RXQ Customer Drop Submitted by Supplier Process Flow by alicejenny

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									  Document 07-5C                                        RXQ. 10.4.2 Customer Drop
   (revised 2-15)                               Submitted by Supplier Process Flow Diagram




Customer



          Supplier sends
        Drop Request to                                 Supplier receives
      Distribution Company                               Drop Rejection
            (10.3.3.2)                                     (10.3.3.7)


Supplier


                                                                                                                        Supplier
                                                      Distribution Company                 Pending                  permitted to send
                                                                                No                      Yes
                                                            sends Drop                 Enrollment for               Drop Request for
                                                      Rejection to Supplier             this Supplier                  a Pending        Yes
                                                             (10.3.3.7)                   (10.3.3.6)                   Enrollment
      Distribution Company                                                                                             (10.3.3.8)
          receives Drop
             Request
            (10.3.3.2)
                                                                                                                       No

                                                           No                            No


                                       No

                                                                                        Customer
                                                          Contains the               currently being
                             Account identity   Yes                           Yes                             Yes
                                                            required                  served by the
                               confirmed
                               (10.3.3.3)
                                                           elements                      Supplier                                             1
                                                           (10.3.3.4)                submitting the
                                                                                      Drop Request
                                                                                        (10.3.3.5)
                                                                                                                                                  1
Distribution Company
                                                        RXQ. 10.4.2 Customer Drop
  Document 07-5C
                                                Submitted by Supplier Process Flow Diagram                                                        No further
                                                                                                                                                action required

                                                                                                                                                         No



                                                                                                                            Customer receives     Rescission
                                                                                                                                                 permitted by     Yes
                                                                                                                            Drop confirmation
                                                                                                                                 letter (s)        customer                 2
                                                                                                                                (10.3.3.9)        (10.3.3.10)
Customer
           No


                                                                                                       Supplier sends Drop
             Supplier                       Supplier                        Supplier             Yes
                                                                                                       confirmation letter to
                              Yes                           No
           permitted to                   wants to cancel              required to send                      Customer
           cancel Drop                        Drop                    Drop confirmation                      (10.3.3.9)
           (10.3.3.11)                     (10.3.3.11)                letter to Customer
                                                                           (10.3.3.9)
                                                      Yes
                                                                                      No
                                                                                                            No further
                   Supplier receives                                                                      action required
                  Drop Confirmation
Supplier        (10.3.3.5 and 10.3.3.6)                                                                                                                                     3

                                                                                                                         Distribution Company
                                                                 Distribution Company                                          sends Drop
                                                                                            Yes
                                                                 required to send Drop                                    confirmation letter
                                                                 confirmation letter to                                       to Customer
                                                                       Customer                                                 (10.3.3.9)
                                                                       (10.3.3.9)

                Distribution Company
                                                                              No
                      sends Drop
    1                Confirmation                                     No further
                      to Supplier                                   action required
                (10.3.3.5 and 10.3.3.6)
                                                                               No


                                                                       Customer
                                                                    currently being        Yes
                                                                       served by
                                                                   another Supplier                                                                                         4
                                                                      (10.3.3.10)
                                                                                                                                                                        2
Distribution Company
 Document 07-5C
                                              RXQ. 10.4.2 Customer Drop
                                      Submitted by Supplier Process Flow Diagram
              No further
            action required


               No




           Customer requests   Yes     Customer contacts                                                                                                    Customer receives
 2            Rescission               Supplier to cancel                                                                                               Reinstatement confirmation
              (10.3.3.10)                Pending Drop                                                                                                            letter (s)
                                          (10.3.3.10)                                                                                                           (10.3.3.13)


Customer


                                                                           Supplier receives                                  Supplier
                                                                            Reinstatement                                 required to send                    Supplier sends
                                              Supplier                                                                     Reinstatement         Yes          Reinstatement
                                                                              Rejection
                                       sends Reinstatement                   (10.3.3.14)                                 Confirmation letter                confirmation letter
     3                                Request to Distribution
                                             Company
                                                                                                                            to Customer
                                                                                                                             (10.3.3.13)
                                                                                                                                                               to Customer
                                                                                                                                                                (10.3.3.13)
                                     (10.3.3.10 and 10.3.3.11)                                   Supplier receives
                                                                                            Reinstatement Confirmation              No
                                                                                                    (10.3.3.12)                                        No further action required
Supplier
                                                                             Distribution                                                        Distribution Company
                                                                           Company sends                                                          sends Reinstatement
                                                                       Reinstatement Rejection                                                     confirmation letter
                                                                                                             Distribution Company
                                                                           to the Supplier                                                            to Customer
                                                                                                                    processes
                                                                             (10.3.3.14)                                                               (10.3.3.13)
                                                                                                             Reinstatement Request
                                                                                                            and sends Reinstatement
                                                                                                                                                               Yes
                                                                                    No                        Confirmation to the
                                                                                                                    Supplier                          Distribution
                                                                                                                   (10.3.3.12)                     Company required
                                      Distribution Company               Account identity
                                              receives                                           Yes                                             to send Reinstatement
                                      Reinstatement Request
                                                                            confirmed
                                                                          (10.3.3.12 and
                                                                                                                                                 Confirmation letter to                  5
                                     (10.3.3.10 and 10.3.3.11)                                                                                          Customer
                                                                            10.3.3.14)                             Customer                            (10.3.3.13)
                                                                                                       No       currently being
                                                                                                               served by another                               No
                                                                                                                   Supplier
                                                                 No further action required                       (10.3.3.10)
                                                                                                                                               No further action required
                                                                                                                                                                                     3
Distribution Company                                                                                                         Yes
                                               RXQ. 10.4.2 Customer Drop
  Document 07-5C
                                       Submitted by Supplier Process Flow Diagram

                                                                                                                                                            Customer receives
                                                                                                                                                        Reinstatement confirmation
                                                                                                                                                                 letter (s)
                                                                                                                                                                (10.3.3.13)


Customer
                                                                             Supplier processes
                                                                               Reinstatement
                                                                                  Request                                     Supplier
                                                                      Yes
                                                  Account                        (10.3.3.6)                               required to send
                Supplier receives                                                                                                                  No
              Reinstatement Request          identity confirmed                                                     Reinstatement Confirmation              No further
                    (10.3.3.6)                   (10.3.3.18)                                                         to Distribution Company              action required
                                                                                  Supplier                                  (10.3.3.17)
                                                                              required to send
                                                                               Reinstatement           No   No further
                                                       No
                                                                            confirmation letter to            action
                                                                                                                                     Yes
                                                                                  Customer                   required
                                                                                 (10.3.3.13)
                                                                                                                   Supplier sends Reinstatement
                                                                             Yes
                                                  Supplier                                                               Confirmation to
                                           sends Reinstatement                                                        Distribution Company
                                                                               Supplier sends
                                          Rejection to Distribution                                                         (10.3.3.17)
                                                                               Reinstatement
                                                  Company                    confirmation letter
                                                 (10.3.3.18)                    to Customer
Supplier                                                                         (10.3.3.13)


              Distribution Company        Distribution Company                                                           Distribution Company
               sends Reinstatement        receives Reinstatement                                                         receives Reinstatement
  4           Request to the current             Rejection                    No further action required                      Confirmation
                     Supplier                   (10.3.3.18)                                                                    (10.3.3.17)
                    (10.3.3.6)                                                                No


                                                                                    Distribution                            Distribution Company
                                                                                 Company required                            sends Reinstatement
                                                                               to send Reinstatement        Yes
                                                                                                                                 confirmation
                                                                                 confirmation letter                          letter to Customer
                                                                                    to Customer                                   (10.3.3.13)
                                                                                     (10.3.3.13)


                                                                                                                                                                             4
Distribution Company
                                              RXQ. 10.4.2 Customer Drop
  Document 07-5C
                                      Submitted by Supplier Process Flow Diagram

                                                                                                                                                     Customer receives
                                                                                                                                                     Drop confirmation
                                                                                                                                                          letter (s)
                                                                                                                                                         (10.3.3.9)


Customer
                                                                      Supplier processes
                                                                        Drop Request
                                                                                                                           Supplier
                                                 Account
                                                                         (10.3.3.10)
                                                                Yes
                                                                                                                       required to send
               Supplier receives                 identity                                                             Drop Confirmation         No     No further
                 Drop Request                   confirmed                                                               to Distribution              action required
                  (10.3.3.10)                  (10.3.3.16)                                                                 Company
                                                                            Supplier                                      (10.3.3.15)
                                                                       required to send       No
                                                                                                      No further
                                                     No               Drop confirmation
                                                                                                    action required
                                                                      letter to Customer
                                                                           (10.3.3.9)                                           Yes

                                                                                                             Supplier sends Drop Confirmation to
                                                 Supplier                 Yes                                       Distribution Company
                                         sends Drop Rejection to                                                          (10.3.3.15)
                                                                        Supplier sends
                                          Distribution Company        Drop confirmation
                                                (10.3.3.16)           letter to Customer
Supplier                                                                   (10.3.3.9)



              Distribution Company       Distribution Company                                                       Distribution Company
              sends Drop Request to          receives Drop             No further action required                receives Drop Confirmation
  5            the current Supplier             Rejection                                                                 (10.3.3.15)
                    (10.3.3.10)                (10.3.3.16)
                                                                                      No


                                                                                Distribution
                                                                            Company required                           Distribution Company
                                                                                                       Yes
                                                                       to send Drop confirmation                      sends Drop confirmation
                                                                            letter to Customer                           letter to Customer
                                                                                 (10.3.3.9)                                   (10.3.3.9)



                                                                                                                                                                         5
Distribution Company

								
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