Upper Rio Grande Development Board by 08eMGGL

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									TANF/Choices Service Delivery                              Volume VI: Operational
                                                           Section 5: TANF/Choices
                                                           Policy No. 5.10, Change 8
                                                           Effective Date: June 22, 2012
Replaces: 5.10, Change 1, Vol. VI, Sect. 5
Attachments: None

Purpose          The Upper Rio Grande Workforce Development Board (Board) has established
                 local policy and procedures for the Choices program to assist Temporary
                 Assistance to Needy Families (TANF) customers in obtaining the services
                 necessary to become self-sufficient.

Policy
                 1. Choices services will be provided in accordance with the Texas Workforce
                    Commission Choices rules – Chapter 811 of the Texas Administrative Code,
                    and the Texas Workforce Commission’s Choices Guide using a work first
                    model to assist customers in accessing the labor market, assisting customers
                    (to include TANF applicants and conditional applicants) with obtaining
                    employment and assisting former TANF recipients with job retention and
                    career advancement.

                 2. Workforce Orientation for Applicants (WOAs) will be conducted in a manner
                    that conveys the message that employment is beneficial, explains the full
                    range of services (including employment services and education and training
                    services) available through the workforce centers, discusses time limitations
                    of TANF benefits and communicates personal and parental responsibility.

                 3. English and Spanish language Workforce Orientation for Applicants (WOAs)
                    and alternative WOAs will be available weekly.

                 4. All mandatory and exempt customers in the TWIST Outreach Pool will be
                    outreached daily.

                 5. Support services will be provided in accordance with Choices program rules
                    and the Board’s Support Services policy No. 1.32, as revised. Individual
                    Development Accounts are not authorized as a support service.

                 6. Customers eligible for, and interested in, TANF post-employment and job
                    retention services (Choices Plus) will be contacted no less than monthly
                    during the initial six (6) months following employment to assess the need for
                    these services. Contact with all other Choices customers (with open cases)
                    will occur no less than weekly.

                 7. Participation in employment and training activities will be verified with
                    allowable verification methods and entered into TWIST. The deadline for
                    data entry into TWIST is, “within 24 hours of receipt of information/data.”

                 8. Job search logs with acceptable verification must be submitted weekly.



Upper Rio Grande Workforce Development Board, Inc.
TANF/Choices Service Delivery Policy, Change 8                                         June 22, 2012


                9. Customers must provide 100% verification of job search contacts made when
                   participating in self-directed job search activities. Verification forms must be
                   submitted along with the job search log. Unless redefined by the Texas
                   Workforce Commission, acceptable verification forms of job search contacts
                   are defined as:

                    a. Fax receipts of resumes/applications if fax number is verified employer fax
                       number;

                    b. Business cards or brochures from contacted employer;

                    c. Signed contact verification form; or

                    d. Printouts of e-mail submission of resumes/applications – but only if the e-
                       mail address has been verified as belonging to the listed employer.

                10. Subsidized employment is paid at no less than minimum wage and cannot
                    exceed the wage rate an employer pays to employees with similar skills,
                    experience and position, and will not exceed 40 hours per week. Wages may
                    be subsidized in full or in part. Subsidized employment will not exceed three
                    (3) months unless authorized by designated board staff.

                11. The Eligible Training Provider Certification System (ETPS) and Individual
                    Training Accounts (ITA) may be used for providing training services with
                    TANF/Choices funds.

                12. When nonparticipation is identified, a timely and reasonable attempt to
                    determine if good cause existed must occur. A “timely and reasonable
                    attempt at determining good cause” is defined as:

                    a. Contacting the customer by telephone the same day of noncooperation or
                       the date of discovery, whichever is later. If a customer cannot be
                       contacted by telephone when an attempt is made to determine good cause,
                       an appointment letter must be immediately sent.
                    b. An appointment to determine if good cause exists will be scheduled no
                       sooner than 3 calendar days and no later than 4 calendar days from the
                       date of noncooperation or the date of discovery, whichever occurs later.

Procedures
                A. Facilitators will provide WOA schedules, in English and Spanish, to the
                   Health and Human Services Commission for distribution to TANF applicants.

                B. Facilitators will ensure that the WOA and alternative WOA include:
                   1. Information on options available to attendees to enter the workforce;
                   2. Employment services available through the career center to customers
                      without the need to receive TANF cash benefits;
                   3. The benefits of employment (to include a discussion on the benefits of the
                      Earned Income Tax Credit);

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                    4. Impact of time-limited benefits (to include an explanation of both State
                       and Federal TANF cash benefit time limits);
                    5. Information on the availability of One-time TANF;
                    6. Information on other services available through Workforce Solutions
                       Upper Rio Grande, including education and training services and services
                       and referrals for services available to individuals with disabilities;
                    7. Information about support services for TANF applicants who obtain
                       employment; and
                    8. Additional information as required by the TWC Choices Guide (pages 22
                       – 23).

                C. Facilitators or other designated workforce staff will provide a tour of the
                   resource room and explain the resources and services that are available to
                   customers.

                D. Facilitators or other designated workforce staff will assist TANF applicants
                   with completing a work application in WorkInTexas.com (WIT) during or
                   immediately following the WOA.

                E. Facilitators will offer Choices services to TANF applicants who attend the
                   WOA. (See page 23 – 24 of the TWC Choices Guide).

                F. Facilitators will provide WOA attendees with an appointment notice to
                   develop a family employment plan. Facilitator will explain that if the
                   customer begins receiving TANF benefits prior to the scheduled appointment
                   date, the customer may be asked to begin Choices participation sooner than
                   the scheduled appointment date.

                G. Facilitators will ensure that conditional applicants who attended a WOA are
                   immediately scheduled to begin Choices activities. (See page 42 of TWC
                   Choices Guide for further information).

                H. Facilitators must verify that TANF applicants and conditional applicants
                   attended a scheduled WOA or alternative WOA and notify HHSC staff of the
                   customers’ attendance by completing and faxing the 2588 form to the
                   appropriate HHSC office. For conditional applicants and sanctioned families,
                   the 2588 form is sent once the customer has demonstrated program
                   compliance. For all other TANF applicants, the 2588 form is faxed to HHSC
                   once the customer attends the WOA.

                I. Facilitators will document in TWIST Counselor Notes when the customer
                   attended a WOA.

                J. Case managers will immediately notify HHSC of a conditional applicant’s
                   demonstration of program compliance (four [4] consecutive weeks of
                   cooperation) to become eligible for reinstatement of TANF cash assistance by
                   faxing the completed 2588 form to the appropriate HHSC office.


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TANF/Choices Service Delivery Policy, Change 8                                        June 22, 2012


                K. Case managers will immediately notify HHSC of a sanctioned families’
                   demonstration of program compliance (one month of cooperation) as a
                   condition of eligibility for TANF assistance by faxing the completed 2588
                   form to the appropriate HHSC office.

                L. Case managers will immediately notify HHSC when a sanctioned family or
                   conditional applicant has been granted good cause during the demonstrated
                   cooperation period by faxing the completed H2583 form to the appropriate
                   HHSC office, making a notation in the form’s comment section, and entering
                   good cause under the TANF History tab in TWIST.

                M. Case managers will maintain copies of all 2588 and 2583 forms sent to HHSC
                   and the fax transmittals in the case file.

                N. Outreach staff must use the TWIST Outreach Pool and TWIST Scheduler
                   when outreaching individuals for Choices services. Workforce staff must also
                   use the TWIST MPR web report and TWIST Scheduler to outreach
                   individuals who are not showing in the TWIST Outreach Pool. Staff may use
                   other outreach methods in addition to outreaching through TWIST.

                       WOA facilitator and Outreach staff will ensure outreach letters include the
                        language:
                       Date, time and location of scheduled appointment;
                       Purpose;
                       Requirement to participate;
                       Consequences of not responding;
                       The right to appeal;
                       How to reinstate benefits;
                       Statement that this is the only notice that customer will receive; and
                       Contact name and telephone number of staff to contact if appointment
                        must be rescheduled.

                O. Outreach staff will ensure that a penalty is requested via TWIST within the
                   timeframe established in the Choices Guide for customers who did not attend
                   their employment planning session and who did not contact staff to reschedule
                   or claim good cause.

                P. Outreach staff will ensure that customers who have contacted staff regarding
                   their scheduled employment planning session are either granted good cause or
                   rescheduled for a new employment planning session within the timeframe
                   established in the Choices Guide.
\
                Q. Case managers will ensure that TANF recipients within six (6) months of
                   reaching their State TANF time limits, recipients within 12 months of
                   exhausting their 60 months of TANF benefits, and extended TANF recipients
                   are offered concentrated services. Concentrated services include an enhanced


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                    analysis of circumstances that may limit a recipient's ability to participate in
                    Choices and will include targeted job development.

                R. Outreach staff will implement the Choices Business Plan and/or other board
                   approved procedures to ensure responsibilities and timeframes for outreach
                   efforts are met, to include eliminating duplication of appointment dates for
                   WOA attendees.

                S. When outreaching employed customers who are receiving TANF cash
                   benefits, workforce staff will:
                   1. Outreach employed customers in a manner designed not to interfere with
                      the customers’ work schedules.
                    2. Send a letter to inform employed customers of the availability of post-
                       employment services and requirements to report hours of employment.
                    3. Make arrangements with customers as to the most convenient way to
                       report hours of employment.
                T. Customer eligibility will be verified monthly. Case managers will document
                   customer eligibility in the TWIST Counselor Notes and include the
                   verification date and the method of verification used. A copy of the SAVERR
                   or TIERS screenshot may be maintained in the file.

                U. On-going assessment and case management (as outlined in the Choices Guide
                   pages 28 – 29) will be conducted with:
                    Active Choices customers;
                    Applicants who choose to participate in Choices services; and
                    Former TANF recipients who choose to participate in Choices services.

                V. Case managers will ensure that assessment includes evaluation of strengths
                   and possible barriers to obtaining and retaining employment, and includes, but
                   is not limited to, the following:
                   1. Skills and abilities, employment, and educational history in relation to
                       employers' workforce needs in the local labor market;
                    2. Pre- and post-employment skills development needs to determine the
                       necessity for job-specific training;
                    3. Unmet housing needs and whether those needs are a barrier to full
                       participation in the workforce and progression to self-sufficiency;
                    4. Support services needs;
                    5. Individual and family circumstances that may affect participation,
                       including the existence of family violence, substance abuse, mental health,
                       disability-related issues, or the need for parenting skills training, as one of
                       the factors considered in evaluating employability.
                    6. Vocational and educational skills, experience, and needs. If the skills
                       assessment indicates that a customer requires job-specific training for
                       placement into a job paying wages that equal or exceed the board’s self-

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TANF/Choices Service Delivery Policy, Change 8                                         June 22, 2012


                        sufficiency wage, funds may be used to place the customer in vocational
                        educational training activities or job skills training activities;
                    7. Literacy level by using the required statewide standard literacy assessment
                       instrument with the following exception: recipients receiving the Earned
                       Income Disregard (EID) from HHSC are excluded from the literacy
                       assessment. The grade-level results or other literacy information will be
                       provided to HHSC within 24 hours for use in determining the
                       appropriateness of the initial state time-limit designation for temporary
                       cash assistance, as appropriate;
                    8. Interest and aptitude testing;
                    9. Identification of customers with higher than average barriers so referrals to
                       organizations that can address the barriers are provided. Higher than
                       average barriers may include, but is not limited to, barriers of two or more
                       of the following:
                           Basic Skills Deficiency;
                           Limited English Proficiency;
                           Lack of secondary school diploma or equivalent;
                           Lack of technical and/or professional occupational vocational skills
                            needed in the current job market;
                           Lack of significant work history; or
                           Lack resources to address issues such as family violence, housing, or
                            health.

                W. Assessment results will be provided and discussed with the customer and used
                   during the development of the family employment plan.

                X. Case managers will develop the Family Employment Plan (FEP) with the
                   customer in accordance with TWC requirements and as outlined on page 37 of
                   the Choices Guide.

                Y. Case managers will provide customers with a signed copy of the family
                   employment plan and maintain a copy.

                Z. Case managers will ensure that a Family Work Requirement form is
                   completed for all two-parent families. The form contains an agreement by
                   both adults in the family to comply with work requirements through
                   distribution of required hours of participation between one or both adults in
                   the two-parent family.

              AA. Workforce staff will provide support services (as funding permits) to eligible
                  customers who are meeting participation requirements, when it is determined
                  that support services are needed to address barriers to employment or comply
                  with Choices requirements.

              BB. Workforce staff must be aware that support services include:

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                       Applicant, Choices and Transitional child care;
                       Transportation assistance that is the most economical means of
                        transportation that meets the Choices individual’s needs, and is provided
                        in accordance with the board’s Support Services policy;
                       Work-related expenses (if other resources are not available) that are
                        necessary for customers to accept or retain specific and verified job offers
                        that pay at least the federal minimum wage may be provided or
                        reimbursed and may be provided in accordance with the Board’s Support
                        Services policy; and
                       General equivalence (GED) testing payments will be made through direct
                        payments to the GED test center and the Texas Education Agency.
              CC. Case managers who determined that support services are necessary and
                  justified, must document the provision of support services in TWIST under
                  the Support Service tab that is found under the Service Tracking menu. Work-
                  related expenses must also be documented in TWIST Counselor Notes.

              DD. Case managers will ensure that customers are placed into Choices activities
                  that are designed to move the customer from public assistance to financial
                  independence.

              EE. Case managers will ensure that Choices services are concentrated on:
                  1. Recipients with 6 months or less of state TANF time limits, irrespective of
                     any extension of time due to hardship exemptions;
                  2. Recipients with 12 months or less remaining of their federal TANF time
                     limit, irrespective of any hardship exemption;
                  3. Recipients with extended TANF;
                  4. Customers in component activities not meeting minimum requirements;
                  5. Enrolled customers not actively participating in component activities who
                     have had a penalty requested, but remain Choices eligible; and
                  6. Customers in the denominator not enrolled in Choices, to include exempt
                     individuals.

              FF. Case managers will ensure concentrated services are provided that include,
                  but are not limited to:
                  1. Targeted outreach through home visits, customized outreach letters, and/or
                      telephone contacts;
                  2. In-depth analysis of circumstances that may limit a Choices eligible’s
                      ability to participate; and
                  3. Targeted job development.

              GG. Case managers, data entry clerks and supervisors will ensure that only
                  allowable forms of documentation and verification, as required by the Texas
                  Workforce Commission, are accepted for participation tracking of Choices
                  activities.


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              HH. Supervised job readiness activities will be available at least 20 hours per week
                  to customers participating in job search.

              II.   Case managers will ensure customers have a complete application/resume
                    in WorkInTexas.com as well as a paper resume for job search purposes.
                    Case managers will document such action in TWIST Counselor Notes.

              JJ.   Case managers will be available daily to provide job referrals, job matching,
                    and job leads to customers and provide appropriate job referrals and/or job
                    leads at least weekly while the customer is participating in job search
                    activities. Case manager will follow-up with the customer, and document in
                    TWIST Counselor Notes, the results of job referrals given.

              KK. Case managers will work closely with Business Services and Employment
                  Services staff to identify employer workforce needs and connect qualified and
                  skilled Choices customers with employment opportunities to meet the needs
                  of employers.

              LL. When job matching through WorkInTexas.com does not produce any
                  matches, the case manager will refer the customer to a job developer for
                  additional assistance.

              MM. Job developers will immediately work in conjunction with Business Services
                  staff to identify the hiring needs of employers and request that job openings be
                  posted in WorkInTexas.com.

              NN. Job developers will work with employers to create a new position or find job
                  opportunities for the customer through subsidized employment.

              OO. Job developers or other designated workforce staff will enter into written
                  agreements with employers for any subsidized employment placements,
                  community service or work experience activities. The agreement will explain
                  the responsibilities of each party (career center, employer and customer).

              PP. Case managers will maintain the weekly job search logs (signed by the
                  customer) along with the verification documents in the customer’s case file.

              QQ. Facilitators will ensure that job readiness activities are designed to assist
                  Choices individuals with addressing issues that will aid them in obtaining and
                  retaining employment, including:
                  1. Life skills;
                  2. Guidance and motivation for development of positive work behaviors
                      necessary for the labor market;
                  3. Job skills assessment;
                  4. Substance abuse treatment;
                  5. Mental health treatment;
                  6. Rehabilitation activities;
                  7. Job counseling;

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                    8. Interviewing skills and practice interviews; and
                    9. Assistance with applications and resumes.

              RR. Staff will ensure that job readiness activities are verified through an
                  attendance form signed by the job readiness facilitator and then enter the daily
                  participation hours into TWIST.

              SS. Job readiness facilitators must provide the case manager with a copy of the
                  job readiness attendance form to maintain in the customer’s case file.

              TT. Case managers and/or data entry clerks will obtain from customers in job
                  search activities acceptable verification for 100% of the employer contacts on
                  each job search log when the job search log is submitted. Workforce staff will
                  enter all job search hours from the customers’ job search logs into TWIST.
                  Unless revised by TWC, any unverified employer contacts will not be entered
                  into TWIST. Workforce staff will enter verification for 10% of employer
                  contacts into the Daily Time Verification screen under the Daily Time
                  Tracking tab in TWIST.

              UU. Case managers will track employment under the TWIST Service Tracking tab
                  Code 39. Case managers will fax a completed 2583 form to HHSC within 24
                  hours of notification that the customer has obtained employment. A copy of
                  the 2583 form and fax transmittal will be maintained in the case file.

              VV. On-the-job training is allowable in accordance with Choices program
                  rules, federal regulations, and the board’s policy, On-the-Job Training,
                  1.49, to include revisions or replacements, Volume VI, Section 1.

              WW. Case managers will use form 2583 to notify HHSC of any customer changes
                  such as an address change. A copy of the form and the fax transmittal will be
                  maintained in the case file.

              XX. Case managers must ensure that single-parent customers participate at least an
                  average of 30 hours per week. An average of 20 of those hours must be in
                  core activities. Up to an average of 10 hours per week can be from
                  participation in non-core activities.

              YY. Case managers must ensure that one or both adults in two-parent families who
                  are not receiving CCS or other workforce program child care participate for at
                  least an average of 35 hours per week. An average of 30 of those hours must
                  be from participation in core activities. Up to five (5) hours per week may be
                  from non-core activities. The hours may be divided between both adults or
                  one adult may solely meet the participation requirements for the family.

              ZZ. Case managers must ensure that one or both adults in two-parent families who
                  are receiving child care through the CCS or through another workforce
                  program participate at least an average of 55 hours per week. An average of
                  50 of those hours must be from participation in core activities. Up to an

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                    average of five (5) hours per week may be from participation in non-core
                    activities. Hours may be divided between both adults or one (1) adult may
                    solely meet the participation requirements for the family.

            AAA. Case managers and/or job developers will arrange community service for
                 customers in accordance with the Choices Guide.

            BBB. Case managers and/or job developers will enter into a nonfinancial agreement
                 with community service and work experience sites prior to placing a customer
                 at the site.

            CCC. Case managers and/or job developers will obtain and maintain job
                 descriptions that outline the skills customers will learn through the community
                 service or work experience placement.

            DDD. Case managers will use the FLSA Calculations form to calculate the
                 maximum number of hours for community service or work experience.
                 Calculations must be done no less than monthly. Staff will attach the
                 SAVERR/TIERS and SNAP screenshots to the FLSA Calculations form and
                 maintain the documents in the case file. Staff will document in TWIST
                 Counselor Notes that the number of hours for community service or work
                 experience were calculated.

            EEE. Case managers will obtain and maintain participation hours on a weekly basis.

            FFF.    Case managers and/or data entry clerks will enter verified participation hours
                    into TWIST within one (1) business day of receipt.

            GGG. Case managers will assess and document in TWIST Counselor Notes the
                 customer’s progress in assigned activities at least monthly.

            HHH. Case managers and job developers will ensure that customers participating in
                 subsidized employment activities do not exceed 40 hours per week.

            III.    Case managers will use the approved Training Procedures when placing
                    customers in vocational training activities.

            JJJ.    Case managers will verify customer employment, maintain employment
                    verification documentation in the case file and document in TWIST what
                    verification method was used.

            KKK. Case manager contact with customers receiving TANF Earned Income
                 Disregard (EID) will occur through written correspondence, telephone
                 contact, home visit, appointments during extended office hours, and/or an
                 employment site visit, as appropriate to support job retention. Contact
                 through an employer or employment site visit will be reserved as a last resort,
                 and may only occur with permission from the customer.


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            LLL. Case managers will ensure that employed customers, including those
                 receiving the EID through HHSC, are provided with information of available
                 post-employment services.

          MMM. Case managers and other workforce staff will document all customer contact
               in TWIST Counselor Notes.

            NNN. Case managers and data entry clerks will perform daily TWIST data entry to
                 assist front-line staff and management with monitoring the Choices program
                 for compliance and participation requirements.

            OOO. Case managers will ensure that unless justified and documented in TWIST,
                 participation hours will be obtained and verified on no less than a weekly
                 basis. The type of verification received will be documented into TWIST
                 Counselor Notes.

            PPP.    Case managers will ensure that good or satisfactory progress, as determined
                    by the educational institution, is verified and documented at least monthly and
                    entered into TWIST. If no progress is being achieved, case managers will
                    evaluate and implement strategies to assist customers in achieving their
                    planned outcomes.

            QQQ. Case managers will ensure that customers in vocational educational training
                 are not enrolled for more than a cumulative total of 12 months.

            RRR. Case managers will determine and arrange for any intervention necessary to
                 assist customers in complying with work requirements to include referring
                 victims of family violence to an individual or agency that specialized in issues
                 involving family violence.

            SSS.    Case managers will ensure that teen heads of household who have not
                    completed secondary school (high school) or received a GED credential are
                    participating in activities as set forth in the Choices Guide.

            TTT. Case managers must be aware that teen heads of household who have not
                 completed secondary school or received a GED will count as engaged in work
                 if:
                  They maintain satisfactory attendance in high school or its equivalent
                     during the months that school is in session;
                  Participate in allowable activities when school is not in session;
                  Participation in education directly related to employment for at least an
                     average of 20 hours per week during the month; or
                  Participate in Choices employment and training activities.

            UUU. Case managers will inform mandatory customers who state that a major health
                 condition prevents them from participating in Choices that they may contact
                 their HHSC worker for the HHSC Form 1836A/B. The customer will be


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                    given a maximum of three weeks to have the form completed and signed.
                    Customers will be asked to notify workforce staff of their appointment date
                    with medical personnel to have the Form 1836A/B completed. The form must
                    be returned to case manager by the first business day following the form’s
                    completion. Case managers must explain that the customer’s failure to return
                    the form timely will result in a penalty being requested for nonparticipation.
                    On a case-by-case basis, workforce management may approve an extension to
                    the timeline for the form’s completion.

            VVV. Case managers will maintain a copy of the completed 1836A/B form when
                 received in the case file.

            WWW. Case managers must make a timely and reasonable attempt to determine
                good cause when lack of participation is noted. The timely and reasonable
                attempt to determine good cause may include contact by telephone, home
                visit, or appointment but must include the immediate mailing of an
                appointment letter if a customer cannot be reached by telephone.

          XXX.      Workforce staff will ensure that timely and reasonable attempts to determine
                    good cause are made to sanctioned families and conditional applicants upon
                    discovery of noncooperation during the demonstrated cooperation period to
                    determine if good cause exists. HHSC must be notified immediately if
                    noncooperation is determined.

           YYY. Workforce staff will document in TWIST Counselor Notes how reasonable
                attempts to determine good cause were made.

            ZZZ. Case managers must be aware that customers who were participating in the
                 Choices program have one business day after the date of noncompliance to
                 contact staff. A timely and reasonable attempt to contact the customer must
                 be initiated. Contact may be made by phone, email or letter. However, if the
                 customer cannot be reached by telephone, an appointment letter must be
                 immediately sent as part of the “timely and reasonable attempt” process. Staff
                 must document in TWIST Counselor Notes all attempts to contact the
                 customer, method of contact and the outcome from the timely and reasonable
                 attempt.

          AAAA. Case managers will request penalties when good cause cannot be determined
                for nonparticipation by mandatory customers. Case managers will close the
                Choices case of exempt customers when good cause cannot be determined.

          BBBB. Case managers will ensure, prior to requesting a penalty, that the customer
                does not fall into one of these three (3) categories:
                 Exempt customer;
                 Customer with a disability who is participating to the extent determined
                   able (as supported by medical documentation), but less than the required
                   participation hours; or

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                          Customer caring for a disabled family member (as supported by medical
                           documentation) and the customer is participating to the extent determined
                           able, but less than the required participation hours.

                       Case managers will not request a penalty for customers in the three (3)
                       categories listed above.

            CCCC. Case managers or other workforce staff will immediately discontinue support
                  services when a customer no longer meets participation requirements.
                  If the individual is receiving child care assistance, the case manager will
                  immediately notify the Child Care Services (CCS) contractor of the failure to
                  meet work requirements. Upon notification, the CCS contractor immediately
                  notifies the child care provider that services are terminating due to customer’s
                  failure to meet Choices requirements.

            DDDD. Case managers will inform the customer in writing of the violation, the right
                  to appeal, and the necessary procedures to demonstrate cooperation.

            EEEE.      Case managers will track penalty requests and notify the HHSC contact
                       person when a requested penalty is not imposed timely.

            FFFF.      If good cause exists, interventions to assist the customer in complying with
                       Choices work requirements, as applicable, will be arranged.

            GGGG. Good cause must be reported in TWIST and evaluated on a monthly basis by
                  workforce staff.

            HHHH. Workforce staff will ensure that good cause due to family violence does not
                  exceed 12 consecutive months per occurrence.

            IIII.      Workforce staff will terminate Choices services and close the Choices
                       activities in TWIST when a customer is no longer eligible for Choices
                       services.

            JJJJ.      Workforce staff will determine if other workforce programs can assist
                       customers who are no longer eligible for Choices services.



Approval            ______________________
                    Lorenzo Reyes, Jr.
                    Chief Executive Officer

Adopted             June 21, 2012
Effective           June 22, 2012

Review              June 2014

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TANF/Choices Service Delivery Policy, Change 8       June 22, 2012




Inquiries       Workforce Resources
                (915) 772-2002




Upper Rio Grande Workforce Development Board, Inc.         Page 14

								
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