Interlocutor A magazine for friends of the
Dallas-Fort Worth Hospital Council
Host of MSnBC's Morning Joe
to serve as keynote speaker
at oct. 28 event.
Ray and Nancy Ann Hunt
to receive the
Annual Awards Luncheon
Arlington - 2009
Summer 2009 A DFWHC publication www.dfwhc.org
president's Column THe preSIDenT'S CoLuMn
Annual Awards Luncheon
Foundation president's Column
Education and Health Reform
employee of the Year recipients
patient Safety Summit n June 11, 1790, Thomas Jefferson wrote in a letter to his cousin John Garland
Influenza Vaccination Survey Jefferson that “health is worth more than learning.” While that is certainly
Groupone Services, Inc. true, education is an integral component of healthcare reform and involves
every stakeholder committed to meaningful and positive changes in our
healthcare delivery system. Obviously, one very important stakeholder (the patient)
Advertising must be educated regarding preventive care, good health habits, best clinical practices
The Interlocutor reaches
more than 1,000 healthcare and end-of-life decisions.
professionals in north Texas. Coordination of care is very important, so we
It is published four times a year. must treat the disease, especially chronic disease,
from a continuum of care perspective versus episodic
Full Page Four Issues:
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intervention. Two-thirds of the current increase in
Color Inside pages $2,000 healthcare spending is due to the rise of treated
B&W Inside pages $1,500 chronic disease. Most Americans are unaware of
how chronic disease harms our health and causes
Full Page One Issue: significant expense.
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The healthcare reform discussion has become
B&W Inside pages $750 complex as the Senate, House and the Obama
Administration advance proposals to modify our
Contact: Chris Wilson current system. Most people agree that we clearly
@ firstname.lastname@example.org need healthcare reform, but we must be deliberate
and cautious in implementing change. Access to
Published care, affordability and coverage for all are excellent
Interlocutor is published by
Steve Love objectives that must be addressed in a collaborative
the Dallas-Fort Worth Hospital
president/Ceo fashion. Hopefully, the final version will be
Council as a membership Dallas-Fort Worth acceptable, accessible and affordable for everyone.
benefit providing information Hospital Council We all want to participate in the healthcare reform
on healthcare issues and
effort and ultimately create a system that will provide
Council activities. Material may
our citizens excellent healthcare.
be reprinted without permission,
provided acknowledgement is
Providers face many uncertainties regarding proposed healthcare changes and its
given. Articles, news items and impact on the delivery system. Even without the healthcare reform discussion, the
opinions are appreciated. Medicare market basket update (adjusted for coding, outlier and other) for 2010 could
Send to: Chris Wilson, reduce payments to hospitals. Physicians face a potential 20 percent payment reduction
email@example.com. effective Jan. 1, 2010. It is a mistake to equate cost containment to reducing provider
reimbursement. While the readmission discussion continues, we must be careful to
Interlocutor: fully understand the clinical rationale for the readmission and not penalize providers
1: one who takes part in for doing the right thing. Bundling payments for hospitals, physicians and post acute
dialogue or conversation services pose many questions regarding administration and implementation. One big
question relates to current Stark Laws and how payments to physicians would be
2: man in the middle of a compared to market value. Comparative effectiveness research should always include
line who questions the end principles, stating that it should not be a substitute for clinical judgment and should
men and acts as a leader primarily improve patient outcomes. Comparative effectiveness research should not be
viewed only as a method for cost reduction, and should be conducted in a transparent
Joe Scarborough, host of MSnBC's Please mark your calendars for Oct. 28, 2009 as we are very excited to announce
Morning Joe, will serve as the Joe Scarborough as our keynote speaker at the Annual Awards Luncheon. We are also
keynote speaker at the Annual pleased that Ray and Nancy Ann Hunt will be present that day as the recipients of the
Awards Luncheon on oct. 28. Distinguished Health Service Award.
Thank you for your cooperation and support.
Annual Awards Luncheon
October 28, 2009 at the Arlington Convention Center
Arlington - 2009
Joe Scarborough to speak at
2009 Annual Awards Luncheon
former Florida Congressman and now host of the Washington.
popular MSNBC television program Morning Joe, During his tenure, Scarborough served on the Armed
Joe Scarborough will serve as the keynote speaker Services Committee, the Judiciary Committee, Government
at the Dallas-Fort Worth Hospital Council’s Reform and Oversight and the Education Committee. In 1998,
(DFWHC) 2009 Annual Awards Luncheon. The event will he was named Chairman of the Civil Service Committee
take place Oct. 28 at the Arlington Convention Center, with and while on that committee, Scarborough drafted a bill on
a reception beginning at 11:00 a.m. followed by the luncheon Long Term Care, which President Clinton called “landmark
and presentation from 12:00-2:00 p.m. legislation.” Scarborough championed a balanced budget,
Known for his fiery political commentary, Scarborough human rights, religious freedom and environmental causes
began his career as a U.S. Congressman when he was elected while in Congress. In 1996, he led the effort to relocate
in 1994, becoming the first Republican elected in Florida's hundreds of minority families whose homes were located
First District since 1872. He was re-elected three more times over a superfund site. US News and World Report called
in landslide victories. While in Congress, Scarborough Scarborough’s action “groundbreaking.”
worked with a small group of fellow freshmen congressmen, In April 2003, Scarborough began his television career
whom the National Journal once cited for having acquired with the launch of Scarborough Country, an opinion/analysis
“unusual power and influence” given their short time in show on MSNBC. He became host of Morning Joe in 2007,
4 "Excellence Through Collaboration”
a weekday morning talk show in B.A. from the University of Alabama in 1985 and a J.D.
a panel format with Scarborough from the University of Florida College of Law in 1990. He
discussing news of the day. He was admitted to the Florida Bar in 1991. Scarborough taught
also appears on other MSNBC high school and has practiced law in Pensacola. During this
shows as a commentator or time, he wrote and produced CDs with his band, Dixon
panelist including Hardball with Mills. Scarborough has two sons, Joey and Andrew.
Chris Matthews and Race for the Tickets and sponsorships to the Luncheon will go on
White House. sale in July. For ticket and sponsorship information, please
Scarborough authored the contact DFWHC at 972-719-4900.
popular 2004 book Rome Wasn't
Burnt in a Day, which predicted DISTINguISHED HEALTH SERvICE AWARD
the collapse of the Republican Joe Scarborough For their dedicated support of the North Texas healthcare
majority and the United States community, Ray and Nancy Ann Hunt will be presented
economy. In his most recent book, The Last Best Hope, DFWHC's 2009 Distinguished Health Service Award at the
Scarborough outlines a plan to help guide conservatives back Annual Awards Luncheon. Mr. and Mrs. Hunt have been
to a political majority after their defeats in the 2006 midterm dedicated supporters of healthcare in the metroplex. Mr.
elections and the 2008 Presidential election. Hunt serves as chairman of the board, president, and chief
“I was fortunate to see Joe Scarborough at an event last executive officer of Hunt Consolidated, Inc. and chairman
and chief executive officer of Hunt Oil Company. Mrs.
"I was fortunate to see Joe Hunt is a past board member of Promise House and Special
Care and Career Center, past president and board member
Scarborough at an event last of Shelter Ministries of Dallas and board member and past
president of Contact Crisis Line.
year. He was so impressive that The Distinguished Health Service Award has been
bestowed annually for 61 years. Since 1948, residents of
I thought he would be a great the Dallas/Fort Worth area have been honored for their
dedication and support of healthcare including Ross and
fit for the Luncheon." Margot Perot in 2008, Jerry Gilmore in 2007, Paul M. Bass,
Jr. in 1995, Ruben Esquivel in 1992, Dr. Charles Sprague
in 1986, Tom Vandergriff in 1985, William and Elizabeth
year,” said W. Stephen Love, president/CEO of DFWHC. Moncrief in 1979, Ben Lipshy in 1975, Erik and Margaret
“He was so impressive that I thought he would be a great fit Jonsson in 1974 and Joe Dealey in 1967.
for the Annual Awards Luncheon. His knowledge, charisma Nomination forms for the Young Healthcare Executive
and thought-provoking ideas should be of interest to of the Year were distributed in June. The 2009 recipient
attendees. I am truly looking forward to his presentation.” will be announced in September. For information on how
Born in Atlanta, Georgia, Scarborough graduated from to obtain a Young Healthcare Executive nomination form,
Pensacola Catholic High School in Florida. He received a please contact DFWHC at 972-719-4900.
“Excellence Through Collaboration” 5
DFWHC has busy lineup
of healthcare meetings
A panel discussion hosted by Link Plus Partners.
ou don't have to go back to school to learn about
the latest healthcare issues. The Dallas-Fort Worth
Hospital Council (DFWHC) hosted four meetings
at the Las Colinas Country Club with an emphasis
on legal issues and economic challenges facing North Texas
hospitals. “Hot Legal Topics: Union Education” was held
April 14 and hosted by Stewart Stimmel, LLP. “Current
Economic Challenges,” held May 5, was an opportunity
for attendees to visit with renown author and professor
Dr. William Cleverley. “Discussing Margins” took place
May 19 and covered financial performance in healthcare
organizations. “HIMSS 2008” was held June 11 and covered
healthcare information technology issues. The four afternoon
meetings averaged 100 attendees.
Mac McMillan of CynergisTek, Inc.
“It's important that DFWHC provide value to its
hospitals,” said W. Stephen Love, president and CEO of
DFWHC. “We made an attempt to pool our resources and
contacts in order to create informative presentations that may
help hospitals in the future. These are important financial and
healthcare issues that need to be discussed in a forum such as
this. We are going to continue to do this throughout the year
free of charge to attendees.”
Dr. Cleverley, president of Cleverley & Associates, is
the author of more than 40 books dealing with healthcare
financial principles. His May 5 presentation covered hospital
economy. He was followed by a panel discussion including percent agreement is impossible, but once general consensus
Michael Calder, Greg Meredith, Becky Cloud and Carl A. is reached, act swiftly.”
Reyes of Link Plus Partners. Leading the “HIMSS 2008” meeting on June 11 was
“The hospital industry will not be spared in tough Mac McMillan, chief executive officer of CynergisTek, Inc.
economic times,” Dr. Cleverley said. “Margins are falling His presentation reviewed the Healthcare Information and
because of investment portfolio erosion, a shift to less Management Systems Society (HIMSS) security survey.
desirable payer mix and declines in per unit revenue growth. “The focus of the survey was to discover ways to secure
Hospital executives can minimize these negative effects by patient data,” Mr. McMillan said. “Information related to
better management of the income equation.” security, access, networked environments and identity theft
Dr. Nick Sears, chief medical officer and senior vice were covered. When assessing risks to patient data, nearly
president of MedAssets, led the May 19 presentation. He half the respondents assess risk at least annually, 25 percent
discussed how to have a margin discussion with doctors. every other year and 18 percent less frequently than every
“The key to success is simple,” said Dr. Sears. “Do your two years. This underscores not 'if,' but a 'when' belief.”
homework. Understand physician issues before engaging DFWHC thanks Stewart Stimmel, LLP, Link Plus, LLC,
them. Solicit input from physicians as they are in the best MedAssets and CynergisTek, Inc. for their support of these
position to fix issues if they understand the situation. A 100 events.
6 "Excellence Through Collaboration”
CareFlite and DFWHC
CareFlite and the Dallas-Fort Worth Hospital Council (DFWHC) jointly sponsored the 2009 great First Responders Award Ceremony
on June 22 at the Arlington Convention Center. The annual event honors first responders from across North Texas. Pictured are (l
to r) James C. Swartz, president and CEO of CareFlite; Blake Kretz, president of Texas Health Harris Methodist Hospital Cleburne;
Christopher T. Leu, president of Texas Health Harris Methodist Hospital Stephenville; and W. Stephen Love, president and CEO
DFWHC webinar to be available
HIMSS 2008: Information Security Survey
T he Dallas-Fort Worth Hospital Council (DFWHC) will host a webinar on July 30 from 1:00-300 p.m. for
hospital membership. The free presentation titled “HIMSS 2008 Information Security Survey and the ARRA:
State of Industry Readiness,” will be presented by Mac McMillan, co-founder/chief executive officer of
“Mr. McMillan will conduct an exceptional webinar regarding the HIMSS 2008 survey,” said W. Stephen Love,
president and CEO of DFWHC. “We appreciate his assistance. This was presented originally at our membership
meeting held June 11. But the flooding and bad weather from that afternoon made it difficult for many to attend. So
this is an opportunity for those unable to attend to obtain this information.”
Mr. McMillan has worked in the healthcare industry since his retirement in 2000 and contributed to HCCA,
AHIA, AHIMA and HIMSS. He serves as the Chair of HIMSS Information Systems Security Group.
To register for the webinar, please e-mail firstname.lastname@example.org. For additional information, please call
DFWHC at 972-719-4900. The webinar will be available to view after July 30 on the DFWHC website at www.
dfwhc.org. Simply click on the link listed on the home page in the “News and Events” box.
“Excellence Through Collaboration” 7
DFWHC Education and Research Foundation
Highlights of the
t was a busy spring for the Dallas-Fort Worth Hospital Council Education and Research Foundation
(Foundation) and the summer months promise to be just as eventful.
STRENgTHENINg OuR WORkFORCE
This issue of the Interlocutor highlights the wonderful Employee of the Year Luncheon held to honor
employees’ work in our health systems and community. Thank you for your kind support of the event
held at the Arlington Convention Center on April 30 (see story on page 12). I must say the nominee and
award recipient stories were extraordinary. Special thanks to our very
entertaining Master of Ceremonies, Council Board Chairman Kirk
King, president of Texas Health Arlington Memorial Hospital.
IMPROvINg PATIENT CARE, IMPROvINg ACCESS AND
PROMOTINg COST EFFECTIvENESS
A new Foundation service will allow analysis of regional readmissions
and outpatient Emergency Room visit trends as well as many other
quality, cost and access issues in North Texas. The Foundation’s
Regional Enterprise Master Patient Index (REMPI), also highlighted
on page 10, allow the Foundation to match the identity of patients
present at multiple hospitals for different encounters over time. This
exciting new service line is now available for inpatient (including
readmission) report review. Research related to readmissions, access
to care and other issues are already being pursued using this fantastic
tool. Thanks to the REMPI Task Force and its Chair, Ruth Blackwell
kristin Jenkins of JPS Health Network, for hours of assistance in planning and rolling
JD, FACHe out the “beta” version of this service.
president, DFWHC Foundation,
Senior Vice President, DFWHC EDuCATINg OuR COMMuNITy – PATIENT SAFETy
The Foundation is excited to host the Second Annual North Texas
Patient Safety Summit: Excellence Through Collaboration to be held at the American Airlines Training
and Conference Center on Aug. 28. Thanks so much to our Planning Committee including Sue Sebazco
of Texas Health Arlington Memorial Hospital; Mark Thomas of Cook Children’s Medical Center; Linda
Scribner of Methodist Dallas Medical Center; Linda Miller of Methodist Charlton Medical Center; and
Joyce Carver of HCA North Texas Division for their able assistance with this event. John Nance, JD
will serve as our keynote speaker. This is a great educational opportunity and we hope you and your
staff can join us.
There are several new initiatives in the planning stages at the Foundation that would position the North
Texas region to benefit from Recovery Act monies and new Workforce funding available through the
Texas Governor’s Office. We hope to have more details on these initiatives in the Fall publication.
I hope you have the opportunity for a little time off this summer and stay cool!
8 "Excellence Through Collaboration”
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Master Patient Index
System tracks regional
readmissions among hospitals
ears in the making, the Dallas- emergency room visits and other patient/ warehouse.”
Fort Worth Hospital Council hospital encounters across hospitals and
Education and Research systems. HOW IT WORkS
Foundation (Foundation) “We believe this is an innovational The service provides evaluation of
has developed and launched tool for the future,” said W. Stephen patient readmission patterns across the
the Regional Enterprise Master Patient Love, president and CEO of the Dallas- region, regardless of which hospital
Index (REMPI). REMPI allows for Fort Worth Hospital Council and is accessed by a patient. Using the
the tracking of regional readmissions DFWHC Foundation board member. proprietary matching algorithm,
among hospitals participating in the “We also believe this tool will open new 7,364,432 inpatient records admitted
Information and Quality Services areas of research and exploration for the from 2003 - 2008 have been processed
Center. continued improvement of healthcare. and made available for patient safety
This innovative service was While many companies can track a and quality analysis by participating
two years in development and uses single hospital’s readmissions, REMPI hospitals of the DFWHC Foundation.
QuadraMed software. Participating tracks across all participating hospitals The evaluations are provided as
hospitals will now be able to trend and is a regional master patient index reports. These reports are generated
regional readmission patterns, that incorporates an all-payor data through an IBM-based business
10 "Excellence Through Collaboration”
the reMpI services
will result in better
readmissions will be an important “REMPI exemplifies the mission of
utilization of REMPI. the DFWHC Foundation to continually
“When considering the possibilities improve the community’s health by
of the service and the depth of the promoting safe, high quality, cost
regional data warehouse, REMPI can effective, accessible and equitable
inform new research for epidemiologic healthcare,” said Jenkins. “In fact,
and public health purposes,” Dr. Mari REMPI could be used for process
Tietze, director of Nursing Research and improvement, care coordination and
Informatics for DFWHC Foundation reducing healthcare costs. Based
said. “If more hospitals participate, we upon the increased national focus on
can continue to develop the research rehospitalization, this service provides
opportunities as the data expands. It substantial value for planning and
intelligence tool, Cognos. The Cognos will also allow us to better understand improvement for hospitals. When you
tool also provides the ability to navigate disparities.” consider the importance of a Healthcare
through the information. The Foundation is considering Information Exchange, we believe
“Our warehouse offers more than funded research opportunities. we have provided an important tool.
10 years of data,” said Kristin Jenkins, REMPI will evolve. It’s important to
president of the DFWHC Foundation. FuTuRE continue to improve this service so we
“The ‘mining’ capabilities combined Outpatient information such as can further understand and improve
with the services REMPI offers will emergency department, ambulatory healthcare in North Texas.”
result in better healthcare.” surgery, observation and imaging
The service complies with HIPAA encounters will be phased into the INFORMATION
and Texas state requirements for privacy matches over the coming months. Companies interested in research
and security of patients’ protected health REMPI could also be utilized as a projects and hospitals interested in
information. patient record linking methodology of learning more should contact the
both inpatient and outpatient claims DFWHC Foundation at 972-719-4900
RESEARCH for a Regional Healthcare Information or email foundation-information@
Research and the ability to link the Exchange. dfwhc.org.
“Excellence Through Collaboration” 11
Foundation's Employee of the year Luncheon
First Lady Anita Perry served as guest speaker at the DFWHC Foundation's annual
Employee of the year Luncheon held April 30 at the Arlington Convention Center.
north Texas hospital
salute to the North Texas hospital workforce, the Assistance Team traveling across the U.S. to provide
Dallas-Fort Worth Hospital Council Education care to victims of natural disasters, most recently to
and Research Foundation’s (Foundation) Annual the sites of Hurricane Gustav and Hurricane Ike.
Employee of the Year Luncheon celebrated its
13th year on April 30 with the announcement of the 2009 SPECIAL RECOgNITION AWARDS
recipients at the Arlington Convention Center. • Delbretta Hairston, Clinical Care Coordinator, UT
“This year’s Luncheon theme was appropriately ‘Lone Star Southwestern University Hospital - worked towards
Heroes,’" said Kristin Jenkins, president of the Foundation. improving her unit's bereavement program; annually
"We were honored First Lady Anita Perry served as the guest volunteers in providing blood pressure checks, diabetic
speaker. She shared stories of her years as a nurse and growing screens and health assessments for the Dallas homeless.
up in a family of healthcare professionals. This event paid • Jackie Yeap, Registered Nurse, Medical Center of
tribute to our healthcare heroes – our nurses, technicians, Plano - a refugee of Cambodia, arrived in the U.S. in
educators and so many other dedicated professionals working 1980 at the age of 14 unable to speak English,
in the trenches. It was an opportunity to honor these crucial graduating from UTA in 1990 with her BSN; a clinical
workers.” coach serving hundreds of hours a year working with
The recipients were: new employees in the ICU.
REx MCRAE SCHOLARSHIP • Bethel Taft, Patient Care Technician, Texas Health
• Chaney Elizabeth Oberzan, nursing student at Specialty Hospital - known for her positive spirit
Texas Christian University and vibrant energy, she goes the extra step when
assisting patients in need; popular with both patients
COMMuNITy SERvICE AWARD and their families, her positive spirit sets the tone for
• David Bridges, Paramedic, Denton Regional Medical the hospital's daily operations.
Center - a member of the Texas-4 Disaster Medical • Deidre Lackey, Team Leader, CT Tech, Texas
12 "Excellence Through Collaboration”
Robin Jacks (middle), coordinator concierge services at Baylor Regional Medical Center at
Plano, is congratulated after being named one of the 2009 Employees of the year.
Health Harris Methodist Hospital employees need assistance; helps Gannett Healthcare Group
Azle - assisted with implementing co-workers in need; has impressed
the radiology systems PACS and health inspectors with his Silver
Misys; established a new protocol uncommon thoroughness and Locke Lord Bissell & Liddell LLp
for the rapid assessment and expertise.
treatment of potential stroke • Julia Blackburn, Lead Clinical Bronze
patients. Lab Specialist, Texas Health Ayoka Made in the USA
• Diana Early, Physical Therapist Harris Methodist Hospital Hurst- Software Services
III, Our Children's House at Euless-Bedford - in charge of her Balfour Beatty Construction
Baylor - works on her church's hospital's blood bank, provides HR Benefits, Inc.
Missions Committee, lived in training to nurses on transfusions; parker HealthcareIT
China for more than two years to coordinates hospital blood drives; perot Systems
assist orphans in Tianjin and known as one of the most
Xiamen; initiaties and coordinates cooperative team leaders at the Hospital Platinum
continuing education programs Baylor Health Care System
Children’s Medical Center Dallas
featuring nationally recognized • Julia Bell, Patient Care Assistant,
JpS Health network - partners
speakers. Baylor Medical Center at Irving -
Together for Health
known for her positive leadership,
Methodist Health System
EMPLOyEE OF THE yEAR has an excellent working plaza Medical Center of Fort Worth
AWARDS relationship with multiple Texas Health resources
• James Cooper, Access Services departments; participates in the
Rep, Baylor All Saints Medical Employee Recognition Hospital gold
Center at Fort Worth - survivor of Committee, Unit Based Council Cook Children’s Health Care System
brain surgery, shares his and the Safety Committee; Medical Center of Lewisville
experiences with patients suffering mentors high school students in Medical City Dallas Hospital
from similar ailments; assists his the HOSA program. Tenet Healthcare
hospital in becoming more • Robin Jacks, Coordinator uT Southwestern Medical Center
efficient in supply procurement. Concierge Services, Baylor
• Juan Carreon, Cook, Medical Regional Medical Center at Plano Hospital/School Bronze
Center of McKinney - a "go-to" - dedicated employee known for el Centro College
person at the hospital when north Hills Hospital
Continued on next page
“Excellence Through Collaboration” 13
Foundation's Employee of the year Luncheon
her memorization of patients'
names arriving before surgery;
insists on working holidays to
assist patients; coordinated sock
and cap drives for donation to
hospital patients in need.
• Dennis Mink, Cardiac Rehab,
Doctors Hospital at White Rock
Lake - known for his uncommon
dedication to patients, once talking
a man out of potentially
committing suicide; has purchased
groceries for patients in need;
teaches the Texas A&M Clinical
Affiliation Cardiac Rehab class to
• Marco Bartoloni, Registered
Nurse, Methodist Mansfield
Medical Center - fluent in Italian,
Spanish, French and Dutch, serves
as an interpreter to comfort patients
and family members unable to
speak English; mentors students
from UTA; volunteers for the
United Way, American Heart
Association, Mission Arlington and
the Kidney Foundation.
Recipients were selected behind
closed doors when Board Members
of the Dallas-Fort Worth Healthcare
Human Resources Association judged
the nominations. Individual names and
hospitals were removed in advance and
their selection was based on the facts
“The Employee of the Year
Luncheon has become a unique
opportunity to honor the North Texas
healthcare workforce,” said Sally
Williams, the Workforce Center director
at the Foundation. “This event offers
employees a chance to be recognized
for their dedicated work, celebrating
their positive spirit and their efforts to Employee of the year award recipients included James Cooper (top row left), access services
make a difference in our hospitals.” rep at Baylor All Saints Medical Center of Fort Worth; Juan Carreon (top row right), cook at
Stewart Stimmel LLP served as the Medical Center of Mckinney; Julia Blackburn (middle row left, standing right), lead clinical lab
specialist at Texas Health Harris Methodist Hospital Hurst-Euless-Bedford, pictured with Master
Presenting Sponsor, while GroupOne
of Ceremonies Kirk King, president of Texas Health Arlington Memorial Hospital; Julia Bell
Services, Inc. was Platinum Sponsor (middle row right), patient care assistant at Baylor Medical Center at Irving; Dennis Mink (bottom
and CampbellWilson was the Gold row left), cardiac rehab at Doctors Hospital at White Rock Lake; and Marco Bartoloni (bottom
Sponsor. row, right), registered nurse at Methodist Mansfield Medical Center.
14 "Excellence Through Collaboration”
Marco Bartoloni Julia Bell Julia Blackburn Juan Carreon James Cooper Robin Jacks
Methodist Mansfield Baylor Medical Center Texas Health Harris Medical Center Baylor All Saints Medical
Medical Center at Irving Methodist Hospital HEB Baylor Regional Medical Doctors Hospital
of McKinney Center at Fort Worth Center at Plano at White Rock Lake
Congratulations to the 2009 Hospital
Employees of the Year
The Dallas-Fort Worth Hospital Council Education and Research Founda
Billboards announcing Luncheon award winners were posted across the metroplex.
Area billboards honor the 2009
hospital Employees of the Year
ighlighting winners of the technicians, educators and numerous Saints Medical Center at Fort Worth;
Dallas-Fort Worth Hospital professionals working at hospitals Juan Carreon, cook, Medical Center
Council Education and across North Texas,” said Sally of McKinney; Julia Blackburn, lead
Research Foundation Williams, director of the Foundation’s clinical lab specialist, Texas Health
(Foundation) Employee of the Year Workforce Center. “These billboards are Harris Methodist Hospital Hurst-
Award, billboards were purchased last just another way to create recognition Euless-Bedford; Julia Bell, patient
month across the metroplex with the and perhaps retention of our valuable care assistant, Baylor Medical Center
recipients' photograph and name. The healthcare workforce.” at Irving; Robin Jacks, coordinator
billboards are a strategic effort by the Eight billboards were purchased, concierge services, Baylor Regional
Foundation to provide recognition to with three in Fort Worth, three in Dallas, Medical Center at Plano; Dennis Mink,
quality hospital employees. one in Grand Prairie and one in Hurst. cardiac rehab, Doctors Hospital at
“The Foundation’s Employee of This year, there were seven recipients of White Rock Lake; and Marco Bartoloni,
the Year Luncheon pays tribute to the Foundation award including James registered nurse, Methodist Mansfield
non-management employees, nurses, Cooper, access services rep, Baylor All Medical Center.
“Excellence Through Collaboration” 15
DFWHC Education and Research Foundation
eats are quickly filling up John Nance, best selling author of Why Hospitals Should Fly: The Ultimate Flight
for the Second Annual Plan to Patient Safety and Quality Care, will be one of the keynote speakers at the
Aug. 28 Patient Safety Summit in Fort Worth.
North Texas Patient Safety
Summit on Aug. 28. Hosted
by the Dallas-Fort Worth Hospital
Council Education and Research 25 PATIENT
of information related to patient
Foundation (Foundation), the event Seat SAFETy EvENT An afternoon panel discussion
will be held at the American Airlines will allow local patient safety and
Training and Conference Center in August 28, 2009 quality professionals to discuss their
Fort Worth from 7:30 a.m. to 4:30 experiences in applying high reliability
American Airlines Training
p.m. The limited number of seats and Conference Center principles, challenges in the workplace
remaining are available on a first- Fort Worth, Texas and lessons learned.
come-first-serve basis. Cost for the event is $125 per
Highlighting a busy agenda will Second Annual north Texas person. Attendees submitting an
be John Nance, JD, best selling Patient Safety Summit: abstract describing their safety and
author of Why Hospitals Should Fly: Excellence Through Collaboration quality improvement activities will
The Ultimate Flight Plan to Patient receive a special discounted rate of
Safety and Quality Care. A founding 7:30 a.m. - 4:30 p.m. $50 (discount is per hospital facility
member of the National Patient Safety and does not apply to entire systems).
Foundation, John is also a decorated Abstracts are requested by Aug.
Air Force officer-pilot. Nance is communication. Mr. Parker is an 14. Given the limited seating
well known for his pioneering work associate member of the Association availability, interested parties are
translating the principles of aviation of Perioperative Registered Nurses encouraged to register immediately
safety to patient safety. (AORN), on the College of Natural to reserve seating.
Additional speakers include Gary Sciences Foundation Advisory The Summit is ideal for clinical and
Sculli, RN, MSN, Airline Transport Council at the University of Texas and director-level hospital leaders (patient
Pilot, Program Manager for VA the Steering Committee of the Center safety, quality, risk management,
National Center for Patient Safety and for Process Safety at Texas A&M operating room, labor and delivery,
an expert in patient safety and crew University. etc.). Executive leadership including
resource management; and Dennis "The purpose of this event is CEOs, CFOs, CMOs, CNOs and
Parker, MBA, retired Vice President to discuss how strategies from high CQOs would also benefit.
of Safety, Health and Environment for reliability organizations can be used The Summit is supported through
Conoco, Inc. Citing communication to improve patient safety and quality," an unrestricted grant by Blue Cross
failures between doctors and nurses said Kristin Jenkins, president of the Blue Shield of Texas. For information,
as being involved in four of every 10 Foundation. "We're hoping to foster please contact Laura Lovelady at
errors, Mr. Sculli urges members of a collaborative climate in the North 972-717-4279 or e-mail foundation-
the clinical team to employ assertive Texas region for the practical sharing email@example.com.
16 "Excellence Through Collaboration”
Supporting Patient Safety
Leadership for the Dallas-Fort Worth Hospital Council Education and Research Foundation (Foundation) accepted a $30,000
grant from Blue Cross Blue Shield of Texas for the Second Annual Patient Safety Summit to be held Aug. 28. Pictured (l
to r) are Harvey Fishero, chairman of the Foundation Board of Trustees; kristin Jenkins, president of the Foundation; Ted
Haynes, vice president of Texas Health Care Delivery, Blue Cross Blue Shield of Texas; and Margaret Jarvis, senior manager
media and public relations, Blue Cross Blue Shield of Texas.
THCIC to delay the collection of Outpatient Data
THE TExAS HEALTH CARE
(THCIC) released a newsletter on
June 12 (Vol.12 Num. 3) stating
their previous requirement that all THCIC and the first submission to the to ensure the systems will process
outpatient data submissions begin state will begin February 2010. the Outpatient data submissions
Quarter 3, 2009 (Q309) would be The Foundation intends to continue without incident and everyone has
changed. The new timeline will be as planned and require all outpatient time to refine their own process.
Quarter 4, 2009 discharges. Q309 submissions by Quarter 3, 2009. For questions, please call Theresa
discharges will not be collected by The date change is an opportunity Mendoza at 469-648-5035.
“Excellence Through Collaboration” 17
DFWHC Education and Research Foundation
Influenza vaccination survey
t the beginning of 2009,
Patient Safety and Quality
Committee (PSQC) members
expressed interest in learning
more about influenza vaccination
programs for area healthcare workers
and the implications that exist for
infection control professionals.
As a way of gathering preliminary
information on the subject, a brief
electronic survey was created and sent
to area employee health contacts in
April. Thirty-three usable surveys were
collected. Highlighted information
• All respondents indicated having
an influenza vaccination program
and providing vaccination at
• When asked to describe their
programs, 21 respondents
indicated “signed declination.”
• Common strategies used to
make vaccines available to
employees include days of mass
vaccination in one location,
use of mobile carts and
special availability for nights
• The primary obstacle noted
was employees’ Research services underway
misperceptions of the risks
RESEARCH SERvICES STAFF of the survey results. Further
posed by influenza as well as
have been busy with survey dissemination will occur through
the safety of vaccination.
administration and analysis. Practice presentations, postings on the
patterns in Dallas-Fort Worth website and journal publications.
Volunteer PSQC members will be
hospitals is underway for: Standards of research practice
making follow up contact with facilities
to guide the "how, when and why"
indicating high vaccination rates. The
• Employee immunization research is in the development
interest is to learn specifics about the
• Use of color-coded wristbands process via a sub-committee of the
strategies used by these sites. The
• Rapid response team practices North Texas Healthcare Information
goal is to collect this information and,
• DVT/PE prevention and Quality Collaborative [formerly
with permission, share it broadly as
the Data Initiative Executive
a resource for other hospitals in the
Participants will receive a summary Committee].
18 "Excellence Through Collaboration”
DI becomes the Information
and Quality Services Center
he Dallas-Fort Worth Hospital Council Education The DI was established in 1997 to answer the growing
and Research Foundation’s (Foundation) Data need in the health care community for high quality data
Initiative (DI) has changed its name, but its which could be used to measure value, evaluate quality
dependable services will remain the same. Starting and promote improvements. Today, the services of IQSC
in June, DI became the Information and Quality Services encompass many different layers including data collection,
Center (IQSC), while the DI Executive Committee changed data analysis, quality education, data measurement, practice
its name to the North Texas Healthcare Information and improvement and consultation.
Quality Collaborative (NTHIQC). “We are moving in so many directions that we have
“The purpose of the name change was to accurately outgrown the DI name,” said Jenkins. “We are a center of
convey the substantive work of the center,” said Kristin dedicated employees working with hospitals to promote
Jenkins, president of the Foundation. “This name change patient safety and quality improvement, while also providing
also reflects the geographic scope and collaborative nature a quality health care data program with effective analysis and
of the group. There will be no changes in the operations or services. We are an information and quality services center,
plans of the center.” thus the name change.”
new advisory board members named
he Dallas-Fort Worth Hospital Council Education for nursing education for use in increasing the number of
and Research Foundation (Foundation) Workforce registered nurse graduates. The Foundation will work with
Center announced its new advisory board in July. local nursing schools on a regional plan in support of this
New board members include Shelley Brown of funding. Also funded with $5 million during the session was
UT Southwestern University Hospital; Danny Davila of the Hospital-based Nursing Education Grant Program.
Parkland Health and Hospital System; Woody Kageler of This is based on the Distance Learning Education/Hospital
Tarrant County Community College; Diane Whiting of
Baylor Health Care System; and Melissa Winter with The
Heart Hospital Baylor Plano. Beth Mancini of University of
Texas Arlington will be the new board chairman, replacing
Mark Morales of Texas Health Resources. Rotating off the
board will be Stephen Dorso of Children’s Medical Center partnerships developed in the region.
Dallas; Sondra Flemming of El Centro College; Jane The Regional Workforce Planning/Forecasting Tool
Mason of Parkland Health and Hospital System; and Cindy is expected to help hospitals with future workforce needs.
Murray of Baylor Medical Center of Waxahachie. Interest has been expressed, but it has been cost prohibitive.
The North Texas Veterans Connecting with Healthcare The tool is expected to provide efficiencies and regional
Careers Project, funded by a grant with WorkForce benchmarks.
Solutions Greater Dallas, is underway. This pilot project A new workforce collaborative for Allied Health
will match returning veterans to the North Texas area in Professions has been initiated with a steering committee to
healthcare careers and training. Partners include Texas Health meet and review regional challenges and opportunities.
Resources, HCA North Texas Division, El Centro College, The Regional Clinical Placement Initiative will be
Texas Workforce Commission, Texas Veterans Leadership implemented in response to hospital/educator needs. The
Program and WorkForce Solutions Greater Dallas. first focus will be on a Nursing Education Portal to share
In the 2009 Texas Legislative Session, the Texas Nursing information for clinical placements in the region including
Shortage Coalition was successful in gaining $49.7 million the Standard Hospital Student Orientation.
“Excellence Through Collaboration” 19
groupOne Services, Inc.
GroupOne offers new tedious,” said W. Stephen Love, president of GroupOne. “It’s
a new age and customers need to be able to acquire important
information quickly. We made a decision at GroupOne that
package for only $28.95 customers must have this option available to them. This
Express Package allows employers the ability to acquire
information on some candidates earlier in the process.”
itch a ride on GroupOne Services’ new Express The multi-state criminal search contains more than 200
Package and receive your information in only million criminal records from state, counties, department of
48-hours. The new service was created so corrections (DOC), administration of the court (AOC) and
customers can receive important information state sex offender registries covering 49 states, Washington
fast. At a cost of only $28.95, it’s an effective way to DC, Guam and Puerto Rico. The information is considered
streamline the hiring process. public record.
“GroupOne Services is committed to improving the Criminal history information available should not be
background screening process for its clients,” said Eric considered as 100 percent of the accurate history of any
Scott, vice president of GroupOne. “We believe this new individual. The multi-state criminal search casts the widest
package is a great option for clients needing quick and simple net possible in discovering criminal information about an
background service checks.” applicant’s past. Combined with a jurisdictional (county)
The package, available to current and new GroupOne criminal history search, the multi-state search often identifies
clients, includes reports from: criminal history records that would never be discovered
otherwise because they may not have lived or worked in the
• Multi-state criminal search area where the criminal record is located.
• Multi-state sex offender search Multi-state criminal records are totally dependant upon
• GroupOne Compliance Package (OIG, GSA, Texas each state's reporting entities submitting accurate information
Medicaid, Terrorist and OFAC) to the state in a timely manner. However, due to the fact
• GroupOne Education History database check that criminal record reporting sometimes does not occur in
• GroupOne Employment History database check a timely manner, there may be changes and variations in
• SSN Verification (via Credit Headers) statewide or multi-state criminal record reporting and county
• SSN Validation (via SSA's Master Death Index and criminal record reporting. GroupOne has no control over
SSA's Non-Issued Numbers List) improper, inaccurate or untimely reporting to state criminal
• Previous address locator (via Credit Headers) record repositories.
For more information on how to use the new Express
“Background screening for the healthcare industry can be Package, please contact GroupOne at 1-800-683-0255.
20 "Excellence Through Collaboration”
GroupOne achieves Certified Integration
with HealthcareSource Position Manager
roupOne Services, Inc. is joining situation.”
HealthcareSource, gaining access to numerous HealthcareSource is a leader in talent management
tools to further improve its applicant tracking solutions and is used by more than 1,000 healthcare facilities.
solutions. A leader in talent management They help healthcare organizations acquire, develop and
solutions, HealthcareSource has made GroupOne a Certified retain the best possible workforce. HealthcareSource’s
Integration Partner. software solutions include applicant tracking, onboarding,
“GroupOne Services is proud to be designated a Certified performance management and a healthcare Internet job
Integration Partner,” said Eric Scott, vice president of board. Like GroupOne, the company focuses exclusively on
GroupOne. “Being a partner with HealthcareSource provides healthcare.
for a more efficient system. It also simplifies the process.” “We are so pleased to be a partner with HealthcareSource
The new benefits include decreased turnaround and look forward to working with their professional team,”
time, reductions in errors, automated notification and the said W. Stephen Love, president of GroupOne. “This
elimination of dual data entry. opportunity allows us to improve our services to healthcare
“These are improved benefits without additional clients. We look forward to many years of working together
expense,” Scott said. “This allows clients to focus on other in providing dependable healthcare background screening
Human Resource functions. This partnership is a win-win for our customers.”
“Excellence Through Collaboration” 21
groupOne Services, Inc.
G roupOne’s new third generation software, literally
years in the making, provides extraordinary
capabilities while reducing turnaround time. Here
A major delay encountered by GroupOne is colleges,
employers and professional licensure boards requiring a
signed release. The speediest way to eliminate the roadblock
are a few tips to get the most out of the software. is to send a signed release for every applicant needing a
The new software has data on five million employers check. Scanned releases may be e-mailed to releases@gp1.
and thousands of universities/colleges. While education com. Faxed releases should be sent to (469) 648-5088 or
and employment verifications lengthen turnaround times, it (888) 247-0339. Please fax to only these numbers. Always
will speed up the process if as much information as possible obtain the fax confirmation date, time and number.
is provided including street, city, state and phone number. Verify the highest college degree only. These degrees
Please note that city and state names are required. Avoid require certified transcripts from lower schools. With these
entering requests for small employers out of business. transcripts already obtained, it’s unnecessary to verify
If you know a superior person or phone number to use anything but the highest degree. Please note that education
when completing verifications, this information is helpful. verification requests in May-June may be delayed due to
Frequently, GroupOne struggles with the information graduation, while August-September is busy due to fall
provided, discovering alternate phone numbers, contacts registration. If employment verification in the U.S. is
and websites were needed. Complete and current contact unsuccessful after three working days, the verification will
information greatly helps us achieve your goals. Verification be closed. You may enter a new request with additional
requests missing necessary information will be noted in information.
pipeline reports, on-line at the individual request and through Thank you for reviewing these tips. Please contact us at
attempts to contact the client. 1-800-683-0255 should you have questions.
22 "Excellence Through Collaboration”
Linking Healthcare Professionals with Financial Services and Solutions
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the cure for your
across north Texas
TEXAS WOMAN’S UNIVERSITY
COLLEGE OF NURSING
DENTON ■ DALLAS ■ HOUSTON
If you’re looking for a career in
high demand, see what TWU’s
College of Nursing has to offer
◗ Courses offered online,
evenings and Saturdays
◗ Includes use of high-ﬁdelity
Undergraduate Nursing Degree Programs:
◗ RN to BS
◗ RN to BS/MS
◗ Junior- and senior-level
courses only offered
at the Houston campus
Graduate Nursing Degree Programs:
◗ Family Nurse Practitioner
◗ Adult Health Nurse Practitioner
◗ Adult Health Clinical
◗ Pediatric Nurse Practitioner
◗ Nursing/Health Systems
◗ Nurse Educator
◗ Acute Care Nurse Practitioner
◗ Doctor of Philosophy
For more information:
The Dallas-Fort Worth Hospital Council
250 Decker Drive prsrt Std
Irving, Tx 75062 u S postage
DFWHC’s 2009 Board of Trustees
kirk king Chris Durovich Steven Newton Michael Mayo Sharon Riley
Chairman Past Chairman Chairman-Elect Trustee Trustee
Texas Health Children's Medical Baylor All Saints Methodist Dallas UT Southwestern
Arlington Memorial Center Dallas Medical Center Medical Center University Hospital
Stan Morton Laura Irvine Ronald Boring Doug Welch
Trustee Trustee Trustee Trustee
Texas Health Methodist Mansfield Methodist Richardson Medical Center
Presbyterian Medical Center Medical Center of Lewisville
Ernest Lynch, III John Haupert Patrick L. Wallace
Trustee Ex-Officio Ex-Officio
Medical Center Parkland Health & East Texas Medical
of McKinney Hospital System Center Athens