Operational Excellence Front Line Report

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					Deutsche Bank




              Operational Excellence – A Front-Line Report
              Euro Finance Week
              15. November 2011




  Position
 Kundenlogo
Agenda




 1          Value Creation Thinking

 2          Performance Awareness

 3          Management Momentum

 4          Permanence of Lean

 5          Impact




Deutsche Bank                           Operational Excellence – A Front-line Report
Private & Business Clients              Dr. Hans Kraus, 14. EURO Finance Week          1

02.12.2011 15:09:59          2010 DB Blue template
 1      Value Creation Thinking


„Step-Change-Model“ fosters the development of
standardized, efficient services

                 I                                      II                                     III                                IV
                                             Front/Middle Office                          Professional
            Front to Back                                                                                                   Hub / Central
                                                    Mix                                   Middle Office


                                                                                                                     Service activities in central,
                                                                                                                       consolidated hubs per
                                                                                                                          competence field
                                                                                   Service activities as far as
                                                                                 possible in middle office, factor
                                                                                    costs transformation of
                                                                                     back office completed
                                         Service activities partially in
                                          sales, partially in middle
                                               and back office
   Service activities mainly in
             sales

                                                 “Step-Change-Model“ to optimize services


Deutsche Bank                           Operational Excellence – A Front-line Report
Private & Business Clients              Dr. Hans Kraus, 14. EURO Finance Week                                                                         2

12/2/2011                    2010 DB Blue template
 1      Value Creation Thinking


In times of “Cost Game” performance requires focus
on value drivers



                                                               Economies of scale

                                                               Economies of scope
     Value Drivers
                                                               Factor costs

                                                               Integration and reengineering

                                                               Risk minimization




Deutsche Bank                           Operational Excellence – A Front-line Report
Private & Business Clients              Dr. Hans Kraus, 14. EURO Finance Week                  3

12/2/2011                    2010 DB Blue template
 2      Performance Awareness


Performance Matrix PBC Services: A way of steering
efficiency and quality targets…
                         1                                                          2        3
                   Define it!                                    Measure and show it!     Value it!



                                       PBC
                                      Services




                                Starting
                                 Point




Deutsche Bank                              Operational Excellence – A Front-line Report
Private & Business Clients                 Dr. Hans Kraus, 14. EURO Finance Week                      4

12/2/2011                    2010 DB Blue template
 2      Performance Awareness


 1      Define it! Performance Matrix is applicable as industry-
        wide method by Indexing and Criteria Code System


                                                                                           Principles & Targets


                                                                                           Target agreement
                                                                                       a
                                                                                           = requirement


                                                                                           Over performance
                                                                                       b
                                                                                           = ambition


                                                                                       c   Team measurement




Deutsche Bank                           Operational Excellence – A Front-line Report
Private & Business Clients              Dr. Hans Kraus, 14. EURO Finance Week                                     5
12/2/2011                    2010 DB Blue template
 3      Management Momentum


Management momentum triggers invigorating
transformation

                                                                                                  Change of mind & aspiration
                                      Change of                                                         One team PBC Services
                                      mind and                                                          Goal-oriented, respectful leadership
                                      aspiration
                                                                                                        Customer and quality focus
                                                                                                        Talent management „Discover“



                                                                        Exampels
                                                                                                  Enabling functional initiatives
    Enabling
    functional                                                                                          Demand management / Book of Work
    initiaves                                                                           Auftrag         Business management
                                                                                                        Production management
                                                                                                        Quality management

                                                                                                    Bottom-up lean program
                             Bottom-up lean program

                                                                                                        Service Excellence
                                                                                                        Culture of efficiency in practice
                                                                                                        Management proximity


Deutsche Bank                            Operational Excellence – A Front-line Report
Private & Business Clients               Dr. Hans Kraus, 14. EURO Finance Week                                                                 6

12/2/2011                     2010 DB Blue template
 4      Permanence of Lean


Service Excellence: Lean through bottom-up generation
of optimization ideas

                                                                                       Service Excellence



                                                                    Lean program from employees for employees




                                                                     Elimination of time wasters




                                                                     Optimization of workplace and daily procedures




Deutsche Bank                           Operational Excellence – A Front-line Report
Private & Business Clients              Dr. Hans Kraus, 14. EURO Finance Week                                         7

12/2/2011                    2010 DB Blue template
 4      Permanence of Lean


Lean program Service Excellence to ensure continuous
cost decrease

                      Productivity increase 5%                                                 Service Excellence

                                                                                         >1.500 improvement ideas induce
                                                                                           >15% released time potential
                       +3-5%                           -5-7%

                                                                                         ~ 10% of defined measures already
                                                                                              implemented in 2011
                                                                                   -2%



     Cost base Increase Cost base                       Lean         Optimized
      year t            Year t +1                       effect       cost base           Readiness for future growth
                                                                     year t +1            and quality improvement



Deutsche Bank                           Operational Excellence – A Front-line Report
Private & Business Clients              Dr. Hans Kraus, 14. EURO Finance Week                                                8

12/2/2011                    2010 DB Blue template
                                                     Thank you for your interest




Deutsche Bank                           Operational Excellence – A Front-line Report
Private & Business Clients              Dr. Hans Kraus, 14. EURO Finance Week          9
12/2/2011                    2010 DB Blue template

				
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