VIEWS: 3 PAGES: 50 POSTED ON: 10/14/2012
TigerPaw Productions Mission Statement TPP exists to facilitate the production of major events for Clemson University and the surrounding community, strives to utilize the talents of Clemson students in all capacities, and provides its members a fun, educational, and professional work environment. TigerPaw Productions has a very close relationship with Campus Life, a division of student affairs. TPP works in all of the Campus Life venues & spaces. Campus Life includes: Student Organizations: Venues & Spaces: TigerPaw Productions Littlejohn Coliseum Central Spirit Tillman Auditorium CLEMSONLiVE Outdoor Reservable Spaces Hendrix Student Center University Union Mobile Event Services www.clemsonmajorevents.com Campus Life Full Time Staff Director Director Campus Life Major Events Facilities and and Business Operations Development Associate Mandy Hays Marty Kern Director Associate Campus Life Director Facilities (LJC) Major Events and Dusty Saine Operations Associate Director Zach Kerns Business Development Assistant Director Cecilia Vazquez Operations Associate Director Kevin Campus Life Burgess Programs Assistant Director Laura McMaster Associate Campus Life Director Services Campus Life Facilities Alanna Waldrop (Tillman/Outdoor/ Campus Life Mobile) Wendy Gregus Event Coordinator Associate Campus Life Director Administrative Meredith Merritt Campus Life Coordinator Facilities (HSC/Union) Shonna Peppers Andy Riggins The staff of Campus Life are dedicated to the success of TigerPaw Productions. That means they are dedicated to YOUR personal success. Make connections with them, introduce yourself, and they will help you succeed! TigerPaw Productions (TPP) Structure Leadership Campus Life TPP Advisors Events Staff TPP Directors TPP Fanatics TPP Crews •Advises Directors on •Provide labor and TPP Members concerts by staffing for concerts, representing student basketball and other body opinion events •Recommends artists, •Receive training in bands, and acts technical skills, hospitality, and •Voluntary position, customer service with member benefits & dues •Paid positions TPP Fanatics • TigerPaw Productions serves as Clemson University’s Concert Committee • TPP receives an allocation from Student Government every year that is used to attract popular national acts and to offer student discounts on tickets • As a member of TPP Fanatics you have the opportunity to attend Concert Committee meetings, gain industry knowledge and have the inside track on Clemson entertainment • You also have the opportunity to recommend the bands, artists, and acts that are of most interest to the student body as a whole TPP Crews • TigerPaw Productions physically produces the events at Campus Life venues Guest Services • The responsibilities include everything from Hospitality building the stage to setting the court for Box Office basketball games, from rigging light sets to running sound boards, from coordinating Marketing dressing rooms to catering for crews, and Changeover from selling the ticket to ushering them to their seats… TigerPaw does it all! Production • There are multiple crews to have a fit for Mobile Events everyone. • Training is offered in all areas, with multiple advanced opportunities as well. • Hands on industry learning and experience. The best part is… you can do both!!!! TPP Leadership Opportunities Executive Director Guest Mobile Box Office Changeover Hospitality M&A Marketing Production Director Director Services Director Director Events Director Director Director Director Associate Directors But you can Crew Leads work your You way Staff & Crews start up! here TigerPaw Productions Directors 2010-2011 Jordan Gestring Cyrus Witte Box Office Director Changeover Director DJ Dorsey Avery Latham Guest Services Director Hospitality Director Alvin Jenkins Executive Director Caitlin Volpe Sarah Stallworth Mobile Events Director Marketing Director Elisabeth Bailey David Bennett Membership & Admin. Director Production Director The Crews Guest Services If you love to interact with and meet new people, then this is the crew for you! The Guest Services crew experience includes: • Providing directional information • Ushering • Checking items and operating lost & found • Dealing directly with guests attending all events Guest Services workers must be enthusiastic, friendly, professional, and respectful, as well as knowledgeable about our building. Guest Services is a great crew to work if you love helping people and sharing your knowledge! Hospitality • Supplies food for the crews and Artists • Dressing room setup and service • Fulfills all of the artist’s requests • Runs Artist Meet & Greets • Used as runners on the day of show, driving artists and crew around town • It is mandatory that the Hospitality crew maintains a professional attitude toward the Artist and all of their associates Box Office • Provides all ticketing services to guests. Including ticket sales, ticket scanning, directional information, and seat relocations. • Working in the box office, you will gain a working knowledge of Ticketmaster. You will also learn to work with money, cash registers, financial duties, and customers. • Working as a ticket taker and seller you will develop strong customer service skills. • We are the first people any patron sees. We want to start off their experience at Littlejohn Coliseum right! Marketing (street team) • Promotes upcoming Concerts • Promotes TPP • Drives the Promo Van • Papers Clemson, Greenville, etc • Distribute swag to students, guests, etc • Design and carry out remotes • Viral & Online marketing Change-over • Set and Strike for events. • Build the stage for the performances. • Sets basketball goals. • Returns the venue to a state of readiness for whatever is to come. • Crews are over a wide range of times including some at night, possibly late which allows it to fit into your schedule. • On a changeover crew you will learn how to work together as a team to accomplish a goal in a timely manner. Production • Is responsible for loading & unloading trucks full of show equipment • Works with the road crew • Runs lights & sound for events, including basketball games • Understands the importance of professionalism when working with artist road crews • Must perform heavy lifting • Must have specific Production Training Mobile Events • Staffs events in Outdoor Spaces and many other places on campus. • Works with tech equipment including sound systems, lighting, projectors, etc. • Sets events with tables, chairs, barricade, and whatever else may be needed. • Work with Clients to ensure their event is a success. • Monitors events to help the guests have a wonderful experience. Tillman • Staffs events in Tillman Auditorium. • Works with tech equipment including sound systems, lighting, projectors, etc. • Sets events with tables, chairs, barricade, and whatever else may be needed. • Work with Clients to ensure their event is a success. • Monitors events to help the guests have a wonderful experience. Trainings • Every crew has their own crew specific training. Be sure to look for these and attend the ones that interest you the most. • In addition to these basic trainings, many areas have additional advanced trainings such as sound board operation, forklift licenses, hospitality, and many others. • The more training you receive, the more opportunities you have to work. • These trainings are linked to raises, so not only can you work more, but you get paid more at the same time! • Don’t miss these opportunities!!! Building Hours HSC LJC Tillman Some areas have opportunities for more stabilized hours and have various tasks associated with them • Opening/Closing the building • Setting up for smaller events • Maintaining equipment and inventory • Various Projects For more information about these positions, please contact your supervisor Office Hours HSC LJC Tillman Some areas have opportunities for more stabilized hours and have various tasks associated with them •Filing, processing, and completing paperwork •Data processing and accounting •Answering phones and directing customers •Various Projects •Learn professional skills and see behind the scenes For more information about these positions, please contact your supervisor HUB • Assist guests on a day to day basis. • Knowledgeable about all campus events, activities, and opportunities. • Assists in reservations and bookings of facilities. • The center of activity for Campus Life. HSC Tech • Setup events in HSC and Union • Help maintain quality of building and equipment • Desk assistance after hours • Maintain and organize HSC inventory • Available to help customers at any time. Now that you know who we are… Lets dive in a little deeper The Venues Littlejohn Coliseum • 10,000 seat multi-purpose auditorium • Host everything from concerts, to basketball games, to graduations, to conferences, to galas, and anything in between. • Can be used as multiple separate spaces or one large space. Tillman Auditorium • 820 seat Theater • Used for seminars, lectures, pageants, small concerts, dances, and much more. Hendrix Student Center • Student center with many reservable areas including ballrooms, meeting rooms, a conference room, and even a 150 seat movie theater. • Houses the TPP and many Campus Life Offices • Home to the Campus Life HUB Outdoor Reservable Spaces • Bowman Field • Military Heritage Plaza • Carillon Gardens • Outdoor Theater • Johnstone Meadows • Cox Plaza • More to come… Rules & Policies Here at TigerPaw Productions: • EVERYONE who comes to our event or one of our buildings is our GUEST. • Our primary job is to SERVE. • To do this all TigerPaw employees need to be knowledgeable about our venues, emergency procedures, and the Campus Life fulltime staff. • This training will give you the tools you need to serve our guests with the professionalism, thoughtfulness, sincerity, and enthusiasm that makes us known nationwide! • Our motto is “Whatever It Takes!” and that sure helps us get everything done. TigerPaw Productions Employee Rules Because we function in a professional capacity it is necessary that every member act in a professional manner. Our employee rules are there to protect both you and the organization. By signing the worker’s contract you are signifying that you have read and understand our employee rules. Failure to comply can result in immediate dismissal from the organization. Campus Life Event Rules & Regulations For their own safety and enjoyment, Guests are required to follow these Facility Rules: ___________________________________________________________________________________________________________________________ No Alcohol Unless Otherwise Posted No Outside Food or Drink No Weapons or Fireworks of Any Kind No Tobacco Products No Audio or Video Recording Devices (Event Specific) No Strollers or Umbrellas No Re-Entry for Ticketed Events No Animals other than service animals No Glitter No Helium Balloons Employee Expectations At TigerPaw Productions, we like to have a lot of fun, but we definitely have to get down to business as well. Here are some expectations we have for you every time you work with us: •Be on time and ready to work •Dress appropriately for the crew you are on •Be professional •Respect Yourself and Others •No IPODS •No Personal Phone Calls •Record your time honestly and accurately •Follow the TigerPaw Worker’s Contract •Have a great attitude! Confidentiality Some jobs at TigerPaw may be exposed to sensitive material. Don’t assume that anything is public knowledge without asking your supervisor. Some of this information may include any information on shows that havent been released yet, or possibly an incident that may have occurred at an event. These things can need to stay confidential for a number of reasons, from proper business practices, to a person’s right to privacy, so please respect both. Remember… What happens at TigerPaw, Stays at TigerPaw! What do I wear to work? 1. Dress appropriately for the crew that you are working. This may include nice khaki pants or black pants, be sure to ask your supervisor. 2. Closed toe shoes. This may be extended to closed toe, closed heel, for certain crews. PICTURE HERE!! 3. Most crews will be given a uniform shirt to wear, so be sure you have on an appropriate undershirt for the crew you are working. What do I never wear to work? 1. Athletic shorts 2. Pants with holes in them 3. Flip Flops 4. iPods 5. Cell phones 6. Blue tooth NOT LIMITED TO WHAT APPEARS HERE… Crowd Management • Our patrons are essential to every event that we have. • TigerPaw Productions is the first line of contact with these very important people. • You always need to handle all situations professionally and calmly. • Be sure you know the venue rules, because you will be the one enforcing them. First Aid Procedures The following procedures must be followed in the case of serious illness or injury for a guest or staff member: 1. DO NOT TOUCH or MOVE the injured person. 2. Remain Calm. Do not create a panic situation. 3. Alert your supervisor or First Aid by means of radio, phone, or JTECH pager. 4. Stay with the guest until the paramedics or a supervisor take charge of the situation. 5. Assistance may be needed to keep the area clear of on-lookers. 6. All medical incidents must be documented by a TPP Director or Campus Life Staff Member. 7. Under no circumstances should you discuss the incident with anyone other than TPP Directors or Campus Life Staff. Emergency Notification At every major event open to the public, the Fire Alarm is disabled and monitored by an on-site fireman. This prevents false alarms for large events. If it is determined that an evacuation is necessary, the alarm will be activated manually. For smaller events, the alarm will not be monitored and we should assume it was activated for an emergency. IF YOU HEAR THE ALARM, IT IS AN EMERGENCY Basic Emergency Procedures 1. Remain calm and professional. Assist the people in your area and direct them to the nearest exit. 2. Have the patrons to meet at the designated location. If they ask about more information, tell them that it will be provided there. 3. Be sure your staff assembles at their designated area to ensure everyone is accounted for. 4. In the event of an evacuation, we will not allow access to the facility until the emergency response team gives the all-clear. 5. Be sure you are familiar with the detailed plans of each facility you work in. Safety • We are here to ensure the safety of everyone around us. • This includes the patrons, your fellow workers, clients, as well as yourself. 100% Safety How do I get into the building? Littlejohn Coliseum is a large building and often fairly hard to find your way in. If you are working a crew that is in this facility, you need to come in one of these two ways. • Most events will have a check in location known as the “hot sheet”. This is a single location where anyone in the building checks in. All TPP employees who come to work enter the Coliseum through the “hot sheet” located at the South Entrance on the balcony. • Some crews will enter through the loading area known as the tunnel. This is also on the South side of the building. Be sure to check in with your supervisor as soon as you arrive. Handicap Accommodations • We must make ALL guests feel welcome and provide assistance as needed. • No guest with a disability is to be excluded from or discriminated against. • We meet all ADA requirements in our building and provide Accessible seating for our guests with disabilities. • Handicap Parking is located at the North Entrance at Littlejohn Coliseum and adjacent to our other facilities. Now you are ready to work, Right? How do I sign up to work? Crew Calls are used for events 1. Once you become a member of TPP Crew you will start receiving crew call emails. These will direct you to our crew call system web site. This system can be accessed anytime at www.clemson.edu/tpp . You will log in with your Novell password that you use for other campus applications. (There is a tutorial that will walk you through how to use the system.) 2. If you have any questions, please feel free to contact any of the directors. 3. It is in your best interest to Sign Up Early if you want a spot! 4. Don’t be discouraged if you are not chosen for the first couple of calls you sign up for. (The more you work and do well on crews the more directors know your name which will increase your chances on being placed on more calls) How do I get paid for events? • TigerPaw Productions employees are paid weekly with checks. • This means you pick up your paycheck at the Campus Life HUB. • Paychecks are available on Fridays between the hours of 1pm and 5pm. After a check becomes available you can pick them up after that Friday anytime from Monday thru Friday 8AM – 6PM. • The Campus Life HUB is located on the second floor of the Hendrix Student Center. • Please be sure to bring an ID with you to pick up your pay check. Please remember that you cannot get paid if you do not sign your signature on the sign-in sheet for each crew. We want to make sure you get paid so make sure you sign in and out! TPP Office • Located in the Hendrix Student Center in the 214 suite offices (all the way down the hall behind Einstein Bros.) • If you ever have a concern or just want to say hello, feel free to stop by anytime!
Pages to are hidden for
"TigerPaw Productions Staff Training Guide"Please download to view full document