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Rural Development NGO

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					Umeed
Rural BPO
                         Umeed – An Overview
Umeed founded more than a decade ago at Sangrur District in Punjab

Aims at providing primary healthcare, women        and economic
empowerment

Touched lives of nearly 5 million people
                                      Projects Undertaken
Health
-    Health at Doorstep
-    Special Camps
-    Awareness Program

Social Empowerment
-   Women Empowerment
-   Economic Empowerment

Education
Rural Development
-   Dairy – Compost Gas / Horticulture Project

Rural Empowerment
-   Umeed Rural BPO
         Umeed Rural BPO: Process Capabilities

                                 BUSINESS ANALYTICS
                            BUSINESS PLANNING SERVICES
                                REPORTING SERVICES
      General     Treasury &    Customer      Vendor     Employee      Industry
     Accounting       Cash       Billing &   Payment     Payment        Specific
      Services    Managemen     Collection   Solutions    Services     Services
                   t Services    Services                                (e.g.
                                                                      Passenger
                                                                       Revenue
                                                                     Accounting)
                         Finance Systems Application Support
Umeed                    Finance Centre Management services
Client
             Umeed Rural BPO: Process Capabilities
Financial and Accounting Services :

     Report to record             Procure to pay        Order to Cash

                                                    Order Management
General ledger          Purchase order validation
accounting
                                                    Invoicing (record mgmt.
Bank Reconciliations    Invoice verification
                                                    only)


Financial MIS and       Accounts Payable            Helpdesk
exception
reporting
                        Employee T&E                Raising & Dispatching
                                                    Invoices
                        Vendor
                        Management
             Umeed Rural BPO: Process Capabilities
HR Processes :

                             Training & Employee
        Recruitment                                          Other Processes
                                Administration

                                                          Employee Claims & Reimbursements
CVs Sourcing &         Training Scheduling
Screening
                                                          HR MIS Reports Generation
CVs Data Bank          Employee Training Profile Update
Management

Interview Scheduling   Training Vendor Profiles           Employee Surveys


Bulk Offer Letters     Employee Documents
                       Verification & Profile Setup

                       Profiles Management
                                         Our Service Offerings
   Value Proposition:

                                                                CSR


          Confidentiality
                                              Reduced                             Cost
                                                TAT                            Efficiency
                                                               Value
                                                               Matrix
            Value
            Cycle                                    Low
                                                                        Scalability
                                                   attrition
Quality                     Continuity
                                 Our Service Offerings
Quality: Process Governance Model                      Established
                                                         Process

                                                     Process Delivery


                                                     Processing Review

          Corrective Action &       Unsatisfactory
               Feedback                               Process Output
                                                               Satisfactory
           Process Improvement                        Quality Certified
            Measure & Training
                                      Our Service Offerings
Business Management Continuity:

            Identification and
         prioritization of critical      Potential Impact Mapping
           business resources


                                  Business
                                 Continuity
                                Management

         Accommodation and              Responsibility and authority
      communication arrangements           for invocation & user
          in case of disaster                    awareness
                         Our Service Offerings
Confidentiality       Access controlled entry


                       Paperless environment


                  Writing devices disabled systems


                       Regular security audits


                  Any additional client mandated
                            procedures
Rural BPO: Cross Industry Solutions
Forms Data Capture

Document Processing (Scanning, Indexing & Archiving)

E-mail Response Processing

Expense Processing

Documentation Checks

Image Based Data Capture & Indexing

Reports Generation and Trend Analysis

Native Language Help Desk

Financial Book Keeping

Check Truncation Data Processing

Utilities Bills Processing
                                    Our Infrastructure

Unlimited connectivity
   Broadband
   Telephone lines
   Computers

Fluent in English, Hindi, Punjabi

Trained by Experts
                   Our Strengths

Enthusiastic

Hardworking

Committed

Nimble

Hi-Quality

Trusted partners
Interested in knowing more?



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posted:10/8/2012
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Description: In 1997, Umeed was formed to translate the hopes and aspirations of the underprivileged to reality. To fulfill the vision of a better Sangrur, Umeed works on three fronts - social empowerment, healthcare and employment opportunities.