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September 9 -12, 2012
Westin Diplomat Resort & Spa
Hollywood, Florida
Produced by Supported by
You’re Invited... September 9-12, 2012 Westin Diplomat Resort & Spa
Hollywood, Florida
For the past several years, the utility industry has been on a journey of transformation
and the SAP for Utilities conference emerged as a leading North American forum
for utility professionals to network, share ideas and experiences, and explore critical
SAP solutions for utilities. The energy and growth surrounding the program has
exploded since its inception in 2008, as we shifted our focus to Collaboration Fuels Innovation (2009), Sustainability for the New Energy Era (2010), and last
year’s theme of Getting Smarter (2011).
We invite you to be a part of the incredible transformation that is taking place in the industry by participating in this event and joining this important
SAP for Utilities community, where our focus is on...
Keynote Presenters
Monday, September 10
SAP Welcome The Lemonade Stand for the 21st Century
Kevin Capitani Tom Kindred
National Vice President (Utilities) Vice President and Chief Information Officer
SAP SaskPower
NextEra Energy: Powering Innovation
Moray Dewhurst Tuesday, September 11
Vice Chairman and Chief Financial Officer
NextEra Energy, Inc.
ASUG Welcome
It is Time for the Era of Innovation Bridgette Chambers
Chief Executive Officer
Mamatha Chamarthi ASUG
Vice President and Chief Information Officer
Consumers Energy
Advancing the Utility Industry through Mobile
Steve Cardell and Digital Innovation
President
HCL EAS William Briggs
Deputy Chief Technology Officer
Deloitte
Tom Turco
SAP Keynote & Innovation Awards Principal
Paul Carreiro Deloitte
EVP & General Manager, Strategic Industries — North America
SAP America
SAP Utility Roadmap Customer Innovation Panel
Stefan Wolf Lisa Dalesandro DiChristofer
Solution Owner Senior Industry Principal, Utilities
SAP Labs SAP America
Early registration pricing is $2,195 per person and is valid through July 6, 2012.
TWO WAYS TO REGISTER! $2,495 per delegate for 1-4 participants registering from your organization
$2,295 per delegate for 5-9 participants registering from your organization
Online: www.sap-for-utilities.com $1,995 per delegate for 10 or more participants registering from your organization
PhOne: +1 914-509-5354 *Pre-show registration closes on Wednesday, September 5, 2012. Registrations received after this date will be subject to the
on-site cost of $2,595 per person.
Key Event Features Who Should Attend
Keynote presentations by top utility professionals, innovators, Geared toward utility leaders, managers, directors, and other
and key SAP and ASUG personnel professionals involved with the decision-making process. SAP for
First-hand case studies featuring innovative strategies Utilities attendees have responsibility and influence in every sector of
implemented at utility organizations in generation, transmission, the utility industry and are involved in many of the following areas:
distribution, water, gas, and retail Power Generation Energy Procurement
Four subject-specific workshops to help you dive deep into Transmission & Distribution Energy Supply
subject matter Water, Waste & Gas Engineering
ASUG-led roundtable discussions around modifying areas AMI/Smart Grid FERC
of interest Billing Finance/Accounting
Special keynote panel discussion on customer innovation Customer Care Human Resources
moderated by Lisa Dalesandro DiChristofer, SAP Information Technology Retail
Extensive networking with hundreds of utility professionals Plant Operations SAP Support Team
and leading experts Rates Service Management
Exhibits and solution showcases from select technology SAP Project Team Enterprise Asset Management
and service partners
Opportunity to collaborate with members of the ASUG
Utilities Special Interest Group and experts behind SAP
solution development
Co-Innovation Councils
What You’ll Take Away Wednesday, September 12 – 2:30 pm – 5:00 pm
Smart Grid Council — Hosted by Brian Jones, Senior Industry Principal,
Critical solutions and strategies to drive real value and ROI from Utilities, SAP, and Stefan Wolf, Solution Management, SAP
your SAP investments Topics: AMI Continuous Improvement, Demand Response, Grid
Management
Expertise from your peers and subject-matter experts who have
solved real problems with SAP solutions for utilities Enterprise Mobility Council — Hosted by Lisa Dalesandro DiChristofer,
Senior Industry Principal, Utilities, SAP, Rory Shaffer, Utility IBU, SAP, and
New relationships with key utility professionals from North America Robert Straubinger, Solution Management, SAP
and beyond
Topics: Enterprise Mobile Platform for Utilities covering B2C, B2B, B2E —
Tips and strategies to enhance current SAP initiatives SAP mCommerce, Sybase 365 and SUP platform, Mobile Applications and
Mobility Partners
Ideas, opportunities, and trends to help you solve complex issues
you are facing today Business Analytics & Technology – HANA Analytics Council —
Hosted by Linda Farinaccio, Industry Principal, Utilities, SAP, and
Forward-thinking techniques and tangible best practices
Sven Bergstrom, Solutions for Industries, SAP
and methodologies
Topics: Insight into SAP’s BI Roadmap (the right tools for the right use), and
Practical, easy-to-apply advice and solutions to immediately Analytic best-practices across Customer Operations, Asset Management,
improve your bottom line and Regulatory Compliance from SAP customers and partners
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Beac t
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Fr tio
Loca Conference Location
The Westin Diplomat Resort & Spa, Hollywood, Florida
Book now and receive the special conference rate!
The special conference rate at The Westin Diplomat Resort & Spa is $209 + tax per night.
This rate is valid until August 8, 2012, pending availability. Attendees wishing to come
earlier or stay later (3 days prior to September 7 and/or 3 days after September 12) may
be able to take advantage of this special rate by booking early (based on availability).
When booking your travel, please be sure to arrive on Sunday so you don’t miss the
opportunity to participate in the kick-off events including ASUG-led roundtable
discussions, conference jumpstart session, and welcome networking reception & exhibits.
Reservations must be made through the Westin Diplomat directly.
Book Online: Visit the hotel’s dedicated website – www.sap-for-utilities.com/hotel.htm
Call the hotel: 1-800-Westin1 (mention promotional code ‘SAP for Utilities 2012’)
Sponsors Become an SAP for Utilities sponsor! Call us at +1 914-509-5354 or email sponsors@theeventfulgroup.com
DIAMOND SPONSOR PLATINUM SPONSOR
HCL is the global leader in Deloitte Consulting LLP combines
end-to-end SAP services deep technology experience with
including business practical business strategy to help
transformation, value management, implementation, support, utilities clients get more from their
infrastructure, and outsourcing. HCL’s innovative solutions and business SAP investments throughout the enterprise. We bring an unmatched range of
transformation approach have accelerated value for more than 50 utilities capabilities to bear on designing and implementing solutions in the age of
companies. Our solutions for the utilities industry include customer service SAP HANA and analytics, drawing on the experiences of our consulting
& billing, AMI/SmartGrid, and Enterprise Management. www.hcl.com professionals worldwide. For organizations that understand the importance
of implementing mobility solutions that support their overarching business
strategies, talk to us. Ask us how we can help you move beyond basic
implementation and improvement to make strategic business moves with
mobility. www.deloitte.com/sap
GOLD SPONSORS
Accenture knows what it takes to develop, deliver, and run SAP-based systems that address a utility’s business needs. With more than
30 years of experience, Accenture’s utilities industry group and SAP have a strategic alliance dedicated to helping clients exploit new
technologies and drive delivery excellence. Our deep industry experience working with more than 200 utilities and 2,200 of our
31,000 SAP professionals are focused on the utilities industry. Accenture’s SAP practitioners offer a unique blend of technical skills,
industry insight, business consulting experience, and cultural insight to help utility companies become high performing businesses. To
learn more about Accenture’s utilities group, please visit www.accenture.com/utilities.
Sparta Consulting is a leading provider of SAP centric advisory services and packaged applications, tailored for utilities spanning ERP,
CR&B, CRM, analytics, mobility solutions, and beyond. The Sparta Utilities North America Solution (SUNAS) combines the power of the
A KPIT Cummins Company world’s leading utilities solution from SAP with Sparta’s pre-configured best practices to enable utilities to gain operational efficiency,
improve customer services, and leverage the Smart Grid in a rapid and sustainable manner. For more information, visit www.mysunas.com.
eMeter, A Siemens Business, provides essential software that enables electric, gas, and water utilities to realize the full benefits of
Smart Grid. Leading utilities worldwide depend on the EnergyIP platform and applications to reduce operational costs, improve
customer service, and drive energy efficiency. With the most large-scale deployments in the industry and strategic partnerships,
eMeter has built a reputation for unparalleled expertise that ensures customer success. For more information visit www.emeter.com.
SILVER SPONSORS
Ivara EXP is an SAP-Certified Asset Performance Management solution for utilities. Proactive mobile inspections/remote access to SAP
hierarchy and work backlog; data consolidation and analysis; health indexing and more to increase reliability and reduce costs. Customers
include ScottishPower, SCE, PG&E, Exelon, & AES. Ivara is an SAP Partner. www.ivara.com
Syclo is SAP’s mobile co-innovation partner for asset management and CRM field service. Our SMART Mobile Suite of ready-to-deploy,
configurable mobile applications for SAP ERP, and SAP CRM gives enterprises a quick, low-risk way to mobilize key business processes like
work management, field service, approvals, inventory management, and sales. www.syclo.com/sap
IBM At IBM, our priority is to help utility companies transform energy, environmental, and sustainability issues into opportunities that
positively impact the world. IBM offers smarter solutions, practices, and technology that help utilities transform into new symbols of
power in the 21st century. To learn more about smarter solutions for smarter energy, visit www.ibm.com/solutions/sap/utilitiesy
Utegration is a full service SAP consulting company focused on the utilities industry, specializing in implementing and supporting core
and emerging SAP solutions such as CR&B, BI, AMI, and mobility applications for customer-centric utilities. Our professionals possess deep
solution and industry experience providing innovative SAP solutions for utilities. www.utegration.com
OpenText, a global ECM leader, helps organizations manage and gain the true value of their business content. OpenText brings two
decades of expertise supporting 100 million users in 114 countries. Working with our customers and partners, we bring together leading
Content Experts™ to help organizations capture and preserve corporate memory, increase brand equity, automate processes, mitigate
risk, manage compliance, and improve competitiveness. For more information, visit www.opentext.com
Taulia optimizes the invoicing and payment process. With Taulia, large buying organizations can reduce their total spend and achieve
double-digit returns on their cash positions, while their suppliers get paid earlier at a lower cost of capital. Taulia’s SAP-certified solution
offers e-invoicing, instant vendor portals and a sophisticated dynamic payment management system. taulia.com
Utopia, Inc. a global data services and strategy consulting firm provides a full suite of data solutions from enterprise data strategy and
systems integration to data migration, quality, and governance. www.utopiainc.com
More Sponsors >
For the most up-to-date list of sponsors, visit www.sap-for-utilities.com
Sponsors Become an SAP for Utilities sponsor! Call us at +1 914-509-5354 or email sponsors@theeventfulgroup.com
Clevest Solutions provides software for Sierra InfoSys, Inc. Sierra is known for its
mobile workforce automation and smart grid Pay-As-You-Use SAP Post Support and
deployment and post-deployment solutions include ERP, CR&B, ISU/CCS, Work
operations exclusively for electric, gas, and Force Analytics, Financial Simulations, Utility
water utilities. www.clevest.com Customer E- Services, Meter Data
Management. www.sierratec-us.com
Autodesk model-based solutions improve
the way utilities plan, design, build, and Basis Technologies help many utilities
manage transmission and distribution achieve efficiencies in managing SAP change;
networks, generation facilities, and substations reporting performance across large data
equipment documentation and design. environments and resolution of business
www.autodesk.com/utilitiessolutions process exceptions. In today’s competitive
and customer centric business environment,
Itron is the world’s leading provider of Utility companies need to optimize their
energy and water management solutions processes to serve their customers better and
that optimize the delivery and use of faster. Basis Technologies has helped Utility
resources for utilities around the world. companies save millions of dollars and to
www.itron.com significantly improve their customer service
satisfaction. www.basistechnologies.com
Synactive’s extendable GuiXT solutions
| GuiXT enable utilities using SAP to maximize their AlertEnterprise eliminates silos and
investment by making changes directly to uncovers blended threats across IT security,
the SAP interface. Improve productivity Physical Access Controls, and SCADA Systems.
online and offline. www.guixt.com AlertEnterprise provides continuous Incident
Management, Monitoring, and Response for
substations and control rooms, featuring
Esri mapping and spatial analysis solutions behavior analytics for actionable
reveal relationships and patterns in data, intelligence. AlertEnterprise automates
resulting in new insights and actionable Onboarding/Offboarding of Contractors and
decisions. Maps transform data into stories. Employees while automating the entire
www.esri.com NERC Compliance process.
www.alertenterprise.com
The Mosaic Company is an industry-leading
consulting, training, and organizational Revelation Software Concepts (RSC)
® change management firm whose passion specializes in simplifying change control for
Elevate Human Performance™
and purpose is to help organizations succeed SAP solutions. With RSC’s change control
by improving the performance of their software Rev-Trac, automate and enforce a
people. Our goal is to be the premier leader range of SAP change control activities and
of enterprise change initiatives within our processes or use RSC’s change intelligence
chosen industry — energy and utility. software Salt to monitor change activity to
www.themosaiccompany.com know the state of change across SAP systems.
www.xrsc.com/
Vesta is a professional services firm with
deep domain expertise in maintenance and Riva Modeling Systems is the leading
reliability. We provide complete SAP EAM software provider of integrated advanced
implementations that deliver significant asset planning and optimization solutions
financial and operational improvements. Our allowing asset intensive SAP clients to
approach combines industry best practices strategically manage their infrastructure.
with practical technology solutions that www.rivamodeling.com
provide our asset intensive customers with a
competitive edge. www.vestapartners.com
Platinum DB Consulting specializes in
Project and Portfolio Management Centric
PwC power and utilities professionals provide Solutions, Resource Management, Change
a full spectrum of SAP services that help our Order Management, Primavera P6, and PLM
mutual clients with business transformation services for Utilities. Our solutions and
initiatives and driving performance consulting services includes: hosting, basis,
improvement. As business integrators, we and development services for: Desktop
focus on strategy, structure, people, process, Analyzer (Exce-PPM), BPM, PPM, MRS, Project
and technology across the organization in Systems, Business Objects Planning and
order to help companies meet their strategic Consolidations, and Strategy Management.
objectives. www.pwc.com/us/utilities www.platinumdb.com
Rolta From day-to-day operations to strategic
planning, Rolta offers comprehensive
Enterprise IT, Operations, Analytics, and MEDIA PARTNER
Geospatial solutions that enhance performance,
reduce costs, and create efficiencies for utilities.
www.RoltaUtilities.com Electric Light & Power is the authoritative
source of electric utility news for utility
Winshuttle software enables customers to executives and management. elp.com
build and adapt Excel and SharePoint-based
interactive forms and workflows for SAP
without programming, improving the way
business-users work with SAP.
www.winshuttle.com/
For the most up-to-date list of sponsors, visit www.sap-for-utilities.com
Conference Schedule
Sunday, September 9 — Arrival Day
12:00 - 7:00 Registration
ASUG-Led Roundtables:
1:00 - 3:00
• Analytics • CRM • Mobility
Conference Jumpstart:
Paul Kurchina, Connector, Analyst, and Community Catalyst in the SAP Ecosystem, KurMeta Group
4:30 - 5:30
Marc Rosson, Enterprise Architect, Snohomish County PUD
Stefan Wolf, Solution Owner, SAP Labs
5:30 - 7:00 Welcome Networking Reception & Exhibition
Monday, September 10 — Conference Day One
Track 1 Track 2 Track 3 Track 4
Managing Assets Customer Engagement Performance Management Water Utilities
7:00 - 8:00 Breakfast & Exhibition
SAP Welcome: Kevin Capitani, National Vice President (Utilities), SAP
Host Utility Welcome: Moray Dewhurst, Vice Chairman and Chief Financial Officer, NextEra Energy, Inc.
NextEra Energy: Powering Innovation
8:00 - 10:00 Keynote Presentation: Mamatha Chamarthi, Vice President and Chief Information Officer, Consumers Energy
Steve Cardell, President, HCL EAS
It is Time for the Era of Innovation
SAP Keynote & Innovation Awards Paul Carreiro, EVP & General Manager, Strategic Industries — North America, SAP America
10:00 - 10:45 Morning Refreshment Break & Exhibition
SAP Next Generation EAM Providing for “The New Customer PANEL: Moving Utilities into the Let SAP Do What SAP Does,
Rory Shaffer, SAP Labs Engagement” Connected Economy CEO Study Let GIS Do What GIS Does
[Beginner] Lisa Dalesandro DiChristofer, & Panel Discussion Dax Wolfinger,
SAP America Moderated by: Michael Valocchi, IBM Imperial Irrigation District
10:45 - 11:30 AU [Beginner] Global Business Service Maribel Garcia,
Panelists: Imperial Irrigation District
TD RE WW GA Sam Jaffe, IDC Energy Insights [Intermediate]
Gary Hayes, CenterPoint Energy
Matt Guarini, National Grid AU
Paul Carreiro, SAP America
BC Hydro’s Successful Smart Grid A Foundation for SmartSacramento [Beginner] ROUNDTABLES:
Modernization, Lessons Learned Paul Nelson, SMUD 1. Mobility: Improving End-to-End
and the Road Ahead Bob Simpson, HCL AU
Processes
Ann-Margaret Tait, BC Hydro [Intermediate] Ron Schell, MUD Omaha
11:45 - 12:30
Stephen Russell, Capgemini
[Intermediate] TD RE WW GA 2. Linear Asset GIS Integration
Kevin Morrow, SAP Labs
TD RE WW GA
12:30 - 2:00 Lunch & Exhibition
GIS and Location Analytics: Building Using Electric Vehicles as a Tool to Asset Analytics — The Art of the A Total Mobility Solution for
an Integrated, Smarter Grid Redefine Customer Engagement Possible Operations and Maintenance
Steve Benner, ESRI Chris Chen, SDG&E Corrie Oukes, Hydro One Greg Rimmer, Water Corporation
2:00 - 2:45 [Beginner] Sam Jaffe, IDC Rob Massoudi, Space-Time Insight of Western Australia
[Beginner] [Intermediate] [Intermediate]
AU
TD RE TD AU
End-to-End Management of Critical Revenue Assurance Powered Pump It Up! Data Management on
Customer Communications by SAP HANA Steroids: No Programming Required!
Venkata Rachapudi, TXU João Luiz Barbosa, CEMIG Trinita Houser, City of Dallas
Alex Ninan, TXU Denis Maia, Choice Technologies SA [Beginner]
3:00 - 3:45
Keith Osberg, Utegration [Intermediate]
[Beginner] AU
AU
TD RE
3:45 - 4:15 Afternoon Refreshment Break & Exhibition
Keynote Presentation: Stefan Wolf, Solution Owner, SAP Labs
SAP Utility Roadmap
4:15 - 6:00
Keynote Presentation: Tom Kindred, Vice President and Chief Information Officer, SaskPower
The Lemonade Stand for the 21st Century
6:00 - 7:00 Cocktail Reception & Exhibition
6:00 - 7:00 Women in Utilities Reception
7:00 - 8:30 Evening Under the Stars
AU All Utilities GA Gas GE Generation RE Retail TD T&D WW Water/Waste
Tuesday, September 11 — Conference Day Two
Track 1 Track 2 Track 3 Track 4
Managing Assets Customer Engagement Performance Management Gas Utilities
7:00 - 8:00 Breakfast & Exhibition
ASUG Welcome: Joshua Blair, Senior Vice President, ASUG
Keynote Presentation: William Briggs, Deputy Chief Technology Officer, Deloitte
Tom Turco, Principal, Deloitte
8:00 - 10:00
Advancing the Utility Industry through Mobile and Digital Innovation
Panel Discussion: Customer Innovation Panel
Moderated By: Lisa Dalesandro DiChristofer, Senior Industry Principal, Utilities, SAP America
10:00 - 10:45 Morning Refreshment Break & Exhibition
Aquarion Water Company’s Migration 360 Degree Customer Communication Uniting TECO Energy’s Businesses ROUNDTABLES:
to Mobile Work Manager at Hydro One through SAP 1. Opportunities and Challenges with
John G. Norko Jr., Ian McIntyre, Hydro One J. Denise Jordan, TECO AMI and Gas Operations
Aquarion Water Company Robert Thiele, OpenText [Beginner] Chris Chen, SDG&E
10:45 - 11:30 Florian Ganz, Energy4U [Intermediate]
[Intermediate] TD RE GE GA 2. Coregas for Gas Transportation
TD Processes: The EDM Enhancement
AU for the Gas Industry
Dr. Peter Rügge, CX4U AG
How PG&E Plans to Enhance Human ROUNDTABLES: Case Study: The Best Latin
Resources Efficiency through Analytics 1. Using Data Visualizations to American ISU Implementation
Janet Lee Redmond, PG&E Maximize the Value of Large Data —Awarded by SAP
Ramelle Ruff, PG&E Gabriel Chong, Sempra Energy Paula Brzovic Cordero, Lipigas
[Intermediate] Josefa Ayarza, Lipigas
2. SAP’s Best-Kept Secrets for [Intermediate]
11:45 - 12:30 AU Improved Performance
Daniel Reid, SAP GA
Kerry Brown, SAP
Ray Kowalski, SAP
3. Using Supplier Analytics to Drive
Greater Cost Savings
Dion Graham, SAP
12:30 - 2:30 Lunch & Exhibition
Executive Analytics at Your Fingertips: ROUNDTABLES: Supporting BC Hydro’s Business ERP and Mobile Integration Strategy
Analytics Gone Mobile 1. The Opportunity a High Bill Can Present Transformation to Improve Emergency Response
Gabriel Chong, Sempra Energy Diane Woolgar, SMUD Ann-Margaret Tait, BC Hydro Jeff Chenoweth, NW Natural
Piyush Pansare, Sparta Denise Arebalo, HCL Moira Chicilo, BC Hydro [Intermediate]
[Intermediate] [Expert]
2. Tricks for Improving Usability in AU
2:30 - 3:15 AU an Upgrade Project AU
Bala Nair, Deloitte
3. Right Rate for the Right Customer:
Utilizing SAP CRM to Segment,
Market, & Communicate with
Customers in their Preferred Channel
Tim Stafford, Accenture
ROUNDTABLES: Developing a Mobile Strategy at Leveraging SAP for Sustainable Critical Confidential Actual Labor Processing:
1. Implement SAP ALA: Enhancing Fixed CenterPoint Energy Infrastructure Protection No More Variances
Asset Accounting at CenterPoint Glenn Gallia, CenterPoint Energy Lawanda Parnell, CPS Energy Kim Ford, Spectra Energy
Jessica Thayer, CenterPoint Energy Shachella James, CenterPoint Energy [Intermediate] Kevin Heard, Capgemini
Brian Cornwall, Utegration Wei Li, Utegration [Expert]
3:30 - 4:15 [Intermediate] AU
2. SCE’s Phased Approach to EAM AU
Implementation AU
Paul Joseph, SCE
3. How SAP EAM Supports Asset Lifecycle
Len Harms, Vesta Partners
Partner Night
Wednesday, September 12
Workshops: • Developing a Future-Proof Big Data Strategy
8:30 - 2:30
• Build a Mobile Strategy
2:45 - 5:30 Co-Innovation Councils
7:00 Co-Innovation Councils Dinner sponsored by
Women in Utilities Cocktail Reception Monday, September 10 — 6:00pm –7:00pm
As the utilities industry continues to transform itself for the future, there is no doubt that today’s “Women in Utilities” are leading the way during these years of great change and opportunity. From driving
innovations across customer service and operations to leading from the executive office, women across the industry have served as powerful change agents in responding to difficult market conditions,
increasing customer and stakeholder expectations, changing regulatory requirements, and new advances in technology. Please plan to join us as we celebrate our impact, and become better acquainted
with other terrific “Women in Utilities.”
Conference content and speakers are subject to change. Please visit our website at www.sap-for-utilities.com for updates.
Workshops Choose from these highly relevant conference workshops, available to conference attendees only.
All workshops are optional and separately bookable. Space is limited, so book early!
Wednesday, September 12, 2012 — Workshops 1-4
Time: 8:30 am - 2:30 pm Cost: $795
WORKSHOP 1 WORKSHOP 2
Stop Standing Still: Make Your Move to Building a Winning SAP Usability Game Plan
kshop kshop
Organizational Excellence Jeff Woods, Head of Product Evangelism, SAP
Wor ger Wor ger
Michael Doane, Executive Consultant, CGI Many of the initial SAP applications were designed for a smaller audience than use them
today. Users have new requirements for their interactions with SAP—casual users need
Peter Warren, Business Development Representative, CGI access, mobile users need access anywhere, and expert users want consumer-grade
Paul Kurchina, Connector, Analyst, and Community Catalyst
o Lon le o Lon le
experiences. SAP has undertaken a range of investments in initiatives across SAP with
in the SAP Ecosystem, KurMeta Group the intent of leading the market for applications in user experience across the lifecycle
of ownership: The SAP Experience. This session will help you understand what SAP
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Attendees of this workshop will gain research-based insight into the best practices is delivering today on user experience, what the roadmap is, how you navigate the
for getting the most benefit from SAP over a long horizon. At the heart of this event is options, and how you can take action to get out in front of the issue of usability inside
ailab ailab
the Center of Excellence: how it works, how it provides business benefit, and how it is your enterprise.
constructed. Join this workshop and learn how to break down business processes by key
Av Av
performance indicators that can be targeted for measurable improvement. Presenters will
demonstrate three levels of improvement (common sense, technical, and SAP-driven) that
will drive measurable business benefit. Toward this end, presenters will show how newer
SAP technologies, especially Solution Manager, are being applied in the utilities industry
that enable the best practices discussed in the course of this workshop. The concluding
segment is dedicated to supporting end users as the drivers of business process
fulfillment, and thus a key to achieving measurable benefit.
WORKSHOP 3 WORKSHOP 4
Developing a Future-Proof Big Data Strategy Build a Mobile Strategy
Sutej Kapur, Senior Principal –Value Engineering, SAP America Robert Straubinger, Solution Management Utilities,
Eric Olsen, Principal Solution Architect, SAP America SAP Labs Canada
Many advanced analytics scenarios require extracting actionable information from data that Rory Shaffer, IBU Utility Field Services Expert, SAP Labs
comes from a variety of disparate data sources. The growth in data volume and the increases Kim Obermair, Director Enterprise Mobility, SAP America
in the velocity of data, coupled with the increasingly complex relationships between data,
create the need to evolve the systems that support business professionals. SAP’s vision is to Join this workshop to learn from SAP about functional and technical aspects when
provide utilities one logical data platform for all transaction and analytics workloads. Doing mobilizing your business. The presentations and discussions include the SAP mobile
so will enable the transition from data visualization, automated data storing and retrieval, or strategy, the SAP mobile platform, and several mobile solutions and supporting tools.
generic statistical routines of individual systems such as OMS, SCADA, and MDM, to artificial- The workshop covers both enterprise app and consumer app scenarios. Several strategies
intelligence-based software tools that extract actionable information from combined data. and case studies to build, deploy, and manage mobile solutions will be discussed.
In this workshop, you will learn how to transition your organization from a data storage
and management landscape built on traditional RDMS and specialized databases such
as Teradata, to a landscape able to transact, move, store, process, and analyze next-
generation “big data” in near real-time, and seamlessly, while reducing TCO costs. You will
also learn how to apply value management methodologies to develop strong business
cases supporting investments in new database technologies.
SAP Solution Demos
See the Latest SAP Solution Demonstrations & Innovations Looking to Innovate for the Future? Join SAP in the exhibit hall to speak with solution
experts and see live demonstrations of the latest technology, including: mobile solutions, in-memory computing, analytics, dashboards, and cloud-based applications.
SAP looks forward to meeting you and showing you how to:
• Understand and leverage the benefits of new technologies in your utility • Proactively manage risk and compliance
• Ensure your assets are performing at peak levels to cost-effectively • Engage your customers with better service and greater control
deliver reliable service over their own usage
• Prepare for a changing workforce • Get the most from your SAP investments
ASUG-Led Roundtables
Join the ASUG Utilities Community for three exciting and informative roundtable discussions on: Analytics, CRM, and Mobility
Hear about call center efficiency ideas from your peers, hot topic results and discussion from SAPPHIRE NOW, participate in a discussion
about influencing change, and discuss future activities for our community. We will provide a quick update on all of these areas in the first
20 minutes together, then break out into the three roundtable discussion groups for detailed discussions with your peers on challenges,
opportunities, and best practices. The ASUG utilities leadership team will facilitate getting to know the members of each breakout
group. The contacts you make here will be some of the most valuable assets from this meeting!
318 S. Clinton Street, Suite 300
Syracuse, NY 13202
SAP for Utilities Social Media
The SAP for Utilities social media forums create an extraordinary opportunity for the community to stay
connected throughout the year by sharing stories, swapping ideas, and learning from one another.
We hope you will join the conversations and remain an active part of this global community.
Follow us on LinkedIn, Facebook, and Twitter @sapforutilities
Tweet #saputils
September 9 -12, 2012
Westin Diplomat Resort & Spa, Hollywood, Florida
A collaboration of SAP, ASUG and The Eventful Group
For more information or to register, please call us at 877-411-4675 or 914-509-5354, or visit our website at www.sap-for-utilities.com
