JD_Assistant_Showroom_Manager_12

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					                           JOB DESCRIPTION

Job Title:          Assistant Showroom Manager

Reporting to:       Showroom Manager


Summary of Main Duties and Responsibilities:

To assist the Showroom Manager in the day to day running of the Showroom to
ensure that the Showroom is visually merchandised to an excellent standard, and
to ensure that the highest levels of Customer Service are given at all times.

Brand Image

    Maintaining the Farrow & Ball image to the highest standards.
    To ensure that the Showroom and all displays are neat and tidy at all
     times.
    To assist with stock management and ordering.

Customer Service

    To ensure that Farrow and Ball Customers are extended the highest levels
     of customer service at all times.
    To deal promptly with Customer complaints.
    To provide accurate advise on colour and suitability.

Sales Targets

    To assist the Showroom Manager in ensuring that sales targets are
     exceeded.
    To maximise sales opportunities.

Financial

    Assistance with daily banking and reconciliation.
    To assist with the financial reporting to Head Office.
General

    To ensure that all window displays are executed on time to corporate
     standards.
    Responsibility for display of all marketing items and stationery.
    To assist in the review systems on an ongoing basis to improve efficiency
     and service levels.
    Key holder responsibilities.
    Liasing with trades persons as and when required.
    Maintaining good relations with neighbours.
    Misc. administrative tasks as and when required.

Skills/Knowledge/Experience

      High end customer service and luxury retail experience
      Ability to work in a high paced environment and to multitask
      Exceptional communicator both written and verbal
      Proven sales and customer satisfaction record
      Familiarity with local market

Behaviours/Attributes:

      Determination and drive for results
      Highly organised and able to work in a busy retail environment
      Diligent and conscientious
      Analytical thinker with strong numerical abilities
      Team player/commitment to group goals
      Eye for colour and design
      Creative Innovator – committed to constant improvement


This is an outline Job Description and employees are expected to undertake
other duties as directed.

				
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posted:10/19/2012
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