Edition No 3 dated Feb 11
Distributed to families by units or in the case of Regular Army augmentees, RTMC Chilwell or Supporting A guide for the families of deployed
Units to nominated emergency contacts and family members.
E-copies available through Army Internet and Intranet, Hard copies through JSCS Bicester reference: AC
Regular Army Personnel
64404 Mili Stock No: MSN091LAN0348164.
Sponsor: SO3 Families PS4(A) DPS(A), AC 64404 Mar 2011
Tel Mil: 94391 Ext 2159, Civil 01264 38 2159. www.army.mod.uk
Design: HQLF Media & Comm (U) DSX5717
The contents of this guide are designed to provide general
advice - it is important to ensure you have the most up to
date information and in most cases this should be sought
from your nominated unit welfare officer.
2 • Sorting out the finances • Serving Parents & Carers
• Wills and insurance • Prepare your children
Preparing for • Operational Commitments • Storybook Soldiers
deployment Establishment (OCE) • Families Support Groups
• Legal matters • ‘Trusted friends’ schemes
• Access to military establishments • Relationships
• Army pay, allowances • ArmyNET
and compensation • The car
• Service Family • Key documents
Accommodation (SFA) • Dates to remember
• Substitute Service Family
3 • The emotional cycle of deployment • Pregnancy
• Keeping in touch – social networking • Debt/Financial Advice
During sites • Separation survival guide
deployment • Mobile phones • Supporting other families
• Rest and Recuperation (R&R) at difficult times
• Deployment Welfare Package • Who you can turn to for help
• Looking after the family • Armed Forces sources of
• Going away support
• Children • Other sources of help
• Health (including emotional health)
4 • Casualty procedures • Frequently asked questions
• Compassionate leave & travel • Overseas compassionate
Emergencies leave/travel card
5 • Things to consider • Tips for parents of
• Avoiding traffic accidents returning soldiers
Homecoming • Children and reunion • Tips on dealing with stress and
Tips on dealing with traumatic stress post traumatic stress disorder
in children and young people
6 Explaining the Army, abbreviations and terminology
7 Pre-Deployment Check List
2 | Guide for Families of deployed Regular Army Personnel 3
This guide has been prepared to help you during the time that
your serving soldier1 is away on an operational deployment.
A guide alone will never replace the vital part
that your family and friends can play in
supporting you through what may be a difficult
point of contact for most matters. UWOs are
there to support members of a unit and their
families. They are trained to provide welfare
and at times lonely period. Remember that support and offer a confidential service. Put
Army welfare support, in one form or another, their phone number in the front of the guide as
can extend to everyone; spouse, civil partner, well. If you do not know who they are check
partner, mother, father, son or daughter, you all with your serving soldier who should provide
have someone to turn to. A list of useful phone you with the contact details. You can also use
numbers and websites is included in this guide, the other numbers inside the front cover if you
so read on and use what you feel you need. need to.
This guide focuses on spouses and civil
To get the most benefit from the support that is
partners in the UK and any differences for those
available, if you can do try to attend briefings,
assigned overseas are explained in the related
join the internet familiy support groups and
sections. However, parents of single soldiers
where possible try out or even volunteer to
and single soldier’s partners may also find it
support the arranged activities in order to get
useful both as a reminder to put things in order
the most out of what the Army makes available.
before deployment and as a guide of where to
turn to for help.
The Army does not want you to feel isolated
Start by writing your soldier’s details on the
Not all of the information here will be relevant to whilst your loved one is away. Your friends and
inside front cover as you will need them nearly
everybody – but keep it handy (perhaps by the family will probably be your strongest support
every time you make a phone call about them
phone) in case you need it later. network, however, if you have any issues you
to someone in the Army.
feel unable to handle, or you just need to talk,
Before your soldier leaves you should be please remember that there is always someone
contacted by your soldier’s nominated Unit in the Army you can turn to for advice and
Welfare Officer (UWO) who should be your first support.
Throughout the guide the term serving soldier is used. This is a generic term used to cover officers and other ranks, male or
female of any Regiment or Corps.
4 | Guide for Families of deployed Regular Army Personnel 5
As soon as you know that your soldier is going to be deployed on
operations you should start making plans to help you and your
family manage whilst they are away. Many areas of your life will be
affected by their departure but the deployment will be a lot easier
to bear if you and your family are well prepared. Some key areas
you might want to think about are in this section.
Sorting out the Finances
Your soldier being away may affect your family’s • If you have separate bank accounts ensure satellite TV provider, their gym membership,
financial affairs. You need to be confident that that you both have access to whatever funds subscriptions etc) but be realistic about the
everything is set up correctly and that you you may require and that funds are available additional cost of entertaining children as a
will be able to continue making any regular in case of an emergency. lone parent.
payments, such as mortgages, loans or • It may be that the only means for your • Consider asking your soldier to authorise you
insurance policies. Army pay and allowances soldier to get cash whilst deployed is by to deal with all the finances and insurances
are covered in more detail later in this section. cashing UK cheques. Make sure your they may have in their sole name. Check
Once your soldier leaves, you may be soldier has plenty of cheques to last what the companies concerned will need to
responsible for all of the household finances, the deployment and be aware that they make this arrangement, such as a letter of
including sorting out any problems that may may take a long time to come out of the authorisation or Power of Attorney, which
arise. The following tips may help you to avoid account. can be set up with a solicitor.
any difficulties: • Consider making bill payments by direct • Take time to think about reviewing regular
debit or standing order from your bank savings. The deployment may be an
• Talk over a budget with your soldier prior to
account. opportunity to save. There are many tax-
deployment. Consider agreeing a realistic
amount for spending whilst away, and • Discuss where you might be able to save efficient options available, and numerous
budget for their cheques cashed in theatre money whilst your soldier is away (e.g. ways of making the most of your money.
to come out of the account. cancelling/reducing the package from your
6 | Guide for Families of deployed Regular Army Personnel 7
Consider consulting an Independent
briefing where your unit will discuss what will or in a civil partnership, your soldier
• Consider consulting, for example, happen when your soldier is away which may might want to formalise these wishes in
MoneyFacts for information on the best cover the following: their will. Those nominating individuals
rates available www.moneyfacts.co.uk. as beneficiaries in their wills (who are in
Most national newspapers will also feature • Every adult should have a will detailing their
receipt of UK state benefits) may wish to
articles on financial matters. Additional specific wishes in the event of their death,
consider taking financial/legal advice about
information and booklets on a wide range this is especially important when embarking
how any financial payments may impact on
of financial matters including free booklets, on a deployment.
continued eligibility to UK state benefits.
budget calculators, compare products • Wills can be stored with a solicitor, with a Those assigned in Germany can seek
tables and website material are available bank, at home or with a relative. Military advice from Army Legal Assistance (HQ
from the UK Financial Watchdog – the personnel can also make a simple will by ALA) Tel: 0521 9254 3191/3196, if you are consider updating your existing will
Financial Services Authority at: completing a MOD Form 106. This can assigned elsewhere overseas you should to reflect the changed situation.
www.moneymadeclear.fsa.gov.uk. be stored at the MOD Document Holding contact the UWO for advice on who to
Ensure you know the whereabouts of all the key Centre in Glasgow. Consult a solicitor if turn to. • You and your soldier are encouraged to
documents you may need whilst your soldier is you feel that your current arrangements review your family’s personal insurance
• If you are buying property you may suggest
away, a checklist is at Section 7. are not adequate. This is particularly needs. Whilst it remains MOD policy not to
to the solicitor who is working on your behalf
important if you own property or other sponsor any commercial organisation, you
to produce a will at the same time.
valuable assets or have special wishes that and your soldier should consider joining the
Wills and Insurance you want noted formally. It is also worth • If you have recently married, formed a Services Life Insurance or PAX insurance
Those deploying are strongly advised to draw discussing what your soldier might want civil partnership, divorced or undergone schemes, which offer accident cover and
up a will with a solicitor prior to deployment. In you to do if they are seriously wounded dissolution, or your personal or family life cover options and can be taken out for
addition there will normally be a pre-deployment or killed in action - if you are not married circumstances have changed you should the duration of the tour or longer term, and
8 | Guide for Families of deployed Regular Army Personnel 9
are especially designed to take account of Parental Responsibility. Those unmarried there are legal requirements to notify the local
the unique needs of Armed Forces service. fathers remaining behind who are either authorities to ensure the child receives the best
Further details are in Section 3. Decisions step-parents or partners with responsibility for possible care. The Army Welfare Service or your
about selecting financial insurance services children (if they haven’t registered as the father Local Authority Children Services department will
or products are a personal responsibility and on the birth certificate of the child) should be able to provide you with more advice.
if appropriate you should seek advice from a consider getting parental responsibility and
qualified financial advisor. female spouses, civil partners or partners left Access to Military Establishments
with the care of step-children may also need to Dependants of deployed soldiers may be able
• All soldiers should consider joining the Army seek advice to provide formal legal recognition to apply for a Visitors Pass/Dependants ID
Dependants’ Trust (ADT) for the duration of their status when dealing with authorities Card at their local unit or military station for the
of their service. Application forms are held over child(ren) issues such as schooling and duration of a deployment. Contact your UWO
at the Reserve Training and Mobilisation health matters. for more information.
Centre (RTMC) or your soldiers Regimental
Administrative Office (RAO). ADT offers Inloco parentis. the legal doctrine under which Army Pay, Allowances
immediate financial support to families,
Legal Matters an individual assumes parental rights, duties and Compensation
following the death of an ADT member. and obligations without going through the
Power of Attorney. You and your soldier formalities of Legal Adoption. These notes are to help you to understand
Operational Commitments may wish to consider a Power of Attorney these allowances – your soldier will know about
Establishment (OCE) (Lasting Power of Attorney in England and Private Housing. If renting a private property how to make a claim. If you have any questions
Service Personnel who are deployed as part Wales, Continuing Power of Attorney in and the tenancy is in the name of the deploying whilst they are away, speak to your UWO.
of the OCE should ensure that arrangements Scotland and Enduring Power of Attorney in soldier, ensure that this will not cause any Army Pay. Army pay is determined by rank,
are put in place for the support of their families Northern Ireland) which is a legal document difficulties with the landlord before deployment. profession/branch or trade, qualifications held
while on assignment before they deploy. You authorising you to act on behalf of your serving Those who own property registered only in and satisfactory performance. Your soldier will
should have welfare contact details for a UWO soldier in some circumstances. In England the name of the deploying soldier may wish to be able to find out their details from their unit
that your family can contact should they require and Wales a form can be downloaded from seek legal advice to ensure that there will be no Human Resources (HR) admin staff and their
assistance during your deployment. the www.publicguardian.co.uk, those with more complications whilst the owner of the property monthly pay slip or via ArmyNET.
complex affairs and those normally resident in is deployed.
• Army Allowances. Allowances exist to
If you have not been provided with UWO details Scotland or Northern Ireland should seek the
Private Fostering. If during deployment any ensure that your soldier receives financial
and are not sure who to contact, please ring advice of a solicitor. A Power of Attorney can
children are to be left in the care of someone who recompense for the additional costs
AWIS between 9am – 5pm work days 01980 be revoked on your soldier’s return or left in
is not a close relative for a period of over 28 days incurred through the vagaries of Service life.
61 5975. place indefinitely.
10 | Guide for Families of deployed Regular Army Personnel 11
Rates are available on ArmyNET or through UK; please contact your soldier’s unit HR For example, in England, Wales and Northern
unit HR admin staff and may include: admin staff or your UWO , who will be able Ireland, the May Day Holiday will regularly
to explain eligibility. be taken on the first Monday in May. In
• Longer Separation Allowance (LSA).
Scotland it will be taken on the last Monday
This allowance compensates personnel
• Post Operational Leave (POL). in May as the first Monday is usually the
experiencing separation over and above
All personnel on a 6 month tour will be Spring Bank Holiday in Scotland. Although
that compensated for by the X-Factor
granted 20 working days POL. For those part of the leave allocation PH do not have
element of basic pay. As a general
who do not complete 6 months, their POL to be taken on the exact date; when they are
principle, it is paid at increasing amounts in
is assessed as 1 day POL per 9 days taken remains at the discretion of the chain
order to target those who experience the
deployed. Any Public Holidays that fall of command. Personnel are to record all
most separation throughout their service.
during POL are to be added to the overall periods of absence they take, including PHs
• Local Overseas Allowance (LOA). This entitlement. on JPA. Stand-down is additional to any
may be payable to those who deploy Annual Leave an individual may be granted.
through for instance Germany or Cyprus • Annual Leave Allowance. Annual Leave The taking of the additional PH in NI (2
but it is not paid in an area or theatre where is an authorised period of absence of one days), Scotland (1 day) or overseas is at the
the Deployment Welfare Package (DWP) is or more days up to 38 days including Public discretion of the Commanding Officer (CO).
authorised. Those deploying on operations for travel to visit parents, parents-in-law or Holidays (PH) plus any Annual Leave carried
from overseas are entitled to residual Nominated Next of Kin/Emergency Contact. forward per leave year which runs from 1
• Council Tax Relief for Troops on
rates of LOA if their families remain in the The number of travel warrants increases April to 31 March for all Service personnel.
Operations. Soldiers deploying on
overseas locations. the longer the soldier is deployed. Travel Weekends that fall within periods of Annual
operations will benefit from a tax-free rebate
warrants can also be reversed to allow Leave are classed as periods when an
on the cost of council tax. Your soldier will
• Operational Allowance (OA). OA is paid parents, family etc to visit you at your home individual is not required for duty see para
be able to find out the details from their unit
at a current flat rate for each day that your especially if it is difficult for you to travel. 2.017. PH are: New Year’s Day; Good
HR admin staff.
soldier serves on authorised operations. Friday; Easter Monday; Early Spring Bank
For information regarding family travel
Holiday ; Late Spring Bank Holiday ; Late
• Concessionary Families Travel Warrants. warrants, or if you are a citizen from the
Summer Bank Holiday; Christmas Day; and
For deployments travel warrant or motor commonwealth who is accompanying your
Boxing Day. Establishments may alter these
mileage claims may be available for the soldier posted overseas, and need to know
days to suit local circumstances.
spouse/civil partner of a soldier deployed more about travel between your unit and the
12 | Guide for Families of deployed Regular Army Personnel 13
Local Currency. The currency used by your depends on whether the period of service was Service Family Accommodation
soldier on operations will depend on the local before or after 6 April 2005. The schemes are (SFA) Northern Ireland
situation, they should be able to tell you more administered by the Service Personnel and
Daily Maintenance. It is recommended that Defence Estates Operations Housing
about this after their pre-deployment briefing. Veterans Agency (SPVA). For more information
you make yourself familiar with the following Lisburn Tel 02892 2661 72 or 74 -Monday to
about either pension options and compensation
Forces Railcard. Although not an allowance, before your soldier departs: Friday 08.00 to 16.30, contact the Guardroom
schemes, visit (www.veterans-uk.info) or ring
your soldier is entitled to purchase a Forces • Central heating controls outside these hours.
the SPVA helpline on UK 0800 169 2277 or
Railcard for themselves and their spouse/civil • Fuse box and trip switch
overseas +44 (0)1253 866043. Defence Estates Operations Housing
partner which provides discounted rail travel. • Location of main electricity isolation switch
Railcards are available from your soldier’s Holywood Tel 02890 420 344
Enquiries. All enquiries about Army pay, • Turn off for main water supply
unit HR admin staff. There is a fee, and a Monday to Friday 08.00 to 16.00, contact the
allowances and pensions matters should be • Turn off for main gas supply
requirement for a passport sized photograph. Guardroom outside these hours.
made to your soldier’s unit admin or welfare • Install/test smoke alarms
Once issued they may provide discounted rail
staff in the first instance. Where this is not In addition make sure you keep electricity and Defence Estates Operations Housing
travel in the UK.
practicable it is possible to contact the Joint gas emergency contact telephone numbers Ballykinler Tel 02844 610 410
Compensation. Serving personnel or Veterans Personnel Administration Centre -Enquiry handy. Monday to Friday 08.00 to 16.00, contact the
(a soldier discharged from the Services) can Centre by email JSPC@SPVA.MOD.UK phone Guardroom outside these hours.
Repairs. If you live in Service Family
apply for compensation if they have an illness 0800 0853600 or fax on 0141224 3586 though
Accommodation (SFA) and need to report Defence Estates Operations Housing
or injury and service is the only or main cause. data protection issues will affect the amount of
a fault, either routine or emergency, please Aldergrove Tel 02894 455 012
The scheme under which they can claim personal information that can be provided.
contact the following: Monday to Thursday 08.30 to 16.30, Friday
08.30 to 15.30, contact the Guardroom outside
England, Wales and Scotland these hours.
MODern Housing Solutions British Forces Germany (BFG).
for England and Wales Tel 0800 707 6000 Within BFG the responsibility for the repairs
Regional Prime Contract for Scotland to SFA rests with Defence Estates (Europe)/
Tel 0800 328 6337. Garrison Works Alliance (DE(E)/GWA).
This is a 24/7 service, available to you 365 days
a year including Christmas and New Year’s Day.
14 | Guide for Families of deployed Regular Army Personnel 15
During normal working hours defects, faults Asst logs all faults in hirings and reports them progress of the repair carried out by the able to provide you with more advice and for
or repairs are to be reported to the DE(E)/ direct to the relevant landlord by telephone landlord or his contractor. those assigned overseas, the British Forces
GWA Help Desk. Each Garrison or Station and or fax if available. If it is an out of hours For emergency repairs please contact the HCR Social Work Services can assist.
DE(E)/GWA Help Desk has its own individual emergency the occupant should call the help out of hours emergency Tel 0870 162 8185.
telephone number, the details of which are desk in Ottawa on Free phone 1 800 903 2342 You may also seek support or advice from your Young Carers
provided by the Housing & Estate Manager who will allocate the work service to an on call Unit Welfare Office (UWO) or local HIVE.
(HEM) to the licensee on moving into the SFA. tradesman. The occupant must then inform the Deploying Service personnel with families who
Est Man Asst the next working day.
Serving Parents and Carers live and manage additional needs and disability
Out of Hours. DE(E)/GWA Emergency The Army has a vested interest in helping with the support of a young carer, should
Service - An emergency repair is defined as Brunei and other BFPOs. soldiers balance the needs of their employment ensure that they inform their chain of command
one which is necessary because life or health Before your soldier deploys ensure that your with their family life. However as soldiers, and welfare staff (UWO) pre-deployment to
is endangered, or the building is in danger soldiers leaves you the contact details. serving parents or carers must be available highlight any concerns the family have during
of extensive damage. In such circumstances Alternatively contact your UWO or local for deployment at anytime and so have a their soldiers deployment. Serving personnel
you are to contact the duty telephone number housing provider. personal responsibility for ensuring that they are reminded that it remains a personal
provided by the HEM when moving into your have arrangements in place to care for their responsibility to ensure appropriate support
SFA. If you have not received a duty contact
Substitute Service Family child(ren) or relatives for whom they have care arrangements are in place whilst they are away.
number then you should contact your unit
Accommodation responsibility during any absences; or should Additional information is available about young
Duty Officer via your unit guard room. they need to be away for deployment. Key to carers support on the Directgov Young Carers
England, Wales and Scotland only.
this is making arrangements well in advance website:
British Forces Cyprus (BFC). If you live in Substitute Service Family
and ensuring that advice and support is sought http://www.direct.gov.uk/en/AdvancedSearch/
Accommodation (SSFA) and need to report a
INTERSERVE Tel 8000 2400 Monday 07.00 from either the Unit Welfare Staff or the Army Searchresults/index.htm?fullText=Young+Carers
fault please contact both of the following for
to 17.00, Tuesday to Friday 07.00 to 15.00, Welfare Service.
contact the Guardroom outside of these hours. Families with Children,Young
Your Landlord If during the deployment any children are to be People or Adult with Additional
BATUS HCR Maintenance Cell left in the care of someone who is not a close Needs or Disabilities
The occupant is to report all faults in SFA and Tel 01256 313764 relative for a period of over 28 days there are
Hirings to the Estate Managers Assistant (Est (during normal working hours legal requirements to notify the local authorities to Families should consider and put in place
Man Asst) on Ext 5565. The Est Man Asst 09.00 - 17.30 Monday to Friday) ensure the child receives the best possible care. the additional arrangements they may need
logs all faults in Ralston MQ’s and forwards for support to the non-deployed parent with
them to the Canadian Forces Housing Agency The HCR maintenance cell needs to record The Army Welfare Service or your Local children or young people with additional needs
(CFHA) by fax on Ext 5537. The Est Man all reported faults and will then monitor the Authority Children Services department will be or disability. Families should also make sure
16 | Guide for Families of deployed Regular Army Personnel 17
that if the non-deployed parent has a additional Induces growth. Military children learn more
need or disability that additional arrangements about the world and how to function within
for their requiments are also considered. a community at an earlier age. Taking on
This must include care over and above your additional responsibilities in a parent’s absence
normal arrangements, if support should be provides a chance to develop new skills and
requied at short notice and include overnight develop hidden interests and abilities.
arrangements for children should the non-
delpoyed parent be taken ill or away in the Encourages independence. Military children With this in mind:
event of an emergency. tend to be more resourceful and self-starters. • Be honest with them about where their • Consider telling the school that your child
parent or carer is going, but explain things has a serving parent deployed overseas
Prepare Children and Prepares for separations. In a life-style filled in simple terms in an unemotional way if and provide them with the details of a
Young People with greetings and farewells from deployments you can – if they see that you are worried or person to contact in an emergency if you
and relocations, helps for future farewells and upset, they may feel the same way. are unavailable.
Many parents worry about the negative building new friendships.
impact of deployments on children. However, • Even young children talk to each other, and • Consider starting up some new activities
deployments offer many positive growth Strengthens family bonds. Military families older children may pick up on stories in the or clubs for the children whilst their serving
opportunities. Several psychological studies make emotional adjustments during a media. Be aware of what they are seeing parent or carer is away. This will help whilst
show that despite the distress during separation which often lead them to discover and hearing, and be ready to explain what is they are missing their parent or carer, and
separation significant developmental gains new sources of strength and support among happening to allay any fears. will also provide a break for you.
are made by many children’. Some positive themselves. A major function of family
aspects of separation include: readiness is assuring that the family is aware of • Plan to keep your children’s routine as • Seek advice if you think that your child
all support services available to them and how normal as possible. Usually, when normal needs help to deal with their issues.
Fosters maturity. Military children encounter to access these services. It is imperative that things continue to take place, children will Consider talking to a teacher, your health
more situations and have broader and more the family realize that they are not alone and, feel that everything is actually normal. visitor or GP, or refer to the welfare
varied experiences than children from non- chances are, whatever problem or situation This is especially true of younger children. agencies listed in this guide.
military families. they encounter has been addressed before.
18 | Guide for Families of deployed Regular Army Personnel 19
Storybook Soldiers Office/Regimental Operations Support Officer ArmyNET
for more information.
Storybook Soldiers is a scheme which provides ArmyNET is a secure website that every soldier
a link between parents who are away on and their family members can register to use. It
operations and their children. Soldiers are
Relationships contains a huge amount of useful information,
recorded reading a bedtime story for their You may not have been separated from your email, instant messaging facilities, access to unit
children to listen to. Music and sound effects soldier for long periods before, and this can be discussion forums and is a means of keeping up
are added and the finished disk is really special a worrying time especially if it is an operational to date with immediate news during the tour.
- a wonderful way for soldiers to be part of their deployment. Increased fears and worrying may
child’s life while they are deployed, not just at play a part in the run-up to departure, for both Your soldier will need to register
bedtime but on car journeys and at other times of you and your soldier. first, before any other member of the
of the day. Try to make time to talk to each other. You will family can be given a guest login.
enabling you to record with your soldier’s unit, know what works best for both of you, but here Ask your soldier to arrange for you
How to make a Storybook CD for your the name and contact details of a trusted are some tips to think about: to be registered before they depart.
child? Go to www.storybooksoldiers.co.uk the friend willing to support you and your children
contact telephone numbers and details for UK if you have an emergency. For instance if you • Your soldier’s brain may ‘arrive’ in theatre The serving soldier needs to give their name,
and Germany are on the website. were left without transport or childcare at short before their body does. They will be National Insurance number and blood group to
notice. Your UWO should be asked for more thinking about their job and what they register and obtain a username and password.
Hello from Home details. have to do when deployed, which may They can then ‘sponsor’ family members to use
leave you feeling that they aren’t thinking the site, and guests will be issued with their own
This free Army booklet is produced for younger Families Support Groups about you. This won’t be true, so try to username and password. Anyone logging on
children to help them keep in touch with their make allowances if their mind seems to be will also need to answer questions about a pre-
Your unit may run a Families Support Group
parent while away. This book can be ordered elsewhere. saved memorable word as additional security.
scheme both on camp and through virtual
for each family through your welfare support communities using ArmyNET by exchanging • Consider going out together for a quiet
staff using reference AC 64444 and MSN Soldier’s family members will need to register to
(where consent has been given) email meal or even just for a walk. This might
091LAN0348944. Please ask if you would like use the site www.armynet.mod.uk using the guest
addressees/mobile phone numbers and also help you both to focus on whatever issues
a copy for your child or children. log-in facility on the home page, making sure
running activities which provide opportunities need discussing, without distractions.
that you have your soldier’s username to hand.
for families to meet and exchange experiences
‘Trusted Friends’ Schemes (where necessary ‘virtually’ through ArmyNET
• Don’t let them leave with any unresolved An individual username and password will be
problems, and try to make up before they given to you to use at each visit to the site.
Your soldier’s unit may operate a ‘trusted forums or instant messaging services). If you
leave if you’ve had an argument.
friends’ scheme. These are local unit initiatives want to get involved ask your Unit Welfare
20 | Guide for Families of deployed Regular Army Personnel 21
The Car Key Documents
If the car is not being used If you are using the car Think about the documents you may need access to.
Make sure that: The following check list may be of help:
• Your soldier should complete a SORN
(Statutory Off Road Notification) declaration • The car is fit for driving before your soldier • Will • Guarantees for domestic appliances.
(available from the Post Office). This goes away, eg: water /coolant/ spare • Power of Attorney • TV Licence.
should mean that you do not have to blankets and torch in the boot in case of • Birth Certificates. • European Health Insurance Card (EHIC)
pay Road Tax for the period of their breakdowns. • National Insurance Numbers. - if travelling within the EC.
deployment. You can also do this by • Passports. • Savings Accounts books and the details of
phone, by contacting DVLA on 0870 240 • The car is serviced at the correct intervals
• Marriage/Civil Partnership Certificate. other investments including TESSA, PEPs,
0010. and MOT’d on or before the due date.
• Insurance policies including house, ISA shares and unit trusts.
• The car should be parked OFF the road. • The car tax and insurance are renewed contents, life health, pets and critical illness. • Make sure your families’ passports and any
when they are due. • Car Insurance policy and certificate (and visas required are up to date and valid.
• Change the car insurance to “Laid Up” how to claim). • Don’t forget you may need passwords for
cover for the period that the car will not • You know where the spare key is.
• Car Registration Document. Internet or online banking accounts.
be driven. This often means paying full • Car MOT Certificate. • ArmyNET account, soldier’s authorisation
insurance for the duration but claiming back • Check car insurance ‘Main Named Driver’
• Bank Statements. and username.
50% of the premiums at the end of the laid to see if main driver is outside the UK, do
up period. Do check that your soldier will you need to become the named ‘Main
be able to drive the car during R&R. Driver’? Dates to Note (please remember these may change)
• If you do not drive, your soldier should • You keep details of who to contact in an
consider arranging for someone to start emergency in the car.
the car and run the engine, regularly whilst • You consider joining a reputable
they are away. Departure Day
breakdown, repair and recovery
organisation for additional peace of mind. Rest and Recuperation (R&R) starts
Rest and Recuperation (R&R) ends
Home at Last!
Post Operational Leave starts
Post Operational Leave ends
22 | Guide for Families of deployed Regular Army Personnel 23
The Emotional Cycle of Deployment
Stage 7 - Restabilising
Post Stage 1 Anticipating
Stage 7 Sta
Stage 6 - Adjustment and e6 ge
renegotiating relationships Sta
Unit Stage 2 - Detachment and
withdrawal your serving soldier for a long period of time. • Keep the lines of communication
Stage 5 - Anticipation and a
Sta St You may feel confused, stressed, resentful, or open. It’s important to talk about your
4 depressed. Many couples argue more than own feelings and to listen when your
Stage 3 R&R
usual as they try to take care of all of their pre- serving soldier shares his or her feelings.
Stage 4 - Recovery and Stage 3 - Emotional deployment tasks. It’s also helpful to discuss what you expect
establishing stability disorganisation from each other during the deployment.
As the time of departure comes closer, some
Introduction family members begin to feel detached or • Create opportunities for lasting
Keeping your emotions in balance can be The section will help you know what to withdrawn as their serving soldier invests memories during the separation. It may
a real challenge when your serving soldier expect. It will also help you recognize signs more time and emotional commitment in the not be easy to set aside the “darling-do”
is deployed. You may experience different that you may be having trouble coping during operational mission. lists, the pre-deployment preparations,
emotions in clearly defined stages, starting any stage of the cycle. Finally, it will help or your mixed feelings about getting too
when you first learn about the deployment and you understand where to find help if you Common reactions to an impending close before the separation. But building
continuing until well after your serving soldier need it. This knowledge and awareness will deployment include feelings of hopelessness in some quality time together in a relaxed
has returned. help you manage the emotions that families and impatience. Some couples may feel a atmosphere will provide warm memories
may experience during their loved one’s decrease in emotional or physical closeness. to sustain you during the deployment.
As you go through this “emotional cycle of deployment.
deployment,” you may experience feelings If you experience any of these emotions during • Get to know other military spouses
ranging from fear, anger, and loneliness to joy, Before the deployment the pre-deployment period, remember that it’s who are going through the same
relief, and anticipation. Sometimes you may When you first learn about the deployment, important to: experience. By participating in family
feel a combination of these emotions all at one you’re likely to see-saw between pretending briefs and organized activities within the
time. that the deployment isn’t really going to happen unit you can find comfort in sharing your
(sometimes called “denial”) and starting to experiences and begin building a network
think about what it will be like to live without of support during the deployment.
24 | Guide for Families of deployed Regular Army Personnel 25
During the deployment
Family members may go through an adjustment • Try to find things to look forward to. meal that your serving soldier wouldn’t sources of information when your serving
period in the first weeks after their serving Take a class, volunteer, or start a project necessarily enjoy. Plan fun outings with soldier has been deployed.
soldier leaves. you’ve always wanted to do. Set some the children during free time. Make time to
personal goals for yourself during the read a book you’ve wanted to read or visit • Learn some stress management
You may have feelings of sadness, depression, deployment period and make a point of be with a friend. techniques that work for you. The
disorientation, anxiety, loneliness, or anger, open to new experiences and friendships. stress of living without your serving soldier
or combinations of those feelings. At times • Try to concentrate on the things you can take a toll on the way you feel and
you may feel overwhelmed. Fortunately, this • Reach out to others who are in the can control. It’s normal to worry about think. Try out some different ways to
feeling of being on an emotional roller coaster same situation. Remember that you your serving soldier ‘s safety during a relieve stress, such as an exercise class,
often gives way to a growing sense of self aren’t alone. Plan an event with other deployment or about when he or she will keeping a journal of your thoughts and
confidence, independence, and freedom. families who are coping with a deployment come home, but remember, these are feelings, or practicing relaxation or deep
or find a support group through your things you can’t control. Try to focus on breathing.
Here are some suggestions that have military community. things that you can control, like spending
helped others cope during a serving soldier time with family and friends or signing up • Seek support from your faith
deployment: • Don’t try to hide your feelings. It’s for a course or volunteer opportunity. community Many people find comfort
normal to feel sad, lonely, or angry when and solace in their faith communities
you’ve been separated from your serving • Ignore rumours. The military may not during difficult times.
soldier. You don’t have to hide these be able to give detailed information about
feelings -- that may just make it harder to the whereabouts and activities of specific • Take care of yourself. Get enough sleep
deal with them. Talk about how you feel units during a deployment. This makes for and exercise, eat healthy meals, and be
with people whom you trust. a climate where it’s easy for rumours and sure to carry a bottle of water with you. It
gossip to get started. It may be difficult can be easy to become dehydrated when
• Do something special for yourself to ignore rumours or gossip, but you’ll be you’re preoccupied and under stress.
and your family. Rent a film or cook a much better off if you do. Rely on official
26 | Guide for Families of deployed Regular Army Personnel 27
Homecoming and the post-deployment period Sources of Support
As the end of the deployment gets nearer, • Maintain a positive, non-judgmental and patience are critical to the process of At any stage in the emotional cycle of
you may expeience growing excitement and attitude.There may be uncomfortable recovering from combat experience and in deployment, families can feel overwhelmed and
anticipation, as well as apprehension. You’ll moments as you and your service member re-establishing an intimate relationship. unsure about their ability to cope. It’s critical
wonder how your serving soldier has changed, get reacquainted and begin rebuilding your to remember that asking for help isn’t a sign
knowing that you have changed, too. You may relationship. The right attitude will help to • Make plans. Making plans together of weakness -- it’s a sign that you care about
have concerns about what your relationship will lower stress and frustration when getting whether it’s for a weekend outing or yourself and your family.
be like after you’ve been apart for so long. back together doesn’t seem to be going something more elaborate -- can help
The post-deployment period can last from the way you expected. you focus on your life together and the Use the support available to find help in
a few weeks to several months. You may future. Talking together about dreams and assessing your needs if you’re still having
experience stress and frustration as you • Talk openly and honestly about your ideas can help you feel closer. It can also trouble adjusting after a few months, seek
and your serving soldier renegotiate your experiences during the deployment help reduce anxiety about where your professional help.
relationships roles and responsibilities. and how you’ve changed. It can help relationship is going.
you re-establish a foundation of healthy There are many organisations, Service and
You may also feel confused and uncertain, communication and encourage your • Children. Don’t overwhelm children with voluntary, offering advice, assistance and
as well as joyful, as you work with your service member to trust you with his or her expectations of rosy reunions. They may financial support to Servicemen and women,
serving soldier to reclaim your intimacy. The deployment experiences. worry about their role in the drama. If their spouses and their children. Your soldier’s
reintegration process may be more complicated anything, play it down somewhat. Serving Unit Welfare Officer or (OCE) your nominated
if your serving soldier is having finding it • Try to be patient. It may be some time parents : Don’t rush at your children and local Army Unit Welfare Officer should be your
difficultly readjusting after the deployment. before you and your spouse feel relaxed sweep them into your arms. If they haven’t first point of contact. If you don’t know who
and comfortable together. You may seen you for months they will easily be this is ask your soldier or contact the AWIS Tel:
There are several things you can focus on to have to modify your expectations often frightened. Be casual and let them come 01980 615975.
reduce stress. Here are a few suggestions: during the post-deployment period, so to you. Take your time.
it’s important to keep in mind that time Remember Reunion Is a Process…Not An
Event…So… Be Realistic, Go Slow, Share
Your Expectations, Stick To Your Budget,
Communicate and Be Open To Help.
28 | Guide for Families of deployed Regular Army Personnel 29
Keeping in Touch
During deployment, communication is more important than ever.
Find the method that works best for you and your loved ones.
Social Networking Sites. Blogs and sites gain access to online, telephone or other • Understand and apply the website Posters available:
such as YouTube, Flicker, Facebook and Twitter accounts using your account details. security settings. • What you say could make his day
offer great opportunities to share information • Choose your online friends carefully and • What you text could reach him next
both between the deployed, their families and • Be careful about disclosing information be careful about what information you • Don’t put on the Net what you’ll later
the support groups that remain behind. If about friends and colleagues. In particular share with them. regret
you are using these sites is really important to take care not to disclose personal • Only post items that would be acceptable • Don’t put your life on line
you apply some sensible security precautions information about your friends and to your family, friends or colleagues.
to help protect yourself, your family and colleagues that they might want to keep • Make sure photographs don’t give away
your deployed loved. Remember, journalists private, for example medical or family information you want to protect.
increasingly using the internet to source quotes, problems or forthcoming deployments. • Do not give out unnecessary information.
pictures and stories and hostile intelligence If in doubt about what’s safe, acceptable
agencies. Also criminals and terrorists use • Help maintain operational security by being or report a potential problem: seek advice
the internet to gather information in order to careful what you post online. Don’t put from a trusted friend, colleague or your unit
conduct their business. So here are some tips operational information online. Hostile welfare officer.
to consider: agencies or groups will be very intrested in
deployment details, equipment shortfalls, A number of posters have been produced to
• Avoid openly publishing personal casualty details, morale and mission- give warning and guidance and are available via
information such as your full home specific Information. Don’t let your post the defence intranet for units to access locally
address and telephone numbers this kind help the enemy counter our operations, using Army Deployment Resources Toolkit:
of information is always at a premium in putting lives at greater risk. http://defenceintranet.diiweb.r.mil.uk/DefenceIntranet/
the criminal and espionage world. Library/Army/BrowseDocumentCategories/
Here are some simple steps you can take to Personnel/WelfareAndFamilySupport/
• Do not give your account details to third protect yourself, your familiy and your deployed ArmyDeploymentResourcesToolkit.htm
parties. Criminal groups may also try to soldier online:
30 | Guide for Families of deployed Regular Army Personnel 31
Forces Aerogrammes. Also known as
‘Blueys’, these are a way of sending letters and
messages FREE to your soldier. It is a good
idea to number or date your blueys, so that you
will both know if any have gone astray. Please
note that you should never put anything inside
a bluey, or it will be treated as surface mail and
take ages to arrive! Normal delivery time is 4-6 Let him or her know about daily activities, share and aerosols/pressurised containers should not (for operational reasons), specific operations
days. Ask in your local Post Office or unit for family news. Send local newspaper articles of be sent, and note that all packages are x-rayed or just busy is unable to make a call. You
a supply of blueys for you, your children and interest. Number your letters because delivery as a safeguard. Check the BFPO website for up may have agreed a set time arrangement and
family to use. Blueys can be obtained free from can be irregular. to date information on what is allowed: it may have been working really well between
post offices and can be posted free of charge www.bfpo.MOD.uk you, but just remember if they are late
Send photos or the children’s artwork, which making a call this should not be a cause for
The postal addresses should be obtained from can be easily carried and proudly displayed. Enduring Families Free Mail Service you to worry, the best advice is to carry your
your soldier and it should include: Photographs of family members doing everyday (EFFMS). This service now allows friends mobile and ensure that your soldier knows
chores and activities can lessen the miles and family to send packages of up to 2kg the number.
Number, Rank, Name between you. Most of all, write often! to named service personnel on Operations
Platoon or Department HERRICK and TELIC for free. Visit www.bfpo. Please remember that it is unlikely that you
(Company/Squadron or Battery) Care Packages. These are like sending a MOD.uk for further information. will be able to phone your soldiers directly
Unit little bit of home to your loved one. Use sturdy
whilst they are away on operations. So write
Operation NAME containers and be careful about sending Phone Calls. Your soldier will normally get a down the key points you want to discuss
BFPO Number perishable goods - mail can take longer than welfare phone allowance of 30 mins per week and organise, wherever possible, a time for
expected. Safeguard your privacy - packages during the operation but please be aware that calls to be received by you, ensuring that the
Letters. Letters are inexpensive and always are often opened in front of others. there may be times due to circumstances children are not outside playing, making the
eagerly received and they can be re-read during out of their control when your soldier, for
Don’t send anything that would embarrass you most of the time available.
times of loneliness. a variety of reasons, a large queue at the
or your loved one in front of others. Items such
Write letters as if you are talking to your loved one. as alcohol, tobacco, toxic or flammable items telephone, telephone system temporarily off
32 | Guide for Families of deployed Regular Army Personnel 33
Paradigm Additional top up cards can be BFBS, Garrison Radio. The Services Sound Mobile Phones
brought in theatre or topped up by you by and Vision Corporation (SSVC) provide a radio
It may be better not to rely on mobiles for
ringing the Paradigm contact centre Tel: +44 and TV service in some operational theatres.
keeping in touch because their use can be
(0) 01438282121 (You will need a credit/debit Requests can be made and messages passed
restricted due to security in certain areas.
card and your soldiers Paradigm and Service by going to www.ssvc.com and a short video
number). Website: www.paradigmservices.com showing the services in Iraq and Afghanistan can In addition, it may be difficult to get a signal
be viewed at: www.ssvc.co/bfbs/tv/dtt/index.htm. and connections cannot be guaranteed.
Free Voice Messages. Using Land Line for Information on Garrison radio and requests can Any calls and texts are likely to be expensive.
free – Ring the Paradim Service Tel: 0800 be found at: www.army.MOD.uk/garrisonradio.
If you do use a mobile, remember they are not
0510737 Voice Mail. Type your soldiers
secure so be careful what you discuss.
Paradim number using the land-line key pad, E-Blueys. Sending an e-bluey is usually much
leave your message. The voice mail service faster than using normal mail. Please see the If you experience any unusual, anonymous or
holds a number of messages in the system, next section for instructions on e-blueys – once nuisance phone calls be cautious always call
these are then free for your soldier to pick up you have registered, it’s an easy way to stay in E-blueys sent from overseas to the UK or the UWO or the police and report anything
when they have time. touch. other BFPO addressees are downloaded that has concerned you or is unusual
• E-bluey is a means of sending a letter, and printed, then posted first class. (remember this may be the work of a foreign
CDs/DVDs/Audio and Videocassettes. composed on a computer, to someone intelligence agency).
Children and loved ones want to see where the Worried About Internet Costs? Letters can
overseas. It is much quicker than sending
soldier is, what things look like “over there”. be composed off-line using MS Word or a similar
a hand-written bluey, and is completely
The soldier wants to know that everyone is word processing package, then copied and
private, arriving in theatre in a sealed
happy and healthy. CDs/DVDs/Audio and pasted into the system. Alternatively, you can
envelope. You will need a PC that connects
Videocassettes are a great way to share download the Offline Composer from the E-bluey
to the internet and an email address. (If you
thoughts and feelings, and can be replayed over website, so you only need to connect to the
do not have your own email address, you
and over again. internet when you are ready to send your letter.
have the option to register for a free Yahoo
email account during the set-up procedure.) Don’t Have a Computer with Internet
E-mail. E-mail facilities may be available You can register at www.bfpo.org.uk Access? Most local libraries have internet
in theatre for your soldier to use. Consider
• The e-bluey combines speed and privacy computers that can be used either free or at
using ArmyNET for your emails it provides a
because of the integrated mail printer in the minimal cost. You could also seek assistance
safeguarded e-mail facility.
overseas theatre. It prints, folds and seals all from your local HIVE which provides free
e-blueys without anyone seeing the content. internet access.
34 | Guide for Families of deployed Regular Army Personnel 35
Rest and Recuperation (R&R) the appropriate number of days are added to the
All soldiers deploying for six months will normally individual’s POL. For the purposes of this policy
be eligible for a maximum of 14 nights R&R any delay of an aircraft’s scheduled arrival time in
inclusive of travelling time. Depending on the the UK of more that 12 hours should initiate the
situation R&R may be taken in or as close to first day of compensation. Thereafter additional
theatre as possible or where the operational compensatory leave will be granted on a day for a
situations permits, and with endorsement back day basis. Theatre Commanders are reminded of
in the home base. the vital role R&R plays in ensuring Personnel have Soldiers:
an effective break to ‘recharge their batteries’ in Advisory Panel (SIIAP) that you should have • Don’t overdo things, or try and cram too
Soldiers will be asked for their preferred dates for order to sustain operational effectiveness. adequate travel insurance in the event that many activities into the available time.
R&R, and these will be accommodated where
your soldiers R&R dates change at short
possible, subject to availability of seats on flights Remember that your soldier is away on • Try to respect the routine that your family
and other operational factors. operations where uncertainty and change are have in place – don’t try to take control of
normal – R&R dates are subject to change at • Don’t make plans to do a whistle-stop tour the house!
There may be occasions when personnel ‘lose’ short notice. Be prepared for dates to change of all the relations – the soldier may just
some or all of an anticipated period of R&R as and stay flexible. want to do nothing. • The best gift that you could bring home is
a result of changes to the tactical situation or to spend quality time with your family and
Having to rapidly readjust to home life only to • Keep R&R plans flexible – just do what you
delays to the strategic airbridge. Operational friends.
have to say goodbye again a few days later can feel like whilst your soldier is home.
imperatives and the inherent inflexibility of
the R&R programme will usually mean that be stressful. Here are some tips to consider: • Remember if you do plan on going away • REMEMBER: When you return to theatre,
an extension to compensate for days lost at with the children during term time you even after only 2 weeks, you may need to
the beginning of an R&R period will prove Family: should ask permission from their head re-acclimatise to the local climate.
impractical. In circumstances where the lost • Remember that the 14 nights R&R includes teacher and at the very least, do let the
• Your loved one has managed without you,
days of R&R is as a result of Service reasons, travel time – expect your soldier to be home school know how long they will be away.
praise them and recognise what they have
the requisite number of lost days should be for about 12 days. The school has discretion and may refuse
recorded by in theatre Unit HR staff on an permission but most are sympathetic to
• Try to chill out, relax, and just enjoy some
individual’s JPA record. Thereafter on return Service needs if cited as ‘special reasons’.
quiet time as a family.
from operations, Unit HR staff should check Additional advice should be sought from
the status of the individual’s POL and lost R&R • If you book a holiday during R&R it is Children’s Education Advisory Service Tel:
status. Commanding Officers should ensure that advised by Services Insurance & Investment 01980 618244.
36 | Guide for Families of deployed Regular Army Personnel 37
Deployment Welfare Package Looking After the Family
This provides soldiers on eligible operations Security Shopping
with a few ‘home comforts’, such as TV, The responsibility for personal safety starts with • Don’t put your wallet/handbag down where • If followed home do not get out of the car,
video, leisure and fitness equipment and retail yourself and it may be helpful to be reminded of it can be easily stolen. make sure the doors are locked, sound
facilities. On a six-month tour, it normally some of the facts we tend to take for granted. • Don’t leave your wallet/purse on top of your the horn and flash your lights to attract
provides for soldiers to have: Remember the simple rules below to maximise shopping bag or pram. attention.
• Access to telephones for private use your safety. • Avoid unlit or deserted car parks or areas.
• Welfare telephone allowance of 30 minutes • Don’t carry excessive amounts of money in Telephones and the Internet. A telephone is
per week When out alone your wallet/handbag or purse. not only a source of comfort but an important
• Blueys • Take extra care when out alone after dark. • Do not carry your credit cards and cheque element of security. If you receive anonymous
• E-blueys • Always be alert to your surroundings. book in the same place. or nuisance phone calls always call the police or
• Sky TV • Avoid short-cuts and dark deserted areas. • Remember; first protect yourself then your your UWO. If they persist, the police can take
• DVD and videos • Walk near the kerb away from bushes and belongings. action. As a precaution do not discuss Army
• BFBS TV & SSVC Radio buildings. movement plans or dates on public internet
• Rest and Recuperation (R&R) • Walk facing the traffic. Travelling by car. If you have car trouble, find forums/chat rooms or on your mobile phone.
• Post Operational Leave (20 working days • Do not hitch hike. a phone and call for help. Don’t accept help
for a 6 month tour) • Carry a torch after dark. from passing motorists, if they want to help get Rumours and ‘Bad Press’. There will be no
• Concessionary Travel for Families • To avoid delay keep your keys in your hand. them to go to a phone for you and call for help. shortage of rumours and sensational media
(Two trips per 6 month tour) Whilst waiting with your car don’t sit inside, it coverage of incidents both at home and about
• Internet facilities When at home alone attracts attention to your plight. Sit next to your what is happening where your soldier is. This
• Newspapers car away from the flow of traffic, if practical. If is a common cause of upset and can lead to
• Secure all windows and doors.
not sit in the passenger seat. distress. Do find out the truth by speaking to
• Fit and use a door chain and viewer.
your UWO – he or she is in daily contact with
• Ask all callers to show their ID, and make • Where possible always travel on main or the unit and will be able to establish if your
sure you examine it carefully. well-lit roads. fears are real or not.
• If you are at all suspicious then call the local • Check the interior of your car before
police or the Royal Military Police, it does entering especially the back seat.
not matter if it turns out to be a false alarm. • Park in well lit areas.
• Keep valuables out of sight.
38 | Guide for Families of deployed Regular Army Personnel 39
Going away Children
If you decide to go away for a length of time If you live in your own house make sure your Tips to help children deal with deployment:
during your soldiers’ deployment – make sure trusted neighbours or friends know where
you tell someone in the Army (either your you are. • Make sure children know they threaten your child with “wait until they get
UWO, RMP or local police) particularly if your are loved. Often, young children see home!” Its hard work to look forward to the
house will be empty. If you don’t know who to notify, contact the themselves as the cause of separation. return of someone expected to punish you.
Army Welfare Information Service whose details They may feel their parent is going away
It is important that the Army has reliable are at the beginning of this guide. because they have been bad, or because • Let children help around the house. Ask
information on how to contact the Emergency their parent doesn’t love them anymore. children which chores they would like to
Contact (EC) quickly in case of an emergency. Further advice is available on ArmyNET under Make sure children know this isn’t the case. do. Let children know they are making
Sometimes having a mobile phone number is Crime Reduction www.armynet.mod.uk a valuable contribution.
NOT enough so it is important that the Army • Be truthful. Many children can sense
when they are being lied to. Often what • Maintain routines. Regular mealtimes
knows where you are in case of an emergency
they imagine is worse than reality, and they and bedtimes can help children feel more
involving your soldier.
may worry unnecessarily. It helps to talk secure. Try to keep the same family
openly and honestly about separation. rules and routines that were used before
• Share concerns. Children often have a
hard time talking about their feelings. Let • Help children mark the passing of
children know it’s OK to talk about their time. Many families find it helpful to mark
feelings - even negative feelings, by sharing off the days on a calendar, but 6 months is
your own. a long time! Try to find some visual way to
let children count the days until their parent
• Discipline consistently. Don’t let comes home - perhaps in blocks of a week
separation mean free rein. But don’t or two, leading up to a treat or trip.
40 | Guide for Families of deployed Regular Army Personnel 41
(including emotional health) Pregnancy
Maintaining a healthy lifestyle is always the NHS, one in eight men is dependent on Under normal circumstances the birth of a child Keep a bag of essential items packed – not
important and can assist as part of your overall alcohol) and anti-social personality disorders. is not regarded as a reason for your soldier only for yourself but for your other children,
coping strategy during any deployment. There If you’re worried about your mental health, or to return home from operations or they may too. This will avoid having to pack pyjamas
is a wealth of information available on the NHS if someone in your life is affected, there is no not be able to return from operations on time. and toothbrushes in the middle of the night
Direct Live Well website covering topics such stigma attached to seeking support and there Instead they should attempt to book R&R between labour pains or with broken waters!
as Alcohol, Fitness ,Good food ,Losing weight are plenty of ways to get help including the around the expected due date.
, Pregnancy ,Sexual health and Stopping mental health section of the NHS Direct Live Unmarried parents should be aware that unless
smoking. If you’re worried about any aspect In view of this, you may be as well to consider a the father is actually present at the time of
Well website, speaking to your GP or one of
of your, or any of your childrens’ health, seek second choice of birth partner, just in case, such registering the baby’s birth his name will not
the mental health charities such as Sane or the
advice from your GP. You may also find it as a good friend or relative. Some tips are: be inserted on the birth certificate. If a soldier
Mental Health Foundation (links are to external
helpful to know that mental health problems sites). For more web based information go to is away on deployment this can be added at
• Keep a note of all your emergency contact
are equally common in men and women, but www.nhs.uk/Livewell/Pages/Livewellhub.aspx a later date when he returns. Alternatively
the types of problems differ. Women are one- If you think your serving soldier has a mental the father to complete an Oath Declaration
and-a-half times more likely to be affected health problem there is more information on this • Have a plan in place for all eventualities, available from www.gro.gov.uk and this can
by anxiety and depression, while men suffer topic in the Homecoming section 5. such as a friend to look after other children be attested (signed off by a qualified person
more from substance abuse (according to at short notice. (normally Major or above) in the deployment
area of operations. You can also seek advice
• Even if you drive, you may find it useful to from the Registrar Office.
put other transport arrangements in place,
just in case.
42 | Guide for Families of deployed Regular Army Personnel 43
Debt Separation Survival Guide
If you have difficulties with debt, admitting The Golden Rule - Boredom is your worst Alternatively, why not book a course – local
that you are struggling and seeking help is enemy. Keeping busy doing whatever makes colleges have many courses to choose from.
an important first step towards resolving your you feel fulfilled is especially important during If you’ve got dreams of a high-flying career
debt problems. your soldier’s deployment. once the kids are older, why not start studying
towards it now from home?
Don’t be embarrassed or ashamed to disclose Take time out for yourself. Life as a
temporary single parent can be stressful, If the children get bored, they’ll drive you
all your debts and financial difficulties because
so it’s important to try to unwind. bonkers. Think of new activities for the children
ignoring the problem and not replying to
to try, or a new hobby or club to join. Your
correspondence will only make things worse.
Have a night out. Getting away from the Make the most of your 30 minutes talk local library can provide information on what is
Your problems will not go away without specific
children for a night out painting the town red time. It’s pointless to spend time arguing about available locally, or you could always try making
is great, unless you suffer from hangovers daft things, as it just makes you dread the next up a rota of household chores, or making cards
the following morning. Babysitting can be a call instead of looking forward to it. Focus on or a family newsletter to send off to your soldier.
Use free specialist advice (avoid commercial
problem, so it may be worth asking your family the really important things, and count to ten if
debt management companies that you see Plan something to look forward to.
or friends for extra support during this time. you feel like blowing your top.
advertised in the media). Local Citizens Advice Booking a holiday, or planning some family
Bureau (CAB) and Royal British Legion (RBL) Don’t feel that they have got it easy. If you’re STILL angry with your soldier…. days out for after the tour helps you to focus on
have a partnership to provide money and Many of us would love to swap jobs with our ....write them a letter! This may sound really the great time you’re going to have when your
benefit advice to Service personnel and their spouses for a day or two, just to see them silly, but write a ‘humdinger’ of a letter and tell soldier gets back. BUT be aware that leave and
dependants. CAB website: www.citizensadvice. failing to cope with the children, the school runs, them exactly what you think of the situation no return dates may change.
co.uk RBL website: www.britishlegion.org.uk HIVE the washing, cooking and cleaning! However, holds barred. Once you’ve got it all down on Get some help if you’re on a downer.
offer signposting advice, AFF have a DVD life for those on operations is not a mixture of paper, you’ll feel as if you’ve got it all off your If that fed-up feeling just won’t go away, speak
available and the Consumer Credit Counseling sunbathing and chilling out – far from it. chest, and feel much better for doing so. Now, to your GP or Health Visitor for some advice.
Service Debt Helpline (0800) 138 1111 also has the hard bit – don’t post it, destroy it. There are loads of support agencies, such as
a useful website www.cccs.co.uk Life on deployment comes with it’s own
the Army Welfare Service or the Confidential
challenges. Telling your soldier how cheesed Use the absence constructively.
Support Line that you can talk to; all are
off you are might remove the weight of the world Now could be the time to stop putting off those
from your shoulders, but it’ll have the opposite things that you meant to achieve ages ago,
effect on them. It’ll probably leave them feeling and still haven’t managed. If you can’t drive
frustrated that they can’t be there to help. yet, why not book your first lesson right now?
44 | Guide for Families of deployed Regular Army Personnel 45
Children’s Education Advisory Service.
Guidance to families on schools, special
educational needs and MOD educational
allowances. Tel 01980 618244. Website
Confidential Support Line (CSL). The CSL
is a free-phone help-line run for soldiers and
their families. It offers totally confidential, non
judgmental, guidance to the Army community,
from anywhere in the world. The line operates 7
days a week from 1030 to 2230 hrs
(local UK time).
Supporting other Families Armed Forces
during difficult times Sources of Support Any vulnerable soldier or family member
phoning or emailing the trained civilian support
You may find that a friend, neighbour, colleague Always remember, those affected normally get ArmyNET. The British Army’s own internet staff of the CSL receives guidance as to what
or family member has experienced bereavement lots of support immediately after a traumatic portal. Website www.armynet.MOD.uk their options are, the soldier/family member
or has a soldier with a serious or minor injury. event, but that sometimes they can feel at their
must then make their own decision as to how
most lonely and in need of compassion and Army Welfare Service (AWS). The AWS
How you handle this will depend on your to progress the issues raised.
support in the months and years that follow. provides professional and confidential welfare
personal relationship with those most affected. Interpreting facilities exist for callers whose
support for Army personnel and their families
You may find the following advice useful in such Who you can turn to for Help wherever they are located. For welfare enquiries language is other than English.
Unit Welfare Office. Your soldier’s UWO or contact The Army Welfare Information Service, The CSL may be contacted:
• Shock affects reason, thinking and memory; your nominated local Army UWO officer should HQ LAND, Louisburg Block, Erskine Barracks,
• From UK 0800 731 4880
you can help by making allowances for this. be your first point of contact. If you don’t know Wilton, Salisbury SP2 0AG. Tel: 01722 436569
• From Germany 0800 1827 395
• Silence is fine, they may not want to speak; who this is ask your soldier or contact the Army Fax: 01722 436307 or email: awis@hqland.
• From Cyprus 800 91065
you can just be there for them. Welfare Service for advice. army.MOD.uk Website http://www.army.MOD.uk/
• From the Falkland Islands #6111
• Allow them to talk and really listen. There are many organisations, service and • From anywhere in the world+44 1980
• It is difficult but if you are able to, try not voluntary, offering advice, assistance and British Forces Post Office (BFPO). Provides 630854 and the support staff will phone
to avoid anyone who finds themselves in financial support to Service Personnel, their a postal and courier service for the Armed you back.
this situation. spouses and their children. Forces Worldwide. Website www.bfpo.org.uk. Website: via www.ssafa.org.uk
46 | Guide for Families of deployed Regular Army Personnel 47
Crime Reduction Unit. The Royal Military Defence Discount Brochure. This is a guide Reserves Training and Mobilisation Centre
Police provide crime reduction information via produced annually that offers discounted (RTMC). Some soldiers are posted to an
the ArmyNET website. This Army portal will services to Serving personnel and their operational deployment away from their normal
provide access a wealth of information regarding families more information at their website www. unit as individual augmentees on what is called
crime reduction and personal matters. Website: forcesdiscounts-MOD.co.uk the Operational Commitments Establishment.
www.armynet.uk All these soldiers carry out a period of
Forces Additional Needs and Disability pre-deployment training at the RTMC. The
Debt Advice. Use free specialist advice (avoid Forum (FANDF). FANDF exists with support civilian organisations. HIVE information centres Unit Welfare Officer at RTMC can provide
commercial debt management companies that from SSAFA-FH, to keep Service families with can give you practical assistance in sending welfare support to the families of soldiers during
you see advertised in the media). HIVE offer disabled and additional needs dependants e-blueys and messaging through BFBS and in these kind of deployments. To contact the
signposting advice and the Consumer Credit (children and adults) in touch with issues that some cases free internet access. HIVE online Unit Welfare Officer at RTMC freephone 0800
Counselling Service Debt Helpline (0800) 138 affect them both inside and outside of Service can be found at: www.hive.mod.uk 2855533 or visit their website at
1111 also has a useful website www.cccs.co.uk life; FANDF produces newsletters and holds www2.army.mod.uk/rtmc/index.htm
meetings. For more information ring the fully MODern Housing Solutions. For Service
Financial Advice Debt can be a significant qualified and experienced additional needs Families Accommodation in the UK routine and Service Children’s Education (SCE). SCE
source of stress which adds to the pressures advisor who is able to provide guidance and emergencies work contact the following: is an agency of the MoD and is dedicated to
of Military life. For one on one debt advice on any disability or additional needs • MODern Housing Solutions for England the education of the children of Service families
advice individuals can contact Legion Line matter. Tel: 0102 4639234 or Website: and Wales Tel 0800 707 6000 and MOD personnel serving outside the United
08457725725 (UK) or 0044 20 3207 2100 www.ssafa.org.uk • Regional Prime Contract for Scotland Kingdom, they seek to provide a first class
(overseas). Tel 0800 328 6337 system of school and educational support
HIVE. Army HIVE information centres services. The aim is to provide effective and
Defence Medical Welfare Services (DMWS). provides help, information and signpost’s you Pastoral Care. The Royal Army Chaplains’ efficient education service, from Foundation Stage
If your soldier is admitted to the Royal College to professional agencies. Their core function Department provides spiritual leadership, moral through to sixth form, and to enable children to
of Defence Medicine at Selly Oak Birmingham is the provision of information – virtually guidance and pastoral support to soldiers and benefit from their residence abroad. If you wish
or a Military of Defence Hospital Unit, you and anything from bus times to “confidential welfare their families irrespective of their religion or to discuss any matters affecting your child’s
your soldier may be supported by the Defence signposting”. belief. To contact your local chaplain or padre education during a deployment, contact your
Medical Welfare Services. Contact details use the details in your local Service Community Child’s school or teacher. SCE Website:
should be sought through your UWO or the This means that although they can’t sort out all guide or ask at the HIVE. www.sceschools.com Telephone Numbers; SCE
Army Welfare Service. your problems for you, HIVE information officers Area Offices: Rhine +49 (0)2161 472 8505
can point you towards the best sources of Gütersloh and Osnabrück +49 (0)521 9254 3541
advice and assistance across both military and or visit the website at www.ssafa.org.uk
Other sources of help
raising issues that are causing concerns, with
ABF The Soldiers Charity. The ABF The the chain of command. Visit the AFF’s website,
Soldiers Charity is the Army’s leading charity or contact them on Tel: 01980 615525 or
and helps fund many other charities and website www.aff.org.uk
organisations that operate either directly
or indirectly in support of the Army family, Army Widows Association (AWA). The aim
children, the elderly, the disabled and those is to offer comfort, support and friendship to
seeking employment. It works in partnership the widows and widowers of Service personnel
or close co-operation with Corps, Regimental and then resolve some of the difficulties they
Associations and charities to whom it is may face after the death of their spouse. www.
Service Personnel and Veterans Agency The term “veteran” is used to mean all those armywidows.org.uk
normally best to direct enquires in the first
(SPVA). This is the single point of contact who have served in the UK Armed Forces and
instance. It has provided support to such Citizens Advice Bureau. Every Citizens
within the Ministry of Defence for providing includes their widow(er)s and dependants.
organisations as the AFF, RELATE, SSAFA-FH Advice Bureau is a registered charity reliant on
information and advice on personnel There is no minimum length of service required the commitment of trained volunteers and funds
and makes individual grants to both serving and
administration pay, allowances, pensions and and there is no requirement to have been on to provide vital services for local communities.
ex-Service personnel. Tel: 0207-591 2000
compensation for serving personnel, veterans active service in order to be considered a www.Citizensadvice.org.uk
and their families. veteran. Army Dependants’ Trust. The aim of the
Combat Stress. The Ex-Services Mental
All enquiries about Army pay, allowances and Callers to the Veterans Helpline can receive Trust is to provide support to the dependants
Welfare Society specialises in the welfare of ex-
pensions matters should be made to your advice on a wide range of subjects such as or next of kin of a deceased member in the
Service personnel who suffer from psychiatric
soldier’s unit admin or welfare staff in the welfare issues, war pensions, Armed Forces immediate period following their loss. The
disabilities arising from military service. It has
first instance. Where this is not practicable Compensation Scheme, service records, Army Dependants’ Trust is not an insurance
3 short stay treatment centres and a residential
it is possible to contact the Joint Personnel medals and military graves. Free Helpline scheme but rather a charity which provides
home. Tel: 01372 841600 or website: www.
Administration Centre -Enquiry Centre by email 0800 169 2277, Textphone 0800 169 3458, discretionary cash grants. Membership is by
JSPC@SPVA.MOD.UK phone 0800 0853600 or Telephone Number (Overseas) +44 (0) 1253 annual subscription, and will run from the day
fax on 0141224 3586 though data protection 866043, Email firstname.lastname@example.org of joining until the last day of paid service in Connexions. This organisation supports
issues will affect the amount of personal website www.veterans-uk.info the Army. Tel: 01980 615734/615736 or Mil: teenagers 13-19 yrs, and can help your teen
information that can be provided. 94344 5734/5736. to deal with all sorts of problems. Counselling
can also be arranged through Connexions if
Army Families Federation (AFF). The AFF necessary. Tel: 0808 0013219 Website www.
exists to make life better for Army families, by connexions-direct.com
50 | Guide for Families of deployed Regular Army Personnel 51
Cruse. Cruse Bereavement Care exists to Your General Practitioner or Health Visitor. PAX. PAX has been the major provider of groups from the oldest to the very young. Tel:
promote the well-being of bereaved people Both your local general practitioner and Personal Accident Insurance to HM Regular 08457 725 725 Website www.britishlegion.org.uk/
and to enable anyone bereaved by death to health visitor will provide support and advice, Armed Forces since 1989 and almost 58,000
understand their grief and cope with their loss. particularly concerning younger children’s well- members are currently protected by the Plan - Samaritans. The Samaritans provide
The organisation provides support and offers being. Contact detail through your GP or local that’s around one in four of all regular Service confidential non-judgmental emotional support
information, advice, education and training telephone directory. personnel. For further information and details 24 hours a day for people who are experiencing
services. Day by Day Helpline 0844 477 9400 of the monthly premiums, please contact feelings of distress or despair including those
There is a information link on the website Help Homestart. Homestart is a national voluntary them as follows: PAX customers’ service which could lead to suicide. Tel: 0845 909090
for bereaved military families. organisation that offers support, friendship and contact details Phone: 0800212480 (from the www.samaritans.org
www.crusebereavement.org.uk practical help to young families under stress in UK) +44 (0) 20 8662 8126 (from overseas)
their own homes. Contact details can be found Email: email@example.com website: www. Service Life Insurance. Sterling Life, in close
Financial Services Authority (FSA). The in local telephone directory. Tel: 0800 0686368 paxinsurance.co.uk association with the MOD, has launched a
FSA is the UK’s financial watchdog set up by Website: www.homestart.org.uk new life insurance scheme aimed exclusively at
the government to regulate financial services Relate. Relate offers counselling for relationship Service personnel - Service Life Insurance (SLI).
and protect your rights. This means they set Home Calls. provide a daily telephone check, problems, either face-to-face or on the phone. SLI guarantees affordable cover, including
standards that financial services firms have to ensure that older or dependant members of a Relate also offers Relateen, which is counselling against risks of war and terrorism, throughout
to meet and take action if they don’t. The family are safe and well whilst living in their own for children aged 10-16. Tel: 0845 1304016 the years of Service and seamlessly beyond,
FSA don’t sell anything all their information is home, those who are care providers may find this Website www.relate.org.uk In Northern Ireland up to age 65. It is available now to all Service
impartial and clear, they have a website which a useful aid. www.home-calls.co.uk contact Staffcare who provide secure and personnel (both Regulars and Reserves).
has information about financial products and confidential relationship counselling for individuals
Cover is available irrespective of likelihood of
services to help make money matters clearer National Association of Widows. The and couples. Tel: 028 9226 6008.
operational deployment. There are few specified
for you with downloadable booklets and National Association of Widows is run by the
exclusions and no extra costs for high-risk
internet based calculators to help you take a widowed for the widowed - men and women. Royal British Legion (RBL). The RBL is the
trades. Premiums are comparable to those
debt test and compare products, mortgages, They offer support, friendship and understanding UK’s leading charity safeguarding the welfare,
offered to civilians. More detail is available at
budget plans all for free. to those who have lost their partners through interests and memory of those who have served
Tel: +44 (0) 208334 1557 Website
www.moneymadeclear.fsa.gov.uk bereavement.www.nawidows.org.uk in the Armed Forces and their dependants. It
provides financial, social and emotional support
to millions and its benevolence spans all age
52 | Guide for Families of deployed Regular Army Personnel 53
Services Insurance & Investment Advisory age or condition. SSAFA-FH is committed to
Panel (SIIAP). This is an advisory panel helping anyone who has served just one paid
of regulated insurance and independent day in any of our Armed Forces, including the
investment advisers. They all specialise in Reserves and those who did National Service -
offering services to members of HM Forces and their dependants, including their husbands
and regulated by the appropriate authority or wives, civil partners or partners, children,
in the United Kingdom, therefore offering full widows and widowers. It provides financial
compensation rights to clients whether serving assistance and debt advice but also offers
overseas or in the UK. practical as well as financial support.
By purchasing an insurance or financial product SSAFA-FH have set up four support groups:
from SIIAP member, customers have the peace Bereaved Families Support Group, Bereaved
of mind that they are dealing with a competent Siblings Support Group, Forces Additional
organisation who has made all the necessary Needs and Disability Forum, Families of Injured
arrangements to look after their interests – Service Personnel Support Group. For many
whether they are based in the UK or anywhere it is a friendly face in a new community, a
else in the world. For more information on shoulder to cry on when times are hard, a
a wide range of companies and products listening service for those in need
designed with Service personnel and their Tel 020 740 38783, Email: firstname.lastname@example.org
families in mind check out their website: Website www.ssafa.org.uk
Soldiers’, Sailors’ and Airmen’s Families’ Victim Support is the independent charity which
Association – Forces Help (SSAFA-FH). helps people cope with the effects of crime.
SSAFA-FH is the national charity helping serving They provide free and confidential support and
and ex-Service men, women and their families information to help you deal your experience.
in need. It is committed to helping people in As the laws and systems affecting victims and
need, suffering or in distress, regardless of witnesses differ across the UK and Ireland,
there are separate Victim Support links on the
54 | Guide for Families of deployed Regular Army Personnel 55
The most important thing to remember is that if something serious
happens to your soldier on deployment the Army will normally tell
you in person and as soon as possible.
Help is also available via JCCC for those
spouses or civil partners on accompanied tours
overseas to return to the UK. If you have a
concern, get in touch with your nominated Unit
This section covers two types of emergency
procedures, for which tried and tested systems Casualty Procedures
are in place. Joint Casualty and Compassionate Centre The JCCC is also responsible for authorising Dangerously ill - Forwarding of Relatives
(JCCC). The JCCC is primarily responsible for Compassionate Leave Travel from overseas (DILFOR). The JCCC will authorise and in the
• The first part has information on what
monitoring and actioning certain procedures for Service personnel, their dependants case of travel overseas make arrangements
happens if a soldier is injured during the
for Army personnel if they become notifiable based overseas, and mobilised Reservists for DILFOR travel and also provides cost
deployment, including how the member of
casualties (see ‘frequently asked questions’), and Territorial Army. The Joint Casualty and accommodation including feeding at public
the family (called an Emergency Contact -
both in the UK and overseas, and also for their Compassionate Centre is located at Service expense where authorised for periods up to
the person they wish to be notified in the
dependants overseas. These roles ensure that Personnel and Veterans Agency (SPVA), RAF two weeks at a time. This allows two people to
event of them becoming a listed casualty or
the nominated Emergency Contact is notified Innsworth, Imjin Barracks, Gloucester, GL3 be moved at public expense to visit a Service
of their involvement in an incident of public
appropriately and as quickly as possible should 1HW. It is manned 24 hours a day 365 days person at their bedside if they are listed as Very
interest) are kept informed and supported.
an individual become a notifiable casualty. per year. JCCC Tel: (0044) 01452 519951. Seriously Ill (VSI) , Seriously Ill (SI), Incapacitating
• The second part covers what you need to do Notification is carried out by a Casualty Illness/Injury (III) and the medical authorities
if you require your soldier to be sent home Notification Officer (CNO). have recommended such a visit. In some
because of a serious family emergency, instances DILFOR might also be authorised for
illness, compassionate leave and travel. Unlisted (UL) if medically recommended.
56 | Guide for Families of deployed Regular Army Personnel 57
Part 2: To avoid delays, contact should be made with partnership, children outside marriage • When a serving person’s presence is the
the JCCC first, contacting your soldier may providing they are the child of the only means of preventing the break up of
Compassionate Leave lead to delay because they or their unit will serving person (not children by another his or her immediate family. Under these
and Travel then have to contact the JCCC in order for the relationship) and where the serving circumstances, a great deal of care should
appropriate investigations to be carried out. person provides permanent financial be taken and specialist assistance in
If there is a requirement for a soldier serving
When you telephone the JCCC you will be support and/or the permanence of the assessing the need should be sought. For
overseas to return to the UK for compassionate
asked to provide the following information of relationship can be supported by the example, there may well be cases where
reasons, for example if a close relative becomes
the service person: CO of a unit. the break up of the family is inevitable,
very seriously ill (normally life threatening)
has been an issue for some considerable
or dies, then it is the role of the JCCC to • Number, Rank and Name. - Siblings.
time, or where the return of the individual
investigate the circumstances and make a - Legal guardians or grandparents who
• Unit and address of Service person. to the family home will not contribute to the
recommendation as to whether compassionate have acted in loco parentis, which resolution of the problem.
travel should be granted. • Name and telephone number of doctor or means the legal responsibility of a
hospital (if applicable) who are treating the person to act in place of a parent and • Where the care of young children can only
When a soldier is on operational duties subject of the compassionate request. assume parental rights and duties for be provided satisfactorily by the serving
overseas, any requests for them to be a minor, and where this can be shown
• The details of the person very seriously ill person’s presence.
allowed home on compassionate grounds to have been in effect for a significant
(normally life threatening) or who has died.
MUST go through the JCCC rather than the period of time. • When the death of an ‘In Scope’2 relative is
Unit Welfare Office.
• Note that compassionate travel may be - For all other relatives a message only imminent. In these cases, every endeavour
authorised for the following: will be passed to the unit. is to be made to enable the serving person
Should circumstances arise which make it
to arrive before the death.
necessary for you to apply for your soldier - Parents including step-parents, Compassionate leave may also be granted in
to be returned to the UK from overseas on spouse or partner (including former the following circumstances: • When an ‘In Scope’ relative is very
compassionate grounds you should telephone relationships, if their condition affects seriously ill, provided that the serving
the JCCC on + 44 (0) 1452 519951. This the welfare of any children from that • When the spouse or ‘entitled’ partner, child person will be of practical help and that
telephone number is manned 24hrs a day relationship). or where an entitled parent of a serving there is no other appropriate relative who is
every day of the year. person is very seriously ill or has died. In available to help.
- Children including step-children the case of death, every endeavour will be
of current marriage or ‘entitled’ made to enable the serving person to arrive
in time for the funeral.
‘In Scope’ relative refers to spouse or entitled partner, child or where entitled; parent.
58 | Guide for Families of deployed Regular Army Personnel 59
Frequently asked questions • Incapacitating Illness/Injury (III). What Do You Mean By partnership has undergone dissolution it
Incapacitating Injury/Illness. Any illness or “Emergency Contact (EC)”? will be their eldest child, a parent, sibling,
Will the JCCC be sympathetic? injury (including battle casualties) which or other relative, or if they have no living
It will consider each case very carefully and • Service personnel are required to give
does not warrant classification of VSI relatives, it may be a friend.
investigate and verify each one. Only after that details of the person they wish to be
or SI but where there is a reasonable
will they make the necessary recommendation notified in the event of them becoming a
expectation that their hospitalisation will If a Service person dies, their NOK
for travel and subsequently inform the Service listed casualty or of their involvement in an
exceed 72 hours (with effect from date and has certain rights regarding funeral
person’s unit overseas. incident of public interest.
time of admission or that their arrangements and inheritance (unless
injury renders them physically or mentally specifically excluded in a legal document
What is a Notifiable Casualty? • It should be stressed that the person
unable to communicate with NOK. such as a will). Consequently, the MOD
The JCCC has a system that categorises nominated is not necessarily the legal next-
is obliged to inform the NOK of a Service
casualties depending on the nature of their of-kin and that being nominated as an EC
• Seriously Ill (SI). The category of Sl is person’s death or if they are missing.
illness or injury, and uses the word ‘notifiable’ does not give the person any legal rights.
applied to an individual whose illness or In the event of death it is generally the NOK
to ensure that the casualty’s Emergency
injury is of such severity that there is cause who will be the focus of the support and
Contact (EC) is notified as quickly and • Initial notification of the casualty incident
for immediate concern but there is no assistance provided by the MOD.
accurately and possible. is made to the person recorded as the
imminent danger to life.
The categories used are defined as: notifiable EC (as above) on the Service
• Whilst a partner/fiancée can be the
person’s EC record but all other matters,
• Unlisted (UL). Unlisted is applied to an • Very Seriously Ill (VSI). The category emergency contact, other than where
including funeral arrangements may be
individual whose illness or injury requires of VSl is applied to an individual whose partners of the same sex have undergone
the subject of a will or the wishes of the
hospitalisation but whose condition does illness or injury is of such severity that life is a civil partnership ceremony, they are not
not fall into the categories below. The imminently endangered the NOK.
responsibility for notifying EC of personnel
Who is the Next of Kin (NOK)? 4
within this category rests with the individual • Death. Death has to be verified by a • An estranged spouse remains the NOK until
and his unit, not the JCCC, and in most Medical Officer/Doctor and again the • An individual cannot choose their NOK. a divorce is finalised by decree absolute or
cases a telephone call will suffice. JCCC has both a monitoring and action It is determined in the following order. If in the case of a civil partnership dissolution
role. In matters of death the JCCC has married, civil partner or separated (but not has taken place
• Missing. Missing is a general category the additional role of ensuring appropriate divorced or in the case of a civil partnership
of which there are several variations e.g. advice and assistance is given to the family, undergone dissolution), this will be their • Service Personnel must list their NOK on
Detained Against Will. It does not, however, particularly regarding the funeral but also spouse/civil partner. If single, a widow, JPA if this person is different from the EC
include illegal absence. that they are provided with the appropriate widower, divorcee or where the civil or ADD EC
advice and aftercare. 4
. Next of Kin (NOK). All Service persons are requested to provide details oftheir NOK. If married or separated (but not divorced),
this will be their spouse/civil partner.If single, a widow, widower or divorcee it will be their eldest child, a parent, sibling, or
otherrelative, or if they have no living relatives, it may be a friend. If a Service person dies, theirNOK has certain rights regarding
funeral arrangements and inheritance (unless specificallyexcluded in a legal document such as a will). Consequently, the MoD is
obliged to informthe NOK of a Service person’s death or if they are missing. In the event of death it isgenerally the NOK who will be
the focus of the support and assistance provided by theMoD.
60 | Guide for Families of deployed Regular Army Personnel 61
What is an Additional EC? There may be times when this is not possible areas of concern, callimg on subject matter • Units are required to prioritise their wounded,
and in those circumstances a request experts as necessary. injured and sick personnel and apply for their
An additional EC is someone the Service person will be made to the Divisional or Brigade transfer to a Personnel Recovery Unit via
nominates to be notified in addition to or instead Headquarters nearest to where the EC and/ Self Kinforming. their higher Headquarters at the appropriate
of the EC. An additional nominee should only be or additional EC reside to appoint a CNO. • Casualties, who are based overseas and time. Once assigned to a Personnel
notified of a casualty instead of the EC when:
categorised as UL only and are sufficiently Recovery Unit, the soldier will be allocated
• If there are no Army Units within a compos mentis to deliver bad news, may a dedicated Personnel Recovery Officer. As
• The Service person considers direct reasonable travelling distance of the EC wish to personally notify their nominated soon as practicable he/she is likely to attend
notification to the EC could have serious or immediate notification is required, a EC/NOK of their condition. Hospital staffs an assessment course, during which a
consequences and arranges for the request may be made to the nearest Royal will authorise and supervise the telephone comprehensive Individual Recovery Plan will
additional nominee to bear the responsibility. Navy, Royal Air Force or Royal Marines call. When self kinforming is permitted for be formulated, focused at the soldiers likely
This may happen, for example, when the establishment to appoint a CNO. operational casualties, a follow-up call to the outcome – returning to duty or transitioning
nominated EC is elderly or infirm and bad
EC/NOK will be made by a member of the to civilian life. The Personnel Recovery Unit
news could contribute to a deterioration of • In some circumstances the civilian police unit Rear Operations Group. will remain responsible for coordinating all
their physical or mental state. may undertake notification. activities along the soldier’s recovery pathway
What is the Army Recovery Capability (ARC)? in conjunction with a variety of supporting
• The nominated EC is a minor. • The CNO will arrange visits to hospital for military and civilian agencies.
the EC plus one other if the casualty is • The Army Recovery capability has been
What is a Casualty Notification Officer? listed VSI and a visit is recomended by the created to command and care seriously • Personnel Recovery Officers are remitted to
• When a Soldier becomes a notifiable medical authority wounded, injured and sick personnel. form and maintain close relationships with
casualty, the JCCC will task the relevant It comprises of a Personnel Recovery their individual cases in order to monitor
Army Headquarters to appoint a Casualty What is a Visiting Officer? Branch within Headquarters Land Forces, and maintain progress - regular visits
Notification Officer (CNO) to inform in • A Visiting Officer (VO) is appointed after a 11 x Personnel Recovery Units spread occur. Family members with outstanding
person, the EC and/or the additional bereavement. The Army is fully aware of the across the UK and Germany, 4 x Personnel issues could raise them with the Personnel
EC. This is usually by a personal visit but anxiety and confusion that a family suffers Recovery Centres (Edinburgh, Catterick, Recovery Officer who will seek to resolve
if the service person is listed as III or UL in such distressing times and therefore a Tidworth, Colchester) and a Battle Back them with the appropriate organisation.
notification is normally via a telephone call. VO will continue to be available after the Centre (Midlands) which is focused
Casualty Notification Officer has left. The at providing opportunities for regular Families can also continue to seek support from
• Where the EC lives near the Service person’s VO will be there to advise the EC and next participation in inclusive sport and outdoor their UWO or the AWS.
permanent unit, notification will normally of kin on matters such as welfare support activities. The centres are all coming online
be undertaken by an officer from the unit. arrangements, financial affairs, and any other over the period 2011/12.
62 | Guide for Families of deployed Regular Army Personnel 63
Can I Visit a Casualty Overseas? Can I visit in Hospital?
• The MOD operates a scheme known as Yes you will be allowed to visit in the normal
DILFOR (Dangerously Ill - Forwarding of way and on your first visit you will be
Relatives) which allows a visit at public accompanied and settled at Birmingham.
expense to the bedside of a casualty who
has been medical evacuated to a hospital Following a death in service how will I pay
away from the theatre of operations. It will the mortgage/rent/bills/turn to for help?
not mean travel to an operational theatre. Should the worst happen and your soldier dies,
DILFOR is only authorised on the direct a VO will be appointed to support the family.
recommendation of the medical authority They will be able to offer you advice directly or from operational theatres military transport • The Army will take great care to ensure that
concerned and has to be approved by the put you in contact with experts in the MOD who aircraft are used and a repatriation funeral arrangements are made with as little
JCCC once they are satisfied that certain can help with a range of issues such as: ceremony is held at the UK airhead, to distress to the family as possible and with
criteria have been met. which the immediate family will be invited. sensitivity to the wishes of the relatives, and
of course to any wish the soldier may have
• It must be stressed that the DILFOR What Arrangements are made for made in a will.
• Pension Entitlement
scheme is intended solely for the benefit Funerals?
• Matters relating to the Estate
of the patient and there is no automatic • All serving military personnel are entitled • The soldier’s unit or the VO will explain to
• Benefits and allowances
entitlement for next-of-kin to visit the to a Service funeral, with as much or little the family what options are open to them
patient at public expense. ceremonial/military presence as the family and what entitlements they have.
What Arrangements are made for
Repatriations? require. The arrangements and costs
• The DILFOR scheme normally allows involved, within certain limits, will be met by • If family members are unable to agree on
two people, the nominated EC and a • In the unfortunate cases where Army the funeral arrangements, in the absence
the MOD. If the family prefer to arrange the
companion, to travel at public expense personnel die overseas the MOD will of instructions left by the deceased, the
event themselves (a private funeral) a grant
(i.e. paid for by the MOD) to visit a Service repatriate the body to the UK and (where Army will liaise with the Executor of the
towards the cost is made by the MOD once
person at the bedside upon medical applicable) onwards at the family’s request will (or NOK if no will is found) over the
the funeral has taken place.
recommendation. The JCCC is responsible to the soldiers country of origin. The JCCC arrangements.
for making all the travel arrangements and will make the necessary arrangements.
liaises very closely with the CNO or VO and
the soldier/spouse or civil partner’s unit. • Repatriations from most areas of the world
are carried out using scheduled flights with
little or no ceremony. For those repatriated
64 | Guide for Families of deployed Regular Army Personnel 65
Is it different if I am a Overseas compassionate leave/
non-British national? travel Card & JCCC Help Is At
• The Army provides support regardless of Hand fridge magnet
nationality. Families of wounded soldiers All soldiers deploying should give this card
are provided with support by the British to their family members, there is now also
Army regardless of nationality, for example available a fridge magnet. If you have not
the Dangerously Ill Forwarding of Relatives received such a card, this picture shows you
(DILFOR) scheme enables eligible family what it looks like. If you don’t have a card and
members to be moved at public expense want to get a one for yourself please ask your
from anywhere in the world to the hospital UWO.
bedside of a seriously injured soldier.
• The Home Office have confirmed that
non-British soldiers’ widows(ers) will not be
removed automatically to their country of
origin upon the death of a serving spouse.
Immigration instructions allow widows(ers)
or orphans of Gurkha and non-British
soldiers to apply for settlement in the
UK irrespective of whether the deceased
soldier was serving or had retired from the
service. All applications need to meet the
criteria and are considered individually by
the Home Office, which treats each case
66 | Guide for Families of deployed Regular Army Personnel 67
Homecoming is a time when members of a military family get
back together again after separation.
Settling back to a family routine after your
soldier has been away from home for any
period of time can be difficult, it is a time of
adjustment after separation for the whole
family. The returning soldier can upset routines
that may be in place, or a partner may feel
undermined at giving up control of things
they have managed perfectly well during the Prior to returning home after a deployment
deployment. your soldier will go through a period of
decompression. This normally comprises a Things to consider
Homecomings from an operational theatre formal break away from the operational theatre
Homecoming Build-Up. The majority of fantasy of how it will be, and reality is seldom
can be especially difficult; soldiers may bring followed by a period of return to work within
deployed soldiers and members of their family the same as fantasy. So don’t set your
home unpleasant memories, or be wondering barracks before taking post operational tour
will experience a feeling of anticipation as expectations too high and keep a sense of
if the family still need them, or if the children leave. This process is designed to place
the tour draws to an end. This may take the proportion to your plans. Be receptive to each
will still recognise them or will the family be individuals into a formal, structured and, most
form of eagerness to get home, or a dread others needs, as they will probably differ.
able to understand what they as a soldier have important, monitored environment in which
of a return that potentially could be filled with
experienced. to begin ‘winding-down’ and rehabilitating to
problems, or a mixture of both. Few get Compromise. Your soldier may want to stay
a normal, routine, peace-time environment in
Your unit welfare office will normally offer a much sleep the night before homecoming and at home and do nothing initially. Alternatively,
order to reduce the impact of post operational
‘Homecoming Briefing’ prior to your soldier children may be more moody and irritable than you may want your partner to do all of those
returning. You may find it helpful to attend as it usual. This could cause the whole family to be little jobs around the house that need doing,
will provide you an opportunity to ask questions Usually, it can take a few weeks for things keyed-up and exhausted before you reunite. but they may not see the urgency. You will
about anything that you have concerns about. to get back to normal, and the key here need to compromise with each other, and use
is communication. Talking through any Adjustment. After the completion of an a bit of ‘give and take’ to avoid arguments and
The Army Welfare Information Service produce negative feelings and giving yourselves time to operational tour, it is not unusual to experience hurt feelings. Don’t force issues and be patient
a leaflet titled: Homecoming & Reunions reacquaint should ease any problems, but every a ‘homecoming let-down’ or ‘post tour blues’. and tolerant with each other.
Tel: 01722 436569 or ask your UWO for a copy. couple will find their own way. This is because in your mind you create a
68 | Guide for Families of deployed Regular Army Personnel 69
Unresolved Problems. If there were Alternatively, the children may look to their
unresolved relationship or family issues before returning parent for attention or decision
deployment, or that arose during R&R, they are making which, after six months of absence,
likely to still be there when your soldier returns. may make you feel as though you no longer
It is not a good idea to tackle these issues matter. All of these feelings and actions are
straight away, but to let a period of adjustment normal behaviour and you should not take
take its course. them personally.
If you are worried about an issue it will no Problem Solving. Perhaps one or the other
doubt be on your soldier’s mind too. Carefully partner could have been concerned about a
choose a time to talk, and don’t force the relationship issue, or run up a large amount of
Avoiding Traffic Accidents
issue as soon as they walk in the door. This debt during the tour. Worrying, trying to cover • Work out a solution together that you both After an operational deployment, some
again will only cause confrontation and up a problem or being defensive is not going to agree on. soldiers may take time to readjust to making
defensiveness, and could make matters worse. help. The key is to sort things out, discussing • Try not to involve the children, and discuss judgements about taking acceptable risks in
the ways to resolve matters is far more useful matters out of earshot. a non-operational environment, particularly
Promises and Feelings. If anyone has made than shouting and finger-pointing! when driving. This has seen a reported
• Seek help from a professional agency
promises over the phone or by email or letter increase in road traffic accidents involving
Some tips to help you to solve problems are: if needed.
during the tour, especially to children, then soldiers post-deployment. If you or your soldier
that person to whom the promise was made • Pick the right moment and bring up the • Talk over steps that you can take to avoid a need more information either, for general
will expect it to happen. The returning soldier issue calmly. repeat of the problem. road safety matters, check out the website
may be surprised or even put out that you have • Be honest. • Discourage family visits for the first two at www.thinkroadsafety.gov.uk, or for specific
managed so well without them being around. • Don’t blame each other. weeks – your soldier may have a lot of advice, contact your Unit Welfare Officer or
They may even feel jealous that you and your pent-up frustration to get rid of. the Army Welfare Service. They in turn may
• Realise that things sometimes happen
children may have become closer and have seek guidance from unit transport staff or their
simply because of the stress of separation.
done things that they have missed out on. regional Master Driver.
70 | Guide for Families of deployed Regular Army Personnel 71
Children and Reunion
Introduction. Change is at least as stressful Infants up to 12 Months. An infant has not
for children as it is for adults. The soldier’s yet developed much of an ability to remember
return is a major change for the children in the people or events, so do not be surprised when Toddlers (Age 1 to 3). A typical response Pre-School Age (3 to 5). Children of this age
household. They have grown in every way your baby does not recognise its returning from a toddler may be to run and hide from tend to think that the world revolves around
physically, emotionally and socially during the parent. Small babies will cry when picked up by the newly returned parent, or to cling to mum them. Keeping that in mind, it is not surprising
deployment. this ‘stranger’, which may be upsetting at first. and cry. Sometimes, toddlers can regress to that your child may think they somehow made
younger stages of behaviour or bedwetting. their parent go away because of something they
Children have very little life experience and However, the child will respond to what is did, or that their parent does not love them.
are not equipped to deal with stress, so their going on around them, and if the other parent This may be more relevant if the returning
behaviour may change when a parent comes is happy for this ‘strange person’ to be around parent has issues that they have brought back If this is the case with your child, they may
home and regress to more immature behaviour. then so will your baby. Speeding up the from their tour. This ‘new’ person may look feel guilty or abandoned. As a result, your
They may become unruly and misbehave more baby’s acceptance of this new person can be intimidating to a small child, so talk at eye child may express intense anger as a way
often, or they might even withdraw inside encouraged by taking part in activities together, level, and offer to play or do an activity. Don’t of keeping a returning parent at a distance,
themselves as a reaction to the changes within such as bathing, feeding and changing the force the pace, as this could make the child thereby protecting themselves from further
the household. The re-adjustment period may baby. Be patient and let your baby set the uncomfortable. It could help to show pictures disappointment. Your child is likely to do some
take around four to six weeks or sometimes pace of the reunion. of the returning parent a few weeks before form of limit-testing to see if the rules applied
longer for the entire family. they return and mention them more often in during the parent’s absence still apply now they
conversation. are back.
You can greatly enhance your family’s reunion
by developing realistic expectations of how It is at this age that ‘out of sight out of mind’
your child will respond, based upon their age. rings true, which is normal behaviour for this
72 | Guide for Families of deployed Regular Army Personnel 73
Tips on dealing with Traumatic Stress in Children and Young People
School Age (5 to 12). Children of this age If your soldier becomes a casualty and is • start bedwetting and thumb-sucking again;
group are likely to give parents a very warm injured, traumatic stress can affect all the • become preoccupied with thoughts about
welcome as long as the relationship was strong members of the family. Children, like adults, the event;
before the parent left. This age will most likely sometimes experience traumatic stress reaction, • be unable to concentrate;
run to their returning parent as soon as they which affects the way the child thinks, feels and • be irritable and disobedient;
see them, try and manipulate all their attention behaves; children can be as severely affected • complain of physical symptoms such as
and talk their socks off! They will probably be as adults. If you recognise stress, you will be headaches and stomach-aches
genuinely excited about the homecoming. better able to help your child to recover, and
Adolescents (13 to 18). If you have a teenager also to know when to seek professional help. All these are normal reactions to an extremely
If the relationship was not so strong, or strained frightening situation. With support from the
in your family then you will be fully aware of
in some way, the child may dread or even fear What are the signs of traumatic stress? people close to them, children begin to get over
mood swings, which manifest themselves in a
the return of a parent. This could be because Individual children react in different ways to the shock.
roller-coaster of emotions. They may be excited
of worry that they may be punished for any traumatic events. How they react may also
about their parent’s return, but they could be
misbehaviour that was highlighted during the depend on their age. Immediately after the Longer-lasting effects
concerned that they may be unfavourably
period of absence. traumatic event, children may find it hard to Sometimes a child has feelings of depression
judged or criticised. They might try to hide their
The best advice for this is to take a friendly real emotions to try and look “cool”, so you sleep and have bad dreams and nightmares. and anxiety that go on for several weeks and
interest in what your child is doing or has should be aware of this and try to take time to If you recognise traumatic stress behaviour, you may get worse. These reactions can interfere
done, and focus on giving praise for any talk to your teenager. Try to discuss what is will be better able to help your child recover, and considerably with a child’s daily living. They may
accomplishments and efforts. happening in their lives, and how they feel. also know when to seek professional help. be unable to enjoy playing or find it difficult to
concentrate on their school work. If they go on
What are the signs of traumatic stress? for a long period of time, it is likely that the child
Individual children react in different ways to may need some help to feel better.
traumatic events. How they react may also
depend on their age. Sometimes the effects Sometimes, children find it easier to talk to
may not appear for days or weeks.. Children adults rather than their parent. Professional
may however: help may be needed to get them back to normal
more quickly, and to prevent or reduce the
• become fearful, clingy and anxious about harmful effects of prolonged stress reactions
being separated for their parents; ask for help.
74 | Guide for Families of deployed Regular Army Personnel 75
Where can I get help? Tips for Parents of Tips on dealing with Stress and Post Traumatic Stress Disorder
If you are concerned about your child, consult Returning Soldiers
your general practitioner, who will be able
to offer you help and support. If problems Your son or daughter may need time to adjust to Post Traumatic Stress Disorder is the name If you recognise any of these in
continue, the doctor may suggest extra help their life at home and they may not easily settle. for what was historically known as ‘battle yourself or your returning soldier,
form the local child and adolescent mental They have been closely bonded together with fatigue’ or ‘shell shock’, and can affect anyone you should seek medical advice as
health service. their friends for many months and may miss who has experienced something traumatic or soon as possible
them. After a few days at home they may wish disturbing. Soldiers may be affected by some
A useful website is The Royal College of to and re-join them to catch up. Do not take degree of stress after an operation. There is no Any condition won’t usually go away without
Psychiatrists: www.rcpsych.ac.uk/mentalhealthinfo/ this personally or as rejection. way to know who will be affected, and it is not treatment, so early medical intervention is
necessarily those that had the most distressing vital. If you notice a change in your soldier,
The above section adapted with Give your soldier the opportunity to talk about experiences that may experience any of the seek support – you can always discuss it
permission from Traumatic stress in their experiences, let them know that you are following symptoms: with confidence with a doctor, your UWO or
children, part of Mental Health and willing to listen in a non-judgmental way. Do not a member of the Army Welfare Service. For
push. If you have had your own combat or non- • Flashbacks and nightmares.
Growing Up (produced by the Royal you or your family your GP should be the first
College of Psychiatrists). military intense experiences you may discover • Depression, confusion or inability to make medical port of call for help with family stress
that this is a good opportunity to deepen simple decisions. and anxiety problems during or after the
connections with your offspring by discussing • Trouble sleeping. deployment.
the issues with them.
• Irritability and a quick temper.
Finally please keep this information at the back
If you are concerned about an aspect of • Anger at life in general.
of your mind, symptoms can sometimes take
your spouse, civil partner, son or daughters • Hyper-alertness, anxiety or panic attacks. years or even decades to appear. The key point
behaviour since their return, they may need
• Feeling of isolation or being ‘the only one is that, once medically diagnosed, the condition
additional help. More detail can be found in
feeling like this’. is treatable.
the next section.
• Using excess alcohol or drugs to ‘forget’ it.
• Feeling suicidal.
76 | Guide for Families of deployed Regular Army Personnel 77
The Army carries out tasks given to it by the democratically
elected Government. Its main job is to help defend the interests
of the United Kingdom, which consists of England, Wales,
Scotland and Northern Ireland.
This may involve service overseas as part of
a North Atlantic Treaty Organisation (NATO)
Force or any other multi-national deployment.
Soldiers may also be deployed on United
Nations (UN) operations and used to help in
other emergencies. The list below shows how
a regiment fits into the Army and how the Army Since 1949 the UK has belonged Commissioned Ranks Non-Commissioned Ranks
is controlled by Government. to NATO. NATO aims to provide a
Gen General WO1 Warrant Officer Class 1
• The Queen. common defence for its members in
Lt Gen Lieutenant General WO2 Warrant Officer Class 2
• The Government. both Europe and further afield.
Maj Gen Major General CSgt/SSgt Colour Sergeant/
• Parliament. Brig Brigadier Staff Sergeant
• Ministry of Defence (MOD). The Army has garrisons in
Col Colonel Sgt Sergeant
- Secretary of State for Defence. Germany. British troops also serve
Lt Col Lieutenant Colonel Cpl Corporal
- Ministers. in Brunei, Cyprus, Gibraltar and the
Maj Major LCpl Lance Corporal
• Army Board. Falkland Islands.
Capt Captain Pte Private
• Chief of the General Staff. Lt Lieutenant
• Army Commands. In addition soldiers are deployed on
2 Lt 2nd Lieutenant
• Divisions (about 20,000 people). operations world-wide, for instance
• Brigades (about 5000 people). to the Middle East.
• Regiments/Battalions (about 700 people).
(about 120 people).
• Platoons/Troops (about 30 people).
78 | Guide for Families of deployed Regular Army Personnel 79
Abbreviations and Army Terminology
2IC 2nd In Command FFR Fixed Forces Rate
AOR Area of Responsibility (of exchange)
AFF Army Families Federation HIVE HIVE Forces Information Centre
AWIS Army Welfare Information HR Staff Human Resources Staff
Service (also known as Regimental staff
AWS Army Welfare Service or pay staff)
Bde Brigade JCCC Joint Casualty
BFPO British Forces Post Office & Compassionate Centre
BFBS British Forces Broadcasting LSA Longer Separation Allowance Regt Regiment
Service MND Multi National Division RMO Regimental Medical Officer
Bn Battalion MOD Ministry of Defence ROP Rear Operations Group
CNO Casualty Notification Officer MT Military Transport ROSO Regimental Operations Support Officer
CO Commanding Officer MTO Military Transport Officer RQMS Regimental Quartermaster Sergeant
CofC Chain of Command NAAFI
Navy, Army and Air Force RSM Regimental Sergeant Major (a WO1)
Coy Company Institute SITREP Situation Report
CQMS Company Quartermaster NOK Next of Kin
SORN Statutory Off Road Notification
Sergeant OC Officer Commanding SLI Service Life Insurance
CSM Company Sergeant Major Ops Operations SSR Security Sector Reform
(a WO2) PAX
Forces Life and Personal SSVC Services Sound & Vision Corporation
DBE Department of Border Injury Insurance SSAFA-FH Soldiers, Sailors & Airmen’s Families Association
Enforcement Pl Platoon – Forces Help
Div Division POL Post Operational Leave TAOR Tactical Area of esponsibility
DILFOR Dangerously Ill Forwarding PTSD Post Traumatic Stress Disorder Theatre Area of Operation
of Relatives PTSR Post Traumatic Stress Reaction TRiM Trauma Risk Management
DWP Deployment Welfare Package QM Quartermaster UWO Unit Welfare Office(r)
EFI Expeditionary Forces Institute R&R Rest & Recuperation
VO Visiting Officer
(Shop) RAO Regimental Administration
EC Emergency Contact Office(r)
80 | Guide for Families of deployed Regular Army Personnel 81
Check List Tick
Do you know who your nominated UWO is and how to make
contact with them?
Have you got the correct contact details including postal
address and BFPO number for your soldier written down in
Do you have a ‘guest’ account for ArmyNET?
Are you content that finances (Standing Orders/Direct Debits
set up) are arranged during the deployment?
Are you authorised to deal with the bank, credit card agencies
and other financial organisations?
Have you checked up on any legal matters, spoken to a
(if necessary), and do you know where the will is?
Is the car prepared (serviced, MOT etc)?
Do you know a trusted mechanic or garage? If you have any suggestions for inclusion or amendments please send them to:
Have you noted down important dates
for insurance renewals etc? HQ Land Forces
Has your soldier checked and arranged
SO3 Families PS4(A)
life insurance/SLI/PAX etc?
Do you know where all the key documents are Ramillies Building
should you need them? Marlborough Lines
Do you know what to do in a home emergency for your: Andover
• Water? Hampshire
• Gas? SP11 8HJ
Do you know how and when to phone the Joint Casualty and Tel: Civil 0126438 2159 or Mil: 94391 Ext 2159
Compassionate Centre (JCCC)? Email LF-DPSA-PS4A-D2@mod.uk or via DII LF-DPS(A)-PS4A-D2
Do you know who to contact in an emergency?
Many thanks to the Army Families Federation for their support in supplying
Armynet login: some of the photographs included in this guide.
82 | Guide for Families of deployed Regular Army Personnel
We would very much appreciate your feedback on
this guide, your views and comments are valued and
thank you for taking the time to respond.
Did you get this guide in preperation for deployment: YES/NO
Did you use this guide for information:
Pre deployment YES/NO
During deployment YES/NO
Did you find the information useful YES/NO
Did you find that the guide complemented
the support from your UWO YES/NO
Is the information understandable YES/NO
Did you ask your UWO to clarify anything
Covered in the guide that you didn’t understand YES/NO
Is there anything you would like us to include: (please provide details)
Tear Perforated edge
Clear Tape Here when folded
Headquarters Land Forces
Directorate of Peraonal Services Army
IDL 428, Ramillies Bldg,
Useful Telephone Numbers
Your nominated Unit Welfare Officer - your first point of Name:
contact for routine enquiries Tel No:
Your nearest HIVE - help, information and signposting to Online at www.hive.mod.uk
professional support agencies.
Army Welfare Information Service - confidential +44 (0) ) 01980 615975
information and access to the Army’s Welfare Service
Reserve Training and Mobilization Centre – additional 0800 2855533
Unit Welfare Officer support for those families of soldiers on
the Operational Commitments Establishment
Confidential Support Line - personal support from a 0800 7314880 (UK)
confidential telephone support worker +44 (0) 1980 630854
Joint Casualty and Compassionate Centre - emergency +44 (0)1452 519951
casualty and compassionate support (in the case of death,
injury or illness of the soldier or their immediate familiy)
Write down your soldier’s contact details here, you may need them later
Rank Regimental number
Unit contact telephone number
Unit address prior to deployment
Unit address during deployment