"SAMPLE OPERATIONAL POLICIES"
Play Time Drop in Child Care I. Hours of Operation Monday – Friday 6:00 am – 7:00 pm Hours may change during the holiday and school closing. Play Time is a licensed drop in child care facility. We are not required to have an outdoor play area so please keep that in mind when using us for weekly care. No child may be in care for more than 10 hours each day. II. Prices/ Fees Parents/guardian/or authorized person to pick up child(ren) are required to pay at the time of drop off. As of 1 Jan 2011 we no longer accept debit/credit. We accept cash only. No refunds. Money will remain in account for that current year. (Example money in your account placed in 2011 will expire 1 Jan 2012). Parents may make reservations. Reservation fee is paying the complete all day fee (all children) and meals (if child is planning on eating with us) at least 24 hours in advance. If you make reservations for your child(ren) and do not cancel 24 hours in advance this money will be misused out of your account. The reason for this is your reservation is taking up a spot that another child could have had. If you do cancel 24 hours in advance your money is still non refundable but will remain in your account for the rest of the year. There will be a $1/min per child picked up after the designated pick up time his or her parent signed on the clip board not to exceed 10 hours. Each parents/guardian/or authorized person to pick up child(ren) is responsible for picking up his or her child at the time that was placed as pick up time. The reason for this fee is many other families may have reservations for their child(ren) at your pick up time. There will be a $1/min charge for each child in our care after closing. There will be a $5/min charge for each child in our care a half hour or more after closing. This charge will be due at the time of pick up from parents/guardian/or authorized person to pick up child(ren). All fees occurred during your child’s stay (late fee, food fee, diaper fee, as some examples) are due at the time of pick up. A child can not return to care until balance is paid in full. Play Time Drop in Child Care reserves the right to deny any parent child care if paying balance becomes an issue. Failure to pay at pick will result in a $5 per child per business day until balance is paid. After thirty days of not paying your balance Play Time Drop in Child Care reserves the right to file a Theft of Service with the San Antonio, TX court. Parents will be responsible for the daily late fee until the court date. Once a judge rules in the favor of Play Time Drop in Child Care parents/guardian/or authorized person to pick up child(ren) will be responsible for all Play Time Drop in Child Care fees, Play Time Drop in Child Care attorney fee, and any court fee. Play Time will not be held responsible for any fee as a result of theft of service. Ages 18 months to 12 years $25 all day child care and $10 each additional child $100 weekly and $50 each additional child (meals included with the weekly only) Meals $3 each Snacks $1 each (or prepare your own meals/snacks but no peanut products) Missing Items $1 for each item Example: diapers/pull ups, bottles, change of clothes, blankets. Important Information Development and growth are important to the caregivers at Play Time and we are here to help your child reach his or her growth milestones. For ages 18 months and older we do not allow a bottle so please pack a Sippy cup if you are packing your own meals. For ages 18 months and older who are still on a pacifier we ask that parents please have an attachment device for their child to attach his/her pacifier to their clothes. Play Time isn’t responsible for pacifiers lost for this age group. For girls who wear dresses or skirts to Play Time we ask that you have shorts underneath (even if they wear a diaper). If your child comes without anything underneath Play Time will charge $1 fee to provide this item. We do not allow drop off between the times of 12:00 pm to 2:30 pm because this is our lunch/naptime. However if you have your child already in care during this time you are welcome to come in at any time. Parents/guardian/or authorized person to pick up child(ren) must be sure to take home all their children’s items each day. Play Time is not responsible for items left behind. Every Saturday, Play Time cleans the cubbies and will dispose of any items not claimed. There will be occasions when we will have field trips. We do these field trips when school is out for closing or holidays. Field trips are for school aged children ages 7 to 12 years of age. II. Release of Children The person picking up a child must be on the authorized pick up list. The same person who drops off must pick up, unless we are notified at the time of drop off that someone else from the authorized pick up list will be picking up the child. When you enroll your child there will be a photo of your child and all the individuals authorized to pick your child up. If we do not have a photo on file we will ask for photo I.D. We ask that in addition to the authorized pick up list that you list anyone who is not authorized to pick up your child (example: Ex spouse/ the child may know this person and we do not want to assume you might have left them off the authorized pick up list). We will not release a child to anyone under the age of 18 yrs, or anyone who appears to be under the influence of drugs or alcohol. III. Illness and Injury A. In the event that your child becomes ill during the day, the parents/guardian/or authorized person to pick up child(ren) will be contacted to come pick up the child, unless medical evaluations by a health care professional indicates that you can include the child in the child care center’s activities. At any time if Play Time Drop in Child Care feels that a child may have an illness may request that the child be seen by a health care professional. B. You may visit the following website to see the following illnesses that would exclude your child from care: www.DSHS.State.TX.US C. As stated in Minimum Standard Rules, a child will not be admitted if one or more of the following exists. 1. The illness prevents the child from participating comfortably in child- activities, including outdoor play. 2. The illness results in a greater need for care than caregivers can provide without compromising the health, safety, and supervision of the other children in care. 3. The child has one of the following, unless medical evaluation by a health-care professional indicates that you can include the child in the child-care activities: a. Oral temperature of 101.0 degrees or greater, accompanied by behavior changes or other signs or symptoms of illness; b. Rectal temperature of 102.0 degrees or greater, accompanied by behavior changes or other signs or symptoms of illness; c. Armpit temperature of 100.0 degrees or greater, accompanied by behavior changes or other signs of symptoms of illness; d. Symptoms and signs of possible severe illness, such as lethargy, abnormal breathing, uncontrolled diarrhea, two or more vomiting episodes in 24 hours, rash with fever, mouth sores with drooling, wheezing, behavior changes, or other signs that the child may be severely ill; 4. A health care professional has diagnosed the child with a communicable disease, and the child does not have medical documentation to indicate that the child is no longer contagious. D. If your child is allergic to any food and/or requires a special diet, please provide a doctor’s or health-care professional’s letter. IV. Medications We do not give medications at this facility. We will allow a child to have his/her inhaler for asthma but the child must be able to use it without any assistance. V. Medical Emergencies If your child is seriously injured, CPR and/or the appropriate First Aid will be administered until help arrives. 911 will be contacted immediately for assistance. Parents/guardian/or authorized person to pick up child(ren) will be contacted as soon as possible. Information given in your enrollment packet will be used at this time. Please remember to keep your child’s records updated. If a child’s condition requires urgent medical attention an ambulance will be called to transport the child to the casualty section of hospital and the child’s parents will be contacted and advised to meet the child there. A staff member will accompany the child if the parent is unable to. If the condition of the child is not urgent but nonetheless requires medical attention, eg a cut which is no longer bleeding but may need stitches, then every effort will be made to contact the child’s parents so they may come and take the child to hospital or to a medical practitioner. However, if the child’s parents are not contactable the next person on the authorized pick up list will be contacted; if they can not be reached then an ambulance will be called to take the child to hospital. Children will not be transported in staff members’ cars under any circumstances. In view of this, parents/guardian/or authorized person to pick up child(ren) are advised to ensure they hold ambulance insurance. The Center will not accept liability for the treatment provided and any expenses will be met by the parent. (Please note undertakings already given on the registration form for emergency procedures.) Any accident or injury which occurs to a child during care at Play Time Drop In Child Care center (no matter how minor) will be documented on an Accident Report Form. Staff will inform parents of any accident/injury either by phone or at collection time and parents will be required to sign the form to acknowledge that they have been informed of an accident or injury to their child. In the event of a child’s injury involving a bump to the head or teeth the parent will be contacted by telephone immediately to allow the parent to assess the situation in consultation with staff. Extreme Evacuation procedures (Volatile person, explosion, toxic fumes, fire, and severe weather) In the case of an extreme evacuation procedure one caregiver will round up children by telling them to line up and blowing a whistle. Another caregiver will grab the infants and place them all in one crib and roll them to the exit. Each caregiver will have an updated list of the children on them and one caregiver will grab the first aid kit with emergency information and numbers and evacuate out the appropriate exit. During our relocation, the sign-in clip board will be used to keep track of all our children and their parent’s phone numbers. If there is an evacuation, each child’s parent (their phone number should be listed on the sign in sheet) will be contacted immediately by each caregivers cell phone. Each parent must sign their children in due to these reasons. Our relocations spot is: Valero Gas Station grassy field 2909 Pat Booker Rd Universal City, TX 78148 (Located to the left of the day care) Fire, toxic fumes, and explosion The Center has a fire detection system installed and regular fire drills are conducted by staff to familiarize the children with evacuation procedures. Emergency evacuation procedures are displayed throughout the Center as are locations of extinguishers. Parents should familiarize themselves with the emergency evacuation procedures as they may be required to assist in an evacuation drill. A copy of the Emergency Evacuation Procedures is located on the parent bulletin board. First if we can we will try to put out the fire. One caregiver will relocate the children to a different area of the centre to ensure they do not get hurt. We will try to put out the fire using the PAS method. Pull the pin out of the fire extinguisher, aim at the base of the fire and sweep the fire extinguisher nozzle back and forth putting out the fire. Tornado or any other severe weather We will stay located in the hallway until we are given an all clear message. We will contact parents to ensure them that the children are safe. We will have water, food, and games for children during this time. Dangerous Person When a caregiver feels he or she is dealing with a person in the centre who may be considered dangerous to the children that caregiver will ring a bell. The other caregivers who hear that bell will gather the children like a game and exit to the back hallway until the caregiver is given an all clear message that it is safe for the children to go back into the centre. If this caregiver is alone she will speed dial police and they will hear the conversation and respond. If she isn’t able to dial the phone she will do whatever is possible to ensure that the children are safe to include asking the person to take her out of the building (example gunman). VI. Parental Notifications Parents/guardian/or authorized person to pick up child(ren) will be notified in person, by phone, in writing, and/or through the use of bulletin boards and parent notification boards: 1. If the child is injured and the injury requires medical attention; 2. If the child has a sign of symptom requiring exclusion from care; 3. If the child has been involved in any situation that placed the child at risk; 4. If any situation renders the center unsafe; 5. If a less serious injury or incident takes place, the parents will be notified at the time of pick up; 6. If there are any changes to any policies or procedures; 7. If there is a change in the staff working with your child on an everyday basis. 8. If there is an outbreak of any communicable disease. VII. Discipline and Guidance Practices Discipline must be: (1) Individualized and consistent for each child; (2) Appropriate to the child’s level of understanding; and (3) Directed toward teaching the child acceptable behavior and self-control. A caregiver may only use positive methods of discipline and guidance that encourage self-esteem, self-control, and self-direction, which include at least the following: (1) Using praise and encouragement of good behavior instead of focusing only upon unacceptable behavior; (2) Reminding a child of behavior expectations daily by using clear, positive statements; (3) Redirecting behavior using positive statements; and (4) Using brief supervised separation or time out from the group, when appropriate for the child’s age and development, which is limited to no more than one minute per year of the child’s age. There must be no harsh, cruel, or unusual treatment of any child. The following types of discipline and guidance are prohibited: (1) Corporal punishment or threats of corporal punishment; (2) Punishment associated with food, naps, or toilet training; (3) Pinching, shaking, or biting a child; (4) Hitting a child with a hand or instrument; (5) Putting anything in or on a child’s mouth; (6) Humiliating, ridiculing, rejecting, or yelling at a child; (7) Subjecting a child to harsh, abusive, or profane language; (8) Placing a child in a locked or dark room, bathroom, or closet with the door closed; (9) Requiring a child to remain silent or inactive for inappropriately long periods of time for the child’s age. Redirection and verbal communication is used as a method of discipline. Your child will be treated with courtesy and respect. In the event your child’s behavior endangers others, he/she will be separated from the rest of the group for a sensible period of time. If a child continues to have difficulty in a particular situation, the child may be removed to a “safe place” or “thinking chair”, where they will have the opportunity to regain control of their emotions and calmly resolve the situation before they return to the group. In the event your child’s behavior becomes seriously disturbing, you will be notified. Gross Misconduct: We will communicate with you immediately if your child is frequently and deliberately causing harm to others and/or is frequently and deliberately destructive. This behavior is unsafe and will not be allowed. If the problem can not be resolved after the first two communication sessions between parent and center staff we will ask that your child be removed from the center until the matter can be corrected. VIII. Meals and Food Service All and meals snacks provided by the child-care center will be nutritious and based on the daily food needs for children of that particular age. Children receive 100% juice, sugar free juice, or milk and water for each meal and snack. Play Time also has two water fountains that are available for children throughout the day. Parents/guardian/or authorized person to pick up child(ren) can also provide lunch for their respective child(ren) everyday at no cost. The child-care center is not responsible for the nutritional value of these provided lunches and snack. If you pack your own meals/snacks please provide a drink per meal/snack. Meals from home can not be left over food instead the food must be food in its original container with directions to properly cook the food (can ravioli, lunchable, individual wrapped corn dog, some examples). Children will eat at the center scheduled times. By law children in care for more than 3 hours must eat. Parents will be responsible for any food fees if meals aren’t provided. IX. Immunization Requirements Each child enrolled or admitted to child-care centers must meet applicable immunization requirements specified by the Texas Department of Health Immunization Requirements. This requirement applies to all children in care from birth to 17 years of age. Except as otherwise provided in this division, all immunizations required for the child’s age must be completed by the date of admission. X. Tuberculin (TB) Testing Requirements TB testing requirements vary from county to county. At the present time, the local health department does not require that children attending daycare have TB testing. If this changes in the future, we will notify you. XI. Hearing and Vision Requirements The Special Senses and Communication Disorders Act, Texas Health and Safety Code, Chapter 36, requires a screening or a professional examination for possible vision and hearing problems for children who are enrolled in a child-care center that are first time enrollees who are four years of age or older and for all children enrolled in programs who are four years of age by September 1 of each year. These screenings must be completed within 120 calendar days from enrollment. A present screening that has been conducted within one year prior to enrollment is acceptable. The school must be provided with the individual vision or hearing screening, or must provide the school with a signed statement from the parent that the screening records are on file at the school the child currently attends. The statement must be dated and include the name, address, and telephone number of the other program or school. XII. Enrollment Procedures Enrollment can only be done Monday through Friday 9:00 am through 4:00 pm by the site director. Each and every enrollment form must be filled out completely and returned to the office before any child is permitted to attend daycare. These forms include: enrollment agreement, admission information, statement of health, immunization records and hearing and vision screening. Children who are not in care for three months or more will be required to fill out the forms again. Parents/guardian/or authorized person to pick up child(ren) will be provided with a copy of the Operational Policies at the time of enrollment. Parents/guardian/or authorized person to pick up child(ren) must sign that they have read and understand all policies. If any policies or procedures are changed, the parents and guardians will be provided with a written notice of this change and will be asked to sign another statement that they have read and understand the changes that have been made. Changes will also be posted on the parent information board. (Children can not be in care for 5 consecutive days or 15 days in a calendar month). XVII. Questions and Answers Parents are encouraged to approach the director with any questions or concerns. Parents are welcome to make an appointment with the director to review and discuss facility policies and procedures. If the director is available, you can attempt to speak with him/hear any time you are in the facility. To schedule an appointment for a specific date and time, please contact the facility at (210) 566-6011. XVIII. Visitation and Observation Our daycare center has an “open door policy”. Parents are welcome to visit and observe our group at any times. Observers are expected to respect the children and their schedule by not interrupting in their activities and lessons. If it is seen that the presence of any guest is causing a disruption to the class, you may be asked to leave. XIX. Parental Involvement We encourage parental involvement. If we are looking for volunteers for any special events, parents will receive a form to sign up to partake in that particular event. If a parent wishes to be involved in any other day-to-day activities, please see the director. XX. Minimum Standards You have the right to review a copy of the Minimum Standards for Licensing Child-Care Centers and the most recent inspection report. A copy of the Minimum Standards is located in the office and the licensing report is posted on the administrative board. Staff Play Time Drop In Child Care meets and exceeds the Texas Child Care licensing minimum standards. Our head caregivers receive CPR and first aid training and every caregiver receives annual background and FBI checks. Each staff member receives a copy of the policies handbook and an employee handbook outlining rules and regulations of what is expected. Each member also receives a certain amount of training with children before working at Play Time Drop In Child Care and they continue to receive training every quarter. Our staff is also food handler certified. This certification is give by the Universal City health department. This means that staff members have attended the food handler’s class and training and understand the importance of hand washing, preparing food, and disposing of food. XXI. Contacting the Local Licensing and Family and Protective Services Office Local Family and Protective Services (FPS) office: 3635 S.E. Military Dr. P.O. Box 23990 MC 278-5 San Antonio, Texas 78223 San Antonio, Texas 78223-0990 (210) 337-3399 (210) 337-3399 FPS Website: www.txchildcaresearch.org Child Abuse Hotline: 1-800-252-5400 XXII. Gang Free Zone Under the Texas Penal Code, any area within 1000 feet of a child-care center is a gang-free zone, where criminal offenses related to organized criminal activity are subject to harsher penalty. Lastly, Thank you so much for trust us with your children. We pray for each family and thank God for each of you. Please continue to let us know what we can do to be better. Destiney Thomas Site Director Play Time 566-6011