited to you   that is credited to you   Microsoft Office 365
                      for a validated Claim)    for a validated Claim)    (Plan E3) User SL or
                                                                          Microsoft Office 365
                                                                          (Plan E4) User SL (as
                                                                          applicable) that is
                                                                          credited to you for a
                                                                          validated Claim)

         <99.9%       If Microsoft              If Microsoft              If Microsoft
                      Exchange Online is        Exchange Online is        Exchange Online is
                      unavailable – 7.48%       unavailable – 5.5%        unavailable – 5.58%

                      If Microsoft              If Microsoft         If Microsoft
                      SharePoint Online is      SharePoint Online is SharePoint Online is
                      unavailable – 7.83%       unavailable – 6.19% unavailable – 4.54%

                      If Microsoft Lync         If Microsoft Lync         If Microsoft Lync
                      Online is unavailable     Online is unavailable     Online is unavailable
                      – 9.7%                    – 7.13%                   – 3.63%

                                                If Microsoft Office If Microsoft Office
                                                Web Apps is         Web Apps is
                                                unavailable – 6.19% unavailable – 4.54%




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         <99%         If Microsoft             If Microsoft            If Microsoft
                      Exchange Online is       Exchange Online is      Exchange Online is
                      unavailable –            unavailable – 11%       unavailable –
                      14.95%                                           11.15%
                                               If Microsoft
                      If Microsoft             SharePoint Online is    If Microsoft
                      SharePoint Online is     unavailable –           SharePoint Online is
                      unavailable –            12.38%                  unavailable – 9.08%
                      15.65%
                                               If Microsoft Lync       If Microsoft Lync
                      If Microsoft Lync        Online is unavailable   Online is unavailable
                      Online is unavailable    – 14.25%                – 7.25%
                      – 19.4%
                                               If Microsoft Office     If Microsoft Office
                                               Web Apps is             Web Apps is
                                               unavailable –           unavailable – 9.08%
                                               12.38%

         <95%         If Microsoft             If Microsoft            If Microsoft
                      Exchange Online is       Exchange Online is      Exchange Online is
                      unavailable – 29.9%      unavailable – 22%       unavailable – 22.3%

                      If Microsoft             If Microsoft            If Microsoft
                      SharePoint Online is     SharePoint Online is    SharePoint Online is
                      unavailable – 31.3%      unavailable –           unavailable –
                                               24.75%                  18.15%
                      If Microsoft Lync
                      Online is unavailable    If Microsoft Lync       If Microsoft Lync
                      – 38.8%                  Online is unavailable   Online is unavailable
                                               – 28.5%                 – 14.5%

                                               If Microsoft Office     If Microsoft Office
                                               Web Apps is             Web Apps is
                                               unavailable –           unavailable –
                                               24.75%                  18.15%


        (c)     if you have subscribed to a Microsoft Office 365 kiosk suite (as further
                described in section 34 of these T-Suite Our Customer Terms), the
                following table applies (as relevant):




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         Monthly      Service Credit where the             Service Credit where the
         Uptime       Microsoft Online Service is          Microsoft Online Service is
         Percentage   supplied under a Microsoft Office    supplied under a Microsoft Office
                      365 (Plan K1) User SL                365 (Plan K2) User SL

                      (% of the monthly service fees       (% of the monthly service fees
                      payable to us for your Microsoft     payable to us for your Microsoft
                      Office 365 (Plan K1) User SL that    Office 365 (Plan K2) User SL that
                      is credited to you for a validated   is credited to you for a validated
                      Claim)                               Claim)

         <99.9%       If Microsoft Exchange Online is      If Microsoft Exchange Online is
                      unavailable – 12.5%                  unavailable – 5%

                      If Microsoft SharePoint Online       If Microsoft SharePoint Online
                      is unavailable – 12.5%               is unavailable – 10%

                                                           If Microsoft Office Web Apps is
                                                           unavailable – 10%

         <99%         If Microsoft Exchange Online is      If Microsoft Exchange Online is
                      unavailable – 25%                    unavailable – 10%

                      If Microsoft SharePoint Online       If Microsoft SharePoint Online
                      is unavailable – 25%                 is unavailable – 20%

                                                           If Microsoft Office Web Apps is
                                                           unavailable – 20%

         <95%         If Microsoft Exchange Online is      If Microsoft Exchange Online is
                      unavailable – 50%                    unavailable – 20%

                      If Microsoft SharePoint Online       If Microsoft SharePoint Online
                      is unavailable – 50%                 is unavailable – 40%

                                                           If Microsoft Office Web Apps is
                                                           unavailable – 40%



37.5   The total service credits payable in any calendar month in respect of any Microsoft
       Online Service will not, under any circumstance, exceed the monthly service fee
       paid by you for the Microsoft Online Service, for that month.

37.6   The service credits (whether or not claimed by you) are your sole and exclusive
       remedy for any performance or availability issues relating to the Microsoft Online
       Services.




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37.7   You can submit a claim for a service credit ("Claim") if:

       (a)      a service level has not been met;

        (b)     a service level exclusion, as set out below, does not apply; and

        (c)     a service credit is due to you under these terms,

       (an "Availability Incident").

37.8   In order for you to be eligible to submit a Claim for any Availability Incident, you
       must notify the T-Suite HelpDesk and at the same time submit a Claim (including
       reasonable details to support the Claim) within five business days of the occurrence
       of the Availability Incident

37.9   Reasonable details regarding a Claim may include, a detailed description of the
       Availability Incident, the duration of the Availability Incident, and any attempts
       made by you to resolve the Availability Incident.

       Service level exclusions

37.10 We will not be liable for failure to meet a service level for any Microsoft Online
      Services which:

       (a)     is attributable to an intermittent period of unavailability for less than 10
               minutes;

        (b)     results from any unauthorised action or inaction by you or your employees,
                agents, contractors, vendors;

        (c)     results from any person gaining access to our or Microsoft’s network by
                means of your passwords or equipment;

        (d)     results from your or your user’s failure to:

                (i)     adhere to the configurations and/or system requirements; and/ or

                (ii)    use the supported platforms,

                specified in this T-Suite Section of Our Customer terms and/or
                http://www.telstra.com/t-suite or as otherwise advised by us or Microsoft
                from time to time;

        (e)     is caused by you or as a result of your negligence or breach of an obligation
                including any breach by you or your users of obligations under these T-
                Suite Our Customer Terms;

        (f)     is caused by you or your users failing to follow our reasonable directions;




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        (g)    arises from you providing us with full and accurate information about the
               incidents that you report to us;

        (h)    is attributable to an event not within our control or our supplier's control;

        (i)    results from any problems or unavailability of internet connectivity or your
               internal network;

        (j)    occurs during Scheduled Downtime;

        (k)    without limiting any of the above, is due to any of the following faults:

               (i)     faults caused by third party hardware, software or systems used by
               you or any person accessing your service;

               (ii)   faults caused by you or any person accessing your service using
               your password or access key or by your invitation;

               (iii)    faults caused by your negligence or the negligence of any person
               accessing your service using your password or access key or by your
               invitation;

               (iv)     faults due to wilful damage to your service by you or any person
               accessing your service using your password or access key or by your
               invitation;

               (v)     faults with your equipment that have not been caused by us;

               (vi)    faults caused by your or your users’ use of the service where:

                       (A) we or Microsoft have advised you to modify the use of the
                           service; and

                       (B) you have failed to follow that advice; or

       (l)     is a result of downtime required by Telstra to implement an emergency or
               planned outage to perform urgent or maintenance work. We aim to provide
               you with as much notice (through the T-Suite portal) as possible before an
               emergency outage.

37.11 If we determine that you have submitted a Claim that relates to one of the
      exclusions set out in section 36.10, we may charge you, and you agree to pay, our
      reasonable costs incurred in examining, or rectifying the problems referred to in,
      your Claim.




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