Heidi Anderson BA 296-3
Homework #3
Zachman Framework : Personal Insurance Business
Strategy Sales Claims Compensation Analysis Entity Class of Insurance Policy Claim Payment Risk Report Activity Policy Offerings Write Policies Adjudicate Underwrite Risk Evaluation Location Central Office Local broker Local Broker Regional Offices Interspersed People Upper Management Brokers Adjusters Bookkeepers Statisticians I Technicians Time Scale Yearly Daily Weekly Monthly Monthly Motivation Optimize Revenue Maximize Customers Settle Fairly Accuracy Model Effectively
Zachman Framework : Data Warehouse Development
Scope Data Information on insurance industry, market and risks Function Model market and risks Network Link central office, brokers, and statistical sources Central Server and network Organization Central office, regional offices and local brokers Schedule Major decision Criteria Optimize Revenue, Minimize risk
Enterprise Model
System Model
Agent performance, Underwriting Performance, Agent Sales support Products, sales,
Manage risk, sales, claims, underwriting
Central office, regional office and local brokers
Development of data warehouse
Ease flow of information, Clean Records
Data collection and processing
Nodes at regional offices, brokers Local networks
System developers
Technical Model
Policies Claims
Data collection Local processing Describe customer, policy and claim specifics
Local system administrators
Development and implementation of local databases Daily
Ease and accuracy of data storage
Components
Customer fields Coverage fields Claim fields Adjustment fields Local risk fields
IP addresses
Brokers, Data entry specialists, administrative assistants
Real time
Ease and accuracy of data processing Accuracy of data processing