Docstoc

A CULTURE OF SERVICE

Document Sample
A CULTURE OF SERVICE Powered By Docstoc
					                      Clementi Centre
                      329 Clementi Ave 2
                      #01-248 Singapore 120329
                      Tel: 6778 6867 Fax: 6775 4132
                      Email: scs_c01@students.org.sg


                      Hougang Centre


                                                              A CULTURE OF SERVICE
                      463 Hougang Ave 10
                      #01-964 Singapore 530463
                      Tel: 6286 9905 Fax: 6286 6230
                      Email: scs_h01@students.org.sg


                      YisHun Centre
                      202 Yishun Street 21
                      # 01-89 Singapore 760202
                      Tel: 6759 6821 Fax: 6759 6829
                      Email: scs_y01@students.org.sg


                      Central
                      298 Tiong Bahru Road
                      #03-03 Central Plaza Singapore 168730
                      Tel: 6593 6462 Fax: 6276 7173
                      Email: scs_central@students.org.sg


                      sCs Headquarters @ Hougang Centre
                      Email: scs_HQ@students.org.sg

                      Ros Regn. No.: 0248/1975CAS
                      Charity Regn. No.: 00014
                      UEN No.: S76SS0021F




www.students.org.sg

                                                                                     Annual Report 2008/09
CONTENTS




CORPORATE OVERVIEW

02   Mission Statement and Core Values
03   Corporate Information
04   Board
05   Sub-Committees & Centre Advisory Committees
06   Organisation Structure
07   Staff
08   Staff Structure
09   Services and Programmes
10   Donors and Partners


REPORTS, MILESTONES AND HIGHLIGHTS
14   Chairman’s Statement
16   Executive Director’s Report
18   Milestones and Achievements
20   Publications
21   Quantitative Achievement 2008
22   Highlights of Services, Programmes and Activities

FINANCIAL REPORT
41   Statement by the Board
42   Independent Auditors’ Report to the Members of Students Care Service
44   Statement of Income and Expenditure
45   Statement of Changes in Accumulated Funds
46   Balance Sheet
47   Cash Flow Statement
48   Notes to Financial Statements




                                   Students Care Service l Annual Report 2008/09
                                                         0I
                                                                 MISSION
                                                                 “To Be A Leading Social Work
                                                                 Organisation In Enabling
CORE VALUES
                                                                 Students To Maximise Their
We COMMIT to serve our clients                                   Potential.”
• We listen to their needs and serve to empower them.
• We demonstrate the highest ethical standards.

We UPHOLD professional excellence
• We emphasise integrity, teamwork and quality in our
  work.
• We treat our colleagues and co-workers with respect
  and dignity.
• We think and work creatively.
• We grow in our knowledge and skills.
• We learn from our mistakes.

We VALUE our volunteers and service partners
• We develop and empower our volunteers.
• We support collaborative relationships.
• We recognise and celebrate contributions and
  accomplishments.




                                    Students Care Service l Annual Report 2008/09
                                                         02
                                                                   CORPORATE INFORMATION



Registered Name                                              Registered Address/Headquarters
Students Care Service                                        463 Hougang Ave 10
                                                             #01-964
                                                             Singapore 530463
ROS Registration Number                                      Tel – 6286 9905 Fax – 6286 6230
0248/1975
                                                             Centres
Charity Registration Number                                  Clementi Centre
000014                                                       329 Clementi Ave 2 #01-248
                                                             Singapore 120329
IPC Registration Number                                      Tel – 6778 6867 Fax – 6775 4132
IPC000462                                                    Email: scs_c01@students.org.sg

UEN Number                                                   Hougang Centre
S76SS0021F                                                   463 Hougang Ave 10 #01-964
                                                             Singapore 530463
IPC Sector Administrator                                     Tel – 6286 9905 Fax – 6286 6230
National Council of Social Service (NCSS)                    Email: scs_h01@students.org.sg
– NCSS Charitable Fund
                                                             Yishun Centre
Nature of Governing Instrument                               202 Yishun Street 21 #01-89
The governing instrument of Students Care Service is the     Singapore 760202
Constitution.                                                Tel – 6759 6821 Fax – 6759 6829
Students Care Service is governed by a Board consisting      Email: scs_y01@students.org.sg
of voluntary members. The Board members and Office-
Bearers are elected at a Annual General Meeting and the      Central
term of office shall be for one year. A Board Meeting shall
                                                             298 Tiong Bahru Road #03-03 Central Plaza
be held at least once very three months.
                                                             Singapore 168730
                                                             Tel – 6593 6462 Fax – 6276 7173
Corporate Website
                                                             Email: scs_central@students.org.sg
www.students.org.sg

                                                             Bankers
Corporate Email
                                                             DBS Bank
scs_hq@students.org.sg
                                                             6 Shenton Way
                                                             DBS Building Tower One. Singapore 068809
Auditor
Robert Tan & Co
                                                             OCBC Bank
61 Club Street.
                                                             65 Chulia Street #29-00
Singapore 069436
                                                             OCBC Centre. Singapore 049513




                                    Students Care Service l Annual Report 2008/09
                                                         03
          BOARD



                                                                                                                 Mr Gopinath Menon, PBM
                                                                                         (L)
                                                               Mr Low Siak Meng Eric, BBM                               Chairman
                                                                       Chief Advisor




Mr Po’ad Bin Shaik
                  Abu Bakar Mattar,
                                    BBM
             Vice Chairman                                Mr Lee Cheng Cheo
                                                                             ng Edward, PBM
                                                                     Hon Treasurer                                           Assoc Prof Rebecc
                                                                                                                                               a Ang
                                                                                                                                 Hon Secretary




                                                                                                                 Assoc Prof Vilma D’Rozario
                                                                      Mr Chee Wai Pong                                    Member
                         Dr Ang Seng Bin                                  Member
                             Member




                                                                                                                                                ong
                                                                                                                                        Chee Fo
                                                                                                                                 Mr Wan      r
                                                                                                             y                        Membe
                                                                                                     n Bentle
                                                                                            iang Yue
                                                                                  Mr Tan S
                                                                                             Member
                                                            g, BBM
                                                   iong Pen
                                           Mr Lee T mber
                                                   Me
                    ng
            Chee Ko
     Mr Goh
          M ember

                                                 Students Care Service l Annual Report 2008/09
                                                                      04
                                 SUB-COMMITTEES &
                            CENTRE ADVISORY COMMITTEES


Audit Committee                                           Clementi Centre Advisory Committee
Chairman                                                  Chairman
Mr Wan Chee Foong                                         Mr Tan Siang Yuen Bentley
Members                                                   Members
Mr Ho Wei Heong Thomas                                    Mr Lee Tiong Peng, BBM
Mr Lok Lai Cheng                                          Mr Lok Lai Cheng
                                                          Mr Wan Chee Foong
Finance Committee                                         Asst Prof Yeo Lay See
Chairman
Mr Lee Cheng Cheong Edward, PBM                           Hougang Centre Advisory Committee
Members                                                   Chairman
Assoc Prof Rebecca Ang                                    Dr Ang Seng Bin
Mr Gopinath Menon, PBM                                    Members
                                                          Assoc Prof Rebecca Ang
Staff & Services/Programmes Committee                     Mrs Rosaline Chan
Chairman                                                  Mr Chu Boon Hai
Mr Po'ad Bin Shaik Abu Bakar Mattar, BBM                  Mr Lam Hoo Poon
Members                                                   Mr Lim Peng Ann Adrian
Dr Ang Seng Bin                                           Dr Cheryl Loh
Assoc Prof Vilma D’Rozario                                Mr Toh Weng Choy
Mr Goh Chee Kong                                          Mrs Katherine Yip
Mr Lee Cheng Cheong Edward, PBM
Mr Tan Siang Yuen Bentley

Clementi Centre Relocation (Fund-Raising) Committee       Yishun Centre Advisory Committee
Chairman                                                  Chairman
Mr Po’ad Bin Shaik Abu Bakar Mattar, BBM                  Mr Goh Chee Kong
Members                                                   Members
Mr Chee Wai Pong                                          Mr Chee Wai Pong
Mr Chu Boon Hai                                           Assoc Prof Vilma D’Rozario
Mr Lee Cheng Cheong Edward, PBM                           Mr Vidyut Gandhi
                                                          Mr Ho Wei Heong Thomas
Clementi Centre Relocation (Building) Committee           Mr Po’ad Bin Shaik Abu Bakar Mattar, BBM
Chairman                                                  Dr Kumudhini Rajasegaran
Mr Gopinath Menon, PBM
Members
Mr Goh Chee Kong
Mr Tan Siang Yuen Bentley




                                  Students Care Service l Annual Report 2008/09
                                                       05
ORGANISATION STRUCTURE



                                Board




       Advisory
                                                             Committees
      Committees




                                                                        Staff and
                             Audit                    Finance          Services/
                                                                      Programmes




 Clementi                   Hougang                                Yishun
  Centre                     Centre                                Centre




                   Students Care Service l Annual Report 2008/09
                                        06
                                                                                                                               STAFF



Management                                       Counsellor                                   Programme / Project
Sim Morene                                       Goh Kee Chye Lawrence                        Chiam Weng Foo Samuel
(Executive Director)                                                                          (Project Executive)
Wong-Ng Cher Meng                                Psychologist                                 Chen Yang Kiang
(Director, Clementi Centre)                                                                   (Senior Programme Coordinator)
                                                 Bek-Lok Mee Hing
Tan-Wu Mei Ling                                  (Senior Educational Psychologist)
(Director, Hougang Centre)                       Ting-Hong Seok Ai Christabel                 Executive / Admin
Ler-Lim Wan-li Melissa                           (Senior Counselling Psychologist)
                                                                                              Loo-Ang Poh Ling Angeline
                                                                                              (Accounts Executive)
(Director, Yishun Centre)                        Ho Xiu Hui Valerie
Nguang-Low Ching Voon Geraldine                                                               Chua Soo Khim Wendy
                                                 (Educational Psychologist)                   (Admin Executive)
(Director, Educational Psychology Service)       Toh Yinniang Germaine                        Chau-Goh Sing Xuan Candice
Oh Kwong Wee                                     (Psychologist/Learning Support Specialist)   (Admin Assistant)
(Manager)                                                                                     Lai-Tay Soi Soi Betty
                                                 Learning Support Specialist                  (Admin Assistant)
Principal Social Worker                          Loh-Lee Yin Wan Magdalen                     Loh-Yew Chai Yin Bessey
Chuah-Toh Yin May *                              (Senior Learning Support Specialist)         (Admin Assistant)
                                                 Wong Chye Hong Julie
                                                 (Learning Support Specialist)                Cleaning Assistant
Senior Social Worker
                                                 Song Lijie                                   Kang Geok Lan Serena*
Ang-Yeo Sock Ngen Jennifer                       (Learning Support Specialist)
Lee Seng Meng                                                                                 Sow Get Moye *
Tan-Low Yi Juan                                                                               Tang Hwee Luan *
                                                 Research Executive
                                                 Chia-Tan Yee Min Elizabeth
Social Worker
Ang Kai Fen
Chen Peiqi
Chen Yishan Lyn
Ee Wee Lin Vivien
Koh Cindy
Lim Shu Hui
Luen Wai Sum Jenna
Neo Liwen
Oh Chin Ern Jean
Ong Bin Qin Linnea
Tan Shu Ling
Teo Chye Hee Benjamin
Wang Peishan Theresa
Wong Hsiao Yen Dawn
Woo Peiyi
Yang Kaiqi
Zhuang Xinyan




* Part-time


                                             Students Care Service l Annual Report 2008/09
                                                                  07
    STAFF STRUCTURE




                                                              Executive
                                                               Director




                                                 HQ
                                            Manager
                                        Accounts Executive
                                         Admin Executive




  Centre Director              Centre Director                Centre Director                 Director
                                                                                                                      Training &
   Clementi                     Hougang                          Yishun                  Educational                 Consultancy
    Centre                       Centre                          Centre                  Psychology                    Division
                                                                                           Service




  Social Worker/Counsellor                            Administration            Senior Educational Psychologist      Principal Social Worker
                                                                                Educational Psychologist             Research Executive
Senior Social Worker                             Administrative Assistant       Senior Counselling Psychologist
Social Worker                                    Cleaning Assistant             Senior Learning Support Specialist
Counsellor                                                                      Learning Support Specialist
Project Executive                                                               Psychologist
Senior Programme Coordinator




                                          Students Care Service l Annual Report 2008/09
                                                               08
                                                                  SERVICES AND PROGRAMMES




                                             Services and Programmes




    Educational
                                                       Social Work                                Training and Consultancy
    Psychology
                                                         Service
      Service




Centre-based                Centre-based             School-based             Special Projects             Consultation
                                                                                                           Service for
Consultation &              Casework &                                          Project ONE                Professionals
                                                      Casework &
Assessment                  Counselling                                         Overseas Service           Social Work
                                                      Counselling
Intervention                Children, Pre-                                      Learning &                 & Casework
                                                      Drop-in &                                            Supervision
Developmental               teens & Youth                                       Community
                                                      Outreach
Training &                  Programmes                                          Service Project            Training
                                                      Groupwork
Education                   Consultation/                                       Family Oriented            Seminars &
                            Parent Hours              Talks/Workshops/          Events                     Conferences
                                                      Training
                            Groupwork                                                                      Research
                                                      Preventive
                            Guidance                                                                       Publication
                                                      Programmes
                            Programme
                                                      Consultation
                            Information &
                                                      for Teachers &
                            Referral
                                                      Parents
                            Public Education/
                            Training
                            Mentoring
                            Programme *
                            Volunteer
                            Development
                            Programme


* Only at Clementi Centre


                                        Students Care Service l Annual Report 2008/09
                                                             09
DONORS AND PARTNERS



Funding Agencies
National Council of Social Service / Community Chest
Ministry of Community Development, Youth and Sports


Corporate Donors/Sponsors

Capital International                                      National Crime Prevention Council
CapitaLand Hope Foundation                                 National Youth Council
CapitaLand Retail Management Private Limited               North East Community Development Council
City Harvest Church                                        POSB
GE Commerical Financing (Singapore) Limited                RBS (formerly ABN AMRO)
Goldman Sachs (Singapore) Private Limited                  Sembawang Shipyard Private Limited
HSBC                                                       SingTel Recreation Club
HSBC Institutional Trust Services (Singapore) Limited      Singapore Press Holdings Foundation Limited
Hong Leong Foundation                                      Singapore Land Authority
Health Promotion Board                                     Singapore Totalisator Board
Integrative Private Limited                                Smile Club (Economic Development Board)
Lee Foundation                                             Spiritual Grace Church
Milk Fund                                                  Systems on Silicon Manufacturing Co Private Limited
National Committee on Youth Guidance and Rehabilitation    Tan Chin Tuan Foundation
                                                           Yokogawa Engineering Asia Private Limited

Contributors (Services and Donations-in-kind)

Economic Development Board                                 Ng Susan
Fitness First                                              NTU Welfare Service Club
Goldman Sachs (Singapore) Private Limited                  NUS Community Service Club
Health Promotion Board                                     POSB
HSBC                                                       RBS (formerly ABN AMRO)
Innova Junior College                                      Sembawang Shipyard Private Limited
Jurong Town Corporation                                    SH Donut Empire Private Limited
Key Editions Private Limited (Teenage Magazine)            Singtel Telecommunications Limited
Lions Club Singapore                                       Singapore Land Authority
Macpherson Youth Executive Committee                       Singapore Repertory Theatre
National Institute of Education                            Singapore Management University
National University of Singapore                           Systems on Silicon Manufacturing Co Private Limited
Nee Soon East Youth Executive Committee                    The Esplanade Co Limited
Nee Soon East Community Club                               Trybe Centre
North West Community Development Council                   Yokogawa Engineering Asia Private Limited
                                                           Zouk


                                   Students Care Service l Annual Report 2008/09
                                                        10
                                                       010
                                                                             DONORS AND PARTNERS




Partners                                                 Individual Donors

Ahmad Ibrahim Secondary School                           Ang Kheng Choo
Ai Tong School                                           Aloysius Choong
Anderson Junior College                                  Lee Cheng Cheong Edward
Bartley Secondary School                                 Lee Hsien Loong
Broadrick Secondary School                               Leong Lai Fung
CHIJ St Joseph’s Convent                                 Long Tien Koon Melvin
Clementi Neighbourhood Police Centre                     Gopinath Menon
Clementi Town Secondary School                           Tan Kim Chia Andrew
Clementi Woods Secondary School                          Irene Tay
Clementi Primary School
Compassvale Secondary School
Fei Yue Community Services, Project 180
Health Promotion Board
Holy Innocents’ High School
Huamin Primary School
Institute of Technical Education College East
Kent Ridge Secondary School
Marymount Convent School
Nan Chiau High School
New Town Primary School
New Town Secondary School
NIE GESL (Group Endeavours in Service Learning) group
NUS Community Service Club
Orchid Park Secondary School
Paya Lebar Methodist Girls School
Peixin Primary School
Qifa Primary School
Serangoon Junior College
Serangoon Secondary School
Yishun Secondary School
Yishun Town Secondary School
Yuying Secondary School




                                 Students Care Service l Annual Report 2008/09
                                                      11
                                                     011
“Vision is not enough, it must be combined with
venture. It is not enough to stare up the steps, we
must step up the stairs.”
                                     Vaclav Havel




                     Students Care Service l Annual Report 2008/09
                                          12
“Kindness in words creates confidence, kindness
in thinking creates profoundness, kindness in
feeling creates love.”
                                         Lao Tzu




 Students Care Service l Annual Report 2008/09
                      13
CHAIRMAN’S STATEMENT




During the year, we continued to       responsive and    relevant   to   the   For SCS to continue to be effective
review and strengthen the area of      community.                              and accountable, the Board has
governance and built on the stable                                             during the last few years, made
and solid service delivery system to   To this end, we had a strategic         conscious efforts to identify, induct
achieve the outcomes desired.          direction and planning exercise for     and appoint new members to serve
                                       Board members and staff in October      at the Centre Advisory Committees,
At the core of a non-profit             last year to review our services and    before encouraging them to stand
organisation like Students Care        programmes and to chart the way         for election to the Board. Our Board
Service (SCS) is a clear corporate     forward in the next three years.        now has a good mix of members
mission that guides both Board                                                 from       different   backgrounds,
and staff as we continue to provide    At SCS, the Board continually seeks     professions, and experience. Our
services to meet the needs of our      to review our policies and practices    more experienced Board members
students and their families. While     on governance to ensure SCS is fully    have the responsibility to guide and
this mission remains unchanged, we     accountable to our stakeholders. A      role-model the newer members.
recognise the need to respond to the   key responsibility is Board renewal     Such a process requires time and
changing operating environment and     and leadership succession planning.     patience, but from the governing
continually reassess our strategic     Recent events in the non-profit          perspective, is necessary and
organisational   and     operational   sector have shown that we should        important.      We recognise that a
strategies to ensure that we remain    not take this issue lightly.            key responsibility and function that




                                  Students Care Service l Annual Report 2008/09
                                                       14
                                                                                CHAIRMAN’S STATEMENT




                        “A smoothly managed leadership transition allows
                        for the continuity and preservation of the core values
                        and culture built by each successive leadership team.
                        This strength in SCS is acknowledged and practised
                        without exception, and it is my hope that future SCS
                        Board leaders will continue to build on the foundations
                        inherited from its predecessors.”




the Board must place on the radar        the diverse capabilities, expertise,   from the National Council of Social
screen, is to continually identify and   perspectives, and commitment, of       Service/Community Chest. Together
groom leaders.                           our Board members for the benefit       as a team, we look forward to the
                                         of SCS.                                new financial year with confidence,
A smoothly managed leadership                                                   and with the knowledge that we
transition allows for the continuity     Needless to say, our challenge ahead   are driven by commitment, passion
and preservation of the core values      is to sustain the commitment of our    and professionalism to serve our
and culture built by each successive     Board members and encourage            beneficiaries and the community.
leadership team. This strength in        Board leadership even as we
SCS is acknowledged and practised        continue with the process of Board
without exception, and it is my hope     renewal.
that future SCS Board leaders will
continue to build on the foundations     I wish to acknowledge and appreciate
inherited from its predecessors.         the invaluable contribution of my
                                         fellow Board members, our Chief
An effective Board makes for an          Advisor, staff and management team,
effective organisation. This cannot      and volunteers. I would also like to
be over-emphasised. We have              recognise and appreciate our donors    Gopinath Menon, PBM
always been able to leverage on          and the strong funding support         Chairman




                                    Students Care Service l Annual Report 2008/09
                                                         15
EXECUTIVE DIRECTOR’S REPORT




The achievements of the past year          teamwork, skills, expertise, and          report on some of our work carried
are attributed to the combined effort      experience, to take a steady course       out last year. During the reporting
and energy of our stakeholders –           and navigate through it without           year, SCS was officially appointed
Board, staff, service partners, funding    having to curtail our services and        by the National Council of Social
agencies, sponsors and donors,             programmes.                               Service (NCSS) as a Centre of
volunteers, and beneficiaries.                                                        Specialisation for School Social
                                           Besides delivering services to            Work. Our professional seminar,
Ever mindful of our responsibility         our beneficiaries, we continually          titled “Discovering the Rhythm in
to the community, and the need             reviewed our services, programmes,        You: The Practice of Group Work”
to be responsive and relevant, the         and         professional     practices.   was successfully organised and
Board and staff came together last         In addition, we also reviewed             attended by 200 professionals from
year to plan and roll out another          processes       in   various   aspects    the various helping professions.
chapter of the Students Care Service       like service delivery, governance,        We also published “The Practice
(SCS) story. The strategic planning        management, and administration            of Group Work: Tips on Starting a
exercise encouraged the team to            to improve organisational efficiency       Group” and “School Social Work: A
think creatively and strategically,        and effectiveness. These seemingly        Guide to Programme Planning and
set against a dynamic social and           “mundane” activities were regularly       Evaluation” for practioners. For the
economic landscape. It also served         practised, and not when crises            third year running, SCS received the
as an opportunity for Board and staff      happened. They have put us in good        Platinum Award from the Community
to interact, and build team, identity      stead and enabled us to maintain an       Chest for our strong corporate
and a sense of belonging to SCS.           edge in meeting needs and remaining       support of the SHARE programme.
                                           faithful to our mission.
Despite a deteriorating and particularly                                             The last quarter of our reporting year
difficult financial environment in the       We have good cause to celebrate           saw the opening of SCS Central at
second half of the reporting year, SCS     another   year    of   noteworthy         the new Social Service Hub in Central
was able to leverage on our strong         achievements. Pages 21 to 39 is a         Plaza at Tiong Bahru. Students living




                                      Students Care Service l Annual Report 2008/09
                                                           16
                                                                          EXECUTIVE DIRECTOR’S REPORT




                          “Despite a deteriorating and particularly difficult
                          financial environment in the second half of the
                          reporting year, SCS was able to leverage on our strong
                          teamwork, skills, expertise, and experience, to take a
                          steady course and navigate through it without having
                          to curtail our services and programmes.”




in the central and eastern districts of     programmes, and the professionalism        In his latest book, Lee Iaccoca said,
Singapore are now able to access            of our staff.                              “If I’ve learned one thing, it’s this: You
our educational psychology services                                                    don’t get anywhere by standing on the
more conveniently due to the location       In conclusion, I wish to thank our         sidelines waiting for somebody else
and transport network.                      Chief Advisor, Mr Eric Low Siak Meng,      to take action. Whether it’s building
                                            Chairman, Mr Gopinath Menon, and           a better car or building a better future
Significant progress had been made           all Board members, for your support,       for our children, we all have a role to
on our Clementi Centre relocation           guidance and counsel. My grateful          play.”
project after the tender and award          thanks go to NCSS/ComChest,
of the contract. We are targeting to        Ministry of Community Development,         Thank you all for the roles you play,
move into the new premises in mid-          Youth and Sports, and National             thereby contributing to the work
2009.                                       Youth Council for your funding and         and achievements of Students Care
                                            moral support. The generosity of our       Service.
The pilot phase of the Compassion           individual and corporate sponsors
Fund, a joint project of MILK Fund and      and donors is also gratefully
SCS, had concluded successfully in          acknowledged. My deep appreciation
December 2008. Given its viability, it is   goes to our volunteers for giving of
now officially registered to operate as      your precious time to work with our
an independent organisation, serving        staff. I thank all our service partners
families that experience crises.            for your co-operation and belief in us.
                                            Last but not least, I am thankful to all
While 2009 will see uncertainty as          my colleagues for your commitment,
far as the economy is concerned,            passion for social work, and belief        Morene Sim (Ms)
on our part, we remain focused on           in our students, thus, bringing us all     Executive Director
distinguishing ourselves through            closer to fulfilling the mission and
the provision of quality services and       objectives of SCS.




                                       Students Care Service l Annual Report 2008/09
                                                            17
MILESTONES AND ACHIEVEMENTS



1975 Pro-tem Committee was established
1976 Registered School Social Work Service Association of Singapore’s (SSWSAS) with office at Penang Lane
1977 Granted Institution of a Public Character (tax-exempt) status by Inland Revenue Authority of Singapore
1978 Organisation name changed to Students Care Service (SCS)
1983 Set up Clementi Centre at Blk 437 Clementi Ave 3
      Introduced Educational Psychology Service
      Affiliated to Singapore Council of Social Service and Community Chest of Singapore
1985 Opening of Clementi Centre at Blk 437 Clementi Ave 3 officiated by the late Dr Tay Eng Soon, Minister of State for Education
1988 Hosted visit to Clementi Centre by President Wee Kim Wee
1989 Established Hougang Centre and relocated Penang Lane office to Hougang Centre at Blk 18, Hougang Ave 3. Opening was
     officiated by the late Dr Tay Eng Soon
1991 Expanded premises of Clementi Centre
1995 Set up Yishun Centre. The first brick-laying ceremony was graced by the Parliamentary Secretary for Law and Home Affairs and
     MP for Sembawang GRC, Assoc Prof Ho Peng Kee. The opening was officiated by Minister for Community Development, Mr
     Abdullah Tarmugi
1996 Celebrated 20th anniversary with Charity Musical Chairs project
      Supported and provided physical facilities and admin support to the Dyslexia Association of Singapore for the first learning
      centre
1997 Partnered Autistic Association (Singapore) to pilot the Reach-Me Project and provided its interim housing at SCS Clementi
     Centre
1998 Collaborated with NUS Society, NUS and Tanjong Pagar CDC on the Student Mentorship Programme
      Participated in the Guidance Programme funded by MCDS
1999 Relocated Hougang Centre from Hougang Ave 3 to Hougang Ave 10
2000 Published findings of the Research Study on “The Juvenile Shoplifting Phenomenon”
2001 Unveiled new corporate identity to better reflect our mission during a Charity Golf Tournament and Dinner on 2 March,
     officiated by Mr. Bernard Chen, MP for West Coast GRC
      Celebrated our 25th birthday on 7 June and the celebration logo was unveiled by Chairman, RADM (RET) Kwek Siew Jin
      Organised first professional seminar “Reaching Greater Heights” on 3 September. It was attended by 333 participants and
      provided an opportunity for policy makers, academicians, social workers and professionals to exchange ideas and experiences
      in the field of students’ work
      Launched maiden publication “Systemic Practice in School Social Work” on 3 September by Assoc Prof Ho Peng Kee, Minister
      of State for Law and Home Affairs, and Chairman of the Inter-Ministry on Youth Crime. He commended SCS and said that it
      was “a laudable effort to document its rich experiences and share them with other professionals”
      Collaborated with SPH’s Thumbs Up weekly to organise a public seminar “Entry Into Secondary One” for parents and their
      children in primary six on 11 November
      Organised “Walk of Joy” on 18 November at Marinade Promenade Park to celebrate our 25th Anniversary with clients and
      their families, volunteers, donors, staff and well-wishers. The event was graced by RADM (NS) Teo Chee Hean, Minister for
      Education and Second Minister for Defence
      Presented “Arms and The Man” on 8 December. The joint theatrical production with Vysion Arts Productions aimed to provide
      young people the opportunity to develop and showcase their potential through their creative involvement in drama
      Initiated and introduced PSLE Hotline in Singapore



                                       Students Care Service l Annual Report 2008/09
                                                            18
                                                                          MILESTONES AND ACHIEVEMENTS




2002 Organised the first SCS Volunteers’ Connection
      Organised the first students’ seminar “Voices and Choices” on 26 October officiated by Mr Chan Soo Sen, Minister of State,
      Prime Minister’s Office and Education and Ministry of Community Development and Sports
      Launched book “A Hand To Hold” cum Seminar on “Children with Special Needs”, by Dr Ng Eng Hen, Minister of State for
      Education, and Manpower
2003 Published findings of “An Exploratory Study on Youths’ resilience and family values in Singapore” in June
      Organised Professional Seminar on “Working with Students – A Systemic Approach” officiated by Mr Chan Soo Sen, Minister
      of State for Education, and Community Development and Sports
      Staff, Ms Esther Koh, awarded the Outstanding Social Worker Award (OSWA) for 2002
2004 Led group on School Social Work Study Trip and Conference, 13 to 24 April (United States)
      Completed “Exploratory Study on “Out-of-School Youths” (OSYs), a joint research project with Singapore Anti-Narcotics
      Association (SANA)
      Organised first “Youth Mentoring Convention: The Promise of Mentoring” on 4 September officiated by Minister for Community
      Development, Youth and Sports (MCYS) and Second Minister for Trade and Industry, Dr Vivian Balakrishnan
      Presented paper on “Building Social Capital Through Youth Mentoring Programme” at Global Social Work 2004 at Adelaide,
      Australia
      Organised the first Musical, “Project Passion: Howling Tales”
      Initiated Project “O” for “O Levels Students
2005 Launched publication “Raising Your Family’s EQ”, officiated by Mayor Amy Khor, South West District
      Published “The SMP handbook on Mentoring: Friendship, Support and Guidance”
      Staff, Mrs Wong Cher Meng, awarded the Outstanding Social Worker Award (OSWA) for 2004
      Organised the “International Conference on Inclusive Education: The School as a Caring Community” , officiated by Mr Gan
      Kim Yong, Minister of State, Ministry of Education from 9 to 11 November
      Organised an Overseas Service Learning Project by youths to Khao Lak, Phuket
2006 Contributed to the formation of Mentoring Partnership International and provided interim housing at SCS Hougang Centre
      Co-organised first “National Symposium for School Social Work and Counselling 2000” with NCSS
      Organised and presented professional seminar “Breaking Barriers, Building Bridges: Helping Youth Pursue Excellence”
2007 Launched publication “Apart or A Part: The Social Worker’s Multiple Journeys”
      Organised Workshop on “Helping Self-Mutilating Clients”
      Organised Overseas Community Service Project – “Project X3” by Youths to Kolap 4, Cambodia
2008 Collaborated with Clementi Woods Secondary School to participate in the Youth Congress organised by National Youth Council
     (NYC) / National Committee on Youth Guidance and Rehabilitation (NYGR). Guided team to develop a board game titled
     “Theftation” which won the Most Innovative Project Award
      Youth COP programme received the South West CDC Community Safety and Security Programme Gold Award
      Appointed by National Council of Social Service (NCSS) as “Centre of Specialisation – School Social Work”
      Launched publication “School Social Work: A Guide to Programme Planning and Evaluation”
      Organised and presented professional seminar “Discovering the Rhythm in You: The Practice of Group Work”, officiated by
      Minister for Ministry of Community Development, Youth and Sports (MCYS), Dr Vivian Balakrishnan
      Launched publication “The Practice of Group Work: Tips on Starting a Group”




                                        Students Care Service l Annual Report 2008/09
                                                             19
PUBLICATIONS

       School Social Work: A Guide to Programme Planning and Evaluation
       This is our latest publication, developed as a Centre of Specialisation project. This guide was published in
       November 2008 and funded by the National Council of Social Service (NCSS).
       The publication is written and produced for practitioners who run social service programmes in schools.
       It guides the practitioners through topics such as consultation with school personnel, and in the planning,
       implementing and evaluating of programmes.

       The Practice of Group Work: Tips on Starting a Group
       This handy guide discusses essential components for planning and starting group work. These components
       include important considerations in group planning, guidelines on proposal writing, selection interview and
       focus group discussions, pre-session planning, group work debrief and useful group work resources.

       Apart or A Part: The Social Worker’s Multiple Journeys
       This professional publication of SCS is a collection of seven short stories contributed by SCS’ social
       workers who journeyed with their student-clients in their life’s challenges. They not only reflect the struggles
       and pains of the clients, the workers’ emotions and dilemmas are also revealed through this human
       connection. This book is another helpful local resource that can inspire and enable local practitioners and
       teachers to better serve their students.

       Raising Your Family EQ
       This is a book that facilitates open and effective communication. It comprises a collection of 52 engaging
       stories depicting day to day situations which children aged 6 to 12 would encounter. Each story follows the
       4Ts format (Tale, Talk, Think, Task) to encourage sharing of ideas and thoughts as a family and to provide
       opportunities for parents to impart important values to the children. The book is user-friendly and includes
       fun-filled activities and practical tips for raising family EQ.

       The SMP Handbook on Mentoring: Friendship, Support and Guidance
       This is written to assist individuals who are mentors to secondary school students. The handbook contains
       useful information on how to develop friendship with mentees, including ideas and fun activities to engage
       them. It also provides information on how to support and guide mentees, including tips on how to listen to
       them and how to facilitate thinking.
       The handbook ends with reflections from several mentors.

       A Hand to Hold
       This is a collection of nine real-life stories of children with special needs. It describes the children’s feelings,
       difficulties and courage to have a regular school life. It also reflects their dreams – to make friends, cope
       well with school work, make contributions – just like other children. Each story includes advice from the
       educational psychologist on how teachers, parents and pupils can help this group of children. Through
       these stories, written in both Chinese and English, it is hoped that the public will come to a greater
       understanding, tolerance and appreciation of these children.

       Systemic Practice in School Social Work
       This book examines issues and problems confronting students and outlines the programmes that help them
       maximise their full potential and forge strong partnerships with families and schools.
       This is Students Care Service’s first professional publication documenting our own experiences and
       programmes.


                           Students Care Service l Annual Report 2008/09
                                                20
                                                                          QUANTITATIVE ACHIEVEMENT 2008



 Social Work (SW)                                                                                            2008                             2007

 Services/Programmes for students                                                                           20,021                           21,065
 Consultation                                                                                                 150                              324
 Counselling/ Casework (SW)                                                                                   437                              536
 Groupwork                                                                                                  1,456                            1,659
 Developmental & Preventive Programmes                                                                       2,945                            2,386
 Training                                                                                                   11,457                           12,434
 Special Programmes/ Projects 2                                                                             3,576                            3,726

 Others                                                                                                     3,419                            3,672
 Enquiries                                                                                                   162                              174
 Parents served                                                                                             1,589                            2,201
 Teachers served                                                                                             574                              444
 Other Professionals served                                                                                  161                              157
 Volunteers                                                                                                  933                              696

 TOTAL                                                                                                      23,440                           24,737


 Educational Psychology Service (EPS)                                                                        2008                             2007

 Services/Programmes for students                                                                           1,178                            1,177
 Consultation, Assessment and Casework                                                                       693                              875
 Intervention Programmes (Learning)                                                                          212                              243
 Developmental & Preventive Programmes 3                                                                     148                              59
 Special Projects                                                                                            125                               -

 Others
 Parents/ Teachers/ Volunteers/ Professionals                                                                 553                              731

 TOTAL                                                                                                      1,731                            1,908

Note:

1 Quantitative calculation is based on the total number of service-users recorded and includes multiple-service users. (Excluding multiple-service users, the
number served is approximately 80% of Social Work and 50% of Educational Psychology Service.)

2 “Special Programmes/Projects” include the following:
                                                                                                 2008                                2007
                        - Project ONE                                                            3,576                               3,712
                        - Overseas Community Service – Project X3                                    -                                  14

3 “Developmental & Preventive Programmes”, previously reported under “Training & Group work”, is streamlined to provide a clearer and more precise
presentation of the students served under this category.




                                                 Students Care Service l Annual Report 2008/09
                                                                      21
 HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




                                           23 School Social Work

                                           26 Youth Programme

                                           31 Children’s Programme

                                           32 Casework and Counselling

                                           33 Educational Psychology Service

                                           35 Volunteers and Corporate Partners

                                           38 Special Projects/Events




“Becoming and being are the yin and yang of our lives. One inner,
one outer. Today, we value becoming to the exclusion of being; we
applaud human becomings. The secret is balance.”
                                                           Unknown


                   Students Care Service l Annual Report 2008/09
                                        22
                                                   HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




        SCHOOL SOCIAL WORK                                   School and received the gold award
                                                             last year from the Southwest CDC
        Last year saw 23 schools, including                  for community partnership between
        one ITE, being served under our                      SCS, the school and the Clementi
        school social work programme. Of                     Police Division.     Youth COP was
        this number, 20 received funding                     also featured in the National Council
        support under the STEP-UP (School                    of Social Service (NCSS) 50th
        social work To Empower Pupils to                     anniversary television feature telecast
        Utilise Potential). Together with the                over Channel News Asia.
        centre-based programmes offered
        through our three centres, more                      Through      various     school-based
        than 20,000 students had received                    programmes, SCS introduced and
        one form of service or another from                  facilitated teachers and students
        Students Care Service (SCS). Some                    of our partner schools to engage in
        key highlights and achievements of                   community service and encourage            Group work with students of Clementi Primary School
        our school social work programme for                 service-learning for the students. For
        2008 are presented below.                            example, in Peixin Primary School, a       SCS-School Partnership
                                                             group of seven students were selected      Many schools enjoyed their working
                                                             for a community service project during     relationship with SCS. For instance,
                                                             the school holidays. The students          the Head of Department (HOD) of
                                                             raised funds by collecting and selling     New Town Secondary School was
                                                             old newspapers collected from              so pleased with the work done that
                                                             nearby flats. Funds collected were          he recommended other schools to
                                                             used to buy ingredients to bake cakes      consider working with SCS. Another
                                                             for the elderly of Yishun Eldercare.       example is the Clementi Woods
                                                             The students were given ownership          Secondary School (CWSS). Through
                                                             of the project from conceptualisation      the SCS Youth COP programme,
                                                             to implementation, with inputs and         CWSS students won an award for
                                                             guidance from our social worker.           creating a board game on stopping
                                                             They gained experience running a           “thieving thoughts” at the National
                                                             project and learnt skills like planning,   Youth Council’s Youth Congress.
                                                             teamwork, budgeting and problem-           CWSS made a name for itself in the
                                                             solving.                                   community on good programmes
Youth COP – Serving, Protecting & Caring for the Community
                                                                                                        provided for its students. HODs from
        SCS-School-Community                                 Another example is the Police-             Kent Ridge Secondary School were
        Partnership                                          School Camp, “CAMP R.A.C.E                 also pleased with the quality of work
        This is illustrated through the Youth                2008” organised by the Clementi            on the girls group and had decided
        COP programme. SCS had obtained                      Neighbourhood Police Centre. The           to allocate more resources for the
        funding support from the National                    camp reached out to 100 at-risk            following year.
        Crime Prevention Council to sponsor                  students from neighboring schools.
        the programme. The programme                         SCS was invited to send students           Our social workers made it a point to
        also had a strong supporter in the                   to the camp as well as conduct             link students back to our centre so that
        Clementi Police Division. It was                     a workshop on anti-theft for the           the latter could continue to receive
        piloted in Clementi Woods Secondary                  participants.                              services and intervention during the




                                                        Students Care Service l Annual Report 2008/09
                                                                             23
HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




school holidays.   Many students                 Working with difficult client groups       Students, as key stakeholders within
from schools such as Serangoon                   Our social workers had many               the school system, were invited for
Secondary School, Holy Innocents’                opportunities to work with challenging    their opinions which were then utilised
Secondary School, Huamin Primary                 client groups, including those from low   meaningfully in shaping the contents
School, and Peixin Primary School                income and multiple-problem families      and processes of the programmes
attended and benefited from the                   and students from single parent           and services.
various programmes available to them             families. These are clients identified
at our centres.                                  and followed up from our school-          This systemic practice of engaging
                                                 based social work programme.              the different subsystems is clearly
                                                                                           featured in the classroom group work
                                                                                           mode of intervention. In the initial
                                                                                           phase, our social worker discussed
                                                                                           with the liaison person on the selection
                                                                                           of the classes. After the classes were
                                                                                           identified, there was an interaction
                                                                                           session with teachers to understand
                                                                                           the needs of the classes, including
                                                                                           the teachers’ experiences with them.
Students of Clementi Town Secondary School
                                                                                           In running the programme, the whole
                                                                                           system – teachers, students and
                                                                                           social workers - was engaged. In
                                                 Students of CHIJ St Joseph’s Convent
                                                                                           this engagement, we paid particular
                                                                                           attention to how the different
                                                 Systemic School Social Work               subsystems influenced one another.
                                                 Practice at St Joseph’s Convent           The content of each session was also
                                                 This is an illustration of our school     tailored in response to the evolving
                                                 social work practice that is systemic     needs of the class and situation, with
                                                 and sustainable. CHIJ St Joseph’s         the goal in mind.
                                                 Convent (SJC) is one of the schools
                                                 that SCS has partnered during the         This is illustrated in our work with a
Students of Ahmad Ibrahim Secondary School
                                                 last five years.                           Sec 3 NA class. The group work
Teacher-student relationship                                                               aimed to enhance class spirit and
In line with SCS’s systemic framework            In our partnership with SJC, a wide       cohesion by increasing the awareness,
adopted in working with schools, our             array of services was offered and         acknowledging,        accepting    and
social workers made deliberate efforts           programmes implemented.           The     appreciating that each one was special
to create various platforms where                conceptualisation and implementation      and unique in her views, strengths
students were able to experience                 of these programmes and services          and weaknesses, and the ability to
their teachers positively.        This           were carried out in close consultation    contribute to the team. The areas of
was observed in schools like Holy                with the school’s personnel. This had     focus were derived with inputs from
Innocents’ Primary School, Clementi              enabled us to develop programmes          both teacher and students.
Town Secondary School and Ahmad                  that were not only relevant in meeting
Ibrahim Secondary School, where                  the needs of the students, but also       Midway into the programme, a review
the students reported a more positive            complementary to the school’s efforts     session was structured with the
school experience.                               to develop and nurture their students.    teacher to understand the responses



                                             Students Care Service l Annual Report 2008/09
                                                                  24
                                       HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




of the class towards the activities and           of the school to collaborate at the       wind blow” and “catch no ball”. On
strategies used, and the processes                different levels, from listening to the   top of the usual rules of the games,
that evolved during the sessions. This            students’ needs to conceptualising,       the students had to actively practise
understanding helped the programme                implementing and evaluating the           the theme.
to stay relevant and appropriate to               programmes and services, had
the class. As the class’ responses                enabled the evolution of a meaningful     Feedback from students on the
played a critical role in influencing the          and systemic school social work           activities were good, with 95% of
programme, ensuring that the activities           practice in the school.                   the students indicating that they
were relevant helped to engage                                                              understood the group work and 100%
and sustain the students’ interest.               Group Work at New Town                    of the students being able to recall at
Involving the teacher meant creating              Secondary School                          least one message learnt throughout
a different platform for the teacher              The overarching theme for year 2008       the group work.
to bond with the class. At the end                for the Sec 2NT class was “Respect”.
of the programme, all the objectives              The action words in association with      Teachers also gave positive feedback
were achieved with 90% of the class               the theme were: i) listening actively     with regard to the behaviour of the
indicating that the programme had                 without interrupting ii) saying kind      class.   Given this progress, our
helped them.                                      words.                                    social workers brought forward plans
                                                                                            to involve students in respecting
As with many schools that we                      The strategy to help students put         and caring for the community. The
worked with, the partnership with                 these words into practice was to          students were given exposure to
SJC had been an enriching and                     involve them in familiar and enjoyable    community service in semester
fruitful experience. The readiness                games such as captain’s ball, “blow       two instead of waiting till they were
                                                                                            promoted to Sec 3.

                                                                                            Our social workers spent the entire
                                                                                            semester two to prepare the group for
                                                                                            the community service at the Centre for
                                                                                            Cerebral Palsy (formerly known as The
                                                                                            Spastic Children’s Association). The
                                                                                            tagline on “respecting all differences”
                                                                                            or RAD was used throughout the eight
                                                                                            sessions culminating in the visit and
                                                                                            service to CCP. The feedback received
                                                                                            included, “It was an experience and it
                                                                                            is helpful for us. I have learnt a lot of
                                                                                            things”, “I think it is great and fun. I
                                                                                            learnt how to take care of them. And
                                                                                            it is a bit tired. The people who take
                                                                                            care of them is more tired than me.”

                                                                                            In linking the students back to our
                                                                                            centre, we had 15 students attend a
                                                                                            year-end camp organised by trainee
                                                                                            teachers from NIE (National Institute
 Students of New Town Secondary School performing community work




                                            Students Care Service l Annual Report 2008/09
                                                                 25
HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




of Education). Some qualitative            Support and Motivation. Some                 exchange, in particular, by being at
comments from the students are, “I         domains were given more time                 their level instead of playing the expert
want the camp to be longer.”, and          based on the expressed needs of the          engaged to ‘fix’ them. This helped in
“Thanks a lot for the effort for us!       students.                                    building rapport. Instead of feeling
I really love the people who were                                                       being singled out to be placed on the
with us throughout the camp. I love        The group was, by and large, a               programme, some students indicated
them.”                                     good class to work with. Purposeful          that they actually looked forward to
                                           learning took place for almost all the       attending the FACETS programme as
Connecting students back to centre-        participants in this class-based group       they found the content helpful. Indeed,
based activities would continue as         work. There was an overall increase in       such feedback was encouraging to
one of the two-pronged approaches          the number of students who indicated         their teachers and our staff.
to engage the students. Further work       positive changes through the post-
also needed to be done in reaching out     programme evaluation.
to students who were more resistant,                                                    YOUTH PROGRAMME
but who would benefit from being            Apart from the positive quantitative
linked to the centre through soccer or     feedback from the class, our social          Guidance Programme
other activities.                          workers observed that the students           The Guidance Programme (GP) is a
                                           were generally receptive and able            six-month mandatory counselling and
FACETS Programme at ITE College            to follow through the activities             rehabilitative programme that aims
East (Simei)                               enthusiastically. Despite having to          to help young offenders recognise
ITE College East (Simei) was the first      interact with classmates who do not          the seriousness of their offence and
ITE that we worked with on a class-        belong to their natural groups, they         to equip them with the appropriate
based programme. The experience            managed to remain respectful towards         life-skills to help them overcome
was enriching, as insights were            each other. This statement was made          their vulnerability to crime. In 2008,
gained on the issues that older            in relation to the observation that          we handled a total of 175 cases. The
youths grappled with, and we had           jeering or laughing at each other was        following stories illustrate the work we
the opportunity to practise helpful        kept to a minimum. The students were         do with our clients and their families.
approaches as we work with them.           able to socialise with one another and
                                           appropriate to the context.
FACETS (Family and Community
Empowering Together with School) is        The group was generally motivated
an intervention framework comprising       as many students had indicated their
class-based group work, home visits        intention to score GPA 3 and above to
and individual casework (as needed).       boost their chances of getting a good
This programme was introduced to           industrial attachment. They were able
the ITE last year. The different modes     to reflect on the activities carried
allowed for issues in the different life   out by recording their thoughts in
spaces of the students - individual,       the journals provided. In doing so,
home and school - to be addressed.         ideas and learning points that they
                                           could relate with were integrated
SCS partnered the ITE to reach out         and internalised into their context for
to and support its Year One students,      learning.
focusing on the five domains identified
for intervention - Self Esteem, Stress     Our staff’s facilitating style contributed
Management, Self Image, Social             to the construction of a meaningful          Cultivating patience and self-control




                                      Students Care Service l Annual Report 2008/09
                                                           26
                                           HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




                                                    Xena expressed her wish for more           The final family session was one of
                                                    attention and love from her parents,       affirmation and expression of hopes.
                                                    something they used to do when             Xena’s parents shared on how they
                                                    she was younger. Our social worker         noticed that she had changed and
                                                    helped Xena to see that her actions        they expressed their love for her. The
                                                    had resulted in a poorer relationship      session ended on a positive note
                                                    with her parents instead of achieving      and agreement that family members
                                                    the “positive” attention that she          should be open to communicate with
                                                    desired.                                   one another and not through a third
                                                                                               party.
                                                    A few sessions later, Xena sought the
                                                    help of our social worker to convey        Xena’s father wrote, “It has enabled
                                                    to her parents, the motive behind her      us to better understand my daughter’s
                                                    actions. Xena felt that her parents        thinking and behaviors; especially
                                                    would be more open to listening to the     through the social worker’s feedback;
Learning to respect and work with one another
                                                    social worker since she had difficulties    I’ve got the insight of things that
                                                    communicating with them. Our social        my daughter doesn’t share with us.
Xena’s story                                        worker was happy to oblige. Xena’s         The GP in my opinion is one of the
                                                    parents were surprised to learn that       best things that I’ve come across in
Xena was referred to the GP for shop                she felt uncared for. They shared why      helping me get to know my daughter
theft with her friends. Our social                  they had decided to be stricter with       better and in helping her. I’m grateful
worker noted that Xena came from a                  her for fear that she would “walk the      for the help the GP has provided us;
fairly well to do family and could afford           wrong path”. They did not expect that      and my sincere thanks to all the social
to purchase the item. She thought it                this stance had resulted in her feeling    workers, especially Miss Chen.”
might be a case of peer pressure.                   uncared and unloved.
                                                                                               “We are glad that the programme
Although Xena’s father was often                    Xena and her parents attended a            helped Xena, thanks to all the social
overseas due to work commitment,                    “Parents and Teens Workshop”.              workers, especially Ms Lyn Chen”,
her mother was supportive and would                 Together, they learnt more about           Xena’s mother wrote in the feedback
co-operate with the social worker.                  communication skills. More                 form.
However, Xena often remarked that                   importantly, they realised that it
her parents did not care for her but                was time for them to understand            Benny’s Story
refused to elaborate further. During                and communicate more with each
a school meeting, Xena displayed                    other. Xena’s father took the initiative   Benny was placed on the GP for
rudeness and made funny faces,                      to spend more time with her. Her           fighting. His initial school report was
especially when her father was                      parents also decided to be more            riddled with poor conduct and school
talking.                                            open in expressing their feelings of       performance. Besides his defiance,
                                                    care and concern. On her part, Xena        he bullied and played truant. He often
During the individual sessions, our                 responded by being more responsible        challenged authority and spouted
social worker explored with Xena                    by informing her parents of her            profanities in school.
her relationship with her parents and               whereabouts after school, and was
discussed her behaviour observed                    more willing to share her feelings with    Through the counselling sessions,
during the school meeting. Xena                     them.                                      Benny was assessed to have poor
admitted during a session, “I stole                                                            anger management skills. He would
because I want my parents’ attention.”                                                         often lose his temper over trivial



                                                Students Care Service l Annual Report 2008/09
                                                                     27
HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




matters. Initially, the counselling    Fortunately, our team of social workers       Benny was also “sent” to attend Camp
sessions were focused on trying        skilfully took control of a tense situation   Vision, an annual camp that aimed to
to help him manage his anger and       by talking to his friends upon their          make a difference in the lives of at-
improve his performance in school.     arrival. Our social workers facilitated       risk students. Through many outdoor
Both issues were challenging for our   a meeting with both students involved         activities, participants learnt to work
social worker to work on and it did    to settle the matter. They apologised         with each other and learnt valuable
not help that Benny himself found it   to each other. Benny was reminded of          life skills. Benny thoroughly enjoyed
difficult and was unmotivated to work   the serious consequences and given            his experience. In fact, he performed
on them.                               a stern warning. At the same time, our        so well that the organisers of Camp
                                       social worker in-charge affirmed his           Vision invited him to be groomed as a
Benny’s negative behaviour escalated   courage to forgive and forget.                youth leader for the next camp. Benny
when a skirmish with another student                                                 was very proud and happy with the
broke out at one GP group work         The later half of the one-year                honour. He has since attended follow
session. Tempers flew and led to        intervention, with Benny focused              up activities as part of the leadership
a challenge to fight. Benny, in a fit    mainly on helping him to manage his           training.
of rage, summoned the help of his      anger. The use of consequences as
friends ‘to settle the issue’.         well as identifying anger cues were           Benny ended the year by successfully
                                       some of the tools tried. At the same          graduating from the GP. He also
                                       time, our social worker advised Benny         did well in his examinations which
                                       to contact him if he was in any sticky        enabled him to be enrolled in ITE
                                       situation and unable to find a solution.       Bedok. He is currently studying
                                       This worked. Several times, Benny             Facility Engineering. Benny frequently
                                       called his social worker and looked           returns to SCS to look up his social
                                       him up to seek the latter’s guidance.         worker. They continue to maintain
                                       The fact that he had learnt to delay          close contact, often meeting over a
                                       his reaction and to seek help was a           drink or a meal.
                                       huge first step towards constructive
                                       management of his anger.                      The journey with Benny had been
                                                                                     a long and arduous one, but the
                                       In school, Benny’s poor behaviour             outcome was especially satisfying
                                       led to a suspension. 2008 was his             and fulfilling for our social worker
                                       N-level year and Benny risked not             who knows that his work has made
                                       being able to sit for his examinations        a critical difference and prevented a
                                       as a result of the suspension. Through        young life from tipping over the edge.
                                       intensive counselling, pep talks and
                                       encouragement, as well as facilitating        Benny’s social worker said, “One
                                       meetings with the school personnel,           has to ride through the tough times
                                       Benny was allowed to return to school         and take the slow walk, if necessary.
                                       provided he fulfilled the conditions           There is always a light at the end of
                                       set. It was tough as little skirmishes        the tunnel. Grit your teeth and don’t
                                       happened in the lead up to his N-level        give up. I believe in my student, and I
                                       examinations. However, student and            know that some day, he will believe in
                                       social worker persevered through the          himself too.”
                                       tough times together, and Benny was
A GP group work in action              able to sit for his examinations.



                                  Students Care Service l Annual Report 2008/09
                                                       28
                                            HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




Project GIFT                                           experiences that a polytechnic student
Project GIFT, or Giving through                        could enjoy. Some of the students
Interaction, and Fund-raising through                  were impressed with the campus and
Trading, is a pioneer project-style                    voiced their wish to do well in their
group work for students undergoing                     studies and enrol in a polytechnic in
extension in the Guidance Programme                    future. The students also participated
at Clementi Centre. This project is                    in our EPS activities to gain a better
intended for the students to achieve                   understanding of the children that
                                                       they were raising funds for.

                                                       The girls themselves suggested using
                                                       the Internet platform to create publicity.
                                                       Creating the website content was time-
                                                       consuming as it required the students
                                                       to think of attractive descriptions and
                                                       pricing. Working on the website was          Good support for the flea market sale

                                                       a good learning experience for them.
                                                                                                    week project. At the celebration, they
                                                       They had planned to sell home-
                                                                                                    presented the money to the Centre
                                                       made cupcakes, hand-made paper
                                                                                                    Director, who complimented them on
                                                       flowers and second-hand clothes, all
                                                                                                    their achievement and thanked them
                                                       donated by friends, families and SCS
                                                                                                    for their outstanding effort.
                                                       volunteers, besides the postcards
                                                       designed and made by them.
                                                                                                    All the girls were satisfied that they had
                                                                                                    completed the project successfully,
Handmade publicity materials for the flea market sale   Project GIFT culminated in a
                                                                                                    and had the opportunity to learn to be
                                                       flea market sale at Tanglin Mall.
                                                                                                    responsible, and put their creativity,
personal growth by teaching them to                    Preparation for the flea market sale
                                                                                                    skills and talents to good use. More
take responsibility for their actions                  was administratively and logistically
                                                                                                    importantly, they had successfully
and creating opportunities for them                    intensive as the girls had to complete
                                                                                                    graduated from GP.
to feel a sense of achievement and                     tasks such as stock-taking and
success.                                               recording of the goods to be sold,
                                                                                                    Project ONE
                                                       determining the price and price-
                                                                                                    Project ONE, in its fifth year of
Four out of five girls selected for Project             tagging, and producing publicity flyers
                                                                                                    operation, was launched to provide
GIFT completed it successfully. These                  for dissemination. It was a successful
                                                                                                    emotional and informational support
girls had been placed on the GP since                  project and the students fed back that
                                                                                                    to students taking the O- and N-level
January 2008. This project called                      they enjoyed the entire experience
                                                                                                    examinations. It arose from a survey
for collaboration with the Singapore                   despite the hard work and sacrifices.
                                                                                                    in 2004 involving 286 students, from
Polytechnic (SP) and the Educational
                                                                                                    three schools, taking their “O” level
Psychology Service (EPS) in SCS. A                     In all, Project GIFT raised $621 for the
                                                                                                    examinations. The findings showed
session was held at SP where an SP                     EPS programme. It was a credible
                                                                                                    that 68% of the students experienced
lecturer taught the students to use                    sum raised within three weeks. A
                                                                                                    stress to a large extent. Project O was
“Adobe Photoshop”, a multimedia                        mini celebration was held by the
                                                                                                    designed and developed to provide
design tool, to create their Postcard                  group. The girls baked muffins to
                                                                                                    relevant and responsive services to
design. Our social workers mediate in                  share, counted the money collected
                                                                                                    support the students.
their learning by pointing out positive                and watched a video of their three-



                                                 Students Care Service l Annual Report 2008/09
                                                                      29
HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




Positive feedback from students                   to-success stories of Olympians         revealed that they found the session
provided the impetus for the Project              and offered tips and advice on how      helpful, especially the various stress-
to be run yearly since then. In 2006,             to relieve stress and manage their      coping methods based on the 4Rs:
the project extended its reach to                 expectations.                           “Relate”, “Recharge”, “Reward” and
include students sitting for their “N”                                                    “Relax”.
level examinations and was renamed                The roadshows also served to
Project ONE.                                      publicise Project ONE’s support         The SMS Buddy Support service
                                                  services such as the website and        was an interactive messaging service
Last year, Project ONE took the form              the SMS Buddy Support service.          for students to receive support from
of roadshows, SMS Buddy Support                   Students were invited to sign up for    counsellors and trained volunteers for
Service, distribution of postcards and            the latter, which was open to anyone    their exam stress-related concerns.
website offering relevant information             and was a free service. Other support   The service ran from August to
to support students.                              services such as blogging and online    November 2008. A total of 1,341
                                                  counselling, offered by Project 180     students from 8 schools signed up
Roadshows were brought to 10                      (a partner of Project ONE), were        for the SMS Buddy Support Service.
secondary schools. The roadshows                  also highlighted to the students. In    Feedback indicated that 89.9% of
comprised stress-management talks                 general, the response of the students   those who used the service found
that were themed around the 2008                  was very positive, with over 90% of     it helpful to them during the exams
Beijing Olympics. This provided                   them in each school indicating in a     while 88.3% felt encouraged by the
relevance and inspiration for the                 simple survey that they found the       SMS broadcasts, and 82.2% found
students. The speakers shared failure-            talks beneficial. The feedback forms     that the counsellors’ replies helpful.

                                                                                          Postcards with stress-management
                                                                                          tips and Project ONE website address
                                                                                          were distributed to 55,000 students
                                                                                          from 147 secondary schools in
                                                                                          Singapore. The postcards also served
                                                                                          as an invitation to visit the Project
                                                                                          ONE website for more information on
                                                                                          how to cope with exams.

                                                                                          The Project ONE website offered in-
                                                                                          depth information to students on
                                                                                          coping with examination stress, time
                                                                                          management, learning styles and
                                                                                          testimonies from “exam overcomers”
                                                                                          among other things. It was an
                                                                                          extension of the stress-management
                                                                                          tips offered during the roadshows.
                                                                                          This service allowed students access
                                                                                          to more helpful information anytime,
                                                                                          especially since the Internet was a
                                                                                          popular medium among students.

Project One roadshow at Yuying Secondary School




                                              Students Care Service l Annual Report 2008/09
                                                                   30
                                        HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




Overall, Project ONE offered multiple         in competition. Friendly matches were       to win. He would be rude to friends
platforms to students in ways that            organised subsequently to provide the       and sometimes to the volunteers.
have been affirmed as helpful and              boys sufficient practice to improve          However, he enjoyed reading books
beneficial to them.                            their skills. Such opportunities would      with many pictures but disliked writing
                                              continue to be provided to them             and avoided pronouncing new words.
Soccer Club                                   as part of healthy and meaningful           The volunteer who was attached
Soccer clubs were operated at Yishun          engagement and development.                 to him observed his strengths and
Centre and Clementi Centre to engage                                                      weaknesses. He would reward Raman
some of our male students that we                                                         with colourful stickers whenever
outreached to in the various schools.                                                     he showed effort to write and read
Our staff spent time in the field to           CHILDREN’S PROGRAMME                        new words. To sustain his interest
play soccer with the boys, build                                                          and progress, Raman was invited to
rapport, and understand some of their         Reading Stars                               continue with Reading Stars after he
difficulties. Besides equipping them           Reading Stars is a well-received            had completed the 10 sessions.
with better soccer skills by engaging         programme for children aged 7-10
volunteer soccer coaches, the boys            who are weak in their reading skills        During the second cycle of Reading
were also taught life skills.                 and have difficulties in their social        Stars, Raman was more participative
                                              skills. This programme at our centres       and appeared able to control his
                                              provided a good platform for them to        feelings. He worked well with rewards
                                              learn social skills and also promote        and motivation. Positive affirmation
                                              the joy of reading.                         from the volunteers boosted his
                                                                                          self-esteem. He was more willing to
                                              Many children who attended the              participate in group activities and
                                              Reading Stars looked forward to             expressed his emotions positively.
                                              the weekly session. They enjoyed            He showed great improvement in his
                                              the activities and the individualised       learning as he now enjoyed reading
                                              coaching from the volunteers.               very much and would try to pronounce
                                                                                          new and difficult words.
                                              Raman was a Primary 4 boy, known
                                              to our Yishun Centre staff through the
                                              school social work programme. At
                                              school, he was observed to display
                                              inappropriate and negative social
                                              behaviours. He also lacked confidence
                                              and motivation in his studies. Raman
The Yishun Centre soccer team members
                                              was linked to our centre and was very
                                              happy to come for the programme.
Our Yishun Centre team participated           He would come in very early to chat
in a soccer tournament organised              with our volunteers.
by AWWA. From this tournament,
we discovered that our teams were             Raman       had      some     difficulties
not lacking in “fighting” spirit. Short        participating in group activities. He
of a few goals, the team as a whole           often refused to take part and would
had learnt a great deal from the              express anger. He did not know how
tournament and gained good exposure           to articulate his feelings when he failed   Reading Stars programme




                                          Students Care Service l Annual Report 2008/09
                                                               31
HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




                                                    Celebration for pre-teens of Yishun        AL’s Story
                                                    Centre.                                    The night cycling activity was organised
                                                                                               as a support service to school social
                                                    Months before the event, the pre-          work cases. Initially, our social worker
                                                    teens were asked to brainstorm on          was concerned that AL would not toe
                                                    what they would like to do and what        the line, given his record. Surprisingly,
                                                    games they intended to organise for        during the activity, he displayed
                                                    the younger children of the centre.        strong leadership skills and took care
                                                    Many interesting ideas were received       of fellow students. He was given a lot
                                                    but finally, the group decided to put up    of affirmation by the adults.
                                                    performances and organise interactive
                                                    games for the children. The pre-teens      Not long after that, AL was suspended
                                                    were divided into five groups to focus      indefinitely from school. His mother
                                                    on magic tricks, performing with glass     approached SCS for help in counselling
                                                    instruments, playing the recorders,        her son, following a recommendation
Assemble the puzzle and beat the clock
                                                    and singing. Together with the adult       from AL’s Vice-Principal. AL was
                                                    volunteers, they diligently practised      suspended for fighting in school and
                                                    for weeks. All the pre-teens worked as     defying school authority.
                                                    a team and showed responsibility by
                                                    putting up a memorable performance         The rapport established earlier during
                                                    for the children to celebrate Children’s   the night cycling put AL more at ease
                                                    Day.                                       with our social worker. She was able to
                                                                                               discuss with him the various options -
                                                    Parents of the pre-teens were enlisted     a change of school, attending private
                                                    to make puzzle sets. They were also        school, taking up employment, opting
                                                    invited to attend the event with their     for early NS enlistment or joining
                                                    pre-teens to support and motivate          Youth Link to learn a skill.
                                                    the younger children during the
                                                    Puzzlethon Competition. It was a           After candidly going through the pros
                                                    good and meaningful experience for         and cons of each option, AL decided
Participants and volunteers of the Puzzlethon       the pre-teens, parents and volunteers      that he wanted to return to school. He
competition                                         who took part. There was much fun,         expressed a willingness to comply with
                                                    bonding and teamwork amongst the           the school’s conditions. Our social
                                                    participants and helpers.                  worker then prepared him for a school
During the consolidation session                                                               interview. In addition, she arranged
with parents, Raman put on his best                                                            for him to role play the interview with
behaviour and participated in a song                                                           an adult. He was coached on his tone,
item for parents. It was heartening to              CASEWORK AND                               body language and attire. Prior to the
see the vast improvement in his social              COUNSELLING                                school interview, our social worker
skills and learning as a result of his                                                         had updated the school personnel on
participation in Reading Stars.                     The following illustrates the benefit of    the work with AL and his progress. Our
                                                    our casework and counselling service       social worker also provided support
Trampoline Club                                     offered to students.                       to AL and his mother by attending the
The Club organised Puzzlethon 2008                                                             school interview with them.
in conjunction with Children’s Day




                                                Students Care Service l Annual Report 2008/09
                                                                     32
                                 HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




AL did well during the interview. He      c o n s u l t at i on and counsel l i ng,    and iv) improve auditory processing
was polite in answering the questions     intervention programmes that focused         and memory skills. Complementing
and agreed to commit to observing         on cognitive and literacy development,       the SLSP is the Read with Me
the school rules. Since then, he          developmental camps, as well as talks        Programme (RWM) which aims to
attended school regularly. His mother     and workshops pertaining to learning         provide preschoolers with a hands-
also noticed that he had toned down       difficulties and special needs.               on and stimulating environment to
and was managing his temper better.                                                    develop both receptive and expressive
There was an occasion when AL             Consultation and Assessment                  language through thematic sessions,
lapsed into misbehaviour and was          There were 99 full cognitive
suspended once again. However, he         assessments carried out last year
was remorseful and requested for a        to understand the students’ areas
session with the discipline master        of strengths and difficulties as
who gave him another chance.              well to determine the presence of
                                          learning difficulties. This number
It has been a year since AL returned to   was a significant increase from 44 in
the classroom and happily, he is still    2007. Two Schools, Yu Hua Primary
attending school. He has put in much      and Monfort Junior, also engaged
effort to comply with the school rules    our services to assess a total of
so far, and there has been no adverse     22 students. Besides an increased
report from the discipline master.        number of referrals from schools and
                                          parents requesting for assessments,
Meanwhile,      our  social   worker      there was also effort made to provide
                                                                                       Dazzle & Delight Camp: students with their very own
continues to journey with AL and          assessments to other students                special rainbow fishes
attend to his other emotional issues.     already placed on our programmes
Given his response so far, we are         but had not been assessed at point
hopeful for AL.                           of referral for various reasons. Such
                                          an assessment helped to further
                                          understand their level of cognitive
EDUCATIONAL                               ability and provide insights into some
                                          of their problem-solving processes.
PSYCHOLOGY SERVICE                        This is helpful in assisting staff to plan
                                          intervention and follow up plans.
The Educational Psychology Service
(EPS) is a core service provided          Specialised Learning Support and
by SCS to serve students who              Read with Me Programmes
have learning difficulties and are         Both programmes continued to serve
studying in mainstream schools.           mainstream students aged 5 to 10
The team also provided professional       and who experienced difficulties              Rhythm & Rhyme: students attempting to form a
consultation services to 553 parents,     coping with their learning. The aims         mystery word
schools and other service providers.      of the Specialised Learning Support
Our Educational and Counselling           Programme (SLSP) are i) to promote           and above all, instill an interest in
Psychologists and Learning Support        language acquisition and literacy            reading. The SLSP and RWM served
Specialists, served 1,178 clients         development, ii) sharpen attention           a total of 151 and 58 students
during the reporting year through         and concentration, iii) promote logical      respectively. Some comments are as
psycho-educational       assessment,      thinking and accurate perception,            follows:



                                     Students Care Service l Annual Report 2008/09
                                                          33
HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




                                                     “Since joining the SLSP, my son has                another in a team, and the reminder
                                                     enjoyed the other programmes as                    for them to “Think ! Think! Think!”.
                                                     well, e.g. outings, that have helped in
                                                     his experiential learning.”                        Although our students were from
                                                              - Mdm See, mother of F, 7 yr old boy      mainstream schools, they had
                                                     ”It developed her interest                and      difficulties coping with mainstream
                                                     determination in learning                 new      curriculum and were rarely given
                                                     things."                                           opportunities to engage in tasks that
                                                                   - Mr Lee, father of girl, 7 yr old   match their abilities and to experience
                                                                                                        learning positively. Hence, in addition
                                                                                                        to the above camps, task challenges
                                                                                                        were      organised.    The     Domino
                                                                        --          7                   Challenge, a collaboration with Nan
                                                                                                        Hua Primary School saw 39 students
                                                     Developmental and Enrichment                       from SCS and 50 Nan Hua Primary
Brain Booster Camp: students with their robots
made of recycled materials                           Camps/Programmes                                   School students taking part in the
                                                     The Dazzle and Delight, Brain Booster,             challenge held at the school hall. The
                                                     and Rhythm and Rhyme camps were                    Principal of Nan Hua Primary, Mrs Lee
                                                     planned and organised for our centre-              Hui Feng, expressed great interest in
                                                     based students. These programmes                   future collaboration as she similarly
                                                     arose out of the previous year’s
                                                     efforts to promote students’ interest
                                                     in learning beyond the classroom. The
                                                     camps took on a holistic approach to
                                                     develop social, language and thinking
                                                     skills through creative, fun and
                                                     challenging tasks. Students enjoyed
                                                     stories, poems, tongue twisters,
                                                     songs and role plays. Their thinking
                                                     and reasoning skills were stretched
                                                     with     puzzles,   mazes,     riddles,
                                                     anagrams, flying-saucer building
Brain Booster Camp: students brainstorming on        projects, science experiments and
jungle survival                                      supermarket visits during the Brain
                                                     Booster camps.

“He can read on his own more                         A total of 6 camps were organised to
confidently and can recognize and                     benefit 128 students from our three                 EPS team conducting a training session
pronounce words better.”
                                                     centres. Feedback indicated that they
             - Mrs Su, mother of JS, 7 yr old boy
                                                     enjoyed the camps. It was heartening
  “The structured programme has                      to note that they were able to recall              valued the opportunity for students to
improved her reading greatly”                        the values learnt, like turn taking,               develop perseverance and confidence,
            - Mdm Ang, mother of R, 9 yr old girl    practice, perseverance, helping one                and express their creativity.




                                                 Students Care Service l Annual Report 2008/09
                                                                      34
                                            HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




                                                       regular consultations and supervision     alongside our staff. Besides the many
                                                       to help parents manage children with      individuals who stepped forward to be
                                                       very challenging behaviours and           a part of SCS, we have many corporate
                                                       related issues.                           organisations which support us in
                                                                                                 terms of sponsorships and employee
                                                       Students Care Service Central             involvement in our programmes. We
                                                       2008 had also been a year of              share below, some of our work which
                                                       anticipation as SCS prepared to           involves our volunteers and corporate
                                                       expand our services. With the             partners.
                                                       support of the National Council of
                                                       Social Service, SCS was allocated         Together for the Community
                                                       part of the Civic and Community           Since 2006, Hong Kong and Shanghai
                                                       Institution space at Central Plaza in     Banking Corporation Limited (HSBC)
Official opening of Social Service Hub at Central       Tiong Bahru. This aptly named Social      has partnered Students Care Service
Plaza                                                  Service Hub houses seven voluntary        (SCS) to reach out to and support
                                                       work organisations and took on a          children in the community.      This
Training                                               shared service concept. This turnkey
During the year, 24 talks and workshops                                                          partnership has its beginnings in
                                                       project had the advantages of cost
were conducted for 553 parents,                                                                  a reading cum social skills training
                                                       sharing and synergy for integrated
volunteers and professionals on                                                                  programme (Reading Stars) for low-
                                                       service delivery to clients in a hub.
various topics such as understanding                                                             progress readers in the Hougang
                                                       SCS Central aimed to i) provide one-
and working with children with special                                                           community.
                                                       stop service offering psychological
needs, assessment and intervention                     assessments and holistic programmes
for students with Attention Deficit                                                               Reading Stars was started in 2006 to
                                                       to meet the needs of students in
Hyperactivity Disorders, Autism and                                                              provide a structured and encouraging
                                                       their social, emotional and cognitive
Dyslexia. Topics like communication                                                              environment for low-progress readers
                                                       development and ii) support students
skills, raising self-esteem, supporting                                                          to learn to read and socialize with
                                                       and their families through counselling,
children in their learning journey and                                                           their peers. Volunteers from HSBC
                                                       consultation and connection to
understanding the psychological                                                                  come to SCS (Hougang Centre) for
                                                       community resources.
development of children benefited                                                                 8 consecutive weeks to do buddy
parents. Information and educational                                                             reading with the students during
                                                       We are excited to serve more clients
sessions      were     conducted     for                                                         each run of the programme. Given
                                                       through this new centre and to journey
visitors from Asian Women’s Welfare                                                              the regularity of the programme, the
                                                       with students and enable them to
Association, Ngee Ann Polytechnic’s
                                                       maximise their potential.
School of Humanities, Children’s
Cancer Foundation, Singteach and
the National Institute of Education.
                                                       VOLUNTEERS AND
From the feedback received, training                   CORPORATE PARTNERS
and education sessions continued to
be a valuable platform for professionals               Our three centres work with some
and parents alike to gain knowledge,                   400 volunteers to help us extend our
share ideas and spark different                        reach to students and youths through
approaches to work with students by                    various activities and programmes.
considering their individual differences               The volunteers come from all walks
and needs. More important are the                      of life and are committed to serving      HSBC volunteer at SCS




                                                   Students Care Service l Annual Report 2008/09
                                                                        35
HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




commitment of volunteers was critical      space, enabling us to better meet the
to its success. This commitment            needs of our students. On top of all
was more than forthcoming amongst          these, there were other joint projects
the volunteers from HSBC. Without          in the form of educational outings and
fail, every Saturday a group of them       Christmas parties for our children.
would selflessly spend their Saturday
mornings reading with our children.        All in all, the last 4 years has seen
The fruit and joy of the experience was    the blossoming and deepening of the
evident in the smiles and eagerness of     partnership between HSBC and SCS.
both the children and volunteers.          It is a partnership that SCS deeply
                                           appreciates as the commitment,
Since then, the partnership between        thoughfulness and fervour of HSBC
HSBC and SCS has grown and                 have been invaluable.
developed to reach out to more
children and in more communities.          Partner in Service
Reading Stars saw the completion           Since 2002, Sembawang Shipyard            A 2day-1night camp-at-the-zoo for children supported by
of its 5th run in 2008, serving 100                                                  Sembawang Shipyard
                                           Pte Ltd has been a corporate partner
students. A new initiative – GOSH!         of our Yishun Centre. The Shipyard
(Great Outdoors School of Habitat), a      had committed manpower, time,
programme that marries learning and                                                  Fitness First for Youths
                                           funds and expertise to support SCS
the great outdoors providing different                                               A team of Fitness First dance
                                           (Yishun). Examples of joint community
learning opportunities for children,                                                 instructors volunteered their time
                                           projects include U.Me.Christmas;
was launched in SCS – Clementi and                                                   and services to conduct a series of
                                           2D-1N Camp-at-the-Zoo and Make-
Yishun Centres.                                                                      6 dance workshops for the benefit of
                                           It-Happen Charity Carnival. The
                                                                                     a group of youths from our Clementi
                                           management and staff of the Shipyard
HSBC also contributed to the success                                                 Centre. Beginning in March, the
                                           possessed a keen spirit of service and
of SCS’ first Celebrating Family! event                                               youths enthusiastically attended
                                           community involvement. Our projects
on 8th March 2008. This event saw                                                    the weekly workshops and high
                                           went beyond mere sponsorship;
HSBC volunteers interacting with 45                                                  energy dance sessions guided by
                                           volunteers    from     the    Shipyard
families from SCS for a morning of                                                   professional instructors. The youths
                                           participated actively in organising the
fun and learning. The objective of this                                              had a great time interacting with the
                                           projects and interacting closely with
event was for parents and children to                                                instructors and had indicated that
                                           our children.
learn and experience ways in which                                                   they looked forward to each session.
they can create positive shared                                                      A mini-farewell party was organised
                                           Over the years, solidarity and
experiences. Apart from programmes,                                                  for the instructors and youths after
                                           camaraderie had been built between
SCS (Hougang) also benefited greatly                                                  the last workshop. It was to celebrate
                                           the staff of both organisations. The
when a team of HSBC volunteers                                                       and appreciate all the hard work and
                                           Shipyard’s volunteer coordinator
refurbished our activity hall, classroom                                             fun. All in all, the youths truly enjoyed
                                           summed up their experience of our
and play therapy room. Working on                                                    this valuable and unique opportunity.
                                           youths and children who were invited
two shifts, they cleaned, re-organised,                                              It was a fitting partnership, indeed!
                                           to perform at a bursary award function:
and also commissioned minor                “We had a great time with the kids and
renovation works to create a more          youth who have mixed well with our        Podz Youth Mentoring
conducive environment for our youth        volunteers. We are impressed to see       Podz Youth Mentoring is a one-year
and children. This has resulted in a       so many talented youths and children      mentoring programme for boys and
more comfortable and well-utilised         in the group.”                            girls from the Singapore Boys Home



                                      Students Care Service l Annual Report 2008/09
                                                           36
                                  HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




                                                                                     youth’s interests, and hobbies; and
                                                                                     securing the youths’ commitment in
                                                                                     the programme.

                                                                                     The Podz Girls’ Home Mentoring
                                                                                     Programme commenced in July 2008,
                                                                                     supported by 18 mentors. Most of the
                                                                                     mentors found the session helpful as
                                                                                     it gave them an opportunity to start on
                                                                                     a right footing and build rapport with
                                                                                     the girls’ parents. This was followed
                                                                                     by the formal mentoring sessions.

                                                                                     Holding on to the belief that a good
                                                                                     mentoring programme requires a
                                                                                     team of close-knit mentors, our social
                                                                                     workers organised regular gatherings
                                                                                     before the commencement of
                                                                                     mentoring sessions. Such informal
                                                                                     contacts provided time and space
                                                                                     for our social workers to support
                                                                                     and encourage our mentors. Ten
                                                                                     mentors also attended the Annual
                                                                                     Podz Networking session. Our social
Mentors of Podz                                                                      workers found the group of mentors
                                                                                     cohesive and they enjoy being part
and Singapore Girls Home.        The       sessions last year. Our mentors fed
                                                                                     of the group. This was helpful to
programme is heavily dependent on          back that the training was useful,
                                                                                     sustaining them.
volunteer mentors. In 2007, Podz had       had met their learning needs, and
26 mentors while in 2008, we had 35        they could apply the knowledge
                                                                                     Over time, the mentors met up with
mentors.                                   learnt. Besides the monthly training
                                                                                     their mentees in group and individual
                                           and support, we organised an activity
                                                                                     sessions. However, mentors had
Building on the experience of Podz         at Far East Plaza to familiarise our
                                                                                     difficulties reaching out to mentees
2007, there was a sharper and more         mentors with local youth culture.
                                                                                     who were discharged from the Homes.
stringent selection criteria to ensure
                                                                                     Hence, it was important for mentoring
suitable mentors for the next cycle. On    Before the programme commenced,
                                                                                     to begin when mentees were still
top of hosting an information session      our social workers made several trips
                                                                                     staying in the Home to build a strong
for all potential volunteers, individual   to the Girls Home for Focus Group
                                                                                     rapport and to minimise the outreach
interviews were conducted to aid the       Discussions (FGDs) and individual
                                                                                     difficulties once they leave the Home.
screening and selection process.           meetings for the purposes of explaining
                                                                                     Many mentees changed contact
                                           Podz Youth Mentoring Programme
                                                                                     numbers or were not free to meet
The experience of Podz 2007                and its requirements; assessing
                                                                                     up. Our social workers kept in close
highlighted the need for continued         the level of mentoring required;
                                                                                     and constant contact with mentors to
training and support for mentors           gathering information on the youth’s
                                                                                     provide support and assistance.
throughout their mentoring journey.        relationships with family, friends and
Hence, we scheduled more training          school / work; understanding the



                                      Students Care Service l Annual Report 2008/09
                                                           37
HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




                                                                                                “I enjoyed the seminar workshops. I’m
                                                                                                going to apply some of the ideas in
                                                                                                my work this weekend.” (Lucy Chia)

                                                                                                School Social Work: A Guide
                                                                                                To Programme Planning and
                                                                                                Evaluation
                                                                                                As part of our on-going efforts to
                                                                                                contribute to the body of local literature
                                                                                                in school social work, SCS launched
                                                                                                its latest publication in November
                                                                                                last year at the NCSS Members
                                                                                                Conference. The guide had school
                                                                                                social work practitioners as its target
                                                                                                readers. The guide “aims to render
                                                                                                programme planning and evaluation a
                                                                                                lot less painful and a lot lighter than
                                                                                                it seems.” It received the strong and
Professional Seminar on: “Discovering the Rhythm in You: The Practice of Group Work”
                                                                                                generous support of the NCSS which
                                                                                                had appointed SCS as a Centre
                                                                                                of Specialisation for School Social
The programme called for immense                       Given the nature and theme of the        Work. Following the publication, a
patience and perseverance from our                     seminar, much time, effort and energy    workshop was organised for some
mentors. While they acknowledged                       were expended by the organising          50 practitioners on the same topic.
the challenges and were willing to                     team to ensure its success. Indeed
make sacrifices, we salute their                        our staff team did remarkably well,
passion and commitment to help the                     and presented a very successful
youths adjust back to their families                   seminar. Six of our very own staff
and society and we commend them                        members presented at several
for their compassion.                                  workshops including one panelist.
                                                       Another team of staff members was
                                                       instrumental in the publication on
SPECIAL PROJECTS/                                      “Tips on Starting a Group” which was
                                                       distributed to all participants at the
EVENTS
                                                       seminar. Some feedback received
                                                       included:
Discovering the Rhythm in You: The
Practice of Group Work
                                                       “Very well-organised. You’ve a great
As part of our biennial professional                   team of staff!” (Lynette Balotta)
seminar series, SCS organised
the     above-mentioned     two-day                    “I know a lot of work went into
seminar in September attended by                       organising this seminar. Thank you
200 participants. The seminar was                      and your team.” (Sue Richmond)
officiated by Dr Vivian Balakrishnan,
Minister for Community Development,                    “It’s always a joy to work with your     Opening Address of the seminar by Guest-of-
                                                                                                Honour, Dr Vivian Balakrishnan
Youth and Sports.                                      team. A very good team!” (Susan Ng)




                                                Students Care Service l Annual Report 2008/09
                                                                     38
                                         HIGHLIGHTS OF SERVICES, PROGRAMMES AND ACTIVITIES




Our Chairman at the NCSS Centre of Specialisation Appointment Ceremony



Copies of the publication were                      four applications were rejected for      to a new team of Board and staff
distributed to the various voluntary                reasons such as not meeting criteria     to manage it independently.      This
welfare organisations.                              or applications were withdrawn. The      brings to a successful conclusion, the
                                                    most commonly encountered crises         piloting of Compassion Fund under
Compassion Fund                                     were death, and major illness striking   the partnership of MILK and SCS.
Compassion Fund (CF) is a joint                     the family’s breadwinner.
project of MILK Fund and SCS started                                                         SCS wishes to record our thanks
in 2006 as a pilot project to provide               A review was carried out on CF in        and appreciation to MILK for the
financial assistance and grief-related               its third year of operation, and both    opportunity of a very meaningful and
work to students and their families                 partners agreed that it was ready to     enriching partnership. We also thank
undergoing a recent crisis. The pilot               operate as an independent charity        Counselling & Care Centre for the
aimed to meet needs and assess                      organisation to enable it to reach       counselling support given to some
CF’s viability in the longer term as                out to more families in need. The        of our clients assisted under CF.
an independent programme. A total                   partnership officially ceased in          Finally, we wish the new CF charity
of 127 applications were handled                    December 2008 and first quarter           organisation a mission-oriented and
with 103 beneficiaries being assisted                of 2009 was focused on ensuring a        fulfilling journey ahead.
during the pilot phase. Twenty-                     smooth transfer of the programme




                                              Students Care Service l Annual Report 2008/09
                                                                   39
                                      “Wisdom is knowing what to do
                                      next, skill is knowing how to do it,
                                      and virtue is doing it.”
                                                     David Starr Jordan




FINANCIAL REPORT

                                41       Statement by the Board
                                42       Independent auditors’ report
                                44       Statement of income and expenditure
                                45       Statement of changes in accumulated funds
                                46       Balance sheet
                                47       Cash flow statement
                                48       Notes to financial statements




               Students Care Service l Annual Report 2008/09
                                    40
                                                                 STATEMENT BY THE BOARD



In our opinion, the accompanying balance sheet, statement of income and expenditure, statement of changes in
accumulated funds and cash flow statement together with the notes thereto are drawn up so as to give a true and fair
view of the state of affairs of STUDENTS CARE SERVICE as at 31 March 2009 and of the results, changes in accumulated
funds and cash flows of the Society for the year ended on that date.




On behalf of the Board,




MR GOPINATH MENON
CHAIRMAN




MR EDWARD LEE CHENG CHEONG
HON. TREASURER




MS MORENE SIM SOCK NGEE
EXECUTIVE DIRECTOR




12 June 2009




                                   Students Care Service l Annual Report 2008/09
                                                        41
INDEPENDENT AUDITORS’ REPORT
TO THE MEMBERS OF STUDENTS CARE SERVICE
(UEN No.: S76SS0021F)



We have audited the accompanying financial statements of STUDENTS CARE SERVICE as set out on pages 44 to 60,
which comprise the balance sheet as at 31 March 2009, and the statement of income and expenditure, statement of
changes in accumulated funds and cash flow statement for the year then ended, and a summary of significant accounting
policies and other explanatory notes.

Management is responsible for the preparation and fair presentation of these financial statements in accordance with the
Singapore Financial Reporting Standards. This responsibility includes :


(a)   devising and maintaining a system of internal accounting controls sufficient to provide a reasonable assurance
      that assets are safeguarded against loss from unauthorised use or disposition; and transactions are properly
      authorised and that they are recorded as necessary to permit the preparation of true and fair statement of income
      and expenditure and balance sheets and to maintain accountability of assets;


(b)   selecting and applying appropriate accounting policies; and


(c)   making accounting estimates that are reasonable in the circumstances.


Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in
accordance with Singapore Standards on Auditing. Those Standards require that we comply with ethical requirements
and plan and perform the audit to obtain reasonable assurance whether the financial statements are free from material
misstatement.


An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial
statements. The procedures selected depend on the auditors’ judgment, including the assessment of the risks of material
misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditors
consider internal control relevant to the entity’s preparation and fair presentation of the financial statements in order to
design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on
the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting
policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall
presentation of the financial statements.




                                     Students Care Service l Annual Report 2008/09
                                                          42
                                                        INDEPENDENT AUDITORS’ REPORT
                                                                     TO THE MEMBERS OF STUDENTS CARE SERVICE
                                                                                          (UEN No.: S76SS0021F)



We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit
opinion.


In our opinion :-


(a)    the financial statements are properly drawn up in accordance with Singapore Financial Reporting Standards so as
       to give a true and fair view of the state of affairs of the STUDENTS CARE SERVICE as at 31 March 2009 and of the
       results, changes in accumulated funds and cash flows of the Society for the year ended on that date;



(b)    the accounting and other records required by the regulations enacted under the Societies Act, Chapter 311, to be
       kept by the Board have been properly kept in accordance with those regulations; and


(c)    during the course of our audit, nothing came to our notice that caused us to believe that the Society did not comply
       with the requirements of regulation 15 (fund raising expenses) in the Charities (Institutions of a Public Character)
       Regulations 2007.




Robert Tan & Co.
Certified Public Accountants
Singapore




12 June 2009




                                     Students Care Service l Annual Report 2008/09
                                                          43
STATEMENT OF INCOME AND EXPENDITURE
FOR THE YEAR ENDED 31 MARCH 2009




                                                                                                Note     2009          2008
                                                                                                          $             $

INCOME
 Donations under NCSS Central Fund Scheme                                                                165,863       160,458
 Other donations                                                                                          46,617         2,105
 Centre-based income                                                                                     418,977       322,830
 Training income                                                                                         129,430        46,921
 School social work income                                                                               429,449       281,683
 SDF/VCF grants                                                                                                -           270
 Miscellaneous income                                                                                     10,739         7,250
                                                                                                       1,201,075       821,517
Less : EXPENDITURE
 Employee benefits                                                                                4     2,041,035     1,957,107
 Depreciation                                                                                             19,577        20,193
 Other operating expenses                                                                                423,142       258,282
                                                                                                       2,483,754     2,235,582

OPERATING DEFICIT                                                                                      (1,282,679)   (1,414,065)

Bank interest income                                                                                      29,791        49,550
Community Chest Funding                                                                          5
 - Initial Budget Allocation                                                                           1,579,048     1,708,909
 - (Over)/underfunding                                                                                  (171,855)      136,868
Grant/donations applied for renovations cost                                                     7      (515,942)            -


(DEFICIT)/SURPLUS FOR THE YEAR                                                                   6      (361,637)      481,262

(Deficit)/surplus allocated to :

General Fund                                                                                              11,927        11,699
Community Chest Fund                                                                                      30,501       347,661
Y’s Men’s Club (Beta Chapter) Scholarship Fund                                                             (9,045)        1,343
Asset Enhancement Fund                                                                                  (489,025)         3,182
Financial Aid Fund                                                                                         (1,200)       (1,340)
Other Programmes Fund                                                                                     95,205       118,717
                                                                                                        (361,637)      481,262



The attached notes to financial statements form an integral part of these financial statements.




                                              Students Care Service l Annual Report 2008/09
                                                                   44
                             STATEMENT OF CHANGES IN ACCUMULATED FUNDS
                                                                                                        FOR THE YEAR ENDED 31 MARCH 2009




                                                          Y’s Men’s Club
                                           Community (Beta Chapter)           Asset             Financial   Programme       Other
                             General          Chest        Scholarship     Enhancement            Aid       Development Programmes
                               Fund            Fund            Fund            Fund              Fund          Fund          Fund        Total
                                 $               $               $               $                 $            $              $           $


As at 31.3.07                455,692          62,976          53,291         624,072             84,672        2,152       958,648    2,241,503
Surplus/(deficit) for the
 year                          11,699        347,661            1,343           3,182             (1,340)             -    118,717     481,262


As at 31.3.08                467,391         410,637          54,634         627,254             83,332        2,152      1,077,365   2,722,765
Surplus/(deficit) for the
 year                          11,927         30,501           (9,045)       (489,025)            (1,200)             -     95,205     (361,637)


As at 31.3.09                479,318         441,138          45,589         138,229             82,132        2,152      1,172,570   2,361,128




The attached notes to financial statements form an integral part of these financial statements.




                                              Students Care Service l Annual Report 2008/09
                                                                   45
BALANCE SHEET
AS AT 31 MARCH 2009




                                                                                                Note    2009        2008
                                                                                                         $           $

ASSETS
Non-current assets
Renovations & equipment                                                                          7      211,596      53,437

Current assets
Trade debtors                                                                                     8      180,987      84,959
Sundry deposits, prepayments & other debtors                                                      9       17,137      28,351
Fixed deposits                                                                                   10    1,423,211   1,829,173
Cash & bank balances                                                                                     716,075   1,014,057
                                                                                                       2,337,410   2,956,540

Total assets                                                                                           2,549,006   3,009,977



FUNDS AND LIABILITIES
Funds and reserves
General Fund                                                                                     11      479,318     467,391
Community Chest Fund                                                                                     441,138     410,637
Y’s Men’s Club (Beta Chapter) Scholarship Fund                                                            45,589      54,634
Asset Enhancement Fund                                                                                   138,229     627,254
Financial Aid Fund                                                                                        82,132      83,332
Programme Development Fund                                                                                 2,152       2,152
Other Programmes Fund                                                                                  1,172,570   1,077,365
                                                                                                       2,361,128   2,722,765

Current liabilities
Trade creditors                                                                                  12     187,878     287,212

Total fund and liabilities                                                                             2,549,006   3,009,977




The attached notes to financial statements form an integral part of these financial statements.




                                              Students Care Service l Annual Report 2008/09
                                                                   46
                                                                                                CASH FLOW STATEMENT
                                                                                                 FOR THE YEAR ENDED 31 MARCH 2009




                                                                                                            2009          2008
                                                                                                             $             $

CASH FLOWS FROM OPERATING ACTIVITIES
(Deficit)/surplus for the year                                                                               (361,637)     481,262
Adjustments for :
  Depreciation                                                                                                16,078        20,193
  Bank interest income                                                                                       (29,791)      (49,550)
  Equipment written off                                                                                        3,499             -
Operating (deficit)/surplus before working capital changes                                                   (371,851)      451,905
(Increase)/decrease in trade debtors                                                                          (96,028)      62,189
Decrease/(increase) in sundry deposits, prepayments & other debtors                                            11,214        (3,844)
Decrease in trade creditors                                                                                   (99,334)    (193,734)
Cash (used in)/generated from operations                                                                    (555,999)     316,516
Interest received                                                                                            29,791        49,550
Net cash (used in)/from operating activities                                                                (526,208)     366,066

CASH FLOWS FROM INVESTING ACTIVITIES
Purchase of renovations, furniture, fittings & equipment                                                     (177,736)      (12,618)
Net cash used in investing activities                                                                       (177,736)      (12,618)

CASH FLOWS FROM FINANCING ACTIVITIES                                                                                -             -



NET (DECREASE)/INCREASE IN FIXED DEPOSITS,
 CASH & BANK BALANCES                                                                                       (703,944)     353,448

FIXED DEPOSITS, CASH & BANK BALANCES
 AT BEGINNING OF YEAR                                                                                      2,843,230     2,489,782

FIXED DEPOSITS, CASH & BANK BALANCES
 AT END OF YEAR                                                                                            2,139,286     2,843,230




The attached notes to financial statements form an integral part of these financial statements.




                                              Students Care Service l Annual Report 2008/09
                                                                   47
NOTES TO FINANCIAL STATEMENTS
31 MARCH 2009




1.   GENERAL

     Students Care Service (Society) is registered under the Societies Act, Chapter 311 and as a Charity under the
     Charities Act, Cap. 37. The Society is supported and partly funded by the Community Chest. The registered office
     of the Society is at Block 463 Hougang Avenue 10, #01-964, Singapore 530463.

     The financial statements are authorised for issue by the Board on the date stated on the Statement by the Board
     on page 41.

     The principal activity of the Society is to provide social services to enable students to attain their maximum
     potential.


2.   SIGNIFICANT ACCOUNTING POLICIES

     (a)   Basis of accounting
           The financial statements of the Society have been prepared under the historical cost convention except as
           disclosed in the accounting policies below and the fair values of financial assets and liabilities approximate
           their carrying amounts recorded in the financial statements.

           The financial statements of the Society comply with Singapore Financial Reporting Standards (FRS). During
           the year, the Society adopted, where applicable, the new or revised FRS and Interpretations to FRS (INT
           FRS) that are effective for the current accounting period. The adoption did not result in any change in
           accounting policies. For new FRS and INT FRS that are not yet mandatory, there is no impact on the
           financial statements.

     (b)   Accounting estimates and judgements
           The preparation of financial statements in conformity with FRS requires management to make judgements,
           estimates and assumptions that affect the application of policies and reported amounts of assets, liabilities,
           income and expenses. The estimates and associated assumptions are reviewed on an on-going basis and
           are based on historical experience and various other factors that are believed to be reasonable under the
           circumstances, the results of which form the basis of making the judgements about carrying amounts of
           assets and liabilities that are not readily apparent from other sources. These estimates and assumptions are
           not expected to have a significant risk of causing a material adjustment to the carrying amounts of assets
           and liabilities within the next financial year.

     (c)   Revenue recognition
           (1)     Donation income
                   Donations are recognised on a cash basis. Cash contributions for capital expenditure are
                   subsequently allocated to Asset Enhancement Fund.
           (2)     Other income
                   Income other than donations and expenditure are taken up at fair value on an accrual basis.




                                  Students Care Service l Annual Report 2008/09
                                                       48
                                                    NOTES TO FINANCIAL STATEMENTS
                                                                                                       31 MARCH 2009




2.   SIGNIFICANT ACCOUNTING POLICIES (cont’d)


     (d)   Depreciation
           Depreciation is calculated on the straight line basis to write off the cost of the assets over their estimated
           useful lives as follows :-
           Renovations                          -    5 years
           Furniture, fittings and equipment     -    5 years
           The carrying amounts of renovations and equipment are reviewed for impairment at each balance sheet
           date. Impairment loss or reversal of impairment loss recognised in prior years is recorded in the income
           statement.

           The useful lives and residual values, if not insignificant, are re-assessed annually. Fully depreciated assets
           are retained in the financial statements until they are no longer in use.

     (e)   Government grants & subsidies
           Grants and subsidies from the government are recognised at their fair value where there is reasonable
           assurance that the grant/subsidy will be received and all attaching conditions will be complied with. When
           the grant or subsidy relates to an expense item, it is recognised as income over the periods necessary to
           match them on a systematic basis to the costs which it is intended to compensate. Where the grant or
           subsidy relates to a depreciable asset, the grant is recognised in the income statement over the life of the
           depreciable asset by way of a reduced depreciation charge through the reduced carrying amount of the
           asset.

     (f)   Trade and other receivables
           Trade and other receivables are classified and accounted for as loans and receivables under FRS 39 and
           are initially recognised at invoiced values or amounts paid and, where applicable, subsequently measured
           at amortised cost using the effective interest method except that short-duration non-interest bearing
           receivables are not usually re-measured unless the effect of imputing interest would be significant. An
           allowance is made for uncollectible amounts when there is objective evidence that the Society will not be
           able to collect the debt. Bad debts are written off when identified.

     (g)   Trade and other payables
           Trade payables are initially recognised at invoiced values or amounts estimated to be payable and are not
           usually re-measured as their settlement is short-term.

           Other payables refer to other borrowings and are initially recognised at amounts received and subsequently
           measured at amortised cost using the effective interest method, where applicable. Gains and losses are
           recognised in the income statement when the liabilities are discharged or cancelled or expired as well as
           through the amortisation process.




                                  Students Care Service l Annual Report 2008/09
                                                       49
NOTES TO FINANCIAL STATEMENTS
31 MARCH 2009




2.     SIGNIFICANT ACCOUNTING POLICIES (cont’d)


       (h)   Employee benefits
             Defined contribution plan
             The Society contributes to Central Provident Fund (“CPF”), a defined contribution plan regulated and
             managed by the Singapore Government. The Society’s obligation in regard to CPF is limited to the amount
             it has to contribute to it. CPF contributions are recognised as an expense in the same period as the
             employment that gives rise to the contributions.


3.     INCOME TAX

       As the Society is registered as a Charity under the Charities Act, Cap. 37, its income is exempt from income tax.


4.     EMPLOYEE BENEFITS

                                                                                              2009            2008
                                                                                               $                $

       Wages & salaries                                                                     1,807,625        1,709,722
       Provident fund contributions                                                           203,019          227,037
       Skill development levy                                                                   2,604            1,668
       Other benefits                                                                           27,787           18,680
                                                                                            2,041,035        1,957,107


       Employees’ remuneration for the year were in the following range;

       *Yearly remuneration                                                                   2009            2008

       $125,001 and above                                                                       Nil              Nil
       $100,001 to $125,000                                                                      1                1
       $75,001 to $100,000                                                                       1                1
       $50,001 to $75,000                                                                        7                7
       $50,000 and below                                                                        39               36

     * Salary and bonus (excluding employer’s CPF contribution).

       The Board did not receive any remuneration during the year.




                                      Students Care Service l Annual Report 2008/09
                                                           50
                                                  NOTES TO FINANCIAL STATEMENTS
                                                                                                   31 MARCH 2009




5.   COMMUNITY CHEST FUNDING

                                                                                        2009            2008
                                                                                          $               $

     Initial Budget Allocation                                                        1,579,048       1,708,909
     Overfunding adjustment of FY 2004/2005 and
       FY 2005/2006 (2008 : writeback of FY 2006/2007
       overfunding adjustment)                                                         (171,855)        136,868
                                                                                      1,407,193       1,845,777


     The overfunding adjustment relates to the excess of the initial budget allocation received from NCSS over the
     qualifying expenses incurred under the NCSS funding programme and such adjustment was recorded as liability
     to NCSS.

     With effect from budget year 2008/2009 the Society became one of the pioneer VWO’s under the NCSS Outcome
     Funding Agreement. Under this scheme NCSS will waive the over/under funding adjustment of non per capita
     funded programmes with effect from FY 2006/2007 funding onwards, thus the above writeback for 2008.




                                 Students Care Service l Annual Report 2008/09
                                                      51
NOTES TO FINANCIAL STATEMENTS
31 MARCH 2009




6.   SURPLUS/(DEFICIT) FOR THE YEAR

                                                                      FUNDED BY COMMUNITY CHEST
                                                    Educational                                                2009         2008
                                                    Psychology      Clementi       Hougang       Yishun        Total        Total
                                     Headquarters     Service       Centre         Centre        Centre       Funded       Funded
                                          $             $              $              $            $             $            $


     Income
     Donations under NCSS Central
      Fund Scheme                               -       10,000                 -             -     10,000       20,000       12,785
     Other Donations                            -               -              -             -            -            -      2,105
     Centre Based Income
     - Programme fees                           -       26,855          1,160         1,150         1,082       30,247       30,636
     - Consultation                             -       16,110             785        1,520            787      19,202       13,280
     School Social Work                         -               -     106,374        73,736        83,516      263,626      165,720
     SDF/VCF Grant                              -               -              -             -            -            -          270
     Singapore Telecom Sponsorship
      Scheme (STSS)                             -               -          540            540          540       1,620        1,620
     Total Income                               -       52,965        108,859        76,946        95,925      334,695      226,416
     Expenditure
     Expenditure on Manpower :
     Salaries                           161,705        230,633        226,597       217,732       215,801     1,052,468    1,053,304
     Employer’s CPF & SDL                18,966         33,277         32,247        32,866        32,366      149,722      178,443
     AWS/Variable Bonus
      Performance Bonus                  43,793         59,235         56,647        53,169        58,513      271,357      285,113
     Staff Welfare/Benefits                9,438          2,163          3,089         2,823         2,798       20,311       12,286
     Medical Benefits                          190           144            180            270          210           994          979
     Dental Benefits                           162           95             140            103          362           862          901
                                        234,254        325,547        318,900       306,963       310,050     1,495,714    1,531,026
     Depreciation                             249        2,656          2,279         2,525         1,818        9,527        7,561




                                      Students Care Service l Annual Report 2008/09
                                                           52
                                                             NOTES TO FINANCIAL STATEMENTS
                                                                                                                       31 MARCH 2009




6.   SURPLUS/(DEFICIT) FOR THE YEAR (cont’d)

                                                                       FUNDED BY COMMUNITY CHEST
                                                     Educational                                                 2009           2008
                                                     Psychology      Clementi       Hougang       Yishun         Total          Total
                                      Headquarters     Service       Centre         Centre        Centre       Funded         Funded
                                           $             $              $              $            $              $              $


     Other Operating Expenses
     Staff Training & Development              551           407         4,368         2,509         5,529        13,364         11,392
     Rental of Offices                            -        3,316         12,590         5,732        11,524        33,162         33,058
     Rental of Equipment                       632        1,057          3,282         3,171         3,171        11,313         10,564
     Utilities                                   -               -      12,196        14,265         7,931        34,392         27,141
     Communications                        1,858             118         2,594         3,109         2,705        10,384          9,794
     Maintenance - Land & Building             512               -          501        1,853            424        3,290          3,458
     Maintenance - Equipment                     -               -       3,074         2,364         2,766         8,204          6,888
     Insurance                                   4               -          322            290          290            906            888
     Supplies & Materials                  6,289          4,880         20,929        12,736        18,717        63,551         63,307
     Transport                             2,366             533            983            382       1,977         6,241          5,432
     Volunteer Department                      584            50         1,961         2,579         2,429         7,603          8,718
     Professional Fees & Services          4,758                 -              -             -            -       4,758          2,625
     Bank Charges                               54               -              -             -            -             54           134
     Recruitment Expenses                        -               -          154               -            -           154        1,082
     Public Education Expenses             9,662                 -              -             -            -       9,662          5,136
     Subscription/Membership fees              123               -              -             -            -           123            173


                                          27,393         10,361         62,954        48,990        57,463       207,161        189,790


     Total Expenditure                   (261,896)     (338,564)      (384,133)      (358,478)    (369,331)    (1,712,402)    (1,728,377)


     Finance Income                        1,015                 -              -             -            -       1,015          3,845


     Initial Budget Allocation                   -      356,974        431,258       381,597       409,219     1,579,048      1,708,909


     (Over)/Underfunding Adjustment       94,093          (7,733)      (32,644)      (161,960)     (63,611)     (171,855)       136,868


     (Deficit)/Surplus for the Year       (166,788)       63,642        123,340        (61,895)      72,202        30,501        347,661




                                       Students Care Service l Annual Report 2008/09
                                                            53
NOTES TO FINANCIAL STATEMENTS
31 MARCH 2009




6.   SURPLUS/(DEFICIT) FOR THE YEAR (cont’d)

                                                                                  NON FUNDED
                                                  Y’s Men’s Club
                                                  (Beta Chapter)      Asset        Financial      Other           2009           2008
                                    General        Scholarship     Enhancement       Aid        Programmes        Total          Total
                                     Fund             Fund            Fund           Fund          Fund        Non-Funded      Non-Funded
                                      $                 $               $             $             $              $               $


     Income
     Donations under NCSS Central
      Fund Scheme                             -              -                -             -      145,863        145,863        147,673
     Other donations                          -              -         35,942               -       10,675         46,617                 -
     Centre Based Income
      - Programme Fees                        -              -                -             -      356,918        356,918        278,414
      - Consultation                          -              -                -             -       12,610         12,610              500
     Training                                 -              -                -             -      129,430        129,430         46,921
     School Social Work                       -              -                -             -      165,823        165,823        115,963
     Membership Fee                           -              -                -             -             90              90             40
     Miscellaneous Income                     -              -          1,300               -        7,729          9,029          5,590


     Total Income                             -              -         37,242               -      829,138        866,380        595,101


     Expenditure
     Expenditure on Manpower :
     Salaries                                 -              -                -             -      392,703        392,703        308,193
     Employer’s CPF & SDL                     -              -                -             -       55,902         55,902         50,262
     AWS/Variable Bonus/
      Performance Bonus                       -              -                -             -       91,096         91,096         63,111
     Staff Welfare/Benefits                    -              -                -             -        5,048          5,048          4,107
     Medical Benefits                          -              -                -             -           189            189             229
     Dental Benefits                           -              -                -             -           383            383             179

                                              -              -                -             -      545,321        545,321        426,081

     Depreciation                             -              -                -             -       10,050         10,050         12,632




                                    Students Care Service l Annual Report 2008/09
                                                         54
                                                              NOTES TO FINANCIAL STATEMENTS
                                                                                                                         31 MARCH 2009




6.   SURPLUS/(DEFICIT) FOR THE YEAR (cont’d)

                                                                                   NON FUNDED
                                                   Y’s Men’s Club
                                                   (Beta Chapter)      Asset        Financial      Other           2009           2008
                                     General        Scholarship     Enhancement       Aid        Programmes        Total          Total
                                      Fund             Fund            Fund           Fund          Fund        Non-Funded      Non-Funded
                                       $                 $               $             $             $               $              $


     Other Operating Expenses
     Staff Training & Development              -              -                -             -        2,061          2,061          3,089
     Supplies & Materials                      -              -          (1,940)             -      174,437        172,497         62,981
     Transport                                 -              -                -             -        2,127          2,127          1,052
     Bank Charges                              -              -                -             -           130             130              30
     Financial Assistance                      -          6,000                -        1,200               -        7,200          1,340
     Rental of offices                          -              -                -             -        2,240          2,240                 -
     Utilities                                 -              -                -             -             74              74              -
     Communications                            -              -                -             -           758             758               -
     Maintenance - Land & Building             -              -              975             -        2,890          3,865                 -
     Maintenance - Equipment                   -              -                -             -           555             555               -
     Professional fees & services              -              -         24,474               -              -       24,474                 -

                                               -          6,000         23,509          1,200       185,272        215,981         68,492
     Grant/donations applied for
     renovations cost                          -              -        515,942               -              -      515,942                 -

     Total Expenditure                         -         (6,000)       (539,451)       (1,200)     (740,643)     (1,287,294)      (507,205)

     Finance Income                    11,927            (3,045)        13,184               -        6,710         28,776         45,705

     Surplus/(Deficit) for the Year     11,927            (9,045)       (489,025)       (1,200)       95,205       (392,138)       133,601




                                     Students Care Service l Annual Report 2008/09
                                                          55
NOTES TO FINANCIAL STATEMENTS
31 MARCH 2009




6.   SURPLUS/(DEFICIT) FOR THE YEAR (cont’d)

     Various funds have unrestricted usage for the following purposes :-

                          Fund                                             Designated use

     Community Chest                             For supplementing operating expenses.

     Y’s Men’s Club (Beta Chapter)               Financial assistance for needy students education.
     Scholarship Fund

     Asset Enhancement Fund                      For expected general capital expenditure. It also includes the building
                                                 fund set aside for the relocation of Clementi Centre amounting to
                                                 $480,000.

     Financial Aid Fund                          Financial assistance for needy students and their families.

     Programme Development Fund                  Comprises yearly retention of 50% of unsolicited donations to be
                                                 used for operating expenses.

     Other Programmes Fund                       From fund raising, donations, grants and other income derived from
                                                 professional services rendered to run programmes that help students
                                                 and youth development as well as other professionals.




                                 Students Care Service l Annual Report 2008/09
                                                      56
                                                  NOTES TO FINANCIAL STATEMENTS
                                                                                                 31 MARCH 2009




7.   RENOVATIONS & EQUIPMENT

                                                                                  Furniture,
                                                Renovations                        fittings &
                                                in-progress      Renovations      equipment          Total
                                                     $               $                 $               $

     Cost
     At 31.3.07                                             -         761,082        148,139          909,221
     Additions                                              -               -         12,618           12,618

     At 31.3.08                                             -         761,082        160,757           921,839
     Additions                                        602,027           78,502        13,149           693,678
     Write-off                                              -                -         (3,499)           (3,499)
     Grant/Donations applied                         (480,000)         (35,942)             -         (515,942)

     At 31.3.09                                      122,027          803,642        170,407         1,096,076

     Accumulated depreciation
     At 31.3.07                                             -         748,857         99,352          848,209
     Depreciation charge for the year                       -           7,768         12,425           20,193

     At 31.3.08                                             -         756,625        111,777          868,402
     Depreciation charge for the year                       -           5,876         13,701           19,577
     Write-off                                              -               -          (3,499)          (3,499)

     At 31.3.09                                             -         762,501        121,979          884,480

     Net carrying amount
     At 31.3.09                                      122,027           41,141         48,428          211,596

     At 31.3.08                                             -           4,457         48,980           53,437




                                  Students Care Service l Annual Report 2008/09
                                                       57
NOTES TO FINANCIAL STATEMENTS
31 MARCH 2009




8.    TRADE DEBTORS

                                                                                       2009             2008
                                                                                        $                $

      Trade debtors                                                                   57,426           21,486
      Amount due from MCYS                                                            52,431           18,353
      Amount due from schools under School Social Work programme                      71,130           45,120

                                                                                     180,987           84,959



9.    SUNDRY DEPOSITS, PREPAYMENTS & OTHER DEBTORS

                                                                                      2009             2008
                                                                                        $               $

      Sundry deposits                                                                  8,361            5,531
      Prepayments                                                                        713              922
      Advances to employees                                                              850            1,300
      Bank interest receivable                                                         7,213           20,598

                                                                                      17,137           28,351




10.   FIXED DEPOSITS

      Fixed deposits are placed mainly on 6 months and 1 year term and carries interest at 0.5625% to 2.1875% (2008
      : 1.75% to 2.45%) p.a.


11.   GENERAL FUND

      The Society adopts and complies with NCSS’s guidelines on reserve whereby agencies that joined NCSS prior
      to 31 December 1987 are allowed to keep up to 2 years’ reserves (annual operating expenses less depreciation
      multiply by 2).




                                  Students Care Service l Annual Report 2008/09
                                                       58
                                                        NOTES TO FINANCIAL STATEMENTS
                                                                                                           31 MARCH 2009




12.   TRADE CREDITORS

                                                                                               2009               2008
                                                                                                 $                 $

      NCSS                                                                                         -            165,722
      Renovations cost of Clementi Centre                                                     62,807                  -
      Provident fund contributions                                                            39,370             49,764
      Others                                                                                  85,701             71,726

                                                                                             187,878            287,212




13.   INSTITUTION OF A PUBLIC CHARACTER (IPC) STATUS

      The Society’s IPC status is obtained under the National Council of Social Service Central Fund (General Fund) and
      is valid from 1 October 2005 to 30 September 2010. The Society was also allowed to raise funds under the NCSS
      Central Fund (Building Fund) in the period 1 May 2006 to 30 April 2007 for the relocation cost of Clementi Centre
      to Blk 329 Clementi Avenue 2.

      Donations received under the above for the financial year ended 31 March 2009 amounted to $165,863 (2008 :
      $162,563 includes $15,000 for the Building Fund).

      The Code of Governance for Charities and Institutions of a Public Character (IPCs) was launched by the Charity
      Council on 26 November 2007. The Society has complied with 21 out of 21 applicable guidelines of the Code of
      Governance Evaluation Checklist for the “enhanced-tiered” - Institutions of a Public Character (IPCs) and large
      charities (Full checklist is available at www.charities.gov.sg).


14.   RELATED PARTY TRANSACTION

      All board members and staff members are required to read and understand the conflict of interest policy in place
      and make full disclosure of interests, relationships and holdings that could potentially result in conflict of interests.
      There was no related party transaction during the year.




                                     Students Care Service l Annual Report 2008/09
                                                          59
NOTES TO FINANCIAL STATEMENTS
31 MARCH 2009




15.   OPERATING LEASE COMMITMENTS, as lessee

      Future minimum lease payments payable under non-cancellable operating leases on the Society’s premises as at
      31 March are as follows :-

                                                                                             2009               2008
                                                                                               $                 $

      Not later than 1 year                                                                   9,919               -
      Later than 1 year but not later than 5 years                                           17,358               -




16.   FINANCIAL RISKS AND MANAGEMENT

      (i)     Interest rate risk
              The Society’s exposure to interest rate risk relates primarily to the deposits placed with reputable financial
              institutions on short term tenures on a fixed rate basis as disclosed in note 10 to the financial statements.

              Sensitivity analysis for interest rate risk
              Although the Society’s fixed deposits are quite material, but as the interest rates on fixed deposits moves
              within a narrow range, any reasonable possible change thereof with all other variables held constant, will not
              have any significant impact on the Society’s results.

      (ii)    Credit risk
              The Society has no significant credit risk as they are mainly receivables from government agencies/statutory
              board. Procedures are in place to ensure on-going credit evaluation and active account monitoring.

      (iii)   Foreign exchange risk
              The Society has no exposure to foreign exchange risk.

      (iv)    Liquidity risk
              The Society monitors and maintains sufficient working capital to fund its operations through effective cash
              management.




                                       Students Care Service l Annual Report 2008/09
                                                            60

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:9
posted:10/7/2012
language:Latin
pages:61