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RXQ Customer Drop Submitted by Supplier Process Flow

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					  Document 07-3B                                         RXQ. 10.4.2 Customer Drop
   (revised 1-25)                                Submitted by Supplier Process Flow Diagram




Customer



          Supplier sends
        Drop Request to                                  Supplier receives
      Distribution Company                                Drop Rejection
                (??)


Supplier


                                                                                                                         Supplier
                                                       Distribution Company                Pending                   permitted to send
                                                                                 No                      Yes
                                                             sends Drop                 Enrollment for               Drop Request for
                                                       Rejection to Supplier             this Supplier                  a Pending        Yes
                                                            (??) (??) (??)                    (??)                      Enrollment
      Distribution Company                                                                                                 (??)
          receives Drop
      Request from Supplier
                                                                                                                        No

                                                            No                            No


                                        No

                                                                                         Customer
                                                           Contains the               currently being
                              Account identity   Yes                           Yes                             Yes
                                                            required                   served by the
                                confirmed
                                   (??)
                                                       elements (?? and ??)              Supplier                                              1
                                                                                      submitting the
                                                                                       Drop Request
                                                                                            (??)
                                                                                                                                                   1
Distribution Company
                                                     RXQ. 10.4.2 Customer Drop
  Document 07-3B
                                             Submitted by Supplier Process Flow Diagram                                                         No further
                                                                                                                                              action required

                                                                                                                                                       No




                                                                                                                          Customer receives     Customer
                                                                                                                                                                Yes
                                                                                                                                               permitted to
                                                                                                                          Drop confirmation
                                                                                                                               letter(s)      rescind Drop                2
                                                                                                                                                   (??)
Customer
           No


                                                                                                     Supplier sends Drop
                                                                          Supplier             Yes
                                                                                                     confirmation letter to
             Supplier       Yes          Supplier        No
                                                                     required to send
           permitted to                wants to cancel                                                     Customer
                                                                    Drop confirmation                        (??)
           cancel Drop                     Drop                     letter to Customer
               (??)                         (??)                             (??)
                                                   Yes
                                                                                    No
                                                                                                          No further
                  Supplier receives                                                                     action required
                 Drop Confirmation
Supplier                                                                                                                                                                  3

                                                                                                                       Distribution Company
                                                              Distribution Company                                           sends Drop
                                                                                          Yes
                                                              required to send Drop                                     confirmation letter
                                                              confirmation letter to                                        to Customer
                                                                    Customer                                                    (??)
                                                                       (??)
                Distribution Company
                                                                            No
                      sends Drop
    1               Confirmation                                   No further
                      to Supplier                                action required

                                                                            No


                                                                    Customer
                                                                  currently being        Yes
                                                                     served by
                                                                 another Supplier                                                                                         4
                                                                        (??)
                                                                                                                                                                      2
Distribution Company
 Document 07-3B
                                           RXQ. 10.4.2 Customer Drop
                                   Submitted by Supplier Process Flow Diagram
             No further
           action required


               No




           Customer wants
                             Yes    Customer contacts
 2         to rescind Drop          Supplier to cancel                                                                                                   Customer receives
                                                                                                                                                     Reinstatement confirmation
                                      Pending Drop
                                                                                                                                                              letter (s)




Customer

                                                                                                                            Is Supplier
                                          Supplier                     Supplier receives                                                      Yes          Supplier sends
                                                                                                                            required to
                                    sends Reinstatement                 Reinstatement                                   send Reinstatement                 Reinstatement
     3                             Request to Distribution                Rejection                                        confirmation                  confirmation letter
                                         Company                                                                                letter
                                                                                                Supplier receives                   No
                                                                                           Reinstatement Confirmation                               No further action required

Supplier

                                                                         Distribution
                                                                       Company sends                                                           Distribution Company
                                                                                                          Distribution Company                  sends Reinstatement
                                                                   Reinstatement Rejection                       processes
                                                                       to the Supplier                                                           confirmation letter
                                                                                                          Reinstatement Request
                                                                                                         and sends Reinstatement
                                                                                                                                                            Yes
                                                                                No                         Confirmation to the
                                                                                                                 Supplier

                                   Distribution Company                    Account                                                                Is Distribution
                                                                                              Yes
                                          receives
                                   Reinstatement Request
                                                                           identity
                                                                          confirmed
                                                                                                                                                Company required to
                                                                                                                                                send Reinstatement
                                                                                                                                                                                      5
                                                                             (??)                              Customer                            confirmation
                                                                                                    No       currently being                           letter
                                                                                                               served by                                    No
                                                                                                            another Supplier
                                                             No further action required
                                                                                                                                             No further action required
                                                                                                                                                                                  3
Distribution Company                                                                                                     Yes
                                               RXQ. 10.4.2 Customer Drop
  Document 07-3B
                                       Submitted by Supplier Process Flow Diagram

                                                                                                                                                      Customer receives
                                                                                                                                                  Reinstatement confirmation
                                                                                                                                                           letter (s)



Customer
                                                                            Supplier processes
                                                                              Reinstatement
                                                                                 Request                                       Supplier
                                                                      Yes
                                                  Account                                                                   required to send
                Supplier receives                                                                                                                     No
                                                  identity                                                                   Reinstatement                      No further
              Reinstatement Request                                                                                         Confirmation to                   action required
                                                 confirmed
                                                    (??)                          Supplier                                    Distribution
                                                                              required to send                                 Company
                                                                                                      No    No further
                                                       No                      Reinstatement                  action
                                                                            confirmation letter to           required                Yes
                                                                                  Customer

                                                                             Yes                                                Supplier
                                                  Supplier                                                                sends Reinstatement
                                           sends Reinstatement                Supplier sends                                Confirmation to
                                          Rejection to Distribution           Reinstatement                              Distribution Company
                                                 Company                    confirmation letter
Supplier                                                                       to Customer



              Distribution Company        Distribution Company                                                           Distribution Company
               sends Reinstatement        receives Reinstatement                                                         receives Reinstatement
  4           Request to the current             Rejection                     No further action required                     Confirmation
                     Supplier
                       (??)                                                                    No


                                                                                        Distribution
                                                                                                                            Distribution Company
                                                                                     Company required
                                                                                                            Yes              sends Reinstatement
                                                                                   to send Reinstatement
                                                                                                                                 confirmation
                                                                                     confirmation letter
                                                                                                                              letter to Customer
                                                                                        to Customer



                                                                                                                                                                                4
Distribution Company
                                              RXQ. 10.4.2 Customer Drop
  Document 07-3B
                                      Submitted by Supplier Process Flow Diagram

                                                                                                                                               Customer receives
                                                                                                                                               Drop confirmation
                                                                                                                                                   letter (s)



Customer
                                                                         Supplier processes
                                                                           Drop Request
                                                                                                                          Supplier
                                                Account            Yes                                                required to send
               Supplier receives                                                                                     Drop Confirmation         No       No further
                                                identity
                 Drop Request                                                                                          to Distribution                action required
                                               confirmed
                                                  (??)                                                                    Company
                                                                             Supplier
                                                                          required to send        No   No further
                                                     No                  Drop confirmation               action
                                                                              letter to                 required
                                                                             Customer                                          Yes


                                                                                                                           Supplier
                                                 Supplier                    Yes
                                                                                                                          sends Drop
                                         sends Drop Rejection to                                                       Confirmation to
                                          Distribution Company             Supplier sends                           Distribution Company
                                                                         Drop confirmation
                                                                         letter to Customer
Supplier

              Distribution Company       Distribution Company                                                       Distribution Company
              sends Drop Request to          receives Drop                No further action required                    receives Drop
  5            the current Supplier             Rejection                                                               Confirmation
                       (??)
                                                                                          No


                                                                                 Distribution
                                                                              Company required                        Distribution Company
                                                                                                       Yes
                                                                                 to send Drop                        sends Drop confirmation
                                                                             confirmation letter to                     letter to Customer
                                                                                   Customer



                                                                                                                                                                        5
Distribution Company

				
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posted:10/12/2012
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