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									                                                                                           Spring 2004, Volume 1


                              Summer Cycle Newsletter 

                             Manager’s Corner
                             As we’re all aware, it has    and numbers at Smyth,        We are most eager to hear
                             been a very slow winter.      and various items of         from you with any
                             As things pick up and we      interest.                    suggestions, requests,
                             move toward the busy                                       ideas or items that you
                             summer season, I would        Due to the ever changing     would like to see in future
                             like to share with you        rules and regulations in     issues of the newsletter.
                             what is new in our            the domestic tariff          As always, we encourage
                             company. We feel that         (presently the D-8); we      you to call us with any
    Our office will be       the changes we have made      will set aside a small       questions or problems that
     closed Monday,          will help to better service   section in each issue        we can help you with.
        May 31st             our customers, you as our     dedicated to billing
    In observance of         agent and the military        problems (See Billing        We look forward to
      Memorial Day           service member.               Tips on pg.2).               working with all of you on
                                                                                        the road to a pleasant and
                             In our “Premier” issue of     Our Agent Updates            prosperous summer.
Highlights:                  the Smyth Moving              section will keep you
                             Service newsletter, we’ve     informed of changes in the


    Security Seals
    DD1840 Forms
                             compiled bits and pieces
                             of industry news as well
                                                           DTR and changes and
                                                           improvements that we                
   Online Registrations     as facts, contact names       make here at Smyth.
   Shipment Tracking
             Agent Updates

 Smyth Logo Contest
  Winner
             New Logo
                                    Welcome New Agents!
Also Inside:
                                    We would like to welcome our new agents!
Agent Updates            2
Billing Tips             2
                                              Ace World Wide Moving & Storage Co. in Fallsington, PA.
Mission Statement        2                    J. Barber Moving & Storage in Fredericksburg, VA.
New Logo                 3                    ABC Moving & Storage in Chesterfield, MO.
Contacts                 3          Thank you for your interest in representing Smyth Moving Service.
                                    I am looking forward to doing business with you.
Editors:
Sandi Hamlin                                                                 -Sandi Hamlin, Move Manager
Summer Cycle Newsletter, Spring 2004
                                                                                                    Page 2 of 3


Smyth will periodically
be posting agent           Agent Updates
updates on our website.
If you do not have         Website Updates                DD 1840 Forms                  Security Seals:
Internet access and        Have you visited our web       ATTN: All Destination          Essential Safeguards
would like to be kept      site lately? There are         Agents                         Against Loss
updated, please let us     things worth checking out      Due to new regulations in      Effective October 1, 2003,
know and we will be        at www.smythmovers.com         the DTR, we are asking         all military shipments
more than happy to fax                                    that all DD Form 1840’s
                           On Line Shipment                                              containing high-risk /
you information as it is
                           Registrations has been         be mailed to our office        high-value items were
posted.
                           available since the spring     within 2 weeks of the          required to have a high-
                           of 2002. Just click on         shipment’s delivery.           value, high-risk inventory
                           “Military Registration”,       Please do not hold up the      prepared and security seals
                           and choose Register            mailing of the DD 1840         applied to the cartons.
    We passed the          Online. Complete and           because the base is slow in    With this proven program,
    ISO audit and          submit the form. You also      returning your 619-1. We       the shipper will benefit
    will be certified      have the choice to select      must return the DD 1840        from knowing that high
    under the new          Print Out Faxable Form.        to the origin transportation   value items are accounted
    standards ISO                                         office within 75 days of       for. You, the agent, will
      9001/2000.           Would you like to be able      delivery for scoring           benefit from reduced
                           to check on the status of a    purposes, or we risk           charge-backs. Our
                           shipment? Now you can          receiving a score of a 60      companies will gain from
                           with On Line Shipment          with no opportunity to         an overall reduction in
                           Tracking. Click on             appeal the score. You can      claims and fraudulent
Billing Tips               Track a Shipment, then         also fax a copy of the DD      claims in particular.
                           enter the shipment             1840 to 206-436-0158 and       You should see positive
We realize that one of     registration number or the     then mail the original         results immediately. I
the time consuming         GBL number where               when you receive your          know that you will be
chores our agents          indicated. The Shipment        paperwork back from your       pleased to find that the
experience is              Tracking Results screen        T.O. Your cooperation in       benefits will more than
completing a rated         will show the current          this matter is greatly         compensate for your
packing DD-619 for         status of the shipment, i.e.   appreciated.                   increased administrative
all billable items.        the driver load date; ETA                                     involvement.
Smyth is now               to destination or if the
offering to provide        shipment has been
you with a master          delivered to S.I.T. or
copy of the charges        residence.
applicable to your
rate area that you
can copy and use for                               Our Mission Statement
individual shipments.
Of course, numbers                     We partner with professional agents who are committed to
and signatures must                    providing quality relocation services. Our knowledgeable,
still be originals. If                    experienced teams effectively identify and meet the
you are interested in                                    needs of those agents.
this, or have any
billing questions,               The result is we are recognized nationwide as the premier provider of
please call Bobbie at                         quality domestic military relocation services.
extension 4122.
        Bobbie Lightner
Summer Cycle Newsletter, Spring 2004                                                   Page 3 of 3



                     New Logo for Smyth

                     Smyth proudly unveiled its new logo in 2003. The logo depicts the seemingly
                     long road one faces when relocating. From first contact with Smyth or its
Upcoming             appointed origin agent, to the last with the delivering agent, Smyth Moving
Holidays             Service and its representatives will make that road smoother.

 Cinco de Mayo
  May 5th




 Mother’s Day
  May 9th               Nathan Harrison Designs Winning Logo
 Victoria Day May                                           Nathan Harrison is the Smyth
  24th                                                          Logo Contest Winner

                                                            Congratulations to Nathan
 Memorial Day
                                                            Harrison for submitting the
  May 31st
                                                            winning entry in the Smyth Logo
                                                            Contest. Thank you Nathan for
 Flag Day                                                  the time and thought you put
  June 14th                                                 into your entry. What a great
                                                            logo!

                                                                             -Sandi Hamlin,
                                                                       Smyth Moving Service



 Father’s Day
  June 20th
                                                    Contacts
 Summer Solstice
  June 21st           Sandi Hamlin—Move Manager x 4139
                      Steven Buck—Quality Control x 4131
                      Bobbie Lightner—Billing x 4122
                      Imelda Navasca—Claims Adjuster x 4201

                      Smyth welcomes all agent comments and suggestions. Please send comments
                      to P.O. Box 75165, Seattle, WA 98175 or phone us at 800-827-8215 or 206-
 Labor Day           522-2518. E-mail: shamlin@smythmovers.com       www.smythmovers.com
  Sept. 6th

								
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