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					ODYSSEY magazine
ODYSSEY magazine published by The Business To Business Travel Websites Group

                       Published by The Business to Business Travel Websites Group

      Business To Business Travel
            Websites Group
                                                     Virgin Atlantic And V Australia
        #26-16318 82nd Avenue
        Surrey, British Columbia
                                                     Announce Frequent Flyer Partnership
            Canada, V3S 2L7
                                                     Virgin Atlantic and V Australia have joined            accrue ‘Points’ or ‘Miles’ regardless of which
           Tel: (604) 543-7375
                                                     forces in a new loyalty programme agreement            network they are flying on.
          Fax: (604) 543-7376
                                                     which allows travellers to earn miles when
                                                     flying on the networks of both airlines.               “Through this arrangement we are able to
                                                                                                            further reward those who prefer to fly with
                                                     This reciprocal frequent flyer agreement               and remain loyal to Virgin branded airlines
   Covering all aspects of the “business”
                                                     enables Virgin Atlantic’s Flying Club Members          and we hope this gives our Guests added
 of Business Travel globally & regionally...
                                                     and V Australia’s Velocity Members to earn             incentive to do so.”
                                                     Velocity Points or Flying Club Miles on both V
           Asia Pacific News
                                                     Australia and Virgin Atlantic flights.                 There are two Virgin Round The World

                                                                                                            Fares available – ‘Virgin Global East’ and
                                                     Virgin Atlantic Chief Executive, Steve                 ‘Virgin Global West’. The ‘Virgin Global East’
     Central & South America News
                                                     Ridgway, said, “We are very pleased to                 option takes passengers from Heathrow
                                                     launch this new partnership with V Australia.          to Hong Kong and then onto Sydney with
                                                     It is great news that our passengers will now          Virgin Atlantic, from Sydney to Los Angeles
   Europe, Middle East & Africa News
                                                     be able to earn miles when travelling with             with V Australia, returning from Los Angeles
                                                     our sister airline and a fantastic added bonus         to London with Virgin Atlantic. The ‘Virgin
                                                     for those travellers that have booked Virgin           Global West’ option takes passengers from
          North America News
                                                     Round the World fares. The combination of              London Heathrow to Los Angeles with Virgin

                                                     Virgin Atlantic and V Australia offers travellers      Atlantic, then onto Sydney with V Australia,
                                                     huge flexibility and some of the best value            from Sydney to Hong Kong and then back to
                THE STAFF
                                                     round the world fares available – and now              London with Virgin Atlantic.
                                                     they will be able to earn more miles when
    Group Publisher/Managing Editor
                                                     they fly to these exciting destinations.”              The two airlines are currently working on plans
   Colin J. Holden -
                                                                                                            to introduce reciprocal mileage redemption.
                                                     Virgin Blue Chief Executive, Brett Godfrey,            This joint venture is in addition to the existing
           Associate Editor
                                                     said, “This is obviously a natural fit for both V      frequent flyer partnership between Virgin
   Brian Menzies-
                                                     Australia and Virgin Atlantic and great news           Atlantic and Virgin Blue which was launched
                                                     for our Guests who now have the ability to             in 2008.
              Associate Editor
       Bill Tice -

            Associate Editor
                                                     MasterCard and MobileXpense
   Sandra Tice -                Travel Management Solutions
             Associate Editor                        MasterCard Europe and MobileXpense                     comments:           “Today’s       announcement
    Anita Streifel -             will extend their cooperation to deliver               underlines our commitment at MasterCard
                                                     enhanced expense management solutions                  to make the end-to-end payments process
           Associate Editor                          for businesses. Under this agreement, card             as smooth and as efficient as possible for
   Edward Lambert -                 issuers and their commercial customers                 businesses of any size. The alliance with
                                                     will be able to integrate their MasterCard             MobileXpense is a perfect fit for our strategy
           Technology Editor                         corporate card programmes directly with                of providing powerful, yet customizable
  Marten Streifel -             MobileXpense’s web-based travel and                    integration solutions, offering both robustness
                                                     expense management platform. Companies                 and flexibility. In times of significant demands
             Editorial Intern                        will benefit from a seamless workflow, whereby         on cost and compliance, automated
     Ben Holden -                 MasterCard spend data is automatically sent            consolidation and reporting tools have proven
                                                     to MobileXpense’s online tool, reducing                to deliver real bottom-line savings and better
       Production/Design Intern                      time and cost spent on consolidating the               control for companies’ travel management
     Sam Holden -                 T&E payment process – from booking trips               activities. Offering this additional service will
                                                     to reimbursing expenses. Having passed a               allow corporate issuers to provide enhanced
                                                     number of due diligence requirements related           value to their customers while differentiating
  Requests for an Editorial Calendar and/            to the storing and handling of expense                 themselves in a competitive marketplace.”
    or Editorial Submissions for Odyssey             information, MobileXpense has recently
    magazine and/or any of our websites              received MasterCard certification.                     According to the results of the 2008 MasterCard
  should be sent to just one email address                                                                  Worldwide T&E Expense Management Best
                                                     Rene Stynen, Head of Large Market                      Practices Study, data integration can help
   Send to:                       Commercial Products, MasterCard Europe,                                              continued on page ten

American Express                                     bmi Rolls Out Chauffeur                                Wyndham Hotels
Business Travel Hotel                                Drive On Key Regional                                  and Resorts Expands
Management Solutions                                 Business Routes                                        In Latin America
American Express Business Travel, a global           bmi, the business airline, has extended its            Wyndham Hotels and Resorts has announced
leader in business travel management,                complimentary Chauffeur Drive service to               its continued expansion in Latin America with
estimates that companies are collectively...         include UK regional airports. The service is...        the grand opening of the Wyndham...
                           continued on page three                                  continued on page six                                continued on page nine

July 13, 2009                                                                                                                                      page one
ODYSSEY magazine published by The Business To Business Travel Websites Group
  IN THE NEWS                                     CONTENTS
  HRG Strengthens                               Virgin Atlantic And V Australia                                            page 1
                                                Announce Frequent Flyer Partnership
  Its Presence In Brasil                        MasterCard and MobileXpense
  With Grupo Alatur                             Travel Management Solutions
                                                American Express Business Travel Hotel Management Solutions
  Hogg Robinson Group (HRG) has today           bmi Rolls Out Chauffeur Drive On Key Regional Business Routes
  announced a strategic agreement with          Wyndham Hotels and Resorts Expands In Latin America
  Grupo Alatur, the largest business entity
  in Brazil focussed on corporate travel.       HRG Strengthens Its Presence In Brasil With Grupo Alatur                   page 2

  Established in 1991, Grupo Alatur’s           American Express Business Travel Hotel Management Solutions                page 3
  core business centres on corporate            San Diego’s Aer Travel Joins Altour
  travel and boasts an extensive portfolio
  of valued clients. The company will           HRG Presents Corporate Travel & Expense Management Forum (CTEMF) 2009 page 4
  continue to be branded HRG Brasil and         ITP In Ireland - Shandon Corporate Travel
  will be a significant force for HRG in        SAS Group Signs Long-Term Content Agreement With Amadeus
  Latin America.                                Travelport GDS Signs Agreement With Safi Airways

  The alliance will further strengthen HRG’s    Travelport and PSP International Form Payment Solutions Joint Venture      page 5
  strategic operations in Latin America,        Travelport GDS Launches Rapid Reprice In The UK & Ireland
  offering Grupo Alatur and its clients         Japan Ryokan Association Selects Utell Connect and NetbookerNG
  access to HRG’s range of products and
  services, including technology.               Emirates Goes The Extra Mile To Help Businesses                            page 6
                                                Korean Air Expands Codeshare With Uzbekistan Airways
  HRG and Grupo Alatur have also                American Airlines Enhances Customers’ Inflight Dining Experience
  agreed an option for HRG to acquire           bmi Rolls Out Chauffeur Drive On Key Regional Business Routes
  an initial minority stake in Grupo Alatur
  and in common with all HRG partner            Etihad Airways and Cyprus Airways Sign M.O.U.                              page 7
  contracts Grupo Alatur have also agreed       Delta Air Lines and Virgin Blue Airlines Group To Form Joint Venture
  to give HRG a right of first refusal on the   Jet Airways And Turkish Airlines Enter Into Frequent Flyer Partnership
  disposal of any other shares in Grupo         New Service At Lufthansa First Class Lounge At Munich
                                                Jet Airways Announces Second Daily Service To Bangkok From Mumbai          page 8
  David Radcliffe, Chief Executive of           Emirates’ A380 Super-Jumbo To Serve Paris From February 1st, 2010
  HRG, commented: “It gives me great            JAL Expands Code Share Agreement With Air France
  pleasure to welcome Grupo Alatur to the       Lufthansa Expands In Africa – New Flights To Libreville, Gabon
  HRG worldwide network. The company            Singapore Airlines To Operate 4 Daily Flights Between Singapore & Manila
  has a great synergy with HRG’s
  corporate culture: it is client focussed      Wyndham Hotels and Resorts Expands In Latin America                        page 9
  and recognises that its staff are its         Mandarin Oriental, Jakarta To Re-Open This October
  greatest asset. The level of expertise        Taj Boston Offers ‘Ultimate Takeover Package’ For Meetings
  and knowledge that Grupo Alatur has in        Hilton Cancun Golf & Spa Resort Launches New Meeting Space
  the market will provide our clients with
  an unparalleled level of service.”            Special Preview Rate For Stays At The Sumptuous Peninsula Shanghai         page 10
                                                The Sheraton Incheon Hotel                   Accor and Jet Airways Team Up For Frequent Flyer Mileage Accrual

                                                EPIC, Miami’s Innovative High-Tech, High-Touch Offerings                   page 11
                                                Choice Awards Quality Hotel Edinburgh Airport

                                                Economist Group Ranks Honolulu 4th Best City For Business Travel           page 12
                                                Speakers Line Up For Asian Aerospace’s 09 Congress Programme
                                                ADNEC’s ExCeL London Wins UK ‘Venue of the Year’
                                                Hotelzon UK Wins Tenders For Exhibitions Online Hotel Bookings

                                                Shepard Exposition Services Partners With Three Companies                  page 13
                                                AIPC 2009 Annual Conference Delivers
                                                Extend Your Stay In Britain With The EventBritain BritRail Pass

                                                Northrop Grumman Awards T & E Card Business To J.P. Morgan                 page 14
                                                UATP Announces Strategic Partnership With paysafecard group
                                                Eurostar Sees 22% Rise In Travellers To Amsterdam
                                                UATP Adds Virgin America As New Merchant

                                                American Express Business Travel VP & GM Global Supplier Relations         page 15
                                                AirPlus International Promotes Aaron Kelling To Executive Vice President
                                                El Al Israel Airlines Names NE Regional Sales Manager
                                                Hilton Names Andrew Flack VP Global Brand Marketing
                                                Wyndham Appoints Travel Systems Expert As Global Marketing Leader

July 13, 2009                                                                                                                page two
ODYSSEY magazine published by The Business To Business Travel Websites Group
   TRAVEL MANAGEMENT                                                                                   San Diego’s
                                                                                                       Aer Travel Joins Altour
American Express                                 New Solutions for Strategically Managing
                                                 and Optimizing Hotel Spend:
Business Travel Hotel                                                                                  Seasoned and successful San Diego
                                                                                                       area independent agency Aer Travel
Management Solutions                             American Express Business Travel expanded
                                                                                                       has joined forces with ALTOUR. The
                                                 its strategic hotel sourcing and program
                                                 management offerings to include new                   announcement was made by Alexandre
American Express Business Travel, a global
                                                 services for companies of all sizes and travel        Chemla, founder and owner of ALTOUR.
leader in business travel management,
estimates that companies are collectively        volume:
                                                                                                       “We are very pleased to have Aer Travel
wasting half a billion dollars annually by
                                                 - Complete Suite by Preferred Extras                  join ALTOUR because the synergy
failing to strategically manage their hotel                                                            created by the two of us working together
program. To help identify whether or not
                                                 The newly created program provides                    will strengthen both entities’ brands within
companies are optimizing 100 percent of this
                                                 discounted rates on leading hotel brands,             the growing San Diego travel market,”
T&E category, American Express is offering
                                                 comprising more than 7,000 properties, in             Chemla said. “We have utmost respect
a complimentary hotel program assessment
                                                 North America and exclusive international             for the company and its president, Gil
which will determine if companies are paying
                                                 locations. American Express has negotiated            Saidy,” he added. “We look forward to
the right price, spending for the right reason
                                                 discounts with these hotels with typical              doing great things together.”
and spending the right way.
                                                 savings of up to 15 percent off the best
                                                 available rate.                                       “ALTOUR offers excellent support with
Based on the findings, American Express                                                                its many branded services,” said Saidy.
will    offer    participating    companies
                                                 Participating hotels help drive the adoption          “We know this move will increase our
recommendations on how to more effectively
                                                 of the program across a company’s traveler            competitive edge in the San Diego
manage this area of spend. The Company is
                                                 base through loyalty rewards benefits,                market. We’re excited about the potential
also announcing two new hotel management
                                                 including up to 1,000 bonus points for each           for growth,” he added.
solutions; Complete Suite by Preferred
Extras program and hotel eXpert, both aimed      stay or automatic upgrades to gold or elite
                                                 program status.                                       Aer Travel was founded in 1983 and
at providing companies a hotel program                                                                 serves the corporate, leisure and
that meets their individual needs and drives
                                                 “By negotiating guaranteed discounted                 entertainment markets in the greater San
savings. Finally, companies that participate
                                                 rates otherwise unattainable for mid-sized            Diego area. Noteworthy is its following
in the assessment will also receive a new
                                                 companies, they will no longer have the               by the San Diego Chargers football team
white paper developed by American Express’
                                                 stress of the RFP process and can generate            and its fans. The agency has handled the
Advisory Services group that offers expert
                                                 a much higher net effective discount across           team’s travel arrangements for more than
insight into how to effectively manage this
                                                 properties,” continued Sedky. “Further,               10 years, and has organized road trips
T&E category.
                                                 Complete Suite provides these discounts to            for fans the past several years, including
                                                 companies that spend under $10,000 annually           over 300 fans and Chargers staff to their
Snapshot of Missed Savings Opportunities:
                                                 on hotels which is a significant differentiator       game in London last year. “We have
                                                 as most programs require minimums larger              road trips to all games planned in 2009,”
- An average of 22 percent of travel bookings
                                                 than this amount for just one hotel chain.”           Saidy said, “including marquis games in
are non-compliant with corporate policy                                                                Pittsburgh, New York and Dallas.”
- Nearly 40 percent of air bookings with an
overnight trip do not include a hotel booking    - hotel eXpert
                                                                                                       In joining ALTOUR, Aer Travel gains
- Mid-sized companies can save 10-15
                                                 This new offer provides consultative, end-            access to the benefits available through
percent off best available rates through
                                                 to-end delivery of insight and advice aimed           ALTOUR’s recent signing of a joint
preferred supplier program
                                                 at uncovering savings opportunities for               program with American Express Travel.
                                                 companies with significant hotel spend.               The agreement is designed to strengthen
Creating the Right Hotel Program for You:
                                                 hotel eXpert meets the broad needs of                 and expand services for American
                                                 travel managers up to the C-suite and allows          Express U.S. Representative Travel
To assist companies in determining whether
                                                 companies the freedom of not having to                Network and ALTOUR’s travelers around
or not they are strategically managing and
                                                 manage the RFP sourcing and administration            the globe.
optimizing their hotel program, American
Express Business Travel is offering companies    of a hotel program. Through this offering
                                                 American Express Business Travel identifies           
a chance to evaluate the effectiveness of
                                                 specific high-level savings opportunities             
their hotel program through a new free
assessment. By reviewing the principles          through:
of right price, right reason and right way,                                                          manage corporate hotel programs, both online
companies will be fitted with recommendations    - Needs based strategic sourcing that               and offline. The solution brings together
on how to best structure a hotel program         leverages best in class benchmarking data           properties from a variety of sources including
that meets their needs and closes any                                                                global distribution systems, consolidators
savings gaps. To initiate the assessment,        - Guaranteed savings and demonstrated ROI           and direct hotel connections into one single
companies should visit the American Express      through a consultative approach                     source and can offer a variety of rates, from
Business Travel online community at www.                                                             rack rates to last-minute Internet offers and and click on         - Application of tools and solutions to further     exclusive merchant rates
“Hotel Program Assessment.”                      drive traveler compliance and effectively
                                                 manage demand                                       - Pre-Trip Auditor - Automated solution
“Most companies currently are not fully                                                              providing improved control of travel policies
realizing the benefits of a well sourced hotel   Aside from the new offerings announced              and expenses by allowing companies to
program,” said Hervé Sedky, vice president       today, companies can utilize existing               review out of policy business travel prior to
and general manager of Global Advisory           American Express Business Travel services           ticketing. The customizable solution audits
Services, Corporate Meeting Solutions and        to help build a more robust hotel program.          all online and offline bookings processed
Global Business Partnerships for American        These existing solutions include:                   allowing policy compliance across all booking
Express Business Travel. “Negotiating                                                                channels
discounted hotel rates is only one aspect of     - Hotel Rate Trax – Compares a company’s
strategically managing this T&E category.        negotiated hotel rates to what is actually loaded   In accordance with American Express
Companies also need to focus more on             in the global distribution systems and reports      Business Travel’s STEPS, advice created to
improving traveler compliance, ensuring          the results, including any discrepancies and        help companies achieve best-in-class travel
discounted rates are loaded correctly and        the amount of the difference                        and expense management, expansion of
offered at the point of sale and confirming                                                          its hotel solutions provides companies with
travel is aligned with business goals.”          - Hotel Hub - Aimed at delivering better control    access to Sourcing savvy and drives greater
                                                 of hotel spend and a more efficient way to          Precision and control of travel management

July 13, 2009                                                                                                                            page three
ODYSSEY magazine published by The Business To Business Travel Websites Group
programs.       Additional STEPS include           Harald Weber-Liel, General Manager of HRG            continues to develop its travel management
Transforming the model, Empowering the             China, will moderate a session on exploring          network with the addition of Shandon
traveler, and Service Excellence.                  alternative travel practices to lower cost whilst    Corporate Travel in Ireland.
                                                   complying with business objectives.
“Companies no longer have the financial                                                                 Ian Epps, Director of Partnership Relations
flexibility to overlook potential cost savings     Dinesh Chauhan, Regional Supply Director             with ITP said, “Shandon Corporate Travel is
associated with a loosely managed hotel            of Travel of Philips Asia Pacific, will provide      well-known in the Irish market with experience
program,” added Sedky. “By implementing a          expert opinion on enhancing the travel supply        of working in a multinational environment in
few policy and compliance changes, utilizing       chain in response to new market dynamics.            various areas of the business. With its strong
turn-key solutions and tools like Complete                                                              focus on quality and technology, Shandon
Suite, and sharpening sourcing practices to        Yves Galimidi, Global Travel Service Manager         Corporate Travel is an important addition to
make sure they are truly strategic, companies      of IKEA, will analyze the impact of the current      our expanding coverage in Europe.”
of all sizes have the potential to drive a         global economic climate on China’s business
significant piece of revenue back to the           travel market and identify saving opportunities      Michael Doorley, Managing Director of
bottom line.”                                      through consolidating sourcing strategies and        Shandon Corporate Travel said how delighted
                                                   channels.                                            his company is to be the ITP partner in Ireland                                                                           and he is looking forward to developing new
           businesstravel                          Organised by Marcus Evans, the two-day               business and strong ties with ITP partners                  event is slated to attract between 40-60             worldwide. “We see new opportunities                       individuals heading corporate travel-related         to capture a substantial amount of new
                                                   departments, in addition to tourism and              corporate and MICE business and welcome
                                                   hospitality professionals.                           our relationship with ITP. As the ITP partner in
HRG Presents Corporate                                                                                  Ireland we will actively support other partners
Travel & Expense                                   ITP In Ireland                                       worldwide in securing new business”, said
                                                                                                        Michael Doorley.
Management Forum                                   - Shandon Corporate Travel
(CTEMF) 2009                                                                                             
                                                   ITP   -   International    Travel    Partnership
Hogg Robinson Group (HRG) will be the
platinum sponsor of CTEMF 2009 in Beijing,
14-15 July, where it will spearhead discussions      GDS/CRS
on challenges to the business travel industry
and strategies to maximise T&E cost savings        SAS Group Signs                                      Executive Vice President, Commercial,
                                                                                                        Amadeus. “We are delighted with this latest
and improve corporate bottom line in light of      Long-Term Content                                    development in our long-standing distribution
the economic downturn.                             Agreement With Amadeus                               relationship with SAS Group.”
The forum will feature a panel of eminent                                                               Amadeus has access to the full content of
                                                   The SAS Group, Northern Europe’s largest
speakers from top corporations including                                                                130 airlines, representing over 255 million
                                                   airline group has signed a five year, full content
HRG China, Haier, Philips, Cathay Pacific,                                                              bookings a year.
                                                   agreement with Amadeus, a global leader in
General Electric Company Water & Process           technology and distribution solutions for the
Technologies Group, Invensys, Caterpillar                                                                  
                                                   travel and tourism industry, guaranteeing its
and IKEA. Recognising that business travel                                                                 
                                                   travel agents access to the full range of fares
is a major expense reduction channel during        and inventory of SAS Scandinavian Airlines,
a financial crisis, HRG is keen to take an         Widerøe, Blue1 and Estonian Air.
active role in examining macro economy                                                                  Travelport GDS
trends, its implications on corporate travel
strategies and achieving effective T&E cost
                                                   The agreement ensures that the airlines’             Signs Agreement
                                                   schedules, fares, last seat availability and
management.                                        associated inventory available through               With Safi Airways
                                                   Amadeus will be the same as through the
HRG’s CEO, David Radcliffe, will helm                                                                   Travelport GDS has reinforced its leading
                                                   airlines’ other sales channels worldwide.
a session analysing the new global and                                                                  position in the Middle East by signing a new
                                                   This agreement provides the customer with
regional economic environment, and provide                                                              participation agreement with regional carrier,
                                                   the confidence that they have access to the
direction on corporate travel strategy in order                                                         Safi Airways. The deal comes as the airline
                                                   widest range of fares through Amadeus and
to help companies formulate more proactive                                                              launches its first European service – Frankfurt
                                                   demonstrates SAS Group’s commitment to
measures to equip them for the economic                                                                 to Kabul.
                                                   the travel agencies channel.
                                                   “This agreement is of very significant               Operating from a hub in Afghanistan’s capital,
“This forum will benefit companies seeking to                                                           Kabul, Safi Airways offers domestic routes to
                                                   importance in order for SAS to offer very
learn how major stakeholders in the business                                                            Kandahar, Herat and Mazar-e Sharif as well
                                                   competitive products and services to our
travel industry are adjusting their policies for                                                        as international services to Dubai, Kuwait,
                                                   customers worldwide,” says Robin Kamark,
the current fiscal year and coping with the                                                             Abu Dhabi and Sharjah. A new secondary
                                                   SVP and Chief Marketing & Sales Officer,
financial crisis,” said Radcliffe, an industry                                                          hub in Dubai has recently been established
                                                   SAS Scandinavian Airlines.
veteran of 30 years recognised as a pioneer                                                             to offer the first non-stop services from the
and innovator in the business travel industry,                                                          UAE to Kandahar and Mazar-e-Sherif.
                                                   “This five year agreement with Amadeus
and a dynamic catalyst behind HRG’s                delivers service and simplicity for our
growth.                                                                                                 The deal with Travelport GDS provides both
                                                   customers as it will give the best access to
                                                   SAS products in all geographical markets.            Galileo and Worldspan-connected travel
“The present economic climate presents                                                                  agents worldwide with access to the most up-
                                                   The agreement ensures that SAS will have
opportunities for the business travel industry                                                          to-date fares and routes from the carrier as
                                                   acompetitive distribution by using Amadeus
to assess its vulnerabilities in order to                                                               well as the ability to e-ticket bookings.*
                                                   as a partner in all sales channels both in
minimise the impact of the downturn, and           Scandinavia and in our international markets.
propose solutions to create better practices                                                            “Travelport is one of the world’s most
                                                   Our customers will find the best possible rate
to achieve the ideal bottom line.”                                                                      important GDS providers and its Galileo
                                                   through any travel agency using Amadeus
                                                   and the travel agent will benefit from the           platform is the clear market leader in the
Key speakers at the forum will include:            sophisticated solution offered by Amadeus,”          Middle East. It therefore makes perfect sense
                                                   says Kamark.                                         for us to capitalize on its undoubted expertise
James Stevenson, Executive Vice President                                                               and global reach,” explained Safi Airways
of HRG Asia Pacific, will cover a case study       “Over 70% of all airline bookings made through       chief commercial officer Claus Fischer. “Our
conducting total cost management and               Amadeus travel agencies are on airlines              thrice-weekly Frankfurt-Kabul service which
showcase best practices in corporate travel        which have signed full content agreements            started in June is further facilitating air travel
and expenses management.                           with Amadeus,” says Philippe Chérèque,               to Afghanistan.”

July 13, 2009                                                                                                                                  page four
ODYSSEY magazine published by The Business To Business Travel Websites Group
Jérôme Moisan, general manager for the               payment solutions that supports both air and
UK & Ireland, Travelport GDS added: “Safi            non-air transactions. Other payment and             Japan Ryokan
Airways is a perfect example of an exciting
and very innovative airline and we look
                                                     settlement systems generally do one or the
                                                     other but not both,” Bishop added.
                                                                                                         Association Selects
forward to working closely with them over the                                                            Utell Connect and
coming months and years. Our extensive               The eNett joint venture will have four              NetbookerNG
distribution network will enable Safi Airways        designated Travelport board members,
to maximise its global presence and reach            including the Chairman, Keith Woodcock,             The premier Japan Ryokan Association
out to new markets.”                                 Senior Vice President New Business                  has teamed up with Utell Hotels &
                                                     Development of Travelport GDS. Two PSP              Resorts as its partner of choice to offer
                       directors will serve on the joint venture board -
                                                                             selected member properties throughout
                                                     leading payment expert, Rob Bishop, will join       Japan worldwide distribution via Utell
                                                     the joint venture as Executive Director, while      Connect and NetBooker NG, services
Travelport and PSP                                   PSP founder Anthony Hynes will assume the
                                                     role of Chief Executive Officer.
                                                                                                         powered by Pegasus Solutions.
International Form Payment                                                                               By choosing Utell Connect, the Japan
Solutions Joint Venture                              PSP was formed in Australia in 2003 and has         Ryokan Association properties will be
                                                     established relationships with leading travel       connected to the four Global Distribution
Travelport has entered into a strategic              service providers, airlines and logistics firms.    Systems (GDSs) via the Pegasus Switch
relationship with PSP International to form          Travelport GDS owns the global distribution         over the next few months. Additionally,
a joint venture company to provide state-of-         system (GDS) business that includes the             the ryokans will offer rate and availability
the-art innovative and integrated payment            Galileo, Apollo and Worldspan platforms and         information in Pegasus’ Online Distribution
solutions tailored specifically for the travel       provides mission critical systems to a number       Database (ODD) for distribution to online
industry. The joint venture, in which Travelport     of the world’s leading airlines such as Delta,      travel agencies (OTAs), corporate travel
holds a majority stake, was completed on             United, Emirates and Air New Zealand.               departments and tour operators. The
June 24, 2009.                                                                                           Japan Ryokan Association will also
                                                                                                         implement Pegasus’ leading Internet
The joint venture will be branded “eNett, A          Travelport GDS                                      booking       engine,       NetBooker    NG,
Joint Venture with Travelport.” It leverages                                                             exclusively, to enable receipt of Internet
the existing successful payment and                  Launches Rapid Reprice                              bookings directly from consumers. This
settlement capabilities already established          In The UK & Ireland                                 is the first deal of its kind in Japan, where
by PSP International in the Pacific region                                                               traditionally the ryokans have previously
with Travelport’s world-wide travel product          Travelport GDS, one of the world’s leading          not been bookable online.
distribution capabilities and significant airline,   providers of global distribution systems (GDS),
rail operator, hotel and car rental relationships.   has announced the launch of Travelport              “We’re proud to offer a unique and spiritual
The joint venture also leverages Travelport’s        Rapid Reprice, the travel industry’s leading        accommodation experience in Japan,
leading position with the on and off-line travel     ticket re-pricing technology, to Galileo and        with our collection of the best ryokans,”
agency community and its global brand in the         Worldspan customers in the UK and Ireland.          said Masao Koseki, executive director
sector. The two companies have enjoyed a             Rapid Reprice was developed by Worldspan            of the Japan Ryokan Association. “Utell
strong commercial relationship since 2003.           in the mid 1990’s and was identified early on       Connect has provided us with a market-
                                                     as a key benefit of the Galileo/Worldspan           leading distribution solution, enabling
The eNett suite of products will enable              integration.                                        us to offer worldwide access to our
automated payments, settlement and                                                                       properties, so the world can experience
reporting between travel agencies and travel         Rapid Reprice eliminates the labour-                Japanese hospitality at its best.”
product suppliers, supporting debit cards and        intensive manual process of re-pricing and
other increasingly relevant alternative forms        reissuing flight tickets which can take up to 25    Representing the top 1,300 of Japan’s
of payment which are not well supported              minutes. Travelport Rapid Reprice cuts the          55,000 ryokans, the Japan Ryokan
today. It will enable non traditional players in     process down to between 1 and 5 minutes             Association offers a selection of
the travel industry, such as low cost carriers       by automatically searching old and new              traditional ryokans that have met the
(LCCs), who desire to distribute their products      fares, rules and itineraries and generating         Association’s strict regulations regarding
through the travel trade, to be able to offer        a new, accurate airfare. This result takes          cultural aesthetics, privacy, and hygiene.
tailored credit and settlement terms. eNett is       into account all appropriate rules, taxes,          Ryokans offer travelers the essence
also working on solutions for corporate travel       additional collections, refunds, penalties and      of Japan – from staying in a room with
such as automated hotel bill back generation         administrative fees.                                Tatami (straw mat) flooring and wearing
that save travel management companies                                                                    a typical Yukata (robe), to enjoying an
(TMCs) and the corporations they service,            Travelport GDS Rapid Reprice global product         Onsen (hot-spring bath) or traditional
both time and money.                                 manager, Deirdre Hodge noted, “This                 evening and morning meals prepared
                                                     technology is an industry first in the UK and       by a master chef heya-shoku (in room).
“One of Travelport’s stated goals is to build        Ireland and we are very excited about both          Until now, these enviable properties have
adjacent businesses that will help power             the time and cost savings this translates to        been unavailable online or through the
our clients’ success,” said Gordon Wilson,           for our travel companies. Travelport Rapid          GDS.
President & CEO,Travelport GDS. “The                 Reprice will solve the multitude of problems
payment and settlement business is a multi-          agents encounter when reissuing tickets,            Initially, two hundred properties will be
billion US dollar industry and with eNett’s          greatly increasing their customer service           using Utell Connect and NetBooker®
innovative suite of payment and settlement           delivery.”                                          NG with around the same number being
solutions, we believe we can take out some                                                               added each year throughout the three
of the inefficiencies that currently exist             Travelport Rapid Reprice can process up           year contractual period.
today. Moreover, the joint venture will meet         to nine passengers within a single booking
customers’ desire for tailored payment               file and incorporates both public and private       “We are delighted to welcome on board
solutions with a stronger focus on cost,             fares of participating airlines. The speedy re-     the members of the Japan Ryokan
reduced risk and faster settlement across            price of tickets can be made before departure       Association, who as a result of this
the broadest array of travel products,” Wilson       as well as during the journey.                      agreement, will realize an immediate
added.                                                                                                   boost in bookings. However, the real win
                                                     Jérôme Moisan, general manager for the UK           here is for the demand community, which
 “eNett’s scope and depth go well beyond what        and Ireland commented, “Travelport Rapid            has gained simple and direct access
is currently available in the marketplace,” said     Reprice technology revolutionises the way           to a cultural treasure trove of desirable
eNett newly appointed Executive Director,            the travel industry re-issues tickets and this      properties,” said Ric Leutwyler, president
Rob Bishop.                                          cutting edge innovation is a shining example        of Utell Hotels & Resorts.
                                                     of how our agencies continue to benefit from
“The eNett joint venture helps travel customers      the integration of Worldspan and Galileo               
simplify their businesses by providing               GDSs.”

July 13, 2009                                                                                                                                 page five
ODYSSEY magazine published by The Business To Business Travel Websites Group
  AIRLINES & AIRPORTS                                                                                 bmi Rolls Out Chauffeur
                                                                                                      Drive On Key Regional
Emirates Goes The Extra                            by employees at all their branches into one
                                                   central account.                                   Business Routes
Mile To Help Businesses
                                                   The offer of 5000 bonus Miles is only available    bmi, the business airline, has extended its
Emirates airline is going the extra mile to help   until 30th September 2009 to new or existing       complimentary Chauffeur Drive service to
small and medium-sized enterprises (SMEs)          members who have yet to make a booking.            include UK regional airports. The service
through the economic challenges currently                                                             is now available to and from Dublin,
gripping businesses across the globe.                                       Belfast, Edinburgh, Glasgow, Aberdeen
                                                                                                      and Manchester airports in addition to
To celebrate a successful first year for                                                              London Heathrow.
Business Rewards - the Dubai-based                 Korean Air Expands
international carrier’s innovative loyalty
programme tailor-made for SMEs - 5000
                                                   Codeshare With                                     Customers      travelling  on     selected
                                                                                                      Business Class fares to Almaty, Amman,
bonus Miles are being offered when each            Uzbekistan Airways                                 Azerbaijan, Beirut, Cairo, Damascus,
new account is activated.                                                                             Kyrgyzstan, Moscow, Saudi Arabia, Tel
                                                   Korean Air (KE) is expanding its codeshare         Aviv and Yerevan can now take advantage
With firms in 55 countries across the airline’s    ties with Uzbekistan Airways (HY). Starting        of this service to and from the airport at
network recognising the broad range of             Monday July 13, the two airlines expand their      each end. The service is also available in
benefits available, the 24/7 online rewards        codeshare arrangement to a mutual free-sale        the UK only for those travelling to Tehran
scheme has grown from strength to strength         agreement. This means that either airline will     and Tbilisi.
and now has more than 5000 registered              be able to book and sell seats on the partner
accounts across the globe.                         airline’s passenger flight without restriction,    The Chauffeur Drive service enables
                                                   as long as the inventory is open. Until now,       Business Class customers travelling
Russell Sheldon, Senior Vice President             the relationship was single-sided, in which        on fully-flexible fares to experience
Network Passenger Sales Development, said:         only Uzbekistan Airways placed its code on         bmi service beyond the flight for more
“Business Rewards has been fantastically           Korean Air flights.                                convenient and hassle-free travel. Up
popular, with cost-conscious companies                                                                to four transfers can be taken per return
attracted to the great value and benefits it       With the new agreement, Korean Air                 flight with the service available at both
offers both themselves and their employees.        customers will be able to choose from a            ends of the route.
                                                   wider schedule than before when traveling
“Small and medium-sized companies are              to Central Asia. Korean Air operates three         Silver E-Class Mercedes Benz are used
often the most vulnerable in periods of            roundtrip flights a week between Seoul             for Chauffeur Drive within the UK, and
economic uncertainty and we are delighted to       (Incheon International Airport) and Tashkent,      equivalent vehicles at the destination,
be able to help them keep their costs down         and Uzbekistan Airways has two flights a           and specially branded parking bays for
– and reward their loyalty to Emirates - with      week on the same route. The expanded               the E-class Mercedes to pull into are now
bonus Miles.                                       arrangement allows Korean Air customers to         available at London Heathrow’s Terminal
                                                   fly Korean Air and accrue Skypass miles on         1. These customers will be met on arrival
“A large number of our members are based           all five flights.                                  by a bmi concierge, who will collect their
in Dubai and, as a company committed to the                                                           bags and transfer them to bmi’s newly
development of Dubai, Emirates recognises                                                             designed Premium check-in zone at
the role these firms played in its remarkable      American Airlines                                  Terminal 1, creating a faster route through
growth. And with SMEs accounting for around        Enhances Customers’                                the airport.
80% of the businesses operating in the UAE,
they will continue to play a vital part in its
                                                   Inflight Dining Experience                         The Chauffeur Drive service is part
future success.”                                   The effort that began a few months ago to          of bmi’s programme of developments
                                                   fine-tune the First and Business Class dining      which are being rolled out to provide a
The award-winning programme has been               experience on American Airlines recently           more convenient and flexible service
so popular that Emirates – which serves            reached completion with the addition of new        for customers. bmi is the UK’s leading
100 destinations in 60 countries across six        styles of china, cutlery and wine glasses.         business airline and earlier this year
continents - recently launched customised                                                             pioneered paperless boarding and mobile
versions for the French and German                 American’s new table settings for customers        check-in, the first British airline to offer
markets.                                           in First and Business Class include:               this innovative service. With no fuel
                                                                                                      surcharges on UK and European routes
A key factor in the success of the free-to-join    - China that features a refined, platinum-         and the UK’s most generous loyalty
Business Rewards scheme – which gives              rimmed design                                      programme, business travellers really can
members two Miles for every $1 they spend          - Cutlery with a distinctive and decorative        see the difference when flying with bmi.
on travel - has been the mutual benefits it        American Airlines eagle logo on the handles
offers both SMEs and their staff.                  of the forks, spoons and knives                    Peter Spencer, Managing Director of
                                                                                                      bmi commented: “We have received
Each time a registered employee books              Additionally, a larger stemmed wine glass          positive feedback about our Chauffeur
an Emirates flight, the company earns              with a tulip-shaped globe was introduced in        Drive service from our Business Class
Business Rewards Miles, while the individual       First Class on international Boeing 777 and        customers and we are pleased to extend
traveller continues to earn personal Miles         transcontinental Boeing 767-200 flights to         this complimentary offering. We want
from Skywards, Emirates’ frequent flyer            enhance the wine-enjoyment experience.             our customers to experience high quality
programme for regular passengers.                                                                     service as well as value for money and
                                                   “We are committed to investing in products         we are always looking for ways we can
The company can then redeem accumulated            and services that our loyal customers value,”      improve our offering. These initiatives
Business Rewards Miles against future              said John Tiliacos, American’s Managing            help us to deliver a seamless travel
bookings or – like many firms – use them           Director - Onboard Products. “We continually       solution and reinforce our commitment
to recognise the efforts of hard-working           evaluate our onboard product offerings and         to providing the best possible service for
employees through staff incentive schemes.         make necessary adjustments based on                business travel.”
                                                   feedback from our customers and our flight
The programme also provides a convenient           attendants.”                                      international route, they include a new
online portal for administrators at SMEs to                                                          gourmet snack mix accompaniment during
manage employee travel on Emirates airline.        Customers traveling internationally in            the first beverage service, the addition of
The company must register with Business            Economy Class also began seeing enhanced          cheese and crackers, a fresh green salad
Rewards in the country where it is located, but    food and beverage offerings in May. Although      and new dessert option to the current entree,
it can accumulate Miles for travel undertaken      these complimentary offerings vary by             a larger mid-flight snack box, and an eight

July 13, 2009                                                                                                                              page six
ODYSSEY magazine published by The Business To Business Travel Websites Group
ounce bottle of water.                            Blue Airlines Group to compete more
                                                  effectively in those markets by collaborating         New Service At
“We’ve been delighted with the overwhelmingly
positive response we have received from
                                                  on route and product planning, codesharing
                                                  on their respective networks and extending
                                                                                                        Lufthansa First Class
our customers traveling in the main cabin,”       frequent flyer program benefits and lounge            Lounge At Munich
Tiliacos said.                                    access to customers of both airlines.
                                                                                                        First Class passengers and HON Circle
Other additions in the premium cabins -           “Together, Delta and the Virgin Blue Airlines         members will now find an even more
such as cereal and yogurt in the continental      Group will be a stronger and more effective           calming and relaxing environment at the
breakfast, larger portion sizes, new dessert      competitor by offering consumers greater              First Class Lounge in Terminal 2. For the
options and a new Mai Tai cocktail - were         choice of destinations, frequencies and               first time, customers at Munich will have
implemented in April and May.                     schedules, all on leading-edge aircraft,”             access to exclusive quiet zones, which
                                                  said Glen Hauenstein, Delta’s executive               are the perfect place for passengers to
                              vice president for network and revenue                withdraw and unwind. Comfortable day
                                                  management. “For Delta, this agreement is             beds are provided so they can rest and
                                                                                                        relax in a peaceful atmosphere. In addition,
Etihad Airways and Cyprus                         a significant milestone in the expansion of
                                                  our global network in the Australia and South         two more office units have been added to
Airways Sign M.O.U.                               Pacific region.”                                      the four existing work rooms. Each has a
                                                                                                        land line connection, enabling passengers
Etihad Airways continues to build upon its        “Virgin Blue and Delta make a tremendously            to make telephone calls or work on their
commitment to the Cypriot market following        exciting fit,” said Brett Godfrey, chief executive    own laptops without interruption.
the signing of an M.O.U. (memorandum              officer and co-founder of Virgin Blue Airlines
of understanding) agreement with Cyprus           Group. “Not only will we offer travelers many         For non-Schengen departures, an extra
Airways which will pave the way for a             new benefits and possibilities, but also the          waiting area has been created on the
codeshare between the two airlines.               alliance of two new entrant operators will            upper level of the First Class Lounge for
                                                  ensure that vital competition is sustained on         passengers using the limousine service.
Under the initial codeshare deal, which is        the trans-Pacific route.”                             If a flight is departing from an apron
expected to come into effect in September                                                               position, a chauffeur will be waiting to
2009, Cyprus Airways will place its ‘CY’ code     In advance of their joint venture, the carriers       take the passenger direct from the lounge
on Etihad Airways flights between Larnaca         are moving forward to implement codesharing,          to the aircraft. “Lufthansa is investing in
and Abu Dhabi.                                    frequent flyer program reciprocity and lounge         Terminal 2 despite the economic crisis.
                                                  exchange privileges. Delta and the Virgin             The additional service we are offering will
The aim of the codeshare is to enable Etihad      Blue Airlines Group will file antitrust immunity      provide even more opportunities in future
Airways, as a newcomer to the Cypriot             applications with the U.S. Department of              for frequent travellers to organise the time
market, to increase its presence through the      Transportation and with the Australian                they spend at the airport in line with their
greater cooperation with the Cyprus Airways,      Competition and Consumer Commission.                  own requirements. The quiet zones and
the Mediterranean island’s national airline.                                                            work areas were expanded in response
                                                  Delta began daily nonstop service between             to frequent requests from customers,”
Peter Baumgartner, Etihad Airways’ chief          Los Angeles and Sydney on July 1, 2009,               says Thomas Klühr, Lufthansa Group
commercial officer signed the codeshare           with a Boeing 777-200LR equipped with                 Representative and Head of Hub
M.O.U. with Christos Agapiou, Cyprus              180-degree, full-flat beds in its BusinessElite       Management Munich.
Airways’ commercial manager at a press            class. V Australia, a Virgin Blue Group airline,
conference in Larnaca, 1 July.                    operates a daily nonstop Boeing 777 service           The First Class Lounge was opened in
                                                  between Los Angeles and Sydney, and service           August 2007. It extends over two levels
Mr Baumgartner said: “Since launching             three times weekly between Los Angeles and            and has a total floor area of 860 sq. metres.
services between Abu Dhabi and Cyprus             Brisbane. A new, three times weekly service           The lounge provides all the amenities that
demand has continued to grow for Etihad           between Los Angeles and Melbourne is                  make the service at the Lufthansa’s First
Airways’ flights and we are therefore delighted   planned for September 2009. The three class           Class Lounges so outstanding. One of
to sign this M.O.U. with Cyprus Airways which     airline offers 33 Business Class fully lie-flat       the highlights of the service for customers
will support our expansion in this important      beds, 40 Premium Economy club seats and               at Munich is the integrated exclusive
market.”                                          288 economy seats plus two in-flight bars.            passport control, which permits arriving or
                                                                                                        departing passengers and passengers in
Etihad launched its four flights a week service   *Polynesian Blue is not included in the joint         transit to change floors directly within the
between the capital cities of Cyprus and the      venture alliance.                                     lounge.
UAE on 14 June which have proved extremely
popular with UAE-based holiday makers                                           services to 36 domestic and 116 international
travelling to the popular Mediterranean island
                                                                                                       destinations today across Europe, the Middle
for a break.
                                                                                                       East, Africa, USA and Australia, while Miles
Etihad currently has 16 other codeshare           Jet Airways And Turkish                              & Smiles members may do the same on Jet
                                                                                                       Airways’ services to 45 destinations in India
agreements with Aer Arran, Bangkok Airways,       Airlines Enter Into Frequent                         and 18 destinations across North America,
Brussels Airlines, Malaysian Airlines, Jet
Airways, Kuwait Airways, Yemen Airways,
                                                  Flyer Partnership                                    Europe, Asia and the Gulf.
Saudi Arabia Airlines, Sri Lankan Airlines,
                                                  Effective July 1, 2009, Jet Airways, India’s         According to Mr. Wolfgang Prock-Schauer,
Royal Air Maroc, Philippine Airlines, Middle
                                                  premier international airline, entered into          CEO, Jet Airways, “Jet Airways is delighted
East Airlines, Qantas, UK-based airline, bmi,
                                                  a frequent flyer partnership with Turkish            to enter into a frequent flyer partnership with
Ukraine International Airlines and Turkish
                                                  Airlines.                                            Turkish Airlines. This partnership will enable
                                                                                                       travellers to enjoy grater connectivity with
                                                  As part of the same, members of Jet Airways’         Jet Airways’ unmatched pan-India domestic
Delta Air Lines and Virgin                        JetPrivilege, India’s largest frequent flyer         network and growing international network,
                                                  programme, may earn and redeem JPMiles               as well as Turkish Airline’s strong international
Blue Airlines Group                               on all flights marketed and operated by              network out of Turkey, all while earning and
To Form Joint Venture                             Turkish Airlines. Similarly, members of Miles        redeeming frequent flyer miles.”
                                                  & Smiles, Turkish Airline’s frequent flyer
Delta Air Lines and the Virgin Blue Airlines      programme, may earn and redeem their                 Turkish Airlines is one of the world’s fastest
Group have announced they plan to seek            miles on all flights marketed and operated by        growing carriers, flying to 152 destinations,
regulatory approval to form a joint venture       Jet Airways                                          comprising 36 domestic and 116 international
that will expand both carriers’ reach between                                                          destinations today. It connects India’s
the U.S. and Australia and the South Pacific.     With this partnership, JetPrivilege members          financial and national capitals, Mumbai and
                                                  will now have more opportunities to earn             Delhi respectively, with Istanbul, Turkey’s
The alliance will allow Delta and the Virgin      and redeem their miles on Turkish Airline’s          largest city, with daily flights.

July 13, 2009                                                                                                                              page seven
ODYSSEY magazine published by The Business To Business Travel Websites Group
Jet Airways Announces                              wide range of beverages and canapés, as well
Second Daily Service To
                                                   as an exclusive space to socialise or simply          Lufthansa Expands
                                                   relax. This is designed to make passengers
Bangkok From Mumbai                                feel like they are in their own executive club.       In Africa – New Flights
                                                   A further Social Area, incorporating a water          To Libreville, Gabon
In response to growing customer demand,            feature, is located at the front of First Class.
Jet Airways, India’s premier international                                                               Lufthansa is expanding its services in
airline, will introduce its second daily service   Passengers will also notice a difference in           West and Central Africa and adding
to Bangkok from Mumbai aboard its state-           the Economy Class cabin, most notably the             another new destination to its network.
of-the-art Boeing 737-800 aircraft, effective      straight walls which give the impression of           From 15 July 2009, the airline will fly five
August 16, 2009.                                   increased spaciousness and a 32” seat pitch,          times per week from Frankfurt via Accra,
                                                   which is one of the most generous on the              Ghana, to Libreville, the capital of Gabon.
The airline currently operates a daily service     market.                                               The route will be operated by Airbus A340
to Bangkok from Mumbai, as well as from                                                                  and A330 aircraft with a First, Business
Delhi and Kolkata.                                 A380 passengers enjoy an elaborate menu,              und Economy Class cabin.
                                                   created by top international chefs and
Effective August 16, 2009, flight 9W 68            complemented by the finest beverages.                 “With the latest addition of Libreville,
will depart Mumbai at 1305 hrs, arriving           Emirates’ award-winning ‘ice’ (information,           Lufthansa now offers customers flights to
in Bangkok at 1855 hrs. Flight 9W 67 will          communication,       entertainment) in-flight         16 destinations across Africa,” says Karl-
then depart Bangkok at 2055 hrs, arriving in       entertainment system offers more than                 Ulrich Garnadt, Executive Vice President
Mumbai at 2340 hrs.                                1000 channels of on-demand entertainment,             Lufthansa Passenger Airlines. “We are
                                                   the most extensive programming currently              thus continuing to pursue our strategy of
According to Mr. Wolfgang Prock-Schauer,           available in the skies.                               integrating all the key growth markets in
CEO, Jet Airways, “With its world-class in-                                                              Africa into our network.”
flight product and warm service, Jet Airways       Each cabin is equipped with an advanced
has emerged as among the leading carriers          mood lighting system, complete with a starlit         Gabon has extensive petroleum and
on the Indo-Thai sector in a relatively short      sky, which adjusts throughout the flight to           manganese reserves and is an important
time. With more travellers choosing to fly to      reflect the time at the destination and to help       exporter of timber. Through its trade in raw
Bangkok with Jet Airways, we are delighted         combat the effects of jet lag.                        materials with companies in the United
to introduce our second daily service between                                                            States, China and Europe, the country
Mumbai and Bangkok, effective August 16,           Emirates operates a double daily service              has an above-average GDP. Gabon lies
2009, to cater to this additional demand.”         to Paris, which is currently served by a              on the Atlantic coast of Central Africa
                                                   combination of Boeing 777 aircraft. In                and straddles the Equator. The capital,
The airline currently flies to 18 international    addition to the morning flight, EK 075 departs        Libreville, a port city with a population of
destinations, including New York (both JFK         Dubai at 1500hrs and touches down in                  more than half a million, is the country’s
and Newark), Toronto, Brussels, London             Paris at 1935hrs. First and Business Class            economic and political centre.
(Heathrow), Hong Kong, Singapore, Kuala            passengers can enjoy the luxurious facilities
Lumpur, Colombo, Bangkok, Kathmandu,               provided by the airline’s dedicated lounges           “Our route network is growing steadily,
Dhaka, Kuwait, Bahrain, Muscat, Doha, Abu          in Paris and Dubai’s Terminal 3, one of the           particularly in West and Central Africa,”
Dhabi and Dubai.                                   finest airport facilities ever built.                 Karl Ulrich Garnadt explains. “Only last
                                                                                                         year we added two new destinations
                       Emirates boasts the world’s largest order of          – Malabo in Equatorial Guinea and
                                                   Airbus A380s with five in its fleet and a further     the Angolan capital Luanda – to our
Emirates’ A380 Super-                              53 double-deckers to be delivered. They
                                                   currently serve Toronto, London Heathrow,
                                                                                                         schedule. A few days ago, we increased
                                                                                                         our frequencies to Angola to two flights
Jumbo To Serve Paris From                          Bangkok, Sydney and Auckland.                         per week.” In addition, from 1 July 2009,
February 1st, 2010                                                                                       we will be serving Accra five times a week
                                                                                                         non-stop, rather than with a stopover
The French capital is the latest destination       JAL Expands Code Share                                in Lagos, Nigeria. Including the SWISS
to be added to the growing list of gateways        Agreement With Air France                             destinations Douala and Yaounde (both
served by Emirates’ popular double-decker.                                                               in Cameroon), Lufthansa customers have
                                                   Japan Airlines (JAL) has expanded its                 a choice of 31 flights per week to eight
Tim Clark, President, Emirates Airline,            code share network with Air France (AF)               destinations in this dynamic economic
said: “This is really great news for us to         that currently connects Japan to 11 other             region in West and Central Africa.
bring the A380 to Paris and is a result of         destinations in Europe via Paris. From July
such encouraging sales in and out of Paris         7, 2009, JAL started code sharing flights             A return ticket from Frankfurt to Libreville
Charles de Gaulle. Our plans to introduce this     operated by Air France between Paris and              can be booked for as little as 949 euros.
exceptional aircraft have been accelerated by      Istanbul. Reservations for this code share            This fare applies to Economy Class
almost a year which, in the current economic       flight began on the same day,.                        and includes all taxes, charges and
climate, is a major achievement.”                                                                        the Lufthansa Ticket Service Charge of
                                                   JAL and Air France first started code sharing         15 euros if the booking is made online
The superjumbo will replace the morning            in 1960 and at present, the agreement                 at Miles & More
service out of Dubai. EK 073 leaves Dubai at       includes code share flights from Tokyo                members will be awarded miles for these
0800hrs and arrives in Paris at 1225hrs.           (Narita) and Osaka (Kansai) to Paris. The             flights.
                                                   other existing code share flights connect
The Emirates’ A380, much of it built in France,    Paris to Barcelona, Berlin, Copenhagen,
has been the talk of the industry for nearly a     Dusseldorf, Hamburg, Lyon, Munich, Nice,            Singapore Airlines To
year now, since its introduction to the fleet in   Prague, Stockholm and Warsaw. With the              Operate 4 Daily Flights
July 2008. It represents the latest innovation     addition of the Paris-Istanbul route, the total
and technology from a company recognised           number of destinations in Europe served by          Between Singapore &
internationally for its in-flight amenities and    code sharing flights between JAL and Air            Manila
services.                                          France, including Paris, increases to 13.
                                                                                                       Singapore Airlines will add a fourth daily flight
The First Class cabin features the now             JAL continuously strives toward providing           between Singapore and Manila from 10 July.
famous Onboard Shower Spas – equipped              customers with utmost convenience through           The increase from three to four daily flights,
with leather seating and Timeless Spa              good flight connections and it now serves           operated by the Boeing 777 family of aircraft,
signature products.                                a total of 32 cities on 44 routes in Europe         will expand capacity between Singapore and
                                                   through code share agreements with Air              Manila, by more than 20%. This has been
Emirates’ A380 ground-breaking in-flight           France, Alitalia and JAL’s oneworld partner         made possible as a result of recent bilateral
product also features an Onboard Lounge for        airlines, British Airways, Finnair, Iberia and      air services consultations between Singapore
First and Business class passengers, with a        Malev-Hungarian Airlines.                           and the Philippines.

July 13, 2009                                                                                                                               page eight
ODYSSEY magazine published by The Business To Business Travel Websites Group
SQ916 will depart Singapore at 1410hrs            underscores the strong and growing
and arrive in Manila at 1745hrs. The return       economic, business and tourism links                 Hilton Cancun Golf &
flight SQ921 will depart Manila at 1850hrs
and arrive in Singapore at 2220hrs. To give
                                                  between Singapore and the Philippines. It
                                                  also improves the connectivity of Manila to
                                                                                                       Spa Resort Launches
customers more flight options to suit their       the rest of the world. The scheduling of the         New Meeting Space
travel needs and to reduce transit times for      four services to depart and arrive at various
onward departures from Singapore Changi           times during the day between the two cities,         Hilton Cancun Golf & Spa Resort has
Airport, Singapore Airlines will retime one of    gives our customers more options to choose           announced the official opening of the
its present Manila services. SQ912 will be        a flight which better suits their travel needs,”     resort’s brand new $2 million Isla Jr.
retimed to depart Singapore at 1210hrs and        said Singapore Airlines Executive Vice               Ballroom. The 5,665 square foot Isla Jr.
arrive in Manila at 1545hrs, while the return     President Marketing and the Regions, Mr              Ballroom debut is accompanied by the
flight, SQ919 will leave Manila at 1650hrs        Huang Cheng Eng.                                     rebranding of the resort’s 49,000 square
and arrive in Singapore at 2020hrs.                                                                    foot convention center - Peninsula
                                                                         Convention Center at the Hilton Cancun
“The frequency increase on this route                                                                  - the city’s only oceanfront convention
  HOTELS & RESORTS                                                                                     Designed by Guillermo Villarreal, a local
                                                                                                       architect known for several upscale
Wyndham Hotels                                    All accommodation has been tastefully
                                                  designed in a classic contemporary style by
                                                                                                       residential communities and urban
and Resorts Expands                               the renowned design firm Lim, Teo and Wilkes
                                                                                                       projects, the new space features the
                                                                                                       contemporary 5,665 ocean-view Isla Jr.
In Latin America                                  (LTW), combining modern facilities with the          Ballroom divisible into six breakout rooms
                                                  Group’s oriental heritage and Indonesian             with a total capacity for up to 550 guests,
Wyndham Hotels and Resorts has announced          culture. The hotel will truly reflect Mandarin       plus an oceanfront patio. The new Isla Jr.
its continued expansion in Latin America with     Oriental Hotel Group’s exceptional quality           Ballroom is equipped with state of the art
the grand opening of the Wyndham Garden           standards including state-of-the art guest           lighting and telecommunications systems
Hotel Mexico City – Polanco.                      centric in-room technology, which includes           as well as direct access to the existing
                                                  PC and iPod connectivity, 42” LCD televisions        Grand Caribe and Miramar ballrooms
“Latin America continues to be an important       a complete in-room surround sound audio              and outdoor function space.
and growing market for the Wyndham brand,”        system and mood-control lighting.
said Jeff Wagoner, Wyndham Hotels and                                                                  The rebranding of the Peninsula
Resorts president. “With the addition of          The hotel will also offer a variety of innovative    Convention Center at the Hilton Cancun,
the Wyndham Garden Hotel Mexico City              dining concepts, with four new restaurants           the largest hotel convention center in
– Polanco to our portfolio, guests visiting       featuring a range of international cuisine           Cancun, is one component of the 426-
Mexico’s vibrant capital city will have the       from quintessential regional Chinese to an           room resort’s plan to position itself as
opportunity to experience the personalized        authentic French brasserie experience. There         one of the best options in the city for
service and style that has been paramount         will also be a signature Mandarin Oriental           both leisure and business travelers.
in establishing the brand as a leading choice     Cake Shop and a chic MO Bar overlooking              The convention center is conveniently
among business and leisure travelers.”            the main Jakarta thoroughfare.                       situated at one wing of the resort, away
                                                                                                       from the hotel’s leisure activities, offering
Owned and operated by Prados Camelinas            Over 1,000 square metres of luxurious                both business and leisure travelers their
S.A. de C.V., the hotel is located at Leon        meeting and banqueting facilities will cater         own private area.
Tolston No. 22 in the heart of Mexico City’s      from 14 to 600 guests; all with natural daylight,
financial district, just steps away from world-   and equipped with the latest technology.             With nearly 110,000 square feet of
class restaurants and high-end shopping on                                                             combined indoor and outdoor meetings
Paseo de la Reforma Avenue.                       Leisure facilities include a state of the art        space, the Peninsula Convention Center
                                                  fitness centre with personalized treatment           at the Hilton Cancun features 49,000
The hotel’s 81 guest rooms and suites             rooms as well as an outdoor pool surrounded          square feet of indoor space including two
are equipped with high-speed wired and            by lush tropical gardens.                            ballrooms, the new Isla Jr. Ballroom and
wireless Internet access, 32-inch flat-screen                                                          22 breakout rooms, and 60,000 square
televisions with premium channels and             “Mandarin Oriental, Jakarta first opened its         feet of outdoor space including a private
Wyndham signature BeWellTM bedding. The           doors in 1978 and quickly became one of              beach and garden area.
hotel also features state-of-the-art business     the most refined meeting venues for Jakarta
and fitness centers, a “virtual gift shop” with   society and expatriate community,” said              From intimate gatherings and business
24-hour delivery service, 376 square feet of      General Manager, Andrew Abram. “We look              meetings to elegant galas and full-scale,
meeting space, and an Eat. Refresh. Live.         forward to showcasing the all-new Mandarin           hi-tech themed events, the Hilton Cancun
Wyndham Cafe´ serving breakfast, lunch,           Oriental, Jakarta and to delighting guests           Golf & Spa Resort delivers exceptional
dinner and cocktails.                             once again with the Group’s renowned levels          amenities, attentive service and an
                                                  of hospitality.”                                     unforgettable ambiance.
With the addition of the Wyndham Garden
Hotel Mexico City – Polanco, the Wyndham          To celebrate the opening, guests booking a           The Hilton Cancun Golf & Spa Resort
brand now has 24 hotels and resorts               two night stay at Mandarin Oriental Jakarta          is located at kilometer-marker 17, on
throughout the Caribbean, Mexico and Latin        between 1 October to 28 December, 2009 will          Kukulcan Boulevard, just 15 minutes from
America.                                          receive a US$50 credit which can be used             the Cancun International Airport and five
                                                  in the hotel’s restaurants, bar and fitness          minutes away from Cancun’s world-class
                         facilities. This offer cannot be combined with       shopping malls, marinas and attractions.
                                                  any other promotion, is applicable to Delight
                                                  and Seasonal Choice rates only and is limited       
Mandarin Oriental, Jakarta                        to one voucher per room per stay.
To Re-Open This October                                             opportunity to be masters of their next
                                                                                                      meeting domain with its “Ultimate Takeover
Following a comprehensive 20 month                                                                    Package.” Book 100 or more guestrooms and
renovation, Mandarin Oriental, Jakarta will       Taj Boston Offers                                   your group will be the only group in-house for
re-open in October 2009 to take its place as                                                          the duration of your meeting.
the most luxurious and contemporary hotel in      ‘Ultimate Takeover
the city.                                         Package’ For Meetings                               In addition to its enviable location just steps
                                                                                                      from the financial and theater districts
The all new hotel will boast 272 guestrooms       Taj Boston, the landmark hotel at Arlington         and fashionable shops and galleries in
including 56 oversized and beautifully            and Newbury streets overlooking the Public          Boston’s Back Bay, Taj Boston, which can
appointed Mandarin Rooms and six suites.          Garden is offering meeting planners the             accommodate meetings for 20 - 500 people,

July 13, 2009                                                                                                                              page nine
ODYSSEY magazine published by The Business To Business Travel Websites Group
                                                   Peninsula Preview Rate for luxurious stays
offers meeting planners a significantly higher     at the Bund’s newest landmark between 19
number of suites (45) and more meeting             October 2009 and 28 February 2010.                    Accor and Jet Airways
space (18,000-square feet, including two
ballrooms and 15 meeting rooms) than is
                                                                                                         Team Up For Frequent
typically found at a 273-room hotel.
                                                   Rates for accommodation in a Superior Room
                                                   start from RMB 2,009 per room, per night,
                                                                                                         Flyer Mileage Accrual
                                                   and guests will also enjoy complimentary              Members of the frequent flyer program
Taj Boston Also Features:                          daily American breakfast in The Lobby for             of Jet Airways – JetPrivilege may now
                                                   up to two people and complimentary round-             earn up to 500* JPMiles when staying
Unique Venues To Suit Every Meeting Goal           trip airport transfers to and from Hongqiao or        with Accor Hotels and Resorts around the
And Theme, Including:                              Pudong International Airport.                         world.
- First U.S. hotel to feature state-of-the-        The opening of The Peninsula Hotels’                  JetPrivilege Members will earn 500*
art Telepresence high definition video             ninth property heralds the return of parent           JPMiles per stay with Sofitel, Pullman
conferencing with network that includes            company, The Hongkong and Shanghai                    and MGallery Hotels, 250* JPMiles per
London, Mumbai and San Jose, Calif.                Hotels Limited, to its roots, as it owned and         stay with Novotel, Grand Mercure and
- 15 meeting rooms, including two townhouse-       operated four celebrated Shanghai hotels -            Mercure Hotels. Selected ibis Hotels
style rooms with wood-burning fireplaces,          The Kalee, Majestic, Palace and Astor House           within Asia are also participating at 150
such as The Back Bay Room with 551 square          - in the first half of the last century. Superbly     JPMiles per stay.
feet that can accommodate from 21 to 50 for        positioned on the historic Bund in the heart of
executive board meetings, private dining and       Shanghai, on the banks of the Huangpu River           As part of a generous launch promotion,
small receptions                                   and conveniently located near the shopping            with effect until September 30, 2009;
- The Roof, the city’s only rooftop venue with     capital of Nanjing Road, The Peninsula                JetPrivilege members who stay at Accor
stunning panoramic views of Boston, is open        Shanghai offers commanding river, city and            Hotels and Resorts for a minimum of 2
April to November and can host up to 180           garden views, luxurious comfort, sophisticated        consecutive nights will be rewarded with
people for private dining at round tables of 10    facilities, extraordinary dining options and the      bonus JP Miles.
or up to 200 at a cocktail reception               legendary Peninsula service.
- Two ballrooms: The Grand Ballroom, 3,825-
square feet of elegance complete with floor-                                                             In Sofitel, Pullman and MGallery Hotels,
                                                   The hotel’s 235 guestrooms (including 44              members will earn a total of 2000 JPMiles
to-ceiling windows with space for up to 500,       suites) are among the largest in Shanghai.            per stay, while in Grand Mercure, Novotel,
and The Dining Room, with 2,808-square-feet        They are elegantly designed with Art Deco-            and Mercure Hotels, members will earn
of classic space with expansive windows and        inspired interiors seamlessly blending                triple JPMiles – 750 JPMiles per stay.
fine detail for up to 200                          traditional Peninsula standards of comfort            At selected ibis Hotels in Asia, double
- All but one of the hotel’s meeting rooms have    and state-of-the-art technology with elements         JPMiles are applicable – 300 JPMiles per
windows, with views of the Public Garden or        of Chinese heritage.                                  stay.
fashionable Newbury and Arlington streets,
and state-of-the-art blackout draperies            Terms and Conditions apply. Rate is subject           Accor has over 1,450 hotels globally
                                                   to availability and a 15% service charge will         participating in the program.
- Healthy options for meals and outdoor            be applied.
breaks, with restaurant-style presentation
and dishes crafted from fresh seasonal and                                                               Graham       Wilson    –Vice     President
                                                                              Marketing, Accor Asia Pacific said “Accor
organic ingredients
- The intimate Wine Cellar can accommodate                                                               is delighted to be partnering with Jet
up to 12 people for private wine tastings and      The Sheraton Incheon Hotel                            Airways, in offering their frequent flying
                                                                                                         customers the opportunity to earn miles
- Fitness center with dedicated massage            On 1 August, Sheraton Incheon Hotel will              with Accor hotels around the world. Jet
room (concierge can arrange for therapist          be unveiled in Songdo, one of the three               Airways has an extensive domestic
on request), and adjacent Public Garden for        ambitiously planned new international                 network in India and a growing number
pre-or post-meeting jogging, walking, yoga or      business districts in Incheon Free Economic           of international and regional routes which
T’ai Chi                                           Zone. It will be the long-awaited second              are well serviced by Accor’s network of
- 228 sumptuous guestrooms and 45 suites,          Sheraton hotel in Korea in almost three               hotels.”
many with dramatic city skyline and Public         decades and the first international deluxe
Garden views                                       five-star hotel in Songdo. The Sheraton hotel         Mr.     Wolfgang     Prock-Schauer-Chief
- 45 guestrooms and suites feature wood-           is being built in eco-friendly methods and            Executive Officer, Jet Airways, added,
burning fireplaces and Fireplace Butler            will be the first fully non-smoking, LEED (the        “We are confident that this partnership
Service (fireplace season is October 15 to         Leadership in Energy and Environmental                with Accor will be a long and mutually-
April 15)                                          Design) rated hotel in Korea.                         rewarding one, given both companies’
- Taj Club Lounge for those in Club level rooms                                                          shared commitment to customer service
and suites, offering five complimentary artistic   “We are extremely excited to introduce this           excellence. With the addition of Accor
food presentations and beverage service            brand new Sheraton hotel in the heart of              to our growing list of worldwide hotel
daily and dedicated concierge service              Incheon Free Economic Zone” said Alain                partners, JetPrivilege members may
                                                   Rigodin, the General Manager of Sheraton              now choose from a wide range of
Every meeting at Taj Boston is custom              Incheon Hotel. “Songdo, once a quiet island,          accommodation options, catering to
designed. Meeting services and amenities           is designed to be the world’s most beautiful,         various price points, to further enhance
include a dedicated conference concierge           functional and environmentally friendly               their travel experience.”
for all meetings, 24-hour Business Center          city. The Sheraton Incheon will offer deluxe
for all attendees, in-meeting room high-           facilities and service to welcome business            *when staying on eligible rates
speed Internet access and assistance with          people in a warm, eco-friendly and completely
audio-visual equipment electrical services,        smoke free environment.” added Alain.                
entertainment, security and shipping and
receiving services.                                The Sheraton will also be introducing ‘Link@        will also introduce the first Sheraton Fitness
                                                   Sheraton’ for the first time in Korea. The Link     facility in Korea. It is also a part of Sheraton’s                   is the heart of Sheraton hotels’ lobby, and is      initiative to bring community alive, and is
                                                   designed to be a destination for guests - a         designed to be more than just a hotel fitness
Special Preview Rate For                           community where guests are encouraged               center. Sheraton Fitness operates 24hours
                                                   to socialize for business or leisure, to work       and will offer themed workout programs
Stays At The Sumptuous                             or simply relax without feeling secluded            designed by Core Performance as it provides
Peninsula Shanghai                                 in a guest room. Besides being a social             the necessary facilities for what our business
                                                   environment and lobby destination, The              travellers on the go need to unwind.
To mark the much-anticipated opening of            Link also allows guests to check their email,
The Peninsula Shanghai later this year,            research local attractions and even print           Exuding modern sophistication and equipped
The Peninsula Hotels is offering a special         boarding passes. Sheraton Incheon hotel             with the state-of-the-art technology, the

July 13, 2009                                                                                                                                  page ten
ODYSSEY magazine published by The Business To Business Travel Websites Group
hotel is only 20 minutes away from Incheon         communication and on-demand entertainment
International Airport via the new Incheon          for hotels.                                          Choice Awards Quality
Bridge that is to be open in October 2009.
It is also in the close proximity to main          · Flat-panel digital televisions with VOD            Hotel Edinburgh Airport
business, cultural and leisure facilities such
as Northeast Asia Trade Tower, Ecotarium           As part of its partnership with Suitelinq,           Choice Hotels International, the global
Museum and International School. The new           EPIC also delivers SuiteCast and SuiteVOD.           hotel group behind the Comfort, Quality,
Songdo Conventia as well as the city’s green       These services provide free TV channels              Sleep Inn and Clarion brands and one of
oasis Central Park is adjacent to the hotel.       and a variety of premium Video-On-Demand             the largest and most successful lodging
                                                   channels delivered in high definition formats        franchisors in the world, has awarded
The overall design approach of the Sheraton                                                             Quality Hotel Edinburgh Airport its
Incheon was based upon the notion of the           · Do Not Disturb Hang-Tags Go Digital                European Quality Hotel of the Year, which
“Return to Utopia.” The style is a delicate                                                             tied with Quality Hotel Bordeaux Airport,
blend of the modern Sheraton language,             Each guestroom at EPIC features an INNtouch          and Comfort Inn Edgware Road, W2,
traditional Korean patterns and graphics, and      guest notification device, which replaces the        London as the European Comfort Hotel
the word Songdo that is translated as “pine        use of doorknob hang tags, while adding a            of the Year.
tree island.”                                      doorbell to announce the arrival of staff and
                                                   other guests. Guests also have the option            The two UK-based hotels were judged to
The 319 non smoking guest rooms will offer         of pressing the “Privacy” button from inside         be the best out of the Quality and Comfort
the familiar Sheraton comforts, including          the room to disable the bell and display the         hotels operating throughout Europe and
signature Sheraton Sweet Sleeper Bed with          privacy indicator on the exterior door plate; or     beat other short-listed properties located
its plush mattress, cosy duvet and Sheraton        pressing the “Make Up Room” room, which              in Sweden, France, Italy, Norway and
Coffee Maker. Each room features high              illuminates the corresponding indicator on           Germany.
ceiling and large windows with a 32 inch LCD       the LED plate. This is not only convenient,
television, a generous proportioned work desk      but also ties into the eco-friendly practices of     The winners were selected by reviewing
and high-speed WIFI and broadband access.          the hotel by no longer printing door tags, and       each property’s guest satisfaction and
All the amenities and facilities are designed      thus reducing paper and clutter.                     cleanliness scores and by demonstrating
to meet the needs of every traveller, including                                                         consistent brand performance. The
a spacious bathroom featuring separate             · iPod Docking Station – featured in all of          Quality Hotel Edinburgh Airport was also
bathtub and rainforest shower.                     EPIC’s artfully-designed guest rooms and             recognised recently as the best airport-
                                                   suites                                               based hotel in Scotland by the Scottish
The Club Lounge located on the 22nd floor                                                               Hotel Awards.
boasts of a spectacular semi-panoramic view        · WiFi Where You Need It - Everywhere –
of Central Park, West Sea and the world’s 5th      Complimentary WiFi is available throughout           Duncan Berry, COO, Choice Hotels
longest Incheon Bridge.                            the hotel and in every guest room for Kimpton        Europe, commented, “The owners,
                                                   InTouch Members                                      general managers and employees of
To celebrate its grand opening, the Sheraton                                                            these hotels should be proud to receive
Incheon is offering special opening packages       · Club Level Guestrooms and Suites, and              this recognition which signifies a great
from August 1 until October 31, 2009. Be the       Private Club Lounge                                  accomplishment. We here at Choice
first to experience the newest hotel in Sondo,                                                          Hotels certainly are proud of them.”
Incheon.                                           Located on the 29th and 30th floors are
                                                   EPIC’s club level guestrooms and suites,             Malika Navjavon, General Manager,
Four restaurants and two bars will delight         and club lounge. Club level guests have              Comfort Inn Edgware Road, W2, said,
guests with an array of delectable dishes          exclusive access to the private club lounge          “We are delighted to be recognised as
ranging from local flavours to international       that offers a concierge, television and culinary     European Comfort Hotel of the Year.
delicacies in all-day dining FEAST, elegant        delights throughout the day, inclusive of five       We believe we offer an excellent Central
Chinese restaurant YUE, and authentic              different food presentations throughout the          London hotel experience for both business
Italian restaurant BENE and sophisticated          day and evening starting with complimentary          and leisure travellers alike”.
Japanese dining MIYABI.                            continental breakfast, mid-morning and
                                                   afternoon light fare and refreshments, evening       The Choice Hotels Europe portfolio of                   hors d’oeuvres, and a private evening wine           franchised hotels offers business and                    hour. The club lounge also features a touch-         leisure travellers a full spectrum from
                                                   screen “Surface Station” map, which provides         premium economy to luxury hotels.
                                                                                                        Choice Hotels Europe franchises nearly
EPIC, Miami’s Innovative                           an easy touch- screen access and unique
                                                   interactive user experience for guests to            500 hotels across Europe alone, including
High-Tech, High-Touch                              locate local attractions and restaurants, surf       47 here in the UK which will soon benefit
                                                                                                        from an enhanced brand standards
Offerings                                          the Internet, listen to music, watch videos,
                                                                                                        programme to be rolled out during 2009.
                                                   and scroll through travel images.
EPIC, the newly-opened luxury lifestyle,                                                             
waterfront boutique hotel in downtown Miami        · Business Traveler Must-Haves
is not only centrally-located for business
travelers, but is also thoughtfully decked-        Additional in-room services and hotel               sense of cool. In addition, all rooms and
out with the tech tools and services traveling     amenities include the hotel’s 24-hour               suites feature private balconies that provide
executives need most.                              business center with printing capabilities,         inspiring views of the city and bay. Other hotel
                                                   complimentary morning newspaper, coffee             offerings include Area 31 restaurant, offering
EPIC’s high-tech, high-touch offerings for         and tea in the hotel’s Living Room lobby,           premium seafood with a Mediterranean
business travelers include:                        Hosted Evening Wine Hour, and twice-daily           influence; a 13,752-square-foot wrap-around
                                                   housekeeping service                                pool deck with private cabanas; a waterfront
· Desk-top computers in all 411 guestrooms                                                             lounge; a full-service spa and fitness center
and suites                                         Managed by Kimpton Hotels & Restaurants,            operated by Exhale and a private marina.
                                                   EPIC is located at the edge of the Miami River
EPIC’s in-room computers are loaded with           and Biscayne Bay, just a short distance from          
Microsoft Office software, offer high-speed        Miami’s financial center. EPIC is also a short
Internet access, and run an interactive            distance from area beaches, local shopping
                                                                                                                    Share the News...
portal that provides guests with hotel             districts, and a thriving arts and culture scene,      Have your colleagues, associates and
information, local Miami guides, and on-           with many museums, restaurants, shops and             clients subscribe to Odyssey magazine.
demand entertainment. The computers are            theaters within walking distance.                          New subscribers can signup at:
programmed to print to the front desk, so
guests can easily pick up their documents
when on the go. EPIC partnered with
                                                   EPIC’s 411 rooms and suites are high on
                                                   style, artfully designed by Cheryl Rowley,
Suitelinq, Inc. a leading provider of integrated   with furnishings that convey an understated

July 13, 2009                                                                                                                            page eleven
ODYSSEY magazine published by The Business To Business Travel Websites Group
   M.I.C.E.                                                                                             Hotelzon UK Wins
                                                                                                        Tenders For Exhibitions
Economist Group Ranks                                Senior airline industry leaders from full-
                                                     service carriers, hybrid carriers and the low-     Online Hotel Bookings
Honolulu 4th Best City                               cost fraternity will close the first day with a
For Business Travel                                  discussion on how air transport business           Hotelzon UK continues to win tenders
                                                                                                        within the British and Scottish Exhibitions
                                                     models are evolving across Asia Pacific
                                                     and provide insights on strategies for future      sectors to supply online hotel bookings.
The Economist Intelligence Unit (EIU), one
of the largest and most experienced country          growth.
                                                                                                        Jani Kaskinen, Hotelzon UK’s Managing
analysis teams, has ranked Honolulu the
                                                     The second day will concentrate on engine          Director, commented: ”We are winning
fourth best city for business travel in the world.
                                                     technologies, including next generation            business due to the fact that we can
Honolulu was one of only three U.S. cities
                                                     engine technologies and the impact on the          provide a value for money service
ranked in the top ten joining Detroit (7th) and
                                                     industry of initiatives to reduce fuel burn,       with high standards, state of the art
Atlanta (8th). The report listed Vancouver as
                                                     carbon emissions and noise. The morning            technology and continuous investment
the top city in the ranking.
                                                     session will continue with a look at cutting-      in conferences, events and exhibitions.
                                                     edge technologies in engine propulsion             Hotelzon is excited by the prospect of a
According to the report “EIU’s Business
                                                     and how to achieve optimal performance             working partnership with Haymarket.”
Travel index assessed and compared 140
cities as potential venues for business trips,       through fan blade design. There will also
                                                     be a session on the commercial viability of        As well as securing the corporate contract
conferences and training locations. The
                                                     alternative fuels.                                 for the Haymarket Media Group, Hotelzon
methodology accounts for cost considerations
                                                                                                        UK has won seven tenders to provide
alongside environmental factors such as
                                                     Day two will close with a panel discussion and     online hotel bookings and travel bookings
stability, infrastructure, culture and health
                                                     audience Q&A on East-West cooperation on           for the following shows for the next three
                                                     engine technologies entitled: ‘Partners today,     years:
“This is a great honor for our city,” said Joe       rivals tomorrow?’
                                                                                                        BBC Good Food Show London
Davis, SMG general manager of the Hawai‘i
                                                     Day three will concentrate on the outlook          (2009 – 2011)
Convention Center located in Honolulu. “We
                                                     for air transport infrastructure. Norman Lo,       BBC Good Food Show Birmingham
have always touted Honolulu as a viable
                                                     Director General, Civil Aviation Department,       (2009 - 2011)
destination for business travel and to have
                                                     Hong      Kong,     will   discuss   airspace      Clothes Show Live (2009 – 2011)
a group such as the EIU validate that just
                                                     management encompassing Pacific regional           Clothes Show London (2010-2012)
proves our sentiments.”
                                                     and international perspectives on how to           Autosport International (2010-2012)
                                                     evolve the regulatory framework surrounding        BBC Gardeners’ World Live (2010-2012)
                                                     airspace management to address the
                                                     demands of future growth.                          Susan Alboni, Corporate Travel Manager
                                                                                                        at Haymarket Media Group, commented:
Speakers Line Up                                                                                        “I look forward to the added value that
                                                     MRO market trends and how the global
For Asian Aerospace’s 09                             economic recession and downturn in airline         Hotelzon UK and its online booking
Congress Programme                                   capacity is impacting on MRO suppliers             platform will bring to the Haymarket travel
                                                     across the Asia Pacific region will be
Asian Aerospace 09 is bringing many value-           discussed. The outlook for MRO in India will
                                                     also be debated, together with the challenges      Caroline Hills, Group Sustainability
added benefits for delegates this year,                                                                 Manager, Haymarket Media Group, added:
including a three-day Congress Programme,            and opportunities in providing independent         “Hotelzon will also offer travel via train or
which will be attended by leading figures from       third party maintenance.                           coach to visitors via the shows websites.
China’s expanding aviation industry, including                                                          This added service is vital for the ongoing
senior executives from COMAC, CAAC and                                  reduction of the carbon footprint for each
AVIC.                                                                                                   show by helping to reduce the number of
                                                                                                        visitors travelling by car.”
The opening day of the Hong Kong gathering           ADNEC’s ExCeL London
on 8 September will focus on future trends                                                              
for the aerospace and air transport industries.      Wins UK ‘Venue
Leaders from China aviation industry will            of the Year’                                      extension due for completion in April 2010.
discuss China’s current and future aerospace                                                           The AED 1 billion project, which was initiated
and aviation strategies and the outlook for          Under the ownership of the Abu Dhabi              by ADNEC after its take-over of the successful
aviation technology and manufacturing.               National Exhibitions Company (ADNEC),             London venue in May 2008, will increase
Discussions will also focus on procurement           ExCeL London was honoured as ‘Venue               event space by over 50% and add 17 flexible
requirements and opportunities for East-             of the Year’ at Europe’s premier awards           meeting rooms, a 2000 seat conference
West partnerships. The afternoon session             ceremony for the events industry, which took      suite and 5000 capacity auditorium, creating
will concentrate on evolving airline models in       place recently in London. ExCeL London            one of Europe’s largest exhibition and event
Asia Pacific, with Andrew Herdman, Director          beat off world famous competition including       venues.
General of the Association of Asia Pacific           Manchester United Football Club, Wembley
Airlines addressing the impact the global            Arena and Birmingham NEC to win the               Commenting on the successes, Simon
economic downturn is having on the sector.           accolade.                                         Horgan, ADNEC Group CEO, said: “This is
                                                                                                       an outstanding win for ADNEC against some
Keynote speaker Tony Tyler, Chief Executive          In addition to success of ExCeL London,           incredibly tough competition. The success of
of Cathay Pacific, which is one of the principal     IDEX 2009, the 9th edition of the International   ExCeL London confirms the wise investment
sponsors of Asian Aerospace, will discuss            Defence Exhibition and Conference, was            decision of Abu Dhabi and provides the
how Cathay Pacific is evolving its business          highly commended at the awards ceremony           perfect platform for ADNEC to continue its
strategies in light of the current economy. He       as a finalist in the category for ‘Best Trade     strategy of developing a world class network
will also consider future constraints and how        Show Over 2000m2’ acknowledging the               of venues to serve the global exhibitions and
the airline is preparing for the resumption of       incredible size, scale and success of IDEX        events industry. I am also delighted that
growth.                                              2009. ADNEC also sponsored and presented          IDEX 2009 was a finalist in the ‘Best Trade
                                                     the “Best Marketing Campaign” award at the        Show’ category.       The global exhibitions
Laurent Rouaud, Senior Vice President                prestigious ceremony.                             market is incredibly competitive and for IDEX
of Market and Product Strategy for Airbus                                                              to be recognised as one of the world’s leading
will look at aviation market performance,            The ‘Venue of the Year’ accolade recognises       exhibitions is a great honour.”
concentrating on capacity and growth                 the exceptional achievements and initiatives
forecasts, air transport profitability indicators    of ExCeL London over the past year, with the        
and trends.                                          most significant of these being the Phase 2      

July 13, 2009                                                                                                                             page twelve
ODYSSEY magazine published by The Business To Business Travel Websites Group
Shepard Exposition                                 buyers and sellers through social networking;
                                                                                                      Standards, communications and industry
                                                                                                      relations programs along with educational
Services Partners With                             · Drives attendance by educating their             initiatives such as the AIPC Academy and
Three Companies                                    attendee audience with ‘must see’ highlights       ongoing seminars and Summits at the major
                                                   of the event.                                      trade shows.
Shepard Exposition Services partners with
three other companies to meet the needs of                                 AIPC Board elections also took place at the
their customers. By listening to what current                                                         General Assembly, resulting in a new slate
and prospective customers are saying,                                                                 of Directors. The AIPC Board now includes
Shepard understands the fundamental need           AIPC 2009 Annual                                   President Edgar Hirt of Hamburg, Germany;
among all trade show organizers is knowing         Conference Delivers                                Vice President Geoff Donaghy of Cairns,
how to attract new exhibitors, retain existing                                                        Australia; Treasurer Jonas Scharf of Basel,
exhibitors and engage their exhibitors to          The 2009 AIPC Annual Conference from July          Switzerland; Jacquie Rogers of Liverpool,
help support the event marketing to their          6-8 in A Coruna Spain provided delegates with      UK; Marisa Marin of Bilbao, Spain and Carol
respective industry. At this point, the event      insights into a wide range of critical industry    Wallace of San Diego, USA.
organizer is solely responsible for bringing       issues along with the election of a number of
the buyers and sellers together. Shepard is        new Board members and the winners of the           The AIPC Academy 2010 takes place in
working to change that.                            2009 AIPC Innovation Award.                        Brussels, February 2-7, 2010.

Clients no longer expect Shepard’s role            The conference program focussed primarily                
to be simply a general services contractor         on the impacts the current global recession is
but a stakeholder that takes ownership,            having on the convention centre industry as
accountability and interest in the success of an   well as the strategies available for member        Extend Your Stay In Britain
event. With this in mind, Shepard has joined       centres to respond and even strengthen their
with The CW Allen Group and MarketArt to           position in the face of related challenges.        With The EventBritain
offer unique and helpful programs that teach                                                          BritRail Pass
organizers how to maximize their exposure          Keynote speaker Dr. Linda Yueh, a renowned
by changing and communicating their show           global academic on macroeconomics and a            In conjunction with ACP Rail and ATOC,
brands, by educating exhibitors on marketing       regular media commentator set the stage for        VisitBritain has launched the eventBritain
strategies that increase their return on           discussion by outlining the anticipated course     BritRail Pass to allow overseas visitors good
investment and by providing an interactive,        of the financial crisis and the ways in which      value access to the entire UK rail network.
web-based marketing platform tool. These           various sectors will likely respond. Simon
benefits translate into an increase in market      Anholt, founder and publisher of the Anholt        The pass available to overseas visitors
awareness, value to the attendees, improved        Nation Brands Index and the Anholt City            attending an event in Britain, encourages
retention rate and increased ROIs.                 Brands Index wrapped up the conference             them to extend their pre and post event stays
                                                   with an analysis of how the industry can           to explore the nations and regions. A 3 day
ShowGrow is a one-on-one marketing                 use the situation to advantage in terms of         pass which can be used over an 8 day period
consultation for each show organizer. A            repositioning itself in the broader business       and a 7-day pass which can be used over a
tradeshow marketing consultant audits the          community. In between, an extensive series         15 day period are available for both standard
trade show brand to improve the messaging          of presentations ranged from situational           and first class journeys. Prices start at just
to the audience and to plan a strategic            overviews by key corporate and association         £99 for 3 days of travel within 8 which offers
approach that will convey the value of your        clients to assessments of how the crisis is        great value for money for the discerning
event. At the end, the exhibitor will be able to   being felt in various parts of the world.          traveller.
see the results below:
                                                   These discussions were supported by the            This year’s 100th Annual Rotary International
· An increase in market awareness and value        presentation and analysis of a variety of          Convention will be hosted on 21 – 24 June
to the attendee and exhibitor categories;          current research results including changing        in Birmingham and it is the first event to take
· An improvement in retention rates for            client circumstances, member business              advantage of the pass. Since it has gone on
participation and membership; and                  expectations and changes in projected              sale, 263 passes have been sold generating
· An increase in the ROI model to improve the      demand over the coming year. In terms              around £37k.
selling cycles and results.                        of strategies for centres to respond to
                                                   business challenges, delegates heard               Ian Taylor, Birmingham Convention Bureau
Exhibiting ROI-Q Academy by The CW                 from PCO’s, architects and clients on the          said: “The Rotary International Convention is
Allen Group educates and trains exhibitors         available options for coping with changing         bringing more than 18,000 visitors from 155
to become Masters in Event Marketing by            conditions and participated in a workshop          countries around the world to Birmingham.
teaching the art and science of it effecting       on how management innovations can be               This is a very significant event and the Britrail
exhibiting. This training achieves positive        implemented in an organization.                    Pass will encourage visitors to explore the
results from proven techniques and shows                                                              rest of the UK during their stay, providing a
exhibitors how to implement these strategies       The presentation of AIPC Innovation Award          welcome boost to tourism around the country
into their own marketing program. Each             candidates this year was accompanied by a          and adding value for event organisers when
exhibitor will be able to reach the following      poster session for entries and an opportunity      considering host destinations.”
goals:                                             for members to vote for their own choice as
                                                   to the best innovation alongside the selection     The eventBritain BritRail      Pass is only
· Increase in exhibitor success in achieving       made by the formal Award judges based on a         one of many products available for event
their ROI goals;                                   detailed analysis of entries. As a result, there   visitors, with passes for the original London
· Increase in exhibitor retention by increasing    were two awards made from the wide range           sightseeing tour, Great British Heritage,
the value of the event; and                        of projects submitted for consideration:           London sightseeing, Wimbledon Lawn Tennis
· Exponential increase in their event marketing                                                       Museum and Oyster cards available online
through exhibitor assistance                       The overall 2009 Innovation Award was              at:
                                                   made to the Adelaide Convention Centre of
ExhibitQuest by MarketArt is a powerful tool       Australia for their comprehensive recycling
that creates a virtual trade show for promoting    and food management program;
and selling the tradeshow before, during                                                              This service will support business travel
and after the actual event. ExhibitQuestTM         The delegates choice award was made to             and highlight the additional products and
provides exposure, education and community         the Darwin Convention Centre for the Darwin        destinations Britain has to offer.
connections 24/7, 365 days a year. This tool       Workforce Development Strategy
meets the exhibitor’s needs in these ways:                                                            Participants must present a delegate badge
                                                   The General Assembly which took place on           or event ID prior to boarding the train, but the
· Provides exhibitors better value with a year     the final day of the conference was prefaced       pass provides the flexibility to hop on and off
long exposure to the market;                       by a series of status reports on key AIPC          trains at their leisure and also includes airport
· Builds a stronger community by connecting        program activities including the Quality           transfers.

July 13, 2009                                                                                                                           page thirteen
ODYSSEY magazine published by The Business To Business Travel Websites Group
                                                                                                    About Cash-Ticket: Cash-Ticket is the new
   CORPORATE CARDS                                                                                  product from paysafecard group. The prepaid
                                                                                                    voucher allows consumers to purchase
                                                                                                    flights, ticket orders and online shopping
MasterCard and                                    UATP Announces                                    without having to provide personal bank
MobileXpense                                      Strategic Partnership With                        details. When paying at a web-shop all that is
Travel Management                                 paysafecard group                                 required is the 16 digit pin code. This makes
                                                                                                    Cash-Ticket to a very fast, simple and secure
Solutions                                         Universal Air Travel Plan, (UATP) has             payment method. The paysafecard group
continued from page one
                                                  announced a strategic partnership with            already operates in 20 countries worldwide
to drive card utilization at organizations up     paysafecard group to offer Cash-Ticket, a         with offices in Vienna, London and Bern.
to 94%, significantly improving T&E tracking      prepaid voucher that consumers may use            Founded in 2000, the company is one of the
and expense reporting efficiency.                 to purchase flights online. The partnership       leading providers for alternative payment
                                                  enables airlines to integrate Cash-Ticket by      solutions and in March 2009 the company
Patrick Billiet, Managing Partner at              utilizing existing airline UATP connections for   was awarded by Paybefore for being the
MobileXpense,      concludes:      “We     are    processing Cash-Ticket transactions.              ‘Best Prepaid Company outside the USA’.
delighted to be a ‘Certified MasterCard
Partner’. Whereas previously we have              “We are delighted to start the partnership               
needed to interface with each individual          with UATP. Airlines working with UATP will             
MasterCard issuer, the new joint interface        now benefit from being able to accept real
we have built enables us to integrate all         online cash payments from a new group of
MasterCard corporate, purchasing and              customers,” says Michael Mueller, CEO of          UATP Adds Virgin America
lodged card transactions within our system
– directly from the MasterCard SmartData
                                                  paysafecard group. “Our experience with
                                                  airline-partners show that implementing an
                                                                                                    As New Merchant
global repository. What that means for our        alternative online cash-payment method,           Universal Air Travel Plan, Inc. (UATP)
customers is tremendous savings in time,          such as Cash-Ticket, enables webshops to          continues its expansion adding Virgin
cost and complexity on all international          reach new target groups, that haven’t paid        America as its newest merchant effective
implementations.     Successfully      passing    online before and will therefore cause an         immediately. To meet customer demand,
MasterCard’s extensive security tests and         increase of new paying customers – it’s true      Virgin America adds UATP as a form of
becoming a Certified Partner bears great          incremental business.“                            payment to help expand its market share in
testimony to the high quality of our ‘Software                                                      the airline industry. “As a new airline, we’ve
as a Service’ (SaaS) approach”.                   The Cash-Ticket voucher can be purchased          quickly recognized the demand for UATP
                                                  at numerous outlets in Europe and provides        acceptance and want to expand our corporate
                      a 16 digit pin code which can be used online      client base while lowering distribution costs,”
                    quickly and securely. Users can keep track        said Diana Walke, Vice President of Planning
                                                  of their balance and transactions online. The     and Sales at Virgin America. “Virgin America
                                                  vouchers are available in denominations of        is injecting some healthy competition into
Northrop Grumman                                  €10, €20, €50, €100 and €150. Up to ten           the airline industry with our award-winning
Awards T & E Card                                 vouchers can be used at once for larger
                                                  payments. Buying a Cash-Ticket incurs a
                                                                                                    service, low fares and upscale amenities –
Business To J.P. Morgan                           one-off activation fee of €2 for the consumer,
                                                                                                    and corporate travelers are responding.”
                                                  regardless of how much credit is purchased;       “Focusing on the key drivers for success,
J. P. Morgan has announced that Northrop          there are no hidden costs or extra charges.
Grumman Corporation, a leading global                                                               a strong business strategy and expanding
security company, has selected J.P. Morgan                                                          services, Virgin America has positioned itself
                                                  “Consumers continue to look for greater           for rapid growth,” Ralph Kaiser, president
as the issuer of its travel and entertainment     convenience and security for online
(T&E) commercial credit card. Northrop                                                              and CEO, UATP stated. “The Virgin brand
                                                  purchases,” said Ralph Kaiser, president and      is a leader in the airline industry and Virgin
Grumman is now J.P. Morgan’s largest              CEO of UATP. “There is a steady trend toward
private sector T&E card customer in terms of                                                        America will be able to increase its market
                                                  debit-based payments and cash transactions;       share in the corporate travel arena.”
number of cardholders and annual volume of        Cash-Ticket is perfectly poised to capture this
spending.                                         growing trend. The partnership allows speed-      The airline’s base of operations is San Francisco International
                                                  to-market for Cash-Ticket through existing        Airport’s ultra-modern International Terminal. Virgin America
“J.P. Morgan has been a leading provider of                                                         flies to San Francisco, Los Angeles, New York, Washington
                                                  UATP connections and offers the airlines          D.C., Seattle, Las Vegas, San Diego, Boston and Orange
corporate card solutions for more than twenty     lower distribution costs – everyone wins.”        County.
years, offering innovative payment solutions
supported by our proprietary technology
platform and dedication to outstanding
customer experience,” said Eduardo Vergara,
                                                    GROUND TRANSPORT
global commercial card executive, J.P.
Morgan. “We are honored that we have been         Eurostar Sees 22% Rise In                         Eurostar, said: “Travellers are now discovering
                                                                                                    the advantages of high-speed rail for longer
selected to provide such services to one of       Travellers To Amsterdam                           journeys across Europe. By making one
the world’s leading companies.”                                                                     simple connection they can avoid all the
                                                  Eurostar, the high-speed provider of carbon       hassles of flying and enjoy journeys from
J.P. Morgan’s corporate card programs are         neutral rail journeys between the UK and          city centre to city centre that are just as fast
supported by PaymentNet, an online tool that      continental Europe, reports a 22% rise in         overall – and a lot more convenient.”
provides companies with greater visibility,       travellers between London and Amsterdam
reporting capabilities, flexibility and program   via Brussels.                                     Eurostar expects that the 22% growth in
controls. For example, from one online                                                              travellers to Amsterdam that has occurred
system, card administrators can order new         The growth in rail travel between two of          since the Channel Tunnel fully re-opened in
cards, modify spending limits, instantly adjust   Europe’s most exciting cities comes as Dutch      February will be further boosted in a year’s
cardholder profiles and monitor corporate         and Belgian Railways (7 July) unveiled the        time by the phased introduction of Fyra
compliance. Users also have access to             new high-speed service that will operate          services and a significant reduction in journey
more than 70 standard reports that provide        between Brussels and Amsterdam from next          times from the current overall time of just over
the transaction detail needed, including          year.                                             five hours.
vendor analysis, unusual activity analysis,
hotel spending, car rental spending, and          The Fyra high-speed trains will connect with      Eurostar has also seen a 34% increase in
delinquency reports. In addition, cardholders     Eurostar services at Brussels-Midi and call at    traveller numbers from Dutch cities such as
can view their statements and authorizations      Antwerp, Rotterdam and Schiphol en route to       Amsterdam to London, compared with last
in real-time.                                     Amsterdam.                                        year.                Simon Montague, Director of Communications,              

July 13, 2009                                                                                                                                  page fourteen
ODYSSEY magazine published by The Business To Business Travel Websites Group
    PEOPLE                                                                                            Wyndham Appoints
                                                                                                      Travel Systems Expert As
American Express                                   said Charles Petruccelli, president, American
                                                   Express Global Travel Services. “Mike is           Global Marketing Leader
Business Travel VP & GM                            a strong leader with a proven track record
                                                                                                      Wyndham Hotel Group, the world’s largest
Global Supplier Relations                          for success, particularly in driving global
                                                                                                      hotel company with approximately 7,000
                                                   distribution system initiatives – key to this
                                                   position. Mike brings a decisive, efficient        hotels and 11 brands, has appointed
American Express Business Travel has
                                                   approach that moves strategies into action,        Flo Lugli as executive vice president of
announced Michael Qualantone, vice
                                                   and he will be an important addition to the        marketing, responsible for the strategy
president, Client Services Group, has been
                                                   Executive Team.”                                   and execution of the Hotel Group’s global
named vice president and general manager,
                                                                                                      marketing efforts.
Global Supplier Relations. In his new role,
Mr. Qualantone will manage and direct all
strategic relationships with global supplier       AirPlus International                              Lugli, who joins the company on July
                                                                                                      20th, will oversee the Hotel Group’s
partners, including airlines, hotel and car
companies, tour operators and cruise lines,
                                                   Promotes Aaron Kelling                             distribution and e-commerce, loyalty and
as well as maintaining strategic relationships     To Executive Vice President                        direct marketing, research and analytics
                                                                                                      departments, and will work closely with
with all technology providers including global
                                                   AirPlus International has announced the            the Hotel Group’s brand marketing teams
distribution systems and booking tools. This
                                                   promotion of Aaron Kelling to Executive VP,        to lead the overall strategic direction
leadership role also heads the management
                                                   Strategic Partnerships. This newly created         for customer engagement and market
and development of the International Travel
                                                   position will foster continued growth in the       positioning for the company.
Services Network, and is responsible for the
Partner Network Worldwide. Mr. Qualantone          US market through the further development
                                                   of executive level relationships with key          She comes to the Hotel Group from
replaces Andrew Winterton, who has taken
                                                   industry partners. Kelling will lead sales         Travelport Limited, one of the world’s
another position outside of the company.
                                                   channel partnerships and look to develop           largest global distribution system providers
                                                   new partner relationship initiatives. Formerly     and a leader in Web-based e-commerce
Qualantone is now a member of the Global
                                                   serving as AirPlus Vice President, Sales and       solutions. Lugli, a 20-plus year veteran of
Travel Services Executive Team, and reports
                                                   Account Management for the Northern US             Travelport and its predecessors, is known
directly to Charles Petruccelli, president,
                                                   and Canada, in his new role Kelling will now       for building high performance teams and
American Express Global Travel Services.
                                                   have responsibility for the entire US market.      developing new products that deliver
In his most recent role as vice president,
                                                                                                      operational excellence and value.
Client Services Group, Qualantone was at
the forefront of leading the strategic thinking,
                                                                                                      Most recently senior vice president of
tactical planning and execution on key client      El Al Israel Airlines Names                        commercial in the Global Distribution
service initiatives.                               NE Regional Sales Manager                          Services Division at Travelport, Lugli was
                                                                                                      responsible for leading the company’s
“I look forward to this new phase in my            EL AL, Israel’s national airline, has announced    global distribution systems business in
American Express career, as the business           the promotion of Michael Rosin to Northeast        the Americas as well as overseeing the
travel industry is once again at a critical        Regional Sales Manager.                            company’s Global Operations and Global
crossroad where supplier business models
                                                                                                      Land and Sea businesses, including the
are being challenged and new strategies            Based in New York City in the USA                  development and execution of its global
are needed to remain relevant,” said               headquarters, Rosin is responsible for all         hotel, car rental, and leisure strategies.
Qualantone. “This exciting opportunity comes       sales and marketing activities in this region.
at a time when I can apply my knowledge            He and his team work with tour operators,          Earlier, Lugli led Travelport’s Airline
and experience to spearhead strategies             consolidators, travel agents, corporations         Solutions business unit, serving as senior
and innovations that will not only shape the       and organizations. Other states under his          vice president as well as president and
distribution and supplier models, but will         supervision include Connecticut, Delaware,         managing director of Airline Solutions. In
also ensure American Express maintains its         Maine, Maryland, Massachusetts, New                those roles, she was responsible for the
position as the industry leader.”                  Hampshire, New Jersey, North Carolina,             development and delivery of business and
                                                   Pennsylvania, Rhode Island, Vermont,               technology solutions for the company’s
During his 21 year tenure at American              Virginia, Washington, DC and West Virginia.        airline suppliers, with a specific focus
Express, Qualantone has held leadership            This region generates the most traffic for EL      on reservations hosting, faring and data
positions within Finance, Travel Back Office,      AL, with the exception of Israel.                  management solutions.
and Business Travel. Prior to his role as vice
president, Client Services Group, he was vice
                                                                                                      Lugli    was     president   of    Wizcom
president, On Sites and Customer Solutions,
and vice president, Global Distribution
                                                   Hilton Names Andrew Flack                          International, a business unit of Cendant
Strategy. In his previous distribution role,       VP Global Brand Marketing                          and senior vice president of Galileo
                                                                                                      International, which was acquired by
he was responsible for all travel distribution
                                                   Hilton Hotels Corporation (Hilton) has             Cendant Corporation in 2001. She joined
matters globally and was instrumental in
                                                   announced that Andrew Flack has been               Cendant in 1987 as a part of its Hospitality
establishing American Express’ alternative
                                                   promoted to Vice President of Global Brand         Division, serving in several sales and
distribution strategy, known as TravelBahn
                                                   Marketing for the Hilton brand.                    marketing roles, including vice president
DS, which was recently awarded a U.S.
                                                                                                      of worldwide sales and vice president of
                                                   In this newly created position, he will have       worldwide sales and marketing
While in the Finance division, he was an           oversight for Hilton brand marketing strategies
integral part of important American Express        and functions worldwide. Those functional         Marketing – Hilton Asia Pacific, where he
acquisitions including Lifeco, Revere,             areas include advertising, public relations,      created a new marketing organization in
TravelOne, Thomas Cook, and Rosenbluth.            strategic partnerships and brand promotions       support of our emerging growth markets and
He joined American Express in 1988 as a            for the leisure and business segments, as well    extended our global sales network into new
participant in the Graduate Management             as Hilton Hotels Corporation graphics and,        countries such as India and Korea. Previous
Program, and prior to American Express,            identity and hotel online tools and resources.    assignments have taken Andrew to Europe,
worked in the banking and financial industries     Additionally,     Andrew    supports     Hilton   Australia, and the Caribbean. Between 2003
with Manufacturer’s Hanover and First              Worldwide Resorts marketing and business          and 2006 Andrew led Sales & Marketing for
Interstate Bank.                                   development efforts for the Customer              Australasia, where he was part of the team
                                                   Marketing group, Hilton HHonors programs,         that re-built and re-launched Hilton Sydney.
“The head of Global Supplier Relations plays       and hotel opening marketing initiatives.
a critical role within American Express, acting                                                      Andrew’s earlier career included seven years
as a lynchpin between the Company and              A 20-year hotel industry veteran, Andrew          as a Hotel General Manager, managing Hilton
its partners, suppliers and global networks,”      was previously Vice President Sales and           properties in the UK and Australia.

July 13, 2009                                                                                                                          page fifteen

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