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WHAT IS EMPLOYEE ENGAGEMENT Amazon Web Services

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WHAT IS EMPLOYEE ENGAGEMENT Amazon Web Services Powered By Docstoc
					Driving Employee Engagement




                  Gary Tomlinson
         Head of Human Resources
                8th December 2011
What Makes The Difference?




                             The Kia Approach
Engagement




             The Kia Approach
Disengagement




                The Kia Approach
Kia Overview


  Hyundai-Kia 4th largest car manufacturer in
  the World


  2010 sold over 5.7 million cars Worldwide


  40,000 + employees in operations in 167
  different nations


  Kia Motors UK Ltd is a wholly owned
  subsidiary of our HQ in South Korea


  Our engagement story starts in 2006…




                                                The Kia Approach
WHAT IS EMPLOYEE
 ENGAGEMENT?




          The Kia Approach
Ladder Of Engagement



                       Discretionary effort
        Behavioural
                       Decisions & actions we take



                       Feelings connected to the organisation

        Emotional      Pride, passion, commitment
                       What do I do best?



                       Rational understanding & belief in the
         Mental        company
                       How do I fit in?


                                          The Kia Approach
Rosa Parks




             The Kia Approach
Bob Geldof




             The Kia Approach
DOES IT MAKE A
 DIFFERENCE?



          The Kia Approach
Engagement Makes The Difference

        Fortune "100 Best" versus the Stock Market 1998 - 2001

      18.20%



                          10.97%


                                             5.70%                      5.31%




   Reset Annually        Buy & Hold         S&P 500                  Russell 3000

           Fortune "100 Best"                            Market
                                                                     Source: Frank Russell Company


 Investing in employee engagement is not charitable, it makes financial sense

                                                  The Kia Approach
Employee Engagement = Customer Engagement


  9
                                                8.5                        8.7
 8.5
  8
 7.5
                          6.8                  7.1                  Introduction of
  7                                                                 Global Survey
 6.5
                           6.5
  6
          5.3
 5.5
  5
          5.1
 4.5
  4
         2007           2008                  2009                     2010
                                  Year

                    Customer Survey      Engagement Survey




                                                 The Kia Approach
WHAT ARE THE
  BARRIERS
     OF
ENGAGEMENT?

        The Kia Approach
Barriers To Engagement




                         Credit                      Integrity
          Expectations
                         Crunch




                                  The Kia Approach
HOW DO WE BUILD
 ENGAGEMENT?


          The Kia Approach
What Are The Top Drivers Of Employee Engagement?


     1) Senior Leadership

     2) Understanding & belief
     in company direction

     3) Direct line manager

     4) Involvement/consultation
     on company decisions

     5) Understanding of key
     business issues

     6) Training & development

                                    Source: Towers Perrin Employee Engagement report 2005




                                              The Kia Approach
Driving Engagement


                     LEADERSHIP




     ENGAGING                               INTERNAL
     MANAGERS                            COMMUNICATIONS




                                  The Kia Approach
Leadership




             The Kia Approach
Internal Communications



                                                               Commitment

                                                                 Leadership
                                           Involvement             actions
                                                               • Performance
                                              Two-way           Management
                       Understanding
                                           interventions
                                                              •Team briefings
                                          Engages people
                       Communication        in the ‘how’
        Awareness
                        interventions
                                            • Employee
        Mass media      Clarifies ‘why’       Forums
         • Intranet    • Presentations        • Project
          • Emails                          involvement


         Mental - Where do I fit in?      Emotional - What do I do best?


                                                      The Kia Approach
What Actions Are Key For Managers To Build Engagement?


  Communicating a clear vision
  for the future

  Building trust in the organisation

  Involving employees in decision
  making that will affect them

  Demonstrating commitment to
  the company’s values

  Being seen to respond to
  feedback

  Demonstrating genuine
  commitment to employees’ well
  being
                                          Source: Towers Perrin Employee Engagement report 2005



        Managers drive employee engagement through their behaviour

                                                    The Kia Approach
Engaging Managers


                              GROW
                             Coaching




      Change               Developing                 360 Degree
     Management             Managers                  Development




                             Talent
                           Management


             Increased Internal promotions to 50% in 2011

                                              The Kia Approach
Stretch Assignments


                          High
                                                                                                   Danger Zone
                                                STEADY PACE OF CHANGE
                                                                                                   Success unlikely
                                                                                                   Excessive challenge inhibits
                                                                                                   Mismanaging top talent
    Degree of Challenge




                                                                  Smart Stretch
                                                                  Success probable, but not
                          Medium




                                                                  guaranteed
                                                                  Moderately high challenge
                                                                  and high development value
                                                                  Optimising ROI of top talent
                                   Stagnation
                                   High probability of success
                                   Minimal stretch and
                                   development value
                          Low




                                   Underutilising top talent

                                   Low                                 Medium                                    High


                                                                  Degree of Risk

                                                                                       Source: Growing Your Company’s Leaders, Fulmer & Conger


                                                                                           The Kia Approach
Key Lessons

      Engagement starts from the top


      Engagement is a process not an
      event


      Solutions more important than
      over analysis


      Take action!




                                       The Kia Approach
KIA Motors - The Power to Surprise




                Thank you

				
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