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Bus & Paratransit ConferenCe & international Bus roadeo / Bus raPid transit ConferenCe May 1-6, 2009 : seattle, wa sheraton seattle & westin seattle quality transit -- now Greetin Gs A s host of the 2009 APtA Bus & PArAtrAnsit Conference & International Bus Roadeo/Bus Rapid Transit Conference, we would like to extend a warm welcome to Seattle and the Pacific Northwest. APTA has put together a great conference program that highlights the best of what is happening in our industry. We hope you will take advantage of the many educational sessions that are offered and that you find the learning experience to be worthwhile. We at King County Metro would like to personally invite you to visit with our staff on the technical tours so that we can share information and learn from each other. We also look forward to seeing some of the world’s best transit operators and bus mechanics compete in APTA’s International Bus Roadeo on May 3. Along with attending the roadeo and conference activities, we hope that you find time to relax, enjoy your stay, and explore all that the surrounding Puget Sound area has to offer. Seattle is a beautiful city surrounded by snowcapped mountains and sparkling blue water. The region’s moderate climate encourages many year round outdoor activities such as sailing, whale watching, and hiking. Near the Elliott Bay waterfront in downtown Seattle is Pike Place Market, the nation’s oldest continually operating farmer’s market, which is a maze of booths offering everything from fresh fruit to fine art. A few blocks south of Pike Place Market is Pioneer Square, the city’s oldest district, which features sidewalk cafes, art galleries, restaurants and parks. On the north end of downtown is the Seattle Center, a 74-acre complex built for the 1962 World’s Fair that is the site of Seattle’s most famous landmark, the Space Needle. Of course, we hope that you will also explore our Metro bus system. King County has an abundant and complex transit environment. Along with Metro’s electric trolleys and hybrid articulated buses, we are proud to operate the City of Seattle’s Lake Union Streetcar and we will soon be operating Sound Transit’s Link light rail system. When you’re out enjoying the sights, be sure to check out the Downtown Seattle Transit Tunnel, which will feature joint bus-light rail operations starting this July. We at King County Metro are pleased to be your host and we look forward to seeing you. Sincerely, Kevin Desmond General Manager King County Metro Transit M o n d ay Conference hotel information thank You to our sponsors • Allison transmission s h e r ato n s e at t l e • APtA Business Members 1400 sixth Avenue • Bendix Commercial Vehicle systems seattle, WA 98101 • Cummins inc. tel: 206.621.9000 • Gfi GenfAre fax: 206.621.8441 • Motor Coach industries, inc. • new flyer W e s t i n s e at t l e • noVA Bus 1900 fifth Avenue • ricon Corporation seattle, WA 98101 • strataGen systems, inc. tel: 206.728.1000 • thermo King Corporation fax: 206.728.2259 • truck trailer transit • Vapor Bus international • Vigil systems, inc. • Voith turbo inc. a P ta’ s V i s i o n s tat e M e n t Be the leading force in advancing public transportation. Conference host thank You a P ta’ s M i s s i o n s tat e M e n t APtA thanks King County Metro transit for its outstanding To strengthen and improve public transportation, APTA efforts as the host of this year’s Bus & Paratransit Conference serves and leads its diverse membership through advocacy, & international Bus roadeo/Bus rapid transit Conference. innovation, and information sharing. We greatly appreciate the support of General Manager Kevin Desmond and his staff in planning this event. a P ta’ s P o l i c y o n d i V e r s i t y APTA recognizes the importance of diversity for conference topics and speakers and is committed to increasing the awareness of its membership on diversity issues. APTA welcomes ideas and suggestions on how to strengthen its efforts to meet these important diversity objectives. 2 3 s h e r at o n s e at t l e F l o o r P l a n s Level 3 Moderators/speakers Level 2 & A/V Preview room APtA registration Level 1 4 5 b o n d ay Mu s r oadeo schedule At-A-Glance M o n day, M ay 4 Roadeo activities are being held in the Westin Seattle, 8:30 - 10 a.m. International Bus Roadeo Committee unless otherwise noted. Debriefing Meeting, Cascade 1, Mezzanine Level R O A D E O C O M P E T I T I O N L O C AT I O N 8:30 a.m. - 5:30 p.m. Conference Sessions/Training King County Metro Transit Safety and Training Center, Sessions for Operators & Mechanics, 11911 East Marginal Way South, Tukwila, WA, 98168-5122. Sheraton Seattle (See pages 25-44.) 2:15 - 3:45 p.m. Customer Service Challenge, Grand C, t h u r s day, a P r i l 3 0 Level 2, Sheraton Seattle (See page 35.) 4 - 6 p.m. Roadeo Registration & Host Information Desk, t u e s day, M ay 5 Cascade Foyer North, Mezzanine Level 8 - 11:15 a.m. Conference Sessions/Training Sessions for Operators & Mechanics, Sheraton F r i day, M ay 1 Seattle (See pages 47-53.) 1 - 6 p.m. Roadeo Registration 2 - 5:30 p.m. Technical Tours (See pages 57, 58 & 63.) & Host Information Desk, 2:15 - 3:45 p.m. Conference Sessions (See pages 59-66.) Cascade Foyer North, Mezzanine Level & 4 - 5:30 p.m. 3 - 4:30 p.m. International Bus Roadeo Committee 7 - 9:30 p.m. International Bus Roadeo Awards Banquet, Meeting, Cascade 1, Mezzanine Level Grand B-D, Level 2, Sheraton Seattle 6 - 8 p.m. Roadeo Mechanics Orientation, (See page 68.) Grand Ballroom 1, Grand Level 6:30 - 8:30 p.m. Roadeo Operators Orientation, Cascade 2, Mezzanine Level General information 8:30 - 9:30 p.m. Roadeo Pre-Trip Inspection Refresher, Bus operators and mechanics from transit systems across Cascade 2, Mezzanine Level North America participate in separate competitions, which showcase their skills in safe driving and vehicle maintenance. s at u r day, M ay 2 The Operator Competition includes events such as judgment 7 - 9 a.m. Roadeo Registration stops, turning, and clearing obstacles. The Mechanic & 1 - 2 p.m. & Host Information Desk, Competition requires skills in the identification of defects in Cascade Foyer North, Mezzanine Level engine, transmission, brake, and HVAC modules. The pre-trip 8 a.m. - 5 p.m. Roadeo Operators Driving Course inspection for operators and multiplex troubleshooting for Practice, King County Metro Transit Safety mechanics are incorporated as scored events. and Training Center 9 a.m. - 12 p.m. Roadeo Mechanics Training, Roadeo Grand Champion Award and roadeo & 1 - 4 p.m. Cascade 1 & 2, Mezzanine Level events sponsored by Allison Transmission; Bendix Commercial Vehicle Systems; Cummins Inc.; Motor Coach Industries, Inc.; New Flyer; Thermo King s u n day, M ay 3 Corporation; Truck Trailer Transit; Vigil Systems, Inc.; 7 a.m. - 5 p.m. INTERNATIONAL BUS ROADEO and Voith Turbo Inc. COMPETITION, King County Metro Transit Safety and Training Center 9 a.m. - 3 p.m. Technical Tour (See page 20.) 7:30 - 9 p.m. Roadeo Swap Meet and Reception (Continued) (open to Roadeo registrants), Grand Ballroom 1 & 2, Grand Level 6 7 b o n d ay Mu s r oadeo Location & travel information The roadeo is being held at the King County Metro Transit Safety and Training Center, 11911 East Marginal Way South, Tukwila, WA, 98168-5122. Total travel time from the Westin and Sheraton Hotels to the roadeo site is 25 minutes. King County Metro is providing round-trip express service daily between both hotels and the roadeo site. On Saturday, the service begins at 7 a.m. for competitors. On Sunday, the service begins at 6 a.m. for competitors and 6:30 a.m. for spectators. Limited parking is available at the roadeo site. Maps and directions are available at the roadeo and conference registration desks. Customer service Challenge For the fourth year, the Customer Service Challenge joins the traditional Operator and Mechanic Competitions. The event allows bus operators to test their customer service skills in some distinctive customer interface scenarios. (See page 35 for details.) Conference sessions/ targeted training sessions As part of the conference, not only are all traditional conference sessions and activities open to the roadeo participants, but targeted training sessions are also offered. These sessions include topics such as: route planning for operators, defusing hostile situations, fitness for duty, new gadgets on the bus, troubleshooting, preparing to supervise, and balancing work and life. 8 9 M o n d ay General inForMation registration Desk Name badges are required for admission to all scheduled conference activities. The registration desk, located in the Aspen Room, Level 2 in the Sheraton Seattle, is open the following times: • saturday, May 2 1 - 5 p.m. • sunday, May 3 7:30 a.m. - 6 p.m. • Monday, May 4 7 a.m. - 5:30 a.m. • tuesday, May 5 7:30 a.m. - 5:30 p.m. • Wednesday, May 6 8 a.m. - 2 p.m. Conference tote bags compliments of NOVA BUS. Conference badge lanyards compliments of Motor Coach Industries, Inc. Please Wear Your Badge Name badges are required for all business sessions, committee meetings, meal functions, receptions, and technical tours. Please cooperate by wearing your badge at all times. Dress Code To enhance the down-to-work nature and purpose of the conference, the organizing committee encourages a casual dress code at all events. Cell Phones As a courtesy to other attendees, please turn off cell phones during committee meetings and business sessions. Conference Proceedings New this year, each paid registrant will receive online access to the conference proceedings as part of the conference registration fee. This added member benefit, available after the conference, will afford members universal access to some of the most important technical research advancing the industry presented at the conference. In making this departure from the CD-ROM, APTA continues its mission and commitment to “Going Green.” (Continued) 10 11 M o n d inForMation General ay Look for the star (*) takinG Metro transit FroM Session presentations included in the conference doWntoWn seat tle to seatac airPort proceedings are annotated in the program with a star (*) During weekdays when the Downtown Seattle Transit printed after the speaker’s/author’s name. APTA thanks Tunnel is open (5 a.m. to 7 p.m.), catch the route 194 going the authors for their time and efforts in making these to SeaTac Airport at the Westlake Center tunnel station. Bay proceedings possible. C. Entrances to the Westlake Center tunnel station are at 6th Ave. & Pine St. (just outside Nordstrom) and 3rd Ave. & Q U E S T I O N S ? Contact APTA’s Starleetah Gaddis at Pine St. (just outside Macy’s). When the Downtown Seattle 202.496.4338 or firstname.lastname@example.org. Transit Tunnel is closed (evenings and weekends), catch the route 194 at 4th Ave. & Stewart Street (near the Westin Hotel) or 2nd Ave. & Pike St. or 2nd Ave. & Seneca St. APtA offers Credentialing sessions APTA has received approval from the American Institute On weekdays 8 a.m. to 6 p.m., the route 194 operates at of Certified Planners (AICP), the professional institute of 15 minute intervals and gets you to the airport in about 30 the American Planning Association, to award Certification minutes. The route 194 leaves downtown Seattle 5:16 a.m. Management (CM) credits tailored to the needs of new to 10:02 p.m. weekdays; 4:45 a.m. (from 2nd Ave. and Pike and experienced planning officials at the 2009 APTA Bus St.) to 9:46 p.m. on Saturdays; and 4:45 a.m. (from 2nd Ave. & Paratransit Conference & International Bus Roadeo/Bus & Pike St.) to 6:49 p.m. on Sundays. Rapid Transit Conference. Each of the following conference sessions offers 1.5 credit King County Metro transit’s hours: • Building Sustainable Communities with Partnership Accessible Bus and Van services King County Metro Transit (Metro) is committed to (See page 42.) providing King County residents and visitors with valued • Transit Facility Design — Sizing it Right (See page 79.) transportation services, and our services extend to • BRT, Land Use, and Ridership (See page 84.) customers with special needs due to age or disabilities. Sign-in sheets will be available at each session to record Metro provides ACCESS Transportation paratransit service attendance, or AICP members can log in to their online for qualified customers, and 100% of Metro buses are CM logs to record the credits they’ve earned. accessible. We offer accessible online trip planning and a variety of accessible means to interact and use our services. Q U E S T I O N S ? Contact APTA’s Starleetah Gaddis at 202.496.4338 or email@example.com. If you will be needing Metro’s complimentary ADA Paratransit service called ACCESS and have previously registered with the service as a visitor, please feel free to contact the ACCESS transportation from Downtown rideline at 206.205.5000 to book, confirm, or cancel your seattle to seatac Airport rides at least one day in advance. If you have not previously Public transportation is available between downtown registered but will require this service, please contact Seattle and SeaTac Airport and other destinations within 206.205.5000 and press 4 & 2 to be transferred to ACCESS King County. Customer Service. Identify yourself as a conference attendee and they will take care of your transportation needs. Also, feel Information on traveling on King County Metro Transit to or free to contact ACCESS Customer Service if you have any from SeaTac Airport can be found at http://transit.metrokc. questions regarding the program. gov/. Click on the Regional Trip Planner link to get specific route information. Additional information on using Metro follows. 12 13 M o n d inForMation General ay For more information about Metro’s Accessible Services The resource room will be open 8 a.m. to 5 p.m. Monday and eligibility requirements, visit Metro’s web site at http:// through Wednesday during the conference. Public agency transit.metrokc.gov/tops/accessible/accessvan.html. procurement officials and procurement officials from APTA’s vehicle manufacturers, major suppliers, and A/E Q U E S T I O N S ? Contact King County Metro Transit’s firm members have been invited to participate in the Tricia Barbachan at 206.205.6496 or tricia.barbachan@ resource room. It’s a great place to learn about upcoming kingcounty.gov. business opportunities and how to reach the people who make procurement decisions at public agencies. It’s also host information Desks a great opportunity to discuss contracting and teaming King County Metro Transit has general information desks in opportunities with APTA private sector members. the APTA registration areas, Aspen Room, Level 2 in the Business members will be present to talk about how they Sheraton and Cascade Foyer North, Mezzanine Level in have maximized their return on their investment in APTA the Westin. King County Metro staff is available to answer membership and how their bottom-line benefited from questions you may have regarding local sites, restaurants, being an active member in APTA. Mark your calendar to social and cultural activities, and to provide transportation stop by the Business Member Resource Room while you information and maps. The host information desks are open are in Seattle! the same hours as the APTA registration desks. Be sure to make use of your complimentary transit pass, Moderators/speakers good for all King County Metro Transit services, during the conference. There are plenty of fun things to see and do in & A/V Preview room Fremont Room, Level 3 in the Sheraton Seattle has Seattle. Check your conference registration materials for a been reserved daily from 8 a.m. to 5 p.m. Sunday through special brochure about popular destinations and activities. Tuesday, and 8 a.m. to 2 p.m. Wednesday. Moderators are encouraged to use this room to meet informally with their Discounted Baseball tickets speakers to go over last-minute details prior to the start of APTA has arranged for discounted tickets to two Mariners their sessions. games. The games are Saturday, May 2 at 6:10 p.m. against The room is equipped with a LCD projector. Moderators and the Oakland A’s ($27) and Monday, May 4 at 7:10 p.m. speakers may use this room any time during the conference to against the Texas Rangers ($25). You can purchase the preview their PowerPoint presentations. Technical assistance tickets through the link posted on the Bus & Paratransit is available by contacting the APTA registration desk. Conference & International Bus Roadeo page on APTA’s web site, www.apta.com. The cut-off date is April 30 for Saturday’s game and May 1 for Monday’s game. national transit institute (nti) training Courses APTA is very pleased to offer training courses delivered Business Member resource room by NTI again this year during the conference. There is no APTA’s business members are hosting a networking and additional fee to attend; however, you must pre-register resource room, Douglas Room, Level 2 in the Sheraton if you plan to attend any of the courses. Please refer to Seattle, for conversation and connections. The resource pages 26 & 33-34 for course and registration information. room is the place to discuss procurement opportunities, Scheduled courses include: learn about APTA’s resources that can help you do business, U • nderstanding the ADA and to enhance relationships and partnerships that can lead C Coordinated • oordinated Mobility: A unified transportation to new business opportunities. Management solution 14 15 M o n d inForMation General ay saturday, M ay 2 tCrP reports CoMMittee MeetinGs Please note the listings for the various Transit Cooperative Committee meetings are being held in the Sheraton Research Program (TCRP) documents that are relative to Seattle, unless otherwise noted, and are open to all the content of the session. Look for the following codes interested APTA members. (plus corresponding numbers) at the end of the session description. 9 - 1 0 :15 a . m . CD = CD roM Diversity Council LrD = Legal research Digest Issaquah, Level 3 r = report Chair, Mattie P. “M.P.” Carter rrD = research results Digest s = synthesis For more information, or for other documents, please stop 12 - 5 p. m . by the TCRP Information Center, located in the Grand APtA system safety seminar Ballroom Foyer, Level 2 in the Sheraton Seattle, from Grand Ballroom A, Level 2 Monday through Wednesday. You may also visit the TCRP web site at www.tcrponline.org. If you have responsibilities for operations safety or safety management, then you will want to attend the annual System Safety Seminar. The interactive seminar will focus ABout the session on the latest issues and resources impacting safety and emergency preparedness in transit operations and will AnD trAininG routes provide an opportunity to share and learn about effective Select technical sessions and training courses from practices being developed and applied in our industry. The ten “routes” of study where you’ll hear experts in the seminar is sponsored by APTA’s Bus Safety Management industry share best practices and effective solutions. Program for the benefit of all management personnel. Check these “signs” throughout the program to make sure you’re on the right route! Brt Bus rapid transit Conference 1 - 3:30 p. m . A Accessibility Business Member B service Planning & Marketing Programs Committee Cedar, Level 2 C safety & security Co-chairs, Gordon A. Nevison & Jerome C. Premo D operations/Maintenance/Management e sustainability 1 - 5 p. m . f Workforce Development • APtA registration Desk G Business Practices • host information Desk Aspen, Level 2 h technology t technical & supervisory training • Roadeo Operators & Mechanics Courses • National Transit Institute (NTI) Courses 16 17 s at u r ay M o n dday sunday, M ay 3 3:30 - 5 p. m . 7 a . m . - 5 p. m . Business Member Liaison internAtionAL Bus & outreach Committee roADeo CoMPetition Cedar, Level 2 King County Metro Transit Safety and Training Center Chair, David W. Mikoryak 11911 East Marginal Way South, Tukwila, WA, 98168-5122 (See pages 6-8 for details.) 6 p. m . human resources Committee 7:30 - 9 a . m . (Dutch-treat dinner; meet in the Sheraton lobby at 5:45 p.m.) Business Member Government Chair, Mary Ann Collier Affairs Committee Juniper, Level 2 Co-chairs, Cliff Henke & David L. Turney 7:30 - 9:30 a . m . Bus & Paratransit Ceos Committee Grand Ballroom A, Level 2 Chair, Paul J. Ballard 7:30 a . m . - 6 p. m . • APtA registration Desk • • • host information Desk Aspen, Level 2 8 a . m . - 5 p. m . M • oderators/speakers & A/V Preview room Fremont, Level 3 • tCrP information Center • Grand Ballroom Foyer, Level 2 8:30 - 1 0 a . m . Workforce Development subcommittee Issaquah, Level 3 Chair, Barbara K. Gannon 18 19 s u n d ay M o n d ay sunday teCh n i C AL to u r 1 0 a . m . - 12 p. m . subcommittee on older Adult south Base operations and transportation (Access Committee) Metropolitan A, Level 3 Vehicle Maintenance facility Chair, Rosemary B. Gerty 9 a . m . - 3 p. m . King County Metro Transit (Metro) is excited to host tours at its South Base operations and maintenance facility. One-hour, 1 0 a . m . - 1:30 p. m . guided tours will be conducted throughout the day. Each tour will include a visit to the South Base Operations facility Bus safety Committee Grand Ballroom D, Level 2 and the South Base vehicle maintenance shop. Chair, Thomas M. Greufe Metro is also encouraging all roadeo participants to visit the South Base maintenance shop any time of the day on 1 0 :30 a . m . - 12 p. m . Sunday, to spend one-on-one time with their technicians. Operating a fleet of 269 buses, the South Base facility runs • Labor relations subcommittee one million miles per month using Gilligs and New Flyers, Issaquah, Level 3 including high floor, low floor, articulated, and standard Chair, Z. Wayne Johnson coaches. Talk to technicians about working on hybrid- B • usiness Member electric buses and learn from those who do it every day. Procurement Committee The technicians will share information and answer questions Juniper, Level 2 about CAT, Cummins, Allison, Voith, Meritor, M.A.N., Chair, Michael P. Melaniphy Thermo-King, Vansco, and Allen Bradley. The walking tours depart from and return to the registration tent 12 - 2 p. m . at the roadeo competition site. (See page 6 for site location.) research & technology Committee Grand Ballroom A, Level 2 9 - 1 0 :30 a . m . Chair, Jonathan H. McDonald Business Member Business Development Committee 1 - 2 p. m . Juniper, Level 2 Chair, Jeffrey Wharton Leadership APtA Alumni Group Issaquah, Level 3 Chair, Joel M. Volinski 9 - 11 a . m . Communications subcommittee 1 - 3 p. m . Willow A, Level 2 Chair, Barry Einsig M • arketing & Communications Committee Willow B, Level 2 Chair, Aaron Weinstein • Access Committee Grand Ballroom B, Level 2 Chair, Tammy Haenftling 20 21 s u n d ay M o n d ay sunday 2 - 4 p. m . oPeninG GenerAL session • human resources Committee Quality transit –– now Ravenna, Level 3 4:30 - 6 p. m . Chair, Mary Ann Collier Grand Ballroom C, Level 2 B • usiness Member Board The 2009 APTA Bus & Paratransit Conference & of Governors (BMBG) International Bus Roadeo/BRT Conference is the premier Metropolitan A, Level 3 conference for transit industry professionals pursuing Chair, Sharon Greene comprehensive learning and networking opportunities. Our • its Public transit forum conference theme for the year, “Quality Transit — Now,” Willow A, Level 2 has been incorporated throughout the conference. Come Chair, Gregory Cook and join us for this informative session as we review our industry’s priorities and receive a hearty greeting from our host, King County Metro Transit. 3 - 4:30 p. m . related tCrP Documents: r-100, r-111 (see page 16 for details.) Joint Meeting — systems Management/operations President ’s Welcome • William W. Millar, president, APTA Planning subcommittee & intermodal Presiding operations Planning technical forum • Beverly A. scott, Ph.D., chair, APTA, and general manager, Queen Anne, Level 3 Metropolitan Atlanta Rapid Transit Authority, Atlanta, GA Chairs, Ronald J. Kilcoyne & Thomas R. Hickey Welcomes • ron sims, King County executive and board member, Sound Transit, King County Executive’s Office, Seattle, WA this is APtA — realizing the • Kevin Desmond, general manager, King County Metro Transit, full Potential of Membership Seattle, WA 3 - 4 p. m . P r e s e n tat i o n o F t h e 2 0 0 9 B u s s a F e t y aWa r d s Douglas, Level 2 • Joyce eleanor, vice chair-bus & paratransit operations, APTA, This session will cover everything you want to know about and chief executive officer, Community Transit, Snohomish getting involved in your association. The American Public County, WA Transportation Association is widely recognized as the voice of the transit industry. This session will focus on the many resources available to you as a member. In addition, you will find out how APTA works and is governed. How WeLCoMinG reCePtion 6 - 7 p. m . can you realize the full potential of your membership? We’ll Grand Ballroom A-B, Level 2 answer your questions on where to start as a new or long- Mix and mingle among your bus industry peers in this lively standing member in getting to know about, and becoming welcoming reception that is sure to set the tone for a week involved in, your association. APTA’s success depends on of learning and networking. participation and input from all its members. F a c i l i tat o r • William W. Millar, president, APTA Sponsored by APTA Business Members and APTA. 22 23 ay, M o n d ay May 4 Monday 7 - 8:15 a . m . GenerAL foruM Business Member Annual When the Going Gets tough… Meeting & election of officers 8:30 - 1 0 a . m . Willow A, Level 2 Grand Ballroom C, Level 2 Vice Chair-Business Members, Sharon Greene Making a sense of humor your armor against trying times. Can comedy save us from today’s woes? 7 a . m . - 5:30 a . m . Not exactly, but it can help us look at the A • PtA registration Desk future of the transit industry with a fresh h • ost information Desk Kathy Buckley perspective. This session will use humor to Aspen, Level 2 help us rise above the adversities we face in our industry today for a better tomorrow. You will learn how to overcome obstacles by turning negative situations 7:15 - 8:15 a . m . into positive opportunities. Experience how a positive small operations Committee outlook can bring about positive outcomes! Ms. Buckley will Grand Ballroom A, Level 2 not only prove there is light at the end of the tunnel, but also Chair, Peter Varga show you how to find it. This session will certainly make you laugh, but it will teach you about perception, optimism and hope at the same time. 7:15 - 8:30 a . m . This can’t miss event featuring Kathy Buckley will inspire Quality service task force you if not leave you completely riveted. Ms. Buckley is a five Juniper, Level 2 time American Comedy Award winning comedian who is Co-chairs, Fred M. Gilliam & Richard L. Ruddell hearing impaired. Her story is nothing short of an incredible life journey that is far from over. She is also a gifted award- winning actress, accomplished author, and renowned 7:30 - 8:30 a . m . inspirational speaker who will share her story of overcoming Coffee service some of the most difficult obstacles in life one can imagine, Grand Ballroom Foyer, Level 2 and how she met those challenges with dignity, courage, and laughter. 8 a . m . - 5 p. m . Ms. Buckley’s presentation will be followed by Q&A and a M • oderators/speakers book signing. & A/V Preview room Presiding Fremont, Level 3 • Doran J. Barnes, vice chair-human resources, APTA; t • CrP information Center chair, APTA Blue Ribbon Panel on Workforce Development; Grand Ballroom Foyer, Level 2 and executive director, Foothill Transit, West Covina, CA B • usiness Member resource room guest sPe aker Douglas, Level 2 • Kathy Buckley 24 25 M o n d ay Monday m o d e r at o r t nti training • Mattie P. “M.P.” Carter, first vice chair, APTA; chair, APTA understanding the ADA Diversity Council; and commissioner, Memphis Area Transit 1 0 :15 a . m . - 12 p. m . (35 p e r s o n l i m i t ) Authority, Memphis, TN Cirrus, Level 35 m o d e r at o r This new course from NTI will help participants understand • W. steven Lee, president/CEO, Collaborative Strategies the fundamentals of the Americans with Disabilities Act Group LLC, Washington, DC (ADA) by focusing on the legal background of the ADA and paratransit operations. This workshop will look at such topics as service provisions, complementary paratransit service, enforcement and compliance, and self assessment. A rides Change Lives: nCst Listening session on senior transportation TA R G E T A U D I E N C E Persons who work with demand 1 0 :30 a . m . - 12 p. m . response services at a transit system that requires a Cedar, Level 2 fundamental understanding of the ADA. Session sponsored by the National Center on Senior C E R T I F I C AT E O F C O M P L E T I O N awarded upon Transportation. completion of the workshop. The National Center on Senior Transportation (NCST) wants to hear from you! With the goal of enhancing transportation There is no separate registration fee required; however options for our nation’s burgeoning older adult population, NTI requested that you pre-register so materials may be the NCST is conducting a series of listening sessions to prepared for each person. Please confirm your registration connect with key stakeholders from the transit and aging at the APTA registration desk. On-site registration is limited networks. Learn about the latest trends impacting older to a space-and-materials-available basis. adult transportation and help to chart the course for the instructor future of senior transportation. • Jim McLary, senior instructor, National Transit Institute Rutgers, The State University of New Jersey, New Brunswick, NJ Funded through a cooperative agreement with the Federal Transit Administration with guidance from the Administration on Aging, the NCST is a partnership between Easter Seals APtA strategic Plan: and the National Association of Area Agencies on Aging. the Goals for 2010-2014 m o d e r at o r 1 0 :30 a . m . - 12 p. m . • Clayton s. fong, president and chief executive officer, National Asian Pacific Center on Aging, Seattle, WA Willow A, Level 2 Brainstorming on APTA’s next 5-Year Strategic Plan. Pa n e l i s t s • Virginia Dize, assistant director, National Center on Senior APTA’s Strategic Plan sets priorities to guide the Transportation, National Association of Area Agencies on Aging, association’s programs and activities. It ensures that APTA Washington, DC services are well focused on meeting members’ needs and • Jed D. Johnson, director, National Center on Senior providing national leadership. These next five years will be Transportation & assistant vice president, older adult services, exceptional times for transit, full of new opportunities and Easter Seals Project ACTION, Washington, DC risks. Please join us in a facilitated discussion about your dreams, concerns, and needs and share your ideas on the direction for APTA as we take a first step towards realizing APTA’s TransitVision 2050. 26 27 M o n d ay Monday B Making the transit- Pa n e l i s t s • Cheryl hershey, director, Office of Civil Rights, Federal Transit Business Connection Administration, Washington, DC 1 0 :30 a . m . - 12 p. m . • Patrisha Piras, vice chair, APTA Environmental Justice/Title VI Grand Ballroom D, Level 2 Subcommittee, and principal/director, Pat Piras Consulting, San Learning how to operate at your full potential. Lorenzo, CA Even with a struggling economy and increased unemployment, • Kristen haldeman, senior transportation planner, Office of the largest percentage of riders on most transit systems is still Long Range Planning, Washington Metropolitan Area Transit Authority, Washington, DC commuters going to work. This session focuses on successful strategies to develop and enhance partnerships with the private sector to encourage greater use of public transportation. Among the topics to be discussed are ways to fire up your transit f WorKforCe DeVeLoPMent commute benefit program as well as joint marketing efforts. succession Planning for the 21st m o d e r at o r Century — transit takes the Lead • richard Maxwell, assistant vice president of marketing, 1 0 :30 a . m . - 12 p. m . Fort Worth Transportation Authority, Fort Worth, TX Issaquah, Level 3 Pa n e l i s t s APTA Blue Ribbon Panel on Workforce Development — • Larry filler, president and chief executive officer, plans, industry tools, and resources to advance TransitCenter, Inc., New York, NY the industry. • ref Lindmark, transportation planner, King County Succession and workforce planning are strategic business Metro Transit, Seattle, WA priorities transit agencies of all sizes need to address for • Paulo nunes-ueno, director, transportation, Children’s the 21st century. Now is the time to respond and lead Hospital and Regional Medical Center, Seattle, WA our way to the future. These and other related workforce needs, priorities, strategies, and partnerships are being addressed through APTA’s Blue Ribbon Panel for Workforce e Listening to and Learning Development. In addition, industry innovators and leaders from the Community will provide in-sights and evidence on current state-of-the art 1 0 :30 a . m . - 12 p. m . skills and talent management tools, career, partnerships, and Willow B, Level 2 recruitment programs to benefit a wide range of industry and Hear the latest on environmental justice and agency needs. public participation. m o d e r at o r With the communities in economic distress, many public • Doran J. Barnes, vice chair-human resources, APTA; transportation systems are seeking ways to restructure service chair, APTA Blue Ribbon Panel on Workforce Development; and increase fares. How are they dealing with the challenges? and executive director, Foothill Transit, West Covina, CA How are they engaging and listening to their customers and their a P ta B l u e r i B B o n Pa n e l o n W o r k F o r c e d e v e l o P m e n t — community in order to make equitable decisions? This session P l a n s , d e l i v e r a B l e s , o u t c o m e s , a n d i m Pa c t will focus on these important issues. Join your colleagues for • Mary Ann Collier, chair, APTA Human Resources Committee, new and timely information on aspects of environmental justice and director of human resources, San Joaquin Regional Transit and Title VI considerations in service planning and hear the latest District, Stockton, CA guidance from the Federal Transit Administration. r e t u r n o n i n v e s t m e n t; t r a n s i t Pa r t n e r s h i P t r a i n i n g m o d e r at o r — metrics oF success • James P. Burke, chair, APTA Environmental Justice/Title VI • Brian J. turner, director, Community Transportation Center, Subcommittee, and chief, Public Transit Division, City and Silver Spring, MD County of Honolulu Department of Transportation, Honolulu, HI (Continued) 28 29 M o n d ay Monday d e v e l o P i n g F u t u r e l e a d e r s F o r t h e t r a n s i t i n d u s t r y: Life can interfere with your job of operating a bus. Hear a Pa r t i c i Pa n t ’ s P e r s P e c t i v e about some of the work being done to reduce distractions • Chun Dong, senior program manager, Washington Metropolitan on your vehicle, tips for staying focused, and how to Area Transit Authority, Washington, DC manage fatigue. Join the conversation about what works a n a ly z i n g o c c u Pat i o n a l s k i l l s a n d c r e at i n g c a r e e r and what your transit agency can do to assist in keeping l adders operators focused and ready for work. Mall*, • Ken Mall , business unit leader-technical, Educational Data Systems, Inc., Dearborn, MI CertifiCAte of AttenDAnCe awarded upon completion of the course h intelligent transportation systems trainer • Doug Johnson, supervisor, operations/training, King County 1 0 :30 a . m . - 12 p. m . Metro Transit, Seattle, WA Grand Ballroom B, Level 2 How smart is your system? ITS technology is entrenched into all aspects of transit t roadeo Mechanics training operations and its systems. Smart deployment of technology Doors, ramps, and Wheelchair Lifts — is fundamental in utilizing instruments effectively. This session What’s new and how Does it Work? features international and domestic illustrations as examples of 1 0 :30 a . m . - 12 p. m . best practices. Ravenna, Level 3 New bus technology keeps showing up on the buses. related tCrP Documents: r-126, s-73, s-77 (see page 16 for details.) Proper operation and regular maintenance are essential to m o d e r at o r optimize the performance of lifts, ramps, and doors. These • Gregory Cook, chair, APTA ITS Public Transit Forum, and director components provide reliable and safe operation thanks in of transportation, Veolia Transportation, North Las Vegas, NV part to advanced technology and stringent manufacturing i n t e r m o d a l o P e r at i o n s P r o v i d e F l e e t W i d e r e a l t i m e standards. Experts will discuss new products and new, t r av e l e r i n F o r m at i o n user-friendly features. Participants will learn preventive • Arjan van Andel , director of sales/business development, Andel*, maintenance procedures and troubleshooting tips to keep Continental (formerly Siemens VDO), Cedar Rapids, IA these units running smoothly and to extend their life. Typical smart card PotPourri transit door systems and several lift and ramp configurations • Brian stein , sales manager, transit, Giesecke & Devrient stein*, will be covered. America, Inc., Dulles, VA CertifiCAte of AttenDAnCe awarded upon completion of i n t e g r at e d t e c h n o l o gy: m a r ta — a c a s e s t u dy the course. smith*, • Carol Greer smith , director, research & analysis, Metropolitan trainers Atlanta Rapid Transit Authority, Atlanta, GA • Keith Akins, service/training technician, Ricon Corporation, i t s t e c h n o l o g i e s t h at i m P r o v e o P e r at i o n a l e F F i c i e n c y Panorama City, CA Muellner*, • terrence J. Muellner , assistant to the president, Chicago • John Condon, sales manager-west region, Vapor Bus Transit Authority, Chicago, IL International, Buffalo Grove, IL t roadeo operators training Training sponsored by Ricon Corporation ready to Drive? how to be fit for Duty and Vapor Bus International. 1 0 :30 a . m . - 12 p. m . Seneca, Level 4 Even professional drivers need to manage life issues. 30 31 M o n d ay Monday Bus DisPLAY Brt Brt in the Pacific northwest 11 a . m . - 4 p. m . 1:30 - 2:30 p. m . (includes lunch from 12 - 2 p.m.; tickets required) Grand Ballroom D, Level 2 ImPark lots 16 & 17, 2107 7th Avenue The Northwest gets a transit boost with BRT. Fixed-route, BRT, and paratransit vehicles will be on display King County Metro Transit, in Seattle, and Community for your inspection at ImPark lots 16 & 17, 2107 7th Avenue, Transit, in Snohomish County, are both incorporating BRT a five block walk from the Sheraton Seattle. Manufacturers’ as part of their transportation mix for the Pacific Northwest. representatives will be on hand to discuss their products Speakers from these two systems will describe how their and answer your questions. To highlight this event, a plans and projects are emerging to assist their communities complimentary lunch for all Bus & Paratransit Conference with transit solutions. registrants will be hosted during the display from 12 to 2 p.m. introduction Bus Rapid Transit Conference registrants are invited to attend • Peter L. shaw, senior program officer, public transportation, the lunch, but must purchase a separate $45 ticket in advance Transportation Research Board, Washington, DC of the event at the conference registration desk. king count y Brt Projects • Victor obeso, service development manager, King County Metro Transit, Seattle, WA 12:30 - 2 p. m . Accessible services round communit y tr ansit Brt Projects • June Devoll, manager of strategic planning & grants, table (Access Committee) Community Transit, Snohomish County, WA Wallingford, Level 3 Chair, Ron L. Brooks t nti training Brt oPeninG GenerAL session: Brt Coordinated Mobility: A unified 1 - 1:30 p. m . transportation Management Grand Ballroom D, Level 2 solution — Part 1 Welcome to Seattle! Welcome the Bus Rapid Transit 1:30 - 5 p. m . (35 p e r s o n l i m i t ) Conference. This opening session sets the stage for all of Cirrus, Level 35 the activities in store for you at the conference. This is Part 1 of a two-part course. Part 2 continues on Welcome and introductions Tuesday from 10 a.m. to 5 p.m. Participants must attend • frank spielberg, chair, TRB Bus Transit Systems Committee, both sessions to receive CEUs and Certificate of Completion. and program manager, Vanasse Hangen Brustlin, Inc., Vienna, VA The customer base of transportation services has expanded host remarks greatly. Due to demographic shifts, changing job markets, • Kevin Desmond, general manager, King County Metro Transit, increased pressure to find alternatives to the single Seattle, WA occupancy vehicle, and suburban and exurban land use Welcome remarks patterns, the transportation needs of the population have • Joyce eleanor, vice chair-bus & paratransit operations, changed and increased. APTA, and chief executive officer, Community Transit, Snohomish County, WA Characteristics of travelers today include people with disabilities as well as low-income individuals. These groups are interested in using more independent modes of transportation services as well as improving the current (Continued) 32 33 M o n d ay Monday system. Transportation services are sometimes fragmented Customer service Challenge and/or duplicative creating inefficiencies for customers 2:15 - 3:45 p. m . and extra costs for programs needing transportation. Grand Ballroom C, Level 2 Additionally, transit services may stop at jurisdictional lines A lively contest showcasing exemplary bus operator and not connect with other modes or jurisdictions. customer service skills. Professionals in transportation services as well as human Back by popular demand! Join us as the industry’s very best services have not been able to create transportation options bus operators face-off in a contest to test their customer to meet the needs of these consumer groups. It is time service skills at this lively and entertaining event. Come one, to put the pieces of this puzzle together to make a picture come all to see who walks away with the title of transit’s of rides for those who need them. Mobility management “top ambassador!” addresses this need in a relatively non-threatening manor for host both traditional public transit and the automobile industry. • thomas J. Costello, vice chair-marketing and communications, APTA, and assistant managing director, Champaign-Urbana Mass TA R G E T A U D I E N C E Human service coordination Transit District, Urbana, IL professionals, transit providers, transit managers for all of the different services, MPOs. Ceus 1.3 and CertifiCAte of CoMPLetion awarded upon B federal transit Administration completion of Parts 1 & 2 of the course. ridership Awards There is no separate registration fee required; however 2:15 - 3:45 p. m . NTI requested that you pre-register so materials may be Grand Ballroom A, Level 2 prepared for each person. Please confirm your registration The Federal Transit Administration’s (FTA) “Success in at the APTA registration desk. On-site registration is limited Enhancing Ridership Award” will be presented to the to a space-and-materials-available basis. winners by FTA executive leadership. The awards recognize instructor transit providers who tried fresh approaches to boost • Jim McLary, senior instructor, National Transit Institute Rutgers, their ridership with initiatives implemented between 2006 The State University of New Jersey, New Brunswick, NJ and 2007. In addition to netting more passengers, the new techniques must also have had the potential to be successfully implemented by other transit systems. Awards are based on the creativity of the initiatives and on the magnitude of the ridership gain. Consideration was given to the financial impacts of the initiatives with preference given to revenue-neutral or revenue enhancing efforts. Presiding • robert J. tuccillo, associate administrator for budget and policy/chief financial officer, Federal Transit Administration, Washington, DC 34 35 M o n d ay Monday C Keeping transit operators safe m o d e r at o r • Celia G. Kupersmith, chair, APTA Waterborne Transit 2:15 - 3:45 p. m . Operations Committee, and general manager, Golden Gate Willow B, Level 2 Bridge, Highway & Transportation District, San Francisco, CA Are there really practical ways to provide a safer work environment for transit operators? Pa n e l i s t s • Victor h. Burke, vice chair, APTA Federal Procedures and Transit operators work in an environment that can often be Regulations Subcommittee, and executive vice president, isolated and they must rely on their personal skills when operations, Dallas Area Rapid Transit, Dallas, TX handling difficult situations. The transit industry has taken • Lisa Darnall, chief operating officer, LYNX - Central Florida some very proactive measures to make both the physical Regional Transportation Authority, Orlando, FL environment of the bus more safe and secure as well as • nathaniel P. ford sr., chair, APTA Rail Transit CEOs provide training that equip operators with effective skills Subcommittee, and executive director/CEO, San Francisco to reduce confrontational situations. Attend this session Municipal Transportation Agency, San Francisco, CA to learn how you can make a safer environment for your operator workforce. m o d e r at o r G Doing Business with DBes • thomas M. Greufe, chair, APTA Bus Safety Committee, 2:15 - 3:45 p. m . and senior vice president, safety, Forsythe Transportation, Inc., Willow A, Level 2 Anthem, AZ A session for DBEs looking for business and primes Pa n e l i s t s looking for qualifying DBEs. notbohm*, • rodell notbohm , general manager, Apollo Video Technology, Learn how transit agencies and primes identify and develop Woodinville, WA business relationships with disadvantaged business • eric Muntan, acting chief of safety and security, Miami-Dade enterprises qualified to meet contracting goals. Find out how Transit, Miami, FL doing business in the bus industry is best facilitated by your • sergeant Lonnie Arnold, King County Metro Transit Police, APTA membership. Bus manufacturers, a DBE owner, and a Seattle, WA procurement officer will discuss the relationship-building that • rudy Allen, service quality chief, King County Metro Transit, leads to successes for DBEs and the rest of the industry. Seattle, WA m o d e r at o r • huelon A. harrison, principal, Legacy Resource Group, Dallas, TX D Mitigation strategies for a Pa n e l i s t s • Patricia A. Biedar, chair, APTA Business Member Small Volatile economy Business Committee, and strategic sales manager, Clever 2:15 - 3:45 p m Devices Ltd., Mt. Prospect, IL Grand Ballroom B, Level 2 • Melissa L. Boyles, DBE program manager, Valley Metro Everything is UP and then DOWN. How does transit cope? Rail, Inc., Phoenix, AZ Transit is providing service in a crushing economic • Antoinette Diaz Modrok, president, National Insurance environment. How are systems coping and what strategies Consultants, Inc., Las Vegas, NV are being deployed? Learn what agencies are doing to mitigate the effects of a downturn in the economy. The discussion includes revenue forecasting challenges and its affect on operational planning, raising fares and losing ridership, and managing sales tax and other revenue in a down economy. 36 37 M o n d ay Monday t roadeo operators training Brt the Brt standards Project Dispatch, there’s trouble on my Bus! 2:45 - 4 p. m . 2:15 - 3:45 p. m . Grand Ballroom D, Level 2 Seneca, Level 4 APTA Standards Program incorporates best practices Defusing hostile situations for bus operators. for BRT. Bus operators not only see the best that customers bring The APTA BRT Working Group has been working on the on the bus, but also the worst. This session will focus on development of BRT Recommended Practices for the past how to recognize potential trouble and techniques to use to two years. Several documents are finished and ready for defuse hostile situations. Come to this session to learn skills publication. These documents will assist future BRT project that can make your job as an operator safer for you and your managers get a helping hand in developing programs that customers. Share experiences and what worked in your can take advantage of lessons learned from previous efforts. situation as a professional operator. related tCrP Documents: r-90, r-117 & 118 (see page 16 CertifiCAte of AttenDAnCe awarded upon completion of for details.) course m o d e r at o r • Cheryl thole, senior research associate, Center for Urban trainer Transportation Research, University of South Florida, Tampa, FL • reginald A. Mason, associate vice president and chief safety officer, Metropolitan Transit Authority of Harris County, Houston, TX a P ta B r t r e c o m m e n d e d P r a c t i c e s a n d yo u • sean rathwell, P.eng., manager, Ottawa office, McCormick Rankin International, Ottawa, ON t roadeo Mechanics training • Ann P. John, PMP, Pe, principal consultant, sbX BRT Corridors Project, OMNITRANS, Glendora, CA so You Want to Win the roadeo? • Amy Miller, director of marketing, New Flyer, Winnipeg, MB 2:15 - 3:45 p. m . • Bill Vincent, general counsel, Breakthrough Technologies Ravenna, Level 3 Institute, Washington, DC Applying good troubleshooting skills will help in the roadeo (and at work!). t h e n e W a n d u P d at e d c B r t • roderick Diaz, transportation planning manager V, Los Angeles Teams that have good troubleshooting skills do much better County Metropolitan Transportation Authority, Los Angeles, CA in the roadeo and have an easier time diagnosing problems back in the maintenance garage. This session will focus on troubleshooting proficiency. Learn techniques to improve your approach to identifying problems. CertifiCAte of AttenDAnCe awarded upon completion of course trainer • Andrea Dobson, instructor, National Transit Institute Rutgers, The State University of New Jersey, New Brunswick, NJ 38 39 M o n d ay Monday Listening session: Mobility 2 0 10 e n g i n e t e c h n o l o gy a n d n at u r a l g a s e n g i n e s • Gillian hesser, Cummins Westport Inc., Columbus, IN services for All Americans (MsAA) e n g i n e c o o l i n g t e c h n o l o gy a n d t h e 2 0 10 e n g i n e stakeholder Web Community • Jeff Bannister, vice president, advanced products, EMP 4 - 5:30 p. m . Advanced Development, LLC, Escanaba, MI Juniper, Level 2 The U.S. Department of Transportation Mobility Services g a s o l i n e h y B r i d a n d t h e 2 0 10 e n g i n e • rick sander, president & chief executive officer, ISE for All Americans (MSAA) initiative recently unveiled an Corporation, Poway, CA interactive web community (www.msaa-tmcc.org) to promote effective knowledge and information sharing on human service transportation coordination and the usage of ITS technologies. Hear the latest news, view G the Magic Bus is here! the web community in action, and provide your input for 4 - 5:30 p. m . improvement to this new venue whose ultimate goal Willow A, Level 2 is to become a self-sustaining, easy-to-use platform of Discover how your organization will benefit from the communications among human service transportation new industry standard for procuring new buses. stakeholders. Through the hard work of a large number of public and private sector APTA members and financial support from related tCrP Documents: r-91, r-101, r-105 (see page 16 the FTA, the Standard Bus Procurement Guidelines have for details.) been updated with revised commercial terms and new F a c i l i tat o r technical specifications. Now transit agencies can utilize an • Yehuda Gross, manager, Mobility for All Americans Initiative, updated RFP document to purchase transit buses. and ITS transit program manager, ITS Joint Program Office, Research and Innovative Technology Administration, U.S. This session will provide transit agency procurement and Department of Transportation, Washington, DC operations staff with an overview of the changes and how the new guidelines can be used. It will also be an important session for private sector OEMs and sub-suppliers to D the Challenge of the 2010 engine understand how they benefit from adoption of the new 4 - 5:30 p. m . guidelines. Grand Ballroom A, Level 2 m o d e r at o r How does a 2010 engine work and how is it • robert i. Brownstein, co-chair, APTA Procurement Steering maintained? Committee, and vice president, AECOM Consult, New York, NY The technology required to meet the 2010 engine guidelines Pa n e l i s t s will be challenging. This session will address what will be • Paul smith, executive vice president, sales & marketing, New required to run and maintain these engines and how this Flyer, Winnipeg, MB new technology will affect transit agencies. The discussion • Patrick J. scully, chief commercial officer, Daimler Buses North will include associated technologies such as the particulate America, Greensboro, NC filters necessary for meeting the guidelines. • Madeline Chun, esq., partner, Hanson Bridgett LLP, m o d e r at o r San Francisco, CA • Jean-Marc Landry, vice president, sales, NOVA BUS, St. • richard J. Wieczorek, vice chair, APTA Procurement and Eustache, QC Materials Management Committee, and department manager, procurement, San Francisco Bay Area Rapid Transit District, t h e u s e o F u r e a i n a F t e r -t r e at m e n t d e v i c e s Oakland, CA • thomas hodak, Cummins Inc., Columbus, IN • James C. harmon, Cummins Inc., Columbus, IN 40 41 M o n d ay Monday G Quality initiatives in transit: community based planning and partnerships to overcome barriers and make transit and land use linkages that achieve the return on investment greater access and transit use by pedestrian, bike, and the 4 - 5:30 p. m . elderly users. Willow B, Level 2 The economic times are tough....can we afford to put AiCP CM CreDits 1.5 awarded extra efforts into quality efforts? m o d e r at o r Our customers expect quality service even when the • ronald J. Kilcoyne, chair, APTA Systems Management and economy is down. If we take additional steps to strengthen Operations Planning Subcommittee, and chief executive officer, Greater Bridgeport Transit, Bridgeport, CT the quality of our services and to implement quality assurance into our operations, can we reasonably accommodate these Pa n e l i s t s new efforts and is there a heavy cost in time and budget? • Brant Lyerla, project development coordinator, Sound Transit, Make sure you attend this informative session to hear from Seattle, WA your peers who have found that commitment to quality does ransome*, • Keisha t. ransome , regional planner, KFH Group, indeed provide a return on investment! Incorporated, Bethesda, MD m o d e r at o r Walfoort*, • nina Walfoort , director of marketing & planning, Transit • Joyce eleanor, vice chair-bus & paratransit operations, APTA, Authority of River City, Louisville, KY and chief executive officer, Community Transit, Snohomish County, WA Pa n e l i s t s t roadeo operators & Mechanics training • fred M. Gilliam, president/chief executive officer, Capital Metropolitan Transportation Authority, Austin, TX how Does a transit system Work? • Bruce A. Abel, assistant general manager, customer & contracted Who Does What? services, Regional Transportation District, Denver, CO 4 - 5:30 p. m . Seneca, Level 4 • Jim Jacobson, deputy general manager, King County Metro A birds-eye view of how transit systems fit together. Transit, Seattle, WA So, you may know who the general manager is and you know that payroll issues your checks, but do you ever G Building sustainable Communities wonder who else does what in your transit organization? This session will discuss who is responsible for and how with Partnerships typical transit functions get done. Find out what other types 4 - 5:30 p. m . of jobs exist in transit. Learn about how you fit and tips on Grand Ballroom B, Level 2 affecting change in your organization. Effective ways to link transit service with development for great results. CertifiCAte of AttenDAnCe awarded upon completion Public transportation plays an important role in shaping of course. and building sustainable communities that are pedestrian trainer and bike friendly and helping to promote better access to • Christine Anderson, chair, APTA Bus & Paratransit and around station stops and facilities. Yet transit may not Conference Planning Subcommittee, and special projects have as much interaction with county and city governments manager, King County Transit Metro, Seattle, WA responsible for local land use planning. Developing good partnerships with the community planning entities is essential for achieving results. This session will focus on 42 43 M o n d ay Monday t roadeo operators & Mechanics training hemmer*, • Christopher hemmer , supervising engineer, Parsons Brinckerhoff, Portland, OR staying fit to Live B r t a n d a c c e s s i B i l i t y: g e t t i n g i t r i g h t F r o m t h e s ta r t 4 - 5:30 p. m . Gerty*, • rosemary B. Gerty , co-chair, APTA Older Adult Transportation Ravenna, Level 2 Subcommittee, and senior transportation planner, TranSystems Balancing personal life and work is not an easy task. Corporation, Chicago, IL Transit work can involve shift work, long hours, and minimal • Cosette rees, marketing representative, Lane Transit District, exercise. Keeping work and life in balance can be a struggle. Eugene, OR Weight gain is common among operators and mechanics. • Dennis M. Cannon, transportation accessibility specialist, This session will point out common pitfalls and identify United States Access Board, Washington, DC strategies that can assist in maintaining a healthier life. • sandra stanko, director of transit services, Regional Transportation Commission of Southern Nevada, Las Vegas, NV CertifiCAte of AttenDAnCe awarded upon completion of course. trainer • Caroline hughes, education coordinator, Health Matters Brt Bus rapid transit reception Program, King County Metro Transit, Seattle, WA 5:30 - 6:30 p. m . Grand Ballroom C, Level 2 Mix and mingle among your BRT peers in this lively 4 - 5:30 p. m . welcoming reception. Bus technical Maintenance Committee 5:30 - 6:30 p. m . Cascade 2, Mezzanine Level, Westin Chair, Gene Walker environmental Justice/ title Vi subcommittee Wallingford, Level 3 Chair, James P. Burke Brt Accessible Brt 4:15 - 5:15 p. m . Grand Ballroom D, Level 2 Making BRT as accessible as possible for the riding public. This session will focus on the ongoing discussion of making your BRT as accessible as possible and meeting ADA requirements. Speakers will address topics such as securement, mobility access, and level boarding. Agencies who have worked through accessibility issues with their projects will discuss what worked and what didn’t. m o d e r at o r • Angela iannuzziello, P. eng., vice chair-Canadian members, APTA, and president, ENTRA Consultants, Markham, ON d e s i g n c o n s i d e r at i o n s F o r B r t l e v e l B o a r d i n g s tat i o n P l at F o r m s P.e. , • isabella A. Bejarano, P.e.*, lead civil engineer, Parsons Brinckerhoff, Portland, OR 44 45 t u e s ay M o n d ay, May 5 tuesday 7 - 8 a.m. e host foruM Coffee service sustainability & transit: King County Grand Ballroom Foyer, Level 2 Metro transit’s efforts to Create a sustainable transportation system 7 - 8 a.m. 8 - 9:30 a . m . Grand Ballroom C, Level 2 Land use & economic King County Metro Transit (Metro) is working to create Development subcommittee a sustainable transportation system — one that pollutes Wallingford, Level 3 less, consumes less imported fossil fuels, and efficiently Co-chairs, G.B. Arrington & Mariia V. Zimmerman serves the mobility needs of a growing population. Learn about Metro’s operational, fleet, technology, and market development initiatives and long-standing commitment to 7:30 - 8:30 a . m . progressive environmental policies and investments. This Bus operations Committee session highlights Metro’s efforts in developing hybrid transit Cedar, Level 2 vehicles, designing LEED-certified buildings, implementing Chair, Claire Spielberg “Clean Green” practices, and increasing market share through innovative transportation demand management programs. m o d e r at o r 7:30 - 9 a . m . • Kevin Desmond, general manager, King County Metro Transit, Business Member small Seattle, WA Business Committee Pa n e l i s t s Douglas, Level 2 • Jim Boon, manager, vehicle maintenance, King County Metro Chair, Patricia A. Biedar Transit, Seattle, WA • Jerry rutledge, CPMM , manager, power and facilities, King County Metro Transit, Seattle, WA 7:30 a . m . - 5:30 p. m . • Matt hansen, supervisor, market development, King County A • PtA registration Desk Metro Transit, Seattle, WA h • ost information Desk • Paul roberts, chair, board of directors, Puget Sound Clean Aspen, Level 2 Air Agency, Seattle, WA 8 a . m . - 5 p. m . M • oderators/speakers Brt Brt and the new starts/ & A/V Preview room small starts Program Fremont, Level 3 8 - 9:30 a . m . • tCrP information Center Grand Ballroom A, Level 2 Grand Ballroom Foyer, Level 2 Explore how your BRT project fits into this funding program. • Business Member resource room The New Starts/Small Starts Program criteria allow BRT Douglas, Level 2 projects to qualify for funding. Speakers will discuss how to take advantage of these programs and what steps should be taken to increase the chances of a successful application. (Continued) 46 47 tues M o n d ay tuesday m o d e r at o r A Accessibility: Doing it right • Walter Kulyk, director, Office of Mobility Innovation, 9:45 - 11:45 a . m . Federal Transit Administration, Washington, DC Grand Ballroom D, Level 2 hoW can i get a Piece oF the Pie? le arning the gr ant Trading inside stories. Process Lessons learned in starting work with taxi services and • Representative from the Federal Transit Administration transitioning from one paratransit contractor to another are just a c a s e s t u dy i n m u lt i a g e n c y c o o r d i n at i o n F o r m o B i l i t y two of the life experiences that service providers said they m a n a g e m e n t: u s 3 6 B r t P h a s e 2 wouldn’t have missed. They will describe how projects can be • reed Lee, senior transit planner, HDR ENGINEERING, INC., organized better the next time and provide their insights. Denver, CO m o d e r at o r B r t i n t h e r o a r i n g F o r k va l l e y, c o l o r a d o : a u n i q u e • rick ramacier, vice chair, APTA Access Committee, and a P P l i c at i o n general manager, Central Contra Costa Transit Authority, P.e., • William D. Byrne, P.e., vice president, David Evans and Concord, CA Associates, Inc., Denver, CO a d a Pa r at r a n s i t a n d t h e P r i vat e s e c t o r : W o r k i n g W i t h a P P ly i n g a n d r e c e i v i n g F ta n e W s ta r t / s m a l l s ta r t t h e ta x i i n d u s t r y gr ants : an agency’s PersPective • Kenneth i. hosen, principal, KFH Group, Incorporated, • Karl otterstrom, director of planning, Spokane Transit Austin, TX Authority, Spokane, WA ta x i d e B t c a r d • Annette Williams, manager, Accessible Services Program, San Francisco Municipal Transportation Agency, Brt fitting Brt to smaller and San Francisco, CA suburban systems i m P r o v i n g a r l i n g t o n , t e x a s ta x i c o n t r a c t s W i t h 9:30 - 11 a . m . B l a c k B e r r y, m e n t o r r a n g e r , a n d g o o g l e e a r t h Grand Ballroom A, Level 2 • ryan J. Larsen, president, Ecolane USA, Inc., Elk Horn, IA BRT is not just for the “big guys!” sedan voucher Progr am BRT has become a successful application in many smaller • Carol Perkins, director, mobility management services, and suburban communities. Speakers will focus on how to Central Ohio Transit Authority, Columbus, OH apply the positive outcomes in planning and operating BRT se amless contr act tr ansition — imPossiBle dre am to locations that have smaller population centers. Learn from o r a c h i e va B l e r e a l i t y ? what others have done to make their operations successful. • steve Chang, director of access services, Access Services, Inc., m o d e r at o r Los Angeles, CA • James t. Jarzab, BSP system engineering manager, Santa Clara Valley Transportation Authority, San Jose, CA imPlementing a successFul loW-cost Brt and ex tensions • richard C. Jarrold, senior director, engineering project management, Kansas City Area Transportation Authority, Kansas City, MO selection and decision making Process le ading to selection oF the most Fe asiBle arterial Brt corridor i n Pa c e ’ s s e r v i c e a r e a Balvanyos*, • Dr. tunde Balvanyos , BRT coordinator, Pace Suburban Bus, Arlington Heights, IL 48 49 t u e s d ay tuesday B telling Your story to the Media more eFFicient tr aining dePar tments, Be t ter inFormation to staFF, and le ver aging technology to our advantage 9:45 - 11:15 a . m . • George stites, supervisor, fleet engineering, King County Metro Willow A, Level 2 Transit, Tukwila, WA How to successfully deal with the media. F r o m t r a i n i n g B u s t o Pa s s e n g e r s e r v i c e A media interview should be a two-way street offering • Louis G. Maiello, surface transit training-subject matter expert, an opportunity for the reporter and for you. The reporter FAAC Incorporated, Ann Arbor, MI wants information for a news story, but you want to do the develoPing a maintenance tr aining curriculum interview to tell your organization’s story and point of view. • Brian Markey, maintenance instructor, Los Angeles County This session will explore how to successfully tell your story, Metropolitan Transportation Authority, Los Angeles, CA starting with the preparation needed before an interview takes place. It will also offer advice on how to coordinate with your press officer and how to work with print, radio, G international Business opportunities and television reporters. 9:45 - 11:15 a . m . m o d e r at o r Issaquah, Level 3 • Andrea Packer, chief communications officer, Utah Transit A special session for APTA business members. Authority, Salt Lake City, UT Interested in expanding your international business or Pa n e l i s t s exploring opportunities outside of the United States? Attend • Meg Kester, marketing & communications manager, Intercity Transit, Olympia, WA this session to hear from international representatives about upcoming projects and business opportunities in their • Mary fetsch, communications director, Tri-County Metropolitan Transportation District of Oregon, Portland, OR countries — Australia, United Arab Emirates (U.A.E.), India, and Brazil. m o d e r at o r • Jeffrey Wharton, chair, APTA Business Member Business D training strategies for Development Committee, and executive vice president/general optimum Performance manager, IMPulse NC, INC., Mount Olive, NC 9:45 - 11:15 a . m . Pa n e l i s t s Willow B, Level 2 • saeed Mohammed fadhei Al-hameli, general manager- Approaches that benefit employees and employers. bus transportation, Department of Transport, Abu Dhabi, U.A.E. Training is critical to developing strong, capable employees • scott Grenda, chairman, Bus Industry Confederation, needed to meet today’s transit challenges. Employees are Victoria, Australia being stretched and asked to perform more and different • Ajai Mathur, chief operating officer, Urban Mass Transit duties. Technology has impacted all of us from driving a bus, Company, Delhi, India to scheduling a route, to supervising employees who rarely • helcio raymundo, co-director, R&B Engineering and come into a job site. How can we maintain effective training Architecture LTD, Sao Paulo, Brazil and continue to grow our employees to meet today’s transit challenges? m o d e r at o r • William e. snell, senior instructor, San Mateo County Transit District, South San Francisco, CA 50 51 tues M o n d ay tuesday h transit Data Management t roadeo operators training 9:45 - 11:15 a . m . Who Planned this route, Anyway? Grand Ballroom B, Level 2 9:45 - 11:15 a . m . How valuable is the information really? Seneca, Level 4 We are all flooded in data. Modern transit operations and Service planning for bus operators. management systems are producing massive amounts Route planning is a balancing act between delivering good of information but is the information produced useful or service and the constraints of the transit system. This is it just paralyzing. There are methods to address data session will discuss how routes are planned and how bus management which are specific to the transit environment. operators can add valuable input to developing good service This session will explore these methods to help transit for the customer. agencies successfully manage data to ensure optimal use of information. CertifiCAte of AttenDAnCe awarded upon completion of course related tCrP Documents: r-88, r-126 (see page 16 trainer for details.) • ted Day, transportation planner, King County Metro Transit, m o d e r at o r Seattle, WA • Jonathan h. McDonald, P.e., chair, APTA Research and Technology Committee, and principal - managing leader, Stantec Consulting Inc., San Francisco, CA t roadeo Mechanics training g e t t i n g m o r e o u t o F c a d / av l t h r o u g h a t r a n s i t o P e r at i o n s d e c i s i o n s u P P o r t s y s t e m ( t o d s s ) is there Life After Being • John Braband , department manager, bus operations, Braband*, a Bus Mechanic? Pace Suburban Bus, Arlington Heights, IL 9:45 - 11:15 a . m . • William hiller , associate, Booz Allen Hamilton, hiller*, Ravenna, Level 3 Cedar Rapids, IA Tips on preparing for a trainer or supervisor position. k i n g c o u n t y t r a n s i t d ata m a n a g e m e n t Great mechanics don’t necessarily become great trainers or • John toone, senior ITS project manager, King County Metro supervisors. Other skills are needed to successfully move Transit, Seattle, WA into those positions. This session will focus on what skills h o W d ata Wa r e h o u s i n g c a n B e n e F i t t h e W h o l e a g e n c y: are needed and how to develop them in preparation for a c a r ta c a s e s t u dy moving to a new position. rephlo*, • Jennifer A. rephlo , transportation research engineer, Science CertifiCAte of AttenDAnCe awarded upon completion Applications International Corporation, McLean, VA of course B u s d ata F u s i o n — g e t t i n g s y s t e m s a n d P e o P l e trainers Working together to re ach their Full Potential • Ken Mall, business unit leader-technical, Educational Data Woods*, • theodore K. Woods , senior program manager, ARINC, Inc., Systems, Inc., Dearborn, MI Annapolis, MD • Doug McCartney, maintenance instructor, Community Transit, Snohomish County, WA 52 53 tues M o n d ay tuesday t nti training Brt LunCheon session Coordinated Mobility: A unified Brt and special events transportation Management 12 - 1:30 p. m . solution — Part 2 Grand Ballroom C, Level 2 Using BRT service for special events. 1 0 a . m . - 5 p. m . (35 person limit) Cirrus, Level 35 There have been large events all over the world where a BRT This is Part 2 of a two-part course. Part 1 is on Monday from service was implemented as a successful mode of transport. 1:30 to 5 p.m. Participants must attend both sessions to Learn how China used BRT service in the Olympics, how receive CEUs and Certification of Completion. South Africa is planning BRT service as the host of the World Cup, and other unique and successful BRT projects. Refer to pages 33-34 for course and registration details. introduction • Jeff hiott, program manager-technical services, APTA Bus ProDuCts & serViCes shoWCAse sPeakers • samuel L. Zimmerman, urban transport advisor, The World 1 0 :30 a . m . - 2 p. m . Bank, Washington, DC (lunch served from 12 - 2 p.m.; tickets required) • Graham Carey, Pe, AiCP, BRT project engineer, Lane Transit Hall 4F, Convention Center District, Eugene, OR Many business members’ bus products and services are showcased at the 2009 Bus Products & Services Showcase. Bus & Paratransit Conference and BRT Conference D Kitsap transit — A small registrants can enjoy lunch and view the products and obtain information relating to the bus products and services operator with Big ideas 12:15 - 5:15 p. m . ( i n c l u d e s t r a v e l t i m e ) on display. Expert personnel are on hand to answer your Location: Kitsap Transit, Bremerton, WA questions as you inspect what’s new and innovative in the world of bus equipment and services. As part of the 2009 Bus & Paratransit Conference, the Small Operations Committee has arranged for a session Lunch sponsored by GFI GENFARE and APTA. and tour of Kitsap Transit in Bremerton, WA. Kitsap Transit is known for being an exciting and innovative transit system and will share some of their innovations with us. The session/tour will feature the arriving ferry terminal which they service, their worker/driver program, and a passenger- only ferry prototype boat. The group will be led on site by richard hayes, executive director, Kitsap Transit. The group should meet in the lobby of the Sheraton Hotel for a 12:10 p.m. departure to the Washington State Ferry Terminal. The group will be escorted by a representative from Kitsap Transit from the Sheraton to the ferry docks. The walk to the ferry terminal is approximately one (1) mile. You may also opt to take a taxi from the hotel at a cost of approximately $8 per single fare. The hotel concierge staff can arrange for an accessible taxi upon request. (Continued) 54 55 tues M o n d ay tuesday The ferry will depart Seattle at 12:45 p.m., arriving in teChniCAL tours Bremerton at approximately 1:45 p.m. The tour will begin Be sure to take advantage of the variety of technical tours at the ferry terminal upon disembarking the ferry. The provided by your colleagues at King County Metro Transit group will return on the 4:15 p.m. ferry arriving in Seattle at (Metro). Please sign up for the tour of your choice at the approximately 5:15 p.m. host information desk in the APTA registration area, Round-trip ticket cost is $6.70 per person. You may pre- Aspen Room, Level 2 in the Sheraton Seattle. purchase a ticket up to 90 days in advance or on line the day of the trip at the ferry terminal. Please visit https://secure2.gatewayticketing.com/wsf/webstore/ Downtown seattle transit tunnel shop/ticket-selection.aspx?Merchant=Main&SalesCate goryGroup=21&SalesCategory=24 for ticket information and transit Communications and purchase. Please note that when you purchase a ticket & Control Center you do not indicate a time or day as your ticket is valid for 2 - 5 p. m . 90 days from date of purchase. Please be sure you are Join Metro staff on a tour of the Downtown Seattle Transit purchasing the Seattle to Bremerton route. Tunnel, which was recently retrofitted for joint bus-light rail operations beginning in 2009. The tour includes a bus ride Lunch will not be provided as part of the session/tour; through the 1.3-mile tunnel and a tour of behind- the-scenes however, the ferry offers cafeteria style dining for lunch and facilities that support the tunnel. also has vending machines. There are tables on the deck of the ferry as well as inside the main cabin for dining. You The Transit Communications and Control Center houses may also wish to bring your lunch on board – there are small the communications equipment that staff uses to interact restaurants at the ferry docks where you may purchase food. with and monitor all Metro-operated buses running on surface and tunnel routes. In the future, the building will Please contact APTA’s Heidi Salati at the Sheraton Seattle if accommodate the monitoring of Sound Transit’s LINK Light you did not register in advance and plan to participate in the Rail services operated by Metro. The facility also serves session/tour. as Transit’s Emergency Operations Center. The building, completed in 2007, recently received a LEED Gold rating. 12:30 - 2 p. m . The tour departs from and returns to the Seattle Convention Center. regulatory Activities subcommittee (Access Committee) Juniper, Level 2 Chair, Patrisha Piras ACCess transportaion Control Center 2 - 5 p. m . ACCESS Transportation provides over 4,000 paratransit trips 1 - 2 p. m . per day in the greater King County area with a fleet of 290 Waterborne transit vehicles. Tour the control center and see firsthand operations Committee some of the newest technologies being put to use, including Cedar, Level 2 automated scheduling and dispatch software integrated Chair, Celia G. Kupersmith with Interactive Voice Response (IVR) and Mobile Data Computers (MDC). The tour departs from and returns to the Seattle Convention Center. 56 57 tues M o n d ay tuesday Brt Community transit Brt Line A Accessibility Consensus standards — 2 - 5:30 p. m . What You need to Know! Come learn what a suburban transit agency is implementing 2:15 - 3:45 p. m . for a new BRT system. Community Transit is providing Grand Ballroom D, Level 2 transportation to their community to highlight their BRT Providing mobility options for all. routes. See what alignment they have chosen, learn what As one of APTA’s newest standards programs, the they have done to create a unique brand for the new BRT Accessibility Consensus Standards Development Program line, and view a mock-up of one of their newly designed has developed several recommended practices concerning stations that was built for operator training. fixed route stop announcements and route identifications The tour departs from and returns to the Seattle Convention and paratransit call centers. Panelists will review the various Center. documents that have been developed and discuss the benefits of implementation. N O T E : Tour is open to all, but BRT Conference m o d e r at o r registrants will receive priority. • richard Derock, chair, APTA Accessibility Consensus Standards Development Program, and general manager, Link Transit, Wenatchee, WA Pa n e l i s t s • Michael Miller, accessibility manager, Sound Transit, Seattle, WA • rosemary B. Gerty, co-chair, APTA Older Adult Transportation Subcommittee, and senior transportation planner, TranSystems Corporation, Chicago, IL • f. scott Jewel, director, administration & information technology, Access Services, Inc., Los Angeles, CA • tammy haenftling, chair, APTA Access Committee, and assistant vice president, Paratransit Management Services, Dallas Area Rapid Transit, Dallas, TX A to What extent is travel training the Answer to rising Paratransit Costs? 2:15 - 5:30 p. m . Willow A, Level 2 Session sponsored by Easter Seals Project ACTION. This session is designed for management and supervisory staff interested in learning about the benefits of travel training services. Whether a transportation provider uses existing or hires new personnel, contracts out to a third party, or contributes fare or in-kind services, transit systems are benefitting from the intense development of travel training services. (Continued) 58 59 tues M o n d ay tuesday Speakers will focus on promising practices throughout the g r e e n t e c h n o l o g i e s & s t r at e g i e s t o r e d u c e h va c P o W e r U.S. and abroad and address human resource issues such consumPtion as salary requirements, recruitment and training, work • steve D. Johnson, product manager, large bus and rail HVAC, Thermo King Corporation, Bloomington, MN assignments and staff capacity, and supervising off site personnel; the relationship between paratransit eligibility c l e a n i n g d i e s e l Pa r t i c u l at e F i lt e r s determination processes and travel training services; how • r. Drew taylor, national sales manager, FSX Equipment, Inc., travel training can 1) support paratransit customers to use Granite Falls, WA fixed-route for all or part of their trips and 2) support new customers to use fixed-route (and rule out paratransit) as their preferred transit mode. f WorKforCe DeVeLoPMent m o d e r at o r operator focus: education, • Karen Wolf-Branigin, MsW, training and technical assistance Availability, Communication director, Easter Seals Project ACTION, Washington, DC 2:15 - 3:45 p. m . Pa n e l i s t s Grand Ballroom A, Level 2 • spencer Cotton, ADA certification administrator, King County Enabling a world-class operator workforce. Metro Transit, Seattle, WA Front-line employees put a face on our industry. Well- • frances rankos, travel instructor, Pierce Transit, Lakewood, WA trained, dedicated, readily available, and well informed operators provide the backbone for agencies to provide world class customer service leading to successful business D Do i have something in My teeth results. Join a high-spirited session to hear agency and (or soot on my exhaust Pipe)? provider insights on high-quality operator training programs 2:15 - 3:45 p. m . and driver best-practices. Learn how to reduce absenteeism Grand Ballroom B, Level 2 through innovative employee availability improvement Buses continue to be cleaner with each advancement. models and programs. Hear how coach operators improve communication channels, build stronger relationships with No one wants bellowing soot or dirty exhaust. We are all fellow operators and enhanced business practices. working towards cleaner air, and a better environment. m o d e r at o r This session will focus on what is happening with clean • Lydia C. Grose, vice chair, APTA Workforce Development propulsion efforts. Hear updates on fuel cell buses, the Subcommittee, and manager, track & civil engineering, newest data on hybrids, and what other fuel technologies Southeastern Pennsylvania Transportation Authority, are doing to reduce their footprint on the earth. Philadelphia, PA m o d e r at o r achie ving saFe t y and eFFiciency through driver • Joshua J. Goldman, co-vice chair, APTA Clean Propulsion training & Support Technology Committee, and director of business Dodds*, • Matt Dodds , product manager, Trapeze Group, Mississauga, ON development, Proterra, LLC, Golden, CA e m P l oy e e ava i l a B i l i t y — a s i g n i F i c a n t o P P o r t u n i t y F o r de veloPments and choices in energy stor age B u s i n e s s i m Pa c t technologies For tr ansit vehicles • Lateekey e. Andrews, director of employee availability, • Dr. Jasna tomic, program manager, CALSTART, Pasadena, CA Metropolitan Atlanta Rapid Transit Authority, Atlanta, GA B i o d i e s e l u s e i n F a r g o - m o o r h e a d m at B u s e s i ’ m o u t o F l e av e . t o m o r r o W i ’ m g o i n g t o c a l l i n d e a d. • Del Peterson, associate research fellow, Upper Great Plains recl aiming the disengaged Frontline WorkForce Transportation Institute, Small Urban & Rural Transit Center, North Gallacci*, • Jeanine Gallacci , organizational development manager, Dakota State University, Fargo, ND Community Transit, Snohomish County, WA (Continued) 60 61 tues M o n d ay tuesday B e s t P r a c t i c e s i n c o m m u n i c at i n g W i t h B u s o P e r at o r s teChniCAL tour Volinski*, • Joel M. Volinski , director, National Center for Transit Research, Please sign up for the tour of your choice at the host Center for Urban Transportation Research, University of South information desk in the APTA registration area, Aspen Florida, Tampa, FL Room, Level 2 in the Sheraton Seattle. r e c r u i t i n g a n d r e ta i n i n g F i x e d r o u t e Pa r at r a n s i t o P e r at o r s N O T E : Tour is open to all, but BRT Conference • Liz Williams, fixed route operations manager, Pierce Transit, registrants will receive priority. Lakewood, WA Brt Bus rapid transit elements G What Did they say and What in King County Were they reALLY thinking?! 2:30 - 4:30 p. m . 2:15 - 3:45 p. m . Take a bus tour of the many Bus Rapid Transit (BRT) elements Willow B, Level 2 that are already in place throughout King County. While not Finally we will understand why things happen the way part of a formally branded BRT system, these elements are they do. used daily to more efficiently keep transit moving. While on board, participants will have a chance to speak to King County Doing business in the transit industry today is tough for both Metro Transit staff. You will see examples of designated the public and private sectors. New market forces are forcing roadways (Downtown Seattle Transit Tunnel, SODO Busway, everyone to look carefully at how they do business and to reversible express lanes), center access ramps connecting make hard choices. This session will focus on the controversial freeways to transit facilities, High Occupancy Vehicle and issues in bus procurement and the question you’ve always Business Access and Transit lanes, transit centers (with future wanted to ask, “Why in the heck did you do THAT?!” multi-modal connections and Transit Oriented Development), m o d e r at o r bus bulbs, and transit signal priority. • Gordon A. nevison, co-chair, APTA Business Member Programs Committee, and president, The Nevison Group Inc., The tour departs from and returns to the Seattle Convention Bel Air, MD Center. PuBlic sector te am • Karen King, chief executive officer, Golden Empire Transit District, Bakersfield, CA • C. Mikel oglesby, general manager, SunLine Transit Agency, Thousand Palms, CA P r i vat e s e c t o r t e a m • Joe Policarpio, director, national sales, GILLIG Corporation, Hayward, CA • Michael h. setzer, vice president, Veolia Transportation, Cincinnati, OH 62 63 tues M o n d ay tuesday regulatory issues in the related tCrP Documents: r-86, Vols. 7, 8, 9 (see page 16 for details.) new Administration m o d e r at o r 4 - 5:30 p. m . • Michael t. flanigon, director, Office of Technology, Federal Issaquah, Level 3 Transit Administration, Washington, DC An update on the issues affecting our industry. Pa n e l i s t s This session will examine the status of recently enacted • Carol Wright, associate director for training, Small Urban and pending U.S. DOT and other agency regulations that & Rural Transit Center, North Dakota State University, Fargo, ND impact bus operations. Industry experts will discuss how • Gary hegland, training coordinator, Small Urban & Rural Transit the implementation of new key regulations have affected Center, North Dakota State University, Fargo, ND bus agencies across the nation, the new Administration’s • Mike DeCapua, homeland security director, King County Metro treatment of outstanding regulatory issues, and forecast Transit, Seattle, WA what might be on the horizon. This session will include a • stevie the Bomb Dog, King County Metro Transit Police, particular emphasis on the Charter Bus Service, School Seattle, WA Bus Operations, Medicare and Medicaid rules, and other • Deputy tim Morgan, Stevie’s handler, King County Metro recently proposed regulations. Transit Police, Seattle, WA m o d e r at o r • richard J. Bacigalupo, vice chair-management and finance, APTA, and federal relations manager, Orange County Transportation Authority, Orange, CA D Confronting new operational Models 4 - 5:30 p. m . Pa n e l i s t s Grand Ballroom B, Level 2 • edward J. Gill Jr., partner, Thompson Coburn LLP, Washington, DC Operational challenges of meeting demands require • richard Derock, chair, APTA Accessibility Consensus new thinking about old problems. Standards Development Program, and general manager, Link Transit, Wenatchee, WA Transit is thinking differently these days as service becomes • Christopher P. Boylan, deputy executive director, corporate more specialized. Service with special adaptations is affairs and communications, Metropolitan Transportation being requested by employers, while transit is purchasing Authority, New York, NY segmented fleets to meet varying service types that confound the spare ratio requirements. What does all this mean? We are using buses differently. Be a part of this discussion about operational solutions that may work where C emergency Preparedness you live. 4 - 5:30 p. m . m o d e r at o r : Willow B, Level 2 • richard L. hunt, vice chair, APTA Bus Technical Maintenance If a real, large-scale emergency happens in your area, Committee, and general manager, Metro San Fernando Valley how ready are you? Service Sector, Los Angeles County Metropolitan Transportation Over recent years, we have experienced both large scale Authority, Chatsworth, CA and regional emergencies that have directly impacted designing shut tle services For niche markets transit organizations in one way or another. The key to Deeter*, • Lawrence Deeter , transit planner, TranSystems Corporation, effectively addressing an emergency is to have a practical Chicago, IL and effective plan and to test that plan regularly. Attend this c a s e s t u dy o F e z B u s i n n e W o r l e a n s : i m P l e m e n t i n g session to learn about the emergency preparedness tools tr ansitional service solutions as the cit y recovers that are available to help you build or strengthen your own Marks*, • stefan Marks , business development manager, Veolia emergency preparedness plan. Transportation, Oceanside, CA (Continued) 64 65 tues M o n d ay tuesday Building a tr ansPort From the desert uP 4 - 5:30 p. m . • saeed Mohammed fadhei Al-hameli, general manager- Clean Propulsion & support bus transportation, Department of Transport, Abu Dhabi, U.A.E. technology Committee i n n o vat i v e s e r v i c e F o r m i c r o s o F t Fifth Avenue, Grand Level, Westin • Marsha Moore, chief information officer, MV Transportation, Inc., Chair, George Karbowski Fairfield, CA inclusion of human services in h Web-Based & Mobile Metropolitan transportation Planning technology Applications 4:30 - 6:30 p. m . 4 - 5:30 p. m . Wallingford, Level 3 Grand Ballroom A, Level 2 Sponsored by the FTA/FHWA Transportation Capacity Innovative applications to streamline operations. Building Program (TCBP) Refined web-based and mobile technology options are now In this peer exchange, practitioners from the planning available to streamline operations and provide enhanced community will learn, share, and discuss ways to services to transit riders. This session will feature real world incorporate human services transportation into the examples of these innovative applications such as mobile metropolitan planning process. The National Resource devices, travel assistant devices (TAD) and the use of web- Center for Human Service Transportation Coordination is based technology. providing subject matter experts who have demonstrated m o d e r at o r success with the inclusion of human services in their MPOs’ • Barry einsig, chair, APTA Communications Subcommittee, transportation plans. and market director, Tyco Electronics, Harrisburg, PA This session is intended specifically for transportation n e W W e B - B a s e d t e c h n o l o gy g i v e s o P e r at o r s g r e at e r planners at metropolitan planning organizations or similar control in selecting roster assignments agencies. haller*, • erin haller , marketing communications manager, GIRO, Inc., Montreal, QC n e W a n d i n n o vat i v e t e c h n o l o g i e s — u s i n g W e B - B a s e d r e P o r t i n g t o e n h a n c e c o o r d i n at i o n 5 - 7 p. m . • sami Poykko , chief executive officer, Ecolane USA, Inc., Poykko*, ftA national fuel Cell Bus Espoo, Finland Program’s national fuel Cell Bus s e r v i c e q u a l i t y m o B i l e g i s a P P l i c at i o n Working Group (nfCBWG) • stephen Krippner, senior applications developer, King County Grand Ballroom A, Level 2 Metro Transit, Seattle, WA Chair, David Dilts t h e t r av e l a s s i s ta n t d e v i c e ( ta d ) : i n c r e a s i n g r i d e r s h i P oF Fixed-route tr ansit By utilizing gPs enaB • sean J. Barbeau, research associate, Center for Urban Transportation Research, University of South Florida, Tampa, FL 66 67 tues M o n d ay Wednesday, May 6 APtA internAtionAL Bus 7:30 - 8:30 a . m . roADeo AWArDs BAnQuet Coffee service 7 - 9:30 p. m . (tickets required) Grand Ballroom Foyer, Level 2 Grand Ballroom C, Level 2 Join the Bus Roadeo participants and their friends and 8 a . m . - 2 p. m . guests at the Awards Banquet to recognize the “best • APtA registration Desk of the best” — APTA’s 2009 Roadeo champions! • host information Desk Aspen, Level 2 t i c k e t e Xc h a n G e s e at i n G For each ticket purchased, you received an awards banquet • Moderators/speakers & coupon, which is filed with your registration badge. Your A/V Preview room Fremont, Level 3 coupon must be exchanged for a valid ticket at the banquet coupon exchange desk in the APTA registration area, Aspen • tCrP information Center Room, Level 2 in the Sheraton Seattle, between the hours Grand Ballroom Foyer, Level 2 of 7:30 a.m., Sunday, May 3 and 12 p.m., Tuesday, May 5. At that time you may select your table on a first-come, first- served basis. If you wish to sit with guests or friends, you much exchange ALL coupons at the same time. 8 a . m . - 5 p. m . If you pre-arranged for your awards banquet coupon(s) to Business Member resource room be filed with your roadeo team’s registration, each coupon Douglas, Level 2 was exchanged for a valid banquet ticket and a seating assignment was made at the time your team registered for the roadeo and conference. Please contact your roadeo team representative for your ticket(s) and seating assignment(s). 68 69 W e n d ay M od n e sday Wednesday Brt Brt enabling technologies A transportation options for older 8:30 - 1 0 a . m . Adults: Programs & resources Grand Ballroom A, Level 2 8:30 - 1 0 a . m . You might not need these technologies to have a Grand Ballroom D, Level 2 successful BRT application, but they sure help. Blazing new trails along the path from driving a car to There are many technologies that can assist with operating transit options. a BRT system. Some agencies have deployed Vehicle With increasing numbers of seniors in transit service areas, Guidance, Transit Signal Priority, and ITS technologies with transit managers are learning more about transportation good results and some have learned some valuable lessons. alternatives that appeal to this burgeoning market. What This session will provide clues to how technologies can services do older adults want and use? How is coordination enhance the BRT experience and what provides the biggest best developed among human services transportation bang for the buck. providers and how are transit systems moving forward? What are the benefits? Come hear about a host of options related tCrP Documents: r-90, r-117, r-118 (see page 16 offered by leading organizations, how they work, and how for details.) they are funded. m o d e r at o r • Amy L. Van Doren, director of operations, Marin County related tCrP Documents: r-82 (see page 16 for details.) Transit District, San Rafael, CA m o d e r at o r t h e t e c h n o l o gy e v o l u t i o n t h at i s o c c u r r i n g a n d h o W i t • Crystal Lyons, chair, Corpus Christi Regional Transportation can helP Brt systems Authority, Corpus Christi, TX • Peter J. Koonce, associate engineer, Kittelson and “ s h o P - n - r o l l” Pa r at r a n s i t s h o P P i n g s h u t t l e Associates, Inc., Portland, OR • Annette Williams, manager, Accessible Services Program, Bus l ane With intermit tent Priorit y ( BlimP) and its San Francisco Municipal Transportation Agency, a P P l i c at i o n t o B r t s y s t e m s San Francisco, CA • Graham Carey, Pe, AiCP, BRT project engineer, Lane communit y access Progr ams in king count y Transit District, Eugene, OR • robert sahm, supervisor, accessible services, King County o v e r v i e W o F v e h i c l e a s s i s t a n d a u t o m at i o n ( va a ) Metro Transit, Seattle, WA t e c h n o l o g i e s a n d a P P l i c at i o n s • Cindy Zwart, director, Senior Services Transportation Program, • robert J. Gregg, director, transit management, Center for Senior Services, Seattle, WA Urban Transportation Research, University of South Florida, n at i o n a l c e n t e r o n s e n i o r t r a n s P o r tat i o n : Tampa, FL a va l u a B l e r e s o u r c e B u s r a P i d t r a n s i t s tat i o n d e s i g n — • Virginia Dize, assistant director, National Center on Senior t e c h n o l o gy i n t e g r at i o n Transportation, National Association of Area Agencies on Aging, • Philip Klinkon, AiA, associate, IBI Group, Seattle, WA Washington, DC • Jed Johnson, director, National Center on Senior Transportation & assistant vice president, older adult services, Easter Seals Project ACTION, Washington, DC 70 71 W e n d ay M od n e sday Wednesday C Managing “At risk” Driving Behavior these methodologies and make recommendations about implementing similar service in other locations. 8:30 - 1 0 a . m . Issaquah, Level 3 m o d e r at o r Does anyone really have effective methods and tools to • Claire spielberg, chair, APTA Bus Operations Committee, and manage this problem? chief operating officer, San Diego Metropolitan Transit System, San Diego, CA There are more challenges for our bus operators today than e l i m i n at i n g B u s B u n c h i n g — B u i l d i n g a P r o c e s s , ever before. Increased traffic congestion, road rage, and i n F o r m at i o n s o u r c e , a n d t o o l B ox F o r i m P r o v i n g demanding customers are examples of the problems bus service operators must effectively manage while driving, and can McKone*, • tom McKone , chief operations consultant, Chicago Transit cause bus operators to display more at-risk behaviors. Join Authority, Chicago, IL us in this informative session to see excellent examples t h e t c r P B u s F l e e t s Pa r e r at i o a n a ly s i s P r o j e c t of how video and positive reinforcement solutions help to • Martin C. Minkoff, principal, Eagle Harbor Group LLC, curb this problem and provide our industry with safer, more Bainbridge Island, WA focused drivers. related tCrP Documents: r-66, r-81 (see page 16 a lt e r n at i v e m o B i l i t y P l a n s syd • syd Pawlowski, supervisor, rideshare operations, King County for details.) Metro Transit, Seattle, WA m o d e r at o r • Karen King, chief executive officer, Golden Empire Transit District, Bakersfield, CA D Making riding the Bus a Pa n e l i s t s • eric Cohen, marketing manager, DRIVECAM, San Diego, CA Pleasant experience • John Walsh, chief research and strategy officer, Clever 8:30 - 1 0 a . m . Devices Ltd., Newburgh, NY Cirrus, Level 35 Making the passenger experience as positive as • sue A. stewart, safety officer, King County Metro Transit, possible is critical in keeping people riding. Seattle, WA saFet y and securit y using it This session will address passenger environment issues. • Patricia Biedar, chair, APTA Business Member Small Business Advancements have been made in heating and cooling, noise Committee, and strategic sales manager, Clever Devices Ltd., mitigation, lighting, and shelter design and maintenance. Mt. Prospect, IL Speakers will present some of these new technologies and talk about how to implement them for the best outcome. related tCrP Documents: r-46, r-111 (see page 16 for details.) D Count the Ways of Delivering m o d e r at o r Good transit service • George Karbowski, chair, APTA Clean Propulsion & 8:30 - 1 0 a . m . Support Technology Committee, and director, operations and Grand Ballroom B, Level 2 maintenance, Foothill Transit, West Covina, CA Non-traditional operational practices are growing. lighting systems, noW and Future There are lots of ways to deliver good transit service • ramin safavi, vice president, engineering - display systems, Mark IV Luminator, Plano, TX beyond the traditional fixed and demand response bus service. Several agencies are having good results using non-traditional operations practices such as rideshare and vanpools. Speakers will talk about the success of (Continued) 72 73 W e n d ay M od n e sday Wednesday a n e W Way o F t h i n k i n g a B o u t g r a F F i t i r e m o va l and Prevention f WorKforCe DeVeLoPMent • stephanie Melton , marketing development manager, Kion Melton*, revolutionizing tomorrow’s Specialty Polymers, Charlotte, NC Workforce: Case studies on Leading i m P r o v i n g B u s c l e a n i n g — a c ta c a s e s t u dy Methods, tools, and Programs • thomas reynolds, bus engineering technical services & quality 8:30 - 1 0 a . m . control, Chicago Transit Authority, Chicago, IL Willow A, Level 2 Lead using these examples. t r a n s F o r m i n g t h e Pa s s e n g e r e x P e r i e n c e B y c r e at i n g i n t e n t i o n a l s Pa c e : P e a c e i n P u B l i c P l a c e s The transit industry’s success needs keen leadership, Kamin*, • Vara Kamin , artistic consultant, Duo-Gard Industries Inc., innovative methods, robust toolkits and advanced resources Canton, MI to effectively lead and develop our industry’s workforce. Case study approaches highlight this session: new thought leadership models that transform management/ e Measuring success When Making employee relations; expanded uses of web-based tools and a Commitment to sustainability instructional models that benefit both a new generation of 8:30 - 1 0 a . m . workers and the bottom line; strategic mentoring programs Willow B, Level 2 that develop and retain the best of our workforce to benefit Tools for becoming a more sustainable, cost-effective future needs. bus operation. related tCrP Documents: r-77, r-103 (see page 16 Hear examples and practices from APTA Sustainability for details.) Commitment signatories that could work for your bus m o d e r at o r system. What are the methodologies that are going to make • tawnya r. Moore-McGee, vice chair, APTA Human your organization’s commitment to sustainability a success? Resources Committee, and assistant general manager, What do you measure and how do you determine progress? Human Resources Division, Port Authority of Allegheny County, This session focuses on the methodologies and tools that Pittsburgh, PA help bus transit measure their environmental footprint, the ne W thought le adershiP tr aining — intervention : conserve energy, and become a more sustainable and cost- r e v o l u t i o n i z i n g e m P l oy e e a n d m a n a g e m e n t r e l at i o n s effective operation. • theresa M. Livsey-Lemons, director, employee relations m o d e r at o r & development, Metropolitan Atlanta Rapid Transit Authority, • susannah Kerr Adler, vice president, manager- Architecture & Atlanta, GA Buildings Resource Center, Parsons Brinckerhoff, Washington, DC i n c o r P o r at i n g W e B - B a s e d i n s t r u c t i o n a l s o F t Wa r e Pa n e l i s t s i n t o yo u r t r a i n i n g P r o g r a m • Gary Prince, program manager, King County Metro Transit, spears*, • Douglas spears , product manager, Ecolane USA, Inc., Seattle, WA Espoo, Finland • Joseph A. Calabrese, chief executive officer, general turning training From an e xPense into an investment manager/secretary-treasurer, Greater Cleveland Regional Transit — hoW ele arning can Provide a solid roi Authority, Cleveland, OH • Keith sheardown, general manager-technology solutions, • Jennifer Kalczuk, external relations manager, Interurban Transit Bombardier Transportation, Mississauga, ON Partnership (The Rapid), Grand Rapids, MI mentoring For strength, retention, and success henderson*, • Daniel henderson , director of learning, MV Transportation, Inc., Elk Horn, IA 74 75 W e n d ay M od n e sday Wednesday Brt the right Vehicle for Brt A operations for Paratransit & Accessible 1 0 :15 - 11:45 a . m . fixed route services: experience Grand Ballroom A, Level 2 with new Policies & Practices How does the type of vehicle factor into BRT success? 1 0 :15 - 11:45 a . m . Many BRT projects are choosing hybrids or other advanced Grand Ballroom D, Level 2 technology vehicles to provide service. Vehicle and vehicle Controlling costs and improving customer service. design can impact the service delivery. The discussion Explore best operations practices that are operationally at this session will center on what factors impact vehicle viable, cost effective, and improve customer service. choice and what benefits may accompany the selections Learn how new policies, practices, and lower-cost/widely- that are made. used mobile technology can improve customer service and related tCrP Documents: r-90, r-118 (see page 16 on-street operations. for details.) related tCrP Documents: r-98, r-119, r-121, r-124, s-71, m o d e r at o r s-74, s-76 (see page 16 for details.) • Jack M. Gonsalves, national BRT practice leader, Parsons m o d e r at o r Brinckerhoff, Portland, OR • Doug Douglas, vice president, paratransit, Dallas Area Rapid the First Flee t oF “sPecialized” Brt vehicles in the Transit, Dallas, TX u n i t e d s tat e s develoPing and imPlementing Policies on managing stanko*, • sandra stanko , director of transit services, Regional o v e r s i z e d W h e e l c h a i r s , s e g Way s , a n d s e r v i c e a n i m a l s Transportation Commission of Southern Nevada, Las Vegas, NV • Donna smith, training and technical assistance specialist, P.e. , • robert C. highfill, P.e.*, senior project manager, Regional Easter Seals Project ACTION, Washington, DC Transportation Commission of Southern Nevada, Las Vegas, NV P o l i c y d e v e l o P m e n t a n d o P e r at i o n a l c o n s i d e r at i o n s q u a n t i F y i n g t h e i m P o r ta n c e o F i m a g e t o B r t o F a Pa r at r a n s i t d o o r -t o - d o o r P o l i c y • Alasdair Cain, senior research associate, Center for Urban • selene faer Dalton-Kumins, director, Office of MetroAccess Transportation Research, University of South Florida, Tampa, FL Service, Washington Metropolitan Area Transit Authority, Silver t h e l at e s t v e h i c l e s e l e c t i o n t r e n d s a n d s t r at e g i e s Spring, MD • Cliff henke, co-chair, APTA Business Member Government ada stoP announcements : the road to comPliance in Affairs Committee, and senior analyst, BRT and streetcars, alBuquerque Parsons Brinckerhoff, Arcadia, CA • David r. rishel, principal, Delta Services Group Inc., Newtown, PA t r a n s i t c o m m u n i c at i o n W i t h Pa r at r a n s i t c l i e n t s ; moBile devices emPoWer the WorkForce Goddard*, • Matthew Goddard , director, product management, Trapeze Group, Mississauga, ON 76 77 W e n d ay M od n e sday Wednesday B ridership successes related tCrP Documents: r-66, r-81, r-125 (see page 16 for details.) 1 0 :15 - 11:45 a . m . Cirrus, Level 35 m o d e r at o r Discover methods to increase and maintain ridership in • harry saporta, principal, Surface Transport Practice, these unpredictable times. Good Harbor Consulting, LLC, Arlington, VA Pa n e l i s t s Gas prices have leveled off and unemployment is rising, • Carmen J. Bianco, executive consultant, Behavioral Science but public transit ridership is at record levels. Learn about Technology, Inc., Ojai, CA programs, initiatives, and strategies transit agencies from • thomas M. Greufe, chair, APTA Bus Safety Committee, across the country are implementing to build and retain and senior vice president, safety, Forsythe Transportation, Inc., ridership in these volatile times. Anthem, AZ related tCrP Documents: r-111, r-122 (see page 16 • Diana Lyn Byrnes, substance abuse management specialist, for details.) Center for Urban Transportation Research, University of South Florida, Tampa, FL m o d e r at o r • Meegan Joyce, special services manager, Interurban Transit Partnership (The Rapid), Grand Rapids, MI Pa n e l i s t s D transit facility Design — sizing it right • Matt hansen, supervisor, market development, King County 1 0 :15 a . m . - 11:45 p. m . Metro Transit, Seattle, WA Grand Ballroom B, Level 2 • David hull, service planning supervisor, King County Metro Are you planning a new bus transit facility, but not sure if Transit, Seattle, WA it’s sized to meet your current and future needs? • Chuck P. Michel, board member, Golden Empire Transit Time and money is lost due to poor planning and designing District, Bakersfield, CA new bus maintenance facilities. A working group in APTA’s • Michael s. harbour, general manager, Intercity Transit, Bus Standards Program has developed guidance for transit Olympia, WA agencies and designers to determine the space needs of a new facility, an outline to ensure all elements for a new facility are considered, as well as other useful documents for bus C Build an effective safety Culture maintenance facilities. Come learn what new guidance and in transit organizations tools are available to assist transit agencies and designers in 1 0 :15 - 11:45 a . m . planning and designing new bus maintenance facilities. Issaquah, Level 3 AiCP CM CreDits 1.5 awarded Is there a connection between effective safety cultures m o d e r at o r and organization success and cost reductions? • Gene Walker, chair, APTA Bus Technical Maintenance An effective safety culture in any transit organization is vital Committee, and maintenance manager, Golden Gate Transit, to its continued success in providing safe transportation. A San Rafael, CA proactive and successful safety culture must be embedded a P ta r e c o m m e n d e d P r a c t i c e s F o r t h e r i g h t t r a n s i t in all employees of the organization and supported by its Facilit y top management. Some excellent examples of how an • rockchild scott, director of facilities, TriMet, Portland, OR effective safety culture is built and the results achieved from • Kevin faulkner, director of maintenance, Sun Tran/Van Tran, employees working together to lead and support safety in all Tucson, AZ facets of their jobs are showcased at this session. • Joeseph Biedenbach, client service manager, CH2M HILL, Englewood, CO • steve radomski, AiA, LeeD AP, associate principal, RNL Design, Denver, CO 78 79 W e n d ay M od n e sday Wednesday G the Cost of Doing Business G Moving Mobility 1 0 :15 - 11:45 a . m . Management forward Seneca, Level 4 1 0 :15 - 11:45 a . m . Cause and effect of procurement proposals. Willow B, Level 2 Is responding to proposals costly or just the cost of doing How to create and maintain a successful mobility management program. business? Hear from the supplier’s side what is involved in responding to a request from a property and the cost Mobility management is a strategic approach to managing associated with it. Find out where that cost is absorbed a coordinated community-wide transportation network — usually in the cost to the property! Also, hear from the with multiple operating partners. With new technologies, property side why the various proposal requirements are mobility management can offer a single point of customer in place. Speakers will discuss the cost of requirements access to multiple travel modes while lowering the costs of contained in a proposal and ways to streamline and providing service. lessen the financial burden on suppliers resulting in more Hear from mobility managers and other experts on new submissions and a lower cost solution for the agency. and existing mobility management programs; and get the m o d e r at o r latest information as APTA continues to advance its mobility • Michael P. Melaniphy, 2nd vice chair, APTA Business Member management strategic plan by providing information, training Board of Governors; chair, APTA Business Member Procurement Committee; co-vice chair-business members, APTA Procurement opportunities, and technical resources to help implement and Materials Management Committee; and vice president, mobility management in your community. public sector, Motor Coach Industries, Inc., Schaumburg, IL related tCrP Documents: r-97 (see page 16 for details.) Pa n e l i s t s m o d e r at o r • steven s. Policar, supervisor, vehicle maintenance, • Marlene B. Connor, chair, APTA Intergovernmental Issues King County Metro Transit, Seattle, WA Subcommittee; vice chair, APTA Systems Management and • Lonnie Mitchell, chief administrative services officer, Operations Planning Subcommittee; and director of public Los Angeles County Metropolitan Transportation Authority, transportation, Wilbur Smith Associates, Holyoke, MA Los Angeles, CA Pa n e l i s t s • Gerhild turner, CPPo, CPPB, procurement supervisor, • Park Woodworth, paratransit/rideshare operations manager, Community Transit, Snohomish County, WA King County Metro Transit, Seattle, WA • Louis A. Quaglia, regional sales manager, NOVA BUS, • Mary Leary, Ph.D., senior director, Project ACTION & Reading, PA transportation initiatives, Easter Seals Project ACTION, • Bill Coryell, vice president, western sales region, Washington, DC North American Bus Industries, Inc., Ontario, CA • Yehuda Gross, manager, Mobility for All Americans Initiative, • David A. smith, vice president of marketing and and ITS transit program manager, ITS Joint Program Office, government relations, MV Transportation, Inc., Fairfield, CA Research and Innovative Technology Administration, U.S. Department of Transportation, Washington, DC • Bob throckmorton, manager of customer service, Community Transit, Snohomish County, WA • Mary Jo Morandini, general manager, Beaver County Transit Authority, Rochester, PA 80 81 W e n d ay M od n e sday Wednesday h CAD/AVL 101 G CLosinG GenerAL LunCheon: Bus/Brt 1 0 :15 - 11:45 a . m . Partnership strategies help Willow A, Level 2 Brt transit Move forward Getting to the basics. 12 - 2 p. m . Computer Aided Dispatch/Automated Vehicle Location Grand Ballroom C, Level 2 Systems (CAD/AVL) have revolutionized transit operations Transit agencies are teaming up with local partners, including and management. This technology optimizes planning and cities and businesses, to achieve success in improving organization of routes and schedules, allows flexible vehicle mobility throughout the nation. These partnerships help assignment to provide sufficient capacity for passenger transit agencies build support for their goals, leverage volume at a given time, and transit employees have access financial resources, remove barriers, and find new ways of to the required information. Understanding this technology working together. is critical when tracking vehicles has become a requirement This session will highlight exciting partnering efforts to show for most transit agencies. This session will help you you how successful partnerships can benefit you and your understand where we are with this continuously evolving community. Representatives from Microsoft will discuss set of technologies. their employee transportation program, which includes their related tCrP Documents: r-126, s-73 (see page 16 private transportation service offering service from area for details.) residential neighborhoods to their Redmond campus; GILLIG m o d e r at o r will discuss their very successful partnerships with King • Christopher norris, director of technical services, County Metro Transit; the Greater Cleveland Regional Transit Canadian Urban Transit Association, Toronto, ON Authority will talk about the many partnerships created in developing the new BRT line, the Health Line, including civic, c o m P u t e r a i d e d d i s Pat c h ( c a d ) — ta m i n g a t r a n s F o r m i n g t e c h n o l o gy business, and political partnerships as well as partnerships • Bill Mcfarland, director, technical service & business with other transit agencies, vendors and suppliers; and development, INIT Innovations in Transportation Inc., the Washington Metropolitan Area Transit Authority will Chesapeake, VA highlight their partnering efforts with local businesses, law • Marty Williamson, systems administrator, Coast Mountain Bus enforcement, community groups, just to name a few, in Company Ltd., Vancouver, BC preparation for the presidential inauguration in January 2009. h o W c a d / av l t e c h n o l o gy i s h e l P i n g B u s c u s t o m e r s These stories are key examples of how transit agencies a n d e m P l oy e e s at t h e m B ta i n B o s t o n are working with partners to create outstanding public • Mike Kuzmich, senior account executive, ACS Transportation transportation services that are becoming the choice of an Management Solutions, Franklin, TN ever-increasing number of people who will help their regions flourish for generations to come. Presiding • Joyce eleanor, vice chair-bus & paratransit operations, APTA, and chief executive officer, Community Transit, Snohomish County, WA m o d e r at o r • harold s. taniguchi, director, Department of Transportation, King County Metro Transit, Seattle, WA (Continued) 82 83 W e n d ay M od n e sday Wednesday Pa n e l i s t s 2:30 - 4 p. m . • Jim stanton, senior community relations manager, Real Estate Bus & Paratransit Conference and Facilities, Microsoft Corporation, Redmond, WA • Brian Macleod, senior vice president, GILLIG Corporation, Planning subcommittee Wallingford, Level 3 Hayward, CA Chair, Christine Anderson • Joseph A. Calabrese, chief executive officer, general manager/secretary-treasurer, Greater Cleveland Regional Transit Authority, Cleveland, OH • Phillip C. Wallace, general superintendent, bus maintenance, American recovery and reinvestment Washington Metropolitan Area Transit Authority, Washington, DC Act (ArrA) ftA Workshop 2:30 - 5:30 p. m . Grand Ballroom B, Level 2 Brt Brt, Land use, and ridership Learn about the ARRA and the new Federal Transit 2:15 - 3:30 p. m . Administration programs, procedures and reporting Grand Ballroom A, Level 2 requirements that are being implemented. Hear the How can successful land use impact your ridership? important steps you need to take to make the most of the Studies and reports have been written to show that proper funding. Join your colleagues and federal partners for an land use and planning can grow your ridership. Come learn interactive and informative workshop. how BRT can lead to successful transit oriented developments The workshop is open to all conference registrants at a (TODs), which will increase ridership, development dollars, cost of $75 per person. Please sign up and pay for the and a higher tax base. workshop at the APTA registration desk prior to the start AiCP CM CreDits 1.5 awarded of the workshop. m o d e r at o r • Kari e. Watkins, P.e., Ph. D. candidate, University of Washington, Seattle, WA u s e o F c h a r r e t t e i n B r t s tat i o n - a r e a P l a n n i n g P.e. , • thomas W. Williams, P.e.*, senior project manager, AECOM, Arlington, VA case studies on Brt and l and use • Bill Vincent, general counsel, Breakthrough Technologies Institute, Washington, DC r e s u lt s o F a h e d o n i c r e g r e s s i o n m o d e l t h at e s t i m at e s t h e i m Pa c t o F B r t s tat i o n s o n s u r r o u n d i n g r e s i d e n t i a l P r o P e r t y va l u e s a l o n g t h e P i t t s B u r g h e a s t B u s Way • Victoria A. Perk, senior research associate, Center for Urban Transportation Research, University of South Florida, Tampa, FL 84 85 W e n d ay M od n e sday thursday, M ay 7 Brt CLosinG GenerAL session G Post-ConferenCe seMinAr What in the World? Planning Ahead: enhanced 3:30 - 5:15 p. m . Contracting opportunities by Grand Ballroom A, Level 2 Participating in the transportation What else can we learn from North American and international BRT programs? Planning Process 8 a . m . - 3 p. m . BRT has been successfully implemented in various locations Leschi, Level 3 around the world. The BRT Conference will close with Sponsored by the Taxi, Limousine, and Paratransit a taste of what our world neighbors have done to build Association. successful and highly used BRT systems, while having to The Taxicab, Limousine & Paratransit Association (TLPA) focus on their unique environments. has been awarded a grant from the Federal Transit related tCrP Documents: r-90, r-118 (see page 16 Administration (FTA) to assist private transportation for details.) operators in understanding and becoming involved in the m o d e r at o r transportation planning processes and the opportunities • Dennis hinebaugh, director, National Bus Rapid Transit for business and contracting that may follow. As a part of Institute, Center for Urban Transportation Research, University this technical assistance program, TLPA developed the of South Florida, Tampa, FL Planning Ahead: Enhanced Contracting Opportunities by P u B l i c - P r i vat e Pa r t n e r s h i P s : d o t h e y W o r k ? Participating in the Transportation Planning Process seminar. Ajai Mathur, chief operating officer, Urban Mass Transit Company, The seminar will help private transportation operators Dehli, India identify beneficial opportunities for involvement in their MPO, local and statewide planning processes, provide Bus With a high le vel oF service ( Bhl s) : a French real world examples, and offer the chance for attendees to conceP t Based on the american Brt aPProach • sebastien rabuel, project manager-urban public transport, share their experiences and to draw information from other Center for Studies on Urban Planning and Transportation participants. The seminar will provide operators with an (CERTU), Ministry of Sustainable Development, Lyon, France appropriate understanding and working knowledge of the planning processes and organizations so that they can ask Brt and austr alia the pertinent questions and make more informed decisions • stephen Lucas, past chairman, Bus Industry Confederation, and managing director, Warrnambool Bus Lines, regarding the level of involvement that is most valuable to Warrnambool, Australia them. Each seminar includes participation from FTA staff and from local planning officials. P r o j e c t c o o r d i n at i o n F o r t h e i m P l e m e n tat i o n o F t h e g u a d a l a j a r a m a c r o B u s i n t e g r at e d s y s t e m This seminar is open to all conference registrants. Pre- • German freiberg, transit systems director, Center for registration, at a cost of $35 per person, was requested by Sustainable Transport, Mexico City, Mexico the TLPA. If you did not pre-register, but would like to attend va n c o u v e r ’ s P l a n B r t P l a n n i n g a n d 2 0 10 o ly m P i c the seminar, please contact Ayesha Plaskett by calling t r a n s P o r tat i o n P l a n TLPA’s toll free line, 1.866.928.6550. Or, you may contact • Daniel freeman, South Coast British Columbia Transportation TLPA’s Hal Morgan at the Sheraton Seattle. Authority (TransLink), Burnaby, BC sPeakers a d va n c e d n e t W o r k P l a n n i n g F o r B r t — • Kenneth i. hosen, principal, KFH Group, Incorporated, Austin, TX t h e q u i c k Way m o d e l • Daniel Dalton, senior transportation planner, KFH Group, • Alan hoffman, president, The Mission Group, San Diego, CA Incorporated, Bethesda, MD • Joseph M. rubino, JM Rubino Consulting, St. Augustine, FL 86 87 kinG county M o transit diVision Metron d ay aP ta oFF icers Beverly A. scott, Ph.D., Chair King County Metro transit General Manager Metropolitan Atlanta Rapid Transit Authority King County Department of Atlanta, GA transportation/transit Division Mattie “M.P.” Carter, First Vice Chair k i n G co u n t y co u n c i l Commissioner Hon. Dow Constantine, Chair Memphis Area Transit Authority Hon. Bob Ferguson, Vice Chair Memphis, TN Hon. Reagan Dunn Hon. Larry Gossett Michael J. scanlon, Secretary/Treasurer Hon. Jane Hague General Manager/Chief Executive Officer Hon. Kathy Lambert San Mateo County Transit District and Hon. Julia Patterson Caltrain (Peninsula Corridor Joint Powers Board) Hon. Larry Phillips San Carlos, CA Hon. Pete von Reichbauer Michael s. townes, Immediate Past Chair President/Chief Executive Officer k i n G co u n t y e X e c u t i V e s ta F F Hampton Roads Transit Hon. Ron Sims, King County Executive Hampton, VA Harold Taniguchi, Director, Department of Transportation Vice chairs Metro transit diVision sharon Greene, Business Members Kevin Desmond, General Manager Principal Jim Jacobson, Deputy General Manager Sharon Greene and Associates Michael Avery, Manager, Rail Laguna Beach, CA Jim Boon, Manager, Vehicle Maintenance Darwin Campbell, Manager, Sales and Customer Services Delon hampton, Ph.D., P.e, Business Member-at-Large Major Dave Jutilla, Metro Transit Police Chairman Jill Krecklow, Manager, Finance Delon Hampton & Associates, Chartered Victor Obeso, Manager, Service Development Washington, DC Jim O’Rourke, Manager, Operations Joyce eleanor, Bus and Paratransit Operations Jerry Rutledge, Manager, Power and Facilities Chief Executive Officer Wayne Watanabe, Manager, Information Technology Community Transit Randy Witt, Manager, Design and Construction Snohomish County, WA Park Woodworth, Manager, Paratransit/Rideshare Operations Angela iannuzziello, P.eng., Canadian Members President ENTRA Consultants Markham, ON David solow, Commuter and Intercity Rail Chief Executive Officer Southern California Regional Rail Authority Los Angeles, CA 88 89 MP ta d ay icers a o n o FF board o F directo r s J. Barry Barker, Government Affairs Mark R. Aesch Ronald J. Kilcoyne Executive Director Richard J. Bacigalupo David W. Kilmer Transit Authority of River City Paul J. Ballard Stephen B. Kingsberry Louisville, KY Jean-Pierre Baracat Liz Kniss J. Barry Barker Jeanne Krieg Doran J. Barnes, Human Resources Doran J. Barnes Arthur T. Leahy Executive Director Bruno A. Barreiro Rosa Macrito Foothill Transit Stephen G. Bland Clarence W. Marsella West Covina, CA Michael J. Blaylock Frank T. Martin richard J. Bacigalupo, Management and Finance Linda J. Bohlinger Dr. James McCray Jr. Federal Relations Manager Christopher P. Boylan Jonathan McDonald, P.E. Orange County Transportation Authority John A. Brooks Gary W. McNeil Orange, CA Robert I. Brownstein David W. Mikoryak Michael T. Burns Bradford J. Miller thomas J. Costello, Marketing and Communications Allan E. Byam Mary Jo Morandini Assistant Managing Director Joseph A. Calabrese Alfred J. Moscola Champaign-Urbana Mass Transit District Mattie P. “M.P.” Carter Hugh A. Mose Urbana, IL Joseph M. Casey Steven L. Myers Flora M. Castillo Gordon A. Nevison Gary C. thomas, Rail Transit John B. Catoe Jr. Steve New President/Executive Director Irene Caudillo John D. Porcari Dallas Area Rapid Transit Denis Clements Joe Murray Rivers Dallas, TX Thomas J. Costello Stanley J. Rosenblum Linda J. Bohlinger, Research and Technology Pasquale T. Deon Sr. Ghassan Salameh Vice President, National Director of Management Consulting Kevin Desmond Richard R. Sarles HNTB Corporation Yves Devin Michael J. Scanlon Santa Ana, CA George F. Dixon, III Stephen E. Schlickman Mark Donaghy Beverly A. Scott, Ph.D. hugh A. Mose, Small Operations Sandy Draggoo Carl G. Sedoryk General Manager Dorothy W. Dugger Vickie Shaffer Centre Area Transportation Authority Joyce Eleanor David Solow State College, PA Albrecht P. Engel, P.E. Lynette Sweet Dennis Faulkenberg Gary C. Thomas Loren herr, State Affairs Nathaniel P. Ford Sr. Michael S. Townes Executive Director Joel Gauthier Claude Trudel Texas Transit Association Daniel A. Grabauskas Peter Varga Austin, TX Sharon Greene J. Michael Walls flora M. Castillo, Transit Board Members Delon Hampton, Ph.D., P.E. Gary M. Webster Board Member Fred Hansen Jeffrey Wharton New Jersey Transit Corporation John L. Hendrickson Paul J. Wiedefeld Newark, NJ Loren Herr Gary Willms David A. Hillock Frank J. Wilson Mark E. Huffer John L. Wilson Angela S. Iannuzziello, P.Eng. Alan C. Wulkan Paul C. Jablonski Christopher Zimmerman Harpal Kapoor 90 Daniel G. Kelleher 91 a P ta 2 009 ? ? ?o n d ay M a j o r Meetin G s V i s i t w w w.a p t a .c o m f o r m o r e i n f o r m a t i o n . J u n e 11 -15 internAtionAL rAiL roDeo hilton Chicago Chicago, iL J u n e 14 -18 rAiL ConferenCe hilton Chicago Chicago, iL J u l y 18 -21 transit Board Members seminar & Board support employee Development Workshop Westin Cincinnati Cincinnati, oh o c t o b e r 4 -7 AnnuAL MeetinG Grande Lakes orlando orlando, fL 92 American Public Transportation Association 1666 K Street, NW Washington, DC 20006 202.496.4800 www.apta.com Transportation Research Board 500 Fifth Street, NW Washington, DC 20001 202.334.2934 www.trb.org Printed on recycled paper certified by SmartWood to meet the Forest Stewardship Council (FSC) standards.
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