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Knowledge Management Lindsay Jefferson Colm de Burca • What is Knowledge Management • Growth of Knowledge Management • Using Knowledge Management • Roles Within Organizations • Issues with Knowledge Management • Success v. Failure of Knowledge Management • Uses in Sports • Resources Knowledge Management • KM is a newly emerging, interdisciplinary business model dealing with all aspects of knowledge within the context of the firm, including knowledge creation, codification, sharing, and how these activities promote learning and innovation. In practice, KM encompasses both technological tools and organizational routines in overlapping parts A variety of factors have contributed to the growth of and interest in KM. Robert E. Cole identifies eight of them: • Accelerating pace of change • Staff attrition (especially that resulting from years of downsizing and reengineering) • Growth in organizational scope • Geographic dispersion associated with globalization of markets • Global integration • Increase in networked organizations • Growing knowledge-intensity of goods and services • Revolution in information technology Knowledge Management Process • Asset Utilization • Knowledge Evaluation • Knowledge Improvement • Knowledge Accumulation • Knowledge Generation • Knowledge Sharing • Knowledge Protection Using Knowledge Management • Continuous Cycle: Create – Capture – Refine – Store – Manage – Disseminate • Activities: Create – Share – Seek • Approaches: – Process: formal controls to enhance quality and speed – Practice: creating social environments allowing for shared tactical information used for customized solutions for unique problems – Best: What effective organizations use. *Organizations often use hybrid of both process and practice approaches. Roles Within Organization – Chief Knowldege Officer (CKO): newly created position in charge of creating the infrastructure and cultural environment for knowledge sharing – Everyone else within the organization must support the knowledge management system in order for it to be effective Issues • Culture Change • How to store tactic knowledge? • How to measure benefits? • Roles of personnel • Importance of Knowledge Management? • Keep up with quickly changing technology • Intellectual Capital Success v. Failure • Measure: Financial and non-financial measures (relationships, environment, etc) • Causes of Failure: – Lack of management, understanding of benefits, adequate staff/resources – Too much information – Incomplete information • Causes of Success: – Effective Management/resources – Taking advantages of technological opportunities *Requires cultural change from the top down. Knowledge Management in Sport • The Value of Tacit Knowledge – General Managers • Drafting – Coaches • Play Calling – Players • Intangibles – Schools • Recruiting Knowledge Management Resources • What is Knowledge Management? Gotcha is your guide to Knowledge Management (KM). It is designed for those who are new to KM and still exploring its fundamentals, as well as for power users looking to expand their KM resources or understanding. • Brint Knowledge Management Portal This is one of the best KM Resource websites currently online. If Brint doesn't have it, you probably don't need it. • Learning Organization / Knowledge Management Resources This site has been cited as a useful resource by the Knowledge Management Year Book. • CIO Knowledge Management Research Center The KM Research Center has taken the approach of focusing on a few links to high quality content from CIO and websites that encompass most of the major trends. • MetaKM The knowledge management portal for practitioners, researchers, and solution providers. • The Nyenrode Institute for Knowledge Management and Virtual Education (NOTION), Netherlands According to NOTION the key for success in knowledge management is the integration of the correct paradigm, the necessary infrastructure (human resources policy, ICT and learning content), but all that while giving the responsibility for the process to the learners. To locate this Centre find Research & Faculty and then Competence Centers. • Zentrum f r Wissens- und Informationsmanagement (WIM), Austria This Centre based in Donau University offers a Masters of Advanced Studies in Knowledge Management. • KM Bibliography Herwig Rollett, based at the Graz University of Technology, is currently doing a PhD on various aspects of Knowledge Management. His KM Bibliography is comprehensive. • Major Journal Special Issues on KM Although this link covers articles that are slightly old (1996-1998), it highlights papers on KM taken from Special Issue Journals. Useful if you are conducting a literature review. • Journal of Knowledge Management The Journal of Knowledge Management is a peer-reviewed quarterly publication dedicated to the exchange of the latest research and practical information on all aspects of managing knowledge in organisations. • Knowedge Management World KM World is a leading information source for the knowledge management systems market. • Knowledge Management Bookstore The Knowledge Management Bookstore currently contains 216 titles (2002-1997) about knowledge management, organizational intelligence, and closely aligned areas of thought and practice. • Selection of Knowledge Management Books Books recommended by the Institute for Knowledge Management, The George Washington University. • Knowledge Ecology "Knowledge ecology" is an interdisciplinary field of management theory and practice, focused on the relational and social aspects of knowledge creation and utilization. • KM Europe The conference is dedicated to integrating knowledge management into existing working practice. KM Europe will feature presentations from Karl Wiig, Tom Davenport, Dan Holtshouse, Dave Snowden, Tom Stewart and Karl-Erik Sveiby. Date: 13 - 15 November 2002, Alexandra Palace, London. • KM World & Intranets 2002 Convening for its sixth year, KM World is the worlds largest and most comprehensive conference and exposition dedicated to Content, Work, Collaboration, Knowledge and Intellectual Asset Management, and Business/Competitive Intelligence.
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