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					                          New Student Orientation Annual Report
                                          June 2007 – May 2008

1. Programs: Changes in scope and/or volume or activities, and significant achievements

   a) First-year and Transfer Orientation Programs: New Student Orientation coordinated fourteen
      Orientation programs for incoming students during the 2007-2008 year – nine two-day programs
      for first-year students, two one-day programs for transfer students, and three one-day programs
      that included both first-year and transfer students. Attendance continued to increase for first-
      year students (+228), while the number of transfer students dipped slightly (-46). See the below
      table for detailed information regarding attendance numbers for the various orientation

    Year          First-year Students             FY             Transfer Students         TR      Overall
              Summer       Dec.       Jan.       Total     Summer      Dec.       Jan.   Total      Total
    2006       4655          32        47        4734        933         84       151    1168       5902
    2007       4889          32        41        4962        866        125       131    1122       6084
               + 234         0         -6        + 228       - 67      + 41       - 20    - 46      + 182

   b) NC State University Open House Information Table: On Saturday, October 20 three staff
      members from New Student Orientation assisted participants of the University Open House by
      staffing an information table. Over a five-hour period, NSO staff members assisted thousands of
      students and family members, providing information on the schedule, activities, and participants
      of the Open House.

   c) Two New Assistant Directors: Due to changes in staff (Assistant Director moving to Director,
      Assistant Director leaving NSO), two new Assistant Directors were hired in early 2008. Having
      two thirds of the permanent full-time staff being new to the office presents some challenges, but
      with it also comes the opportunity for new ideas and renewed energy. Bringing in two staff
      members with the knowledge and experience of the two new Assistant Directors is considered
      to be a significant achievement for the Office of New Student Orientation.

   d) Educational Technology Fee (ETF) Funds: Through a partnership with Talley Reservations
      and Events Management, NSO was awarded $16,581 in Educational & Technology Fee (ETF)
      funding to equip the Walnut, Brown, and Blue Rooms in Talley Student Center with computers
      and projectors.

   e) First-year Student Transition: During 2007-2008, New Student Orientation initiated and
      participated in a number of activities related to exploring and improving the transition process for
      incoming first-year students.

       1. Audioconference: New Student Orientation hosted an audioconference titled “Orientation
          for New Students Isn’t Over” on Wednesday, September 19, 2007. The audioconference
          was sponsored by Inside Higher Ed and facilitated by Mary Stuart Hunter, Executive Director
          of the National Resource Center for the First-Year Experience and Students in Transition.
          Representatives from NSO, CALS, CHASS, FYC, and the DUAP Dean’s Office were in
       2. Mary Stuart Hunter: Gabe Wical assisted in coordinating a campus visit and presentation
          by Mary Stuart Hunter, Executive Director of the National Resource Center for the First-Year
          Experience and Students in Transition on December 10, 2007.

New Student Orientation
Division of Undergraduate Academic Programs
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        3. Undergraduate Student Transition Task Force: Gabe Wical served as a member of the
           Undergraduate Student Transition Task Force and was an active participant in the sub-
           committee that created objectives and outcomes for first-year students.
        4. FYE Conference: As a member of the Undergraduate Student Transition Task Force, Gabe
           Wical attended the Annual Conference on the First-Year Experience where he attended
           sessions and networked with participants in an effort to report national trends and
           programming for first-year students.

   f)   Right Now Technologies: As primary administrator for NC State, Erica Lezan served as the
        contact and coordinator for a training session for all campus partners (10) currently using the
        RightNow Technologies (RNT) system. Erica and Lori Wilson also facilitated the contract
        renewal process, representing the campus partners in the negotiations with RNT.

   g) Restructuring of the Two-day Program: Based on assessment data from students and in an
      effort to make the two-day program more cost efficient, New Student Orientation restructured
      the program for first-year students for Summer 2008. The program time was reduced by four
      hours, but no significant programming was lost. Despite the reduction in the schedule, this
      change brought with it a significant increase in planning time and effort on the part of the New
      Student Orientation staff.

   h) Converting to the Student Information System (SIS): Beginning with Spring Entry Orientation
      programs in December 2007 and January 2008, New Student Orientation began using the new
      Student Information System to register and track students for Orientation. This conversion
      required significant planning and testing and was not without its difficulties. While the new
      system has some improvements and added benefits, there are also a number of issues that
      prevent the registration and tracking process from operating as smoothly as NSO would like.

   i)   Partnership with Alumni Association: The Students Today Alumni Tomorrow (STAT) student
        group has agreed to sponsor the lanyards that are given to and used by every first-year student
        at New Student Orientation. This partnership represents a significant improvement in the
        relationship between the two offices from the recent past. In exchange for the donation of the
        lanyards, STAT will have an increased presence at Orientation while still following the
        guidelines set by New Student Orientation.

2. Staff Growth: Plans for hiring new employees, and specific description of how you intend to
   recruit a diverse staff

        New Student Orientation currently has no plans to hire new employees

3. Recommendations and concerns for the future

   a) Budget: The Office of New Student Orientation is facing an extremely challenging budget
      situation. NSO has not raised the student fee since 2000 and since that time costs have
      increased significantly, especially in the areas of housing, dining, facilities, and staffing.
      Expenditures in these four areas have gone up $335,098.60 while other programming costs
      have actually been reduced by $5,545. During this same period, revenues have gone up only
      $65,397. Obviously, this situation creates considerable challenges to providing quality
      programming for incoming students and has resulted in the Office of New Student Orientation
      needing to submit a fee increase request. If the fee increase request is granted, additional funds

New Student Orientation
Division of Undergraduate Academic Programs
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       would be available July 1, 2009. If the fee increase is not granted, New Student Orientation will
       need to substantially change the Orientation programs offered to incoming first-year and
       transfer students.

   b) How the Office of New Student Orientation is Viewed on Campus: There is a growing
      concern over how the Office of New Student Orientation is viewed around the NC State
      campus. It appears that NSO is seen as just another office, program, or summer camp. The
      Office of New Student Orientation represents all students and serves as the steward of their
      student fees. When NSO is charged for facilities and services, a focus needs to be placed on
      the idea that it is not just an office that is being charged, but instead that the incoming students
      are the ones who must pay. NSO is a university-mandated program and should receive some
      level of priority in reserving and utilizing facilities, understanding when costs are assessed, and
      cooperation with proposed partnerships and sponsorships whenever feasible. The goal of NSO,
      as with others on campus, is to do what is best for our students. Providing high-quality programs
      and services is important, but this must be accomplished without passing along too much of the
      costs to students.

   c) Program Structure: As costs continue to rise and the struggle for space on campus increases,
      new and creative ways of providing programs and services to incoming students must be
      examined. A review of the Orientation model began during Fall 2007 and will continue into the
      near future. Regardless of whether a fee increase is approved, the program structure for New
      Student Orientation needs to be examined, reconsidered, and assessed. Based on consistent
      student feedback over the past few years related to the length of the program along with
      concerns about the overwhelming amount of information providing during Orientation, a new
      approach of assisting students' transition to NC State needs to be considered.

       The Undergraduate Student Transition Task Force recommended a pilot for a one-day
       Orientation program for Summer 2009 in an effort to examine the positive and negative aspects
       of such a program. This pilot will require a significant amount of work as it will most likely run
       concurrently with the traditional overnight model. Such an effort will require the input and
       coordination from a number of key groups on campus, but hopefully the pilot will provide useful
       ideas and data upon its completion.

   d) Publications for First-year Students: Over the past few years, the NC State campus has
      changed its methods of delivering information to incoming students. During this time period, a
      number of key publications have moved from hard-copy to online versions, including the
      Schedule of Courses, the Undergraduate Catalog, the Course Catalog, and in 2008 the Student
      Handbook. While it is clear that this shift addresses increased costs by those offices responsible
      for distributing these publications, the need for students to receive hard-copies of materials may
      still exist. It would be prudent for the campus community to assess student need related to this
      matter and determine if there is essential information that new students should receive about
      campus expectations, university policies and procedures, and valuable resources important to
      student success.

Five University Focus Areas
#1) Producing leaders for the state, nation and the world:
New Student Orientation puts a tremendous amount of time and energy into developing student
leaders. Approximately 35 undergraduate students are hired and trained to welcome incoming first-year
and transfer students to NC State. Through an extensive training course (ECD 223) and their service to

New Student Orientation
Division of Undergraduate Academic Programs
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the university, the Orientation Counselors develop their interpersonal and presentation skills, campus
knowledge, and learn how to be productive and responsible members of a team. Some of the highlights
of their training and skills acquired:
         • National Coalition Building Institute: all students participated in a full-day diversity training
         • Presentation skills and experience: a representative from the Writing and Speaking
             Tutorial Services program taught the students presentation basics; the students honed their
             presentation skills throughout the semester through a number of required and voluntary
             speaking opportunities
         • Professionalism: as representatives of the university, the students are held to an extremely
             high standard where being prompt, alert, prepared, and polite are expected in their position
             of serving as role models
The skills, competencies, and experiences that New Student Orientation student staff gain while
serving with the program remain with them long after their position ends. The position in which they
serve is much more than just a summer job – it is an opportunity for students to become a leader for the
state, nation, and the world.

New Student Orientation
Division of Undergraduate Academic Programs
K:\NSO\Evaluations\Annual Report\2007-2008\NSO Annual Report 2007-2008.doc

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