MELISSA S. KETTERER Dallas / Fort Worth, TX
LEHIGH HANSON, INC. – Irving (Dallas), TX
Senior Benefits Manager July 2005 – Present
Sr. Benefits Manager for Lehigh Hanson, Inc North America (U.S. & Canada) responsible for oversight and
administration of all Company-sponsored health and welfare, leave of absence and wellness programs, and
administration of defined contribution retirement plans covering 14,000 employees and 5,000 retirees. Lehigh
Hanson, Inc. is owned by Heidelberg Cement (Germany) and is the corporate identity of Lehigh Cement Company
(LCC) and Hanson Building Materials America (HBMA) in North America.
Results oriented, dynamic leader in a shared services environment with a proven track record of motivating and
developing employees. Passionate about employee education, communication and customer service.
Provide recommendations and advice on all group insurance benefit and leave of absence matters to Senior
Management, Regional Operations and Human Resources
Manage U.S. government reporting (5500s, CMS COB, RDS and ERRP) and compliance (COBRA, ERISA,
ASC/FAS/IAS, FMLA, HIPAA, PPACA, Section 125)
Manage all consultants, ERISA counsel, vendor relationships
Manage all benefits related RFIs/RFPs with consultants, potential vendors, purchasing and legal counsel
Collaborate and participate with Labor Relations Managers on collective bargaining sessions with unions
throughout the US to align union benefits with standardized non-union benefits
Direct staff in all audit processes (internal, external and governmental)
Manage staff of 16 (5 exempt, 11 non-exempt; 14 in US, 2 in Canada)
Manage department budget of $1.5 million; insurance and benefit plan budget in excess of $200 million
Prepared Senior Management with multi-year impact and cost analysis of PPACA and identifying potential
savings opportunities to offset any increased costs or liabilities.
Launched an online health care cost and quality comparison tool in 2012 with a 16% adoption rate despite 70%
of employees not having access to a Company computer; program expected to reduce health care expenses by
$2 million in first year.
Successfully outsourced FMLA and other leave administration in 2011 reducing leave staff resources by 1 and
saving $180,000 annually.
Implemented ticketing/service request system for Benefits Department to track key performance drivers and
identify recurring issues.
Provide root cause analysis of recurring benefit issues to identify training, communications or process
Facilitated transition from outsourced to internal benefits administration for LCC population in two stages (2009
and 2010) resulting in an annual savings of approximately $200,000.
Facilitated transition from outsourced to internal benefits administration for HBMA population in 2007 resulting in
an annual savings of approximately $300,000.
Directed a comprehensive top-down company wide communications campaign including a newsletter campaign,
onsite group presentations, and onsite enrollers to launch a full replacement Consumer Directed Health Plan
(CDHP) to U.S. HBMA employees in 2007, saving $40 million over four years.
Successfully re-launched the full replacement CDHP to the LCC population in 2009 with estimated savings of $5
million by year-end 2010.
Initiated standardization of Short Term Disability programs, increasing benefits for some employees while reducing
premium costs by nearly $100,000 and simplifying administration.
MELISSA S. KETTERER
WILLIS LIFE, INC. – Fort Worth, TX
Senior Account Manager January 1998 – July 2005
Team lead for Hanson Building Materials America, Willis’ largest benefits outsourcing customer, managing
budget, expenses, and providing recommendations on HRIS consolidation.
Strategized and executed annual enrollment each year for Hanson Building Materials America from 1999 to
2005, including printed materials, personalized forms production and distribution to 300 US locations.
Consistently demonstrated outstanding ability to analyze and resolve core customer problems.
Insurance contract evaluation, negotiation, renewal and relevant plan documentation review such as SPDs,
Trust Documents and contracts.
Prepare Form 5500’s for multiple customers.
Managed $1.6 million portfolio of business for Willis.
Grew revenue by 20% on various customers by expanding lines of coverage offered to employees and services
provided by Willis.
Recognized for ability to research complicated accounts and gather quality overview data, such as classifying
and providing options on trends in segmented data.
LOCKTON DUNNING – Dallas, TX
Associate Account Executive June 1995 to December 1997
Assisted in the management of $1 million book of business for one of the largest, most respected and experienced
insurance brokerage firms in the country. Key service contact for clients and vendors. Prepared and analyzed
financial reports, facilitated plan renewal projects, prepared Form 5500’s, conducted employee benefit presentations,
and reviewed carrier contracts and SPDs. Presented benefit information at enrollment meetings with client employee
MARSH & MCLENNAN (formerly Sedgwick) – Dallas, TX
Senior Client Service Coordinator January 1993 to June 1995
Serviced large group clients for the world’s leading insurance broker and risk advisor, providing advice and
transactional capabilities to clients in over 100 countries. Coordinated information exchange between clients and
vendors. Handled RFPs, contract reviews and SPDs.
Certified Employee Benefit Specialist – Completed 3 courses
World@Work Certified Benefits Professional – Completed 1 course
Southwest Benefits Association Member
MS Excel, MS Word, MS PowerPoint, MS Outlook, FileMaker Pro, JDE 9.0 (Oracle); Mac and Windows platforms