By Your Side
Q3 2011 Patient Security News and Information on Hugs®, Pedz™, Passport™ & more
The origins of the new Kisses compact tag ®
Field trial report from Southern Hills Hospital
T he new Kisses compact tag is the result of a long
process of consultation, design and validation with
many existing Hugs customers, and especially our launch
Beth Nielsen, Director of Women’s Services at Southern
Hills notes that patients found the new design much more
comfortable: “The overall reaction was very positive.
partner Southern Hills Hospital, in Las Vegas, NV. Both the tag and band were much more comfortable.”
Step 1: Customer Survey Step 3: Field trials
We started by surveying users of Kisses about what they After validating the basic design, our next step was to
would like to see improved about the tag. The answer manufacture working tags and make sure that they
came back pretty clear. They wanted a tag that was: delivered the same functionality and reliability as the
• Smaller existing tag.
• Lighter A long trial was conducted at Southern Hills Hospital,
• More using real tags on real patients. The ﬁrst tags are just now
comfortable coming to the end of their 90-day life, and continue to
• Easier to attach perform well. “Our staff is really enjoying the new tag. We
• Cheaper! ﬁnd that mothers are much more positive about wearing
Based on this feed- it. And since it works just like the old tag, we didn’t really
back we totally rede- have any major implementation issues.”
signed the Kisses tag.
Next steps: Kiss Back™ program
The size and weight Old vs . New: 35% smaller
were both greatly We’re now turning our attention to the Kiss Back pro-
reduced, and the shape modiﬁed to make it more com- gram, which will offer participating hospitals a reduced
fortable and attractive. In addition, we widened the strap price on Kisses tags for helping us to recycle them for
opening to ﬁt a standard ¾ inch band. component reuse. Southern Hills will also be helping
us launch this new initiative. Stay tuned for details! ■
Finally, we decided to go with a 90-day life, with a lower
overall cost of ownership (see the insert for more informa-
tion), and a commitment to recycle the tags to reduce
the environmental impact. Why a 90-day tag?
The 90-day tag gives you the ﬂexibility to match
Step 2: Form factor testing
your tag use with natural ﬂuctuations in your
The ofﬁcial ﬁeld trials for the Kisses compact tag began census. With a one-year tag, you need to have as
with a simple question: was the tag the right shape? many tags as your highest daily census for the whole
We asked the staff of Southern Hills to wear the tag for year. With a 90-day tag, you only activate tags as
extended periods, and gather feedback from patients, who you need them. ■
were able to compare the new and old tags.
Webinar on mother/infant matching, Page 3
A revitalized Kisses tag
Smaller, lighter and cheaper... and that’s just the start
The Kisses component for the Hugs system is the only proven electronic support for matching ID bands.
Now we’ve made it even better, with a totally redesigned Kisses compact mother tag.
Y ou’ve invested a lot in protecting your infants. You
can extend that protection even further with Kisses
Why electronic matching?
The system of matching ID bracelets has long
With proven perfor- been the standard means to prevent mother/
mance, and a new infant mix-ups. While effective, it is also a
tag, there has never manual process and thus prone to human
been a better time error. Actual mix-ups have been traced to these
to add Kisses to your common causes:
system. • Misreading infant or mother bracelet information
What’s new actual size
• Misreading of sequential names or ID numbers
• Mix-ups of babies with similar or identical
• Smaller, lighter and more comfortable tag –
35% smaller and 45% lighter
• Bassinet mix-ups: baby is removed then returned
• 90-day active life, with long shelf-life before activation – to the wrong bassinet
reduce wastage by activating a tag only when needed
• Bracelet falling off ankle or wrist
• Lower cost – annual cost of tags reduced by 10%
The Hugs system with Kisses provides an
• Optional Kisses band – or use your own band extra layer of protection in all these situations,
• Reduced environmental impact – low-energy manu- because it automatically checks for the right match.
facturing, and designed for recycling When you need that extra support, Kisses is there
to provide it. ■
• Kiss Back™ program – help us recycle the Kisses tag
for component reuse, and receive discounted pricing.
is not the right mother tag,
How Kisses works
the Hugs tag immediately
The Kisses component is part of the Hugs system, and generates an audible alarm,
the new Kisses compact tag operates in the same way as and sends a message to the
the previous, larger mother tag. system, which is displayed in
Each mother is given a Kisses wrist tag that is bonded with the Hugs software.
her infant’s Hugs tag at birth. From that point forward, A correct match is conﬁrmed
the tags remain bonded throughout the hospital stay. if the infant and mother have
Whenever a baby is brought to a mother, the been away from each other for
Hugs tag will check for the right match. If it more than 30 minutes. ■
The changing face of patient security
An interview with Rogers Sheets of Lifebridge Health System
Like all aspects of healthcare, patient security is ever-changing:
new care dynamics, new security risks and new technological solutions
R oger Sheets brings a unique perspective to patient secu-
rity. He has been Director of Security for Lifebridge
Health System of Maryland for a decade, following a long
a supermarket and ask the inventory manager what’s
on the shelf, and he can tell me. If you ask the same
question in the hospital, say in the OR, people don’t
career in law enforcement with the Baltimore County Police know. That’s one area where we can really make some
Department. In addition, he is an active member of the strides in using technology.
International Association for Healthcare Security & Safety
As a security expert, what is your approach to the ques-
(IAHSS), with extensive contacts in the US and overseas.
tion of clinical “ownership”?
We asked him for his views on the state and future direction
of patient security. Absolutely, that is important. When we began looking
to replace our previous infant protection system, the
What are some major trends in hospital security?
ﬁrst thing we did was to make sure that the clinical
Workplace violence has been an issue with the Emer- staff was a key part of the decision making. You want
gency Nurses Association for some time, and they’ve the system to be easy for them to use, and have the
done a number of studies on this that show it’s on the least impact on their clinical operations. They’re the
rise. The emergency room has become the doctor’s ones who manage the patient population; they have a
ofﬁce. More people are showing up, creating problems better understanding of the functional needs in terms
with overcrowding and long waits. of securing patients within the given space. It has to be
clinically driven, otherwise you end up with a system
More and more states have also reduced funding for
that they won’t use or that creates so many issues that
behavioral health programs, and those folks end up
in the emergency as well. They present challenges for
both Clinical and Security. It’s all driving a lot more I know one hospital that bought a system, and then
trafﬁc than most EDs are designed for. three years later wanted to get away from it because
the nurses hated it — that’s a pretty expensive experi-
Is there a role for technology as part of the solution?
ment for not having the clinical folks in up front. ■
Well, the healthcare security industry is always looking
at how to maximize our resources. Most of the dollars
go to the human resource side, and we’re ﬁnding better
ways to manage, and have better control over, the
security situation through technology. For example, The case for electronic
integration of access control systems with CCTV and
infant protection systems provides you with 24/7
coverage that can maximize your resources. with Beth Dyer, RN
Clinical Educator, Stanley Healthcare
What other trends do you see?
Tuesday, October 18 11:00 AM ET
One of the things that I think we’re missing the boat
on is asset protection. This is a very high-dollar inven- E-mail ByYourSide@stanleyworks.com to
tory industry, and yet there doesn’t seem to be as tight sign up. ■
a control as you have in a supermarket! I can go to
the SHS soapbox
Lending a helping hand after Joplin disaster
Staff from the SHS Clinical Ed group volunteer in wake of deadly tornado
I n the aftermath of the massive tornado that struck
Joplin, MO, many Americans were stunned with the
horriﬁc devastation detailed in media accounts of the
and volunteers suffered from heat exhaustion as a result
of the brutal temperatures and lack of shade. Kelly and
Lauren canvassed the wreckage, handing out water and
tragedy. encouragement to those who were digging out.
Upon hearing news of the disaster and the subsequent
call for healthcare volunteers, Kelly Smith and Lauren
Horn, RNs from Stanley Healthcare’s Clinical Services
group, sprang into action, spending two days in Joplin
helping survivors and relief workers navigate the crisis.
The devastation, with a damaged
St. John’s Hospital in the background
“There was no shade to be found anywhere,” noted
Lauren. “Most everything within a six mile radius was
demolished by the 180 mile per hour winds. It’s hard
Kelly Smith and Lauren Horn to imagine, but the wind was so strong it even blew the
give a tetanus shot to a volunteer
bark off of the trees.”
“We gave close to 100 tetanus shots to those clearing Kelly and Lauren both agree that their time spent in
debris and provided primary care for volunteers and Joplin was extremely gratifying. “Our patients all wanted
displaced families,” said Kelly. “For 360 degrees, all you to tell us where they were when the disaster struck. A
could see was complete and total rubble. What we did procedure that would normally take us 15 minutes to per-
was a drop in the bucket towards what they need.” form, ended up taking 30 minutes because they wanted
Although it had been several years since Kelly and Lauren to share their traumatic stories with someone,” said Kelly.
had worked as bedside nurses, their caregiving experience “It was humbling for us to be there and we hope to go
was in high demand while in Joplin. Many survivors back in the future to do whatever else we can to help.” ■
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