Telecom Customer Experience Solutions Gaining Momentum

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					             Telecom Customer Experience Solutions Gaining Momentum



Today in this competitive and aggressive market, customers are always looking forward
to an excellent experience with their favorite brands, regardless of whether they are
interacting with them in a shop, online or the most common of all today, over the
phone. One of the crucial concerns that companies have been witnessing in 2012, is the
conflict between increasing revenue and cutting expenses and the prominence of
telecom customer experience.

Directors today have adopted a reciprocal exclusiveness between operational
excellence, consumer growth and product innovation. It is said that companies in terms
of telecom customer experience can manage one of the three, but not all of them
together. Leaders today look at the consumer experience as a great scope for
technology to maximize its capacity to generate more revenue by retaining and
attracting more consumers while reducing the expenses by minimizing duplications in
the business that hinder the experience.

The year 2011 was an important year in the domain of telecom consumer experience.
Today the ultimate objective of a company as a corporate entity is to offer value to the
consumers in exchange for any payment they make. Every initiative that the company
undertakes is a part of the system that gains the perceived value that a consumer
receives.

Leading companies specializing in customer experience solutions today understand a
consumer’s journey irrespective of the industry type. They work towards developing
specific industry applications that are based on predicting customer interactions to
assist customers find the way with interactions with a company. In addition to that, they
also anticipate customer requirements, streamline their experience and learn important
trends from every customer experience.

Eminent telecom customer experience solution providers helps their clients and other
end users attain a maximum consumer satisfaction rating in the industry with the help
of voice agents, online communications and integrated and predictive chats. Their self
service applications further help the customers to understand their bills and efficiently
monitor the future cell phone usage, simplifying the effort and alleviating the pointless
calls.

All this results in bringing down the volume of emails and enhanced operating
performance by almost 20 percent. The applications offered are as follows:

·    New Contract
·    On-Boarding
·    Bill Inquiry
·    Plan Change
·    Retention

However, every enterprise that is estimating and planning their customer experience
are not capable of making the best of using these inputs to implement the same. This is
why it is essential to join hands with an ace telecom customer experience solution
provider that takes a partnering approach and has the ability to understand specific
enterprise requirements.

Related links: Mobile self-service, retail customer experience

				
DOCUMENT INFO
Description: Today in this competitive and aggressive market, customers are always looking forward to an excellent experience with their favorite brands, regardless of whether they are interacting with them in a shop, online or the most common of all today, over the phone. One of the crucial concerns that companies have been witnessing in 2012, is the conflict between increasing revenue and cutting expenses and the prominence of telecom customer experience.