The origins of the new Kisses compact tag.pdf by wangnuanzg


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Q3 2011          Patient Security News and Information on Hugs®, Pedz™, Passport™ & more

  The origins of the new Kisses compact tag                                       ®

                          Field trial report from Southern Hills Hospital

T    he new Kisses compact tag is the result of a long
     process of consultation, design and validation with
many existing Hugs customers, and especially our launch
                                                              Beth Nielsen, Director of Women’s Services at Southern
                                                              Hills notes that patients found the new design much more
                                                              comfortable: “The overall reaction was very positive.
partner Southern Hills Hospital, in Las Vegas, NV.            Both the tag and band were much more comfortable.”

Step 1: Customer Survey                                       Step 3: Field trials
We started by surveying users of Kisses about what they       After validating the basic design, our next step was to
would like to see improved about the tag. The answer          manufacture working tags and make sure that they
came back pretty clear. They wanted a tag that was:           delivered the same functionality and reliability as the
• Smaller                                                     existing tag.
• Lighter                                                     A long trial was conducted at Southern Hills Hospital,
• More                                                        using real tags on real patients. The first tags are just now
   comfortable                                                coming to the end of their 90-day life, and continue to
• Easier to attach                                            perform well. “Our staff is really enjoying the new tag. We
• Cheaper!                                                    find that mothers are much more positive about wearing
Based on this feed-                                           it. And since it works just like the old tag, we didn’t really
back we totally rede-                                         have any major implementation issues.”
signed the Kisses tag.
                                                              Next steps: Kiss Back™ program
The size and weight           Old vs . New: 35% smaller
were both greatly                                             We’re now turning our attention to the Kiss Back pro-
reduced, and the shape modified to make it more com-           gram, which will offer participating hospitals a reduced
fortable and attractive. In addition, we widened the strap    price on Kisses tags for helping us to recycle them for
opening to fit a standard ¾ inch band.                         component reuse. Southern Hills will also be helping
                                                              us launch this new initiative. Stay tuned for details! ■
Finally, we decided to go with a 90-day life, with a lower
overall cost of ownership (see the insert for more informa-
tion), and a commitment to recycle the tags to reduce
the environmental impact.                                                    Why a 90-day tag?
                                                                 The 90-day tag gives you the flexibility to match
Step 2: Form factor testing
                                                                 your tag use with natural fluctuations in your
The official field trials for the Kisses compact tag began         census. With a one-year tag, you need to have as
with a simple question: was the tag the right shape?             many tags as your highest daily census for the whole
We asked the staff of Southern Hills to wear the tag for         year. With a 90-day tag, you only activate tags as
extended periods, and gather feedback from patients, who         you need them. ■
were able to compare the new and old tags.

                           Webinar on mother/infant matching, Page 3
 Product News
                                  A revitalized Kisses tag
                    Smaller, lighter and cheaper... and that’s just the start
The Kisses component for the Hugs system is the only proven electronic support for matching ID bands.
         Now we’ve made it even better, with a totally redesigned Kisses compact mother tag.

Y  ou’ve invested a lot in protecting your infants. You
   can extend that protection even further with Kisses
mother/infant matching.
                                                                         Why electronic matching?
                                                                   The system of matching ID bracelets has long
With proven perfor-                                                been the standard means to prevent mother/
mance, and a new                                                   infant mix-ups. While effective, it is also a
tag, there has never                                               manual process and thus prone to human
been a better time                                                 error. Actual mix-ups have been traced to these
to add Kisses to your                                              common causes:
system.                                                            • Misreading infant or mother bracelet information
                                                  Kisses tag
What’s new                                        actual size
                                                                   • Misreading of sequential names or ID numbers
                                                                   • Mix-ups of babies with similar or identical
• Smaller, lighter and more comfortable tag –
  35% smaller and 45% lighter
                                                                   • Bassinet mix-ups: baby is removed then returned
• 90-day active life, with long shelf-life before activation –       to the wrong bassinet
  reduce wastage by activating a tag only when needed
                                                                   • Bracelet falling off ankle or wrist
• Lower cost – annual cost of tags reduced by 10%
                                                                   The Hugs system with Kisses provides an
• Optional Kisses band – or use your own band                      extra layer of protection in all these situations,
• Reduced environmental impact – low-energy manu-                  because it automatically checks for the right match.
  facturing, and designed for recycling                            When you need that extra support, Kisses is there
                                                                   to provide it. ■
• Kiss Back™ program – help us recycle the Kisses tag
  for component reuse, and receive discounted pricing.
  Coming soon!
                                                                 is not the right mother tag,
How Kisses works
                                                                 the Hugs tag immediately
The Kisses component is part of the Hugs system, and             generates an audible alarm,
the new Kisses compact tag operates in the same way as           and sends a message to the
the previous, larger mother tag.                                 system, which is displayed in
Each mother is given a Kisses wrist tag that is bonded with      the Hugs software.
her infant’s Hugs tag at birth. From that point forward,         A correct match is confirmed
the tags remain bonded throughout the hospital stay.             if the infant and mother have
          Whenever a baby is brought to a mother, the            been away from each other for
           Hugs tag will check for the right match. If it        more than 30 minutes. ■

                                                                                                            Kisses band
                                                                                          Product News
               The changing face of patient security
              An interview with Rogers Sheets of Lifebridge Health System
                       Like all aspects of healthcare, patient security is ever-changing:
                    new care dynamics, new security risks and new technological solutions

R    oger Sheets brings a unique perspective to patient secu-
     rity. He has been Director of Security for Lifebridge
Health System of Maryland for a decade, following a long
                                                                  a supermarket and ask the inventory manager what’s
                                                                  on the shelf, and he can tell me. If you ask the same
                                                                  question in the hospital, say in the OR, people don’t
career in law enforcement with the Baltimore County Police        know. That’s one area where we can really make some
Department. In addition, he is an active member of the            strides in using technology.
International Association for Healthcare Security & Safety
                                                                As a security expert, what is your approach to the ques-
(IAHSS), with extensive contacts in the US and overseas.
                                                                tion of clinical “ownership”?
We asked him for his views on the state and future direction
of patient security.                                              Absolutely, that is important. When we began looking
                                                                  to replace our previous infant protection system, the
What are some major trends in hospital security?
                                                                  first thing we did was to make sure that the clinical
   Workplace violence has been an issue with the Emer-            staff was a key part of the decision making. You want
   gency Nurses Association for some time, and they’ve            the system to be easy for them to use, and have the
   done a number of studies on this that show it’s on the         least impact on their clinical operations. They’re the
   rise. The emergency room has become the doctor’s               ones who manage the patient population; they have a
   office. More people are showing up, creating problems           better understanding of the functional needs in terms
   with overcrowding and long waits.                              of securing patients within the given space. It has to be
                                                                  clinically driven, otherwise you end up with a system
   More and more states have also reduced funding for
                                                                  that they won’t use or that creates so many issues that
   behavioral health programs, and those folks end up
                                                                  it’s ineffective.
   in the emergency as well. They present challenges for
   both Clinical and Security. It’s all driving a lot more        I know one hospital that bought a system, and then
   traffic than most EDs are designed for.                         three years later wanted to get away from it because
                                                                  the nurses hated it — that’s a pretty expensive experi-
Is there a role for technology as part of the solution?
                                                                  ment for not having the clinical folks in up front. ■
   Well, the healthcare security industry is always looking
   at how to maximize our resources. Most of the dollars
   go to the human resource side, and we’re finding better
   ways to manage, and have better control over, the
   security situation through technology. For example,                    The case for electronic
   integration of access control systems with CCTV and
                                                                          mother/infant matching
   infant protection systems provides you with 24/7
   coverage that can maximize your resources.                                     with Beth Dyer, RN
                                                                        Clinical Educator, Stanley Healthcare
What other trends do you see?
                                                                         Tuesday, October 18 11:00 AM ET
   One of the things that I think we’re missing the boat
   on is asset protection. This is a very high-dollar inven-       E-mail to
   tory industry, and yet there doesn’t seem to be as tight        sign up. ■
   a control as you have in a supermarket! I can go to
    the SHS soapbox
       Lending a helping hand after Joplin disaster
     Staff from the SHS Clinical Ed group volunteer in wake of deadly tornado

I  n the aftermath of the massive tornado that struck
   Joplin, MO, many Americans were stunned with the
horrific devastation detailed in media accounts of the
                                                                             and volunteers suffered from heat exhaustion as a result
                                                                             of the brutal temperatures and lack of shade. Kelly and
                                                                             Lauren canvassed the wreckage, handing out water and
tragedy.                                                                     encouragement to those who were digging out.
Upon hearing news of the disaster and the subsequent
call for healthcare volunteers, Kelly Smith and Lauren
Horn, RNs from Stanley Healthcare’s Clinical Services
group, sprang into action, spending two days in Joplin
helping survivors and relief workers navigate the crisis.

                                                                                                           The devastation, with a damaged
                                                                                                      St. John’s Hospital in the background

                                                                             “There was no shade to be found anywhere,” noted
                                                                             Lauren. “Most everything within a six mile radius was
                                                                             demolished by the 180 mile per hour winds. It’s hard
                                Kelly Smith and Lauren Horn                  to imagine, but the wind was so strong it even blew the
                           give a tetanus shot to a volunteer
                                                                             bark off of the trees.”
“We gave close to 100 tetanus shots to those clearing                        Kelly and Lauren both agree that their time spent in
debris and provided primary care for volunteers and                          Joplin was extremely gratifying. “Our patients all wanted
displaced families,” said Kelly. “For 360 degrees, all you                   to tell us where they were when the disaster struck. A
could see was complete and total rubble. What we did                         procedure that would normally take us 15 minutes to per-
was a drop in the bucket towards what they need.”                            form, ended up taking 30 minutes because they wanted
Although it had been several years since Kelly and Lauren                    to share their traumatic stories with someone,” said Kelly.
had worked as bedside nurses, their caregiving experience                    “It was humbling for us to be there and we hope to go
was in high demand while in Joplin. Many survivors                           back in the future to do whatever else we can to help.” ■

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