Several conversations may run concurrently and participants

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Several conversations may run concurrently and participants Powered By Docstoc
					As part of the consultation process for the curriculum review, the project team ran a Global Café event on
July 15th. This provided an opportunity for stakeholders from across the region and at all levels to network
and to share ideas in an informal environment.

The premise of a Global Café is to bring a set of disparate viewpoints together. Several conversations may
run concurrently and participants can swap topics/tables in a planned manner to cross-pollinate ideas. Our
set-up comprised seven tables, each with one facilitator, discussing a specific question. We ran two sessions,
where the facilitators swapped tables once, so that each group discussed two of the following themes:

Putting patients first
Developing practitioners for the future
Working in partnership
Safe and effective practitioners
Promoting health and wellbeing
Developing employable practitioners
Communication and collaboration

Each theme was broken down into three specific questions, to provide a conversational framework. We
invited: senior NHS Trust staff; mentors and educators; students; service users and carers; academics; and
professional experts. These were divided equally between the tables to ensure a reasonable spread of
perspectives. Each facilitator took notes and participants were encouraged to write keywords on paper
tablecloths. These materials were then distilled and compiled into a brief report at the end of the session
and the feedback was also inputted into our consultation database.

Emerging themes included: Greater use of real life situations; more service user consultation; a focus on
developing professional attitudes; flexibility and the ability to adapt to change. It was noted that these
qualities would be beneficial to students across a number of areas. Service users were particularly keen to
have increased interaction with students in order for them to gain a richer and more realistic experience of
their profession. All stakeholders agreed that ‘customer care’ is becoming more important for healthcare
professionals, as well as the caring and compassionate attitude that has always been expected. Real life
training situations would also develop greater empathy in relatively young minds.

Professional experts and senior Trust staff were keen to highlight the increasing importance of transferable
skills, in particular where collaborative working is becoming commonplace. All stakeholders felt it was
important to recruit the ‘right’ students in the first instance, by means of appropriate marketing and also
using a greater variety of recruitment processes, e.g. psychometric testing. It was also acknowledged that a
variety of character types is valuable to any workforce. Basic skills, such as numeracy and literacy were
considered paramount, as well as research, observation and problem solving skills.

Specifically, service users were keen to meet students in training and also to be consulted more about the
healthcare curriculum. Indeed, we received excellent feedback about the event itself and plan to hold a
similar event in November (details TBC). This is not only a useful way of gathering feedback; it also gives
participants a greater feeling of inclusivity and a sense of having contributed meaningfully to the project.
“The strong and clear message is that all service users must be given a ‘voice’,
including those who may have mental health issues, cognitive difficulty or be
unable to communicate”

“Service users want to be involved in decision making and to have confidence in
those looking after them”

“Health and wellbeing is very much NOT being told what is good for me... tell me
what you know as a professional”

                                            Comments from the Global Cafe, held July 15th 2011


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