Melissa Ketterer is a results oriented, dynamic leader in a shared services environment with a proven track record of motivating and developing employees. Melissa is passionate about employee education, communication and customer service, and as benefits manager is responsible for oversight and administration of all sponsored health and welfare, leave of absence and wellness programs, and administration of defined contribution retirement plans.
MELISSA S. KETTERER Dallas / Fort Worth, TX firstname.lastname@example.org http://www.linkedin.com/in/melissaketterer LEHIGH HANSON, INC. – Irving (Dallas), TX Senior Benefits Manager July 2005 – Present Sr. Benefits Manager for Lehigh Hanson, Inc North America (U.S. & Canada) responsible for oversight and administration of all Company-sponsored health and welfare, leave of absence and wellness programs, and administration of defined contribution retirement plans covering 14,000 employees and 5,000 retirees. Lehigh Hanson, Inc. is owned by Heidelberg Cement (Germany) and is the corporate identity of Lehigh Cement Company (LCC) and Hanson Building Materials America (HBMA) in North America. Results oriented, dynamic leader in a shared services environment with a proven track record of motivating and developing employees. Passionate about employee education, communication and customer service. Key responsibilities: Provide recommendations and advice on all group insurance benefit and leave of absence matters to Senior Management, Regional Operations and Human Resources Manage U.S. government reporting (5500s, CMS COB, RDS and ERRP) and compliance (COBRA, ERISA, ASC/FAS/IAS, FMLA, HIPAA, PPACA, Section 125) Manage all consultants, ERISA counsel, vendor relationships Manage all benefits related RFIs/RFPs with consultants, potential vendors, purchasing and legal counsel Collaborate and participate with Labor Relations Managers on collective bargaining sessions with unions throughout the US to align union benefits with standardized non-union benefits Direct staff in all audit processes (internal, external and governmental) Manage staff of 16 (5 exempt, 11 non-exempt; 14 in US, 2 in Canada) Manage department budget of $1.5 million; insurance and benefit plan budget in excess of $200 million Key accomplishments: Prepared Senior Management with multi-year impact and cost analysis of PPACA and identifying potential savings opportunities to offset any increased costs or liabilities. Launched an online health care cost and quality comparison tool in 2012 with a 16% adoption rate despite 70% of employees not having access to a Company computer; program expected to reduce health care expenses by $2 million in first year. Successfully outsourced FMLA and other leave administration in 2011 reducing leave staff resources by 1 and saving $180,000 annually. Implemented ticketing/service request system for Benefits Department to track key performance drivers and identify recurring issues. Provide root cause analysis of recurring benefit issues to identify training, communications or process improvement opportunities. Facilitated transition from outsourced to internal benefits administration for LCC population in two stages (2009 and 2010) resulting in an annual savings of approximately $200,000. Facilitated transition from outsourced to internal benefits administration for HBMA population in 2007 resulting in an annual savings of approximately $300,000. Directed a comprehensive top-down company wide communications campaign including a newsletter campaign, onsite group presentations, and onsite enrollers to launch a full replacement Consumer Directed Health Plan (CDHP) to U.S. HBMA employees in 2007, saving $40 million over four years. Successfully re-launched the full replacement CDHP to the LCC population in 2009 with estimated savings of $5 million by year-end 2010. Initiated standardization of Short Term Disability programs, increasing benefits for some employees while reducing premium costs by nearly $100,000 and simplifying administration. MELISSA S. KETTERER email@example.com http://www.linkedin.com/in/melissaketterer WILLIS LIFE, INC. – Fort Worth, TX Senior Account Manager January 1998 – July 2005 Team lead for Hanson Building Materials America, Willis’ largest benefits outsourcing customer, managing budget, expenses, and providing recommendations on HRIS consolidation. Strategized and executed annual enrollment each year for Hanson Building Materials America from 1999 to 2005, including printed materials, personalized forms production and distribution to 300 US locations. Consistently demonstrated outstanding ability to analyze and resolve core customer problems. Insurance contract evaluation, negotiation, renewal and relevant plan documentation review such as SPDs, Trust Documents and contracts. Prepare Form 5500’s for multiple customers. Managed $1.6 million portfolio of business for Willis. Grew revenue by 20% on various customers by expanding lines of coverage offered to employees and services provided by Willis. Recognized for ability to research complicated accounts and gather quality overview data, such as classifying and providing options on trends in segmented data. LOCKTON DUNNING – Dallas, TX Associate Account Executive June 1995 to December 1997 Assisted in the management of $1 million book of business for one of the largest, most respected and experienced insurance brokerage firms in the country. Key service contact for clients and vendors. Prepared and analyzed financial reports, facilitated plan renewal projects, prepared Form 5500’s, conducted employee benefit presentations, and reviewed carrier contracts and SPDs. Presented benefit information at enrollment meetings with client employee groups. MARSH & MCLENNAN (formerly Sedgwick) – Dallas, TX Senior Client Service Coordinator January 1993 to June 1995 Serviced large group clients for the world’s leading insurance broker and risk advisor, providing advice and transactional capabilities to clients in over 100 countries. Coordinated information exchange between clients and vendors. Handled RFPs, contract reviews and SPDs. PROFESSIONAL BACKGROUND Certified Employee Benefit Specialist – Completed 3 courses World@Work Certified Benefits Professional – Completed 1 course Southwest Benefits Association Member COMPUTER SKILLS MS Excel, MS Word, MS PowerPoint, MS Outlook, FileMaker Pro, JDE 9.0 (Oracle); Mac and Windows platforms
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