Kelvin Connect Pronto
Putting the front line first
you put your
Kelvin Connect Pronto: Putting the front line first 2
In a time of tighter budgets and increasing community pressure for greater visibility of officers on the front
line, the problem of effectively cutting costs while safeguarding or improving services to the public is a major
challenge for the police service across the United Kingdom.
The burden of onerous back office administrative tasks has long been identified as one of the main causes of loss of front line
operational time; yet with an increasing need for accurate information via numerous reporting mechanisms, the ability to improve
visibility and public confidence is a seemingly unachievable ambition.
So how do you put your front line officers on the front foot? Pronto from Kelvin Connect has been developed with today’s distinct
challenges in mind, streamlining core police business processes to help the front line perform better and more cost effectively.
Back office streamlining:
transforming front end efficiency
Kelvin Connect has been developing mobile Through our long-standing relationships with the emergency services,
we understand the need for police forces to manage, access, input
information capture and management solutions and retrieve sensitive information securely – as well as their desire
with the police service for the past nine years. to do this on the front line in real time.
Our technologies have been specifically designed
At Kelvin Connect, we have used this knowledge and our expertise
to overcome the complexities of viewing and to deliver a software solution that responds to this need.
capturing information in a mobile environment,
and of entering information into a number of This solution is Kelvin Connect Pronto.
disparate IT systems by replacing paper-based Pronto simplifies and streamlines disparate business processes from
information processes to deliver paperless policing. time consuming, paper-based and resource intensive systems into an
efficient, effective, mobile and interconnected solution – removing
the burden of managing essential information and putting the power
back into the hands of officers.
Importantly, Pronto delivers more than a transformed business
system. It provides a dramatic reduction in the cost of managing
information that becomes apparent within just 12 months. This
delivers demonstrable cashable savings quickly and sustainably
by continuing to remove inefficiencies in the back office.
3 Kelvin Connect Pronto: Putting the front line first
A more efficient way to work
Kelvin Connect Pronto is a complete mobile Smarter functionality
information management solution that combines Pronto includes the following functionality:
seamless access to national and local databases • Federated database search
with the integration of all operational business • PNC check – #VE, #VK, #NE and #DL
processes completed by officers. • QAS check
With a federated search capability, it enables officers to search • Over-the-air real-time synchronisation of all information
multiple databases simultaneously with the entry of minimum • Command and control
mandatory search information relating to a single nominal, vehicle • GPS coordinated integration
or property item.
• Time-stamping and validation, as original of all information
The retrieved and captured information is then automatically collated for later use in court
into single or multiple business processes – meaning no more paper • Workflow manager for end-to-end business process functionality
notebooks or forms required. • Business intelligence ‘dashboard’ for performance
Information is synchronised, wirelessly if required, to a single
operational data store; so with no need for re-entry of data or • Electronic witness statements
duplication there’s a lower margin for error and easy retrieval of • CRASH ready
valuable information on the move. • Pentip ready
In addition, by storing within a single operational data store,
information can be easily accessed for reporting purposes or shared
with existing systems, either within a force or across partner agencies,
making reporting on targets, information management and partner Pronto incorporates a set of smart forms which use
working much more integrated and efficient. conditional, dynamic behaviour to cover all incidents.
Pronto provides complete end-to-end functionality for all business These include:
processes, removing the need to invest in more discreet databases in • Electronic notebook entries
the future – and by streamlining processes and reducing time wasted, • Person, Vehicles, Organisations and Property items
it drives real resource savings that can have a positive impact on your
bottom line. • Stop/Search (Section 1, 23, 43, 44, 47, 60)
• Caution and charge
Your concerns answered
Will my data be secure? • Statement
Yes: Pronto has been created to protect the data it collects to meet
international standards and has been recognised as achieving this • Standard Prosecution Report
in operation with the police service. • Crime
• Road Traffic Collision
What if my force requires Pronto forms to be modified to our
specific requirements? • Road Traffic Fixed Penalty Notices
The Pronto solution has been specifically designed to make it quick (Endorsable and Non-Endorsable)
and simple to customise standard forms and also to deliver • HORT1
completely new ones. • VDRS
How can I effectively maintain so many remote, mobile applications? • Anti-Social Behaviour Fixed Penalty Notices
A key feature of the Pronto solution is the ability to distribute updates • Juvenile Contact Card
and new forms and features from a central point. This process is • Youth Disorder Referral
invisible to users, occurring in the background when the mobile • Domestic Abuse Incidents
device is synchronised with your back office system.
• Sudden Death Reports
Can Pronto use my existing wireless network? • Social Work Report/Child Referral
Yes: the Pronto solution has been designed to operate effectively • Vulnerable Person
with a wide range of networks.
• Section 59 – Anti-social use of a vehicle
Will this require me to replace my existing mobile data hardware? • Section 165 – Seizure of a vehicle with no licence or insurance
No: Pronto can deliver real business benefits as an enhancement
to existing hardware, allowing you to demonstrate a return on any
IT investment already made.
Kelvin Connect Pronto: Putting the front line first 4
Quality as standard
As one of the top 20 ICT providers to British Government you
don’t have to take our word for the quality and value we add to
our customers’ operations. Indeed, improving service quality over
commercial networks, responding to changing demands, resilience,
innovation and security are central to all we do – all with emergency
tested SLAs, guaranteed restoration times and 24/7 support,
365 days a year.
The benefits for your force
Streamlining • Core business processes are streamlined into a single operational database
• Front line officers are able to seamlessly input and access information
• A single central repository is provided for the management of all business processes
Efficiency • Accuracy and timeliness of information by entering information only once
• Optimises IT assets, integrates with working systems and replaces failing systems
• Automates the management of key processes in one unique solution
• Rapid deployment in weeks not years
Improved performance • Builds quality at the front end to deliver information flow through your organisation and beyond
with seamless multi-agency use
• Continuous improvement of how Pronto works based on your needs and your feedback
• Business process improvement evaluation based on Systems Thinking Principles and
Visible savings • Pays for itself, meeting your expectations for budget challenges
• Improves ratio of front line to back office resources – enables savings to be made without
impacting the front line
A flexible, tailored solution • Implements local solutions tailored to your force’s needs working towards national standards
and regional collaboration
• Includes flexible training packages to suit your needs and that work within your existing
• Deployment options provide flexibility around service management
Front line first • Enables more time at the front line, giving officers a solution that meets their, and your,
• Reduces time spent at the back office on administration and enables more time on the beat
• Avoids duplication of effort – one entry, once
5 Kelvin Connect Pronto: Putting the front line first
Equipping your force
with a smarter solution.
Kelvin Connect Pronto is not simply a new
mobile device for your force. It is about saving
officers’ time, and reducing the burden of back
In developing Pronto, Kelvin Connect looked at end-to-end police
business processes and how these can be better engineered to
provide a more efficient structure.
This is why Kelvin Connect’s experts work with each police force
individually to review and assess working practices and information
systems, and to ensure that the process your police force operates
is streamlined for maximum efficiency and performance.
Our typical five step roll-out is as follows:
Step 1 Implementation plan Step 3 Testing
The planning phase of Pronto implementation involves your A small number of selected officers will be trained by
force’s project team. This team should include a project manager, Kelvin Connect.
IT manager and training coordinator. It should have access to the
force’s process owners and operational officers when required. Pronto will be used for operational police work with telephone and
Kelvin Connect will appoint its own project manager to work as on-site support provided. This phase incorporates the site acceptance
part of your project team. test of the system, coordinated by the project team.
Standard processes relevant to your force which are already
within the existing Pronto solution will be identified, with further
processes tailored to your specific requirements.
Step 4 Training
You will be provided with a detailed implementation plan including
a complete timetable and details of required interaction with
officers and other relevant IT systems.
Kelvin Connect will provide a comprehensive training package to your
own police trainers to allow them to deliver courses to operational
officers. Each operational officer will require only one day of training.
Kelvin Connect will also train and equip your IT support staff to
Step 2 System Implementation empower them to provide first line support.
At Kelvin Connect headquarters, the set of forms required by
the force, together with the required back office systems, will be Step 5 Rollout and Support
customised and presented for demonstration to the project team.
This iterative process will continue until your force requirements
are satisfied. On acceptance, the system will be installed as a pilot.
On completion of this testing and training phase, Kelvin Connect will
support your force in rolling out the system to operational officers and
will provide ongoing support to ensure that Pronto continues to meet
your evolving requirements.
Kelvin Connect Pronto: Putting the front line first 6
Kelvin Connect Pronto: Putting the front line first
Contact us to find out more about how Pronto
can deliver a comprehensive, flexible, mobile
information solution that transforms your core
business processes and puts your front line
T: +44 (0)141 582 1270
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