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RXQ Customer Enrollment Using Registration Agent RA

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RXQ Customer Enrollment Using Registration Agent RA Powered By Docstoc
					                              RXQ.11.4.1 Customer Enrollment Using a Registration
                                 Agent (RA) Process Flow Diagram (Move-In)
       Customer authorizes
           Enrollment
            (11.3.2.1)                          3
Customer

                                                                                                                                                                                      Yes      Current Supplier
                                                                                                                                     Current Supplier                   ESI ID                    sends Drop
                                                                                                                                      receives Drop                   confirmed               Confirmation to RA
                                                                    Supplier receives                   Pending Supplier
         Supplier sends                                                                                                              Request from RA                  (11.3.2.27                 (11.3.2.28 &
                                                                  Enrollment Rejection                 receives Enrollment
      Enrollment Request to                                                                                                            (11.3.2.25 &                        )                      11.3.2.29)
                                                                        from RA                       Confirmation from RA
               RA                                                                                                                       11.3.2.26)                              No
                                                                  (11.3.2.5 & 11.3.2.6)                    (11.3.2.23)
            (11.3.2.2)
                                                                                                                                                                    Current Supplier sends Drop
                                                                                                                                                                          Rejection to RA
                                                                                                                                                                      (11.3.2.30 & 11.3.2.31)
Supplier

                                                                                                                                                 No further action
               RA                                                           RA
       receives Enrollment                                          sends Enrollment                                                                                                        RA                 RA
                                     No                                                                                                                        No                     receives Drop       receives Drop
      Request from Supplier                              No        Rejection to Supplier
                                                                                                                   RA                                                                    Rejection        Confirmation
            (11.3.2.2)                                            (11.3.2.5 & 11.3.2.6 &
                                                                                                          receives Enrollment                      Does a current                      from current        from current
                                        Enrollment                      11.3.2.10)
                                                                                                       Rejection from Distribution                 Supplier exist?                       Supplier            Supplier
                                          Request                                                               Company                             (11.3.2.24)                        (11.3.2.30 &        (11.3.2.28 &
                                        contains the                                                           (11.3.2.20)                                                               11.3.2.31          11.3.2.29)
                                                                             Yes                                                                                        Yes
                                     required elements    Yes
                                         (11.3.2.4)                                           RA                                         RA receives                           RA
       ESI ID confirmed                                   Rejected by                  sends Enrollment                                   Enrollment                  sends Drop Request
          (11.3.2.3)                                      Evaluation?                       Request                                    Confirmation and                to current Supplier
                                                           (11.3.2.4)              to Distribution Company                             sends to pending                   (11.3.2.25 &
                                                                                           (11.3.2.7)                                      Supplier                        11.3.2.26)
                               Yes                                                                                                        (11.3.2.23)
                                                                        No
Registration
Agent
                                                                                                                                                                                      Distribution Company
                                                                                                                    Distribution                                                      processes Enrollment
                                                                                                                      Company                                             No
                                           Distribution Company                                                                                         Inspection                     Request and sends
                                            receives Enrollment                    ESI ID confirmed               Sends Enrollment                       required                           Enrollment
                                             Request from RA                          (11.3.2.8)                   Rejection to RA                      (11.3.2.11)
                                                                                                          No                                                                           Confirmation to RA
                                                 (11.3.2.7)                                                           (11.3.2.9)                                                     (11.3.2.21 & 11.3.2.22)

                                                                                                Yes                                               Yes
Distribution Company                                                                                                                                                1          2
                     RXQ.11.4.1 Customer Enrollment Using a Registration
                        Agent (RA) Process Flow Diagram (Move-In)

                                       Customer receives          Applicable Regulatory            Applicable Regulatory
                                    notification and contacts            Authority                        Authority
                                     Applicable Regulatory         receives notification            contacts Distribution
                                            Authority                   (11.3.2.18)                Company and provides
                                           (11.3.2.17)                                             inspection information
Customer/Inspection Authority                                                                            (11.3.2.19)




                                        Pending Supplier         Pending Supplier sends
                                    receives Notification of         Notification of
                                      Inspection Required         Inspection Required
                                     and notifies Customer          Response to RA
                                          (11.3.2.13)                 (11.3.2.14)
Supplier

                                   RA sends Notification
                                   of Inspection Required            RA receives
                                    to pending Supplier             Notification of
                                         (11.3.2.13)             Inspection Required
                                                                Response (11.3.2.14 &
                                                                      11.3.2.15)



                                          RA receives
                                         Notification of        RA sends Notification
                                      Inspection Required       of Inspection Required
                                       from Distribution           Response to DC
                                           Company                    (11.3.2.16)
                                    (11.3.2.11 & 11.3.2.12)

Registration Agent

                                                                Distribution Company                                        Distribution Company
                                      Distribution Company      Receives Notification      Distribution Company               updates Enrollment
                                      sends Notification of     of Inspection Required      receives inspection                  Request with
                          1        Inspection Required to RA     Response (11.3.2.16)           information                 inspection information
                                                                                                                                                     2
                                     (11.3.2.11 & 11.3.2.12)                                     (11.3.2.20)                      (11.3.2.20)


Distribution Company
                   RXQ.11.4.1 Customer Enrollment Using a Registration
                         Agent Process Flow Diagram (Move-In)
                                 Customer Cancellation

                                    Customer wants             No
                                    to cancel Move-                          No further
           3
                                           in                              action required
                                       (11.3.2.32)


                                               Yes        Customer notifies pending
                                                             Supplier to cancel
                                                                enrollment
                                                                (11.3.2.32)
Customer



                                     Pending Supplier                                                            Pending Supplier           Pending Supplier receives
                              sends Cancel Enrollment Request                                                     receives Cancel              Cancel Enrollment
                                           to RA                                                               Enrollment Rejection          Confirmation from RA
                                  (11.3.2.32 & 11.3.2.33)                                                            from RA                 (11.3.2.37 & 11.3.2.41)
Supplier                                                                                                      (11.3.2.35 & 11.3.2.40)


                                                                    No
                                                                                                                  RA sends Cancel
                                                                               RA sends Cancel                 Enrollment Rejection to
                                                                              Enrollment Request                  pending Suppler
               RA receives Cancel            Is Enrollment                      to Distribution                 (11.3.2.35, 11.3.2.38,         RA receives Cancel               RA
               Enrollment Request            Request able to                  Company (11.3.2.33               11.3.2.39, & 11.3.2.40)      Enrollment Confirmation       Cancels Pending
                  (11.3.2.32 &                be cancelled                       & 11.3.2.34)                                                 and sends to pending      Enrollment (11.3.2.41)
                   11.3.2.33)                  (11.3.2.34)           Yes                                                                     Supplier (11.3.2.36 &
Registration                                                                                                                                       11.3.2.37)

Agent
                                                                                                                                                                         Distribution Company
                                                                                                         No        Distribution Company      Distribution Company            Sends Cancel
                                       Distribution Company                      Is Enrollment                   sends Cancel Enrollment       Cancels Pending
                                    receives Cancel Enrollment                   Request able to                                                                               Enrollment
                                                                                                                      Rejection to RA        Enrollment (11.3.2.36)          Confirmation
                                              Request                             be cancelled                    (11.3.2.38 & 11.3.2.39)
                                      (11.3.2.33 & 11.3.2.36)                      (11.3.2.36)                                                                            to RA (11.3.2.36 &
                                                                                                                                                                               (11.3.2.37)
                                                                                                   Yes
Distribution Company
                              RXQ.11.4.2 Customer Enrollment Using a Registration
                                     Agent Process Flow Diagram (Switch)
            Customer
           authorizes
           Enrollment
            (11.3.3.1)


Customer

                                                                                                                                  Current Supplier
                                                                                                                               Receives Drop Request                 ESI ID              Yes
                                                                                                                                      from RA                      confirmed                         Current
         Supplier sends                                                                            Pending Supplier                                                                                 Supplier
                                                                Supplier receives                                              (11.3.3.15& 11.3.3.16)             (11.3.3.17 &
      Enrollment Request to                                                                             receives                                                                                   sends Drop
                                                              Enrollment Rejection                                                                                 11.3.3.19)
               RA                                                                                     Enrollment                                                                                  Confirmation
            (11.3.3.2)                                              from RA                     Confirmation from RA                                                       No                        to RA
                                                              (11.3.3.5 & 11.3.3.6)             (11.3.3.13 & 11.3.3.14)                                         Current Supplier sends            (11.3.3.19 &
                                                                                                                                                                Drop Rejection to RA               11.3.3.20)
Supplier                                                                                                                                                       (11.3.3.17 & 11.3.3.18)


                                                                                                                           RA sends Enrollment
                                                                        RA                                                     Confirmation                                                         RA
                                                                sends Enrollment                                                                                   RA receives Drop            receives Drop
               RA                                                                                                           to pending Supplier                      Rejection from
       receives Enrollment                                     Rejection to Supplier                                      (11.3.3.13 & 11.3.3.14)                                              Confirmation
                                                              (11.3.3.5 &11.3.3.6 &                                                                                 current Supplier            from current
      Request from Supplier      No
                                                                    11.3.3.11)                                                                                        (11.3.3.17 &                Supplier
            (11.3.3.2)                                No                                                                                                               11.3.3.18)
                                         Enrollment                                                                                                                                             (11.3.3.19 &
                                           Request                                                                                                                                               11.3.3.20)
                                         contains the
                                                                Yes
                                      required elements
                                          (11.3.2.4)                                   RA                            RA
                                                                                sends Enrollment            receives Enrollment               RA receives                          RA
       ESI ID confirmed                                                              Request                   Rejection from                 Enrollment                  sends Drop Request to
          (11.3.3.3)                                                No      to Distribution Company        Distribution Company              Confirmation                    current Supplier
                                                      Rejected by                   (11.3.3.7)             (11.3.3.6 & 11.3.3.11)       (11.3.3.12 & 11.3.3.13)          (11.3.3.15 & 11.3.3.16)
                                                      Evaluation?
                                            Yes        (11.3.2.4)
                    Yes

Registration Agent                                                          1

                                                                                                                                 No           Distribution
                                                                         Distribution Company                                                   Company               Distribution Company
                                                                                                              ESI ID confirmed
                                                                         Receives Enrollment                                                Sends Enrollment            sends Enrollment
                                                                                                                 (11.3.3.9)
                                                                           Request from RA                                                   Rejection to RA              Confirmation
                                                                                (11.3.3.7)                                                     (11.3.3.10)                    to RA
                                                                                                                                                                     (11.3.3.12 & 11.3.3.13)
Distribution Company                                                                                                          Yes
                     RXQ.11.4.2 Customer Enrollment Using a Registration
                            Agent Process Flow Diagram (Switch)
                                                                        No further                  No further
                                                                      action required             action required

                                                                               Yes
                                                                                                            No

                                                                        Customer                     Customer
                                           Customer receives            Rescission          No
                                                                                                      requests
                                          Pending Enrollment          period expired                Rescission
                                            letter (11.3.3.8)          (11.3.3.21)                  (11.3.3.21)
                                                                                                             Yes

Customer                                                                                                            2


                                                    RA
                                             sends Pending
                                               Enrollment
                                           letter to Customer
                                                (10.3.3.8)

                                                     Yes



                                           RA required to send
                                             letter notifying    No           No further action
  1                                       Customer of Pending                     required
                                               Enrollment
                                                (10.3.3.8)



Registration Agent




Supplier
                 RXQ.11.4.2 Customer Enrollment Using a Registration
                        Agent Process Flow Diagram (Switch)
                                Customer Rescission


                                  No
                                                                                                                               Customer
                    Customer                   Customer contacts RA for                                                    contacts pending
                                                                                                                             Supplier for
           2      contacts RA                        Rescission
                                                                                                                              Rescission
                                                                                                                                                                   3
                 for Rescission                      (11.3.3.21)
                                       Yes                                                                                    (11.3.3.32)             Yes
                   (11.3.3.21)

Customer                                                                                                                                  No

                                                                                                                              No further
                                                                                                                            action required


                                                                                                                       Current Supplier receives                  Current Supplier
                                                                                                                      Cancel Enrollment Request               sends Cancel Enrollment
                                                                                                                        (11.3.3.28 & 11.3.3.24)                 Confirmation to RA
                                                                                                                                                              (11.3.3.29 & 11.3.3. 27)


                                                                                                                                                                 Pending Supplier
                                                                                                                      Pending Supplier receives
Supplier                                                                                                              Cancel Enrollment Request
                                                                                                                                                              sends Cancel Enrollment
                                                                                                                                                                Confirmation to RA
                                                                                                                       (11.3.3.28 & 11.3.3.24)                (11.3.3.29 & 11.3.3. 27)



                                                                                                                                                                      RA receives Cancel
                                 RA                                    RA                 RA receives Cancel                              RA                              Enrollment
                  sends Cancel Enrollment Request                Cancels Pending        Enrollment Rejection to           sends Cancel Enrollment Request                Confirmation
                      to Distribution Company                      Enrollment              pending Suppler                 to current and pending Suppliers         (11.3.3.25 & 11.3.3.29)
                       (11.3.3.22 & 11.3.3.24)                     (11.3.3.23)          (11.3.3.30 & 11.3.3.31)                 (11.3.3.28 & 11.3.3.24)
Registration
Agent


                            Distribution Company                Is Enrollment
                         receives Cancel Enrollment             Request able to    No        Distribution Company                                                   Distribution Company
                                                                                           sends Cancel Enrollment           Distribution Company                  sends Cancel Enrollment
                                   Request                       be cancelled                                                   cancels Pending
                           (11.3.3.22 & 11.3.3.24)                (11.3.3.25)                   Rejection to RA                                                      Confirmation to RA
                                                                                            (11.3.3.30 & 11.3.3.31)          Enrollment (11.3.3.26)                (11.3.3.25 & 11.3.3. 27)
Distribution Company                                           Yes
                 RXQ.11.4.2 Customer Enrollment Using a Registration
                        Agent Process Flow Diagram (Switch)
                                Customer Rescission


                                           Customer notifies pending
                       3                    Supplier for Rescission
                                                                                                                  Customer begins service
                                                 (11.3.3.32)
                                                                                                                   with pending Supplier
                                                                                                                        (11.3.3.36)

Customer

                                             Pending Supplier                    Pending Supplier
                                      sends Cancel Enrollment Request             receives Cancel                    Pending Supplier
                                                   to RA                            Enrollment                        receives Cancel
                                          (11.3.3.32 & 11.3.3.24)                  Confirmation                    Enrollment Rejection
                                                                              (11.3.3.27 & 11.3.3.34)              from RA and notifies
                                                                                                                         Customer
Supplier                                                                                                          (11.3.3.35 & 11.3.3.31)



                                                RA receives                      RA sends Cancel
                                             Cancel Enrollment                      Enrollment                   RA sends Cancel
                                                  Request                          Confirmation               Enrollment Rejection to
                                           from pending Supplier                to pending Supplier              pending Suppler
                                          (11.3.3.32 & 11.3.3.24)             (11.3.3.27 & 11.3.3.34)         (11.3.3.35 & 11.3.3.31)




                                RA sends
                           Cancel Enrollment                                         RA                        RA receives Cancel
                                                                               Cancels Pending                Enrollment Rejection                       RA receives Cancel
                                 Request
Registration            to Distribution Company                                  Enrollment                  (11.3.3.35 & 11.3.3.31)                         Enrollment
                                                                                 (11.3.3.33)                                                                Confirmation
Agent                    (11.3.3.24 & 11.3.3.34)                                                                                                       (11.3.3.27 & 11.3.3.38)




                          Distribution Company              Is Enrollment
                       receives Cancel Enrollment           Request able to   No         Distribution Company                                            Distribution Company
                                                                                       sends Cancel Enrollment                Distribution Company      sends Cancel Enrollment
                                 Request                     be cancelled                                                        cancels Pending
                         (11.3.3.24 & 11.3.3.34)              (11.3.3.35)                   Rejection to RA                                               Confirmation to RA
                                                                                        (11.3.3.35 & 11.3.3.31)               Enrollment (11.3.3.37)    (11.3.3.27 & 11.3.3. 38)
Distribution Company                                        Yes
                         RXQ.11.4.3 Customer Drop Using a Registration Agent
                              (RA) Process Flow Diagram (Move-Out)


                       Customer receives                                       Customer contacts                                                            Customer receives
                       Drop notification                                      Supplier authorizing                                                           information from
                           (11.3.4.3)                                             Move-Out                                                                  Supplier (11.3.4.9)
                                                                                   (11.3.4.2)
  Customer


                             Supplier                                              Supplier
               initiates Drop Request and notifies                            sends Drop Request                                                                 Supplier             Supplier receives and
                            Customer                                                to RA                               Supplier receives Drop                 investigates              processes Drop
                            (11.3.4.3)                                            (11.3.4.4)                                  Rejection                     rejection notifies            Confirmation
                                                                                                                        (11.3.4.9 & 11.3.4.14)                  Customer             (11.3.4.17 & 11.3.4.18)
                                                                                                                                                                (11.3.4.9)


  Supplier

                                                                                                                                                                   RA receives &
                   RA receives Drop                                                                                               RA                               processes Drop
                       Request                                                                                          sends Drop Rejection                      Confirmation and
                      (11.3.4.4)                                         No                                             to Supplier (11.3.4.7,                    sends to Supplier
                                                       Drop Request                                                     11.3.4.8, & 11.3.4.14)                 (11.3.4.15 & 11.3.4.17)
                                                        contains the                     Rejected by
                                                     required elements                   Evaluation?
                                                        (11.3.4.6 &           Yes         (11.3.4.7)         Yes
                                           No            11.3.4.7)                                                                             RA receives Drop
                        ESI ID
                                                                                                     No                                          Rejection from
                      confirmed
                                                                                                                                           Distribution Company and
                     (11.3.4.5 &
Registration           11.3.4.7)                                     RA sends Drop Request to             RA logs Drop Request             cancels the Pending Drop
                                                                      Distribution Company                  in its info system              (11.3.4.12 & 11.3.4.14)
Agent                          Yes                                          (11.3.4.10)                         (11.3.4.10)


                                                                                                                                                 Distribution Company
                                                                                                                                   No            sends Drop Rejection            Distribution Company
                                                                 Distribution Company                       ESI ID
                                                                                                                                                  to RA (11.3.4.12 &                   Sends Drop
                                                                 receives Drop Request                     confirmed
                                                                                                                                                       11.3.4.13)                 Confirmation to RA
                                                                 (11.3.4.6 & 11.3.4.10)                   (11.3.4.11)
                                                                                                                                                                                      (11.3.4.15 &
Distribution Company                                                                                             Yes                                                                   (11.3.4.16)
                                                                                                                                                                                                               4
                                           RXQ.11.4.4 Account Information Change Request
                                                     Using a Registration Agent
                                            Submitted by Supplier Process Flow Diagram


Registration Agent



Customer

                                                                                                                                       Supplier
                       Supplier                                                                                                    receives Account
             sends Account Information              Supplier receives
                                                  Account Information                                                            Information Change
                  Change Request                                                                                                     Confirmation
              to Distribution Company               Change Rejection
                                                  (11.3.5.7 & 11.3.5.8)                                                         (11.3.5.5 & 11.3.5.6)
                      (11.3.5.2)
Supplier

                                                 Distribution Company
                                                     sends Account
                                                  Information Change
                                                      Rejection to
                                                        Supplier
                                                 (11.3.5.7 & 11.3.5.8)
                                                                                                          No
                                                              No                            No




                                                                                                                                 Distribution Company
                                                                                                                                   processes Account
           Distribution Company receives                                                                                  Yes     Information Change
                                                   ESI ID confirmed       Yes       Contains the          Customer
                Account Information                                                                                                Request and sends
                                                     (11.3.5.3 &                      required          currently being
           Change Request from Supplier                                                                                          Account Information
                                                       11.3.5.5)                      elements            served by
                      (11.3.5.2)                                                                                                Change Confirmation to
                                                                                (11.3.5.4 & 11.3.5.5)      Supplier
                                                                                                                                        Supplier
                                                                                                          ( 11.3.5.5)
                                                                                                                                 (11.3.5.5 & 11.3.5.6)




Distribution Company
                                RXQ.11.4.5 Account Information Change Request
                                            Using a Registration Agent
                             Submitted by Distribution Company Process Flow Diagram

Customer

                                                                                                                                              Supplier
                        Supplier                                                          Contains the                           sends Account Information Change
                                                         ESI ID confirmed       Yes                                                     Confirmation to RA
              receives Account Information                                                  required              Yes
                    Change Request                          (11.3.6.10)                     elements                                  (11.3.6.10 & 11.3.6.11)
                  (11.3.6.8 & 11.3.6.9)                                                   (11.3.6.9 &
                                                                                           11.3.6.10)
                                                                                                                                        Supplier sends
                                                                         No                                                       Account Information Change
                                                                                                    No                                  Rejection to RA
Supplier                                                                                                                            (11.3.6.12 & 11.3.6.13)



                                                                                                                                   RA
                                                                                                    Yes                      sends Account
                                                                                                                          Information Change
                                                                                                                            Confirmation to
                             RA                                                                                          Distribution Company
                 Sends Account Information                                                                               (11.3.6.3 & 11.3.6.6)
                                                    ESI ID confirmed          Yes         Contains the
                 Change Request to Supplier            (11.3.6.3)                           required
                   • (11.3.6.8 & 11.3.6.9)                                                  elements
                                                                                                                                        RA receives
                                                                                      (11.3.6.3 & 11.3.6.5)
                                                                                                                                   Account Information
                                                                                                                                  Change Rejection from
                              RA                                No                                                                        Supplier
                 receives Account Information                                                                                     (11.3.6.12 & 11.3.6.13)                 RA receives
                       Change Request                  RA sends                                   No                                                                 Account Information
                     (11.3.6.2 & 11.3.6.5)      Account Information                                                                                                  Change Confirmation
                                                                                                                                         RA sends
                                                 Change Rejection to                                                                                                     from Supplier
                                                                                                                                   Account Information
                                                Distribution Company                                                                                                (11.3.6.10 & 11.3.6.11)
                                                                                                                                   Change Rejection to
Registration Agent                              (11.3.6.4 & 11.3.6.7)                                                             Distribution Company
                                                                                                                                 (11.3.6.14 & 11.3.6.15))



                                                                                                         Distribution Company              Distribution Company
                 Distribution Company sends     Distribution Company                                            receives                          receives
                    Account Information            receives Account                                      Account Information                Account Information
                   Change Request to RA          Information Change                                      Change Confirmation               Change Rejection from
                    (11.3.6.2 & 11.3.6.5)              Rejection                                         (11.3.6.3 & 11.3.6.6)               RA (11.3.6.14 &
                                                 (11.3.6.4 & 11.3.6.7)                                                                           11.3.6.15)
Distribution Company

				
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