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Personal Account Service Fees - CIBC

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Personal Account Service Fees - CIBC Powered By Docstoc
					               For more information
             on personal accounts and services
                       talk to a CIBC advisor
                                                                                                                      Personal Account
                     visit your nearest branch
                     call 1 800 465-CIBC (2422)                                                                         Service Fees
                         visit www.cibc.com
                                                                                                                          Effective August 1, 2012




                                                                                                                                    Personal Account Options
                                                                                                                                    and Fees


n    CIBC Mutual Funds are offered by CIBC Securities Inc., a                                                                       Personal Banking Services
     subsidiary of CIBC. These investments are not insured by                                                                       and Fees
     the Canada Deposit Insurance Corporation or any other
     government insurer nor guaranteed by CIBC. CIBC Money                                                            What’s        Opening a Personal Bank Account
     Market yields will fluctuate and a fixed net asset value cannot
     be assured. The unit value and return of other funds will
     fluctuate. Additional important information is contained in
                                                                                                                      inside…       Cashing Government of
     the Fund’s Simplified Prospectus. To obtain a copy, call CIBC                                                                  Canada Cheques
     Securities Inc. at 1 800 465-3863 or ask your mutual fund
     representative at any branch where CIBC Mutual Funds are                                                                       Hold Policy
     sold. Read the Prospectus carefully before you invest.
®
    Registered trademarks of CIBC.
®1
    Interac is a registered trademark of Interac Inc.; CIBC authorized user of mark.                                                General Terms and Conditions
®2
    Aeroplan is a registered trademark of Aeroplan Canada Inc.; CIBC auth. lic.
®3
    Registered trademark of American Express Company; used under license from American
    Express Company.
®4
    President’s Choice Financial is a registered trademark of Loblaws Inc., CIBC Licensee of Mark.
TM1
    Trademarks of CIBC.
TM2
    Trademark of Interac Inc.; CIBC authorized user of mark.
TM3
    Trademark of Canada Post Corporation; used under licence.
    “CIBC For what matters.” is a TM of CIBC.
*
    Visa Int./ lic. user.
     Telecommunications Device for the Deaf (TDD)
     Toll-free in Canada, call 1 800 465-7401
                                                                                                     0427D-11M 5789




      FPO                                                                           131A080E
                                                                                       08/12
CIBC Personal Banking Solutions
at Your Fingertips.                                      Chequing Account Options

Looking for fast, convenient and                         CIBC Everyday® Chequing Account
straightforward information on your CIBC                 For your basic banking needs.
personal accounts? Inside this guide, you’ll             Overview s†:
find details on CIBC personal banking account            • Up to 10 transactionss for $3.90 per month;
fees, policies and agreements.                             $1.00 for each additional transaction over 10
                                                         • Your $3.90 monthly fee is waived if you maintain
We hope you find this guide helpful. If you                a minimum balance of $1,000
have any questions, please contact a CIBC                • Personalized cheques available
advisor or call 1 800 465-CIBC (2422).                   • CIBC Express Switch® Service makes it easy to switch
                                                           your banking to CIBC
                                                         • CIBC Overdraft Protection Service available1
Table of Contents                                        Record-keeping:
Account Options                                          • Free basic2 record-keeping including paperless option3
Chequing Account Options ________________________   1    • Bankbook record-keeping – $2.00/month
Savings Account Options ______________
                       ______________               3    • Monthly statement with cheques imaged4 –
                        ________________________
Specialty Account Options                           4      $2.50/month
CIBC Advantage® for Youth ___________
                         ___________                6
                                                         • Monthly statement with cheques returned5 –
CIBC Advantage® for Students ___________
                            ___________             6
                                                           $4.50/month

CIBC 60 Plus Advantage®____________
                       ____________                 6
                                                         • Interim statement – $4.50 each
                        ____________________
Additional Account Details                          8    CIBC EverydayPlusTM1 Chequing Account
CIBC Unlimited® Chequing Account Aeroplan®2 Miles        Value for your day-to-day banking needs.
                                  ______________
Reward Feature Terms and Conditions                 8
                                                         Overview s†,6:
Details on Using Your Accounts                           • Up to 25 transactionss for $8.95 per month;
CIBC Cardholder Banking Service _______________
                               _______________             $1.00 for each additional transaction over 25
Managing Your Day-to-Day Banking  ______________    12
                                                         • Personalized cheques available
                               ________________
CIBC Overdraft Protection Service
                                                    13
                                                         • CIBC Express Switch Service makes it easy to switch
                                 ________________
Personal Banking Services and Fees
                                                    15
                                                           your banking to CIBC
Accounts No Longer Offered ______________________   16
                                                    22
                                                         • CIBC Overdraft Protection Service available1
                                                         Record-keeping:
Other Important Information
Opening a Personal Bank Account ______________           • Free basic2 record-keeping including paperless option3

Cashing Government of Canada Cheques ____________   26
                                                         • Bankbook record-keeping – $2.00/month

Our Hold Policy______________________________       29
                                                         • Monthly statement with cheques imaged4 –
                              __________________
Access to Deposited Funds Limit
                                                    30     $2.50/month

Notice of Fee Changes____________________           32
                                                    32
                                                         • Monthly statement with cheques returned5 –
                                                           $4.50/month
Our Service Commitment to You ______________
                                                         • Interim statement – $4.50 each
                                                    32

General Terms and Conditions ________________       35

End notes ______________________________
                                                         † Additional fees may apply to the operation of your account(s)
                                                    36     or if you switch account types; see pages 16-21 for details.
                                                         s See Additional Account Details on page 8 for the definition of

                                                           “transaction” and other important information. Any free or unused
                                                           transactions cannot be carried forward for use in subsequent months.
                                                         s
                                                           This is a non-interest bearing account.


                                                                                             1
                 ®
CIBC Unlimited Chequing Account
Gives you unlimited day-to-day banking for a flat            Savings Account Options
monthly fee.
Overview s†:                                                 CIBC eAdvantageTM1 Savings Account
• Unlimited transactionss for $12.95 per month               Maximize your savings.
• Free standard personalized cheques                         Overview†:
• CIBC Express Switch Service makes it easy to switch        • Earn competitive high interest when your balance is
  your banking to CIBC                                         $5,000 or more
• CIBC Overdraft Protection Service available1               • Manage your account activity online
Record-keeping:                                              • $5.00 per transactions
                                                             • Free online transfers to your other CIBC personal bank
• Free record-keeping including paperless option3
                                                               accounts (excludes Interac e-TransferTM2 which will be
• Interim statement – $4.50 each
                                                               treated as a transaction)
Aeroplan®2 Miles Reward Feature:                             • Personalized cheques available
Get Aeroplan Miles for completing eligible banking           Record-Keeping:
transactions. Set-up and maintain at least one eligible
                                                             • Paperless3 record-keeping is free and is the only
recurring direct deposit into, or three different eligible
                                                               record-keeping option available for this account
recurring pre-authorized debits from, your Unlimited
Chequing Account and earn Aeroplan Miles when the            CIBC Bonus Savings Account
direct deposits or debits are completed within a month.
                                                             Build your savings.
• Either a one-time Welcome Bonus of 5,000
                                                             Overview†:
   Aeroplan Miles for a new account or a one-time
   Thank You Bonus of 2,500 Aeroplan Miles                   • Earn competitive interest when your balance is
                                                               $3,000 or more
• Monthly Bonus of 100 Aeroplan Miles
                                                             • Earn interest on every dollar saved
Here is an overview:                                         • One free transactions per month and $5.00 for each
• Advise us that you want to enrol in the                      additional transaction
  Aeroplan Miles reward feature for your new or              • Personalized cheques available
  existing CIBC Unlimited Chequing Account
                                                             Record-keeping:
• When you enrol, provide us with your existing
                                                             • Free basic2 record-keeping including paperless option3
  Aeroplan number or authorization to open an
                                                             • Bankbook record-keeping – $2.00/month
  Aeroplan account on your behalf
                                                             • Monthly statement with cheques imaged4 –
• Set-up and maintain at least one eligible recurring
                                                               $2.50/month
  direct deposit into, or three different eligible
                                                             • Monthly statement with cheques returned5 –
  recurring pre-authorized debits from, your CIBC
                                                               $4.50/month
  Unlimited Chequing Account
                                                             • Interim statement – $4.50 each
• After you enrol, you will earn a:
  • One-time Welcome Bonus or Thank You Bonus for
    the first month in which an eligible direct deposit
    is made into or 3 different eligible pre-authorized
    debits are withdrawn from your account; and
  • Monthly Bonus for each month in which an
    eligible direct deposit is made into or 3 different
    eligible pre-authorized debits are withdrawn from        † Additional fees may apply to the operation of your account(s)
    your account                                               or if you switch account types; see pages 16-21 for details.
                                                             s See Additional Account Details on page 8 for the definition of
Refer to CIBC Unlimited Chequing Account Aeroplan
                                                               “transaction” and other important information. Any free or unused
Miles Reward Feature Terms and Conditions on page 8
                                                               transactions cannot be carried forward for use in subsequent months.
for full details.                                            s
                                                               This is a non-interest bearing account.


                             2                                                                   3
CIBC Premium Growth AccountTM1                             Record-keeping:
Start your savings.                                        • Free record-keeping including paperless option3
Overview :†                                                • Interim statement – $4.50 each
• Earn interest on every dollar saved                      Note on closing the account:
• $1.50 per transactions                                   For customers who choose to close their CIBC
• Personalized cheques available                           PremierService Account, regular annual fees will apply
                                                           on their select CIBC Credit Card and the additional
Record-keeping:
                                                           card. The current regular annual fee for these Credit
• Free basic2 record-keeping including paperless option3
                                                           Cards can be found online at CIBC.com, by calling
• Bankbook record-keeping – $2.00/month
                                                           CIBC Telephone Banking at 1 800 465-2422 or you can
• Monthly statement with cheques imaged4 – $2.50/month
                                                           inquire at any CIBC branch. These fees will be charged
• Monthly statement with cheques returned5 – $4.50/month   automatically to your Credit Card account on the first
• Interim statement – $4.50 each                           or second statement after you close your CIBC
                                                           PremierService Account.
Specialty Account Options                                  Also, the regular annual administration fee for
                                                           CIBC Mutual Fund RRSPs which is available in the
                                                                                               n
CIBC PremierService® Account                               Fund’s Simplified Prospectus will apply for customers
                                                           who choose to close their CIBC PremierService Account.
Takes care of your banking, investing and credit needs
                                                           Once your CIBC PremierService Account is closed the
in a complete package for one monthly fee.
                                                           annual administration fee will be reinstated on your
Overview†:                                                 registered CIBC Mutual Fund account.
• Unlimited transactionss on this account for $24.50
  per month                                                CIBC US$ Personal Account
• Includes a select CIBC Credit Card with an               Ideal if you regularly receive U.S. funds or travel
  additional credit card1                                  frequently to the U.S.
• Includes 4 free non-CIBC Interac®1 bank machine
  withdrawals from this account each month (these          Overview†:
  cannot be carried forward to subsequent months)          • Interest calculated daily on the closing balance and
• Includes money orders, bank drafts and certified           paid monthly
  cheques                                                  • $0.75 U.S./transactions (all fees for this account are
• Includes stop payments (on cheques and                     levied in U.S. funds)
  pre-authorized payments7 only)                           • Deposit U.S. funds directly at any CIBC bank machine
• No annual administration fee on CIBC Mutual Fund         • Withdraw U.S. funds from any CIBC U.S. currency
  RRSPsn                                                     bank machine
• Commission-free regular Travellers Cheques               • Personalized cheques available
• Discounted commission of 0.75% on Cheques for Two®3
• Competitive chequing account interest rates              Record-keeping:
• Includes personalized CIBC PremierService cheques        • Free basic2 record-keeping including paperless option3
• CIBC Express Switch Service makes it easy to switch      • Bankbook record-keeping – $2.00 U.S./month
  your banking to CIBC                                     • Interim statement – $5.00 U.S. each
• A CIBC Personal Line of Credit (minimum $5,000)
  is available with this account1
• CIBC Overdraft Protection Service available1
                                                           † Additional fees may apply to the operation of your account(s)
                                                             or if you switch account types; see pages 16-21 for details.
                                                           s See Additional Account Details on page 8 for the definition of

                                                             “transaction” and other important information. Any free or unused
                                                             transactions cannot be carried forward for use in subsequent months.


                           4                                                                   5
Note on cheques:                                              Here are the benefits you can start enjoying when
Cheques can be written on US$ Personal Accounts.              you enrol:
However, if the payee of the cheque negotiates the            • Free transactionss, no monthly fee and free
cheque at a financial institution outside Canada, that          record-keeping including paperless option3 on
institution may not accept the cheque or may deduct a           the CIBC Everyday Chequing Account
large fee from the cheque’s face value. The transaction       • 2 free transactionss per month on the CIBC Premium
fee shown is for cheques written in U.S. currency only.         Growth Account
Note on Canadian dollar deposits:                             • 2 free transactionss per month on the CIBC US$
                                                                Personal Account
If Canadian dollars are deposited into the account, the
exchange rate used will be the rate prevailing at the         • Free bank drafts and money orders
time the transaction is processed.                            • $5.00 off the annual rental of a safety deposit box
                                                                (any size)
CIBC Advantage® for Youth                                     • Commission-free regular Travellers Cheques
Anyone 18 years of age or younger qualifies for free          • Discounted commission of 0.75% on Cheques for Two
transactionss on the CIBC Premium Growth Account              • For steady income, you may choose a CIBC GIC with a
which also offers premium interest for Youth.                   monthly interest option, where available. The interest
Free basic2 record-keeping options are available                rate reduction, regularly applicable to this option,
including paperless option3.                                    will be waived
                                                              NOTE: To take advantage of CIBC 60 Plus Advantage
NOTE: To take advantage of our youth benefits, we will
                                                              benefits, we will ask you for your birth date.
ask for your birth date.

CIBC Advantage® for Students
Full-time college, university or CEGEP students qualify
for free transactionss and no monthly fee on the CIBC
Everyday Chequing Account.
NOTE: To enjoy the benefits of our special student
discounts, we’ll ask to see your current student card and a
copy of your enrolment documentation to verify you are
attending a qualifying, full-time post-secondary program
(college, university, CEGEP). Your discount will remain in
effect for up to 12 months and then you must re-apply
each subsequent year with proof of continued enrolment.

CIBC 60 Plus Advantage®
When you turn sixty, let us know! Upon your request
we’ll enrol you in CIBC 60 Plus Advantage so that you
can take advantage of the benefits that apply to your
account8 or open one of the accounts discussed in this
brochure and receive special discounts exclusive to
individuals 60 years and older, where applicable. Until
you request enrolment, these benefits and discounts
will not apply to you.



                                                              s   See Additional Account Details on page 8 for the definition of
                                                                  “transaction” and other important information. Any free or unused
                                                                  transactions cannot be carried forward for use in subsequent months.


                             6                                                                     7
                                                            For joint UCAs, only one of the accountholders may earn
Additional Account Details                                  Aeroplan Miles. Therefore, you must determine which
                                                            accountholder will earn Aeroplan Miles on the UCA and
                                                            provide his or her Aeroplan account number to CIBC.
Transactions:                                               Where no Aeroplan number is provided at time of
A transaction includes cheques, withdrawals, transfers,     enrolment in this feature, CIBC will ask Aeroplan to open
pre-authorized payments, bill payments (including CIBC      a new Aeroplan account in the name of one of the joint
Credit Cards and CIBC Personal Lines of Credit) and debit   accountholders chosen at CIBC’s sole discretion. Aeroplan
purchases. For CIBC eAdvantage Savings Accounts, a          Miles will not be split among Aeroplan accounts.
transaction does not include transfers to your other CIBC
bank account(s) using the transfer function on CIBC         Note: You need to enrol even though you may already
Online and Mobile Banking. For all accounts, transfers      have another CIBC product on which loyalty rewards
to CIBC-branded9 loans (excluding CIBC personal lines of    may be earned (such as a CIBC Credit Card on which
credit), mortgages and investments (registered and non-     Aeroplan Miles may be earned).
registered) are free.
                                                            TO QUALIFY10 for the one-time Welcome Bonus of
Additional fee(s) apply to withdrawals from non-CIBC        5,000 Aeroplan Miles:
bank machines, Interac e-Transfer transactions (see pages   (i) Open a new UCA and enrol in the Aeroplan Miles
16-17) and cheques written in currencies other than the           reward feature.
account currency (see pages 18-19). These fees apply to     (ii) Set-up at least one eligible recurring direct
all customers, including CIBC Advantage for Youth,                deposit into, or three different eligible recurring
CIBC Advantage for Students and CIBC 60 Plus                      pre-authorized debits from, your new UCA.
Advantage customers.                                        (iii) Within the next six full calendar months after the
Statements:                                                       UCA is opened, ensure that:
Free Braille or Large Print statement available                   a) At least one eligible direct deposit is made into
upon request.                                                        your UCA; or
                                                                  b) At least three different eligible pre-authorized
                                                                     debits are withdrawn from your UCA within
CIBC Unlimited Chequing Account Aeroplan                             the same calendar month.
Miles Reward Feature Terms and Conditions                   Please note: the direct deposit or pre-authorized debits
TO ENROL in the CIBC Unlimited Chequing Account             include those which you may have set-up on your UCA
Aeroplan Miles reward feature:                              before you enrolled in this feature or after you enrol.

(i) Advise us that you want to enrol in the Aeroplan        TO QUALIFY11 for the one-time Thank You Bonus of
     Miles reward feature for your new or existing          2,500 Aeroplan Miles:
     CIBC Unlimited Chequing Account (your “UCA”)           (i) Your UCA must not have previously qualified and
(ii) Provide us with your:                                       received the one-time Welcome Bonus or the
     a) Existing Aeroplan account number. (Ensure that           Thank You Bonus.
        this is your Aeroplan account number or, in the     (ii) Ensure that your UCA is enrolled in the Aeroplan
        case of a joint account, the Aeroplan account            Miles reward feature, and
        number of one of the UCA accountholders, and no          a) At least one eligible direct deposit is made into
        one else’s.) or;                                            your UCA; or
     b) Authorization to open an Aeroplan account on             b) At least three different eligible pre-authorized
        your behalf.                                                debits are withdrawn from your UCA in the same
                                                                    calendar month.




                            8                                                            9
TO QUALIFY for the Monthly Bonus of 100 Aeroplan Miles:       credit card or line of credit accounts or to accounts at
(i) Ensure that your UCA is enrolled in the Aeroplan          other financial institutions are not eligible. Consult with
     Miles reward feature, and:                               your branch advisor or telephone banking representative
     a) At least one eligible direct deposit is made into     as to whether pre-authorized debits or direct deposits are
        your UCA; or                                          eligible for the Aeroplan Miles reward feature.
     b) At least three different eligible pre-authorized      GENERAL:
        debits are withdrawn from your UCA in the same        This Aeroplan Miles reward feature is limited to one
        calendar month. For example, if only two of the       UCA per customer (including if you open or have
        eligible pre-authorized debits you set up are         multiple UCAs alone or jointly with other persons); also,
        withdrawn from your UCA in September, no              in the case of joint UCAs, this Aeroplan Miles reward
        Monthly Bonus will be earned for that month.          feature is limited to one of the joint accountholders.
        If in October, three or more different eligible       If you have or open more than one UCA (whether alone
        pre-authorized debits are withdrawn from your         or with the same people), only one of the UCAs (as
        UCA, the Monthly Bonus is earned for that month.      selected by CIBC in its sole discretion) will be eligible.
(ii) A Monthly Bonus will be awarded only in the              If you open more than one UCA on the same day
     calendar month(s) in which the above qualifying          (whether alone or with the same people), CIBC will
     transactions are completed. Please note that the         determine which of the UCAs (if any) is eligible. This
     Monthly Bonus is a maximum of 100 Aeroplan Miles         Aeroplan Miles reward offer cannot be combined
     even if the number of deposits or debits exceeds the     with any other offer. Further, the UCA will not be
     required minimum.                                        eligible for any Aeroplan Miles reward offers if it has
                                                              any fee discounts.
TO RECEIVE the Welcome, Thank You and Monthly Bonuses:
If you meet the requirements set out above, at the end        If you opened a UCA(s) before the availability of the
of the calendar month in which all requirements were          Aeroplan Miles reward feature you may open a new
met (if your UCA is still open at that time) CIBC will send   UCA(s). However, your new UCA will not be eligible for
instructions to Aeroplan to credit Aeroplan Miles to the      the Aeroplan Miles reward feature.
Aeroplan account associated with your UCA. Aeroplan           The UCA Aeroplan Miles reward feature is not open to
Miles will be credited to your Aeroplan account               persons who are eligible for the CIBC employee banking
approximately 6-8 weeks after the end of the calendar         offer (including CIBC employees and retirees).
month in which all requirements are met. Your UCA
must be open at that time in order to receive Aeroplan        CIBC reserves the right, in its sole discretion, to
                                                              disqualify, limit or revoke Aeroplan rewards that would
Miles otherwise your Aeroplan Miles will be forfeited.
                                                              or have been awarded under this feature in respect of
Customers who do not fully meet all conditions will
                                                              any CIBC customer who it believes, in its sole discretion,
receive no Aeroplan Miles.
                                                              obtained Aeroplan rewards without fully complying with
ELIGIBLE RECURRING TRANSACTIONS:                              these UCA Aeroplan Miles reward feature terms and
Most recurring direct deposits and pre-authorized debits      conditions or is abusing or manipulating this feature.
are eligible. Examples of common recurring direct             CIBC is not responsible for any delays in processing direct
deposits are payroll, CPP/QPP, disability payments,           deposits into or pre-authorized debits from your UCA,
dividends, and government deposits such as Employment         whether any delay is attributable to the payor, payee or
Insurance and provincial parental insurance plan (PPIP).      CIBC, or for any delays in crediting Aeroplan Miles to any
Examples of common recurring pre-authorized debits are        Aeroplan accounts.
pre-authorized bill payments and loan or mortgage             Please see the “Additional Terms for Loyalty Rewards”
payments where you set-up pre-authorized instructions         section contained in your Personal Account Agreement
with your mortgage, loan, credit card and/or other            for further terms and conditions.
provider. Recurring pre-authorized fund transfers that
you initiate (i.e. if you use telephone banking, ABM
and/or online banking to set up) to other CIBC deposit,




                            10                                                            11
                                                            • When selecting your PIN or Password, never use
Details on Using Your Accounts                                obvious or easily guessed information like your phone
                                                              number, date of birth, address or social insurance
                                                              number or you could be liable for losses
CIBC Cardholder Banking Service
                                                            • Memorize your PIN or Password
With the CIBC Cardholder Banking Service (previously        • Shield your PIN or Password from others when
known as the CIBC Convenience Banking Service),               conducting transactions at the bank machine or
you can take care of your day-to-day banking needs            when making a retail purchase
24/7 through CIBC bank machines including President’s       • If you notice suspicious activity on your account,
Choice Financial®4 bank machines, and CIBC Online,
                                                              your card is lost or stolen, you suspect someone else
Telephone and Mobile Banking. You can call
                                                              is using your card, or you suspect someone knows
1 800 465-CIBC (2422) anytime to speak to a
                                                              or is using your card details, PIN or Password, you
CIBC Financial Service Representative.
                                                              must notify a CIBC branch or contact us immediately
CIBC Debit Cards                                              at 1 800 465-CIBC (2422) (but no later than 24 hours
When you open your account, you’ll get a CIBC Debit           after learning of or suspecting such loss or use). If you
Card which you can use to access your account. Your           have access to a CIBC bank machine you must change
CIBC Debit Card includes the security of chip technology      your PIN(s) immediately
and active fraud monitoring.
                                                            Managing Your Day-to-Day Banking
• CIBC Advantage Debit CardTM1: A debit card that
  provides purchase acceptance in Canada and around         Once you have your CIBC Debit Card, it’s easy for you to
  the world including online, by phone or by mail. Use      access your money to do whatever you want – pay bills,
  it to access your account when and how you want for       make purchases, transfer money and more.
  all your banking needs – withdraw funds, transfer
                                                            Direct Deposits
  funds between accounts, pay bills and more
                                                            • Save yourself trips to the branch or bank machine to
• CIBC Convenience Card®: A debit card that provides
                                                              deposit cheques by signing up for direct deposits
  the same banking access and security features of
  chip technology and active fraud monitoring as the        • Regular deposits, such as your pay, government
  CIBC Advantage Debit Card but does not offer the            cheques, investment income payments, etc. can be
  added benefit of shopping internationally, online,          deposited directly into your account
  by phone or by mail                                       • You can access your money right away with no holds
                                                              applied; see page 30 for our Hold Policy on Cheques
Protecting Your Debit Card, Debit Card Details and Your
Personal Identification Number (PIN) or Password            Bill Payments
• You must safeguard your card and your card details        • Register your bills once and pay your bills easily,
  (such as your card number) and never disclose your PIN       quickly and conveniently
  or Password or you could be liable for losses. Your       • Pay online, by phone or through a CIBC bank machine
  CIBC Advantage Debit Card can be used to make             • For your records, you’ll get a confirmation number
  purchases with or without a PIN or the card being            with every payment
  present
• Never lend your card to anyone and always keep your       Pre-Authorized Payments
  card in sight when using it. No CIBC employee or          Ensure your bills are automatically paid on time. All you
  agent will ever ask you verbally for your PIN or Online   have to do is:
  Banking Password that you are currently using.            • Contact the company (utility, cable, insurance, etc.)
  You are the only person who should know it                • Tell them you want to set up pre-authorized
                                                              payments




                           12                                                           13
• Fill out their pre-authorized payments form              CIBC Overdraft Protection Service (COPS)
• Have your basic account information or, if you have
                                                           Protect yourself from an unexpected temporary shortfall
  a CIBC Advantage Debit Card, your debit card
                                                           of funds with CIBC Overdraft Protection Service. This
  information handy (or you may need to provide a
                                                           service is available, subject to credit approval, on most
  void cheque)
                                                           Canadian dollar personal accounts and is an economical
epostTM3                                                   way to ensure you’re covered in case of an overdraft.
The epost service enables you to view selected bills       There’s no charge unless you use the service.
online through CIBC Online and Mobile Banking – safely,
conveniently, and at no extra charge. You can:             If you use it, you pay interest on the outstanding
                                                           overdraft amount, plus a $5.00 charge in any calendar
• Choose to be informed by email when a new bill has
                                                           month in which an overdraft is created or increased
  arrived in your epost inbox
                                                           (based on end-of-day balances).
• View, pay and even print your bills by registering for
  epost through CIBC Online Banking                        CIBC’s overdraft interest rate is currently 21% per year
                                                           and may vary from time to time. Interest will be
Interac e-Transfer (previously Interac Email Money         calculated and debited monthly to your account, based
Transfer)                                                  on the final daily indebtedness in the account throughout
Send money to anyone with a personal Canadian dollar       the calendar month. Interest at the rate set by CIBC will
bank account using CIBC Online or Mobile Banking.          apply both before and after the indebtedness becomes
• It’s quick, easy and secure                              payable, before and after this CIBC Overdraft Protection
• All you need is the person’s email address               Service Agreement is terminated, and before and after
                                                           judgment is obtained against you.
• Visit www.cibc.com to find out more
                                                           If you are not covered by CIBC Overdraft Protection
                                                           Service, or you are at (or over) your Overdraft Limit,
                                                           and CIBC chooses to process a debit which overdraws
                                                           your account, or which exceeds (or further exceeds)
                                                           your Overdraft Limit, the cost is: overdraft charge of
                                                           $5.00, plus $5.00 for each item debited to your account
                                                           while the account remains in overdraft or over your
                                                           Overdraft Limit (based on end-of-day balances), plus
                                                           overdraft interest at CIBC’s then current overdraft
                                                           interest rate. If CIBC chooses to allow one or more such
                                                           withdrawals, it has no obligation to do so again at any
                                                           time in the future.




                          14                                                          15
Personal Banking Services and Fees
The following are fees and services that may not be included in the monthly account or transaction fees. All of these fees apply to personal
accounts and, unless otherwise indicated, are applied in Canadian dollars except for U.S. dollar accounts where fees are charged in U.S. dollars:

Service                                                                                       Fee Per Item
Withdrawals Made at Non-CIBC Bank Machines
  • In Canada (Interac network)                                                               • $1.50 each12
  • In U.S. (Plus* and VisaTM networks)                                                       • $3.00 each12 plus a 2.5% administration fee13
  • Outside of Canada and U.S. (Plus and Visa networks or other networks we make available)   • $5.00 each12 plus a 2.5% administration fee13
Debit Purchases (and returns/credits) made with Merchants and Withdrawals
made at Financial Institutions Outside Canada with a CIBC Advantage Debit Card
  • In U.S. or other Foreign currency                                                         • Additional 2.5% administration fee13
Bank Drafts and Money Orders
  • Canadian currency                                                                         • $7.50‡
  • U.S. currency                                                                             • $7.50 CDN‡
  • Foreign currency                                                                          • $7.50 CDN‡
Request for Replacement of Bank Draft or Money Order
  • Drawn in Canadian currency                                                                • No fee
  • Drawn in U.S. currency or other foreign currency                                          • $25.00
  NOTE: Some conditions apply. Please ask a CIBC advisor for details.
Certified Cheques
  • When requested by a payor (cheque issuer) – Canadian or U.S. currency                     • $10.00 CDN or $10.00 U.S.‡
  • When requested by a payee (cheque recipient) – Canadian or U.S. currency                  • $15.00 CDN or $15.00 U.S.
Counter Cheques
When you write a cheque that is not MICR-encoded for your account:
  • Canadian currency                                                                         • $5.00‡
  • U.S. currency                                                                             • 0.05% of face value ($5.00 U.S. min – $100.00 U.S. max)‡
Online Cheque Viewing
  • View images of items online                                                               • $1.50 per item viewed (free for accounts with
                                                                                                paperless record-keeping option3)
Personalized Cheques                                                                          Fees vary depending on style and quantity‡
Interac e-Transfers
   • Sending an Interac e-Transfer                                                            •   $1.50‡
   • Receiving an Interac e-Transfer                                                          •   Free14
Dishonoured (NSF) Cheque or Pre-Authorized Payment                                            •   $45.00 each‡
Search and Copy of Cheque or Other Item via Telephone Banking or Branch                       •   $5.00 per item
  NOTE: Certified cheques and debit memos are not returned.
Copy of Statement                                                                             • $5.00 per statement
Stop Payments
   • Cheques/Pre-Authorized Payments7 –                                                       • $12.50 per request
     Full Details Provided
   • Cheques/Pre-Authorized Payments7 –                                                       • $20.00 per request
     Full Details Not Provided
   • On Interac e-Transfer                                                                    • $3.50 per request
Wire Payments
Outgoing Wire Payments
   • $10,000 or less                                                                          • $30.00 per payment15
   • $10,000.01 – $50,000                                                                     • $50.00 per payment15
   • Greater than $50,000                                                                     • $80.00 per payment15
                                                                                                NOTE: Outgoing wire fees will be charged in Canadian
                                                                                                currency. For wires from foreign currency accounts
                                                                                                (including U.S. accounts), the equivalent fee will be
                                                                                                charged in the same currency as the account using an
                                                                                                exchange rate set by CIBC on a date determined by CIBC.
Incoming Wire Payments
  • Canadian and U.S. currency                                                                • $15.00 per payment (charged in the same currency
                                                                                                as the incoming payment and deducted from the
                                                                                                incoming payment amount)
     • Other currencies                                                                       • $15.00 CDN per payment (converted to the same currency
                                                                                                as the incoming payment using an exchange rate set by
                                                                                                CIBC on a date determined by CIBC and deducted from
                                                                                                the incoming payment amount)
‡
    In addition to transaction fee (if applicable).

                                   16                                                                                  17
Personal Banking Services and Fees
The following are fees and services that may not be included in the monthly account or transaction fees. All of these fees apply to personal
accounts and, unless otherwise indicated, are applied in Canadian dollars except for U.S. dollar accounts where fees are charged in U.S. dollars:

Service                                                                                Fee Per Item
Inter-Branch Payments (between CIBC branches in Canada)
   • $10,000 or less                                                                   •   $15.00 per payment
   • $10,000.01 – $25,000                                                              •   $30.00 per payment
   • $25,000.01 – $100,000                                                             •   $60.00 per payment
   • Greater than $100,000                                                             •   $100.00 per payment
                                                                                           NOTE: Additional out of pocket expenses may apply
Account Closing at Your Request
  • Account closed within 90 days of opening                                           • $20.00 per account (not applicable if funds are
                                                                                         transferred to another CIBC-branded9 product)
Account Transfer to Other Financial Institution
  • Transfer bank account (by means of a Balance of Account form)                      • $19.50 per account
  • Transfer from CIBC RRSP/RRIF/LIF Daily Interest Savings Account/GIC                • $100.00 per transfer
  • Transfer from CIBC TFSA Tax Advantage Savings Account®/GIC                         • $100.00 per transfer
Search for Accounts
  • Search for accounts of deceased or incapacitated persons                           • $6.50 per name per branch (minimum $22.00
                                                                                         plus applicable taxes)
     • Letter to confirm account balance, interest, etc., if required                  • $16.50 per account
Travellers Cheques Purchasing Commission
  • Regular Travellers Cheques                                                         •   1%‡
  • With CIBC PremierService Account                                                   •   Commission-free
  • With CIBC 60 Plus Advantage                                                        •   Commission-free‡
  • Cheques for Two                                                                    •   1.75%‡
  • With CIBC PremierService Account                                                   •   0.75%
  • With CIBC 60 Plus Advantage                                                        •   0.75%‡
  NOTE: Subject to availability.
Cashing Travellers Cheques
  • American Express Travellers Cheques                                                • Fee waived
  • All others                                                                         • $3.00 per transaction
Gift Cheques
  • American Express®3 Gift Cheques (subject to availability)                          • 3%‡
Collection Items
Outgoing CDN dollar item within Canada
  • Up to $5,000                                                                       • $15.00 each
  • Over $5,000                                                                        • 3/20 of 1% of the item amount (minimum of $25.00 each)

Outgoing CDN dollar item outside of Canada                                             • 1/5 of 1% of the item amount (minimum of $30.00 each
                                                                                         and maximum of $150.00 each+)

Outgoing U.S. and foreign currency item                                                • 1/5 of 1% of the item amount (minimum of $30.00 each
inside or outside of Canada                                                              and maximum of $150.00 each+)
                                                                                       NOTE: Other financial institutions may levy additional
                                                                                       charges on outgoing items.
                                                                                       +
                                                                                        Additional out of pocket expenses may apply.

NOTE: Incoming collections from other financial institutions will be
subject to a charge by CIBC which may be passed on by the
financial institution to their customer.
Cheques Written in Currencies Other than the Account Currency                          • $20.00‡ per cheque

‡
    In addition to transaction fee (if applicable)




                                  18                                                                             19
Personal Banking Services and Fees
The following fees are applied in Canadian dollars except where
otherwise noted.


Safety Deposit Boxes                                                 Status                               Fee*
Safety deposit boxes are available in a variety of sizes             Dormant for 2, 3 or 4 years          $20.00
and prices; some common examples with approximate
                                                                     Dormant for 5, 6, 7 or 8 years       $30.00
dimensions are shown in the chart below. Rent is always
paid in advance.                                                     Dormant for 9 years                  $40.00

  Box Size                                 Price/Year              * Or the account balance, whichever is less.
                                           plus applicable taxes
                                                                   NOTE: Fees for U.S. dollar accounts are charged in
  1 1/2” x 5” x 24”                        $45.00                  U.S. dollars.
  2 1/2” x 5” x 24”                        $60.00                  After ten years, if your account remains dormant, your
                                                                   balance is transferred to the Bank of Canada.
  3 1/4” x 5” x 24”                        $65.00
  2 1/2” x 10 3/8” x 24” or                                        To activate a dormant account, you can:
                                           $100.00
  5” x 5” x 24”                                                    • Make a deposit, withdrawal, transfer or bill payment
  5” x 10 3/8” x 24”                       $200.00                   at any CIBC branch or CIBC bank machine; or
  10” x 10 3/8” x 24”                      $300.00                 • Make a withdrawal at any other bank machine
                                                                     displaying the Interac, Visa or Plus logo; or
                                                                   • Make a debit purchase
Safety Deposit Box Closing:
If your box is closed within one year after it is
opened, CIBC will refund the rent based on the months
                                                                   Services to Non-CIBC Bank Account Customers
remaining up to a maximum of 6 months. If your box is              In-branch bill payments – $3.00 per bill
closed after the first full year, CIBC will refund your rent       If a branch chooses to negotiate a CIBC cheque from
pro-rated on the remaining months in the term.                     a non-CIBC bank account customer – $5.00 each
                                                                   NOTE: Fees do not apply to payment of Government of
Replacement Services:
                                                                   Canada remittances or cashing of Government of
• Replacement of lost keys – $15.00 per key                        Canada cheques. See page 29 for information on how
  (plus applicable taxes)                                          to cash Government of Canada cheques.
• Drilling of box and replacement of lost keys – $100.00
  (plus applicable taxes)
                                                                   Account Conversion
Dormant (Inactive) Accounts                                        If you change your account type prior to the end of
                                                                   the final business day of the month to an account with
An interest-bearing account is considered dormant if you           a different fee structure, all transactions during that
have not initiated any transactions for a 12-month                 month (including those made before the change) will
period. A non-interest bearing account, including the              be subject to the fees under the fee structure that
CIBC Everyday Chequing Account and the CIBC Unlimited              applies to your new account type at the end of the
Chequing Account, is considered dormant if you have                month. However, any fees which have already been paid
not initiated any transactions for a 6-month period.               or deducted from your account during the month (e.g.,
Dormant accounts that receive a monthly statement will             for money orders) will not be refunded upon conversion.
automatically be switched to quarterly statements.




                               20                                                              21
Accounts No Longer Offered                                                           Fees for the following accounts:
If you maintain a minimum monthly balance of $1,500 on                               • CIBC MenuPlus® – Maximize Interest Account
                                                                                                                        s
these accounts, we will waive your transaction fees16 on                             • CIBC Personal Chequing Account
the Account (the fees eligible for this waiver are indicated                         • CIBC Chequing Savings Account  17


with a t in the chart below). For CIBC Waive Account®                                • CIBC Waive Account
customers, a minimum monthly balance of $1,500 also
waives the monthly fee.

 Feature†                                                  Fee (excl. Waive CIBC Waive              Fee with CIBC         Fee with CIBC         Fee with
                                                           Account)         Account                 ADVANTAGE             ADVANTAGE             CIBC 60 PLUS
                                                                                                    FOR YOUTH             FOR STUDENTS          ADVANTAGE
                                                                                                    (benefits only        (benefits do not      (benefits are not
                                                                                                    apply on the CIBC     apply on the CIBC     available on the
                                                                                                    MenuPlus – Maximize   MenuPlus – Maximize   CIBC Chequing
                                                                                                    Interest Account)     Interest Account)     Savings Account)

 Transactionss                                             $1.00 eacht      $3.90/month             Free                  Free                  Free
                                                                            for 0–10
                                                                            transactionst

                                                                            $1.00 for
                                                                            transactions
                                                                            above 10
                                                                            (if you perform
                                                                            fewer than 10
                                                                            transactions in a
                                                                            month, the unused
                                                                            transactions cannot
                                                                            be carried forward to
                                                                            subsequent months)

 Record-Keeping:
   Paperless option3                                       Free             Free                    Free                  Free                  Free
   Monthly statement                                       $1.25/montht     Free                    Free18                Free                  Free
   Quarterly statement                                     $0.50/montht     Free                    Free18                Free                  Free
   Bankbook                                                $2.00/montht     $2.00/montht            Free18                $2.00/montht          Free
   Monthly statement with cheques imaged4                  $2.50/month      $2.50/month             Not available18       $2.50/month           Free
   Monthly statement with cheques returned5                $4.50/month      $4.50/month             Not available18       $4.50/month           Free
   Interim statement                                       $4.50 each       $4.50 each              $4.50 each            $4.50 each            $4.50 each

 s
     This is a non-interest bearing account.
 †
     Additional fees may apply to the operation of your account(s)
     or if you switch account types; see pages 16-21 for details.
 s
     See Additional Account Details on page 8 for the definition of
     “transaction” and other important information. Any free or unused
     transactions cannot be carried forward for use in subsequent months.




                                 22                                                                                        23
Accounts No Longer Offered (continued)                                             Fees for the following accounts:
If you maintain a minimum monthly balance of $5,000                                • CIBC Investor’s Rate Account
on these accounts, we will waive your transaction fees16                           • CIBC Daily Interest Savings Account19
on the Account (the fees eligible for this waiver are                              • CIBC Regular Savings Account19
indicated with a t in the chart below).

 Feature†                                                                   Fee                   CIBC ADVANTAGE        CIBC 60 PLUS
                                                                                                  FOR STUDENTS          ADVANTAGE

 Transactionss                                                              $1.25 eacht           Free                  Free




 Record-Keeping:
     Paperless option3                                                      Free                  Free                  Free
     Monthly statement                                                      $1.25/montht          Free                  Free
     Quarterly statement                                                    $0.50/montht          Free                  Free
     Bankbook                                                               $2.00/montht          $2.00/montht          Free
     Monthly statement with cheques imaged4                                 $2.50/month           $2.50/month           Free
     Monthly statement with cheques returned5                               $4.50/month           $4.50/month           Free
     Interim statement                                                      $4.50 each            $4.50 each            $4.50 each

 †
     Additional fees may apply to the operation of your account(s)
     or if you switch account types; see pages 16-21 for details.
 s
     See Additional Account Details on page 8 for the definition of
     “transaction” and other important information. Any free or unused
     transactions cannot be carried forward for use in subsequent months.




                                 24                                                                              25
                                                              • A provincial or territorial health insurance card, as
Other Important Information                                     permitted to be used for identification purposes
                                                                under provincial law. This identification is not valid
                                                                for Ontario, Manitoba or Prince Edward Island. In
Opening a Personal Bank Account
                                                                Quebec, this can only be used if you volunteer it
To complete a personal bank account application, you            when asked for identification
will need to provide your name, date of birth, occupation,
                                                              • An Ontario Photo Card issued by the Government of
if any, and address, if any. In addition, you will need to
                                                                Ontario to residents 16 years of age and older –
provide two pieces of valid, original and not substantially
                                                                Ontario residents can’t have both a driver’s licence
defaced identification from among those set out in
                                                                and a photo card; either an Ontario Photo Card or
Identification 1 or Identification 2, at least one of which
                                                                a Canadian Driver’s licence can be accepted
must be from Identification 1.
                                                              • A document or card, bearing the individual’s
NOTE: If you cannot provide at least one piece of photo         photograph and signature, issued by any of the
identification from Identification 1, your account may          following authorities or their successors: Insurance
be set up with a limited Access to Deposited Funds Limit        Corporation of British Columbia; Alberta Registries;
(see definition on page 31), and CIBC Overdraft                 Saskatchewan Government Insurance; Department
Protection Service will not be available to you.                of Service Nova Scotia and Municipal Relations;
                                                                Department of Transportation and Public Works of
Identification 1:                                               the Province of Prince Edward Island; Service New
• A driver’s licence issued in Canada, as permitted to be       Brunswick; Department of Government Services and
  used for identification purposes under provincial law.        Lands of the Province of Newfoundland and Labrador;
  In Quebec, this can only be used if you volunteer it          Department of Transportation of the Northwest
  when asked for identification                                 Territories; Department of Community Government
• A Canadian passport                                           and Transportation of the Territory of Nunavut
• A Certificate of Canadian Citizenship or a Certification    • Correctional Service Canada identification card with
  of Naturalization, in the form of a paper document or         the individual’s name and photograph
  card but not a commemorative issue                          • Government of Canada employee identity card with
• A Permanent Resident card or Citizenship and                  the individual’s name and photograph
  Immigration Canada Form IMM 1000, IMM 1442                  • Liquor Control Board Age of Majority (BYID) card must
  or IMM 5292                                                   bear a unique number to be acceptable as identification
• A birth certificate issued in Canada                        • A Canadian Firearms licence
• A Social Insurance Number card issued by the                • Canadian Forces identification card
  Government of Canada. While this card is not a              • MPIC card issued by the Manitoba Public Insurance
  mandatory piece of identification, the law requires           Corporation
  CIBC to ask for your Social Insurance Number (SIN)
  when you open an account that earns interest                • NEXUS or CANPASS Air membership card issued by
                                                                Canada Border Services Agency
• An Old Age Security card issued prior to January 2008
  by the Government of Canada which bears the                 • Student card with individual’s photograph – can be
  individual’s name and Social Insurance Number. In             accepted for minors only
  Quebec, this can only be used if you volunteer it           • Library card – can be accepted for youth only
  when asked for identification                               • United Kingdom passport
• A Certificate of Indian Status issued by the                • United States passport
  Government of Canada
                                                              • United States Permanent Resident Card (Green Card)
                                                              • Municipal, provincial or federal police force identification



                            26                                                              27
Identification 2:                                              • CIBC has reasonable grounds to believe that the
• An employee identity card, issued by an employer               account will be used for illegal or fraudulent purposes,
  that is well known in the community, bearing the             • The individual has a history of illegal or fraudulent
  individual’s photograph                                        activity in relation to providers of financial services
• A bank or automated banking machine or client                  within the seven-year period preceding the account
  card, issued by a well-known and reputable Canadian            application date,
  financial institution in the name of, or bearing the name    • CIBC has reasonable grounds to believe that the
  of, the individual and bearing the individual’s signature      individual, for purposes of opening the account,
• A credit card, issued by a well-known and reputable            knowingly made a material misrepresentation in the
  Canadian financial institution in the name of, or              information provided to CIBC,
  bearing the name of, the individual and bearing the          • CIBC has reasonable grounds to believe that it is
  individual’s signature                                         necessary to refuse to open the account in order to
• A Canadian National Institute for the Blind (CNIB)             protect the customers or employees of CIBC from
  client card bearing the individual’s photograph                physical harm, harassment or other abuse, or
  and signature                                                • The individual refuses CIBC’s request for consent to:
• Provincial hunting or fishing licence (Outdoors card)          • Verify the validity of the pieces of identification
• Certificate of Registration of Birth Abroad                      presented by the individual to CIBC, and/or
• Certificate of Retention of Canadian Citizenship               • Verify whether any of the above circumstances are
                                                                   applicable to the individual.
• Credit card issued by a well-known and reputable retail
  store in the individual’s name or showing their name         If you have concerns, refer to page 32 for CIBC’s
  embossed on the card with the individual’s signature         complaint resolution process and how to contact the
                                                               Financial Consumer Agency of Canada (FCAC).
• Foreign passport (excluding United Kingdom and
  United States passports)
                                                               Cashing Government of Canada Cheques
• Senior citizen’s privilege card issued by a well-known
                                                               CIBC will cash Government of Canada Cheques for up to
  and reputable retail store, with the individual’s name
                                                               $1,500, without charge. The minimum identification
• United Kingdom driver’s licence                              requirements to cash a Government of Canada cheque
• United States driver’s licence                               are different from the requirements for opening a
• Veterans Affairs Canada Health Card                          personal account. In order to cash a government
                                                               cheque, you will need:
• Membership card issued by a well-known and reputable
  business (e.g., health club, Costco) with the individual’s     • One valid, original piece of identification from either
  name and photo (for Personal customers only)                     Identification 1 or Identification 2 (see pages 26-28),
                                                                   if the piece of identification presented has both your
Alternatively, you may present one piece of
                                                                   photograph and signature; or
identification from among those set out in Identification
1, if your identity can be confirmed by a client in good         • Two valid, original pieces of identification from
standing with CIBC, or an individual in good standing in           Identification 1 or Identification 2 (see pages 26-28) –
the community in which the branch is located.                      neither piece of identification requires a photograph;
                                                                   or One valid, original piece of identification from
The individual in good standing in the community will
                                                                   Identification 1 or Identification 2 (see pages 26-28)
be required to present two pieces of identification in
                                                                   if your identity is also confirmed by a client of CIBC
accordance with the first paragraph of this section.
                                                                   in good standing or by an individual in good
CIBC reserves the right to refuse to open an account if            standing in the community. The individual in good
one or more of the following circumstances is applicable           standing in the community will be required to
to the individual requesting the opening of the account:           present two pieces of identification in accordance
                                                                   with the first paragraph of the Opening a Personal
                                                                   Bank Account section (page 26).

                             28                                                            29
If you have any concerns, refer to page 32 for CIBC’s
                                                             CDN$ Cheque      Way you deposit     Maximum Hold
complaint resolution process and how to contact the FCAC.    Amount                               Period
CIBC will also cash certain provincial or municipal          $1,500 or less   In branch           4 business days after
government cheques if they are drawn on CIBC or                                                   day of deposit
guaranteed by the government. We recommend you                                By ABM or any       5 business days after
open a CIBC Personal Bank Account and set up Direct                           other way           day of deposit
Deposit so the government (or companies) can deposit         Greater than     In branch           7 business days after
your funds directly into your bank account. Authorizing      $1,500                               day of deposit
a Direct Deposit will ensure timely receipt in the event
                                                                              By ABM or any       8 business days after
of postal delays.                                                             other way           day of deposit

Our Hold Policy on Cheque Deposits to                         • For a non-CDN$ cheque drawn on a financial
any Personal Deposit Account                                    institution’s branch located in Canada, the normal
For purposes of this policy:                                    length of time we will hold funds is 10 business days.
                                                                The maximum hold period is 20 business days
  • “Cheque” also includes certified cheques, bank
    drafts, money orders and other instruments                • For a non-CDN$ cheque drawn on a financial
                                                                institution’s branch located outside of Canada, the
  • Saturday, Sunday and holidays are not business days
                                                                normal length of time we will hold funds is 15
Understanding hold periods                                      business days. The maximum hold period is estimated
                                                                to be 30 business days
When you deposit a cheque in your Personal Bank
Account, a hold period may apply to allow time for the      Reasons we may hold the funds beyond the
cheque to clear. The funds will appear in your account at   maximum period
the time of deposit, but you may not be able to access
                                                            We may extend the maximum hold periods in some
them until the hold period expires.
                                                            circumstances, including (but not limited to) where:
Even after the hold period expires, there is no guarantee
                                                              • CIBC has reasonable grounds to believe that the
that a cheque will not be returned to us unpaid. If a
                                                                deposit is being made for illegal or fraudulent
cheque is returned unpaid for any reason at any time,
                                                                purposes in relation to an account
either during or after the expiry of the hold period, we
have the right to charge the amount of the cheque to          • an account has been open for less than 90 days
your account.                                                 • the cheque:
We may also accept cheques from you on “collection”,             • is not encoded with magnetic ink character
meaning that only if and when CIBC receives payment                recognition or is not readable by operational
from the financial institution on which the cheque is              systems (for example, if damaged or mutilated);
drawn will the funds be credited to your account and             • has been endorsed more than once;
you have access to the funds.                                    • is deposited six months or more after the date
How long are funds held?                                           of the cheque
                                                            The hold period under these circumstances is estimated to
The length of the hold period for cheques depends on
                                                            be 30 business days and could be longer for non-CDN$
the currency, amount of the cheque and other factors:
                                                            cheques drawn on a financial institution’s branch located
  • For a CDN$ cheque drawn on a financial institution’s    outside of Canada.
    branch located in Canada, the normal length of
    time we will hold funds is 4 business days after the
    day of deposit. The maximum hold periods are as
    follows:



                               30                                                         31
Access to Deposited Funds Limit                               Step 2: Customer Care Centre
An Access to Deposited Funds Limit may apply to cheque        If the problem is not resolved to your satisfaction,
deposits you make in branch, at an ABM or any other           you can contact the CIBC Customer Care Centre.
way. This is the dollar amount you will have access to        You can reach us by:
until the hold period expires on your deposit. To ask         Telephone: 1 800 465-CALL (2255)
about your Access to Deposited Funds Limit, call              Fax: 1 877 861-7801
Telephone Banking 24 hours a day, 7 days a week at            E-mail: customer.care@cibc.com
1 800 465-2422 or visit your nearest branch.
                                                              Write to: CIBC Customer Care
CIBC’s Hold Policy and Access to Deposited Funds Limit                  P.O. Box 70, Station T
are subject to the Personal Account Agreement, which                    Toronto, ON
governs your account.                                                   M6B 3Z9

                                                              Be sure to include:
Notice of Fee Changes                                         • Your name and contact information where you prefer
If a fee applicable to your account is increased or a           to be reached
new account fee is introduced and you receive regular         • The nature of your complaint
statements, we will mail you a notice of the change at
                                                              • Details relevant to the complaint and with whom you
least 30 days before it is effective. For customers not
                                                                have already discussed the issue
receiving a regular statement, a notice will be posted
in all branches and at all CIBC bank machines 60 days         If you are dissatisfied with the decision of the CIBC
before the change is effective. For customers with            Customer Care Centre, you may contact or be directed
paperless record-keeping option3, CIBC may, at its option,    to the CIBC Ombudsman.
provide you with notice in writing (which may be              Step 3: CIBC Ombudsman
provided by electronic means, including posting a notice
                                                              Assuming you have followed the complaint escalation
on Online Banking) at least 30 days before the change is
                                                              steps outlined above and you remain unsatisfied with
effective, or by posting a notice at CIBC branches 60 days
                                                              Customer Care’s resolution, you can contact the CIBC
before the change is effective.
                                                              Ombudsman. Then, if the matter falls within the CIBC
                                                              Ombudsman’s mandate (www.cibc.com/ombudsman),
Our Service Commitment to You –                               and providing legal action has not been taken on the
Solutions for Solving Your Complaints                         matter, the CIBC Ombudsman will conduct a further
                                                              investigation. You can reach the CIBC Ombudsman by:
Our Process for Resolving Your Complaints
We have created a process for dealing with complaints that    Telephone: 1 800 308-6859 or (416) 861-3313 in Toronto
we believe is both effective and efficient. We expect every   Fax: 1 800 308-6861 or (416) 980-3754 in Toronto
CIBC employee who receives a customer complaint to take       E-mail: ombudsman@cibc.com
ownership of the issue and ensure that the complaint is       Write to: CIBC Ombudsman
resolved quickly. If you have a complaint, we encourage                 P.O. Box 342
you to follow the complaint procedure outlined here.                    Commerce Court
                                                                        Toronto, ON
Step 1: Where You Do Business With Us
                                                                        M5L 1G2
In most cases, a complaint is resolved simply by telling
                                                              If the above steps do not resolve your complaint, you
us about it. You should be able to get swift results by
                                                              may consider escalating the matter. See the listing for
talking to our employees or Manager where you do
                                                              Independent Consumer Support Agencies.
business with us. You can speak with us in branch or
by calling Telephone Banking at 1 800 465-CIBC (2422).        Independent Consumer Support Agencies
                                                              In addition to CIBC’s service commitment to you, there
                                                              are a number of external agencies that monitor Canada’s


                            32                                                            33
financial industry to ensure compliance and reliable          Write to: Financial Consumer Agency of Canada
access to financial services.                                           6th Floor, Enterprise Building
                                                                        427 Laurier Ave. West
Ombudsman for Banking Services And Investments (OBSI)                   Ottawa, ON
You can contact the OBSI, who is independent from                       K1R 1B9
CIBC and whose purpose is to review your personal or
                                                              The FCAC will determine whether the financial
business complaint when you do not accept the decision of
                                                              institution is in compliance. It will not, however, resolve
the CIBC Ombudsman; or when 90 days have elapsed since
                                                              individual consumer complaints.
escalating your concerns to the CIBC Customer Care Centre.
Where appropriate, OBSI may seek the assistance of            The Privacy Commissioner of Canada
CIBC’s internal complaint resolution staff – including the    If your concern involves a privacy issue you may contact
CIBC Ombudsman – to facilitate the earliest possible          the Office of the Privacy Commissioner of Canada by:
resolution to your complaint. You can reach
the OBSI by:                                                  Telephone: (613) 995-8210 or 1 800 282-1376
                                                              Fax: (613) 947-6850
Telephone: 1 888 451-4519                                     Web Site: www.privcom.gc.ca
Fax: 1 888 422-2865
E-mail: ombudsman@obsi.ca                                     Voluntary Codes of Conduct
Web Site: www.obsi.ca                                         Voluntary Codes of Conduct are guidelines and
Write to: Ombudsman for Banking                               commitments that are designed to protect you, our
          Services and Investments                            customers. CIBC has voluntarily adopted a number
          401 Bay Street                                      of codes. These codes can be found on www.cibc.com
          Suite 1505, P.O. Box 5                              or you can obtain a copy of “Our Service Commitment
          Toronto, ON                                         to You” brochure at any CIBC branch.
          M5H 2Y4
If you choose to contact the OBSI at the conclusion of
the CIBC Ombudsman investigation, you should do so
                                                              General Terms and Conditions
within six months from the date of CIBC’s response to
you, as OBSI reserves the right to decline any                Your Personal Account Agreement contains important
investigation after that time.                                terms and conditions governing your account. Please
                                                              be sure to read it.
The Financial Consumer Agency Of Canada
                                                              Personal accounts are for personal use only. Businesses
The Financial Consumer Agency of Canada (FCAC)
                                                              (including sole proprietorships) must obtain a CIBC
supervises federally-regulated financial institutions, such
                                                              business account.
as CIBC, to ensure they comply with federal consumer
protection laws.                                              In most cases, transactions done at a branch or bank
                                                              machine after 6:00p.m. local time will have a transaction
Federal consumer protection laws affect you in a
                                                              date of the next business day. Transactions done at a
number of ways. For example, financial institutions must
                                                              branch or bank machine after 9:30p.m. local time will
provide you with information about their fees, interest
                                                              be processed the next business day. Transactions done
rates and complaint handling procedures.
                                                              through Telephone, Online or Mobile Banking after
The FCAC also helps educate consumers and monitors            6:00p.m. (Eastern Standard Time) will have a transaction
voluntary codes of conduct and public commitments             date of the next business day.
designed to protect the interest of consumers. If you         Transactions done through Telephone, Online or Mobile
have a regulatory complaint or a complaint concerning a       Banking after 9:30p.m. (Eastern Standard Time) will be
voluntary code of conduct, you can contact the FCAC by:       processed the next business day. Please note that
Telephone: 1 866 461-3222                                     Saturday, Sunday and holidays are not considered
Web Site: www.fcac-acfc.gc.ca                                 business days.



                             34                                                           35
Service charges are calculated for the calendar month                                    Banking activity that occurred prior to Online Banking registration will not be
                                                                                         available in the Online or Mobile Banking transaction history.
up to and including the final business day of the month.                            4    Only the front of cheques will be imaged.
Such service charges are dated the final calendar day of                            5    Monthly statement with cheques returned option is not available except for
                                                                                         those accounts which had this option prior to March 12, 2008 and continuously
the month but are not posted until the first business                                    thereafter.
day in the following month.                                                         6    Customers who opened a CIBC EverydayPlus Chequing Account on or prior to
                                                                                         March 30, 2012 and qualify to receive the CIBC EverydayPlus Chequing Account
Interest is credited to your account as of the last                                      Anniversary Reward, will continue to be eligible to receive their Anniversary
business day in the interest period. However, the                                        Reward until notified otherwise. For information about the CIBC EverydayPlus
                                                                                         Chequing Account Anniversary Reward Terms and Conditions, call CIBC
interest cannot be withdrawn, and will not be printed                                    Telephone Banking or visit a CIBC branch.
at branch terminals or at CIBC bank machines, nor made                              7    Excludes stop payments on pre-authorized debits/recurring payments set up
                                                                                         using CIBC Advantage Debit Card details. To stop payment on these, you need
available through CIBC Telephone Banking or CIBC                                         to contact the merchant/biller/payee directly to instruct them to discontinue
Online or Mobile Banking until two business days after                                   applying charges to your account(s) through your CIBC Advantage Debit Card.
                                                                                         If you are unsuccessful in resolving the issue, CIBC may be able to work with
the end of the interest period. Interest rates quoted are                                Visa to request a refund for you.
annual and are subject to change without prior notice                               8    Customers who were 60 years of age or older on or before June 24, 1991, and
                                                                                         held a CIBC Key AccountTM1 prior to this date, as well as when the CIBC Key
and are displayed on in-branch interest rate sheets.                                     Account was converted into the CIBC Unlimited Chequing Account, may have
                                                                                         the monthly fee waived on their CIBC Unlimited Chequing Account.
If your account pays interest based on the minimum                                  9    “CIBC-branded” means any brand that has CIBC in its name. For example CIBC
monthly or minimum semi-annual balance: a deposit made                                   Wood Gundy is CIBC-branded however President’s Choice Financial is not CIBC-
                                                                                         branded.
on the first business day of the period is credited as if it                        10   The one-time Welcome Bonus is available only to UCAs opened on or after
were actually made on the first calendar day (if earlier).                               June 2, 2008 and enrolled in the Aeroplan Miles reward feature on or after
                                                                                         June 9, 2008, as long as you don’t already have a UCA (and all other qualifying
Seven days prior notice may be required for withdrawals                                  criteria are met). If within the next six full calendar months after the UCA was
                                                                                         opened, the eligible direct deposit is not received or three different eligible
by cheque or otherwise.                                                                  pre-authorized debits are not withdrawn within the same calendar month, you
                                                                                         are not eligible for the Welcome Bonus but may be eligible for the Thank You
U.S. currency coins deposited into any CIBC account                                      Bonus. You may qualify for a Welcome Bonus OR the Thank You Bonus (if you
(Canadian or U.S. dollar) will be treated as if they were                                meet the requirements) on your UCA, and you cannot receive more than one
                                                                                         Welcome or Thank You Bonus.
Canadian currency coins.                                                            11   The one-time Thank You Bonus is available on UCAs opened prior to June 2,
Digital or electronic representations of cheques and                                     2008, if qualifying criteria are met. It is also available on UCAs opened after
                                                                                         June 2, 2008, if you meet the criteria noted in the Welcome Bonus section, with
other instruments, or the relevant information from the                                  the exception that your eligible direct deposit or three different eligible
cheque or instrument, may be made or captured and                                        preauthorized debits occur(s) more than six full calendar months after the UCA
                                                                                         was opened. In the latter case, you will receive the one-time Thank You Bonus
used by financial institutions involved in the exchange                                  instead of the one-time Welcome Bonus once your eligible direct deposit or
                                                                                         three different eligible pre-authorized debits
and clearing of payments in Canada and elsewhere, in                                     are made.
which case the original paper item may be destroyed                                 12   In addition to transaction fee, if applicable to account. Some bank machines
and not returned to you. CIBC is entitled to act upon                                    may levy additional surcharges.
                                                                                    13   You are charged the same foreign exchange conversion rate CIBC is required to
such a representation or information for all purposes                                    pay, plus an administration fee of 2.5% of the converted amount in addition to
as if it were the original paper item. CIBC and other                                    any transaction fees applicable to the withdrawal and the fee noted.
                                                                                         Conversion to Canadian dollars may occur on a date other than the date of
financial institutions may reject any cheque or other                                    your transaction. Therefore the conversion rate may be different from the rate
instrument that does not comply in all respects with                                     in effect at the time of your transaction.
                                                                                    14   CIBC levies no fee to receive an Interac e-Transfer into a CIBC Canadian dollar
all applicable by-laws, regulations, rules and standards                                 personal account; however, if the account is not at CIBC, the recipient may be
of CIBC and the Canadian Payments Association.                                           levied a fee by his/her own financial institution or by the provider of the Interac
                                                                                         e-Transfer service.
                                                                                    15   Correspondent bank may levy additional charges.
                                                                                    16   The additional fees for withdrawals from non-CIBC bank machines are not
End notes                                                                                waived. Fees apply for all other services listed in this brochure as indicated.
                                                                                    17   The CIBC Chequing Savings Account includes 2 free transactions per month
                                                                                         (unused transactions cannot be carried forward to subsequent months).
                                                                                         Monthly statement with cheques imaged and monthly statement with cheques
1 CIBC’s standard credit criteria apply.                                                 returned record-keeping options are not available.
2 Defined as monthly statement, quarterly statement, or paperless option.           18   Youth refers to customers 18 years of age or younger. Monthly statement with
3 “Paperless” record-keeping is a paper-free alternative to statements and               cheques returned and monthly statement with cheques imaged options (front
  bankbooks. This option enables customers to track account activity online or by        only) are not available for CIBC MenuPlus – Maximize Interest Accounts opened
  phone or CIBC bank machine. Please note, no electronic or printed statements           by youth on or after November 1, 2001. However, for youth who opened a
  will be sent to customers selecting this option. Customers must review their           CIBC MenuPlus – Maximize Interest Account before November 1, 2001 and
  account transactions through CIBC Online or Mobile Banking, CIBC Telephone             have continuously maintained the monthly statement with cheque return
  Banking or CIBC bank machines at least once every 30 days and examine all              option since that time, this option is available at no charge.
  entries and balances at that time. If there are any errors, omissions or          19   Monthly statement with cheques imaged and monthly statement with cheques
  irregularities, customers must notify CIBC in writing within 60 days after the         returned record-keeping options are not available on the CIBC Regular Savings
  date on which the entry was, or should have been, posted to the account.               Account and CIBC Daily Interest Savings Account.


                                       36                                                                                      37

				
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