2009 Lane County Community Survey
Random sample of 3000 Lane County
addresses received survey by mail
974 completed surveys – 34% response rate
Some services always rate higher than others
2009 is Lane County’s Baseline, plan to
survey again in 2011
Quality of life
Quality of neighborhood Sense of community
County as a place to live Environmental Sustainability Racial and cultural acceptance
Senior, youth and low-income services
Community Design Preservation of natural areas
Garbage and recycling services
Ease of travel, transit services, street Civic Engagement
Housing options, cost, affordability Recreation and Wellness Civic attentiveness
Land Use and Zoning Parks and Recreation
New development, growth, code Recreation opportunities, use of parks
enforcement and facilities, programs and classes
Neighborliness, social and religious
Economic Sustainability Culture, Arts and Education
Employment, shopping and retail, Cultural and educational opportunities,
Information and Awareness
County as a place to work libraries, schools
Public information, publications,
Health and Wellness
Availability of food, health services,
Public Safety social services Public Trust
Safety in neighborhood and downtown Cooperation in community
Crime victimization Value of services
Police, fire, EMS services Direction of community
Emergency preparedness Citizen involvement
Subgroup comparison report for Annual
Household Income, Age, Race, Gender
Statistically significant differences occur most
between age groups, and next most frequently
between white and non-white respondents
Demographic characteristics of the survey were
compared to Lane County and the survey results
were then weighted
Men consistently rated questions lower than
women with the exception of the following;
Availability of affordable, quality housing & child care
Growth related questions
Environment related questions
Feel safe in downtown after dark
Participation in and opinion of local government
Few of these differences were statistically
significant except the last one regarding
Overall Community Quality
The overall quality of life in Lane County was rated as
“excellent” or “good” by 67% of respondents
Younger and not white respondents rated the overall quality of
life excellent or good only 56% and 52% of the time
Majority of all respondents likely to remain in the County for
next 5 years. Lowest household incomes, between 18-34 yrs
old, or not white were less likely to stay
Likely to retire in Lane County? Large discrepancy between
white (61%) and not white respondents (39%)
Non white respondents were also the least likely to
recommend living in Lane County to someone who asks
Above benchmarks in all questions in this focus
Availability of walking paths/trails one of the
most favorable ratings in our survey.
Ratings vary depending on where the
respondents live, but overall still strong.
Far above benchmarks for recent use of bus for
transportation with younger, non white, and
those with less means reporting highest levels of
Housing Characteristics & Cost
Availability of affordable quality housing is one of
lowest ratings in our survey.
Housing costs 30%
or MORE of income
Housing costs LESS
than 30% of income
Land Use & Zoning
As a whole, respondents rated the overall appearance
of Lane County near national benchmarks – however,
non white respondents ratings were significantly lower.
Respondents rated the quality of new development
low. The oldest respondents were most satisfied and
non white respondents the least satisfied.
The quality land use, planning and zoning are far
below the national benchmarks with those in the 35-54
age range least satisfied.
Of all respondents, the oldest are least satisfied with
code enforcement (weeds, abandoned buildings, etc.)
Overall, the most positively rated features
were shopping opportunities and overall
quality of business/service
establishments – however, not white
respondents were much less satisfied with
either of these characteristics
Lowest rating was employment
opportunities and job growth with all
subgroups in agreement
Personal Economic Prospects
What impact, if any, do you
think the economy will have
on your family income in the Neutral
next 6 months? 24%
Sense of Safety
About 48% of respondents said they feel very or
somewhat safe from violent crime with the youngest
and non white respondents feeling least secure.
Only 25% felt the same regarding property crime with
those lowest income group feeling least secure.
Of all ages, 18-34 yr olds felt the most safe in their
neighborhoods in the day – yet the least safe at night
The greatest insecurity was experienced by the youngest,
non whites and the lowest income at night and by non
whites and those with the highest income during the day.
25% of respondents reported that someone in
the household had been a crime victim in the
last year - 70% of them had reported that
35% of not white, 33% of 18-34 yr olds, and 31%
of the lowest income group had been victimized
with far fewer not white or low income
respondents reporting it.
Public Safety Services
Emergency preparedness and crime prevention
received the lowest ratings.
All rankings were far below benchmarks.
The quality of Sheriff services and traffic
enforcement responses varied depending on
where respondents live - rural residents rate
these services higher than urban residents.
The oldest residents were most satisfied while
those with the most means were the least
The aesthetic qualities of our community (air,
water, storm drainage, open spaces, etc.) ranked
similar or above benchmarks.
74% of respondents rated the overall natural
environment excellent or good.
All subgroups of respondents reported recycling.
Those subgroups that were least satisfied with
recycling services were the youngest (18-34) and
those with household incomes below $24,999.
Resident recycling was greater than in comparison communities
with 70% or respondents recycling more than 26 times in the last
Once or twice
More than 26 times
3 to 12 times
13 to 26 times
Parks & Recreation,
Culture, Arts & Education
The quality of our community’s recreational
opportunities and the residents’ participation in these
opportunities are some of the highest scores in our
While opportunities to participate in cultural activities
were rated well and above benchmarks, not whites
responses were much lower than other subgroups for
cultural, social, and recreational opportunities. Those
over 55 yrs old indicated the greatest opportunities for
Health & Wellness
One of the least positive ratings in our survey was the availability
of quality affordable health care.
Ratings of health and wellness services were also low and below
benchmark. Excellent Good
Health services 6% 36%
Mental health services 5% 22%
Drug and alcohol services 5% 30%
Adult protective services 4% 27%
0% 25% 50% 75% 100%
Percent of respondents
Sense of community 8% 46% Moderate results in
Openness and acceptance of the community towards
people of diverse backgrounds
11% 43% Availability of
Availability of affordable quality child care 5% 20% child care one of
least positive ratings
Lane County as a place to raise children 16% 51% in survey.
Lane County as a place to retire 18% 41%
0% 25% 50% 75% 100%
Percent of respondents
Lane County residents perceive they have many
opportunities to volunteer and participate in
though non whites and 18-34 yr olds indicated fewer
A modest number had attended (25%) or watched (45%)
a local elected officials meeting
with 18-34 yr olds least likely to have attended or watched and
those who make less than $24,999 least likely to have watched.
59% reported volunteering
with those in the highest income subgroup and between 34-54
yrs old volunteering the most
Consistent across all subgroups, an
overwhelming majority (97%) report
providing help to friends an neighbors.
81% of them having contact with
neighbors at least one per month.
With those 18-34 yrs old and not white a
bit less likely to have as frequent neighbor
46% of respondents reported visiting the
County’s website in the last year.
Those with the smallest household income or are
over 55 were least likely to visit the website.
Non white visitors to the website were most critical
of the current site’s appearance, navigation,
search function, and content.
41% rated our public information services
good or excellent, below the benchmark.
The value of s ervices for
the taxes paid to Lane 3% 22% Less than half of
respondents felt the
value of services for
The overall direction that
taxes paid were
Lane County is taking
excellent or good.
The job Lane County
Though residents gave
governm ent does at higher ratings to their
welcom ing citizen Lane County compared
to the state and federal
The job Lane County
governm ent does at 3% 21%
lis tening to citizens
Overall im age or
reputation of Lane County
0% 25% 50% 75% 100%
Percent of res pondents
Lane County Employees
51% of respondents reported having an in-
person contact with an employee in the
More likely to have contact if higher household
income or under 55.
County employees were rated positively;
67% of respondents rated their overall
impression excellent or good.
Consistent across all subgroups.
Which three services does Lane County government do
the best job providing?”
Question #18F: Which three services does Lane County government do the best job of providing?
Percent of Respondents
Parks and recreation, events, fairgrounds 32%
Health and Human Services (services to youth, judicial services) 21%
Public Safety/Law Enforcement, crime, traffic enforcement 19%
Fire and ambulance/EMS services 18%
Waste Management, trash removal, recycling, bulk pick up 14%
None/Did not apply to question asked 12%
Public transportation services 12%
Infrastructure, public works, utilities 11%
Education/Cultural and Community opportunities 10%
Code enforcement and land use issues, appearance 9%
Governance issues (public meeting, elections, taxation, public
Environmental- clean air, water, land preservation 5%
Don’t Know/No Comment 13%
Total may exceed 100% as respondents could select more than one category.
Survey Steering Committee
Sascha Cosio, Diversity Action Cmt Chair
Bill Fleenor, West Lane Commissioner
Amber Fossen, Public Information Officer
Jennifer Inman, Sr. Management Analyst
Liane Richardson, County Counsel
Lisa Smith, Youth Services Director
Jeff Spartz, County Administrator