Network Admin by wuzhenguang


									  Mukesh K. Jha (Windows Server/System Administrator) – U.S. Citizen
6137 Lincoln Street                                                      720-352-7716 / 303-459-7859
Frederick, CO 80530                                             

     To contribute strong technical skills with several years of experience in Systems/Server
        Administration, analysis and Network Management both in Windows and Mac Environment.
     Experienced IT Professional seeking position that will provide career developing opportunities
        while efficiently responding to a business’ growing needs.
Master of Science in Management in IT Management (MSM-IT)                               June, 2011
Colorado Technical University, Colorado Springs, CO
     GPA: 3.64 (4.0)
Bachelor of Science in Business Administration                                     September, 2010
Colorado Technical University, Colorado Springs, CO
     Concentration: Information Technology
     GPA: 3.98 (4.0) Honors/ Award: Awarded with “Summa Cum Laude” honor.
Associates of Science in General Studies                                            February, 2009
Colorado Technical University, Colorado Springs, CO
     GPA: 3.86 (4.0) Honors/ Award: Awarded with the highest GPA
Leadership: Mentor at Colorado Technical University:
     Helped students with their questions and concerns.
     IBM Hardware A+ (Equivalent) Field Service Technician.
     IBM certified Helpdesk Trainer.
     Dell certified Desktop Support Technician.
     Professional Communication.
     Project Planning.
     Organizational Systems Improvement.
     Networking and Telecommunications.
System Administrator                                                         March, 2012 to Present
SAIC (US ICE & DHS / Base One Technology)                                            Broomfield, CO
      Working with SAIC to provide system administration services to the US Immigration &
       Custom Enforcement and Department of Homeland Security
      Level 3 - System Administration – Enterprise Environment
      Manage Active Directory(2003/2008)-multi Domain Environment– major duty
      User/Admin account creation/deletion/de-provision/move management using AD/ARS
      Group Policy Management
      GPO add/edit AD forest-wise
      Manage Quest Active Role Servers (ARS)
      Manage Exchange Server 2003/2007/2010
      Email Backup-Restore – major duty
      Windows Server Patching – BigFix Support Center 8.0
      Enterprise Vault / NetBackup 6.5/7
      SCOM 2007 – Monitor Servers
      Manage Windows Server 2003 R2/2008 R2
      Blackberry Administration in Enterprise Environment – major duty
    Help Technicians/Users with Enterprise Activation Process
    Remedy/ VPN/VMware/DNS/DHCP/Hyper-V
    Windows XP/7 / MS Office 2010
    HP Blade Server
    SQL Server 2005
    SharePoint 2007
    Responsible for any patch updates/upgrades
    Provide support to local System Administrators – world-wide
    Manage various projects as assigned
    Remote administration using Quest tools
Windows System Administrator                                      January, 2012 to March, 2012
ELEVATIONS CREDIT UNION (5-6 weeks Project)                                        Boulder, CO
    Provide tier 3 level server, network, telephony, and security hardware support.
    Assists in the design and implementation of upgrade paths for OS, security, hardware and
        systems software.
       Administer Microsoft Windows 2000, 2003, 2008 servers in multi-sites Active Directory
        environment, Exchange 2003/2007; manage 100+ virtual servers, Win XP and 7 environments.
       Blackberry Enterprise Server, MOSS 2007, SCCM 2007, Operating System Deployment
        Manager, Microsoft Unified Communications, DFS, Thin clients, Netback up 7.1.
       Server software configuration, installation, monitoring, and troubleshooting, installing
        disks, tape library, memory, UPS, VMware ESXi 4.1.
       Analyze and define problems and conceptualize feasible solutions, and present all
        practical solutions in a concise format to non-technical users.
       Analyzes and monitors server, network, telephony, and security in accordance to the
        Elevations IT Security Program and Standard Security Operating Procedure Handbook.
       Maintains IT policies and procedures manual, and keeps department staff informed of all
       Work on multiple projects and effectively communicate updates with team and
Windows Server/System Administrator                              March, 2011 to December, 2011
IBM/XCEL ENERGY (Consultant)                                                            Golden, CO
    Mainly focused to upgrade all Microsoft Windows Server 2000 to 2003 R2 and 2008 R2 as
      needed by client throughout this project
    Administer Microsoft Windows 2000, 2003, 2008 servers in Active Directory environment
    Responsible for building, configuring, migrating, decommissioning servers in Enterprise
      Environment in 24X7 Datacenter management
    Responsible for building Virtual Machines, converting physical servers to Virtual using vSphere,
      vCenter, ESXi 4.1
    Kept track of all old/new Server Hardware/Software and peripherals
    Worked directly with Project Manager and other teams such as Network, Router, Firewall,
      Backup, SAN, Exchange, Database team throughout the migration using proper communication
    Responsible for updating and patching all the Servers using SMS and SCCM tools
    Responsible for troubleshooting and maintaining the server hardware, software, application,
      cluster, network connectivity, power failure, parts replacement, server racking , Registry Updates
    Installed Active Directory, performed printer migration, migrated Exchange Server 2003, 2007
    Built domain controllers using IBM X-Series 330, 335, 345, 346, 3650, 3650M2, 3650M3 etc.
    Installed Netback up, SQL server, Exchange server, file and print server
      Switch, Router, LAN, VLAN, DNS, Ethernet, Wireless, DHCP, TCP/IP, VPN, IBM Director,
       Citrix, SCSI, SATA, IDE, RAID0/1/5, IIS, SEP, Remedy ticket management.
    Worked independently on site without any supervision
    Compaq/HP servers, Unix servers, e-FAX server and some Windows XP/Vista/7 workstations
    Lotus Notes 7, Same Time Messaging 8/8.5, Domino Server, Exchange Server 2003/2007
    Responsible for DAS to SAN/NAS migration, RSA Project, Imaged servers using IBM Director
    Created/deleted print queues, setup global scan, manage network printers (500+)
IT Administrator/Manager                                                    April, 2010 to March, 2011
Sounds True                                                                           Louisville, CO
    Performed Software/Hardware Installation, Maintenance on Microsoft Windows Server 2003
       (Active Directory) and Mac OSX Server (Leopard 10.5/ Snow Leopard 10.6) for 75-80 users
    Responsible for Exchange, Network, Backup, Remote Access Administration and Maintenance
    Administer Exchange Server 2003, Domain Controller, Blackberry Enterprise Server(BES), file
       and print server, Database SQL Server 2007, SAN, Backup Exec 2010 R2, Trend Micro 10
    Responsible for all IT equipment needs, licensing, contracts, upgrades, purchases
    Developed and managed the Help Desk tool using Spice work for issue tracking purpose
    Switch. Router, Firewall, LAN, Ethernet, VLAN,DNS, DHCP, TCP/IP, SCSI, IIS, SATA, IDE,
       disk to disk and disk to tape drive backup
    Managed Dell desktop/laptop and servers, VMware Fusion 2.0/3.0
    Lead PBX phone system upgrade to ShoreTel Voice over IP phone and Soft Phone
    Responsible for Printer, Fax, Scanner, Copier support and supplies, Wireless Access Point
    Supported VPN, Adobe Suites, File Maker Pro, SalesLogix, XenServer, Sage/MAS 500
    Windows XP/Vista/7 and Mac OS 10.4/10.5/10.6 Support
    Managed conference rooms, Distribution lists, mailbox sizes, archive, Spam filter, calendar
    Supported Microsoft Office 2003-2007 & Office 2008 for Mac users
    Supported and managed i-Phone, Blackberry, T-mobile / Verizon / AT&T cell phones with
       Exchange Email setup, POP3/IMAP accounts, managed Voice Mail Server and users
    Worked independently on site without any supervision
Desk side Support Technician                                          August, 2009 to April, 2010
STARTEK                                                                              Greeley, CO
    Provided onsite support for 900 plus users with all their desktop support needs
    Perform Software/Hardware Installation, Inventory Management of 2000 Dell workstations
    Performed mailbox migration from Exchange 2000 to 2003 in Enterprise Environment
    Light administration of Windows Server 2003 (Active Directory) to manage user accounts,
       computers, printers, responsible for creating contact/calendar/mailbox size, distribution list
    Provide onsite Support for 8 different clients: AT&T, QWEST, T-Mobile, Vonage, Air cell,
       Cingular, Comcast, XO Communications in High volume of help desk tickets.
    Supported Blackberry exchange email configuration, Microsoft Active Synch,
    Supported CISCO/AVAYA/ ASPECT Phones in both PBX and VOIP technologies
    Switch, Router, Firewall, LAN/VLAN, Ethernet, Wireless, DNS, DHCP, TCP/IP, Cisco VPN,
       Citrix Remote Desktop, Global Dialer
    Responsible for Network Issues, Printer/Fax/Scanner/Copier support
    Supported Exchange Server 2003 and 2007, MS Office Communication (OCS) 2005, 2007.
    Windows 2000/ XP/7 environment
    Manage training rooms, LABs, Polycom Video Conferencing Device setup
    Image multiple workstations using Altiris deployment solution, ghost using image server
    PGP Encryption Software for remote users with Lenovo Laptop
    Worked independently on site without any supervision
Software Deployment                                                   May, 2009 to June, 2009
Denver Federal Center (EPA) (Consultant)                                          Lakewood, CO
     This is 4 -6 weeks Software deployment project
     Perform Quality Assurance after the Software Installation
     Migrated old Dell machines and Upgraded and Set up new laptop for the EPA users
     Replaced old machines with new laptops
     Deployed almost 500 machines and insisted users with any questions
Network/System Administrator                                         August, 2008 to March, 2009
Golden Aluminum, Inc.                                                         Ft. Lupton, CO
      Perform support and maintenance functions within 24 hours of trouble report.
      Performed Software/Hardware Installation, Maintenance on Microsoft Windows Server 2003
        (Active Directory) – 350 users
      Responsible for Exchange, Network, Backup, Remote Access Administration and Maintenance
      Administer Exchange Server 2003, Domain Controller, Blackberry Enterprise Server(BES), file
        and print server, Database SQL Server 2007, SAN, Volume Shadow Copy, Trend Micro
      Responsible for all IT equipment needs, licensing, contracts, upgrades, purchases
      Developed and managed the Help Desk tool using Microsoft SharePoint, Spice work for
        inventory management
      Upgraded and migrated Mailboxes from Exchange 2003 to 2007 (almost 650 user accounts)
      Upgraded Office 2003 to Office 2007 and provided required training to all users.
      Switch, Router, Firewall, DNS, DHCP, Ethernet, Wireless, TCP/IP, Cabling, VPN, PPTP
      Set up and troubleshoot all local and Network Printers/copiers/scanners/Fax machines.
      Manage the Axis Network Day/Night Cameras with the troubleshooting and recordings.
      Build new machines for employees with Windows XP and Vista Operating System.
      Troubleshoot all printer, fax, scanner, copier, Blackberries, PBX phone System etc.
      Provided troubleshooting of the PDA’s and Blackberries with Active Synch Software.
      Helped users with Adobe acrobat 6/7/8/9 installation, set up and configuration.
      Worked independently on site without any supervision
Founder                                                                     June 2005 to Present
Developing Hands                                                              Boulder, CO
        Manage hundreds of volunteers around the globe.
        Organize various charitable events throughout the year.
        Manage fundraising events.
        Manage donations and keep track of all necessary expenses.
        Aiming to build school for orphans and street children in Nepal.
        Serving as 100% volunteer.
        Website:

Professional References: Available Upon Request.
    Recommendations on LinkedIn Network:

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