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Spring 2004, Volume 1
Summer Cycle Newsletter
Manager’s Corner
As we’re all aware, it has and numbers at Smyth, We are most eager to hear
been a very slow winter. and various items of from you with any
As things pick up and we interest. suggestions, requests,
move toward the busy ideas or items that you
summer season, I would Due to the ever changing would like to see in future
like to share with you rules and regulations in issues of the newsletter.
what is new in our the domestic tariff As always, we encourage
company. We feel that (presently the D-8); we you to call us with any
Our office will be the changes we have made will set aside a small questions or problems that
closed Monday, will help to better service section in each issue we can help you with.
May 31st our customers, you as our dedicated to billing
In observance of agent and the military problems (See Billing We look forward to
Memorial Day service member. Tips on pg.2). working with all of you on
the road to a pleasant and
In our “Premier” issue of Our Agent Updates prosperous summer.
Highlights: the Smyth Moving section will keep you
Service newsletter, we’ve informed of changes in the
Security Seals
DD1840 Forms
compiled bits and pieces
of industry news as well
DTR and changes and
improvements that we
Online Registrations as facts, contact names make here at Smyth.
Shipment Tracking
Agent Updates
Smyth Logo Contest
Winner
New Logo
Welcome New Agents!
Also Inside:
We would like to welcome our new agents!
Agent Updates 2
Billing Tips 2
Ace World Wide Moving & Storage Co. in Fallsington, PA.
Mission Statement 2 J. Barber Moving & Storage in Fredericksburg, VA.
New Logo 3 ABC Moving & Storage in Chesterfield, MO.
Contacts 3 Thank you for your interest in representing Smyth Moving Service.
I am looking forward to doing business with you.
Editors:
Sandi Hamlin -Sandi Hamlin, Move Manager
Summer Cycle Newsletter, Spring 2004
Page 2 of 3
Smyth will periodically
be posting agent Agent Updates
updates on our website.
If you do not have Website Updates DD 1840 Forms Security Seals:
Internet access and Have you visited our web ATTN: All Destination Essential Safeguards
would like to be kept site lately? There are Agents Against Loss
updated, please let us things worth checking out Due to new regulations in Effective October 1, 2003,
know and we will be at www.smythmovers.com the DTR, we are asking all military shipments
more than happy to fax that all DD Form 1840’s
On Line Shipment containing high-risk /
you information as it is
Registrations has been be mailed to our office high-value items were
posted.
available since the spring within 2 weeks of the required to have a high-
of 2002. Just click on shipment’s delivery. value, high-risk inventory
“Military Registration”, Please do not hold up the prepared and security seals
and choose Register mailing of the DD 1840 applied to the cartons.
We passed the Online. Complete and because the base is slow in With this proven program,
ISO audit and submit the form. You also returning your 619-1. We the shipper will benefit
will be certified have the choice to select must return the DD 1840 from knowing that high
under the new Print Out Faxable Form. to the origin transportation value items are accounted
standards ISO office within 75 days of for. You, the agent, will
9001/2000. Would you like to be able delivery for scoring benefit from reduced
to check on the status of a purposes, or we risk charge-backs. Our
shipment? Now you can receiving a score of a 60 companies will gain from
with On Line Shipment with no opportunity to an overall reduction in
Tracking. Click on appeal the score. You can claims and fraudulent
Billing Tips Track a Shipment, then also fax a copy of the DD claims in particular.
enter the shipment 1840 to 206-436-0158 and You should see positive
We realize that one of registration number or the then mail the original results immediately. I
the time consuming GBL number where when you receive your know that you will be
chores our agents indicated. The Shipment paperwork back from your pleased to find that the
experience is Tracking Results screen T.O. Your cooperation in benefits will more than
completing a rated will show the current this matter is greatly compensate for your
packing DD-619 for status of the shipment, i.e. appreciated. increased administrative
all billable items. the driver load date; ETA involvement.
Smyth is now to destination or if the
offering to provide shipment has been
you with a master delivered to S.I.T. or
copy of the charges residence.
applicable to your
rate area that you
can copy and use for Our Mission Statement
individual shipments.
Of course, numbers We partner with professional agents who are committed to
and signatures must providing quality relocation services. Our knowledgeable,
still be originals. If experienced teams effectively identify and meet the
you are interested in needs of those agents.
this, or have any
billing questions, The result is we are recognized nationwide as the premier provider of
please call Bobbie at quality domestic military relocation services.
extension 4122.
Bobbie Lightner
Summer Cycle Newsletter, Spring 2004 Page 3 of 3
New Logo for Smyth
Smyth proudly unveiled its new logo in 2003. The logo depicts the seemingly
long road one faces when relocating. From first contact with Smyth or its
Upcoming appointed origin agent, to the last with the delivering agent, Smyth Moving
Holidays Service and its representatives will make that road smoother.
Cinco de Mayo
May 5th
Mother’s Day
May 9th Nathan Harrison Designs Winning Logo
Victoria Day May Nathan Harrison is the Smyth
24th Logo Contest Winner
Congratulations to Nathan
Memorial Day
Harrison for submitting the
May 31st
winning entry in the Smyth Logo
Contest. Thank you Nathan for
Flag Day the time and thought you put
June 14th into your entry. What a great
logo!
-Sandi Hamlin,
Smyth Moving Service
Father’s Day
June 20th
Contacts
Summer Solstice
June 21st Sandi Hamlin—Move Manager x 4139
Steven Buck—Quality Control x 4131
Bobbie Lightner—Billing x 4122
Imelda Navasca—Claims Adjuster x 4201
Smyth welcomes all agent comments and suggestions. Please send comments
to P.O. Box 75165, Seattle, WA 98175 or phone us at 800-827-8215 or 206-
Labor Day 522-2518. E-mail: shamlin@smythmovers.com www.smythmovers.com
Sept. 6th
