Get documents about "REPORT WRITING
Document Sample
Report
meeting
date agenda item number
REPORT OF SERVICE DIRECTOR (INFORMATION &
COMMUNICATIONS TECHNOLOGY)
STRUCTURE FOR THE NEW INTEGRATED ICT SERVICE
Purpose of Report
1. This report describes the proposed new structure for the
integrated ICT Service within the Resources department.
Information and Advice
2. In April 2005 the consultancy firm Hedra published a “Gershon
Review” report on the ICT service concluded that the Authority
lags the leading County Councils in the way ICT services are
delivered. A two-tier system with central and some departmental
IT service providers leads to a lack of clarity in service delivery,
roles and responsibilities and lack of scale optimisation.
3. This report provided the basis for the overall vision and
programme brief for the 1IT3 programme that was endorsed by
Cabinet in June 2005. The overall aim of the programme is to
provide a “Better, Faster, Cheaper” ICT Service.
4. The restructuring will help us to clarify roles and responsibilities,
take advantage of economies of scale by working as a single
service and positions ourselves to drive major service
improvements and major efficiencies by adopting IT industry best-
practice in terms of its service management processes (using the
ITIL best practice framework).
Page 1 of 16
5. The new structure has five groups focusing on the following areas;
Customer Services
Strategy & Innovation
Service Management
Operational Services
Projects and Resources
Customer Services
6. The Customer Services Group covers the following key areas;
a) Stakeholder relationship management
b) Identifying the key business drivers and priorities across the
County Council, its partnership arrangements and schools, and
for communicating these throughout the ICT Service
c) A Service desk capability to handle all initial ICT enquiries
d) Training strategies and courses
e) Annual Business Plan for the ICT Service
f) Preparing technical ICT solutions and proposals with costs that
meet customer business needs.
Strategy & Innovation
7. The Strategy & Innovation Group covers the following key areas;
a) Managing the development and review of an information
systems strategy
b) Acting as the design authority for the Authority
c) Defining a clear set of technical priorities that has been shaped
by research and consultation
d) Ensuring that the technical architecture is adhered to and
applied consistently across all services
e) Supporting and guiding the ICT governance body (ICT Strategy
Board)
f) Ensuring that Strategy, policies and goals are cascaded
effectively throughout the organisation
g) Developing long term strategic relationships with key suppliers.
Page 2 of 16
Service Management
8. The Service Management Group covers the following key areas;
a) Setting strategy for overall control and management of
services
b) Formulates service management policy to ensure ICT services
is capable of supporting current and future needs of the
Authority
c) Sets targets and ensures that service performance is
monitored and maintained to agreed SLAs
d) Managing the analysis and resolution of all underlying ICT
problems
e) Managing all changes to live systems and infrastructure
f) Developing and maintaining configuration details of all systems
and infrastructure
g) Implementing and enforcing information security
h) Preparing and maintaining a business strategy and plan for
information security work.
Operational Services
9. The Operational Services Group covers the following key areas;
a) Providing the ongoing management of operational services to
provide the agreed levels of service
b) Managing all ICT facilities including the primary data centres as
well as multiple locations around the county
c) Providing a full range of application support services across all
areas of the business including schools
d) Developing, managing, testing and, if required, invoking the
ICT Services Business Continuity / Disaster Recovery Plan to
ensure business disruption is kept to a minimum in the event of
a major business service interruption.
Projects & Resources
10. The Projects & Resources Group covers the following key areas;
a) Defining and delivering a costed and prioritised programme of
delivery projects including systems development
b) Defining a resourcing plan which supports all key operational
activities
Page 3 of 16
c) Ensuring that resources are made available to support the
agreed programme of work and that these resources are
properly utilised and accounted for
d) Establishing and maintaining the ICT Service's programme and
project management standards, methods and procedures
e) Ensuring that professional learning and development plans are
defined and delivered for all ICT staff groups.
Summary of Establishment Changes
11. The combined central and departmental ICT service consisted of
253 posts as of the 1st October 2006. Of these there are 9
vacancies and another 8 employees have taken voluntary
redundancy leaving a total of 236 people employed within the ICT
Service.
12. The new structure has a total of 237 posts. A summary of all the
posts and structure charts are given in appendix A.
13. The new structure will completely replace the existing structure.
14. New job descriptions have been drawn up to against the new post
within the structure, as part of this process a skills framework for
IT professionals has been adopted (the Skills Framework for the
Information Age (SFIA) from the British Computer Society).
Consultation Process
15. The new structure has been developed by the ICT Managers. The
proposals have been validated in two full day workshop session
with fourth tier managers and through consultation with trade
unions and employees.
16. Throughout the process of developing the new structure
documents have been published electronically on the intranet (in
the 1IT3 Programme areas) including the workshop presentations,
regular briefings and a discussion forum for employees to raise
concerns.
17. The Service Director (ICT Services) has held regular meetings
with trade unions in order to put forward proposals and to hear
staff concerns. These views have been taken into consideration in
finalising the structure.
Page 4 of 16
Enabling Process
18. The Enabling Process has been agreed corporately with the trade
unions and describes how employees will be enabled into the
posts in the new structure. A key principle of this process is to
ensure security of employment over individual advancement.
19. The enabling process has been completed for the five Service
Heads that are responsible for each of the new groups described
above.
Financial Implications
20. The total financial implication of the new structure cannot be
established until posts have been filled. Any budgetary issues
identified through the enabling process will have to be resolved
before employees are placed in posts in the new structure.
21. The grades of the new posts are not yet known as they will be
established through the job evaluation process. Posts using the
NJE job evaluation system will only have indicative grades until
the current NJE evaluation work has been completed.
22. It is envisaged that there may be a number of employees who will
be entitled to pay protection once the enabling of individuals into
posts has been completed. At this time it is not possible to predict
the extent of pay protection until grades have been determined for
the new posts and the actual appointing of employees to new
posts is completed.
Statutory and Policy Implications
23. This report has been compiled after consideration of implications
in respect of finance, equal opportunities, personnel, Crime and
Disorder and those using the service. Where such implications
are material, they have been described in the text of the report.
RECOMMENDATIONS
24. It is recommended that the new structure for the IT Division
detailed in Appendix A be approved.
Page 5 of 16
Head of Legal Services’ Comments
Pursuant to decision record No A3 the Chief Executive and his
nominees have the delegated authority to appoint, manage and deploy
staff subject to Standing Orders and Employment Procedures Rules
which includes making changes to Staffing Establishments.
(CEH15.2.07)
Personnel Implications
25. The personnel implications have been considered through the
consultation process in drawing up the new structure and job
descriptions, along with the implementation of the SFIA
framework. Appointments to the posts in the new structure will
progress in line with the corporate enabling process. Confirmation
of grades within the structure will be confirmed through the job
evaluation process, and indicative grades will be set against NJE
posts, subject to evaluation. (JC 21.02.2007)
Strategic Director (Resources) Financial Comments
26. The ICT functions have been integrated across the County Council
as part of the three year programme (1IT3 project) to produce
annual savings of £2.1m by 2007/08. In completing this efficiency
target (£0.5m in 2007/08) the service needs to undergo a major
re-engineering of its services. These proposals for a new structure
flow from this re-engineering exercise.
27. The report indicates that the new structure has been established
bearing mind the need to meet the budgetary savings target. As
indicated in the financial implications of the proposed new
structure are not yet clear due to the uncertainty around the
grading for posts and the outcome of the enabling process. The
calculation of savings is based on the current information for
indicative grades etc., but if these change for any reason,
compensating savings will have to be put forward. (NS 20/2/07)
Page 6 of 16
Background Papers Available for Inspection
None.
Electoral Division(s) Affected
ALL.
Page 7 of 16
APPENDIX A
Summary of New Posts
28. This table shows the different posts within each group. Many of
the posts include multiple levels which go up to team leader or
manager level as appropriate. These levels can form the basis for
a career grade structure in the future.
No. of
Group Job Description Title Posts
Customer Services Sales 5
Customer Services Service Desk Assistant 8
Customer Services Service Desk Team Leader 2
Customer Services Service ICT Consultant 10
Customer Services Service ICT Manager 5
Customer Services Service Request Manager 1
Customer Services Service Support Assistants 3
Customer Services Service Support Accountable Officers 2
Customer Services Specifications Engineer 7
Customer Services Support & Installation (Service Desk) 5
Customer Services Training & Support Officers 10
Customer Services Training & Support Team Leader 1
Customer Services Training and Service Desk Manager 1
Operational Services Application Support Manager 1
Operational Services Continuity Specialist 2
Operational Services Database Administrator 6
Operational Services Infrastructure Manager (Network) 1
Operational Services Infrastructure Manager (Servers) 1
Operational Services Support & Installation 44
Operational Services Support & Installation Manager 2
Operational Services System Designer 8
Operational Services Infrastructure Engineer 6
Operational Services Workshop Engineer 2
Operational Services Network Engineer 3
Operational Services Network Team Leader 2
Operational Services Operations Engineer 7
Operational Services Scheduling & Ordering Analyst 2
Projects & Resources Programme Manager 5
Projects & Resources Programme Support Officer 1
Projects & Resources Project Manager 12
Projects & Resources Resource and Skills Manager 1
Projects & Resources Skills Development Analyst 1
Page 8 of 16
No. of
Group Job Description Title Posts
Projects & Resources System Designer 18
Projects & Resources Technical Specialist 8
Service Management Capacity & Availability Specialist 2
Service Management Change & Release Specialist 3
Service Management Configuration Specialist 1
Service Management Problem Management Specialist 1
Service Management Security Manager 1
Service Management Security Specialist 4
Service Management Service Delivery Manager 1
Service Management Service Level Specialist 2
Service Management Service Support Manager 1
Strategy & Innovation Contracts Team Leader 1
Strategy & Innovation Enterprise Architecture Manager 1
Strategy & Innovation Research Specialist 3
Strategy & Innovation Strategic Sourcing Manager 1
Strategy & Innovation Strategy Manager 1
Strategy & Innovation Supplier Relationship Specialist 2
Infrastructure Engineer (Technical
Strategy & Innovation Officer) 5
Strategy & Innovation Network Engineer (Technical Officer) 1
Strategy & Innovation System Designer (Data Analyst) 1
Strategy & Innovation Technical Architect 2
Strategy & Innovation Technical Architect 3
Service Director 1
Service Head 2
Service Head 3
PA 1
237
Page 9 of 16
Structure Charts
29. The following structure charts show the overall management
structure and then a detailed structure chart for each group.
30. In the structure charts some positions are shown in blue. This
represents the roles that are in the resource pool and could
potentially, over time, be allocated to other areas of the structure
where the same skills are required.
31. Where there are a number of similar roles in the structure there is
a dotted line around the role and the anticipated initial allocation of
posts in that area is given.
Page 10 of 16
Page 11 of 16
Page 12 of 16
Page 13 of 16
Page 14 of 16
Page 15 of 16
Page 16 of 16
