Sessions - Association for Conflict Resolution

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					Association for Conflict Resolution
Twelfth Annual Conference
Creating Connections: Conflict Resolution in Deeply Divided Times
September 12 - 15, 2012 - New Orleans, Louisiana

1:30 PM       - 5:00 PM
  ACR Board Meeting
   Oak Alley Meeting Room

8:00 AM       - 6:00 PM
  ACR Board Meeting
    Oak Alley Meeting Room

8:00 AM       - 9:00 AM
  FAA group meeting
   Evergreen Meeting Room

8:00 AM       - 12:00 PM
  ACR Board Meeting
    Oak Alley Meeting Room

8:30 AM       - 9:00 AM
   5th floor hallway Meeting Room

8:30 AM       - 4:00 PM
  Youth Day Program
   Grand D&E, Grand Chenier Meeting Room

    On September 12th, New Orleans middle school students will be hosted by the Association for
    Conflict Resolution’s Education Section at YOUTH DAY. The day begins with a welcome and
    a complimentary T Shirt and bag of goodies, followed by a warm up exercise in which
    students learn the difference between interests and positions in negotiation. In break-out
    sessions students engage with ACR Education Section facilitators in conflict resolution
    education activities around conflicts created by catastrophe (9-11, Hurricane Katrina & BP Oil
    Spill) and making the connections that are supportive of disputants resolving issues. The day
    also features a visit with Nobel Peace Prize winner, Leymah Gbowee, a delicious lunch with
    peer conversation and opportunities for reflection and expression on conflict resolution
    lessons learned in dance and video production. Youth Day is facilitated by ACR’s Education

                                                 Page 1 of 45
8:30 AM      - 5:00 PM
 International Day
   Grand Couteau Meeting Room

   ACR’s International Day is the year’s premier event for conflict resolution professionals with a
   global focus. Leaders in the field will offer interactive sessions and presentations on managing
   conflicts around international development, better practice in peace building and cross-
   cultural communication.
9:00 AM      - 12:30 PM

 But Won’t I Get Sued? Campus Student Conduct Practices that Integrate Restorative Justice
 and Conflict Resolution to Manage Student Sexual Violence and Harassment
   Southdown Meeting Room
   Nancy Giacomini, Lincoln University, Pennsylvania
   Tim Hicks, Eugene, Oregon
   Ryan Holmes, El Paso, Texas
   Jay Wilgus, Ann Arbor, Michigan
   Kaaren Williamsen, Northfield, Minnesota
   Colleges and universities are engaged in redefining student conduct practices to navigate the
   2011 Office for Civil Rights guidance regarding Title IX and sexual misconduct. This session
   will explore challenges and opportunities of preventing and responding to student sexual
   violence and harassment and provide counter narratives to a dominant risk management
   perspective. Presenters will invite inclusive dialogue regarding integration of restorative
   justice and conflict resolution practices and introduce innovations that honor institutional
   stakeholders, missions, values and culture while balancing legal precedents, case law and
   mandates. This session is for anyone with a stake in how campus “justice” is modeled, taught
   and applied.

                                                 Page 2 of 45
 Creating a Supportive Statewide Network of Restorative Justice Programs: Building
 Excellence in Community Conferencing Programs in Courts, Schools and Communities
   Gallier AB Meeting Room
   Eve Hanan, Baltimore, Maryland
   Vincent Taylor, Annapolis, Maryland
   Misty Fae, Parkville, Maryland
   Daniel Malec, Washington, DC
   Troi Bechet, New Orleans, Louisiana
   Implementing high-quality Restorative Justice programs is not an easy proposition--it
   involves both significant paradigm shifts and system reform as well as the meaningful
   engagement of citizens in resolving crimes/conflicts within their own communities. We have
   found that having a vibrant network of peer support and consultation--within and between
   programs--provides an effective way to build excellence in programs. In this institute, four
   coordinators from different conferencing programs will engage workshop participants in
   dialogue about the rewards, challenges, and visions for furthering community-based crime
   and conflict resolution that is cost- efficient and socially-effective. The Community
   Conferencing process will be described, and a short video will be shown, so participants can
   see conferencing "in action." Issues that frequently arise in starting and running programs,
   including, 1) how to adapt the program to fit local needs without sacrificing the integrity of
   the process, 2) identifying and training facilitators who have a high level of competency with
   diverse groups of people, 3) the different challenges of providing conferencing in urban,
   suburban and rural settings, 4) the importance of peer consultation and support, 5) working
   with schools, working with the criminal justice system, 6) working with neighborhoods on
   intractable conflicts, and 7) supporting each other's programs financially and
   programmatically will be discussed.

 Getting Engaged: Thinking with the Body in Conflict Resolution
   Bayside A Meeting Room
   Michelle LeBaron, Vancouver, British Columbia, Canada
   Carrie MacLeod, Vancouver, British Columbia, Canada
   Many conflict resolution training and intervention processes focus on mental, analytic
   abilities. Yet conflict lives in our bodies, settling in our sinews. When training and
   intervention processes befriend and include the body as the site of conflict, resolution and
   even transformation is more possible and durable. Body-based conflict resolution strategies
   literally loosen the grip of old enmities, resentments and perceptions of hopelessness. Because
   they tap into a human universal -physical experience -body-based strategies are also helpful
   in working across cultures. In this institute, we will explore how movement-based language
   and activities enhance effectiveness for practitioners, trainers and parties across cultures.
   Through the medium of the body, we will explore flexibility, third-party self-awareness,
   dynamics of strong emotions and safe boundaries. Internationally-acclaimed conflict
   resolution scholar/practitioners Michelle LeBaron and Carrie MacLeod will share their
   research and practice findings in experiential ways that facilitate application to participants'

                                                 Page 3 of 45
  Moving Through Impasse: An Advanced Skills Based Training in Discovering Sources of
  Resistance and Using Customized Techniques to Create Durable Agreements
   Nottoway Meeting Room
   Nina Meierding, Bainbridge Island, Washington
   This interactive institute will move beyond the basic "ten techniques for breaking impasse"
   workshops and will explore what creates resistance to settlement. We will discuss many
   different concepts including boulewarism, high emotionality, externalities, mismanagement
   of expectations, principle, endowment effect, confirmation bias and cognitive dissonance.
   Then we will focus on both proactive techniques such as “setting the stage” and assessment of
   client readiness for negotiation, as well as responsive techniques that are customized to the
   specific reason for resistance. Techniques will include anchoring, reframing, incubation,
   reality testing, use of timing, the art of engagement through sensory modality matching and
9:00 AM      - 5:00 PM

  Increasing the Mediator's Harmonic Range: Problem Solving Approaches and Systemic
  Questioning In Family Mediation
    Bayside C Meeting Room
   Larry Fong, Calgary, Alberta, Canada
   Nancy Flatters, Calgary, Alberta, Canada
   The focus of this advanced family training will be on increasing and adding to a mediator’s
   range of approaches. Participants will learn to use Systemic Questioning as a catalyst to create
   change and enhance problem-solving with clients regardless of mediator practice orientation.
   Participants will be given the opportunity, through demonstration, video analysis, discussion
   and interactive exercises, to see and deconstruct how questions and strategic questioning
   approaches of a difference can move clients to future-focused problem solving and hope. It is
   an opportunity for mediators to improve their skills and“think about their thinking.” This
   training is open to all; the videos and examples focus on family practice, but Systemic
   Questioning can be used equally well in all areas of mediation practice. Participants attending
   the entire training will receive a certificate of completion.
12:00 PM     - 1:00 PM
  International Day Lunch
    Oakley Meeting Room

1:00 PM      - 5:00 PM
  ACR Leadership Meeting
   Oak Alley, Edgewood A&B, Estherwood Meeting

1:30 PM      - 5:00 PM

                                                 Page 4 of 45
 Elder Dispute Resolution - What Makes It So Difficult?
   Southdown Meeting Room
   Susan Butterwick, Ann Arbor, Michigan
   Karen Largent, Anchorage, Alaska
   Zena Zumeta, Ann Arbor, Michigan
   Mediating elder disputes requires that mediators deal with multiple parties, participants who
   are not physically present, family dynamics ranging over decades, and some knowledge of
   state law including adult guardianship, domestic violence, and Medicaid requirements. This
   institute will give participants an opportunity to discuss and try out methods of dealing with
   these challenging components of elder mediation.

 Getting Interpersonal Conflict Unstuck: Using the Power of Story to Transform Conflict in
 Personal and Professional Relationships
   Bayside A Meeting Room
   Tammy Lenski, Peterborough, New Hampshire
   Conflict is a story. It is a story we tell ourselves about what happened, how it happened, and
   why it happened. It is a story we tell others as a way to seek comfort, validation, or
   understanding. Such socially constructed narratives strongly influence how conflict unfolds
   and contribute to “stuck” conflict in personal and professional relationships. But as with any
   story, a conflict narrative can be rewritten. This session will explore the ways narrative
   influences interpersonal conflict, share successful approaches for shifting such narratives, and
   introduce a simple three-part framework for transforming conflict through the “rewriting” of
   conflict narratives.

 Impact of Culture and Gender on Communication and Negotiation: A Practical Skills
 Approach to Building Better Relationships
   Nottoway Meeting Room
   Nina Meierding, Bainbridge Island, Washington
   This interactive institute will focus on specific cultural and gender traits that may cause
   miscommunication. Different attitudes towards the allocation and use of time (monochronic
   and polychronic), direct or indirect speech (high and low context), relationships with others
   (individualist and collective), and views on uncertainty and power can create
   misunderstandings. Communication styles such as cross-talking, ritual opposition as well as
   the use of humor, validation and rapport/report speech can further create difficulties. We
   will explore these cultural and gender attributes, how they appear in negotiations and
   mediations, and discuss practical techniques for better understanding, stronger relationships,
   and more durable agreements.

 Skill Building Round Table for Active Key Bridge Foundation Mediators
   Gallier AB Meeting Room
   Donzell Robinson, Washington, DC
   Lewis Dabney, Washington, DC
   This Pre-Conference is an opportunity for Department of Justice ADA Mediation Program
   roster mediators active with the Key Bridge Foundation to examine trends, explore
   challenging issues, discuss best practices and share experiences in mediating ADA complaints.
   This will be combined with skill building around agreement writing, handling compensatory
   relief, and changes to barrier removal requirements resulting from the implementation of the
   2010 ADA Regulations.

                                                 Page 5 of 45
4:30 PM     - 7:30 PM
 Exhibit Hall Open
   Grand ABC Meeting Room

5:00 PM     - 6:00 PM
 Orientation for First Time Conference Attendees
  Oak Alley Meeting Room

6:00 PM     - 7:30 PM
 Welcome Reception in Exhibit Hall
  Grand ABC Meeting Room

7:30 PM     - 8:30 PM
 Health Care Section Meeting
   Edgewood AB Meeting Room

8:30 PM     - 9:30 PM
 Spirituality Section Gathering
  Southdown Meeting Room

7:00 AM     - 8:00 AM
   Bayside A Meeting Room

8:00 AM     - 7:30 PM
 Exhibit Hall Open
  Grand ABC Meeting Room

8:30 AM     - 10:30 AM
 Conference Plenary - Keynote Address
  Armstrong Ballroom Meeting Room
   Leymah Gbowee, Monrovia, Liberia

10:30 AM    - 11:00 AM
   Grand ABC Meeting Room

10:30 AM    - 11:30 AM
 FAA group meeting
  Evergreen Meeting Room

                                        Page 6 of 45
11:00 AM     - 12:30 PM

  Film and Conflict Transformation: the "Not In Our Town" Model of Intervention
   Nottoway Meeting Room
   Patrice O'Neill, Oakland, California
   Frank Dukes, Charlottesville, Virginia
   At a moment when our country is deeply divided, are there narratives that lead us away from
   hatred toward the better angels of our nature? Combining film and community organizing,
   Not In Our Town (NIOT) documents stories about people standing up for their neighbors.
   Whether an anti-immigration murder, school bullying, or natural resource and cultural
   conflict, NIOT supports the amazing force of people who stand up to hate and intolerance and
   work to create better, safer, more inclusive places. Filmmaker Patrice O’Neill will discuss the
   NIOT story and offer lessons for those working to transform their own communities.

  On the Cutting Edge: Tech Innovations for Working with Families and Other Clients
   Oak Alley Meeting Room
   Colin Rule, San Jose, California
   Susanne Terry, Danville, Vermont
   David Specht, Shelburne Falls, Massachusetts
   David Stein, JD, San Francisco, California
   This presentation is designed to address some of the needs of today's clients that call for new
   methods of communicating, managing data, exchanging documents, and supporting clients in
   self-determination. In the session, conflict resolution specialists working with families and
   other clients will:
    • look at circumstances that are demanding new and different ways of communicating
    • explore types of technical innovations that can help support communication and
    • address best practices for use of on-line and other tech resources
   The session will demonstrate a number of the newest tools and how you can use them in your

                                                Page 7 of 45
  Strengthening Democracy: Encouraging Civil Discourse During Contentious Times
   Grand Chenier Meeting Room
   Mary Jacksteit, Takoma Park, Maryland
   Le'Kedra Robinson, New Orleans, Louisiana
   Alberto Olivas, Tempe, Arizona
   Shari Capra, Phoenix, Arizona
   Conflict resolution and its sibling practice field, Dialogue and Deliberation, are about
   supporting constructive conversations be they mediations, interest-based negotiations, policy
   consensus-building, or dialogues about divisive issues. Mostly the impact of these
   conversations is on the particular parties engaged in the process with and resolution of a
   specific conflict is the intended goal. Even so, many practitioners have an awareness of the
   “culture shift” implications of their work –the ripple, cumulative societal effect of using non-
   adversarial means to address differences. But some process work has an explicit goal of
   strengthening our democratic system, local, state and national. We need more of this, and
   more people doing it. Our country needs the skills of dispute resolvers to support
   constructive conversations that both produce ideas for solving knotty problems and
   demonstrate that people with different beliefs, backgrounds and identities can talk and work

   This Mini-Plenary will feature several different examples of such work. We hope to not only
   inform but also inspire a spirited discussion about the needs and opportunities presented by
   the challenges to governance and politics that we’re experiencing in the US today.

  The Obama Effect: How talking about Race Has Gotten Harder and Easier in Recent Years
   Bayside C Meeting Room
   David Campt, Pasadena, California
   While most fair-mined observers have long dismissed the idea of a post-racial nation, people
   have differences of opinion about whether the ascendency of the President Obama has made
   it more or less difficult for mediators and facilitators to address issues of race. Using audience
   polling systems and facilitated small group dialogue to make the session highly interactive,
   this mini-plenary will tap into participants’ concerns, triumphs, and difficult experiences
   about addressing issues related to race and diversity. By conclusion, participants will have
   generated a prioritized list of lessons learned about how to steer diversity discussions and
   conversational potholes toward the path of greater connectedness.

 Dancing at the Crossroads: Body-Based Ways of Transforming Conflict Across Cultures
  Bayside A Meeting Room
   Michelle LeBaron, Vancouver, British Columbia, Canada
   Carrie MacLeod, Vancouver, British Columbia, Canada
   Many conflict resolution training and intervention processes focus on mental, analytic
   abilities. Yet conflict lives in our bodies, settling in our sinews. When training and
   intervention processes befriend and include the body as the site of conflict, resolution and
   even transformation is more possible and durable. Body-based conflict resolution strategies
   literally loosen the grip of old enmities, resentments and perceptions of hopelessness. Because
   they tap into a human universal -physical experience -body-based strategies are also helpful
   in working across cultures.

   In this session, we will explore how movement-based language and activities enhance
   effectiveness for practitioners, trainers and parties across cultures. Through the medium of
   the body, we will explore flexibility, third-party self-awareness, dynamics of strong emotions
   and safe boundaries. Internationally-acclaimed conflict resolution scholar/practitioners
   Michelle LeBaron and Carrie MacLeod will share their research and practice findings in
   experiential ways that facilitate application to participants' contexts.

                                                  Page 8 of 45
12:30 PM     - 2:00 PM
  Networking Lunch (Sponsored by Kennesaw State University)
   Grand ABC Meeting Room

  Authors' Corner in the Exhibit Hall
   Grand ABC Meeting Room

  Higher Education Meeting (Designated table at Networking Lunch)
   Grand ABC Meeting Room

  Spirituality Section Meeting
   Bayside A Meeting Room

1:00 PM      - 2:00 PM
  Family Section Meeting
   Bayside C Meeting Room

2:00 PM      - 3:30 PM
  Bridging the Barriers of Defensiveness
   Evergreen Meeting Room
   Donna Soules, Ladysmith, British Columbia, Canada
   As a behavioral response to a perceived threat or attack, defensiveness can be a gift –
   exploring the sources of defensiveness provides opportunities for breakthroughs. Most
   conflicts involve defensive behaviors. When people feel judged, attacked, or falsely accused,
   barriers quickly arise. When people defend their self-image (face-saving), constructive
   listening and understanding become confused, and these barriers can derail communication.
   Mutually-accepted outcomes are sacrificed if these behaviors are not addressed. Listening
   becomes more difficult and positions can become cemented. Left unaddressed, defensiveness
   can hijack the real issues.

  Building Bridges Locally and Globally: Crossing Community Divides in the US, Nigeria,
  Israel, and the Great Lakes Region of Africa
    Grand Chenier Meeting Room
   Rezarta Bilali, Boston, Massachusetts
   Eben Weitzman, Boston, Massachusetts
   Darren Kew, Boston, Massachusetts
   David Matz, Boston, Massachusetts
   UMass Boston Conflict Resolution faculty members will engage the audience with their most
   recent initiatives to bridge divides between communities in conflict across the globe. The
   presenters will discuss a wide range of approaches (e.g., intergroup dialogues, open space
   technology, media interventions, education programs) they have employed in contexts as
   diverse as conflicts in the US, Nigeria, Israel, and Great Lakes Region of Africa. The strength
   and success of these programs rests on their ability to incorporate appropriate conflict
   intervention models that match the particular characteristics of each conflict, cultural
   context, as well as the needs of the targeted communities.

                                                 Page 9 of 45
 Coaching in Mediation: Appropriate or Not?
   Oakley Meeting Room
   Rebecca Magruder, St. Charles, Missouri
   While there are differences between coaching and mediation, there are also similarities,
   particularly the professional’s philosophy of practice and the skills needed for both roles.
   Mediators who embrace client self-determination, who think of mediation as problem-solving
   conversations, who are open to any direction the clients may wish to venture, and who think
   of themselves as balanced instead of neutral, may find themselves in situations in which
   clients are asking for help beyond what a mediator in the traditional role may provide. This
   workshop will explore the overlap between coaching and mediation and the strategies that a
   mediator might use to remain balanced.

 Conflict Resolution Higher Education: The State of the Field
   Grand D Meeting Room
   Tamra Pearson d'Estree, Denver, Colorado
   Sherrill Hayes, Kennesaw, Georgia
   Brian Polkinghorn, Salisbury, Maryland
   Neil Katz, Jupiter, Florida
   Jannie Botes, Baltimore, Maryland
   The number of colleges and universities offering conflict resolution-related degrees and
   certificate programs has grown rapidly. This workshop explores the state of the field of higher
   education in conflict resolution. The speakers will review the history of the field’s
   development, the curricular content of undergraduate degree programs in the United States
   and Canada, and current programmatic developments and curricular trends in both the
   English speaking world and in Latin America. Also examined will be trends in establishing
   Peace and Conflict programs in war-torn countries. Finally, this review will be connected to
   ACR’s initiative to develop model guidelines for higher education programs, and how the
   challenges of defining and mapping the field have impacted the attempt to develop model
   guidelines for programs in this field.

 Cyberbullying and Homophobia in Schools and Workplaces: Prevention and Response
   Southdown Meeting Room
   Priscilla Prutzman, Nyack, New York
   Bill Warters, Detroit, Michigan
   This interactive session will begin with a discussion of types of bullying, cyberbullying and
   homophobia and then will explore ways of preventing and interrupting bullying and
   cyberbullying. Participants will role play interrupting cyberbullying and examine ways of
   increasing empathy and making environments safer and more welcoming for everyone. New
   tools and web apps will be presented as additional ways to respond to bullying, cyberbullying
   and homophobia.

 La Gestión de Conflictos en Relactiones Familiares con Desequilibrio de Poder Causado por
 Adicciones, Enfermedad Mental y Violencia / Management of Conflicts in Family
 Relationships with Disequilibrium Caused by Addictions, Mental Illness and Violence
  Grand Couteau Meeting Room
   Ramón Alzate, San Sebastian, Guipuzkoa, Spain
   Cristina Merino, Leioa, Bizkaia, Spain

                                                Page 10 of 45
 Mandatory Mediation in the People's Court: Las Vegas Justice Court Pilot Program
   Grand E Meeting Room
   Barbara Strahl, Las Vegas, Nevada
   Malcolm White, Las Vegas, Nevada
   DelShanna Moore, Las Vegas, Nevada
   In 2011, Las Vegas Justice Court Chief Judge Karen-Bennett Haron encouraged the
   implementation of a Mandatory Mediation of Small Claims cases pilot, and rules authorizing
   the program were approved by the Supreme Court of the State of Nevada. The Neighborhood
   Justice Center (NJC), which is a part of Las Vegas Justice Court, implemented the program.
   As a community mediation center celebrating its 20th year, the NJC had traditionally
   mediated only cases where parties entered into mediation voluntarily. The new mandatory
   program brought a number of challenges, and required changes to the infrastructure and
   mediator selection and presence. On the whole, the program has been very successful.
   Statistics from the first year of the pilot will be discussed in terms of client satisfaction,
   impact on the court, agreement rates and mediator qualifications and preparation.
   Information and recommendations from an evaluation of the program will be presented.

 ODR Tools for Bringing Parties Together
   Nottoway Meeting Room
   Daniel Rainey, Washington, DC
   Andrew Nordgren, Washington, DC
   Denise Hedges, Washington, DC
   LoValerie Mullins, Washington, DC
   Online Dispute Resolution (ODR) is, generally, the use of technology to assist in dispute
   resolution. With ODR, parties can use web-based conferencing to prepare for bargaining
   sessions, to hold bargaining sessions, or to prepare contract language without having to meet
   face to face. Parties can use online brainstorming to discuss ideas and prepare for the
   development of solutions to mutually identified problems. ODR technology can also be used
   in face to face sessions to manage information and make the sessions more efficient. With
   ODR, parties can initiate online workspaces that can be configured to offer secure document
   sharing and joint editing of documents. Join us in an interactive session exploring the benefits
   of ODR technology. During the session we will: Overview ADR practices, share in an online
   brainstorming activity, share in an online consensus building activity, edit and exchange a
   document in a secure online environment, and respond to questions and feedback from the
   participants. Laptop recommended.

 The Psychology of Conflict from Theory to Practice
  Estherwood Meeting Room
   Bernie Behrend, Pittsburgh, Pennsylvania
   Selina Shultz, Pittsburgh, Pennsylvania
   Parties in conflict need to decide what to do next. This workshop will explore the psychology
   of conflict and the decision making process and how it influences the behavior of the
   participants and the mediator during the mediation session. An understanding of the
   psychology of conflict and decision-making can be integrated into a comprehensive approach
   to the mediation process that propels effective mediator intervention. The session will
   concentrate on psychological traps that impact decision making by the parties and the

                                                 Page 11 of 45
 The State of Community Mediation
   Bayside B Meeting Room
   Justin Corbett, Mesa, Arizona
   Wendy Corbett, Mesa, Arizona
   Community mediation is a diverse network of programs helping address all manner of
   conflicts within their local communities. Comprised of 400 local programs, 1,300 professional
   staff members, 25,000 volunteer mediators, and serving nearly one million citizens each year,
   the community mediation network is a vast, active component of the ADR landscape. This
   session will examine some of the key findings from NAFCM’s recent comprehensive survey of
   community mediation. Participants will learn about the breadth of services (30+) and
   mediation contexts (100+) offered through local programs; the major and emerging trends;
   and the challenges confronting its continued growth and embedded sustainability.

 Transformative Discipline: A Restorative Justice Paradigm
   Edgewood AB Meeting Room
   Jolene Schillinger-Erikson, Henniker, New Hampshire
   Ken Erikson, Henniker, New Hampshire
   Transformative Discipline® brings Restorative Justice to the home, classroom and school to
   create an environment of connections based on the Three R’s of Respect, Responsibility and
   Relationships. When problems occur, five levels of intervention are used. In levels four and
   five, which are reserved for the more serious concerns, a conference with a structured process,
   that is similar to mediation, is used. In addition to repairing the harm to the victim, the goals
   at each level are to help the offender understand the victim’s perspective, take responsibility
   for his or her actions and develop a consequence-based decision process.

 Transforming Distressed Neighborhoods through Restorative Practices: A Partnership
 between a Community Mediation Center and Public Housing Developments
   Gallier AB Meeting Room
   Susan Norwood, New Orleans, LA
   Carolyn Carter, New Orleans, Louisiana
   Lou Furman, New Orleans, Louisiana
   Community Mediation Services has partnered with two new neighborhood centers created as
   part of the transformation and revitalization of public housing neighborhoods following the
   devastation of Hurricane Katrina. Both neighborhoods had historically experienced intense
   levels of violent crime as well dense populations of poverty. Our goal is to use restorative
   practices to create sustainable programs to cultivate resiliency and to develop positive cultural
   norms. Mixed-use development on these sites offers the opportunity to preserve their history
   and simultaneously foster a new kind of community, one where mediation and other
   restorative practices are integrated into the fabric of the residents’ daily interactions and the
   policies of the administrative authority.

                                                 Page 12 of 45
 Transforming Marital High Conflict using a Relational Approach: New Learnings on
 Emotions and Neuroscience
   Oak Alley Meeting Room
   Louise Phipps Senft, Baltimore, Maryland
   Nan Waller Burnett, Lakewood, Colorado
   Transformative mediation proposes the resolution of conflicts through acknowledgement and
   learning to deal with high emotions and sensitive issues. The transformative approach creates
   an open, transparent and neutral setting that fosters empowerment and informed decision-
   making. This session will describe the use of the transformative approach with parties
   engaged in high conflict in which core matters that enable the communication process, such
   as trust, have been previously compromised. An effective and responsible transformative
   process can have profound effects on the resolution of conflicts in marriages, family and
   workplace relationships and on high conflict resolution theory and practice.

 What Mediators Can & Cannot do to Facilitate Forgiveness
   Bayside A Meeting Room
   Myra Warren Isenhart, Littleton, Colorado
   Michael Spangle, Arvada, Colorado
   Forgiveness is a critical boundary between agreements that merely manage a conflict and
   those that result in lasting changes. This workshop will consider the willingness of those in
   conflict to extend forgiveness to those who have harmed them and asked for forgiveness. The
   role of mediators in enhancing such willingness will be addressed. We will explore what is
   known about willingness to forgive by drawing on literature from communication,
   psychology, and religion, as well as our own recent study. We will cover sources of and
   remedies for divisions within families and organizational units. Applications for conflict
   management practitioners will be highlighted.

 Workplace Mediation Challenges: The Good, the Bad & the Ugly from EEOC ADR
   Bayside C Meeting Room
   Jennifer Ortiz Prather, Houston, Texas
   Katherine Perez, San Antonio, Texas
   Ever wonder how your Federal Government serves the public and how you can get involved?
   This is a skills based workshop on ADR and mediation challenges, including workplace and
   employment discrimination disputes, presented by EEOC personnel who interact on a daily
   basis with the private sector. This session will explain how EEOC gets involved and how they
   address challenging scenarios such as workplace bullying/retaliation and generational
   conflicts. This lively presentation on the EEOC and hot topic scenarios for workplace
   disputes will focus on knowledge sharing and the development of skills for working with
   difficult situations. Experienced practitioners will provide insights on how private sector ADR
   professionals can increase their involvement and discuss both the skills-needed and ADR
   opportunities for participants.
3:30 PM      - 4:00 PM
 Authors' Corner in the Exhibit Hall
  Grand ABC Meeting Room

  Grand ABC Meeting Room

                                                Page 13 of 45
4:00 PM      - 5:30 PM
 A BOLD Initiative for Change: Transforming Our Response to Conflict
   Nottoway Meeting Room
   Marvin Johnson, Silver Spring, Maryland
   Rachel Wohl, Annapolis, Maryland
   Nick White, Annapolis, Maryland
   Heather Fogg, Annapolis, Maryland
   What do you do when you have worked to develop a statewide conflict resolution
   infrastructure in the courts, community mediation, state government, schools, and the
   private sector; yet there has not been a fundamental change in how the public responds to
   conflict? You get BOLD! The Maryland Mediation and Conflict Resolution Office (MACRO)
   is collaborating with other conflict resolution groups, Johns Hopkins University, and the
   University of Maryland to develop a statewide behavior change initiative focused on changing
   how people respond to conflict. Think anti-smoking, HIV, and drunk driving campaigns.
   Now learn how we are applying behavior change models to conflict.

 Conflict Consultant's Road Map
   Grand E Meeting Room
   Karmit Bulman, Minneapolis, Minnesota
   Mariah Levison, Minneapolis, Minnesota
   This highly interactive workshop, derived from recent research, will provide a roadmap for
   mediators who wish to offer clients a new and innovative conflict resolution service designed
   for one party. Conflict consultants offer clients a neutral, confidential and empowering
   process designed to transform conflict. Through emotional expression, teaching of conflict
   resolution skills, and creation of a conflict action plan, clients can move from feeling stuck, to
   a place of hopefulness. This workshop, through group and individual exercises, role plays and
   group exploration, will help participants form a foundation for working as conflict
   consultants. Participants will learn about the stages of conflict consulting and key skills that
   can be taught to clients. The sources and types of conflict, resolution styles and the
   physiology of conflict will also be discussed.

 Creating Community Within Diverse Groups: Strategies for Transforming Risk to Resilience
  Oakley Meeting Room
   Roberta Heydenberk, Richlandtown, Pennsylvania
   Warren Heydenberk, Richlandtown, Pennsylvania
   This session will provide a research based model for creating community within groups,
   which harnesses the power of diverse talents and perspectives while maintaining a strong
   sense of group belonging and mutual respect. Strategies from the model will be provided.
   These strategies have been shown to enhance a sense of community connectedness,
   understanding, and respect within schools and in the workplace. Foundational principles will
   be elucidated and resources will be provided for customizing strategies to meet participants’

                                                  Page 14 of 45
 El Medio Ambiente: Un Conflicto Mediable del Siglo XXI / The Environment: A Mediatable
 Conflict of the 21st Century (Bilingual Session)
   Grand Couteau Meeting Room
   Walter Wright, San Marcos, Texas
   Mario de Almeida, Buenos Aires, Argentina
   Antonio Feregotto, Buenos Aires, Argentina
   Alicia Garayo, Buenos Aires, Argentina
   La Conferencia se centrará sobre los conflictos que se han originado en las ciudades de
   Trelew, provincia de Chubut y Famatina, provincia de La Rioja. En las que dos empresas
   mineras pretenden explotar sendas minas de oro y la población ha opuesto una resis-tencia
   que les impide llevar adelante el proyecto. El conflicto en la primera ciudad lleva varios años
   y en la segunda en la actualidad se está viviendo un momento de mucha tensión. Creemos
   que la medición o los diálogos participativos son métodos adecuados para superar la
   conflictividad que viven dichas poblaciones.

 Fits and Sputters of Getting an Elder Mediation Program off the Ground
   Southdown Meeting Room
   Joy Rosenthal, New York, New York
   Priscilla Prutzman, Nyack, New York
   Rod Wells, Cornwall, New York
   Creative Decision Making for Elders is a project of Creative Response to Conflict (CRC), which
   is based in Nyack, New York. This session will provide an overview of the steps our cross-
   disciplinary team took to establish our elder mediation program. We will share information
   about challenges and opportunities we have faced in marketing, dealing with the press,
   outreach to the community, pricing, and co-mediation. Participants and presenters will
   brainstorm ways elder mediators can use technology to continue to support each other as we
   return to our own communities.

 Growing Use of Collaborative Processes Leading to Diversified Topics, Clients and
  Bayside A Meeting Room
   Kristy Buckley, British Columbia, , Canada
   Robyn Paulekas, Dillon, Colorado
   The past three decades have seen a dramatic paradigm shift towards decision making with an
   increased focus on collaboration, inclusive approaches, and multi-stakeholder processes. This
   has lead to an increased need for ADR skill sets across a much broader and more diverse set of
   issues and challenges. This session will describe Meridian Institute’s experience working on
   international climate and land use processes and how ADR methods can be adapted to these
   unique policy contexts, clients and stakeholder groups. We will also share some lessons
   learned in linking more flexible and less traditional approaches to reporting on outcomes,
   given the often indirect connection between good processes and observable, measurable

                                                 Page 15 of 45
 Intersection of Language and Dialogue
   Evergreen Meeting Room
   Leila Peterson, Alexandria, Virginia
   Michael Smith, Fairfax, Virginia
   In a global society, creating understanding across differences in language and culture is
   increasingly important. Participants will learn about new research into cross-cultural
   dialogue between native and non-native English speakers. This research builds on an
   innovative partnership between the English Language Institute and the School of Conflict
   Analysis and Resolution at George Mason University, which allows students to
   simultaneously learn English, dialogue skills and theory. We will explore research evaluating
   the course, including the use of art and drama to enhance learning, and discuss the
   implications for better understanding the intersection of language, dialogue and culture.

 Mediating Trauma: Peace and Reconciliation in Rwanda Post Genocide
   Oak Alley Meeting Room
   Wendy Lucas Wood, Berkeley, California
   Emily Gould, Montpelier, Vermont
   Caryn Espo, Los Angeles, California
   Mark Baril, Oakland, California
   Seventeen years post-genocide, Rwanda is a stunning example of post-conflict recovery. The
   government has waged a unity and reconciliation campaign that has made possible the
   unimaginable – former aggressors and the families of their victims living side by side. In
   addition to the innumerable necessities of rebuilding, the country has grappled with the issue
   of trauma recovery and the mechanism of forgiveness. Through photos, lecture, narrative,
   and experiential exercises, the presenters from Mediators Beyond Borders International and
   The Karuna Project will present their work in Rwanda and offer a deeper understanding of the
   effects of trauma and violence and how peace and healing can be supported.

 Obama vs Romney: Constructive Conflict or Political Charade (or both)
 A Conflict Interveners Perspective on the Presidential Election
   Edgewood AB Meeting Room
   Bernie Mayer, Kingsville, Ontario, Canada
   In less than eight weeks, we will be experience the denouement of our quadrennial foray into
   national self-definition and democratic decision making. Of course, a big element of this is a
   political and media circus, but hopefully something more important is going on as well. At its
   best, presidential elections are opportunities to grapple with the most important issue of our
   time, to look to the lessons learned from the past, to struggle with the challenges of the day,
   and to contend with competing visions of the future. Unfortunately, elections can also breed
   cynicism, polarization, and recourse to simplistic answers to difficult problems. As conflict
   professionals, we deal with the challenge of helping people engage in a constructive conflict
   process every day of our working lives. Many of us have also worked on creating forums to
   engender genuine, passionate, and respectful dialogue among people who have profoundly
   different points of view. In this forum, which will be a facilitated discussion among those
   participating, we look at this election through the lens of conflict specialists. We will consider
   how we can frame the most important issues in a constructive way, how we can delve
   underneath the political rhetoric to look at the values, concerns, and narratives of the key
   players and the constituencies they represent and are appealing to. We will also consider how
   to promote interactions among citizens who support opposing candidates that will build on
   the opportunity an election provides to bring us together—and not simply exacerbate our

                                                  Page 16 of 45
 Parenting Coordination and Arbitration: Innovation and Family Dispute Resolution
   Gallier AB Meeting Room
   Nancy Flatters, Calgary, Alberta, Canada
   Larry Fong, Alberta, Calgary, Canada
   Arnie Shienvold, Harrisburg, Pennsylvnia
   When family disputes remain unresolved, “What next?” “How long?” “What cost?” become
   the questions. With children, “How long?” takes on an added dimension of importance. One
   answer is parenting coordination, a relatively new, hybrid process that may include an
   arbitration component. Very few family professionals understand this efficient process.
   Resolution by arbitration, for conflicts affecting children, has the potential for an expeditious
   process resulting in a final decision. This session will address the principles and requirements
   for arbitration and decision generation. It will also explore practice differences for third party
   decision-makers as compared to their usual professional orientation.

 Separation Agreements: Navigating the Risks for the Mediator
   Grand D Meeting Room
   Bob O'Connor, Asheville, North Carolina
   Mediators assisting divorcing parties face many challenges not found in other types of
   mediations. Never do emotions run higher than when children are involved. Who gets
   primary custody? How will visitation be determined or divided? How will support amounts be
   decided? There are also marital assets that need to be divided, tax consequences to be
   considered, and a long list of other items to be negotiated and then memorialized in a
   separation agreement. Non-lawyer mediators need to know what they can and cannot do to
   assist clients with these agreements and avoid being charged with the unauthorized practice
   of law. This session will help mediators assess the risks and navigate more safely as they
   practice their craft.

 Straight Thinking: Common Logical Fallacies Conflict Resolvers Experience
   Estherwood Meeting Room
   Brian Bloch, Potomac, Maryland
   We often succumb to unclear thinking in our day-to-day lives. How much more so do those
   we work with when faced with a situation causing them angst. Fallacies often seem
   reasonable, but when looked at carefully, they muddy our thinking and often lead to choosing
   decisions later regretted. In this quick paced presentation, we will cover the most common
   fallacies I have found in my Ombuds/facilitation/mediation work and how to remedy them.
   This presentation draws from “Straight and Crooked Thinking” by Thouless, and “How to
   Win An Argument” by Gilbert.

 The Art and Science of Accessing the Mind: Brain Based Strategies for Effective Decision
 Making, Conflict Resolution, and Creative Sustainable Agreements
   Grand Chenier Meeting Room
   Jennifer Kresge, Saint Helena, California
   This workshop will explore the importance of an organic understanding of cause and effect
   and its influence on our minds. We will address the working of the brain, how power
   imbalances, environment, and motivation organically affect our ability to negotiate, and how
   to create the optimal climate for a neurologically sound agreement. We will learn about true
   decision making, conflict resolution and what sustainability really means. You will leave this
   interactive skill building workshop with practical strategies for effective use of the mind.

                                                  Page 17 of 45
  Use of Mediation to Forge Strategic Alliance
   Bayside C Meeting Room
   Lisa Pomerantz, Bohemia, New York
   In today’s economy, success often depends on identifying and partnering with other market
   participants, including suppliers and resellers, vendors of complementary products and
   services, and other companies with similar target markets. Strategic alliance participants
   must identify and pursue synergistic opportunities, while minimizing collaboration
   transaction costs. In the adversarial negotiation model, each party’s interest in structuring an
   effective combination may be overshadowed by concerns about protecting its own interests.
   Thus, the parties or their attorneys may avoid raising or confronting some difficult but
   essential issues in structuring the alliance. Similarly, they may hesitate to propose
   compromise arrangements that may enhance productive aspects of the alliance. This
   workshop will show how mediators can assist strategic partners in recognizing and
   overcoming these obstacles.

  Where's the Catchy Slogan?
   Bayside B Meeting Room
   Donzell Robinson, Washington, DC
   ACR's Public Education Committee is responsible for developing plans for, and leading the
   implementation of, programs to raise the awareness and understanding of the options
   available for resolving conflicts, and when and how to access high quality conflict resolution
   services. In this program, the leaders of this Committee will provide members of ACR
   information about how to see what's going on with the rest of ACR as well as ways to promote
   the ACR "Brand".
5:45 PM      - 7:30 PM
  Exhibitors Reception and Silent Auction
   Grand ABC Meeting Room

7:00 PM      - 8:00 PM
  Education Section Meeting
   Grand E Meeting Room

7:00 AM      - 8:00 AM
   Bayside A Meeting Room

7:30 AM      - 8:45 AM
  ACR Membership Meeting and Breakfast
   Armstrong Ballroom Meeting Room

  Commercial Section Meeting
   Grand E Meeting Room

8:00 AM      - 4:00 PM
  Exhibit Hall Open
   Grand ABC Meeting Room

                                                 Page 18 of 45
8:00 AM      - 5:00 PM
  Advanced Commercial Mediation Institute (Day 1)
   Grand Chenier Meeting Room

   The Advanced Commercial Mediation Institute (“ACMI”) is an educational forum designed to
   further develop advanced skills of professionals experienced in mediating commercial and
   business disputes. The program features an interactive environment facilitated by leading
   practitioners and educators in the dispute resolution and related fields.

   This two day program is limited to 60 participants experienced in mediating complex
   commercial disputes so as to facilitate extensive interaction among participants and faculty.

   Members of the American Arbitration Association’s National Roster of Neutrals attending this
   program will receive full A.C.E. credit for the year 2012.
9:00 AM      - 10:30 AM
  ACR InPublic: Promoting Legislative & Public Policies that Protect and Advance
  Alternatives for Dispute Resolution - Part I: Public Policy Positions to Believe In
   Southdown Meeting Room
   Frances Mossman, Honolulu, Hawaii
   Jeffrey Cohen, Albany, New York
   Lewis Dabney, Washington, DC
   Nancy Flatters, Calgary, Alberta, Canada
   Russell Gerrard, Holladay, Utah
   James Rosenstein, Philadelphia, Pennsylvania
   This workshop is presented by the ACR Legislative & Public Policy Committee and will
   describe ACR’s National Program including: (1) objectives, structure and process; (2) policies
   and guidelines; (3) issues; (4) policy initiatives; (5) action plan; (6) section programs; and (7)
   chapter programs. Ideas and issues highlighted in the Spring 2012 edition of the
   ACResolution magazine, entitled “Commercial Mediators+ in the Public Eye,” will be
   discussed.Certificates of Completion will be issued to individuals attending both Parts I and II
   of the ACRInPublic Workshops. They are a pre-requisite to more advanced and special topic
   public policy programs to be offered in the future.

  At Last - Advanced Practitioner Membership Status for all Practitioners
   Oakley Meeting Room
   Susanne Terry, Danville, Vermont
   Kim Bunker, Alpharetta, Georgia
   Jonathan Rosenthal, Annapolis, Maryland
   This informational and interactive session is a significant step in the establishing of the new
   Academy of Advanced Practitioners of ACR (AAP ACR). Jonathan Rosenthal, our Section
   Director, Kim Bunker, Chapters Director 2009 - 2012, and Susanne Terry, Board Member will
   present the fundamental thinking and practicalities which are the basis of this exciting new
   innovation in ACR. For the first time in our history, mediators other than Family or
   Workplace, and practitioners other than mediators will be able to achieve Advanced
   Practitioner status. This membership status has been designed so that practitioners using a
   variety of skill sets (facilitation, coaching, system design, etc.) or who are mediators in an area
   other than family may be able to receive the full benefits of Advanced Practitioner status as
   well as use this in their promotional material.

   The session will feature a discussion directed toward helping shaping the guidelines and
   process for being designated an AAP ACR member.

                                                  Page 19 of 45
  Bringing the Reality of the Aging Process into Elder Mediation Training
   Edgewood AB Meeting Room
   Catherine Tornbom, Tuscon, Arizona
   Beverly Heasley, Tucson, Arizona
   Aging brings physical, emotional, psychological, and social changes to individuals that may
   lead to conflict between elders and their family members and impact the mediation process.
   This innovative approach to elder mediation training introduces specially designed empathic
   exercises in which participants experience the sensory, physical, and emotional losses
   associated with aging. Participants will increase their understanding of the physical and
   emotional changes that accompany aging and their impact on elder and family dynamics and
   on the mediator.

  Challenges for Mediation and the Occupy Movement
   Oak Alley Meeting Room
   Alan Gross, New York, New York
   Bathabile Mthombeni, New York, New York
   Dorit Cypis, Los Angeles, California
   Prabha Sankaranarayan, Pittsburgh, Pennsylvnia
   The Occupy movement has developed into a powerful global channel for civic dissent.
   Activists have embraced Occupy as a means for expressing frustration especially about
   increasing economic disparity. However, some movement ideals, especially horizontal
   democracy, create challenges for effective organization and often lead to internal conflict.
   Mediators have attempted to intervene to facilitate meetings, resolve conflicts, and introduce
   processes with only limited success. This session will explore how conflict resolvers are
   dealing with these challenges, how Occupy has adapted tools such as non-verbal signals and
   rotating facilitation that conform to its ideals, and how these techniques have applications in
   more standard settings.

  Diversity of Practice -- Mapping Our Field -- Finding Our Way
   Grand D Meeting Room
   Lou Gieszl, Annapolis, Maryland
   Cheryl Jamison, Annapolis, Maryland
   Marvin Johnson, Silver Spring, Maryland
   Howard Gadlin, Bethesda, Maryland
   This engaging session is designed to help people identify new directions for their practice. By
   taking a broad look at the field of dispute resolution and its underlying principles, and by
   working on clear descriptions of all the processes that fit under the ADR umbrella,
   participants in this workshop will develop a clearer vision of the field and their future roles in
   it. The session builds on ACR's diversity of practice initiative and original research conducted
   to support it.

                                                  Page 20 of 45
  Higher Education’s Growing Divide
   Gallier AB Meeting Room
   Nancy Giacomini, Lincoln University, Pennsylvania
   Ryan Holmes, El Paso, Texas
   Jay Wilgus, Ann Arbor, Michigan
   Student Judicial Affairs has incorporated recent national trends and recommendations by
   moving away from the criminal justice language of the past. “Judicial Affairs” has been
   replaced with “Student Conduct”, both on campuses and in the foremost national association
   serving conduct practitioners. Mediation has been incorporated to supplement formal hearing
   processes, and evidentiary standards have been changed to mimic civil rather than criminal
   venues. Yet moving the field from a dominant right’s and risk management perspective
   towards one that embraces the values, principles and practices found in conflict resolution,
   restorative justice and social justice has been hindered by everything from budgets to
   backlashes. Join higher education thought leaders to take stock of the present status of
   student conduct practice and consider the significance of supporting campus communities in
   a shift towards conduct and conflict management practices that integrate conflict resolution,
   restorative and social justice.

  Including Juveniles in Conflict Resolution Processes: Facts, Myths and Speculations
    Estherwood Meeting Room
   Randy Fisher, Columbus, Ohio
   LaTanya Moss, Blacklick, Ohio
   The session is designed to enable conflict resolvers to work more effectively with youth, or
   adults and youth, within a controlled conflict management setting. The session will describe
   specific techniques, strategies and tools to engage youth in the conflict resolution process. The
   participants will be exposed to proven strategies and techniques to obtain more effective,
   youth-driven and longer lasting agreements.

  Mediación Preventiva: Método de Resolución de Conflictos a Medida Socioeducativa /
  Preventive Mediation: A Socioeducative Means for Resolving Conflicts (Bilingual Session)
   Grand Couteau Meeting Room
   Mario de Almeida, Buenos Aires, Argentina
   Susana Galusso Peña, Montevideo, Uruguay
   En la sesión analizará los métodos adecuados para que se conozcan los procesos de
   mediación que posibiliten a los individuos generar soluciones propias frente a los conflictos
   declarados. Cambiando el foco del proceso a una etapa anterior al naci-miento del conflicto,
   estaremos aplicando mediación preventiva. Se insistirá en el diseño de estructuras que
   faciliten la comunicación interpersonal dentro de los ámbitos normales donde se mueven los
   sistemas y sub-sistemas fami-liares, vecinales, laborales, organizacionales, educativos y todos
   aquellos en los que se permita trabajar en la prevención.

                                                 Page 21 of 45
  Reaching Across the Fence: Learning with and from Others
   Grand E Meeting Room
   Mara Schoeny, Arlington, Virginia
   Gloria Rhodes, Harrisonburg, Virginia
   Alma Abdul Hadi Jadallah , Washington, DC
   Frank Dukes, Charlottesville, Virginia
   As much as we would like to reach out and help, at times we forget that others may need us to
   listen and learn before we can find mutually beneficial ways to partner. This workshop is for
   conflict resolution practitioners interested in examining the challenges and opportunities that
   come with working with new audiences, across inter-group, professional and organizational
   fences. Three examples of cooperative learning will be shared: an inter-professional conflict
   resolution education course for nurses, an open space methodology for discussing emerging
   Arab issues called “Salam to Kalam,” and an initiative titled "University and Community
   Action for Racial Equity."

  Service Learning as a Reflective Practice Model: Cultivating Ethical Connections in
  Communities Engaged in Conflict
   Bayside B Meeting Room
   Gina Cerasani, Fairfax, Virginia
   Lori-Ann Stephensen, Oakton, Virginia
   The School for Conflict Analysis and Resolution's Undergraduate Experiential Learning
   Project (UELP) is developing pedagogy for Service Learning Intensives (currently in Liberia,
   Colombia, and West Virginia) as a way of engaging students in a practice of conflict resolution
   while developing a reciprocal relationship with partner organizations in a community. The
   presentation will draw examples from Service Learning Intensives (SLIs), and will focus on
   the ways in which facilitators help students develop a reflective practice, as well as the
   development, benefits and challenges of this model.

  Sexual Orientation and Communities of Faith: Shifting Relationships Through Reflective,
  Structured Dialogue
    Evergreen Meeting Room
   Robert Stains, Watertown, Massachusetts
   The Public Conversations Project has worked with international, national and local
   organizations for 13 years to create constructive conversations about sexual orientation and
   religious faith that enhance understanding and shift relationships. In this experiential
   workshop, participants will work with case vignettes to learn about the process of Reflective
   Structured Dialogue and how its components can be adapted to local organizational needs.
   Preparing dialogue participants for their most constructive engagement will be a special focus.

  Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace
   Bayside C Meeting Room
   Patricia Porter, San Antonio, Texas
   Workplace bullying and harassment are hot topics for discussion. There are a number of
   programs, strategies, and resources for the targets of workplace bullying behaviors, but few
   that address how to intervene and change the abrasive boss' behaviors. This session discusses
   and defines the behaviors, assumptions, and research findings surrounding abrasive leaders
   and why they do what they do. We will discuss management's typical response to their
   abrasive leaders and what they need to do to intervene. Participants will be given an overview
   of the Boss Whispering coaching method.

                                                Page 22 of 45
  Training for Trainers
   Bayside A Meeting Room
   Sue Bronson, Milwaukee, Wisconsin
   Power point presentations are over used! This in-depth, participatory workshop will present
   adult education theory and methodology as well as skill building techniques for both new and
   experienced trainers. Together we will tackle your toughest concerns. Learn to develop
   effective experiential learning activities. Get tips on facilitating troubling behaviors of group
   members. Address attitudes and values central to your training and reflect on how you can
   help people to be more successful.

  Working with Multiple Parties and Issues in Family Business Mediation
   Nottoway Meeting Room
   Richard Lutringer, New York, New York
   Erica Garay, New York, New York
   The closely-held partnership, LLC or corporation, creates challenges for its owners in good
   times and bad. Unresolved disputes among the owners over such things as the fairness of
   executive compensation, owner dividends/distributions, the expansion of the business, or the
   sale of the business to third parties can cause deadlocks, expensive and uncertain litigation
   and devastating effects on the business. Learn how mediation can help the parties resolve the
   issues in practical ways the courts cannot, saving the business, the owners’ financial future
   and, perhaps, their relationships.
10:30 AM     - 11:00 AM
  Authors' Corner in the Exhibit Hall
   Grand ABC Meeting Room

   Grand ABC Meeting Room

11:00 AM     - 12:30 PM
  ACR InPublic: Promoting Legislative & Public Policies that Protect and Advance
  Alternatives for Dispute Resolution - Part II: How to Play the Game to Win
   Southdown Meeting Room
   Frances Mossman, Honolulu, Hawaii
   Jeffrey Cohen, Albany, New York
   Lewis Dabney, Washington, DC
   Nancy Flatters, Calgary, Alberta, Canada
   Russell Gerrard, Holladay, Utah
   James Rosenstein, Philadelphia, Pennsylvania
   This workshop, which is presented by the ACR Legislative & Public Policy Committee, focuses
   on four key topics to help ACR members get involved and be effective at the Community,
   State and National Levels in public policy issues. Resources and online capabilities available
   to ACR members will be featured, along with instructions on how to access and use these
   member benefits. The topics are: (1) how to develop and promote local public policy
   positions, (2) how to research and track legislation, (3) how to prepare and deliver effective
   testimony at legislative hearings and public meetings, and (4) how to increase public
   awareness about alternative dispute resolution. Certificates of Completion will be issued to
   individuals attending both Parts I and II of the ACRInPublic Workshops. They are a pre-
   requisite to more advanced and special topic public policy programs to be offered in the

                                                 Page 23 of 45
  Advancing Diversity and Equity in ACR and the Field
   Grand D Meeting Room
   Cynthia Alm, Honolulu, Hawaii
   Maria Volpe, New York, New York
   Tajae Gaynor, Bronx, New York
   Marvin Johnson, Silver Spring, Maryland
   Angela Tolbert, Little Rock, Arkansas
   This session will cover ACR’s Diversity and Equity Policy, obstacles to advancing diversity and
   equity in the field and within ACR, and ideas and innovations for overcoming those barriers.
   The program will cover diversity and equity from a broad perspective and also as it relates to
   the commercial area. Attendees will have the opportunity to share their perspectives and
   make recommendations for advancing diversity and equity in ACR.

  Bridging Divides: Israeli and US Community Mediation Centers' Cross-Cultural
   Nottoway Meeting Room
   Rachel Wohl, Annapolis, Maryland
   Mark Kleiman, Jamaica, New York
   Ran Kuttner, Omaha, Nebraska
   Join Israeli Community Mediation leaders (via Skype) discussing their joint project
   with Mediators Beyond Borders, pairing Community Mediation Centers (CMC) in
   Israeli “mixed cities” (with high Arab and immigrant populations), and Jerusalem, with
   CMCs in the USA. .Learn about the Israeli CMCs community building work bridging
   divides to defuse dangerous tensions and promote cross-cultural relationships
   in deeply divided communities. Gishurim (an Israeli organization that provides support
   for CMCs) will also be paired with its US counterpart. Through immersive relationships,
   these centers and programs will strengthen and expand each other’s work for peace in
   troubled US and Israeli communities.

  Circles for Families: Giving Children a Voice
   Oakley Meeting Room
   Elizabeth Vastine, Chicago, Illinois
   Martha Mills, Chicago, Illinois
   Peter Newman, Chicago, Illinois
   Restorative processes, particularly the circle process, may provide an alternative to traditional
   family court proceedings for amenable families. It can break down barriers, change
   communication patterns and start to build relationships within families. It can enable them
   to address and resolve ongoing issues related to custody, support and visitation without court
   intervention. This workshop will examine a restorative pilot project for non-married parents
   within the Parentage & Child Support Court of the Circuit Court of Cook County, Illinois that
   focuses on the participation of children in the circle process. Children with the capacity and
   maturity to participate are invited to share their thoughts, feelings and experiences
   simultaneously with both parents to assist in the problem solving and decision making

                                                 Page 24 of 45
  Conflict Resolution Challenges and Solutions in the Healthcare Setting
   Evergreen Meeting Room
   Elaine Dickhoner, Cincinnati, Ohio
   The healthcare setting, whether it be a hospital, clinic or office, is one in which good
   communication, effective relationships and strong teamwork coupled with a dynamic strategy
   for early conflict resolution can be of immense benefit to both direct caregivers and involved
   others. This setting is, by nature, highly charged emotionally due to the stress, the imminent
   decisions and the diverse range of personalities, values and priorities that must be addressed.
   This workshop will assist the conflict resolution practitioner in determining how to address
   the various constituencies and challenges in order to affect real solutions for the conflicts that

  Conflict, Space and Movement
   Bayside A Meeting Room
   Julia Morelli, Alexandria, Virginia
   Conflict usually involves getting stuck – often on a position and in our thinking. Disputes
   cannot be resolved or addressed effectively without movement, and movement requires
   space. Come explore new ways to think about conflict using movement and space. Learn how
   to incorporate different techniques into your practice. As practitioners, we may believe that
   we are immune from the impact of someone else’s conflict. However, we can all benefit from
   effective stress management techniques. Using mind-body practices such as yoga, qigong,
   and conscious breathing; you will learn how to take care of yourself so you can work with
   others more effectively.

  Creating Connections Through Coaching
   Bayside C Meeting Room
   Cinnie Noble, Toronto, Ontario, Canada
   Conflict management coaching, also known as conflict coaching, has steadily emerged as an
   ADR technique over the past 10 years. The applications are proliferating within organizations
   and many other contexts. Cinnie Noble is a pioneer of this one-on-one process for helping
   people find their way through their interpersonal disputes and for building conflict
   competence. In this session, Cinnie will describe the CINERGY® model of conflict
   management coaching and its three platforms – coaching, conflict management and
   neuroscience. On this foundation, she will discuss the various applications of interest to ADR
   practitioners and the way coaching creates connections within our field.

  Grow Your Conflict Resolution Business Through Virtual Collaboration and Innovation
   Estherwood Meeting Room
   Ben Ziegler, Victoria, British Columbia, Canada
   The world is complex, and accelerated change is the norm. To maximize our value as conflict
   resolution professionals, we need to collaborate and innovate. Today's digital landscape offers
   us unique opportunities to connect, work together, and create outcomes that are greater than
   our individual capacities. This workshop will show how small, diverse teams, working
   virtually, are ideal for generating innovative solutions to complex challenges. Participants will
   come away with a continuum of ideas for developing their conflict resolution business,

                                                  Page 25 of 45
  Learning from Peace Processes in Deeply Divided Societies: The Role of Faith-Based
   Grand E Meeting Room
   David Brubaker, Harrisonburg, Virginia
   Mozambique and Angola both gained their independence from Portugal in 1975, and each
   experienced violent civil conflict after independence. In 1992, both countries negotiated a
   peace accord, but while the agreement held in Mozambique, it failed in Angola. This
   workshop will present the results of research conducted this year on the role of civil society
   groups in both countries, particularly religious leaders, and the contributions that they made
   to sustainable peace. Learnings from this research can inform citizen groups in other
   countries who are working to reduce hostility and violence.

  Planes, Trains, Boats and Cars: Mediation and Child Abduction
   Gallier AB Meeting Room
   Mary Damianakis, Pointe Claire, Quebec, Canada
   Planes, trains, boats and cars can used to run away with children, or they can be used to
   connect and build relationships keeping the best interests of the children in the forefront.
   This session will provide a brief introduction to the Hague Convention on the Civil Aspects of
   International Child Abduction. It will illustrate some of the potential challenges for using
   mediation prior to, during and after a child abduction. We will consider, “When is mediation
   appropriate?” and “Why and how can mediation fit?” The importance of jurisdictional issues
   in mediated custody and comprehensive agreements will also be explored. We will discuss
   how mediators can improve their mediated agreements, the types of questions and
   interventions that may be useful in these mediations and how they can help prevent or reduce
   parental abductions.

  Regulación Ambiental Mexicana: ¿Cuentan las leyes Ambientales Mexicanas con Incentivos
  para la Conciliación y la Resolución de Conflictos? / Mexican Regulatory Environment: Do
  Mexican Laws have Incentives for the Conciliation and Resolution of Conflicts?
   Grand Couteau Meeting Room
   Ignacio Lozano, México, D.F., Del. Álvaro Obregón, México
   a) Presentación de los aspectos relevantes de la legislación ambiental mexicana. b)
   Presentación de los espacios que pueden dar lugar a conflictos. c) Presentación de los
   incentivos para la conciliación. d) Discusión en equipos de trabajo (bajo el método propuesto
   por el ponente). e) Conclusiones grupales.

  Rethinking Negotiation Teaching: Theory to Practice
   Edgewood AB Meeting Room
   Sharon Press, Saint Paul, Minnesota
   Ken Fox, Saint Paul, Minnesota
   Chris Honeyman, Washington, DC
   The multi-year, International Rethinking Negotiation Teaching project led by the Dispute
   Resolution Institute at Hamline University School of Law (along with Convenor, ADR
   Institute Italy and with support from the JAMS Foundation) held its last conference in
   Beijing in 2011 and the final two volumes in the Rethinking Series have just been published.
   Join in an interactive discussion about the project and its practical lessons for teachers and
   trainers of negotiation.

                                                 Page 26 of 45
  The Psychological Bias Against Creativity: Understanding Fear of Change, Status Quo Bias,
  and High Uncertainty Avoidance
   Oak Alley Meeting Room
   Nina Meierding, Bainbridge Island, Washington
   Why do people espouse creativity, but often reject creative ideas? We will explore how a
   person’s fear of risk, failure, and social rejection can create tensions that may overpower the
   urge to try something new and different. We will look at how both status quo bias and the
   cultural concept of high uncertainty avoidance and situational distrust can inhibit creativity.
   Join us as we learn how our understanding of the above concepts (and many others) enhances
   our abilities as conflict resolvers to work more productively and effectively with our clients in
   both negotiations and mediations.
12:30 PM     - 1:30 PM
  Community Section Meeting
   Oakley Meeting Room

  CRQ Editorial Board Meeting
   Edgewood AB Meeting Room
   Susan Raines,

  Education Section Meeting
   Bayside C Meeting Room

  Elder Section Meeting
   Oak Alley Meeting Room

  International Section Meeting
   Grand Couteau Meeting Room

12:30 PM     - 2:00 PM
  Section Meetings and Lunch on Own

  Authors' Corner in the Exhibit Hall
   Grand ABC Meeting Room

  Workplace Section Meeting
   Grand E Meeting Room

1:00 PM      - 2:00 PM
  Environment and Public Policy Section Meeting
   Estherwood Meeting Room

                                                 Page 27 of 45
2:00 PM      - 3:30 PM
  Building the Plane as You Fly: Rapidly Creating a Large Scale Civic Engagement Project
   Edgewood AB Meeting Room
   David Campt, Pasadena, California
   Avis Ridley-Thomas, Los Angeles, California
   On Leap Day 2012, several hundred residents of Los Angeles County gathered in dozens of
   venues to participate in a Day of Dialogue about the Economic Crisis and Community Health.
   This small group based civic engagement project was created in less than two months with
   minimal organizational infrastructure and a very small staff. The workshop will review the
   key lessons that other civic engagement practitioners can learn from this effort including, but
   not limited to, process design, the use of technology to accelerate civic engagement, outreach
   and communications, participant mobilization, evaluation and the relationship between
   dialogue and action.

  Cloud Collaboration: Benefiting from the Cloud while Maintaining Privacy and Security of
  Client Information
   Grand D Meeting Room
   Phil Robertson, Henderson, Nevada
   Technology changes daily allowing us to communicate further and faster than ever before.
   Facebook, Twitter and YouTube give us a platform to exchange ideas and information on any
   topic at any time. With the use of these services there has been a migration to the CLOUD.
   Everyone from individuals and small businesses to government agencies are increasing their
   interaction and reliance on the cloud. This session will provide you with an understanding of
   what cloud computing is, how it is used by collaborative professionals and the benefits of
   cloud collaboration along with how to implement a cloud computing solution and more
   importantly how to protect both the privacy and security of client information that resides

  Complexity Science-Increasing Intuition and Co-Created Decision Making
   Estherwood Meeting Room
   Timothy Germany, Sands Point, New York
   This highly interactive workshop will introduce participants to the world of Complexity
   Science. Complexity Science researchers study large and small natural phenomena and how
   nature works. Metaphorically, ADR work at every scale is very similar to nature. The three
   pillars of Complexity Science are chaos theory, complex adaptive systems, and dissipative
   structures. The user friendly ideas in these pillars will be defined, learned, and experienced
   though lecturettes, exercises, and small and large group discussions.

  Connection During Conflict: Exploring Empowerment and Recognition
   Oakley Meeting Room
   Sarah Prom, Grand Forks, North Dakota
   Kristine Paranica, Grand Forks, North Dakota
   In this session, the Transformative Mediation elements of Empowerment and Recognition
   will be examined in-depth to provide an understanding of their importance in supporting
   constructive party-interaction in mediation. Empowerment and Recognition are vital
   components in the development of durable agreements and successful mediation outcomes.
   Understanding how a mediator can support shifts in Empowerment and Recognition, and
   interfere with the same, will be demonstrated.

                                                 Page 28 of 45
  Creating Connections with CRETE (Conflict Resolution Education in Teacher Education)
   Nottoway Meeting Room
   Pamela Lane-Garon, Fresno, California
   Tricia Jones, Philadelphia, Pennsylvania
   Lynnette Mawhinney, Ewing, New Jersey
   Margaret Leeds, San Antonio, Texas
   This workshop focuses on higher education conflict resolution education for K-12 school-
   based professionals (teachers, administrators, psychologists, social workers, etc). How the
   CRETE curriculum is embedded in the preparation of professionals at the university varies
   among the 20 institutions across the country where CRETE Partners are busy nurturing
   school leaders who can teach and mentor effective conflict resolution practices in youth. In
   this session, participants will experience some CRETE learning activities, explore curricular
   implementation models in higher education, and learn how to create their own connections to
   CRETE by accessing nearby programs or starting their own.

  Ethical Challenges in Elder Mediation and Strategies to Manage Them
   Bayside C Meeting Room
   Arline Kardasis, Norwood, Massachusetts
   With a combined 15 years of experience in elder mediation, Arline Kardasis and Carolyn Rodis
   will discuss what they have learned about balancing the principles of mediation with the
   realities of the practice. Join them for a rich discussion of the ethical dilemmas and
   professional challenges that elder mediators confront in this work. Arline and Carolyn will
   discuss several case studies from their practices in Massachusetts and Maryland and from
   their work with family members from California to Maine to Florida. Workshop participants
   are invited to bring their own cases for peer review.

  Facilitating Deep Reflection on Mediation Practice
   Bayside A Meeting Room
   Samantha Hardy, Townsville, Queensland, Australia
   Both mediation students and experienced practitioners need to engage in regular and effective
   reflection to develop artistry. This session provides some practical tools that mediation
   trainers can use to assist their students to reflect on their learning and mediation practice,
   with a particular emphasis on the role of the teacher as a facilitator of reflective learning. The
   tools are also useful for experienced mediators to reflect on their own practice. Participants
   will have an opportunity to engage in structured and deep reflection on their mediation

  From Collaboration to War
   Oak Alley Meeting Room
   Richard McGuigan, Yellow Springs, Ohio
   Bernie Mayer, Kingsville, Ontario, Canada
   The conflict resolution field generally thinks of itself as a provider of alternative processes –
   most often characterized as non-violent and peaceful alternatives to society's “traditional”
   approach. Does this self-image get in our way when we consider the most dangerous conflicts
   in our world? Come and explore these questions with us: 1) In analyzing and engaging in
   international conflicts, should the conflict resolution field exclusively focus on non-violent,
   peaceful intervention? 2) If the conflict resolution field is to successfully advance beyond its
   current limits, should the next evolution in the conflict resolution field acknowledge the
   legitimate role of violent intervention?

                                                  Page 29 of 45
  Innovative Approach to Cost-Benefit and Effectiveness Analysis: An Evaluation of ADR in
  Maryland Courts
   Gallier AB Meeting Room
   Lorig Charkoudian, Glen Burnie, Maryland
   Haleigh LaChance, Salisbury, Maryland
   Toby Guerin, Baltimore, Maryland
   Brian Polkinghorn, Salisbury, Maryland
   Presenting in ways that will be accessible and useful for practitioners, this panel of
   researchers will describe the current status of the research of ADR in Maryland, including
   short and long term cost-benefit analysis, efficiency and effectiveness of various approaches,
   and questions about ADR’s role in access to justice. The efficiency and effectiveness
   component of this research includes behavior coding methodology in small claims, criminal,
   and family court mediations. This technique, which is rarely used in mediation research, will
   allow researchers to understand the impact of various mediator strategies on short and long
   term outcomes to the process.

  Learning from Wholesale Organizational Change in a Wholesale Electricity Organization
   Bayside B Meeting Room
   Patrick Field, Cambridge, Massachusetts
   PJM, the largest regional electric transmission organization in the world, engaged in a
   wholesale systems change to improve the decision making process among its 700 plus
   members. With billions of dollars at stake in electricity planning and market design, small
   and large member companies in PJM were finding inefficiencies, redundancies, and
   heightened conflict in their complex committee and decision making practices. The new
   process was designed to improve decision making through the use of assessment, facilitation,
   joint fact finding, and an open stakeholder process. Learn the lessons and limitations of using
   collaboration to move a complex organization to more consensus based decision making.

  Marriage and Divorce from Sikh and Hindu Perspectives
   Evergreen Meeting Room
   Sukhsimranjit Singh, Salem, Oregon
   Baldeep Basraon, Salem, Oregon
   Family and relationships are perceived differently across cultures. Eastern traditions place a
   high personal value on collectivism promoted joint decision making, which allows for the
   parents to arrange marriages for their children. In the West, the influence of individualism
   promotes an independent lifestyle and a different set of values that govern self-arranged
   relationships. This presentation will explore the concept of marriage from the Eastern
   tradition with emphasis on Hindu and Sikh religious doctrines. We will also consider the
   relationship between religious identity and cultural identity and how the disputant’s
   perspectives toward marital disputes can impact the process.

                                                 Page 30 of 45
  Mediating Cross-Border Parental Child Abduction Cases – A European Perspective
   Grand Couteau Meeting Room
   Jamie Walker, Berlin, , Germany
   Globalization and a drastic increase in mobility have led to a growing number of families
   living abroad and bi-national families. This is a great enrichment for the couples involved and
   for their children but can become a seemingly insurmountable challenge when the
   relationship ends. Using a case study as a starting point we will explore the legal and personal
   challenges faced by couples in this situation and ask how mediation can help them deal with
   the concrete issues at hand in spite of the intense dynamics involved. When, how and what
   exactly do we mediate? Which issues do the parties face and what kind of special skills and
   training do mediators need? Information will be given on models of cross-border family
   mediation in Germany, the UK and the Netherlands and on the EU-funded project Training in
   International Family Mediation as well as the new European network of cross-border family

  Powerful Mediator Openings: How to Settle Commercial Cases in the First 10 Minutes
   Grand E Meeting Room
   Lee Jay Berman, Los Angeles, California
   These days, commercial mediators have all but abandoned the mediator's introduction.
   Perhaps this is because the market discourages them, or perhaps it is because mediators
   themselves are conflict averse. Mediators have an amazing opportunity to shape the entire
   mediation by how they introduce the process. Join us to inject your mediator's opening with
   adrenaline, capture the attention of those at your table, and shift their paradigm about what
   is going to happen. Dare to tell them that today will be the last day in their case and then lay
   the groundwork for them to follow you down the yellow brick road into a journey that will
   lead them to a settlement that they never imagined. Yes, I said in commercial cases. The
   mediator's introduction is a lost art in the commercial world, but when done artfully, it will
   bring lawyers and repeat clients back time and time again. If you're expected to work
   miracles, you may as well start at the beginning! This session is open to the open minded and
   the closed minded alike. Come, and we will shift you, too.

  Setting the Stage for Success in Child Protection Mediation
   Southdown Meeting Room
   Zena Zumeta, Ann Arbor, Michigan
   Susan Butterwick, Ann Arbor, Michigan
   Karen Largent, Anchorage, Alaska
   From program development and engaging stakeholders to mediator selection, participant
   preparation, and other components of quality practice when mediating child protection issues
   …. This workshop will deal with lessons learned from established programs in Michigan and
   Alaska – and from your state as well! Come and learn what has worked and what challenges
   still remain!
3:30 PM      - 4:00 PM
  Authors' Corner in the Exhibit Hall
   Grand ABC Meeting Room


                                                 Page 31 of 45
4:00 PM      - 5:30 PM
  Beyond Neuroscience: Faith and Innate Human Goodness as Conflict Resolution Paradigms
   Bayside A Meeting Room
   Paula Langguth Ryan, Boulder, Colorado
   People are assumed to be greedy, self-interested and manipulative in their actions. Our
   approaches as mediators often make this assumption and these assumptions have been
   reinforced by “scientific-proof” in the form of recent neuroscience studies. Rather than hiding
   behind our biology, what happens if we make room for a new perspective – one based on
   nurture rather than nature; one that unveils the innate goodness of man as seen through the
   eyes of Anne Frank and others. This session will outline how our fears about lack/limitation,
   abandonment, powerlessness, valueless/unworthiness, guilt and death (loss of self) have
   created a subtext for built-in conflict beliefs about others and their motivations. The session
   will then explore how the use of the dual activities of faith and our innate goodness can
   actually move us beyond these original assumptions, and in doing so, open up a whole new
   realm of peaceful solutions in any conflicted situation.

  Conflict Coaching for Ombuds and Embedded ADR Providers
   Grand D Meeting Room
   Cindy Mazur, Washington, DC
   Linda Baron, Washington, DC
   Loretta Vardy, Washington, DC
   Conflict Coaching has become part of the tool kit of many conflict resolution practitioners and
   has been used successfully in the workplace. How can mediators work in the organizations
   they serve – as organizational ombuds or as embedded providers - and most effectively use
   this tool to facilitate employee success, resolve workplace conflicts, and support their
   organization’s missions? This session will offer a model of coaching suitable for use by
   internal providers. Participants will have an opportunity to practice the model and to discuss
   considerations such as confidentiality, neutrality, advocacy, trust, and pre-existing
   relationships, and how they impact the practice of coaching by internal providers in the

  Don't Let Debts Derail Their Divorce Mediation
   Bayside C Meeting Room
   Laury Adams, Houston, Texas
   Don’t let debts derail divorce mediations! Debts incurred by parties during the years of a
   chaotic economy have added new challenges to mediators. Properly handling debts during
   divorce mediation will lead to successfully negotiating property settlements and preventing
   devastating future consequences for parties. All debts are not equal! In this workshop,
   participants will learn to: 1) Identify the various types of debts, 2) understand the legal
   aspects of debts, 3) determine contractual liability, 4) recognize clients’ perceptions of debts
   5) know the “red flags” for bankruptcy and 6) create options for handing and negotiating debt.

                                                 Page 32 of 45
  Ethics Gumbo
   Oak Alley Meeting Room
   Terry Wheeler, Columbus, Ohio
   Sharon Press, Saint Paul, Minnesota
   Larry Fong, Calgary, Alberta, Canada
   Arnie Shienvold, Harrisburg, Pennsylvnia
   Many people believe that mediation ethics, like gumbos, come in many different flavors and
   varieties depending on the context or culture in which the mediation takes place. However,
   the base ingredients in every mediation ethics scenario must be the standards of conduct
   adopted by ACR. This workshop will use a variety of mediation scenarios to engage
   participants in an interactive discussion of how to best prevent and/or address ethical issues
   when they arise.

  From Conflict to Creative Collaboration in Business
   Oakley Meeting Room
   John Turley, Plymouth, Michigan
   Ed Sketch, Ann Arbor, Michigan
   The presenters, who mediate corporate disputes, will describe how to move from conflict to
   creative collaboration with your client as a partner, how to increase the demand for mediation
   and other forms of ADR through a collaborative process, how t0 quantify the amount of
   money a business saves by using mediation rather than litigation, and how to help clients
   avoid conflict in the first place by using a seven step process for creative collaboration in
   business. Participants will discuss these strategies and how they can apply them in their
   business mediations.

  Gaming Collaborative Governance: Innovation to Increase Civic Engagement
   Bayside B Meeting Room
   Chari-Lynn Koppel, Denver, Colorado
   The presidential election is less than two months away. Polls demonstrate that significant
   voter fatigue began at least four months ago. Are you tired of passively listening to all the
   divisive rhetoric, the endless barrage of scathing commercials as well as the campaign
   solicitations from candidates who have raised and spent billions of dollars while the rest of
   nation suffers the impact of the recession? If so, this seminar is for you!

   Collaborative governance engages citizens, businesses, universities, governments and others
   to develop collective and effective long-term solutions to problems which no entity could
   achieve on its own. For example, consider the counterproductive process our nation has faced
   with the recent passage of healthcare legislation. These healthcare laws have been met with
   substantial threats of repeal and multiple attacks of long, arduous litigation. Instead,
   Collaborative Governance offers a new approach. It includes sharing and exploring differing
   perspectives throughout the process while empowering the participants to decide on long-
   term consensus solutions. This gives stakeholders and participants a direct voice in
   developing legislation instead of leaving that task to the politicians who are constrained by
   elections and special interests.

   Finally, we will discuss innovative gaming applications to the field of Collaborative
   Governance. Beginning in the 1970s, the United Stated used games as an effective tool to
   train military personnel. Similarly, gaming is being applied to collaborative problem solving.
   For instance, recently, in San Jose, California, they used innovative games to solve important
   and controversial budget decisions. This gaming approach may very well become the new tool
   in which people, communities and nations tackle thorny problems.

                                                 Page 33 of 45
  Greensboro Landlord Tenant Dispute Program
   Edgewood AB Meeting Room
   Sherrill Hayes, Kennesaw, Georgia
   Jessica Roberts, Greensboro, North Carolina
   This presentation examines a program co-developed by the University of North Carolina at
   Greensboro and the City of Greensboro that uses trained graduate students and volunteers as
   conciliators and mediators for landlord-tenant disputes. Housing conflicts are some of the
   most contentious disputes professionals face since they involve basic human needs like
   shelter and safety and are typically complicated by economic and educational divisions.
   Through integrating a range of simple and free technology into the program design, we have
   been successful in resolving disputes, retaining ethical best practices, keeping costs minimal,
   and conducting extensive evaluation research.

  Introduction to New Child Protection Mediation Guidelines
   Southdown Meeting Room
   Gregory Firestone, Tampa, Florida
   The Child Protection Mediation Guidelines were developed by the Child Welfare Collaborative
   Decision Making Network with the support and guidance of a number of organizations
   including the Association of Family and Conciliation Courts (AFCC), the American Humane
   Association (AHA), and other contributing organizations such as The National Center for
   State Courts, The National Council of Juvenile and Family Court Judges and the National
   Association of Counsel for Children. This interactive workshop is lead by one of the Guideline
   drafters and will be of interest to both practicing mediators as well as mediation program

  Issue Resolution Teams: Union and Management Working Together - Model or Mistake?
   Gallier AB Meeting Room
   Rita Callahan, New York, New York
   Jill Sarah Moscowitz, Jersey City, New Jersey
   Hear how a New York energy company’s conflict resolution section is working with union and
   management to form Issues Resolution Teams (IRT) to address issues earlier and more
   productively. Participate in a discussion about the impact and risks of this innovative,
   collaborative approach. Is the union’s role being compromised? What is the role of
   management? What, if any, is the role of the neutral? Identify the steps to form an IRT, hear
   about results, and discuss the potential impact on bargaining, grievances, and ADR in the
   workplace. Explore how this team model can be used in other organizations or environments.

  La Nueva Habilidad de Desaprender para poder ver de Otro Modo y Crear Conexión en
  Contextos de Incertidumbre / The New Ability to Unlearn in Order to See in a Different Way
  and to Create Connection in Uncertain Contexts (Bilingual Session)
   Grand Couteau Meeting Room
   Walter Wright, San Marcos, Texas
   María Cristina Camelino, La Plata, Provincia de Buenos Aires, Argentina
   Ser un mediador para crear conexiones en tiempos de profundas divisiones significa primero
   el compromiso personal que implica el desarrollo de la actividad; asumir la posibilidad de
   cambio; ser concientemente innovativo. El mediador deberá ver de otro modo. Introspección
   reflexiva--la habilidad para manejar contextos de incertidumbre con un fundamento
   optimista y de tolerancia a la frustración. Además, construir para la conexión a un medidador
   multifacético que conozca y maneje la técnica sin renunciar a la creatividad. Ser creador de
   un contexto de seguridad y ser conciente del crecimiento que cada conflicto otorga al
   mediador y a las partes.

                                                 Page 34 of 45
  Marketing Your Conflict Resolution Practice to the Healthcare Community
   Estherwood Meeting Room
   Barbara Sunderland Manousso, Houston, Texas
   Creating Connections: Conflict Resolution in Deeply Divided Times applies not only in world
   events, but also in local and national industries, such as healthcare. Cultural differences,
   meager budgets, and an array of interpersonal conflicts among staff and staff, staff and
   patients, and department to department can create an alarming misstep in the practice of
   medicine. This seminar offers a marketing strategy to approach the health care community,
   so that as a practitioner you can have a profitable practice. It also provides information on a
   survey tool, the CDP, to use to engage your audience and introduces a new conflict theory,
   SOS Semantics of Self in Conflict TM.

                                                 Page 35 of 45
  Research Colloquium: What Practitioners Need to Know and Apply
   Nottoway Meeting Room
   Judith McKay, Ft. Lauderdale, Florida
   Amy Thieme, Richmond, Kentucky
   Lisa Wallace, Chillicothe, Ohio
   Courtenay Parlee, Fredericton, New Brunswick, Canada
   Michelle Cromwell, Ft. Lauderdale, Florida
   Joy Meeker, Oakhurst, California
   In this fast-paced session moderated by Judith McKay, seven researchers will present the
   highlights of their recent research studies and discuss how conflict resolution practitioners
   can apply the findings in their work. Electronic handouts will provide more detailed
   information about the studies and findings. Attendees will have an opportunity to ask
   questions and discuss the studies. The studies and researchers are described below.

   Conflict Coaching: Learning from the Masters
   Judith McKay, Ft. Lauderdale, Florida

   Recent years have seen the growing use of conflict coaching as a conflict intervention process.
   Different models have been introduced with their related theoretical foundations. In this
   qualitative study, experienced conflict coaches were interviewed about their experiences
   including their use of models, their understanding of the roles of gender, culture, and
   employment contexts both in the coaching sessions and in their outcomes. Suggestions for
   training, mentoring, and practice tips will be shared.

   Transacting Trust in Toxic Organizations
   Michelle Cromwell, Ft. Lauderdale, Florida

   It is impossible to account for the structure and function of social organizations in the midst
   of turbulence unless one recognizes how trust impacts all social activity and the social
   functioning of organizations. Trust is a primary attribute of social capital, and when absent,
   the surpluses such as reciprocity, interaction, and cognitive relationships are lost. This study
   explores how trust facilitates the productive actions of its actors.

   Incivility in Academia: Is Civil Engagement Possible?
   Amy Thieme, Richmond, Kentucky
   Lisa Wallace, Chillicothe, Ohio

   Incidences of academic bullying, or faculty incivility, have risen to the point where scholars
   have taken note and determined to identify origins and create possible solutions. The
   Chronicle of Higher Education (April 14, 2006) supported the belief that institutions of
   higher education are
   among the worst offenders of workplace bullying. This study examines current practices used
   by institutions of higher education to decrease incivility in the workplace and the
   effectiveness of these practices.

   Engaging Conflict and Emotions while Teaching Conflict Resolution
   Joy Meeker, Oakhurst, California

   This study explores core dilemmas involved in teaching conflict resolution in higher
   education and training contexts. Qualitative research findings from interviews of seasoned
   conflict resolution educators will be presented. The research will be applied to core dilemmas
   emerging from the research, including; how to avoid teaching towards privilege, how to
   support the loss students face as they complicate their common sense approaches to conflict,
   and how to respond to emotions that accompany the engagement of conflict in learning
                                                 Page 36 of 45

    Human Trafficking: The Healing and Restoration of the Victims
    Michelle McCrory, Greensboro, North Carolina

    This literature based study explores 1) the intersection of gender and economics 2) the issues
    human trafficking victims deal with after they are rescued; 3) the services needed to help the
    victims recover; and 4) the healing process towards a road to psychological recovery.

  Role for Restorative Justice in Disaster Management
   Grand E Meeting Room
    Duane Ruth-Heffelbower, Fresno, California
    Despite considerable efforts aimed at mitigation, disaster response professionals recognize
    that their work commonly creates conflict and feelings of re-victimization. This impedes
    disaster response and creates new problems. Restorative justice processes offer new ways to
    alleviate these negative outcomes and increase both efficiency and victim satisfaction.

  What Works: Capturing the Collective Wisdom about Conflict Resolution Materials and
   Evergreen Meeting Room
    Maria Simpson, Los Angeles, California
    Finding new materials and understanding their effectiveness can be time consuming and
    unproductive because there is too much material for any one person to evaluate. This session
    draws on the collective wisdom of the group to fill this information need. Working in small
    groups, participants will share names and sources of materials such as assessments,
    simulations, texts, and websites used successfully in their practice areas and suggest ways
    these materials can be used in other areas as well. The presenter will distribute the collected
    information after the conference. Participants should come prepared to share information or
    ask questions.
6:00 PM         - 11:00 PM
  Dinner Jazz Cruise (must purchase ticket) and Dine Around Town

8:00 AM         - 5:00 PM

  Advanced Commercial Mediation Institute (Day 2)
    Grand Chenier Meeting Room

    The Advanced Commercial Mediation Institute (“ACMI”) is an educational forum designed to
    further develop advanced skills of professionals experienced in mediating commercial and
    business disputes. The program features an interactive environment facilitated by leading
    practitioners and educators in the dispute resolution and related fields.

    This two day program is limited to 60 participants experienced in mediating complex
    commercial disputes so as to facilitate extensive interaction among participants and faculty.

    Members of the American Arbitration Association’s National Roster of Neutrals attending this
    program will receive full A.C.E. credit for the year 2012.

                                                  Page 37 of 45
8:15 AM      - 4:00 PM
  Making School Safe for Your Child
   Grand D Meeting Room
   Jeffrey Daniels, Morgantown, West Virginia
   Gregory Vecchi, FBI, Rapid City, South Dakota
   Adam Volungis, Worcester, Massachusetts
   Lynne Kinnucan, Huntington, New York
   Full day participation is encouraged; however, conference attendees are welcome to
   participate in individual sessions. Since Columbine we have learned much about school
   shooters and preventing acts of lethal school violence. We know that when students feel
   connected to at least one adult they are less likely to act out aggressively at school.
   Psychologists and crisis negotiators have fine-tuned active listening as an effective means of
   building such trusting relationships. In this workshop we will review the research pertinent
   to preventing lethal school violence, and will highlight the importance of active listening in
   creating safer schools.

   8:30 AM – 10:00 AM
   Part I: Overview of the Literature on Lethal School Violence
   Jeffrey Daniels

   10:15 AM – 11:45 AM
   Part II: School Communities Model and its Links to School Safety
   Adam Volungis

   11:45 AM – 12:45 PM
   Brown bag lunch with presenters

   12:45 PM – 4:00 PM
   Part III: A Strategy for Preventing School Shootings and Behavioral Change Staircase,
   Strategies for Parents and Educators
   Gregory Vecchi, FBI
8:30 AM      - 10:00 AM
  Are They Getting It? Creating an Assessment Plan for Skills Learning in Conflict Resolution
  Training and Education
   Bayside B Meeting Room
   Gloria Rhodes, Harrisonburg, Virginia
   Mara Schoeny, Arlington, Virginia
   This workshop is for teachers and trainers who are developing assessment plans for training
   and education courses and programs. Given the time demands on trainers, practitioners, and
   educators, it is sometimes difficult to systematically evaluate the outcomes of skills training
   sessions. This workshop will provide the basics for creating an assessment plan including
   writing measurable learning objectives, selecting appropriate measurement strategies, and
   ensuring continuous monitoring. Participants will compare and contrast various tools for
   assessment including rubrics, video, observation, peer assessment and portfolios. Participants
   will be invited to share frustrations and insights.

                                                 Page 38 of 45
  Bridging the Online Gap with Social Media Networks
   Nottoway Meeting Room
   Jason Dykstra, Cambridge, Ontario, Canada
   Patricia Porter, San Antonio, Texas
   The world is constantly changing. People from different geographical areas with different
   cultural backgrounds, values, religious beliefs and economic means are flocking to the
   Internet and signing up for social media sites in masses. We have the ability to communicate
   without barriers. What does this mean for the conflict resolution field and the general
   community? How can we leverage social media networks to be co-creative, establish
   connections, and educate the community about conflict resolution? Come and learn how two
   professionals are using social media to educate the community about the conflict resolution

  Build a Better Board: Strengthen Your Community Mediation Center or Other Non-Profit
   Gallier AB Meeting Room
   James Rosenstein, Philadelphia, Pennsylvania
   Cheryl Cutrona, Philadelphia, Pennsylvania
   The strength of a community mediation center is directly related to the quality of its volunteer
   board members and professional staff and how effectively they work together. Their success
   can usually be traced to how they recruit, nurture and retain a high-quality and diverse Board
   members and whether there is clarity and consensus about the respective roles and
   responsibilities of the board members and professional staff. In discussing these issues and
   best practices in addressing them, the panelists will draw on their practical and legal
   experience as long-time ADR practitioners and professional and volunteer leaders of, and
   counsel to, a variety of nonprofit organizations.

  Building Partnerships: Preserving Core Values - No Need to Sell Your Soul
   Oakley Meeting Room
   Jonathan Rosenthal, Annapolis, Maryland
   Michele Ennis, Salisbury, Maryland
   In this high energy, interactive, and informative session, participants will learn from the
   successes of leaders in the field how to build partnerships between ADR service providers and
   the courts. Attendees will experience the process of identifying partnership opportunities,
   resources and strategies to design, implement and enhance existing programs, and the steps
   to take to create the service provider - government entity partnership. After this session,
   attendees will have a road map to build successful partnerships. All they have to supply is the
   hard work that follows.

  Business Building for Divorce Mediators in the New Normal: Timely Marketing and
  Practice Strategies to Attract Pro-Se Pre-Suit
   Southdown Meeting Room
   Elinor Robin, Boca Raton, Florida
   David Spofford, Boca Raton, Florida
   The public’s eagerness to move away from the traditional divorce process is currently
   amplified by new economic pressures and technological advances. There is no one-size-fits-
   all answer for divorcing couples, but ProSe/PreSuit mediation is one option often embraced.
   Many mediators find the process of creating the marketing plans and operating systems
   necessary for successful practice overwhelming. In this workshop David and Elinor, the co-
   founders of A Friendly Divorce®, will provide timely marketing and practice strategies you
   can use to launch and build your own one-stop-divorce service. If you are ready to take your
   divorce practice to the next level, this is the workshop to attend.

                                                 Page 39 of 45
  Creativity Through Neural Rewiring
   Grand E Meeting Room
   Nan Waller Burnett, Lakewood, Colorado
   Jennifer Kresge, Saint Helena, California
   When Nature has work to be done, she creates a genius to do it. Ralph Waldo Emerson, “The
   Method of Nature” Seeing the genius within is not an easy task. Why is it so difficult for us to
   honor the genius that flows in every one of us? Is it because embracing our genius seems
   unattainable? Have we been socialized to believe it is not acceptable to recognize our own
   efforts of creativity although, when in review of our professional practice, we find that we
   spend the day helping our clients find creative solutions out of conflict? Stop to think about
   it: conflict and peace building professions are filled with individuals demonstrating creative
   genius every day. Why not honor your own genius today? Learn how the brain reacts in
   creative minds and how creativity can be developed and enhanced through exercises that
   enhance our ability to use our current neural wiring and rewire it for increased creative
   activity. This workshop will interactively explore ways to maximize imagination and
   innovation at the table.

  Crossing the Great Divide: Cooperative Parenting using Parenting Coordinators or Parent
   Estherwood Meeting Room
   Shawn Edwards, Pearland, Texas
   Toni Jo Lindstron, Texas City, Texas
   Parenting Coordination and Parent Facilitation are ADR processes designed to help families
   in cases affecting parent-child relationships (divorce, custody, support or visitation rights).
   This session uses Texas state statues as the framework for discussing parenting coordination
   and parent facilitation, including the required qualifications, appointment process, and
   duties, of both parenting coordinators and parent facilitators. Considerations in selecting the
   appropriate process for a family; practical methods in guiding parents in conflict resolution;
   co-parent communication skill building; and child focused cooperative parenting methods
   and approaches to help parents cross the great divide in split families, will be discussed.

  How to Get Your ACR Training Approved
   Evergreen Meeting Room
   Duane Ruth Heffelbower, Fresno, California
   Are you, or would you like to be, a trainer for a 40 hour Family and Divorce Mediation
   training? Learn about the required content for these trainings and the process to have them
   approved by the ACR Family Section.

  Intergenerational Communication in the Workplace
   Bayside C Meeting Room
   Elizabeth Gambel, New Orleans, Louisiana
   Casey Versailles, New Orleans, Louisiana
   This workshop focuses on the facilitation and development of intergenerational
   communication in the workplace. Every generation brings varied perspectives, beliefs, needs,
   and expectations into the workplace. In order to survive in today’s world of constantly
   evolving technology and ever-shifting organizational structures, we must learn to combine
   our diversity into a dynamic team. You will learn how to define Intergenerational
   Communication-- what it is, and what it is not, increase your understanding of different
   generations' communication styles, values, and motivational styles, and gain skills to enhance
   intergenerational communication in the workplace. You will walk away from this workshop
   with the tools and insight needed to address the challenges of intergenerational
   communication in the workplace.

                                                 Page 40 of 45
  Overcoming Entrenched Positions
   Bayside A Meeting Room
   Susan Raines, Kennesaw, Georgia
   Jean Poitras, Montreal, Quebec, Canada
   More than 200 expert mediators from around the world shared their analysis of the most
   perplexing challenges that arise during the mediation process, their strategies for overcoming
   those challenges, and the risks and benefits associated with the use of those strategies. Jean
   Poitras (HEC-Montreal) and Susan Raines (Kennesaw State University) have analyzed the
   data gathered from these mediators in their book, Benchmarking Mediation. This session will
   convey the myriad of strategies used to overcome the biggest challenge faced in mediation:
   overcoming entrenched positions.

  The Ombudsman, a Jack of All Trades
   Edgewood AB Meeting Room
   Anamaris Cousins Price, Houston, Texas
   Melinda Miner, Houston, Texas
   Ombuds programs are an invaluable resource for organizations interested in managing
   conflict at the lowest possible levels. Throughout this presentation, participants will learn
   how to harness the influence of their office and how to implement various ADR techniques in
   their practice including mediation, coaching, counseling and more.

  Trusting from the Inside Out
   Oak Alley Meeting Room
   Ruth Rinehart, Golden, Colorado
   Trust is often misunderstood and viewed as a feature of life over which the individual has no
   control, as if trust exists when it is “deserved.” The focus on trust is often about getting others
   to trust us more, or on business and government leaders trying to get people to trust an
   organization more. This workshop will offer the benefits of proactively choosing to trust
   (sometimes even in spite of evidence to the contrary). An experiential, guided reflection will
   assist conflict practitioners in recognizing her/his own challenges around trust, better
   equipping them to recognize trust issues and help clients move forward.
10:00 AM     - 10:15 AM

                                                  Page 41 of 45
10:15 AM     - 11:45 AM
  ACR Model Guidelines for Higher Education Programs
   Bayside A Meeting Room
   Tamra Pearson d'Estree, Denver, Colorado
   John Windmueller, Baltimore, Maryland
   As programs offering higher education in conflict resolution have proliferated, calls have been
   made for discussions to produce a consensus around what best practices and guidelines could
   be offered to new and to established programs as they strive for model practices. Building on
   the presentation of initial discussions at last year’s ACR conference, the ACR Higher
   Education Model Standards Task Force will distribute and discuss the final Model Guidelines
   report. Central among these guidelines will be a discussion of competencies. What
   competencies do we look for in established and successful practitioners that can be trained for
   in graduate degree programs? How can programs progress in their ability to offer, train, and
   assess such competencies? John Windmueller will present new research on assessing
   competencies in conflict resolution degree and certificate programs. The Task Force’s process
   for distilling competencies will be reviewed, as well as implications of a competencies focus
   for specialization training and for assessment of student learning. The Task Force’s final
   model guidelines in other areas will also be discussed, including guidelines on pedagogy, field
   experiences, program assessment, and specialized training.

  Changing the Old Ways of Doing Business via the Transportation Ombudsman's Office
   Oakley Meeting Room
   Marcell Walker, Saint Paul, Minnesota
   The presentation will demonstrate how a non-traditional ombudsman office uses conflict
   resolution and mediation techniques to resolve technical matters revolved around
   transportation. The Minnesota Department of Transportation is responsible for following
   industry engineering standards and state and federal laws regarding how it manages,
   develops, and maintains the State’s transportation infrastructure. When the Transportation
   Ombudsman’s Office is called to resolve claims against the State, it must find innovative
   methods to connect both non-technical and technical individuals, elected official, and the
   public together to find a process for addressing concerns.

  Cross Cultural Mediation and Negotiation
   Estherwood Meeting Room
   Mark Ameli, Beverly Hills, California
   Guity Javid, Beverly Hills, California
   As globalization continues to transform our world, cultural differences may cause or
   contribute to more conflicts. Failure to recognize cultural differences can cause missed
   opportunities for resolving disputes. Culture is a complex phenomenon that transcends the
   differences in language and social customs. In order to effectively resolve cross cultural
   disputes, it is imperative that the parties, their attorneys, and the mediator be sensitive to
   cross cultural issues and be familiar with the process of cross cultural negotiation and

                                                 Page 42 of 45
  Diversity and Inclusion within Community Mediation
   Edgewood AB Meeting Room
   Justin Corbett, Mesa, Arizona
   Community mediation programs have a deep commitment to diversity and inclusion.
   Operating within and responding to communities’ unique compositions and needs, these
   programs engage issues of diversity and inclusion in a variety of contexts and through a rich
   portfolio of informed, tailored practices. Drawing from a 2012 field-wide discussion series and
   a first-of-its-kind survey, participants will learn how community mediation programs
   envision, embrace, and execute diversity and inclusion-related practices. The ensuing
   dialogue will inform the community’s next steps toward actualizing our shared vision of
   representative, responsive centers readily accessible to all those who may benefit.

  Dynamics of Elder Conflict
   Gallier AB Meeting Room
   Rachel Monaco-Wilcox, Richfield, Wisconsin
   Paula Langguth Ryan, Boulder, Colorado
   Elder mediation is often mistakenly assumed to be limited to caregiving or guardianship
   issues. In this session, the presenters will focus on the complex and often overlooked aspects
   of financial issues in mediation for elders. Trusts, financial powers of attorney, financial
   arrangements in remarried families, financial abuse of elders, and other money matters that
   may arise in elder mediation will be explored. This presentation will be peppered with real-
   life examples of how the mediation process helped families work through these emotionally
   charged problems.

  God in the Process: Learning How to Engage Faith Safely
   Bayside C Meeting Room
   Rachel Goldberg, Greencastle, Indiana
   Brian Blancke, Boston, Massachusetts
   The presenters will briefly summarize the debate and recent research about the theoretical
   pros and cons of actively incorporating faith into conflict resolution practices. They will then
   introduce a way to incorporate faith into our processes safely: integrating cognitive,
   emotional, somatic, and spiritual intelligences while protecting party self-determination. The
   workshop will introduce participants to tools already being successfully used in psychology,
   including tools for: assessing spiritual needs and interests of clients, assessing the impact of
   spirituality on a case, spiritual interventions and techniques, and self-awareness tools for
   practitioners. The workshop will include a role-play/case-study that participants can use to
   explore what they think can and cannot be used in the process.

  Mobilizing Nonviolence: Holy Land Trust
   Bayside B Meeting Room
   Erin Dyer, Plymouth, Massachusetts
   Life under occupation is hard. Holy Land Trust aims to counter these hardships through
   active engagement with the local community and trusted partnerships with individuals and
   organizations in the occupied territory, in Israel, and internationally. Through the leadership
   of director Sami Award, Holy Land Trust works to create a culture of nonviolence, train
   leaders of the community, publish reliable news, and reach out to 'the other' through
   encounters with Israelis and internationals. Holy Land Trust reminds us that there is always
   hope when there is a commitment to nonviolence and a blend of courage, community, faith
   and steadfastness.

                                                 Page 43 of 45
  Opportunities and Barriers to the Mass Adoption of On-Line Dispute Resolution
  Technologies by both Business and the Legal Communities
   Evergreen Meeting Room
   David Puckett, Treasure Island, Florida
   Ted Becker, Auburn, Alabama
   The presentation is based on key findings and emerging trends related to an on-going
   research project that is headed by the two presenters. Both are veterans of the ADR industry
   and pioneers in the emerging technologies of On-Line Dispute Resolution (ODR). For more
   than two-years they have been researching and studying the entry and process barriers of
   using ODR and building an opportunities business case for its use both commercially within
   Fortune 500 companies and within our legal industry. The research is an on-going effort by
   multiple entities in this ODR industry. It is intended to be an annually updated research
   repository on this topic that will be open to all participants and can be analyzed across
   multiple years and hopefully capture trends in adoption.

  Status Games: Understanding Status Differences
   Grand E Meeting Room
   Cynthia Cohen, Tampa, Florida
   Kari Goetz, Tampa, Florida
   In this session, participants will engage in a discussion of status, participate in
   improvisational exercises relating to status and develop strategies for handling status
   differences in conflict resolution. The session will feature interactive participation in several
   "status games".

  The Limits of Rationality: Effective Conversations with Difficult Individuals
   Nottoway Meeting Room
   Jonathan Kaufmann, Fairfax, Virginia
   This workshop examines the "limits of rationality," by challenging the assumption that
   reasoned dialogue necessarily follows when communication begins. This often is not the case
   when dealing with "challenging" personality types such as individuals who are distracted,
   highly emotional and/or confrontational. This workshop examines how combining emotional
   intelligence theories with indirect mediation techniques offers an organized approach for
   mediators, managers, HR and EEO professionals to interact with or manage these difficult
   individuals and create positive outcomes from negative circumstances.

  When Talk Turns Toxic: Using Communication Tools To Connect People In Conflict
   Southdown Meeting Room
   Denise Patterson McKenney, Washington, DC
   Nicole Davis, Washington, DC
   Ramona Buck, Washington, DC
   Have you ever been misunderstood? Has anyone ever misinterpreted the meaning of what
   you have said? Communicating effectively is one of the most difficult things that we as
   humans will ever have to learn. This workshop will enable participants to explore the delicate
   balance between ambiguous communication and communication that matches the implicit
   meaning of what the "sender" means. Clear communication maybe overlooked in the heat of
   verbal fisticuffs leading to workplace division, community unrest and family feuds. This
   workshop will enable participants to help people in conflict to connect with one another using
   the tools of consensus building, active listening, and verbal/nonverbal communication
   techniques. This workshop will give the supervisor, mediator, family member or community
   leader specialized tools for his or her conflict resolution toolkit.

                                                  Page 44 of 45
12:00 PM     - 1:30 PM
  Presidential Luncheon
   Armstrong Ballroom Meeting Room

2:00 PM      -
  New Orleans Excursions (must purchase ticket)

2:30 PM      - 5:30 PM
  Post-conference Higher Education Programs Workshop
   Tulane University Law School Meeting Room
   Tim Hicks, University of Oregon,
   Phyllis Hildreth, Lipscomb University,
   ACR's initiative to develop Guidelines for Higher Education Programs has spawned the desire
   for increased networking and sharing among programs offering higher education degrees and
   certificates in conflict resolution and related areas. The Higher Education Task Force would
   like to provide an opportunity for programs to serve as reflective resources for each other in
   the creation, administration, and growth of their programs. Join us for a reception, followed
   by a workshop, in order to gain an understanding of the diversity of program identities, reflect
   on strengths and weaknesses, gain ideas for improving programs, discuss obstacles in
   program development, share strategies for overcoming obstacles, gain perspective both on
   your own program's identity and also ideas for developments to which you may aspire. For
   details and packet contact, or visit the Univ. of Denver table at the conference
   exhibition hall or go to

                                                 Page 45 of 45

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