IT Executive by nisad

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									                                        Kerry Cordova
                                        604 Harmony Lane

                                      Pleasantville, CA 94588

                                          (925) 555-1234



                                       Senior Executive ~ IT



Business and technology professional, expert in driving strategic directions, negotiations, and
projects through the complexities of differing agendas, personalities, and cultures. Solutions- and
results-focused, career successes have been underscored by an inherent capacity to identify and
pursue growth opportunities, decisively plot a course of action, and deliver on promises.
Acknowledged and accepted by board members, clients, staff, and management alike for candid,
rational communication style that ‘seals’ deals, resurrects client relationships, and averts crises.
A tenacious trouble-shooter, committed problem-solver, and motivational ‘lead from the front’
manager accustomed to adapting to cultural and business protocols across Japan and Australasia.



                                           Value Offered

    Revenue Growth Initiatives      E-Business                      Document Management

    Knowledge Management            Due Diligence Reviews           Change Management

    E-Commerce Solutions            Client Relationships            Vendor Negotiations
                                      Management
    Support Chains                                                   Market Expansion
                                     Risk Assessments
    Project Management                                               Brand Marketing
                                     Budget Management
    Cost Containment                                                 Process Reengineering




                                      Technology Inventory



         Technology inventory: UNIX (HP-UX) • Windows XP/2000/NT/98/95 • NT Server

         • Netscape Enterprise web server • IIS 4.0/5.0 web server Informix • BaaN (ERP)
                   • EMC & Hitachi storage DSS • OLTP • RDBMS • HTML • XML



                              Selected Benchmarks and Milestones



    Transformed company’s vision to become a player in the e-commerce solution sales sector into
    a practical reality. Led market-entry into Japan, scored the critical first sale, and project-
    managed the pilot system’s installation and integration from concept through turnkey solution
    handover.
    Steered groundbreaking, cutting-edge projects for a top-ranking heavy equipment manufacturer
    in Japan that revolutionized core business processes, and prompted the launch of a new
    revenue-positive CSS-Net-based ASP business enterprise.
    Key driver of cultural change initiative for major Japan-based company. Transitioned staff
    from non-computer users, to competent operators, fully trained in online catalogues, web
    browsers, CSS-Net, and basic troubleshooting.
    Coordinated the on-time global rollout of an electronic parts catalogue that modernized and
    standardized parts ordering company-wide. Directed team members across Japan, USA,
    Belgium, Germany, Italy and Australia
    Won export deal for the Australian Trade Commission in Osaka to supply $US 2.8 million in
    emergency housing that provided shelter to 200 Japanese families in Kobe, following the 1995
    Hanshin Earthquake.
    Led trade missions that led to a successful collaborative agreement between Japan and
    Australia


                                     EXPERIENCE NARRATIVE



CONSULATE GENERAL OF JAPAN, Sydney                                                    2002–Present

Consular Support Officer

Position represents a substantial departure from career momentum, supporting the Consul,
Police Liaison and Deputy Consul General with logistics, research, interpretation, and translation
services for citizens of Japan in perilous or difficult circumstances.

With 30,000 Japanese people living, working, and traveling in New South Wales, the Northern
Territory, and in New Caledonia, the role is unpredictable, rich in diversity, frequently
demanding, and simultaneously draining. Confronting overwhelming emotions and respecting
cultural sensitivities when dealing with victims of crime, lawbreakers, accidental death and more,
takes an immense toll on the people and families involved; it necessitates an empathic and
professional stance, and the local expertise to engage the community—from police and
emergency services, to legal representatives, funeral homes, and more.
Contributions/Highlights

  Independently identified frequent lapses in security that exposed assets and people to risk.
  Produced complete audit that revealed critical need for security blueprint and personally
  introduced series of security protocols for staff and third-party service providers. Devised and
  won agreement from contracted security company to comply with standard operating
  procedures—initiatives that have elevated and sustained the quality and level of security
  services provided.
 Commended frequently for capabilities in juggling significant client caseload and following
  each incident meticulously through closure.


ITOCHU SANKI, Tokyo                                                                      2000–2002

Senior Consultant

Transformed executive vision into a practical reality that heralded the transition of the company
as a new player in the competitive e-commerce solution sales sector.

With no existing software operations, no technical capability, and leading personnel lacking in
enterprise software sales methods, the challenges appeared daunting. Expectations to deliver
results quickly with limited resources elevated the level of pressure to produce.

At the conclusion of the contract, the company had won its first sale, was established as an
ecommerce business, and had seamlessly produced its first turnkey solution.

Contributions/Highlights:

  Sourced market, identified a leading vendor of support chain e-commerce solutions, and
  established an interest in expanding to the market in Japan. Conducted due diligence audit,
  inspected sites in UK, Germany and USA, and negotiated distribution agreement to infiltrate
  Japanese markets.
 Devised a high-impact, multi-phased marketing campaign to introduce brand name and image
  via prominent tradeshow positioning, direct mail strategy, cold prospecting, and on-site
  customer demonstrations.
 Penetrated the market in Japan with the groundbreaking $US 200K sale of the ecommerce pilot
  system to marine diesel engine manufacturer, Mitsui Zosen for online spare parts ordering.
  Tough negotiations conducted over several months produced a successful outcome with added-
  value training used as a deal ‘sweetener’.
 Project-managed the development and installation of the pilot system through concept to
  successful handover of a turnkey solution complete with trained and competent staff. Critical
  first-point-of-contact as a bilingual communications channel for all technical liaison between
  USA and Japanese engineers.


KOMATSU COMPUTER CENTER, Tochigi-ken Japan                                               1999–2000

Systems Administrator

Administered, fine-tuned, and improved key business systems including internet, intranets, BaaN
ERP and Informix RDBMS in an effort to improve customer satisfaction rates and system
responsiveness.

 Tuned and tweaked database, web server, and HP-UX parameters contributing to an impressive
  zero percent downtime.
 Presented to customers in Japanese language at monthly meetings, representing the company’s
  UNIX systems administration group.


KOMATSU LIMITED (JAPAN)                                                                  1997–1999

Project Consultant, e-Commerce

Delivered two major projects that virtually revolutionized business for Komatsu Ltd and produced
significant bottom-line results through the formation of a new business enterprise. The project
for Japan in implementing an ecommerce solution for the core business had significant impact on
the company’s visions and prosperity.

Project CSS-Net: Successfully delivered the complete development and deployment of the
company’s country-wide intranet—an e-commerce system for the online ordering of spare parts
for 3500-plus items of heavy equipment set to eliminate paper-based part catalogues and time-
consuming processes.

The project, considered cutting edge for the industry, was also unprecedented in Japan,
prompting the company to launch a new ASP business based on CSS-Net.

    Reversed time-consuming and erroneous paper-based/faxed recording and ordering methods
    through the implementation of e-commerce system that cut errors by 30% and enabled
    identification, selection and parts ordering online.
    Transformed ad hoc approach to manual cataloguing with a standardized electronic parts
    catalogue that cut 18% from publishing budget, offered immediate online content management,
    and reduced labor by 700 person hours.
    Key driver of substantial cultural change initiative that transitioned staff from non-computer
    users, to competent operators familiar with web browsers, CSS-Net, and basic troubleshooting.
    Negotiated global software licensing and pricing agreement that exposed all companies within
    the Komatsu group to the same price structure.
    Orchestrated complete project from data mapping and content design, through network and PC
    upgrades, replicated intranet web-servers for 24/7 operations, legacy parts master system
    integrations, and user guides.


Global Project: LinkOne Electronic Parts Catalogue Solution

Coordinated the global rollout of LinkOne—an electronic parts catalogue forming the core of the
online spare parts ordering initiative. System reformed, modernized, and standardized a regional,
fragmented approach that provided a uniform look and feel, and trimmed costs throughout the
group.
Transition from manual catalogues paved the way for future revenue growth, exposing the
company to expanded opportunities for online sales of spare parts.

 Managed vendors and coordinated a global team across Japan, USA, Belgium, Germany, Italy,
  and Australia. Chaired project meetings, and conducted business and technical translations.
 Deployed electronic parts catalogues globally and within forecasted deadlines.



AUSTRALIAN TRADE COMMISSION, Osaka                                                     1994–1996

Consulate General of Australia

Manager, Marketing

Project: Building Material Exports

Opportunities for Australian building material and housing exports were presented by the
Hanshin Earthquake in 1995 prompting devastation of housing on a mass scale.

 Acting independently, obtained emergency housing specifications and plans from the Hyogo
  Prefectural Government, identified and contacted potential Australian suppliers and local
  partners, initiated contact with trade intermediary Mitsubishi and submitted government bids.
 Sealed export deal to supply $US2.8 million of emergency housing that provided shelter to 200
  Japanese families in Kobe.


Project: Australian Software Exports.

Researched and sourced internationally competitive, Australian software products for sale to
Japan, executing market-entry strategies. Conducted IT product demonstrations in Japanese and
English, and participated in trade shows including Groupware Japan and Comdex Japan.

   Successfully negotiated Japan market distribution agreement for grapeVINE Technologies
    Limited’s “grapeVINE for Lotus Notes” knowledge management software.


Project: Australian Multimedia.

Elevated awareness of Australia’s multimedia talent and capabilities, leading the AIMIA
(Australian Interactive Multimedia Industry Association) mission to Japan and a mission to
Australia by KMNCA (Kansai Multimedia Network Cooperative Association.

   Won signing of an MOU for collaborative development and marketing of multimedia between
    AIMIA and KMNCA.


ITOCHU AUSTRALIA LIMITED, Sydney                                                       1990–1994
Manager, Business Development

Assistant Manager, Business Development

   Overcame client company’s lack of import finance by managing a $5M trade finance facility
    offering finance to Australian IT manufacturers, importers, and exporters.
   Created venture capital opportunities in Australian hi-tech for JAVCF (Japan Australia Venture
    Capital Fund).
   Turned bankruptcy of importer of Eizo monitors into a revenue-generator, selling company’s
    high-resolution monitors to merchant banks and system integration companies.
   Executed complete market distribution agreement for ERMapper image processing software in
    Japan.
   Key player in the start-up Kia motor vehicles to Australia.


                                                     Education



                                                 Bachelor of Arts

                                          University of Sydney, NSW



                                                Training includes:

                                XML Intensive Training, Enigma Boston MA

                                    International Marketing, ITOCHU Ltd




               Gayle M. Howard -getinterviews@topmargin.com - Top Margin - www.topmargin.com

								
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