Electrical and Electronics Engineering Careers Placement

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					Careers Education and Placement Centre


     Communication and Interview Skills
    Workshops for Final-year EEE Students

      Date     : 17 - 19 January, 2001 (Wed - Fri)
      Duration : 1.5 hours / session
      Venue    : Rm 315, Meng Wah Complex

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Careers Education and Placement Centre



                                          Mr K H Leung
                                              Deputy Director


           E-mail: leungkh@hkucc.hku.hk
            Web: http://www.hku.hk/cepc
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  Careers Education and Placement Centre


                                   Ms Rachel Hong
                                           Senior Manager

        E-mail: rkmhong@hkusua.hku.hk
          Web: http://www.hku.hk/cepc

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       Slides from this presentation

lecture notes are available at :
- CEPC Enquiry Desk for photocopying
- CEPC homepage :
  <http://www.hku.hk/cepc>




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         Résumé & Covering Letter

A Résumé is a one or two pages
history of your achievements,
education and characteristics
that qualify you for the position
you seek.

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  Résumé & Covering Letter (Cont’d)

A Covering Letter introduces your
résumé to the employer and links your
most important skills and experience
to the job.
It should explain why you are
interested in that career and that
employer.

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             Who are the READERS?
            What are their backgrounds?


• The Human Resources Personnel
• The Line Managers
• The Selection Committee




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                                        Your Challenge
To show where you are different or
better than your competitors!

Add value - your experiences inside
and outside of school will set you
apart from your peers.


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                                                 Remember
   The résumé and covering letter are your
     own personal marketing document

                                     no standard format
 Your can read examples of resumes,
         but don’t copy them.
                               Make one for yourself.
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                                        Covering Letter
Basic knowledge of cover letter
• Limit it to one page, one and a half at the
  most
• A4 size quality paper
• Be brief and specific - don’t re-produce
  your résumé
• be addressed to the relevant named person
  in the organization
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                        Covering Letter … cont’d
• say how you came to know about the
  vacancy
• say how your skills and experience are
  relevant to the job
• don’t merely quote what skills your have,
  give specific examples
• say why you are attracted to and suitable for
  the job

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                                        Covering Letter
Why are you interested in the company and the job??
Research!!
• recruitment talk
• career booklet
• recruiting organisation’s annual report / brochure
• world wide web (e.g. South China Morning Post
  Achive)
• alumni contact/friends
• CEPC homepage

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                                    Application Letter
I. follow the ‘4S Rule’
   - Short
   - simple
   - succinct
   - specific

II. include ‘competency statements’
    - should say what the candidate can DO
    - should make it clear what results they have
      achieved
    - should be related to the employer’s needs and
      organised so as to show how the candidate’s
      qualifications can help to meet them
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                          Format for Cover Letter
                                                                                                                      Your Address
                                                                                                                             Date
The person’s name
Job tile
Employer name
Address

Dear (Mr/Mrs/Ms Surname),

                                                             Ref: (Position)

Introduction - Explain why you are writing


Middle paragraph/s - Match your qualification, experiences, and
                     achievements with the primary tasks of the appointee.
                     Make them interested in meeting you!

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        Format for Cover Letter … cont’d
Penultimate paragraph - Say why are you attracted to this
                        employer, occupation, and/or
                        industry.


Closing paragraph - Leave the way open for further
                    communication.


Yours sincerely,


Your name
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Exercise - Match your qualification, experiences and
              achievements against the primary tasks of the
           appointee
                                Primary tasks                                                            Own strengths (give
                                                                                                         evidence, name results)
Engineer, Electrical Development
    Reading design specifications & technical
    drawings of equipment
    Designing test procedures to obtain required
    data
    Specifying test rigs and instrumentation
    Conducting tests and recording, analysing and
    interpreting data
    Proposing modifications and repeating tests,
    writing & editing reports




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                                 Primary tasks                                                            Own strengths (give
                                                                                                          evidence, name results)
Engineer, Electrical Design
    Reading specifications for equipment or
    systems
    Researching suitable solutions, estimating costs
    and timescales, preparing specifications,
    implementing design
    Testing and qualifying the final product
    Preparing product documentation and reports
    Monitoring a product in use so as to improve
    on the design in the future




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                                 Primary tasks                                                            Own strengths (give
                                                                                                          evidence, name results)
Engineer, Electronics Development
    Systematically changing the detailed design of
    a piece or pieces of electronic equipment until
    its performance meets a written specification
    Ensuring that this will then work with other
    devices developed by other people so that it can
    be made again reliably and will perform
    consistently in specified operation
    environments
    Following defined development processes




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                                 Primary tasks                                                            Own strengths (give
                                                                                                          evidence, name results)
Engineer, Electronics Design
    Developing a project specification with
    customers and other engineers
    Developing good lines of communications
    Computer aided methods are used to test
    theoretical designs before going on to produce
    details of specifications and outline designs
    Designers need to be imaginative & inventive
    in order to solve problems and generate new
    ideas and appropriate designs
    Technical knowledge is important
    Writing & editing reports


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                                 Primary tasks                                                            Own strengths (give
                                                                                                          evidence, name results)
Engineer, Technical Sales
    Contacting and visiting the purchasing and
    technical staff of potential customers in order to
    discuss the specification, price and delivery of
    products and services required
    Liaising with own organisation’s design,
    development, sales and production sections to
    ascertain if these requirements can be met
    Monitoring and facilitating the progress of all
    activities involved




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      Basic Knowledge of Resumes
 • Keep it to 1-2 pages
 • Use quality A4 paper and matching
   envelope
 • Neat and clear presentation
 • Include information that is relevant to
   the job
 • Leave out expected salary unless
                                 asked for

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     Information to be included (cont’d)
Summary Statement (value adding)

• It underscores the important message
  in the cover letter
• It repeats the key words in the cover
  letter
• It leads into the career objective


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           Information to be included
Career Objective (value adding)

Tell the employer
• what type of job you are looking for,
• what type of industry,
• what skills would you like to apply to his
  position.

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             Information to be included
Education
• Start with your MOST RECENT education
  and work backwards
• Give the name of the University, the title of
  the degree in full, date of graduation and
  final year project title, if relevant
• Other relevant training courses that you
  have attended

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             Information to be included
Work Experience
• Start with your most recent or most relevant
  experience,
• Give the company name, period of
  employment and job title,
• Describe your duties and responsibilities,
• Show what your have done rather than simply
  tell (statement of achievements, showing
  result).

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           Information to be included
Extra-Curricular Activities
• Include student activities, committees,
  sports or responsible positions that you have
  held,
• Include related achievements,
• Include title, period, statement of
  responsibilities,    and     statement     of
  achievement as with “Work Experience”.

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           Information to be included
Skills

• Include other qualifications that are relevant
  to the company
e.g. language and computer skills




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                          Hobbies and Interest
•     Useful if they are relevant to your career
      objective.
•     Avoid being too general such as “reading” or
      “sports”,
•     Be specific and list achievement, if any
 e.g. reading detective stories, war game strategies,
      literature classics etc.,
      bird-watching and keeping log book of
      species seen,

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                                             Resume Format
                                               Name :
                                               Address :
                                               Contact Numbers :
Summary :
Career Objective :
Education :
Qualification :
Extra-Curricular Activities:
  Position, Organisation, Period, Statement of
  responsibilities (use action words to show skills)
  Statement of achievement (showing results)
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                                Resume Format …cont’d
Work Experience :
 Position, Organisation, Period, Statement of
 responsibilities (use action words to show skills)
 Statement of achievement (showing results)
Hobbies and Interest :
Skills and other qualifications relevant to the employer
and post :
References :
  (Ideally three referees, not relatives, to comment on
  your ability, character, attitude to work, achievements)
Expected Salary : (unless asked for)
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                                              Action Words

       accelerated                                      achieved                                          adapted
       administered                                     advised                                           analysed
       appraised                                        arbitrated                                        arranged
       assembled                                        assisted                                          audited
       balanced                                         budgeted                                          built
       calculated                                       centralized                                       charted
       checked                                          classified                                        coached
       collated                                         collected                                         compiled
       composed                                         conceived                                         conducted
       confronted                                       consolidated                                      constructed
       controlled                                       co-ordinated                                      corresponded
       counselled                                       created                                           cut

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                            Action Words …cont’d
          delegated                                        delivered                                        demonstrated
          designed                                         detailed                                         determined
          developed                                        devised                                          directed
          dispensed                                        displayed                                        distributed
          drafted                                          drove                                            edited
          eliminated                                       entertained                                      established
          estimated                                        evaluated                                        executed
          exhibited                                        expanded                                         expressed
          facilitated                                      forecast                                         formulated
          found                                            founded                                          generated
          guided                                           handled                                          headed
          identified                                       implemented                                      improved
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                            Action Words …cont’d
               increased                                       initiated                                       inspected
               interviewed                                     introduced                                      invented
               investigated                                    joined                                          launched
               led                                             listened                                        located
               logged                                          maintained                                      managed
               marketed                                        maximized                                       measured
               mediated                                        met                                             minimized
               monitored                                       motivated                                       navigated
               negotiated                                      obtained                                        operated
               optimised                                       ordered                                         organized
               oversaw                                         performed                                       persuaded
               pinpointed                                      planned                                         prescribed
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                                Action Words …cont’d
             predicted                                       prepared                                       presented
             printed                                         processed                                      produced
             programmed                                      promoted                                       prepared
             protected                                       published                                      purchased
             questioned                                      raised                                         ran
             read                                            realized                                       recommended
             recorded                                        recruited                                      reduced
             referred                                        rehabilitated                                  reinforced
             re-organized                                    repaired                                       repeated
             reported                                        represented                                    researched
             scheduled                                       secured                                        selected
             served                                          set                                            settled
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                                Action Words …cont’d
       simplified                                       sketched                                          sold
       solved                                           spoke                                             streamlined
       structured                                       studied                                           summarized
       supervised                                       supplied                                          systematized
       taught                                           terminated                                        tested
       traded                                           trained                                           translated
       triggered                                        won                                               wrote




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                                                   The DOs
• write the resume yourself
• make it error free
• make it look good
• stress your accomplishments
• be brief and specific
• be honest
• keep it lively - use action words (e.g.
  organised, participated, handled … etc)
• address to the right person

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                                         The DON’Ts
•     Incomplete Information
•     Poor layout
•     Too fancy/complicated
•     Incorrect dates (e.g. date of birth, year
      of graduation)




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                      Selection Interview




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 Objectives of a selection interview

   • to talk about your skills and
     strengths,
   • to learn more about you, your ideas
     and your way of thinking,
   • to assess your personality,
   • to see how you interact with others,
   • to supply you with the relevant
     information about the company and
     the job.
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                                                  Structure
•    one interviewer
•    two interviewers
•    a panel of interviewers
- normally only one person asks the majority
  of questions
- focus your attention on the person asking
  the questions and occasionally involve the
  others by glancing at them when
  appropriate
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                   Employer Expectation
• Do you look like the right person, in terms
  of personal appearance, manners etc.?

• Can you do the job?
  (Job-content Skills e.g education and training,
     life experience, achievements, ability)

• Can you be counted on?
  (Adaptive skills and personality e.g can be
  trusted, get things done on time, get along
  well with others, is productive)
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Preparation for the Interview
1. Research the Company and Position
       – Review annual reports, newspaper articles
         (try the SCMP database), WWW, call
         alumni, ask at recruitment talks.
       – Get to know the size, number of employees
         of the organization, major products or
         services, competitors, reputation, values,
         major opportunities or weaknesses.
       – Have an idea of the duties and
         responsibilities of the position applied for.
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     Preparation for the Interview - Cont’d
2. Know Yourself
            – Career goals, accomplishments,
              strengths, weaknesses etc.
            – Why should you be hired?

3.        Go through a list of Most Often Asked
          Questions. The questions may not be asked in
          the exact wording, but the interviewer is looking
          for answers to those questions. NEVER try to
          compose and memorize answers beforehand.
          Note the key points only.
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                         Dress and Grooming
• Dress and groom like those who are already in the
  job
• No casual wear
• Clean and tidy hair style
• Avoid jewelry and perfume/cologne
• Keep nails clean
• Polish your shoes
• Iron your shirt
• No bad breath and body odour
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                                     Tips for Ladies
• a simple tailored skirt, matching jacket
  and blouse e.g. navy, grey, beige
• simple style leather shoes, solid colour
  e.g. black, brown
• thin skin-coloured stockings
• matching leather handbag, not too big
• elegant watch
• simple make-up

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                                          Tips for Men
• dark business suit e.g. charcoal and navy
• matching long-sleeve shirt
• conservative tie classic patterned, avoid tie
  with bright colour or large pattern
• tie should reach belt buckle and very close to
  collar when tied
• black leather shoes
• black, dark grey or navy socks, long
• black leather belt, no suspenders
• shave
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           How questions are asked?
• situational - what if questions (future
  behaviour)

• pattern behaviour - what have you done
  (your past behaviour)




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         Tips for Answering Questions
• Listen carefully to the questions,
• understand the real concern,
• avoid answering merely “yes” or “no”,
• answer the question briefly but to the point,
• always match what you have to offer with the
  needs of the job,
• answer the hidden questions,
• don’t pretend to know something that you are
  ignorant of, and
• ask the interviewer to repeat the question if
  you do not understand it.
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                     The Prove It Principle

            1.                give relevant examples
            2.                be specific
            3.                specify results
            4.                link to desired job



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                  Is there anything you would
                         like to ask me?
• Do ask about the job, the firm, its
  employees and products;
• do show that you are interested,
• avoid asking about pensions and
  peripherals, and
• avoid telling the interviewer what the
  employer can do for you i.e. promotion
  and more pay.
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                            After the interview

      Evaluate your performance and
      see how you can improve
      upon it.

      Review answers with a counsellor
      - help desk or e-mail.


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                                                          The Dos
• Get to the interview a few minutes early.
• Smile and relax.
• A firm but not crushing handshake (unless the interviewer
  does not offer to shake hands).
• Use the interviewer’s last name ‘Mr. A’ or Ms. B’.
• Have eye contacts, but do not stare.
• Your voice should be neither too soft nor too loud.
• Show enthusiasm.
• Pay attention to both interviewer’s and your body
  language.
• be yourself
• tell the truth
• be positive
• turn off your mobile/pager
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                                                         Don’ts
•    take someone else with you
•    disguise ignorance
•    over-drink
•    wear strange items of clothing
•    embarrass the interviewer
•    tell jokes
•    criticize the interviewer and company

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                      Other Resources on Website
• CEPC Homepage <http://www.hku.hk/cepc>
  - Application Writing / Interview Techniques /
    Assessment Centre 

           Websites :
           Student Centre http://www.aboutwork.com/rescov/cover/
           Proven Resume http://www.provenresumes.com/
           Resume Writing Guide by Job Web
           http://www.jobweb.org/catapult/guenov/restips.html
           College Grad - how to post your resume on the Internet
           http://collegegrad.com/resumes/reslinks.shtml
 F:/Apps/Dapp/CEPC Central Filing 00-01/Income Generation/Communication and Interview Skills for EEE Students/Teaching Materials app.ppt   54
        Other Resources on Website …cont’d
• Career Development track &
• Prospects Planner available on the CePc’s hoempage
    -- a computer-assisted careers guidance system
    -- you can expect the results of the following:
    1. What you are good at
    2. What interests and motivates you
    3. How these relate to the world of work
    4. What different jobs involve
    5. Your chance of getting into these jobs
    6. How to make effective job application
 F:/Apps/Dapp/CEPC Central Filing 00-01/Income Generation/Communication and Interview Skills for EEE Students/Teaching Materials app.ppt   55
                                           Other Resources
•     The Resume Writing Workbook
•     Write for the job
•     Getting the job you really want
•     Interview Workbook (CEPC)
•     Getting the Job You Really Want (JIST)
•     Job Search That Works (Crisp Publications)
•     Make Your Job Interview A Success (ARCO)
•     Win the Job at the Interview (Ward Lock)
•     Language Centre

F:/Apps/Dapp/CEPC Central Filing 00-01/Income Generation/Communication and Interview Skills for EEE Students/Teaching Materials app.ppt   56
                                        Other Resources
• Effective Answers to Interview Questions
  (Video)
• Effective Writing and Interviewing
  (Video)
• Tell Me, Mr Dunstone (Video)
• Write, giving full details (video)
• The Miracel Resume (video)
• Language Centre
• More .......
                     Careers Library, 3/F, Meng Wah Complex
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                                                                                                    ANSWERS

QUESTIONS




F:/Apps/Dapp/CEPC Central Filing 00-01/Income Generation/Communication and Interview Skills for EEE Students/Teaching Materials app.ppt   58

				
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