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Intel NetMerge ADE Sales Guide1

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					Intel CT ADE Sales Guide


        Intel® NetMerge™ CT Application
            Development Environment
                  Sales Guide
            This document presents a collection of tools designed
            to help sales professionals understand the product,
            CT ADE, its value to the development community, and
            answers to common questions, objections, and
            obstacles to selling. Please send suggestions and
            additional questions to the product manager,
            (mailto:Lyle.Cowen@Intel.com), or call (415) 332-
            5656 x1310.



            Product Description ......................................................................... 2
              What is it? .................................................................................... 2
              Why?............................................................................................ 2
              Is it a programming language or a library? ................................... 2
              Do you have a graphical programming interface? ....................... 3
              Does it support text-to-speech? ................................................... 4
              Does it support voice recognition? ............................................... 4
              What languages are supported in the ActiveX platform? ............. 5
              What operating systems are supported? ..................................... 5
              Which Dialogic system releases are supported? ......................... 5
              What digital protocols are supported?.......................................... 5
              What about VoIP? ........................................................................ 6
              Does CT ADE support all Intel Dialogic products? ....................... 6
              Does CT ADE support Linux? ...................................................... 6
              Is there an evaluation version? How much does it cost? ............ 7
              Does Intel offer training or consulting for CT ADE? ..................... 7
              How long does it take to learn? .................................................... 7
              How do I get technical support? ................................................... 8
            Customer Profiles ............................................................................ 8
              Application Models ....................................................................... 8
              Business Models .......................................................................... 9
              Developer Models ...................................................................... 10
            Positioning ..................................................................................... 11
              What’s the Rapid Application Development (RAD) about? ........ 11
              What kind of applications is this good for? ................................. 12
              What about performance? Is there a CPU overhead penalty? .. 12
              Is CT ADE an open platform? .................................................... 14
              Does CT ADE work with Web Services? ................................... 15


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              Does CT ADE allow the application access to low-level hardware
              features? .................................................................................... 15
              Why should I use CT ADE when there are “free” APIs from Intel?
              ................................................................................................... 16
            Competition ................................................................................... 17
              Company ................................................................................... 17
              Product Maturity ......................................................................... 18
              Environment Choice................................................................... 18
              Extensibility ................................................................................ 18
              Licensing Model ......................................................................... 18
            Compelling Events......................................................................... 19
              Unavailability of older hardware models .................................... 19
              Speech has arrived – Are you ready? ........................................ 19
              Free Rides Are Over .................................................................. 19
              Dataflex Closes US Doors ......................................................... 20




Product Description

What is it?
      Programming environment for telephony applications


Why?
      C / C++ programming is difficult (complex, verbose, and arcane)
      Hardware APIs (Dialogic or anyone’s) are difficult (complex, verbose, and
      arcane)
      Different devices and networks need different APIs and protocols

      With CT ADE, each of these is simplified into a single, high-level function
      set



Is it a programming language or a library?
      Both are available.
             ADL is a high-performance run-time platform with a C-like
      proprietary language with built-in telephony functions
             ADX (ActiveX objects) is a library that can be used with all
      Microsoft Windows programming languages that support the COM
      interface




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      Example ADL code:
            dec
                  var line : 2;
                  var digit : 1;
            enddec
            program
                  TrunkAnswerCall();
                  MediaPlayFile("GREET.VOX");
                  MediaW aitDigits(1);
                  digit = MediaGetDigitBuffer();
                  MediaClearDigitBuffer();
                  MediaPlayFile("MSG" & digit & ".VOX");
                  TrunkDisconnect();
                  restart;
            endprogram


      Example ADX calls in Visual Basic code
            Dim line As String
            Dim digit As String
            VoiceBocx1.AnswerCall()
            VoiceBocx1.PlayFile("GREET.VOX“)
            digit = VoiceBocx1.GetDigits()
            VoiceBocx1.ClearDigits()
            VoiceBocx1.PlayFile("MSG" & digit & ".VOX")
            VoiceBocx1.DisconnectCall()




Do you have a graphical programming interface?
      ADL includes an icon based program designer that generates ADL code.
      This automatically-generated code can be augmented or modified by the
      developer.

      Here’s an example – wait for a call, play a welcome prompt, play a menu
      of choices, and route control based on response.




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      Developers working with ADX can use the graphical programming tools
      available for their chosen programming environment.


Does it support text-to-speech?
      Yes.
             SAPI 5.0 / 5.1 TTS
             Nuance Vocalizer
             SpeechWorks Speechify
             L&H RealSpeakHost



Does it support voice recognition?
      Yes.
             SAPI 5.0 ASR
             Nuance 7
             SpeechWorks 6.5
             Philips SpeechPearl 2000




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What languages are supported in the ActiveX
platform?
      Visual Basic
      Visual C++
      Visual FoxPro
      Delphi
      PowerBuilder
      Javascript
      C#
      VB.NET

      Any other language that supports the COM controls



What operating systems are supported?
              Windows NT and 2000
              Windows XP is on the roadmap – to follow driver support (SR 5.1.1
      FP 1)



Which Dialogic system releases are supported?
              Latest supported release is SR 5.1.1 SP1
              SR 6.0 (PCI and cPCI) in the works
              Normally CT ADE works without update on new system releases



What digital protocols are supported?
      T1 CAS
      ISDN (PRI and BRI)
      SS7
      E1/R2

      Any protocol supported by Dialogic’s Global Call library – PDK or ICAPI
      For ISDN, all major switch protocols are supported, e.g. 4/5ESS, DMS
      100, QSIG, CTR4, …
      Transfer is supported for Two B-Channel Transfer (ISDN), Hook-Flash (T1
      CAS)




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What about VoIP?
      Just released CT ADE v8.2 SP1 that includes support for IPLink boards –
      features include:
             H.323
             Embedded Stack
             G711 (64k Alaw and Ulaw), G723.1 (5.3k and 6.4k), G729 (Annex
      A and B), GSM Full Rate
             Media streaming through the GlobalCall API, not IPML

      V8.3 (expected Q1 2003) will support HMP 1.0



Does CT ADE support all Intel Dialogic products?
      Just about. See the support matrix:




      The release notes shipped with CT ADE provide our customers with
      earliest notice of problems that real applications will encounter, whether
      using CT ADE or the C API. For specific cases, review the release notes
      on FDBL (and below) – search for “PTR.”




Does CT ADE support Linux?
      Our sales team is working now to define the business potential for Linux
      application development tools. Like any other investment decision, if we
      see the business case that will justify the development expense, we will
      follow the market requirements. If you have interested customers, we’d
      like to know. Please forward functional and price-point requirements to
      the product manager.

      An alternative being considered is to interface CT ADE with the Intel OPS
      high-availability platform. The client would be a CT ADE Windows
      NT/2000 application; the server would be an OPS hardware platform
      running Linux. This would be less expensive to develop but has a more
      restricted market. Again, let us know if you find interest in this solution.




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Is there an evaluation version? How much does it
cost?
      The evaluation software provides all of the development features but a
      restricted run-time that works only with a simulated phone line (software
      included in the kit). Works on any PC, including laptops, that have a
      sound card.

      It’s free! Download from
      http://www.intel.com/network/csp/products/ct_ade.htm -
      Download your version




Does Intel offer training or consulting for CT ADE?
      Yes.
      Visit
      http://www.intel.com/network/csp/products/ct_ade.htm
      then link to

             Consulting – Jumpstart service - fixed price training and
      development service. Consulting services can also be customized to fit
      specific needs of your customer, if the JumpStart as defined service does
      not. For additional information and sales support, contact Mark Karan at
      Mark.Karan@Intel.com, (973) 967-5223.

              CT ADE Training – Scheduled classroom training available in
      New Jersey and Santa Clara



How long does it take to learn?
      For ADX, if you already know VB, C, Delphi, or other COM compatible
      language, you need a day or so to work with the sample programs and
      extensive on-line help

      For ADL, you can be productive following one week of training or self-
      study – can follow sample programs for most of the major trunk types and
      media operations

      One of the quickest ways to learn any new skill is by following examples.
      Here is a list of sample programs provided with each development kit.



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How do I get technical support?
      Provided by your Intel Dialogic distributor – backed up by Intel factory
      support engineers




Customer Profiles
      The sections below identify several of the “markets” for CT ADE. These
      definitions are intended to highlight the particular mindset a prospect might
      have when considering the application development choices available. It
      is important to understand, however, that CT ADE is a development tool
      that can be used effectively in –all- Windows NT/2000 telephony
      application development cases – all application types, for all telephony
      technologies, and by all development shops. There may be non-
      technical obstacles that derail the sale, but there is no technical basis that
      will disqualify its use.

      Market segment and customer profile strategies will be even more
      effective when targeting the sale of telephony hardware. Once the
      appropriate avenue has been determined and the hardware sale is
      proposed, then offering CT ADE as the development platform is
      universally appropriate. In some cases the revenue from CT ADE is
      equivalent to that of the hardware and the profit margins significantly
      higher, so it makes sense to include a discussion of development methods
      during each of these opportunities.


Application Models
      Opportunities to sell CT ADE will not only be recognized by the type of
      company or development organization, but also by the nature of the
      application being considered. Some of the more common systems that
      will apply are

            Contact Centers – can be in-house, service bureau, packaged
         system



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             Unified Messaging – variation on call center using telephone, fax,
         and e-mail forms of customer contact
             Interactive Voice Response – customer access to data routed
         through prompt and response interactions
             Debit Card / International Call-Back – applies least cost routing
         and/or pre-paid calling concepts
             PBX – local site telephone switching via trunk-to-station device;
         options might include voice mail, follow-me
             Conferencing – enterprise or service-bureau facility for multi-party
         conversations
             Chat-room – combination of IVR and conferencing to route caller to
         desired conversation

      These are only a few of the common applications whose development will
      be accomplished faster with the help of a toolkit and associated expertise
      embodied in our product’s features, sample programs, and support
      services.


Business Models
Telephony applications are built, deployed and/or operated by companies with
diverse business models:

Independent software vendors / original equipment manufactures
      Companies who build and sell their own software products that are or can
      be integrated with our products

            Offers opportunities to market each other’s products
            Lets the ISV or OEM focus on their business solution competency,
      using CT ADE to handle the telephony technology


Telephony application developers / system integrators / value added
resellers
      Companies building and selling telephony applications

             Build business solutions and let CT ADE address the many
      different trunk types that will be encountered as the application is sold to a
      variety of customers using different hardware configurations – and even
      speech technologies
             Build business solutions that can be sold in international markets
      with the aid of international phrase grammars
             Offer them advantages of Intel’s partner programs – Converged
      Communications Developer network


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Intel CT ADE Sales Guide


Telcos
      Companies providing telephone connection services - These basic
      telephone service offerings often need value-added voice applications
      such as calling card administration and customer service. These
      customers often require high-density, high-capacity deployments.

             High-density deployments require high-performance designs – ADL
      state machine with multi-tasking features
             Keep up with the rapid changes in high-density technology – DM3,
      IPT

Telephony application service providers
      Companies building telephony applications and selling the use of those
      applications

            Combines both worlds of application resellers and high-density
      deployments

Enterprise in-house developers
      Companies building or integrating telephony applications for their own use
      using in-house technical staff. Users of these applications may be
      enterprise customers, suppliers, or internal employees. In-house
      developers are usually found in vertical industries for which telephone
      applications are strategically critical such as finance, travel/hospitality,
      retail and health care.

            Reduce investment in learning and maintaining telephony expertise
      in-house; focus on business competence



Developer Models
C/C++ Programmers
             Use ADX for telephony components, focus energy and money on
      business logic
             Use ADL or ADX for proof of concept – get to market with the
      product faster and cheaper, replace with own C/C++ library after
             High-density will require state-machine application design and/or
      multi-processor platforms – ADL is already optimized for high-density
      configurations


Graphical Language Programmers
            VB, J++, Delphi – Use ADX for telephony components


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             Use multi-processor platforms for high-density deployment

Business/Data Programmers
            Provide end-user access to application data via telephony – drag
      and drop it in!

Web Programmers
            ADX can be embedded in web pages and driven by VBscript,
      Javascript, J++ and other script languages
            ADL and servers built with ADX can interact with other subsystems
      using web methods such as Microsoft .Net and J2EE

.NET Programmers
            ADX works in .NET environments since Visual Studio languages
      such as C# and VB.NET have native support for .NET communication
      methods
            ADL can interoperate with other subsystems via.NET
      communication methods through the use of RLL plug-ins.




Positioning

What’s the Rapid Application Development (RAD)
about?
      •      Sample application provided with R4 (single channel) was 2,100
      lines of C code
      versus
      •      Same application in ADL was 280 lines! (plus it automatically
      supports multiple channels!)

      An order of magnitude difference in the number of lines of code means
      significantly less developer time (and cost) and far shorter time to market -
      for every version the developer releases.




What does API transparency mean to me?
      It means using your development resources (and budget) for new
      applications – not rewriting the same ones because the underlying
      technology changed.



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      CT ADE’s Resource Manager resolves disparate trunk, media, and
      speech technologies to a set of consistent application functions – answer
      a call, make a call, play a prompt, recognize an amount. Whether using
      any of these technologies
           analog channel on a 4-port board
           digital channel on a T1 with ISDN
           digital channel on an E1 with an R2 protocol
           virtual channel on an IP network
           voice operation on a DM3 board
           voice operation in Host Media Processor
           speech recognition with SpeechWorks
           speech recognition with Nuance
      all are accomplished with the same high-level function calls: MakeCall,
      AnswerCall, PlayFile, VrPlayAndRecogMoney.


What kind of applications is this good for?
      Partial list of applications successfully developed and deployed using CT
      ADE:

     IVR – DTMF/Speech Enabled       Automated assistant
     Unified Messaging               Follow-me services
     Voice Mail                      Talking email
     Call/Contact Center             Intelligent call routing
     Conferencing/Chat               Voice-activated dialing
     Call-Back/Debit Card            Fax-on-demand
     Soft PBX

      Any application type you can write in C you can write with CT ADE

      CT ADE is a C++, object oriented, high performance, field-tested
      application that supports all Intel telephony products and features. There
      are no technical limitations to the kind of CT application that can be
      implemented with these tools. To demonstrate, please review the
      following application summaries:




What about performance? Is there a CPU overhead
penalty?
      In order to achieve its goal of API transparency, CT ADE inserts a
      resource management layer that unavoidably introduces some overhead.



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      However, that overhead has been minimized through optimized program
      design, as demonstrated in real applications in the field.

      In any application, CPU usage varies according to the program design.

      Easiest development effort, Heaviest CPU load – multiple exe, Windows
      process switching
      Medium development effort, Medium CPU load – multiple thread,
      Windows thread switching
      Most difficult development, Lightest CPU load – single thread, state
      machine task switching

      ADX (CallSuite) operates at the medium CPU load level, comfortable at up
      to 100 lines with a single processor
      ADL (VOS) operates at the lightest CPU load level, comfortable at over
      500 lines with a single processor

      Fact is CT ADE operates much the same as any special purpose library. If
      a developer does not use the CT ADE resource management capability,
      they will have to develop their own – probably incurring a greater level of
      overhead.




      Here are some actual performance results, in our lab and in the field.




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      Intel benchmark results
     Configuration         Density         Platform       Memory CPU
                           (Ports)
     Windows 2000
     Server
     Pentium III 650       288 (144 in,    ADL            33MB          15%
     MHz                   1 4 4 o u t)
     250 MB RAM                            ADX            43MB          30%
     DM/V960A-4T1
     SR 5.1.1
     CT ADE v8.2 SP1

      Application makes/answers calls, plays a prompt (streams audio),
      disconnects and repeats


      Customer applications
         Miami – 16 T1s (384 lines), debit card, < 30% CPU [500MHz]
         Vancouver – 20 T1 + 4 (484 lines), chat line, < 40% CPU [1.26GHz]
         Portland – 16 T1s (384 line), debit card, < 50% CPU [650MHz]
         Israel – 16 E1s (480 lines), 40k calls/hour, < 30% CPU [500MHz]


      What's the highest density deployed today?
         500+ ports in one PC in production today
         10,000 ports in a LAN configuration – pre-paid calling card system


      Is CT ADE robust enough for telco deployment?
      CT ADE is the application platform for local and long-distance telephone
      companies in the US, UK, Switzerland, Korea, Philippines, Spain, Peru,
      Argentina, Columbia, France, Taiwan, Singapore, Indonesia, Brazil, and
      more.


Is CT ADE an open platform?
      CT ADE offers more than one platform - one proprietary and one that
      supports a wide range of standard programming languages.

      ADX (ActiveX objects) can be used in C or any other Windows
      programming language that supports the COM interface. The underlying
      telephony resource manager is designed to support multi-threaded, event
      driven application programs using a separate thread per network channel.
      Since the ActiveX interface on our C++ library is very thin, we expect this


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Intel CT ADE Sales Guide


      will satisfy the majority of customers who want to write their apps in C++
      but don't want to take on the low-level device API. We can look at
      packaging the class library itself if we find that the ActiveX interface falls
      short of developer's needs and the demand warrants, but it is not in our
      Product Roadmap at this time.

      ADL, our high-performance proprietary platform, can be used as one of
      several languages applied by the engineering staff. ADL is a C-like
      language with built-in telephony functions. C and other open languages
      can be used for the remaining features of the application – database,
      accounting, etc. Data between these components can be bridged with a
      high-performance, memory resident link – NetHub.



Does CT ADE work with Web Services?
      As back-office data is increasingly available through web services, how
      are the telephony applications going to migrate to this new inter-process
      communication protocol? Well, if you are working in Visual Studio with CT
      ADE’s ActiveX objects (ADX), you get web services automatically when
      you upgrade to Visual Studio .NET.



Does CT ADE allow the application access to low-
level hardware features?
      CT ADE features high-level abstractions to avoid the more complex
      programming model, but also provides direct access to API functions for
      less common operations.

      CT ADE was designed for API transparency—the same set of functions
      works under all supported telephony APIs and all supported trunk types—
      but some features are available only under certain technologies. For
      these cases, the hardware API is exposed through GetInt (get integer
      value) and SetInt (set integer value) and counterparts for boolean and
      string values.

      These functions are not required to program applications using the
      telephony hardware, but are available for more advanced operations. The
      functions translate directly to the execution of the hardware API functions,
      as named in the descriptions below.

      Example – Set the retry strategy for fax operations:

     SetInt     R4GrtFaxRetryStrategy            2002    Use this REGID to set the


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Intel CT ADE Sales Guide

                                                        m_gfqRecord.retry_strategy API element.

      Example – Set the digit detection feature on a DCB conference device:

      SetInt    R4DcbConfEnableDigitDetection   1911    Use this REGID to directy access the
                                                        dcb_setdigitmsk(handle, ConfId, Value,
                                                        CBA_SETMSK) API function to enable and
                                                        disable digit detection.

      Example – Enable any device mask for a digital trunk using GlobalCall:

      SetInt    R4GcEnableMask                  523     Use this REGID to directly access the
                                                        gc_SetEvtMsk API function with the
                                                        GCACT_ADDMSK parameter.

      There are over 300 such technology-specific access functions for
      telephony devices and more for text-to-speech, voice recognition, and
      wave media features. Any telephony operation that is required that cannot
      be achieved in some other manner can be implemented as direct access
      functions.

      In addition, hardware parameters can be set a start-up. These will
      execute the board-level API calls. Arguments and results from these
      operations are written to a runtime log file to help configuration trouble-
      shooting.



Why should I use CT ADE when there are “free” APIs
from Intel?
      The real value proposition and way to look at run-time license fees is to
      compare them to the following customer costs and opportunities:

      -   Initial application development – This would include brand new
          application as well as the first project to add telephony related
          capabilities to an existing application. Applications developed with CT
          ADE should take less time and fewer resources to deploy (e.g.
          Dialogic’s multi-threaded sample app is 2100 lines of code; done with
          CT ADE it’s 280 lines).

      -   Ongoing Development - Our customers will continue to enhance and
          update their applications with new capabilities and technologies. The
          cost of development for future releases needs to be considered.
          These are recurring costs typically measured in number of resources
          and time.



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      -   Technical Support – Since the application and actual code developed
          will be much smaller with CT ADE than with the alternative, support
          costs should also be less. This will especially be true with applications
          that are adding CTI and are not first and foremost telephony
          applications. The reason for this is that CT ADE applies the telephony
          expertise built upon over 13 years of commercial success.

      -   Time to market and revenue – Although this oft-heard phrase is
          becoming somewhat of a cliché, it really applies in this instance. A
          company that can get their product to market faster can realize a
          revenue ramp and competitive advantage that should be included in
          the equation when weighed along with the other benefits against the
          cost of run-times. For example, if customer business plan shows
          $500K in year 1 and $1.5M in year 2, it’s quite possible the time to
          market benefit in this case might yield $1M in year 1 and $3M in year
          2. This is significant financial and competitive benefit that is perpetual
          year after year, release after release.




Competition
      There are a number of key features that distinguish CT ADE from the
      competition that prospects will want to understand before making their
      toolkit decision.


Company
      Does the vendor have the financial strength to offer the best technology in
      the shortest time with the highest quality? Does it have hardware and
      software support services under the same roof? Is that support available
      across the nation and throughout the world?

      Not only does Intel bring its financial and business practice strengths to
      CT ADE product development, but also opens direct lines to developers of
      the hardware and software technologies on which our platforms rest. The
      CT ADE development team maintains close contact with other Intel
      engineering teams, particularly those teams developing
      telecommunications interface boards. Our goal is for the CT ADE to
      support new Intel technologies as quickly as possible after they are
      released.".




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Intel CT ADE Sales Guide


Product Maturity
      The value of a toolkit is how effectively it delivers complex technologies in
      an easy-to-use form. This is not accomplished without pain and
      persistence. It’s critical then to know the history of the product’s evolution
      not only from its beginnings but also with any specific technological
      advance, e.g. DM3 architecture, speech recognition ecology, etc.

      CT ADE – descendent of Parity Software’s VOS and CallSuite – delivers
      13 years and 8 versions of refinement. Its DM3 and speech recognition
      implementations embody over 2 years of field trial already.


Environment Choice
      Building computer telephony applications requires controlling the
      telephony devices while at the same time creating the business logic.
      Developers rarely master both disciplines. So toolkits can be used to
      control the devices but what programming forms are available to take
      advantage of existing experience in business logic environments?

      CT ADE offers three different platforms so customers can best utilize their
      existing programming expertise or preferences.

             ADX (ActiveX) objects in C, C++, Visual Basic, Delphi, C#, VB.NET
         or other standard programming language
             ADL (C-like syntax) optimized for CT operations and multi-port
         configurations
             AD Flowchart for graphical design of CT solutions


Extensibility
      While some products offer an easy-to-use interface it is important to know
      if the tool allows user extensions or back-doors to lower level operations.
      Several of the graphical interface products on the market today don’t
      support this easily or at all.

      All three platforms within CT ADE support access to hardware and speech
      APIs. These operations are not required for most applications but are
      available when needed for specific, less common demands.


Licensing Model
      Assuming that the features of available toolkits meet the technical needs
      of the intended application development, price and available licensing
      options may be the determining factors. Most products are sold in two


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Intel CT ADE Sales Guide


      forms: development systems and run-time licenses. Development system
      costs range from free to several hundred dollars. The more significant
      costs are in the run-time licenses which are usually based on number of
      resources used. Some companies charge for all resources in the
      configuration – trunks, media, speech technologies, etc.

      CT ADE is the most affordable toolkit in the industry since we only charge
      for media resources; trunk interfaces do not require CT ADE license fees.
      There are no hidden charges! And there is only one universal CT ADE
      development kit, attractively priced, that covers all the technologies you
      need: T1, E1, IP, SS7, ASR, TTS, MSI, FAX, etc.




Compelling Events
Unavailability of older hardware models
      As Intel discontinues older technologies and offers newer ones, there is a
      ready-made market segment of prospects that now have to re-invest in
      existing applications to add support for DM3, PCI, CompactPCI, IP
      telephony and Host Media Processing. These companies will understand
      the value of building their solutions on CT ADE to carry them forward with
      little or no impact to their development resources.



Speech has arrived – Are you ready?
      Recent advances in the speech recognition technology have resulted in
      growing acceptance of speech-enabled telephone services. Many of
      today’s touch-tone IVR applications will be redeveloped using Nuance,
      SpeechWorks, Philips, or SAPI ASR engines. This can be a daunting
      challenge that CT ADE cuts down to size. Developers will have their
      hands full designing effective VUI (voice user interface) which is
      completely different from more primitive input methods. CT ADE handles
      the interface to the engine – the developer can concentrate on the
      application dialogs.


Free Rides Are Over
      All of the major CT toolkit vendors now charge run-time licenses for each
      deployment of their products. Customers who want to enhance their
      applications that used products with previously free run-time licenses will
      be looking for new cost-effective solutions.



October 10, 2012                                                          Page 19
Intel CT ADE Sales Guide


Dataflex Closes US Doors
      Dataflex Holding PLC (UK) closed their US subsidiary, Dataflex, Inc.
      (formerly Telephony Experts.) Quoting from the information released on
      January 2, 2002, “In view of the current harsh trading environment in the
      US and its impact on the Company’s Billing and Voice Applications
      business, we have decided to close the group’s Los Angeles subsidiary,
      Dataflex, Inc.”




October 10, 2012                                                        Page 20

				
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