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									                                           ONLINE SALES AGREEMENT

On one side:

BELLE AIR sh.p.k., a Limited Responsibility Company, founded and acting in accordance with Albanian Legislation,
being registered to the Trade Register by Tirana Court Resolution nr. 33637 dated 09.06.2005 with Unic
Identification Number (NUIS) K51817001T, having its legal and operating office in Sheshi Skenderbej, Pallati i
Kultures kati 2, 1000 - Tirana, Albania, represented by ____________________________ in quality of its
______________________,
Who will be referred henceforth as the “Airline”


On the other side, Travel agency,

________________________ address Street____________________ City__________________
Fiscal Nr. _______________, Business Nr. __________, TVSH (VAT) Code__________________
Email ___________________________, Telephone:__________________________
Mobile Phone __________________, Fax _________________
Legal Representative. __________________________, who will be referred henceforth as the “Agent”


                                                          Premisses:

           Belle Air is an Albanian Flag Carrier that conducts its activity in the international air transport of passenger
            and freight, according to the national and international laws whereby its fleet is inspected by the
            Aeronautic Authorities;

           The Agent will practice the activity “Travel Agency”, specifically the sale of air travel tickets, having a clean
            license, authorization nr………………….. issued by ……………..date ……………….. in accordance with the laws
            relevant to this type of activity.

           The sale of the tickets can also be done on the Internet, via the website www.belleair.eu


It is agreed and proceeded as follows:

Article 1            Premisses and Annexes

1.1. Premisses are integral parts of this Agreement.
1.2. Annex 1, 2, 3 and 4 are integral parts of this Agreement.


Article 2            Object and Modalities of the Activity

2.1. The Airline Airline gives a right, NOT EXCLUSIVELY, to the Agent, who accepts the sale of Air Travel Tickets and
Ancilary Services (Hotel booking, Rent a Car, Travel Incurance, IT).

2.2. The sale of tickets and Ancilary Services shall be done via the Internet, using a user ID and password that shall
be assigned to the user at the time of “login” on the website www.belleair.eu and/or through GDS “Galileo”when
this channel is activated.

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2.3. The Airline will enable On Line sales for the Agent only after the Agent has signed this agreement and has
provided copy of valid License or Chamber of Commerce registration(the extract of Chamber of Commerce shold
not be older than 3 months).

2.4 The Agent is responsible for the correct usage of the user ID and password. Abuse of any kind will void and null
this “Agreement”.

Article 3         Assumption of Responsibility

3.1. The Agent, with the signing of this Agreement, declares that he/she has all legal rights and abilities to be
involved in the Travel Agency activity, and that he/she is in full knowledge of all the relevant laws and regulations,
especially the ones pertaining to the booking and sale of airline tickets.

3.2. The Airline assumes no responsibility or claims with regards to the annulment / cancellations of the tickets
issued by the Agent.

3.3. Only after cancellation of a booking can be requested by the Agent to the Airline Airline by filing a Refund
Application.

3.4. The Refund Application should be regularly sent to the Airline and will be regulated according to the tariffs
shown on the website www.belleair.eu, according to the published fares and conditions

3.5. The Agent is responsible for the registration of all passenger data in the booking file. Besides the personal data
of the passenger, it is mandatory for the Agent to obtain the passanger’s phone number ( preferably a mobile
phone / cell phone) and eventually an email address, the last one in order to notify the passenger in case there is a
modification of the booked flight.

3.6 In case of a flight modification from Airline such passenger contacts data are indisbensable and if the passenger
cannot be reached directly by Airline because the Agent did not insert in booking file passenger contacts as
requested in Article 3.5 above, any compensation given to this passengers as consequence will be charged to the
Agent.

3.6. The passenger data for booking a flight will be used exclusively for business purposes according to the Privacy
Laws as described in Article 9 of this Agreement.

Article 4         Commissions and Ticket Service Charge

4.1 The Agent’s “Commission” is considered the Ticket Service Charge which is inserted in the ticket as Passenger
Fee.

4.2 Passenger Fee value is 20 EUR and is applicable to OW or RT tickets as they are booked. If the Agent will not
apply this Fee in the ticket the Airline has no obligation to pay the missing Fee to the Agent.

4.3 Passenger Fee is activated for all Agents as a Facility to get its retribution for the service given to the clients
and charge them for this including the Fee in the Final ticket price.

4.4 Extra Commission

4.4.1. The Airline will award the Consolidating Agent, an extra Commission of ______(______)% from the Fare of
the Ticket Sales.

4.4.2 Consolidating Agent is considered an agent who works with not less than 30 sub-agencies.

4.4.3 No commission will be given on tax and charges value.

Agent’s contract                                                                                                Page 2
4.4.4 The Airline will award the Agent, a Commission of ______(______)% Ancilary Services (Hotel booking, Rent a
Car, Travel Incurance, Inclusive Tours).

4.5 The commission, extra commission and Ticket Service Charges will be credited to the Agent according to the
chosen method, specified in this Article 4 and following Articles 5 and 6:

    a)      Payment into a CURRENT ACCOUNT:
            The Agent will pay the net amount of the fifteen day invoice, without the commissions that are due to the
            Agent, and for this commission the Agent will issue an invoice (according to the tax legislation in the
            Territory of Sales), according to what is specified in article 5;

    b) Payment via a CREDIT CARD:
       The Agent will send a faxed copy of the commission invoice that results from the fifteen day invoice, paid
       with a credit card.
       The Airline will pay this invoice via a current account within 24 hours.

4.6. At any moment the Airline reserves the right to change the commissions, notifying the Agent via fax, e-mail or
rekomande.

4.7. With regards to modifications of the tickets, (date modification, name modification of special requests), no
commission shall be acknowledged.


Article 5            Account Maintenance and Billing

5.1 Account maintenance

5.1.1       As regards the maintenance of the reporting accounts for the sold tickets, the Agent shall follow strictly
            the instructions found on the website www.belleair.eu and which can be summarized as follows:

5.1.2       After sending the agreement and having received the activation codes, the Agent can access the online
            booking system and be able to make the booking which is followed by the electronic ticket (e-ticket)
            printable in A4 format, together with the flight coupon; the booking system will memorize all activities
                                                                                                                     st
            done by the Agent which will be detailed in the “detailed summary of the fifteen day account” on the 1
                   th
            and 16 of each month, which refer to sales achieved in the previous 15 days.

5.1.3       The fifteen day summary will be available to the Agent, giving him/her the possibility of any necessary
            verifications via a visualization and printing function on the website www.belleair.eu

5.1.4       If for any reason the visualization and printing of the summary is not possible, the Agent shall request a
            copy from the airline Airline, which will take all the necessary steps to send it via fax or e-mail as soon as
            possible.

5.1.5       The Airline Airline reserves the right to request the closing out of the fifteen day summary before these
            dates, if it judges it is necessary to do so.

5.2 Billing

5.2.1       The Agent, at the same time of paying the fifteen day summary invoice, shall fill out the corresponding
            invoice according to the law for the commission it has subtracted or claims to be payable

5.2.2       The invoice shall be sent to the Airline Airline immediately; in case the invoice is handed over it should be
            in its original form vi fax or e-mail.



Agent’s contract                                                                                                   Page 3
5.2.3       In the case the invoice is not made available to the Airline Airline, the Airline reserves the right to suspend
            the Agent’s access to the online booking system, and in graver cases to implement the procedure of
            inadequate fulfulling of invoice obligations.

5.2.4       All necessary data regarding billing are available on the website www.belleair.eu

Article 6            Payment Guarantee Deposit for opening of Credit File (FIDO)

6.1 For the Sales with Credit File (Fido) The Agent, within 7 days from the signature of this agreement, shall pay
    an initial guarantee deposit to Airline Account or a Letter of Credit from an acceptable Bank for the Airline,
    equal to forecasted sales for 15 day period. The initial guarantee deposit is
    EUR________________________(__________________________) .

6.2 The Airline has the right to ask to the Agent the increase of the deposit whenever the 15 day sales are
    bigger than the initial guarantee deposit/letter of Credit from acceptable Bank for the Airline.

6.3 With the signature of this agreement the Agent can make bookings with a maximum value of 500 (five
    hundred) euro, which represents the FIDO issued by the Airline and which pertain to the fifteen day invoice.

6.4 After the deposit within three days as mentioned above, the Agent will have another FIDO which will be used
    for the next fifteen days, and so on for every fifteen day period.

6.5 The Agent can make a request for a FIDO with a higher sum by sending a written request and proof of deposit
    of the “guarantee deposit” in which no interest is accrued.

6.6 Payment of the fifteen day invoice shall be made by choosing one of the following payment methods, by
    crossing one of the squares next to the choices at the moment of login.

6.7 The Guarantee Deposit shall remain in full force and affect and may be drawn down by the AIRLINE at any
    time or times in the event that the Agent is in breach of any such obligation; the Guarantee Deposit may be
    reimbursed to the Agent within thirty (30) days after the termination or cancellation of this Agreement in
    accordance with the provisions of this Agreement.

6.8 The Guarantee Deposit may be co-mingled with AIRLINE’s general funds and any interest earned on such
    Guarantee Deposit will be for the AIRLINE’s account.

6.9 The Guarantee deposit can be used to meet the Agent’s unperformed obligations under this Agreement.

6.10    If the Guarantee deposit is reduced below the required amount as per Article 6.7 the Agent will restore
    Guarantee Deposit immediately after AIRLINE’s demand. Therefore failure by the Agent to restore the
    Guarantee Deposit in the initial amount of the cost within five (5) days from notification by the AIRLINE shall
    entitle the AIRLINE to treat such failure as an Event of Default.

6.11    If any Event of Default occurs the AIRLINE shall be entitled, at its option, to apply all or any portion of
    Guarantee Deposit towards any or all amounts due under this Agreement, whether such amounts constitute
    due payments, damages for breach of this Agreement or other payment obligations of the Agent.

6.12    Within thirty (30) days from termination or cancellation of this Agreement in accordance with the
    provisions hereunder other than if Event of Default has occurred and is continuing, but not before a final
    financial settlement of accounts will be signed by the contracting parties, the AIRLINE will return to the Agent
    the Guarantee deposit if not used as described in Article 14.4.


6.13        Payments through a deposit in a bank account:


Agent’s contract                                                                                                  Page 4
6.13.1 Payment in Albania:
                      BENEFICIARY:        BELLE AIR
                      BANK:               Raiffeisen Bank Albania Sh.A
                      IBAN:               AL83 2021 1013 0000 0000 0415 3826
                      SWIFT:              SGSBALTXXXX

                         Or
                         BENEFICIARY:     BELLE AIR
                         BANK:            Intesa San Paolo Bank Albania
                         IBAN:            AL57 2081 1008 0000 02016233 5301
                         SWIFT:           USALALTRXXX
6.13.2 Payment in Italy
       a. If paid to BELLE AIR EUROPE
                         BENEFICIARY:     BELLE AIR EUROPE
                         BANK:            DEUTSCHE BANK FILIALE BRUGHERIO - PROVINCIA MONZA E BRIANZA
                         IBAN:            IT90X0310432640000000820623
                         SWIFT            DEUTITM1055
       b. If Paid to BELLE AIR
                         BENEFICIARY:     BELLE AIR SH.P.K.
                         BANK:            DEUTSCHE BANK FILIALE BRUGHERIO - PROVINCIA MONZA E BRIANZA
                         IBAN:            IT90N0310432640000000820388
                         SWIFT            DEUTITM1055

6.13.3 Payment in Kosovo
       a. If paid to BELLE AIR
                         BENEFICIARY:     Belle Air sh.p.k. Perfaqesia
                         BANK:            Raiffeisen Bank Kosovo
                         IBAN:            1501090002045310
                         SWIFT:           RBKORS22

        b. If paid to BELLE AIR EUROPE
                          BENEFICIARY:    Belle Air Europe
                          BANK:           Raiffeisen Bank Kosovo
                          IBAN:           1501090002045318
                          SWIFT:          RBKORS22

6.13.4 Payment in Belgium
                       BENEFICIARY:       BELLE AIR-Chaussee de Liege, 36 Hollogne/pierres - Liege
                       BANK:              Banque de la Poste SA, Boulevard Anspach, 1- 1000 BRUXELLES
                       IBAN:              BE63000325775308
                       SWIFT:             BPOTBEB1

6.13.5 Payment in Greece
                      ACCOUNT NAME BELLE AIR SH.P.K.
                      BANK:       National Bank of Greece S.A
                      IBAN:       GR6201101040000010447209544
                      SWIFT:      ETHNGRAA


6.14    Payment through a Credit Card: When choosing this payment method it is not necessary to have any
    “guarantee deposit”.

6.15      The Airline company reserves the right to block the Agent’s access to the booking system in case of not
    fulfilling the payment obligations with regards to the fifteen day invoice, or in case of modification of the


Agent’s contract                                                                                        Page 5
    payment method from CREDIT CARD to CURRENT ACCOUNT, or in FIDO where the sum is higher than the one
    awarded to the Agent, or in case of a missing “guarantee deposit” as mentioned above.

Article 7        Reimbursement/Refund

7.1. Whenever the Tariff rules and conditions related to an issued ticket allow any refund The Agent can process
such refund only after its written authorization by the Airline.

7.2. In case of reimbursement, no commission shall be acknowledged to the Agent.


Article 8        Ammendments to the Agreement

8.1 The changes and amendments which can be brought to this Agreement, shall be approved by authorized
representatives of both parties, in writing and attached to the Agreement in order to constitute integral arts
thereof. Such changes and amendments shall be recorded as additional acts to the agreement to be effective from
the date mutually agreed upon.

Article 9         Protection of the Privacy

In respect of the Law Nr.9887, dated 10.3.2008 related with “the Protection of the Personal Data” and of the
Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of
individuals with regard to the processing of personal data and on the free movement of such data:
Belle Air is taking care for PROTECTION OF THE PRIVACY of its Clients:

9.1. The Airline has extreme care for the personal data given by the passenger and adopts measures to protect
their privacy.

9.2. The Airline, through the reservation acts and their confirmation, acquires data relating the passengers,
necessary for the fulfillment by the same Airline of the contractual obligations taken towards the same passengers.
Therefore, the aforesaid data will be used exclusively for the above mentioned ends and the lack of their
conferment will not consent the Airline to execute their own obligations.

9.3. The personal data can be communicated by the Airline to delegated subjects to carry out the necessary
activity for the transport and diffused exclusively in the scope of such ends.
9.4 The passenger has the rights to:
- obtain the confirmation of the existence or not of their personal data, for each of such requests, if the existence
of the data regarding the requesting passenger is not confirmed, an expenses contribution can be asked, not
higher than the costs effectively tolerated by the Airline.
- obtain the indication of the origins of the personal data, of the ends and modalities of the treatment and of the
logic applied in case of treatment carried with the supplementary of electronic instruments, of the extreme
identification documents of the official and the responsible of the personal data treatment, also of subjects and
categories of subjects to which the personal data can be communicated or that can be informed.
- obtain the update, the ratification and integration; ask the cancellation, the transformation in an anonym form or
blocking the treated data, by violating the law, including those of which it is not necessary the conservation in
relation with the purpose for which the data is collected or subsequently treated, also obtain acknowledge that
such operations are told to those whose data are communicated or diffused, except the case in which such
accomplishment becomes impossible or implies or violate the author rights
- oppose the personal data that regard him for legitimate reasons or in case the data are used to send advertising
material or direct sale or to make market research or commercial communications, or be informed, the moment in
which the data are communicated and distributed, of the possibility to exercise free such right.

9.5. Obtaining the cancellation of the personal data is subject to a written communication, sent through fax, e-mail
or mail to the Airline office.


Agent’s contract                                                                                            Page 6
9.6. The proprietor of the personal data, their collection and treatment, and responsible of such treatment, is Belle
Air sh.p.k., Sheshi Skenderbej, Pallati Kultures, Kati 2, Tirana, ALBANIA

    Article 10 Covenants of the Agent

    10.1 The Agent undertakes to pay in the AIRLINE’s account without delay any and all amounts at the due
         dates under this Agreement.

    10.2 The Agent undertakes to pay into AIRLINE’s account the Guarantee Deposit amount as provided herein,
         but in no event later than the dates as stated in Article 13.

    10.3 The Agent undertakes to pay any all bank fees and expenses in connection with this Agreement.

    10.4 For any special services required by the Agent and agreed by the AIRLINE ,the Agent agrees to reimburse
         AIRLINE for all costs and expenses incurred by such special services performance. Payments will be due
         immediately upon receipt of AIRLINE’s invoice by the Agent.

    10.5 In case of an allotment block of the seats in one or more flights The Agent will provide to the AIRLINE
         not later than twelve (12) hours prior to the Commencement of Flight all data passengers on the Flight.

    10.6 The Agent shall strictly comply with all of his obligations as provided in this Agreement.



Article 11       Tickets and travel document, Tariffs, Taxes, Fees and Charges

     11.1 The Airline accepts on board of its aircrafts only LZ and L9 tickets which are booked for the date and
          flight number checked-in.

     11.2 Airline will not accept any passenger to boarding with Agent’s Tickets and/or Vouchers.

     11.3 Passengers that do not appear in PNL(Passenger Name List) and pretend to have L9/LZ valid Ticket will
          not be accepted on board being considered not valid as far as the passenger name is not automatically
          passed in PNL/ADL list. In such a case the Airline will issue a New ticket which should be paid from the
          passenger. Any pretending of the passenger or of the Agent will be settled between the passenger and
          the Agent he pretends to have bought the non valid ticket.

     11.4 In the event of irregularities in issuing tickets as result of the AGENT failure to supply the necessary
          information, the AGENT will be held responsible and will be solely liable for any claim as result of
          incorrect information given by him to the passenger.

     11.5 The Agent has no right to sales of the ticket in the departure airport later than 3 hours before the flight
          departure.

     11.6 The values on the Tickets are written in the Ticket and contain Fare, taxes, Fees and Charges, which the
          Agent should explain to the passenger when the booking is made.

     11.7 The Agent has no right to modify the values on the Tickets (Fare, taxes, Fees and Charges), neither to
          add any other charge, except commission as described in Article 4 of this agreement.

Article 12        Airline Limitation of Liabilities

     12.1 In the event that the aircraft cannot depart at the relevant time of the Commencement of the Flight or
          cannot continue its Flight while en route because of mechanical difficulties or damage to the aircraft
          and airworthiness of the aircraft cannot be restored within reasonable time, the AIRLINE shall use its

Agent’s contract                                                                                            Page 7
           best efforts to provide a substitute aircraft and shall arrange for and bear all costs and expenses in
           connection with ground transportation, meals and overnight accommodation (if required) provided to
           the passengers at locations where the delay is being occurred.

    12.2   The AIRLINE reserves the right to alter the flight plan and reduce the available seating capacity of the
           aircraft and the maximum weight of the total load, if such alternation and/or reduction is necessary
           according to reasons beyond the control of the AIRLINE.

    12.3   In the event that the Flight(s) are delayed due to meteo reasons and cannot be performed according
           to the schedule provided by this Agreement, and the respective Flights(s) are cancelled and
           rescheduled until such time when the meteo conditions allow the Flight(s) performance, the following
           actions are to be taken by the parties:
    - The Agent shall arrange for and bear all costs and expenses in connection with ground transportation, meals
           and overnight accommodation (if required) provided to the passengers at locations where the delay is
           being occurred, for which the Agent has requested to be offered to his passengers.
    12.4 THE AIRLINE will not accept any departure delay that may be requested by the Agent in relation with
           late arrivals of individuals or groups at check-in. In such cases it is the Agent to bear responsibilities
           and costs for left on ground clients, their accommodation and transportation.

    12.5   In case of overbooking due to Agent mishandling, any Agent’s passenger reimbursement and
           compensation in respect of EU Reg. 261/2004 will be covered by the Agent.

   Article 13   Penalties and Damages

   13.1 In case that Agent fails to perform any payment or part thereof due to the AIRLINE under this
        Agreement, then such unperformed payment or part thereof will bear default Interest. In addition, the
        AIRLINE is further entitled to exercise any of its rights and remedies in accordance with the provisions
        of this Agreement.

   13.2 The AGENT is as well bound to pay Default Interest for non-payment in the AIRLINE’s account in the
        agreed terms of the Guarantee Deposit, as well as failure to restore the Guarantee Deposit in due time
        under the provisions of Article 6 herein.

   13.3 The payment of the due Default interest will be carried out from the AGENT by telegraphic transfer
        within three (03) days calculated starting with the day of receiving the invoice from the AIRLINE.

   Article 14            Events of Default of the Agent

   14.1 Unless otherwise agreed by the parties in this Agreement, the AGENT will be notified in writing by the
        AIRLINE if AGENT becomes of any Event of Default.

   14.2 The occurrence of any of the following will constitute an Event of Default and material breach of this
        Agreement by the AGENT.
     a) AGENT fails to make any payment due hereunder in the manner that set out herein;
     b) AGENT fails to observe or perform any of its other obligations hereunder other than those of a) and fails
        to cure the same within one (1) day after written notice there of the AGENT.
     c) AGENT either temporarily suspends or ceases to carry on all substantially all of its business;
     d) A material adverse change occurs in the financial conditions of the AGENT which effects AGENT’s
        continuing ability to pay its debts;
     e) AGENT:
               (i) suspends payment of its debts or another obligations; and/or
               (ii)    admits its inability, or is unable to pay its debts or other obligations as they become due;
                       and/or
               (iii) is adjudicated or becomes bankrupt or insolvent; and/or


Agent’s contract                                                                                            Page 8
                 (iv)   proposes or enters into any composition or other arrangement for the benefit of its
                        creditors.
      f)   Any proceedings, resolutions, filings or other steps are instituted with respect to AGENT relating to the
           bankruptcy, liquidation, reorganization or protection from creditors of the AGENT or substantial part of
           AGENT’s property. If instituted by the AGENT, the same shall be an immediate Event of Default;
      g)   Any other, judgments or decree is entered by a court of competent jurisdiction appointing a receiver,
           examiner, trustee or liquidator of AGENT or a substantial part of AGENT, the same shall be an
           immediate Event of default;

14.3 Upon the occurrence of any Event of default, all rights of AGENT hereunder will immediately cease and
     terminate and the AIRLINE may do all or any of the following at its option (in addition to such other rights
     and remedies which AIRLINE may have by statute or otherwise but subject to any requirements of
     applicable law, including the duty to mitigate its damages):
     a) For AGENT’s account, do anything that may reasonable be required to cure the default and recover
         from the AGENT all reasonable costs, including legal fees and expenses incurred in doing so, and
         penalty fees as provided by Applicable law;
     b) Proceed as appropriate to enforce performance of this Agreement and to recover any damages for the
         breach hereof;
     c) Terminate at any time this Agreement without being necessary of prior written notification to the
         AGENT.

14.4 If, an event of Default occurs, the AIRLINE has the right to recover from AGENT taking into account AIRLINE’s
     statutory and common law duties to mitigate damages, all of the following;
     a) all amounts which are due and unpaid hereunder and which become due prior to the termination or
           cancellation of this Agreement;
     b) all costs associated with AIRLINE’s exercise of its remedies hereunder.


Article 15 Remedies

15.1 Upon the occurrence of an Event of Default and at any time thereafter so long as the same shall be
     continuing, the AIRLINE may, at its options, declare this Agreement to be in Default, and may exercise one or
     more remedies as the AIRLINE in its sole discretion shall elect, subject to the terms and conditions of this
     Agreement and, to the extent permitted by and subject to compliance with any mandatory requirement of
     Applicable Law then in effect.

15.2 These remedies shall include the right to terminate this Agreement as provided in Article 14 above without
     any further liability for the AIRLINE. In addition, if the AIRLINE shall elect to terminate this Agreement, the
     AIRLINE may also claim any amount due to the Date of Termination, without affecting any other rights or
     remedies it may have hereunder or under Applicable Law.

15.3 The AIRLINE may also exercise any other right or remedy which may be available to it under Applicable Law or
     proceed by appropriate court action to enforce the terms hereof or to recover damages for the breach
     hereof.

15.4 The AGENT shall also be liable any and all unpaid payments due hereunder, during or after the exercise of any
     remedies by the AIRLINE and such payments shall immediately become due or payable upon demand.

15.5 The AGENT shall also be liable to the AIRLINE for all reasonable legal fees and other costs and expenses of the
     AIRLINE incurred by reason of the occurrence of the Event of Default or the exercise of remedies with respect
     there to.

15.6 No remedy referred to in this Article 15 is intended to be exclusive, but each shall be cumulative and in
     addition to any other remedy referred to above or otherwise available to the AIRLINE and the exercise or


Agent’s contract                                                                                           Page 9
     beginning of exercise by AIRLINE of any such remedy shall not preclude the simultaneous or later exercise by
     AIRLINE of any other remedy

Article 16             Termination of the Agreement

16.1 This Agreement may be terminated at any time by mutual prior written consent of the Parties.

16.2 In the event that the AGENT fails to fulfill its obligations as herein provided, the AIRLINE, is entitled to
     immediately terminate this Agreement without being necessary a prior written notification to the AGENT
     and without waiver of any of its rights resulted from the termination of this Agreement. Such termination
     shall be subject to any and all the provisions of this Agreement including but without limitation to the
     provisions of Article 14 of this Agreement (Events of Default of the AGENT)

16.3 Either party is entitled to terminate this Agreement at any time subject to sixty (60) days prior written
     notice sent to the other party.

16.4 Either party is entitled to terminate this Agreement, immediately at any time, without prior written
     notification, should to other part become insolvent, bankrupt or an action is taken against it in court, or its
     commercial insolvency is stated, or performs a transfer to its own benefit, enters into an agreement with its
     creditors, enters liquidation or its assets are prosecuted.

16.5 In the event of this Agreement or part thereof being terminated by notice or otherwise, such termination
     shall be without prejudice to the accrued rights and liability of either party occurred prior to the
     Termination Date. Notice of termination shall be deemed to have been properly served if sent registered
     mail with acknowledgement of receipt to the other Party’s Head Office.

16.6 Unless early terminated under the provisions herein contained, this Agreement shall be valid until its Expiry
     Date.

Article 17 Force Majeure

17.1 Except as herein provided, neither party shall have the responsibility whatsoever for any loss, damage, delay
     of failure to perform to perform any obligation resulting from this Agreement arising out of events of Force
     Majeure, which shall include without limitations acts of GOD, loss or damage to the aircraft in an accident or
     other calamity, seizure or hijacking, airport closure, epidemic or quarantine restriction, fire, explosion, war
     or civil commotion , strikes, lock-out, labor disputes, public enemy, blockade, insurrection, riots, acts of
     nature (earthquakes, floods, etc), allocation or order, or any acts, matters or things, whether or not of a
     similar nature beyond the control of either party.

17.2 The party claiming Force Majeure shall notify the other party by telex and/or registered mail within seven
     (7) days of the date of commencement of events or circumstances deemed as Force Majeure, concurrently
     sending a confirming document issued by Chamber of Commerce or by other similar, competent authority
     in its home country, to certify the realty and the accuracy of the facts, dates and circumstances contained in
     the above mentioned notification. The same procedure and terms of notification and confirmation are
     applicable regarding the cessation of the Force Majeure.
     If the notification and confirmation of the commencement and cessation of the Force Majeure are not
     properly dispatched by the party claiming such commencement or cessation within the time provided for in
     the Agreement, that party will responsible for the damages caused to the other party by this oversight.
     On receipt of the above mentioned notification and confirmation, both parties shall get in touch at once and
     decide within ten (10) days on the actions and/or steps to be taken on behalf of both parties in order to
     limit or overcome the aftermath of the Force Majeure.

17.3 Should a case of Force Majored prevent or delay, completely or partially the execution of the Agreement by
     either of the parties, the affected party shall be released from the liability to fulfill its obligations, but only to
     the extent and for the period of time the fulfillment of its obligations is prevented or delayed by the Force

Agent’s contract                                                                                                Page 10
        Majored situation. Both parties shall make all reasonable efforts to reduce the delay caused by the Force
        Majored as much as possible.

 17.4 Should the Force Majored be duly notified or confirmed in accordance with the above mentioned
      conditions, the period of time within which the parties are to fulfill their obligations is automatically
      extended by the duration of the hindrance or delay caused by the Force Majored unless the parties
      expressly agreed to comply with the provisions of article 19.6 of this Agreement.

 17.5 For any delay or non-fulfillment of the Agreement obligations by one party due to Force Majored, the other
      party shall not be entitled to claim penalties, interest or damages which would otherwise haven been
      payable. However, the occurrence of Force Majored shall not exonerate the parties of their obligations as
      result from this Agreement prior of Force Majored.


 17.7 Notwithstanding the provisions set out in this article 17, in case of strike, lock-out actions or labor or
      disturbance resulting from disputes between the AIRLINE and its employees, the AIRLINE reserve the right
      to terminate or cancel wholly or in part any Flight or series of Flights; in such event, written notice must be
      given by the AIRLINE to the AGENT not less than 24 hours prior to the relevant Commencement of Flight(s)
      concerned.

 Article 18        Liabilities and Indemnity

18.1   Unless otherwise agreed by the Parties in this Agreement the Agent agrees to defend, indemnify and hold the
       AIRLINE harmless from and against all liability or losses including costs and expenses of defense by reason of
       claims and all recourse rights of passengers and resulting from:
(i)    any and all acts or omissions of the AIRLINE, its officers, agents or employees in connection with the
       operation of the Flight(s);
(ii)   the non-performance or partial performance, delay or hinder the performance of its obligations hereunder,
       except for the reason beyond the AIRLINE’s control and/or Force Majored or due to gross negligence or
       willful misconduct AGENT;
(iii)  any defect in quality of the performance of any Flight(s) as stipulated in the relevant Annexes 1 and 2
       provided however, that
a)     the liability of the AIRLINE is subject to and limited by conditions and limitations contained in the Applicable
       Law and governmental regulations, as well as the Convention of the Unification of Certain Rules related to
       the International Carriage by Air signed at Warsaw on October 12,1929 as amended by the Hague Protocol
       signed in 1955 concerning the liability of the AIRLINE and/or the AGENT in the event of death, injury to or
       delay of passengers, damage to or loss or delay of checked baggage or hand luggage of passenger.
b)     the liability of the AIRLINE concerning the total amount of all claims of passengers on each Flight as stipulated
       in the relevant Annexes 1 and 2 hereto, arising from the non-performance, partial or delayed performance, or
       any other defect in the quality of the performance of such flight which result in the legal obligation of the
       AGENT to refund the price for any inclusive Tour to the passenger wholly or in part, will in no event exceed
       the Charter price as stipulated in the relevant Annexes 1 and 2 hereto, for the Flight(s) concerned;
c)     the AGENT agrees not to acknowledge any claims of passengers of whatever nature and to make no
       payments following claims in connection with any Flight unless the AIRLINE has expressly approved in writing
       such acknowledgement and/or payment.
18.2 In case such approval is withheld and the passengers resort to legal remedies by competent court action, the
       AGENT will fully cooperate with the AIRLINE in the litigation and upon request of the AIRLINE the AGENT will
       exercise any and all the rights, appeal a decision or agree to a settlement of any kind. The AGENT undertakes
       that he will take all appropriate and reasonable measures to prevent passenger claims or to reduce such
       claims.

18.3 The AGENT agrees to defend, indemnify and hold the AIRLINE harmless from and against all liability and losses
      including costs and expenses of defense by reason of claims and all recourse rights of passengers and
      resulting from:


 Agent’s contract                                                                                            Page 11
(i)   any and all acts or omissions of the AGENT, its officers, agents or employees in connection with this
      Agreement including overbooking;
(ii)  the non-performance or partial performance, delay or defect in the performance of its obligations hereunder,
      except for the reasons beyond the AGENT’s control and/or Force majeure.
18.4 Notwithstanding the foregoing, the AIRLINE is entitled to exercise any and all its rights as stipulated in this
      Agreement.


  Article 19   LAW AND JURISDICTION

  19.1 The parties agree to accept the Italian Low and the sole and exlusive jurisdiction of the Tribunale Civile di
       Milano.

  Article 20   Notices

  20.1 Unless other specifically provided herein, all notices required under the terms and provision of this
  Agreement shall be in English and in writing, and any such notice may be given by mail, courier service, telex
  (confirmed in writing in any of such cases) and any such notice shall be effective when delivered, or if mailed three
  (3) days after deposit in the mail, with a proper postage from ordinary mail prepaid,
  if to the AIRLINE, to:

  BELLE AIR
  Sheshi Skenderbej, Pallati Kultures Kati 2
  1000 Tirana - Albania
  Tel. +355 4 2240227
  Fax: +355 4 2240213
  E-mail: info@flybelleair.com, a.xhelo@flybelleair.com

  BELLE AIR EUROPE s.r.l.
  Piazzale Sandro Sordoni, 60015 Falconara Marittima (AN)-Italy,
  Tel. +39 071 59021 11
  Fax: +39 071 59021 10
  E-mail: info@belleaireurope.eu, e.sallabanda@belleaireurope.eu

  If to the AGENT, to:

  Agency Name
  Address_________________
  Tel: +________________
  Fax: +________________
  E-mail: __________________

  20.2 Either party may change the addresses chosen in this article by giving to other Party notice in writing of the
  new address. Such notice shall only be valid from the date the other party forwards an acknowledgement of
  receipt by prepaid registered mail to that party’s new address.


  Article 21     Validity and Termination
  21.1 This Agreement shall enter into force and effect at the date of its signing by both parties’ authorized
  representatives and is valid until _______________.

  21.2 The present Agreement may be terminated by either Party by giving written notice of at least 60 days prior
  the expire date. Such a notice shall be deemed to have been properly served if sent by registered mail to the other
  Party's head office, with a copy to the other Party's general counsel, if any. In the event of the present Agreement


  Agent’s contract                                                                                               Page 12
being terminated by notice or otherwise, such termination shall be without prejudice to the accrued rights and
liabilities of either Party prior to its termination.

21.3 Notwithstanding the provisions of Articles 21.1 and 21.2, either Party may terminate this Agreement at any
time, if the other Party becomes insolvent, makes a general assignment for the benefit of creditors or commits an
act bankruptcy or if a petition in bankruptcy or for its reorganization or the readjustment of its indebtedness is
filed by or against it, or if a receiver, trustee or liquidator of all or a substantial part of its property is appointed or
applied for, or if the other Party enters into a letter of intent, or otherwise agrees, to merge into or with any entity
or to be acquired by any entity, unless such Party is the acquiring or surviving entity.

21.4 In the event either Party should default in the performance of any of the terms, covenants, or conditions of
this Agreement, the other Party may give written notice of such default, and, in the event such default is not cured
within fifteen (15) days after the giving of such notice, the other Party may, at anytime after expiration of said
fifteen (15) days period and without incurring in liability towards the Party at default, terminate this Agreement by
further written notice to the Party at default, without prejudice to any other rights which the other Party may have
under this Agreement.

21.5    The waiving by either party of any term, covenant or condition of this Agreement shall not constitute a
waiver of any subsequent breach or preclude such Party from thereafter demanding performance thereof
according to the terms of the Agreement.

21.6 This Agreement may be terminated at any time by mutual written consent of both Parties.

21.7 This Agreement may be terminated even in case of a repeated insolvency on paying the Airline.

Article 22        Miscellaneous

22.1 The descriptive headings of the Articles of this Agreement are inserted for convenience only, confer no rights
or obligations to either Party, and do not constitute a part of the Agreement.

22.2 This Agreement (including its Annexes, Attachments) constitutes the entire understanding between the
Parties with respect to the subject matter hereof, and any other prior or contemporaneous agreements, whether
written or oral, with respect thereto are expressly superseded by this Agreement.

22.3 If any part of any provision of this Agreement shall be considered or become invalid or unenforceable under
applicable law, such part shall be ineffective to the extent of such invalidity only, without in any way affecting the
remaining parts of such provisions or the remaining provisions. In such case, the Parties shall consult in order to
amend the Agreement, its Annexes, Attachments and Amendments (if any) to the required extent, or to jointly find
any other solution suitable to the continuation of the Agreement; except that, if such invalid or unenforceable part
materially and adversely affects one Party’s reasonable expectations in regard to the whole of the Agreement, and
an understanding between the Parties as to the amendment is not reached within 30 days, such Party may
terminate the Agreement by written notice to the other Party.

22.4 This Agreement is not, and shall not be construed to be, a license for either Party to use the names, marks,
service marks, or logos of the other Party without such Party's prior written consent. However, it is acknowledged
that the Agent will refer to the fact that those services are operated by the other Party, whenever mentioning,
displaying or advertising the flights mentioned in this agreement.

22.5 This Agreement shall bind and inure to the benefit of the Parties and their respective successors and
appointees; provided, however, that neither Party may assign or transfer this Agreement or any portion thereof to
any person or entity without the prior express written consent of the other Party. Any assignments or transfers, by
operation of law or otherwise, without such written consent, shall be null and void and of no force or effect.

22.6 This Agreement and the Annexes has been compiled in English language, in four(4) originals, two (2) originals
for each party, both having the same juridical power.

Agent’s contract                                                                                                 Page 13
22.8 In case of not being paid the deposit this agreement is considered nil and the AIRLINE has no obligation
towards the AGENT.


IN WITNESS WHEREOF, AIRLINE and AGENT have each caused this Agreement to be duly executed by their
authorised representatives as of the date first above written.



Read, approved and signed at _______________________on date _______________



Agency                                                   BELLE AIR



_________________________                             __________________________
legal representative                                     legal representative



Annexes:

Annex 1: Airline General Terms Of Transport (Passenger and Bagage)
Annex 2: TICKET MODIFICATION RULES, RESTRICTIONS, PENALTIES AND FEES
Annex 3: Booking guide
Annex 4: Anciliary Services
Annex 5: Refund Aplication Form
Annex 6: List of sub.agents (in case of consolidator agent)




Agent’s contract                                                                                   Page 14
Appendix 1

              General Conditions of Carriage (Passenger and Baggage)
                                                              Tirana, March 2010

Publisher:
Belle Air
Customer Relations Department


Article 1: Definitions

Article 2: Applicability

Article 3: Tickets

Article 4: Fares, Taxes, Fees and Charges

Article 5: Reservations

Article 6: Check-in and Boarding

Article 7: Right to refuse Carriage

Article 8: Baggage

Article 9: Schedules, Delays, Cancellation of Flights

Article 10: Refunds

Article 11: Conduct Aboard Aircraft

Article 12: Arrangements for Additional Services

Article 13: Administrative Formalities

Article 14: Liability for Damage

Article 15: Time Limitations for Claims and Actions

Article 16: Other Conditions

Article 17: Short titles

                                             Article 1

Agent’s contract                                                        Page 15
                                                      Definitions

In these Conditions, except where the context otherwise requires or where it is otherwise expressly provided, the
following expressions have the meanings respectively assigned to them, that is to say:

"We"
Means Belle Air

"You"
Means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a ticket. (See also
definition for "Passenger".)

Airline Designator Code
Means the two-characters or three letters which identify particular air carriers.

Baggage
Means all articles intended for passenger use. Unless otherwise specified, it shall include both checked and
unchecked baggage of the passenger.

Baggage Check
Means those portions of the ticket which relate to the carriage.

Baggage Tag
means a document issued by Carrier solely for identification of checked baggage, the baggage (strap) tag portion of
which is attached by Carrier to a particular article of checked baggage and the baggage (identification) tag portion of
which is given to the passenger.

Carrier
Means an air carrier other than ourselves, whose Airline Designator Code appears on your Ticket or on a
Conjunction Ticket.

Checked Baggage
Means Baggage of which we take sole custody and for which we have issued a Baggage Tag.

Check-in Deadline
Means the time limit specified by the airline by which you must have completed check-in formalities and received
your boarding pass.

Code Share
Means carriage by air which will be operated by another carrier as indicated in the ticket. For passengers who will
be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see Article 2.3 for a
discussion of rules that may differ from the rules described in this rule.

Conditions of Contract
Means those statements contained in or delivered with your Ticket or Itinerary/Receipt, identified as such and which
incorporate by reference these Conditions of Carriage and notices.

Conjunction Ticket
Means a Ticket issued to you with relation to another Ticket which together constitute a single contract of carriage.

Convention
Means the Convention for unification of certain rules for international carriage by air which was agreed 28 May
1999 in Montreal (Montreal Convention).

Coupon
Means both a paper Flight Coupon and an Electronic Coupon, each of which entitle you to travel on the particular
Agent’s contract                                                                                            Page 16
flight identified on it.

Damage
Includes death, wounding, or bodily injury to a passenger, loss, partial loss, theft or other damage, arising out of or
in connection with carriage or other services incidental thereto performed by us.

Days
Mean calendar days, including all seven days of the week: provided that, for the purpose of notification, the day
upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration
of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted.

Electronic Coupon
Means an electronic flight coupon or other value document held in our database.

Electronic Ticket
Means the Itinerary/Receipt issued by us or on our behalf, the Electronic Coupons and, if applicable, a boarding
document.

Flight Coupon
Means that portion of the Ticket that bears the notation "good for passage", or in the case of an Electronic Ticket,
the Electronic Coupon, and indicates the particular places between which you are entitled to be carried.

Force Majeure
Means unusual and unforeseeable circumstances beyond our control, the consequences of which could not have
been avoided even if all due care had been exercised.

Itinerary Receipt
   eans a travel doc ent or doc ents e iss e to assengers traveling on lectronic ic ets that contains the
  assenger s na e, flight information and further notices relevant for the journey. This document is to be retained by
the passenger and to be carried during the whole journey.

Normal Fare
Means the highest fare approved for carriage in a given class of carriage.

Passenger
Means any person, except members of the crew, carried or to be carried in an aircraft with our consent.

Passenger Coupon/Passenger Receipt
Means that portion of the Ticket issued by us on our behalf, which is so marked and which ultimately is to be
retained by you.

Regulation (EC) 261/2004
means the Regulation (EC) 261/2004 of the European Parliament and of the Council of 11 February 2004
establishing common rules on compensation and assistance to passengers in the event of denied boarding and of
cancellation or long delay of flights.
SDR
means a Special Drawing Right as defined by the International Monetary Fund.

Special Fare
Means a fare which is lower than the normal fare.

Stopover
Means a scheduled stop on your journey, at a point between the place of departure and the place of destination.

Tariff
Means the published fares, charges and/or related Conditions of Carriage of an airline filed, where required, with the
Agent’s contract                                                                                            Page 17
appropriate a thorities. For passengers ho ill be traveling on an itinerary operated by one of Belle Air’s Code
Share partners, please see Article 2.3 for a discussion of rules that may differ from the rules described in this rule.

Ticket
Means either the document entitled "Passenger Ticket and Baggage Check" or the Electronic Ticket, in each case
issued by us or on our behalf, and includes the Conditions of Contract, notices and coupons.

Unchecked Baggage
Means any of your Baggage other than Checked Baggage.

Article 2      Applicability
General
2.1. These Conditions are the Conditions of Carriage refered to in the ticket and except as provided in Articles 2.2.,
2.4. and 2.5., our Conditions of Carriage apply only on those flights, or flight segments, where our name or Airline
Designator Code (__) is indicated in the carrier box of the Ticket for that flight or flight segment.
Charters
2.2. If carriage is performed pursuant to charter agreement, these Conditions of Carriage apply only to the extent
they are incorporated by reference or otherwise, in the charter agreement or the Ticket.
Code Shares
2.3. On some services we have arrangements with other carriers known as "Code Shares". This means that even if
you have a reservation with us and hold a ticket where our name or airline designator code (__) is indicated as the
carrier, another carrier may operate the aircraft. If in case of a Code Share flight (__) is indicated as the carrier these
Conditions of Carriage also apply to such transportation. If such arrangements apply we will advise you of the
carrier operating the aircraft at the time you make a reservation.
For Code Share services on flights operated by another carrier, Belle Air is responsible for the entirety of the Code
Share journey for all obligations to Passengers established in these rules. However, each Code Share partner has
rules with respect to the operation of its own flights, which may
differ fro Belle Air’s r les for flights operated by Belle Air. hose r les are incorporated herein by reference and
form a part of these Conditions of Carriage.
For the r les and reg lations of Belle Air’s Code Share partners e refer yo to their ebsites.
You should review the rules for flights operated by another carrier under a Code Share agreement and familiarize
yourself with such things as flight check-in requirements and policies regarding unaccompanied minors, carriage of
animals, refusal to transport, oxygen services, irregular operations, denied boarding compensation and baggage
acceptance among others.
Belle Air will advise you at the time of your initial inquiry whether a Belle Air flight is operated by another carrier
under a Code Share arrangement.
2.4. Overriding Law
These Conditions of Carriage are applicable unless they are inconsistent with our Tariffs or applicable law in which
event such Tariffs or laws shall prevail. If any provision of these Conditions of Carriage is invalid under applicable
law, the other provisions shall nevertheless remain valid.
2.5. Conditions Prevail over Regulations
Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of
Carriage and any other regulations of Belle Air, dealing with particular subjects, these Conditions of Carriage shall
prevail.

Article 3     Tickets
3.1. General Provisions
3.1.1. We will provide carriage only to the Passenger named in the Ticket and against presentation, in case of ETIX
coupon storage in the reservation system, of the flight coupon in question and all consecutive flight coupons as well
as the passenger receipt of the Ticket.
3.1.2. A Ticket is not transferable.
3.1.3. Some Tickets are sold at discounted fares, which may be partially or completely non- refundable. For the
individual terms please refer to the respective tariff conditions. You should choose the fare best suited to your needs.
You may also wish to ensure that you have appropriate insurance to cover instances where you have to cancel your
Ticket.
3.1.4. If you have a Ticket, as described in 3.1.3. above, which is completely unused, and you are prevented from
traveling due to Force Majeure, provided that you promptly advise us and furnish evidence of such Force Majeure,

Agent’s contract                                                                                                Page 18
we will provide you with a credit of the non- refundable amount for fare, for future travel on us, subject to deduction
of a reasonable administration fee.
3.1.5. The Ticket is and remains at all times the property of the issuing carrier.
The ticket constitutes prima evidence of the contract of carriage between us and the passenger. The Conditions of
Contract contained in the ticket are a summary of the provisions of these Conditions of Carriage.
3.1.6. Requirement for Ticket
Except in the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you present a
valid Ticket issued on your name containing the Flight Coupon for that flight and all other unused Flight Coupons
and the Passenger Coupon. In addition, you shall not be entitled to be carried if the Ticket presented is mutilated or
if it has been altered otherwise than by us or our Authorized Agents. In the case of an Electronic Ticket, you shall
not be entitled to be carried on a flight unless you provide positive identification and a valid Electronic Ticket has
been duly issued in your name. A flight booking in the electronic reservation system of Belle Air Europe is only
made a) on request of the passenger by billing his card number and b) by presenting his card at check-in.
3.2. Period of Validity
3.2.1. Except as otherwise provided in the Ticket, these Conditions, or a ticket, in which case the limitation will be
shown on the Ticket), a Ticket is valid for:
3.2.1.1. (a) one year from the date of issue; or
3.2.1.1. (b) subject to the first travel occurring within one year from the date of issue, one year from the date of first
travel under the Ticket.
3.2.2. When you are prevented from traveling within the period of validity of the Ticket because at the time you
request reservations we are unable to confirm a reservation, the validity of such Ticket will be extended, or you may
be entitled to a refund in accordance with Article 10.
3.2.3. Extension of Validity
If after having commenced your journey, you are prevented from traveling within the period of validity of the Ticket
by reason of illness, we may extend the period of validity of your Ticket until the date when you become fit to travel
or until our first flight after such date, from the point where the journey is resumed on which space is available in
the class of service for which the fare has been paid. Such illness must be attested to by a medical certificate. When
the flight coupons remaining in the Ticket involve one or more Stopovers, the validity of such Ticket may be
extended for not more than three months from the date shown on such a certificate. In such circumstances, we will
similarly extend the period of validity of Tickets of the other members of your immediate family accompanying you.
3.2.4. In the event of death of a Passenger en route, the Tickets of persons accompanying the Passenger may be
modified by waiving the minimum stay or extending the validity. In the event of a death in the immediate family of
a Passenger who has commenced travel, the validity of the Passenger's Tickets and those of his or her immediate
family who are accompanying the Passenger may likewise be modified. Any such modification shall be made upon
receipt of a valid death certificate and any such extension of validity shall not be for a period longer than forty-five
(45) days from the date of death.
3.3. Coupon Sequence and Use
3.3.1. The Ticket you have purchased is valid and its calculation is based on the complete transportation as shown
on the Ticket, from the place of departure as entered in the Ticket to the final destination as entered in the Ticket.
You shall not be entitled to carriage under Ticket and the Ticket is no longer valid if you do not use its coupons
completely and in order shown on the Ticket. Since calculation of the fare is owed will be based on the routing
actually flown, usage of the complete routing shown on the Ticket forms an essential part of our contract with you.
The contract excludes the cancellation of individual parts (coupons) of the journey. This rule does not apply if the
original fare exceeds the service of transportation actually used.
3.3.2. Changes Requested by Passenger
Should you wish to change any aspect of your transportation you must contact us in advance. The fare for your new
transportation will be calculated and you will be given the option of accepting the new price or maintaining your
original transportation as ticketed. Should you be required to change any aspect of your transportation due to Force
Majeure, you must contact us as soon as practicable and we will use reasonable efforts to transport you to your next
stopover or final destination, without recalculation of the fare.
3.3.3. Should you change your transportation without our agreement, we will assess the correct price for your actual
travel. You will have to pay any difference between the price you have paid and the total price applicable for your
revised transportation. We will refund you the difference if the new price is lower but otherwise, your unused
coupons have no value.
3.3.4. Please be aware that while some types of changes will not result in a change of fare others will result in an
increase in price.
3.3.4.1. In the event that you do not use the return trip shown on the Ticket, and Art. 3.2.3. not withstanding, we
shall recalculate and demand the price in accordance with the one way fare for the leg actually flown valid at the

Agent’s contract                                                                                               Page 19
time of first issuance of the Ticket.
3.3.4.2. Many fares are valid only on the dates and for the flights shown on the Ticket and may not be changed at all,
or only upon payment of an additional fee.
3.3.5. Each Flight Coupon contained in your Ticket will be accepted for transportation in the class of service on the
date and flight for which space has been reserved. When a Ticket is originally issued without a reservation being
specified, space may be later reserved subject to our Tariff and the availability of space on the flight requested.
3.4. Name and Address of Carrier
Our name may be abbreviated to our Airline Designator Code, or otherwise, in the Ticket.
Our address shall be deemed to be the airport of departure shown opposite the first abbreviation of our name in the
"carrier" box in the Ticket.

Article 4      Fares, Taxes, Fees and Charges
4.1. Fares
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless
otherwise expressly stated. Fares do not include ground transport service between airports and between airports and
town terminals. Your fare will be calculated in accordance with our Tariff in effect on the date of payment of your
ticket for travel on the specific dates and itinerary shown on it. Should you change your itinerary or dates of travel,
this may impact the fare to be paid.
4.2. Taxes, Fees and Charges
Applicable taxes, fees and charges imposed by government or other authority, or by the operator of an airport, shall
be payable by you. At the time you purchase your Ticket, you will be advised of taxes, fees and charges not included
in the fare, most of which will normally be shown separately on the Ticket. The taxes, fees and charges imposed on
air travel are constantly changing and can be imposed after the date of Ticket issuance. If there is an increase in a
tax, fee or charge shown on the Ticket, you will be obliged to pay it. Likewise, if a new tax, fee or change is
imposed even after Ticket issuance, you will be obliged to pay it. Similarly, in the event any taxes, fees or charges
which you have paid to us at the time of Ticket issuance are abolished or reduced such that they no longer apply to
you, or a lesser amount is due, you will be entitled to claim a refund.
4.3. Currency
Subject to applicable law, fares and charges are payable in any currency acceptable to us, unless another currency is
indicated by us or the applicable law. When payment is made in the country of departure in a currency other than the
currency in which the fare is published, the exchange rate for such payment will be the banker's buying rate set by
us on the day the ticket is issued.

Article 5      Reservations
5.1. Reservation Requirements
5.1.1. We or our Authorised Agent will record your reservation(s). Upon request we will provide you with written
confirmation of your reservation(s).
5.1.2. Certain fares have conditions which limit or exclude your right to change or cancel reservations. For the
individual terms please refer to the respective tariff conditions.
5.2. Ticketing Time Limits
If you have not paid for the Ticket prior to specified ticketing time limit, as advised by us or the travel agency which
issued the Ticket we may cancel your reservation.
5.3. Personal Data
You recognize that personal data has been given to us for the purposes of: making a reservation, purchasing a
Ticket, obtaining ancillary services, developing and providing services, facilitating immigration and entry
procedures, and making available such data to government agencies, in connection with your travel. For these
purposes, you authorize us to retain and use such data and to transmit it to our own offices, the travel agency which
issued the Ticket, government agencies, other Carriers or the providers of the above-mentioned services.
5.4. No particular Seat Guaranteed
We will endeavour to honour advance seating requests, however, we cannot guarantee any particular seat. We
reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for
operational, safety or security reasons.
5.5. Reconfirmation of Reservations
5.5.1. We do not require reconfirmation for Belle Air Europe flights. If other carriers require the passenger to
reconfirm onward or return reservations, failure to comply with any such requirement will entitle the carriers to
cancel the onward or return reservation.
5.5.2. You should check the reconfirmation requirements of any other Carriers involved in your journey with them.
Where it is required, you must reconfirm with the Carrier whose Airline Designator Code appears for the flight in

Agent’s contract                                                                                              Page 20
question in the Ticket.
Cancellation of Onward Reservation and Service Charge when Space not Occupied
5.6. Please be advised that if you do not show up for any flight without advising us in advance, we may cancel your
return or onward reservation.
5.7. A service charge may be payable by a passenger who:
5.7.1. fails to arrive at Carrier's check-in-location at the airport or other point of departure by the time fixed by
Carrier (or if no time fixed, sufficiently in advance of flight departure to permit completion of government
formalities and departure procedures) and therefore, does not use space for which a reservation has been made for
him, or
5.7.2. appear improperly documented and, therefore, not ready to travel, and as a consequence thereof does not use
space for which a reservation has been made for him, or
5.7.3. cancels his reservation later than the time limit for cancellation prescribed by Carrier. The service charge shall
not be payable if, due to a flight delay or cancellation, or omission of a scheduled stop, or failure to provide space,
the passenger cancels his reservation or, for one of the aforementioned reasons, fails to arrive in time for departure.



Article 6      Check-in and Boarding
6.1. Check-in Deadlines are different at every airport and we recommend that you inform yourself about these
Check-in Deadlines and honour them. Your journey will be smoother if you allow yourself ample time to comply
with Check-in Deadlines. We reserve the right to cancel your reservation if you do not comply with the Check-in
Deadlines indicated. We or the travel agency which issued the Ticket will advise you of the Check-in Deadline for
your first flight on us. The Check-in Deadlines for Belle Air flights are mentioned in the Belle Air Time Table or
can be requested via the travel agency which issued the Ticket. The Check-in Deadlines are 30 minutes prior to
departure if not otherwise mentioned.
6.2. You must be present at the boarding gate not later than the time specified by us when you check in.
6.3. We may cancel the space reserved for you if you fail to arrive at the boarding gate in time.
6.4. We will not be liable to you for any loss or expense incurred, which is caused solely by you due to your failure
to comply with the provisions of this Article.
For passengers ho ill be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.

Article 7      Right to refuse Carriage
7.1. We may refuse to carry you on your journey or onward journey if we have notified you in writing that we would
not at any time after the date of such notice carry you on our flights. Further on we are entitled to refuse to carry you
on your journey or onward journey, if:
7.1.1. Such action is necessary to prevent violation of any applicable laws, regulations, or orders of any state to be
flown from, into or over, or
7.1.2. the carriage of you causes security risks, health or discomfort for other passengers, or
7.1.3. the conduct, age, or mental or physical state, including your impairment from alcohol or drugs presents a
hazard or risk to yourself, to passengers, to crew, or to property, or
7.1.4. you have committed misconduct on a previous flight, and we have reason to believe that such conduct may be
repeated, or
7.1.5. you have refused to submit to a security check, or
7.1.6. you have not paid the applicable fare, taxes, fees or charges, or
7.1.7. you do not appear to have valid travel documents, may seek to enter a country through which you may transit,
or for which you do not have valid travel documents, destroy your travel documents during the flight or refuse to
surrender your travel documents to the flight crew, against receipt, when so requested, or
7.1.8. you present a Ticket that has been acquired unlawfully, or has been reported as being lost or stolen, is a
counterfeit, or you cannot prove that you are the person named in the Ticket, or
7.1.9. you have failed to comply with the requirements set forth in Article 3.3. above concerning coupon sequence
and use, or you present a Ticket which has been issued or altered in any way, other than by us or the travel agency
which is authorized to issue Tickets, or the Ticket is mutilated, or
7.1.10. you fail to observe our instructions with respect to safety or security,
7.1.11. you fail to observe the non-smoking rule on board our aircraft or use of electronic equipment on board which
you are not allowed to.
For passengers who will be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.

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7.2. Special Assistance
7.2.1. Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, persons with
illness or other people requiring special assistance has to be registered with us by telephone. Passengers with
disabilities who have advised us of any special requirements they may have at the time of ticketing, and been
accepted by us, shall not subsequently be refused carriage on the basis of such disability or special requirements.
For passengers ho ill be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.
7.2.2. Carriage of Children
Children who have not yet reached their 5th birthday may only travel in the company of an adult of at least 18 years
or brother or sister of at least 16 years. The carriage of unaccompanied minors (age between five and 12) requires
prior arrangement with the carrier, together with payment of the published fee. Regulations governing the carriage
of unaccompanied minors can be obtained from Carrier's sales offices.
For passengers ho ill be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules
described in this rule.
7.3. Recourse when Carriage Refused
The sole recourse of any person so refused carriage or whose reservation is cancelled for any reason specified in the
preceding paragraph shall be recovery of the refund value, in accordance with Article 10.3.
For passengers ho ill be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.

Article 8      Baggage
8.1. Free Baggage Allowance
You may carry some Baggage, free of charge, subject to our conditions and limitations, which are mentioned in the
Ticket or are available upon request from us or the travel agency which issued the Ticket. The weight of each piece
of baggage may not exceed 45 kilograms.
For passengers ho ill be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.
Excess Baggage
8.2. You will be required to pay a charge for carriage of Baggage in excess of the free Baggage allowance. These
rates are available from us or the travel agency which issued the Ticket upon request.
For passengers who will be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.
8.3. Items Unacceptable as Baggage
8.3.1. You must not include in your Baggage:
8.3.1.1. items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those
specified in the ICAO or IATA Dangerous Goods Regulations which are available from us or the travel agency
which issued the Ticket by request. Especially the following items are unacceptable as baggage: explosives,
compressed gases, corrosives, oxidizing, radioactive or magnetized materials, materials that are easily ignited,
poisonous, offensive or irritating substances, and liquids of any kind (other than liquids in passenger's unchecked
baggage for his use in the course of the journey);
8.3.1.2. items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be
flown from or to;
8.3.1.3. items which are reasonably considered by us to be unsuitable for carriage because they are dangerous,
unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to,
among other things, the type of aircraft being used. Information about unacceptable items is available from us or the
travel agency upon request.
8.3.2. If you are in possession of, or your baggage includes (a) weapons of any kind, in particular side arms and
sprays used for offensive or defensive purposes, (b) munitions and explosives, (c) articles which, judging by their
outward appearance or markings, appear to be weapons, munitions or explosives, you have to present them to us for
inspection, prior to commencement of carriage. We accept such articles for carriage only if they are carried as cargo
or checked baggage in accordance with the regulations governing carriage of dangerous goods. Sentence 2 shall not
apply to police officers who, in performance of their official duties, are required to carry arms. During the flight they
shall hand over their arms to the pilot in command.
8.3.3. Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as
Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage.
Firearms must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to
ICAO and IATA regulations as specified in 8.3.1.1.

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8.3.4. We are not liable for any items referred to in 8.3.1. and 8.3.2. if these, despite being prohibited, are
deliberately included in your baggage.
For passengers ho ill be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules
described in this rule.
8.4. Right to Refuse Carriage
8.4.1. Subject to paragraph 8.3.2 and 8.3.3., we will refuse to carry as Baggage the items described in 8.3., and we
may refuse further carriage of any such items upon discovery.
8.4.2. We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage
because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other
passengers. Information about unacceptable items is available upon request.
8.4.3. We may refuse to accept Baggage for carriage unless it is in our reasonable opinion properly and securely
packed in suitable containers.
For passengers who will be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.
Search of Passengers and Baggage
8.5. If the passenger is unwilling to comply with a request to permit a search to be made of his person or his baggage
to determine the presence of articles which are inadmissible according to or which have not been presented in
accordance with paragraph 8.3. We may refuse to carry the passenger or his baggage and in that event we shall be
under no liability to the passenger except to refund him in accordance with Article 10.3. of these Conditions of
Carriage.
8.6. Checked Baggage
8.6.1. Upon delivery to us of baggage to be checked we shall take custody thereof. We will there upon make an
appropriate entry on the ticket which act shall constitute the issue of the baggage check. Baggage (identification)
tags that may be issued by us in addition to the baggage check are for identification purposes only.
8.6.2. Checked Baggage must have your name or other personal identification affixed to it.
8.6.3. Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety,
security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a
subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.
For passengers ho ill be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.
8.7. Unchecked Baggage
8.7.1. We may specify maximum dimensions for Baggage which you carry on to the aircraft. If we have not done so,
Baggage you carry onto the aircraft must fit under the seat in front of you or in an enclosed storage compartment in
the cabin of the aircraft. If your Baggage cannot be stored in this manner, or is of excessive weight, or is considered
unsafe for any reason, it must be carried as Checked Baggage.
8.7.2. Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments), and which
do not meet the requirements in 8.7.1. above, will only be accepted for carriage in the cabin compartment if you
have given us notice in advance and permission has been granted by us. You may have to pay a separate charge for
this service.
8.8. Delivery of Checked Baggage
8.8.1. You are required to collect your Checked Baggage as soon as it is made available at you destination or
stopover.
8.8.2. We shall deliver checked baggage to the bearer of the baggage check upon payment of all unpaid sums due to
us under the Contract of Carriage.
8.8.3. If a person claiming the baggage is unable to produce the baggage check and identify the baggage by means
of a baggage (identification) tag, if one has been issued, we will deliver the baggage to such person only on
condition that he establishes to our satisfaction his right thereto.
For passengers who will be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.
8.9. Pets and Seeing-Eye Dogs
8.9.1. Carriage of dogs, cats, domesticated birds and other pets is subject to Carrier's approval. It is contingent on the
fact that the animals are properly crated and accompanied by valid health and vaccination certificates, entry permits,
and other documents required by countries of entry or transit. We reserve the right to determine the manner of
carriage and to limit the number of animals which may be carried on a flight.
8.9.2. The weight of accompanied pets including the weight of containers and food carried shall not be included in
the free baggage allowance of the passenger but shall be charged to and paid by the passenger at the rate applicable
to excess baggage.

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8.9.3. "Seeing-Eye" dogs and service dogs, service dogs and emotional support dogs, together with containers and
food will be carried free of charge in addition to the normal free baggage allowance.
8.9.4. We will have no liability in respect of any such animal not having all the necessary documents for entry into
or passage through any country unless such damage has been caused by Carrier's gross negligence or willful
misconduct. The passenger is liable for all damages which a pet might cause to others.
For passengers ho ill be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.

Article 9      Schedules, Delays, Cancellation of Flights
9.1. Schedules
9.1.1. The flight times shown in timetables may change between the date of publication and the date you actually
travel. We do not guarantee them to you and they do not form part of your contract with us.
9.1.2. Before we accept your booking, we will notify you of scheduled flight time in effect as of the time, and it will
be shown on your Ticket. If you provide us with contact information, we will endeavour to notify you of any such
changes. If, after you purchase your Ticket, we make a significant change to the scheduled flight time, which is not
acceptable to you, you will be entitled to a refund in accordance with Article 10.2. If the legal liability rules apply
we offer compensation and assistance according to Art. 14.4.1.
For passengers ho ill be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.
9.2. Cancellation, Rerouting, Delays, etc.
9.2.1. We will take all necessary measures to avoid delay in carrying you. In the exercise of these measures and in
order to prevent a flight cancellation, in exceptional circumstances beyond our control we may arrange for a flight to
be operated on our behalf by an alternative carrier and/or aircraft.
9.2.2. In case of a flight cancellation or flight delay we offer assistance and compensation to the concerned
passengers according to the Regulation EC 261/2004.
For passengers who will be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.

Article 10 Refunds
10.1. Generals
We will refund a Ticket or any unused portion, in accordance with the applicable fare rules or Tariff, as follows:
10.1.1. Person to whom refund will be made Except as otherwise provided in this Article, we shall be entitled to
make a refund either to the person named in the Ticket or, to the person who has paid for the Ticket, upon
presentation of satisfactory proof of such payment.
10.1.2. If a Ticket has been paid for by a person other than the passenger named in the Ticket, and the Ticket
indicates that there is a restriction on refund, we shall make a refund only to the person who paid for the Ticket, or
to that person's order.
10.1.3. Except in the case of a lost Ticket, refunds will only be made on surrender to us of the Ticket and all unused
Flight Coupons.
10.1.4. A refund made to anyone presenting the passenger coupon and all unused flight coupons and holding himself
out as a person to whom refund may be made in terms of subparagraphs
10.1.1. or 10.1.2. shall be deemed a refund to such person.
10.2. Involuntary Refunds
10.2.1. If we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination
or Stopover, or cause you to miss a connecting flight which you hold a reservation, the amount of the refund shall
be:
10.2.1.1. if no portion of the Ticket has been used, an amount equal to the fare paid,
10.2.1.2. if a portion of the Ticket has been used, the refund will be not less than the difference between the fare
paid and the applicable fare for travel between the points for which the Ticket has been used.
10.3. Voluntary Refunds
10.3.1. If you are entitled to a refund of your Ticket for reasons other than those set out in 10.2., the amount of the
refund shall be:
10.3.1.1. if no portion of the Ticket has been used, an amount equal to the fare paid, less any reasonable service
charges or cancellation fees;
10.3.1.2. if a portion of the Ticket has been used, the refund will be an amount equal to the difference between the
fare paid and the applicable fare for travel between the points for which the Ticket has been used, less any
reasonable service charges or cancellation fees.
10.4.1. Refund on Lost Ticket

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If a Ticket or portion thereof is lost, a refund will be made on proof of loss satisfactory to Carrier and payment of the
applicable fee, provided that:
10.4.1.1. the lost Ticket or portion thereof has not been used or previously refunded or replaced without charging
the ticket fare again (except where the use, refund or replacement by or to a third party resulted from our own
negligence).
10.4.1.2. the person to whom the refund is made undertakes, in such form as may be prescribed by us, to repay to us
the amount refunded in the event of fraud and/or to the extent that the lost Ticket or portion of it is used by a third
party (except where any fraud or use by a third party resulted from our own negligence). In this case a reasonable
service charge will be debited to you.
10.4.2. If we or our Authorized Agent lose the Ticket or a portion of it, the loss shall be our responsibility.
10.5. Refusal of Refunds
10.5.1. We may refuse refund when application therefore is made later than six months after the expiry of the
validity of the ticket.
10.5.2. We may refuse a refund on a Ticket which has been presented to us, or to Government officials, as evidence
of intention to depart from that country, unless you establish to our satisfaction that you have permission to remain
in the country or that you will depart from that country by another means of transport.
10.6. Currency
All refunds will be subject to government laws, rules and regulations or orders of the country in which the ticket was
originally purchased and to the country in which the refund is being made. Subject to the foregoing provision,
refunds will be made in the currency in which the fare was paid.
10.7. By whom Ticket Refundable
Voluntary refunds will be made only by the carrier which originally issued the Ticket or by its agent if so
authorized.
10.8. Refund to Credit Cards Accounts
Refund due to tickets paid for with credit cards can only be credited to credit card accounts originally used for the
ticket purchase. The refundable amount to be paid by us will be in accordance with the rules within this article only
on the basis of the amount and the currency entered in the ticket. The refundable amount to be credited to the credit
card account of the card owner can vary from the originally debited amount by the credit card company for the ticket
due to differences in conversion. Such variances do not entitle the recipient of the refund to a claim against us.

Article 11 Conduct Aboard Aircraft
11.1. General
If, in our reasonable opinion you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or
property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of
the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a
manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, we may take
such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You
may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on
board the aircraft.
11.2. Electronic devices
For safety reasons, we may forbid or limit operation aboard the aircraft of electronic equipment, including, but not
limited to, cellular telephones, laptop computers, portable radios, CD players, electronic games or transmitting
devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is
permitted.
11.3. Non-Smoking Flights
All Belle Air Europe flights are Non-Smoking Flights. Smoking is prohibited in all areas of the aircraft.
11.4. Seat belts compulsory
While being on your seat on board the aircraft you have the obligation to fasten your seat belt during the entire
flight.

Article 12 Arrangements for Additional Services
12.1. If we make arrangements for you with any third party to provide any services, like issuing a ticket or voucher
relating to transportation or services, in doing so we act only as your agent.
The terms and conditions of the third party service provider will apply.
12.2. If we are also providing surface transportation to you, these conditions apply to such surface transportation.
Such conditions are available from us upon request.

Article 13    Administrative Formalities

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13.1. Travel Documents
13.1.1. You are responsible for obtaining all required travel documents and visas and for complying with all laws,
regulations, orders, demands and travel requirements of countries to be flown from, into or through which you
transit.
13.1.2. We shall not be liable for the consequences to any passenger resulting from his or her failure to obtain such
documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
13.2. Prior to travel you must present all exit, entry, health and other documents required by law, regulation, order,
demand or other requirement of the countries concerned, and permit us to take and retain copies thereof. We reserve
the right to refuse carriage if you have not complied with these requirements, or your travel documents do not
appear to be in order.
13.3. Refusal of Entry
If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against us by the
Government concerned and for the cost of transporting you from that country. We may apply to the payment of such
fare any funds paid to us for unused carriage, or any funds of the passenger in the possession of us. The fare
collected for carriage to the point of refusal of entry or deportation will not be refunded by us.
13.4. Passenger responsible for Fines, etc.
If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with
laws, regulations, orders, demands or other travel requirements of the countries concerned
or to produce the required documents, you shall reimburse us on demand, any amount so paid or expenditure so
incurred. We may apply towards such payment or expenditure the value of any unused carriage on our ticket, or any
of your funds in our possession. The value of fine or penalty can vary from country to country and may be of a
higher value as the fare paid for your ticket. In your own interests be aware to observe the admission regulations of
each country you intend to travel to.
13.5. Customs Inspection
If required, you shall attend inspection of your Baggage, by customs or other Government officials. We are not
liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to
comply with this requirement.
13.6. Security Inspection
You are obliged to submit to any security checks by Governments, airport officials, Carriers or by us.
13.7. Transmission of Passenger Data
We are entitled to transmit your personal data and all personal reservation data in connection with your flight to
domestic and foreign authorities (including USA and Canada) if these authorities request us to do so due to
compelling legal rules and regulations in order to fulfill the contract of carriage.

Article 14 Liability for Damage
14.1.1. General
The liability of Belle Air and each Carrier involved in your journey will be determined by its own Conditions of
Carriage.
14.1.2. The transportation is subject to the liability rules of the Montreal Convention of 28 March 1999 and
Regulation (CE) N° 889/2002 and the other modifications and the rule and National Laws of the Member States.
14.1.3. Any liability we have for Damage, will be reduced by any negligence on your part which causes or
contributes to the Damage in accordance with applicable law.
14.1.4. We are liable only for damage occurring on our own flights. If we issue a ticket or check baggage over the
lines of another Carrier we do so only as an agent for such other Carrier. Nevertheless, with respect to checked
baggage the passenger shall also have a right of action against the first or last Carrier.
14.1.5. If the air carrier actually performing the flight is not the same as the contracting air carrier, you
have the right to address a complaint or to make a claim for damage against either. If the name or code (Code Share)
of an air carrier is indicated on the ticket, that air carrier is the contracting carrier.
14.1.6. We are not liable for any damage arising from its compliance with any laws or government regulations,
orders or requirements, or from failure of the passenger to comply with the same.
14.1.7. Our liability shall not exceed the amount of proven damages under any circumstances. We are only liable for
indirect or consequential damages when such damage was caused by our gross negligence or willful misconduct; the
provisions of the Convention shall continue to be applicable without change.
14.1.8. Any exclusion or limitation of liability of us shall apply to and be for the benefit of agents, servants and
representatives of us and any person whose aircraft is used by us and such person's agents, servants and
representatives. The aggregate amount recoverable from us and from such agents, servants, representatives and
persons shall not exceed the amount of our limit of liability.
14.1.9. Unless so expressly provided nothing herein contained shall waive any exclusion or limitation of

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liability of us under the Convention or applicable laws.
For passengers ho ill be traveling on an itinerary operated by one of Belle Air rope’s Code Share partners,
please see Article 2.3 for a discussion of rules that may differ from the rules described in this rule.
14.2 Compensation in Case of Death or Injury
14.2.1. There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 SDRs
(approximate 121.243 EUR) the air carrier cannot contest claims for compensation.
Above the amount, the air carrier can defend itself against a claim by proving that it was not negligent
or otherwise at fault.
14.2.2. If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate
economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death,
this advance payment shall not be less than 16,000 SDRs (approximate 17.600 EUR)
For passengers ho ill be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.
14.3 Destruction, Loss or Damage to Baggage
14.3.1. We are liable for destruction, loss or damage to baggage up to 1,131 SDRs (approximate 1,213EUR). In the
case of checked baggage, we are liable even if not at fault, unless the baggage was defective. In case of unchecked
baggage, the carrier is liable only if at fault. For passengers who will be traveling on an itinerary operated by one of
Belle Air rope’s Code Share partners, please see Article 2.3 for a discussion of rules that may differ from the
rules described in this rule.
14.3.2. Higher Limits for Baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by
paying a supplementary fee.
14.3.3. Complaints on Baggage
If the baggage is damaged, lost or destroyed the passenger must write and complain to the air carrier as soon as
possible. In case of damage to checked baggage, the passenger must write and complain within seven days and in
case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's
disposal.
14.3.4. We are not liable for damage to a passenger's baggage caused by property contained in passenger's baggage
unless we caused such damage by our gross negligence or willful misconduct. Any passenger whose property causes
damage to another passenger's baggage or to the property of us shall indemnify us for all losses and expenses
incurred by us as a result thereof.
For passengers ho ill be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.
14.4. Passenger and Baggage Delays
14.4.1. In case of passenger delay we are liable for damage unless we took all reasonable measures to avoid damage
or it was impossible to take such measures. In case of a flight delay of 2 hours or more we offer assistance to the
concerned passengers and a ticket refund according to Regulation (EC) No 261/2004.
14.4.2. In case of a baggage delay we are liable for damage unless we took all reasonable measures to avoid the
damage or it was impossible to take such measures.
For passengers ho ill be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.
14.5. Non-Carriage due to Overbooking
In case of a denied boarding we offer compensation, assistance and ticket refund within the scope of Regulation
(EC) 261/2004
14.5.1. The carrier will give priority to unaccompanied children, ill and handicapped people. In all other cases,
passengers will be allocated a seat on the aircraft in the order in which they check in, also taking into account any
specific interests.
14.5.2. When we reasonably expect to deny boarding on a flight, we first call for volunteers to surrender their
reservation in exchange for benefits.
14.5.3. Every passenger who is turned away is entitled to a compensation according to the Regulation EC 261/2004.
14.5.4. The financial compensation will be taken into account when deciding about further claim for damage.
14.5.5. Cancellation
In case of flight cancellation we offer assistance and ticket refund to the passenger within the scope of Regulation
(EC) 261/2004.

Article 15 Time Limitations for Claims and Actions
15.1. Notice of Claims
If you accept the baggage delivered to you unconditionally, we take for granted as long as opposite not proven, that

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it was delivered to you in good condition and according to the contract of carriage.
No action shall lie in the case of damage to baggage unless the person entitled to delivery complains to Carrier
forthwith after the discovery of the damage, and, in international air travel at the latest within seven days from the
date of receipt; and in the case of any damage resulted due to delay, unless the complaint is made at the latest within
21 days from the date on which the baggage has been placed at his disposal. Every complaint must be made in
writing and dispatched within the times aforesaid.
For passengers ho ill be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.
15.2. Limitation of Actions
Any right to damages shall be extinguished if an action is not brought within two years reckoned from the date of
arrival at the destination, or from the date on which the aircraft ought to have arrived, or from the date on which the
carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court
assigned the case.
For passengers ho ill be traveling on an itinerary operated by one of Belle Air’s Code Share partners, please see
Article 2.3 for a discussion of rules that may differ from the rules described in this rule.

Article 16 Other Conditions
Carriage is also provided in accordance with certain other regulations and conditions applying to or adopted by us.
These regulations and conditions which may vary from time to time are important. They concern among other
things: the carriage of unaccompanied minors, pregnant women, and sick passengers, restrictions on use of
electronic devices and items, the on board consumption of alcoholic beverages.
Regulations and conditions concerning these matters are available from us upon request.




ANNEX 2           TICKET MODIFICATION RULES, RESTRICTIONS, PENALTIES AND FEES

Fare Rules - PROMOTIONAL (U, O, R, G, X)
                               Eur 1, 9, 19, 29, 39
Cancellation: In case the passenger decides to cancel its flight the fare is not refundable.
The fees and the charges of the carrier are not refundable as well. In case the cancellation
is made 24 hours before the date of departure of the purchased flight it is possible to
request the refund of the government taxes (IT, AL, WM, TK, GR, DE, CH, BE, MK, HR).
Change of date/time: The date and the time of departure may be modified up to 3 hours
before departure of the purchased flight by paying a penalty and booking the new flight on
the same class of booking; if the latter is not possible, it is possible to pay the difference
with the immediate higher available tariff, plus a penalty of 40,00 Eur.
Change of route: The route can be modified up to 3 hours before departure of the
purchased flight by paying a penalty and booking the new flight on the same class of
booking; if the latter is not possible, it is possible to pay the difference with the immediate
higher available tariff, plus a penalty of 40,00 Euro.
Change of name: The change in name is allowed up to 3 hours before departure of the
purchased flight by paying a penalty of 60,00 Eur and booking the new flight on the same
class of booking; if the latter is not possible, it is possible to pay the difference with the
immediate higher available tariff, plus a penalty of 60,00 Eur. If for the flights R/T


Agent’s contract                                                                                            Page 28
composed of 2 fees of O/W is given ONLY one ticket only ONE change in name is possible,
to be made up to 3 hours before the flight departure.
Non show on the purchased flight is not entitled to any refunding.
Denied boarding due to lack of travel documents is not entitled to any refunding.
Registered Luggage: For each passenger, except for the infants who have no right of
luggage, the weight limit of the registered luggage is 20 kg total for a maximum of two
luggage. For every kilogram over this limit, the payment of 8,00 Euro is charged. The space
between the length, height and the depth of each luggage should not be more than 160 cm.
Hand Luggage:On board of the aircraft every passenger can bring only one hand-luggage
not registered with a weight not exceeding 6 kg and dimensions not exceeding 110 cm (sum
of length + height + depth).

Fare Rules - ECONOMY 1 (L, M, N, Q, T, V)
                       Eur 49, 59, 69, 79, 89, 99
Cancellation: In case the passenger decides to cancel its flight the fare is not refundable.
The fees and the charges of the carrier are not refundable as well. In case the cancellation
is made 24 hours before the date of departure of the purchased flight it is possible to
request the refund of the government taxes (IT, AL, WM, TK, GR, DE, CH, BE, MK, HR).
Change of date/time: The date and the time of departure may be modified up to 3 hours
before departure of the purchased flight by paying a penalty and booking the new flight on
the same class of booking; if the latter is not possible, it is possible to pay the difference
with the immediate higher available tariff, plus a penalty of 40,00 Eur.
Change of route: The route can be modified up to 3 hours before departure of the
purchased flight by paying a penalty and booking the new flight on the same class of
booking; if the latter is not possible, it is possible to pay the difference with the immediate
higher available tariff, plus a penalty of 40,00 Eur.
Change of name: The change in name is allowed up to 3 hours before departure of the
purchased flight by paying a penalty of 40,00 Eur and booking the new flight on the same
class of booking; if the latter is not possible, it is possible to pay the difference with the
immediate higher available tariff, plus a penalty of 40,00 Euro. If for the flights R/T
composed of 2 fees of O/W is given ONLY one ticket only ONE change in name is possible,
to be made up to 3 hours before the flight departure.
Non show on the purchased flight is not entitled to any refunding.
Denied boarding due to lack of travel documents is not entitled to any refunding.
Registered Luggage: For each passenger, except for the infants who have no right of
luggage, the weight limit of the registered luggage is 20 kg total for a maximum of two
luggage. For every kilogram over this limit, the payment of 8,00 Euro is charged. The space
between the length, height and the depth of each luggage should not be more than 160 cm.
Hand Luggage:On board of the aircraft every passenger can bring only one hand-luggage
not registered with a weight not exceeding 6 kg and dimensions not exceeding 110 cm (sum
of length + height + depth).

Fare Rules - ECONOMY 2 (B,           C,      D, E,       H,   I,   K,     S, W,       Z)
                         Eur 109, 119, 129, 139, 149, 159, 169, 179, 189, 199
Cancellation: In case the passenger decides to cancel its flight the fare is refundable 25%.
The fees and the charges of the carrier are not refundable. In case the cancellation is made
24 hours before the date of departure of the purchased flight it is possible to request the
refund of the government taxes (IT, AL, WM, TK, GR, DE, CH, BE, MK, HR).
Change of date/time: The date and the time of departure may be modified up to 3 hours
before departure of the purchased flight by paying a penalty and booking the new flight on
the same class of booking; if the latter is not possible, it is possible to pay the difference
with the immediate higher available tariff, plus a penalty of 30,00 Eur.
Change of route: The route can be modified up to 3 hours before departure of the
purchased flight by paying a penalty and booking the new flight on the same class of
booking; if the latter is not possible, it is possible to pay the difference with the immediate

Agent’s contract                                                                       Page 29
higher available tariff, plus a penalty of 30,00 Eur.
Change of name: The change in name is allowed up to 3 hours before departure of the
purchased flight by paying a penalty of 30,00 Eur and booking the new flight on the same
class of booking; if the latter is not possible, it is possible to pay the difference with the
immediate higher available tariff, plus a penalty of 30,00 Eur.If for the flights R/T composed
of 2 fees of O/W is given ONLY one ticket only ONE change in name is possible, to be made
up to 3 hours before the flight departure.
Non show on the purchased flight is not entitled to any refunding.
Denied boarding due to lack of travel documents is not entitled to any refunding.
Registered Luggage: For each passenger, except for the infants who have no right of
luggage, the weight limit of the registered luggage is 20 kg total for a maximum of two
luggage. For every kilogram over this limit, the payment of 8,00 Euro is charged. The space
between the length, height and the depth of each luggage should not be more than 160 cm.
Hand Luggage:On board of the aircraft every passenger can bring only one hand-luggage
not registered with a weight not exceeding 6 kg and dimensions not exceeding 110 cm (sum
of length + height + depth).

Fare Rules - NORMAL (J, A,             F,     P)
                    Eur 209, 219, 229, 239
Cancellation: In case the passenger decides to cancel its flight the fare is refundable 50%.
The fees and the charges of the carrier are not refundable. In case the cancellation is made
24 hours before the date of departure of the purchased flight it will be also a refund of the
government taxes (IT, AL, WM, TK, GR, DE, CH, BE, MK, HR).
Change of date/time: The date and the time of departure may be modified up to 3 hours
before departure of the purchased flight by paying a penalty and booking the new flight on
the same class of booking; if the latter is not possible, it is possible to pay the difference
with the immediate higher available tariff, plus a penalty of 20,00 Eur.
Change of route: The route can be modified up to 3 hours before departure of the
purchased flight by paying a penalty and booking the new flight on the same class of
booking; if the latter is not possible, it is possible to pay the difference with the immediate
higher available tariff, plus a penalty of 20,00 Eur.
Change of name: The change in name is allowed up to 3 hours before departure of the
purchased flight by paying a penalty of 20,00 Eur and booking the new flight on the same
class of booking; if the latter is not possible, it is possible to pay the difference with the
immediate higher available tariff, plus a penalty of 20,00 Eur.If for the flights R/T composed
of 2 fees of O/W is given ONLY one ticket only ONE change in name is possible, to be made
up to 3 hours before the flight departure.
Non show on the purchased flight is not entitled to any refunding.
Denied boarding due to lack of travel documents is not entitled to any refunding.
Registered Luggage:For each passenger, except for the infants who have no right of
luggage, the weight limit of the registered luggage is 20 kg total for a maximum of two
luggage. For every kilogram over this limit, the payment of 8,00 Euro is charged. The space
between the length, height and the depth of each luggage should not be more than 160 cm.
Hand Luggage: On board of the aircraft every passenger can bring only one hand-luggage
not registered with a weight not exceeding 6 kg and dimensions not exceeding 110 cm (sum
of length + height + depth).




Agent’s contract                                                                      Page 30

								
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