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Accrediting Commission for Community and Junior Colleges Substantive Change Proposal Identified Change: Addition of courses that constitute 50% or more of a program offered through a mode of distance Mission College 3000 Mission College Blvd. Santa Clara, CA 95054 Prepared by: Norma Ambriz-Galaviz, Ed.D., Vice President, Instruction Catherine Cox, M.L.I.S. Curriculum Chair/Academic Senate President Cindy Vinson, Ed.D., Distance Learning Coordinator Submission: ACCJC on April 25, 2011 1 2 Contents Contents .................................................................................................................................................................... 3 Description of the Proposed Change .............................................................................................................. 5 Distance Learning and the College Mission Statement ................................................................................................................ 5 Rationale for the Proposed Change ................................................................................................................................................... 32 Planning Process for the Proposed Change .............................................................................................. 33 College Preparation and Planning for Distance Learning ........................................................................................................ 33 Curriculum Development Process ...................................................................................................................................................... 35 Assessment of Needs and Resources .................................................................................................................................................. 35 Anticipated Results and Benefits ........................................................................................................................................................ 36 Monitoring of Outcomes and Achievement ..................................................................................................................................... 37 Resources Supporting Distance Learning.................................................................................................. 39 Student Services......................................................................................................................................................................................... 39 Faculty, Management, and Support Staff ........................................................................................................................................ 41 Technical Support ..................................................................................................................................................................................... 42 Internal and External Approvals .................................................................................................................. 43 Curriculum Approval Process .............................................................................................................................................................. 43 Governing Board Support for Distance Learning......................................................................................................................... 43 Eligibility Requirements .................................................................................................................................. 44 Certification of Continued Compliance with Eligibility Requirements ........................................... 44 Accreditation Standards .................................................................................................................................. 48 2A.1.b. ............................................................................................................................................................................................................ 48 2A.2.a. ............................................................................................................................................................................................................ 51 2A.2.d ............................................................................................................................................................................................................. 53 2B.3.a ............................................................................................................................................................................................................. 55 2C.1.c .............................................................................................................................................................................................................. 55 2C.1.e .............................................................................................................................................................................................................. 56 3C.1.a ............................................................................................................................................................................................................. 58 3C.1.b ............................................................................................................................................................................................................. 59 Summation ............................................................................................................................................................. 61 3 Appendix A: Mission Statement .................................................................................................................... 62 Appendix B: General Education and Distance Learning ..................................................................... 63 Appendix C: Sample Course Outlines and Distance Learning Addenda ......................................... 65 Appendix D: Online Instructor Certification Course Syllabus ........................................................... 66 Appendix E: Technology “Boot Camp” Announcement ........................................................................ 68 Appendix F: Organizational Charts ............................................................................................................. 69 4 Description of the Proposed Change In accordance with the Distance Learning Manual published by the Accrediting Commission for Community and Junior Colleges, a substantive change proposal is required when “a college’s content of courses or programs represents a significant departure from current curricula or the mode of delivery of a program so that the courses constitute 50% or more of a program and/or are offered at a distance or through electronic delivery.” With the expansion of the distance learning offerings at Mission College, the submission of this substantive change proposal is now appropriate. Distance Learning and the College Mission Statement Distance learning is both consistent with the mission statement of Mission College and an essential tool in carrying out that mission. Distance learning is fully integrated into all aspects of the College’s instructional programs including transfer, basic skills, and workforce preparation. The requested change is the result of many years of planning by the faculty, staff, and administration with the goal of better meeting the College’s stated mission, which focuses on the “diverse educational, economic and cultural needs” of the College community.1 These needs include offering courses in a wide variety of formats and instructional modalities, including distance learning, so that access is possible for the many students who must juggle work and family along with their education. The chart below shows the steady growth of distance learning enrollments at Mission College. 10000 9000 8000 7000 6000 5000 4000 3000 2000 1000 0 1 Mission College Mission Statement, Appendix A 5 While Mission College currently has no degrees which can be completed entirely through distance learning, it is now possible for nearly all general education requirements to be met through online instruction. Online courses are offered in all five general education areas (A-E) required for graduation with an Associate of Arts or Associate of Science degree. It is possible for a student to complete approximately 21 of the minimum 60 units required for a degree by taking all of the general education requirements for the AA or AS degree online. With the addition of only nine more distance learning units in a major area, or nine units of online electives, a degree would meet the 50% threshold. The Intersegmental General Education Transfer Curriculum (IGETC) requirements for transfer to the California State University system require 39 units of coursework. 36 of the 39 total GE units required for IGETC can be completed online. The sole exception is oral communication, required for admission to the California State University, which is not offered via distance learning at Mission College. Certain math courses taken to fill IGETC requirements (MATH 001, Pre-Calculus Algebra; MATH 003A, Analytic Geometry and Calculus; MATH 008, Finite Mathematics, and MATH 010, Elementary Statistics) are also available online. As a result, a wide variety of degrees at Mission can now be completed by taking more than 50% of their coursework via distance learning, even if not a single course in the actual area of concentration for the degree is offered through distance learning.2 There are approximately, 8 A.A. and 10 A.S. degrees, along with 40 certificates of study that can be completed online at the 50% threshold, including the following: Course Title Units AA - Accounting GE Required Units* ACCTG 001A* Principles of Accounting 4.0 ACCTG 001B* Principles of Accounting 4.0 BUS 021* Introduction to Business Computing 3.0 BUS 021L* Introduction to Business Computing Laboratory 1.0 BUS 028A* Business Law I 3.0 ACCTG 060* Computerized Accounting: QuickBooks 3.0 ACCTG 065* Computerized Accounting: Peachtree 3.0 ACCTG 033 Projected Cash Flow & Financial Statements Using 1.5 Excel ACCTG 034* Business Financial Planning Using Excel 1.5 ACCTG 052 Payroll and Business Tax Accounting 3.0 ACCTG 057A Cost Accounting 4.0 ACCTG 057B Cost Accounting 4.0 ACCTG 058A Intermediate Accounting 4.0 ACCTG 058B Intermediate Accounting 4.0 ACCTG 059A Financial Auditing 4.0 2 Mission College Catalog, 2010-2011 6 ACCTG 060* Computerized Accounting: QuickBooks 3.0 ACCTG 065* Computerized Accounting: Peachtree 3.0 ACCTG 071 Advanced Accounting 4.0 ACCTG 040* Introduction To Personal Financial Planning 1.0 ACCTG 041 Insurance Planning 1.0 ACCTG 042* Investment Planning 1.0 ACCTG 043 Tax Planning 1.0 ACCTG 044 Retirement Planning 1.0 ACCTG 045 Estate Planning 1.0 ACCTG 051A Income Tax 3.0 ACCTG 051B Income Tax 3.0 BUS 051 * Introduction to American Business 3.0 BUS 064 Business Math Using Calculators 4.0 BUS 078 Business Communications 3.0 BUS 079* Human Relations Applied in Business 3.0 MGMT 103* Functions of Management I 3.0 MKT 056A* Marketing Principles 3.0 AS – Biological Science GE Required Units* ANTHR 001 Physical Anthropology 3.0 BIOSC 001A* General Biology: Cells 5.0 BIOSC 001B General Biology: Organisms 5.0 BIOSC 004 Microbiology 5.0 BIOSC 005 Anatomy and Physiology 5.0 BIOSC 007 Field Ecology 4.0 BIOSC 010* Biology-Introduction to Biology 4.0 BIOSC 015* Human Heredity and Disease 3.0 BIOSC 016 Marine Biology 4.0 BIOSC 025 Environmental Biology 3.0 BIOSC 030 Tropical Ecology 4.0 BIOSC 047* Human Anatomy 5.0 BIOSC 048 Human Physiology 5.0 NS 015* Human Nutrition 3.0 AS - Business GE Required Units* BUS 021* Introduction to Business Computing 3.0 BUS 021L* Introduction to Business Computing Laboratory 1.0 BUS 028A* Business Law I 3.0 BUS 051* Introduction to American Business 3.0 BUS 64B Business Math 4.0 BUS 028B* Business Law II 3.0 BUS 010 * Global Business 3.0 BUS 050* Administrative Office Procedures 3.0 7 BUS 052* Financial Investments 3.0 BUS 054* Small Business Start Up and Management 3.0 BUS 061* Business and Society 3.0 BUS 078B* Business Communications 3.0 BUS 079* Human Relation in Business 3.0 BUS 086* Building Business Websites 3.0 AA - Business (Global Business) GE Required Units* BUS 021L* Introduction to Business Computing Laboratory 1.0 BUS 028A* Business Law I 3.0 BUS 051* Introduction to American Business 3.0 ACCTG 001A* Principles of Accounting 4.0 ACCTG 001B* Principles of Accounting 4.0 ECON 001A Principles of Macroeconomics 3.0 ECON 001B Principles of Microeconomics 3.0 MATH 008* Finite Mathematics 3.0 MATH 010* Elementary Statistics 3.0 BUS 021* Introduction to Business Computing 3.0 BUS 028B* Business Law II 3.0 BUS 052* Financial Investments 3.0 BUS 054* Small Business Start Up and Management 3.0 BUS 064B Business Math 4.0 BUS 078B* Business Communications 3.0 BUS 079* Human Relation in Business 3.0 BUS 086* Building Business Websites 3.0 AS – Engineering GE Required Units* ENGR 003 How Everyday Technology Works 4.0 ENGR 010 Introduction To Engineering 4.0 ENGR 023* Mechanics: Statics 3.0 ENGR 024 Introduction to Circuit Analysis 3.0 ENGR 024L Introduction to Circuit Analysis Laboratory 1.0 ENGR 025 Engineering Graphics and Design 4.0 ENGR 026 Engineering Materials 4.0 ENGR 030 Introduction to Computing for Engineers 4.0 PHYS 004A Engineering Physics - Mechanics 5.0 PHYS 004B Engineering Physics - Electricity and Magnetism 5.0 PHYS 004C Engineering Physics - Light and Heat 5.0 PHYS 004D Atomic Physics 2.0 AS – Global Marketing, Management and Business GE Required Units* BUS 010* Global Business 3.0 8 BUS 028A* Business Law 3.0 GEOG 002 Cultural Geography 3.0 MGMT 116* Global Management 3.0 MKT 060* International Marketing 3.0 MKT 062* Global Exporting and Importing 3.0 MKT 066* Global Finance Strategies 3.0 GLOBL/SOCSC1* Global Perspective 3.0 GLOBL/SOCSC 2* Global Issues 3.0 MGMT 115* Global Manufacturing Management 3.0 MKT 068* Global Distributers and Agents 3.0 MKT 070* Global Marketing Research 3.0 MKT 072* Marketing Ethics 3.0 MKT 074 Global Purchasing 3.0 MKT 082* Global Advertising 3.0 MKT 084* Marketing Using the Internet 3.0 AS - Graphic Arts GE Required Units* GRART 050 Introduction to Graphic Art 3.0 GRART 062 Production Illustration 3.0 GRART 064 Photoshop: Digital Imaging 3.0 GRART 065 Desktop Color 3.0 GRART 066 Advanced Production Illustration 3.0 GRART 067 Advanced Desk Top Publishing 3.0 GRART 070 Web Production 3.0 GRART 068 Advanced Photoshop: Digital Imaging 3.0 GRART 075 Offset Press 3.0 GRART 063 Introduction to Desk Top Publishing: In Designing 3.0 AS - Graphic Design GE Required Units* Art 031A Drawing 3.0 Art 033A Basic Design: Two-Dimensional 3.0 GDES 029 Careers in Visual Communication 2.0 GDES 035* Introduction to Computer Graphic Design 3.0 GDES 045* Web Page Design with XHTML 3.0 GDES 055A* Graphic Design - Image and Promotion 3.0 GDES 055B Advanced Topics in Graphic Design - The Agency 3.0 GRART 050 Exploring Careers in Graphic Arts 3.0 GRART 062 Introduction to Adobe Illustrator 3.0 GDES 060 Electronic Page Layout and Typography 3.0 GDES 085 Professional Portfolio and Design Career Preparation 2.0 ART 033B Basic Design: Three-Dimensional 3.0 ART 034A Computer Aided Art 3.0 GDES/ART 011* The History of Modern Design 3.0 9 GDES 040 Applied Typography 3.0 GDES 047 Web Animation 3.0 AA Liberal Arts: Natural Science and Mathematics GE Required Units* Communication in the English Language & Area of Emphasis Critical Thinking* (Appendix B) Natural Science & Mathematics * Arts & Humanities* Social & Behavioral Science* AA Liberal Arts: Social and Behavioral Science GE Required Units* Communication in the English Language & Area of Emphasis Critical Thinking* (Appendix B) Natural Science & Mathematics * Arts & Humanities* Social & Behavioral Science* AA Liberal Arts: Communication in English Language & Critical Thinking GE Required Units* Communication in the English Language & Area of Emphasis Critical Thinking* (Appendix B) Natural Science & Mathematics * Arts & Humanities* Social & Behavioral Science* AA Liberal Arts: Arts & Humanities GE Required Units* Communication in the English Language & Area of Emphasis Critical Thinking* (Appendix B) Natural Science & Mathematics * Arts & Humanities* Social & Behavioral Science* AS – Management and Supervision GE Required Units* MGMT 101* Interpersonal Effectiveness 3.0 MGMT 102 Leadership 3.0 MGMT 103* Functions of Management I 3.0 MGMT 109 Productivity 3.0 MGMT 110 Planning and Control 3.0 MGMT 111 Problem and Decision Analyses 3.0 MGMT 113* Functions of Management II 3.0 MGMT 117* Total Quality Management 3.0 ACCTG 1A* Principles of Accounting 4.0 BUS 021* Introduction to business Computing 3.0 1 0 BUS 021L* Introduction to business Computing Lab 1.0 ACCTG 001B* Principles of Accounting 4.0 ACCTG 060* Computerized Accounting QuickBooks/Windows 3.0 ACCTG 065* Computerized Accounting Peachtree /Windows 3.0 BUS 051* Introductions to American Business 3.0 BUS 064 Business Math Using Calculators 4.0 BUS 078 Business Communications 3.0 BUS 079* Human Relations Applied in Business 3.0 MKT 056A* Marketing Principles 3.0 AS – Marketing GE Required Units* MKT 040* Sales Principles I 3.0 MKT 042* Sales Principles II 3.0 MKT 056A* Marketing Principles 3.0 MKT 056B* Marketing Strategies 3.0 MKT 060* International Marketing 3.0 MKT 081A* Advertising Principles 3.0 BUS 028A* Business Law 3.0 MKT 057* Retailing Principles 3.0 MKT 058* Marketing Research 3.0 MKT 062* Global Export & Import 3.0 ACCTG 001A* Principles of Accounting 4.0 BUS 021* Introduction Businesses Computing 3.0 BUS 021L* Introduction Businesses Computing Lab 1.0 ACCTG 001B* Principles of Accounting 4.0 ACCTG 060* Computerized Accounting: QuickBooks/IBM 3.0 ACCTG 065* Computerized Accounting: Peachtree/IBM 3.0 BUS 051* Introductions to American Business 3.0 BUS 064 Business Math Using Calculators 4.0 BUS 078 Business Communications 3.0 BUS 079* Human Relations Applied in Business 3.0 MGMT 103* Functions of Management I 3.0 AA - Mathematics GE Required Units* MATH 003A* Analytic Geometry and Calculus 5.0 MATH 003B* Analytic Geometry and Calculus 5.0 MATH 004A Intermediate Calculus 4.0 MATH 010* Elementary Statistics 4.0 MATH 004B Differential Equations 4.0 MATH 004C Linear Algebra 4.0 ASTRO 001 Astronomy 3.0 BIOSC 001A* General Biology-Cells 5.0 1 1 CHEM 001A* General Chemistry 5.0 PHYS 002A General Physics 5.0 CIS 004A Computer Programming I (PASCAL) 3.0 CIS 031 Programming in BASIC 3.0 CIS 031A Fundamentals of Microsoft Visual Basic 3.0 CIS 037A* “C" Programming 3.0 ENGR 030 Introduction to Computing for Engineers 4.0 MATH 019 Discrete Math 4.0 AS – Office Administration GE Required Units* ACCTG 021A* Basic Accounting I 2.0 BUS 028A* Business Law 3.0 BUS 050* Administrative Office Procedures 4.0 BUS 078 Business Communications 3.0 CA 010C* Computer Keyboarding Speed and Accuracy 1.0 CA 013* Ten Key Numeric Keypad 1.0 CA 033A* Word Processing - Course 1 3.0 CA 033B* Word Processing - Course 2 3.0 CA 036 Machine Transcription 3.0 CA 037A* Computer Usage for the Workplace Professional 3.0 CA 046D* Introduction to Microsoft PowerPoint 1.0 CA 062B* Introduction to Microsoft Excel 1.0 CA 081B* Introduction to Microsoft Access 1.0 ACCTG 021B* Basic Accounting II 4.0 BUS 051* Introduction to American Business 3.0 BUS 064 Business Math Using Calculators 4.0 BUS 079* Human Relations Applied in Business 3.0 CA 045A* Introductory Microsoft Project 1.0 CA 046E* Intermediate PowerPoint 1.0 CA 063B* Intermediate Microsoft Excel 2.0 CA 096A* Internet Use Personal & Business 1 1.0 CA 096B* Internet Use Personal & Business 2 1.0 MGMT 103* Functions of Management I 3.0 MKT 056A* Marketing Principles 3.0 AS – Office Information Systems GE Required Units* BUS 078 Business Communications 3.0 BUS 050* Administrative Office Procedures 4.0 CA 052 PC for Personal and Professional Use 0.5 CA 033A* Word Processing - Course 1 3.0 CA 033B* Word Processing - Course 2 3.0 CA 036 Machine Transcription 3.0 1 2 CA 037A* Computer Usage for the Workplace Professional 3.0 CA 046D* Introduction to Microsoft PowerPoint 1.0 CA 062B* Introduction to Microsoft Excel 1.0 CA 070 Using MS Windows/Vista 1.0 GRART 063 Introduction to Adobe InDesign 3.0 CA 031B* Microsoft Word: Check It Out! 1.0 CA 045A* Introduction to Microsoft Project 1.0 CA 045B* Intermediate Microsoft Project 2.0 CA 081B* Introduction to Microsoft Access 1.0 CA 071E Microsoft Outlook 0.5 CA 084* Oracle: Check It Out! 1.0 MGMT 009 Intro Supervision & Management 0.5 MGMT 013* Job Stress Management 0.5 MGMT 014 Interviewing Skills 0.5 MGMT 017* Performance Appraisal 0.5 MGMT 019* Dealing with Difficult People 0.5 BUS 079* Human Relations in Business 3.0 MGMT 101* Interpersonal Effectiveness 3.0 AS – Physical Science GE Required Units* ASTRO 001 Astronomy 3.0 ASTRO 002 Astronomy Lab 1.0 CHEM 001AB* General Chemistry 5.0 CHEM 002 Introductory Chemistry 4.0 CHEM 005 Quantitative Analysis 4.0 CHEM 030AB* Fundamentals of Chemistry 3.0 PHYS 002AB General Physics 5.0 PHYS 004A Engineering Physics - Mechanics 5.0 PHYS 004B Engineering Physics - Electricity and Magnetism 5.0 PHYS 004C Engineering Physics - Light and Heat 5.0 PHYS 004D Atomic Physics 2.0 PHYS 010 Introduction to Physics 4.0 AA - Psychology GE Required Units* PSYCH 001* General Psychology 3.0 PSYCH 007* Physiological Psychology 3.0 MAT H 010* Elementary Statistics 4.0 PSYCH 002A Experimental Psychology 4.0 PSYCH 010* Social Psychology 3.0 PSYCH 012* Human Growth and Development 3.0 PSYCH 015 Introduction to Research Methods 3.0 PSYCH 020* Theories of Personality 3.0 1 3 PSYCH 025* Introduction to Abnormal Psychology 3.0 PSYCH 030* Psychology of Addiction and Substance Abuse 3.0 PSYCH 033 The Psychology of Personal Growth 3.0 PSYCH 048* Introduction to Child and Adolescent Psychology 3.0 PSYCH 055* Psychology of Death and Dying 3.0 PSYCH 060 Theories and Techniques of Counseling 3.0 AA – Social Science GE Required Units* ANTHR 003 Introduction to Cultural Anthropology 3.0 ECON 001A Principles of Macroeconomics 3.0 GEOG 002 Introduction to Cultural Geography 3.0 HIST 004A History of Western Civilization 3.0 HIST 017A* United States History 3.0 POLIT 001 American Government 3.0 PSYCH 001* General Psychology 3.0 SOC 001* Introduction to Sociology 3.0 ANTHR 001 Physical Anthropology 3.0 ANTHR 003 Introduction to Cultural Anthropology 3.0 ECON 001AB Principles of Macro/Microeconomics 3.0 GEOG 002 Introduction to Cultural Geography 3.0 HIST 004AB History of Western Civilization 3.0 HIST 006 History of the Middle East 3.0 HIST 017AB United States History 3.0 HIST 018 Introduction to Latin American History 3.0 HIST 020 History & Geography of California 3.0 POLIT 001 American Government 3.0 POLIT 002 Comparative Government 3.0 POLIT 004 International Relations 3.0 POLIT 006 Politics of Race, Class and Gender 3.0 POLIT 010 Introduction to Law and the Legal System 3.0 PSYCH 001* General Psychology 3.0 PSYCH 012* Human Growth & Development 3.0 PSYCH 025* Introduction to Abnormal Psychology 3.0 PSYCH 030* Psychology of Addiction and Substance Abuse 3.0 PSYCH 033 Psychology of Personal Growth 3.0 PSYCH 040 Environmental Psychology 3.0 SOC 001* Introduction to Sociology 3.0 SOC 002* Social Problems 3.0 SOC 021* Sociology of Minorities in the United States 3.0 SOC 024 Social Aspect of Aging 3.0 SOC 040 Marriage and Family 3.0 SOC 045* Sociology of Human Sexuality 3.0 SOC 046 Marriage Customs and Sexual Behaviors 3.0 1 4 SOCSC/GLOBL 1* Global Perspectives 3.0 SOCSC/GLOBL 2* Global Issues 3.0 091,092,093 Directed Studies in Economics, History, Political 3.0 Science, Psychology or Sociology max AA - Sociology GE Required Units* SOC 001* Introduction to Sociology 3.0 SOC 002* Social Problems 3.0 SOCSC 022 Research Methods in Social Sciences 3.0 SOC 021* Minorities in the U.S. 3.0 SOC 024 Social Aspects of Aging 3.0 SOC 038 American Culture Through Film 3.0 SOC 040 Marriage and Family 3.0 SOC 041 Family Issues 3.0 SOC 043 Sociology of Religion 3.0 SOC 045* Human Sexuality 3.0 SOC 046 Human Sexuality: A Global Perspective 3.0 SOC 047* Criminology 3.0 SOCSC 032 Introduction to Community Service 3.0 Accounting Certificate ACTG 001A* Principles of Accounting 4.0 ACTG 001B* Principles of Accounting 4.0 ACTG 033* Projected Cash Flow & Financial Stmts 1.5 ACTG 034* Business Financial Planning 1.5 ACTG 040* Intro to Financial Planning 1.0 ACTG 060* Computerized Accounting: QuickBooks 3.0 ACTG 065* Computerized Accounting: Peachtree 3.0 ACTG 042* Investment Planning 1.0 BUS 021* Intro to Business Computing 3.0 BUS 021L* Intro to Business Computing Lab 1.0 BUS 028A* Business Law I 3.0 ACTG 041 Insurance Planning 1.0 ACTG 043 Tax Planning 1.0 ACTG 044 Retirement Planning 1.0 ACTG 045 Estate Planning 1.0 ACTG 051A Income Tax 3.0 ACTG 051B Income Tax 3.0 ACTG 052 Payroll and Business Tax Accounting 3.0 ACTG 057A Cost Accounting 4.0 ACTG 57B Cost Accounting 4.0 ACTG 058A Intermediate Accounting 4.0 ACTG 058B Intermediate Accounting 4.0 1 5 ACTG 059A Financial Auditing 4.0 Business Communication Certificate BUS 078A Business Correspondence 3.0 BUS 078B* Business Communications 3.0 BUS 078C* Business Report Writing 3.0 BUS 078D* Grant Writing 1.0 BUS 078E* Persuasive Business Writing 1.0 BUS 078F* Business Writing for the WEB 1.0 BUS 078G* Business Writing for Human Resources 1.0 BUS 078H* Writing Effective E-Mail for Business 1.0 BUS 077* Quality Customer Service 3.0 BUS 078B* Business Communications 3.0 BUS 078C* Business Report Writing 3.0 BUS 079* Human Relations Applied in Business 3.0 BUS 083A* Bus Presentations Using PowerPoint 3.0 COMM 004 Small Group Communication 3.0 COMM 012 Introduction to Intercultural Communication 3.0 Business Communication Core Skills Certificate BUS 078A Business Correspondence 3.0 BUS 078B* Business Communications 3.0 BUS 078C* Business Report Writing 3.0 BUS 077* Quality Customer Service 3.0 BUS 079* Human Relations Applied in Business 3.0 BUS 083A* Bus Presentations Using PowerPoint 3.0 BUS 078C COMM 004 -Small Group Communication 3.0 COMM 012 Introduction to Intercultural Communication 3.0 Business Computing Certificate BUS 021* Intro to Business Computing 3.0 BUS 021L* Intro to Business Computing Lab 1.0 BUS 025* Intro to Systems Analysis and Design 3.0 BUS 027* Principles of E-Business 1.0 BUS 082A* Business Spreadsheets Using EXCEL 3.0 BUS 083A* Bus Presentations Using PowerPoint 3.0 BUS 086* Building Business Websites 3.0 CA 045A* Introductory Microsoft Project 1.0 CA 046D* Introduction to Microsoft PowerPoint 1.0 CA 046E* Intermediate Microsoft PowerPoint 1.0 CA 062B* An introduction to Microsoft Excel 1.0 CA 063B* Intermediate Microsoft Excel 1.0 1 6 Business Computing Core Essentials Certificate BUS 021* Intro to Business Computing 3.0 BUS 021L* Intro to Business Computing Lab 1.0 BUS 025* Intro to Systems Analysis and Design 3.0 BUS 027* Principles of E-Business 1.0 BUS 082A* Business Spreadsheets Using EXCEL 3.0 BUS 083A* Bus Presentations Using PowerPoint 3.0 BUS 086* Building Business Websites 3.0 CA 045A* Introductory Microsoft Project 1.0 CA 046D* Introduction to Microsoft PowerPoint 1.0 CA 046E* Intermediate Microsoft PowerPoint 1.0 CA 062B* An introduction to Microsoft Excel 1.0 CA 063B* Intermediate Microsoft Excel 1.0 Business Essentials Certificate BUS 051* Intro to American Business 3.0 BUS 064B Business Math 4.0 BUS 010* Global Business 3.0 BUS 028A* Business Law I 3.0 BUS 021* Intro to Business Computing 3.0 BUS 021L* Intro to Business Computing Lab 1.0 BUS 055* Business Strategy for Success 3.0 BUS 077C 50 Ways to Improve Customer Service 0.5 BUS 078B* Business Communications 3.0 BUS 079* Human Relations Applied in Business 3.0 Business Professional Certificate BUS 027* Principles of E-Business 1.0 BUS 050* Administrative Office Procedures 3.0 BUS 052* Fundamentals of Financial Investment 3.0 BUS 054* Small Business Start Up and Mgmt 3.0 BUS 054A* The Business Plan 1.0 BUS 061* Business and Society 3.0 BUS 078C* Business Report Writing 3.0 BUS 078E* Persuasive Business Writing 1.0 BUS 086* Building Business Websites 3.0 BUS 082A* Business Spreadsheets Using EXCEL 3.0 BUS 083A* Bus Presentations Using PowerPoint 3.0 MKT 056A* Marketing Principles 3.0 MGMT 103* Functions of Management 3.0 RLEST 090* Principles of Real Estate 3.0 ACTG 001A* Principles of Accounting 4.0 301-303G Business Work Experience 3.0 1 7 Business E-Commerce Certificate BUS 027* Principles of E-Business 1.0 BUS 054A* The Business Plan 1.0 BUS 078F* Business Writing for the WEB 1.0 BUS 086* Building Business Websites 3.0 BUS 086A* Building Business Web Sites: Basics 3.0 MKT 072* Social Media Marketing 1.0 MKT 072A Blogging For Business 0.5 MKT 072B Podcast Marketing 0.5 MKT 084* Internet Marketing 3.0 Business Global Business Certificate BUS 010* Global Business 3.0 MGMT 103* Functions of Management 3.0 MKT 060* International Marketing 3.0 BUS 028A* Business Law I 3.0 BUS 055* Business Strategy for Success 3.0 BUS 055A* Industry and competitive Analysis 1.0 COMM 012 Introduction to Intercultural Communication 3.0 GLOBL 001* Global Perspectives 3.0 MKT 058* Marketing Research 3.0 MKT 062* Global Exporting and Importing 1.0 MKT 074 Purchasing 3.0 BUS 074 Purchasing 3.0 MKT 084* Internet Marketing 3.0 MGMT 022* Budgeting for Managers 0.5 MGMT 025* Diversity in the Workplace 0.5 POLIT 004 International Relations 3.0 Business Small Business Certificate BUS 054 *Small Business Start Up and Mgmt. 3.0 BUS 054A* The Business Plan 1.0 ACTG 021A* Basic Accounting I 2.0 BUS 028 Sexual Harassment in the Workplace 1.0 BUS 028A* Business Law I 3.0 BUS 055* Business Strategy for Success 3.0 BUS 055A* Industry and competitive Analysis 1.0 BUS 061* Business and Society 3.0 BUS 064A* Basic Business Arithmetic 3.0 BUS 077* Quality Customer Service 3.0 BUS 077A* Maximizing sales with Salesforce.com 1.0 BUS 077C 50 Ways to Improve Customer Service 0.5 BUS 079* Human Relations Applied in Business 3.0 MKT 040* Professional Selling 3.0 1 8 MKT 040A* Fundamentals of Selling 0.5 MKT 040B* Prospecting Strategies 0.5 MKT 056A* Marketing Principles 3.0 MKT 070A* Keys to Successful Product Launch 0.5 MKT 072A Blogging For Business 0.5 MKT 081B* Getting Your First Customer 0.5 Creative Arts Entrepreneurship Certificate BUS 054A* The Business Plan 1.0 GDES 021* Salesmanship for Creative Professionals 1.0 GDES 022* Self-Promotion for Creative Professionals 1.5 GDES 023 Money and the Creative Professional 1.0 GDES 025* Copyrights for Creative Professionals 1.0 GDES 026* The Business of Creativity 1.0 GDES 085 Professional Portfolio and Design 2.0 ACCTG 001A* Principles of Accounting 4.0 BUS 027* Principles of e-Business 3.0 BUS 054* Small Business Start Up and Management 3.0 BUS 078 Business Communications 3.0 GDES 013* Creativity and Visual Communication 3.0 GDES 029 Careers in Visual Communication 2.0 GDES 045* Web Page Design with XHTML 3.0 GDES 047 Web Animation 3.0 GDES 083* Designing Websites for e-Commerce 3.0 MGMT 010* Negotiation Skills 0.5 MGMT 101* Interpersonal Effectiveness 3.0 MKT 034* Networking for Success 0.5 MKT 035* Developing Customer Surveys 0.5 MKT 056A* Marketing Principles 3.0 MKT 056B* Marketing Strategies 3.0 MKT 059 Effective Public Relations 3.0 MKT 084* Internet Marketing 3.0 MKT 084B* E-Mail Marketing 0.5 Computer Application: Help Desk Certificate BUS 079* Human Relations Applied in Business 3.0 CA 010C* Computer Keyboarding Speed and Accuracy 1.0 CA 031B* Microsoft Word: Check it out! 1.0 CA 038A Computer Applications Internship 1,1.5,2 CA 045A* Introductory Microsoft Project 1.0 CA 051* Help Desk and Support Specialist 2.0 CA 062B* An introduction to Microsoft Excel 1.0 CA 070 Using MS Windows/Vista 1.0 CA 071E Microsoft Outlook 0.5 CA 081B* Introduction to Microsoft Access 1.0 1 9 CA 084* Oracle: Check it out! 1.0 CA 097A* Creating WEB Pages - Course 1 1.0 CA 097B* Creating Web Pages Course 2 1.0 CIS 081 Intro to Computer Networking 3.0 CIT 041 Microsoft Essentials 3.0 CET 090A Computer Service Technician Hardware 4.0 CET 090B Computer Service Technician 4.0 MGMT 011* Decision - Making Skills 0.5 MGMT 013* Job Stress Management 0.5 MGMT 014 Interviewing Skills 0.5 MGMT 019* Dealing with difficult people 0.5 MGMT 023* Nonprofit Board Development 0.5 Computer Application: Level II Certificate CA 033A* Word Processing - Course 1 3.0 CA 045A* Introductory Microsoft Project 1.0 CA 046D* Introduction to Microsoft PowerPoint 1.0 CA 062B* An introduction to Microsoft Excel 1.0 CA 063B* Intermediate Microsoft Excel 1.0 CA 062B* An introduction to Microsoft Excel 1.0 CA 063B* Intermediate Microsoft Excel 1.0 CA 071E Microsoft Outlook 0.5 CA 081B* Introduction to Microsoft Access 1.0 CA 082B* Intermediate Microsoft Access 2.0 CA 096A* Internet Use: Personal and Business 1 1.0 CA 096B* Internet Use: Personal and Business 2 1.0 CA 010A* Learning the Keyboard 1.0 CA 034D Mail Merge 0.5 CA 052 PC for personal and professional use 0.5 CA 055 Palm Pilot-Basic 0.5 CA 084* Oracle: Check it out! 1.0 CA 096A* Internet Use: Personal and Business 1 1.0 CA 096B* Internet Use: Personal and Business 2 1.0 Computer Application: Microsoft Office Certificate CA 033A* Word Processing - Course 1 3.0 CA 033B* Word Processing - Course 2 3.0 CA 045A* Introductory Microsoft Project 1.0 CA 045B* Intermediate Microsoft Project 2.0 CA 046D* Introduction to Microsoft PowerPoint 1.0 CA 046E* Intermediate Microsoft PowerPoint 1.0 CA 062B* An introduction to Microsoft Excel 1.0 CA 063B* Intermediate Microsoft Excel 1.0 CA 071E Microsoft Outlook 0.5 CA 081B* Introduction to Microsoft Access 1.0 2 0 CA 082B* Intermediate Microsoft Access 2.0 Customer Service Core Skills Certificate BUS 077* Quality Customer Service 3.0 BUS 077B Customer Service Phone Skills 0.5 BUS 077C 50 Ways to Improve Customer Service 0.5 BUS 078B* Business Communications 3.0 BUS 079* Human Relations Applied in Business 3.0 MKT 056A* Marketing Principles 3.0 MKT 082* Consumer Behavior 3.0 E-Commerce Certificate MKT 084* Internet Marketing 3.0 BUS 021* Intro to Business Computing 4.0 BUS 027* e-Business 4.0 GDES 045* Web Page Design with XHTML 3.0 GDES 046 Intermediate Webpage Design with Dreamweaver and 3.0 CSS GDES 083* Design for e-Commerce 3.0 GDES 085 Portfolio & Professional Career Preparation 2.0 BUS 028A* Business Law 3.0 CIT 113 Database Programming for the Web 3.0 COMM 015 Career Communication 3.0 GDES 047 Web Animation 3.0 GDES 055A* Image and Promotion 3.0 GDES 072 Information Architecture 3.0 GDES 073* Digital Photography 3.0 GDES 074 Digital Video Production with final Cut Pro 3.0 MKT 056A* Marketing Principles 3.0 MKT 068* Global Distributors & Agents 3.0 MKT 82* Global Purchasing 3.0 MUS 083 Digital Audio 3.0 English as a Second Language Certificate ESL 970G* Advanced Grammar Review and Editing 3.0 ESL 970LS Advanced Listening and Speaking 3.0 ESL 970RW* Advanced Reading and Writing 5.0 Global Studies Certificate GLOBL 001* Global Perspectives 3.0 GLOBL 002* Global Issues 3.0 BIOSC 025 Environmental Biology 3.0 BUS 010* Global Business 3.0 ANTHR 003 Introduction to Cultural Anthropology 3.0 2 1 GEOG 002 Introduction to Cultural Geography 3.0 COMM 012 Introduction to Intercultural Communication 3.0 HIST 004A History of Western Civilization 3.0 HIST 033 Women's Issues Past and Present 3.0 HUMAN 001B Human Values in and From the Arts 3.0 ENGL 006B Survey of World Literature 3.0 POLIT 002 Comparative Government 3.0 POLIT 004 International Relations 3.0 ANTHR 003 Introduction to Cultural Anthropology 3.0 ART 001A Survey of Western Art 1 3.0 ART 001B Survey of Western Art 2 3.0 ART 001C Survey of Asian, African Art 3.0 BIOSC 030 Tropical Ecology 4.0 COMM 012 Introduction to Intercultural Communication 3.0 ECON 001A Principles of Macroeconomics 3.0 ECON 001B Principles of Microeconomics 3.0 ENGL 006A World Literature 3.0 ENGL 006B Survey of World Literature 3.0 ENGL 043 Classical Mythology 3.0 GEOG 001 Introduction to Physical Geography 3.0 GEOG 002 Introduction to Cultural Geography 3.0 GLOBL 003* Introduction to Peace Studies 3.0 GLOBL 004 The Developing World 3.0 HIST 004B History of Western Civilization 3.0 HIST 006 The Middle East 3.0 HIST 018 Introduction to Latin American History 3.0 HIST 030 History of Southeast Asia 3.0 HIST 033 Women's Issues Past and Present 3.0 HUMAN 001A Human Values in and From the Arts 3.0 HUMAN 001B Human Values in and From the Arts 3.0 HUMAN 018 African-American Culture and Humanities 3.0 HUMAN 020 Asian Roots and Culture 3.0 MGMT 116* Global Management 0.5 MKT 060* International Marketing 3.0 MKT 062* Global Exporting and Importing 1.0 MKT 066* Business-To-Business Marketing 3.0 MKT 068* Marketing Channels 3.0 MKT 070* Product Management Essentials 3.0 MKT 072* Social Media Marketing 1.0 MKT 074 Purchasing 3.0 MKT 082* Consumer Behavior 3.0 MKT 088* How to Sell Your Products and Services 0.5 PHIL 003 Introduction to Problems in Ethics 3.0 PHIL 004 Patterns in Comparative Religions 3.0 2 2 PHIL 005 Intro to Social and Political Philosophy 3.0 PHIL 008 Introduction to Asian Philosophy 3.0 POLIT 002 Comparative Government 3.0 POLIT 004 International Relations 3.0 SOC 046 Advanced Human Sexuality 3.0 WRKEX 301-304 Occupational Cooperative Work Experience Education 3.0 WRKEX 301G-303G General Work Experience 3.0 Human Resource Management Certificate MGMT 118* Human Resources Management 3.0 MGMT 201 Human Resources Internship 1.0 MGMT 122 Applied Human Resource Management 3.0 BUS 028A* Business Law I 3.0 BUS 028C Human Resources and the Law 1.0 BUS 028D Sexual Harassment in the Workplace 1.0 BUS 078G* Business Writing for Human Resources 1.0 BUS 079* Human Relations Applied in Business 3.0 MGMT 010* Negotiation Skills 0.5 MGMT 014 Interviewing Skills 0.5 MGMT 016* Conflict Management 0.5 MGMT 017* Conducting Performance Appraisals 0.5 MGMT 018 Communication Skills for Supervisors 0.5 MGMT 019* Dealing With Difficult People 0.5 MGMT 020* Building Teams 0.5 MGMT 025* Diversity in the Workplace 0.5 MGMT 026* Motivating at Work 0.5 MGMT 027* Developing Effective Training Programs 0.5 MGMT 028 Compensation Management 0.5 MGMT 029 How to Hire 0.5 MGMT 102 Leadership 3.0 MGMT 103* Functions of Management 3.0 MGMT 136* Conducting Effective Meetings 0.5 MGMT 030 Human Resource Systems 0.5 Leadership Certificate MGMT 102 Leadership 3.0 MGMT 132* Styles of Leadership 1.0 BUS 038* Applied Project Management 3.0 MGMT 038 Applied Project Management 3.0 BUS 055* Business Strategy for Success 3.0 BUS 078B* Business Communications 3.0 MGMT 111 Problem Solving for Managers 3.0 MGMT 115* Operations Management 3.0 2 3 MGMT 117* Total Quality Management 3.0 WRKEX 301 -304 Occupational Cooperative Work Experience Educat 4.0 Management and Supervision: Human Resource Management Certificate MGMT 118* Human Resources Management 3.0 MGMT 201 Human Resources Internship 1.0 MGMT 122 Applied Human Resource Management 3.0 BUS 028A* Business Law I 3.0 BUS 028C Human Resources and the Law 1.0 BUS 028D Sexual Harassment in the Workplace 1.0 BUS 078G* Business Writing for Human Resources 1.0 BUS 079* Human Relations Applied in Business 3.0 MGMT 010* Negotiation Skills 0.5 MGMT 014 Interviewing Skills 0.5 MGMT 016* Conflict Management 0.5 MGMT 017* Conducting Performance Appraisals 0.5 MGMT 018 Communication Skills for Supervisors 0.5 MGMT 019* Dealing With Difficult People 0.5 MGMT 020* Building Teams 0.5 MGMT 025* Diversity in the Workplace 0.5 MGMT 026* Motivating at Work 0.5 MGMT 027* Developing Effective Training Programs 0.5 MGMT 028 Compensation Management 0.5 MGMT 029 How to Hire 0.5 MGMT 102 Leadership 3.0 MGMT 103* Functions of Management 3.0 MGMT 136* Conducting Effective Meetings 0.5 MGMT 030 Human Resource Systems 0.5 Management and Supervision Certificate BUS 037 Fundamentals of Project Management 3.0 MGMT 037 Fundamentals of Project Management 3.0 MGMT 101* Interpersonal Effectiveness 3.0 MGMT 103* Functions of Management 3.0 MGMT 113* Management in Practice 3.0 MGMT 118* Human Resources Management 3.0 MGMT 009 Skills for New Managers 0.5 MGMT 012* Managing Quality 0.5 MGMT 015 Managing Change 0.5 MGMT 016* Conflict Management 0.5 MGMT 017* Conducting Performance Appraisals 0.5 MGMT 018* Communication Skills for Supervisors 0.5 MGMT 020* Building Teams 0.5 2 4 MGMT 023* Nonprofit Board Development 0.5 MGMT 039* Program Management 0.5 MGMT 040 Fundraising Fundamentals for Nonprofits 0.5 MGMT 116* Best Practices in Global Management 0.5 MGMT 117A* Improving Results with Six Sigma 0.5 Management and Supervision: Project Management Certificate BUS 037 Fundamentals of Project Management 3.0 MGMT 037 Fundamentals of Project Management 3.0 BUS 038* Applied Project Management 3.0 BUS 021* Intro to Business Computing 3.0 BUS 021L* Intro to Business Computing Lab 1.0 BUS 077* Quality Customer Service 3.0 BUS 077C 50 Ways to Improve Customer Service 0.5 BUS 078H* Writing Effective E-Mail for Business 1.0 BUS 079* Human Relations Applied in Business 3.0 COMM 004 Small Group Communication 3.0 CA 045A* Introductory Microsoft Project 1.0 CA 045B* Intermediate Microsoft Project 2.0 MGMT 031 Contract Management 0.5 MGMT 039* Program Management 0.5 MGMT 102 Leadership 3.0 MGMT 103* Functions of Management 3.0 MGMT 111 Problem Solving for Managers 3.0 Marketing Sales Certificate MGMT 010* Negotiation Skills 0.5 MKT 040* Professional Selling 3.0 MKT 201 Sales Internship 3.0 BUS 028A* Business Law I 3.0 BUS 077* Quality Customer Service 3.0 BUS 077A* Maximizing sales with Salesforce.com 1.0 BUS 078E* Persuasive Business Writing 1.0 BUS 079* Human Relations Applied in Business 3.0 COMM 001 Public Speaking 3.0 MGMT 019* Dealing with difficult people 0.5 MKT 034* Networking For Success 0.5 MKT 042* Sales force Management 3.0 MKT 081B* Getting Your First Customer 0.5 MKT 081C* Developing Sales Lead Programs 0.5 Marketing: Customer Service Certificate BUS 077* Quality Customer Service 3.0 2 5 BUS 077B Customer Service Phone Skills 0.5 BUS 077C 50 Ways to Improve Customer Service 0.5 BUS 078B* Business Communications 3.0 BUS 079* Human Relations Applied in Business 3.0 MKT 056A* Marketing Principles 3.0 MKT 082* Consumer Behavior 3.0 Marketing: Purchasing Certificate BUS 064B Business Math 4.0 MGMT 010* Negotiation Skills 0.5 MKT 074 Purchasing 3.0 BUS 074 Purchasing 3.0 BUS 203 Purchasing Internship 1-3 ACTG 001A* Principles of Accounting 4.0 BUS 037 Fundamentals of Project Management 3.0 BUS 028A* Business Law I 3.0 BUS 078B* Business Communications 3.0 BUS 082A* Business Spreadsheets Using EXCEL 3.0 MGMT 021* Project Management 0.5 MGMT 031 Contract Management 0.5 MGMT 111 Problem Solving for Managers 3.0 MGMT 115* Operations Management 3.0 MKT 056A* Marketing Principles 3.0 Marketing Communication Specialist Certificate BUS 037 Fundamentals of Project Management 3.0 BUS 078B* Business Communications 3.0 MKT 056A* Marketing Principles 3.0 MKT 059 Effective Public Relations 3.0 MKT 081* Direct Marketing 3.0 MKT 081A* Advertising Principles 3.0 MKT 084* Internet Marketing 3.0 BUS 083A* Bus Presentations Using PowerPoint 3.0 BUS 077A* Maximizing sales with Salesforce.com 1.0 BUS 078E* Persuasive Business Writing 1.0 BUS 078H* Writing Effective E-Mail for Business 1.0 MKT 036* The Marketing Plan 0.5 MKT 037* Professional Event Planning 0.5 MKT 038 Copywriting Techniques 1.0 MKT 072* Social Media Marketing 1.0 MKT 072A Blogging For Business 0.5 MKT 072B Podcast Marketing 0.5 MKT 081C* Developing Sales Lead Programs 0.5 MKT 081D* Developing An Ad Campaign 0.5 2 6 MKT 084* Internet Marketing 3.0 MKT 084A* Search Engine Marketing 1.0 MKT 204 Marketing Communications Internship 1-3 Marketing Essentials Certificate BUS 078B* Business Communications 3.0 MKT 056A* Marketing Principles 3.0 MKT 056B* Marketing Strategies 3.0 MKT 060* International Marketing 3.0 MKT 081A* Advertising Principles 3.0 BUS 077A* Maximizing sales with Salesforce.com 1.0 MKT 035* Developing Customer Surveys 0.5 MKT 036* The Marketing Plan 0.5 MKT 037* Professional Event Planning 0.5 MKT 059A* Public Relations Basics 0.5 MKT 059B Media Training 0.5 MKT 062* Global Exporting and Importing 1.0 MKT 070A* Keys to Successful Product Launch 0.5 MKT 072* Social Media Marketing 1.0 MKT 072A Blogging For Business 0.5 MKT 072B Podcast Marketing 0.5 MKT 081B* Getting Your First Customer 0.5 MKT 081C* Developing Sales Lead Programs 0.5 MKT 081D* Developing An Ad Campaign 0.5 MKT 084A* Search Engine Marketing 1.0 MKT 084B* E-Mail Marketing 0.5 MKT 088* How to Sell Your Products and Services 0.5 Marketing Professional Certificate WRKEX 303G Work Experience General 3.0 BUS 055* Business Strategy for Success 3.0 MKT 040* Professional Selling 3.0 MKT 057* Retailing Principles 3.0 MKT 058* Marketing Research 3.0 MKT 059 Effective Public Relations 3.0 MKT 066* Business-To-Business Marketing 3.0 MKT 068* Marketing Channels 3.0 MKT 070* Product Management Essentials 3.0 MKT 074 Purchasing 3.0 MKT 081* Direct Marketing 3.0 MKT 082* Consumer Behavior 3.0 MKT 084* Internet Marketing 3.0 2 7 Multimedia Certificate ART 033 Basic Design 3.0 ART 034A Introduction to Computer Aided Art 3.0 GDES 035* Introduction to Computer Graphic Design 3.0 GDES 037 Intermediate Computer Graphic Design 3.0 GDES 045* Web Page Design with XHTML 3.0 GDES 070* Introduction to Multi-Media Design 3.0 GDES 075 Macromedia Director Studio 3.0 MUSIC 083 Digital Music Production II 3.0 GDES 085 Professional Portfolio and Design Career Preparation 2.0 ART 038A Introduction Adobe Premiere 3.0 GDES/ART 011* The History of Modern Design 3.0 GDES 047 Web Animation 3.0 GDES 048 Intermediate Web Animation 3.0 GDES 055A* Graphic Design-Image and Promotion 3.0 GDES 060* Electronic Page Layout and Typography 3.0 GDES 071 Intermediate Multimedia Design 3.0 GDES 072 Information Architecture & Interface Design 2.0 GDES 073 * Digital Photography 3.0 GDES 074 Digital Video Production with final Cut Pro 3.0 GDES 081 Motion Graphics with After Effects 3.0 GRART 062 Introduction to Adobe Illustrator 3.0 GRART 068 Advanced Adobe Photoshop 3.0 Office Administration Certificate BUS 050* Administrative Office Procedures 3.0 BUS 078B* Business Communications 3.0 CA 013* Ten-Key Numeric Keypad 1.0 CA 010A* Learning the Keyboard 1.0 CA 033A* Word Processing - Course 1 3.0 CA 033B* Word Processing - Course 2 3.0 CA 036 Machine Transcription with Word 3.0 CA 037A* Computer Usage for r Workplace Professionals 3.0 CA 046D* Introduction to Microsoft PowerPoint 1.0 CA 062B* An introduction to Microsoft Excel 1.0 CA 081B* Introduction to Microsoft Access 1.0 CA 084* Oracle: Check it out! 1.0 CA 045A* Introductory Microsoft Project 1.0 Office Information Systems Certificate BUS 050* Administrative Office Procedures 3.0 BUS 078B* Business Communications 3.0 CA 052 PC for personal and professional use 0.5 CA 033A* Word Processing - Course 1 3.0 2 8 CA 033B* Word Processing - Course 2 3.0 CA 036 Machine Transcription with Word 3.0 CA 037A* Computer Usage for r Workplace Professionals 3.0 CA 046D* Introduction to Microsoft PowerPoint 1.0 CA 062B* An introduction to Microsoft Excel 1.0 CA 070 Using MS Windows/Vista 1.0 CA 081B* Introduction to Microsoft Access 1.0 BUS 079* Human Relations Applied in Business 3.0 CA 034D Mail Merge 0.5 CA 034E MS Word-New Version Update 0.5 CA 045A* Introductory Microsoft Project 1.0 CA 045B* Intermediate Microsoft Project 2.0 CA 071E Microsoft Outlook 0.5 CA 084 Oracle: Check it out! 1.0 MGMT 101* Interpersonal Effectiveness 3.0 Office Support Specialist Certificate CA 010A* Learning the Keyboard 1.0 CA 010C* Computer Keyboarding Speed and Accuracy 1.0 CA 013* Ten-Key Numeric Keypad 1.0 CA 031B* Microsoft Word: Check it out! 1.0 CA 052 PC for personal and professional use 0.5 CA 070 Using MS Windows/Vista 1.0 CA 062B* An introduction to Microsoft Excel 1.0 CA 071E Microsoft Outlook 0.5 CA 096A* Internet Use: Personal and Business 1 1.0 Oracle Developer Certificate CA 084A* Oracle - SQL and PL/SQL 3.0 CA 084B* Oracle - Forms 3.0 CA 084C* Oracle - Reports 3.0 CA 084D* Oracle Forms 2 3.0 Oracle Developer/DBA -Certificate CA 084A* Oracle - SQL and PL/SQL 3.0 CA 084B* Oracle - Forms 3.0 CA 084C* Oracle - Reports 3.0 CA 084D* Oracle Forms 2 3.0 CIS 085A Develop PL/SQL Program Units 3.0 CIT 082 DBA: Architecture and Administration 3.0 CIT 084 DBA: Backup and Recovery 3.0 CIT 182 DBA: Architecture and Administration Lab 1.0 CIT 184 DBA: Backup and Recovery Lab 1.0 CIT 186 DBA: Performance Tuning Lab 1.0 2 9 Professional Internet Skills Certificate CA 096A* Internet Use: Personal and Business 1 1.0 CA 096B * Internet Use: Personal and Business 2 1.0 CA 097A* Creating WEB Pages - Course 1 1.0 CA 097B* Creating Web Pages Course 2 1.0 CA 097C* Creating Web Pages - Course3 1.0 CA 098A Creating Web Pages with XML Course 1 1.0 CA 096F *Introduction to MS Expression WEB 1.0 CA 097E Creating Web Pages with XML Course 2 1.0 Warehousing Logistics Certificate MGMT 119* Warehousing Operations 3.0 MGMT 120 Forklift Safety and Operations 0.5 MGMT 202 Warehousing Internship 0.5 MGMT 011* Decision - Making Skills 0.5 MGMT 014 Interviewing Skills 0.5 MGMT 018 Communication Skills for Supervisors 0.5 MGMT 019* Dealing with difficult people 0.5 MGMT 026* Motivating at Work 0.5 MGMT 158* Time Management 0.5 BUS 021* Intro to Business Computing 3.0 BUS 021L* Intro to Business Computing Lab 1.0 BUS 051* Intro to American Business 3.0 MKT 062* Global Exporting and Importing 1.0 BUS 064A* Basic Business Arithmetic 3.0 BUS 074 Purchasing 3.0 BUS 077* Quality Customer Service 3.0 BUS 077A* Maximizing sales with Salesforce.com 1.0 BUS 077B Customer Service Phone Skills 0.5 CA 031B* Microsoft Word: Check it out! 1.0 CA 070 Using MS Windows/Vista 1.0 CA 071E Microsoft Outlook 0.5 Web Graphic Design Certificate ART 033A Basic Design - 2D 3.0 GDES 035* Introduction to Computer Graphic Design 3.0 GDES 045* Web Page Design with XHTML 3.0 GDES 046 Intermediate Webpage Design with Dreamweaver and 3.0 CSS GDES 060 Electronic Page Layout and Typography 3.0 GDES 070* Introduction to Multi-Media Design 3.0 GDES 085 Professional Portfolio and Design Career Preparation 2.0 ART 034A Introduction to Computer Aided Art 3.0 ART 037A Introduction to Computer Animation 3.0 3 0 GDES/ART 011* The History of Modern Design 3.0 GDES 047 Web Animation 3.0 GDES 048 Intermediate Web Animation 3.0 GDES 055A* Graphic Design-Image and Promotion 3.0 GRART 062 Introduction to Adobe Illustrator 3.0 GDES 037 Intermediate Computer Graphic Design 3.0 GDES 075 Macromedia Director Studio 3.0 CIS 043A Introduction to Java 1.0 BUS 086* Internet for Business Users 4.0 GDES 073* Digital Photography 3.0 GDES 072 Information Architecture & Interface Design 2.0 GDES 074 Digital Video Production with final Cut Pro 3.0 MKTG 084* Marketing on the Internet 3.0 Webmaster Certificate GDES 045* EB Page Design with XHTML 3.0 GDES 046 Intermediate WEB Page Design with Dreamweaver 3.0 CIS 043A Introduction To Java 1.0 CIT 111 Servlets and JSP 3.0 CIT 112 Client, Server and Web Management3 3.0 CIT 113 Database for the WEB 3.0 GDES 085 Professional Portfolio and Design Career Prep 2.0 GDES 047 WEB Animation 3.0 GDES 048 Intermediate WEB Animation 3.0 GDES 074 Digital Video Production with Final Cut Pro 3.0 GDES075 Macromedia Director Studio 3.0 BUS 086* Building Business Websites 3.0 GDES 083* Designing Websites for E-Commerce 3.0 GDES 072 Information Architecture & Interface Design 2.0 GDES 073* Digital Photography 3.0 GDES 070* Introduction to Multimedia Design 3.0 GART 068 Advanced Adobe Photoshop 3.0 MUSIC 083 Digital Music Production II 3.0 GDES 060 Electronic Page Layout and Typography 3.0 CIS 045A Intro to Unix Operating Systems 1.0 COMM 015 Fundamentals of Communication 3.0 CIT 012* Network Hardware and Software 4.0 CIT 041 Microsoft Essentials 3.0 * Course approved for alternative method of delivery as online. This growth in distance learning directly supports the College’s mission statement (Appendix A), which focuses on “students, their learning and their success.” By offering 3 1 courses in a wide variety of formats, including distance learning, Mission College ensures that access is possible for the many students who must juggle work, family, and other responsibilities along with their education. Rationale for the Proposed Change Distance learning has been used at Mission College for many years. Online delivery of instruction began in the early 1990’s on an ad-hoc basis as individual instructors experimented with the use of new technologies. Online course management systems have been used for over a decade to provide a framework for online course delivery. 3 With the purchase of the ANGEL course management system, which went “live” in January 2006, the online delivery of instructional material began to grow at a tremendous rate. Mission College has been moving towards offering online degrees and certificates by systematically adding to its schedule courses to be offered via distance learning when departments determine the need for the addition of these classes. Over 350 courses have now been approved for offering via distance education through the College’s regular curriculum approval process.4 While the total number of courses approved for distance education is slightly less than 25% of the total number of courses on the state inventory for the College, courses approved for distance learning are typically those in the highest demand by students or those for which multiple sections are offered each term. Distance learning is now an instructional modality available in most of the College’s programs and departments, as evidenced by the College Schedule of Classes, and is primarily carried out via online delivery of instruction.5 The College’s student information system and course management system are integrated to ensure that all courses have the ability to provide some element of distance learning. Therefore, moving from hybrid courses (in which instruction is carried out both face-to- face and at a distance) to completely online delivery is a natural process for both students and instructors as they become more comfortable using technology in face-to-face classes. The availability of online instructional tools has created a demand from students for more distance learning courses. At the same time, the interest and capability of faculty using distance learning technologies along with the support from our administrators have created a culture at Mission that infuses distance learning elements into most of the College’s course offerings. Elements of distance learning are evident in many classes, even those offered in traditional classroom-based format, with instructors using course management systems, e-mail, external websites, and other technologies to provide distance learning enhancements for their on-campus classes. In general, those instructors who choose to use ANGEL for either distance learning or for enhancement of a face-to-face class are able to offer some or all of the following: 3 Distance Learning Committee Minutes, May 5, 2004 4 Mission College Catalog, 2010-2011 5 Mission College Schedule of Classes, Winter-Spring 2011. 3 2 Built-in course communication tools including email, “chat”, and discussion forums Online posting of course documents including lectures, notes, assignments, and course resources either in HTML or downloadable PDF format. Announcements Calendar of assignments Online gradebook to track student performance. However, when synchronous or asynchronous enhancement is added to a face-to-face course, it does not supplant traditional classroom learning, and these courses are not included in the calculation of distance learning statistics. The current substantive change proposal is based on the number and type of courses offered at Mission College in which at least 51% of student contact in the course occurs through the use of communication technology for synchronous and/or asynchronous learning, and which therefore are defined as being offered via distance learning rather than as a “web enhanced” or “hybrid” course. Planning Process for the Proposed Change College Preparation and Planning for Distance Learning Mission College has offered distance learning courses since the 1990’s, but got a major boost with the assistance of the California Virtual Campus (CVC) in 1998-2000. The College adopted Blackboard and hired a full-time instructional designer in 2001 to work with faculty to develop distance learning courses, to work with the CVC to ensure that faculty and students had access to distance learning technology, to provide training for faculty in using technology in the classroom, and to research best practices and technology to improve the educational experience of students. The Distance Learning committee, a subcommittee of the Mission College Academic Senate, was formed to provide input in developing distance learning classes, address the needs for support of distance learning classes, and advise the college and senate on policies, procedures, and best practices related to distance learning. In 2003-04, a distance learning coordinator was hired by Mission College to provide program coordination and work with district, state, and college resources to support and expand Mission’s distance learning program. In 2004, Mission College and West Valley College embarked upon a year-long process to identify a course management system that could be implemented district-wide. In May 2005 Angel Learning was selected by the District after gaining approval from both academic senates and approval by the Board of Trustees.6 Funding was allocated to both colleges for one-time implementation costs 6 Board of Trustees Minutes, September 1, 2005 3 3 including faculty training, consulting services from Angel Learning, and integration of Angel with the student information system, Datatel. These start-up funds provided technological support, training, consulting, and coordination so that both colleges would be standardized on the same course management system. Subsequent projects have been funded to maintain the system and support the ongoing training costs of system administrators and faculty. Angel went “live” in Spring 2006. During this same period, the Distance Learning Committee began development of a Distance Learning Strategic Plan to guide the college in the development of an infrastructure to support Distance Learning and use it to enhance the College’s educational programs. This plan, completed in Fall 2005, addressed areas including curriculum development, approval, and revision; faculty training and support; and student support.7 The plan was scheduled to be presented to the Academic Senate for adoption in Spring 2006 but governance issues from February – November 2006 caused final approval to be tabled. In spite of that lapse, the College has continued to place a strong emphasis in both practice and planning on the use of technology as a method of instructional delivery, with particular emphasis on distance learning. The College’s Educational Master Plan, approved by the Board in June 2007, states that “technology will be increasingly important in the delivery of instructional programs and student services”, and “flexibility will be important in terms of delivery of instructional programs and services and facilities as the college plans for changing needs.”8 The Technology Committee is responsible for writing and revising the College’s Technology Plan every two years. The plan is approved through the College’s shared governance process. The 2009-11 Technology Plan includes the following: Strategic Goal 3: Maintain a significant technology-enhanced distance learning program by providing high-quality training, technology, and support.9 To achieve this goal, five objectives are identified in the plan: Objective 1: Promote the effective use of distance learning technology to enhance the learning and teaching experience for faculty and students. Objective 2: Provide training on distance learning technologies including how to use the technology, how to design the instruction, and how to conduct mediated learning based on best practices. Objective 3: Continue to research and acquire high-quality software and tools that enhance distance learning and teaching. Objective 4: Improve technical support for faculty and students that use the Learning Management System.10 7 Distance Learning Strategic Plan Draft, n.d. [March 16, 2006] 8 Mission College Educational Master Plan, July 2, 2007. 9 Mission College Technology Plan, 2009-2011 10 Ibid. 3 4 In addition to these strategic planning activities, Mission College also conducts an annual satisfaction survey of the technology service area including distance learning. This survey is completed by students, faculty, administrators, and staff. Results from this survey are used to improve the services available to students and faculty in a variety of areas, including distance learning and related support services.11 Curriculum Development Process All courses offered at Mission College are approved by the District’s governing board as the final step in the College’s curriculum approval process, which includes a separate addendum for all courses in which any portion of the regular student contact is carried out via distance education methods. Course outlines indicate instructional methods to be used, and those course outlines indicating distance education are required to show how regular effective student contact will be maintained between faculty and students as well as how content will be delivered in a way that maintains academic integrity.12 Curriculum proposals are approved by the department and division chairs, the Academic Senate, the Vice President of Instruction, the College President, and the governing board before being submitted to the state for approval. Revisions to curriculum are encouraged through the Program Review process, which includes data on the last date of revision for courses in a given department. Degrees and certificates developed at Mission College are also approved through a rigorous process which includes review by the Academic Senate and the College administration before being approved by the governing board and submitted to the state. Vocational and career/technical education programs are also required to provide input from advisory groups and other external entities to demonstrate need for courses and programs, and in many cases this input also addresses the instructional delivery modes seen as most desirable by the community. Assessment of Needs and Resources The College provides extensive resources to support distance learning, both for students and for faculty. The College has two main facilities for students to use computers should they not have a computer or internet access available elsewhere. The Technology Center is a large open lab with wireless access for all computers.13 The library also provides over 65 computers for student use as well as wireless internet access.14 11 2010 Technology Survey 12 Appendix D: Sample Course Outlines and Distance Learning Addendum 13 Mission College IT&S – Technology Center, http://www.missioncollege.org/technology/techcenter/index.html 14 Mission College Library Services to Students, http://www.missioncollege.org/lib/studentservices.html. 3 5 All full-time faculty are provided with the essential technology necessary for instruction – computer, email (including web access to email), and full access to the course management system for both online and classroom instruction.15 In addition to the standard office software available to all faculty, licenses and training are widely available for multimedia development applications. The College also has a multimedia server to support multimedia content too large to be stored directly on the Angel server. A multimedia producer assists faculty in developing and transferring files to this server. The District has funded both the course management system and hosting of the system continuously since January 2006 using an unlimited license agreement to ensure that all faculty and students have full access. The current contract with Angel Learning extends through Spring 2011, and a three-year renewal is currently being prepared.16 Additionally, the District provides the services of a district web master to manage the integration of Angel with Datatel, the student information system. The College has provided funding for technical support provided by Angel Learning.17 The College has full-time faculty dedicated to distance learning as well as support staff. Through the technology committee new software for content development is purchased and provided to faculty once they have been trained in how to use the software. Distance learning guidelines are currently being developed which will help ensure that instructional integrity is maintained. They will provide support for new online instructors and guidance in the hiring of new faculty as well as preparation to teach distance learning courses.18 The Higher Education Opportunity Act (HEOA) of 2008 requires institutions to authenticate the identity of distance education students. This has been interpreted throughout the California community college system by requiring all distance learning courses to use course management systems which have secure log in procedures for authentication. Mission College complies with this rule, since Angel Learning provides a secure log in. All course materials must comply with state and federal regulations related to accessibility in the American with Disabilities Act. Mission College is diligent in meeting these regulations and includes information on how to make content accessible in any workshop teaching faculty how to create materials for online access. Anticipated Results and Benefits The proposed change will have a number of effects on Mission College, and will provide significant benefits to students as the College moves toward its eventual goal of offering total degrees and/or certificates online. Approval of this substantive change will allow Mission College to continue progress towards offering selected degrees and certificates 15 IS Supported Software and Hardware Standards 16 Board of Trustees Agenda Items, September 1, 2005 and September 18, 2008 17 Angel Learning Contract 18 Distance Learning Guidelines (draft). 3 6 entirely through distance education. This will allow students who otherwise might not be able to attend Mission College to take classes. The realities of a densely populated community, congested freeways, lack of enough classroom space, and the high cost of gas contribute to the difficulty of on-campus attendance for many students. College facilities are impacted at key times, which can make room scheduling difficult. The College is currently undergoing major campus renovations and upgrading due to the passage of a bond measure in 2005. Expansion of distance learning offerings and an increase in the number of sections offered online will enable Mission to serve its students while undergoing bond-related construction. The College expects to expand remote access to student and instructional support services even further, which will also make services more widely accessible to students both on and off campus. Monitoring of Outcomes and Achievement Certificates and degrees with distance education components undergo the same review process as all programs at the college and are part of the regular Program Review cycle. Individual courses undergo the same evaluation as is done for face-to-face courses. Peer evaluations of courses are done and student evaluation surveys are completed online. Student outcomes, achievement, enrollment, and other data are examined by departments during this process to determine if student learning outcomes are not being achieved or there are other problems with a particular distance learning course. The charts on the following page show retention and success data for Mission College’s distance learning courses as they compare to statewide California community college system success and retention rates for distance learning and to Mission’s classroom-based instructional offerings for the two most recent term available in the state chancellor’s data mart. Because of gaps in retention success between distance learning offerings and classroom- based offerings, the College has already embarked on developing guidelines for online faculty and will be holding a panel discussion on improving success and retention in distance learning classes during the January 2011 technology “boot camp.” 19 19 Appendix E: Technology “Boot Camp” announcement 3 7 Comparison of Retention Rates Fall 2009 100% 86.1% 85.1% 73.9% 78.1% 80% 60% 40% 20% 0% Mission Statewide Live Mission Statewide College Format Distance Distance Live Format Education Education Source: California Community Colleges Chancellor's Office: DataMart Retention Rate: (Numerator: Number of enrollments with grade of A,B,C,D,F,CR,NC,I,P,NP Denominator: Number of enrollments with grade of A,B,C,D,F,CR,NC,W,I,P,NP,DR) Comparison of Success Rates Fall 2009 100% 80% 67.3% 68.1% 52.4% 56.3% 60% 40% 20% 0% Mission Statewide Live Mission Statewide College Format Distance Distance Live Format Education Education Source: California Community Colleges Chancellor's Office: DataMart Success Rate: (Numerator: Number of enrollments with grade of A,B,C, CR,P Denominator: Number of enrollments with grade of A,B,C,D,F,CR,NC,W,I,P,NP,DR) 3 8 Resources Supporting Distance Learning As noted in the College’s 2007 Application for Reaffirmation of Accreditation, the College provides a high degree of support for distance learning programs and services.20 Student Services A wide range of student support services are available to support distance learning: Admissions and Records: College applications and registration are available online to all students except concurrent-enrollment high school students. Class schedules, individual student schedules, and the College catalog are all available online. Unofficial transcripts may be printed online. Counseling: The Counseling department offers phone appointments and has established a special email account for counseling information (firstname.lastname@example.org). The counseling department also utilizes the Student Enrollment Admissions Services (SEAS) to provide online assistance to students challenging prerequisites. Financial Aid: Students access the primary financial aid application, the FAFSFA, on- line, and financial aid staff provide extensive contact with students by phone. Students can check on the status of their financial aid awards online as well. Bookstore: Textbooks and other materials can be ordered online from the campus bookstore. Disability Support: The College’s Disability Instructional Support Center (DISC) provides accommodations on-line as required, accepts accommodation requests via e-mail, and schedules on-line test taking for distance learning courses. The course management system is fully ADA-compliant. Presentation software used to develop audio/visual material for online courses is compliant with section 508 standards.21 Student parking permits can be purchased and fees can be paid online. Various student support programs such as CalWorks and EOPS make full use of web, phone, and email to provide information, appointments and services. Some student service areas such as ACCESS (a TRIO grant program) provide workshops to students via ANGEL online. Students are offered instruction in how to be a distance learner through a half-unit class taught by the distance learning coordinator. This course is designed to help those students who may not be comfortable with the technology and to provide support for those who are considering taking more classes online. COUNS 000A, Orientation to Mission College, also includes a module on distance learning so students can make informed decisions prior to taking an online course. 20 Mission College 2007 Application for Reaffirmation of Accreditation, Standard II: Student Learning Programs and Services. 21 Appendix C: Sample Distance Learning Addendum (Library 10 Course Syllabus) 3 9 The Mission College Library maintains an extensive collection of electronic resources to support both classroom and distance learning instruction. These resources include over 50 online databases and over 13,000 electronic books which are available to all currently registered students.22 Faculty librarians are available by phone during all hours the library is open for reference assistance. The library has a comprehensive website that provides 24/7 access to the library catalog and subscription databases. Any on-campus computer connected to the Internet has unrestricted access to subscription databases, the catalog and website. Off-campus access to subscription databases is restricted to registered students and college employees and users are authenticated through a proxy server. The same proxied access allows users to log users into their library account online or to request items via interlibrary loan. This enables full access to library resources for distance learning students when they are not on campus. Academic support is provided for students by faculty online utilizing both synchronous and asynchronous means such as chat rooms, discussion forums, and learning modules emphasizing study skills. 22 Mission College Library Distance Learning Resources, http://missioncollege.org/lib/distancelearning.html 4 0 Faculty, Management, and Support Staff All degrees and certificates with courses offered through distance learning are part of approved programs of instruction and have the same administrative and management support as classroom-based courses. Department chairs work in conjunction with faculty division chairs and educational deans under the College’s Office of Instruction to provide oversight of distance learning in their programs. All courses, whether offered through distance education or traditional delivery methods, are taught by faculty meeting minimum qualifications for the discipline of the course. Faculty training for online instructional delivery is an ongoing process. An annual “technology boot camp” is offered with workshops focusing on both technology tools and pedagogy, as well as best practices of online instruction.23 All training includes a component on how to ensure that course materials are compliant with state guidelines on accessibility. A course has also been developed for online instructors, co-created by faculty at both Mission and West Valley, to provide training in online pedagogy and techniques.24 To date, over 50 faculty from both colleges have participated in this training, which consists of modules on online pedagogy, online ethics, design tools, software applications, evaluation, and other areas specific to online instruction. This course is now offered for faculty professional growth and development credit. Faculty are also encouraged to take certification courses through the CVC and other agencies. Many faculty have continued to get additional online certification or advanced degrees in programs offered at CSU East Bay. The College has an instructional technology team consisting of four faculty: the distance learning coordinator, an instructional designer, the director of the campus technology center, and the director of campus computer labs. A multimedia producer, server administrator, and web master are also on the instructional technology and services team and assist as needed. The director of the technology center manages a large open lab with over 135 computers that students may use. Student lab aides are trained to assist students and faculty in using Angel Learning. 23 Appendix E: Technology “Boot Camp” announcement 24 Appendix D: Online Instructor Certification Course Syllabus 4 1 http://angelsupport.missioncollege.org/students/ Technical Support Technical support for distance learning is provided to both faculty and students through a variety of means including online tutorials and documents. The College web site has an extensive distance learning section directed to students which provides students with information and links to online student services as well as assistance with the course management system. A link to an online self-assessment is provided so students can self- evaluate if they are ready for a distance learning class. The college has also purchased technical support from Angel Learning for issues which cannot be resolved locally.25 The distance learning schedule, available online, provides active links so students can download an instructor’s course syllabus or contact instructors by e-mail with questions. Both the printed course schedule and the online schedule provide students with pertinent information related to on-campus meetings and requirements. An example is the following: NOTE: Section 94622 is a Mission College online class. Students taking this section must have access to the Internet. We'll meet on campus five times during the semester: Wednesday, 2/2, from 3:00pm-4:50pm in room N2-501, and on 3/2, 3/9, 4/20, and 5/25 from 3:00pm-4:50pm in room MT-25. Alternate time for orientation on 2/2 is from 7:00pm-8:50pm with section 94624. Alternate time for exams on 3/9, 4/20, and 5/25 is from 5:00pm-6:50pm or 7:00pm-8:50pm. Please read the course syllabus and start the first assignment before the orientation. The syllabus is at 25 Angel Learning Contract 4 2 http://salsa.missioncollege.org/christopher. The instructor is at email@example.com. Students wanting to add this section on or after Monday, January 31, will need to attend the orientation meeting or contact the instructor directly. Internal and External Approvals Curriculum Approval Process All courses offered at Mission College are approved by the District’s governing board as the final step in the College’s curriculum approval process, which includes a separate addendum for all courses in which any portion of the regular student contact is carried out via distance education methods. Course outlines indicate instructional methods to be used, and those course outlines indicating distance education are required to show how regular effective student contact will be maintained between faculty and students as well as how content will be delivered in a way that maintains academic integrity.26 Curriculum proposals are approved by the department and division chairs, the Academic Senate, the Vice President of Instruction, the College President, and the governing board before being submitted to the state chancellor’s office for approval. Degrees and certificates developed at Mission College are also approved through a rigorous process which includes an initial review by the Academic Senate prior to development of a new program and a final approval following development. Programs are then approved by the Vice President of Instruction and the College President before being approved by the governing board and submitted to the state. Vocational and career/technical education programs are also required to provide input from advisory groups and other external entities to demonstrate need for courses and programs, and in many cases this input also addresses the instructional delivery modes seen as most desirable by the community. Governing Board Support for Distance Learning The governing board of the District has evidenced clear support for distance learning for many years. The District has contracted with Angel Learning to provide a comprehensive course management system for both colleges in the District as well as full technical support, ensuring a high level of reliability and consistency for students and faculty throughout the District.27 26 Appendix D, Sample Course Outlines and Distance Learning Addendum 27 Angel Learning Contract 4 3 Eligibility Requirements All aspects of each online course or telecourse adopted by the College are processed in accordance with the relevant Eligibility Requirements, in particular: 7. Degrees; 8. Educational Programs; 9. Academic Credit; 10. Student Learning Achievement; 11. General Education; and 19. Institutional Planning and Evaluation. Most of the college’s online and telecourse courses originated as conventional face-to-face courses and have already been taught on campus in that mode. As such, the Curriculum Committee has used existing processes by which to evaluate courses for rigor, quality and consistency between the original version of the course and the revised format in the distance learning mode. Additionally, the instructional design aspects of the new distance learning version of the course are reviewed to ensure that online resources and strategies are equal to or better than those available in the classroom. This oftentimes requires additional media resources to be produced along with other supplementary instructional resources. Certification of Continued Compliance with Eligibility Requirements 1. Authority Mission College’s authority to operate as a degree-granting institution is the result of continuous accreditation by the Accrediting Commission for Community and Junior Colleges (ACCJC) of the Western Association of Schools and Colleges (WASC), an institutional accreditation body recognized by the Commission on Recognition of Postsecondary Accreditation and the U. S. Department of Education (2010-2011 Mission College Catalog, p. 7). 2. Mission In 2010, the Board of Trustees (BOT) approved the most recent version of the college’s mission statement, which was approved by the District’s governing board on June 10, 2010. The mission statement is consistent with the college’s legal authority, defines its educational purposes, its intended student population and its commitment to achieving student learning. The new version of the mission statement will be published in the 2011- 2012 College Catalog and is already available on the college’s web site at http://www.missioncollege.org/gen_info/gen.info.html. 3. Governing Board The West Valley-Mission Community College District (WVMCCD) is governed by seven members elected at large for terms of four years. The Board also seats two elected student trustees, one from each college. The Board is responsible for the quality and integrity of the 4 4 institution and for ensuring that the institution’s mission is carried out (District Policy 1.6.5). It is an independent policy-making body that reflects the interests of its constituents and the public (District Policies 1.5 and 1.6). The Board has a conflict of interest policy (District Policy 1.6.6). No member of the Board has an employment, family, or personal financial interest in the institution. 4. Chief Executive Officer The District has a Chief Executive Officer who was appointed by the Board of Trustees (BOT) in 2008. The Chancellor’s duties are clearly defined in District Policy 2.3. The College has a president whose role is defined by District Policy 2.1.3: “Authority flows from the Board through the Chancellor to the executive staff and Presidents of the two Colleges. Each President, as college chief executive officer, is responsible for implementation of District policies at the college.” 5. Administrative Capacity District Policies 2.1.1 and 2.1.2 state that “the organizational structure of the District shall reflect a multi-college system of cooperating colleges, each independently accredited, and designed to fulfill the District’s mission. Mission College, West Valley College, and the District Office shall be organized in the most efficient and effective manner to provide comprehensive educational services for the citizens of the District. As Fall 2010, Mission College has 12.5 administrators and managers (CCCO MIS Database), who are selected and evaluated per Board policy (District Policy 2.17) and District procedures (Classified and Administrative Recruitment and Selection Procedures, 2006). 6. Operational Status As of Fall 2010, Mission College has over 9,300 students who are enrolled with the intent of transferring to four-year institutions, completing degree and certificate programs, acquiring basic skills and English as a second language, and engaging in life-long learning through both credit courses and community education. 7. Degrees Mission College offers 33 associate degrees and 65 certificates in both collegiate and occupational areas. Over 20 occupational programs are provided. All AA/AS degree programs and certificate programs are identified in the college Catalog, which describes each program, student learning outcomes, career options, if applicable, and specific requirements (2010-2011 Mission College Catalog). 8. Educational Programs Mission College’s programs are consistent with its mission, based on recognized fields of study, and are of sufficient content and length. Quality and rigor are maintained through clearly defined curriculum review and approval processes as well as through contractually defined evaluation processes for all full- and part-time faculty (Curriculum Review Committee Handbook; ACE Contract). 4 5 9. Academic Credit Mission College awards academic credit based on generally accepted practices in degree granting institutions of higher education and adheres to Title 5 regulations regarding the awarding of academic credit. Academic standards are described in the Catalog and in District Policy 4.0, Educational Services (2010-2011 Mission College Catalog). 10. Student Learning Achievement The college Catalog includes a statement for each program that describes the learning outcomes for students (2010-2011 Mission College Catalog). 11. General Education The college Catalog clearly identifies the General Education (GE) requirements for the Associate Degree. General Education requirements fall into five areas: Language and Rationality, Natural Sciences, Humanities, Social and Behavioral Sciences, and Lifelong Learning. Students must fulfill either a General Studies AA major or other specialized major. In addition, students must meet basic competency requirements in reading, writing, oral communication, mathematics, and information competency (2007-2008 Mission College Catalog). The college’s GE requirements were reviewed by the Academic Senate in Spring 2007 (Academic Senate minutes, May 2007). General Education Student Learning Outcomes were adopted by the Mission College Academic Senate in Fall 2009, and this was reported to the Accrediting Commission in the College’s Second Progress Report, March 2010. 12. Academic Freedom Mission College adheres to and promotes the principles of academic freedom. District Policy 4.8, revised in 2003, clearly describes the District’s commitment to academic freedom as it applies to administrators and students, as well as faculty: “Academic freedom in the pursuit and dissemination of knowledge through all media shall be maintained at the District. Such freedom shall be recognized as a right of all members of the faculty, whether of tenure or non-tenure rank, of all administrative officers, and of all students.” Board policy is based on the California State University (CSU) system's statement on Academic Freedom. The CSU statement on Academic Freedom is, in turn, substantially based on the 1940 AAUP Statement of Principles of Academic Freedom and Tenure, while their statement on Professional Ethics is an exact transcription of the 1966 AAUP Statement on Professional Ethics. 13. Faculty Mission College has 150.7 full-time and 83.4 part-time faculty (CCCO MIS Database Fall 2010). All meet the minimum qualifications for their disciplines. Equivalency is determined as necessary by a District committee of faculty and administration who follow state and local guidelines for minimum qualifications. Faculty responsibilities are described in the contract established between the District and the Association of College Educators (ACE) (ACE Contract). Both full-time and adjunct faculty are listed in the Catalog. Full-time faculty listings include their degrees and first year of employment (2010-2011 Mission College Catalog). 4 6 14. Student Services Mission College is committed to student success and understands the importance of support services in assisting students to achieve their goals. The college provides an extensive network of support services that are aligned with the needs of the student populations the college serves and that reflect its mission statement and core values (2010- 2011 Mission College Catalog). 15. Admissions The college’s admissions policies are consistent with its mission and follow state law and District policies. Admission requirements are clearly stated for students in the college Catalog and in the schedule of classes (2010-2011 Mission College Catalog, pp. 196; Fall 2010 Schedule of Classes, pp. 4-7). 16. Information and Learning Resources Mission College provides face-to-face and on-line access to information and learning resources and services to support the college’s mission and its instructional programs and student support services (2010-2011 Mission College Catalog, pp. 205-209; Summer/Fall 2010 Schedule of Classes, pp. 108-109, District Policies 5.0). 17. Financial Resources The West Valley-Mission Community College District (WVMCCD) develops an annual budget that reflects Board priorities and serves to support the college’s institutional mission, goals, programs and services. The college has developed participatory processes to prioritize needs and allocate resources (WVMCCD Final Budget, 2010-2011; College Budget Advisory Committee Budget Allocation Model, 2010). 18. Financial Accountability The WVMCCD undergoes annual audits conducted by an independent, outside auditor. The audit is conducted according to Governmental Accounting Standards Board Statements Number 34 and 35. 19. Institutional Planning and Evaluation Mission College has instituted systematic planning and evaluation at a number of levels, including curriculum, technology, budget, facilities, student learning outcomes, student equity, programs and services, and staffing. The college has adopted mechanisms for evaluating a number of aspects of institutional effectiveness, including accreditation standards and Accountability Reporting for the California Community Colleges (ARCC) criteria. The college is engaged in a continuous process of identifying and implementing evaluation criteria for the purposes of improving institutional effectiveness and student learning (2007 Educational Master Plan; Technology Plan; College Budget Advisory Committee (CBAC) Budget Allocation Model; 2007-2008 Facilities Master Plan process and schedule; Student Equity Plan). 4 7 20. Public Information The college produces an annual Catalog that provides current information about its mission, philosophy, admission and registration requirements and procedures, academic and occupational programs, student services, degree and certificate requirements, courses, fees, academic policies, grievance procedures, and academic credentials of faculty and administrators. Essential contact information (address, telephone numbers, web site) is provided. Governing board members are listed. The Schedule of Classes, published twice a year (summer/fall and winter/spring) also includes much of this information, as does the web site (2010-2011 Mission College Catalog; Summer/Fall 2010 Schedule of Classes; www.missioncollege.org). 21. Relations with the Accrediting Commission District Policy 1.4.2 states: “The District’s Colleges adhere to the eligibility requirements, accreditation standards, and policies and procedures of the Accrediting Commission for Community and Junior Colleges of the Western Association of Schools and Colleges. The Colleges are committed to presenting themselves in a uniform manner to all their accrediting agencies, to communicating any changes in accredited status, and to disclosing information required by accrediting agencies in carrying out their accrediting responsibilities.” Mission College adheres to this policy (2011 Midterm Report and 2009, 2010 Progress Reports; 2007 Self Study). Accreditation Standards During the self-study of 2007 Mission College affirmed various activities of distance education conducted at Mission College. The following are excerpts from the study pertaining to the substantive change proposal. 2A.1.b. The institution utilizes delivery systems and modes of instruction compatible with the objectives of the curriculum and appropriate to the current and future needs of its students. Summary Mission College offers a variety of delivery systems and modes of instruction. Since 2001, the college has greatly increased the use of computer-assisted instruction and other types of technology in the classroom. Instructors have adopted a variety of collaborative learning activities designed to increase the amount of interpersonal interaction in the classroom; for example, the use of active learning strategies such as the jigsaw or pairshared discussion in some of the English, ESL, and Math courses. These approaches have had a positive, synergistic effect on the quality of instruction. The driving force behind this change has been the need to adapt existing modes of instruction to better serve the needs of our unique student population. Many of our students are first-generation college students, while others are the exact opposite–working professionals who are seeking certificates or other job-related skills, or who are pursuing a second degree (EII.A1b.1). 4 8 The college maintains dedicated computer labs for instruction in computer science, computer applications, computer-assisted drafting and manufacturing, graphic design and multimedia. Seven labs in the Science Building are also equipped with desktop or laptop computers that run laboratory simulations designed to enhance the more traditional “hands-on” laboratory exercises in physics, chemistry and biology. The college currently has 19 “smart” classrooms, which are equipped with computer projectors that enable instructors to use PowerPoint and various web-based tools as a part of their lectures (EII.A1b.1). Many instructors use their personal faculty websites and the web based ANGEL course management system to post their PowerPoint lectures and other materials for students to download (EII.A1b.2). In conjunction with the Staff Development Office, the Office of Instructional Technology and Distance Learning provides a number of training opportunities for instructors seeking to increase their use of computer-assisted methods of instruction. For example, in June 2007 the Office of Instructional Technology hosted an all-day “Technology Boot Camp,” in which participants developed initial skills in adapting pod casting and other new technologies to their courses (EII.A1b.3). In addition to encouraging instructors to experiment with various methods of computer- assisted instruction, the college has made a commitment to improving the retention of students in courses. One innovative technique designed to enhance student interest, participation and retention is the Learning Community (EIIA1b.4). Learning Communities enroll groups of students in small clusters of classes organized around an interdisciplinary theme. This approach enhances student retention and success by helping students forge intellectual links between courses as part of a community of students with whom they share the same goals. Examples of past and current learning communities include “Fulfilling Your American Dreams,” which connected an (ESL) reading course, a developmental level writing course, and a study skills course, and served as a bridge for students making the transition from ESL to English. “Survival on Success Island” combined developmental reading and writing courses and a counseling course that teaches strategies for academic success. In Fall 2006, the college launched a new learning community entitled “Working for Change” that combined courses in Reading, Information Competency, and Career Counseling. In Fall 2006, and Fall 2007, the college offered contextualized learning communities combining developmental English, reading, math and counseling in partnership with the Johnson Foundation, Santa Clara County Social Services and Work to Future. The intent of this project was to aid emancipated foster youth in their transition to college and the workforce (EII.A1b.5). For students requiring additional assistance in learning, the college has continued to add new tutorial programs and to improve existing programs. A number of programs that employ individualized tutoring/mentoring have been developed that specifically address the needs of at-risk students. Among these is the Math Achievement Pathway to Success (MAPS) program that provides tutoring and support for students struggling with the basic skills mathematics courses (EII.A1b.6). Another example is ACCESS, an award-winning program that seeks to improve graduation and transfer rates among first generation, low 4 9 income, and/or students with disabilities by providing them with a study skills course (Counseling 102) and support services tailored to their unique needs (EIIA1b.7). While most instruction continues to occur in a traditional, face-to-face classroom setting, the college offers an ever-increasing number of teleconference and distance learning courses. As of 2006, Mission College offered a total of 172 distance learning courses serving 4,000 students (EIIA1b.8). Approximately 53% of these courses were online, and the rest were telecourses. This represents about 10% of the total FTES at Mission College. An increasingly popular type of course is the online-hybrid, in which a portion of the course is taught online, but the students also meet in the classroom or lab at regularly scheduled times. To support the continued growth in online and online-hybrid courses, the Office of Instructional Technology and Distance Learning has adopted Angel Learning as the course management software, and has developed a comprehensive faculty and student training package for new and advanced users, including face-to-face training, user groups, and online resources. Angel is also increasingly used as a course management system by faculty not teaching distance learning courses because it enables students to download course materials, check their grades, and communicate with each other and with their instructor (EIIA1b.8). Evaluation Mission College has continued to expand its technological infrastructure to serve students by providing them with computer labs and other computer-assisted instructional aids that promote their learning and add to the overall quality of the college’s instructional delivery. For example, all 6 Physics and Chemistry laboratories are currently equipped with computers and employ a number of instructional software tools. The Biology department is in the process of acquiring computers and currently borrows college computer facilities to run instructional software in a number of courses, including Physiology for nursing majors, General Biology for non-majors, and Cell and Molecular Biology for biology majors. The college has made progress in providing faculty with ongoing training in pedagogy and new technologies. The Staff Development Office coordinates training sessions in various topics related to instruction, and also publicizes conferences and other activities focused on education that are sponsored by the State Academic Senate, the Faculty Association of the California Community Colleges, and other groups (EIIA1b.12). In conjunction with the Staff Development Office, the Office of Instructional Technology and Distance Learning offers a number of faculty training sessions for distance learning and computer-assisted instruction (EIIA1b.8-12). However, there remains a need for more formal, comprehensive approach to faculty training in pedagogy, especially for new instructors with only a few years of experience in the classroom. Although the college has made a strong effort to adopt delivery systems and modes of instruction that meet the diverse needs of its students, additional progress needs to be made in assessing the efficacy of these systems. Due to budget cuts and other constraints, quantitative measures of student success and retention, such as those that have been 5 0 established for learning communities and programs such as MAPS, EOPS, and ACCESS, are not available for many of the distance learning courses (EIIA1b.10). The recent Noel-Levitz Student Satisfaction Inventory (SSI)™ results indicated that Mission College students assign the quality of instruction to the category of “high importance/high satisfaction” (EIIA1b.13). They also give the college high marks for faculty understanding of students’ unique life circumstances and for the promotion of intellectual growth and student success. If these results are any indication, then Mission College is on the right track with respect to serving its diverse student population. Nonetheless, the same survey identified areas where improvements could be made. Most of our students have moderate- to-heavy work schedules and other time commitments that require course formats to be flexible. Overall, the college has continued to maintain its commitment to working students by providing evening and weekend courses. In addition, Winter session and Summer session courses provide opportunities for students to complete coursework outside of the regular semester schedule. 2A.2. The institution assures the quality and improvement of all instructional courses and programs offered in the name of the institution, including collegiate, developmental, and pre-collegiate courses and programs, continuing and community education, study abroad, short-term training courses and programs, programs for international students, and contract or other special programs, regardless of type of credit awarded, delivery mode, or location. 2A.2.a. The institution uses established procedures to design, identify learning outcomes for, approve, administer, deliver, and evaluate courses and programs. The institution recognizes the central role of its faculty for establishing quality and improving instructional courses and programs. Summary The Board of Trustees (BOT) has agreed to rely primarily on the recommendations of the Academic Senate in all eleven areas listed in Title 5, including curriculum and program development and program review (EIIA.2a.1). The Curriculum Review Committee (CRC) is a standing subcommittee of the Mission College Academic Senate (MCAS). The charge of the CRC is laid out in Article V, section 2 of the MCAS Constitution and Bylaws (EIIA.2a.2), which among other things describes the responsibility of the CRC to: • review program changes, additions, and deletions to determine the impact on the total curriculum and make recommendations to the Senate; • check the accuracy and completeness of submitted data and its compliance with institutional procedures; • monitor curriculum evaluation and assume responsibility for dissemination of accurate and up-to-date information on curriculum matters, state-wide, and locally; • review and make recommendations to the Senate concerning the General Education (GE) requirements, certificate and degree program requirements, and requirements for graduation from the college; 5 1 • conduct a regular review of the entire college curriculum approval process and make recommendations to the Senate. In consultation with the Academic Senate, Mission College has established procedures for the design, approval, administration, delivery and evaluation of its courses and programs, and these processes ensure faculty play the central role. In respect to design and approval, all new instructional courses and programs are initiated by discipline faculty who first seek approval for proposals from their Department Chair, CRC Representative, Division Chair, Articulation Officer, and if the proposal includes a distance learning component, the Distance Learning Coordinator. In 2006, the college implemented CurricUNET, a web-based program that allows faculty to create, revise and submit proposals on-line. The system also allows for electronic approval of proposals. Information and guidelines for the curriculum development process are available on the Curriculum website where faculty can access a list of current CRC Representatives, the current semester Deadline and Meeting Schedule, CRC Agendas and Minutes, the link to CurricUNET, as well as links to resource documents such as the State’s Program and Course Approval Handbook. The CRC provides faculty with training in CurricUNET and the curriculum process (EII.A2a.3). All curriculum must be approved by the Academic Senate before it is submitted to the BOT for approval. The primary responsibility for the administration and delivery of courses and programs rests with the discipline faculty and their department chairs, who ensure that teaching faculty have copies of the course outlines, for example. The departments are also responsible for developing the class schedule and ensuring that courses are appropriately scheduled to meet students’ needs. Division Chairs coordinate the development of the schedules in collaboration with their departments. The Office of Instruction provides worksheets, timelines and administrative support to finalize the schedule. The evaluation of courses and programs occurs through several avenues. Courses and programs are evaluated through the CRC when they are first proposed (after evaluation and approval in their respective department and division), or when they are submitted for revision. Curriculum may also be reviewed during the program review process. In all cases, faculty play the key role in these processes. Evaluation With the implementation of CurricUNET, the college has standardized and systematized its curriculum development and approval process. The use of the web-based software permits faculty to more easily collaborate on the creation and refinement of curriculum proposals and streamlines the approval process, which previously was extremely labor and paper-intensive. In Spring 2007, the CRC requested and received $12,000 from the Land Corporation to hire a person to facilitate training and development for the new online curriculum process. With respect to evaluation, the college can improve. Not all curriculum has been systematically reviewed every five years. The program review process approved by then Academic Senate in 2004 has never been fully implemented, although the Educational and Facilities Master Planning (EFMP) process accomplished a basic review of all academic programs at Mission College (as well as all non-instructional programs and service areas). The Academic Senate has made implementation of program review a priority for 2007-2008, and has created a task force to 5 2 gather information and make recommendations back to the Academic Senate on program review (EII.A2a.4). 2A.2.d. The institution uses delivery modes and teaching methodologies that reflect the diverse needs and learning styles of its students. Summary Mission College supports the belief that a variety of instructional approaches must be provided to enhance the learning of students who have diverse academic and cultural backgrounds, different learning styles and who have demanding schedules, with work and family responsibilities. The college is aware that the nature of its student body is diverse. Ethnic and language diversity affect approximately 80% of the population. Other types of diversity include those with family responsibilities and full-time jobs. To accommodate this diversity, the college takes a variety of approaches. For second language learners the college offers a very large and extensive ESL program and support for language learning through the English and reading programs. The college has also expanded its offering at the beginning levels of ESL to accommodate increasing numbers of students who wish to access the community college for this instruction. The college schedules its classes at times most convenient for students. Through examination of enrollment trends and through surveys and focus groups, the college determines high-demand hours, usually evening and morning hours, and on weekends, and schedules the majority of its sections during those time periods (EII.A2d.1). Classroom instruction is designed to meet the needs of our non-traditional, at-risk student population. Most instructors use a variety of teaching techniques to make classes interactive. These include collaborative learning strategies, group projects and discussion, field trips, guest lectures, and digital resources. In addition, all faculty are aware of students with learning and physical disabilities which affect learning. At Mission College, students with disabilities are mainstreamed and present in all classes. Faculty work closely with the Disabilities Instructional Support Center (DISC) to accommodate a variety of approaches and support for students. In addition, DISC ensures that all materials and instructional approaches meet ADA standards (EII.A2d.2). The institution offers additional assistance to enhance students’ learning through a variety of tutoring labs, such as the LATC, Math Lab, and Foreign Language Lab. These labs offer an individualized and tailored approach to learning. The LATC has been especially innovative in tutoring, using a variety of formats to offer tutoring to students both on and off campus. The LATC course sections, English 940A-940F, provide students with experience in practicing their writing (and related) skills, and students can earn .5 units for every 24 hours of lab time. The LATC offers various modes of delivery for students including text, audio/visual, and interactive multimedia. The lab faculty meet with each student separately to choose instructional materials that accommodate individual needs and learning styles. The LATC also offers individual and small group instruction, including specialized workshops on a variety of topics. For those students unable to come to campus for tutoring, the center offers online asynchronous and synchronous tutoring (EII.A2d.3). 5 3 There are a variety of course packages such as full semester 16 weeks, late start 14 weeks, summer courses 4 and 6 weeks, Winter session, and on occasion, independent learning courses. The institution also offers evening, weekend, and Community Education Courses (EII.A2d.1). Since Spring 2006, all classes and faculty at Mission College have access to an automated course management system (Angel). While the system has been in place for just over a year, many faculty are regularly using this technology to enhance their faceto- face classes as well as offer more classes for students at a distance. Faculty are using a variety of teaching practices that allow for students with diverse needs to access learning materials 24/7, collaborate on projects without having to meet face-to-face, communicate with each other and the instructor, take practice quizzes with immediate feedback, and check their grades. Some faculty have begun creating and sharing digital materials with their colleagues in the same department or who teach the same course by creating “libraries” of digital resources that can be copied or linked to course sections. The growing distance learning program offers those students who cannot be physically present on campus or require more flexibility in their schedule the option of taking online courses, telecourses, or courses combining several modes of instruction (EII.A2d.4). The institution currently offers a total of 78 teleconference and distance learning courses. The online courses allow students to enroll in an instructor-led course via an Internet connection. Telecourses can be viewed live, videotaped for viewing at a later date, viewed in the Library, or rented. Many of the Distance Learning courses can be taken to satisfy a degree, certificate, or for transfer to California State University or the University of California (EII.A2d.5). The week before the first day of classes for the Spring and Fall terms, faculty attend a 1- day Flex Professional Development Day in which there are frequently small group training sessions on pedagogy and learning issues. In 2000, the college began offering mandatory pedagogical training to new faculty in weekly forums. These training sessions have been lauded by new faculty as great opportunities for evaluation and learning. Evaluation Mission College uses a variety of delivery modes and teaching methodologies to address the diverse needs of students at the college. The use of technology has allowed some faculty to provide for a virtual environment for classes, thus enabling access to learning resources available 24/7. A few veteran faculty have been slower to adopt the new technology. This technology will become increasingly important especially as we add new buildings to our campus and retire some of the existing classroom space. A wide variety of student services exist to support the diverse needs of the student population at Mission College. While this support is beneficial, there is a continual need to increase services for our students. Through our outreach efforts, we draw increasing numbers of minority students who are the first in their family to attend college and come to Mission College with limited English proficiency and experience in an academic environment. We are committed to making this college experience successful for these students. Staff development, increased support services, and learning technologies are some of the strategies used to bridge the gap to assist students in meeting their personal and educational goals. 5 4 2B.3.a. The institution assures equitable access to all of its students by providing appropriate, comprehensive, and reliable services to students regardless of service location or delivery method. . . . The college’s distance learning courses consist of stand-alone, web-based classes, televised courses and hybrid (distance learning and on-campus class activity) courses, including a course to teach distance learning success skills (EII.B3a.5). Stand-alone, off-campus classes provide the opportunity for students to use admission, enrollment, Orientation and limited tutorial services via the internet, but wider services are not offered (EII.B3a.6). Students also in courses offered on the main campus can receive the full range of campus services, as well as those who enroll in televised classes and who watch broadcast class sessions, but who elect to check out the taped class-session copies from the college campus’s library. Far fewer students from outside of the county enroll in the college’s distance learning classes. (p. 149) Evaluation Student surveys help to identify student need and customer satisfaction, they direct student- learning-need activity, and they help define appropriate services and programs. Completed student surveys support the finding that the college is meeting the needs of most students, and generally provides equitable service access to its students. The college recognizes that improvement is necessary for ensuring equitable access to all students, regardless of service location, and it must prepare to address the range of student/customer satisfaction results . The college also recognizes that it could offer more comprehensive student and multilingual services for evening/weekend students, that the financial aid office currently has no Spanish speakers, that there are no online multilingual nor counseling services, and that distance learning students do not currently have the ability to register solely online for distance learning courses. 2C.1.c. The institution provides students and personnel responsible for student learning programs and services adequate access to the library and other learning support services, regardless of their location or means of delivery. . . . The library has a comprehensive website that provides 24/7 access to the library catalog and subscription databases. Any on-campus computer connected to the Internet has unrestricted access to subscription databases, the catalog and website. Off-campus access to subscription databases is restricted to registered students and college employees. The integrated library system authenticates users through a proxy server utilizing their college ID number to provide off-campus access to subscription databases, to log users into their library account online, or to request items via interlibrary loan. The subscription databases are heavily used by students and faculty, with 113,533 searches carried out during 2005-2006 (EII.C1c.3). Mission College and West Valley College libraries also participate as a district in LINK+, a statewide library resource-sharing service. LINK+ allows students, faculty and staff to easily borrow books unavailable from the two libraries from a consortium of over 30 California academic and public libraries. West Valley and Mission College libraries are proudly the first California community college libraries to become LINK+ consortia members. LINK+ books are delivered daily by courier, with the average time between a request and delivery being two to 5 5 four days. LINK+ library cardholders may also visit many of the LINK+ consortia libraries around the State to check out books on the spot as a visiting patron after presenting their Mission College I.D. card (EII.C1c.6). Students have access to all Distance Education television programs by either renting the entire series for the semester or checking out a reserve copy of each episode and viewing it in the library. Both of these services are provided at the library circulation desk. The library is in the process of migrating from VHS tapes to DVDs. The television and audio visual department provides the telecourse materials to the library. (pp. 176 - 77) . . . Mission College originates cable television programming in campus production facilities. Twenty-six hours per week of college-by-television classes are cablecast from Mission on two Community College Network channels (EII.C1c.11). Mission College provides broadcast head- end services to Evergreen College, San Jose State, and the County Office of Education. TAV services also creates original programming, and produces Orientation, training, and lecture media for use in online, distance learning, community education, and on-campus courses. Audiovisual, television, and laptop computer equipment are available for check out by instructors for use in the classroom. In addition, 18 multimedia demonstration rooms throughout the college are fully equipped for multimedia as well as online presentations to students (EII.C1c.12). (p. 178) Evaluation . . . The LATC has created two new lab courses in Interdisciplinary Studies which are focused on improving language arts, science and technology skills (EII.C1c.18). The current student body seems to be younger and more interested in multimedia and online content than in the past. In response, the LATC faculty plan to create an online version of their college study skills course and to develop a number of learning objects that can be deployed via the Angel course management system. The faculty also plan to increase the number of subjects for which online tutoring is offered (t1). In 2002, after a college-wide budget cut, the student hourly budget for the Technology Center and for instructional labs was reduced by 60%, making it difficult to maintain the level of service and technical support that faculty and students need. Faculty and staff in the Technology Center, instructional labs and TAV services areas are highly qualified professionals. They provide critical learning support services to the college. However, currently the level of staffing is insufficient to meet increased demand for technology services and support throughout the learning programs, including distance learning programs in the college. Staffing constraints have also made it difficult to extend Technology Center hours to meet student demands (EII.C1c.19) (t4). 2C.1.e. When the institution relies on or collaborates with other institutions or other sources for library and other learning support services for its instructional programs, it documents that formal agreements exist and that such resources and services are adequate for the institution’s intended purposes, are easily accessible, and utilized. The performance of these services is evaluated on a regular basis. The institution takes responsibility for and assures the reliability of all services provided either directly or through contractual arrangement. 5 6 Summary . . . The library has annual contracts for online databases through the Community College Library Consortium (CCLC). Database vendors include Gale Group, ProQuest, CQ Press, Netlibrary, Facts.com, OVID, and the Encyclopedia Britannica. Outside of the CCLC, the library purchases ArtSTOR and National Fire Codes directly from vendors (EII.C1e.4). Technology Center, Instructional Labs and TAV service: Mission College belongs to the Consortium of Open Learning, a consortium of community colleges involved in online and televised distance learning. There is a formal agreement with the consortium for licensing and distribution of college by television tapes and instructional materials (EII.C1e.7). The college utilizes California Community Colleges Conferencing (CCC Conf), which is supported by the State Chancellor’s office, to facilitate communication and collaboration using the latest Web conferencing technology for educators in the California Community Colleges system. The Angel course management system facilitates distance learning courses offered in the District, and there is a formal contract between the District and Angel learning for hosting and support services (EII.C1e.8). Mission College also has a contract with Globix, Inc. for web hosting services (EII.C1e.9). Evaluation Mission College relies on and collaborates with other institutions and companies to enhance learning support services for instructional programs. Agreements and contracts with outside resources and services are carefully selected and regularly evaluated. . . . The library realizes significant cost savings by purchasing online databases through the CCLC2 (EII.C1e.4). Databases are selected based on the needs of the curriculum, and are heavily used by students and faculty, as indicated above. The Consortium of Open Learning provides adequate service to support distance learning telecourses via College-by-Television. Students registered in telecourses have access to instructional materials on TV. CCC Conf provides a much-needed method for faculty and staff to hold teleconferences and web conferences. Any faculty and staff who have telephone and internet connections can access this service. CCC Conf is used for training, collaboration and communication both within the college and with other colleges. With growing demand for distance education, the District selected Angel as the course management system to facilitate distance learning courses. Angel Learning provides hosting services and technical support for Angel. Faculty and students who have an internet connection have access to Angel both on and off campus. Angel is used by a total of 172 distance learning courses serving over 4000 students (EII.C1e.10). Mission College web servers, as well as some instructional servers, are hosted at Globix, Inc. Globix provides an adequate facility to support the college in terms of electrical, data, network infrastructure and support and ensures 24/7 uptime for college servers. As a result, people around the world are able to access Mission College via the college’s web site. 5 7 3C.1.a. Technology services, professional support, facilities, hardware, and software are designed to enhance the operation and effectiveness of the institution. Summary The Director of Information Systems works with the college’s Dean of Information Technology and Services to ensure that the administrative and instructional technology needs of the institution are met. The Director of Information Systems (DIS), his staff, and college’s faculty and staff participate in many operational or strategic planning meetings such as District Information Systems Planning Advisory Committee (DISPAC), and District Operations Committee. Information Systems (IS) is responsible for the support and maintenance of the District infrastructure system, District enterprise software system (Datatel), District telephone system, email system, District administrative, staff, and faculty computers deployment and support, and the District server farm (t4). At the college level, the Dean of Information Technology and Services works with the Technology Committee, which is a sub-committee of Academic Senate, to develop the college’s Technology Plan. This committee drafts the technology vision statement, the goals, and the objectives of the Technology Plan based on the Educational Facilities and Master Plan (EFMP) and the college’s Goals and Core Values. The Technology Plan vision and goals are presented to the Academic Senate and are modified as needed. Upon the Academic Senate’s approval, activities and goals are finalized. The completed Technology Plan is submitted to the Academic Senate and the Board of Trustees (BOT) for their approval. At the end of each fiscal year, the Technology Committee presents a progress report to the Senate (EIII.C1a.1). Instructional Technology: Mission College faculty have integrated different instructional technologies into their curriculum and use multimedia classrooms, computer labs, online student resources, television services, audiovisual services, video conferencing and instructional servers services (EIII.C1a.1). Faculty, and staff have access (and students more limited access) to services such as: the campus information system (Datatel), MyWeb Services, web-based email (webmail), an online course management system (Angel), the online faculty/staff directory (Mission College website, and LDAP), the online Counseling Student Appointment Services (SAR), and a campuswide wireless access to the Internet services. Based on the program needs, some students have network storage spaces on the campus servers. The Instructional Technology and Services Department: Instructional Technology and Services (ITS) is the college’s hub for coordination of the daily maintenance, support, and applications of instructional services. This department has the technical staff that provides support for classroom instruction, student services, open labs, information kiosk stations, student workstations at the library, plasma displays, the computer labs, distance learning, instructional television, audiovisual services, teleconferencing, and multimedia classroom. Some departments have instructional lab technicians and instructional aides who support the applications in classes and the labs. The ITS and IS staff coordinate the performance and upgrade of the instructional network. The ITS Department also generates the college’s software/hardware purchase requisitions. The ITS Department currently has 2 full-time senior desktop support technicians (one 10 and one 12 month), and 1 full-time (12 month) server system administrator to maintain 5 8 these systems. This department also employs student-hourly lab aides to support the Technology Center and instructional labs (EIII.C1a.2-3). Television Studio and Audiovisual Services: The college’s Telecommunications Building hosts the TV Studio and audiovisual services. To support instruction, the TV director: Schedules and broadcasts 3 days of canned distance learning videotapes to support College by Television classes Works with the faculty and the Instructional Designer to produce instructional audio and video Provides consultation services for instructional design, engineering, and event support Produces and records Podcasts Supports IP or ISDN teleconferencing Support satellite uplink and downlink services Provides video editing services The college’s Audiovisual Specialist designs and maintains smart classrooms and repairs and circulates the AV equipment (EIII.C1a.6). Technology Center: The Technology Center is the campus open lab. This lab is open Mondays through Saturdays and serves all registered Mission College students. The 92 computers, 2 scanners, and 5 printers in this center are all networked and connected to the Internet. Computer platforms include PC and Mac. Students use this center to work on their homework, access the Internet, access instructional servers, take quizzes and check their emails. Technology Center also has a group study room where students can work on class projects together. The Technology Center is currently coordinated by a Lab Faculty Specialist who is also responsible for the department’s Helpdesk system and hourly students’ training (EIII.C1a.7). Distance Learning: Distance learning has been a strong part of Mission College for several years. This method of instructional delivery has evolved from College by Television to hybrid course offerings and online courses. The enrollment in Distance Learning classes has increased significantly since the last accreditation period (t1). In Fall 2005 Mission College and West Valley worked together on a project to adopt a course management system to serve both colleges. They selected the ANGEL System. The joint collaboration of the faculty and staff on this project brought the two colleges together and many joint training sessions were held. 3C.1.b. The institution provides quality training in the effective application of its information technology to students and personnel. Summary The training of the faculty and staff is delivered through the Staff Development Office and the Instructional Technology and Services Department. The Staff Development Committee members, with the cooperation of the Instructional Technology Department’s Instructional Designer and Distance Learning Coordinator, develop and offer a variety of training course materials (online) to assist faculty and staff to incorporate technology into the classroom or workplace, or to improve their skill levels. Web authoring, instructional design, and podcasting are just a few of the many workshops offered. The college Instructional Designer provides 5 9 workshops and training for implementing the technology in the classroom environment (EIII.C1b.1). Beginning in 2005 with the adoption of the new course management system, ANGEL Learning, the number of workshops increased to address the needs of the instructors. Summer and Winter session boot camps have been successfully conducted and many more are planned for Winter session 2008 and Summer 2008. In addition to the college-sponsored workshops, ITS Department has sent five of its staff to several @One technical trainings. Staff Development also provides the funding for participation in @One training workshops. As detailed above, all distance learning courses have gone through the same full curriculum approval process used for all courses, including complete approval and scrutiny by the College’s curriculum committee and the Office of Instruction. Mission College completed its accreditation self-study in 2007/2008 and received a full reaffirmation of accredited status in June 2010. The College’s distance learning offerings and support systems figured prominently in the self-study and were investigated thoroughly during the visit. No recommendations were made in 2008 relating to distance education. All distance learning courses are in keeping with the other programs and courses offered at Mission College, regardless of format or delivery mode. Every online course at the College follows the tenets of the ACCJC’s Principles of Good Practice for Electronically Delivered Academic Degree and Certificate Programs. 6 0 Summation Unless indicated otherwise by the Commission, we feel that the substantive change pertaining to the growth and development of distance learning courses and student services at Mission College, making it possible for a Mission College student to complete A.A. and A.S. degrees largely through distance learning and some certificates solely through distance learning, is substantially explained and substantiated in this document. Any specific questions or concerns may be addressed to one of the following individuals: Dr. Norma Ambriz-Galaviz Vice President of Instruction firstname.lastname@example.org 408.855.5182 Mina Jahan Dean of Instructional Technology and Resources email@example.com 408.855.5360 Catherine Cox Curriculum Committee Chair President, Mission College Academic Senate firstname.lastname@example.org Dr. Cindy Vinson Distance Learning Coordinator 408.855.5541 email@example.com 6 1 Appendix A: Mission Statement Mission College’s first priorities are students, their learning, and their success. Our College serves the diverse educational, economic and cultural needs of the student population of Santa Clara, the Silicon Valley, and our global community by providing associate degrees, transferrable, career and basic skills courses and programs, as well as opportunities for life-long learning. Through participatory governance in support of our first priorities, Mission College systematically commits to evaluating and improving technological resources and student support services by making informed decisions, allocating resources, and establishing institutional policies and procedures. 6 2 Appendix B: General Education and Distance Learning In the tables below are listed courses under each area which may currently be taken via distance learning to satisfy general education degree requirements. While these courses represent a small number of the total courses under each area, a student who selects courses carefully can complete all his or her General Education requirements online. Area A: Language and Rationality – 6 units required for AA or AS degree Course Units ENG 001A* 3 ENG 001B* 3 READ 053* 3 Area B: Natural Science- 3 units required for AA or AS degree Course Units ANTHR 001* 3 BIOSC 010* 4 BIOSC 011* 4 CHEM 001A* 5 CHEM 001B* 5 CHEM 030 A* 3 NS 015* 3 PSYCH 007* 3 Area C Humanities – 3 units required for AA or AS degree Course Units ENG 001 B* 3 MUSIC 017* 3 PHIL 001* 3 ITAL 001* 5 Area D Social and Behavioral Sciences – 6 units required for AA or AS Degree Course Units HIST 017A* 3 HIST 017 B* 3 POLIT 001* 3 ANTHR 003* 3 ANTHR 045* 3 ECON 001A* 3 ECON 001B* 3 PSYCH 001* 3 PSYCH 007* 3 6 3 PSYCH 010* 3 PSYCH 012* 3 PSYCH 025* 3 PSYCH 030* 3 PSYCH 048* 3 SOC 001* 3 SOC 002* 3 SOC 021* 3 SOC 047* 4 SOCSC 001* 3 SOCSC 002* 3 SOCSC 003* 3 SOCSC 004* 3 SOCSC 006* 3 Area E – Lifelong Learning – 3 units from area A, B, C, or D, or 3 units from any of following courses: GLOBL 001* 3 LIB 010* 3 NS 015* 3 PSY 012* 3 PSY 025* 3 PSY 030* 3 PSY 048* 3 PSY 055* 3 SOC 001* 3 SOC 045* 3 *= course approved for online instruction 6 4 Appendix C: Sample Course Outlines and Distance Learning Addenda Biology 15 – Human Heredity and Disease Course Outline of Record Distance Learning Addendum English 908 – Effective Writing Course Outline of Record Distance Learning Addendum Library 10 – Information Competency Course Outline of Record Distance Learning Addendum 6 5 Appendix D: Online Instructor Certification Course Syllabus Online Instructor Certification Course Syllabus The Distance Learning Instructor Certification class provides faculty with the guidance and skill sets they need to effectively design and develop their distance learning courses. This course will take distance learning instructors through various steps of an instructional design model so that they can effectively assess, design, develop, implement and evaluate their distance learning courses for the benefit of all learners. An interactive online forum with textual, graphic and audiovisual content will be provided. Program Modules This course is conducted in an online environment so participants will need consistent access to the Internet. High speed access is strongly recommended, but not required. Communication occurs mainly through asynchronous threaded discussions and e-mail; however, there will be opportunities to experience real-time chat rooms and synchronous interactive video media. Work should be completed during the module according to due dates within each module. Module 1: Orientation Module 2: Pedagogy Module 3: Course Management Module 4: Design Tools Module 5: Software Applications Module 6: Ethics Module 7: Adding Audio and/or Video Content to Your Course Module 8: Evaluation Course Outcomes/Objectives Upon completion of this course, participants should be able to: Write student learning objectives and outcomes for their distance learning courses Demonstrate a pedagogical approach to a variety of learning styles Develop an effective course management structure Use two software applications to develop course enhancements to enrich their distance learning courses Produce two media enhancement segments in audio and/or video 6 6 Understand the application of ethics and copyright to their online course Develop a method for students to provide feedback and evaluation of their online course Grades Each module is worth 100 points, for a total of 800 points for the course. You must receive at least 70 points for each module in order to pass the course and complete the Online Instructor Certificate. Your online instruction certification team: Vicky Kalivitis Cindy Vinson Britta Burton Marsha Chan Curtis Pembrook Dulce Gray Lisa Kaazh Max Gault Heidi Diamond All facilitators can be reached via email from within ANGEL if you have questions. We are looking forward to a great course and a terrific learning experience! West Valley-Mission Community College District 6 7 Appendix E: Technology “Boot Camp” Announcement 6 8 Appendix F: Organizational Charts 6 9 Mission College Administration Fall 2010 President J. Laurel Jones Director Director Vice President Vice President Vice President Marketing and Research, Planning and Administrative Services Instruction Student Services Public Relations Institutional Effectiveness Worku Negash Norma Ambriz-Galaviz Penny Johnson Peter Anning Daniel Peck Educational Dean Student Support Services Daniel Sanidad Director Student Enrollment and Financial Services Rita Grogan Educational Dean Educational Dean Dean Educational Dean Math, Science and Liberal Studies and Instruction Business and Technology Workforce Development Language Arts Jeff Nelson (Interim) Mina Jahan Danny Nguyen Tim Karas Director Director Child Development Community Education Center Vacant Mary Ashley Mission College Instruction Fall 2010 Vice President Instruction Norma Ambriz-Galaviz Dean Educational Dean Educational Dean Educational Dean Instruction Liberal Studies and Math, Science and Workforce Business and Technology Jeff Nelson Language Arts Development Mina Jahan Tim Karas Danny Nguyen Division Division Division Workforce Division Division Instructional Services Business Language Arts Liberal Studies Library Services Development Math and Science Applied Science Enrollment Management Accounting Technology Services Liberal Studies Reference Business History Collection Development BAETC Astronomy Curriculum Computer Distance Learning Geography Reading Electronic Resources Community Biological Sciences Health Occupations Applications Multimedia Political Science English Technical Services Education Engineering Fire Technology Schedule CSIT Telecommunications Economics ESL Contract Education Chemistry Hospitality Mgmt Marketing & AV Maintenance Sociology Library Instruction Grants Development Mathematics Retail Floristry Catalog Management Instructional Design Anthropology Communication HIT Mathematics Lab Wellness and Human Real Estate Technology Center Psychology Studies Perkins / VTEA Nutritional Science Performance State Reporting Graphic Art / Design Computer Labs Global Studies Child Development RHORC Drafting / Auto CAD Work Experience Desktop Support Philosophy Center Tech Prep Physics Regulations LATC/Tutorial Web Design Social Science Compliance ITS Servers Maintenance Art Child Development Personnel / Foreign Language Evaluations Humanities Music Mission College Business and Technology Fall 2010 Vice President Instruction Norma Ambriz-Galaviz Educational Dean Business and Technology Mina Jahan Division Technology Business Services Accounting Distance Learning Business Multimedia Computer Applications Telecommunications CSIT AV Maintenance Marketing & Management Instructional Design Real Estate Technology Center Graphic Art / Design Distance Learning Work Experience Computer Labs LATC/Tutorial Desktop Support ITS Web Design Servers Maintenance
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