MBA’S NATIONAL MORTGAGE
CONFERENCE & EXPO 2009 Tampa Convention Center • Tampa, Fla.
February 17–20, 2009
MBA’S NATIONAL MORTGAGE
CONFERENCE & EXPO 2009 Tampa Convention Center • Tampa, Fla.
2008 has been a year of landmark legislation for the real Visit the conference exhibit hall and network with key decision makers, obtain qualified leads
estate finance industry. This summer’s Housing and and explore special demonstrations of industry related products, technologies and services
that can help you reach your goals in 2009.
Economic Recovery Act (HERA) is already bringing new
challenges to servicers, while mortgage professionals Who Should Attend
wait to see what developments October’s Emergency Residential mortgage loan servicers including senior management, servicing managers,
department heads, default managers, customer service managers, service providers,
Economic Stabilization Act (EESA) will bring.
attorneys and other servicing personnel.
Servicing executives are acutely aware that to be Opening General Session on Wednesday, February 18
successful they must continuously evaluate operational Keynote Speaker: Dave Barry sponsored by
efficiencies, stay current on regulatory and legislative Pulitzer Prize-Winning Columnist and Best-Selling Author
changes and develop new and competitive strategies to
maximize the bottom line. Dave Barry, syndicated humor columnist, has appeared in
more than 500 newspapers in the United States and abroad during the
Join your peers in Preserving the Dream at MBA’s National Mortgage Servicing last 25 years. Winner of a Pulitzer Prize for Commentary in 1988, Barry has
Conference & Expo 2009. Panel sessions, conducted by seasoned industry professionals, written 30 books, two of which were used as the basis for the CBS sitcom
government agency officials and secondary market investors appeal to a variety of interest Dave’s World. Barry has also made many television appearances on CBS’s
and experience levels, and include such topics as bankruptcy and foreclosure management, Late Show with David Letterman.
outsourcing and off-shoring, servicing specialty loan products, agency updates, customer
retention strategies, regulatory and legal issues and more.
Conference Schedule Program subject to change
Tuesday, February 17 10:45 a.m.–12:15 p.m. Thursday, February 19 12:30 p.m.–1:45 p.m.
Concurrent Sessions Luncheon in the Exhibit Hall
7:30 a.m.–7:00 p.m. • Servicing Government Loans 7:30 a.m.–5:00 p.m.
Conference Registration • Mortgage Litigation: Current Trends and Issues Conference Registration
• Loan Level Analytics 2:00 p.m.–3:30 p.m.
8:30 a.m. 8:00 a.m.–9:00 a.m.
Golf Tournament • Next Generation Servicers New Member Breakfast Concurrent Sessions
• Transforming Distressed Asset Analysis,
4:00 p.m.–6:00 p.m. 12:15 p.m.–1:30 p.m. 8:00 a.m.–9:15 a.m. Decisioning and Resolution Execution via
HUD/VA Subcommittee Meeting Luncheon in the Exhibit Hall Coffee Break Advanced Analytics
4:00 p.m.–7:00 p.m. 1:30 p.m–3:00 p.m. 9:15 a.m.–10:45 a.m. • Bankruptcy Best Practices
Exhibit Hall Open Concurrent Sessions Concurrent Sessions • Foreclosure and Post-Foreclosure Challenges
6:00 p.m.–7:00 p.m.
• Bankruptcy Litigation in Today’s New World • Innovative Payment Strategies in an 3:30 p.m.–4:30 p.m.
Welcoming Reception in the Exhibit Hall • Fannie Mae/Freddie Mac Update Economic Downturn Loan Administration Committee Meeting
• Lessons Learned from the Credit Crisis: How • Compliance Issues Around Loss Mitigation
to Build a Sustainable Servicing Operation • Focus on the Economy: A Regional and Friday, February 20
Wednesday, February 18 for the Future National Perspective
7:30 a.m.–6:30 p.m. • From Reactive to Proactive: Leveraging 8:30 a.m.–9:00 a.m.
10:30 a.m.– 4:30 p.m.
Conference Registration Technology for Process Improvements Coffee break
Exhibit Hall Open
8:30 a.m.–10:00 a.m. 3:00 p.m.–3:15 p.m. 9:00 a.m.–12:30 p.m.
10:45 a.m.–11:00 a.m.
Opening General Session Refreshment Break Default Super Session
Coffee Break in the Exhibit Hall
Keynote Speaker: Dave Barry 3:15 p.m.–4:45 p.m. 12:30 p.m.
11:00 a.m.–12:30 p.m.
sponsored by: Concurrent Sessions Conference Concludes
10:00 a.m.–2:00 p.m. • “E” to the Rescue, Solving Real World Issues • Servicing Reverse Mortgages
Exhibit Hall Open in Servicing and Loss Mitigation • New Mortgage Market Conditions Require
• Disposition of REO Properties: Altruistic or New Rules for Engagement: Investors,
10:15 a.m.–10:45 a.m. Standard Solutions?
Coffee Break in the Exhibit Hall Servicers and Borrowers
• Multichannel Customer Contact Strategies • The Blending of Lending — Customer Service
4:00 p.m.–6:30 p.m. Meets Risk Mitigation
Exhibit Hall Open • Get Registered: Vacant Property Registration
5:30 p.m.–6:30 p.m.
Strategies and Updates
Opening Reception in the Exhibit Hall
Wednesday, February 18 Next Generation Servicers
Servicing Government Loans The next generation servicer will look very different than existing servicing operations. As a
Hear from government officials as they discuss the latest changes and proposals to FHA, reaction to the current mortgage crisis, new capabilities will be driven by requirements and
RHS, Ginnie Mae and VA programs currently impacting servicing operations. expectations of investors, clients and the public. Join our panelists as they discuss the issues
of transparency, improved technology, homeowner assistance/loss mitigation, portfolio
Mortgage Litigation: Current Trends and Issues monitoring, bidding, asset management and disposition, collateral analysis and much more.
Servicers can expect to see increased state and federal litigation surrounding servicing
activities. Borrowers seeking to stop foreclosure or obtain monetary damages for product Bankruptcy Litigation in Today’s New World
features are placing increased focus on servicing practices. Business parties also seeking to Explore relevant bankruptcy issues, cases and litigation trends that mortgage servicers,
minimize losses are turning to the courts to resolve contractual conflicts. This panel focuses investors and their lawyers face. Learn from a variety of discussions aimed at reviewing the
on recent cases, including mandated loss mitigation, application of the Truth in Lending problems and challenges of today’s hostile environment, including the role of affidavits and
Act (TILA), Qualified Written Requests and RESPA, foreclosure/REO litigation and servicer declarations vs. the necessity of live testimony. The panel also reviews best practices for
responsibilities under hazard insurance contracts. The panel also updates attendees on servicers boarding new loans and the role of MERS as it relates to enforcement of obligations
initiatives of NACTT and the US Trustee’s Office. in default.
Loan Level Analytics Fannie Mae/Freddie Mac Update
The increase of loan defaults in today’s mortgage market has necessitated that servicers This must-attend session features an exclusive panel of Fannie Mae and Freddie Mac
proactively manage their portfolios to prevent losses. To do so, they must first have a business experts as they discuss the latest information on key servicing issues, including
clear understanding of any potential risks. Unfortunately, the standard tools of yesterday loss mitigation efforts, foreclosure processes, investor reporting and remitting, bankruptcy
simply aren’t enough to get the job done. Servicers need higher levels of detailed data and and much more.
more sophisticated analytical models to effectively mitigate risk. This session provides an
overview of the latest data and analytics available to assist servicers with high-level portfolio
management. Examine how servicers are accessing powerful loan-level data and combining
it with advanced analytical models to gain detailed insight on estimates of defaults, loss,
property valuation and fraud, as well as optimizing loss mitigation strategies.
4 MBA’s National Mortgage Servicing Conference & Expo 2009
Lessons Learned from the Credit Crisis: How to Build a Sustainable Servicing Multichannel Customer Contact Strategies
Operation for the Future In today’s challenging environment, increasing customer contact is a critical component of
During the past year, critical issues in the mortgage industry have centered on the end of collections and customer service effectiveness. Now is the time for a fresh look at ways to
the housing boom, the credit crunch, underwriting practices and approaches to managing optimize the channels available for informing customers of the various account treatments
distressed assets. Industry experts discuss liquidity, management strategies, float income, and associated services offered by their lender. This presentation provides an overview of
compliance, hedging costs and portfolio analytics. In addition, loss mitigation, new approaches the various customer contact strategies deployed by servicers, and the lessons learned.
to customer service and retention, technology scalability, personnel risk management, trend
analyses reporting and metrics are addressed.
Thursday, February 19
From Reactive to Proactive: Leveraging Technology for Process Improvement Innovative Payment Strategies in an Economic Downturn
Now more than ever, servicers must scour every aspect of their operations to identify The most critical challenge facing mortgage servicers today is simply getting paid. The
processes that can be simplified, eliminated or automated. A panel of servicers, technology economic downturn has fueled a significant increase in mortgage delinquencies and
experts and business process consultants discuss how to gain productivity improvements foreclosures, which are at an all-time high. This session takes a close look at the new
using a proven evaluation approach. They identify areas where automation is possible, approaches and solutions premier mortgage servicers are implementing to increase
ways to implement improvements without disrupting current operations and methods for payments and reduce collection costs.
Compliance Issues Around Loss Mitigation
“E” to the Rescue, Solving Real World Issues in Servicing and Loss Mitigation With all the improvements to loss mitigation, it seems nearly inconceivable that it would
Business challenges in today’s servicing and loss mitigation environment have never been create a new wave of litigation. This session delves into issues regarding communications
greater. Increased levels of loss mitigation, loan workout and foreclosure management with homeowners during loss mitigation. In addition, panelists discuss recent FDCPA case
require tremendous amounts of human effort. Hear from industry experts on the business developments effecting mortgage loan servicing.
process and technology sides of this issue to learn how going “E” can solve real world
business problems. Focus on the Economy: A Regional and National Perspective
Join this session and hear from economists and industry analysts as they discuss the latest
Disposition of REO Properties: Altruistic or Standard Solutions? economic data that could impact your business. What are current regional and national
An increase in foreclosure rates based on current economic conditions is impacting servicer economic trends suggesting for future performance? Which demographic changes could
liquidity and reducing neighborhood property values. In this environment, managing REOs is influence servicing operations in the future? What economic factors could influence servicing
a challenging endeavor. This session evaluates property disposition alternatives using case costs and profitability?
studies and provides best practices for marketing and selling REOs.
Servicing Reverse Mortgages Transforming Distressed Asset Analysis, Decisioning and Resolution Execution
The growth of the reverse mortgage loan product presents new challenges and opportunities via Advanced Analytics
for many lenders. Reverse mortgage growth and the slowing of real estate values throughout The application of distressed asset analytics can mitigate over $80 million in losses for every
the country increases the need for timely and relevant information about reverse mortgage $500 million in projected losses. Given the volume and complexity of today’s distressed
loans. A panel of industry professionals discusses innovative servicing techniques and asset problem, there is a rapidly emerging need for analytics that can improve efficiencies
strategies to equip the mortgage servicer with the knowledge and tools to fully understand and maximize cash flow. Panelists outline the most critical, distressed asset analysis/
the reverse mortgage loan product. resolution challenges, discuss relevant data and trends and examine analytics solutions.
New Mortgage Market Conditions Require New Rules of Engagement: Investors, Get Registered: Vacant Property Registration Strategies and Updates
Servicers and Borrowers With high default rates and increasing numbers of vacant properties, our industry is faced with
The time is now for servicers, investors and public policy-makers to align and redraw the the task of ensuring that properties are preserved and protected. Participants in this panel
rules of engagement. How and when should a distressed mortgage be modified to maximize include servicers, government representatives and preservation vendors, who discuss best
the objectives and commercial interests of the investor, servicer and borrower? How can we practices for addressing such concerns. The panel addresses how the industry is developing a
measure the potential benefits to communities and the potential risks to taxpayers? Join our national registration alternative to local vacant property registration requirements.
panelist as they share research data that can provide benefits to servicers, investors, policy-
Bankruptcy Best Practices
makers and borrowers.
Bankruptcy has become more complex and the last year is no exception, as it has brought
The Blending of Lending — Customer Service Meets Risk Mitigation about many new factors that impact how the real estate finance industry manages its day-to-
Mortgage and home equity lenders are facing many obstacles right now. Yet, consumers day operations. This session reviews bankruptcy case law and trends, as well as industry best
always require credit products to meet short- and long-term needs. With a consolidated view practices to provide you with a better understanding of how bankruptcy impacts your business.
of each customer’s account relationships, banks are able to assess the potential for offering
debt consolidation, mortgage refinance and installment loan products, all at the same
time. Attend this session to learn how lenders are offering benefits to existing clients while
enhancing customer loyalty and mitigating loss.
6 MBA’s National Mortgage Servicing Conference & Expo 2009
Foreclosure and Post-Foreclosure Challenges Friday, February 20
Today’s climate requires up-to-the-minute information to assist servicers with the Default Super Session
daily management of foreclosures. This session highlights trends in foreclosure loans. Join your colleagues at this popular Super Session to discuss the latest issues in the area
It addresses a summary of trends, including the review of tighter lending standards, of default servicing, including collections, loss mitigation, foreclosure and bankruptcy.
forbidding prepayment penalties, regulating high-cost loans, counseling hotlines and Facilitators guide the discussion through such default hot topics as delinquency trends
publicly funded refinance programs, as well as an in-depth discussion of judicial and loss mitigation strategies for second mortgages, working with borrowers in bankruptcy
intervention in the mortgage foreclosure process. and much more.
Servicing Today: Early Intervention and Loss Mitigation
Register for a special preconference course on February 17
CampusMBA, the education division of MBA, is pleased to present a special one-day Register for CampusMBA’s Servicing Today: Early Intervention and Loss Mitigation, which
interactive course that provides essential early intervention skills to loan counselors and takes place on February 17, to start your Servicing Conference experience off with an
front line servicing staff who handle initial contact with homeowners experiencing hardship important look at loss mitigation today and return to your office with new knowledge and
or having difficulty meeting their payments. This course also provides key loss mitigation skills that are sure to positively impact your business. This is also a great opportunity for
business knowledge and practical solutions to those responsible for performing and servicing managers to view what education is available, and then work with CampusMBA
monitoring loss mitigation workouts. Registration for this program is open exclusively to to bring it to their front line staff.
registered attendees of MBA’s National Mortgage Servicing Conference & Expo 2009.
Please Note: Attendees of this course must first be registered attendees of MBA’s To register: Call (800) 348-8653 or register online at www.campusmba.org.
National Mortgage Servicing Conference & Expo 2009. Separate registration is required to
attend this course.
Extend Your Reach
Exhibits Diamond Gold TPC Tampa Bay
Visit http://events.mortgagebankers.org/servicing2009 for MBA’s When architect Bobby Weed first surveyed the property for
National Mortgage Servicing Conference & Expo 2009 exhibit the design of TPC Tampa Bay, he chose a horse to be his
opportunities and Exhibitor Prospectus. For more information call (202) all terrain vehicle across wetlands and open flats of native
557-2791 or (202) 557-2792 or email email@example.com. Relaxation Station grasses. After moving hundreds of thousands of yards of
dirt and adding 17 years of maturity for the native cypress,
Advertising Keynote Speaker, oaks and pines surrounding the wetlands and bunkers,
Advertise in MBA NewsLink and Mortgage Banking® magazine to Conference Hotel Keys TPC Tampa Bay has evolved into one of the most beautiful
promote your company before, during and after MBA’s National
and exciting courses in Florida.
Mortgage Servicing Conference & Expo 2009. For print advertising Conference Junior Padfolios
opportunities, call (203) 834-8832 or send an email to advertising@ Since being built in 1991, the facility has earned
Conference Badge Holders,
mortgagebankers.org to get premium placement and learn more Tournament Golf Balls Bronze numerous accolades, including a four-and-a-half star
about additional opportunities that are available. rating in Golf Digest’s Places to Play. It has annually
Sponsorships Platinum been voted the top golf course in the Tampa Tribune’s
Sponsorship of MBA’s National Mortgage Servicing Conference & Golf Tournament Awards
Readers Choice Awards and has also been named the
Expo 2009 is a highly visible, cost-effective way to reach managers top golf facility in West Central Florida and one of the top
Business five in the state by the readers of Florida Golf Magazine.
in servicing, default, customer service, escrow and reporting, as well Communications Center
as foreclosure and bankruptcy attorneys, consultants and many other
mortgage professionals. Various levels of conference sponsorship
represent excellent opportunities to tailor a visibility program that meets
your specific marketing needs, while positioning your company as a
leader in the industry. Take advantage of this chance to deliver your
company’s message to more than 1,000 attendees before, during and
after the conference. For more information call (202) 557-2790 or email
For more information call (202) 557-2781
or email firstname.lastname@example.org.
Shotgun Scramble Golf Tournament
Player Information Please type or print legibly. Photocopy entire form for additional Payment Information Fees: _____ (No. of people) × $225 = __________
registrations. $225 per person, includes continental breakfast, green fees, cart, driving range usage and golf balls.
□ Payment Enclosed (Check Payable to Mortgage Bankers Association)
Player 1 First Name MI Last Name Handicap
Bill my: □ VISA □ MasterCard □ American Express □ Discover
Player 2 First Name MI Last Name Handicap
Credit Card Account # Expiration Date
Player 3 First Name MI Last Name Handicap
Name As it Appears on Card
Player 4 First Name MI Last Name Handicap
Address if Different from Above
Rental Information Payment for rented clubs is made at the TPC Tampa Bay upon
receipt of golf clubs. Signature Date
Will you need to rent golf clubs? Please check the appropriate box. For questions, contact email@example.com.
Player 1 □ Yes □ No if yes, □ Men’s □ Women’s □ Left-handed □ Right-handed
Player 2 □ Yes □ No if yes, □ Men’s □ Women’s □ Left-handed □ Right-handed $225 per person, includes continental breakfast, green
Player 3 □ Yes □ No if yes, □ Men’s □ Women’s □ Left-handed □ Right-handed fees, cart, driving range usage and golf balls.
Player 4 □ Yes □ No if yes, □ Men’s □ Women’s □ Left-handed □ Right-handed
Tuesday, February 17, 2009 • 8:30 a.m. • Shotgun Start
Note: Traditional-style golf shoes, flat-soled athletic shoes or soft spikes may be worn on the golf course. Continental Breakfast included in price
Please fax completed form with payment information to (202) 721-0247.
Golf Tournament Registration Information Advance payment is required for green fees in order to guarantee starting times. If you wish to set up
your own foursome, please do so by providing the names of all individuals with full payment for each.
In conjunction with MBA’s National Mortgage Servicing Conference & Expo 2009, preferred tee
Once space has been reserved with proper payment, you are then responsible for that space and are
times have been reserved. If you wish to participate, please complete the attached application. MBA
given the right to cancel green fees at any time prior to 5:00 p.m. on January 30, 2009.
encourages you to make your golf reservation early, as tee times are limited and available on a first-
come, first-served basis. The maximum number of players is 144. After the first 144 have registered, To play in the golf tournament, you must be registered for MBA’s National Mortgage Servicing
the remaining players will be put on a waiting list. Conference & Expo 2009.
Note: If it is necessary to cancel, requests should be made in writing and emailed or faxed. Fax your cancellation request to (202) 721-0247 or email firstname.lastname@example.org.
Please note that no refunds will be made if notice of cancellation is received after January 30, 2009.
Travel and Registration Information
Five Easy Ways to Register Phone Mail* Express Mail*
Online (Credit card) (800) 793-6222, select option 3 Payable to: Mortgage Bankers Association Payable to: Mortgage Bankers Association
http://store.mortgagebankers.org Monday–Friday, 9:00 a.m.–5:00 p.m. ET Mail to: Mortgage Bankers Association Mail to: Mortgage Bankers Association
Fax (Credit card) PO Box 403945 c/o Bank of America Lockbox Services
(202) 721-0247 Atlanta, GA 30384-3945 Lockbox 403945
6000 Feldwood Road
College Park, GA 30349
(800) 793-6222, select option 3
* Use Express Mail for overnight deliveries to meet registration cutoff dates. Express mail only ensures postmark date for registration fees. Please allow 3–5 working days for processing and confirmations.
Conference Registrant Information Substitutions and car rentals. You can make your travel arrangements Hertz: www.hertz.com; (800) 654-2200;
You can register for the conference as well as make hotel Send requests in writing to the attention of “Registra- Monday through Friday, 24 hours a day. A proposed schedule Hertz Discount number: 316138
reservations through our secured Web store. Simply visit tion Substitutions” and include a $50 processing fee. will be sent to you immediately. Reservations will include
www.mortgagebankers.org and click Conferences & You may email your substitution request to meetings@ 5–10 percent savings depending on the destination and
The cutoff date for discounted hotel rates is January 19. This
Events. You may reserve hotel accommodations only after mortgagebankers.org. meeting. You may also call our official air carriers and car
does not ensure availability of rooms. If rooms are available
you have registered and paid for MBA’s National Mortgage In order to guarantee that your name will appear on the Final rental agencies directly.
until January 19, you will receive the discounted hotel rate.
Servicing Conference & Expo 2009. Registration List, substitutions must be received by January To contact Travel Incorporated, call (800) 524-3002. If not After January 19, reservations are accepted on a space
Note: Registrant badges can only be picked up by the registered 16. After January 16, all substitutions must be done on site. using Travel Incorporated please use the codes below when available basis only, and you may be charged the regular
individual unless prior arrangements have been made. making travel arrangements to ensure that you receive the
Cancellations and Refunds hotel rate. In order to receive MBA’s special negotiated room
Guest Policy appropriate discounts. rate, you must follow the hotel reservation instructions
• Cancellations received on or before January 16: Full
Each registrant is limited to one paid guest. A guest refund minus $50 processing fee Airfare Discounts outlined in your registration confirmation letter. Please do
is defined as a spouse, significant other, friend or an • Cancellations received January 17–February 9: 50 Please ask your travel or airline agent to use the following not call the hotel directly.
adult child (18 or over) who is not in an industry-related percent penalty applied to all registration cancellations airline code when making your MBA travel arrangements. Hotel Single* Double*
occupation. Co-workers or associates in the industry • February 9: No refunds made after this date Using the appropriate airline code will ensure discount Marriott Tampa Waterside Hotel and Marina — City View City View
may not use the guest registration category. Cancellation requests should be sent to the attention savings for you and help MBA track its airline volume. Headquarter Hotel $204 $204
of “MBA Cancellations.” You may email your cancella- 700 South Florida Avenue Bay View Bay View
Important Deadlines to Remember American: (800) 433-1790;
Tampa, FL 33602 $214 $214
January 16: Early conference registration /final registra- tion request to email@example.com. In the Airline Code number: Index #20340
Embassy Suites Tampa – Downtown Convention Center $240 $260
tion list / substitutions unlikely event of program cancellation, MBA will refund 100
Car Rental Discounts 513 South Florida Avenue
percent of registration fees paid. MBA assumes no liability Tampa, FL 33602
January 19: Cutoff for hotel rooms MBA members can obtain discounts by contacting the
for any penalty fees on airline tickets, deposits for hotel The Westin Tampa Harbour Island $199 $209
In order to receive your registration confirmation car rental agency directly and providing the identification
accommodations or any other fees, charges, penalties or 725 South Barbour Island Boulevard
and hotel information in time, register before January number. Tampa, FL 33602
other incidental costs that a registrant might incur as a
16. If you do not receive your registration confirmation Avis: www.avis.com; (800) 831-8000;
consequence of a program cancellation. Hotel cutoff: January 19, 2009
within seven days, please call MBA at (800) 793-6222, Avis Worldwide Discount number: A369400
select option 3. Travel Information
Budget: www.budget.com; (800) 527-0700; Attire: Business Casual
Please contact Travel Incorporated, MBA’s official travel
Budget Discount number: T495200 NO AUDIO OR VIDEO TAPING OF THE PROGRAM PERMITTED
10 agency, to take advantage of special discounts on airfare
MBA’s National Mortgage Servicing Conference & Expo 2009 Registration Form
Tampa Convention Center Tampa, Fla. February 17–20, 2009
Early registration received with payment by Jan. 16, 2009: On-site registration fees apply between Feb. 13–20, 2009: □ Guest registration fee: $295 (See registration information for the
□ MBA Member* $985 □ Nonmember $1,650 □ MBA Member* $1,285 □ Nonmember $1,895 guest policy.)
Regular registration received with payment after Jan. 16, 2009:
Guest’s Name Nickname for Badge
□ MBA Member* $1,185 □ Nonmember $1,850
Registrant Information Please type or print. Photocopy form for additional registrants. Payment Information
□ Payment Enclosed (Check Payable to: Mortgage Bankers Association)
Mr./Ms. First Name MI Last Name
Bill my: □ VISA □ MasterCard □ American Express □ Discover
Nickname Title Customer ID No.**
Credit Card Account No. Expiration Date
Amount of Charge
Name As it Appears on Card
City State Zip
Address if Different from Above
Business Phone Number Business Fax Number
Email Address (please provide to receive confirmations via email)
Please return this form with proper payment to Mortgage Bankers Association. See “Five Easy Ways to
Previous Employer if Employed Less than Two Years Register” for address information.
* Subject to membership verification. ** To identify your Customer ID Number, please see the printed
optional diversity Questions number located next to your name on the mail panel or call (800) 793-6222, select option 3. (Not required
Your answers to this section are optional. The use of this information is restricted to MBA and is being to register.)
requested to enhance MBA’s continuing efforts to increase diversity within its membership. Your individual
information will not be provided to any external source or organization. Are you: □ Male □ Female □ If you have special needs addressed by the Americans with Disabilities Act, please check here and
attach a statement regarding your particular needs.
Do you identify yourself as a member of any of the following racial and/or ethnic groups (check all that apply):
□ Hispanic / Latino □ Black / African-American □ Asian / Asian-American/Pacific Islander
□ Native Hawaiian /American Indian /Native American □ White / Caucasian □ None of the above_____________
FOR OFFICE USE ONLY ATTN: DEPARTMENT 1—Meetings Meeting # M2902054 Source Code B1 CPE 14 pts. CMB 3 pts.
ID Co ID Order # Operator Date
You can earn up to 14 CPE Credits
by attending this conference. You
can also earn 3 points toward your
Certified Mortgage Banker (CMB)
Earn up to 14 CPE credits for your participation in MBA’s
National Mortgage Servicing Conference & Expo 2009. The
conference is a basic, group live offering; with no prerequisite
or advanced preparation required.
Mortgage Bankers Association (MBA) is registered
with the National Association of State Boards of
Accountancy (NASBA) as a sponsor of continuing
professional education on the National Registry of
CPE Sponsors. State boards of accountancy have
final authority on the acceptance of individual
courses for CPE credit. Complaints regarding registered sponsors may be
addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue,
North, Suite 700, Nashville, TN, 37219-2417, www.nasba.org.
The Certified Mortgage Banker (CMB) designation
is the industry standard of professional success.
It symbolizes respect, credibility, ethics, and
achievement within real estate finance. Earning a
CMB instantly places you at the top of our dynamic
industry and makes you a part of the elite group
that has achieved the highest level of professional success.