In 1997, Umeed was formed to translate the hopes and aspirations of the underprivileged to reality. To fulfill the vision of a better Sangrur, Umeed works on three fronts - social empowerment, healthcare and employment opportunities.
Umeed Rural BPO Umeed – An Overview Umeed founded more than a decade ago at Sangrur District in Punjab Aims at providing primary healthcare, women and economic empowerment Touched lives of nearly 5 million people Projects Undertaken Health - Health at Doorstep - Special Camps - Awareness Program Social Empowerment - Women Empowerment - Economic Empowerment Education Rural Development - Dairy – Compost Gas / Horticulture Project Rural Empowerment - Umeed Rural BPO Umeed Rural BPO: Process Capabilities BUSINESS ANALYTICS BUSINESS PLANNING SERVICES REPORTING SERVICES General Treasury & Customer Vendor Employee Industry Accounting Cash Billing & Payment Payment Specific Services Managemen Collection Solutions Services Services t Services Services (e.g. Passenger Revenue Accounting) Finance Systems Application Support Umeed Finance Centre Management services Client Umeed Rural BPO: Process Capabilities Financial and Accounting Services : Report to record Procure to pay Order to Cash Order Management General ledger Purchase order validation accounting Invoicing (record mgmt. Bank Reconciliations Invoice verification only) Financial MIS and Accounts Payable Helpdesk exception reporting Employee T&E Raising & Dispatching Invoices Vendor Management Umeed Rural BPO: Process Capabilities HR Processes : Training & Employee Recruitment Other Processes Administration Employee Claims & Reimbursements CVs Sourcing & Training Scheduling Screening HR MIS Reports Generation CVs Data Bank Employee Training Profile Update Management Interview Scheduling Training Vendor Profiles Employee Surveys Bulk Offer Letters Employee Documents Verification & Profile Setup Profiles Management Our Service Offerings Value Proposition: CSR Confidentiality Reduced Cost TAT Efficiency Value Matrix Value Cycle Low Scalability attrition Quality Continuity Our Service Offerings Quality: Process Governance Model Established Process Process Delivery Processing Review Corrective Action & Unsatisfactory Feedback Process Output Satisfactory Process Improvement Quality Certified Measure & Training Our Service Offerings Business Management Continuity: Identification and prioritization of critical Potential Impact Mapping business resources Business Continuity Management Accommodation and Responsibility and authority communication arrangements for invocation & user in case of disaster awareness Our Service Offerings Confidentiality Access controlled entry Paperless environment Writing devices disabled systems Regular security audits Any additional client mandated procedures Rural BPO: Cross Industry Solutions Forms Data Capture Document Processing (Scanning, Indexing & Archiving) E-mail Response Processing Expense Processing Documentation Checks Image Based Data Capture & Indexing Reports Generation and Trend Analysis Native Language Help Desk Financial Book Keeping Check Truncation Data Processing Utilities Bills Processing Our Infrastructure Unlimited connectivity Broadband Telephone lines Computers Fluent in English, Hindi, Punjabi Trained by Experts Our Strengths Enthusiastic Hardworking Committed Nimble Hi-Quality Trusted partners Interested in knowing more? Let’s Talk!
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