Technical Customer Support Specialist (Hillsboro, OR) Cerus Industrial is committed to creating innovate solutions for our fan and pump customers in the Industrial and HVAC markets. We are a rapidly expanding company seeking talented individuals to grow with us. At Cerus Industrial, we strive to put the customer’s needs above all else. As a Technical Customer Support Representative, you will provide technical guidance to support customers’ use of our products. Primary responsibilities include (but are not limited to): -Providing technical support and troubleshooting -Maintaining our standard product catalog and keeping accurate Bills Of Materials (BOMs) -Processing customer returns and investigating warranty requests -Occasional travel may be necessary As the technical arm of the sales team, the required abilities are: -Two or Four year degree in Engineering or other Technical discipline -Comfortable working in high stress environments -Able to manage your own time and prioritize tasks -Excellent interpersonal skills and an outgoing attitude -Customer service experience (by telephone or other) preferred -Self-starter, willing to take initiative to solve a problem -MUST HAVE basic fundamental understanding of electric circuits Current college students are encouraged to apply. Come grow with us and use this position as a springboard to higher level engineering positions within the company. In addition to on the job training, you'll also receive competitive salary, monthly bonus potential, 401(k), Medical and Dental Insurance.
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