Housing and Community Building activity descriptions by alicejenny

VIEWS: 0 PAGES: 74

									Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions



Introduction

For accessibility purposes the activities descriptions are outlined within this word document
however the online search function enables superior searching functionality and ease.

The on line search function was developed following consultation with the sector about
improvements, consequently you can search for title or activity number and print it off the
information easily.

There is a link to the activities descriptions from the main page for the Policy and Funding
Plan.
http://www.dhs.vic.gov.au/about-the-department/plans,-programs-and-projects/plans-and-
strategies/key-plans-and-strategies/department-of-human-services-policy-and-funding-plan-
2012-2015

The activity descriptions are intended to be used with Chapter One as a guide, which includes
a table of all activities as well as the policies pertinent to all areas of Department of Human
Services.

6.4 Housing and Community Building



 Output        Output            Activity   Activity Description                                  page
 Group
 Housing       Housing Support     20081    Crisis Supported Accommodation
 Assistance    and                 20082    Transition Support (also refers to 94643 National
               Homelessness                 Partnership Agreement Service System
               Assistance                   Enhancement)
                                   20083    Homeless Person's Support Services
                                   20084    Homeless Services Support (Peak Bodies and
                                            Networker positions)
                                   20085    Telephone Information and Referral
                                   20089    Initial Assessment and Planning (also refers to
                                            94589 Housing Information and Referral )
                                   91339    Employment and Learning Coordinators
                                   91371    Employment and Learning Initiatives
                                   91372    Community Development
                                   91373    Capital Infrastructure Projects
                                   91374    Community Building
                                   91375    Neighbourhood Renewal - Evaluation
                                   94113    Housing Establishment Fund
                                   94587    Tenancy Administration Crisis (also refers to 94588
                                            Tenancy Administration Transitional )
                                   94588    Tenancy Administration Transitional (also refers to
                                            94587 Tenancy administration Crisis)
                                   94589    Housing Information and Referral (also refers to
                                            20089 Initial Assessment and Planning)
                                   94591    Transitional Housing
                                   94617    National Partnership Agreement (NPA) - Workforce
                                            Development
                                   94641    National Partnership Agreement Service
                                            Integration
                                   94642    National Partnership Agreement Housing Support
                                   94643    National Partnership Agreement Service System
                                            Enhancement (also refers to 20082 Transition
                                            Support)
               Social Housing      91413    Housing Infrastructure - Program Support
                                   91415    Housing Infrastructure - Facilities Management


                                                  1
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

                                     91417     Support For High Risk Tenancies Brokerage
                                     91421     Housing Advocacy and Support - Advocacy
                                     91422     Housing Advocacy and Support - Early Housing
                                               Applicants
                                     91423     Housing Advocacy and Support - Establishment
                                     91424     Housing Advocacy and Support - Intervention
                                     91425     Housing Advocacy Support- Secondary Advice
                                     91426     Housing Advocacy Support- Legal Tenancy Advice
                                     91427     Housing Advocacy and Support - Phone Service
                                     91431     Housing Infrastructure- Tenant Participation
                                     91432     Housing Infrastructure- Tenant Participation
                                               Support to Tenant Group
                                     91433     Housing Infrastructure - Tenant Participation
                                               Projects
                                     91441     Housing Infrastructure - Projects
                                     91451     Housing Infrastructure - Resources
                                     91452     Housing Infrastructure - Training
                                     91454     Housing Infrastructure- Garden Management
                                     91455     Housing Infrastructure Education Services
                                     91456     Housing Infrastructure - Community Support
                                               Service
                                     94214     Community Housing Federation of Victoria
                                     94512     Remote Indigenous Housing




6.4.a Housing Support and Homelessness Assistance


Crisis supported accommodation (20081)


Output group:      Housing assistance
Output:            Housing support and homelessness assistance

Objective
To provide safe, short term accommodation and intensive support for adults, families and young
people, who are homeless and in acute crisis.
Description of the service
The provision of accommodation and associated support services to the target group.
The average duration of a single episode of crisis supported accommodation is six weeks.

Crisis supported accommodation typically includes but is not limited to services such as:
 tenancy management
 minor property maintenance
 intake of clients
 client case management and exit planning
 monitoring, review and evaluation of clients progress against an agreed plan
 assisting clients to access transitional housing or other long term housing and support options.

Target group
People who are homeless or at risk of homelessness or who are experiencing family violence and who
are in acute crisis and whose short term needs can be addressed through the provision of a short stay
in crisis accommodation.
Service delivery


                                                     2
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Locally based funded community service organisations deliver services at:
   crisis supported accommodation services
   family violence refuges
   youth refuges.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and
relevant departmental policies, including those outlined in the service agreement information kit. To
determine if performance targets have been met, organisations community service organisations
funded to deliver homelessness and family violence services are required to submit using the
Specialist Homelessness Services Collection (SHSC). Specialist Homelessness Services Collection
Resources.
Service providers funded to provide services to clients are required through the service agreement to
meet the Department of Human Services Standards and can be monitored in relation to their
compliance with these standards.
Services providers funded through this activity are subject to independent review and accreditation
requirements under the Department of Human Services Standards, except where exempted by the
department.
Service redevelopment
Reviews will be undertaken of the homelessness service programs and system models of practice,
need/demand mapping and associated funding distribution as part of the implementation of the
Victorian Homelessness Action Plan.


Performance measures

Performance measure 1- Number of support periods with accommodation
               Definition   Number of support periods of accommodation provided in:
                              crisis supported accommodation services
                              family violence refuges
                              youth refuges.
            Data source     Specialist Homelessness Services Collection (SHSC)
                  Target    Refer to individual community service organisation service agreement which
                            will identify annual targets.
        Reporting cycle     Monthly SHSC data collection
Instructions and notes      Refer to SHSC Manual


Performance measure 2- Percentage of clients who achieve case plan goals
               Definition   Percentage of clients who are assisted to implement and achieve goals
                            identified in their case plan. A case management plan is a personal plan or a
                            support agreement that usually has a statement of the client’s problems or
                            needs, some goals for the client and strategies to achieve those goals.
            Data source     SHSC
                  Target    85 per cent of clients who have an agreed plan in place will have some, most
                            or all of their goals met.
        Reporting cycle     Monthly SHSC data collection
 Instructions and notes     Refer to SHSC Manual

Key Documents
Mandatory


                                                      3
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Segmented Waiting List Changes Resource Guide (Not available online. To obtain a copy contact the
Program and Services Advisor in your region)
Specialist Homelessness Services Collection Resources

Residential Tenancies Act 1997

Homelessness Assistance Program Guidelines 2006–09

Supported Accommodation Assistance Act 1994


Non-Mandatory

Opening Doors Framework (Not available online. To obtain a copy contact the Program and Services
Advisor in your region)
Integrated family violence response (Not available online. To obtain a copy contact the Program and
Services Advisor in your region)
Case management resource kit for SAAP services
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

SAAP Case Management Quality Improvement Tool
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

SAAP Family Reconciliation Framework and Guidelines (Not available online. To obtain a copy contact the
Program and Services Advisor in your region)
SAAP Training and Development Manual (Not available online. To obtain a copy contact the
Program and Services Advisor in your region)



Transition support (20082)

(also refer to National Partnership Agreement (NPA) service system enhancement -
94643)

Output group:           Housing assistance
Output:                 Housing support and homelessness assistance

Objective
To provide case-management support that enables clients to successfully transition to long-term housing and
independence.

Description of the service
Case-managed support is usually provided in conjunction with transitional housing and aims to assist clients to
address the range of issues impacting on their ability to access and maintain long-term housing. An assertive
case management framework is used and builds on the client’s strengths and aspirations.
Case workers also provide direct support which typically includes assistance to meet the goals and outcomes
identified in a client’s case plan.
The average support period will last around 13 weeks.
Target group
People who are experiencing or at risk of homelessness, including young people aged 16 to 25, and women and
children who are experiencing family violence.
Service delivery
Services are delivered through funded community service organisations.

Monitoring and review


                                                              4
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
departmental policies, including those outlined in the service agreement information kit. To determine if
performance targets have been met, community service organisations funded to deliver homelessness and
family violence services are required to submit data using the Specialist Homelessness Services Collection
(SHSC). Specialist Homelessness Services Collection Resources
Service providers funded to provide services to clients are required through the service agreement to meet the
Department of Human Services Standards and can be monitored in relation to their compliance with these
standards.
Services providers funded through this activity are subject to independent review and accreditation requirements
under the Department of Human Services Standards, except where exempted by the department.

Service redevelopment
Reviews will be undertaken of the homelessness service programs and system models of practice, need/demand
mapping and associated funding distribution as part of the implementation of the Victorian Homelessness Action
Plan.
Under the current National Partnership Agreement – Homelessness funding for Activity 94643 (service system
enhancement) has been provided until 30 June 2013.

Victorian Homelessness Action Plan 2011-15 Action Innovation Projects are also funded under Activity 94643.
In addition to the performance measures below other performance targets and deliverables will be negotiated
with funded community service organisations to reflect the individual project and tailored specifically to the
activity being funded.


Performance measures

Performance measure 1- Number of episodes of support
                         Definition   The number of episodes of support provided to address and prevent
                                      homelessness.
                      Data source     Specialist Homelessness Services Collection (SHSC)
                            Target    Refer to community service organisation service agreement which will
                                      identify expected annual targets.
                  Reporting cycle     Monthly SHSC data collection
           Instructions and notes     Refer SHSC Manual.


Performance measure 2- Percentage of clients who achieve case plan goals
                         Definition   Percentage of clients who are assisted to implement and achieve goals
                                      identified in the case plan. A case management plan is a personal plan or
                                      a support agreement that usually has a statement of the client’s problems
                                      or needs, some goals for the client and strategies to achieve those goals.
                      Data source     SHSC
                            Target    85 per cent of clients who have an agreed plan in place will have some,
                                      most, or all of their goals met.
                  Reporting cycle     Monthly SHSC data collection
           Instructions and notes     Refer to SHSC Manual.

Key Documents

Mandatory
Segmented Waiting List Changes Resource Guide (Not available online. To obtain a copy contact the Program
and Services Advisor in your region)



                                                     5
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Specialist Homelessness Services Collection Resources
Homelessness Assistance Program Guidelines 2006–09
Supported Accommodation Assistance Act 1994
Non-Mandatory

Opening Doors Framework (Not available online. To obtain a copy contact the Program and Services
Advisor in your region)

Integrated family violence response (Not available online. To obtain a copy contact the Program and
Services Advisor in your region)

Case management resource kit for SAAP services
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

SAAP Case Management Quality Improvement Tool
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

SAAP Family Reconciliation Framework and Guidelines (Not available online. To obtain a copy contact the
Program and Services Advisor in your region)

SAAP Training and Development Manual (Not available online. To obtain a copy contact the
Program and Services Advisor in your region)


Homeless person’s support services (20083)


Output group:         Housing assistance
Output:               Housing support and homelessness assistance

Objective
To support individuals who are homeless or at risk of homelessness to work with providers that can address
their housing and support needs.
Description of the service
The type of assistance can be one-off or can act as an access point into other services including crisis,
transitional or other accommodation and support.
Services funded under this activity include:
   information and advice
   assistance to access other support services
   counselling (group and individual)
   life skills/personal development
   education, training, employment
   health care
   shower facilities and assistance with personal hygiene
   addressing nutritional needs e.g. meals
   addressing social and recreational needs.




                                                              6
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Target group
Clients who are:
   in insecure housing
   are experiencing homelessness, or
   sleeping rough.


Service delivery
Services are provided by community service organisations including:
   walk in (day centres)
   mobile outreach (soup vans)

Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
departmental policies, including those outlined in the service agreement information kit.
To determine if performance targets have been met, community service organisations funded to deliver
homelessness and family violence services will be required to submit data using the Specialist Homelessness
Services Collection (SHSC). Specialist Homelessness Services Collection Resources.
Service providers funded to provide services to clients are required through the service agreement to meet the
Department of Human Services Standards and can be monitored in relation to their compliance with these
standards.
Services providers funded through this activity are subject to independent review and accreditation
requirements under the Department of Human Services Standards, except where exempted by the
department.
Service redevelopment
Reviews will be undertaken of the homelessness service programs and system models of practice,
need/demand mapping and associated funding distribution as part of the implementation of the Victorian
Homelessness Action Plan.

Performance measures
The Regional Program and Service Advisor will liaise with organisations funded under activity 20083 and set
annual targets which are based on the level of funding allocated and the type of services provided at the drop
in centre or, for example, the number of meals served.

Where relevant the SHSC data collection will be used to assist in this process.

Key Documents

Mandatory

Segmented Waiting List Changes Resource Guide (Not available online. To obtain a copy contact the Program
and Services Advisor in your region).

Specialist Homelessness Services Collection Resources

Residential Tenancies Act 1997

Homelessness Assistance Program Guidelines 2006–09

Supported Accommodation Assistance Act 1994

Non-Mandatory




                                                      7
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Opening Doors Framework (Not available online. To obtain a copy contact the Program and Services
Advisor in your region).

Integrated family violence response (Not available online. To obtain a copy contact the Program and
Services Advisor in your region).

Case management resource kit for SAAP services
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx.


SAAP Case Management Quality Improvement Tool
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx.

SAAP Family Reconciliation Framework and Guidelines (Not available on line. To obtain a copy contact the
Program and Services Advisor in your region).

SAAP Training and Development Manual (Not available on line. To obtain a copy contact the
Program and Services Advisor in your region).


 Homeless services support (peak bodies and networker positions) (20084)


 Output group:              Housing assistance
 Output:                    Housing support and homelessness assistance

 Objective
 To improve access and responses to people who are homeless, at imminent risk of homelessness or
 experiencing family violence through advocacy and advice.
 Description of the service
 To represent homelessness and family violence organisations in discussion with the department and
 provide advice to the department and providers on addressing homelessness and family violence
 through activities such as:
     training and community education sessions
     forums and consultations
     discussion papers and newsletters
     systemic advocacy.
 Target group
 Homelessness Support Services (HSS) funds community service organisations and people who are
 homeless, at risk of homelessness or experiencing family violence.
 Service delivery
 Homelessness Support Services networkers in each region and peak bodies.
 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and
 relevant departmental policies, including those outlined in the service agreement information kit. To
 determine if performance targets have been met, community services organisations funded to deliver
 services under activity 20084 are required to provide annual reports on negotiated deliverables.
 Service providers funded to provide services to clients are required through the service agreement to
 meet the Department of Human Services Standards and can be monitored in relation to their
 compliance with these standards.
 Services providers funded through this activity are subject to independent review and accreditation
 requirements under the Department of Human Services Standards, except where exempted by the
 department.
 Service redevelopment


                                                              8
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


Reviews will be undertaken of the homelessness service programs and system models of practice,
need/demand mapping and associated funding distribution as part of the implementation of the
Victorian Homelessness Action Plan.
Performance measures
The Department of Human Services will negotiate agreed performance targets with organisations
funded under activity 20084. This will be reflective of the level of funding allocated and regional or
state-wide needs, for example number of forums or consultations to be held or training sessions to be
delivered per annum.

Key Documents

Mandatory


Segmented Waiting List Changes Resource Guide(Not available online. To obtain a copy contact the
Program and Services Advisor in your region).
Specialist Homelessness Services Collection Resources

Residential Tenancies Act 1997

Homelessness Assistance Program Guidelines 2006–09

Supported Accommodation Assistance Act 1994
 Non-Mandatory

 Opening Doors Framework (Not available online. To obtain a copy contact the Program and Services Advisor in
 your region)

 Integrated family violence response (Not available online. To obtain a copy contact the Program and Services
 Advisor in your region)

 Case management resource kit for SAAP services
 http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

SAAP Case Management Quality Improvement Tool
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

SAAP Family Reconciliation Framework and Guidelines (Not available on line. To obtain a copy contact the
Program and Services Advisor in your region)

SAAP Training and Development Manual (Not available on line. To obtain a copy contact the
Program and Services Advisor in your region)



 Telephone information and referral (20085)


 Output group:                 Housing assistance
 Output:                       Housing support and homelessness assistance

 Objective
 To provide timely and accurate advice and referral via the telephone to divert clients from the
 homelessness or family violence service system were possible.

 Description of the service
 Undertake an initial assessment and make appropriate referrals to people who are homeless, at risk
 of homelessness, or experiencing family violence, resulting in one of the following two actions:


                                                            9
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


    a brief intervention to resolve the client’s immediate crisis and divert them from the
     homelessness or family violence service system
    entry into the homelessness or family violence service system when diversion is not possible.
 Target group
 People who are homeless or at risk of homelessness or who are experiencing family violence.

 Service delivery
 Community service organisations.
 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and
 relevant departmental policies, including those outlined in the service agreement information kit. To
 determine if performance targets have been met, community service organisations funded to deliver
 homelessness and family violence services will be required to submit data using the Specialist
 Homelessness Services Collection (SHSC). Specialist Homelessness Services Collection
 Resources.
 Service providers funded to provide services to clients are required through the service agreement
 to meet the Department of Human Services Standards and can be monitored in relation to their
 compliance with these standards.
 Services providers funded through this activity are subject to independent review and accreditation
 requirements under the Department of Human Services Standards, except where exempted by the
 department.
 Service redevelopment
 Reviews will be undertaken of the homelessness service programs and system models of practice,
 need/demand mapping and associated funding distribution as part of the implementation of the
 Victorian Homelessness Action Plan.

 Performance measures

 Performance measure 1- Number of calls
                        Definition    Number of calls from people seeking information, support and
                                      referral
                      Data source     Specialist Homelessness Services Collection (SHSC)
                            Target    Refer to individual community service organisations service
                                      agreements which will identify annual targets
                 Reporting cycle      Monthly SHSC
          Instructions and notes      Refer to SHSC Manual

 Key Documents

 Mandatory

 Segmented Waiting List Changes Resource Guide (Not available online. To obtain a copy contact the Program and
 Services Advisor in your region)

 Specialist Homelessness Services Collection Resources

 Residential Tenancies Act 1997

 Homelessness Assistance Program Guidelines 2006–09

 Supported Accommodation Assistance Act 1994



                                                     10
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


Non-Mandatory
Opening Doors Framework (Not available online. To obtain a copy contact the Program and Services Advisor in
your region)
Integrated family violence response (Not available online. To obtain a copy contact the Program and Services Advisor
in your region)

Case management resource kit for SAAP services
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

 SAAP Case Management Quality Improvement Tool
 http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

 SAAP Family Reconciliation Framework and Guidelines (Not available online. To obtain a copy contact the
 Program and Services Advisor in your region)

 SAAP Training and Development Manual (Not available online. To obtain a copy contact the
 Program and Services Advisor in your region)



 Initial assessment and planning (20089)
 (also refer to Housing information and referral - 94589)


 Output group:          Housing assistance
 Output:                Housing support and homelessness assistance

 Objective
 To provide a timely and responsive service to people when they first make contact with the homelessness
 services system by:
     providing clear entry points to the system
     ensuring a consistent response across the sector to people seeking assistance
     ensuring a more transparent allocation of available resources.

 Description of the service
 Under the Housing Information and Referral (HIR) and Initial Assessment and Planning (IAP) activities,
 clients are assisted through assessment and planning. The key elements of the intervention include:
       screening to determine whether homelessness services are the appropriate response for the person
        seeking assistance
       an initial needs-based assessment that includes:
        o client safety and risk assessment
        o identification of a client’s immediate and longer-term housing and support needs
        o the development of a course of action to access services as required
       active referral to appropriate housing, support and material aid services
       monitoring while the client is waiting for other services.

 Target group
 People who are homeless or at risk of homelessness or experiencing family violence.

 Service delivery
 Services are delivered by community service organisations including:
     entry points
     HIR services in Transitional Housing Manager (THM) funded community service organisations
     HIR workers in crisis centres


                                                           11
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

     HIR workers based in Victorian prisons.

 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and
 relevant departmental policies, including those outlined in the service agreement information kit. To
 determine if performance targets have been met, community service organisations funded to deliver
 homelessness and family violence services are required to submit data using the Specialist Homelessness
 Services Collection (SHSC) Specialist Homelessness Services Collection Resources.
 Service providers funded to provide services to clients are required through the service agreement to meet
 the Department of Human Services Standards and can be monitored in relation to their compliance with
 these standards.
 Services providers funded through this activity are subject to independent review and accreditation
 requirements under the Department of Human Services Standards, except where exempted by the
 department.


 Service redevelopment
 Reviews will be undertaken of the homelessness service programs and system models of practice,
 need/demand mapping and associated funding distribution as part of the implementation of the Victorian
 Homelessness Action Plan.
 Performance measures

 Performance measure 1- Number of assists
                            Definition    Number of clients assisted to address and prevent homelessness
                         Data source      Specialist Homelessness Services Collection
                                Target    Refer to individual community service organisations service agreement
                                          which will identify annual targets.
                    Reporting cycle       Monthly SHSC data collection
            Instructions and notes        Refer to SHSC Manual.

 Key Documents

 Mandatory

 Segmented Waiting List Changes Resource Guide (Not available online To obtain a copy contact the
 Program and Services Advisor in your region)
 Specialist Homelessness Services Collection Resources

 Residential Tenancies Act 1997

 Homelessness Assistance Program Guidelines 2006–09

 Supported Accommodation Assistance Act 1994


Non-Mandatory

Opening Doors Framework (Not available online. To obtain a copy contact the Program and Services Advisor in your regi
Integrated family violence response (Not available online. To obtain a copy contact the Program and Services Advisor in
Case management resource kit for SAAP services
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

 SAAP Case Management Quality Improvement Tool
 http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx



                                                           12
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


 SAAP Family Reconciliation Framework and Guidelines (Not available online. To obtain a copy contact the
 Program and Services Advisor in your region)
 SAAP Training and Development Manual (Not available online. To obtain a copy contact the
 Program and Services Advisor in your region)




 Employment and learning coordinators (91339)


 Output group:       Housing assistance
 Output:             Housing support and homelessness assistance


 Objective
 To fund staffing where there are gaps in the delivery of mainstream employment and learning services in
 renewal and priority project areas.
 Description of the service
 Employment and Learning Coordinators provide the link between employment and learning programs and
 services, and the aspirations and needs of local residents and employers.
 Target group
 People living in renewal and priority project areas.
 Service delivery
 Services are delivered through:
    not-for-profit incorporated community service organisations with experience in the employment, education
     and training field
    local government with experience in the employment, education and training field
    education/training institutions
    Local Learning and Employment Networks (LLENs)
    Adult Community and Further Education (ACFE) regional councils.
 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
 departmental policies, including those outlined in the service agreement information kit. To determine if
 performance targets have been met by organisations, the following data collections will be completed:
    submitting two annual plans including an employment and learning strategy and an agreed work plan by
     31 March of each calendar year or in line with the implementation guidelines for new projects
    ensuring the employment and learning strategy reflects the needs and opportunities identified by residents
     and key stakeholders, and encompasses core strategies outlined in the Employment, Learning and
     Economic Development Framework
    submitting the agreed employment and learning coordinator work plan to the Project Manager within three
     months of the commencement of the service agreement and ongoing work plans as negotiated with the
     Project Manager
    submitting data reports as negotiated
    reporting quarterly against progress for relevant employment and learning strategies included in the project
     Action Plan.
 Service providers funded to provide services to clients are required through the service agreement to meet the
 Department of Human Services Standards and can be monitored in relation to their compliance with these
 standards.


                                                        13
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

 Service redevelopment
 To maximise program outcomes the department will continue to review the Employment and Learning
 Coordinators activity during 2012-15.



 Performance measures



 Performance measure 1- Development of an annual plan
                         Definition   The annual employment and learning strategy informs the development of
                                      the work plan for the Employment and Learning Coordinator as well as the
                                      over arching project Action Plan for the project.
                      Data source     To be developed by funded organisation in consultation with the
                                      department.
                            Target    Two
                  Reporting cycle     Annual
          Instructions and notes      Development of two annual plans: an employment and learning strategy
                                      and an agreed work plan for the Employment and Learning Coordinator.



 Performance measure 2- Number of projects
                         Definition   The Employment, Learning and Economic Development Framework
                                      provides an overview of core strategies to build and develop local
                                      employment and learning infrastructure to address local employment,
                                      training and education needs and to overcome identified barriers to
                                      participation.
                                      Funded community service organisations in consultation with the Renewal
                                      Project Manager will be required to establish key deliverables and
                                      performance measures to achieve the employment, learning and
                                      enterprise objectives outlined in the Employment and Learning Strategy.
                      Data source     Funded organisation
                            Target    Six
                  Reporting cycle     Annual
          Instructions and notes      Employment, learning and education strategies should be developed in
                                      consultation with the community and key stakeholders to ensure strategies
                                      effectively engage and support residents in their transition to learning and
                                      employment.


 Performance measure 3- Number of reports submitted
                         Definition   To report progress against relevant employment and learning strategies
                                      included in the project Action Plan.
                      Data source     Funded organisation
                            Target    Five
                  Reporting cycle     Annual
          Instructions and notes      Four quarterly reports (due on 14 January, 14 April, 14 July and 14
                                      October) and one annual report.

 Key documents
 Key documents applicable to this activity include, but are not limited to, the following Acts, standards, policies
 and guidelines.

                                                     14
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions




 Mandatory
 Employment, Learning and Economic Development Framework
 Neighbourhood Renewal Employment and Learning Coordinator Guidelines
 These documents are to be used by service providers when developing their own practice and standards
 documents. For a copy of any of these documents. Please contact regional project managers or the head
 office Community Building and Economic Participation Branch.
 Further information
 This funding cannot be used to meet the deliverables of other funded components of renewal or priority
 projects or work of organisations that do not specifically meet relevant project objectives.



 Employment and learning initiatives (91371)


 Output group:        Housing assistance
 Output:              Housing support and homelessness assistance


 Objective
 The Employment and Learning Initiatives funding is provided to renewal and priority project areas to connect
 residents with job opportunities and sustainable employment. Each project, in consultation with local
 employers, must ensure training and work experiences lead to job outcomes.
 Description of the service
 The Employment and Learning Initiatives activity provides funding to a range of sources to link residents from
 renewal and priority project areas to jobs and will:
    bridge service delivery gaps for residents and connect residents to the local labour market
    leverage support from other sources
    complement employment and learning and project action plans
    respond to barriers experienced by residents in transitioning to employment.
 Target group
 People living in renewal and priority project areas.
 Service delivery
 Organisations that are eligible for funding as part of this initiative include:
    not-for-profit incorporated community service organisations with experience in the employment, education
     and training field
    Local government with experience in the employment, education and training field
    education/training institutions
    Local Learning and Employment Networks (LLENs)
    Adult Community and Further Education (ACFE) regional councils.




                                                        15
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
 departmental policies, including those outlined in the service agreement information kit. To determine if
 performance targets have been met by organisations, the department may require organisations funded
 through service agreements to participate in monitoring for this funded activity notably, submitting data reports
 as negotiated. The format of reports must reflect the key deliverables and document achievement of
 employment targets.
 Service providers funded to provide services to clients are required through the service agreement to meet the
 Department of Human Services Standards and can be monitored in relation to their compliance with these
 standards.
 Service redevelopment
 To maximise program outcomes, Housing and Community Building will continue to review the Employment and
 Learning Initiatives activity during 2012-15.




 Performance measures



 Performance measure 1- Number of reports submitted
                        Definition   Reports need to contain details of the key deliverables and document the
                                     achievement of employment targets.
                      Data source    Funded organisation
                            Target   Three
                 Reporting cycle     As negotiated on project by project basis and within agreed timelines
          Instructions and notes     Three reports to be submitted consisting of commencement, mid projects
                                     and final reports.

 Key documents

 Mandatory
 Urban Renewal Employment Support Initiative Guidelines
 Neighbourhood Renewal Employment Support Initiative Guidelines
 Employment, Learning and Economic Development Framework

 These documents may be used for the advice of service providers when developing their own practice and
 standards documents. For a copy of any of these documents, contact regional project managers or the head
 office Community Building and Economic Participation Branch.
 Further information

 This funding cannot be used to meet the deliverables of other funded components of renewal or priority
 projects or work of organisations that do not specifically meet relevant project objectives.




 Community development (91372)


 Output group:       Housing assistance


                                                    16
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

 Output:             Housing support and homelessness assistance


 Objective
 Community development funding is used to increase social inclusion in disadvantaged communities.
 Description of the service
 Community development involves the employment of a participation and partnerships or community
 development project officer. This officer will develop projects that engage and support residents to participate
 in renewal and priority project activities. The officer also supports resident involvement in project governance
 structures to enable their involvement in planning and decision making.
 Target group
 People and organisations in renewal and priority project areas.
 Service delivery
 Not-for-profit incorporated community service organisations and local government authorities based in renewal
 areas with knowledge and experience in working with local communities and in the planning and development
 of strategies. Regions will work with service providers in monitoring performance against program deliverables.
 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
 departmental policies, including those outlined in the service agreement information kit. To determine if
 performance targets have been met by organisations, Housing and Community Building may require
 organisations funded through service agreements to participate in the following monitoring processes for this
 funded activity:
    submitting annual plans
    submitting other reports and data as negotiated.
 Service providers funded to provide services to clients are required through the service agreement to meet the
 Department of Human Services Standards and can be monitored in relation to their compliance with these
 standards.
 Service redevelopment
 To maximise program outcomes, Housing and Community Building will continue to review the Community
 development activity during 2012-15.

 Performance measures

 Performance measure 1- Development of an annual plan
                        Definition   The annual plan outlines the stages and milestones for projects being
                                     implemented to achieve renewal and priority project objectives. The work
                                     plan is more specific and outlines the specific deliverables and tasks to be
                                     undertaken by the participation and partnerships project officer
                      Data source    Funded organisation
                            Target   Two
                 Reporting cycle     Annual
           Instructions and notes    One annual strategic plan (community action plan) and a work plan (plans
                                     need to incorporate plans for community consultation and engagement)



 Performance measure 2- Number of projects
                        Definition   The project officer is responsible for developing projects that meet
                                     engagement and inclusion objectives
                      Data source    Funded organisation


                                                    17
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


                           Target    Six (minimum)
                 Reporting cycle     Quarterly
          Instructions and notes     Reporting quarterly against strategies and actions as listed in the project
                                     Action Plan for which the participation and partnerships project officer is
                                     responsible


 Performance measure 3- Number of reports submitted
                        Definition   The reports will provide information on the range of activities undertaken
                                     and the outcomes achieved
                     Data source     Funded organisation
                           Target    Four
                 Reporting cycle     Quarterly
          Instructions and notes     Reporting quarterly against strategies and actions as listed in the project
                                     Action Plan for which the participation and partnerships project officer is
                                     responsible

 Key documents

 Mandatory
 Neighbourhood Renewal Participation and Partnership Framework
 Neighbourhood Renewal Participation and Partnership Funding Guidelines

 These documents are to be used by service providers when developing their own practice and standards
 documents. For a copy of any of these documents, contact regional project managers or the head office
 Community Building and Economic Participation Branch.
 Further information

 This funding cannot be used to meet the deliverables of other funded components of renewal or priority
 projects or work of organisations that do not specifically meet relevant project objectives.




 Capital infrastructure projects (91373)


 Output group:      Housing assistance
 Output:            Housing support and homelessness assistance


 Objective
 The objective of this activity is to support the planned rejuvenation and development of local community
 infrastructure in renewal and priority project areas that specifically:
    encourage a partnership investment approach to the physical rejuvenation of project areas
    improve community environments, resources and infrastructure
    support the planned development of community infrastructure, open spaces and activity areas
    assist in providing greater access to services, including health, learning and employment services
    strengthen access to spaces for community use, including community centres, sporting, recreation and
     arts facilities
    provide opportunities for resident learning and employment in the implementation of funded initiatives.
 Description of the service

                                                     18
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


 Capital infrastructure projects grants are provided for the rejuvenation and development of local facilities and
 environments, including parks, community gardens and nature reserves used by communities. ‘Facilities’ in
 this context relate to buildings and spaces from which services are provided to communities and/or that provide
 dedicated environments in which communities can engage in activities. These include community centres and
 hubs, youth spaces and activity centres, multi-purpose facilities, sports venues and arts centres.
 Target group
 Renewal and priority project areas
 Service delivery
 Department of Human Services Regional Directors are the only eligible applicants for capital infrastructure
 project funds. This does not preclude organisations taking the lead role in project development.
 Organisations that are eligible for funding as part of this initiative include:
    not-for-profit incorporated community service organisations with experience in developing community
     infrastructure
    local governments
    schools, health services and other providers of community infrastructure.
 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
 departmental policies, including those outlined in the service agreement information kit. To determine if
 performance targets have been met by organisations, the department may require organisations funded
 through service agreements to participate in monitoring for this funded activity notably, submitting data reports
 as negotiated.
 Service providers funded to provide services to clients are required through the service agreement to meet the
 Department of Human Services Standards and can be monitored in relation to their compliance with these
 standards.
 Service redevelopment
 To maximise program outcomes, Housing and Community Building will continue to review the Community
 Infrastructure activity during 2012-15.


 Performance measures
 Performance measures will be negotiated based on the requirements of individual infrastructure projects.

 Key documents
 Mandatory
 Neighbourhood Renewal Community Infrastructure Funding Guidelines
 This document should be used for the advice of service providers when developing their own practice and
 standards documents. For a copy of any of these documents, contact regional project managers or the
 department’s central Community Building and Economic Participation Branch.
 Further information

 This funding cannot be used to meet the deliverables of other funded components of renewal or priority
 projects or work of organisations that do not specifically meet relevant project objectives.




 Community building (91374)


 Output group:        Housing assistance
 Output:              Housing support and homelessness assistance

                                                       19
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions



 Objective
 Renewal and other priority place based projects are reducing inequality, building more cohesive communities
 and making government services more responsive to the needs of disadvantaged communities by:
    increasing community pride and participation
    improving employment, learning and local economic activity
    enhancing housing and the environment
    reducing crime and improving safety
    promoting health and wellbeing
    increasing access to services
    enhancing tenancy services.

 Description of the service
 Community building brings together the resources and ideas of residents, governments, local communities
 businesses and community groups to address disadvantage in areas with a high concentration of public
 housing.
 Target group
 People and organisations in renewal and priority project areas.
 Service delivery
 Place based project program areas, funded organisations and other community organisations that submit
 proposals for projects which support people and organisations in renewal and priority project areas.
 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
 departmental policies, including those outlined in the service agreement information kit. To determine if
 performance targets have been met by organisations, the department may require organisations funded
 through service agreements to participate in the following monitoring processes for this funded activity:
    submitting a project plan including scope of works to be delivered and timeline
    submitting data reports as negotiated.
 Service providers funded to provide services to clients are required through the service agreement to meet the
 Department of Human Services Standards and can be monitored in relation to their compliance with these
 standards.
 Service redevelopment
 To maximise program outcomes, Housing and Community Building will continue to review the Community
 Building Initiatives activity during 2012-15.




 Performance measures



 Performance measure 1- Development of a project plan
                        Definition    To detail and monitor the deliverables and timeliness of projects and
                                      related services being provided to the community.
                     Data source      Funded organisation

                                                    20
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


                            Target    To be set by regions
                  Reporting cycle     As negotiated on project by project basis and within agreed timelines


 Performance measure 2- Number of projects
                         Definition   To identify the type and number of projects being delivered to the
                                      community.
                      Data source     Funded organisation
                            Target    To be set by regions
                  Reporting cycle     As negotiated on project by project basis and within agreed timelines


 Performance measure 3- Number of reports submitted
                         Definition   The report(s) will provide information on the range of activities undertaken
                                      and the outcomes achieved
                      Data source     Funded organisation
                            Target    To be set by regions
                  Reporting cycle     As negotiated on project by project basis and within agreed timelines

 Further information

 This funding cannot be used to meet the deliverables of other funded components of renewal or priority
 projects or work of organisations that do not specifically meet relevant project objectives.




 Neighbourhood renewal - evaluation (91375)


 Output group:       Housing assistance
 Output:             Housing support and homelessness assistance


 Objective
 The evaluation of renewal projects aims to:
    assess whether the initiative is narrowing the extent of disadvantage between renewal project areas and
     the rest of the state of Victoria
    support residents to have more influence on their neighbourhood activities and involvement in government
     decision making
    provide information to government, service providers, local communities and other stakeholders about
     what works and what does not in renewal project areas.
 Description of the service
 An evaluation of each renewal project is conducted biennially to assess how well the renewal program is
 narrowing the gap between the most disadvantaged communities in Victoria and the rest of the state.
 The evaluation helps to identify which strategies are achieving results, where greater investment is needed and
 where changes are required to meet renewal project objectives.
 A final project report is prepared in the final year of the project to document the change in the area for the
 entire project period.
 Target group
 Each renewal project undertakes a community survey every two years. Face-to-face interviews occur with up

                                                     21
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

 to 300 residents in renewal areas and up to a further 150 are interviewed by telephone in the areas nearby. In
 addition, administrative data from government departments is collected. Together these two sources supply
 information about baseline conditions and what has changed.
 Service delivery
 Independent tertiary institutions and other non-government organisations oversee the community survey
 implementation and produce a report on the results. At each renewal project location residents are
 professionally trained to conduct the face-to-face interviews.
 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
 Departmental policies, including those outlined in the service agreement information kit. To determine if
 performance targets have been met by organisations, the Department may require organisations funded
 through service agreements to participate in the following monitoring processes for this funded activity:
    submitting data reports as negotiated
    two copies of the final report within 20 weeks of the implementation of the community survey.
 Service providers funded to provide services to clients are required through the service agreement to meet the
 Department of Human Services Standards and can be monitored in relation to their compliance with these
 standards.
 Service redevelopment
 To maximise program outcomes, Housing and Community Building will continue to review the Evaluation
 activity during 2012-15.




 Performance measures



 Performance measure 1- Development of forums/programs conducted
                        Definition   Interviewer training will be the responsibility of either a registered training
                                     organisation or the tertiary institute. The standard training time is eight
                                     hours and is to constitute a module accredited within a larger training
                                     program.
                     Data source     Funded organisation
                           Target    To be set by regions
                 Reporting cycle     As negotiated on project by project basis and within agreed timelines.


 Performance measure 2- Number of people surveyed
                        Definition   The biennial community survey of local residents aged 18 and over
                                     generates statistically valid information specific to the project area. In
                                     addition, the telephone survey interviews people in nearby areas.
                     Data source     Funded organisation
                           Target    To be set by regions in consultation with the Community Building and
                                     Economic Participation Branch.
                 Reporting cycle     As negotiated on project by project basis and within agreed timelines.
          Instructions and notes     Face-to-face interview - up to 300 (depends on size of areas)
                                     Telephone survey -150


 Performance measure 3- Number of reports submitted
                        Definition   The report outlines baseline and change data for the project against the


                                                    22
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

                                      objectives of renewal projects.
                      Data source     Funded organisation
                             Target   One
                 Reporting cycle      Annual

 Key documents

 Mandatory
 Neighbourhood Renewal Evaluation Framework
 Housing Affordability Fund Evaluation Framework

 These documents should be used for the advice of service providers when developing their own practice and
 standards documents. For a copy of any of these documents, contact regional project managers or the
 Department of Human Services central office, Community Building and Economic Participation Branch.
 Further information

 This funding cannot be used to meet the deliverables of other funded components of renewal or priority
 projects or work of organisations that do not specifically meet relevant project objectives.




 Housing establishment fund (94113)


 Output group:         Housing assistance
 Output:               Housing support and homelessness assistance

 Objective
 To assist people who are homelessness or at risk of homelessness and those experiencing family violence to
 access emergency accommodation or to obtain and maintain private rental accommodation.

 Description of the service
 Housing Establishment Fund (HEF) provides community service organisations with the capacity to meet a
 diverse range of clients’ housing needs in a flexible manner.

 Funds are primarily used to:
    assist clients to gain entry to or maintain private rental accommodation by covering the cost of private rental
     bonds, rent in advance and rental arrears
    purchase overnight emergency accommodation, such as hotels, caravans or boarding houses in response to
     people who are homeless when no other accommodation is available.

 In addition, HEF may be used for the following:
    storage costs
    removal expenses
    essential furnishings
    lock changes.

 What is not usually funded through this activity
 Material aid that is not related to housing establishment or crisis accommodation is not usually funded through
 this activity. HEF should not be used to provide financial or material aid that is available from other sources such
 as the:
    Commonwealth Government Emergency Relief Program
    Community Connections Brokerage Funds
    Private rental brokerage available through other homelessness assistance programs


                                                     23
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

    Housing and Community Building bond loan scheme
    Traveller’s aid
    philanthropic trusts
    court funds from the Magistrates’ Court distributed to NGOs
    the no interest loan scheme, which provides loans to low income clients.

 Target group
 People who are homeless or at risk of homelessness or experiencing family violence.

 Service delivery
 Community Service Organisations.

 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
 departmental policies, including those outlined in the service agreement information kit. To determine if
 performance targets have been met, community service organisations funded to deliver homelessness and
 family violence services are required to submit data using the Specialist Homelessness Services Collection
 Resources (SHSC).
 Service providers funded to provide services to clients are required through the service agreement to meet the
 Department of Human Services Standards and can be monitored in relation to their compliance with these
 standards.
 Service redevelopment
 As part of the implementation of the Victorian Homelessness Action Plan, over the period 2011-12 to 2012-13
 reviews of homelessness service programs and system models of practice, need/demand mapping and
 associated funding distribution will be undertaken.

 Performance measures


 Performance measure 1- Number of assists
                         Definition   Number of households assisted with housing establishment funds per
                                      annum.
                       Data source    Specialist Homelessness Services Collection (SHSC) and parts of
                                      Victorian Homelessness Data Collection (VHDC)
                             Target   Target is based on the amount of HEF allocated to an organisation. This
                                      target will be confirmed by an organisation’s Program and Services
                                      Advisor.
                    Reporting cycle   Bi annual
            Instructions and notes    Refer to SHSC Manual

 Key Documents

 Mandatory


 Segmented Waiting List Changes Resource Guide (Not available online. To obtain a copy contact the Program
 and Services Advisor in your region)
 Specialist Homelessness Services Collection Resources

 Residential Tenancies Act 1997

 Homelessness Assistance Program Guidelines 2006–09

 Homelessness Assistance Service Standards



                                                   24
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

 Supported Accommodation Assistance Act 1994

Non-Mandatory
Opening Doors Framework (Not available online. To obtain a copy contact the Program and Services Advisor in your regi

Integrated family violence response (Not available online. To obtain a copy contact the Program and Services Advisor in

Case management resource kit for SAAP services
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

 SAAP Case Management Quality Improvement Tool
 http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

 SAAP Family Reconciliation Framework and Guidelines (Not available online. To obtain a copy contact the
 Program and Services Advisor in your region)

 SAAP Training and Development Manual (Not available online. To obtain a copy contact the
 Program and Services Advisor in your region)




 Tenancy administration crisis (94587)

 (also refer to Tenancy administration transitional - 94588)


 Output group:            Housing assistance
 Output:                  Housing support and homelessness assistance


 Objective
 To provide quality, crisis and secure medium term housing to people who are homeless, at risk of homelessness
 or escaping family violence.
 Description of the service
 Transitional Housing Management (THM) providers manage Director of Housing owned and leased properties
 and are required to ensure that all properties are maintained to an appropriate standard by:
     furnishing new properties
     arranging minor responsive maintenance and refurnishing vacant properties using the property allowance
      component of the funding
     reporting major maintenance requirements to the department.
 The tenancy management function involves:
     ensuring that those most in need have access to crisis and transitional housing stock
     negotiation and monitoring of tenancy/occupancy agreements
     collecting rent
     ensuring properties are maintained to Director of Housing Standards
     assisting tenants in transitional properties to sustain tenancies for periods of up to 12 months (18 months for
      young people)
     working collaboratively with support agencies assisting the tenant to sustain tenancies.
 In crisis housing residency periods under 14 days are not subject to the provisions of the Residential Tenancies
 Act 1997 (RTA). Continuous residency periods over 14 days in crisis housing are subject to the RTA provisions
 as for transitional housing.
 A transitional tenancy/occupancy can be from three months up to 18 months, where required for young people.


                                                           25
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


 Target group
 People who are homeless or at risk of homelessness or experiencing family violence.

 Service delivery
 Community service organisations are the providers of transitional housing services. Each THM has delegated
 powers of the Director of Housing to administer a transitional housing portfolio of between approximately 40 to
 300 properties.

 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
 departmental policies, including those outlined in the service agreement information kit. To determine if
 performance targets have been met, THM organisations are required to submit data using the Property and
 Asset Management System (PAMS) and provide the following reports:
    a six-monthly report, due 10 January and 10 July, including: tenancy numbers during six month period,
     destination of tenants exiting and rent charged & collected
    a rent remittance report on rent collected in transitional stock and where rents are collected from occupants
     of crisis housing (usually for occupancies of over two weeks). This is to be submitted electronically on a
     monthly basis
    an annual continuation statement by 1 June following the end of the cycle that recommends the Director of
     Housing write-off an amount of rental arrears for the cycle 1 April to 31 March.
 The monthly rent remittance report is to include data on the following:
      total market rent raised
      total rebate allowed
      total subsidy allowed (based on current THM subsidy policy)
      total rent payable
      total cash received (excluding utilities revenues and any other DHS payment)
      total rent account balance
      total rent forgone due to vacant tenantable
      total rent forgone due to vacant non tenantable
      total rent forgone due to hard to match residents
      vacated tenancy arrears payments
 Service providers funded to provide services to clients are required through the service agreement to meet the
 Department of Human Services Standards and can be monitored in relation to their compliance with these
 standards.
 Services providers funded through this activity are subject to independent review and accreditation requirements
 under the Department of Human Services Standards, except where exempted by the department.
 Service redevelopment
 Reviews will be undertaken of the homelessness service programs and system models of practice, need/demand
 mapping and associated funding distribution as part of the implementation of the Victorian Homelessness Action
 Plan.

 Performance measures

 Performance measure 1: Percentage of total transitional tenancies of between 4 and 6 months duration.
                            Definition   60 per cent of total tenancies of between 4 to 6 months duration
                        Data source      Property and Asset Management System (PAMS) and monthly rent
                                         remittance report


                                                     26
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


                                  Target     60 per cent of tenancies
                      Reporting cycle        Six monthly
              Instructions and notes         Services refer to instructions provided for PAMS. The Victorian Housing
                                             Data Collection was implemented during the period 2008–2009. Tenancy
                                             administration services funded through this activity are required to
                                             participate in the data collection (Tenancy Administration Module).


 Performance measure 2: Percentage of total crisis occupancies of between 2 and 4 weeks duration
                              Definition     60 per cent of total occupancies of between 2 and 4 weeks
                           Data source       Property and Asset Management System (PAMS) and monthly rent
                                             remittance report
                                  Target     60 per cent of occupancies
                      Reporting cycle        Six monthly
              Instructions and notes         Services refer to instructions provided for PAMS. The Victorian Housing
                                             Data Collection was implemented during the period 2008–2009. Tenancy
                                             administration services funded through this activity are required to
                                             participate in the data collection (Tenancy Administration Module).

Key Documents

Mandatory Key Documents

 Segmented Waiting List Changes Resource Guide (Not available online. To obtain a copy contact the Program
 and Services Advisor in your region)

 Housing Act 1983
 HCB housing services policy and procedures manuals
 HCB housing standards policy manual
 Residential Tenancies Act 1997

 Transitional housing stock list by catchment (CHAS Report Schedule 2) (Not available online. To obtain a copy
 contact the Program and Services Advisor in your region)

 National Community Housing Standards
 Victorian Gazetted Performance Standards for Registered Housing Providers
 Homelessness Assistance Program Guidelines 2006–09

Non-Mandatory

Opening Doors Framework (Not available online. To obtain a copy contact the Program and Services Advisor in your regi

Integrated family violence response (Not available online. To obtain a copy contact the Program and Services Advisor in

Case management resource kit for SAAP services
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

 SAAP Case Management Quality Improvement Tool
 http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

 SAAP Family Reconciliation Framework and Guidelines (Not available online. To obtain a copy contact the
 Program and Services Advisor in your region)

 SAAP Training and Development Manual (Not available online. To obtain a copy contact the
 Program and Services Advisor in your region)


                                                           27
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


Further Information
Recurrent funding is structured around the activities that the department purchases from THM services. The funding com
       tenancy administration worker salary and administration costs
       property allowance
       property establishment grants
       manager salary and administration costs
       motor vehicle cost.
Base funding per property is provided for furnishing of all newly purchased or leased crisis and transitional properties. Fun
the amount and type of additional stock to be held by THM services by the end of that period.


A mid-year review of stock levels will be undertaken by the department and the service agreement will be varied as requir
Property allowances are provided for all Director of Housing owned and leased transitional and crisis properties, for minor
are subject to periodic review.
Recurrent base funding for vehicles is provided for the purpose of meeting costs associated with the leasing and running
determined by catchment size, distribution of housing stock, and the number of worker positions. This level of funding cov
One-off grants are available when new homelessness services are being established, and as set out below, where servic
Establishment grants for office accommodation and relocation are one-off discretionary payments made where THM serv
outpost service location, or where, in consultation with DHS, a THM service relocates an office base to a more appropriat
be made available upon submission and approval of detailed claims. Where THM services co-locate, only those expense




    Tenancy administration transitional (94588)

    (also refer to Tenancy administration crisis - 94587)


    Output group:           Housing assistance
    Output:                 Housing support and homelessness assistance


    Objective
    To provide quality, crisis and secure medium term housing to people who are homeless, at risk of homelessness
    or escaping family violence.
    Description of the service
    Transitional Housing Management (THM) providers manage Director of Housing owned and leased properties
    and are required to ensure that all properties are maintained to an appropriate standard by:
         furnishing new properties
         arranging minor responsive maintenance and refurnishing vacant properties using the property allowance
          component of the funding
         reporting major maintenance requirements to the Department.
    The tenancy management function involves:
         ensuring that those most in need have access to crisis and transitional housing stock
         negotiation and monitoring of tenancy/occupancy agreements
         collecting rent
         ensuring properties are maintained to Director of Housing Standards


                                                      28
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

      assisting tenants in transitional properties to sustain tenancies for periods of up to 12 months (18 months
       for young people)
      working collaboratively with support agencies assisting the tenant to sustain tenancies.
 In crisis housing residency periods under 14 days are not subject to the provisions of the Residential Tenancies
 Act 1997 (RTA). Continuous residency periods over 14 days in crisis housing are subject to the RTA provisions
 as for transitional housing.
 A transitional tenancy/occupancy can be from three months up to 18 months, where required for young people.
 Target group
 People who are homeless or at risk of homelessness or experiencing family violence.

 Service delivery
 Community service organisations are the providers of transitional housing services. Each THM has delegated
 powers of the Director of Housing to administer a transitional housing portfolio of between approximately 40 to
 300 properties.

 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
 departmental policies, including those outlined in the service agreement information kit. To determine if
 performance targets have been met, THM organisations are required to submit data using the Property and
 Asset Management System (PAMS) and provide the following reports:
      a six-monthly report, due 10 January and 10 July, including: tenancy numbers during six month period,
       destination of tenants exiting and rent charged & collected
      a rent remittance report on rent collected in transitional stock and where rents are collected from
       occupants of crisis housing (usually for occupancies of over two weeks). This is to be submitted
       electronically on a monthly basis
      an annual continuation statement by 1 June following the end of the cycle that recommends the Director of
       Housing write-off an amount of rental arrears for the cycle 1 April to 31 March.
 The monthly rent remittance report is to include data on the following:
      total market rent raised
      total rebate allowed
      total subsidy allowed (based on current THM subsidy policy)
      total rent payable
      total cash received (excluding utilities revenues and any other DHS payment)
      total rent account balance
      total rent forgone due to vacant tenantable
      total rent forgone due to vacant non tenantable
      total rent forgone due to hard to match residents
      vacated tenancy arrears payments
 Service providers funded to provide services to clients are required through the service agreement to meet the
 Department of Human Services Standards and can be monitored in relation to their compliance with these
 standards.
 Services providers funded through this activity are subject to independent review and accreditation requirements
 under the Department of Human Services Standards, except where exempted by the department.
 Service redevelopment
 Reviews will be undertaken of the homelessness service programs and system models of practice, need/demand
 mapping and associated funding distribution as part of the implementation of the Victorian Homelessness Action
 Plan.



                                                     29
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

 Performance measures

 Performance measure 1: Percentage of total transitional tenancies of between 4 and 6 months duration.
                          Definition   60 per cent of total tenancies of between 4 to 6 months duration
                       Data source     Property and Asset Management System (PAMS) and monthly rent
                                       remittance report
                             Target    60 per cent of tenancies
                    Reporting cycle    Six monthly
            Instructions and notes     Services refer to instructions provided for PAMS. The Victorian Housing
                                       Data Collection was implemented during the period 2008–2009. Tenancy
                                       administration services funded through this activity are required to
                                       participate in the data collection (Tenancy Administration Module).


 Performance measure 2: Percentage of total crisis occupancies of between 2 and 4 weeks duration
                          Definition   60 per cent of total occupancies of between 2 and 4 weeks
                       Data source     Property and Asset Management System (PAMS) and monthly rent
                                       remittance report
                             Target    60 per cent of occupancies
                    Reporting cycle    Six monthly
            Instructions and notes     Services refer to instructions provided for PAMS. The Victorian Housing
                                       Data Collection was implemented during the period 2008–2009. Tenancy
                                       administration services funded through this activity are required to
                                       participate in the data collection (Tenancy Administration Module).

Key Documents
Mandatory Key Documents

 Segmented Waiting List Changes Resource Guide (Not available online. To obtain a copy contact the Program
 and Services Advisor in your region)

 Housing Act 1983

 HCB housing services policy and procedures manuals

 HCB housing standards policy manual

 Residential Tenancies Act 1997


 Transitional housing stock list by catchment (CHAS Report Schedule 2) (Not available online. To obtain a copy
 contact the Program and Services Advisor in your region)

 National Community Housing Standards

 Victorian Gazetted Performance Standards for Registered Housing Providers

 Homelessness Assistance Program Guidelines 2006–09


Non-Mandatory

Opening Doors Framework (Not available online. To obtain a copy contact the Program and Services Advisor in your regi

Integrated family violence response (Not available online. To obtain a copy contact the Program and Services Advisor in


                                                     30
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Case management resource kit for SAAP services
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

    SAAP Case Management Quality Improvement Tool
    http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

    SAAP Family Reconciliation Framework and Guidelines (Not available online. To obtain a copy contact the
    Program and Services Advisor in your region)

    SAAP Training and Development Manual (Not available online. To obtain a copy contact the
    Program and Services Advisor in your region)

Further Information
Recurrent funding is structured around the activities that the department purchases from THM services. The funding com
       tenancy administration worker salary and administration costs
       property allowance
       property establishment grants
       manager salary and administration costs
       motor vehicle cost.
Base funding per property is provided for furnishing of all newly purchased or leased crisis and transitional properties. Fun
the amount and type of additional stock to be held by THM services by the end of that period.
A mid-year review of stock levels will be undertaken by the department and the service agreement will be varied as requir
Property allowances are provided for all Director of Housing owned and leased transitional and crisis properties, for minor
are subject to periodic review.
Recurrent base funding for vehicles is provided for the purpose of meeting costs associated with the leasing and running
determined by catchment size, distribution of housing stock, and the number of worker positions. This level of funding cov
One-off grants are available when new homelessness services are being established, and as set out below, where servic
Establishment grants for office accommodation and relocation are one-off discretionary payments made where THM serv
outpost service location, or where, in consultation with the department, a THM service relocates an office base to a more
Grants may be made available upon submission and approval of detailed claims. Where THM services co-locate, only tho




    Housing information and referral (94589)

    (also refer to Initial assessment and planning - 20089)


    Output group:         Housing assistance
    Output:               Housing support and homelessness assistance

    Objective
    To provide a timely and responsive service to people when they first make contact with the homelessness
    services system by:
       providing clear entry points to the system
       ensuring a consistent response across the sector to people seeking assistance
       ensuring a more transparent allocation of available resources.

    Description of the service
    Under the Housing Information and Referral (HIR) and Initial Assessment and Planning (IAP) activities,
    clients are assisted through assessment and planning. The key elements of the intervention include:
          screening to determine whether homelessness services are the appropriate response for the person

                                                              31
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

       seeking assistance
      an initial needs-based assessment that includes:
       o client safety and risk assessment
       o identification of a client’s immediate and longer-term housing and support needs
       o the development of a course of action to access services as required
      active referral to appropriate housing, support and material aid services
      monitoring while the client is waiting for other services.

 Target group
 People who are homeless or at risk of homelessness or experiencing family violence.

 Service delivery
 Services are delivered by community service organisations including:
    entry points
    HIR services in Transitional Housing Manager (THM) funded community service organisations
    HIR workers in crisis centres
    HIR workers based in Victorian prisons.

 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and
 relevant departmental policies, including those outlined in the service agreement information kit. To
 determine if performance targets have been met by organisations community service organisations funded
 to deliver homelessness and family violence services are required to submit data using the Specialist
 Homelessness Services Collection Resources (SHSC).
 Service providers funded to provide services to clients are required through the service agreement to meet
 the Department of Human Services Standards and can be monitored in relation to their compliance with
 these standards.
 Services providers funded through this activity are subject to independent review and accreditation
 requirements under the Department of Human Services Standards, except where exempted by the
 department.



 Service redevelopment
 Reviews will be undertaken of the homelessness service programs and system models of practice,
 need/demand mapping and associated funding distribution as part of the implementation of the Victorian
 Homelessness Action Plan.
 Performance measures

 Performance measure 1- Number of assists
                        Definition   Number of clients assisted to address and prevent homelessness
                     Data source     Specialist Homelessness Services Collection
                           Target    Refer to individual community service organisations service agreement
                                     which will identify annual targets.
                 Reporting cycle     Monthly SHSC data collection
          Instructions and notes     Refer to SHSC Manual.

 Key Documents

 Mandatory
 Segmented Waiting List Changes Resource Guide (Not available online To obtain a copy contact the
 Program and Services Advisor in your region)


                                                   32
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

 Specialist Homelessness Services Collection Resources

 Residential Tenancies Act 1997

 Homelessness Assistance Program Guidelines 2006–09

 Supported Accommodation Assistance Act 1994

Non-Mandatory
Opening Doors Framework (Not available online. To obtain a copy contact the Program and Services Advisor in your regi
Integrated family violence response (Not available online. To obtain a copy contact the Program and Services Advisor in
Case management resource kit for SAAP services
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

 SAAP Case Management Quality Improvement Tool
 http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

 SAAP Family Reconciliation Framework and Guidelines (Not available online. To obtain a copy contact the
 Program and Services Advisor in your region)
 SAAP Training and Development Manual (Not available online. To obtain a copy contact the
 Program and Services Advisor in your region)




 Transitional housing (94591)

 Output group:          Housing assistance
 Output:                Housing support and homelessness assistance

 Objective
 To provide innovative service responses to address the needs of people who are homeless or at risk of
 homelessness or experiencing family violence.

 Description of the service
 A broad range of activities including:
  testing new models of service delivery
  quality improvement projects
  service system resourcing and infrastructure projects.
 Target group
 People who are homeless or at risk of homelessness or experiencing family violence.
 Service delivery
 Community service organisations

 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
 departmental policies, including those outlined in the service agreement information kit.
 Under this funded activity deliverables performance targets and reporting requirements will be negotiated with
 funded community service organisations to reflect the new projects, tailored to the specific activity being
 funded.
 Service providers funded to provide services to clients are required through the service agreement to meet the
 Department of Human Services Standards and can be monitored in relation to their compliance with these


                                                           33
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

 standards.
 Services providers funded through this activity are subject to independent review and accreditation
 requirements under the Department of Human Services Standards, except where exempted by the
 department.

 Service redevelopment
 Reviews will be undertaken of the homelessness service programs and system models of practice,
 need/demand mapping and associated funding distribution as part of the implementation of the Victorian
 Homelessness Action Plan.
 Performance measures


 Performance measures are to be negotiated with funded community service organisations for individual new
 projects, tailored to the specific activity being funded.


 Key Documents
 Mandatory


 Segmented Waiting List Changes Resource Guide (Not available online. To obtain a copy contact the Program
 and Services Advisor in your region)


 Victorian Gazetted Performance Standards for Registered Housing Providers
 Residential Tenancies Act 1997
 Housing Act 1983
 HCB housing services policy and procedures manuals
 HCB housing standards policy manual

 Homelessness Assistance Program Guidelines 2006–09
 Supported Accommodation Assistance Act 1994

Non-Mandatory

Specialist Homelessness Services Collection Resources
National Community Housing Standards
Opening Doors Framework (Not available online. To obtain a copy contact the Program and Services Advisor in your regi
Integrated family violence response (Not available online. To obtain a copy contact the Program and Services Advisor in
Case management resource kit for SAAP services
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

 SAAP Case Management Quality Improvement Tool
 http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

 SAAP Family Reconciliation Framework and Guidelines (Not available online.To obtain a copy contact the
 Program and Services Advisor in your region)

 SAAP Training and Development Manual (Not available online. To obtain a copy contact the
 Program and Services Advisor in your region)



                                                           34
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions




 National Partnership Agreement (NPA) workforce development (94617)


 Output group:          Housing assistance
 Output:                Housing support and homelessness assistance

 Objective
 To improve client outcomes by enhancing the capacity of funded organisations to employ staff with relevant
 skills and experiences to deliver evidence based models of intervention.

 Description of the service
     increase the overall program funding to allow organisations to employ appropriately qualified staff and
      supervisors
     enhance the capacity of these organisations to provide interventions to clients with more complex needs

 Target group
 People who are homeless or at risk of homelessness or experiencing family violence.

 Service delivery
 Services are delivered by community service organisations in a range of settings.

 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
 departmental policies, including those outlined in the service agreement information kit.
 To determine if performance targets have been met community service organisations funded to deliver
 homelessness and family violence services are required to submit data using the Specialist Homelessness
 Services Collection (SHSC). Specialist Homelessness Services Collection Resources
 Service providers funded to provide services to clients are required through the service agreement to meet the
 Department of Human Services Standards and can be monitored in relation to their compliance with these
 standards.
 Services providers funded through this activity are subject to independent review and accreditation
 requirements under the Department of Human Services Standards, except where exempted by the
 department.
 Service redevelopment
 Reviews will be undertaken of the homelessness service programs and system models of practice,
 need/demand mapping and associated funding distribution as part of the implementation of the Victorian
 Homelessness Action Plan.
 Under the current National Partnership Agreement – Homelessness funding for Activity 94617 (workforce
 development) has been provided until 30 June 2013.
 Performance measures

 Performance measures vary across projects and are specified in individual service agreements.

 Key Documents

 Mandatory

 Segmented Waiting List Changes Resource Guide (Not available online. To obtain a copy contact the Program


                                                   35
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

 and Services Advisor in your region)


 Specialist Homelessness Services Collection Resources

 Residential Tenancies Act 1997

 Homelessness Assistance Program Guidelines 2006–09
 Supported Accommodation Assistance Act 1994

Non-Mandatory

Opening Doors Framework (Not available online To obtain a copy contact the Program and Services Advisor in your regio

Integrated family violence response (Not available online. To obtain a copy contact the Program and Services Advisor in

Case management resource kit for SAAP services
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/d

 SAAP Case Management Quality Improvement Tool
 http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/

 SAAP Family Reconciliation Framework and Guidelines (Not available online. To obtain a copy contact the
 Program and Services Advisor in your region)

 SAAP Training and Development Manual (Not available online. To obtain a copy contact the
 Program and Services Advisor in your region)




 National Partnership Agreement (NPA) service integration (94641)


 Output group:       Housing assistance
 Output:             Housing support and homelessness assistance

 Objective
 To enhance the capacity of the homelessness service system to work with clients whose multiple barriers to
 housing stability requires a cross program response.
 Description of the service
 To provide specialised case management support and care coordination which provides a single point of
 accountability for coordination of support and services that are designed to offer the client support in living
 independently and in establishing and maintaining housing stability.

 Target group
 People who are homeless or at risk of homelessness or experiencing family violence who have faced multiple
 barriers to housing stability and economic independence. Barriers can include:
       an intellectual, cognitive or physical disability and/or
       a history of; mental illness, drug and alcohol misuse, chronic ill health, or domestic violence
       history of homelessness
       a reliance on income support.

 Service delivery
 Services are delivered through funded community service organisations.



                                                      36
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
 departmental policies, including those outlined in the service agreement information kit.
 To determine if performance targets have been met, community service organisations funded to deliver
 homelessness and family violence services are required to submit data using the Specialist Homelessness
 Services Collection Resources (SHSC).
 Service providers funded to provide services to clients are required through the service agreement to meet the
 Department of Human Services Standards and can be monitored in relation to their compliance with these
 standards.
 Services providers funded through this activity are subject to independent review and accreditation
 requirements under the Department of Human Services Standards, except where exempted by the department
 Service redevelopment
 Reviews will be undertaken of the homelessness service programs and system models of practice,
 need/demand mapping and associated funding distribution as part of the implementation of the Victorian
 Homelessness Action Plan.
 Under the current National Partnership Agreement – Homelessness funding for Activity 94641 (service
 integration) has been provided until 30 June 2013.
 Performance measures
 Regional Program and Service Advisers will liaise with organisations funded under this activity and set annual
 targets which are based on the level of funding allocated and the type of services provided. Where relevant
 the SHSC data collection will be used to assist in this process. For example:




 Performance measure 1- Number of clients assisted
                        Definition   How many assists are provided to address and prevent homelessness
                     Data source     Specialist Homelessness Services Collection (SHSC)
                           Target    Refer to individual community service organisation service agreement
                                     which will identify annual targets.
                 Reporting cycle     Monthly SHSC data collection
          Instructions and notes     Refer SHSC Manual


 Performance measure 2- Percentage of clients who achieve case plan goals
                        Definition   Percentage of clients who are assisted to implement and achieve goals
                                     identified in their case plan. A case management plan is a personal plan or
                                     a support agreement that usually has a statement of the client’s problems
                                     or needs, some goals for the client and strategies to achieve those goals.
                     Data source     Specialist Homelessness Services Collection (SHSC)
                           Target    85 per cent of clients who have an agreed plan in place will have some,
                                     most, or all of their goals met.
                 Reporting cycle     Monthly SHSC
          Instructions and notes     Refer to SHSC Manual


 Key Documents

 Mandatory

 Segmented Waiting List Changes Resource Guide(Not available online.To obtain a copy contact the
 Program and Services Advisor in your region)


                                                   37
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

 Specialist Homelessness Services Collection Resources

 Residential Tenancies Act 1997

 Homelessness Assistance Program Guidelines 2006–09
 Supported Accommodation Assistance Act 1994

Non-Mandatory

Opening Doors Framework (Not available online. To obtain a copy contact the Program and Services Advisor in your regi
Integrated family violence response (Not available online. To obtain a copy contact the Program and Services Advisor in
Case management resource kit for SAAP services
http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/d
 SAAP Case Management Quality Improvement Tool
 http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/

 SAAP Family Reconciliation Framework and Guidelines (Not available on line- to obtain a copy contact the
 Program and Services Advisor in your region)
 SAAP Training and Development Manual (Not available online. To obtain a copy contact the
 Program and Services Advisor in your region)



  National Partnership Agreement (NPA) housing support (94642)


  Output group:                         Housing assistance
  Output:                               Housing support and homelessness assistance

  Objective
  To improve client outcomes by developing innovative models that link housing and support.

  Description of the service
  To assist clients to gain entry to or maintain private rental accommodation by covering the cost of private rental bonds,
  To purchase overnight emergency accommodation, such as hotels, caravans or boarding houses in response to people
  available.
  To support staff work with families and individuals to assist them to make the transition into long-term housing, to susta
  assistance can include reconnecting children with education services, assisting adults and young people to access em
  Target group
  People who are homeless or at risk of homelessness or experiencing family violence.
  Service delivery
  Services are delivered through funded community service organisations.

  Monitoring and review
  The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmen
  information kit.
  To determine if performance targets have been met, community service organisations funded to deliver homelessness
  the Specialist Homelessness Services Collection Resources (SHSC).
  Service providers funded to provide services to clients are required through the service agreement to meet the Departm
  relation to their compliance with these standards.
  Services providers funded through this activity are subject to independent review and accreditation requirements under


                                                    38
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

  exempted by the department.
  Service redevelopment
  Reviews will be undertaken of the homelessness service programs and system models of practice, need/demand mapp
  implementation of the Victorian Homelessness Action Plan.
  Under the current National Partnership Agreement – Homelessness funding for Activity 94642 (housing support) has b

  Performance measures



  Performance measure 1- NPA housing support performance measures and data collection requirements
                                                 Definition    Average duration of episodes of support for clients
                                               Data source     Specialist Homelessness Services Collection (SHSC)
                                                      Target   Refer to community service organisation service agreem
                                           Reporting cycle     Monthly SHSC data collection
                                    Instructions and notes     Refer to SHSC Manual


  Performance measure 2- Number of episodes of support
                                                 Definition    The number of episodes of support provided to address
                                               Data source     Specialist Homelessness Services Collection (SHSC)
                                                      Target   Refer to community service organisation service agreem
                                           Reporting cycle     Monthly SHSC data collection
                                    Instructions and notes     Refer to SHSC Manual


  Performance measure 3- Percentage of client who achieve case plan goals
                                                 Definition    Percentage of clients who are assisted to implement and
                                                               management plan is a personal plan or a support agreem
                                                               needs and goals with strategies to achieve goals.
                                               Data source     SHSC data collection
                                                      Target   85 per cent of clients who have an agreed plan in place
                                                               service agreement
                                           Reporting cycle     Monthly SHSC data collection
                                    Instructions and notes     Refer to SHSC Manual Services
                                                                                                                     I
  Key Documents

  Mandatory

  Segmented Waiting List Changes Resource Guide (Not available online. To obtain a copy contact the
  Program and Services Advisor in your region)
  Specialist Homelessness Services Collection Resources
  Residential Tenancies Act 1997

  Homelessness Assistance Program Guidelines 2006–09
  Supported Accommodation Assistance Act 1994

  Non-Mandatory
  Opening Doors Framework (Not available online. To obtain a copy contact the Program and Services Advisor in your re


                                                 39
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

  Integrated family violence response (Not available online. To obtain a copy contact the Program and Services Advisor
  Case management resource kit for SAAP services
  http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

  SAAP Case Management Quality Improvement Tool
  http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

  SAAP Family Reconciliation Framework and Guidelines (Not available online.To obtain a copy contact the
  Program and Services Advisor in your region)

  SAAP Training and Development Manual (Not available online. To obtain a copy contact the
  Program and Services Advisor in your region)




 National Partnership Agreement (NPA) service system enhancement (94643)

 (also refer to Transition support - 20082)


 Output group:           Housing assistance
 Output:                 Housing support and homelessness assistance

 Objective
 To provide case-management support that enables clients to successfully transition to long-term housing and
 independence.

 Description of the service
 Case-managed support is usually provided in conjunction with transitional housing and aims to assist clients to
 address the range of issues impacting on their ability to access and maintain long-term housing, An assertive
 case management framework is used and builds on the client’s strengths and aspirations.
 ,
 Case workers also provide direct support which typically includes assistance to meet the goals and outcomes
 identified in a client’s case plan.

 The average support period will last around 13 weeks.

 Target group
 People who are experiencing or at risk of homelessness, including young people aged 16 to 25, and women and
 children who are experiencing family violence.

 Service delivery
 Services are delivered through funded community service organisations.

 Monitoring and review
 The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
 departmental policies, including those outlined in the service agreement information kit. To determine if
 performance targets have been met, community service organisations funded to deliver homelessness and
 family violence services are required to submit data using the Specialist Homelessness Services Collection
 Resources (SHSC).

 Service providers funded to provide services to clients are required through the service agreement to meet the
 Department of Human Services Standards and can be monitored in relation to their compliance with these
 standards.
 Services providers funded through this activity are subject to independent review and accreditation requirements

                                                          40
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

 under the Department of Human Services Standards, except where exempted by the department.

 Service redevelopment
 Reviews will be undertaken of the homelessness service programs and system models of practice, need/demand
 mapping and associated funding distribution as part of the implementation of the Victorian Homelessness Action
 Plan.

 Under the current National Partnership Agreement – Homelessness funding for Activity 94643 (service system
 enhancement) has been provided until 30 June 2013.

 Victorian Homelessness Action Plan 2011-15 Action Innovation Projects are also funded under Activity 94643.
 In addition to the performance measures below other performance targets and deliverables will be negotiated
 with funded community service organisations to reflect the individual project and tailored specifically to the
 activity being funded..

 Performance measures

 Performance measure 1- Number of episodes of support
 Definition                           The number of episodes of support provided to address and prevent
                                      homelessness.
 Data source                          Specialist Homelessness Services Collection (SHSC)
 Target                               Refer to community service organisation service agreement which will
                                      identify expected annual targets.
 Reporting cycle                      Monthly SHSC data collection
 Instructions and notes               Refer SHSC Manual.


 Performance measure 2: Percentage of clients who achieve case plan goals
 Definition                           Percentage of clients who are assisted to implement and achieve goals
                                      identified in the case plan. A case management plan is a personal plan or
                                      a support agreement that usually has a statement of the client’s problems
                                      or needs, some goals for the client and strategies to achieve those goals.
 Data source                          Specialist Homelessness Services Collection (SHSC)
 Target                               85 per cent of clients who have an agreed plan in place will have some,
                                      most, or all of their goals met.
 Reporting cycle                      Monthly SHSC data collection
 Instructions and notes               Refer to SHSC Manual.

 Key Documents

 Mandatory


 Segmented Waiting List Changes Resource Guide (Not available online. To obtain a copy contact the Program
 and Services Advisor in your region)

 Specialist Homelessness Services Collection Resources
 Homelessness Assistance Program Guidelines 2006–09

 Homelessness Assistance Service Standards
 Supported Accommodation Assistance Act 1994

Non-Mandatory

Opening Doors Framework (Not available online. To obtain a copy contact the Program and Services Advisor in your regi

                                                   41
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


 Integrated family violence response (Not available online. To obtain a copy contact the Program and Services Advisor in
 Case management resource kit for SAAP services
 http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

  SAAP Case Management Quality Improvement Tool
  http://www.fahcsia.gov.au/sa/housing/pubs/homelessness/saap_er_publications/saap_case_mgmt_resource_kit/Pages/default.aspx

  SAAP Family Reconciliation Framework and Guidelines (Not available online.To obtain a copy contact the
  Program and Services Advisor in your region)



 Output: Social Housing




Housing infrastructure – program support (91413)

Output group:        Housing Assistance
Output:              Social Housing


Objectives
To ensure Director of Housing culturally and linguistically diverse tenants and applicants understand information provided to
Description of the service
Translations and on site interpreter services for Director of Housing tenants and applicants
Target group
Public tenant communities and applicants.
Service Delivery
The service is provided by external providers through the department’s language services contracts
Monitoring and review
Monitoring and review is undertaken as part of contract management by the relevant area of department..
Performance measures



 Performance measure 1: Percentage achievement of outcomes in work plan
                           Definition     A measurement of quantitative performance against
                                          the budget
                        Data source       Service provision report including data detailing
                                          progress on outcomes against the contract .

                               Target     Meeting contractual performance measures
                   Reporting cycle        Periodic
           Instructions and notes


Key documents
N/a

Further information

                                                            42
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

N/a).


Housing infrastructure – facilities management (91415)

Output group:      Housing assistance
Output:            Social housing

Objectives
To ensure Director of Housing owned community facilities are managed to achieve outcomes
for public tenants and the local tenant community.
Description of the service
Management of community facilities is undertaken at both the property and the program level
and includes:
   ensuring properties are in compliance with appropriate legislative requirements
   developing processes and systems that ensure facilities and equipment are maintained
    at an appropriate standard
   establishing guidelines and systems for bookings
   in partnership with local tenants, surveying and consulting with tenants to ascertain community requirements of the facil
   working with local tenants with the aim of providing tenants with a role in planning and management of the facilities.

Target group
Public tenant communities.
Service delivery
The service is provided by local housing offices, funded regional community service organisations and tenants groups.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental
determine if performance targets have been met by organisations, the following data collections will be completed:
   a Community Facilities annual property management plan within 90 days after the end of the financial year
   a Community Facilities six-month usage report by 28 February each year and an annual report within 90 days after the e
   an annual Community Facilities Program service provision report detailing emerging trends for the community facilities w
   a Community Facilities Program six-month income and expenditure reports for income such as fees generated from the
    after the end of the financial year.
Service providers funded to provide services to clients are required through the service agreement to meet the Department o
with these standards.




Service redevelopment
HCB is currently reviewing management arrangements for all Director of Housing owned properties that are used for non-re
Director of Housing community facilities to deliver services to either public housing tenants and/or the broader community. T
property by property basis and operational guidelines are being implemented. Leasing arrangements are being reviewed to
facilities will be the subject of a communication strategy coordinated by the department.
HCB has a registration/accreditation initiative for its funded community service organisations. Public Housing Infrastructure P
provider under the regulatory provisions for non-government, not for profit community service organisations contained in Par
2007) or, if they do not manage housing stock, to achieve accreditation through the Homelessness Assistance Standards w
commencement of the housing funded service.

                                                       43
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

The department reserves the right to vary the number of properties in the community facilities program.
Performance measures



 Performance measure 1- Number of community facilities managed
                         Definition    A measurement of quantitative performance against the
                                       work plan.
                       Data source     Property Management report including data on operational
                                       management, equipment maintenance, security systems.
                                       Financial report including data on income generated by the
                                       community facilities.
                             Target    120
                  Reporting cycle      Half yearly
           Instructions and notes



 Performance measure 2- Usage of community facilities
                         Definition    A measurement of quantitative performance against the
                                       work plan.
                       Data source     Service provision report including data on issues, usage
                                       and discussion of trends.
                             Target    Targets to be set by regions/program area for individual
                                       services.
                  Reporting cycle      Half yearly
           Instructions and notes      Community facilities vary from small facilities on elderly
                                       persons estates to large facilities on high density estates.
                                       The target for usage of community facilities is set by
                                       regions taking into account the geographic size of the
                                       region and type of facility.

Key Documents
Mandatory
Community Facilities Stock List by Catchment (available from Program area)
Public Housing Infrastructure Program Guidelines
Non Mandatory
Housing Act 1983
Department of Human Services’ Maintenance Manual

These documents may be used for the advice of service providers when developing their own practice and standards docum

For any queries, contact your regional contact or Housing and Community Building (HCB) Client Services and Programs.
Further information
On average, one hour per week of time is spent on facilities management.
The unit price is set to reflect an estimate of staff time to manage the community facilities. Unit prices for community facilities
salary, allowances, WorkCover, superannuation, management, long service leave, sick leave, leave back fill, annual leave, o
including training, travel and information technology.




                                                        44
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


Support for high risk tenancies brokerage (91417)

Output group:        Housing assistance
Output:              Social housing

Objectives
To contribute to more sustainable tenancy outcomes, through the use of evidence based approaches to improve the suppor
high risk.
Description of the service
This activity provides the department with an increased capacity to meet a diverse range of clients’ housing needs in a flexib
government organisation or a service from a commercial provider.
Target group
High risk clients to sustain their tenancies.
Service delivery
The service is coordinated by departmental staff and can be provided by them or by funded community service organisation
Monitoring and review
Housing and Community Building (HCB) may require community service organisations funded through service agreements
reporting to the regional coordination committees.

Service providers funded to provide services to clients are required through the service agreement to meet the Department o
with these standards.
Performance measures


 Performance measure 1- Number of episodes of assistance
                          Definition    A measurement of quantitative performance against the budget.
                       Data source      As determined by the regional coordination committees.
                              Target    300 statewide
                   Reporting cycle      Periodic
           Instructions and notes

Key documents
Mandatory
Housing and Community Building (HCB) Complaints Management Policy
Public Housing Infrastructure Program Guidelines
Non Mandatory
Housing Act 1983
Public housing policy and procedures manuals
HCB Housing Standards Policy Manual
Residential Tenancies Act 1997
These documents may be used for the advice of service providers when developing their own practice and standards docum
For any queries, contact your regional contact or HCB Client Services and Programs.
Further information:
The funding is based on block funding for support packages.


                                                        45
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions




Housing advocacy and support – advocacy (91421)


Output group:             Housing assistance
Output:                   Social housing

Objectives
To provide advocacy and support services to social housing tenants and prospective public housing tenants in order to assis

Within this overall objective, Social Housing Advocacy and Support Program (SHASP) will assist:
 public housing applicants who have more complex issues in having their housing needs addressed
 in establishing successful social housing tenancies
 in preventing homelessness
 in ensuring the needs of social housing tenants, who are unable to advocate on their own behalf, are met.
Description of the service
SHASP is a Victorian Government initiative to achieve improved housing outcomes for social housing tenants and public ho
sustainable tenancies.
Under this activity, funded community service organisations:
     provide advocacy for those social housing tenants who require assistance with complaints, appeals, rent arrears, at the
      disputes or in the resolution of complex issues or accessing assistance to sustain their tenancy
     provide referral to financial counsellors where required, and other specialist services to address family breakdown, men
     provide assistance to tenants to overcome literacy and language difficulties that prevent them from understanding and r
     involve tenants in the service planning and management of SHASP services.
In order to achieve the above objectives for public housing tenants SHASP providers are expected to work closely with the l
Target group
Social housing tenants requiring advocacy to sustain their tenancies.
Service delivery
The service is provided by funded community service organisations.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental p
determine if performance targets have been met by the organisation, the Specialist Homelessness Service Collection (SHSC
Service providers funded to provide services to clients are required through the service agreement to meet the Department o
with these standards.
Services providers funded through this activity are subject to independent review and accreditation requirements under the D
department
Performance measures



    Performance measure 1- Number of occasions of advocacy
                          Definition   A measurement of quantitative performance against the work plan.
                       Data source     Specialist Homelessness Service Collection (SHSC)
                              Target   3,440 statewide
                   Reporting cycle     Half yearly




                                                         46
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


           Instructions and notes       Note: The SHSC was implemented 1 November 2011 and replaces any
                                        previous data collection systems.

Key documents

Mandatory
Housing and Community Building (HCB) Complaints Management Policy
Public Housing Infrastructure Program Guidelines
Specialist Homelessness Services collection
Non Mandatory
Housing Act 1983
Public housing policy and procedures manual
HCB Housing Standards Policy Manual
Residential Tenancies Act 1997
These documents may be used for the advice of service providers when developing their own practice and standards docum
For any queries, contact your regional contact or Housing and Community Building Client Services and Programs.
Further information
Funding is unit priced based on an average of three hours per occasion of advocacy.




Housing advocacy and support – early housing applicants (91422)

Output group:       Housing assistance
Output:             Social housing

Objectives
To provide advocacy and support services to social housing tenants and prospective public housing tenants in order to assis
Within this overall objective, Social Housing Advocacy Support Program (SHASP) will assist:
   public housing applicants who have more complex issues in having their housing needs addressed
   in establishing successful social housing tenancies
   in preventing homelessness
   in ensuring the needs of social housing tenants, who are unable to advocate on their own behalf, are met.
Description of the service
SHASP is a Victorian Government initiative to achieve improved housing outcomes for social housing tenants and public ho
sustainable tenancies.
Under this activity, funded community service organisations:
   provide assistance to applicants for public housing who are not homeless or eligible for support from another program, i
    requires advocacy and support
   provide referral to financial counsellors where required, and other specialist services to address family breakdown, men
   provide assistance to tenants to overcome literacy and language difficulties that prevent them from understanding and r
   involve tenants in the service planning and management of SHASP services.
In order to achieve the above objectives for public housing tenants, SHASP providers are expected to work closely with the
Target group
Existing and prospective public housing tenants requiring support to access housing.

                                                      47
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Service delivery
The service is provided by funded regional community service organisations.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental p
determine if performance targets have been met by the organisation, the Specialist Homelessness Service Collection (SHSC
Service providers funded to provide services to clients are required through the service agreement to meet the Department o
with these standards.
Services providers funded through this activity are subject to independent review and accreditation requirements under the D
department.
Performance measures



 Performance measure 1: Number of episodes of assistance for early housing

                        Definition   A measurement of quantitative performance against the
                                     work plan.

                      Data source    Specialist Homelessness Service Collection (SHSC)

                           Target    1,400 statewide

                   Reporting cycle   Half yearly

          Instructions and notes     Note: The SHSC was implemented 1 November 2011
                                     and replaces any previous data collection systems.


Key documents

Mandatory
Housing and Community Building (HCB) Complaints Management Policy
Public Housing Infrastructure Program Guidelines
Specialist Homelessness Services collection
Non Mandatory
Housing Act 1983
Public housing policy and procedures manual
HCB Housing Standards Policy Manual
Residential Tenancies Act 1997
These documents may be used for the advice of service providers when developing their own practice and standards docum
For any queries, contact your regional contact or Housing and Community Building CB Client Services and Programs.
Further information
Funding is unit priced based on an average of three hours per episode.




Housing advocacy and support – early housing applicants (91422)

Output group:      Housing assistance
Output:            Social housing

                                                       48
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


Objectives
To provide advocacy and support services to social housing tenants and prospective public housing tenants in order to assis
Within this overall objective, Social Housing Advocacy Support Program (SHASP) will assist:
     public housing applicants who have more complex issues in having their housing needs addressed
     in establishing successful social housing tenancies
     in preventing homelessness
     in ensuring the needs of social housing tenants, who are unable to advocate on their own behalf, are met.
Description of the service
SHASP is a Victorian Government initiative to achieve improved housing outcomes for social housing tenants and public ho
sustainable tenancies.
Under this activity, funded community service organisations:
     provide assistance to applicants for public housing who are not homeless or eligible for support from another program, i
      requires advocacy and support
     provide referral to financial counsellors where required, and other specialist services to address family breakdown, men
     provide assistance to tenants to overcome literacy and language difficulties that prevent them from understanding and r
     involve tenants in the service planning and management of SHASP services.

In order to achieve the above objectives for public housing tenants, SHASP providers are expected to work closely with the
Target group
Existing and prospective public housing tenants requiring support to access housing.
Service delivery
The service is provided by funded regional community service organisations.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental p
determine if performance targets have been met by the organisation, the Specialist Homelessness Service Collection (SHSC
Service providers funded to provide services to clients are required through the service agreement to meet the Department o
with these standards.
Services providers funded through this activity are subject to independent review and accreditation requirements under the D
department.
Performance measures



    Performance measure 1: Number of episodes of assistance for early housing

                          Definition   A measurement of quantitative performance against the
                                       work plan.

                       Data source     Specialist Homelessness Service Collection (SHSC)

                              Target   1,400 statewide

                   Reporting cycle     Half yearly

            Instructions and notes     Note: The SHSC was implemented 1 November 2011
                                       and replaces any previous data collection systems.


Key documents


                                                         49
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Mandatory
Housing and Community Building (HCB) Complaints Management Policy
Public Housing Infrastructure Program Guidelines
Specialist Homelessness Services collection
Non Mandatory
Housing Act 1983
Public housing policy and procedures manual
HCB Housing Standards Policy Manual
Residential Tenancies Act 1997
These documents may be used for the advice of service providers when developing their own practice and standards docum
For any queries, contact your regional contact or Housing and Community Building CB Client Services and Programs.
Further information
Funding is unit priced based on an average of three hours per episode.



Housing advocacy and support – establishment (91423)


Output group:      Housing assistance
Output:            Social housing

Objectives
To provide advocacy and support services to social housing tenants and prospective public housing tenants in order to assis
Within this activity, Social Housing Advocacy Support Program (SHASP) will assist:
   public housing applicants who have more complex issues in having their housing needs addressed
   in establishing successful social housing tenancies
   in preventing homelessness
   in ensuring the needs of social housing tenants, who are unable to advocate on their own behalf, are met.
Description of the service
SHASP is a Victorian Government initiative to achieve improved housing outcomes for social housing tenants and public ho
sustainable tenancies.
Under this activity, funded community service organisations:
   assist in establishing successful public housing tenancies by providing former segment one and three clients, who have
    the Homelessness Support Service program, with a period of tenancy support
   provide referral to financial counsellors where required, and other specialist services to address family breakdown, men
   provide assistance to tenants to overcome literacy and language difficulties that prevent them from understanding and r
   involve tenants in the service planning and management of SHASP services.
In order to achieve the above objectives for public housing tenants, SHASP providers are expected to work closely with the
Target group
Social housing tenants requiring support to establish their tenancies.
Service Delivery
The service is provided by funded community service organisations.
Monitoring and review

                                                      50
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental p
determine if performance targets have been met by the organisation, the Specialist Homelessness Service Collection (SHSC
Service providers funded to provide services to clients are required through the service agreement to meet the Department
with these standards.
Services providers funded through this activity are subject to independent review and accreditation requirements under the D
department.
Performance measures



    Performance measure 1- Number of episodes to establish successful tenancies
                         Definition   A measurement of quantitative performance against
                                      the budget
                       Data source    Specialist Homelessness Service Collection (SHSC)
                            Target    1460 statewide
                   Reporting cycle    Half yearly
            Instructions and notes    Note: The Social Housing Advocacy Support Program
                                      (SHSC) was implemented 1 November 2011 and
                                      replaces any previous data collection systems.

Key documents

Mandatory
Housing and Community Building (HCB) Complaints Management Policy
Public Housing Infrastructure Program Guidelines
Specialist Homelessness Services collection
Non Mandatory
Housing Act 1983
Public housing policy and procedures manual
HCB Housing Standards Policy Manual
Residential Tenancies Act 1997
These documents may be used for the advice of service providers when developing their own practice and standards docum
For any queries, contact your regional contact or Housing and Community Building , Client Services and Programs.
Further information
Funding is unit priced based on an average of 39 hours per episode over six months.




Housing advocacy and support – establishment (91423)


Output group:      Housing assistance
Output:            Social housing

Objectives
To provide advocacy and support services to social housing tenants and prospective public housing tenants in order to assis
Within this activity, Social Housing Advocacy Support Program (SHASP) will assist:
     public housing applicants who have more complex issues in having their housing needs addressed

                                                       51
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

     in establishing successful social housing tenancies
     in preventing homelessness
     in ensuring the needs of social housing tenants, who are unable to advocate on their own behalf, are met.
Description of the service
SHASP is a Victorian Government initiative to achieve improved housing outcomes for social housing tenants and public ho
sustainable tenancies.
Under this activity, funded community service organisations:
     assist in establishing successful public housing tenancies by providing former segment one and three clients, who have
      the Homelessness Support Service program, with a period of tenancy support
     provide referral to financial counsellors where required, and other specialist services to address family breakdown, men
     provide assistance to tenants to overcome literacy and language difficulties that prevent them from understanding and r
     involve tenants in the service planning and management of SHASP services.
In order to achieve the above objectives for public housing tenants, SHASP providers are expected to work closely with the
Target group
Social housing tenants requiring support to establish their tenancies.
Service Delivery
The service is provided by funded community service organisations.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental p
determine if performance targets have been met by the organisation, the Specialist Homelessness Service Collection (SHSC
Service providers funded to provide services to clients are required through the service agreement to meet the Department o
with these standards.
Services providers funded through this activity are subject to independent review and accreditation requirements under the D
department.
Performance measures



    Performance measure 1- Number of episodes to establish successful tenancies
                          Definition   A measurement of quantitative performance against
                                       the budget
                       Data source     Specialist Homelessness Service Collection (SHSC)
                              Target   1460 statewide
                   Reporting cycle     Half yearly
            Instructions and notes     Note: The Social Housing Advocacy Support Program
                                       (SHSC) was implemented 1 November 2011 and
                                       replaces any previous data collection systems.

Key documents

Mandatory
Housing and Community Building (HCB) Complaints Management Policy
Public Housing Infrastructure Program Guidelines
Specialist Homelessness Services collection
Non Mandatory


                                                        52
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Housing Act 1983
Public housing policy and procedures manual
HCB Housing Standards Policy Manual
Residential Tenancies Act 1997
These documents may be used for the advice of service providers when developing their own practice and standards docum
For any queries, contact your regional contact or Housing and Community Building , Client Services and Programs.
Further information
Funding is unit priced based on an average of 39 hours per episode over six months.




Housing advocacy and support – secondary advice (91425)
Output group:      Housing assistance
Output:            Social housing
Objectives
To provide advocacy and support services to social housing tenants and prospective public housing tenants in order to assis
Within this activity, Social Housing Advocacy Support Program (SHASP) will assist:
   public housing applicants who have more complex issues in having their housing needs addressed
   in establishing successful social housing tenancies
   in preventing homelessness; and
   in ensuring the needs of social housing tenants, who are unable to advocate on their own behalf, are met.
Description of the service
SHASP is a Victorian Government initiative to achieve improved housing outcomes for social housing tenants and public ho
sustainable tenancies.
Under this activity, funded community service organisations:
   provide legal tenancy advice to service providers funded by Housing and Community Building (HCB)
   involve tenants in the service planning and management of SHASP services.
In order to achieve the above objectives for public housing tenants, SHASP providers are expected to work closely with the
Target group
Community service organisations funded by HCB requiring advice on tenancy and HCB policy.
Service delivery
The service is provided by Tenants Union Victoria.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental p
require community service organisations funded through service agreements to participate in the following monitoring proce
   providing half-yearly interim data reports by 28 February each year and an annual data report within 90 days after the e
   providing an annual Public Housing Infrastructure Program (PHIP) service provision report within 90 days after the end o
Service providers funded to provide services to clients are required through the service agreement to meet the Department o
with these standards.
Services providers funded more than $200,000 through this activity are subject to independent review and accreditation req
exempted by the department.


                                                     53
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


Performance measures



    Performance measure 1- Number of episodes of secondary legal advice to SHASP
    providers
                          Definition   A measurement of quantitative performance against
                                       the work plan
                       Data source     Client data report (spreadsheet) including data on
                                       suburb, referral source, housing status, housing
                                       provider, and issue.
                                       Service provision report including data detailing
                                       emerging trends, client numbers and support provided.
                              Target   150
                   Reporting cycle     Half yearly
            Instructions and notes


Key documents

Mandatory
HCB Complaints Management Policy
Public Housing Infrastructure Program Guidelines
Non Mandatory
Housing Act 1983
Public housing policy and procedures manual
HCB Housing Standards Policy Manual
Residential Tenancies Act 1997
These documents may be used for the advice of service providers when developing their own practice and standards docum
For any queries, contact your regional contact or HCB Client Services and Programs.
Further information
Funding is unit priced based on an average of two hours per episode.



Housing advocacy and support – legal tenancy advice (91426)

Output group:         Housing assistance
Output:               Social housing


Objectives
To provide advocacy and support services to social housing tenants and prospective public housing tenants in order to assis

Within this activity, Social Housing Advocacy Support Program (SHASP) will assist:
     public housing applicants who have more complex issues to have their housing needs addressed
     in establishing successful social housing tenancies
     in preventing homelessness
     in ensuring the needs of social housing tenants who are unable to advocate on their own behalf are met.

                                                       54
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Description of the service
SHASP is a Victorian Government initiative to achieve improved housing outcomes for social housing tenants and public ho
sustainable tenancies.
Under this activity funded community service organisations:
     provide tenancy legal services to social housing tenants requiring complex (VCAT) legal advice
     provide referral to financial counsellors where required, and to other specialist services to address family breakdown, me
     provide assistance to tenants to overcome literacy and language difficulties that prevent them from understanding and r
     involve tenants in the service planning and management of SHASP services.

In order to achieve the above objectives for public housing tenants SHASP providers are expected to work closely with the l
Target group
Existing social housing tenants requiring legal advice to sustain their tenancies.
Service delivery
The service is provided by Tenants Union Victoria.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental p
and Community Building (HCB) require the Tenants Union of Victoria to participate in the following monitoring processes for
     providing half-yearly interim data reports by 28 February each year and an annual data report within 90 days after the e
     providing an annual Public Housing Infrastructure Program (PHIP) service provision report within 90 days after the end of
Service providers funded to provide services to clients are required through the service agreement to meet the Department o
with these standards.

Services providers funded more than $200,000 through this activity are subject to independent review and accreditation req
exempted by the department.
Performance measures



    Performance measure 1- Number of episodes of legal services to social housing
    tenants in need of complex advice
                          Definition   Episodes - a measurement of quantitative performance
                                       against the work plan
                        Data source     Client data report including data on suburb; referral
                                         source; housing status; housing provider; and issue
                                        Service provision report including data detailing
                                         emerging trends, client numbers and support
                                         provided.

                              Target   90
                   Reporting cycle     Half yearly
            Instructions and notes


Key documents

For any queries, contact your regional contact or HCB, Client Services and Programs.
Mandatory
HCB Complaints Management Policy
PHIP Guidelines

                                                        55
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Non Mandatory
Housing Act 1983
HCB Housing Services Policy and Procedures Manuals
HCB Housing Standards Policy Manual
Residential Tenancies Act 1997




Housing advocacy and support – phone service (91427)

Output group:       Housing assistance
Output:             Social housing

Objectives
To provide advocacy and support services to social housing tenants and prospective public housing tenants in order to assis
Within this activity, Social Housing Advocacy Support Program (SHASP) will assist:
   public housing applicants who have more complex issues are appropriately assisted to have their housing needs addres
   in establishing successful social housing tenancies
   in preventing homelessness
   in ensuring the needs of social housing tenants, who are unable to advocate on their own behalf are met.
Description of the service
SHASP is a Victorian Government initiative to achieve improved housing outcomes for social housing tenants and public ho
sustainable tenancies.
Under this activity funded community service organisations:
   provide statewide telephone advocacy support to social housing tenants and public
    housing applicants.
   provide active referral to regional housing offices, SHASP, social housing providers or other appropriate organisations
   provide referral to financial counsellors where required, and other specialist services to address family breakdown, men
   provide assistance to tenants to overcome literacy and language difficulties that prevent them from understanding and r
   involve tenants in the service planning and management of SHASP services.
In order to achieve the above objectives for public housing tenants, SHASP providers are expected to work closely with the
Target group
Existing social housing tenants and prospective public housing tenants requiring advocacy
to sustain their tenancies.
Service delivery
The service is provided by Tenants Union Victoria.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental p
and Community Building (HCB) will require the Tenants Union of Victoria to participate in the following monitoring processes
   providing half-yearly interim data reports by 28 February each year and an annual data report within 90 days after the e
    and Community Building
   providing an annual Public Housing Infrastructure Program (PHIP) service provision report within 90 days after the end
Service providers funded to provide services to clients are required through the service agreement to meet the Department o
with these standards.

                                                      56
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Services providers funded more than $200,000 through this activity are subject to independent review and accreditation requ
exempted by the department.
Performance measures


 Performance measure 1- Number of occasions of telephone service
                          Definition   Occasions - a measurement of quantitative
                                       performance against the budget based on an average
                                       of one hour per episode.
                       Data source        Microsoft compatible spreadsheet with client data
                                           report including data on suburb; referral source;
                                           housing status; housing provider; and issue
                                          Service provision report including data detailing
                                           emerging trends, client numbers and support
                                           provided.
                             Target    700 statewide
                   Reporting cycle     Half yearly
           Instructions and notes


Key documents
For any queries, contact your regional contact or HCB, Client Services and Programs.
Mandatory
HCB Complaints Management Policy
PHIP Guidelines
Non Mandatory
Housing Act 1983
HCB Housing Services Policy and Procedures Manuals
HCB Housing Standards Policy Manual
Residential Tenancies Act 1997
Further information
Funding is unit priced based on an average of one hour per episode.




Housing infrastructure – tenant participation (91431)

Output group:         Housing assistance
Output:               Social housing

Objectives
To support public tenant participation, in consultative forums on issues relating to their housing
Description of the service
Tenant participation is a key part of Housing and Community Building’s (HCB) commitment
to creating better opportunities for public tenants to actively contribute to decisions affecting
their living environment.


                                                         57
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Tenant participation:
       provides opportunities for tenants to meet with departmental regional and central representatives to help the planning an
       improves the department’s understanding of tenant’s views and provides tenants with the opportunity to become more in
       involves and empowers communities by creating linkages between government and the community, and by increasing t
Public Housing Infrastructure Program (PHIP) funded community service organisations:
       work with existing tenant groups and assist in the development of new groups, in partnership with the peak public tenan
       support and facilitate tenant’s access to initiatives that can enhance tenant’s skills and participation in their communities
        Victoria in Bloom garden competition
       involve tenants in the service planning and management of PHIP services.
The Victorian Public Tenants Association (VPTA), the peak tenant body:
         provides a representative forum for all public tenants.
The garden support service:
         supports and facilitates tenant’s access to initiatives that can enhance tenant’s skills and participation in their commun
          other initiatives as negotiated with the program area.
Target group
         public tenant groups
         emerging tenant groups
         members of the regional tenant forums and tenants attending regional and state-wide forums
         plot holders in community gardens
Service delivery
The services are provided by community service organisations as follows:
       regional PHIP Services
       VPTA, the peak body for public tenants
       the garden support service.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental p
require community service organisations funded through service agreements to participate in the following monitoring proce
       provide six-monthly financial reports for the flexible funds by 28 February each year and an annual financial report within
       provide an annual service provision report detailing progress against the work plan within 90 days after the end of the fin
Service providers funded to provide services to clients are required through the service agreement to meet the Department o
with these standards.
Service redevelopment
During 2012 -13 an evaluation of the Tenant Participation program will occur.
Performance measures



    Performance measure 1- Percentage achievement of outcomes in work plan
                             Definition    Percentage - a measurement of quantitative
                                           performance against the workplan




                                                           58
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


                      Data source Service provision report including data detailing;
                                  progress on development of new tenant groups and
                                  details of the organisations involvement in: the regional
                                  tenant forums, Housing Week, Victoria in Bloom
                                  (regional services), and outcomes against the work
                                  plans.
                                      Financial report including data on use of flexible funds
                                      (regional services).
                             Target   95 per cent
                   Reporting cycle    Annual
          Instructions and notes      Work plans for individual services are negotiated by
                                      the program area responsible for managing the
                                      agreement (regions or central office) and include
                                      tenant participation activities such as attendance at the
                                      regional tenant forums, the tenant employment
                                      program, Housing Week, Victoria in Bloom or relevant
                                      activities for the peak body and the garden support
                                      service.

Key documents
For any queries, please contact your regional contact or HCB, Client Services and Programs.
Mandatory
PHIP Service Workplan (not applicable for tenants groups)
HCB Complaints Management Policy
HCB Tenant Participation Framework (for tenant groups)
PHIP Guidelines (not applicable for tenants groups)
Non Mandatory
Housing Act 1983
Residential Tenancies Act 1997
Further information
Flexible funds provided to SHASP are to be used to support tenants attendance at regional forums and develop tenant gro



Housing infrastructure – tenant participation support to tenant groups (91432)

Output group:       Housing assistance
Output:             Social housing

Objectives
To support tenant groups funded under the Tenant Group Program to provide a representative forum for tenants in their are
Description of the service
Tenant participation is a key part of Housing and Community Building’s (HCB) commitment
to creating better opportunities for public tenants to actively contribute to decisions
affecting their living environment.
Tenant participation provides opportunities for tenants to meet with departmental regional and central representatives to hel
issues.
Funding is provided to support tenant groups to meet the governance requirements
of an incorporated association.


                                                      59
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

The Victorian Public Tenants Association (VPTA) is funded under this activity to support existing public tenants groups.
Tenants groups are funded under this activity to provide a representative forum for all public tenants who reside within its co
Target group
Public tenant groups.
Service delivery
The services are provided by the VPTA, the peak body for public tenants, and tenant groups.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental p
require community service organisations funded through service agreements to participate in the following monitoring proce

     provide PHIP six-monthly financial reports by 28 February each year and an annual financial report within 90 days after
     provide PHIP service provision reports six-monthly by 28 February each year and within 90 days after the end of the fina
     provide PHIP service provision reports detailing emerging trends for the service annually within 90 days after the end of
Service providers funded to provide services to clients are required through the service agreement to meet the Department o
with these standards.
Service redevelopment
During 2012 -13 an evaluation of the Tenant Participation program will occur.


Performance measures


    Performance measure 1- Percentage achievement of outcomes in work plan
                          Definition   Percentage -a measurement of quantitative
                                       performance against the workplan
                        Data source    Service provision report including data detailing
                                       outcomes against the work plan of VPTA or the key
                                       performance measures (tenant groups)
                              Target   95 per cent
                    Reporting cycle    Annual
            Instructions and notes     Work plans for the VPTA will be negotiated by the
                                       program area responsible for managing the agreement
                                       (regions or central office) (not applicable for tenant
                                       groups)

    Performance measure 2 – Number of tenant groups assisted
                          Definition   Groups - a measurement of quantitative performance
                                       against the work plan
                        Data source    Service provision report including data detailing
                                       outcomes against the work plan of VPTA or the key
                                       performance measures (tenant groups)

                              Target   Targets to be set by program area for individual
                                       services
                    Reporting cycle    Half yearly
            Instructions and notes


Key documents

                                                        60
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

For any queries, contact your regional contact or HCB, Client Services and Programs.

Mandatory
PHIP Service Workplan (not applicable for tenants groups)
HCB Complaints Management Policy
HCB Tenant Participation Framework (for tenant groups)
PHIP Guidelines (not applicable for tenants groups)

Non Mandatory
Housing Act 1983

Further Information
Funding to the peak tenant body is based on a unit price for each tenant group supported.
Funding to the tenant groups is based on block funding.
The price for the peak body is set to reflect an estimate of staff time to provide the service and incorporate a provision for sa
sick leave, leave back fill, annual leave, and out of hours meetings. The funding also contains an administrative component
Funding to tenant groups is based on the number of households represented by the group and includes annual grants plus t
provided with administration grants. It is not expected that tenant groups provide information to tenants on housing policy or
office or relevant authority.




Housing infrastructure – tenant participation projects (91433)

Output group:      Housing assistance
Output:            Social housing


Objectives
To improve opportunities and support for tenant participation in decision-making
and community building opportunities.
Description of the service
Tenant participation is a key part of Housing and Community Building’s (HCB) commitment to creating better opportunities fo
Tenant participation involves and empowers communities by creating linkages between
government and the community, and by increasing the opportunities for working together in community building activities.
Community service organisations funded under this activity:
   support tenant’s involvement in a range of community events that reflect their broad range
    of cultural backgrounds.
Target group
Social housing tenants.
Service delivery
The services are provided by community service organisations.
Monitoring and review
HCB require community service organisations funded through service agreements to participate in the following monitoring p
   providing a statement that the funds were used for the purpose for which they were approved
   providing a service provision report detailing outcomes from the funded activity.

                                                       61
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Service providers funded to provide services to clients are required through the service agreement to meet the Department
with these standards.
Service redevelopment
During 2012 -13 an evaluation of the Tenant Participation program will occur.
Performance Measure



    Performance measure 1- Percentage achievement of outcomes in work plan
                          Definition    Percentage - a measurement of quantitative
                                        performance against the budget.
                        Data source      Service report including data on the outcomes from
                                        the event/service
                                           Financial statement.
                              Target    95 per cent
                    Reporting cycle     Annual
            Instructions and notes      Work plans for individual services will be negotiated by
                                        the program area responsible for managing the
                                        agreement (regions or central office)


Key documents
For any queries, contact your regional contact or HCB, Client Services and Programs.
Mandatory
HCB Complaints Management Policy
PHIP Service Work plan (not applicable for tenants groups)
Further information
Funding is based on block funding, submission driven and the price reflects the cost of the project(s).



Housing infrastructure – projects (91441)

Output group:        Housing assistance
Output:              Social housing

Objectives
To provide infrastructure services for public housing tenants.
Description of the service
Community service organisations funded under this activity provide a range of infrastructure services.
Target group
Social housing tenants.
Service delivery
The services are provided by community service organisations.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental p
and Community Building (HCB) require community service organisations funded through service agreements to participate i
     providing a service provision report detailing outcomes from the funded activity.


                                                        62
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Service providers funded to provide services to clients are required through the service agreement to meet the Department
with these standards.
Service providers funded to provide services to clients are required through the service agreement to meet the Department o
with these standards.
Performance measures

    Performance measure 1- Percentage achievement of outcomes in work plan
                          Definition   Outcomes - a measurement of quantitative
                                       performance against the budget
                       Data source     Service provision report including data detailing
                                       progress on outcomes against the work plan

                             Target    95 per cent
                   Reporting cycle     Annual
            Instructions and notes     Work plans for individual services will be negotiated by
                                       the program area responsible for managing the
                                       agreement (regions or central office)

Key documents
For any queries, contact your regional contact or HCB, Client Services and Programs.
Mandatory
PHIP Service Work plan (not for tenant groups)
H&CB Complaints Management Policy
Further information
Funding is based on block funding, submission driven and the price reflects the cost of the project



Housing infrastructure – resources (91451)

Output group:         Housing assistance
Output:               Social housing

Objectives
To provide advice and information to the department on issues that impact on public housing tenancies .
Description of the service
Under this activity, a Public Housing Infrastructure Program (PHIP) funded community service organisation:
     provides advice to the department on housing/tenancy issues; undertakes specific projects relating to the department’s
      identifies and reports to the department on emerging issues, particularly as they relate to SHASP
     involves tenants in the service planning and management of PHIP services.
Target group
Social housing tenants.
Service Delivery
The services are provided by community service organisations.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental p
and Community Building (HCB) require community service organisations funded through service agreements to participate i


                                                       63
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

     providing PHIP service provision report 28 February each year and an annual report within
      90 days after the end of the financial year.
Service providers funded to provide services to clients are required through the service agreement to meet the Department o
with these standards.
Performance measures


    Performance measure 1- Percentage achievement of outcomes in work plan
                          Definition   Outcomes - a measurement of quantitative
                                       performance against the work plan
                       Data source     Service provision report including data detailing
                                       progress on outcomes against the work plan

                             Target    95 per cent
                   Reporting cycle     Half yearly
            Instructions and notes




Key documents

For any queries, contact your regional contact or HCB, Client Services and Programs.
Mandatory
HCB Complaints Management Policy
PHIP Guidelines
PHIP Service Work plan
Non Mandatory
Housing Act 1983
H&CB Housing Services Policy and Procedures Manuals
H&CB Housing Standards Policy Manual
Residential Tenancies Act 1997
Funding guidelines
Funding is based on block funding.
The price is set to reflect an estimate of staff time to provide the service and incorporate
a provision for salary, allowances, WorkCover, superannuation, management, long service leave, sick leave, leave back fill,
administrative component including training, travel and information technology.



Housing infrastructure – training (91452)

Output group:       Housing assistance
Output:             Social housing

Objectives
To provide services to support Social Housing Advocacy Support Program (SHASP) and funded tenant groups
Description of the service


                                                       64
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Under this activity, Public Housing Infrastructure Program (PHIP) funded community service organisations:
     provide accredited advocacy and tenancy based training for SHASP staff
     provide training in computers, governance and management to members of funded tenant groups
     involve tenants in the service planning and management of PHIP services.
Target group
     SHASP workers
     members of funded tenant groups.
Service delivery
The service is provided by Tenants Union Victoria and Victorian Public Tenants Association (VPTA).
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental p
and Community Building (HCB) require community service organisations funded through service agreements to participate i
     providing PHIP service provision report 28 February each year and an annual report within
      90 days after the end of the financial year.
Service providers funded to provide services to clients are required through the service agreement to meet the Department o
with these standards.
Performance measures



    Performance measure 1- Number of days of training conducted
                          Definition   Days - a measurement of quantitative performance
                                       against the budget
                       Data source     Service provision report including data detailing
                                       progress on outcomes against the work plan

                             Target    Agreed number of days for target audience
                   Reporting cycle     Half yearly
            Instructions and notes



Key documents
For any queries, contact your regional contact or HCB, Client Services and Programs.

Mandatory
PHIP Service Work plan
HCB Complaints Management Policy
PHIP Guidelines

Non Mandatory
Housing Act 1983
HCB Housing Services Policy and Procedures Manuals
HCB Housing Standards Policy Manual
Residential Tenancies Act 1997



                                                       65
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions




Housing advocacy and support – garden management (91454)

Output group:        Housing assistance
Output:              Social housing

Objectives
To ensure Director of Housing owned community gardens are maintained to meet health and safety standards and manage
Description of the service
Under this activity, a Public Housing Infrastructure Program (PHIP) funded community service organisation:
     provides day-to-day management of the gardens
     maintains community gardens including equipment to meet health and safety standards
     works in partnership with local tenant communities in the management and service planning of community gardens, and
     involves tenants in the service planning and management of PHIP services.
Target group
Public tenant community gardeners.
Service delivery
The service is provided by funded community service organisations.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental p
require community service organisations funded through service agreements to participate in the following monitoring proce
     providing a Community Gardens six monthly usage report due 28 February each year and an annual report within 90 da
     providing a PHIP service provision report due 28 February each year and an annual report within 90 days after the end
Service providers funded to provide services to clients are required through the service agreement to meet the Department
with these standards.
Performance measures

    Performance measure 1- Number of community garden plots managed
                          Definition   Garden plots - a measurement of quantitative
                                       performance against the budget based on an average
                                       of six hours garden support and one hour community
                                       development (annual figure per plot).
                       Data source     Spreadsheet providing the number of plots in each
                                       community garden

                             Target    837
                   Reporting cycle     Half yearly
            Instructions and notes


    Performance measure 2- Percentage usage of community garden plots
                          Definition   Usage - a measurement of quantitative performance
                                       against the budget
                       Data source     Spreadsheet recording the number of: vacant plots,
                                       unviable plots and tenants on waiting lists for each
                                       garden


                                                       66
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


                             Target    95 per cent
                    Reporting cycle    Half yearly
            Instructions and notes


Key documents
For any queries, contact Housing and Community Building, Client Services and Programs.
Mandatory
PHIP Service Work plan
HCB Complaints Management Policy
PHIP Guidelines
Non Mandatory
Residential Tenancies Act 1997
Further information
Funding is unit priced based on an average of six hours garden support and one hour community development (annual figur
The unit prices are set to reflect an estimate of staff time to provide the service. Unit prices for PHIP incorporate a provision
leave, sick leave, leave back fill, annual leave, out of hours meetings. The funding for this activity also contains an administr
equipment for the garden support service.



Housing infrastructure education services (91455)

    Output group:     Housing assistance
    Output:           Social housing

Objectives
To provide infrastructure services for public housing tenants.
Description of the service
Under this activity, a Public Housing Infrastructure Program (PHIP) funded community service organisation:
     produces tenancy related educational documents for social housing tenants
     involves tenants in the service planning and management of PHIP services.
Target group
Social housing tenants.
Service delivery
The service is provided by the Tenants Union Victoria.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant departmental p
and Community Building (HCB) require community service organisations funded through service agreements to participate i
     providing a PHIP service provision report due on 28 February each year and an annual report within 90 days after the e
Service providers funded to provide services to clients are required through the service agreement to meet the Department o
with these standards.
Performance measures



    Performance measure 1- Percentage achievement of outcomes in work plan

                                                        67
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions


                         Definition   Outcomes - a measurement of quantitative
                                      performance against the budget
                      Data source     Service provision report including data detailing
                                      progress on outcomes against the work plan.

                            Target    95 per cent
                   Reporting cycle    Half yearly
          Instructions and notes


Key documents
For any queries, contact your regional contact or HCB, Client Services and Programs.

Mandatory
PHIP Service Work plan
HCB Complaints Management Policy
PHIP Guidelines
Non Mandatory
Housing Act 1983
HCB Housing Services Policy and Procedures Manuals
HCB Housing Standards Policy Manual
Residential Tenancies Act 1997
Further information
Funding is based on block funding.
The price is set to reflect an estimate of staff time to provide the service and incorporate
a provision for salary, allowances, WorkCover, superannuation, management, long service leave, sick leave, leave back fill,
administrative component including training, travel and information technology.



 Housing infrastructure – community support service (91456)


 Output group:        Housing assistance
 Output:              Social housing

 Objective
 To provide a concierge service on public housing estates. Within this overall objective the community support
 service aims to:
    provide employment, training and career opportunities for public housing tenants
    improve safety, community engagement, ownership and connectedness
    improve health and wellbeing of tenants.




                                                      68
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Description of the service
Under this activity, a Public Housing Infrastructure Program (PHIP) funded community service organisation
provides:
   a concierge service at selected public housing high rise buildings
   information and referral services
   supported employment and training opportunities and career development for public housing tenants
   community development activities.

Target group
Public housing tenants.

Service delivery
The services are provided by funded community organisations.

Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
departmental policies, including those outlined in the service agreement information kit. To determine if
performance targets have been met by organisations, the following data collections will be completed:
   submission of an agreed annual work plan specifying approaches to service delivery
   evidence of training delivery and achieving employment outcomes
   reporting on service , training and employment outcomes as negotiated
   attendance and participation in relevant management meetings between Urban Renewal Place Teams,
    Regional Housing Office and Security
   data reports as requested.
Service providers funded to provide services to clients are required through the service agreement to meet
the Department of Human Services Standards and can be monitored in relation to their compliance with
these standards.
Services providers funded through this activity are subject to independent review and accreditation
requirements under the Department of Human Services Standards, except where exempted by the
department.
Service redevelopment
Housing and Community Building has a registration/accreditation initiative for its funded community service
organisations. Where applicable, PHIP funded providers are required to either register as a housing provider
under the regulatory provisions for non-government, not-for-profit community service organisations contained
in Part VIII of the Housing Act 1983 (as amended 2005) or, if they do not manage housing stock, to achieve
accreditation through the Homelessness Assistance Standards with Housing and Community Building. For
new providers accreditation should be achieved within one year of the commencement of the housing funded
service.
Performance measures



Performance measure 1- Percentage achievement of outcomes in work plan
                       Definition   Assess the effectiveness of the work plan implementation.
                    Data source     Service provision report including data detailing progress on outcomes
                                    against the workplan implementation.
                          Target    95 per cent
                Reporting cycle     Annual
         Instructions and notes

                                                    69
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions



Performance measure 2- Percentage community contact staff are public tenants
                         Definition   Assess the effectiveness of the service in providing public tenant
                                      employment opportunities.
                       Data source    Service provision report including data detailing progress on outcomes
                                      against the workplan.
                            Target    To be set by regions.
                Reporting cycle       Annual
         Instructions and notes


Performance measure 3- Number of public tenant employees gaining employment both within and
outside community contact hours
                         Definition   Assess the effectiveness of the service in providing access to ongoing
                                      employment.
                       Data source    Service provision report including data detailing progress on outcomes
                                      against the workplan.
                            Target    To be set by regions.
                Reporting cycle       Annual
         Instructions and notes

Key documents

For any queries, contact your regional contact or Housing and Community Building, Client Services and
Programs.

Mandatory
PHIP Service Workplan
HCB Complaints Management Policy
PHIP Guidelines



Non Mandatory
Public Housing Employment Program Procedures
Further information
Block grant funding.
The price is set to reflect an estimate of staff time to provide the service and incorporate a provision for
salary, allowances, WorkCover, superannuation, management, long service leave, sick leave, leave back fill,
annual leave and out of hours meetings. The funding also contains an administrative component including
training, travel and information technology.



.




                                                      70
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions




Community Housing Federation of Victoria (94214)


Output group:           Housing assistance
Output:                 Social housing

Objective
To promote and support the community housing sector through access to a peak, member based organisation
representing the views of the community housing providers in Victoria.
Description of the service
To provide support to the community housing sector in Victoria to develop and maintain viable, independent
community housing agencies that provide accessible, affordable and appropriate housing for those most in
need; to actively contribute to the development and evaluation of housing policy at the local, state and national
level; and to support community housing providers to become registered and in so doing, enhance their
governance, management and service delivery capacity.
The service aims to strengthen the Community Housing Federation of Victoria’s (CHFV) organisational capacity
to take up its role as the peak body for community housing in Victoria.
Services and activities provided by CHFV to its members include the following:
   community housing sector development and coordination
   policy development and analysis
   training and professional development
   advocacy
   information and support
   registration support through a Housing and Community Building funded worker.

Target group
Registered housing agencies and exempt organisations such as crisis, refuge and accredited housing support
services.
Service delivery
The service is provided by CHFV and its community housing agency members.
Monitoring and review
The service agreement is monitored and reviewed in accordance with the terms and conditions and relevant
departmental policies, including those outlined in the service agreement information kit. To determine if
performance targets have been met by organisations, the following data collections will be completed:
   submit an annual plan including audited financial statement
   meet with Council of Homeless Persons and Housing and Community Building at least five times per year
   submit data reports as negotiated.
Service providers funded to provide services to clients are required through the service agreement to meet the
Department of Human Services Standards and can be monitored in relation to their compliance with these
standards.

Service redevelopment
Housing and Community Building will review this service agreement to assess whether CHFV has the support
of the community housing sector, to verify whether it is meeting its mandate of representing the membership,
and to determine the key outputs of CHFV for the future.
Performance measures



                                                      71
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

Performance measure 1- Meetings with Council of Homeless Persons and Housing and Community
Building
                            Definition   To provide support to the community housing sector through
                                         advocacy
                         Data source     CHFV
                               Target    Five meetings per year
                     Reporting cycle     Annual
              Instructions and notes


Performance measure 2- Growth in membership
                            Definition   Increased number of members (to undertake projects that raise
                                         issues or support community housing agencies to understand or
                                         manage their business more effectively and efficiently) to ensure
                                         support of the sector
                         Data source     CHFV
                               Target    To increase membership by five each year
                     Reporting cycle     Annual
              Instructions and notes


Performance measure 3- Consultative meetings
                            Definition   To provide advocacy on behalf of the community housing sector
                         Data source     CHFV
                               Target    One meeting per year
                     Reporting cycle     Annual
              Instructions and notes

Key documents

Mandatory
Housing Act 1983
Our Regulatory Framework: Housing Registrar
Housing Provider Framework Lease and Property Management Agreement
Homelessness Assistance Program Guidelines




 Remote Indigenous housing (94512)

 Output group:      Housing assistance
 Output:            Social housing

 Objective
 To provide funding to assist with the transition of Indigenous Community Housing Organisations (ICHOs) from
 the Commonwealth Government’s former Community Housing Infrastructure Program (CHIP) to the Victorian
 community housing system.


                                                    72
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions

 Description of the service
 As part of the Council of Australian Governments (COAG) reform agenda and the subsequent National
 Partnership on Remote Indigenous Housing (NPRIH), Victoria assumed administrative responsibility for
 transitioning Indigenous Community Housing Organisations (ICHOs) from operating under CHIP to operating
 as part of Victoria’s community housing system on 1 July 2009. ICHOs can choose to transition through one of
 three options:
  registration as a housing agency;
  partnership with a registered housing agency; or
  accreditation.

 To reduce the impact of the transition on ICHOs, those ICHOs that were already receiving operational funding
 will continue to do so during the transition phase.

 Capacity building funding is also available to ICHOs to support their transition to operate as part of the
 Victorian community housing system. This funding, which is paid as a grant, is available until the end of June
 2013.

 Additional funding is also available for ICHOs engaged in the transition to undertake repairs and maintenance
 on former CHIP properties and is paid as grants.
 Target group
 ICHOs and Indigenous tenants who live in former CHIP properties.
 Service Delivery
 ICHOs own and manage these properties on behalf of their communities. Property and tenancy management
 is either delivered in house, by a real estate agent or by a housing agency.
 Monitoring and review
 Housing and Community Building (HCB) may require ICHOs funded through service agreements to participate
 in monitoring processes for this funded activity.
 Performance reporting will be required in line with the reporting requirements of the NPRIH.
 Service providers funded to provide services to clients are required through the service agreement to meet the
 Department of Human Services Standards and can be monitored in relation to their compliance with these
 standards.

 Performance measures


 Performance measure 1- Number of properties managed
                              Definition   The number of properties under management of ICHOs
                           Data source     Indigenous Community Housing Organisations (ICHOs)
                                 Target    469
                       Reporting cycle     On request from the Department of Human Services
                Instructions and notes

Key documents

N/a

Further information
Operational funding is provided recurrently on a monthly, in advance subsidy basis. Ad hoc payments may be
made through a variation to the service agreement, generally three times a year in September, December and
March. Funding is provided for costs associated with delivering housing services, namely staffing.




                                                     73
Department of Human Services Policy and Funding Plan 2012-15
Chapter six – Activity Descriptions




                                      74

								
To top