Evelyn Axelrad Espinosa as a business operations management, consultant has over 10 years in professional services and consulting with hands on experience driving and managing cross-functional, rapidly changing, and resource constrained initiatives and SaaS implementations.
EVELYN AXELRAD-ESPINOSA, CSM San Jose, CA 95118 Phone: 408-841-9922 firstname.lastname@example.org http://www.linkedin.com/in/evelynaespinosa Business Operations Management, Consultant Start-Up – SaaS Implementations – Cross-functional Team Leadership – Certified ScrumMaster Over 10 years in Professional Services and Consulting with hands-on experience driving and managing cross- functional, rapidly changing, and resource constrained initiatives and SaaS implementations. Skilled facilitator, results driven, and passionate about client satisfaction and loyalty. Grew company from two to 136 employees in multiple US and SE Asia locations. Managed Marketing/Biz Dev, Data Analysts, Client Services, ISP Compliance, HR, and support staff. (Span of control 85.) Scaled operational infrastructure to track 16 million infringements per month and send 250k automated notices per day. Trusted first point of contact for six major accounts - Viacom, Paramount, DreamWorks, NBCUni, HBO and Turner. Managed high risk accounts and identified strategic solutions to reduce customer churn. Opened new market in SE Asia and signed six new clients during extended stays in Japan and Singapore. Coordinated all aspects of a 100-day client project documenting one Billion views of illegally posted videos leading to a highly visible lawsuit and development of new product line. AREAS OF EXPERTISE Business Operations Management Issue Identification & Resolution Business & Productivity Tools Program & Project Management Sales, Marketing, Biz Dev Communication & Interpersonal Skills Procedures, Process Analysis & CRM, CS Management Training & Wiki Documentation Improvements Presentations, Demos Int’l. & Domestic Travel PROFESSIONAL NARRATIVE Business Services Consultant Double E Consulting San Jose, CA 2009 –to- Present Independent consulting providing project management with focus on cost reduction, automation of tasks, and increase in productivity. Major Achievements: Sourced and implemented web-based system for targeted customer contact; increased repeat sales by 300%. Sourced and implemented web-based employee scheduling system, trained managers. Reduced over/under staffing incidents in high turn-over business. Created, implemented and maintained websites. Created social media marketing campaigns. Chief Operating Officer 1999 - 2009 Consultant 2009 - 2011 Corporate Secretary and Director 1999 - 2011 BayTSP (acquired by Irdeto) Los Gatos, CA Co-Founder for Start-up Company that sold Anti-Piracy and Business Intelligence services to on-line entertainment and publishing markets world-wide to enable clients to identify where their intellectual property was illegally distributed. Major Achievements: Incorporated, prioritized client feedback and issues leading to functional enhancements, features, and bug fixes. Defined and managed cutting-edge program development by consulting on emerging technologies. Managed clients' strategic priorities, prepared proposals, monitored implementations, SLAs and adoption. Improved productivity and efficiency by defining metrics measuring quality of service delivery; documented tasks, refined processes. Sourced, modified, and implemented company-wide open source CRM system. EVELYN AXELRAD-ESPINOSA Phone: 408-841-9922 Resume, Page 2 Managed projects which augmented company service offerings and increased sales by 30% for five consecutive years. Coordinated local Law Enforcement in implementing company’s “KIDS” (Known Image Data System), designed to track child pornography distribution on the Internet. Recently resulted in over 20 high profile arrests in California. Prior Experience As the Computer Manager for the Palo Alto Police Department Gained national attention by spearheading development of an optical imaging system in a public-private partnership with Hewlett-Packard; increased availability of police reports to 24/7. Created report writing applications for laptops; increased officer on-street visibility by 50%. Sourced and implemented chain of crime evidence tracking with a bar code identification system. Managed seven person Support Services Division staff and two PD dedicated computer techs. Received City's prestigious "Light Bulb" award for innovation along with commendations by COP and officers for excellence in service. ACADEMIC ACHIEVEMENTS & ADDITIONAL TRAINING Bachelor of Science: University of San Francisco | Organizational Behavior Certifications: SCRUM Alliance, Certified ScrumMaster. Workshops/Seminars: APICS, MRP, QUERY, HP Sys Admin I. Computer Proficiencies: Microsoft Office, MS Project, Visio, PowerPoint, Constant Contact, ACT!, DreamWeaver, QuickBooks, Wiki, Bugzilla, V-Tiger CRM, Internet and productivity tools OTHER Native German speaker. Sustainable Silicon Valley, Santa Clara, CA. Volunteer; Biz Dev; coordinate new member company introductions and sign up. ProMatch, Sunnyvale, CA. Volunteer, Networking Team; managed team meetings and events; developed and facilitated workshops on "Social Media", new member mentor. Team Manager for Toyota Atlantic race car team, SCCA and International Grand Prix circuits. .
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