Disability Employment Services � Employment Support Service 2013 by zCcBpI7


									           Disability Employment Services –
             Employment Support Service
                Questions & Answers

              2. Statement of Requirements
2.1. Program Support

           2.1.1. Are there any minimum contact requirements?
       Yes. Providers have the flexibility to tailor services to meet the needs of individual Participants,
       including the frequency of their Contacts and other activities in accordance with their needs.
       However to ensure a reasonable level of service, DES–ESS Providers must provide six Contacts
       over each period of three months during the period of Employment Assistance and for
       Participants receiving Moderate Ongoing Support. Participants receiving High Ongoing Support
       must have a minimum of 12 face-to-face Contacts over each period of three months. Frequency
       of contact should be reflected in the Participant’s Employment Pathway Plan.

           2.1.2. What happens if a Participant has not got a job after 18 months?
       If a Participant is in Employment Assistance (not anchored for an Outcome) and is not in
       employment after 18 months of assistance, a Program Review will be undertaken to determine
       the next appropriate steps for the Participant. The Program Review is conducted by an
       Employment Services Assessor unless the Participant has been placed in employment or
       significant education or training, in which case it may be conducted by a DES Provider. During a
       Program Review, a decision is made regarding whether the Participant would benefit from a
       further six months of assistance in DES (known as ‘Extended Employment Assistance’). If
       Extended Employment Assistance is not the most appropriate service, the Employment Services
       Assessor may make a referral to a different service.

           2.1.3. Can job seekers move between Job Services Australia (JSA) and DES?
       Yes, JSA job seekers may move to DES following a recommendation in an Employment Services
       Assessment (ESAt) or Job Capacity Assessment (JCA). DES Participants may also move to JSA
       following an ESAt or JCA if this is the most appropriate service to suit their needs. In both cases,
       general eligibility rules apply.

          2.1.4. How are Work Base Personal Assistance Assessments to be funded?
       DEEWR doesn’t provide funding for Work Based Personal Assistance Assessments. It is expected
       that DES–ESS Providers meet this cost.

   2.1.5. How are Work Based Personal Assistance services to be funded?
DEEWR will fund up to 10 hours per week per Participant for Work Based Personal Assistance.
Fees are claimed in arrears on the DEEWR IT system and are paid at a standard hourly rate as
outlined in Table 8 of Annexure B2 of the DES–ESS RFT 2013–2018.

    2.1.6. Could you advise if there is a mapping or flow chart of the DES–ESS case
          management process which identifies the case management process, key triggers for
          support and / or milestones in case management? If so, may we have access to this?
DEEWR does not provide a flowchart of the DES–ESS case management process. DES–ESS is
designed to deliver personalised assistance to job seekers with permanent disability based on
their individual needs. For this reason DEEWR does not prescribe set milestones in the
Employment Assistance phase. This approach gives providers the flexibility to prioritise and
address job seekers’ barriers to work based on their assessment of the job seekers
circumstances and their capacity to overcome those barriers.

     2.1.7. Are we permitted to meet with DEEWR personnel and discuss existing DES
           processes related to work flow, case management and integration of external DES
           Provider reporting systems?
It is important that all potential Tenderers have access to the same information while the DES–
ESS tender process is being conducted. To ensure the integrity of the tender process DEEWR
staff cannot meet individually with Tenderers or discuss DES policy and processes with
Tenderers during this period (see Section 3.2.3 in the RFT).
There is considerable information already published to assist Tenderers prepare their bids on
the DEEWR purchasing website see
In addition, Disability Employment Services Labour Market Data can be found on the Labour
Market Information Portal at

    2.1.8. Can a current DES Provider ask DEEWR for a report on their program assurance
          activities (or more specifically: have there been any adverse findings in relation to the
Program assurance of employment services is informed by a number of information sources,
      desktop analysis of data from DEEWR's IT Systems
      complaints or feedback received from job seekers, employers or providers’ staff
         (including through Customer Service Line, Complaints Resolution and Referral Service
         and Post Program Monitoring surveys)
      national and targeted program assurance activities, and
      Site visits.
Should any potential non-compliance with the Deed and/or Guidelines be identified through any
of these means, your Account Manager or contract manager would bring this to your attention
so that any compliance issues can be rectified, any relevant debt recovery action can be taken,
and (if appropriate in the circumstances) any remedies under clause 56 of the Disability
Employment Services Deed 2013–2018 can be imposed.

Tenderers should note that DEEWR reserves the right to consider all information contained in a
tender, and any other relevant information available to it.
As stated in Section 3.9.2 of the RFT “DEEWR may undertake further checks of a Tenderer, its
Subcontractors and its relevant persons, including checking whether there is any information on
the public record or contained in DEEWR or other Commonwealth agency internal databases

that DEEWR considers may adversely affect the Tenderer’s ability to meet its potential
contractual obligations or may otherwise represent a risk exposure for the Commonwealth.
DEEWR also conducts checks for non-disclosure.
Without limitation, DEEWR will use its internal databases holding debt, fraud and other
information and will also obtain information from external parties, such as credit reference
agencies and the Australian Securities and Investments Commission, to verify information
provided by the Tenderer and to identify any adverse information.

DEEWR may also undertake checks of written referee reports submitted by Tenderers or may
follow up with nominated referees where written references have not been able to be obtained
(see Section 4.8.3). DEEWR also reserves the right to make any inquiries it considers appropriate
about any matters that DEEWR considers relevant to the evaluation of a tender”.

    2.1.9. I have come across information that suggests an Australian Disability Enterprise
          (ADE) can continue to receive funding for supported employees who may also seek
          employment through DES. Is this correct? Does it allow for parallel servicing of
          participants in an ADE as well as a DES service? Are there guidelines?

An ADE Participant who is working below their assessed work capacity can be commenced in
DES if otherwise eligible, including a recommendation in an Employment Services Assessment
(ESAt) or Job Capacity Assessment (JCA). The Participant can remain in ADE and participate in
DES at the same time.
An ADE Participant who is working at or above their assessed work capacity can leave ADE to
test their capacity to find work in the open labour market, and be guaranteed a right of return to
ADE for two years. This means that a person can leave ADE to enter DES, and be guaranteed a
place in ADE should they be unsuccessful in finding work in the open labour market. While it is
possible for an ADE Participant to commence in DES, without losing their ADE place, if a DES
Participant is commenced in ADE, an Effective Exit from DES will occur.

   2.1.10. If I am a JSA Provider, what percentage of our caseload is considered to have
         disabilities? Can this be broken down by site, age, gender, indigenous, non
         indigenous? Can the JSID be provided for these clients so we can determine how we
         are working with them? What are the outcomes for clients considered to have a
Data is available for JSA Providers through Employment Services Reporting. The report likely to
be of most assistance is available at: Employment Services Reporting > Reports > Stream
Services Contract > Management > ACM01 – Job Seeker Characteristics Caseload.

This report includes a Job Seeker Characteristic summary which allows you to drill down to Site
level. The characteristics in this report are not mutually exclusive (for example, a particular
Participant may be counted as disabled, Indigenous and mature aged simultaneously). To allow
further analysis, the report allows you to produce lists of Participants who have these
characteristics, for example, you can select the ‘Disability’ characteristic for a particular Site and
you will generate a list of all the Participants (including JSID and name) at that Site who have a
disability—it will also included details of all their other characteristics such as whether or not
they are Indigenous.

In the ACM11 – JSA Outcomes & Conversions report you can select the Client Type of People
with a Disability, to see your outcomes and outcome rates for these Participants.

       2.1.11. What is the percentage of Aboriginal and Torres Strait Islander Australians with a
    The Australian Bureau of Statistics publishes various reports on their website (www.abs.gov.au)
    regarding Indigenous disability and the Indigenous population. According to the 2006 census
    data approximately four per cent of Indigenous Australians are categorised as having disability.

        2.1.12. Are DES–ESS Participants eligible for the Experience+ initiative such as the jobs
             bonus, job seeker assistance program and career advice?
    The Australian Government offers a number of programs to assist mature age workers,
•   A new Jobs Bonus initiative commencing in July 2012, which offers an incentive to employers
    who employ a mature age job seeker aged 50 or over. Eligibility is currently being finalised and
    further information will be available in July at www.deewr.gov.au/experienceplus.
•   The Experience+ Career Advice service which provides career planning and resume appraisal for
    all Australians 45 years of age and over, including DES participants. This service assists mature
    age people explore new career pathways, find employment and plan their transition to
•   In addition to the two programs listed above, the Employment Assistance measure also includes
    an expansion of the 'Corporate Champions' initiative to enable an additional 250 employers to
    receive a package of tailored assistance to help with recruitment and retention of mature age

A centralised process for employers to learn from each other's experience through 'Corporate
Champions', to be promoted to other employers through a series of national seminars.

      2.1.13. There are 75 000 Participants currently in DES and let’s say there’s a million on the
           Disability Support Pension. With the changes to social security requirements, can you
           offer us security in terms of having a full case load of Participants?
    DEEWR does not, and will not, guarantee a specified or minimum level of business to any party.

       2.1.14. What quality checks will be conducted on the quality of the Employment Pathway
             Plans (EPPs) made between the Participants and the Provider?
    As part of Program Assurance, DEEWR will be conducting ongoing checks of EPPs. If EPPs are
    found to be not up to departmental standard the Provider will be warned and in extreme cases
    fees paid to Providers may be recovered.

         2.1.15. In the DES Information Session presentation, it was mentioned that currently five
                per cent of DES Participants are Indigenous (Slide 11). Do you expect this caseload to
                be greater than five per cent?
    It is difficult to predict whether Aboriginal and Torres Strait Islander job seekers will make up a
    larger proportion of the DES caseload, as it is difficult to determine the potential population (as
    it is with other potential populations). DEEWR seeks continual improvement with the way we
    engage and achieve sustainable employment outcomes for Aboriginal and Torres Strait Islander

           2.1.16. In the DES RFT Information Session presentation, there was a pie chart which
                showed that there is a large proportion of Volunteers. What flexibility do these
                volunteers have to leave the program?
       The pie chart showed that 43 per cent of current Participants are in receipt of Newstart/Youth
       Allowance. These job seekers have Activity Test requirements. The rest of the Participants, such
       as those who are in receipt of Disability Support Pension and those who are not in receipt of
       Centrelink payments, do not have any Activity Test requirements. These job seekers are
       volunteering for DES and may leave DES at anytime.

          2.1.17. Regarding CDEP, are Tenderers required to have a SLA?

2.2. Ongoing Support

           2.2.1. Who determines what level of support a Participant needs once they are placed in
                 a job?
       Once a Participant has been placed in a job, DES–ESS Providers continue to provide services for
       as long as is required. Some Participants are able to exit DES–ESS as independent workers once a
       26-week Outcome has been achieved. However, for those who require support to maintain their
       employment, there are three Ongoing Support options available. The DES Provider can
       determine the initial level of Ongoing Support required by a DES–ESS Participant.

          2.2.2. What flexibility do Providers have in the amount/type of contact specified with
                Participants receiving Ongoing Support?
       Ongoing Support has sufficient flexibility for Providers to tailor services to meet the needs of
       individual Participants. DES–ESS Participants requiring Moderate Ongoing Support receive a
       minimum of six instances of face-to-face contact over three months while High Ongoing Support
       Participants receive a minimum of 12 instances of face-to-face contact over three months. An
       occasional phone call or email would not be considered sufficient for any of the three levels of
       Ongoing Support.

          2.2.3. Is there a time limit to Ongoing Support?
       No, there is no limit to Ongoing Support. The length of time that a Participant remains in
       Ongoing Support is dependent on the individual needs of the Participant and is subject to
       periodic confirmation from an Ongoing Support Assessor that Ongoing Support is still required.

          2.2.4. In the data provided by DEEWR (accessed from website), does 'Active Caseload'
                 include those Participants in receipt of Ongoing Support Services?
       Active (or current) caseload includes all DES participants currently active in the program. This
       also includes participants that are referred but not commenced, those suspended and those in
       ongoing support. In short it is all participants referred but not exited at the extract date.

          2.2.5. Will Participants currently receiving Ongoing Support Services be transitioned to
                new providers? If a Participant receiving Ongoing Support Services does transition to
                a new provider, will that count as a referral to that new Provider (for Business Share
       DEEWR does not guarantee and makes no representation that a particular number of
       Participants will be allocated to a Provider. Providers should note that the transfer of
       Participants to a particular Provider will depend on a number of factors including, but not

      limited to, the Provider’s caseload, characteristics of Participants in particular ESAs and parts of
      ESAs, Provider specialisation, Participant preference of Provider and the Provider’s ESA Business

      Where a Provider is exiting an ESA, DEEWR will transfer all Participants on their caseload,
      including those receiving Ongoing Support Services, to another Provider (who may be a new
      entrant) unless otherwise agreed by all parties.

      Where a Provider has a reduction in business share, DEEWR will allow Participants to remain
      with the Provider unless a Participant selects an alternative Provider to transfer to. Starting
      January 2013, DEEWR will offer Participants in Employment Assistance with these Providers the
      opportunity to select an alternate Provider to be serviced by in the Deed period commencing on
      4 March 2013.

      All Transfers that are part of transition arrangements will be done on the transition weekend (2-
      3 March 2013) and will count as new referral and part of the business share of the gaining

         2.2.6. To help new providers forecast cash flows, is there data available that shows what
               percentage of 26-week Outcomes subsequently require Ongoing Support Services
      There is no data publically available which shows the number of Participants who claim a 26-
      week outcome and subsequently require Ongoing Support Services. Historically (since March
      2010), about 85 per cent of Participants move into Ongoing Support after achieving a 26-week
      outcome in DES–ESS.

         2.2.7. Are job seekers in receipt of Ongoing Support Services be counted in the current
               caseload of a provider?

2.3. Outcomes

          2.3.1. What is meant by Quality Outcomes for job seekers?
      The Outcome Fees are set high in recognition of and expectation that, DES Providers will work
      with each Participant to assist them to find quality Employment that suits their individual skills
      and interests. Participants are entitled to six months of support from their DES–ESS Provider
      once they start the outcome period. The DES model allows DES–ESS Providers to offer
      Participants exposure to multiple job opportunities without having to start an Outcome Period.
      This means that Participants can try their hand at a range of jobs, including, for example,
      transitional employment available through social enterprises. Participants build their skills with
      this type of exposure while in Employment Assistance and DES–ESS Providers can also claim Job
      Placement Fees for these Placements. It is only when a quality, sustainable job has been
      identified for the Participant that the DES–ESS Provider should start the Participant in an
      Outcome Period. See Section 2.9.4 of the RFT.

         2.3.2. Are Pathway and Full Outcomes mutually exclusive?
      Providers are not able to claim both a Pathway and Full Outcome for the same period for
      example, a 13-week Outcome. However, Providers could claim a 13-week Pathway Outcome
      and then a 26-week Full Outcome, or vice versa, if the relevant requirements are met.

   2.3.3. Can a Participant still achieve an Employment Outcome as a result of multiple
          instances of employment?
Yes. In order for employment to count towards an outcome, periods of employment must be
continuous, broken only by:
Permissible Breaks, such as industry shutdown
where the Participant chooses to leave a job, if there is less than five days between consecutive
jobs or as otherwise advised by DEEWR in any Guidelines, or
a break of 20 days where a job is lost due to redundancy or other reason beyond the control of
the Participant.

    2.3.4. I work primarily in a location where people get seasonal work, which means it is
          hard to achieve a 26-week Outcome with continuous employment. How is this
          accommodated in DES?
The Government is committed to ensuring that sustainable employment is rewarded, therefore
Outcome Fees are only payable where employment has been continuous. However, DES does
allow for both Permissible Breaks and changes in employment.

    2.3.5. Is DEEWR committed to trialling the 52 Week Employment Outcome?
In the second half of 2012, a review of the DES performance framework will be undertaken in
consultation with the DES Reference Group to ensure the framework continues to effectively
support high performance and genuine sustainable Employment Outcomes in the open labour
market. The merits of trialling 52 Week Employment Outcomes will be considered as part of this

   2.3.6. Can an Outcome be claimed for 13 or 26 weeks of employment with different
Yes. An Outcome can be claimed if the Participant has been in continuous employment broken
only by Permissible Breaks, or a break of up to five days where the Participant has voluntarily
changed job, or up to 20 days where the Participant has lost their job. There are Guidelines to
assist DES Providers with these provisions.

Alternatively, if a 13-week Employment Outcome is claimed for employment with an employer
and the Participant subsequently loses their employment for longer than any allowed break, a
26-week Employment Outcome can be claimed with a different employer once the Participant
has worked for 26 Consecutive Weeks with the new employer.

    2.3.7. If a job seeker does not complete a 13 or 26 week outcome do they resume
          Employment Assistance?
Providers can utilise the 20 day period to find alternative employment for the Participant. If an
alternative placement cannot be found within this period, the job seeker should resume
Employment Assistance.

   2.3.8. Will all placements, including positions such as managers and or supervisors, with
         Australian Disability Enterprises be considered as non-payable outcomes?
Job Placement and/or Outcome Fees will not be paid for placements into positions that are not
considered to be ‘Open Employment’. Situations where a position is considered not to be ‘Open
Employment’ include but are not limited to:
• where a Participant is employed in a work crew, work area or enclave where the majority of
    the employees (excluding supervisors and support workers) have disability, or

       •    where a Participant is employed in an Australian Disability Enterprise (not as an Australian
            Disability Enterprise participant) to do the same or similar tasks as Australian Disability
            Enterprise participants.
          2.3.9. If a client does not complete a 13 or 26 week outcome do they resume Employment
       Providers can utilise the 20 day ‘Break in Employment’ period to find alternative employment
       for the participant. If an alternative placement cannot be found within this period, the job
       seeker should resume Employment Assistance.

         2.3.10. A Participant can have up to four job placements. Does this mean there is more
                than one 13 and 26 week outcome claims available?
       No, only one 13 and one 26 outcome claim can be paid during each period of service.

           2.3.11. Can a Full Outcome be achieved for Participants with a weekly work capacity
                 bandwidth of zero to seven hours?
       Where a Participant with future work capacity of zero to seven hours per week is eligible to
       remain in Disability Employment Services (that is, the Participant is not required to be exited in
       accordance with the Exits Guidelines), an Outcome Fee may be payable if the Participant meets
       the requirements of an Outcome Fee based on an employment benchmark of eight hours per
       week. That is, a Full Outcome Fee may be claimable where a Participant with an employment
       benchmark of eight hours per week has:
      worked a minimum of 104 hours in 13 Consecutive Weeks
      worked a minimum of 208 hours in 26 Consecutive Weeks, or
            o generated sufficient income to cause the participant’s basic rate of income support
                payment to cease over 13 or 26 Consecutive Weeks, and
      all the requirements of an Outcome Fee in accordance with the Disability Employment Services
       Deed 2013‐2018 and any Guidelines have been met.

2.4. Fees and Payments

          2.4.1. How is the payment model determined for DES–ESS Fees?
       DES–ESS has two Funding Levels for the payment of Service Fees and Outcome Fees. An IT based
       Funding Level Tool is used to determine which of the two Funding Levels will apply.

          2.4.2. How are payments run?
       This varies according to the type of Fee:
       Service Fees are paid in advance for each 13 weeks of service commenced
       Job Placement Fees and Outcome Fees are paid when these milestones are achieved and Fees
       Flexible Ongoing Support Fees are paid on a fee-for-service basis, that is in arrears and when
       claimed, and
       Moderate and High Ongoing Support Fees are paid four weekly or 13 weekly in arrears.

          2.4.3. Do Service Fees stop once a Participant is placed in a job?
       Yes. Service Fees cease once a Participant achieves a Placement which commences their
       progress towards an Outcome.

           2.4.4. After a Job Placement, if a Participant falls out of employment after four weeks, do
                 Employment Assistance Fees recommence?
       If there is no prospect of alternative employment being found on loss of job, or if the DES
       Provider is unable to obtain alternative employment for the Participant within the 20 Business

Day window, the DES Provider will need to move the Participant back into Employment
Assistance and quarterly Service Fees would recommence.

   2.4.5. When can a Job Placement Fee be paid?
Job Placement Fees are payable when a Participant is placed in a job and their hours worked
over 10 consecutive working days equal or exceed the minimum number of hours they are
required to work per week.

   2.4.6. What jobs do not attract an outcome fee?
There are some situations that do not attract Outcome Fees and as such are listed as a Non-
payable Outcome. These situations include:
     where the Employment is involves illegal activity, is associated with the sex industry, is a
        voluntary or unpaid position, or is in another country
     where the Employment is discriminatory, or contravenes legislation or relevant
        workplace relations laws
     where the Employment is funded or subsidised by another Government program, and
     where the Education is Pre-Existing or the Provider has previously claimed a 26 Week
        Education Outcome for the Participant.

Recent additions to the Non-payable Outcome Definition include where the employment is
contrived or not in Open Employment. For instance, an Outcome cannot be claimed for a
placement in an Australian Disability Enterprise as, not only is it a placement within a program
funded by the Government, but the employment is not in the open labour market. A full list of
Non-Payable Outcomes is included in Annexure A of the draft Deed at Appendix I.

   2.4.7. Are Outcome Fees payable where the Outcome occurs within a Provider’s own
         organisation or related entity (for example, a labour hire or social firm)?
Yes, 13 and 26-week Outcome Fees are available for employment in a Provider’s own
organisation or related entity where all the Outcome requirements have been met. Please note
that Job Placement Fees are not payable for placements within a DES Providers own

   2.4.8. Could you clarify the ambiguity in relation to the payment structure? Can a DES
         Provider claim an Outcome Fee where a placement is made to a host employer
         through a group training company, for example apprentices
Yes, an Outcome Fee can be claimed, however a Job Placement Fee cannot be claimed.

   2.4.9. The fees that have been set will potentially be the same as what was set for 2010,
          which will therefore be the same up to 2018, why hasn’t this been indexed?
This is a decision made by the Australian Government within the current fiscal environment.
DES–ESS fees remain some of the highest fees within the suite of employment services

   2.4.10. this mean that the fees may change over the tender or are they fixed?
There are no plans to change the DES–ESS fee structure for the deed period 2013–2018. All fees
and payments are fixed and are not subject to price competition. However, fees and payments
may be reviewed at a later point in the deed period. For information on the fee structure see
Section 2.9 in the RFT.

  2.4.11. If a Participant obtains employment in a 13 week period, does the Service Fee for
         that period of service have to be repaid to the Department?
No, it does not have to be repaid.

          2.4.12. DEEWR does not expect Tenderers to secure leases before tender results are
                announced. Tenderers should however indicate general location in their tender
       Service Fees are paid in advance for each 13 weeks of Service. The first Service Fee is paid when
       the job seeker Commences in DES and subsequent payments are made for each further 13
       weeks of service.

           2.4.13. I have a query about page 382 of the RFT, Table 1 and the “first & second 13 weeks
                in Employment Assistance – fee amount $890”.
                Is that (first & second 13 week fee is combined at $890) or is it that the first 13 week
                fee is $890 & the second 13 week fee is $890 also?
      Service Fees for Disability Employment Services – Employment Support Service will be paid in
      advance for each 13 week period applicable to a Participant.

      The Service Fee for the first 13 week period of assistance in Employment Support Service (ESS) is
      $890 for Funding Level 1 and $1900 for Funding Level 2.

      The Service Fee for each subsequent 13 week period of assistance is $890 for Funding Level 1 and
      $1900 for Funding Level 2.

      Further information can be found in the DES Service Fee Guidelines.

2.5. Funding Levels

          2.5.1. How can Tenderers work out the percentage of caseload assessed as Funding Level
                1 or 2 for DES–ESS?
       The actual split of commencements a successful Tenderer may receive will depend on the
       characteristics of the job seekers and their level of disadvantage.

           2.5.2. What information does the Funding Level Tool use?
       The Funding Level Tool uses information in the Participant’s Employment Services Assessment
       or Job Capacity Assessment, Job Seeker Classification Instrument (JSCI) and Centrelink data.

         2.5.3. Of the current Active Caseload, what portion of Participants are Funding Level 1
               and what portion are Funding Level 2?
       DEEWR is unable to provide Funding Level information on the current caseload.

2.6. Job in Jeopardy

          2.6.1. How is eligibility determined for Job in Jeopardy Participants?
       Providers are required to assess the eligibility of a person who approaches them for Job in
       Jeopardy assistance. The person must have been:
            employed for a minimum of eight hours a week on average over the previous
               consecutive 13 weeks or where there is an expectation that the employment will last for
               13 weeks, and
            be at risk of losing their employment in the immediate future as a result of their injury,
               disability or health condition.
       The Provider is required to have documentary evidence of the person’s eligibility.

            2.6.2. Are self employed people eligible for Job in Jeopardy assistance?
        Self employed people with disability have access to Job in Jeopardy assistance if they meet the
        eligibility criteria for Job in Jeopardy.

           2.6.3. What happens to Job in Jeopardy Participants once they reach the 26-week
        The Participant would normally be exited. However, if a Provider considers that Ongoing
        Support is needed, an Ongoing Support Assessment can be arranged to assess the level of
        support (Flexible Ongoing Support for DES–DMS Participants and Flexible, Moderate and High
        Ongoing Support for DES–ESS Participants).

            2.6.4. Will Job in Jeopardy fees be linked to Star Ratings?
        Performance for DES Participants while in the Job in Jeopardy phase is not included in the
        current DES Performance Framework and Star Ratings. However, this may be reviewed as part
        of the DES Performance Framework review this year.

           2.6.5. 2.6.5 Is there any data (historical) available that will assist Tenderers in forecast
                 the volume of Job In Jeopardy work?
    Currently there is no publically available information about Job In Jeopardy DES participants.
    However, as at 31 May 2012 there were 468 DES–ESS Job In Jeopardy Participants nationally on the
    Active Caseload (0.6% of the total DES–ESS Active Caseload). Due to privacy reasons, it is not
    possible to break them down by ESA as the number of Job In Jeopardy participants is so small

            2.6.6. Have you changed the eligibility requirements for Job in Jeopardy?
    No, there has been no change to the eligibility requirements for Job in Jeopardy. To be eligible for
    Job in Jeopardy Assistance the person must have been employed for a minimum of eight hours a
    week on average over the previous consecutive 13 weeks or there is an expectation that the
    employment will last for at least 13 weeks. The person must also be at risk of losing their job in the
    immediate future as a result of their injury, disability or health condition. Other criteria apply and
    are detailed in the Job in Jeopardy Assistance Guidelines, available on the DEEWR purchasing

2.7. Direct Registration

           2.7.1. Can job seekers directly register with a DES–ESS Provider?
        Direct Registration is permitted. However, in most cases, the Provider will still need to refer a
        Directly Registered job seeker to Centrelink for an Employment Services Assessment to
        determine their eligibility for DES–ESS.

           2.7.2. Do Direct Registrants count towards business share?
        No. Participants who Directly Register with a Provider are not counted in the DES–ESS Provider’s
        Employment Service Area Business Share. However they are included in the assessment of a
        Provider’s performance.

             2.7.3. We wish to clarify the information in the DES RFT relating to direct registration of
                   Job Seekers with a specialist DES–ESS provider. Specifically, as it related to situations
                   where the job seeker does not have a current JCA/ESAt, and is not located within the
                   ESA that the specialist DES–ESS Provider is delivering specialist services from.

The questions are based on reading the following:
    “Section 2.4.1 (p13) refers to Direct Registration of job seekers and includes a
       reference to registering job seekers who do not have a permanent residential address
       within the ESA that the DES–ESS provider is contracted to deliver services in, and
       mentions the exception where the job seeker has a current JCA/ESAt.
    Section 2.4.2 (p13) indicates that a job seeker may nominate a DES–ESS Provider
       (including a Specialist DES–ESS Provider) if the DES–ESS Provider has not achieved the
       upper tolerance of ESA Business Share.
    Clause 83.1(e) of the draft Deed (p283) states that if a Participant does not have a
       valid ESAt or JCA, then they are to be referred for an assessment.”

Question 1: Where clients are referred for assessment under clause 83.1(e)(i), is that client still
considered to be a Direct Registration client and therefore exempt from the Business Share
tolerances if they are referred back to the Specialist DES–ESS Provider as per clause 83.1(e)(ii)?

Question 2: When assessing a client referred for assessment under clause 83.1(e)(i), will the
DHS Assessment Services be able to refer the client to a Specialist DES–ESS Provider that
operates outside of the ESA where that Participant has a permanent residential address if the
Participant requests that Provider and meets the requirements for that specialisation?

Question 1: When a Participant is Direct Registered, then referred to DHS assessment services
for an Assessment and Referred back to the Provider, this Participant will not be counted
towards the Provider’s Business Share.

Question 2: If a Participant requests referral to a particular Specialist Service Provider and
meets the requirements for that specialisation, DHS assessment services will be able to refer the
client to a Specialist Service Provider that operates outside of the ESA where that Participant has
a permanent residential address.

   2.7.4. If a job seeker is Direct Registered with you (as a continuing Provider) and is sent
         for an ESAt will they be returned to that Provider?
The usual Direct Registration arrangements will apply and job seekers will be referred by ESAt as

   2.7.5. Is a specialist DES provider able to accept direct registrations for the non-specialist
No. Unlike JSA Providers, Specialist DES Providers cannot accept participants from the non-
specialist cohort.

   2.7.6. If a provider is new to an ESA are they able to Directly Register a participant?
Yes, there is no limit on the number of Participants a Provider can directly register.

   2.7.7. If DES Providers source Direct Registrations, then send the Participant to DHS to
         test eligibility, will DHS refer the Participant to the same DES Provider if they are
         above tolerance levels?
As job seekers Directly Register they do not count toward a Provider’s business share. Where a
DES Provider Direct Registers a job seeker and refers them for an ESAt, the job seeker can be
referred back to the original provider regardless of tolerances.

  2.7.8. Currently a Provider cannot Directly Register a job seeker who is already with
         another Provider. Will this change?
No, a Provider cannot Direct Register a job seeker who is with another Provider.

2.8. Eligible School Leavers

          2.8.1. The Guideline says: “Note: DES providers may only commence Eligible School
                Leavers who have a permanent residential address in the ESA for which the DES
                provider is contracted to deliver Program Services.”
       Please clarify the situation whereby a job seeker wishes to direct register with, or be referred
       to a Specialist Provider which is outside the ESA of their permanent address, but which is
       readily accessible despite being outside the ESA of permanent address.
       The guideline is correct. DES Providers cannot Direct Register Eligible School Leavers who do not
       have a permanent residential address in the ESA for which the DES provider is contracted to
       deliver Program Services. It is a requirement for all Direct Registrations that the job seeker has a
       permanent residential address in the ESA for which the DES provider is contracted to deliver
       Program Services.

          2.8.2. Regarding Eligible School Leavers, in the RFT the requirements for eligibility have 3
                 points except for “expecting to work outside school hours”. Is this an omission or
       The Department has reviewed the Eligible School Leaver Guidelines and made changes to clarify
       the Eligible School Leaver policy. Under these guidelines Eligible School leavers can only be
       direct registered during their last year of school. Once eligibility is determined and an Eligible
       School Leaver has commenced, he or she and the Provider can determine what activities will
       best assist him or her to transition from school to work.

         2.8.3. With regards to changes for Eligible School Leavers (ESL) due to NSW state funding
               for ESL changes, how can we attract fees?
       DEEWR is consulting with all States and Territories about how they fund students with disability.

          2.8.4. When will the results on the consultation process for Eligible School Leavers be
       The Eligible School Leaver guidelines will be finalised after taking into account the State and
       Territory information and the feedback provided on the draft guideline.

         2.8.5. There are changes in the RFT in relation to Early School Leavers in relation to
               allowing students in the last 12 months who are funded. There are now many
               unfunded students from Year 11 precluded from school based traineeships.
       Comments about Eligible School Leavers and School Based Apprenticeships will be considered
       when finalising the Eligible School Leaver guidelines.

           2.8.6. In relation to the slide of the DES Information Sessions PowerPoint, “Characteristics
                 of DES–ESS Participants” - are job seekers who are Eligible School Leavers included in
                 the segment of the graph that covers Work Capacity of 8 to 14 hours?
       Eligible School Leavers are included in the 8-14 hours per week segment. Eligible School Leavers
       default to an eight hours per week Employment Benchmark but do not have an assessed Future
       Work Capacity as they don’t have an ESAt/JCA.

2.9. Job seeker choice

           2.9.1. Can a job seeker choose their DES–ESS Provider?
       A job seeker will be referred to their chosen DES–ESS Provider as long as that Provider has not
       already achieved its upper tolerance of Employment Service Area (ESA) Business Share. In such
       cases, the job seeker will be requested to nominate another preferred DES–ESS Provider. Where
       the job seeker agrees and they are within the DES–ESS Provider’s area of specialty, the
       allocation can also include a referral to a specialist Provider in the ESA. For job seekers who
       choose not to nominate a DES–ESS Provider, DEEWR automatically allocates the job seeker to an
       appropriate DES–ESS Provider with available appointments.

          2.9.2. Can a job seeker choose a DES Provider outside their Employment Service Area
       The Provider may not provide program services to a Participant whose permanent address is
       located outside an ESA specified in the schedule unless:
            the Provider is providing Post Placement Support or Ongoing Support to a Participant,
               who, after obtaining employment, has moved to a new permanent address in a new ESA
               after obtaining employment in exceptional circumstances, the Participant is referred to
               the Provider by an Employment Services Assessor or Centrelink, or
            the arrangement is approved at DEEWR’s discretion and is in accordance with any

          2.9.3. In relation to the program review at the end of 18-months, can you expand on the
                process regarding job seeker choice, under the Disability Services Act, as it relates to
                the client assessment review?
       The information from both the job seeker and Provider are important in determining the
       outcome of the review. There are a number of possible results of the Program Review
             extended Employment Assistance
             recommended referral to another Program Provider or another employment service, or
             no service recommended.

2.10. Job seeker assessments (Includes OSAs, ESAt, JCA, DSP, future work capacity/benchmark hours)

           2.10.1. Under what circumstances will an Ongoing Support Assessment (OSA) happen at 78
                   weeks instead of 52 weeks?
       From 1 July 2012, where a Participant has two or more consecutive OSAs recommending the
       same level of Ongoing Support, the next OSA will be due in 78 weeks. However, if the most
       recently completed Assessment is a Change of Circumstances Reassessment then the next OSA
       will still be due after 52 weeks.

           2.10.2. Do privacy constraints preclude providers from direct communication with an
                Employment Services Assessor or Job Capacity Assessor regarding the assessments
                they have conducted on a job seeker?
       No. Providers can communicate with Employment Services Assessors or Job Capacity Assessors
       regarding the assessments they have conducted on a job seeker if the intent is to provide the
       best possible services for the job seeker. For example, there may be a change of circumstances
       of the job seeker since the assessment and that may impact on the services. The provider is able
       discuss these changes with the assessor.

            2.10.3. In reference to Part B question 6:

          If our organisation provides Ongoing Support Assessments as a service for DEEWR is this
          considered to be non employment services?
       No, Ongoing Support Assessments are an employment service for the purpose of Appendix H1,
       to Part B, Section 1, Questions 1.4 and 1.5.

         2.10.4. If a Provider is new to an ESA are they able to prepare Participants by sending them
               to DHS for an Employment Services Assessment?
       No, a new Provider cannot do anything until they have a signed and executed a Deed with
       DEEWR to deliver the services. If a Provider is new to an ESA the start date is 4 March 2013.

2.11. Employer Incentives (Includes Supported Wage System, Wage Subsidies, EAF, Employer Broker
     Projects, Wage Connect)

          2.11.1. What is the purpose of the review of the Supported Wage System (SWS), and when
                will the review findings be available?
       The purpose of the review is to assess the effectiveness and appropriateness of SWS to people
       with mental illness (particularly having regard to the episodic nature of the condition), and to
       consider whether enhancements should be made to improve the applicability of the program to
       job seekers with mental illness. The review is well progressed and a draft report is currently
       being considered by DEEWR.

          2.11.2. Is there a DES equivalent to the Job Services Australia Employment Pathway Fund
       While DES Providers do not have access to a pool of funds similar to the Employment Pathway
       Fund (EPF) in JSA, the fees they receive are paid at a higher rate per job seeker than JSA
       Providers. This acknowledges the degree of difficulty and the extra support requirements
       needed when providing a service to job seekers with disability. DES Providers can use these
       service fees to deliver tailored specialised services to address a Participant’s individual needs
       and barriers.

       Additionally, the Employment Assistance Fund is available to help employers of people with
       disability by providing financial assistance to purchase a range of work-related modifications.
       Information about the Employment Assistance Fund and the application for funding is available
       through JobAccess (website: www.jobaccess.gov.au). Financial help is available for assistive
       technology for people who are about to start a job. The Employment Assistance Fund can
       reimburse the costs of modifications, assistive technology and Auslan interpreting for work
       activities. The Fund requires employers or DES providers to apply for this assistance.
       Applications are assessed by the JobAccess service and may be subject to an independent
       workplace assessment.

          2.11.3. Are there any Wage Subsidies available for DES–ESS Participants?
       Yes, there are three wage subsidies:
            Wage Subsidy Scheme: provides financial incentives to employers to employ
               Participants with disability in the open employment market at award wages. DES–ESS
               Providers can reimburse an Employer up to $1500 to employ a Participant for at least
               eight hours per week for at least 13 weeks (at least six weeks for Employment in a
               seasonal activity).
            Enhanced Wage Subsidy: commences on 1 July 2012 and will provide an increased
               incentive for employers to employ Participants who have been unemployed for 12

         months or longer. DES–ESS Providers can Reimburse an Employer up to $3000 to
         employ an eligible Participant for at least 15 hours per week for at least 26 weeks.
        Wage Connect Subsidy: supports employment of the very long-term unemployed to
         gain sustainable, ongoing, paid employment. The subsidy equates to the average rate of
         Newstart Allowance over 26 weeks and may be paid for at least six months but could be
         made available for longer (up to 52 weeks for Participants with a part-time capacity to
         work) based on the needs of the Participant.

    2.11.4. What is the purpose of JobAccess?
JobAccess is an information and advice service that has been expanded to include mental health
professionals, to offer information and direction to services and program support. JobAccess
promotes its services to employers and the wider community with an enhanced focus on mental
illness and the benefits of employing people with disability. Providers can also access the
Employment Assistance Fund (EAF) through the JobAccess website and JobAccess can provide
assistance in completing the EAF Form.

   2.11.5. Can you please clarify what funding is available to pay for training, licensing, work
         clothes etc. for JSA there is the Employment Pathway Fund yet I can’t see anything
         similar for ESS clients.
While DES Providers do not have access to a pool of funds similar to the Employment Pathway
Fund (EPF) in JSA, the fees they receive are paid at a higher rate per job seeker than JSA
Providers. This acknowledges the degree of difficulty and the extra support requirements
needed when providing a service to job seekers with disability. DES Providers can use these
service fees to deliver tailored specialised services to address a Participant’s individual needs
and barriers.

Additionally, the Employment Assistance Fund is available to help employers of people with
disability by providing financial assistance to purchase a range of work-related modifications.
Information about the Employment Assistance Fund and the application for funding is available
through JobAccess (website: www.jobaccess.gov.au). Financial help is available for assistive
technology for people who are about to start a job. The Employment Assistance Fund can
reimburse the costs of modifications, assistive technology and Auslan interpreting for work
activities. The Fund requires employers or DES providers to apply for this assistance.
Applications are assessed by the JobAccess service and may be subject to an independent
workplace assessment.

    2.11.6. How will Wage Subsidy Scheme agreements operate during transition when job
         seekers move to other providers?
Wage Subsidy Scheme agreements will be transferred to gaining organisations while the
transitioning DES Participant remains in subsidised employment. Details on transferring and
claim processes will be made available prior to transition.

   2.11.7. Has the Supported Wage System incentive payment that was detailed in the
          Exposure Draft been removed from the RFT?
Yes, it has been removed as there was an error made in the Exposure Draft. This payment is not
available for DES Providers.

     2.11.8. If we have already logged a Placement 3-4 weeks prior to July 1st 2012 and have
          negotiated the $1540 Wage Subsidy, are we able to backdate it and change it to the
          new $3000 Enhanced Wage Subsidy?

                E.g.; Job logged in ESS on 22 June, $1540 offered to employer. This client would be
                eligible for the $3000 Enhanced Wage Subsidy, can we change it in ESS and offer the
                employer the $3000?
       Where a Wage Subsidy Scheme Agreement has been signed under the Wage Subsidy Scheme,
       the subsidy may be ‘upgraded’ to an Enhanced Wage Subsidy within the first 28 days of
       employment commencing if all eligibility conditions are met. The process for upgrading will be
       consistent with the current process for upgrading the Wage Subsidy Scheme to the Wage
       Connect Subsidy.

       Wage Subsidy Scheme subsidies that commenced within 28 days of the 1 July 2012 availability of
       the Enhanced Wage Subsidy are eligible for the upgrade.

          2.11.9. I want to know when the DEEWR website will be updated with the new amounts
                on the wage connect and the enhanced wage subsidy?
                To date we do not have a flyer to promote the enhanced subsidy.
       The information on the DEEWR website relating to Wage Connect and the Enhanced Wage
       Subsidy will be updated shortly.

       A flyer to promote the Enhanced Wage Subsidy will also be made available on the Provider

2.12. Performance Framework (including Star Ratings)

           2.12.1. Will there be a review of the Performance Framework?
       In the second half of 2012, prior to the final issuing of DES–ESS Deeds, a review of the
       framework will be undertaken in consultation with the DES Reference Group to ensure the
       framework continues to effectively support high performance and genuine sustainable
       Employment Outcomes in the open labour market. Please see Section 1.3.1 of the RFT.

          2.12.2. Will performance data be reset to zero at the start of the new Deed for existing
       Performance data will not be zero-based from 4 March 2013. From 4 March 2013 DEEWR will
       calculate DES Star Ratings on a three year rolling assessment period. This will mean that current
       DES Providers, who are offered a Deed extension or are successful in retaining their current
       business in the tender process, will have their performance data from the 2010–2013 DES Deed
       period included in the new Star Ratings. For example, the December 2013 Star Ratings, will
       cover performance from the beginning of January 2011 to the end of December 2013.

          2.12.3. If you are a new Provider picking up someone part way through their period of
               service, are your performance figures affected and therefore disadvantaged if the
               whole period of registration is used?
       Performance information included in the Star Ratings will only count for the period for which
       you have had the Participant registered with you.

           2.12.4. Will the star rating of existing Providers be considered when determining
       Star percentages at the ESA level are used for past performance assessment and where
       allocated will be used as the basis for assessment prior to the assessment of any written

       2.12.5. Is performance in any ESA considered in your performance, for example, even any
             remote services delivered?
   If you are delivering DES–ESS in an ESA then this is a perfect match and will always be the first
   point of reference. DEEWR will always use DES–ESS data in the first instance. If you are
   delivering services in different ESAs we will still use the DES–ESS data first but we will try to use
   data from a similar ESA. DEEWR will use similar localities i.e. metro with metro and remote with
   remote as a basis for determining the most relevant comparative data. However the Star Rating
   data does make adjustments and allows for comparisons across locations. Please refer to Q&A
   4.6.9 for further information.

       2.12.6. Will JSA and DES Star Rating performance be considered the same?
   If you are not currently a DES–ESS Provider you will need to provide a written response to
   Selection Criterion 3. Any organisation not delivering DES–ESS will need to submit a written
   response as to how they will deliver future services to clients with a disability as well addressing
   the ongoing support needs of clients (Ongoing Support Assessment). This will be taken into
   account as well as performance data. Please refer to Q&A 4.6.9 for further information.

      2.12.7. Some ESAs do not have Providers (both DES and JSA) currently delivering at the
             national average. How does DEEWR compare performance in these ESAs with other
   The Star Ratings within the performance framework utilises regression factors on labour market
   and Participant characteristics to adjust for differences between ESAs and even differences
   between Site caseloads. This model recognises, for example, that a Provider delivering remote
   services in the Northern Territory may be different to a Provider delivering in a Sydney ESA.

   For more information about Star Ratings, please refer to the Disability Employment Services
   Performance Framework Guidelines, available from the Labour Market Information Portal

   Q&A 4.6.9 provides further information for Tenderers on what data is used to determine a base
   score in relation to the assessment of past performance.
      2.12.8. Has there been modelling by DEEWR? As an example in relation to Providers who
             have a change in market share? (Question relates to the proposed three year rolling
             Star Rating system).
   DEEWR has looked at a range of different scenarios with the results varying, depending on
   whether a provider is zero based, or linked with previous performance. In the past, programs
   have been zero based where there have been significant program changes. The DES–ESS
   program has not changed significantly. In this case the view of the Government is that the
   proposed model (i.e. using past performance) is the best mechanism to ensure the continuation
   of high quality services.

2.12.9. How are Star Ratings calculated?
   A variety of factors are considered when calculating the Star Ratings. Further information about
   Star Ratings is available on the DEEWR website and the Provider Portal.

   The DES Performance Framework Guidelines are publically available on the Labour Market
   Information Portal at
   The Guidelines provide detailed information regarding how the current DES Star Ratings are
   calculated, in particular the worked example on pages 14 to 16 to assist in your understanding.

     2.12.10.      It has been said that Providers get a Star Rating when they have significant
           caseloads. What constitutes significant caseload?
        Once a Site or contract (ESA) has serviced the required minimum number of Participants within
        the assessment period (e.g. 1 March 2010 to 31 March 2012), they will receive a Star Rating. For
        DES–ESS there must be a minimum of 20 participants (combined) in the denominator for the
     13 week full outcome (minimum of five Participants)
     Ongoing Support
        The business rules for the denominators of these Performance Measures are included in the DES
        Performance Framework Guidelines which are publicly available on the Labour Market
        Information Portal (www.deewr.gov.au/lmip).

     2.12.11.        In the DES Exposure Draft and initial information session, reference was been made
           to historical performance; however, in the RFT explicit reference is made to the Star Ratings
           and notes that other data might be used. Can you clarify the change in emphasis between
           the Exposure Draft and final RFT?
        The change in reference to historical data from the exposure draft to the final RFT was simply to
        make it clearer for Tenderers what data would be used as the basis for past performance
        assessment. This need for further clarity on past performance assessment was raised in a
        number of responses to the Exposure Draft. DEEWR has continued to provide further
        clarification through responses to questions lodged via the tender hotline and published on the
        purchasing website. I would refer you to Q&A 4.6.9 for more detail on how Star Ratings will be
        used to form the base for the assessment score.
2.13. Remote Services

          2.13.1. There are some providers who have business in the remote excised areas and also
                have a small amount of business the remote area which has been extended to June
                2013. What do they need to do in remote areas, and how do they bid for business?
       Providers that currently deliver JSA, CDEP or DES services in remote areas must continue to
       deliver services until 30 June 2013. Any organisation that wishes to provide RJCP services will
       need to complete the Expression of Interest (EOI) that will be released in late August 2012.
       Providers selected through the EOI process will be required to demonstrate strong connections
       with the communities they will service, and will need to maintain a permanent presence in the
       Region they are servicing.

          2.13.2. Are there any timelines on the changes to Remote servicing?
       Interested parties should refer to www.deewr.gov.au/rsr for information on the upcoming
       Remote Jobs and Communities Program which will commence 1 July 2013.

2.14. Legislation (Work Experience and workplace health and safety legislation)

2.15. NEIS

          2.15.1. Can DES Participants access the New Enterprise Incentive Scheme (NEIS)?
       Yes, from 1 July 2012 eligible Participants will be able to access NEIS while also receiving
       assistance under DES. DES Providers will work together with NEIS Panel Members and will also
       continue providing ongoing support to the Participant where required after their completion of

           2.15.2. A NEIS placement is currently a non-payable outcome. Section N of the RFT appears
                  to indicate it is now a payable outcome?
        From 1 July 2012 eligible DES Participants can access NEIS while concurrently receiving
        assistance under DES. DES Providers will not be able to claim a Job Placement Fee for a
        Participant who is self employed through NEIS. The Deed defines a Non-Payable Placement as a
      c) where the Participant enters into a NEIS Participant Agreement, and
      k) for self-employment opportunities.
        DES Providers will be able to claim DES Outcome Fees where the Participant is self employed
        through NEIS as long as all of the requirements for an Outcome (as outlined in the deed and
        relevant guidelines) have been met.

2.16. Period of Service

2.17. Connections for Quality

          2.17.1. Can Connections to Quality be updated now?
       Yes, it will be required by January 2013 but you can update it now if you wish.

          2.17.2. Has DEEWR monitored the Connections for Quality entries on Australian JobSearch
       DEEWR does monitor the material entered onto the site. DEEWR will contact Providers if there is
       inappropriate content.

          2.17.3. Where is Connections for Quality accessed from?
       The DEEWR Australian JobSearch (AJS) website at www.jobsearch.gov.au.

         2.17.4. Will DEEWR be loading the Connections for Quality information onto the AJS
               website on behalf of Providers?
       No, Providers are responsible for loading their own information onto the website.

         2.17.5. Will the information from Connections for Quality be used in the tender

          2.17.6. In relation to the DES Information Sessions slide on “Connections for Quality” and
                 posting of information on the JSA web site, is the posting of services provided on the
                 website aimed at activity tested, non-activity tested or both types of job seekers?
       The publishing of information on the Connections for Quality page on the Australian JobSearch
       website will provide all job seekers (both activity tested and non-activity tested) with access to a
       range of information about their local DES Providers, which helps them better understand each
       Provider’s services and successes. It will also assist employers by providing information to
       determine the Providers whose servicing arrangements best meet their recruitment needs and
       offer the best opportunity to connect them with the job seekers and training support they
       require. In addition, the Connections for Quality page offers Providers the opportunity to
       showcase their individualised and specialist services and to differentiate themselves from other

         2.17.7. Will DEEWR be checking the validity of claims and statements made by Providers
               on Connections for Quality?
      Providers are responsible for ensuring that statements and claims made are accurate. More
      information will be provided by DEEWR regarding Connections for Quality on the DES–ESS
      Transition website (when the document is available).

2.18. Compliance

         2.18.1. Will Disability Support Pension (DSP) recipients have mandatory compliance in
      No, Participants in DES–ESS in receipt of DSP are voluntary. From 1 July 2012, DSP recipients
      under 35 may have to meet with Centrelink quarterly and complete an Individual Participation
      Plan. While it does not directly impact upon DES, it may increase numbers of DSP recipients
      looking to enter the workforce.


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