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					                     Aena
   Memoria de Responsabilidad Social Corporativa 2009
         Corporate Social Responsibility report 2009




Vol.II
Corporate Social Responsibility Report
                                  2009
The data contained in this Corporate Social Responsibility Report corresponding to 2009
on the public company Aeropuertos Españoles y Navegación Aérea except their so-
cieties.
                                       Corporate Social Responsibility Report 2009




                      Corporate Social Responsibility Report
                                                        2009




Anyone who is interested may download the Corporate Social Responsibility Report 2009 at the following website:
www.aena.es.

We welcome those who wish to send questions, contributions, suggestions or comments about the content of
the Corporate Social Responsibility Report to do so in any of the following ways:

By post:
Aeropuertos Españoles y Navegación Aérea (Aena)
Dirección de Comunicación, 1ª planta
c/ Arturo Soria, 109
28043 Madrid

By e-mail:
secdircom@aena.es

By phone:                            By fax:
(+34) 91 321 26 19                   (+34) 91 321 26 19
                                                     Corporate Social Responsibility Report 2009




                                                             Letter from the Chairman

                                                             Aena’s Board of Directors decided on the public
                                                             company’s Corporate Social Responsibility Policy and
                                                             Strategy in December 2009. This event marked a before
                                                             and after for our approach to environmental sustainabi-
                                                             lity, because not only is it broadly and strictly applied as
                                                             before, it now necessarily always determines each and
                                                             every one of the organization’s actions. Therefore, if an
                                                             action is unsustainable, it cannot be taken at Aena.

                                                           Confident in our work, since 2006 we have been pre-
                                                           senting the Corporate Social Responsibility Reports to
                                                           our employees and customers, and to the communities
                                                           with which we interact, as well as to the society in gene-
                                                           ral. We continue to do so with internationally recogni-
                                                           zed and standardized indicators, those of the Global Re-
                                                           porting Initiative (GRI), which has recognized our effort
to demonstrate reporting transparency in the Corporate Social Responsibility Report 2009 with a B+ level, for which
it was necessary that an external independent body, Aenor, verify the truthfulness of all its content.

We are very proud of these recognitions as they underscore the organization’s specific efforts to make aviation
operations and airport infrastructure development compatible with the environment. Many are the specific ac-
tions that have been taken, and this report accurately attests to this. I shall single out that which in my opinion is
of the greatest significance: the General Environmental Action Plan. It involves the Ministry of Public Works and
Transport through Aena, the Ministry of Defence, and the airline associations, in an endeavour to reduce green-
house gas emissions and the impacts of noise on populations near airports, in addition to promoting energy effi-
ciency (electric vehicles at airports) and the use of renewable energy sources.

This General Plan, which was set in motion in 2009 and will be completed in 2011, will entail saving 62 million euros
in fuel and 600,000 tonnes of CO2. Since December 17th 2009, the use of the Spanish airspace has become cleaner
and more efficient after operational improvements were put in place to enable saving 11.5 million euros in fuel and
27,500 tonnes of CO2 a year through achieving a more flexible use of the Spanish airspace by providing airlines the
opportunity to use more direct routes and affording them more options to employ optimum flight levels.

Moreover, following the successful tests run in 2009, by the end of 2010 Aena will have implemented at all its
airports the night-time continuous descent approach procedures known as “green approaches”. These allow an
average reduction of 25% in CO2 emissions during each approach and a 25% savings in fuel consumption, in
addition to a substantial reduction of noise pollution in the areas near airports.

At Aena we wish to give back to society much of what it gives us. We do this through the responsibility befitting
a public service, voluntarily, and with the commitment of all Aena employees, including senior management, that
good practices be implemented and stay implemented. Our mission is to economically, socially and environmen-
tally serve the communities wherein we are located.

                                                                                 Juan Ignacio Lema Devesa
                                                                                                 Chairman




                                                                                      Corporate Social Responsibility Report 2009   141
           Corporate Social Responsibility Report 2009




                                             KEY INDICATORS – AENA CSR 2009



                  47 Airports
                  2 Heliports




                                                       100% of the airports
                                                         have ISO 14001
                                                          certification

                2,2 millones                                                           Net turnover:
               de Operaciones                                      Aeropuertos        € 2,867,753,000
                                                                   Españoles
                                                                   y Navegación
                                                                   Aérea             Direct employment
                                                                                     in Spain’s transport
                                                                                   industry: 140,000 jobs




                  187.6 million
                   passengers                        15,300 homes insulated              13,143
                                                       (2000-2009 period)            Aena employees



                                                      Airspace controlled by
                                                       Aena: 2,247,000 km²




             More than 1 million                                                     Perceived quality
            persons with reduced                      Perceived overall quality    rating by passengers
               mobility served                      rating by Air Nav. customers     and companions
                                                         is 66.35 out of 100          is 3.74 out of 5




142   Corporate Social Responsibility Report 2009
                                                                                 Corporate Social Responsibility Report 2009




                                               BARCELONA AIRPORT’S NEW T1
                                                   THE GREEN TERMINAL

    POWER SUPPLY:                                                                       EXTINGUISHERS:                         OFFICE LIGHTING:
    • Two 220,000 volt lines capable of conveying 30 MW                                 Automatic sprinkler                    Regulated by schedule and presence
    • The concentration of cooling and heating equipment                                system
      optimizes the system’s overall performance and im-
      proves efficiency.                                                                                                        LIGHTING IN BUILDING:
                                                                                        TAPS:                                  Automatically regulated (DALI)
                                                                                        Fitted with aerators and               to take maximum advantage
                                                                                        stop switches                          of sunlight
    SOLAR PANELS:
    696 2.2 m²/unit collectors
                                                                                        COOLING:                               FLUORESCENT TUBES:
                                                                                        “Free Cooling” system                  Model T5 (consume 28%
                                                                                                                               less than T8)




    EFFLUENT:                                               WASTE:                                              MOBILITY:
    Installation of hydrocarbon separator                   Pneumatic collection system for 4                   Automated transport systems automatically regula-
    plants and detection systems                            fractions of waste                                  te energy consumption to increase efficiency



                              ECONOMY: Barcelona Airport is a fundamental part of                                   INTERMODALITY: The T1 was designed to foster inter-
                              the regional economy, especially for tourism business                                 modality, a concept wherein infrastructures are built to
                              and industry. To modernize and prepare the airport for                                provide access to different means of transport, prefer-
                              future air traffic demands, important infrastructure and                               ably collective public transport. This was a key feature
                              service projects have been undertaken, namely the ex-                                 in the conception of the new airport, and it is projected
                              pansion of the airfield, with a new runway, and the con-                               that public transport will be used by 40% of passengers.
                              struction of the new terminal area, the T1, in addition                               Anyone coming from or going to the Barcelona Airport’s
to other major facilities. These projects will make Barcelona an important European      T1 can choose from among several alternatives to reach the new terminal, or travel
“hub” airport by increasing its domestic and international connections.                  between terminals, including buses, bicycle lanes and RENFE suburban trains.



                                     EMPLOYMENT: Opening Barcelona’s new ter-                                                          ACCESS: The T1 is accessible for per-
                                     minal entailed a 49% increase in job creation,                                                    sons with reduced mobility (PRM),
                                     with more than 3,000 new workers, including                                                       as its entrances, mechanical ramps,
                                     Aena workers, security forces and outsourced                                                      moving belts, and lifts facilitate pas-
                                     contractors. This led to the 20% increase of di-                                                  senger transit. Personalized assis-
                                     rect employments at present (15,000 workers)                                                      tance can be requested at any time
                                     which will translate in the coming years into                                                     on Aena’s website, by phone or in
40,000 new direct and indirect jobs. It is noteworthy that a workforce consisting of                                                   person at the desks installed at the
4,000 people of 56 nationalities participated in the construction project.                                                             airport for this purpose.



                               ENVIRONMENT: One                                  ENERGY EFFICIENCY: The T1                                            RENEWABLE ENERGY:
                               of the main natural re-                           is fitted with an automatical-                                        The new terminal has
                               sources projects was                              ly regulated lighting system                                         two pairs of accumula-
                               the acquisition of 90                             called DALI which is capable                                         tors connected to solar
                               hectares to create a bi-                          of achieving energy savings                                          collectors, so 100% of
                               ological corridor con-                            of 40% a year throughout                                             the hot water used for
                               necting La Ricarda, el                            the terminal and all the offices                                      showers in the dressing
                               Remolar and Can Sa-                               and air-bridges. Similarly, the                                      rooms is heated with
badell nature areas. This results from the will to en-                           air conditioning in the T1 op-                                       solar energy. This rep-
sure the conservation of the natural resources on the                            erates at full capacity without                                      resents 70% of the hot
coast, which is considered the Delta del Llobregat                               wasting energy, since the “free                                      water used in the T1.
ecological habitat included in the SPA (Special Protec-     cooling” economizer system using outside air en-           The taps in the toilets are fitted with aerators and off
tion Areas for birds) and in Red Natura 2000.               ables cooling with minimum energy consumption.             switches that lead to water savings of up to 15%.




                                                                                                                            Corporate Social Responsibility Report 2009          143
Aena is committed to
sustainability in all its public
works
Corporate Social Responsibility Report 2009




About Aena

The approval of Aena’s new CSR Policy by the Board of Di-
rectors in November of 2009 has facilitated:
 • Producing one of the fundamental pillars of CSR: the
    existence of a formal commitment on the part of senior
    management in this matter.
                                                               1
 • Uniting the organization’s forces to achieve sustainabil-
    ity in all its dimensions –economic, environmental and
    social (internal and external)– by providing the neces-
    sary framework for the deployment of the CSR Strat-
    egy.
             About Aena




      Aena is a public company created in 1991, attached to                            to meet the demands of its customers –passengers and
      the Ministry of Public Works and Transport of the Span-                          airport operators– and the society it serves.
      ish Government, which manages, maintains and devel-
      ops the civil airports that are in the general interest and                      In the realm of air navigation, Aena is in charge of the
      fall within its authority, in addition to air traffic services,                   Spanish airspace and a wide array of airport services.
      facilities and air navigation assistance systems. Its aim is                     For air traffic control it has five control centres using
      to provide essential public services with safety, quality,                       state-of-the-art technologies.
      effectiveness and respect for the environment.
                                                                                       As the following figure shows, Aena is attached to the
      In Spain, Aena manages 47 airports and two heliports.                            Secretary of State of the Ministry of Public Works and
      The main mission of the Directorate of Spanish Air-                              Transport, and it has its own legal status and financial
      ports is to offer the finest services and facilities in order                     autonomy.




                                                     Ministry of Public Works and Transport

                                Deputy Secretary                                                               Cabinet



                             Secretary of State                                                           Secretary of State
                      of Planning and Infrastructures                                                       of Transport


                     General Secretary of Infrastructures                                          General Secretary of Transport


      AENA: public company service provider, in charge of developing airport and
             air navigation facilities.
      DGAC: Aeronautical policy and strategy.
      AESA: Organization, supervision and inspection of the safety of air transport.




      Aena owns 100% of Aena Desarrollo Internacional S.A.                             management, operation and conservation of the air cargo
      whereby it participates in the management of different                           centres or similar facilities at Spanish airports. The figure
      airports abroad. It also has a 100% holding in CLASA,                            shows the percentages of Aena’s holdings in the different
      a company dedicated to the promotion, construction,                              companies in which it has an interest.



146    Corporate Social Responsibility Report 2009
                                                                                                                                           About Aena




                                                          Aena’s subsidiaries and holdings

                         Subsidiaries and majority interests
                               and Fundación Aena                                                                         Minority interests




                                                                                   INECO               RAESA              Group               Galileo
    Aena                                                        CRIDA               Ingeniería y                                            Industries y   BARCELONA
                           CLASA               Fundación      Centro Referencia    Economía del        Restauración     EAD Europe         ESNIS GMBH
                                                                                                                                                            REGIONAL
Internacional            Centros Logísticos                     I+D+i en ATM      Transporte, S.A.     Aeropuertos        Restauración
   Aena Desarrollo      Aeroportuarios, S.A.     Aena                                                 Españoles, S.A.     Aeropuertos      19,3%           Agencia Metropolitana
 Internacional, S.A.                                            66,66%            61,09%              48,99%             Españoles, S.A.                   Desarrollo Urbanístico
                            100%                 100%                                                                                                      e Infraestructuras. S.A.
    100%                                                                                                                    36%                                   36%




                   Aena Desarrollo Internacional has holdings in the following
                   companies:
                                                                                                     INECO, in turn, has holdings in the following companies:
                       Aeropuertos del Caribe, S.A. ACSA (40%)
                                                                                                        Tecnología e Investigación Ferroviaria, S.A., TIFSA,
                       Sociedad Aeroportuaria de la Costa, S.A., SACSA
                                                                                                        with a 49% share of the direct capital
                       (37.9%)
                                                                                                        Ineco do Brasil, S.L. (99%)
                       Aerocali, S.A. (33.3%)
                                                                                                        ACRIDA (16,7%)
                       Aeropuertos Mexicanos del Pacífico, S.A., AMP
                       (33.3%), which in turn has a 17.3% interest in Grupo                             Tenemetro, S.L.
                       Aeroportuario del Pacífico (GAP)                                                  Rapivia, S.A. (10%)
                       European Satelite Provider, ESSP SAS (16.7%)                                     Euskomodal, S.A. (5%)
                       ESSP EEIG (16.7%)
                       ADL (10%), a través de la cual se participa en TBI




        Key features:
          • MISSION: To provide management services that contribute to the development of domestic and international
            air transport with safety, quality, economic efficiency and respect for the environment
          • To facilitate intermodal mobility through the development of infrastructures and marketing of spaces and
            services at airports
          • To meet it customers’ needs and expectations




                                                                                                                         Corporate Social Responsibility Report 2009                  147
              About Aena




      WE STRIVE TO CONTRIBUTE TO THE DEVELOPMENT OF SOCIETY

      Air transport has become increasingly popular in an                                  • Spain is the second most popular destination
      evermore interconnected world and the global econo-                                       among tourists worldwide, after France and fol-
      my has ultimately made airports essential for personal                                    lowed by the United States and China. Of the 57.4
      and business relations. It is more and more beneficial                                     million foreign tourists who visited Spain in 2008,
      to be connected through a complex and broad net-                                          77.3% travelled by air3.
      work of air routes, considering the easy access, the
      savings in time and money, and the added guarantee                                   • In 2009, Aena’s Spanish airports recorded a to-
      of the highest levels of quality and safety which have                                    tal of 187.6 million passengers.
      been achieved in this means of transport.
                                                                                           • There is currently 2.5 times more air traffic at the
      As for Spain, air transport has an additional strategic                                   entirety of Spanish airports since the creation of
      relevance:                                                                                Aena in 1991, for it went from 73.5 million in the
                                                                                                year 1990 (base year of calculation), to 187.6 mil-
      • For territorial continuity, connection and cohesion                                     lion in 2009, which means an accumulated growth
                                                                                                of 155.2% and a year-on-year average of 5%.
      • Because of its peripheral situation in southern Eu-
           rope, granting it an advantageous position as a                                                            AIR TRAFFIC 2009
           bridge between Europe and Latin America and                                      AIRPORTS
           between Europe and Africa, which has been ac-                                    • 187,6 million passengers
           centuated since the eastern European countries
                                                                                            • 2,2 million aircraft
           joined the EU.
                                                                                            • 565,000 tons of cargo

      • Because of the industry’s impact on the regional                                    AIR NAVIGATION
           economies. At Aena network airports, on average                                  • Peninsula (airspace): 1,766,879
           950 direct jobs are created per million passengers1                              • Canary Islands: 282,495
           (it is estimated that as many as 140,000 direct jobs
                                                                                            • Total FIR Spain: 1,869,873
           are created in Spain by Aena network airports),
           which, in turn, leads to the creation of a significant
           number of indirect and induced jobs. This figure
                                                                                                AENA IS THE LEADING AIRPORT
           may fluctuate between 300 and 1,500 jobs de-
                                                                                                ORGANIZATION WORLDWIDE AS REGARDS
           pending on the type of airport (low, medium, high
                                                                                                PASSENGER THROUGHPUT:
           or very high density).
                                                                                                Spain contributes 14% of the total number of
      Because of the importance of tourism to our economy                                       passengers in Europe travelling by air.
      and its great dependence on air transport: the tour-                                      Spain ranks third in Europe (following the UK
      ism industry makes for 10.5%2 of the Gross Do-                                            and Germany) regarding the volume of air tra-
      mestic Product (GDP).                                                                     ffic managed.

      1.- The social and economic impact of airports in Europe (ACI, Europe 2004). Plan
      Sectorial del Transporte Aéreo (Avance 2009)
      2.- Source: Annual Report 2009: Spanish Ministry of Industry, Tourism and Commerce   3.- Source: Institute of Tourism Studies (Frontur. Dec. 2008)




          Key feature:
            • It is estimated that as many as 140,000 direct jobs are created by Aena’s network airports, and that the in-
              direct and induced jobs exceed 300,000, which means 440,000 overall jobs or 2% of the active population.
              (PSTA Avance 2009)



148    Corporate Social Responsibility Report 2009
                                                                                                                                 About Aena




AENA, GLOBAL SERVICE PROVIDER

Aena’s international business activity is developed                                     • And another 13 in which Aena Internacional has
through Aena Desarrollo Internacional S.A., using                                           a holding through TBI (in a partnership with Aber-
Aena’s experience and aeronautical know-how around                                          tis); Aena’s interest in 5 of these is through man-
the world, participating in airport management in                                           agement contracts.
different countries and in important international air-
navigation projects.                                                                    Although it is not within the scope of this report,
                                                                                        it is important to point out that Aena Desarrollo
              PASSENGERS AND OPERATIONS                                                 Internacional has ISO 9001:2008 certification, and
             WORLD–EUROPE–SPAIN YEAR 2009                                               employs Aena’s concept of excellence in manage-
                            Passengers              Aircraft operations                 ment and service quality at the airports it operates
                                                                                        abroad, as well as the multi-national air navigation
                          No.                          No.
                    passengers
                                      Variation
                                                    operations
                                                                   Variation            projects in which it participates, mainly in Europe.
                                      2009/2008                    2009/2008
                       (millions)                   (millions)

                                                                                        Worldwide, it has a 4.3% market share of passen-
World                   4,378.6             -2.7%        63.9         -5.5%
                                                                                        gers and 3.4% of operations
Europe                  1,351.6             -5.5%        17.7         -7.1%
Spain                      187.6            -8.0%            2.2    -10.4%

                                                                                            RELEVANT INFORMATION ABOUT AENA:

Abroad (Latin America, North America, the United                                              • It has a 13.9% market share of passenger
Kingdom and Sweden), Aena has an interest in 29 air-                                            throughput and 12.4% of operations
ports:                                                                                        • Madrid-Barajas Airport ranks 4th in Europe in
                                                                                                terms of passengers and aircraft operations
• 116 operated by Aena Internacional: 12 in Mexico,                                           • Barcelona-El Prat ranks 9th in passenger
   3 in Colombia and 1 in Cuba                                                                  throughput and 8th in aircraft operations




                                                                                                                                                   SWEDEN
                                                                                                                                                  Stockholm
                                                                                                               UNITED KINGDOM
                                                                                                    Belfast-International
                                                                                                                                   London-Luton
                                                                                                       Cardiff-International




                                                                                                                               ESPAÑA
                                                                                                                               47 airports
        Burbank              UNITED STATES                                                                                      2 heliports
                                                                   Raleigh-Curham
             Tijuana            Mexicalia           Atlanta
                La Paz      Hermosillo              Macon
                                                      Orlando-Sanford
              Los Cabos         Los Mochis
                                       Aguascalientes    CUBA
                       Guadalajara                       Cayo Coco
    MEXICO                              Guanajuato-Bajío
                  Puerto Vallarta         Morelia
                          Manzanillo
                                                          COLOMBIA
                                                                         Barranquilla
                                                                         Cartagena
                                                                           Cali



                                                                                  BOLIVIA
                                                                     La Paz       Cochabamba
                                                                                     Santa Cruz
             About Aena




      AENA’S CORPORATE GOVERNANCE:
      THE KEY TO EFFICIENT AND COORDINATED MANAGEMENT
      Governance structure                                         budget, which are incorporated into the planning and
      The organization’s governance structure is stipulat-         budgets of the State and subjected to the mandatory
      ed in its articles of association, approved by Royal         formalities for their approval by Spain’s legislature.
      Decree 905/1991, on June 14th, with its subse-
      quent modifications (Royal Decree 1993/1996, of
      September 6th, Royal Decree 1711/1997, of No-                The powers of the Board of Directors
      vember 14th, Royal Decree 2825/1998, of De-                  are those of governing and directing
      cember 23rd) differentiating, in its article 15, two         the management and administration of
      governance bodies, on the one hand the Board of              the public body in its entirety, especially
      Directors, and on the other hand the Managing Di-
                                                                   taking into account its economic,
      rector, who is also the Chairman of the Board of
      Directors as stated in article 17.2 of the aforemen-
                                                                   environmental and social impacts, in
      tioned articles of association.                              accordance with Aena’s CSR policy

      The Board of Directors consists of the Chairman and
      at least eight or at most fifteen members, who are ap-        Aena’s good governance
      pointed and removed by the Ministry of Public Works
      and Transport. Currently, there are fifteen members on        The Chairman and Board of Directors, as members of
      Aena’s Board of Directors, though none of them per-          a professional administrative body, are all subject to
      forms executive functions in the organization, having        the rules of forbearance and recusal established for
      been designated among government officials, most of           all administrative bodies in Law 30/1992, of Novem-
      them invested with the condition of Senior Officials.         ber 26th, in the legislation on Public Administrations
      Only the Chairman of the Board, a post that falls to the     and the Common Administrative Procedure. If those
      organization’s Managing Director, performs the execu-        members are not deemed Senior Officials, they are
      tive functions that it are attributed by article 26 of the   subjected to the Law of Incompatibilities of Public Civ-
      organization’s articles of association.                      il Servants (Law 53/1984, December 26th), whereas
                                                                   those who are invested with this status are subject to
      In order to secure a focused approach to the assess-         Law 5/2006, of April 10th, which regulates the con-
      ment of and decisions about specific issues, there are        flicts of interests of members of the Government and
      several specialized committees, as shown in the graph:       Senior Government Officials.
      Hiring Committee, Investment Committee, Special
      CSR Commission, etc.                                         In accordance with Aena’s articles of association, the
                                                                   members of the Board are nominated and removed
      The Board approves the organization’s long-term plan,        by the Ministry of Public Works and Transport (Art.
      the annual operating plan and the corresponding              17.2).




         Key feature:
           • The Board of Directors and the Corporate Management Committee are in charge of planning and
             the achievement of Aena’s strategic objectives aligned with the Strategic Infrastructure and Trans-
             port Plan (PEIT) of the Ministry of Public Works and Transport. The deployment and coordinated
             accomplishment of these objectives is supported by the Spanish Airports and Air Navigation Mana-
             gement Committees.




150    Corporate Social Responsibility Report 2009
                                                                                                            About Aena




The designation of these board members normally falls to              Therefore, the “Code of Conduct for Directors and
government civil servants who are either career officials              Managerial Staff” has been in place since November
or Senior Officials, which entails their prior selection from          2008. It contains behaviour guidelines and recom-
among individuals who are qualified and experienced fulfill-            mendations for employees regarding work, people, re-
ing posts of responsibility in public or private management.          sources and the environment.

Aena believes that operational rules and procedures                   Aena’s articles of association establish the functions
should not be the sole frame of reference for profes-                 and obligations of its governing bodies and among
sional practice, but that it must also be inspired and                other issues they specify that the Board of Directors is
guided by ethical and behavioural principles associat-                in charge of directing the organization’s administration
ed with professional activity.                                        and management.


   ORDER APU/516/2005: GOOD GOVERNANCE CODE FOR SENIOR OFFICIALS
   OF THE SPANISH GOVERNMENT

   This applies to the board members and, as senior officials, the Chairman and Managing Director of the organization
   and the directors of the differentiated business units:

   “…senior officials of the national public administration temper their actions to the following ethical and behavioural
   principles: objectivity, integrity, neutrality, responsibility, credibility, impartiality, confidentiality, dedication to public
   service, transparency, exemplariness, austerity, accessibility, efficacy, honesty and promotion of the cultural and
   environmental environment and equality between men and women…”




AENA’S PARTICIPATION IN PUBLIC POLICY
In accordance with its articles of association, the                   transport policy, notwithstanding the powers that,
mission of the public company Aeropuertos Espa-                       in activities related to the performance of sovereign
ñoles y Navegación Aérea, created by the provi-                       functions, may correspond to other ministerial de-
sions in article 82 of Law 4/1990, of June 29th (RCL                  partments.
1990/1336 and 1627), is to contribute, within its
power, to the development of air transport in Spain,                  The Spanish government’s general transport policy is
and to guarantee safe, smooth, effective and eco-                     described in the Strategic Infrastructure and Transport
nomical air transit, providing quality service in step                Plan (PEIT 2005-2020) and Aena has collaborated on
with the demands of clients and users, within the                     this in the air transport industry, and contributed to
framework of the Spanish government’s general                         putting it into practice through its actions.




   Key feature:
     • Aena’s Code of Conduct for Directors and Managerial Staff represents a means of conveying our ethical
       culture, and a policy tool that reinforces Aena’s corporate identity.




                                                                                            Corporate Social Responsibility Report 2009   151
             About Aena




      Aena’s projects are planned following the standards set          Aena’s collaboration with the public national, region-
      by the national governmental institutions by drawing             al and local administrations begins with finding ways
      up a pertinent long-term plan, which is approved by              to meet needs for airport facilities, continues during the
      the Board of Directors and sent to the relevant depart-          phase of gathering the data used for drawing up mas-
      ment (Departamento de Adscripción) for its approval              ter plans and more specific plans for the airports, carries
      by the Spanish government and parliament within the              on during the phase in which the formalities needed for
      National Budgets.                                                their approval are undertaken, and extends to the build-
                                                                       ing phases of the different facilities, and lasts throughout
      In accordance with regulations, its main planning instru-        the time they are in operation. An effort is made to apply
      ments, the Airport Master Plans, are informed by the af-         socially responsible concepts throughout all the process-
      fected administrations and all their projects are subjected      es and to cooperate at all times with the governments of
      to environmental impact studies with the corrective or           the communities affected in order to develop an ethical
      compensatory measures that each case may require.                and socially responsible management culture.




      MANAGEMENT SERVING SOCIETY
      During 2009 Spain was affected, as were the other coun-          In the medium term, and with the recovery of eco-
      tries in its vicinity, by international economic turmoil.        nomic activity and the ensuing growth in the air-traffic
      There was a clear decline in the chief indicators (growth,       demand, efforts will focus on adjusting the capacity of
      unemployment rate, CPI, etc.) that have an impact on             airport facilities (and equipment), as well as air naviga-
      air transport, thus provoking a downturn in traffic, both         tion systems, to that future growth.
      worldwide and on the European and domestic scale.
                                                                       The main factors that may influence the development
      What is at hand then is a situation of economic crisis           of the projected actions are:
      associated with a considerable amount of uncer-
      tainty that is affecting air-traffic demand by signifi-            • The prolongation of the current situation of
      cantly reducing it.                                                  domestic and international financial crisis, which
                                                                           would have negative repercussions on projected
                                                                           growth in air-traffic demand and therefore on an-
         THE MAIN CHALLENGE: TO SATISFY
                                                                           ticipated income.
         STAKEHOLDERS’ EXPECTATIONS

         Aena’s main challenge is to fully satisfy the                 • The environmental aspects, which entail the need
         expectations of its stakeholders, and the society at              to make the provision of air-transport services com-
         large, dealing with the evolution of the changes                  patible with environmental conservation in a frame-
         in demand, ensuring economic viability, achieving                 work of safety, quality and efficiency.
         environmental sustainability and at the same time
         improving safety, quality and business efficiency.             • The evolution of fuel prices: when these prices
                                                                           rise, costs for airlines are increased, which may




         Key feature:
           • Aena, as an organization attached to the Ministry of Public Works and Transport, participates in public po-
             licy design in fulfilment of its duty to collaborate with other public administrations, as is stated in article 4
             of Law 30/1992 of the Legal System for Public Administrations and Common Administrative Procedure.



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                                                                                                About Aena




   ultimately influence the prices of tickets and, to        • Business restructuring within the aviation industry
   a greater or lesser extent, air-traffic demand,               and its repercussions in this industry’s new market
   as well as possibly indirectly affecting growth              structure (greater presence of low-cost airlines, ma-
   rates.                                                       jor alliances, etc.).

• It is also very important to take into account
   the repercussion of the entrance into service            All told, the air routes between Madrid-
   of the high-speed train (AVE), which covers              Barajas and Malaga, and Madrid-Barajas
   several important peninsular routes (Barcelona,          and Barcelona-El Prat, have lost more
   Malaga, Valencia, Galicia…). It is necessary to          than 2.5 million passengers since the
   seek to achieve intermodality and to comple-
                                                            new AVE lines began operating on
   ment air transport with this growing means of
   transport.
                                                            December 31st 2009




LOOKING TOWARD THE FUTURE
Aena approaches its future management with the              • The management of airport facilities and public as-
challenge of dealing with the current economic cri-             sets or property that belong to airport premises
sis. Maintaining the highest levels of safety and quality   • The strategic, commercial and promotion planning
is its chief objective, and it intends to achieve this by   • The proposal of the Master Plan, the Budgets and
reducing costs and becoming more efficient, thus fa-             Annual and Long-Term Investment Programmes and
vouring air transport in general as well as the country’s   •   The proposal of charges and public fees and the
foremost industry, tourism.                                     approval of private prices.

Under this premise, and in accordance with the gov-         In the case of airports with high volumes of traffic and
ernment’s commitments, Aena will evolve toward a            those that are especially complex to manage, and as
new corporate model in which it will maintain its con-      long as their economic-financial viability is guaranteed,
dition as public company, with the responsibilities of      subsidiary companies will be created that enable indi-
a provider of air navigation services, and it will also     vidualized management. Therefore, they will still be
create the state corporation Aena Aeropuertos, S.A.,        state corporations, yet they will be management com-
which will be in charge of the management and op-           panies, that is, the airport assets and liabilities will lie
eration of all current airports, and in which a limited     in the parent company “Aena Aeropuertos, S.A.” The
amount of private capital will be admitted.                 Board of Directors of these airports will consist in a gov-
                                                            ernmentally-appointed majority and it is projected that
This corporation will take on the following functions:      it will represent the autonomous communities as well as
• The provision of all airport services                     the town halls and the chambers of commerce.




     Key feature:
       • Aena will evolve toward a new, more efficient, corporate model in which the participation of some of its
         public and private stakeholders is projected




                                                                                Corporate Social Responsibility Report 2009   153
                                         About Aena




      AENA, COMMITTED TO CSR

      Over the past few years, and always upholding the                                                                                                                                                                                                                                  Owing to the far-reaching nature of the programme
      European EFQM model as benchmark for excellence                                                                                                                                                                                                                                    and for the deployment on all levels of the new CSR
      in management, thus far Aena has approved poli-                                                                                                                                                                                                                                    business policy and strategy, a work team has been cre-
      cies applicable on a corporate level and/or in the                                                                                                                                                                                                                                 ated consisting of representatives from all Aena units
      different business units that have culminated in the                                                                                                                                                                                                                               that are directly involved in the daily management of
      approval in November 2009 of a Corporate Social                                                                                                                                                                                                                                    corporate social responsibility.
      Responsibility Policy and CSR Strategy. Similarly, it
      aims to unify criteria, actions and, in general, the                                                                                                                                                                                                                               The following figure visually represents how CSR stands
      organization’s different policies and activities, all un-                                                                                                                                                                                                                          as a referent integrated into all of the organization’s dif-
      der the scope of CSR.                                                                                                                                                                                                                                                              ferent policies and planning and management tools:




                                                                                                                                                       AENA’S CSR POLICY AND STRATEGY

                                                                                                                                                                                                                                                                                                                                                                                Planning rules and tools
                                                                                                                                                                                             Code of Conduct. Executives and Structure (2008)
                                                                                                                                             company vehicles and petrol, travel and home)




                                                                                                                                                                                                                                                                                                                                    POSSIBLE POLICIES TO ADOPT IN FUTURE
                                                                                                                                               Executive policy (Entertainment expenses,
           Workplace risk prevention policy (2001)




                                                                                                                                                                                                                                                                                                                                                                               Aena articles of association
                                                           Internet access and content filtering




                                                                                                                                                                                                                                                Privacy policy. Protection of personal
                                                                                                  Aena employee travel policy (2009)




                                                                                                                                                                                                                                                                                         EXCELLENCE MODEL (EFQM)




                                                                                                                                                                                                                                                                                                                                                                            General standards for hiring, etc.
                                                                                                                                                                                                                                                                                                                   R&D&I strategy
                                                                       policy (2010)




                                                                                                                                                                                                                                                             data (2008)




                                                                                                                                                                                                                                                                                                                                                                               Collective agreements and
                                                                                                                                                                 (2008)




                                                                                                                                                                                                                                                                                                                                                                           frameworks for action or approved
                                                                                                                                                                                                                                                                                                                                                                                       agreements


                                                                                                                                                                                                                                                                                                                                                                             Aena austerity plan 2010-2013



                                                                                                                                                                                                                                                                                                                                                                                  STRATEGIC PLANNING
                                                                                                                                                                                                                                                                                                                                                                           (PEIT 2005-2020, P.A.P. 2010-2013)




                                                                                                                                       DAE                                                                                                                                               DNA                                                                                     UUCC
                                                                                                                                                                            Environmental                                                                                                                                                                                            Quality policy (2009)
                                                     Quality policy                                                                                                             policy                                                                                                     Quality, environment and
                                                                                                                                                                                                                                                                                             safety policy (2009)


                                          Services Offered                                                                                                        Services Offered to                                                                                                                    Air Navigation Service                                                      Environmental policy
                                         to Airlines (2008)                                                                                                       Passengers (2008)                                                                                                                           Offer (2008)                                                                  (2003)




       Key feature:
        • Among the most notable undertakings carried out by Aena in recent years is the Board of Director’s approval
          in November 2009 of Aena’s CSR Policy and Strategy, an instrument integrating the different projects and
          strategies in this regard that the various units of the organization have been developing for years.


154    Corporate Social Responsibility Report 2009
                                                                                                                            About Aena




   In accordance with the CSR Policy and Strategy, Strategic Planning aims to integrate the organization’s
   efforts and resources through the deployment of strategies, plans, programmes, objectives and indicators,
   aligning all the actions with CSR and reinforcing Aena’s commitment to society, with special
   consideration for its stakeholders.




Aena’s Strategic Planning                                                        From planning… to the establishment
Aena’s strategic planning process arises from the spe-                           of priorities
cific needs of an airport and air navigation organization                         Aena’s strategic planning process continuously reacts to
within the context of air transport, an extraordinarily                          the monitoring and measurement mechanisms which,
complex and unusual industry owing to the fact that                              through administrative controls and the balanced score-
it hinges on all sorts of contingencies and changes in                           card (BSC), enable it to adapt the strategies to a changing
society, and the intervention of multiple and highly in-                         reality and to the evolution of the markets.
terdependent agents each with its own expectations
and priorities.                                                                  Yearly, and following approval by the Board of Directors,
                                                                                 a set of maximum level objectives are established aimed
Risk assessment, improvement opportunities, etc.                                 at improving traditional strategic planning, taking into
are a part of the organization’s planning process.                               account the national objectives and guidelines set by the
Similarly, and from the economic point of view, the                              Ministry of Public Works and Transport, as well as the re-
necessary risk assessments are periodically carried                              sults of the analysis carried out by the Board and the stra-
out for the organization’s management and viabil-                                tegic guidelines stemming from this.
ity.
                                                                                 Based on the socio-economic scenario existing at
The aim of the planning process is to direct and inte-                           the end of 2008 and taking into account the strate-
grate the organization’s efforts and resources through                           gic challenge of developing the New Airport Man-
the deployment of strategies, plans, programmes, ob-                             agement Model, Aena’s main strategic priorities for
jectives and indicators.                                                         2009 were established as follows:




    To maintain maximum                     To improve efficiency                          To achieve                            To develop
     levels of safety and                     and productivity                          environmental                       infrastructures and
           security                                                                      sustainability                           services




 Maintaining the highest levels of       Progress will continue to be made      Another one of Aena’s main priori-     The development of infrastructures
 safety will continue to be Aena’s       to improve efficiency and producti-     ties is making aviation operations     and airport and air navigations ser-
 foremost strategic priority under an    vity through an Aena austerity plan    and infrastructure development         vices will continue through:
 integral safety concept in its triple   guided by:                             compatible with the environment,
 perspective:                                                                   especially by:                            Enhancement of the value of the
                                            Structural reform of air naviga-                                              new facilities and improvement
    Aeronautical operational safety         tion                                   Reducing nuisance from noise in        in the quality of the services pro-
    Security of people and property         Improved productivity of human         airport vicinities                     vided to passengers and airlines
    And workplace risk prevention           resources                              Reducing greenhouse gas emis-          And effectively and efficiently
                                            Overall reduction in spending and      sions                                  adapting capacity to demand in
                                            improved efficiency of processes        And promoting the use of re-           order to successfully meet the cu-
                                            Rationalization of the investment      newable energies                       rrent and future requirements of
                                            plan                                                                          air transport
                                            Increased income




                                                                                                           Corporate Social Responsibility Report 2009          155
             About Aena




      These strategic priorities have been translated into the                                               the approval of the Corporate Social Responsibility policy,
      company’s following Strategic Objectives:                                                              is the integration of this concept into strategic planning,
                                                                                                             in keeping with the need to carry out proper monito-
      • To observe the Operations Budget 2009 for Aena’s                                                     ring and measuring of its actions, not only from the pers-
          operating expenses                                                                                 pective of the traditional strategic priorities, or scope of
      • To improve Aena’s energy efficiency:                                                                  the Strategic Infrastructure and Transport Plan (PEIT), but
        - Reviewing electricity and gas contracts                                                            from the 4 dimensions of CSR: Economic, Environmental
        - Taking measures to achieve energy-savings and                                                      and Internal and External Social Sustainability.
               efficiency at facilities
          - Other measures: alternative energy sources, etc.
      • To improve the compatibility of airport operations                                                   In order to fully integrate the CSR
          and the environment                                                                                policy, all the organization’s planning
      • To adapt the infrastructures and services on offer                                                   mechanisms and tools must be adapted
          to demand

      The results obtained indicate that the year 2009 ended                                                 As the following graph shows, Aena’s planning stra-
      with the achievement of the company’s strategic ob-                                                    tegy is designed in a cascading style, placing the
      jectives as planned.                                                                                   stakeholders’ satisfaction as the basic referential
                                                                                                             element, balanced against the purely business-
      One of the major challenges Aena faces in 2010, after                                                  oriented strategic objectives.


                                                                                            STRATEGIC PLANNING


                                                                                                                                                             INTEGRATE

                                                     Aena’s stakeholders                                                                            Identify what we do, how we do
                                                                                                                                                    it, and why we do it, to be able to
                            Mission/Vision/CSR Policy/Priorities (5) and General Strategic Objectives (14)                                          determine why and how a project,
                                                                                                                                                    data… can be viewed from the CSR
           >4 years       Strategic Infrastructure and Transport Plan (PEIT)                                   Master Plans                         perspective
                                              2005-2020                                                      2001-2015/2020

                          Aena’s
                      Long-term Plan                                                                                                                            Economic
                                         Long-term Business
                                         Unit Plans:
            4 years

                                                                                                 }
                                           Airports
                                           Air Navigation              Business Plans:                       Investment Plans
                                                                        Airports                                                                                  RSC
                                             Long-term
                                         Corporate Unit Plans                                                   Results                                Social          Environmental
                                                                                            Results PEIT     Unemployment Results GSO Results CSR
                                                                                              Scope           Management              dimensions
                           Aena
             1 year
                       Operating Plan                                                    Objectives (1-2-3-4)
                                                                                         Action Programmes
                                                       Operating                         Indicators                         Scorecard               Seek and establish relationships:
                                                         Plans                                                                (BSC)                 CSR-objectives

                                                                                               1 Ref OEG - 3 Ref RSC - 2 Ref PEIT - 4 Ref SGD

                            Aena            Business Units                  Workplaces:                            Teams / People
                                           Corporate Units                      Airports,                       Organizational deployment
                                                                Regional Directorates of Air Navigation...




       Key feature:
        • In recent years Aena has developed and perfected its mechanisms of strategic planning and management
          control as key instruments for decidedly improving environmental, economic and social quality standards,
          essential elements for progressing in the sustainable development of such a socially significant realm of
          action: the management, planning, development, maintenance and evolution of airport and air navigation
          services and infrastructures.


156    Corporate Social Responsibility Report 2009
                                                                                                             About Aena




Aena’s management control
The strategic planning circle is completed by an ex-                    traditional technical, operational or accounting and fi-
haustive control and monitoring procedure that en-                      nancial measurements.
ables advancing in the process of continual managerial
improvement.                                                            Moreover, in an effort to improve and reinforce the
                                                                        commitment and involvement of employees in the
All this is performed through the Strategic Manage-                     achievement of strategic objectives, this system is asso-
ment and Direction System, including both a Manage-                     ciated with a Performance Management System (PMS),
ment Scorecard for Senior Executives and a Balanced                     a tool through which workers’ contributions to the ac-
Scorecard, whereby Operating Plans are monitored,                       complishment of Aena’s goals are evaluated and rec-
and together, they provide an overview of the com-                      ognized by assessing outcomes, therefore fostering a
pany and its key priorities, which is not limited to                    common vision of the company’s strategic objectives.




                                                                           OBJECTIVES              Performance
                        COMPANY                     UNIT                    PEOPLE/
                        OBJECTIVES              OPERATIONAL                                        Management
                                                                             TEAMS
                                                   PLANS
                                                                         ORGANIZATIONAL DEPLOYMENT
                                  Workplace: Airports,
                              Regional Directorates of AN…                          Teams/People

                                               AENA’S STRATEGIC PLANNING




                                          Management Control and Monitoring


                                                             Management control
                                                             and monitoring tools


                 Monitoring and analysis                                                           Decision-making



       Periodically monitor and analyze programmes and                                   Review achievement of objectives
       indicators                                                                        Decide on corrective actions
       Propose corrective actions                                                        Based on executive committees
       Based on the use of (BSC) software                                                Carried out less frequently
       Carried out frequently




                        SCORECARD                                                         GOVERNANCE STRUCTURE


       59 Balanced Scorecards (BSC)
       599 Users                                                REPORTS
       722 Objectives
       1147 Programmes
       1289 Indicators




   Key feature:
    • The performance of Aena’s Management Committee, in its financial, environmental and social manage-
      ment of the organization, is evaluated by a Balanced Scorecard (BSC) and the Performance Management
      System which affects all its components.


                                                                                             Corporate Social Responsibility Report 2009   157
                 About Aena




      PRINCIPAL DATA ON ACTIVITY IN THE YEAR 2009

      Financial profit / loss
      The principal data on Aena’s financial profit/loss in the year 2009 are provided below:

                          Indicator (thousands €)                                                        2007a                                   2008                                      2009
       Economic value generated                                                                               3,002,363                                     3,016,738                         2,899,735

       Net turnover                                                                                           2,956,215                                     2,986,477                         2,867,753
       Non-core and other operating incomeb                                                                          32,251                                    11,618                              11,604
       Interest income                                                                                               13,897                                    18,643                              20,378
       Economic value distributed                                                                             2,436,070                                     2,567,175                         2,450,532
       Economic value retained                                                                                      566,293                                  449,563                              449,203


                          Indicator (thousands €)                                                        2007a                                   2008                                      2009
       Economic value distributed                                                                             2,436,070                                     2,567,175                         2,450,532
       Stock                                                                                                         69,028                                    74,726                              63,295
       Staff costs                                                                                            1,147,245                                     1,201,387                         1,206,692
       Other operating costsc                                                                                       864,530                                  879,538                              950,452
       Financial costsd                                                                                             309,494                                  394,507                              288,257
             e
       Taxes                                                                                                         43,654                                    14,835                             -59,885
       AENA Foundation                                                                                                2,119                                        2,182                            1,721

      a.- The data from f inancial year 2007 differs from that published in Aena’s 2007 Report in order to make it compatible with the other years.
      b.- The data on “Non-core and other current operating income” coincides with the concept of “other operating income”, excluding the operating subsidies added to the
          year’s profit and loss account.
      c.- The data on “Other operating expenses” excludes values of “taxes”, “losses, depreciation and variation of provisions for commercial operations” and “Aena Foundation”.
      d.- The data on “Financial expenses” coincides with the real cost of third-party financing (costs of financing through loans).
      e.- This corresponds to the difference between the value of “income tax” and “other taxes or levies”




      Investments
      The significant investment Aena has made in recent years has been translated into an unprecedented process of mod-
      ernization and increased capacity of our country’s aeronautical infrastructures, which has encompassed each and every
      one of the network’s 47 airports and 2 heliports, in addition to the air navigation system.

      The following chart shows the investments made during the 2000-2009 period and those projected in the long-term
      plan for 2010-2013 according to the Austerity Plan:


                                                                Investment made 2000-2009                                                       Long-term plan for period
                                                                                                                                                       2010-2013
                                            Period                              Total                       Annual average
                                                                                                                                                    Total           Media anual
                                        2000-2009                            15,478.6                            1,547.9                        4,836.2               1,209.0
                                          2000-2003                            4,289.3                              1,072.3
                                                                                                                                            Note: figures according to Austerity Plan
                                          2004-2008                            9,426.7                              1,885.3
                                                                         2,504.5
                                  Data in millions of euros
                                                                                                                      2,121.5
                                                               1.954,2                                    1,988.3
                                                                                                                                1,762.7 1,718.0
                                                                                    1,387.4 1,425.0
                                                    1,059.6                                                                                            1,203.0
                                                                                                                                                                    1,088.0
                                           830.5                                                                                                                              828.0
                                444.9



                                 2000       2001       2002       2003      2004        2005      2006       2007       2008      2009       2010           2011     2012       2013


                              NOTE: The applicable criteria is that of payment, not that of technical certification. The figure for the financial year 2009 corresponds to that of closing.




158    Corporate Social Responsibility Report 2009
                                                                                                            About Aena




In the current situation, planning criteria must enable        be assessed according to their overall positive balance
allocating financial resources as effectively and effi-          of costs, investment costs as well as subsequent op-
ciently as possible in order to increase the competitive-      erating costs, and their “benefits”, measured by their
ness of air transport.                                         contribution to the criteria of effectiveness (safety, ca-
                                                               pacity, quality, environmental sustainability) as well as
The criteria of effectiveness employed basically val-          their socio-economic benefits.
ue the contribution of the investment to:
                                                               The application of all these criteria should lead to very
• Overall safety, both the safety of aeronautical op-          competitive fees for all air transport customers (basi-
    erations and the security of people and property.          cally aviation operators and passengers) when using
•   Infrastructure capacity, both airside (airfield) and        the facilities (airports and air navigation).
    landside (terminals and access), taking into account the
    requirements of demand and its different users (hub        Subsidies received
    operations, low-cost airlines, corporate aviation, etc.)   During 2009, the most significant subsidies Aena re-
•   Service quality to be provided through adequate            ceived were the capital subsidies from official Europe-
    infrastructures in terms of accessibility, conve-          an agencies (FEDER in its totality). The gross amount
    nience and punctuality                                     accrued during this period was 32.5 million euros.
•   Environmental sustainability in terms of inte-
    grating the facilities into the landscape, reducing                 Indicator                 Aid 2007 -2013                2009
    noise pollution, reducing greenhouse gas emis-              Subsidies received
                                                                (millions of euros)                              270.1           32.5 (*)
    sions and improving energy efficiency
                                                               (*) The FEDER subsidies received during the financial year 2009 amounted to
                                                               €22.8 million. This figure corresponds to the net amount of the subsidy, equiv-
As regards the criteria of efficiency, where the fi-
                                                               alent to 70% of the gross value. Therefore, the gross amount yielded equals
nancial component is introduced, investments must              €32.5 million.




MAIN AIRPORT MODERNIZATION PLANS

Airports are essential elements of territorial devel-          Airport projects in progress:
opment and cohesion. Among the most notewor-
thy actions undertaken by Aena are those focused               • The Malaga Plan is underway, with this air-
on increasing the capacity of our airports (expan-                  port’s New Terminal Area operating since March
sions of runways and terminal buildings) and en-                    2010.
abling them to raise the number of operations that             •    Construction of new passenger terminals at Ali-
can take place in conditions of poor visibility (ILS sys-           cante and Santiago de Compostela airports
tems), featuring:                                              •    Expansion of the terminal buildings of Ibiza and
                                                                    Gran Canaria airports
• The expansion of Barcelona-El Prat Airport (ope-             •    Construction of a pier hub at Palma de Mallorca
    rating since June 2009) has enabled doubling its                Airport and the expansion of Valencia Airport
    capacity, to reach 70 million passengers and 90            •    Construction of the new Algeciras Heliport
    operations/hour.                                           •    Expansion of the runway at Cordoba Airport




    Key feature:
     • Putting in place the Austerity Plan, which was drawn up during 2009 to be implemented in 2010, will permit
       a 2,273 million reduction of the accumulated debt by the end of 2014, which will translate into 14.8% less
       debt than that projected in the current long-term plan 2010-2013.


                                                                                         Corporate Social Responsibility Report 2009            159
              About Aena




      • Expansion of the terminal building, runway and                and competitiveness of the 50 most important airport
           control tower at Pamplona Airport                          organizations or airports in the world.
      •    Operational improvements at Bilbao Airport
      •    Construction of a new terminal area at La Palma            In its latest publication, in October 2009, the same
           Airport                                                    tendency as in previous years was confirmed:
      •    Expansion of passenger terminal buildings at Leon
           and Badajoz airports                                       Aena is the most efficient airport organization in
                                                                      Europe in terms of:
      Main plans for                                                  - Passengers per employee: in a proportion 50%
      modernizing air navigation                                         higher than the European average
      In the realm of air navigation the main modernization           - Total costs per passenger: 44.3% lower
      plans undertaken focus on convergence toward the                - Costs per aircraft: 43.3% less
      common technical solutions projected in the Single
      European Sky Regulations and its associated SESAR4              The Spanish airport network is highly competitive.
      programme, which will basically set the course for the          - Aeronautical income per aircraft is 45.1% lower
      evolution of the Spanish Automated Air Traffic Control              than the European average.
      System (SACTA), in addition to the communications,              - And the aeronautical income per passengers is
      navigation and surveillance systems (CNS).                         46.7% lower.

                                                                              Indicator                             2007                      2008                2009
      The basic objective is the safety of air traffic and evolu-
                                                                       Operations
      tion toward more modern systems that enable improv-                                                                    2.50                     2.42                 2.2
                                                                       (millions)
      ing efficiency and productivity rates in accordance with
                                                                       No. passengers
      the concept and parameters projected in the Single                                                                 210.50                     203.86           187.6
                                                                       (millions)
      European Sky (SES) initiative and SESAR programme.               No. passengers /
                                                                                                                   17,534.26                 16,358.53              27,958
                                                                       employee

      They feature:
                                                                      Analysis of the efficiency of air navigation services
      • The SACTA v 4 system and its subsystems, worldwide            In the sphere of European air navigation, however, ac-
           leaders, some of which, such as flight plan process-        cording to the information facilitated by EUROCON-
           ing, are being evolved together with other European        TROL, Aena is the third least efficient in unitary costs per
           service providers (German, English and Portuguese).        hour of flight (after the Dutch and Belgian providers6)
           This joint project allows sharing development costs,       and it is also the organization with the highest costs per
           while also improving interoperability and compatibil-      controller/hour7. Nevertheless, regarding non-controller
           ity among the systems of different providers.              personnel costs, Aena employees are in 18th position
      •    Implementation of the ADS CPDLC system in the              out of 368 (exactly in the middle of the ranking).
           South Atlantic corridor that connects Europe and
                                                                                        Total passengers travelling by air in 2009
           America, thanks to which it will be possible to                             reported by the main airport organizations
           monitor aeroplanes continuously and with more
                                                                                                                                                      Millions of passengers
           precision as they are crossing the ocean beyond
                                                                         187.8
           conventional radar coverage
      •    Progressive implementation of solutions derived from
           launching operations of the European satellite navi-                           106.9            101.9
                                                                                                                            90.0             83.0
           gation systems EGNOS5 and, eventually, Galileo.                                                                                               73.7
                                                                                                                                                                    46.1


      Analysis of efficiency in airport services
      The study “Airport Performance Indicators”, which is                Aena             BAA             Port            Atlanta           ADP        Fraport   Hong Kong
                                                                                                         Authority
      carried out annually by the research and consulting               Source: data published by each of the airport organizations listed

      firm JACOBS, analyzes the parameters of efficiency
                                                                      6.- Source: EUROCONTROL Performance Review Report 2009 (PRR)
      4.- SESAR: Single European Sky ATM Research                     7.- Source: EUROCONTROL Performance Review Report 2009 (PRR)
      5.- EGNOS: Europ ean Geostationary Navigation Overlay Service   8.- Source: EUROCONTROL Performance Review Report 2009 (PRR)




160    Corporate Social Responsibility Report 2009
                                                                                                                                                                               About Aena




                          Ranking 2009 paises europeos por
                          volumen tráfico aéreo aeropuertos                              Financial cost efficiency: Indicator that measures
         1                                  United Kingdom                              the total gate-to-gate ATM/CNS10 provision costs per
         2                                       Germany
                                                                                        composite flight hour, not including delay costs.

         3                                       Spain                                                                    Cost efficiency without delays (2008)
                                                                                           700
         4                                           France                                                   624
                                                                                           600
         5                                            Italy                                500
                                                                                                                                                                                        European average: 405
                                                                                                                                       456                       410                         402
         6                                     Netherlands                                 400
                                                                                                                                                                                                                       365
                                                                                           300
         7                                     Switzerland
                                                                                           200
         8                                        Greece
                                                                                           100
         9                                        Ireland                                    0
                                                                                                              AENA                   ENAV                       DFS                      DSNA                   NATS
        10                                       Sweden                                                       Spain                   Italy                   Germany                    France            United Kingdom

                                                                                                                                                                     ATM / CNS provision cost
Source: Eurostal                                                                                               Financial efficiency =
                                                                                                                                                                      Composite flight hour

Cost of ATCO9 in OPS per composite flight hour:                                            ATM / CNS
                                                                                          ATM: Air Traffic Management
The relation between total staff costs of operating                                       CNS: Communications, Navigation and Surveillance

controllers and the number of composite flight hours:
                                                                                        Non-ATCO employment costs: This indicator mea-
                           Cost hour by per ATCO in OPS (2008)
      250                                                                               sures the support staff costs: staff costs excluding
      200
                    191                                                                 controllers, capital costs, operating costs and excep-
      150
                                  138                         European Average: 99      tional costs.
      100                                       99               97            86

                                                                                        The data are from the financial year 2007 and they
       50
                                                                                        underscore the fact that Aena’s support staff costs
         0
                   AENA           DFS        NATS              ENAV          DSNA
                                                                                        (1.7) are much lower than those of its main Euro-
                   Spain        Germany United Kingdom          Italy        France
                                                                                        pean counterparts: DFS of Germany (3.1), ENAV
                                                              Staff costs ATCO in OPS
          ATCO cost per composite flight hour =
                                                              Composite flight hours     of Italy (3.7), DSNA of France (3.9) and NATS of
                                                                                        the United Kingdom (4.3).
     ATCO in OPS: Air Traffic Controllers in operations



Productivity ATCO/hour: The relation between composite                                  Similarly, and as the following graph shows, they are
flight hours and service hours of controllers in operations:                             lower than those of other neighbouring countries:

                      Productivity of controllers in operations (2008)
       1,4                                                                                                                         Support staff costs (non-ATCO):
                                                                                          14.0
       1,2         1.18                                                                           12.9
                                  1.02                        European Average: 0,78      12.0
         1                                                                                                     10.3      10.0
                                                0.81            0.81                      10.0                                          9.2
       0,8                                                                                                                                                                                 European average: 3,2
                                                                                           8.0                                                       7.4
                                                                              0.54                                                                              6.7
       0,6                                                                                                                                                                    6.0       5.9        5.9
                                                                                           6.0                                                                                                                     5.3
       0,4
                                                                                           4.0
       0,2
                                                                                           2.0                                                                                                                                1.7
         0
                  NATS            DFS          ENAV            DSNA           AENA
                                                                                           0.0
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     ATCO: Air Traffic Controller




9.- ATCO: Air Traffic Controller                                                         10.- ATM/CNS: Air Traffic Management/ Communications, Navigation & Surveillance




       COMMITMENT TO LOWERING EN-ROUTE AIR NAVIGATION CHARGES IN SPAIN BY 15%

       With the passage of Law 9/2010, on April 14th, regulating the provision of air traffic services, designed to improve the
       efficiency of these services, Aena has adjusted its budgets for the years 2010-2012 with the commitment to lowering
       en-route air navigation charges in Spain by 15% of the current charges, with annual decreases of approximately 7%,
       improving its financial ratios to align them with the average of the five large European air navigation service providers.


                                                                                                                                        Corporate Social Responsibility Report 2009                                                 161
             About Aena




      AENA IS INNOVATION

      At Aena, research, development and innovation              and also significantly contributing to the reduction
      (R&D&I) constitutes one of the top strategic priori-       of the environmental impacts caused by aeronautical
      ties for the continual improvement of airport and air      operations and the functioning of the airports and
      navigation services and it embodies one of the main        air traffic control units, seeking a positive impact of
      ingredients for achieving sustainable growth of the or-    its activity in the development of the socio-economic
      ganization in the long term.                               environment.

                                                                            STRATEGIC OBJECTIVES OF R&D&I ACTIVITIES
      The innovation and implementation of new technolo-
      gies and processes is fundamental for Aena’s present                   1 Guarantee the SAFETY of aeronautical operations and
                                                                     1
                                                                                     the SECURITY of people and property
      and future. It is intended that these activities improve
                                                                               2 Incorporate innovations and technology to improve
      the quality and efficiency of services, increase safety         2
                                                                                                 service QUALITY
      and security, optimizing the use of the airspace and                     3 Improve EFFICIENCY by increasing productivity and
                                                                     3
      adapting Aena’s capacity to air transport demands, in                                     competitiveness

      addition to improving the consequences of the orga-            4
                                                                              4 Adapt CAPACITY to air traffic demand by introducing
                                                                                              new technologies
      nization’s actions in its natural and socio-economic en-
                                                                            5 Increase ENVIRONMENTAL protection and SUSTAINABLE
      vironment.                                                     5
                                                                                               DEVELOPMENT
                                                                                6 Facilitate our taking part in initiatives associated
      The R&D&I effort is the ideal strategy to achieve sus-         6         with programmes such as the creation of the SINGLE
                                                                                                   EUROPEAN SKY
      tainable development in the long run, which rein-
                                                                               7 Maximize the USEFULNESS of R&D&I activities and
      forces Aena’s corporate social responsibility and              7
                                                                                              return on their costs
      commitment to users, clients, suppliers and employ-
      ees and, in short, to the society it ultimately serves
      as a public company.                                       Aena’s R&D&I activity (2009)
                                                                 Aena’s belief in new technologies and its techno-
      Aena is currently in the process of adopting values        logical innovation activities for the coming years
      associated with sustainability and social respon-          translates into the generation of new strategic proj-
      sibility, which is triggering important changes in         ects and the continuation of others that have al-
      the people who work there as well as innovations           ready begun.
      in its services, processes and the organization as a
      whole.                                                     Aena currently carries out its R&D&I activities in the
                                                                 following spheres:
      Strategy for Managing Technology
      and Innovation                                             At airports, the key efforts basically focus on:
      The management of technology and, in general, the
      activities considered to be R&D or Aena’s Technologi-      • Activities for improving information and processes
      cal Innovation, follow the course of action laid out               at Aena network Airport Management Centres
      in the Strategy for Managing Technology and Inno-          •       Activities designed to improve the security of peo-
      vation created on a corporate level, drawing on the                ple and facilities
      organization’s general strategy. This strategy is clas-    •       Activities for facilitating information and services
      sified under the Strategic Guidelines for “Infrastruc-              to persons with reduced mobility (PRM)
      tures and Services” of the current Long-term Action        •       Innovation projects focusing on energy savings
      Plan 2010-2013 and specifically in the objective “To                and efficiency
      foster technological innovation and optimize the pro-      •       Developing systems to improve efficiency in planning,
      cesses”.                                                           design and management tasks of airport infrastruc-
                                                                         tures such as, for example, the Satellite Ortho–Imag-
      Based on this strategy and in line with its objectives,            ing Airport Information System (SAOS)
      Aena develops and deploys its R&D&I activities, suc-
      cessfully increasing capacity, safety and efficiency        In Air Navigation the main priorities are:



162    Corporate Social Responsibility Report 2009
                                                                                                       About Aena




The continuance of satellite navigation projects as one        Improved efficiency and higher levels of operational
of the pillars for improving efficiency in the provision        safety through automation and greater interoperabil-
of air traffic services, increasing safety and minimizing       ity in air traffic control are, along with satellite navi-
the environmental impact of its activities                     gation, Aena’s chief efforts in this enterprise.

EGNOS and GALILEO are Aena’s main projects in this             Aena has achieved the allocation of almost 100%
area.                                                          of the projects for which it placed bids, entailing a
                                                               contribution “in kind” (contribution of staff and re-
The investment Aena made in EGNOS during the                   sources) of more than €72 million for Aena, as a
1999-2009 period amounted to 53 million, which                 European benchmark for all R&D&I-related activities
secured significant leadership in EGNOS and facilitat-          in aeronautical operations.
ed participation in Galileo. From a strategic point of
view, it is allowing us to participate very actively in        Lastly, the SACTA, Spain’s Automated Air Traffic
the operation of the new European navigation ser-              Control System, is worthy of mention as it contin-
vices, in anticipation of the future progressive disap-        ues to be among the leading Air Navigation projects
pearance of ground-based radio-aids.                           owing to its multi-national nature and the consider-
                                                               able efforts devoted to R&D&I. SACTA integrates all
As regards GALILEO the Ministry of Public Works                the en-route, approach and tower systems and it is
and Transport designated Aena the organization in              considered one of the world’s most advanced sys-
charge of upholding the political commitments taken            tems because of its capacity to integrate and pro-
on, managing Spain’s interest and making the neces-            cess all the information needed for safer and more
sary investments for this. There will be a Safety-of-          efficient provision of air traffic control.
Life Centre in Spain focusing on the area of critical
applications and services for multi-modal transport,           Aena’s financial efforts in R&D&I activities
which will evolve into one of the three Galileo system         In 2009 Aena devoted 2.2% of its turnover to ac-
control centres.                                               tivities related to research, development and especially
                                                               technological innovation.

                                                               The evolution of Aena’s innovative activity has in-
                                                               creased from one period to the next, always seek-
                                                               ing sustainability between the investment made and
                                                               the anticipated result. The organization’s R&D&I ef-
                                                               fort in the period 2005-2009 represented a total of
In the realm of the Single European Sky initiative, Ae-        €343 million, which makes for an average annual
na participates in the SESAR Joint Undertaking, an en-         investment of €68 million, as shown in the follow-
deavour of the entire aeronautical community (users,           ing graphs which include itemized cost or investment
service providers, airports, industry, regulators, military    breakdowns:
authorities, pilots, controllers, research centres, etc.) to
                                                                     Indicator             2007           2008           2009
define the R&D programme for the modernization of
European Air Traffic Management.                                 R&D&I investments
                                                                                             51,853         53,049         57,696
                                                                (thousands of euros)
                                                                R&D&I costs
                                                                                             11,135         10,289          6,902
                                                                (thousands of euros)

                                                                Total R&D&I                  62,988         63,338         64,598



                                                               Also noteworthy is Aena’s fulfilment of the R&D&I
                                                               investment ratio stipulated in the Strategic Infra-
This project addresses research and development of             structure and Transport Plan (PEIT) which calls for
new technologies for innovative solutions that require         devoting 1.5% of total projected investments to
operational services in the sphere of engineering.             this type of activities.



                                                                                       Corporate Social Responsibility Report 2009   163
             About Aena




      Aena exceeded this ratio by investing 3.27% on                          Indicator
                                                                                                   Effort     Annual average
                                                                                                 2005-2009      2005-2009
      R&D&I in the financial year 2009, that is, more than
      twice the amount stipulated in the PEIT.                       COST (thousands of euros)       45,046             9,010

                                                                     Investment
                                                                                                    297,997            59,599
      In conclusion, and for the purpose of assessing this           (thousands of euros)

      trend, below we present the analysis of the past               R&D&I effort (thousands
                                                                                                    343,043            68,609
                                                                     of euros)
      three years, which clearly demonstrate a long-last-
      ing upward trend in investments in creativity and
      innovation, as a solid base for planning the organi-          For the period 2005-2009 Aena effort in
      zation’s future strategic actions in terms of sustain-        R&D&i activities accounted for 343 € million
      ability.




      AENA AND ITS STAKEHOLDERS

      One of the fundamental ground rules for the develo-           - Participation of Organizational Units
      pment of the CSR Strategy and Aena’s growing com-             - Recognition of relational tools
      mitment to the ethical governance of its activity is
      the analysis and integration of its stakeholders’ ex-         For many years the organization’s different units, in their
      pectations into the ogranization’s objectives in a way        respective areas of activity, have identified and expressly
      that is coherent with its purely business-oriented ob-        taken into account the stakeholders with whom they have
      jectives.                                                     traditionally interacted, considering their expectations
                                                                    when establishing the objectives of each one of the units.
      The Governance Structure consists of the Framework
      of Internal Relations and the Framework of External           Aena is aware of the importance of its commitments
      Relations, and the Organization Units are the main link       to the different stakeholders, and it upholds offering
      between these two (internal/external).                        competitive, safe and effective management servic-
                                                                    es as a basic premise. For this reason Aena’s strate-
      The Framework of Internal Relations is geared to-             gy, commitments and communication processes are
      wards aligning the internal actions (within Aena):            defined based on the needs and expectations of its
      - Identification and formalization of committees               stakeholders and the society in general.
      - Description of control mechanisms
      - Description of operating procedures (Reports)               The following graph demonstrates this relationship be-
                                                                    tween Aena and its stakeholders in a generic way. In
      On the other hand, the Framework of External Re-              table form, a more complete map of Aena’s stakehold-
      lations is geared towards aligning Aena’s actions with        ers is also shown, illustrating the relationships between
      its stakeholders:                                             the groups and subgroups, as well as the existing rela-
      - Identification of stakeholders                               tional mechanisms and channels, in greater detail than
      - Defining relations                                           in previous reports published.


         SATISFYING STAKEHOLDER’S EXPECTATIONS

         Satisfying stakeholder’s expectations is a priority for Aena’s management. Therefore, in keeping with the
         deployment proposed in the CSR Policy and Strategy, the organization continues to strive to identify with
         greater detail, and in a more personalized way, the formal relational mechanisms and the tools used by each unit
         to analyze, monitor and evaluate the level of fulfillment of the expectations of each of these stakeholders.




164    Corporate Social Responsibility Report 2009
                                                                                                                         About Aena




                                                                               Autonomous
                                    Government/                               communities /
                                     Parliament                            local administrations

            Society
                                                                                                          Union / trade
                                                                                                          organizations


         Providers
                                                                                                              European Union /
                                                                                                                 Inter. Org.
       Companies
     located at the
        airports

                                                                                                      Aena employees
                   Operators
                of other means
                 of transport
                                                                                      Passengers
                                                     Airlines                       and companions




                                                   MAP OF AENA’S STAKEHOLDERS
    GROUPS                  SUB-GROUPS                               RELATIONAL MECHANISMS                                    EXPECTATIONS
                      • Passengers                    • Meetings           • Periodic internal surveys about the         • Quality/Price
                      • Airlines                      • Committees          quality of service provided                  • Service excellence
                      • General public                • Surveys            • WAP and PDA flight information service       • Safety/security
                      • Employees who work on         • Suggestion boxes   • Telephone and in-person information         • Punctuality
   Customers           airport premises               • Mailings            and customer service                         • Usability
                      • Others…                       • Forms              • Periodic surveys of the quality perceived   • Accessibility
                                                      • Others…             by passengers and companions                 • Capacity
                                                                                                                         • Others…

                      • Handling service providers    • Meetings           • Aena publications (including its Annual     • Prices
                      • Retail service providers      • Committees          Report)                                      • Efficiency services
                      • Operators of other means      • Mailings           • Press releases / Press room                 • Practicable regulations
                       of transport                   • Forms              • Processing and handling complaints          • Safety/security
Partners providing    • Customs, Security and         • Others…            • Business / industry associations            • Operational facilities
    services to        Traffic                                              • Website www.aena.es with space              • Others…
 Aena customers       • Others…                                             for passengers, contracting, flight
                                                                            information, job offers…
                                                                           • Programme of organized guided tours
                                                                            of airports

                      • Construction                  • Meetings           • Periodic surveys of quality perceived by    • Information
                      • Information systems/          • Mailings            operators                                    • Transparency
                       technologies                   • Others…            • Telephone information and customer          • Equal treatment
  Providers of        • Supplies                                            service                                      • Expediting formalities
services to Aena      • Consulting firms and                                                                              • Case control
                       technical assistance                                                                              • Payment
                      • Financial institutions                                                                           • Others…
                      • Others…

                      • Managerial staff              • Comisiones         • Meetings                                    • Payment
                      • Professional staff            • Correspondencia    • Chain of command                            • Atmosphere
                      • Professional collectives      • Formularios        • Corporate intranet                          • Recognition
                      • Retirees                      • Encuestas          • Employee website                            • Equality
                      • Others…                       • Otros…             • Bulletin board                              • Balancing work/private
                                                                           • Satisfaction and motivation surveys for      life
                                                                            airport employees                            • Social benefits
Aena employees                                                             • Welcome handbook given to workers           • Safety and health
                                                                            when they join Aena                          • Stability
                                                                           • Reports and memorandums                     • Professional development
                                                                           • Magazine of internal communications         • Others…
                                                                            and Aena news
                                                                           • Unions
                                                                           • Suggestions box human resources intranet




                                                                                                   Corporate Social Responsibility Report 2009        165
                About Aena




                                                                  MAP OF AENA’S STAKEHOLDERS
                  GROUPS                      SUB-GROUPS                               RELATIONAL MECHANISMS                                   EXPECTATIONS
                                        • Government, Parliament        • Teams               • Aena publications (including its Annual   • Socio-economic concerns
                                         and supervisory institutions   • Mailing              Report)                                    • Citizen interests
                                        • National public               • Data                • Press releases / Press room               • Spheres of authority
               Public authorities        administration                 • Reports             • Systems for receiving and handling        • Local planning
                                        • Autonomous communities        • Others…              complaints                                 • Interoperability
                                        • Local bodies                                        • Business / industry associations          • Others…
                                        • Others…                                             • Website www.aena.es with space
                                                                                               for passengers, contracting, flight
                                        • European Union                • Teams                information, job offers…                   • Safety/security
                                        • ICAO                          • Meetings            • Programme of organized guided tours       • Charges
                                        • ECAC                          • Mailings             of airports                                • Standardization
          International organizations   • Eurocontrol                   • Others…                                                         • Innovation
                                        • Groupings of agreements                                                                         • Capacity
                                         or programmes                                                                                    • Others…
                                        • Others…

                                        • Airports                      • Teams               • Aena publications (including its Annual   • Adaptability
             Air transport industry     • Air Navigation                • Meetings             Report)                                    • Prices
          associations del Transporte   • International air transport   • Mailings            • Press releases / Press room               • Quality
                     Aéreo              • Domestic airlines…            • Others…             • Systems for receiving and handling        • Capacity
                                        • Others...                                            complaints                                 • Others…
                                                                                              • Business / industry associations
                                        • Trade unions                  • Meetings            • Website www.aena.es with space            • Adaptabilidad
                                        • Construction companies        • Mailings             for passengers, contracting, flight         • Precios
                                        • Consulting firms               • Others…              information, job offers…                   • Calidad
               Union and trade
                                        • Services                                            • Programme of organized guided tours       • Capacidad
                organizations
                                        • Equipment                                            of airports                                • Otras…
                                        • /furnishings
                                        • Others…
                                        • Media                         • Meetings            • Information service for Air Navigation    • Information
                                        • Creators of opinion and       • Mailings                                                        • Transparency
                                         knowledge                      • Media analysis                                                  • Environmental
                                        • NGOs                          • Suggestion boxes                                                 responsibility
                                        • Neighbourhood                 • Others…                                                         • Creation of wealth
                   Sociedad
                                         associations                                                                                     • Planning
                                        • Entities interested in                                                                          • Support
                                         collaborating with Aena                                                                          • Participation
                                        • Private citizens                                                                                • Others…
                                        • Others…




      By interacting with our stakeholders we have been                                          development of public policies in a way that is compat-
      able to determine which aspects are most relevant for                                      ible with the achievement of its strategic objectives
      Aena from the point of view of sustainability. These are                               -   Society in general: contribution to economic develop-
      highlighed below according to each stakeholder:                                            ment, creation of jobs and environmental protection;
                                                                                                 minimization of noise pollution, ensuring air quality,
      - Our employees: Diversity and professional devel-                                         protection of biodiversity, improving airport efficiency
             opment, health and safety, training, payment and
             social benefits                                                                  Taking all this into consideration, the different chapters
      -      Passengers and companions: excellence of service,                               of this report have been arranged so as to embrace the
             health and safety at airports                                                   indicators associated with the aforementioned stake-
      -      Suppliers and airlines: chain responsible for supply,                           holders in order to facilitate locating the information
             efficiency of service                                                            and in an effort to address the issues identified that
      -      Public administrations: Aena’s collaboration in the                             are relevant to our stakeholders.



            LAW 11/2007, OF JUNE 22ND, REGARDING CITIZENS’ ELECTRONIC ACCESS TO PUBLIC SERVICES

            As an improvement in the relations with its stakeholders and in keeping with the application of Law 11/2007
            regarding citizen’s electronic access to public services, in late 2009 Aena implemented some new mechanisms
            on its website whereby citizens can obtain more information about the requisite steps for filing complaints or
            making suggestions online, downloading forms, checking progress of procedures, etc.




166       Corporate Social Responsibility Report 2009
                                                                                                                    About Aena




AENA’S PARTICIPATION IN INSTITUTIONAL INITIATIVES

Aena actively participates in the chief international in-                  Additionally, Aena actively participates in national, Euro-
stitutions, organizations and associations in accord with                  pean and international industry sector associations, the
the stipulations of its articles of association, contributing              most representatives examples of which are listed below:
its opinion and experience related to its activities and fa-
vouring exchange of knowledge.                                                 ORGANIZATIONS WITH WHICH AENA IS ASSOCIATED

                                                                           • Spanish Transport Association
                                                                           • Spanish Planning Association (AESPLAN)
          CHIEF ORGANIZATIONS AND INSTITUTIONS
                                                                           • Spanish Association for Standardization and Certification (AENOR)
      IN WHICH AENA PARTICIPATES OR WITH WHICH IT
                                                                           • Excellence in Management Club
                  REGULARLY INTERACTS                                      • Excellence in Sustainability Club
                                                                           • Forética (Forum for the Evaluation of Ethical Management)
• General Directorate of Civil Aviation (DGAC).                            • Fundación Empresa y Sociedad
• Inter-ministerial Commission for Defence and Public Works (CIDEFO)       • Spanish Quality Association (AEC)
• Inter-ministerial Commission for International Aviation Policy (CIPAI)   • AUSAPE (Association of SAP Users in Spain)
• Air Traffic Subcommittee (SCA)

• International Civil Aviation Organization (ICAO)
• European Commission (fundamentally DG TREN)
• European Civil Aviation Conference (CEAC)
• Joint Aviation Authorities (JAA)                                         Aena is actively involved and
• European Organization for the Safety of Air Navigation
 (EUROCONTROL)                                                             participates at the highest level with
• European Space Agency (ESA)
• Airports Council International (ACI)                                     major national and international
• Air Navigation Service Providers Worldwide (CANSO/ CANSO Europe)
                                                                           institutions
• International Air Transport Association (IATA)
• Spanish Association of Air Carriers (AECA)
• Spanish Airline Association (ALA)
• Spanish Association of Airline Operators (AOC)
• European Satellite Service Provider (ESSP SAS)                           The main activities and organizations with which Aena
• SESAR Joint Undertaking (SJU)                                            regularly interacts or participates in specific areas of
• Global Reporting Initiative (GRI), through the team “GRI Airports        environment and social action are conveniently high-
 Practitioners Network”
                                                                           lighted throughout this report.




                                                                                                  Corporate Social Responsibility Report 2009   167
             About Aena




      PUBLIC RECOGNITION

      The various prizes and awards Aena received through-                               As an overview, the following table lists some of the
      out the year 2009 are mentioned in the different chap-                             most significant ones:
      ters of this report.



                                                                AWARDS AND DISTINCTIONS
                                     • Aena: one of the best companies to work for, according to the study carried out by CRF consulting company
                                     • Public website Aena, www.aena.es: One of the twenty best websites of the .es domain in the past 20 years.
      Aena                             Award granted by the public body Red.es, attached to the Ministry of Industry, Commerce and Tourism, on the occasion of
      SOCIALLY                         the twentieth anniversary of the “.es” domain.
      RESPONSIBLE                    • Recognition of the performance of six airports for expediting 10,000 transplants in three decades from the
      COMPANY                          Regional Health Ministry of Government of Andalusia.
                                     • Aena received the Silver Medal from the University of Alcalá de Henares (UAH) in recognition of its collaboration
                                       with the students of this institution.

                                     • Barcelona Airport’s Terminal 1: Award for the best public initiative granted by Revista Actualidad Económica.

                                     • El Prat named Best Cargo Airport 2009 by the newspaper Air Cargo News
                                     • Reus Airport, Honorary Tourism Award for Entrepreneurial Notoriety
      Aena:
                                     • Barcelona’s T1 ICIL for Excellence in Logistics granted by the ICIL Foundation
      EXCELLENT
      COMPANY                        • Barcelona’s T1 Best Meeting Point Project of the year

                                     • The journalism trade association of Catalonia (CPC) recognized the press office of Barcelona Airport as having the best
                                      Management Plan for Crisis Situations, during the first iteration of the Press Office Awards.

                                     • Ibiza Airport, Silver Badge from Baleares Excelente




      GOOD PRACTICES OF SUBSIDIARIES AND HOLDING COMPANIES
      Although Aena’s holding companies are not within                                   companies for which Aena is responsible, and which
      the scope of this sustainability report, enumerated be-                            make use of the know-how and synergies created be-
      low are the different activities they have carried out, as                         tween companies.



                                            AENA INTERNACIONAL: PACIFIC AIRPORT GROUP (MEXICO)
                           ENVIRONMENTAL PRACTICE                                                      ECONOMIC AND SOCIAL PRACTICE
      • WATER SAVINGS: The Pacific Airport Group implemented water-saving             • Winner of the award for a socially responsible company granted by the
        measures in washrooms, leading to an estimated savings of 151,000 litres/      CEMEFI (Mexican Centre for Philanthropy A.C.).
        year                                                                         • Creation of the Group’s Committee of Values, for the purpose of
      • ENERGY SAVINGS: Energy-saving projects were carried out at the group’s         safeguarding employee rights.
        airports, which are aimed at efficient use of energy and significant savings   • Making work hours flexible to support staff members regarding personal
        in consumption through the implementation of new technologies in               matters.
        lighting, sub-stations, and controlling and automating air conditioning      • Certified among “Super companies 2009” by the magazine Expansión
        equipment.                                                                     which named places where everyone wants to work
      • ISO 14001:2004 certification of the Environmental Management System           • Donation of 5 million pesos for institutions that work with children and
        (EMS) of La Paz Airport, notably by cleaning land with environmental           housing programmes.
        liabilities, and expanding and equipping the wastewater treatment plant      • Fundraising to provide food for victims of the earthquake in Haiti and for
                                                                                       underprivileged children.
                                                                                     • Volunteer maintenance work in the homes of people in need of social
                                                                                       assistance.




168    Corporate Social Responsibility Report 2009
                                                                                                                                  About Aena




                                        AENA DESARROLLO INTERNACIONAL: COLOMBIA / SACSA
                      ENVIRONMENTAL PRACTICE                                                        SOCIAL AND ECONOMIC PRACTICE
• SACSA holds ISO 14001 certification                                           • SACSA is certified as a Family-Responsible Company (SGS).
                                                                               • Implementation of the Family-Responsible Company Management Model,
                                                                                through the development of Work/Family Policies designed to achieve
                        OTHER RELEVANT ACTIONS                                  balance between personal and professional life of human capital
                                                                               • Community: Investment in vulnerable communities close to Cartagena
  • During 2009, SACSA continued implementing the CSR process, stating its
                                                                                Airport. Supporting diverse social programmes in the most vulnerable
    CSR policy, reviewing its mission and vision to incorporate practices into
                                                                                neighbouring communities (mainly geared toward educating children and
    the culture of the organization and progress in the construction of a CSR
                                                                                teenagers)
    model, which integrates the realms of:
                                                                               • Customers: Improvement of service standards for internal and external
  • CORPORATE GOVERNANCE
                                                                                customers
  • INTERNAL ORGANIZATION
                                                                               • Suppliers: Evaluations of suppliers’ practice
  • CUSTOMERS
  • SUPPLIERS
  • COMMUNITY
  • ENVIRONMENT




                                                             AENA INTERNACIONAL: TBI
                      ENVIRONMENTAL PRACTICE                                                        SOCIAL AND ECONOMIC PRACTICE
• Environmental forum, a space for internal participation among TBI Group         • London Luton Airport carried out an assessment of the airport’s economic
  airports, created in 2009 for the purpose of analyzing the risks derived from     impact on the local community and the region which concluded that the
  the environmental impact of airports and minimizing this impact                   airport generates a total annual turnover of approximately £1.1 billion. The
• Sustainable construction, incorporation of sustainability criteria in the new     companies’ direct annual spending in the local economy is roughly £425
  construction projects carried out during 2009 and in renovations of existing      million.
  buildings.                                                                      • Special actions for airport customers. Several actions were developed in
• Cardiff Airport –revamping heating and cooling systems, installation of           order to satisfy the specific demands of airport customers.
  lighting sensors, etc.                                                          • During 2009 a new policy was put in place at Cardiff Airport to foster
• Belfast International Airport –Local contractor, recycling 80% of waste           the Welsh language. With this linguistic policy, the airport wishes to be
  generated during construction, installation of low-consumption lamps and          recognized by its stakeholders as a bilingual organization serving the Welsh
  movement sensors and lifts and escalators equipped with low consumption           people.
  motor.                                                                          • An aid programme was set up at Orlando Sanford International Airport to
• Wastewater management – Implementation in 2009 of a treatment system              assist passengers experiencing financial difficulties.
  for the wastewater generated by activities on the runways at Cardiff Airport    • At all the airports special attention is paid to passengers with reduced
                                                                                    mobility or who require special care.
                       OTHER RELEVANT ACTIONS

  • London Luton Airport finalists in the “Business in the Community, East
   of England Regional Awards” for 2010. These are the most influential
   awards for social corporate responsibility in the United Kingdom.
  • London Luton Airport’s Commitments to the Community strategy was
   among the finalists for the award “Anglian Water Most Innovative New
   Program”




                                           CLASA: CENTROS LOGÍSTICOS AEROPORTUARIOS S.A.
                                                     CSR POLICY AND OTHER RELEVANT ACTIONS
• The General Services Buildings of the Cargo Centre at Madrid-Barajas Airport have been converted into cardio-safe facilities with the installation of five
 defibrillators and a fully implemented Emergency Plan.
• Since 2005 CLASA has had its own Corporate Social Responsibility Policy which reflects the organization’s commitments to economic, environmental and
 social sustainability.
• The State Agency for the Evaluation of Public Policy and Service Quality (AEVAL), attached to the Ministry of the Presidency, agreed to grant CLASA
 Excellence Certification, according to the EFQM Model.




                                                                                                                Corporate Social Responsibility Report 2009        169
Aena’s human capital consists of
more than 13,000 professionals
Corporate Social Responsibility Report 2009




Our employees

Aena’s basic objectives for the management of people are
as follows:
 • To improve the development of people
 • To increase the motivation and satisfaction of people
 • To improve administrative procedures and management
                                                           2
    control in the area of Human Resources
 • To automate Human Resource Management Systems
 • To increase safety and Workplace Risk Prevention
              Our employees




      Aena’s greatest asset is its human capital, which in 2009          In recent years, the Directorate of Organization and Hu-
      consisted in more than 13,000 professionals distributed            man Resources has fostered hiring policies, adopted
      into two business units: the Directorate of Spanish Air-           measures to favour work and family balance and tak-
      ports and the Directorate of Air Navigation, in addition to        en measures geared toward promoting gender equality,
      the Corporate Units.                                               among other steps intended to improve the manage-
                                                                         ment of human resources.
      The mission of the Directorate of Organization and Hu-
      man Resources is to establish Aena’s strategies, policies          Of particular note during 2009 was the approval of the
      and procedures regarding organization and human re-                new collective bargaining agreement which will be in
      sources in order to achieve the professionalism and                force until December 31st 2014. It stipulates the general
      motivation of employees, as well as their adapta-                  framework of relations between Aena and nearly all con-
      tion to Aena’s values, development and objectives.                 tracted personnel, except for air traffic controllers (who
      This directorate has consolidated the competency-based             have their own agreement, the Professional Collective
      management model and the performance management                    Bargaining Agreement of Air Traffic Controllers). Thus,
      system in an effort to progress toward more modern and             99.89% of the staff is covered by a collective employ-
      flexible management.                                                ment agreement.




         AENA’S NEW COLLECTIVE BARGAINING AGREEMENT APPROVED IN 2009

         •      The most noteworthy novel features of the new agreement include:

         •      Standardization of internal and external selection processes
         •      Inclusion of a clause applicable to entities that may be created in future, in anticipation of Aena’s new
                management model
         •      Inclusion of an Equality Plan and new measures for work and family balance, within the articles of the agreement




         Key feature:
             • Of particular relevance during 2009 was the approval of Aena’s 5th collective bargaining agreement, which
               will be in force until December 31st 2014.


172    Corporate Social Responsibility Report 2009
                                                                                                                                   Our employees




EMPLOYABILITY, DIVERSITY AND EQUAL OPPORTUNITIES
                                                                                                                  Empleados Aena*
Reconciling change
                                                                                    12,00%
and the preservation and creation of jobs
                                                                                    10,00%
Between 2006 and 2009 Aena staff grew gradually
                                                                                     8,00%
from 12,000 employees to more than 13,000 at the
                                                                                     6,00%
end this period.
                                                                                     4,00%

                                                                                     2,00%
Aena provides quality stable employment which is
                                                                                         0%
mostly permanent (87.4% of its employees have a                                                   25 years old Between 26 and Between 36 and Between 46 and 56 years old
                                                                                                     or less     35 years old   45 years old   55 years old    or less
                                                                                                                                                                           Overrall
                                                                                                                                                                            Total

permanent contract.)                                                                  Male
                                                                                  turnover rate
                                                                                                    3,20           0,90           0,40          0,40          11,20          2,60
                                                                                     Female         2,60           0,40           0,30          0,10           8,70          1,30
                                                                                  turnover rate
                                                                                      Total         3,00           0,80           0,40          0,30          10,60          2,20
                              Empleados Aena                                      turnover rate

                   14.000                                                     (*) This indicator was calculated taking into account the no. of wor-
                   12.000                                                     kers who left the organization in 2009, voluntarily or because they
                                                                              were dismissed, they retired or they died while still serving.
                   10.000

                    8.000                                                 A fact that bears witness to the stability and quality
                    6.000                                                 of working conditions at Aena is the average age of
                    4.000
                                                                          its workers, 43.9 years old. Its 2.2% average turnover
                    2.000
                                                                          rate is another indication of this.
                         0
                               2007         2008            2009
                                                                                    BREAKDOWN OF STAFF BY GENDER - YEAR 2009
     Total no.                12.005       12.462           13.143
                                                                                   TRAMO EDAD                                HOMBRES                   MUJERES                TOTAL
     No. of men                8.413        8.584           8.956
     No. of women              3.592        3.878           4.187         25 years old or less                                               95                       38              133
                                                                          Between 26 and 35 years old                                    2.012                1.005                 3.017
                                                                          Between 66 and 45 years old                                    2.928                1.698                 4.626
                         Distribución de la plantilla
     9.000                                                                Between 46 and 55 years old                                    2.183                    942               3.125
     8.000                                                                56 years old or older                                          1.738                    504               2.242
     7.000
                                                                          Total                                                          8.956                4.187             13.143

     6.000                                                                   NO. OF EMPLOYEES BY TYPE OF WORKDAY - YEAR 2009
     5.000                                                                                        FULL-TIME                                                     PART-TIME
     4.000                                                                                           12.337                                                            806
     3.000                                                                            BREAKDOWN OF STAFF BY CATEGORIES
     2.000                                                                                                       2007  2008                                                         2009
     1.000                                                                Levels A and B- Executives and college
                                                                                                                 1.559  1.791                                                       1.936
                                                                          graduates
          0
                  Corporate     Airport    Air Navigation   Controllers
                                                                          Level C- Coordinators                  1.233  1.273                                                       1.636
                    units                   (agreement)
                                                                          Level D- Technicians                   6.010  6.148                                                       6.287
      2007        637          7.303       1.747            2.318
                                                                          Level E and F- Support                   885    915                                                         880
      2008        679          7.606       1.842            2.335
                                                                          Controllers                                                             2.318             2.335           2.404
      2009        644          8.134       1.961            2.404
                                                                          Total                                                                12.005            12.462 13.143




   Key feature:
    • 87.4% of Aena staff members have permanent contracts.



                                                                                                              Corporate Social Responsibility Report 2009                                   173
             Our employees




                                                                                          Breakdown of jobs of disable employees*
      Promoting diversity and equal opportunities                                                       TOTAL=128

      among employees                                                                                      6%          10%
      The Joint Promotion and Selection Committee—con-                                       13%
      sisting of five Aena representatives and an equal num-                                                                         13%
      ber of representatives of the trade unions that are                               2%
      signatories of the bargaining agreement—assures
      proper control of the selection processes and respect
      for the principles of equality, merit, capacity and pub-
                                                                                                                 56%
      licity in job provision.

                           JOBS OFFERED AT AENA
                                                                                                      Levels A y B     Levels D
                                          2007       2008     2009
                                                                                                      Levels C         Levels E
      External selection processes           223        133          51
                                                                               (*) Corresponds to the no. of people with certified degrees of disabil-
      Internal selection processes           106      1.161      844               ity of more than 33%



      It is important to highlight that in the 5th collective bar-        The signatories of the 5th Collective
      gaining agreement signed in 2009, measures for work
                                                                          Bargaining Agreement endorsed
      and family balance are also included, some of which were
      already regulated in the previous agreement. In other
                                                                          an Equality Plan to guarantee equal
      words, the pre-existing measures have been expanded                 treatment and opportunities between
      in an effort to adapt to the specifications in Organic Law           men and women, which projects the
      3/82007, of March 22nd, on effective equality between               constitution of a committee to develop
      men and women. Furthermore, as an annex, both par-                  the different measures adopted
      ties endorsed an Equality Plan to guarantee equal treat-
      ment and opportunities, which projects the constitution
      of a joint committee for the development, monitoring                TTaking into account the nature of the activity de-
      and control of the different measures adopted.                      veloped by Aena and the geographic realm in which
                                                                          it is conducted, and in compliance with the legis-
      In 2009, the number of women increased to represent                 lation in force, there are no activities that endan-
      31.86% of all employees, which means an 8% increase                 ger the right to freedom of association or to have
      with respect to the previous year.
                                                                           EQUAL PAY FOR MEN
               EMPLOYEES BY AUTONOMOUS COMMUNITY
                                                                           AND WOMEN
      ANDALUSIA                1.617      EXTREMADURA           12
      ARAGÓN                     123      GALICIA              433
                                                                           •      At Aena the relation between the minimum
      ASTURIAS                   140      LA RIOJA              32
                                                                                  wage for men and that of women is com-
      BALEARIC ISLANDS         1.419      MADRID              3.912
                                                                                  plete equality for all professional categories.
      CANARY ISLANDS           1.859      MELILLA               60
                                                                                  Aena’s salary levels and remuneration poli-
      CANTABRIA                  105      MURCIA                88
                                                                                  cy are regulated by the new Collective Bar-
      CASTILE-LA MANCHA              20   NAVARRA               91
                                                                                  gaining Agreement and they are irrespective
      CASTILE-LEON               136      BASQUE COUNTRY       442
                                                                                  of an employee’s gender, since the payment
      CATALONIA                1.887      VALENCIA             756
                                                                                  system is structured based on professional
      CEUTA                          11
                                                                                  category in the following way:
                                                                           •      Salary of professional level
      Additionally, during the year 2010, Aena plans to make               •      Salary of profession
      a public announcement of external selection for autho-               •      Job bonuses: (bonuses for executive or ma-
      rized permanent staff positions in public job offers, re-                   nagerial positions, night shifts, seniority, on-
      served for persons with disabilities, specifically 60 posts                  call availability…)
      for persons with physical disabilities and 4 posts for per-
      sons with mental disabilities.



174    Corporate Social Responsibility Report 2009
                                                                                                                                Our employees




recourse to collective agreements. Nor have any in-                                             of responsibility of a given post increases so does the
dication of child labour or episodes of forced labour                                           percentage of variable payment and the weight of the
been detected.                                                                                  company objectives on this variable payment, which
                                                                                                reaches 50% in the case of top management. Thus,
Performance evaluation                                                                          there is a direct link between performance and the or-
During the year 2009, the Performance Management                                                ganization’s results and the earnings of its chief ex-
System was consolidated as a benchmark system for                                               ecutives.
evaluating all the organization’s managers and middle
managers (14.9%1 of its employees) through objective
criteria related to the achievement of results and which
have direct consequences with regard to pay, profes-                                            Women hold 24% of Aena’s managerial
sional development and training. This accountability
                                                                                                positions
system entails not only a change in the management of
people, but also a cultural change and a way of working
based on results, which necessarily motivates people to                                         Moreover, Aena seeks to foster the dissemination of,
be more committed to their organization’s objectives.                                           knowledge about and compliance with Aena’s Co-
                                                                                                de of Conduct, approved by the Aena Management
The role and representation of women in positions of                                            Committee in 2008 in order to establish principles of
authority is increasingly significant. In 2009 women                                             conduct which, in accordance with its main values, the
held 24% of managerial positions, which represents                                              organization assures are observed in everyday practice
over a 2% increase since 2007.                                                                  by its managers and middle managers.

Therefore, all Aena’s middle managers, managers and                                             Aena: one of the best Spanish companies
top managers receive a part of their salary through                                             to work for
variable payment, which is linked to the Performance                                            During 2008, Aena participated in the study of the
Management System described in the previous para-                                               consulting firm CRF, earning the distinction of being
graph. This system differentiates Company Objectives,                                           rated among the 44 top Spanish companies as regards
Team Objectives and Personal Objectives. As the level                                           working conditions. In 2009 the conclusions of a new
                                                                                                company assessment study, further attest to the re-
1.- The calculation of this indicator does not include air traffic controllers.                  sults of the previous year.


                                                                                      Managers 2009
                                        300

                                        250

                                        200

                                        150

                                        100

                                         50

                                           0
                                               Between 26 and 35 Between 36 and 45 Between 46 and 55        56 years old
                                                                                                                               Overall Total
                                                   years old         years old         years old             and older

                          Male                          10                       74               85            87                 256

                          Female                        5                        33               32            11                  81




     Key feature:
       • Aena’s Performance Management System, whereby all managers and middle managers are evaluated,
         constitutes a result-based management model motivating people to be committed to the company’s
         objectives.


                                                                                                                     Corporate Social Responsibility Report 2009   175
             Our employees




      Specifically, Aena ranked 48th out of the 147 compa-           In the sections on payment and compensation, and
      nies participating in the study carried out annually by       workplace environment, Aena is especially outstan-
      the weekly “Actualidad Económica”, based on an ex-            ding for its working conditions and social benefits
      haustive questionnaire consisting of more than eighty         such as the pension plan, life and accident insurance,
      questions that add up to 1,000 points in all. Aena ob-        social and health assistance, and the Employee Ser-
      tained a total score of 753 points.                           vices Programme (PAE). What is more, the collective
                                                                    agreement contains different policies to facilitate work
      In this iteration, the eleventh of this study in which Aena   and family balance, such as flexible hours, partial wor-
      participated for the first time, the questions and weight      kdays, leaves, and others, in addition to the protection
      of each section varied with respect to previous years in      of women workers with regard to maternity.
      order to adapt to the management of human resour-
      ces in times of crisis. Therefore, the data and projects of   Regarding talent management at Aena, the study exa-
      the companies are scored based on the following crite-        mined professional prospects, yield measurement and
      ria: talent management (where Aena received 170 out           undesired turnover, among other variables.
      of 220 points), payment and compensation (185 out of
      220 points), workplace environment (145 out of 215            With respect to corporate social responsibility, Aena’s
      points), corporate social responsibility (40 out of 55 po-    strategy embraces a firm commitment to contribute to
      ints), training (155 out of 220 points) and employee im-      sustainable development. Furthermore, the company
      pressions (58 out of 70 points).                              has reached agreements with different NGOs for the
                                                                    development of social programmes that favour em-
                                                                    ployment insertion for people with disabilities, and
      The collective bargaining agreement                           in which workers can participate voluntarily. Aena’s
      contains different policies that facilitate                   participation in the abovementioned study was an op-
      work and family balance such as flexible                       portunity to compare it to other companies, assess the
      hours, partial workdays and leaves                            policies and projects in which it is involved and contin-
                                                                    ue improving those aspects that may be inadequate.




         WHY PARTICIPATE IN COMPANY ASSESSMENT STUDIES?

         Aena’s objectives, when participating in company assessment studies, are to be able to compare it with the
         best Spanish companies, to detect its strong points as well as those in which there is room for improvement,
         to bolster its workers’ pride in belonging, informing them of the results obtained and lastly, to strengthen
         Aena’s image in society, so it will be a company the best professionals esteem and wish to work for, in order
         to continue as a leader in the aeronautical industry.




      INCREASING SAFETY THROUGH WORKPLACE RISK PREVENTION

      A permanent priority objective of Aena is to improve          Workplace Risk Prevention Management System
      the health and safety conditions of its workers, re-          whose guidelines and requirements are stated in
      duce workplace accidents and foster a preventative            the various documents the system contains: the
      culture throughout the whole company, with the                Management Handbook, the Procedures and In-
      scope and commitments laid down in its Workplace              structions, and Aena’s preventative activities and
      Risk Prevention Policy.                                       bodies.

      To achieve the objectives in this policy and follow           All the general health and safety issues of Aena work-
      the principles of preventative action, Aena has a             ers, such as workplace risk prevention procedures,



176    Corporate Social Responsibility Report 2009
                                                                                                                                  Our employees




management policy and system, workplace risk pre-                                        committees) consist of representatives from Aena and
vention services, personal protection attire and gear                                    the trade unions that are part of the collective bar-
(PPE), etc. are handled and approved with the consen-                                    gaining agreement. This representation is established
sus of the corresponding national health and safety                                      in the collective agreement so that all workers covered
committees. Moreover, any local affairs, such as risk                                    by it (99.89%) are represented in the health and safe-
evaluations, studies, inspections, etc. are conducted                                    ty committees.
with the knowledge and/or participation of the lo-
cal health and safety committee of the correspond-                                       The numbers of accidents with and without leave were
ing workplace. In this respect, it is important to point                                 reduced during the 2007-2009 period, as can be ob-
out that the organizations participating in workplace                                    served in the graphs, falling even lower than the aver-
risk-related issues (national and local health and safety                                age rates of other companies in the industry.
                                                     Accidents with and without leave per 1,000 employees


                                                            14

                                                            12

                                                            10

                                                              8

                                                              6

                                                              4

                                                              2

                                                              0
                                                                          2007                     2008                    2009

                       Accidents without leave/1,000 employees            12,54                   10,99                   11,49

                       Accidents with leave/1,000 employees               10,92                   10,13                    9,28


The data were calculated from the total number of Aena employees in Spain. In reports prior to 2008 the calculation of these indicators was based on the no. of employees
of the Directorate of Spanish Airports and the Corporate Units, not including the employees belonging to Air Navigation.




INTERNAL COMMUNICATIONS: A KEY TOOL

Aena aims to make internal communications a tool for                                     For the purpose of improving dialogue with workers and
informing employees about the organization’s objec-                                      making internal communications more efficient, Aena
tives and strategies as well as a tool for employees to                                  boasts an array of channels, such as the Human Resourc-
communicate upward to top management.                                                    es mailbox and the employee website located on Intra-
                                                                                         net, in addition to the directors of Human Resources at
                                                                                         each Aena centre, etc. Likewise, it is important to consid-
It is projected that in 2010 new internal                                                er the collective negotiating processes as vital channels of
communications channels will be                                                          communication between the organization and the trade
created, such as “Breakfasts with the                                                    unions that represent the workers.
Chairman” and a weekly newsletter
                                                                                         In 2009 the groundwork was laid for the develop-
                                                                                         ment during 2010 of a set of actions designed to




    Key feature:
       • In 2009 Aena provided an average of 2.05 hours of training in workplace risk prevention per worker.


                                                                                                                    Corporate Social Responsibility Report 2009             177
             Our employees




      improve the organization’s internal communications                of a chat room with the Chairman and sending em-
      channels, such as holding breakfast briefings with                ployees the “News Letter”, a weekly email news
      the Chairman and the employees, the development                   bulletin.


         PUBLICATIONS AT GRAN CANARIA AIRPORT

         Gran Canaria Airport publishes a fortnightly magazine called “Nuestro Aeropuerto” (Our Airport) which provides
         information about all the activities carried out at Gran Canaria Airport, such as tours, meetings and statistics. There
         is a specific section with environmental content, describing the initiatives carried out by the airport to improve the
         environment and contributing ideas about what individuals can do to achieve more sustainable lifestyles.




                       PERSONAL / IN PERSON
                      -Group and individual meetings
                                                                                 QUESTIONNAIRES / OPINION STUDIES
                           -Labour representation
                                                                                            -HR suggestion box on Intranet
                                  -Training
                                                                            -Periodic surveys about the quality of the service provided
                   -Learning and Development Institute
                             -Chain of command
                                                            INTERNAL
                                                         COMMUNICATIONS
                                                            CHANNELS
                           PUBLICATIONS,
                         TECHNICAL REPORTS
                                                                                         TELEPHONE, FAX, INTERNET
       -Welcome handbook handed out to workers when they join
                                                                                                    -Corporate Intranet
                              Aena
                                                                                                     -Employee website
                               -Annual reports
                                                                                                       -Bulletin board
                         -Reports and communiqués
             -Aena’s internal communications news magazine




      TRAINING: A STRATEGIC OBJECTIVE AT AENA
      At Aena, training is geared toward improving job per-             • Managerial staff (directors and heads of Aena di-
      formance, developing adequate levels of specialization                  visions), managers (heads of departments of cor-
      and employability, facilitating guidance toward profes-                 porate units and the Airports Directorate) and
      sional promotion and adaptation to continual tech-                      first-level department managers at airports
      nological and operational evolution. Therefore, Aena              •     Other department managers and personnel of the
      draws up training plans every year and it also has the                  Union of Corporate Units and the Airports Directorate
      Training and Development Institute (IADA) which pro-              •     Other Air Navigation personnel
      vides training designed to enhance professional devel-
                                                                               INDICATORS ASSOCIATED WITH TRAINING AT AENA
      opment.
                                                                                                                       2007         2008          2009
                                                                         Total hours of training                     257.230       322.225       326.883
      Training activities have been coordinated by divid-
                                                                         Total cost of training activities
      ing the training programmes into the company’s                                                                      3,06          3,70          3,33
                                                                         (millions of euros)
      different categories, which are pointed out below.                 Nº medio de horas de formación
                                                                                                                        28,49         34,57         33,20
                                                                         por plantilla media (*)
      94% of personnel have received at least one train-
      ing course:                                                       (*)This indicator is calculated by dividing the total no. of training hours a year by
                                                                        the average staff, not including controllers (who take specific training courses)
                                                                        or partial retirees.




178    Corporate Social Responsibility Report 2009
                                                                                                               Our employees




As in previous financial years, Aena has benefited                           • Coaching processes. It is important to highlight
from the aid of the Tripartite Foundation for Employ-                          that, in addition to the skills courses, coaching
ee Training (FTFE) for on-demand training plans in the                         processes have been carried out for managers and
year 2009. The General Directorate of the National                             middle managers.
Employment Institute (INEM) awarded Aena a grant of
€1,147,879 for 2009. This amount was deducted from                         • Workshops for retirement preparation: During
the Social Security payments contributed, and repre-                           2009 there were 3 workshops. Participants includ-
sents approximately 34% of the cost incurred in train-                         ed 53 employees either approaching retirement
ing during the year.                                                           age or partially retired. The attendees thought
                                                                               highly of these workshops that were aimed at en-
Skills management and on-the-job                                               dowing people who are approaching retirement
training programmes                                                            with sufficient resources to be able to adapt better
The objectives of the training programmes created                              to the context this new stage entails.
at Aena are to develop the competence and skills of
employees so as to maintain their employability and
to enable every one of them to play a key role in the
                                                                               PRINCIPAL TRAINING DATA
company’s evolution while also facilitating their pos-
sible professional mobility. These objectives are de-                          The total number of training hours managed
scribed below.                                                                 amounted to 326,000 hours, which means
                                                                               an average of 33.2 hours of training per em-
• Skills courses: Some examples of courses are: lead-                          ployee.
   ership qualities for coordinators, effective presenta-                      The cost directly associated with training activi-
   tions, service for passengers and airport customers,                        ties amounted to 3.3 million euros.
   telephone service skills, protocol for managers…etc.


                                                       Breakdown of training hours



          350,000

          300,000

          250,000

          200,000

          150,000

          100,000

           50,000

                 0
                      Directors, managers and       Department heads and        Other Air Navigation
                          first-level heads       union personnel (corporate   personnel (not including            Total
                     of departments at airports       units and airports)            controllers)

            2008             40,554                      207,640                      74,031                    322,225

            2009             30,721                     219,027                       77,135                    326,883




   Key feature:
    • In 2009 94% of employees received at least one training course, which means nearly the entire staff is involved
      with the training units.


                                                                                                    Corporate Social Responsibility Report 2009   179
               Our employees




      SOCIAL BENEFITS AND WORK AND FAMILY BALANCE
      Social action: one of the strategic elements that                                      Management of social assistance
      must shape corporate social responsibility                                             This area includes the actions related to corporate ben-
      Aena employees enjoy the numerous social benefits de-                                   efits for employees and that in most cases are stated in
      scribed in the current collective bargaining agreements                                Aena’s Collective Bargaining Agreement. Therefore, the
      and others subsequently agreed upon with worker rep-                                   objective is to promote positive measures for workers
      resentatives. All the corporate benefits are for personnel                              and their environment, which improve their well-being
      belonging to Aena’s 5th Collective Bargaining Agree-                                   and that of their families. These are: the annual plan of
      ment, regardless of their type contract or workday.2                                   economic assistance, management of repayable salary
                                                                                             advances, and life and accident insurance. During the
      At Aena, the Corporate Benefits and Social Projects                                     year 2009 more than 11,000 direct actions were carried
      Area is in charge of developing a wide variety of ac-                                  out and hundreds of inquiries were answered.
      tivities, which are listed below:
                                                                                             • Annual economic assistance plan for workers. This
      • Along with the Joint Social Action Committee                                            programme provides economic assistance to work-
           (consisting of five Aena members and five trade                                        ers according to the grounds agreed upon by the na-
           unions members) it develops the Internal Social Ac-                                  tional joint committee for social assistance and under
           tion Plan that encompasses the following main ar-                                    the headings that are enumerated below. A total of
           eas of internal activity (life and accident insurance                                €1,552,356 in assistance were granted as opposed
           policy, repayable salary advances, social, sport and                                 to €1,527,446 in 2008 and €1,326,483 in 2007.
           cultural activities, financial aid for healthcare, stud-
           ies, etc.) and it monitors these activities.                                       SOCIAL BENEFITS TO HIGHLIGHT
      •    It detects and analyzes the concerns and needs of the
           personnel belonging to Aena’s general union (regard-                               All Aena employees benefit from a pension plan
           ing health, finance, family care…), developing and                                  and social health assistance.
           implementing the Employee Services Programme.
      •    It defines and develops the actions designed to pre-                                Regarding the Pension Plan, during 2009 Aena
           vent addictive behaviour of Aena employees, providing                              contributed 6.21 million euros and 1.76 million
           them the necessary tools and resources for treatment.                              euros in benefits were paid out. All told, the cost
      •    It coordinates with managers and worker repre-                                     of contributions due to labour commitments and
           sentatives to determine necessary actions and pro-                                 other social expenses amounted to 60 million
           grammes related to employee services, assistance                                   euros*.
           and social action.
                                                                                              *Additional information can be obtained in notes 13 and 16 of AENA’s Con-
      •    It defines and implements the external social ac-                                   solidated Financial Statements included in the Annual Report 2009.

           tion strategy, coordinating and managing Aena’s
           social programmes and projects.
      •    It fosters participation in external projects in favour of
           underprivileged groups at risk of social exclusion.
                                                                                             During the year 2009, more than 11,000
                                                                                             direct actions related to corporate benefits
      2.- There are certain requisites in order for employees to qualify for some of these   and social action were carried out and
      benefits: to receive the social assistance and Aena magazine, they must have 360-
      day seniority, and for the health reimbursements they must have 90-day seniority       hundreds of inquiries were answered.
      and a continuous contract.




           Key feature:
             • Aena is especially outstanding for its working conditions and its social benefits, such as the pension plan, the
               life and accident insurance, social and healthcare assistance, and the Employee Services Programme (PAE).


180    Corporate Social Responsibility Report 2009
                                                                                                                                    Our employees




• Management of repayable salary advances. These                                                 • Life and accident insurance processing: As the
   are designed to mitigate grave, urgent or pressing                                                 Collective Bargaining Agreement stipulates, Ae-
   contingent financial situations for employees, by giv-                                              na continues guaranteeing its personnel the best
   ing them advances, not accruing any interest, of du-                                               possible conditions of payment and capital in the
   ly justified amounts that may equal as much as four                                                 life and accident insurance policy contracted for
   monthly pay-cheques or a maximum of €6,000. In                                                     all workers. Total insurance settlements paid in
   this respect, in 2009, 362 repayable loans were ad-                                                2009 amounted to €1,729,780. The insurance
   ministered, which means a 41% increase over the 256                                                payment conditions remained the same in 2009,
   loans from the previous year. Thus, the total amount                                               following an increase the previous year. The small-
   of advances granted was €1,551,904 whereas the                                                     est benefit payment was €90,000 and the largest
   average advance granted was €4,287.                                                                was €198,000.


                                                                No. of Social Allowances 2009


                                                                                                A Studies for workers
                                            297          912
                              882
                                                G                                               B Health of workers               Total amount of social
                                       F                A                                                                         allowances granted to workers:
                                                                                                                                  €1,552,357
                                                                                                C Disability
                                                                                                                                  Total amount of salary advances
                                                                                                                                  granted:
                                                                                 B    2,983     D Childcare                       €1,551,904.10

                                                                                                                                  No. of repayable loans
                                                                                                E Studies for children            administered:
                          E                                                                                                       362
                 4,468
                                                                     C
                                                                D                               F Camp
                                                                         265
                                                                 539
                                                                                                G Births

                         Percentages of basic services of employee services programme utilized


                                                                                                A Assistance
                                           8%       3%
                                                                5%
                              2%                                     1%                         B Personal well-being
                                                                       3%
                         3%                 W
                                                    A
                                                            B                                   C Consumer consultancy
                                   S                             C
                   5%          P
                                                                     E               7%         E Educational consultancy
                          O                                              F                      F Educational consultancy
                                                                                                G Administrative consultancy
                                                                                 G
                                                                                          11%   I Tax consultancy
                                                                                                L Tax consultancy
                                                                             I                  O Leisure consultancy
                                                                                      5%
                                       L
                                                                                                P P Personal assistance
                                                                                                S Health consultancy
                              47%                                                               W Social consultancy




   Key feature:
    • The Social Action Plan continues with the criteria of perfecting and improving the corporate benefits offered.
    • The Programme for the Prevention of Addictive Behaviours and the information and advice campaigns for wor-
      kers and families are maintained.
    • The Employee Service Programme expands the services it offers fostering measures to promote work and family
      balance.



                                                                                                                         Corporate Social Responsibility Report 2009   181
             Our employees




      Treatment of Addictive Behaviour
      and Emotional Support
      • Treatment and prevention of dependence on              In 2009 the services were used a total number of
         drugs and tobacco. During 2009 the Addictive          2,751 times (1,858 basic services and 893 comple-
         Behaviour Prevention and Treatment Programmes         mentary services) as opposed to the 5,438 times they
         were continued. Contacts were provided and part       were used in the previous year, which entails a 48%
         of the cost of treatment was covered in the case of   decrease. This is mainly due to the dedicated effort in
         drug dependence. All told, 18 cases were attend-      2009 to optimize resources and encourage conducting
         ed to, 5 of which were treated at inpatient thera-    services through low or no cost procedures: the postal
         peutic communities and 13 of which were treated       service, during off-duty hours, etc.
         through outpatient care.
      • Emotional support and health education. 22
         Aena employees received personal counselling and      Through the employee services
         9 family counselling sessions were provided. Bro-     programme Aena aims to increase work
         ken down by gender, 65% of those using the ser-       and family balance for its workers
         vice were female whilst 35% were male.

      Employee services programme (PAE)                        The current employee services programme is struc-
      This integral assistance programme designed to meet      tured into three service groups (Basic, Complementary
      needs and solve everyday problems is intended to in-     and Extra). All Aena employees may benefit from them
      crease work and family balance for Aena workers.         and, depending on the type of service, so may some of
                                                               their family members.
      Since 2008 all Aena workers, who on December
      31st 2009 numbered 13,143, have been covered by          It is estimated that there may be an economic return
      this assistance programme.                               for AENA of approximately 275,000 for hours saved
                                                               for its employees, not including the fees already paid
                                                               to the company that manages the service.




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                                                                                           Our employees




OTHER SOCIAL SERVICES FOR EMPLOYEES

Since 2009 Aena employees can access information on the Human Resources Intranet through a section
called “Benefits for Organizations (working) with the Disabled” where they can find the resources that social
organizations, which have entered into agreements with Aena and are working with people with disabilities, offer
employees and their families, featuring legal counsel and drafting second reports for soliciting the assistance
regulated by the Dependence Law, leisure services, day centres, occupational centres, special employment centres
and residences, etc.
Similarly, another information service is in the process of being created on Intranet so that all Aena employees
can access information about social projects and the humanitarian campaigns of social organizations, NGOs, etc.
that may foster participation and collaboration on the part of employees.
Lastly, there is another service available for employees on this Intranet wherein the information is classified into
categories of external offerings of different commercial organizations that offer a variety of health, automobile,
entertainment, financial and other products with more special advantages.



AENA PUBLICATIONS AND COURSES ON SOCIAL ACTION

The most noteworthy publications produced and courses offered are the following:
“Basic information on addictions and their repercussions in the workplace” to raise awareness among Aena
collectives
“Information on what to do about alcohol and abuse of illegal drugs in the workplace”, about how to deal
with drug consumption
“Prevention and treatment of drug dependencies” for the managerial training module
Moreover, 4 iterations of the course on drug-dependency prevention were held at A Coruña and
Fuerteventura airports, and two at Gran Canaria, for managers, health personnel, prevention delegates
and trade union representatives, with a total of 63 attendees. It is intended to prevent addictive disorders
in the workplace and to inform about adequate intervention in case of alcohol and drug abuse.
Lastly, in 2009 the collaboration agreement signed with “Proyecto Hombre” (an NGO dedicated to the
treatment and prevention of drug addiction) was monitored.




                                                                                Corporate Social Responsibility Report 2009   183
The estimation of Aena airport
management by passengers
and companions is 3.74 out of 5
Corporate Social Responsibility Report 2009




Our customers

One of Aena’s major concerns is the service it provides its
customers, especially passengers.
Therefore, Aena undertakes the different quality measures
laid down in its strategic guidelines “Quality and Environ-
ment” with the following overall basic objectives:
                                                              3
  • To improve the quality of services and infrastructures
  • To improve the image perceived by society and custom-
    ers
             Our customers




      Assuring the quality of products and services is cur-          As of December 31st 2009 a total of 42 airports and
      rently a key factor for the survival of any organization.      a heliport had obtained ISO 9001 certification, as
      Aena has therefore implemented a standardized qual-            had all Aena’s corporate units.
      ity assurance system, based on the UNE-EN ISO 9000
      standards, which certifies the company’s processes.




      CUSTOMER-SERVICE QUALITY
      Customer service is among Aena’s major concerns.                QUALITY INDICATORS: PASSENGERS AND COMPANIONS. YEAR 2009
      Service quality in the different realms of airport busi-        Services                                                     Score 1-5
      ness is measured by the AEqual Survey Programme                 Retail shops                                                     3.54
      initiated in 2002. Aena systematically measures the
                                                                      Access roads and means of transport                              3.73
      quality levels perceived by passengers, companions
      and airlines, and analyzes the results obtained as well
      as their evolution, taking steps to improve the quality        In 2009 the estimation of Aena airport manage-
      of the services provided. The periodicity with which           ment by passengers and companions is very sat-
      these measurements are taken varies depending on               isfactory, 3.74 out of 5, which is higher than in
      the characteristics of the airports: they are carried out      previous years. Perceived safety/security received a
      at least once a year at all airports and quarterly at the      score of 3.73, which has also increased with respect
      major airports.                                                to previous years.

       QUALITY INDICATORS: PASSENGERS AND COMPANIONS. YEAR 2009
                                                                            Trends in the general quality index (ICG) perceived by passengers and
       Services                                      Score 1-5             companions and by airlines, and the security quality index perceived by
                                                                                    passengers and companions (ICSP) on a scale of 1 to 5
       Airport comfort                                 3.83
       Check-in process                                3.80          3.8

       Boarding area                                   3.83

       Disembarking process                            3.83          3.6

       Baggage claim                                   3.67
                                                                     3.4
       Flight connections                              3.77

       Information service                             3.76
                                                                     3.2
       Safety/Security                                 3.70                         ICG passengers         ICSP passengers           ICG airlines
                                                                                   and companions          and companions

       Food services                                   3.43                              2007                    2008                    2009




          Key feature:
            • To date, Aenor has granted Aena a total of 105 certificates in the fields of Quality (ISO 9.001), Environment
              (ISO 14.001) and EMAS regulations.



186    Corporate Social Responsibility Report 2009
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              QUALITY INDICATORS: AIRLINES. YEAR 2009
                                                                                        the current Service Offer with regard to its indicators.
 Services                                                        Score 1-5              Therefore, a new improvement action has been initi-
 Facilities                                                          3,36               ated to adapt the definition of the Service Offer to the
 Movement area                                                       3,33               new management system requirements.
 Environmental policy                                                3,34
 Maintenance and computer services                                   3,45               Similarly, Aena measures the satisfaction with the ser-
 Passenger service                                                   3,49               vices provided by Air Navigation through the Study of
 Luggage service                                                     3,45               the Quality Perceived by Air Navigation Clients. This
 Runway operations service                                           3,53               tool is a reliable means of identifying areas of improve-
 Fuel                                                                3,67               ment and implementing corresponding actions.

To the contrary, the rating for the overall quality perceived                           The clients surveyed include: airports, operators, commer-
by airlines slightly declined, from 3.46 to 3.40, over the                              cial pilots, general aviation pilots and internal customers.
past two years. The aspects evaluated and scores ob-
tained for each can be observed in the adjacent tables.1                                Within the framework of the abovementioned study,
                                                                                        the Perceived Quality Level (PQL rating) of internal and
As regards airports, in 2008 Aena published a Service                                   external Air Navigation clients is determined by the
Offer for passengers and another for airlines. These con-                               surveys conducted. In the past three years these rat-
tain descriptions of the services provided at the network                               ings have remained relatively stable between 65 and
airports, as well as statements of the commitments tak-                                 70 points out of 100. Clients’ perceived quality rating
en on by Aena, and its quality indicators. These service                                in the year 2009 is shown below broken down by as-
offers also contain details about how to participate by                                 pects, with an overall rating of 66.35.
lodging complaints and making suggestions, which Ae-
na may use to improve the services it renders.
                                                                                        Aena has produced a Service Offer for
Aena periodically monitors the indicators this service                                  passengers, airlines and Air Navigation clients
offer comprises, analyzing their evolution and applying
necessary improvements when deviations with respect
                                                                                          PERCEIVED QUALITY RATING BY AN CLIENTS DURING 2009
to the anticipated results are detected.                                                              BROKEN DOWN BY ASPECTS

                                                                                                                                          No. / 1,000,000
                                                                                         Aspects
                                                                                                                                           passengers
In addition, Aena’s Directorate of Air Navigation aims
to improve the quality of the services it provides clients                               Overall perception of Air Navigation                        65.62

and it has taken on the commitment to publish and                                        Communication                                               65.26
distribute the Air Navigation Service Offer produced                                     Systems, facilities and maintenance                         65.64
and approved in the year 2005 and updated in 2008.                                       Aeronautical information                                    71.25
Moreover, during the year 2009, most of the integrat-
                                                                                         Air traffic                                                  61.74
ed quality, safety and environmental management sys-
tem was implemented, which affects the definition of                                       RATING OF OVERALL QUALITY PERCEIVED BY AN CLIENTS
                                                                                                     (NO. / 1,000,000 PASSENGERS)

                                                                                                                      2007         2008           2009
1.- The overall quality ratings for passengers and companions and the overall quality
perceived by airlines are calculated as a weighted average according to the impor-       Overall rating                      67       67.09          66.35
tance of each of the different aspects evaluated and the airport in question.




                                                                                                               Corporate Social Responsibility Report 2009   187
             Our customers




       QUALITY, SAFETY AND ENVIRONMENT IN AIR NAVIGATION
       Pioneering the integration of management systems

       The Directorate of Quality, Safety and Certification of Air Navigation has implemented an integrated system that
       enables continued fulfilment the commitment to excellence in the provision of air navigation services and that
       at the same time affords new advantages. To date, environmental management systems (in compliance with ISO
       14.001 standards) and quality systems (in accord with ISO 9.001) have been implemented separately. Likewise, in
       keeping with the common standards established by the Single European Sky (SES) and the Spanish aviation safety
       law, safety systems following the current ESARR 3 rules and security systems have been implemented. The goal
       is to continue striving to improve customer satisfaction, reduce environmental impact and guarantee maximum
       safety in air navigation activities while also expediting the processes, reducing procedures, documentation and
       records, lowering costs by simplifying the external auditing process, eliminating the duplication of systems and
       taking advantage of synergies that will allow saving resources and time. In fact, to date, each of the directorates
       of Air Navigation and Central Services has its own environmental certificate. With the implementation of the
       integrated system the six certifications will be reduced to a single one and there will be procedural uniformity
       throughout the Directorate of Air Navigation.



      Passenger rights
      As mentioned above, customer service is among Aena’s          Service Commitments that were developed by airlines,
      top priorities, especially with respect to passengers, who    airports, consumers and European users associations.
      acquire rights from the moment they enter an airport un-
      til they arrive at their destination. In order to guarantee   These commitments establish criteria and general prin-
      these rights, Spanish airlines and Aena, on behalf of its     ciples that have since been individually developed by
      network airports, have voluntarily signed the Passenger       each airline and airport.


       THE EU PUBLISHED A SET OF COMMON RULES FOR TRAVELLERS
       The European Commission has published a statement of the main passenger rights and some recommendations
       for air and rail passengers. The following are applicable at airports:
       1. Travellers whose flights are cancelled without prior warning or delayed for more than five hours can
            choose between having their tickets reimbursed and being rerouted to their final destination.
       2. If there is a cancellation or delay, travellers will have the right to receive assistance and, in some cases,
            compensation. Airlines must inform passengers about their rights.
       3. If luggage is lost or damaged, passengers may be entitled to reimbursement of up to 1,223 euros.
       4. When tickets are booked online, airlines must make the total prices of the flights visible. They must
            clearly specify airport taxes.
       5. Passengers may transport only a limited amount of liquid in hand luggage. They are allowed to carry a
            maximum of 100 millilitres of liquid in each bottle, tube or container.
       6. Before purchasing tickets for flights outside Europe, travellers must check to see whether the airline is
            on the EU’s “blacklist”.
       7. People with disabilities or reduced mobility must have barrier-free access to aeroplanes and trains.
            Furthermore, they will receive special service before, during and after flights or journeys by train. When
            travelling by plane, it is recommended that passengers with reduced mobility inform airlines at least
            48 hours in advance.
       8. Travellers who book holiday packages must make sure prices and all other information is clearly
            specified.
       9. One out of every four accidents is related to alcohol and drug consumption. Tourists must not travel
            under the influence of these substances.




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The full text stating these commitments can be ob-            is making significant efforts to reinforce security con-
tained online at the General Directorate of Civil Avia-       trols at Spanish airports so that our customers’ jour-
tion’s website: www.mfom.es/aviacioncivil and Aena’s          neys may be as safe as possible, while also aiming to
website: www.aena.es.                                         avoid or minimize delays and nuisances that this cir-
                                                              cumstance may cause.
Customer service
At Aena we want our customers, especially passen-             Additionally, as is described in detail below, all pas-
gers, to have as pleasant a stay at our airports as           sengers acquire rights from the moment they en-
possible. To achieve this, we strive to make airport or-      ter the airport until they arrive at their destination.
ganization expedient and accommodating, at check-             To make sure that these rights are observed and
in, security checkpoints and customs controls, as well        to provide passengers with all the information they
as in boarding areas. To this end, procedures are con-        require, as well as to respond to their questions,
tinually studied with airlines, handling companies and        comments, suggestions, etc. Aena has information
public security forces to determine how to optimize           desks and staff available to assist passengers at its
them. In step with the major European airports, Aena          airports.




 INSTALLATION AND FINE TUNING OF WIRELESS COMMUNICATIONS SYSTEMS AT 24 AIRPORTS

 Travellers who have PDAs or laptop computers equipped with WiFi technology can use
 wireless Internet connections at 24 Aena airports, thanks to the turnkey project commissioned
 during 2009, which consists in an advanced centralized WiFi network, with maximum levels
 of stability, security, availability and performance in its more than 1,400 Access Points.




   FLIGHT INFO: REAL-TIME FLIGHT INFORMATION

   Aena offers an information service that enables checking real-time flight times at its airports. The service
   provides information on scheduled flights up to two hours before and 24 hours after flights.
   Not only is this service available on Aena’s website: www.aena.es , but also by cell phone, through a WAP
   browser, or from a PDA.




 AENA’S WEBSITE, AMONG THE 20 BEST SITES OF THE .ES DOMAIN

 Aena’s website was recognized as one of the twenty best sites in the “.es” domain by the public business entity
 Red.es, attached to the Ministry of Industry, Tourism and Commerce, on the occasion of the anniversary of “.es”
 domains.
 Aena’s website is a macro-system of Internet content publishing that integrates all the information and online
 services of the organization’s directorates, and it is currently a benchmark worldwide as regards the quality and
 quantity of information available for all the agents involved in air transport.
 With more than 16 million visitors in the past twelve months, Aena’s website is at the top of all the traffic
 ratings, ahead of the websites of the most important airports in the world and organizations similar to Aena. It
 is a strategic communications tool allowing users to gain access to a wide range of content and services, such
 as real-time information on flights to and from Spain, statistics on passengers, operations and cargo traffic, the
 aeronautical information service (AIS), contracting building projects, supplies and services, commercial contracts,
 public job opportunities and services for persons with reduced mobility (PRM).




                                                                                 Corporate Social Responsibility Report 2009   189
             Our customers




       AENA’S ONLINE ADMINISTRATION

       Online administration is the means by which citizens can relate to public administrations through the Internet. The-
       refore, Aena, as a public company, and public body attached to the National Administration, specifically the Minis-
       try of Public Works and Transport, falls within the jurisdiction of Law 11/2007, of June 22nd, concerning citizen’s
       online access to public services, which guarantees citizens’ right to relate to public administrations through the In-
       ternet and makes it necessary to project new ways of relating to citizens and public administrations.
       Therefore, in November 2009 Aena made available to citizens an online service for carrying out administrative pro-
       cedures regulated by public law. The information applications and systems guarantee the ordered processing of re-
       cords and facilitate the simplification and publicity of procedures, in such a way as to enable citizens to gain easy
       access to information and the services for which it is responsible, to submit requests and appeals, to be granted in-
       terviews when applicable, to make payments or gain access to notices and bulletins issued by Aena.
       Thus, the website is conceived as a space to relate to all citizens, divided into the corresponding interest groups, for
       processing administrative procedures regulated by public law:
       Citizens: job opportunities, environmental information, sound-proofing cases, publications on aeronautical informa-
       tion, etc.
       Passengers and companions: information and services for passengers and companions who use airport facilities, in-
       cluding requests for assistance for persons with reduced mobility (PRM)
       Operators, airlines, business clients and others: security passes, apron access permits, aeronautical information, ma-
       nagement of airport fees and slot requests
       Businesses and suppliers: public tendering, environmental information, requests for security passes and manage-
       ment of airport fees
       On this same online service Aena provides a Claims, Complaints and Suggestions System whereby customers can su-
       ggest improvements or report any perceived dissatisfaction regarding the activities and services conducted by Aena.




      AIRPORT AMENITIES
      Increasingly, Spanish airports are arenas congregating           pleasant atmospheres and identify the leaders of each
      ever more economic activity wherein a large number of            speciality to provide quality service.
      businesses and people converge for a sole purpose: to
      make passengers’ stays more pleasant.                            Aena’s contracting of these concessionaires is guided
                                                                       by the sustainability criteria the organization applies
      Therefore, retail options at the airport enrich the ex-          in its practice, especially regarding compliance with
      perience of passengers, who are not only offered a               environmental legislation, and particularly as regards
      transport option but also a chance to have a cup of              the management of waste derived from commercial
      coffee, go shopping, enjoy some free-time or, if they            products and services provided (see the section Sup-
      wish, keep working on airport premises. There are 47             pliers in this chapter).
      airports in Spain receiving more than 180 million pas-
      sengers a year, many of whom have time to explore                Thus, in its relations with food services, for example,
      the retail areas, and these spaces make for pleasant             Aena requires by contractual agreement that its con-
      shopping environments.                                           cessionaires guarantee they will offer special foods
                                                                       when users require them for health reasons, such as
      In an ongoing effort to adapt supply to demand, the cri-         menus for passengers with celiac disease and for ba-
      teria of the Directorate of Commercial Spaces and Ser-           bies. Another noteworthy aspect is the gradual intro-
      vices are clear: to establish innovative and attractive          duction by commercial operators of biodegradable
      commercial concepts in each line of business, design             bags made from potato starch, as is the case of the
      the set of activities and their spatial arrangement, create      Aldeasa shops.



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                                                                                                  Our customers




 THE AIRPORT SHOPS ENCOURAGE READING THROUGH GIFTS AND DISCOUNTS DURING BOOK WEEK

 On the occasion of Book Week from April 20th to 26th, Madrid-Barajas, Barcelona, Bilbao, Menorca, Palma de Mallorca,
 Tenerife Sur and Saragossa airports worked in collaboration with “Las Tiendas del Aeropuerto” (The Airport Shops) and
 concessionaires. Through different activities designed for users and customers, the airports joined forces for this annual
 tribute to the world of the written word and they encouraged reading by giving special gifts and discounts. During
 the seven-day event, the Airport Shops gave their customers bookmarks, with a total of 275,000 reading points.
 Furthermore, on the 23rd, Book Day, the bookshops applied discounts on all purchases and gave away copies of “The
 Blank Book”, a planner with blank pages titled “Write your story…” All told, the shops gave away 30,000 booklets.
 Similarly, Jerez Airport joined the celebration by supporting the publishers association of Andalusia which has been
 promoting reading for the past ten years, sponsored by the region’s Culture Council. Bookmarks, stickers and
 diptych flyers were handed out in addition to 2,000 copies of the compilation of the prize-winning stories of the
 seventh Young Authors Narrative competition.




AIRPORT HEALTHCARE

There are healthcare services at all Aena airports,               first aid to passengers, crews, Aena personnel, airli-
which vary depending on the volume of traffic at ea-               ne personnel and that of other companies located at
ch airport. In July 2007 Aena approved the Policy on              the airports, in addition to any airport user in need of
Healthcare at Spanish Airports which stipulates that              these services and, if needed, the coordination of their
the healthcare to be provided at its airports includes            evacuation to a medical centre.




 65 CARDIAC RESCUE POINTS MAKE BARAJAS A CARDIO-SAFE AIRPORT
 Barajas Airport has 65 cardiac rescue points to help users and provide the best healthcare services in the facilities. It
 has therefore become a cardio-safe airport within Aena’s national plan. The rescue points have been fitted throughout
 the four Madrilenian terminals and they are support systems for the defibrillators while also representing the first links
 of the survival chain until the arrival of emergency medical services, which have available defibrillator equipment at all
 airports. The columns where these systems are installed are accessible by authorized non-healthcare personnel who
 will have voluntarily taken a basic training course. In other words, more than 300 workers at Madrid-Barajas, including
 Aena staff as well as personnel of concessionaires, airlines and national security forces. It is projected that 43 airports
 will have defibrillators in the public areas of the terminals.
 Easy-to-use defibrillators
 These devices are equipped with analysis systems that examine patients’ heart rhythms and determine whether it is
 necessary to apply shock. Moreover, every defibrillator indicates the necessary steps to take, which makes it simple to
 use so that non-medical personnel can handle it safety and effectively.




ACCESS FOR SPECIAL GROUPS

EPassengers with reduced mobility are people                      disability, their age, or any other cause making it
whose mobility is limited for the purpose of using a              necessary for them to receive special attention, and
means of transport, owing to any mental or physical               the adaptation to their needs of services that are
(sensorial or locomotory, permanent or temporary)                 available to all passengers.



                                                                                      Corporate Social Responsibility Report 2009   191
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      Putting in place the new Community                          • At the departure airport: fetching the per-
      regulations on the rights of persons with                       sons at the meeting point and helping with their
      reduced mobility in air transport                               hand luggage, escorting them to the check-in
      In this respect, and in compliance with Regulation              counter, assisting in the necessary check-in pro-
      (EC) 1107/2006 of the European Parliament, as of                cedures, escorting them to the boarding area,
      July 26th 2008 an assistance service for persons                going through required controls (security, cus-
      with reduced mobility was put in place at all Euro-             toms, etc.), boarding the plane and getting to
      pean airports.                                                  their designated seats.

      Among other features, the European regulations              • At the arrival airport: help with hand lug-
      state that it is the responsibility of airport operators        gage, getting from seats to airplane doors and
      to provide services for persons with reduced mobil-             disembarking, getting to baggage claim, going
      ity. This represents a substantial change with regard           through necessary controls and then getting to
      to the previous model, wherein the responsibility of            a meeting point at the destination airport (if the
      providing this service fell to airlines, through han-           latter is in a European Union member State).
      dling agents.
                                                                  • In transit/connections: Assistance that is nec-
      This community measure represents significant social             essary for successfully making connections will
      progress for persons with disabilities and for this rea-        be provided, including boarding, disembarking,
      son considerable efforts have been made at Aena to              terminal transfers and so on, whenever need-
      enable the provision of a quality service in keeping            ed.
      with regulations, and all the necessary economic, ma-
      terial and human resources have been made available         Those who feel they have not received proper
      in order to enable all Spanish airports to allow every-     treatment during the assistance service provided by
      one to enjoy air transport everywhere in the country,       Aena at the airport, and wish to lodge a complaint
      regardless of their disabilities.                           or make a suggestion by email, can write to: sinba-
                                                                  rreras@aena.es or make use of Aena’s complaint
      Assistance and meeting points                               forms, which can be found at airport information
      At Aena airports, there are duly indicated meeting          desks.
      points where persons with disabilities or reduced
      mobility can easily announce their arrival at the air-
      port and request assistance.                                There are duly indicated meeting points
                                                                  at Aena airports where persons with
      Essentially, the PRM assistance service at Aena net-        disabilities or reduced mobility can easily
      work airports, which can be requested online at             announce their arrival at the airport and
      www.aena.es or by phone through the Telephone
                                                                  request assistance
      Information Service (902 404 704), basically con-
      sists in:


       ASSISTING PERSONS WITH REDUCED MOBILITY: AN AENA PRIORITY

       During its first year of operation, Aena’s assistance service for persons with reduced mobility has served more
       than a million passengers, nearly 80% of whom were at Madrid-Barajas, Barcelona, Palma de Mallorca, Malaga,
       Gran Canaria, Alicante and Tenerife Sur airports. Moreover, 250,000 surveys were taken about this service, which
       received an average rating of 9.4 points out of 10.




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CLAIMS, COMPLAINTS AND SUGGESTIONS

Aena appreciates its users’ claims, complaints and                                          An assessment of the number of entries received
suggestions because they effectively enable identify-                                       throughout the year shows that the largest num-
ing ways of improving the services provided. There are                                      ber of incidents related to airport management was
Aena complaint forms and suggestion cards available                                         recorded during the month of December, whereas
for all airport users at the information desks. Each air-                                   those related to handling and commercial services
port is responsible for distributing the complaints and                                     took plac e during the months of January and Au-
suggestions and customers are subsequently informed                                         gust, respectively.
about the actions carried out in response to their com-
plaints or suggestions. In the same way, and within                                         Airport management and commercial services:
21 days, Aena processes the complaints and sugges-                                          For complaints and suggestions about these services,
tions that are received through other means (by letter,                                     the channels used are:
telephone, fax or email). The overall response time to
these submissions at Aena has always been well under                                        - Complaint forms that are available at Aena infor-
this ceiling timeframe and in the past triennium it has                                         mation points
been reduced by almost half, going from 5.45 days in                                        - “Passenger mailbox” at clientes@aena.es
the year 2007 to 2.26 days in 2009.                                                         - Specific addresses indicated by each airport to this
                                                                                                effect
                         Trends in claims and complaints about Aena
                  Units: No. of claims and complaints/1,000,000 passengers
120.00                                                                                      The number of claims, complaints and suggestions re-
         102.90                                                                    96.70
100.00                                                                                      garding airport management and commercial services
                                             83.60
 80.00                                                                                      decreased in absolute terms by 1.9%, yet taking into
 60.00                                                                                      account the relative indicator per million passengers
 40.00
                                                                                            and the 8.1% decline in air traffic during 2009, they
 20.00
                                                                                            actually increased by 6.6%.

  0.00

    2007                                     2008                                    2009
                                                                                            In the specific area of airport management complaints
                                                                                            about the information system (telephone service and in-
                                                                                            formation on screens and panels) increased (6% over
                                                          2009                              2008), as did those in the category of damages and
          ASPECTS
                                   No. / 1,000,000               Response time              theft, and the varied category (tow-truck removing ve-
                                    passengers                       (days)
                                                                                            hicles, cancellation claims and so on). In the latter, the
 Handling                                   29.2                             1.8            increase in complaints about airport management re-
 Airport management                         54.6                             3.2            lated to parking was a consequence of the construction
                                                                                            work underway at some Aena airports, whereas the in-
 Commercial services                        12.9                             2.4
                                                                                            crease in the number of complaints received in the year
                                                                                            2009 related to Aena’s Telephone Information Service
To ensure that claims, complaints and suggestions are ef-                                   was mainly due to several unexpected incidents that
fective there is an appropriate channel for each service:                                   took place over the course of the year affecting air traf-
                                                                                            fic (snowstorms, suspension of operations of Air Comet
- Services provided by airport: airport management                                          airlines, etc.), which led to considerable increases in the
     and commercial services                                                                number of calls at certain times, and overloaded lines.
- Services provided by handling agents                                                      A tendering process is currently underway to secure




    Key feature:
         • By the end of 2009 as many as 1.12 million persons with reduced mobility had received assistance.


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      required levels of quality, stricter penalizations and spe-                       agents’ offices at the airport and request complaint
      cific contingency plans to ensure the quality and avail-                           forms.
      ability of the service at all times.
                                                                                        Complaints about handling increased in 2009 (43.8%
      As regards commercial services the slight increase in                             over 2008) especially in the categories “treatment from
      the number of complaints received (9.3% over 2008)                                handling personnel” and “airport/documentation pro-
      mainly pertains to the categories of vending machines                             cedures”, which increased as a result of the changes in
      and vehicle damage.                                                               check-in and boarding procedures that were introduced
                                                                                        by airlines. Nonetheless, it is important to point out that
      Complaints about handling:                                                        Aena has no authority to intervene in private agreements
      To lodge a complaint about baggage check-in and                                   between airlines and handling companies. For this rea-
      delivery, and passenger boarding and disembarking                                 son, the State Agency for Aviation Security is periodically
      operations, customers must proceed to the handling                                informed about the complaints received in this respect.




      SAFETY

      As a civil provider of Air Navigation Services (ANSP) in                          as refuelling, movement of vehicles, people and air-
      Spain, Aena is responsible for safe, orderly, smooth and                          craft, maintenance activities and other operations that
      efficient air transit. In keeping with this responsibility,                        are crucial to the safety of aircraft during subsequent
      the Directorate of Air Navigation has taken on a maxi-                            flights. Therefore, a method is employed worldwide
      mum safety commitment, which is explicitly expressed                              by ACI (Airports Council International) to determine
      through its Safety Policy.                                                        levels of on-apron safety by calculating the incident
                                                                                        rate. This rate is defined as the number of on-apron
      The accidents or incidents that take place at airports are                        incidents or accidents per 1,000 operations. Follow-
      among the main causes contributing to loss of flight                               ing the ACI recommendations, on-apron incidents are
      regularity.                                                                       classified into six categories: A and B (incidents that
                                                                                        cause damage to aircraft); C, D and E (incidents that
      Airside of airports, on aircraft aprons, a considerable                           cause damage to vehicles or airport facilities); and F
      number of complex activities are conducted, such                                  (leaks and spills). As can be observed in the adjacent




            No. of type A-E accidents-incidents /
                     1,000 movements



               No. of type F accidents-incidents /
                       1,000 movements

                                                              0        0.05      0.10       0.15     0.20       0.25      0.30      0.35       0.40   0.45



                                 No. of type A-E accidents-incidents /1,000 movements          No. of type F accidents-incidents /1,000 movements


                   2009                                0.17                                                         0.39
                   2008                                0.21                                                         0.35
                   2007                                0.26                                                         0.36




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 1ST AIRPORT SAFETY MEETINGS

 “Airport Safety” was the main theme of the 1st aeronautical industry meetings organized in Madrid on September
 23rd by Unidad Editorial. Chairman of Aena, Juan Ignacio Lema, gave a conference about the new safety measures
 at Spanish airports. He asserted that Aena will invest 232 million euros until 2013 in order to adapt some airports to
 the new safety requirements stipulated in Royal Decree 862/2009, of May 14th, which states the technical design
 and operating rules for aerodromes for public use, and regulates the certification of airports within State authority.
 He pointed out that “Safety, in which we have invested 200 million euros since 2004, has always been Aena’s chief
 concern. We have therefore presented a proposed action plan to the State Agency for Aviation Security (AESA) and
 certification should be completed in the year 2013”. He also explained that the certification process would begin in
 2009 with Ibiza Airport and continue in 2010 with Madrid-Barajas and Barcelona-El Prat.




graphs, the rate of type F accidents/incidents increased       This task will be completed in 2010, and all the air-
in 2009, whereas that of type A-E accidents/incidents          ports, the mid-sized as well as the large ones, will
significantly decreased, going from 0.21 to 0.17.               have defined and implemented a safety management
                                                               system by the end of the year.
Through its General Safety Plan, Aena develops all the
aspects of safety in its facilities, activities and services   In addition, significant advances have been made in
by addressing improvement in the three facets of over-         safety training as an online CBT (Computer Based
all safety:                                                    Training) course on operational safety was given to
                                                               1,212 trainees. Several handbooks are being pro-
• Operational safety and emergency planning                    duced or updated on this material including a draft
• Security of people and property                              of the document on “best practices” for publicizing
• Workplace risk prevention (See chapter Our Em-               safety information; a revised edition of the “Manual
    ployees)                                                   on Emergency Action”; and production of the draft of
                                                               the “AN Action Protocol in the event of serious Acci-
Regarding Operational Safety and Emergency                     dent or Incident”.
Planning, it is noteworthy that within the airport cer-
tification process, the development and implementa-             It is also of note that in order to improve the means
tion of an Operational Safety Management System at             of spreading awareness about operational safety, a
each airport continued throughout 2009.These sys-              new magazine is being published: “+Seguridad en
tems involve the activities that enable airport aero-          Navigación Aérea” (More Safety in Air Navigation), of
nautical operations and there is a specific system for          which two issues were produced in 2009. A website
each centre, which defines the structure, responsibili-         devoted to operational safety is being developed on
ties and procedures to be applied in safety matters.           Internav (the internal Air Navigation portal).



 NEW COMMUNICATIONS SYSTEM TO IMPROVE SAFETY OF TRANSATLANTIC FLIGHTS

 At the Canaries Control Centre Aena has launched a monitoring and data transmitting system for air traffic
 flying over the South Atlantic. This system is called ADS-C / CPDLC (Automatic Dependent Surveillance
 Contract - Controller-Pilot Data Link Communications). Spain, along with Brazil, is the first country in the
 Europe-South America corridor to apply this new technology. The equipment onboard aircraft automatically
 transmits essential flight parameters to the controller and when events such as changes in flight level or
 detours from projected paths take place all the information is sent via a satellite data link to a ground-based
 control station and shown visually on the controller’s screen, which increases operational safety, since the
 real positions of aircraft are determined.




                                                                                   Corporate Social Responsibility Report 2009   195
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      With regard to investigation and management of              implementation of the common basic standards on avia-
      safety incidents, the total number of notifications in-      tion security, define prohibited articles, separating them
      creased, and they were mostly internal notifications.        into those that passengers cannot take into restricted
      The risk analysis and mitigation process is virtually       security areas of airports or aircraft cabins and, on the
      consolidated as appropriate documents/sheets to ex-         other hand, articles that passengers cannot transport in
      pedite it were generated and new coordination mech-         luggage to be stowed in aircraft holds.
      anisms were established.
                                                                  What is more, during 2009, at Aena scheduled se-
      As far as the Protection of People and Property (Se-        curity verifications were carried out at 24 airports, in
      curity) is concerned, it is worth pointing out that be-     addition to partial non-scheduled verifications at oth-
      cause of their importance and repercussion at airports,     er airports where the presence of the Directorate of
      security controls have been increased as a result of the    Airport Security was required as a consequence of
      different audits of the European Commission, the Gen-       the need to improve performance, implement pro-
      eral Directorate of Civil Aviation and Aena, all as a di-   cedures, run tests, implement corrective actions or
      rect consequence of the application of the European         optimize resources employed for providing security
      regulations and greater internal demands. The securi-       services at airports.
      ty forces (National Police, Civil Guard, regional police,
      local police…) and private security guards all strive to    It is also important to point out the progressive in-
      preserve the security of passengers in Spanish airports.    corporation, from the initial tests to the implemen-
      Therefore, passengers who gain access to boarding ar-       tation at some airports, of new equipment that
      eas must pass security controls, go through metal de-       enables improving the passenger screening proce-
      tectors and put their hand luggage and the rest of their    dure and expediting passage through checkpoints,
      belongings through x-ray screening machines.                in compliance with current regulations. An example
                                                                  of this new equipment is the state-of-the-art equip-
      Furthermore, and in compliance with the European            ment installed to screen passengers, employees and
      Union regulations, at Aena airports measures are taken      hand luggage as well as hold luggage in Barcelona
      to substantially reinforce the security of passengers and   Airport’s new Terminal 1.
      operations without affecting the quality of the services
      the airports provide. These measures, which are man-        Also noteworthy along these lines is the installa-
      datory for all the EU member States, include screen-        tion during 2009 of new equipment at passenger
      ing 100% of the luggage stowed in holds and random          and employee security checkpoints at Malaga Air-
      manual inspections of passengers and hand luggage.          port’s new Terminal T3, such as the Hold Baggage
                                                                  Screening System (13 explosive detection machines
      Thus, European Commission Regulations (EC) 820/2008         –EDS–, 2 tomographic imagery machines and 5 x-
      of August 8th, laying down the measures for the             ray machines).



       5TH MEETINGS ON AIRPORT EMERGENCIES

       The fire-fighting service of Rioja’s airport hosted the 5th Airport Emergencies Meetings, held at the Logroño-
       Agoncillo facilities and attended by Aena fire-fighters, personnel from the military helicopter base adjacent
       to the airport and members of the fire-fighting air base. Its mission is to coordinate the work of airport
       personnel and emergency services. The courses given by Aena fire-fighters therefore deal with basic
       rescue concepts. Moreover, action protocols to be enacted in the event of an accident are reviewed and
       all emergency crews are informed of how and when to act on airport premises, especially in areas that are
       closed off for security reasons.
       These meetings, which are traditional among emergency personnel, are now also attended by doctors, nurses
       and ambulance drivers from the Rioja healthcare service (Seris), in addition to fire-fighters from the autonomous
       community La Rioja (CEIS).




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Apart from these acquisitions Aena has continued to            installed in Madrid-Barajas and Barcelona airports, in
renovate equipment in different network airports, and          addition to those already installed in Palma de Mallor-
meet new needs. Thus, persisting in the progressive in-        ca Airport, and a tendering process is underway for the
corporation of new equipment, walk-though shoe met-            rest of the network airports, which is leading to an im-
al detectors continue to be installed. In 2009 they were       provement in the passenger screening procedure.




SUPPLIERS
Contracting that involves cost is regulated at Aena by         To this end, mechanisms are established in contract
Law 31/2007, which lays down the contracting proce-            documents to ensure effective compliance, such as
dures and establishes the objective and subjective finan-       specific mandatory requisites for interested contractors
cial limits in the areas of water, energy, transport and       –companies that do not fulfil these requisites cannot
postal services.                                               be awarded contracts– or setting up control systems
                                                               for the tendering process, including applicable sanc-
For projects outside the jurisdiction of the aforemen-         tions that may even lead to contract annulments in the
tioned law Aena’s internal regulations are applied,            most serious cases.
particularly its General Contracting Rules and devel-
opment regulations.                                            It is noteworthy that only 1.55% of the amount award-
                                                               ed by Aena during 2009 was for foreign companies,
Even though most contracts awarded by Aena are                 so the great majority of these awards went to local
private, in every case the general administrative con-         businesses.
tracting principles described in both regulations are
                                                                                                   2009
applied, that is, those of non-discrimination, mutual
recognition, proportionality, equal treatment, publicity                                          TOTAL              National
                                                                         Indicator                                                  %
                                                                                                  AENA               suppliers
and transparency.
                                                                Amount awarded (M€)*                 1,480                 1,457   98.45%

The administrative requisites for private contracts are         Concessions awarded                  1,928                 1,918   99.48%

drafted from the perspective of complying with each             No. companies                           809                  798   98.64%
and every one of the abovementioned principles and,             * Amount in millions of euros, not including taxes
furthermore, they include specifications that promote
and encourage aspects such as: women’s equality, in-           Mandatory requisites for suppliers
tegrating disabled workers, and workplace health               Contracts with suppliers also establish a set of rules
and safety, in accord with the legislation in force at         and sanctions to apply if they are breached. It is con-
all times.                                                     sidered that breach of contract is a failure to honour




 MEASURES FOR PROMOTING DIVERSITY AMONG THE COMPANY’S SUPPLIERS
 This aspect is manifested in the contracting procedures employed at Aena, a high percentage of which are
 open so that any contractor may submit a bid. For restricted or negotiated procedures, diversity is guaranteed
 through publicity, for at the very least they are announced on Aena’s website. In practice, in nearly every case,
 this allows all interested contractors to submit bids as well. In other cases, a minimum number of bids are also
 required so that the cases in which mutual recognition is restricted or limited are very rare. In addition, it is not
 permitted in any case to include in contracting requisites requirements that may exclude some bidders who
 may be interested, thus establishing objective awards criteria that guarantee equality in this phase of
 the procedure.




                                                                                          Corporate Social Responsibility Report 2009       197
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         CONTROLLING COMPANIES

         Palma Mallorca Airport carries out environmental controls of the companies located on airport premises, on
         a quarterly, half-yearly or annual basis, depending on the company’s activity and the aspects that generate
         greater environmental impact, such as construction projects, fuel supply, handling, storehouses and food
         services, among others. If non-compliance is detected, visits are made every two months.
         153 companies were inspected during the year 2009 and a total of 321 monitoring visits were
         conducted.
         It is significant to point out that this year a new application was created for environmental control of companies,
         which will enable improving the management of the monitoring conducted.




      what is specified in the terms and conditions, and               Suppliers are required to respect human rights and
      regulations.                                                    labour rights. Contracts lay down a set of socially-re-
                                                                      lated specifications such as requiring that 40% of work-
      Integration of environmental or social criteria in              ers employed to execute contracts be permanent staff
      purchasing processes: The terms and conditions of               members; that female personnel exceed 10% of the
      contracts include socially and environmentally related          national average in the industry; that the number of dis-
      specifications.                                                  abled workers be no less than 2%, whenever availability
                                                                      in the labour market permits this, in addition to exten-
      Contracts lay down socially-related                             sive workplace health and safety controls. These high-
                                                                      lighted aspects are also put to subcontractors, who are
      specifications such as requiring that
                                                                      controlled by the chief contractor. Aena monitors com-
      at least 40% of workers employed to                             pliance with these obligations during the execution of
      execute contracts must be permanent staff                       the contract and through a final control procedure.
      members; that female personnel exceed
      10% of the national average in the industry                     Data on safety and hygiene of suppliers and contrac-
      and that the number of disabled workers                         tors: Aside from the health and safety rules specified for
                                                                      executing contracts, in the tendering process interested
      not be less than 2%
                                                                      bidders are asked to submit other documentation such
                                                                      as: certificates from audits of their prevention services and
      Thus, contractual clauses contain requisites such as            those of the proposed subcontractors, organization of the
      calling for contractors to submit environmental mon-            prevention and safety procedures for the project, analyses
      itoring plans. The actions that must be carried out             of the possible emergency situations and proof of having
      regarding waste and the stockpiling of goods and ve-            reviewed the Project Health and Safety Study.
      hicles, machinery or equipment of any kind used to
      execute contracts are similarly described in precise            Requirements/Incentives for suppliers to foster
      terms. Proper practice pertaining to emissions, leaks,          R&D&I of their products: Bidders are also required to
      material, etc. is also defined, and studies that certify         include in their submissions details about the technolo-
      the effectiveness of the measures adopted must be               gies they intend to deploy in order to execute the con-
      carried out.                                                    tracts, regarding equipment features, any advantages




         Key feature:
           • 98.45% of the amount awarded by Aena during 2009 went to domestic companies, and therefore fell to
             local suppliers.

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they may bring, and the degree of their compatibil-      name a person as liaison with Aena for this aspect
ity with other previously-installed technologies. Only   of the contract. Similarly, the terms and conditions
the technologies that directly apply to the given con-   specify inclusion of ISO 14000 Environmental Qual-
tract will be considered to be within the framework of   ity Certificates or similar. Additionally, bidders are
R&D&I projects that represent enhancements of qual-      required to designate an organized and dedicated
ity and technical value.                                 environmental control team for the contract, stating
                                                         the specific measures it is going to adopt, the envi-
                                                         ronmental control and supervision methodology it
Aena controls and evaluates suppliers’                   will follow, its monitoring plan and so on.
practices regarding environmental and/
or social matters                                        Contractual agreements with suppliers about
                                                         their responsibilities: The established specifica-
                                                         tions contain sanctions for breach of contract, and
Requirements for suppliers with respect to the           may lead to annulment of contracts in the most se-
environment: Successful bidders are required to          rious cases.




                                                                           Corporate Social Responsibility Report 2009   199
Aena has invested over 81 mi-
llion euros in environment in
2009
Corporate Social Responsibility Report 2009




Environment

In order to make air transport services compatible with en-
vironmental conservation Aena carries out an extensive set
of environmental actions throughout the phases of plan-
ning, execution and operation of airport infrastructures and
Air Navigation facilities, in keeping with the commitments
                                                               4
and principles laid down in its Environmental Policy.
              Environment




      Environmental improvement as a strategic                                         Environmental investments during 2009 mainly pertain
      factor at Aena                                                                   to the inclusion of fixed assets of the Sound Insulation
      For the present and future of the air transport indus-                           Plans1, whereas spending on the natural environment
      try, and specifically for Aena, a key strategic factor is                         for the year 2009 can be broken down as follows:
      the improvement of sustainability in aspects such as
      making aviation operations and the development of                                • Repair and conservation: 9.806 million euros
      airport infrastructures compatible with local commu-                             • Independent professional services: 1.597 million euros
      nities (noise, impacts on the territory and natural envi-                        • Other external services: 3,771 million euros
      ronment, etc.), reducing the gaseous emissions (CO2)
      of aircraft, as well as the range of strategies and ac-                          Environmental management systems
      tion plans that enable increasing energy efficiency and                           In keeping with its Environmental Management Policy,
      the use of renewable energy technologies. For this rea-                          Aena integrates environmental management into its op-
      son, an Environment Directorate has been created to                              erations and service provision by implementing environ-
      lead and coordinate all the environmental actions, in-                           mental management services in compliance with the
      cluding the promotion of activities related to energy                            UNE-EN-ISO 14001 standards at every one of its centres,
      efficiency and renewable energy. In addition to these                             enabling the periodic definition of environmental objec-
      endeavours, Aena will continue upholding as priori-                              tives and challenges, as well as the systematic control
      ties the strategic challenges of maintaining maximum                             and evaluation of the compliance level in order to ensure
      levels of safety, increasing service quality and capaci-                         continual improvement and pollution prevention.
      tating infrastructures to meet current and future air
      traffic demands.                                                                  Hence, since the year 1999, when Barcelona’s El Prat Air-
                                                                                       port attained certification, Aena has proceeded with the
      Environmental spending and investments                                           successive implementation and certification of the envi-
      Aena’s environmental investments* in the period                                  ronmental management systems of its facilities. In this
      2007-2009 amounted to a total of 159.4 million eu-                               regard, during the year 2009 the certification of Burgos
      ros, whereas environmental spending reached the fig-                              Airport was achieved, which means that at present all
      ure of 42.7 million euros.                                                       the Aena network airports are certified by UNE-
                                                                                       EN ISO 14001 standards.
                Indicator                  2007           2008            2009

       Environmental investments*                                                      With regard to Air Navigation, during 2009 the above-
                                          94,758          64,577         81,424
       (thousands of euros)
                                                                                       mentioned environmental certificate was obtained
       Gastos ambientales
       (thousands of euros)
                                          13,428          14,181         15,174        at the Balearic Regional Directorate encompassing

       (*)The data on environmental investments pertain to the inclusion of fixed en-
       vironmental assets in Aena’s balance sheets.
                                                                                       1.- There is more information about the Sound Insulation Plans in the chapter
                                                                                       “Our communities and society”




          Key feature:
            • 100% of passenger transit and air operations take place at airports certified by the UNE-EN ISO 14001
              standards

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                                                                                                  Environment




the control centre of Palma de Mallorca, the control           to continually strive to improve both the quality of the
towers of Mallorca, Menorca and Ibiza and all the Air          services provided and environmental practice. This is
Navigation facilities of the Balearic region. All the Air      materialized in the indicators which enable controlling
Navigation centres are currently certified.                     and monitoring the processes, and compliance with
                                                               Aena’s strategic objectives.
The fact that the airports have passed the corre-
sponding audit processes guarantees that the Envi-             Another case worthy of mention is that of Tenerife Sur
ronmental and Quality Management processes and                 Airport which, since the year 2003, has been adhering to
procedures are aligned with the international stand-           the EU Eco-Management and Audit Scheme, EMAS, and
ards, and it demonstrates their ongoing commitment             is a pioneer airport in attaining this type of certification.




EVALUATION AND MANAGEMENT OF NOISE IMPACT
The “Balanced Approach” concept, promoted by                   on Noise, and developed through the Royal Decrees
the International Civil Aviation Organization (ICAO)           1513/2005 and 1367/2007.
is currently the most important international guide-
line for the implementation of measures to mitigate            The measures implemented to mitigate the noise as-
the impact of noise in airport vicinities. It basically con-   sociated with airport operations are described below:
sists in a method of identifying the problems related to
noise at an airport, and analyzing the means of abate-         Operational Restrictions
ment available through four main elements, including           To improve noise levels, there is a set of operational
the reduction of noise at the source, noise abatement          restrictions for airports. These restrictions are stated in
operational procedures, land-use planning and man-             the document “Airport Information Publication” (AIP)
agement, and operational restrictions on aircraft, in an       and must be followed by all airlines, except for rea-
effort to deal with these problems globally and most           sons of safety.
cost-effectively.
                                                               This type of restriction consists in noise-related meas-
All this is applied within the current nationwide regu-        ures such as, for example, limiting or reducing an air-
latory framework constituted in 2009 by Law 37/2003            craft’s access to an airport.




   Key feature:
     • In 2009, Aena conducted a noise study for the removal of “marginally compliant” aircraft operating at Bar-
       celona Airport, according to the procedure described in the Royal Decree 1257/2003.
     • This study was submitted to the Ministry of Public Works and Transport, the authority in charge of establis-
       hing the corresponding operational restrictions, for reasons of noise, on this type of aircraft.


                                                                                   Corporate Social Responsibility Report 2009   203
              Environment




      Among the operational restrictions under study is not                               and modification of existing ones, fundamentally those
      allowing marginally compliant aircraft2 to operate at                               of instrumental departures, which cause the most sig-
      airports in order to limit the number of people affected                            nificant noise problems in airport environments.
      by aircraft noise. The airports to which this measure ap-
      plies are airports in the European Union with more than                             Bearing in mind that operational safety will always be
      50,000 movements (take-offs or landings) of civil sub-                              first and foremost, in many cases procedures for mini-
      sonic jet aeroplanes per calendar year, taking into ac-                             mizing noise impact can be designed as long as they
      count the average of the 3 calendar years previous to                               follow ICAO design criteria at all times. To the extent
      the application of Royal Decree 1257/2003.                                          that it is possible optimum routes are sought to pre-
                                                                                          vent lengthening flight times and therefore unneces-
      As an additional operational restriction, since June 1st                            sarily increasing fuel consumption and emissions of
      2000, at Madrid-Barajas Airport an aircraft Noise Quo-                              polluting gases.
      ta, classification system has been established in terms
      of effective perceived noise in decibels (EPNdB) in ac-                             Different operational measures that are being carried
      cordance with Annex 16 of the Agreement on Interna-                                 out at airports are mentioned below:
      tional Civil Aviation.
                                                                                          Use of preferential runways, depending on domi-
      Consequently, airlines operating at a given airport                                 nant wind direction and time (daytime or night-time),
      have a total assigned value of noise, or a noise quota,                             a specific runway is chosen voluntarily and assigned
      to which they must adjust by optimizing their opera-                                for take-off or landing procedures for a specific pur-
      tions and the fleet employed to undertake them, thus                                 pose, safety being of vital importance in their use.
      guaranteeing that noise will not increase although the
      number of operations may do so.                                                     The preferential use of a runway, for reasons of noise,
                                                                                          is especially applied at night. The goal is to use the
      Other types of operational restrictions carried out at the                          runway or route that will cause the least disturbance
      different Aena airports are:                                                        from noise in areas surrounding the airport. In prac-
                                                                                          tice, efforts are made to ensure that arrivals and de-
      • Restrictions on engine tests, prohibiting more
                                                                                               OPERATIONAL RESTRICTIONS FOR NOISE ABATEMENT
           than idle running power off-hours and/or outside                                                  AT AENA AIRPORTS
           designated areas.                                                                                   RESTRICTION   RESTRICTION
                                                                                                                                           RESTRICTION
                                                                                                                                                         RESTRICTION
                                                                                               AIRPORTS          ENGINE        REVERSE                    TRAINING
      •    Restrictions on the use of reverse thrust, pro-                                                        TESTS        THRUST
                                                                                                                                             APU USE
                                                                                                                                                           FLIGHTS
           hibiting the use of reverse thrust (engine breaking)                            Alicante                •
           in landings above idle running power, on certain                                Barcelona                             •             •
                                                                                           Bilbao                  •
           runways and/or timeframes except for reasons of                                 Fuerteventura           •
           safety.                                                                         Girona                                                            •
      •    Restrictions in use of APUs, prohibiting the use                                Gran Canaria            •
                                                                                           Ibiza                   •             •
           of Auxiliary Power Units (APU) of aircraft in certain                           Jerez                   •
           stands and establishing, when needed, mandatory                                 Madrid-Barajas          •             •             •             •
           400Hz power supply through mobile or stationary                                 Málaga                  •             •                           •
                                                                                           Menorca                 •             •
           units on air-bridges.                                                           Palma de Mallorca       •             •             •             •
      •    Restrictions of training flights, prohibiting train-                             San Sebastián                                                     •
           ing operations.                                                                 Sevilla                 •
                                                                                           Tenerife Norte                                      •
                                                                                           Tenerife Sur            •                           •             •
      Operational Procedures                                                               Valencia                •             •
      Altering operational procedures can minimize the im-                                 Vitoria                 •

      pact of noise through the design of new movements
                                                                                          partures are carried out on runways where operations
      2.- The Marginally Compliant Aircraft (MCA), are civil subsonic jet aeropla-        have been proven to have less impact on noise-sensi-
      nes that comply with certification limits Vol. 1, part 2, Chapter 3 of Annex 16 of   tive areas.
      the Agreement on International Civil Aviation for cumulative margin not excee-
      ding 5 EPNdB.




204    Corporate Social Responsibility Report 2009
                                                                                                 Environment




         COMPARISON OF MAXIMUM LEVELS 85 dB(A)

        LANDINGS                            TAKE-OFFS


                                                                                                 AIRBUS A340-300




                                                                                                 BOEING B747-400




                                                                                                 BOEING B747-300




Additionally, some airports such as Madrid-Barajas, Bar-      instrumental departures and arrivals, and the Continuous
celona and Palma de Mallorca, among others, have a            Descent Approach (CDA) technique for approach proce-
preferential runway configuration, designed for the pur-       dures.
pose of minimizing noise impact in surrounding areas.
                                                              Noise abatement procedures, are operational
Use of preferential routes, in order to help aero-            procedures for departure, approach and landing
planes avoid noise-sensitive areas during departures          designed to minimize overall noise exposure, main-
or arrivals, including change in course to lead aircraft      taining required levels of safety. The CDA proce-
away from these areas or areas contiguous to them.            dure can benefit almost any airport or runway in
                                                              the world, whether to reduce the environmental
Avoiding flying over population centres to reduce              impact on neighbouring communities of airports
noise impact by employing routes that do not require          with more traffic, or as a means for executing in-
flying over towns.                                             strumental approaches most efficiently.

Precision Air Navigation (P-RNAV), by implement-              Displaced thresholds, entail measures based on the prin-
ing routes based on Precision Navigation, following           ciple of bringing noise closer to airports and increasing the
the most demanding international regulatory stand-            distance between the source and receiver of noise.
ards, in order to prevent aircraft straying from estab-
lished paths.                                                 Other actions
                                                              The Noise Fee, is meant to discourage the use of the
The development and application of new navigation con-        noisiest aircraft. Penalization fees are applied to landing
cepts enables designing procedures in a flexible man-          charges for the aircraft that exceed established noise cer-
ner. This is the case, for example, of the P-RNAV, for        tification limits. As of 2009, Aena had introduced noise




   Key feature:
     • In 2009, the runway threshold at Fuerteventura Airport was displaced, which enabled reducing noise pollu-
       tion by permitting aircraft that have to fly over nearby populations to reach notably higher elevations over
       these areas, which simultaneously increases operational safety.




                                                                                  Corporate Social Responsibility Report 2009   205
             Environment




      fees at the airports of Alicante, Barcelona, Madrid Bara-         The terminals produce a sampling of sound levels several
      jas, Malaga, Palma de Mallorca, Gran Canaria, Tenerife            times a second, storing the data on levels that exceed es-
      Sur and Valencia.                                                 tablished limits, and other information.

                                                                        All the sound data recorded by the terminals is transmit-
                                                                        ted real time to a central processor that collects and ana-
                                                                        lyzes the information received together with the data on
                                                                        flight plans and radar paths provided by SACTA (Spanish
                                                                        automated ATC system).

                                                                        In this manner, the system enables recording noise levels,
                                                                        identifying the aircraft causing the noise, its position, and
                                                                        all the associated information (aeroplane identification,
                                                                        airline to which it belongs, destination, etc.).

                                                                        This circumstance allows defining, for each one of the lo-
                                                                        cations described by its special surrounding conditions,
                                                                        a specific record that identifies the noise caused by an
                                                                        aircraft, based on the determining factors of distance
                                                                        through simultaneous radar data, as well as duration and
                                                                        minimum level of the sound event recorded.

                                                                        As the particular incidents and complaints are correlated
                                                                        with the variables recorded, this constitutes a powerful
      Noise Monitoring Systems are deployed for detecting,              tool for assessment and evidence related to the detection
      measuring and associating the noise aircraft make when            of infractions that serves as a basis for initiating a penali-
      flying over the different microphones installed in strategic       zation procedure.
      areas of airport environments. Their main purpose is to
      provide complete, reliable and continuous information on          Also of note is the installation, over the course of 2009,
      the level of compliance of the operating procedures car-          of a Noise and Flight Path Monitoring System at Valencia
      ried out at airports, as well as providing better knowledge       Airport, which will enable obtaining information about
      about the noise and routes of aircraft in order to adopt          the operational procedures performed at that airport. The
      measures geared toward minimizing the nuisance caused             concept behind this system is similar to that of those al-
      by excess noise levels in surrounding population centres.         ready in use at the airports of Madrid-Barajas (SIRMA) Bar-
                                                                        celona (SIRBCN) and Palma de Mallorca (SIRPMI).
      These systems consist in NMT (Noise Monitoring Terminals)
      or receivers of sound levels, basically comprising comput-        In this regard Aena has announced its intention to carry
      ers, microphones and modems. Some are complemented                out a project aimed at implementing a Corporate Noise
      with means for providing metrological information..               and Flight Path Monitoring System at its network airports,




         Key feature:
           • In 2009 Aena completed the installation of a system that enables conducting monitoring and control of
             noise and flight paths at Valencia Airport.
           • The Integrated Noise System for Valencia Airport (SIRVAL) comprises ten stationary sound meters located in the
             municipalities of Aldaia, Manises, Mislata, Quart de Poblet, Ribarroja de Turia, Valenca and Xirivella, as well as
             the mobile sound meters installed on airport premises. The latter are deployed to detect the sound produced by
             engine tests and by the use of reverse thrust in landings.


206    Corporate Social Responsibility Report 2009
                                                                                                                                                                     Environment




                                                                                                                                  The project has begun to be implemented at Madrid-Barajas
                                                                                                EXTERIOR INSTALLATION DATA

                                                                                                                                  Airport and it will be gradually developed at other airports.

                                                                                                                                  The penalization procedure is stipulated in Law
                                                                        20 EMUs

                                                                                                                                  21/2003 of July 7th, on Air Safety, whose article 47
       QNN DATA             RADAR DATA             FLIGHT PLANS         4 CON METEO, 2 PORTA)            CLOCK ANTENNAE

                                                                  ICM

                9 MODEM
         (1 MAINTENANCE
         1 RECEIVING ALARMS EMUs                                              MODEM RADAR DATA
                                                                                                                                  lays down the noise-related infractions in the air traffic
         4 DATA TRANSFER EMUs
         3 DEDICATED LINES EMUs)         CLOCK                          COMMUNICATIONS
                                                                        PROCESSOR                                                 field. In this regard, the Noise Monitoring Systems en-
                                                                                                 RACK MOUNTED EQUIPMENT
                                                                                                                                  able assessing and detecting any alleged infractions of
                                                                                                  DLT UNIT

                                                                                                                                  established procedures, for the purpose of informing the
          BLACK AND WHITE    COLOUR
          PRINTER            PRINTER
                                                 USER
                                                 MONITOR
                                                                  USER
                                                                  MONITOR
                                                                                                                      REPORT PC   Ministry of Public Works and Transport, which is the au-
    INDOOR INSTALLATION
                                                                                     GEMS SERVER
                                                                                                                                  thority in charge of penalizations.

which identifies the sound events associated with aircraft                                                                         This penalization procedure consists in a series of basic
landing and take-off procedures, enabling uniform data                                                                            rules for applying air traffic penalizations for noise-relat-
processing, as well as clear and transparent public access                                                                        ed matters. These noise-related penalizations can only
through the Aena website in order to improve informa-                                                                             be applied if the operational restrictions have previously
tion for all users. This tool is used at other airports around                                                                    been implemented and published in the corresponding
the world, such as London/Heathrow, London/Gatwick,                                                                               aeronautical bulletin, as well as the Aeronautical Infor-
Los Angeles and Sydney.                                                                                                           mation Publication (AIP).




   Key feature:
      • Aena offers the public information on routes and sound levels at Madrid-Barajas Airport with the “Inte-
        ractive Noise Map”.
      • It enables viewing on Aena’s website (www.aena.es) the movements of aircraft in flight and the sound levels
        associated with the Noise Monitoring Terminals.
      • The project anticipates progressive extension to other network airports.


                                                                                                                                                      Corporate Social Responsibility Report 2009   207
             Environment




       ENVIRONMENTAL ACTION PLAN OF THE MINISTRY OF PUBLIC WORKS AND TRANSPORT THROUGH AENA,
       TO REDUCE CHEMICAL EMISSIONS AND NOISE PRODUCED BY AIRPORT OPERATIONS

       •     Through Aena, the Ministry of Public Works and Transport has put in place an Environmental Action Plan to redu-
             ce the noise pollution and CO2 produced by airport operations. It will promote agreed measures which will entail a
             savings of 25,000 tonnes of fuel consumption and a reduction of 75,000 tonnes of CO2 a year, and include:
       •     An implementation plan for continuous descent approach (CDA) defined by Aena for the coming years,
             which has been divided into three phases, in consonance with airport capacities.
       •     This CDA implementation plan anticipates a reduction of between 4 and 6 decibels in population centres located
             at distances of more than 18 kilometres from the runway, in addition to saving between 100 and 160 kilograms
             of fuel per flight and reducing CO2 emissions by between 300 and 480 kg per operation.
       •     Precision procedures. Mechanisms will be established to reduce deviation from established routes, by studying
             the implementation of precision take-off procedures (P-RNAV) at the busiest airports. The commitment taken on
             will allow flying more precisely, reducing the number of people affected by aircraft flying over population centres.
       •     Prohibition of noisy aircraft. Operating the so-called marginally compliant noisy aircraft will be prohibited at di-
             fferent Spanish airports, such as, for example, at those of Barcelona, Palma de Mallorca, Malaga, Gran Canaria,
             Tenerife Sur, Valencia and Alicante. This measure will prevent aircraft that produce significant amounts of noise
             from flying over population centres, which will reduce nuisance in airport vicinities.
       •     A Global Noise and Flight Path Monitoring System will be implemented, allowing citizens to monitor routes
             of aircraft and the noise they produce, and to obtain other environmental information.
       •     Progressive acquisition of “eco-clean” vehicles at Aena airports: Actions are being carried out to reduce air
             pollution, including the progressive acquisition of “eco-clean” vehicles. Initially, several electric vehicles have been
             acquired at Madrid-Barajas airport, as a pilot experiment. This initiative, which is also going to be explored at Lan-
             zarote airport, could be extended in future to other airports if the use of this type of vehicles proves to be feasible.



      The mission of the Technical Noise Working Groups,                  operational configurations currently being used at Va-
      ewhose participants include governmental representa-                lencia. The proposals were evaluated from the environ-
      tives of the towns affected by the noise caused by airport          mental standpoint for the purpose of determining the
      activity, is to make proposals and take initiatives related to      sound impact of each of the alternatives, and they were
      possible studies, measures or other endeavours to abate             ultimately approved by the above-mentioned Technical
      noise impacts in airport vicinities. Aena has formed tech-          Noise Working Group. Their implementation has allowed
      nical noise working groups at the airports of Alicante,             delaying aircraft turning points and thus preventing them
      Barcelona, Madrid-Barajas and Valencia.                             flying over various population centres.

      Over the course of 2009, one of the main decisions taken            Sound Insulation Plans
      by the Valencia Airport Technical Noise Working Group               The Sound Insulation Plans which Aena is currently carry-
      was the definition of a set of rules for managing op-                ing out arose from the Environmental Impact Assessment
      erations and the determination of a preferential op-                procedure to which the airport infrastructure projects are
      erational configuration.                                             subjected by the Ministry of the Natural, Rural and Marine
                                                                          Environment. This process concludes with the formula-
      In this sphere, in 2009 a proposal was submitted for                tion of the corresponding Environmental Impact State-
      the modification of instrumental departures for the two              ments, which contain a set of preventative, corrective and




           Key feature:
            • Aena informed the town halls affected by the sound footprint of Valencia Airport about the technical viability
              of the proposed new departure routes approved in 2009. These new routes make it possible to avoid flying
              over various population centres.

208    Corporate Social Responsibility Report 2009
                                                                                                         Environment




compensatory measures, including the soundproofing of        A more detailed description of these measures
homes and buildings with uses for which noise can be        and the investments associated with them can be
more harmful (healthcare, schools, etc.) located within     found in the chapter “Our Communities and So-
the sound footprint associated with airport activity.       ciety”.




CLIMATE CHANGE

For years Aena has been taking actions that are coherent    Worldwide, aviation accounts for approximately 2%
with the worldwide policies seeking to reduce emissions     of total greenhouse gas emissions. Nevertheless, the
that cause global warming. These actions include, for ex-   United Nations Intergovernmental Panel on Climate
ample, applying energy-savings and energy-efficiency         Change (IPCC) projects that this percentage will in-
technologies in buildings and installations, and develop-   crease by a factor of between 2 and 6 by 20503.
ing renewable energy systems (solar and wind power).
                                                            In Spain, the Ministry of the Natural, Rural and Marine Envi-
                                                            ronment has estimated that CO2 emissions from domestic
Aena contributes to the reduction of
                                                            flights, within Spain, amount to 7.3 million tonnes a year
emissions that cause climate change by                      in 2008, that is, 1.8% of total emissions nationwide.4.
using energy resources efficiently
                                                            CO2 emissions and Aena activity
                                                            In 2008, domestic flights originating in and destined
Other actions underway such as, for example, changes        to Aena airports produced 7.3 million5 tonnes of CO2.
in air traffic management, are not primarily geared to-      This includes the emissions produced by aircraft in
ward reducing consumption and emissions, but have a         take-off and landing operations, as well as on-apron
positive impact on climate nonetheless.                     movements. The operations of a mid-sized to large air-
                                                            port, with some 58,000 movements a year, produces
Aena’s overall importance and responsibility in the in-     roughly 64,000 tonnes of CO2 annually, between air-
dustry, as operator of the entire Spanish airport net-      craft, passengers and employees getting to and from
work in the general interest, and as air traffic manager     the airport, and induced activities related to the infra-
in Spain, requires it to take specific measures, and         structure.
draw up an action plan with specific objectives (see
note “Environmental Action Plan”), instruments and          CO2 emissions associated with airport activity
control indicators. These actions and plans are prop-       Following international recommendations and stand-
erly coordinated with the Ministry of Public Works and      ards6, we classify CO2 emissions and the way of man-
Transport and the Spanish Climate Change Office.             aging them depending on whether, as airport operator,
                                                            we have the capacity to “influence”, “guide” or “con-
CO2 emissions from aviation                                 trol” their reduction, through the source that produces
Despite the fact that the contribution of aviation to       them. In this regard, Aena’s capabilities for reducing
greenhouse gas emissions is small with respect to world-    CO2 emissions consist in:
wide emissions, the high growth rate in air traffic leads
to a net increase in emissions. Therefore, although the
                                                            3.- Climate Change: Mitigation. “Contribution of Working Group III to the Fourth
industry has made significant improvements to reduce         Assessment Report of the IPPC”, 2007.
emissions, these have been counteracted by the increase     4.- Inventory of greenhouse gases in the framework of the UNFCCC. Spain, 2008
                                                            5 .-Inventory of GHG in the framework of the UNFCCC. Spain, 2008.
in operations that has taken place in recent years.         6 .-Inventory of GHG in the framework of the UNFCCC. Spain, 2008.



 GREENHOUSE GASES (GHG):

 Greenhouse gases are carbon dioxide (CO2), methane (CH4), nitrous oxide (N2O), sulphur hexafluoride (SF6), the
 hydrofluorocarbons (HFC) and the perfluorocarbons (PFC). Of these, carbon dioxide is the most significant.



                                                                                       Corporate Social Responsibility Report 2009             209
              Environment




          THE KYOTO PROTOCOL: CURRENT STATE OF NEGOTIATIONS (COP 15, COPENHAGEN)

          In 1997, the Chiefs of State of more than 160 countries pledged to reduce emissions known as “Greenhouse Gases”
          (GHG), formalizing this agreement through the Kyoto Protocol. Its aim was an average reduction of 5.2% of emissions by
          2012, with respect to 1990 levels. Since then, 187 countries have ratified this agreement, but the absence of the Unites
          States and China, the two main emitters of GHG worldwide, has prevented substantially improving the situation.
          Based on the most recent scientific evidence obtained with regard to climate change, the delegates of 192
          countries gathered in Copenhagen (Denmark), from December 7th to 19th 2009, to reach an agreement on the
          “road map” to follow during the post-Kyoto period from 2012 onward.
          Specifically, the negotiating parties agreed:
          •    To keep the worldwide temperature increase below 2ºC
          •    To apply the quantified targets of emissions reductions (developed countries) and mitigation measures (de-
               veloping countries) agreed on for the year 2020
          •    The ensure a fund of 30 billion U.S. dollars for the period 2010-2012 and 100 billion U.S. dollars per an-
               num by 2020, for measures to mitigate climate change
          •    To establish a mechanism for accelerating technological development and transference
          These agreements need to be translated into a legally binding agreement, this being the target set for the 16th
          meeting of the Conference of Parties (COP 16) scheduled in Mexico in November 2010.



      • “Influence”, promoting joint initiatives with our                                   facilities and infrastructures, mainly through ef-
            stakeholders, geared toward minimizing this type                               ficient use of energy resources, which is compat-
            of emissions.                                                                  ible with operational demands.
      •     “Guidance”, developing policies and operating pro-
            cedures that are mandatory for airlines operating at                      Scope of action
            airport networks.                                                         Aena reduces the CO2 emissions generated by
      •     “Control”, reducing the emissions produced ex-                            its activity by taking direct actions geared toward
            clusively as a result of the functioning of airport                       optimizing its facilities, buildings and equipment,


                          AENA INFLUENCES, GUIDES AND CONTROLS CO2 EMISSIONS ASSOCIATED WITH ITS ACTIVITY
           SOURCE                     INFLUENCE                                     GUIDANCE                                    CONTROL
                       Operational measures to reduce fuel
                                                                     Optimization of traffic on apron, engine
      Aircraft         consumption during take-off, landing,                                                                        –
                                                                     tests, use of reverse thrust, etc.
                       approach, climb-out and cruise cycles.
                                                                     Substitution of boilers, generator sets,
                       Substitution of boilers, generator sets,                                                 Substitution of boilers, generator sets,
      Stationary                                                     co-generation plants, fire-fighting
                       co-generation plants, fire-fighting drills,                                                co-generation plants, fire-fighting drills,
      sources                                                        drills, etc. operated by contractors or
                       etc. operated by third parties.                                                          etc. that are airport property.
                                                                     concessionaires.

                                                                     Ground support equipment (GSE) and
      Mobile           Surface access to airport, private vehicles   ground power units (GU) operated by        Power supply on air-bridges (400 Hz),
      sources          of passengers and employees.                  third parties. Transport of personnel on   GPU. Business trips by staff employees.
                                                                     airport premises.

                                                                     Electrical energy from grid and fuel
      Energy           Electrical energy from grid and fuel                                                     Electrical energy from grid and fuel
                                                                     consumed by companies operating at
      consumption      consumed by third parties.                                                               consumed by the airport.
                                                                     the airport.
                                                                                                                On-site waste management. Leaks of:
                                                                     Management of waste carried out by a
      Processes                             –                                                                   refrigerants, carbon dioxide for fire-
                                                                     third party at the airport.
                                                                                                                fighting drills, fuel tanks, etc.




           Key feature:
             • Aviation accounts for approximately 2% of worldwide greenhouse gas emissions.


210   Corporate Social Responsibility Report 2009
                                                                                                                                              Environment




CO2 emissions associated with airport activity                                           CO2 emissions: influence, guidance and control




                                                                                         100%



                                                               Aircraft                   75%
                                                                                                                                                                   Aircraft

                                                               Car parks                                                                                           Car parks
                                                                                          50%
                                                                                                                                                                   Surface access
                                                               Surface access                                                                                      GSE and APU
                                                                                          25%
                                                               GSE and APU
                                                                                           0%

                                                                                                             Influence/Guidance               Guidance/
                                                                                                                                               Control


NOTE 1: Emissions from use of car parks are insignificant (around 0.4%).
NOTE 2: GSE (Ground Support Equipment) consists in the vehicles used at airports to provide assistance to passengers and aircraft during the periods prior to and after flights:
service vehicles used for loading and unloading baggage, providing supplies, cleaning cabins and toilets, refuelling and towing aircraft.
NOTE 3: APU (Auxiliary Power Units) provide electricity to aircraft when their engines are shut off. They are usually small turbines with characteristics similar to those of other
aeroplane engines.




and indirect actions, geared toward encourag-                                                   operators, to follow suit. The scope of action in-
ing its stakeholders, mainly airlines and handling                                              cludes:

                                       1. TECHNOLOGICAL IMPROVEMENTS OF AIRCRAFT AND ALTERNATIVE FUELS

 • Possible technological improvements to                    • The increase in fuel prices, problems of                 • Aena supports and endorses the
   reduce GHG focus on increasing energy                       energy dependency and environmental                        recommendations from international
   efficiency. The International Civil Aviation                 concerns have led to research into the                     organizations meant to mitigate polluting
   Organization (ICAO) has established standards               development of alternative fuels (biofuels                 emissions from aviation motors.
   that limit emissions of nitrogen oxides (NOx) and           and hydrogen). The economic and
   help minimize detrimental impacts on climate.               environmental benefits of these fuels will be
   The passenger aeroplanes manufactured                       significant, yet they are still under study.
   today are 70% more fuel efficient than their
   equivalents of 40 years ago*.

                                                                         2. AIR TRAFFIC CONTROL

 • The operational improvements in air traffic                • In this context, the SESAR project (Single       • Aena has implemented important
   management (ATM), during the taxiing cycle                  European Sky ATM Research) (see Chapter            improvements in this regard, such as RVSM
   of aircraft as well as during the different flight           1, section “Aena is innovation”) has become        (Reduced Vertical Separation Minimum),
   cycles, entail an increase in energy efficiency              especially relevant. Among its objectives is a     deployment of precision P-RNAV procedures
   and a reduction in emissions.                               10% reduction of the environmental impact          in take-offs at different airports and
                                                               associated with each operation— basically by       implementation of CDA (Continuous Descent
                                                               reducing the fuel consumed by aircraft—which       Approach) in landings.
                                                               equals a 10% reduction in CO2 emissions. Aena
                                                               actively participates in several SESAR programme
                                                               projects exclusively devoted to the environment.

                                                                   3. MARKET-BASED INSTRUMENTS

 • Fees. The White Paper on European Transport               • Taxes. Diverse studies carried out by         • Voluntary agreements. Aena has shown
   Policy proposes to introduce the “polluter-                the European Commission, independent             that it is favourable to voluntary agreements
   pays” principle in airport charges, so that the            organizations and industrial associations have   and willing to collaborate with other
   prices paid by users will to some extent reflect            demonstrated that the burden of environmental    interested parties to negotiate terms and
   the environmental costs of air transport.                  taxation of aviation would not translate into    conditions.
                                                              significant reductions in CO2 emissions.

                                                                         4. AIRPORT OPERATIONS

 • Optimizing the management of on-apron                     • 400 Hz power supply to aircraft from a              • Taking measures to achieve energy-
  taxiing and parking of aircraft has positive                 centralized system incorporated into the             savings in fleets, including vehicles and
  environmental consequences by reducing                       air-bridge has the advantage of making it            GSE (aircraft ground support equipment),
  consumption and emissions. Evidently, some                   unnecessary to use APUs (auxiliary power units),     can lead to significant monetary savings
  of these measures are difficult to adopt in                   which, in addition to consuming fuel, are sources and environmental benefits. In 2009, a
  situations of insufficient capacity, but others are           of emissions and noise. Although widespread          programme was designed for progressive GSE
  feasible and merely require changes in airport               use of this type of service is not always possible   vehicle substitution at Palma de Mallorca
  procedures.                                                  or cost-effective, techno-economic possibilities of Airport.
                                                               its application are under study by Aena.
 * ICAO Environmental Report 2007




                                                                                                                           Corporate Social Responsibility Report 2009                211
             Environment




       THE EUROPEAN UNION EMISSIONS TRADING SCHEME (ETS)

       The ETS consists in a “cap and trade” system, that is, it establishes a maximum amount of emissions and, within that
       limit, participants are allowed to buy and sell the carbon allowances they need. The EU ETS began in the year 2005
       including a number of activities that are major emitters of CO2 (iron and steel producers, paper manufacturers,
       power plants, etc.). Following this first trial period in which some of the system’s shortcomings were demonstrated,
       such as the allocation of an excessive number of allowances, a second period was initiated (from January 2008 to
       the end of 2012) in which new emissions caps have been established in order to comply with the objectives the
       Union European pledged in the Kyoto Protocol and which must be verified in 2012. The airlines will participate in
       the ETS as of 2012, as is laid down in Regulations 2008/101/CE. (Source: Aena Mes a Mes magazine).

       Key aspects of the inclusion of aviation in the EU ETS::
       • It directly affects aircraft operators, that is, airlines.
       • As of 2012, all flights originating in or destined to EU airports will be included.
       • The maximum emissions limit, with which airlines will be able to buy and sell emission allowances, will equal
         95% of the 2005 level, and 15% of the allowances will be purchasable through the auction process.
       • On the European carbon market, which is open to other industries, airlines must purchase any emissions genera-
         ted above the maximum emissions limit.



                                     PROGRAMMES FOR PROGRESSIVE GSE VEHICLE SUBSTITUTION (BY AIRPORTS)
                    Burgos                                 León I                                Melilla                          Valencia
                 Fuerteventura                             León II                              Menorca                          Barcelona
                   La Palma                               Málaga                           Palma de Mallorca                   Madrid-Barajas
                                                                     5. INFRASTRUCTURES
      • In 2009 the consumption of electrical energy     • These savings can increase if the concept       • There is also potential in the use of
        at Aena’s airports and air navigation facilities   of energy design is incorporated into all the    renewable energy technologies: wind,
        rose to more than 735 GWh. By improving the        new building projects, fundamentally the         solar thermal and photovoltaic power.
        energy efficiency of buildings through efficient     projects for terminal buildings.
        use of lighting, heating and cooling, between
        10 and 20% savings can be achieved.

                                     BUILDING                                                      PERCENTAGE OF SAVINGS POSSIBLE
                          Office Building Arturo Soria-109                                                          9%
                              Logroño Terminal Building                                                            19%
                                    Valladolid TB                                                                  7%
                                    Salamanca TB                                                                   14%
                                 Madrid/Barajas TB3                                                                5%




      ENERGY CONSUMPTION

      The principle of rationalizing the consumption of natural                       The electrical energy consumed by Aena is basically em-
      resources, included in Aena’s Environmental Policy, is ap-                      ployed for running the heating, cooling and lighting sys-
      plied via procedures for controlling and monitoring their                       tems in buildings, the mobile elements (belts, escalators
      consumption.                                                                    and mechanical walkways, etc.), beaconing, and sup-
                                                                                      plying air navigation support equipment, and passenger
      Energy is one of the most highly demanded natural re-                           and airline services.
      sources, along with water. Among all Aena infrastruc-
      tures airports consume the most energy because of the                           Other sources of energy used at Aena centres are die-
      large number of users (workers and customers), as well                          sel fuel (employed in heating boilers, vehicles and emer-
      as the considerable size of the facilities.                                     gency generator sets for producing electricity), and petrol



212    Corporate Social Responsibility Report 2009
                                                                                                                                              Environment




for vehicles and natural gas for heating boilers, dining                                       • Optimization of lighting systems: Alicante, Barce-
services, generator sets, etc. In 2009 there was a slight                                            lona, Granada-Jaen, Ibiza, Lanzarote, La Gomera, La
increase in the consumption of natural gas, mainly due                                               Palma, Logroño, Murcia-San Javier, Pamplona, Sala-
to the expansion and opening of new facilities (such as                                              manca, Seville, Valladolid, Valencia, Vigo, Vitoria
Barcelona’s T1).                                                                               •     Programmes for raising awareness among work-
                                                                                                     ers, customers and users about responsible energy
Nevertheless, energy consumption decreased with re-                                                  consumption: La Palma, Santander, Tenerife Sur, Vigo.
spect to previous years, owing to initiatives implemented                                      •     Thermal solar heating and cooling of build-
at various airports designed to reduce consumption of                                                ings: Menorca, Pamplona.
this resource. These initiatives are described below.
                                                                                               Other noteworthy actions include monitoring con-
  DIRECT ENERGY CONSUMPTION AT AENA BROKEN DOWN
               BY PRIMARY SOURCES (GJ)                                                         sumption on apron at Malaga Airport, separating lines
     INDICATOR                   2007               2008              2009*                    to differentiate consumption at Santander Airport and
Petrol                                7,081             6,968              6,479               changes made in programming of wastewater treat-
Diesel fuel**                      161,415           138,219            153,069                ment plant at Vitoria Airport.
Gas***                                  201                195               192

 *The data from 2009 take into account 70% of airports for petrol, 91% of
 the airports for diesel and 21% of airports for natural gas. The three figures                 The electrical energy consumed
 take in account 100% of air navigation facilities.
 ** The data on diesel for 2009 pertain to heating boilers, generator sets and                 decreased with respect to previous years
 vehicles. The data from 2007 and 2008 were calculated with the same para-
 meters as 2009, so they differ from data published in reports from previous                   owing to initiatives implemented at
 years.
 *** The data on gas for 2008 and 2009 pertain to heating boilers, generator                   various airports intended to reduce the
 sets, propane, and company and Aena vehicles at Barajas. The data from 2007
 were calculated with the same parameters, and therefore differ from data pu-
                                                                                               consumption of this resource.
 blished in reports from previous years.

                     ELECTRICITY CONSUMPTION (GJ)*
                                                                                               Of note among the building solutions carried out to
     INDICATOR                  2007*              2008*             2009**
                                                                                               achieve energy-savings in facilities is the physical sepa-
Consumption of
                                2,817,792          3,046,270          2,646,792
electricity from grid                                                                          ration of the METRO entrance at the Valencia Airport
                                                                                               terminal building.
 * The data from 2007 and 2008 take into account 92% of airports and 100%
 of air navigation facilities. The data from 2007 were recalculated, and therefore
 do not coincide with those published in the reports of previous years.                        Additionally, in 2009 Aena carried out energy-efficiency
 **The data from 2009 take into account 96% of airports and 100% of air na-
 vigation facilities.                                                                          studies at Logroño, Salamanca and Valladolid airports.

                                                                                               AIR NAVIGATION
Noteworthy energy-efficiency initiatives                                                        • Canary Islands Regional Directorate of Air Nav-
                                                                                                  igation (RDAN): Programme for raising aware-
AIRPORTS                                                                                          ness among employees about how to save energy
The actions carried out at Aena airports in 2009 to re-                                           in different parts of the ACC and in the control
duce energy consumption can be summarized as fol-                                                 towers. A 46% reduction in energy consumption,
lows:                                                                                             with respect to 2008, was achieved.

                                                INDIRECT ENERGY-CONSUMPTION BROKEN DOWN BY PRIMARY SOURCES (GJ)
                  INDIRECT ENERGY-CONSUMPTION***                                  8,557,657
         2007*




                   COAL       NATURAL GAS        PETROLEUM PRODUCTS            PETROLEUM       BIOMASS         SOLAR        WIND          GEOTHERMAL HYDROELECTRIC       NUCLEAR
                  3,651,766     129,857                   768,236                    0             65,097         0         53,570            0          428,945         3,460,185
                  INDIRECT ENERGY-CONSUMPTION                                     9,251,546
         2008*




                   COAL       NATURAL GAS        PETROLEUM PRODUCTS            PETROLEUM       BIOMASS         SOLAR        WIND          GEOTHERMAL HYDROELECTRIC       NUCLEAR
                  3,947,866     140,387                   830,528                    0             70,375         0         57,914            0          463,726         3,740,750
                  INDIRECT ENERGY-CONSUMPTION                                     8,038,329
         2009**




                   COAL       NATURAL GAS        PETROLEUM PRODUCTS            PETROLEUM       BIOMASS         SOLAR        WIND          GEOTHERMAL HYDROELECTRIC       NUCLEAR
                  3,430,156     121,977                   721,615                    0             61,146         0         50,320            0          402,914         3,250,201
              Data calculated from electricity consumption from the grid according to Energy Balance Sheet, Energy Protocol
                *The data from 2007 and 2008 take into account 92% of airports and 100% of air navigation facilities.
               **The data from 2009 take into account 96% of airports and 100% of air navigation facilities.
              ***The data from 2007 were recalculated, and therefore do not coincide with those published in reports of previous years.




                                                                                                                           Corporate Social Responsibility Report 2009               213
             Environment




      • Central-Northern RDAN: The energy consumption                technologies at its facilities, and leading to a decrease in
          of the ACC Madrid was reduced by 6.5% with re-             greenhouse gas emissions.
          spect to 2008, mainly owing to the preparation and
          implementation of an energy-savings plan and a             Along these lines, it is of note that there are already two
          campaign to raise awareness about consumption.             wind turbines functioning at La Palma Airport, a world-
      •   Eastern RDAN: Consumption of electrical energy at          wide pioneer in international civil aviation as regards the
          the ACC Barcelona was reduced by 10% with respect          use of wind power as a primary energy source. There is
          to the average of the years 2007-2008. To reach this       also a wind turbine installed at the Control Centre of
          objective, during the year 2009 procedures were es-        the Regional Directorate of Air Navigation on Gran Ca-
          tablished to rationalize the use of the air conditioning   naria Island, and there are thermal solar panels installed
          system and minimize loss of heat and cold.                 on the terrace of Palma de Mallorca Airport. The ener-
      •   Southern RDAN: By reducing unnecessary light-              gy from these panels supplies hot water to this build-
          ing in corridors and common areas and changing             ing during summer, whereas in winter it is added to the
          the settings and operating hours of the heating            heating ring that provides the terminal with warmth.
          and cooling system, a 9.5% reduction in consump-
          tion with respect to 2008 was achieved in 2009.            It is also significant that, during 2009, the wind tur-
                                                                     bine at the Canary Islands Air Control Centre produced
      Initiatives intended to reduce fuel consumption                1,702,000 kWh of clean energy, which amounted to
                                                                     63% of the total electrical energy consumption in the
      In vehicles:                                                   Canary Island Air Navigation Region that year.
      • Instruction for Aena personnel about efficient driv-
          ing, at the airports of Asturias, Lanzarote, Melil-        Other facilities targeted for reduced fuel consumption at
          la and Almeria; extended to companies working              Aena are the existing cogeneration plants at Bilbao and
          on Lanzarote Airport premises                              Madrid-Barajas airports. Also notable is the installation
      •   Consolidation of journeys at the airports of Astu-         of systems for warm sanitary water by means of ther-
          rias and Santiago                                          mal solar energy at different facilities of the airports of
      •   Replacement of old models in fleet of vehicles at           La Gomera, Leon and Salamanca, as well as studies for
          Tenerife Norte Airport and the fire-fighting service         using renewable energy sources at the airports of: Gran
          vehicles at Murcia-San Javier                              Canaria, Malaga, Santander and ACC Canary Islands.

      In generator sets:                                             As a result of the different initiatives described above,
      • Improved control of fuel consumption in the gen-             involving the implementation of renewable energy
          erator sets at the power plant through the installa-       technologies, the CO2 emitted into the atmosphere
          tion of meters, at Albacete Airport.                       was reduced as is detailed below:
                                                                        SAVINGS OF CO2 EQUIVALENT OWING TO AENA INITIATIVES
      In boilers:                                                                                          KWH            T CO2 EQ.
                                                                                 FACILITY                GENERATED
      • Minimización del consumo de gasoil de calefacción                                                                 AVOIDED*
                                                                     Co-generation plant at Madrid-
          mediante regulación de las temperaturas a míni-            Barajas Airport*
                                                                                                         382,345,057        145,673,47
          mos de confort en todos los aeropuertos. Gestión           Co-generation plant at Bilbao
                                                                                                            2,567,800           978,33
          de compra de gasoil con aditivos para elevar la po-        Airport**

          tencia calorífica en Pamplona.                              Wind turbines at La Palma Airport      2,163,220           824,19

                                                                     Wind turbine at Canaries ACC           1,702,000           648,46
      Noteworthy initiatives regarding renewable energy              Solar panels at Palma de
                                                                                                              124,291             47,35
                                                                     Mallorca Airport
      The progressive use of renewable energy technologies
                                                                     TOTAL                                                     148,172
      is among the principles stated in Aena’s Environmental
                                                                      The calculation for quantities of CO2 is based on the relation
      Policy. Thus, in order to reduce emissions from fossil fuel     established between the electrical energy generated by the
      combustion, Aena is taking actions geared toward the            indicated facilities and the CO2 emissions factor posted on the
                                                                      UNESA website (0,381 kg CO2/Kwh).
      progressive use of renewable energy sources, as well as         * Data calculated by taking into account the heating and cooling
                                                                      power provided by the co-generation plant.
      energy-saving and energy-efficiency techniques in its in-
                                                                      ** Data calculated by taking into account the power provided by
      frastructure, promoting the use of less polluting energy        the co-generation plant.




214    Corporate Social Responsibility Report 2009
                                                                                                Environment




AIR QUALITY

Aena prevents air pollution, minimizing                       regulations, establishing the limit values of atmos-
chemical emissions and establishing proper                    pheric concentrations of sulphur dioxide, nitrogen
monitoring and control mechanisms.                            dioxide, nitrogen oxides, particles, lead, benzene, car-
Aena carries out the description, control, monitoring         bon monoxide and ozone. These limits cannot be ex-
and correction of atmospheric emissions generated as          ceeded within certain time periods. Moreover, there
a result of its operations. The Environmental Impact          are specified values at which the population should be
Statements (EIS) that the Ministry of the Natural, Ru-        warned, and if these limits are exceeded the situation
ral and Marine Environment formulates in the process          must be reported to the appropriate authorities. Direc-
of undertaking the Environmental Impact Assessments           tive 2008/50/EC updates these margins of tolerance
of the infrastructure projects promoted by Aena, es-          and limit values of air quality to bring them in line with
tablish the need to conduct Air Quality Control and           the new European Union standards.
Monitoring Programmes, to be executed during the
operating phase.                                              Nonetheless, Aena’s commitment to the environment
                                                              and the community has led it beyond strict compliance
Royal Decrees 1073/2002 and 1796/2003 transposed              with regulations to undertaking diverse actions aimed
Directives 96/62/EC and 2002/3/EC to our national             at minimizing polluting emissions on a local level.



                           Fuel: CnHm+S
                                                                                 Theoretical combustion:
                                                                                 CO2+H2O+N2+O2+SO2
        Air



        N2+O2                                     Real combustion:
                                                  CO2+H2O+N2+O2+NOx+CO+CPartciles+SOx

Pollutants produced by operating aircraft



Main pollutants originating at airports                       • Nitrogen oxides (NOx), including NO and NO2,
The main atmospheric pollutants originating at air-               originate in combustion processes at high tem-
ports, which affect air quality, are nitrogen oxides              peratures produced in vehicle motors, aircraft tur-
(NOx) and particles (PM10 and PM2.5).                             bines, boilers, etc.



 MAIN POLLUTANTS ORIGINATING AT AIRPORTS:

 National and international organizations recognize the following to be the main pollutants associated with air-
 port activity:
 • Carbon monoxide (CO)
 • Hydrocarbons (HC)
 • Nitrogen oxides (NOx)
 • Sulphur dioxide (SO2)
 • Particles under 10 µm in diameter (PM10)
 Given their contribution to climate change, carbon dioxide (CO2) emissions are discussed in previous sections of the
 report..




                                                                                 Corporate Social Responsibility Report 2009   215
              Environment




      • Particles are generally classified by their aerody-                                                    common practice at several Aena airports. The first
           namic diameter. For example, PM10 are particles                                                    step generally consists in determining the pollut-
           with diameters of less than 10 µm and PM2,5 are                                                    ing sources including all elements intervening in or-
           those of less than 2.5 µm. Their origins are mul-                                                  dinary airport operations: aircraft, ground support
           tiple: vehicles, aircraft, construction work, etc.                                                 equipment (GSE), auxiliary power units (APU), pri-
           They also exist in nature.                                                                         vate passenger-vehicles, public and private transport
                                                                                                              travelling to airports, and stationary sources (cogen-
      Air quality monitoring and control                                                                      eration plants, diesel fuel boilers and fire-fighting
      Aena has implemented air quality monitoring net-                                                        aprons, etc.)
      works at Madrid-Barajas, Barcelona, Palma de Mal-
      lorca7 and Malaga airports. In certain cases, Aena’s                                                    This provides an emissions inventory representing
      measuring stations are integrated with and belong                                                       a specific time, normally a year, which demonstrates
      to municipal or regional air quality monitoring net-                                                    the contribution of each source to the total emissions
      works.                                                                                                  generated.

      Description of air pollution                                                                            Due to wind and other meteorological factors, it is
      Controlling and monitoring air pollution is a                                                           necessary to evaluate the level of concentration of
                                                                                                              these pollutants in the atmosphere. The considera-
                                                                                                              tion of three factors—times of the day during which
      7.- Due to a failure in the air quality system, during the year 2009 it was not
      possible to obtain data for this airport..                                                              there tends to be greater atmospheric stability,

                                           MADRID-BARAJAS AIRPORT AIR QUALITY MONITORING NETWORK: REDAIR

                                                            MONITORING                                                                                                     CONTROL
            AIRPORT
                                     Number of stations                              Pollutants analyzed                                             Sampling and testing methods

                                                                                                                                      Annex XI of Royal Decree 1073/2002
        Madrid-Barajas             3 stationary +1 portable            SO2, NO2, CO, O3, PM10 and HCT
                                                                                                                                      and Annex IX of Royal Decree 1796/2003.
                                                                  60

                                                                  50

                                                                  40
                                                                                                                                                                                        NO2 μg/m3
                                                                  30                                                                                                                    SO2 μg/m3
                                                                                                                                                                                        PM10 μg/m3
                                                                  20

                                                                  10

                                                                   0
                                                                          REDAIR 1

                                                                                        REDAIR 2

                                                                                                   REDAIR 3

                                                                                                                REDAIR 1

                                                                                                                           REDAIR 2

                                                                                                                                          REDAIR 3

                                                                                                                                                     REDAIR 1

                                                                                                                                                                REDAIR 2

                                                                                                                                                                             REDAIR 3




                                                                              YEAR 2007                             YEAR 2008                            YEAR 2009




          Key feature:
             • Since the year 2002, Aena has had a collaborative agreement with the Community of Madrid with
               regard to air quality assessment and control.
             • Through this agreement, Aena and the Community of Madrid pledge to collaborate to control and improve
               environmental air quality in the Community territory, to facilitate the exchange of information and to esta-
               blish common criteria of quality control and assurance in their respective monitoring networks.


216    Corporate Social Responsibility Report 2009
                                                                                                                                                                                                                                      Environment




                       BARCELONA AIRPORT AIR QUALITY MONITORING NETWORK: REDAIR

                                      MONITORING                                                                                                                                                                                   CONTROL
    AIRPORT
                     Number of stations          Pollutants analyzed                                                                                                       Sampling and testing methods

                                            CO, NO, NO2, O3, SO2, PM2,5,                                                           Annex XI of Royal Decree 1073/2002
   Barcelona                 4
                                            PM10, Pb and C6H6                                                                      and Annex IX of Royal Decree 1796/2003.
                                                         60

                                                         50

                                                         40                                                                                                                                                                                               NO2 μg/m3
                                                         30                                                                                                                                                                                               SO2 μg/m3
                                                                                                                                                                                                                                                          PM10 μg/m3
                                                         20

                                                         10

                                                          0




                                                                   G2-El Prat


                                                                                                     G2-El Prat


                                                                                                                                     G1-Aeropuerto


                                                                                                                                                                        G2-El Prat


                                                                                                                                                                                                     G3-Viladecans


                                                                                                                                                                                                                                     G4-Gavà
                                                               YEAR                                 YEAR
                                                               2007                                 2008                                                                YEAR 2009




                         MALAGA AIRPORT AIR QUALITY MONITORING NETWORK: REDAIR

                                      MONITORING                                                                                                                                                                                   CONTROL
    AIRPORT
                     Number of stations          Pollutants analyzed                                                                                                       Sampling and testing methods

                                            CH4, CO, NMCH, NO, NO2, O3,                                                            Annex XI of Royal Decree 1073/2002
    Málaga                   2
                                            PM10 and SO2                                                                           and Annex IX of Royal Decree 1796/2003.

                                                              60

                                                              50

                                                              40
                                                                                                                                                                                                                                                          NO2 μg/m3
                                                              30                                                                                                                                                                                          SO2 μg/m3
                                                                                                                                                                                                                                                          PM10 μg/m3
                                                              20

                                                              10

                                                              0
                                                                                Est. Autoridades*




                                                                                                                                                     Est. Autoridades




                                                                                                                                                                                                                Est. Autoridades
                                                                                                                  Est. Bomberos*




                                                                                                                                                                                     Est. Bomberos




                                                                                                                                                                                                                                          Est. Bomberos




                                                                                YEAR 2007                                                               YEAR 2008                                                    YEAR 2009



predominance of winds in directions that carry pol-                 Based on the results obtained, and the situation of
lution originating at the airport toward surrounding                the air quality control network in the region under
populations, and airport activity itself—enable deter-              study, Aena analyzes the need to install or expand the
mining the areas in the airport vicinity where there                existing network with new air quality measuring sta-
is greater probability that regulatory limits may be                tions. In 2009 Aena prepared the Air Quality Control
exceeded. Based on this analysis, iso-concentra-                    and Monitoring programmes at Gran Canaria and
tion curves are obtained that enable appreciating                   Reus airports.
the density of each pollutant in different areas and
evaluating compliance with the applicable limit val-                Scope of action:
ues for protecting human health and ecosystems.                     Reducing ground emissions
In addition, these curves provide information about                 The emissions associated with ground activities are
hazardous thresholds in certain areas and population                chiefly generated by vehicles operated by Aena and
centres.                                                            other on-apron service providers (handling operators),



                                                                                                                                                                         Corporate Social Responsibility Report 2009                                                   217
             Environment




                                                                                 LTO cycle



                                                    Taxi                                                         Approach




                                                                                                                              60
                                                                                                                  Climb out
                                               Take-off




                             Source: In-house production, based on “ICAO Environmental Report 2007”




                                                             Iso-concentration curves of nitrogen oxides (NOx)




        Source: Air Quality Control and Monitoring Programme – Gran Canaria Airport (2009)



      as well as auxiliary power units (APU) or ground pow-                                     vehicles with others that function with alternative
      er units (GPU) that supply electricity to aircraft before                                 or cleaner technologies. In 2009, Aena designed a
      takeoff and after landing.                                                                programme of this nature for Palma de Mallorca
                                                                                                Airport.
      • Supplying 400 Hz power through a system fitted
          into air-bridges has the advantage of rendering it                                 • Surface access to airports represents another key
          unnecessary to use APUs which make noise, in ad-                                      area for reducing emissions. Public and private
          dition to generating emissions, owing to fuel con-                                    vehicles driven on access roads and in parking
          sumption. Although providing this type of service is                                  areas at airports are sources of emissions that
          not always technically possible, we work with air-                                    can be mitigated through sustainable mobility
          lines to increase and extend the use of these sys-                                    plans. The use of public transport, such as bus-
          tems throughout the airport network.                                                  es, trains or underground rail, reduces emissions
                                                                                                as well as traffic congestion on access roads to
      • To minimize emissions from vehicles operating at                                        airport terminals.
          the airport, Aena implements ground support
          equipment (GSE) substitution programmes                                            In the chapter “Our Communities and Society” of this re-
          which involve negotiating with handling agents                                     port, there are details on the agreements Aena entered
          the voluntary replacement of the most polluting                                    into in 2009 to foster intermodality.



218    Corporate Social Responsibility Report 2009
                                                                                                                                                   Environment




Operational improvements
Managing aircraft taxi and on-apron parking times                                                these measures are difficult to adopt in situations
is beneficial to airlines and to Aena, and it also has                                           of deficient capacity, but others are easy to imple-
positive environmental consequences by reduc-                                                    ment and merely require changes in operating pro-
ing consumption and emissions. Clearly, some of                                                  cedures.




ENVIRONMENTAL ASSESSMENT

With regard to the environmental impact of airport in-                                           conditions set out in every one of the EIS obtained, Ae-
frastructure and Air Navigation facilities projects, Aena                                        na carries out Environmental Monitoring Programmes
plans, coordinates and drafts the documentation neces-                                           designed for the construction as well as the operation
sary for subjecting to environmental assessment those                                            phases of every project. These Environmental Monitoring
projects that require it due to their characteristics.                                           Plans include controlling and monitoring the effective-
                                                                                                 ness of the protective and corrective measures estab-
The environmental impact assessment procedure culmi-                                             lished in both the Environmental Impact Studies and the
nates with the formulation, on the part of the Ministry of                                       corresponding EIS.
the Natural, Rural and Marine Environment, of the cor-
responding Environmental Impact Statement (EIS), which                                           In the realm of strategic environmental assessment
stipulates the measures that must be established to pro-                                         of planning instruments, Aena concluded the environ-
tect the environment during the construction and oper-                                           mental procedure of reviewing nine airport Master Plans
ating phases of the project assessed.                                                            by writing up, in collaboration with the Ministry of the
                                                                                                 Natural, Rural and Marine Environment, the correspond-
For the purpose of ensuring compliance with all the                                              ing Environmental Report.




BIO-DIVERSITY, THE NATURAL ENVIRONMENT AND AENA
In order to make conservation of the land’s natural re-                                          On most occasions, these habitats are located in high-
sources compatible with airport operations, the func-                                            ly anthropized areas, often surrounded by industrial
tioning of the facilities, and safe air traffic conditions,                                       complexes and roadways; hence their location on air-
Aena carries out diverse measures to protect and con-                                            port premises may entail a certain extent of preser-
serve the natural spaces existing on airport premises,                                           vation in the face of the urban development taking
as well as initiatives to conserve and promote natural                                           place around natural spaces.
spaces where Aena facilities are located.




                 EXISTING PROTECTED AREAS INSIDE THE GENERAL AIRPORT SYSTEM***                                                                        SURFACE (HA)

 ENP - Natural spaces protected by national or regional designations                                                                                                       77.79

 ZEPA* - Special Protection Areas for birds according to Directive 79/409 EC, April 2nd                                                                                  263.18

 SCI* - Site of Community Importance according to Directive 92/43/EC of May 21st 1992                                                                                    118.67

 HIC** - Habitats of Community Importance according to Directive 92/43/EC of May 21st 1992                                                                               358.31

 IBA - Important Bird Area declared by Birdlife/Seo                                                                                                                    1,436.75

 Total                                                                                                                                                                 2,254.45
(*)Data related to the SPAs and HICs proposed in July 2004 were collected except for the Canary Island airports which were considered for the SPAs and HICs of September 2001.
(**) The surface area of Priority Habitats of Community Interest is 5.92 ha.
(***) Madrid-Torrejon de Ardoz Airport is not included.




                                                                                                                               Corporate Social Responsibility Report 2009         219
             Environment




      AENA CELEBRATES ENVIRONMENT DAY

      Palma de Mallorca Airport was the location of the 7th Environmental Management Systems meetings, to
      which all the environment managers of Spanish airports were invited. These meetings, which Aena organizes
      every year around Environment Day, and which were held in Mallorca on this occasion, are another example
      of the importance that our organization places on environmental protection and its contribution to the
      sustainability of air transport. The programme included a series of conferences and forums for sharing
      experiences and ideas that enable improving responses to the different situations that airports encounter
      in environmental management. Companies also participated in the meetings, contributing their views and
      presenting the latest products and services in the fields of noise control, environmental management and
      certification, among others. Moreover, to celebrate World Environment Day, the nearly 50 attendees at the
      meetings planted one pine tree in Can Reviu for each Aena network airport.
      Jerez Airport took part in the events of World Environment Day by organizing an exhibition of birds of prey
      that was very interesting to spectators, most of whom were children. Falcons, royal eagles and owls crossed
      the sky demonstrating skill and power. In addition, the airport environment manager displayed a series of 30
      photographs titled “Visions of Africa”, taken on the African continent.
      The director of Lanzarote Airport presided the 3rd Environmental Meetings on the occasion of Environment
      Day. During the event it was stressed how important the future Environmental Classroom will be, as it will
      engage schools.




      EXHIBITION ABOUT BIRDS, TRAVELLERS WITHOUT BORDERS

      Through Fundación Aena, Albacete Airport held the exhibition “Birds, Travellers without Borders”, a show with an
      educational focus mainly aimed at introducing young children to ornithology. Visitors learned about bird migrations,
      nesting systems and the collection of natural nests classified by birds, as well as the materials used for building them.




                                          MAIN ACTIONS IN 2009 TO PROTECT AND CONSERVE BIODIVERSITY AND NATURAL
             AIRPORT
                                      RESOURCES IN THE FACE OF PROJECTS TO EXPAND AIRPORTS AND AIR NAVIGATION FACILITIES

      CORUNNA              • Movement of traditional granary

                           • Report on presence of the species Theba subdentata helicella (Wood 1828) in the vicinity of development of airport
      ALMERÍA                services area, safeguarding the specimens of the species existing in the plots affected by the airport expansion construction
                             during clearing tasks, and relocation in similar habitats near the area developed.

                           • Cordoba Airport donated to the city a total of 45 specimens of palm trees that were planted in the lands occupied by the
      CORDOBA
                            airport expansion. These specimens are currently in the municipal nursery, where they are being cared for and recovered.

                           • 8 specimens of Washingtonia filifera palms were transplanted owing to the construction of the terminal area expansion
                           • Construction of vegetation barriers: 85,000 m², opposite the town of El Matorral, and another measuring 14,813 m2 in the
      FUERTEVENTURA
                             northern area of the airport, with species native to Fuerteventura, to integrate the airport into the environment and to reduce sound
                             impact.
                           • Wildlife search prior to beginning construction work in order to locate nests of species of interest for conservation and for
      CÓRDOBA,
                             defining preventative measures to protect wildlife in the areas under study during the construction phase and throughout their
      MALAGA, ALMERIA
                             reproductive periods.
      HUESCA-
                           • Reforesting woodland D.G.A. HU-1. 128 in the municipality of Eyerbe (Huesca) as a compensatory measure.
      MONFLORITE
                           • Landscaping in the developed area around the new power plant with tree species from other areas of the airport affected by
      MÁLAGA
                            the construction of the airport expansion
                           • Landscaping around the terminal building entrance opposite the former cargo terminal, taking advantage of some specimens
                             of “Ullastre” (wild olive tree) that were affected by other construction on the premises. This garden embodies the idea at
      MENORCA
                             the airport of converting the landscaped areas into natural environments to the extent that this is possible, using native species
                             and reducing lawns to a minimum, thus achieving significant savings in water and maintenance costs.
      PALMA DE
                           • Cleaning protected mill
      MALLORCA
                           • Conservation and maintenance of tree species to be conserved for aesthetic, scenic, and/or natural value (olive trees, lime trees
      REUS
                             and fruit trees) in order to execute diverse construction projects at the airport




220   Corporate Social Responsibility Report 2009
                                                                                                        Environment




AENA COLLABORATES WITH OTHER ORGANIZATIONS FOR ENVIRONMENTAL PROTECTION

During the year 2009 Aena upheld the following agreements:
• Collaborative agreement with the agency “Menorca Biosphere Reserve” involving Aena’s concession of spaces for
  the promotion and dissemination at the airport of the projects Life+Boscos and Life+Reneix to be developed by the
  agency on Menorca Island.
• Collaborative agreement with the government of Barcelona to execute, develop and monitor two projects to pre-
  serve the Bonelli’s Eagle at Garraf Nature Park
• Collaborative agreement with San Fernando Town Hall for Aena to acquire 400 hectares for environmental restora-
  tion through reforestation and, after a two-year maintenance period, during the first quarter of 2013, its conces-
  sion to the Community of Madrid
• In Santander, continuance of the collaborative agreement with Fundación Naturaleza y Hombre with regard to the
  management of Charca de Raos.
• La Gomera, continuance of the collaborative agreement with the recovery centre devoted to the La Gomera Giant
  Lizard (Gallotia bravoana).



MEETINGS ON SUSTAINABILITY AT PALMA DE MALLORCA AIRPORT

7TH MEETINGS ON AIRPORT EMS
In June 2009 at Palma the 7th Airport EMS Meetings were held, an event that brought together the different Spanish
airports to discuss environmental management, as well as a platform for demonstrating ideas and new projects.

2ND ENVIRONMENT MEETINGS AND 1ST MEETINGS ON OCCUPATIONAL RISK PREVENTION
During the month of December 2009 the second Environment Meetings and the first Occupational Risk Prevention
Meetings concluded with the Award for the best Environmental Management being given to Iberia Airport Services and
the Award for the Best Occupational Risk Prevention going to Spanair. These meetings stem from Palma de Mallorca
Airport’s policy on the environment and occupational risk prevention, as this is one its foremost management concerns.
The purpose of these awards is to recognize the endeavours of the companies that have implemented measures to improve
environmental management and prevention of occupational hazards over the year. The jury consisted in members of the
Environment Council, the CAEB (Confederation of Business Associations of the Balearic Islands), AENOR, Palma Work and
Social Security Inspection, the association of mutual work insurance companies, and Aena.
At Palma de Mallorca Airport, caring for nature and respecting neighbouring communities are two fundamental objectives.
Its environmental management system has been certified by AENOR according to ISO 14001 standards since 2002 and it
is working to achieve EMAS certification besides.
After the airport director was sworn in, there were diverse informative sessions on the different environmental management
systems, EMAS, ISO 14001 and EEE, and how adopting them is useful for companies, work inspection criteria with regard
to coordinating business activities and the results of the environmental monitoring of companies at the airport.
Among the airport’s goals is the application of sustainability criteria in its facilities so that it will become a sustainable
airport. The environmental variable is incorporated at all levels of its activity, planning, designing, construction and service
provision, enabling definition of protective, compensatory and corrective measures that minimize the impacts that may
be associated with airport operations.




 Key feature:
   • Aena is producing a guidebook on the remarkable trees at its airports to raise awareness about conservation.




                                                                                         Corporate Social Responsibility Report 2009   221
             Environment




       MADRID-BARAJAS EXPANDS ITS ‘GREEN BELT’

       Madrid-Barajas Airport has carried out a reforestation programme on airport premises, mainly in its public areas, where
       more than 2,700 trees have been planted, expanding the landscaped areas to more than 110 hectares. This reforestation,
       initiated in November 2009, involved planting 2,740 new Stone Pines and the transplantation of another 26 specimens,
       within the framework of the measures stipulated in the Law on Protecting and Fostering Urban Trees in the Community
       of Madrid. With this action, the airport expands its ‘green belt’, which mainly consists in the woods existing next to the
       airfield—a pinewoods area extending over approximately 90 ha covered with species such as the Stone Pine, Aleppo Pine
       and Arizona Cypress—and another 20 ha of landscaped areas that surround the terminals and other developed areas,
       with species such as the Ahuehuete, Cedar, Olive, Poplar and Juniper, among others.
       These woodlands play an important role to offset carbon by fixing CO2 through photosynthesis, compensating for more
       than 476 tonnes of CO2 a year, of which 54 tonnes will be fixed by the new reforested areas.
       Furthermore, as a ‘green area’ the airport also has a green roof located on top of the Terminal T4 car park. This green roof,
       Spain’s largest with a continuous surface, is a surface measuring 56,000 m2 on which 900,000 plants of native species
       were planted. These plants are capable of adapting to the local climate and do not require any irrigation even in summer.
       In addition to increasing the surface covered with vegetation at the airport, and therefore further offsetting CO2, it
       considerably improves the thermal insulation of the P4 car park, and it collects rainwater, which results in water savings.




      AENA AND HISTORICAL HERITAGE:
      THE AIRPORT REVEALS HIDDEN RUINS
      Culture is often considered the fourth pillar of develop-          geological substratum and dating from prehistoric times,
      ment, a fundamental complement of sustainable growth               were detected. These structures are related to domestic
      based on the creation of wealth, its distribution and re-          uses (storage, basins…), as well as two burials. Follow-
      sponsible environmental stewardship, reinforcing and in-           ing the guidelines established by the Tarragona Territori-
      creasing the resources it provides human beings to learn           al Services of the Culture Department of the Catalonian
      about their history and cultural identity. In this respect, the    government, these findings are being inventoried, exca-
      airport is built upon a territory by using its resources, in-      vated, studied and analyzed to determine how these re-
      cluding its own historical heritage, so archaeology plays a        mains must ultimately be handled.
      relevant role in airport infrastructure construction projects.
                                                                         Cordoba Airport: Mechanical probes were under-
      Therefore, the location of Aena network airports and               taken to prevent damaging possible findings before
      the cultural wealth of the Iberian Peninsula have made             construction was started. During construction the
      it necessary to undertake archaeological oversight at the          non-existence of archaeological ruins was confirmed
      airports of Cordoba, Santander, Gerona, Granada, La                in the prospected area, leaving 33 soil pits to complete
      Gomera, Ibiza, Madrid-Barajas, Melilla, Malaga, Menor-             the information on the entire General Airport System.
      ca, Reus, Sabadell, Valencia, Murcia and Alicante, due to          Meanwhile, visual archaeological supervision contin-
      the presence of ruins on these sites. In some cases, ar-           ues at construction cuts.
      chaeological charts have been completed. In other cases
      surface prospecting has been carried out and in others             Malaga Airport: The third archaeological project was
      archaeological digs have been conducted.                           awarded for the construction of the expansion of Mala-
                                                                         ga Airport, during which the excavation of the “Cortijo
      During 2009 the most relevant actions in this respect were         Zapata” and “La Rebanadilla” findings were conclud-
      those taken at Reus, Malaga and Cordoba, which consist-            ed and the Phoenician necropolis of “San Isidro” was
      ed in the continuation of endeavours initiated in 2008.            located and partially excavated, as was the chalcolithic
                                                                         finding “Vía Férrea”. Parts of the funerary structures lo-
      Reus Airport: Archaeological oversight of soil move-               cated in the latter are being moved to be shown in the
      ments, during which diverse structures, excavated in the           airport’s own museum.



222    Corporate Social Responsibility Report 2009
                                                                                                                                    Environment




WATER MANAGEMENT

Reducing water consumption and ensuring water                                       airports, there was not a significant increase in water
quality, environmental objectives of Aena                                           consumption.
The principle of rationalization of the consumption of
natural resources, included in Aena’s Environmental Pol-                            However, mention should be made of the increase in well-
icy, is applied by means of water consumption control                               water extracted with respect to 2008, due, on the one hand,
and monitoring procedures. Among all Aena infrastruc-                               to the fact that data was included from some airports that
tures the airports are the largest consumers because                                had not been previously counted (El Hierro, Granada, Bara-
of the sheer numbers of people who use the facilities                               jas, Menorca, Santiago and Saragossa), and, on the other
(workers and customers) and also because of their size.                             hand, to the expansion of the facilities of other airports.
Water is used at airports for human consumption, irri-
gating landscaped areas, cleaning activities, fire-fight-
                                                                                            AGREEMENT WITH VILLANUBLA TOWN HALL
ing service and construction work.
                                                                                            Aena signed a collaborative agreement wi-
Water consumption by source                                                                 th the Town Hall of Villanubla, Valladolid for
Despite the expansions developed in Aena infrastruc-                                        the construction, funding, maintenance and
tures during the year 2009, thanks to the energy-sav-                                       use of a wastewater treatment plant.
ings and efficiency measures applied at the different



  WASTEWATER, RAINWATER AND RUNOFF WATER CONTROL SYSTEMS

  Authorized control agencies run periodic water tests at the airports to make sure water quality is monitored
  throughout the entire airport.
  Furthermore, since the year 2004, Aena has been studying the sewage and drainage systems, treatment faci-
  lities and water runoff networks at airports, analyzing the possible alternatives for wastewater and rainwater
  management for the purpose of ensuring compliance with the applicable legislation, as well as improving the
  yield and the operating costs of the purification systems.
  To prevent accidental spills of hydrocarbons such as oil, grease, petrol and aviation kerosene on aprons, during
  aircraft refuelling or in hangars where there are quarters with tanks for washing parts and other components,
  airports are fitted with hydrocarbon separators.
  Water contaminated with waste is channelled throughout the entire maintenance area used for the aircraft
  and support vehicles that operate at the airport. Water with hydrocarbons is channelled along with rainwater
  to the hydrocarbon separator system which guarantees that the treated water is of sufficient quality to be dis-
  charged into the rainwater network, streambeds and/or gutters, depending on the case.


                   Water consumption 2009 by sources                                                    Water consumption at airports and Air Navigation
                            Total = 5,545.63

                                2%                                                                7.000

                                                                                                  6.000

                                                                                                  5.000
                      25%                             Water from municipal system
                                                                                                  4.000


                                                      Well-water                                  3.000

                                                                                                  2.000
                                             73%
                                                      Desalinated water
                                                                                                  1.000

                                                                                                        0
                                                                                                                  2007*              2008*             2009*

                                                                                    Water from
                                                                                                                 4,404.78           4,140.78           4,056.52
                                                                                    municipal system
(*) The data provided for 2007-2008 include 92% of airports and 100% of Air         Well-water                   1,227.30             888.52           1,361.46
    Navigation (AN) facilities.                                                     Desalinated water              104.48             125,75               127,66
(*) The data on water consumption for 2009 includes 96% of airports and 100%
                                                                                    Total                        5,736.56           5,155.16           5,545.63
    of AN centres




                                                                                                                     Corporate Social Responsibility Report 2009    223
                                   Environment




                                                                          Iniciativa de mejora en el consumo de agua
                                                                                             1. REDUCE CONSUMPTION
       WELL WATER POTABLE WATER




                                  • Construction and launch of a seawater             • Installation of a recovery system for water used for          • Installation of urinals that do not employ
                                    desalination plant at Fuerteventura Airport         fire-fighting drills at Leon and Santander airports               water as renovations are undertaken, at
                                  • Renovation of the water storage and               • Extension of drip irrigation system at Leon Airport             Malaga and San Sebastian airports
                                    distribution systems at the airport and flight     • Adjust water flow in taps and flush valves in terminal          • The taps of the T1 in Barcelona are fitted
                                    school in Huesca                                    at Malaga Airport                                               with aerators and voluntary stops that enable
                                                                                                                                                        saving 15% of this resource.

                                  • Building a tank to harvest rainwater from the roof of the terminal building in Ibiza.                             • Reduce consumption of irrigation




                                                                                                                                    DESALINATED
                                    Application of sustainable gardening concept at Barcelona Airport                                                   water from desalination plant through




                                                                                                                                       WATER
                                  • Installing a recovery system for the water used in fire-fighting drills at Menorca Airport                            management of vegetation at Lanzarote
                                                                                                                                                        Airport
                                                                                                                                                      • Viability study for connection to public
                                                                                                                                                        potable water supply in Salamanca

                                                                                             2. IMPROVE CONSUMPTION
      • Installation of meters for improving the segregation                            • Study of current consumption on premises of             • Monitoring and control of water consumption
        of Aena/non-Aena consumption in Alicante, Murcia,                                 Almeria Airport, by the following uses: human             in construction work executed by external
        Santander and Vigo at supply wells                                                consumption, irrigation and fire-fighting                   companies in El Hierro


                                                                                                3. LEAKAGE CONTROL
      • Controlling possible leaks in potable water                                 • Sectorization of the potable water                          • Installation of cut-off valves to reduce
        system at El Hierro Airport                                                  distribution system at Santander Airport                       the impact of possible leaks atVigo Airport


                                                                            4. RAISING AWARENESS AND CARRYING OUT STUDIES
      • Awareness-raising campaigns for personnel and/or users of airport                                      • The Regional Directorate of the Canary Islands set out to reduce water
       terminals is a measure aimed at improving water consumption carried                                      consumption during the year 2009. To achieve this, signs were posted
       out at El Hierro and Santander airports (for Aena personnel) and at                                      about how to save water in different parts of the ACC Airport Control
       Malaga Airport (for personnel and users of the terminal)                                                 Centre and the control towers. A 20% reduction in water consumption
                                                                                                                was accomplished.




            In the year 2009, the Regional Directorate of Air Navigation set out to optimize water consumption by 2011. To
            achieve this goal, it was established that the following actions would be taken: installation of water consumption
            meters, creation of a water consumption database, assessment of data gathered to identify possible ways of reducing
            water consumption and creation of a water consumption reduction programme. All these steps are underway within
            the time-frames established.




      WASTE MANAGEMENT

      Waste management has always been a concern at Ae-                                                            treatment plant sludge as garden fertilizer, in addi-
      na as is reflected in its Environmental Policy. Therefore,                                                    tion to other measures adopted by the airports for
      at its airports diverse actions are taken to select, reduce,                                                 recycling and reusing waste.
      reuse and recycle all sorts of waste in order to minimize
      its production.                                                                                              In this regard, valuated waste is considered that which
                                                                                                                   is selectively collected for the purpose of recycling (pa-
      The main efforts are geared toward recycling or                                                              per, glass, scrap metal, wood, plastic, etc.), composting
      valuation of non-hazardous waste                                                                             or agricultural/gardening use (treatment plant sludge and
      There are urban waste transfer plants at the air-                                                            plant refuse).
      ports that generate greater volumes of waste, such
      as Madrid-Barajas, Barcelona, Tenerife Sur and Ma-                                                           Thus, noteworthy among other measures adopted by
      laga, whose plant won an Ecoembes award in Feb-                                                              the airports in the sphere of waste recycling and reuse is
      ruary 2004. It is also important to point out that                                                           the employment of plant refuse to produce compost and
      plant refuse is employed for producing compost and                                                           treatment plant sludge as fertilizer for garden areas.



224    Corporate Social Responsibility Report 2009
                                                                                                                                     Environment




All hazardous waste is properly managed                                                        URBAN AND NON-HAZARDOUS WASTE (TONNES)(*)
Most hazardous waste generated at the airports consists
                                                                                                      TYPE                     2007(1)            2008(2)           2009(3)
of water and watery mixtures with hydrocarbons, result-
                                                                                       Organic waste and other
                                                                                                                                 38,048            35,038             32,749
ing from maintaining the hydrocarbon separators located                                non-segregated urban waste
on parking aprons. The rest of hazardous waste mainly                                  Paper and cardboard                         2,603            3,572              3,757

comes from maintaining airport lighting systems (lamps                                 Sludge from the treatment plant             1,615            1,630                894
                                                                                       Containers (tins, plastic,
and beacons) and mechanical maintenance of airport ve-                                 tetra-brik, etc.
                                                                                                                                     946              869                678

hicles and equipment (oil, filters, batteries, etc.).                                   Plant refuse                                  747              790              1.959
                                                                                       Wood and pallets                              291              411                344
The initiatives Aena develops in the field of hazardous                                 Scrap metal                                   303              311                486
                                                                                       Glass                                         291              311                360
waste are aimed at prioritizing valuation and the elimi-
                                                                                       Plastic                                       172              158                 63
nating or minimizing risks from handling and temporarily
                                                                                       Tyres                                           22               16                19
storing this waste. Therefore, storage areas are built for                             Toner and ink cartridges                          4                  3                 3
hazardous waste at the airports. These areas have ade-                                 TOTAL                                  45,042(a) 43,109(b)                   41,311(c)
quate safety conditions to guarantee the containment of                                (*)The data differ from those presented in the 2007 and 2008 reports due to
                                                                                          the fact that there were subsequently recalculated
hazardous waste in case of accidental spills.                                          (1) The data include 85.1% of the airports
                                                                                       (2) The data include 93.4% of the airports
                                                                                       (3) The data include 93.4% of the airports
The total amount of hazardous waste generated in
2009 appears to have been significantly reduced due                                                        HAZARDOUS WASTE (TONNES)(*)

to the fact that the hydrocarbon separator plants8                                                      TYPE                        2007(4)         2008(5)          2009(6)
were cleaned more than once a year, which may cause                                    Sludge from hydrocarbon
                                                                                                                                         660            533              42(7)
                                                                                       separators
deviations in a year to year analysis, since these clean-
                                                                                       Fluorescent and mercury
ings were not carried out on an annual basis.                                                                                                21             20            18
                                                                                       lamps
                                                                                       Used lead batteries                                   33             37            79
8.- See breakdown by type of waste in the chart on the next page.                      Used oil                                              37             25            33
                                                                                       Used filters                                            3                 2             6

            INDICATOR (*)                      2007         2008          2009         Material impregnated with
                                                                                                                                             37             25            31
                                                                                       hazardous substances
 Total non-hazardous                                                                   Empty containers contaminated
 waste generated at airports                 45,042(1) 43,109(2) 41,312(3)                                                                   13             27                8
                                                                                       with hazardous substances
 (tonnes)
                                                                                       Waste from electrical and
 Total hazardous waste                                                                                                                       73         104              148
                                                                                       electronic equipment
                                                     (4)            (5)          (6)
 generated at airports                           877          773          365
                                                                                       TOTAL                                             877            773              365
 (tonnes)

 (*)The data differs from that presented in the 2007 and 2008 reports due to the       (*) The data differ from those presented in the 2007 and 2008 reports due to the
 fact that they were subsequently recalculated                                             fact that there were subsequently recalculated
 (1) The data include 85.1% of airports                                                (4) The data include 83% of the airports
 (2) The data include 93.4% of airports                                                (5) The data include 83% of the airports
 (3) The data include 93.4% of airports                                                (6) The data include 89.4% of the airports
 (4) The data include 83% of airports                                                  (7) The decrease in this type of waste is due to that fact that the hydrocarbon se-
 (5) The data include 83% of airports                                                      parators were cleaned more than once a year, which may lead to deviations in
 (6) The data include 89.4% of airports                                                    a year to year analysis, since this cleaning is not done at regular intervals.




  ENVIRONMENTAL AWARENESS

  In addition to other initiatives, through signage, stickers and training classes, awareness-raising messages are
  transmitted to all Aena personnel and airlines in order to promote recycling and proper management of waste.




    Key feature:
       • Aena makes progress in waste disposal by implementing a pneumatic waste collection system at
         Barcelona’s T1.


                                                                                                                  Corporate Social Responsibility Report 2009                     225
              Environment




      Initiatives aimed at reducing the production of waste and achieving its valuation

                                                                                1. WASTE REDUCTION
      • Elimination of waste from quartz-iodine lamps, replacing them • Fostering the use of recycled computer                      • Putting in place a system for reducing sludge
        with other lamps without metal halides at Alicante Airport      supplies at La Palma Airport                                 from hydrocarbon separators when they are
      • Delivery of 250 reusable (cloth) bags to airport workers, to  • Use of energy-saving lamps, a requirement                    extracted at Valencia Airport
        raise awareness about reducing the use of plastic bags, at La   that has been included in forthcoming                       • Reuse of absorbent products used on
        Palma Airport                                                   remodelling projects for Malaga Airport                      hazardous substance spills at Vitoria Airport

                                                                      2. INCREASE IN WASTE SEGREGATION
      • More bins for selective collection at different points • Implementation of selective collection of paper and             • Fitting the glass collection bins accessible for
        at Fuerteventura, Palma de Mallorca, Salamanca           cardboard on business premises and offices and                     snack bars and restaurants with the VACRI
        and Valencia airports                                    implementation of selective collection of plastic, Tetra Brik     system, which makes unloading easier for users,
      • Installation of wooden containers for segregating        and tins in Madrid-Barajas facilities                             at Fuerteventura Airport
        paper in Aena offices in La Palma                       • Collection of containers in pre-filters at Madrid-Barajas        • Improvement of selective collection by
                                                                Airport                                                           establishing new routes at the terminals for
                                                                                                                                  collecting waste from Aena and other companies
                                                                                                                                  at Madrid-Barajas Airport

                                                                   3. RAISING ENVIRONMENTAL AWARENESS
      • Awareness-raising meetings about the impacts            • Awareness campaign for aircraft cleaning companies             • Activities to raise awareness about good practices
        produced by the waste generated at workstations           about recovering paper at Tenerife Norte Airport                 regarding the use of plastic bags for personnel of
        of Aena Operational Section personnel at Asturias       • Good practices guidebook for Aena personnel about the            La Palma Airport
        Airport                                                  need to segregate waste at Salamanca Airport




       DECREASING PAPER CONSUMPTION

       Gran Canaria Airport’s Paperless Office was created in the year 2007 as a tool for integrating and managing services
       in a manner that reduces paper consumption and improves the quality of the services provided to customers by sim-
       plifying administrative tasks.
       In 2009, new services were incorporated into the Paperless Office such as: the Green Jackets report (EU and islands),
       cleaning Quality Control, VIP lounges Report, PRM Report, Internet/intranet /extranet Services and Service Executive
       Report, which entails the definitive elimination of paper reports. The Paperless Office received a total of 23,686 re-
       quests. For 2010 it is projected that new services will be incorporated, such as management of business premises, han-
       dling complaints, management of local orders or framework agreement and personal identification cards.



       AN INNOVATIVE WASTE COLLECTION SYSTEM IN BARCELONA’S T1

       Barcelona Airport’s new T1 also boasts a waste collection system that is unique in Spain, as it is one of the world’s
       most advanced aerodromes regarding environmental measures. It is a Pneumatic Collection System (PCS) for four
       fractions of waste--rubbish, organic matter, paper-cardboard and containers--which enables removing waste at any
       time of day without the need to abide by set schedules as with the conventional method.
       Hence, the considerable advantage of this procedure is the possibility of collecting waste whenever it is necessary,
       regardless of time or frequency.
       Refuse is deposited into the drop boxes distributed throughout the terminal building. Authorized personnel collect the
       waste and takes it to any of the 16 rooms in which the storage tanks for each fraction are located. The tank for each
       fraction is filled to a specific volume, which sets off the suction system, emptying the tank at once.
       At the final collection point there are 5 containers, one for each fraction and another in which waste is compacted
       by a press in the interim before being removed by the corresponding authorized agent.
       For the waste that cannot be treated with the pneumatic system (glass, bulky and special waste), there are storage
       areas properly fitted out for their conservation until they are removed by an authorized agent.
       The PCS is also fitted with a system that optimizes energy consumption owing to a variable speed control that allows
       starting slowly, and applying only the speed that is necessary in each case, or even consolidating collection without
       completely stopping the ventilators.




226   Corporate Social Responsibility Report 2009
                                                                                                         Environment




 Valencia Airport
 Held an exhibition in the terminal in the year 2009 and early 2010 about recycling plastic, containers, paper and
 glass, in collaboration with Fundación TRINIJOVE. This foundation helps people with difficulties in socio-professional
 insertion and with disabilities.

 Asturias Airport
 Adhered to the agreement signed by Aena and the company ERP (European Recycling Platform) in September 2009
 for managing electrical and electronic equipment waste.

 Barcelona Airport
 Signed an agreement with the Fundación Trinijove for waste segregation tasks.




SOIL CHARACTERIZATION AND MANAGEMENT

In 2009 Aena completed a characterization of the sub-          airport. This contamination is from old landfills from the
soil of all the network airports. This endeavour, aimed        shipyard that used to be located near the airport. The re-
at protecting soil quality, was begun in 2004 in an ef-        moval is scheduled to take place during the year 2010.
fort to determine the real state of the soil on airport
premises so as to be able to take actions to recover air-      To date, small plots of land have been decontaminat-
port land wherever the analyses were to demonstrate            ed at 13 airports. Nevertheless, Aena continues carrying
that this was necessary.                                       out decontamination tasks at the airports where neces-
                                                               sary. In this regard, in 2009, removal and maintenance
Guaranteeing soil quality                                      procedures were carried out on the passive interception
In most cases, the soil contamination detected at air-         barrier installed at Palma de Mallorca Airport, where vir-
ports is from hydrocarbons. Therefore, soil recovery           tually all the hydrocarbons were removed.
measures are geared toward eliminating these organ-
ic compounds on-site, employing different decontam-            Monitoring and control at all airports
ination techniques such as: bioremediation through             With the completion of the soil characterization stud-
the use of biopiles, landfarming, bioventing, etc.             ies, Aena currently has a piezometer network at every
                                                               one of its airports, which will enable performing peri-
When it is not possible to use an economically viable          odic controls and monitoring at its facilities in order to
treatment to reduce exposure to contamination, on-             be able to prevent contamination in future.
site containment measures are taken. In extreme cas-
es, and when it has not been possible to recover soil                             SOIL INDICATORS. YEAR 2009
through any type of treatment, the soil is sent to an           Total number of airports at which the soil has
                                                                                                                            47
authorized dump.                                                been characterized
                                                                No. of airports without contamination                       34

The latter is the case of Santander Airport where the pre-      No. of airports with contaminated soil                      13

liminary tasks were carried out in preparation for the re-      No. of decontaminated airports                              11
                                                                No. of airports undergoing decontamination process           2
moval of previously contaminated soil detected at the




   Key feature:
     • 100% of Aena airports have been subjected to a Soil Characterization Study


                                                                                       Corporate Social Responsibility Report 2009   227
Protect the quality of life
in the towns in its vicinities is a
priority for Aena
Corporate Social Responsibility Report 2009




Our communities
and society
 • At Aena we are committed to values such as coexisten-
   ce, integration, culture, knowledge and the environ-
   ment, and we support projects that promote and disse-
   minate these values.
 • Moreover, as partner of the Fundación Empresa y Socie-
                                                             5
   dad, whose mission is to encourage social action as an
   integral part of corporate strategy, Aena has taken on
   the following commitments:
 • To improve its social strategy and practice.
 • To properly communicate its social action and to su-
   pport the Foundation’s institutional activities advoca-
   ting social action in business.
             Our communities and society




      Aena collaborates with other institutions and deve-          attached to the Directorate of Organization and Human
      lops socially-related initiatives geared toward fostering    Resources, Aena leads a series of social action projects
      culture, international cooperation and environmental         that are described in detail further on in this chapter.
      awareness. Hence, Aena strives to contribute to social,
      cultural and educational development by carrying out         Moreover, as was mentioned in the chapter on the envi-
      social development projects in collaboration with diver-     ronment, reducing existing noise levels around airports
      se institutions, covering the basic needs of the most un-    and protecting the quality of life in the towns in its vici-
      derprivileged collectives.                                   nities are priorities for Aena. It is therefore important to
                                                                   highlight the measures Aena is putting in place in this
      Through the Corporate Benefits and Social Projects Area,      respect to soundproof homes and other buildings.




      PLANS FOR ACOUSTIC INSULATION AROUND AIRPORTS
      The environmental impact statements formulated by                                ACOUSTIC INSULATION PLANS

      the Ministry of the Natural, Rural and Marine Environ-                INDICATOR*                     2007       2008     2009

      ment, pertaining to the expansion projects of Aena            Approved acoustic
                                                                    insulation plans                             10      10       16
      network airports, contain a set of preventative, correc-
      tive and compensatory measures. Thus, in compliance           Census of homes that
                                                                    qualify to apply for acoustic          18,142     18,614   21,850
      with these measures, Aena carries out Acoustic Insu-          insulation
      lation Plans (PAA), aimed at minimizing the nuisance          Homes in which acoustic
      caused around airports, the noise produced by aircraft        insulation projects have               13,353     14,599   15,300
                                                                    been executed
      in take-off, landing, taxiing, engine tests and any oth-
                                                                    (*) The annual data include previous years
      er operations. To achieve this goal, Aena soundproofs
      homes and buildings that are used for sensitive pur-
      poses (educational, healthcare and cultural centres          • Inclusion of the homes within the scope of the
      which require special protection from noise pollution)           Acoustic Insulation Plans.
      and that are located inside the noise footprint of the       • In situ acoustic measurements of existing insulation
      airports (isophones).                                            in these homes that enable determining whether
                                                                       supplementary insulation is needed.
      Depending on the noise levels to which these build-          •   Drafting and approving the corresponding acoustic
      ings are subjected, the soundproofing projects charac-            insulation project.
      teristically entail: installing double windows, insulating   •   Execution and verification of project and payment
      façades and soundproofing roofs.                                  for work done with prior approval of the execution
                                                                       of the insulation project undertaken.
      Through its Acoustic Insulation Plan Office, Aena pro-
      vides anyone who may be interested with all the advice       One noteworthy characteristic of this procedure is its
      they need about the execution of Acoustic Insulation         transparency, due to the participation of the interested
      Plans, which are conducted according to the follow-          parties in addition to the local administrations of the
      ing procedure:                                               towns near the airport. The execution of the Acoustic



230    Corporate Social Responsibility Report 2009
                                                                                          Our communities and society




Insulation Plans cost Aena more than 207 million eu-                     municipalities affected by the noise footprint, and
ros over the course of the 2000-2009 period.                             Aena.

The execution of the different Acoustic Insulation                       Therefore, as at December 31st 2009, Aena had conduct-
Plans is managed and supervised by the correspond-                       ed activities for executing acoustic insulation projects in
ing commissions constituted by representatives of the                    the environs of the airports of Alicante, Barcelona, Bilbao,
Ministry of Public Works and Transport, the Ministry                     Las Palmas de Gran Canaria, La Palma, Ibiza, Madrid-Ba-
of the Natural, Rural and Marine Environment, the                        rajas, Malaga, Menorca, Palma, Pamplona, Sabadell, San-
Autonomous Communities, the Town Halls of the                            tiago de Compostela, Tenerife Norte, Valencia and Vigo.


   Homes in which acoustic insulation projects have been executed               Airports at which acoustic insulation projects have been carried out

15,500                                                                                                                        1,985


                                                                                                                 13,659
                                                                                           19                                     0
                                                                                                 0                   12,601
15,000                                                                              Santiago de Compostela                     Bilbao
                                                                                                                                        77                             5 0
                                                                                         375                                                 0
                                                                                                                                                                      Sabadell
                                                                                            0                                         Pamplona
14,500                                                                                                                                                                57
                                                                                                                                                                           19
                                                                                          Vigo
                                                                                                                                                                  Barcelona
                                                                                                                                                                           22 1
14,000                                                                                                                                                                      Menorca
                                                                                                                  Madrid                         40 1       723            1,009
                                                                                                                  Barajas
                                                                                                                                             Valencia
13,500                                                                                                                                                            0
                                                                                                                                                                                376
                                                                                                                                             1,846
                                                                                                                                                1,563         Ibiza        Mallorca

13,000                                                                                                               923
                                                                                                                        703                  Alicante

12,500                                                                                                               Málaga
                                                                                                                                                  Aena airports with PAA: 16
                                                                      1 0
                                                                     La Palma                                                                     Home census total: 21,850
                                                                                   459
12,000                                                                   655
                                                                            0
                                                                                       26
                                                                                                                                                  Insulated homes total: 15,300
                                                                                 Gran Canaria
      2007                        2008                        2009      Tenerife




   AENA SOUNDPROOFS AN AFANÍAS CENTRE

   In 2009 Aena soundproofed the Plegart-3 occupational centre run by the association for persons with intellectual
   disabilities (Afanías) in Paracuellos del Jarama. This project, at a total cost of 610,604 euros, falls within Aena’s envi-
   ronmental policy through Madrid-Barajas Airport’s Acoustic Insulation Plan, and therefore incurs no cost whatsoever
   for Afanías.




     Key feature:
         • To date, Aena has carried out acoustic insulation in more than 15,300 homes and invested more than 207
           million euros in executing the Acoustic Insulation Plans.


                                                                                                             Corporate Social Responsibility Report 2009                              231
             Our communities and society




       THE SCOPE OF THE ACOUSTIC INSULATION PLANS IS EXTENDED

       During the year 2009, the revision of Law 37/2003 on Noise and the latest decisions formulated by the Ministry
       of the Natural, Rural and Marine Environment, have caused the scope of the Acoustic Insulation Plans to be defi-
       ned by the noise footprint Ld 60dB(A) (7:00-19:00h), Le 60dB(A) (19:00-23:00h) and Ln 50dB(A) (19:00-23:00h),
       instead of being delimited by the noise footprint defined by Leq (7:00-23:00h) 65 dB(A) and/or Leq (23:00-7:00h)
       55 dB(A) as hitherto established.
       This criterion has also been applied at the airports where the noise footprints were revised during the year
       2009.
       Specifically, this new scope for the Acoustic Insulation Plans was applied at Bilbao, Gran Canaria, Ibiza,
       Menorca, Sabadell and Vigo airports, for which the Ministry of the Natural, Rural and Marine Environment drew
       up new environmental impact statements during 2009, and at Alicante, Burgos, Fuerteventura, La Palma and
       Madrid-Cuatro Vientos airports, where the noise footprints were revised in 2009.




       AENA, DGAC, AESA, AND AIRLINE AND PILOT ASSOCIATIONS JOIN FORCES AND CONSTITUTE A WORK
       GROUP TO MAKE AIRPORT OPERATIONS COMPATIBLE WITH THE ENVIRONMENT

       During the year 2009, the revision of Law 37/2003 on Noise and the latest decisions formulated by the Ministry
       of the Natural, Rural and Marine Environment, have caused the scope of the Acoustic Insulation Plans to be defi-
       ned by the noise footprint Ld 60dB(A) (7:00-19:00h), Le 60dB(A) (19:00-23:00h) and Ln 50dB(A) (19:00-23:00h),
       instead of being delimited by the noise footprint defined by Leq (7:00-23:00h) 65 dB(A) and/or Leq (23:00-7:00h)
       55 dB(A) as hitherto established.
       This criterion has also been applied at the airports where the noise footprints were revised during the year
       2009.
       Specifically, this new scope for the Acoustic Insulation Plans was applied at Bilbao, Gran Canaria, Ibiza,
       Menorca, Sabadell and Vigo airports, for which the Ministry of the Natural, Rural and Marine Environment drew
       up new environmental impact statements during 2009, and at Alicante, Burgos, Fuerteventura, La Palma and
       Madrid-Cuatro Vientos airports, where the noise footprints were revised in 2009.




      DIALOGUE MANAGEMENT: the Importance                         Management Office, which carries out the studies
      of the interested parties in the execution of               and procedures necessary for their appropriate de-
      acoustic insulation plans                                   velopment.
      In order to execute and monitor the Acoustic Insula-
      tion Plans, Aena cooperates closely and transparently       Within this realm of dialogue management with the
      with the administrations, institutions and communi-         interested parties, it is of note that throughout 2009
      ties around the airports. For this reason, the Com-         Aena and the National Association of those Affected
      missions for the Acoustic Insulation Plans have been        by the Impact of Air Traffic (ANAITA) have constituted
      constituted, and require the participation of nation-       a discussion table to seek measures to reduce the im-
      al, regional and local governmental organizations           pact on citizens of air transport.
      that are in charge of managing and supervising these
      plans.                                                      These meetings are a sample of Aena’s willingness
                                                                  to engage in open and unconditional dialogue with
      In this context, the Environment Directorate leads          citizens about the options to minimize the impacts
      the planning and execution of the projects carried          associated with its activity, as long as the possible
      out by Aena within the framework of the Acoustic            actions proposed do not alter airport operability or
      Insulation Plans. This process is coordinated by the        safety.



232    Corporate Social Responsibility Report 2009
                                                                     Our communities and society




By constituting commissions for                                 MINISTRY OF PUBLIC
                                                                                                                   AUTONOMOUS
                                                               WORKS AND TRANSPORT
the Acoustic Insulation Plans, Aena                             AND ENVIRONMENT
                                                                                                                   COMMUNITIES


cooperates transparently with the
                                                                                        COMMISSIONS OF THE

local governments, institutions and                                                  ACOUSTIC INSULATION PLANS:

                                                                                        PROCESSING ACOUSTIC

communities around the airports,                                                        INSULATION PROJECTS




closely participating in the management
                                                                                                                      LOCAL
                                                                      AENA
and supervision of these plans                                                                                    ADMINISTRATIONS




INSTITUTIONAL COLLABORATIONS

To strengthen the integration of the company in the         authorization to use Corunna Airport premises for
social, environmental and institutional fabric of the       construction works to improve the safety of highway
places that house its facilities, Aena enters into col-     CP-3109 as it crosses town.
laborative agreements with other institutions to carry
out different actions and projects that improve the in-     Barcelona Airport
frastructures and public services of the communities in     Collaboration with the local and regional adminis-
which its airports are located.                             trations, as well as with the Ministry of Public Works
                                                            and Transport, to coordinate the train links to Barcelo-
We foster intermodality and public transport                na Airport, by metro (lines 2 and 9), suburban trains,
Aena is undertaking a set of actions to foster intermo-     which are currently working, and the Madrid-Barcelo-
dality and therefore improve connectivity through public    na and Valencia-Barcelona high-speed trains.
transport between airports and their surrounding areas.
                                                            Bilbao Airport
Given the fact that the different public administrations    Collaboration with the government of Biscay for the
are currently implementing policies to strengthen pub-      direct connection of the “Euskotren” train to Bilbao
lic transport, Aena collaborates with all the organiza-     Airport, in addition to the connection with the “Eu-
tions and administrations involved to coordinate the        skotran” Sestao-Zamudio tram line.
projects underway that are related to airport access.
                                                            Girona Airport
Alicante Airport                                            Collaboration for train access to Girona Airport through the
Collaboration with the General Directorate of Rail-         “Barcelona-Figueras Transversal-Axis Branch Line Project”
ways of the Ministry of Public Works and Transport
to coordinate the high-speed and commuter rail link         Gran Canaria Airport
to Alicante Airport: “Project to Remodel Alicante           Collaboration with the government of Gran Canaria
Railway Network. Alicante-Airport-Torrellano Branch         for the coordination of the train access “Special Terri-
Line”, including intermodal integration of the train        torial Plan for the Public Transport Corridor with Spe-
station with the passenger terminal building.               cific Infrastructure and Guided System between Las
                                                            Palmas and Maspalomas (PTE-21)”.
Collaboration with the government of Valencia to coor-
dinate the “Informative Study of the Reserved Platform      Collaboration with the Canary Island government for
Alicante-Airport-Torrevieja Public Transport System”, in    the coordination of the “Special Territorial Plan for
addition to the expansion of the TRAM (Train-Tram) of the   the Coastal Corridor, Link Road GC-1 Airport Park By-
Alicante Metropolitan Area, with access to the airport.     pass-Airport Access Roads (PTE-13)”.

Corunna Airport                                             Jerez Airport
Collaboration with the provincial government of Co-         Collaboration with the General Railway Directorate
runna and the Town Hall of Culleredo for temporary          for the rail link to Jerez Airport via the Seville-Cadiz


                                                                                 Corporate Social Responsibility Report 2009        233
             Our communities and society




      high-speed train line; projects to double tracks and        arranging flows according to activity and destination,
      new station with an airport connection.                     which will prevent traffic congestion in the entire ar-
                                                                  ea and transform a poorly structured area into a new
                                                                  entrance into the city, while also reinforcing the en-
      Aena collaborates with all the
                                                                  vironmental connectivity of the area outside the city
      organizations and administrations                           by uniting the protected spaces defined in Barcelona’s
      involved so as to coordinate the projects                   metropolitan territorial plan.
      related to airport access and thus foster
      intermodality.                                              Seville Airport
                                                                  Collaboration with the railway department of the gov-
                                                                  ernment of Andalusia to harmonize actions in the con-
      Leon Airport                                                struction of Andalusia’s transversal railway axis, branch
      Collaboration with the San Andrés del Rabanedo              line: Seville Santa Justa – San Pablo Airport, thus boost-
      Town Hall to improve the access roads to Leon Airport,      ing the use of public transport to improve accessibility
      while also restructuring the connections to surround-       between the airport and the city of Seville by favouring
      ing towns.                                                  intermodality between the train station and the pas-
                                                                  senger terminal building.
      Madrid-Barajas Airport
      Collaboration with several administrations for optimiz-     Tenerife-Norte Airport
      ing accessibility to Madrid-Barajas Airport by public       Collaboration with the government of Tenerife to co-
      transport, and improvement of transfers among the           ordinate the rail links to Tenerife-Norte Airport through
      different means of transport.                               the “Project for the Santa Cruz-La Laguna-Tenerife
                                                                  Norte Airport Tram Halt” and the “Special Territorial
      Collaboration with the General Railways Directorate of      Plan for the North Train Infrastructure”.
      the Ministry of Public Works and Transport to coordinate
      the “Madrid Suburban Trains Project - Rail access to Ma-    Collaboration with the government of the Canary Is-
      drid-Barajas Airport”, adding the suburban train connec-    lands to coordinate the “Santa Cruz Metropolitan Ar-
      tion to the existing line 8 “Campo de las Naciones-Madrid   ea Bypass, TF-5”.
      Barjas” metro connection, coordinated with the Regional
      Department of Transport of the Community of Madrid;         Palma de Mallorca Airport
      the Chamartín-Madrid Barajas airport high-speed train       Collaboration to coordinate the project for the future
      connection is currently being projected.                    underground rail line to Palma de Mallorca Airport.

      Collaboration with the Regional Department of Trans-        Reus Airport
      port of the Community of Madrid in the “Preliminary         Collaboration with the General Railway Directorate of
      Design of the Transport Infrastructure for a Reserved       the Ministry of Public Works and Transport to coordi-
      Platform for Public Transport Torrejón-Barajas”.            nate the rail link to Reus Airport, “Mediterranean Cor-
                                                                  ridor Madrid-Barcelona High-Speed Train Link”, and
      Malaga Airport                                              construction of station at the airport.
      Creation of an underground station in the newly re-
      modelled Malaga Airport for the integration of the          Coordination with the government of Catalonia on
      currently operating suburban rail links and the future      the project “Camp de Tarragona light-rail/tram”.
      high-speed train branch line; in the new passenger
      terminal building the city and intercity bus station for     Tenerife-Sur Airport
      public transport has been built, thus improving the air-    Collaboration with the government of Tenerife to co-
      port’s intermodality.                                       ordinate the rail link to Tenerife Sur Airport, through
                                                                  the “South Train Building Project”.
      Sabadell Airport
      Collaboration with Sabadell Town Hall to improve            Collaboration with the government of the Canary Islands
      access roads to the city of Sabadell and its airport,       to coordinate the “Third Lane TF-1” airport access roads.



234    Corporate Social Responsibility Report 2009
                                                                       Our communities and society




AENA’S SOLIDARITY

Solidarity Spaces                                             realities of groups at risk of exclusion (the disabled and
During 2009 the project “solidarity spaces” initiated the     homeless), to support their integration through joint ac-
previous year was established at Madrid-Barajas, Valen-       tivities with Aena workers and/or their family-members
cia, Malaga and Palma de Mallorca airports. This project      and friends and to generate innovative spaces for parti-
consists in the concession of stands in airport terminals     cipation and shared experiences. The activities develo-
to social organizations, enabling them to raise aware-        ped during the aforementioned social month were:
ness about activities or carry out specific campaigns.
                                                              • Exhibition in Terminal 2 of Madrid-Barajas Airport
                   USE OF SOLIDARITY SPACES
                                                                  presenting the reality of persons with intellectual di-
            AIRPORT
                                NO. OF
                                                  DAYS USED       sabilities, and an art show: painting, sculpture, etc.
                             ORGANIZATIONS
                                                              •   Sport activity: football and basketball at the APIMIB-
 Madrid- Barajas                          11            121
                                                                  Colmenar Viejo facilities (Madrid)
 Valencia                                     4          46
                                                              •   Ping-pong tournament; participants included Aena
 Málaga                                       3          34
                                                                  volunteers and residents of the Juan Luis Vives shel-
 Palma de Mallorca                            2          11
                                                                  ter in Vicalvaro (Madrid)
 Totals:                                  20            212
                                                              •   Outing for workers and their families to the moun-
                                                                  tains north of Madrid and a visit to APAFAM, Lozo-
The use of these solidarity spaces has virtually doubled,         yuela (Madrid)
going from 110 days in 2008 to 212 in 2009 and from           •   Ballet performance by the association “DANZA
14 to 20 different social organizations using them.               DOWN”
                                                              •   Cultural tour “Discover the architecture of Madrid”
Solidarity Days                                               •   Musical performance at CosmoCaixa with the per-
Celebrating Solidarity Days in June and December has              cussion group “Tambores de Pozuelo” from the
now become customary. The purpose behind them is to               AFANIAS association, the musical group “Madera de
afford the possibility for shoppers to purchase solidari-         Cayuco” from the RAIS Foundation and projection
ty-related gifts, and to sensitize people about the reality       of a short film with actors having intellectual disa-
of groups at risk of social exclusion. Proceeds from sales        bilities from the APAFAM association. The Solidarity
are used to help social organizations to fund cooperation         Spaces were assigned to the collaborating social or-
and social integration projects (special employment cen-          ganizations during the event.
tres, fair-trade NGOs and labour insertion enterprises).
                                                              Lastly, mention should be made of the collaboration
This activity was simultaneously conducted at all Ae-         with the “J. Luis Vives” shelter for the homeless,
na headquarters in the Community of Madrid on both            with which diverse actions were taken, including:
occasions: June and December. Total sales amounted
to €12,000. The 15 organizations that participated in         • Reader’s corner workshop, which continued the
these Solidarity Days were:                                       work of facilitating the social-labour insertion of
                                                                  shelter residents.
Aena continues to participate in the campaign “Put            •   Basic sewing workshop, with volunteer instructors from
your cell phone where it’s needed most”, in collabo-              Aena and participation of shelter residents and Aena
ration with the NGOs Entreculturas and the Red Cross.             workers. The objective was to provide basic sewing
This endeavour has a double mission: to promote re-               skills in order to increase personal autonomy.
cycling surplus cell phones and to employ the revenue         •   Ongoing drive to collect books and clothing. Approxi-
from selling reused elements for social, educational and          mately 200 volumes and 150 garments were collected.
cooperation projects in underprivileged countries.
                                                              As a result of this close collaboration, in the month of
In addition, in October 2009 Aena celebrated the so-ca-       May the shelter gave the Aena volunteers a plaque in
lled Social Month, in pursuit of the following objecti-       acknowledgement of their two years of dedication to
ves: to promote activities to raise awareness about the       this cause.



                                                                                  Corporate Social Responsibility Report 2009   235
             Our communities and society




      Agreements signed in compliance with the                                          disability resources such as counselling, occupational cen-
      alternative measures of the Law on Integration                                    tres, special employment centres, etc. Employees can find
      of the Disabled (LISMI)                                                           all this information on the Human Resources Intranet. The
      During 2009, the agreements made with organizations                               organizations in this field with which Aena has entered
      that support the insertion of persons with disabilities were                      into collaborative agreements are: CERMI, APMIB, ON-
      honoured by Aena and the total amount of its donations                            CE and APSURIA, Fundación Dales la Palabra, Asociación
      to these organizations added up to €168,000. Aena em-                             Danza Down, Asociación AFANIAS and A Toda Vela.
      ployees and family-members also benefit from these es-
      tablished agreements as they can gain access to different                         A summary of these agreements is shown below:


                                                ORGANIZATIONS THAT PARTICIPATED IN SOLIDARITY DAYS
                                     Taller 99 - Labour insertion enterprise founded by Caritas-Madrid employing people at
      CARITAS- TALLER 99                                                                                                                   www.caritas.org
                                     risk of social exclusion: homeless, long-term jobless, women without resources, etc.
                                     NGO that works in cooperation with southern countries and promotes sales of fair-
      TIERRA MASALA
                                     trade products.
                                     Foundation that works on Latin American projects combining international
      COPADE                         cooperation and environmental protection. It works with fair-trade products and                       www.copade.org
                                     promotes ecological and sustainable activities.
      SOLIDARIDAD                    NGO that collaborates with southern countries and supports sales of fair trade
                                                                                                                                          si@solidaridad.org
      INTERNACIONAL                  products.
                                     Organization that works with the disabled. It has special education schools, especial
      AFANIAS (Las Victorias)        employment centres and occupational centres, among other services. Two special                        www.afanias.org
                                     educational centres participated: Plegar-3 and Las Victorias.
                                     Organization that works with persons with intellectual disabilities in the area north of
      APAFAM
                                     Madrid. It has a special employment centre.

      LA CEIBA                       Association that works in development cooperation and supports sales of fair-trade products.          www.laceiba.org

                                     Labour insertion enterprise founded by the Fundación S. Martín de Porres that works
      EL ZAGUÁN                                                                                                                         www.elzaguan.org.es/
                                     to further employment for members of groups at risk of social exclusion.

      APMIB                          IBERIA organization of parents of persons with disabilities.                                          www.apmib.com

                                     Labour insertion enterprise founded by the Fundación Semilla that works to further
      METAS-FUND SEMILLA                                                                                                                www.metas.semilla.net
                                     employment for members of groups at risk of social exclusion.
      PROYDE - Promoción y           NGO that works in development cooperation and that supports sales of fair-trade
                                                                                                                                           www.proyde.org
      Desarrollo                     products.
                                     Among the largest NGOs in Spain, and working in diverse fields, including importing,
      INTERMON-OXFAM                                                                                                                  www.intermonoxfam.org
                                     marketing and raising awareness about fair trade.
                                     NGO that works in education and development, supporting sales of fair-trade products and
      SETEM                                                                                                                                 www.setem.org
                                     carrying out campaigns in protest against child exploitation, advocating human rights, etc.
                                     Foundation that works with persons with disabilities. It has a special employment
      Fundación Juan XII                                                                                                              www.fundacionjuanxxiii.org
                                     centre and a labour insertion enterprise.
      AGIL (Apoyo Global
                                     NGO that works in cooperation projects in Central America.                                            www.agilnet.org
      Iniciativas Locales)



                                      AGREEMENTS SIGNED IN COMPLIANCE WITH THE ALTERNATIVE MEASURES
                                           OF THE LAW ON THE INTEGRATION OF THE DISABLED (LISMI)
          ORGANIZATION                                                                        AIM
      ONCE                     Assignment of space for selling lottery tickets in terminals at various airports
      CERMI                    Collaboration on issues related to accessibility and PRM (persons with reduced mobility) services
                               Technical support for drawing up project and execution of construction of new APIMIB building, located on a plot measuring
      APMIB                    4,556 m2 ceded by the airport for the construction of premises to use for the association’s occupational activities and services
                               Annual donation to support their endeavours of serving persons with mental, physical and/or sensorial disabilities
      APSURIA                  Annual donation to support their work serving persons with disabilities
      DALES LA PALABRA         Annual donation to support their work serving persons with disabilities, especially with auditory disabilities
      DANZA DOWN               Annual donation to support their work serving persons with disabilities, especially with Down Syndrome
      AFANIAS                  Annual donation to support their work serving persons with intellectual disabilities
      A TODA VELA              Annual donation to support their work serving persons with intellectual disabilities
      TTM-ESPAÑA               Donación anual para apoyar su tarea de atención a personas afectadas por la tartamudez




236    Corporate Social Responsibility Report 2009
                                                                           Our communities and society




 THE AIRPORTS HELP SAVE LIVES

 Collaboration with the National Transplant Organization
 For the National Transplant Organization, the airports and the people who work in them play vital roles. During the year
 2009, 42 of Aena’s network airports collaborated on 1,302 airlifts of transplant teams. Also, it is important to point
 out that due to the nature of transplant operations, in which time is a decisive factor, airports were required to open
 after regular operating hours on 76 occasions. The airports that participated on most occasions were Madrid-Torrejón,
 Barcelona’s El Prat, Cordoba, Valencia and Madrid-Barajas.

 Recognition of the work of six airports in the accomplishment of 10,000 transplants in three decades
 The Regional Ministry of Health of the Government of Andalusia recognized Aena and the six regional airports for
 their “laudable” collaboration with the transplant coordinators during the transportation of the teams with organs.
 Representatives of the airports of Malaga, Seville, Jerez, Cordoba, FGL Granada-Jaen and Almeria participated in the
 ceremony held in commemoration of the 10,000 organ transplants and 25,000 tissue transplants performed in Anda-
 lusia in the past three decades, since 1978, thanks to the generosity of more than 4,000 Andalusian donors. With this
 ceremony, the Ministry of Health wished to “recognize the work of these and other professionals or institutions that
 contribute to increasing donation and transplants in this autonomous community”.
 An outstanding example is Cordoba Airport, which by the end of the first semester had made possible 99 air opera-
 tions (including arrivals and departures) that were part of organ transplant processes, which entails a 50% increase
 over the same period in 2008. This trend demonstrates the commitment Spanish airports have taken on as a link in the
 chain of services that save many lives every year.

 Training airport fire-fighters to help extinguish forest fires
 and provide services during other emergencies
 At Logroño Airport, the Fire-Fighting and Rescue Service, in collaboration with other organizations, has carried out
 different training activities, most notably: “Interior fire drills” organized by the CEIS (fire-fighters of the Autonomous
 Community of La Rioja), and the exercise of evacuating injured people in the “Airport Emergencies Course” in which
 the airport’s fire-fighting team participated.
 The airport houses an aviation fire-fighting base. In 2009, 582 operations were handled to enable the provision of the ser-
 vices contracted by the Autonomous Community of the La Rioja (Heliduero S.L.), by the Ministry of the Natural, Rural and
 Marine Environment (Trabajos Aéreos Espejo) and other enterprises to fight extensive forest fires (Inaer, etc…).




EDUCATION

For years now, Aena has been developing diverse gui-             the environmental, social and economic aspects of our
ded tour programmes at airports for people (groups of            surroundings with airport management.
schoolchildren, university groups, retirees, associations,
etc.) interested in learning about how the diverse airport       Similarly, at many airports the tours are adapted to groups
operations are run.                                              with specific needs. One example of this was a group of
                                                                 schoolchildren between 3 and 5 years old at Ibiza Airport,
The experience of these visits is always positive, since they    who requested to be able to go through a simulation of a
allow people to get a behind-the-scenes look at how air-         journey as passengers, practicing check-in and then pro-
ports work, beyond what one usually sees as a user. This         ceeding to the baggage reclaim belts. Another example
initiative is aimed at boosting knowledge and education          was a group of students from the Police Academy at Gran
among future users of this means of transport, offering          Canaria Airport, where, in addition to learning about the
visitors the opportunity to observe and discover the world       work carried out by police at the airport and the main
of airports, air transport and aviation, and interrelating       airport facilities, they took a tour of the Security Control



                                                                                     Corporate Social Responsibility Report 2009   237
             Our communities and society




      Centre and the Airport Coordination Centre, during                  ENVIRONMENTAL LEARNING CENTRE
      which the Airport Security Chief and the Technical Coor-            AT LANZAROTE AIRPORT
      dinator of Scheduling and Operations gave them brief ex-
      planations of how both facilities work.                             In 2009, the 1st phase of the Environmental Lear-
                                                                          ning Centre was completed with the collabora-
      At some airports, the programme is designed to de-                  tion of the Island Biosphere Reserve Observatory,
      monstrate the aviation world to children and it encom-              and with diverse graphic and documentary mate-
      passes different aspects of the airport process, ranging            rials from the Canary Islands government and the
      from how to use a ticket and a boarding pass to how                 Board of Tourism, and with marine-related refe-
      to interpret the flight information screen and its sym-              rence material from the Cala Blanca Diving Centre
      bols, among many other aspects. The children also                   and the Forum 99 photography group for the gra-
      receive souvenirs of their airport visit. Through the-              phic archive of the airport facilities.
      se initiatives, the airports fulfil the commitment that              There are two thematic rooms at the centre, which,
      every organization or institution should take on as an              through the four mythological elements—water,
      educational agent within society.                                   land, air and fire—present the airport facilities and
                                                                          its environmental practices. In addition to the four
      Accordingly, the number of visits increases year after year.        elements, the protected areas of the island are
      This was especially true at Madrid-Barajas Airport in 2009,         shown, and there is graffiti on the walls illustrating
      as more than 6,800 schoolchildren toured its facilities. At         the basic principles of good environmental practi-
      Palma there were 1,221; at Asturias there were 2,591;               ces, in a language suitable for schoolchildren.
      and at Alicante Airport there were 1,378 visiting school-
      children from various primary and secondary schools.

       PROGRAMME OF ACTIVITIES FOR SCHOOLCHILDREN IN FUERTEVENTURA

       Fuerteventura Airport has a programme of Activities for Schoolchildren that began in 1997. Through this programme
       Fuerteventura Airport demonstrates and conveys to students the important relation between the airport and the is-
       land. Teachers, parents and children between the ages of 3 and 11, pre-school and elementary school students from
       all over the island, are the protagonists of this programme.
       The Activities for Schoolchildren Programme is not designed as a mere cultural tour of the airport, but also conceived
       so that the students will relate the airport and air transport world to the island’s social and economic development.
       Hence, the students can get to know the activities that take place at the airport, especially those related to respect for
       and care of the environment, in keeping with ISO14001 certification standards, in addition to the measures imple-
       mented to protect the natural surroundings as much as possible and the airport’s firm commitment to safeguard the
       present and future of environmental quality, as they tour facilities such as: the selective waste collection system, the
       falconry service, the vegetation barrier, the fire-fighting service, the control tower and the Civil Guard hangar where
       they are shown the inside of a helicopter.




      INTERNATIONAL COOPERATION

      Aena’s Policy on International Cooperation, approved              Cooperation Bureau of the International Civil Aviation
      by the Chairman of Aena on December 15th 2003, lays               Organization (ICAO):
      down the objectives and guidelines that provide a fra-
      mework for Aena’s international cooperation activities.           • Organization of 3 seminars at training centres of
                                                                            the Spanish Agency for International Develop-
      In this respect, in 2009 the following technical coopera-             ment Cooperation (AECID) in Latin America. The first
      tion activities were successfully carried out through a co-           of them was on Airport charges and costs and air navi-
      llaborative agreement between Aena and the Technical                  gation, given in Antigua (Guatemala) in February 2009,



238    Corporate Social Responsibility Report 2009
                                                                           Our communities and society




   another was on air cargo in Santa Cruz de la Sierra (Bo-      Planning was successfully conducted. It was organized
   livia) in June 2009, and a third on training and human        together with the Fundación CEDDET, the ICEX, and the
   resources took place in the month of October in Carta-        E.T.S.I.A., and it benefited 30 Latin American civil servants.
   gena (Colombia). The experience was rated as excellent
   by the 189 participants in these three activities.            In addition, under the new collaborative agreements bet-
                                                                 ween Aena and the Cuban Aviation Corporation, (CACSA),
• Awarding 6 annual scholarships (to beneficiaries                in 2009 46 professionals from this institution (one of them
   from Costa Rica, Mexico (2), Chile, Guatemala and Co-         on a year-long scholarship) came to Spain to take the diver-
   lombia) for the Master in Airport Systems of the Higher       se modules of the graduate course on Airport Systems
   Technical School of Aeronautical Engineering (ETSIA) of       at E.T.S.I.A., besides attending professional meetings and
                                                                 receiving professional support in different areas of work.

   ICONTROL AND MONITORING INDICATORS
                                                                 In this vein, the following initiatives were carried out:
   The following indicators directly related to qua-
   lity objectives are applied in order to control and           • Humanitarian flights: Several Aena network airports
   monitor cooperation activities:                                   collaborate with humanitarian flights. Noteworthy
   • To achieve a high level of quality in the technical             among these are those operated for the purpose of
      cooperation seminars organized: rating attained                bringing children from more underprivileged countries
      above 8.5 (out of 10) for 100% of the seminars                 to our country so that they can spend a few months
   • To achieve a high level of quality in the annual                with a foster family. Among the most outstanding air-
      cooperation scholarship programme: rating abo-                 ports in this aid activity were Alicante Airport, which
      ve 9 (out o 10) by the scholarship recipients.                 received more than 750 children, and Palma de Ma-
                                                                     llorca, which welcomed 320 children in 2009.

   the Polytechnic University of Madrid. The scholarship re-     • Sponsorship of the 4th Latin America and Europe
   cipients stay from January to December attending clas-            Trade Show of Tourism, Art and Culture (Euroal),
   ses at the university in the afternoon, and performing            which constitutes a bridge uniting the tourism on
   an internship at Aena in the morning. The participants            offer in Latin America and Europe, exclusively focu-
   considered their academic and practical experience to             sed on these two markets.
   be very good, and a gradual improvement has been no-
   ted since the programme began in 2003.                          DEVELOPMENT COOPERATION PROJECTS
                                                                   IN ALICANTE
• Awarding 33 15-day scholarships for different Mas-
   ter courses in Airport Systems at the Higher Technical          Alicante Airport, in collaboration with the Coopera-
   School of Aeronautical Engineering (ETSIA) of the Po-           tion Department of Elche Town Hall, hosted the exhi-
   lytechnic University of Madrid. In 2009 the modules se-         bition “Elx Solidaria”. The show, located on the lower
   lected were “Airport Operations”, “Air Navigation in            floor of terminals T1 and T2, was designed to introdu-
   the Airport Environment”, “Airport Projects” and “Air-          ce visitors to the cooperation projects that NGOs from
   port Management” in addition to a 5-day course-wor-             Elche have been carrying out in developing countries
   kshop on Aerodrome Certification. The beneficiaries               over the years. This initiative stemmed from a com-
   gave the academic and organizational level of the pro-          mon effort to raise public awareness about develop-
   gramme very high ratings.                                       ment cooperation, the organizations’ work and, abo-
                                                                   ve all, the results that have been achieved.
Also, the 2nd Online Course on Airport Infrastructure




 Key feature:
  • In 2009, 304 professionals in the airport, air navigation and civil aviation industry from 21 countries, primarily
    Latin America, benefited from different activities of Aena’s international cooperation programme.


                                                                                     Corporate Social Responsibility Report 2009   239
Manolo Valdés sculpture
at Terminal 4 of
Madrid-Barajas Airport
Corporate Social Responsibility Report 2009




Aena supporting
culture

Aena created the Aena Foundation in December 1994 for
the purpose of fostering aeronautical culture, managing the
historical, cultural and artistic heritage accumulated at air-
port facilities in Spain, ensuring its conservation and raising
awareness about this heritage in Spanish society.
                                                                  6
             Aena supporting culture




      The Aena Foundation undertakes numerous activities                  Aena Foundation has been organizing temporary ex-
      that demonstrate its commitment to society and culture,             hibitions in museums, cultural centres and airports in
      such as: the promotion of research through its annual               different Spanish cities. The framed and mural pain-
      awards, the organization of academic meetings, confe-               tings, sculptures and graphics are carefully selected
      rence series and exhibitions, and the publication of bo-            to offer a representative sample of the holdings. Af-
      oks, magazines and catalogues. The most noteworthy                  terwards, a catalogue illustrates the set of works
      activities carried out in 2009 are enumerated below:                shown on each occasion.

      • Organizing the Aena Foundation Awards. The Aena               • Organizing meetings about historical aeronauti-
           Foundation Awards were created in 1995 to stimu-               cal studies. For the purpose of fostering study and
           late aeronautical content in any form and to reward            research and inciting interest in themes related to
           those works, studies or projects deserving of public           navigation and air transport, every year the Aena
           recognition.                                                   Foundation organizes meetings about historical
                                                                          aeronautical studies bringing specialists in the-
      • Organizing exhibitions: The Aena Foundation’s art                 se fields together for three days. The papers read
           holdings comprise more than 1,500 works from the               and the debates that arise at these meetings are
           latter half of the 20th century. In order to promote           later compiled in various publications. During the
           and make known this art collection, since 1996 the             month of October 2009 the XIIIth meetings were


       AENA FOUNDATION AWARDS

       The following prizes were organized and awarded during 2009:

       •     Luís Azcárraga Prize. This annual prize worth 12,000 euros is awarded to works, studies or projects that
             constitute a unique contribution to air transport in its diverse manifestations.

       •     José Ramón López Villares Prize. Every year up to four prizes worth 3,000 euros each are awarded to final
             thesis projects of university students specializing in Airports and Air Navigation.

       •     Journalism Prize. This annual prize is worth 6,000 euros and it is for journalism projects about transport, air
             navigation, airports and related subjects.

       •     Photography Prize. Three prizes are awarded, worth 12,000, 7,000 and 4,000 euros. The purpose of this
             prize is to promote this art form. The award-winning works become part of the Aena Collection.




           Key feature:
            • During 2009, more than 10,500 people viewed Aena’s collection of contemporary art.

242    Corporate Social Responsibility Report 2009
                                                                             Aena supporting culture




   organized around the subject National and Inter-              in general. It also publishes catalogues related to
   national Aeronautical Organizations. The aim of               the Aena Contemporary Art Collection, paperback
   these meetings was to assess a set of aeronautical            books containing the papers read at the Meetings
   entities that lead to coordinated and harmonious              on Historic Aeronautical Studies and a book series
   aeronautics, air transport and air navigation. Thus,          through which it aims to disseminate all facets of
   nine specialists presented the history, objectives,           aeronautical culture. The publications produced du-
   characteristics and operations of different profes-           ring 2009 are listed in the adjacent table.
   sional or entrepreneurial associations and interna-
   tional organizations, each of whose specialty and         • In addition to these publications, since 1996 the
   task is different but whose ultimate mission is the           Foundation has been publishing the magazine
   same: the proper functioning of air transport.                Aena-Arte as a means of cultural expression and
                                                                 diffusion of the Aena Foundation’s art holdings
    AENA CONTRIBUTIONS TO THE AENA FOUNDATION                    as well as scientific and technological knowled-
              (THOUSANDS OF EUROS)
                                                                 ge about aeronautics, transport, air navigation
       2007              2008              2009
                                                                 and its infrastructures. By embracing these two
      2.119              2.182             1.721                 broad fields, the magazine has become, on the
                                                                 one hand, a prominent showcase of the natio-
                                                                 nal airport network and a forum of debate about
• Publications. Either directly or in collaboration wi-          aviation history and the new challenges of ae-
   th other institutions, the Aena Foundation publishes          ronautics, and on the other hand, a door open
   monographs on themes regarding air transport and              to contemporary art and collecting, with essays,
   navigation, airport infrastructures and aeronautics           interviews with representatives of cutting-edge



 EXHIBITIONS HELD BY THE AENA FOUNDATION IN 2009

 Aena’s contemporary art collection
   •    Malaga (University administration building) February 27th to April 26th.
   •    Jerez de la Frontera (Villavicencio Palace) May 7th to June 21st.
   •    Melilla Airport, 40th Anniversary. July 5th to September 30th.
   •    Ávila (Los Serrano Palace). November 20th to January 17th. 2010
 Attended by more than 10,500 visitors, 6,425 of them in Avila
 Collection of models: A century of Spanish aeronautics industry
   •    Saragossa Airport. July 6th to September 3rd
   •    Paterna (Valencia) Gran Teatro. September 5th to October 3rd
   More than 5,000 visitorsntes
 Environment: Birds, travellers without borders
   •    Albacete Airport, from March 2nd to April 1st.
   •    Alicante Airport, from April 2nd to May 4th.
   •    Murcia Airport, from May 5th to June 4th.




                                                                                   Corporate Social Responsibility Report 2009   243
             Aena supporting culture




       PUBLICATIONS PRODUCED BY THE AENA FOUNDATION IN 2009

       Monographs:
       •   Multiple authors: Figures of Spanish Aeronautics II
       •   Mª Dolores Lizárraga: Legal Framework for Airport Activity
       •   Emilio Herrera: Aeronautical Science. Edited by Emilio Atienza
       Publications sponsored by the Foundation:
       •   Seminar on Safety and Air Transport. Published by the Ibero-American Institute of Aeronautical and Space
           Law (IIDEA)
       •   XXXIInd Ibero-American Meetings on Aeronautics and Space Law (2003). Published by IIDAE
       •   XXXVIIth Ibero-American Meetings on Aeronautics and Space Law (2008). Published by IIDEA
       Exhibition catalogues:
       •   The catalogue Sculpture, Graphic Works, Aena Art, on the exhibition held at the University of Malaga.
       •   The catalogue Painting, Sculpture, Aena Art, on the exhibition held in Jerez de la Frontera.
       •   The catalogue Aena’s Collection. Art at the Airports, on the exhibition held in Avila.



           art, and special features about aspects related to       issue includes original illustrations made especially for
           Aena’s art collections, the restoration of its pieces    the magazine by Broto, Guinovart, Sicilia or Gordillo,
           and its new acquisitions.                                among other key painters from the contemporary art
                                                                    world. Contributors to its section Airport Times have
      Along with its regular content, and in keeping with its       included writers such as the Cervantes prize winner Jo-
      commitment to art and culture, Aena Arte has always           sé Jiménez Lozano, Manual Vázquez Montalbán, Án-
      counted on the contributions of eminent architects,           geles Caso and Luis Mateo Díez. During the year 2009
      artists and specialists in the fields it addresses. Every      two issues of Aena-Arte were printed.



       EXHIBITIONS AT MADRID-BARAJAS AIRPORTS

       •     In order to facilitate the expansion of culture, in addition to increasing quality for airport users, whether
             they are passengers, companions or airport workers, Madrid-Barajas Airport management decided to set
             aside a permanent space for exhibiting pictorial, sculptural, photographic and other works in the terminal
             T123. This area is located in the corridor of terminal T2, which links car park P2 to the terminal. A 48 m x
             2.5 m showcase was fitted to facilitate the installation and exhibition of artworks. It contains five 6 m x 1m
             tables to enable horizontal placement of sculptures and angular placement of pictures. Therefore, in 2009
             a total of 12 exhibitions by different artists were authorized and coordinated directly from the airport.




      AENA DOCUMENTATION AND PUBLICATIONS CENTRE

      Aena Documentation and Publications Centre (CDP)              CDP is in charge of establishing the rules and proce-
      is our company’s technical and professional informa-          dures that ensure the quality of the publications Ae-
      tion reference centre. It therefore selects, analyzes,        na produces.
      catalogues and distributes specialized information on
      airports and air navigation; identifies sources of infor-      The CDP archive contains monographs, periodicals,
      mation, materials and experts; produces publications;         reports, directories, statements, conference minutes,
      trains Aena researchers; and reaches out to other do-         doctoral theses, videos, presentations, regulations, le-
      cumentation centres in the industry. Furthermore, the         gislation, website addresses, etc.



244    Corporate Social Responsibility Report 2009
                                                                             Aena supporting culture




Due to the interest in this centre’s specialized informa-    and bibliographic references can be obtained for: books
tion, certain services are provided to researchers, stu-     and documents in general, magazine articles with sum-
dents and companies that request them.                       maries in Spanish, selected legislation, acronyms and
                                                             links, in addition to a historical collection of documents
Similarly, at Aena’s website specialized databases on air-   and magazine articles, including published documents
ports, air transport and air navigation can be consulted,    or those referring to the period previous to 1980.



 COLLABORATIVE AGREEMENT WITH THE                              LOCAL SOCIAL ACTION COMMISSIONS
 MINISTRY OF DEFENCE                                           ORGANIZE CULTURAL ACTIVITIES FOR BOOK DAY

 The Aena Foundation has signed a collaborative                On the occasion of Book Day on April 23rd the
 agreement with the Ministry of Defence to digitize            local social action commissions, in collaboration
 the Historical Air Force Archive located in Villaviciosa      with the Corporate Benefits and Social Projects
 de Odón, and to contribute to the conservation of             Area, organized the first set of cultural activities at
 the holdings of its Aeronautical Museum located               Aena centres in Madrid. Therefore, during the week
 at Cuatro Vientos Airport. The five-year agreement             of April 20th there were myriad social and cultural
 specifies that the Air Force will plan and oversee             endeavours stemming from three basic objectives:
 the tasks of recovery, cataloguing, registration,             to promote cultural activities related to Book Day, to
 digitization of photographs and historical                    offer engaging cultural alternatives for workers, family
 documents, and conservation of the historical                 members and friends, and to generate spaces for
 archive. Furthermore, it will propose the acquisition         participation and sharing among Aena personnel.
 of suitable computer equipment for the digitization
 and consultation of documentary holdings and                  Literary workshop, tour and book reading
 images. The Air Force will also plan and direct the           Of special note, for example, was a tour to the so-
 restoration and processing tasks required for the             called Madrid of Letters, and the organization of a
 conservation and exhibition of the Aeronautics                creative writing workshop, which focused on how
 and Astronautics Museum holdings. Nevertheless,               to motivate writing, come up with creative ideas,
 it must make proposals to the Aena Foundation                 propose original texts, etc. Another one of the
 regarding the actions it aims to carry out, as well as        activities was the presentation of the book Stories for
 the specific budgets for each of these actions. The            Preventing, promoted by the National Confederation
 Aena Foundation will provide the necessary funds              of Parents of Students. Finally, throughout the entire
 at all times and this agreement will be in force for a        week there were book stands set up and selling
 five-year period, which may be extended.                       books at different Aena centres in Madrid.




                                                                                 Corporate Social Responsibility Report 2009   245
The CSR Report Aena
symbolizes its commitment
to transparency with
society
Corporate Social Responsibility Report 2009




Profile of this report

                                              7
             Profile of this report




      With this Corporate Social Responsibility Report, Aena        to unify all Spanish airports, Air Navigation and Central
      (Aeropuertos Españoles y Navegación Aérea - Spanish           Services facilities. To this end, as in previous years, in or-
      Airports and Air Navigation) aims to continue along the       der to prepare this report the Global Reporting Initiative
      course of analysis, evaluation and communication of its       (GRI) guidelines for sustainability reporting (version 3.0)
      management from the point of view of sustainability,          from October 2006 were followed.
      taking into account the existing interrelation between
      its activity and the social, economic and environmental                     Owing to this resolve to improve, the cu-
      sphere in which it develops.                                                rrent edition has been reviewed and veri-
                                                                                  fied for the first time by AENOR, the
      This is the fourth year that Aena is publishing its Corpo-                  Spanish certifying agency, which establis-
      rate Social Responsibility Report. During this time the le-   hed that the content and indicators of the current re-
      vel of information reported in it has been progressively      port merit the B+ application level of the GRI
      improved, as proper channels have been established for        recommendations. Aena is determined to gradually
      compiling and standardizing the company’s overall data        achieve higher levels of compliance in future editions.




      PERIODICITY AND SCOPE
      As in the financial year 2008, Aena publishes its an-          the 2007-2009 period for most of the indicators se-
      nual Corporate Social Responsibility Report, which            lected, in order to provide a temporal reference that
      encompasses all the activities, products and services         may offer insight into the evolution of the different
      developed by the Public Company “Aeropuertos Es-              indicators selected. However, in the chapter “About
      pañoles y Navigación Aérea”, and its content is com-          Aena”, merely for informative purposes, information
      plemented through the information provided in the             is included about a number of “Good Practices” of
      Aena’s Annual Report 2009 and its website: (www.              the holding companies in which Aena has 100% in-
      aena.es).                                                     terest.

      Therefore, the information this report contains co-           In the cases in which the information provided pertains
      vers the company’s results during the year 2009               to a different timeframe, this is duly indicated. Significant
      in Spain, encompassing Spanish airports, heli-                changes with regard to previous periods, boundaries or
      ports and air navigation, in addition to those from           the methods of valuation applied are likewise indicated.




      SELECTION OF CONTENT

      When undertaking the task of selecting content, the           (mainly employees, customers, society in general, the
      following aspects were taken into account: Aena’s             administration and suppliers), the indicators applied
      particularities, the reference documents on indicators        by the airport industry in Europe, the strategically
      published by the GRI, the expectations of stakeholders        important voluntary agreements Aena has entered



248    Corporate Social Responsibility Report 2009
                                                                       Profile of this report




into, and other documents related to indicators of    institutions (European Environmental Agency, Minis-
sustainability and the transport industry published   try of Public Works and Transport, Ministry of the Na-
by European and Spanish industry associations and     tural, Rural and Marine Environment, etc.)..




ACCURACY OF INFORMATION
The information provided in this report was ob-       from external sources is cited, these sources are
tained through Aena’s internal information and        credited so they can be easily traced and veri-
communications systems. Whenever information          fied.




                                                                        Corporate Social Responsibility Report 2009   249
Solar energy panels in
Palma de Mallorca Airport
Corporate Social Responsibility Report 2009




Appendices

                                              8
            Appendices




      APPENDICE 1: VERIFICATION REPORT CERTIFICATE




252   Corporate Social Responsibility Report 2009
                                                                                                                                   Appendices




APPENDICE 2: GLOBAL REPORTING INITIATIVE (GRI) CONTENT INDEX
                                                                  GRI CONTENT INDEX
                                                                                                                                CSR Report 2009 /
Nº                                                       Description
                                                                                                                             Annual Report 2009 page
1. STRATEGY AND ANALYSIS
       Statement from the most senior decision-maker of the organization about the relevance of sustainability to
1.1.                                                                                                                       141
       the organization and its strategy.
1.2.   Description of key impacts, risks and opportunities.                                                                152
2. ORGANIZATIONAL PROFILE
2.1    Name of the organization.                                                                                           146, 248
2.2    Primary brands, products and/or services.                                                                           146-149, 154, 187
                                                                                                                           146, 149, Geographic Presence
       Operational structure of the organization, including main divisions, operating companies, subsidiaries and
2.3                                                                                                                        (204-205)*, International
       joint ventures.
                                                                                                                           Development (255-259)*
2.4    Location of organization’s headquarters.                                                                            Cover
       Number of countries where the organization operates, and names of countries with either major operations            2,4 Geographic presence *
2.5
       or that are specifically relevant to the sustainability issues covered in the Report.                                International development *
2.6    Nature of ownership and legal form.                                                                                 146
                                                                                                                           146-149, 165
                                                                                                                           Geographic Presence (204-205) *
2.7    Markets served.
                                                                                                                           International Development
                                                                                                                           (255-259)*
2.8    Scale of the reporting organization.                                                                                146-149, 158, 173
                                                                                                                           153, 159
                                                                                                                           Infrastructures (224-233) *
2.9    Significant changes during the reporting period regarding size, structure, or ownership.
                                                                                                                           Air Navigation (242-243, 244-
                                                                                                                           245 y 246-247)*
2.10   Awards received.                                                                                                    168
3. REPORT PARAMETERS
3.1    Reporting period.                                                                                                   248
3.2    Date of most recent previous Report.                                                                                248
3.3    Reporting cycle.                                                                                                    248
3.4    Contact point.                                                                                                      Cover
3.5    Process for defining report content.                                                                                 164-166, 248-249
3.6    Boundary of the Report.                                                                                             168, 248-249
                                                                                                                           175 (foot note), 178 (chart
                                                                                                                           remark), 213-214 (charts
3.7    Limitations on the scope.                                                                                           remarks), 219 (chart remark),
                                                                                                                           223 (graph remark), 225 (charts
                                                                                                                           remarks), 248
       Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities
3.8                                                                                                                        248
       that can significantly affect comparability from period to period and/or between organizations.
                                                                                                                           174 (graph remark), 187 (foot
       Data measurement techniques and the bases of calculations, including assumptions and techniques                     note), 213 (indirect energy
3.9
       underlying estimations applied to the compilation of the indicators and other information in the Report.            consumption chart remark), 214
                                                                                                                           (chart remark), 219 (chart remark)
3.10   Effect of any re-statements of information provided in earlier reports.                                             158, 213, 214, 225, 248
       Significant changes from previous reporting periods in the scope, boundary, or measurement methods
3.11                                                                                                                       158, 213, 225
       applied in the Report.
3.12   Table identifying the location of the standard disclosures in the Report.                                           Appendices (GRI Content Index)
                                                                                                                           248, Appendix 1 (AENOR
3.13   Policy and current practice with regard to seeking external assurance for the Report.
                                                                                                                           certificate)
4. GOVERNANCE, COMMITMENTS AND PARTICIPATION OF INTEREST GROUPS
4.1    Governance structure.                                                                                               150
4.2    Indicate whether the chairman of the highest governance body is also an executive officer.                           150
4.3    Number of members of the highest governance body that are independent or non-executive members.                     150




                                                                                                               Corporate Social Responsibility Report 2009      253
             Appendices




                                                                         GRI CONTENT INDEX
                                                                                                                                        CSR Report 2009 /
      Nº                                                       Description
                                                                                                                                     Annual Report 2009 page
              Mechanisms for shareholders and employees to provide recommendations or direction to the highest
      4.4                                                                                                                      177-178
              governance body.
              Linkage between compensation for members of the highest governance body, senior managers, and
      4.5     executives (including departure arrangements), and the organization’s performance (including social and          175-176
              environmental performance).
      4.6     Processes in place for the highest governance body to ensure conflicts of interest are avoided.                   151
              Process for determining the qualifications and expertise of the members of the highest governance body for
      4.7                                                                                                                      151
              guiding the organization’s strategy on economic, environmental, and social topics.
              Internally developed statements of mission or values, codes of conduct, and principles relevant to economic,     147, 151, 154-157, 158-159,
      4.8
              environmental, and social performance and the status of their implementation.                                    172, 175, 188-189,230
              Procedures of the highest governance body for overseeing the organization’s identification and
              management of economic, environmental, and social performance, including relevant risks and
      4.9                                                                                                                      155-157
              opportunities, and adherence or compliance with internationally agreed standards, codes of conduct,
              and principles.
              Processes for evaluating the highest governance body’s own performance, particularly with respect to
      4.10                                                                                                                     150-151,155-157
              economic, environmental, and social performance.
      4.11    Explanation of how the precautionary approach or principle is addressed by the organization.                     152, 155-156, 203-204, 208
                                                                                                                               167,233-234 (Institutional
                                                                                                                               Collaboration), 235-237
              Externally developed economic, environmental, and social charters, principles, or other initiatives to which     (Solidarity Spaces and Solidarity
      4.12
              the organization subscribes or endorses.                                                                         Space Use), 237 (ONT and Special
                                                                                                                               Services at Airports), 238-239
                                                                                                                               (International Cooperation)
              Memberships in associations (such as industry associations) and/or national/ international bodies supported
      4.13                                                                                                                     167
              by the organization.
      4.14    List of interest groups engaged by the organization.                                                             164-166
      4.15    Basis for identification and selection of interest groups with whom to engage.                                    165
      4.16    Approaches to interest groups engagement, including frequency of engagement by type and category.                164-166
              Key topics and concerns that have been raised through interest groups engagement, and how the
      4.17                                                                                                                     164-166
              organization has responded to those key topics and concerns, including through its reporting.
      ECONOMIC PERFORMANCE INDICATORS Management approach: 145, 153-157,162
              Direct economic value generated and distributed, including revenues, operating costs, employee
      EC1     compensation, donations and other community investments, retained earnings, and payments to capital              158
              providers and governments.
              Financial implications and other risks and opportunities for the organization’s activities due to climate
      EC2                                                                                                                      208, 211-213
              change.
      EC3     Coverage of the organization’s defined benefit plan obligations.                                                   180
      EC4     Significant financial assistance received from governments.                                                        159, 178-179
      EC6     Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.   197-198
              Development and impact of infrastructure investments and services provided primarily for public benefit           230-232 (Acoustic Insulation
      EC8
              through commercial, in-kind, or pro bono engagement.                                                             Plans),242
      EC9     Understanding and describing significant indirect economic impacts, including the extent of said impacts.         148
      ENVIRONMENTAL PERFORMANCE INDICATORS. Management Approach: 145, 154-157, 201-203, 209, 210-211, 213, 215, 219, 222, 224-225, 227
      EN1     Materials used by weight or volume.                                                                              (1)
      EN2     Percentage of materials used that are input materials.                                                           (1)
      EN3     Direct energy consumption by primary energy source.                                                              213
      EN4     Indirect energy consumption by primary source.                                                                   213
      EN5     Energy saved due to conservation and efficiency improvements.                                                     213-214
              Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in
      EN6                                                                                                                      213-214
              energy requirements as a result of these initiatives.
      EN8     Total water withdrawal by source.                                                                                224
              Description of adjoining land or that located in protected natural spaces or unprotected areas with a high
      EN11    biodiversity. Location and size of land owned, leased, managed in areas of high biodiversity value outside       219
              protected areas.




254   Corporate Social Responsibility Report 2009
                                                                                                                                    Appendices




                                                                      GRI CONTENT INDEX
                                                                                                                                   CSR Report 2009 /
 Nº                                                          Description
                                                                                                                                Annual Report 2009 page
          Description of significant impacts on the biodiversity in protected natural spaces or unprotected areas with
 EN12     a high biodiversity, of activities, products and services in protected areas and areas of high biodiversity value   219-222
          outside protected areas.
 EN13     Habitats protected or restored.                                                                                     219-221
 EN14     Strategies, current actions, and future plans for managing impacts on biodiversity.                                 219-222
 EN18     Initiatives to reduce greenhouse gas emissions and reductions achieved.                                             209-210, 213-214
 EN20     NOx, SOx, and other significant air emissions by type and weight.                                                    215-217
 EN22     Total weight of waste by type and disposal method.                                                                  224-226
                                                                                                                              203-205 (noise initiatives),
                                                                                                                              208 (environmental action
                                                                                                                              plan), 211-212 (climate change
 EN26     Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.            initiatives),
                                                                                                                              213-214 (energy initiatives), 224
                                                                                                                              (water initiatives),
                                                                                                                              226(waste initiatives)
 EN30     Total environmental protection expenditures and investments by type.                                                202
 SOCIAL PERFORMANCE INDICATORS
 LABOUR PRACTICES. Management approach: 154-157, 171-172
 LA1      Total workforce by employment type, employment contract, and region.                                                173-174
 LA2      Total number and rate of employee turnover by age group, gender, and region.                                        173
          Social benefits provided to full-time employees that are not provided to temporary or part-time employees,
 LA3                                                                                                                          180-183
          by major operations.
 LA4      Percentage of employees covered by collective agreements.                                                           172
          Percentage of total workforce represented in formal joint management-worker health and safety
 LA6                                                                                                                          176-177
          committees that help monitor and advice on occupational health and safety programmes.
          Education, training, counselling, prevention, and risk-control programmes in place to assist workforce
 LA8                                                                                                                          180-183
          members, their families, or community members regarding serious diseases.
 LA9      Health and safety topics covered in formal agreements with trade unions.                                            176-177
 LA10     Average hours of training per year and employee by employee category.                                               178-179
          Programs for skills management and lifelong learning that support the continued employability of
 LA11                                                                                                                         178
          employees and assist them in managing career endings.
 LA12     Percentage of employees receiving regular performance and career development reviews.                               175
          Composition of governance bodies and breakdown of employees per category according to gender, age
 LA13                                                                                                                         173-175
          group, minority group membership, and other indicators of diversity.
 LA14     Ratio of basic salary of men to women by employee category.                                                         174
 HUMAN RIGHTS. Management approach: 154-157, 171-172, 174-175
          Operations of the company in which the right to exercise freedom of association and collective bargaining
 HR5
          may be at significant risk, and actions taken to support these rights.
          Operations identified as having significant risk for incidents of child labour, and measures taken to
 HR6                                                                                                                          174
          contribute to the elimination of child labour.
          Operations identified as having significant risk for incidents of forced or compulsory labour, and measures to
 HR7
          contribute to the elimination of forced or compulsory labour.
 SOCIETY. Management approach: 145, 151, 154-157, 167, 230-232
          Nature, scope, and effectiveness of any programmes and practices that assess and manage the impacts of
 SO1                                                                                                                          230-232
          operations on communities, including entering, operating, and exiting.
 SO5      Public policy positions and participation in public policy development and lobbying.                                151, 167
 PRODUCT RESPONSIBILITY. Management approach: 145, 154-157, 159-161, 186-188, 194, 191, 197-199
          Life cycle stages in which health and safety impacts of products and services are assessed for improvement,
 PR1                                                                                                                          194-197
          and percentage of significant products and services categories subject to such procedures.
          Type of product and service information required by procedures and legislation in force, and percentage of
 PR3                                                                                                                          192-194
          products and services subject to such information requirements.
 PR5      Practices related to client satisfaction, including results of surveys measuring client satisfaction.               186-190

(*) Information included in Aena’s Annual Report 2009.
(1) Taking into account the nature of Aena’s activity, this consumption is not considered to be significant.




                                                                                                                  Corporate Social Responsibility Report 2009     255
Con el objeto de minimizar el posible impacto ambiental de esta publicación Aena ha
utilizado papel 100% reciclado y libre de cloro tanto para las cubiertas como para los
interiores aunque ello conlleve una blancura menor de sus hojas.
In order to reduce the possible environmental impact of this publication, Aena has used
100% chlorine free recycled paper both for the cover and the interiors although papers
appear slightly less white.




Dirección y edición: Dirección de Comunicación de Aena.
Management and Edition: Aena’s Communication Directorate.
Diseño: Inventa.
Design: Inventa.
Producción e impresión: Grupo AGA.
Production and printing: Grupo AGA.
Fotografía: Archivo Gráfico de Aena (Agaena).
Depósito legal: M-38484-2010.
Legal deposit: M-38484-2010.

				
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