NIATx 5x5 8 17 10 by 387BA9V

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									Telling Your Story
Using the NIATx 5x5 Presentation Model
New realities   5x5 ?




     Sample     Q&A
Reality #1: message filtering
 1970 500 to 2,500 messages per day
Today = 3,000 to 5,000 messages per day
Reality #2: attention span
     An Average Adult
      Attention Span
Listening to a presentation
        7 minutes




        Surfing the internet
            9 seconds
Your audience is asking
you (the presenter) for
two things…
          1. Present the key points




2. Be brief
     Five minutes to present five Power Point slides
     which tell your story of your change project.


Title Slide



  1. Aim      2. Change    3. Results   4. Next Steps
  (Plan)         (Do)        (Study)        (Act)


                                           5. Impact
                                          (Lessons Learned,
                                                etc. )
5x5 Presentation Role Play
I am a change leader at
Wilson County Behavioral Health Services

You are a staff member at
Wilson County Behavioral Health Services

We will time and discuss each slide of the
change project 5x5 presentation.
             Change Project Title


Operation: Red Carpet Service
 Customer walk-ins
    welcomed!
                         Change Team




                         Steve, Amy, Michelle, Laura, Carl
                       Wilson County Behavioral Health Services
            Change Project Title




The Customer Service Improvement Project
                   Wilson County Behavioral Health Services
                                        AIM

                   Project
                    Aim


 • Decrease wait time between 1st contact and 1st
   treatment for IOP* clients from 16 days to 5 days.
 • This is a 69% improvement goal.
 • Location is the Oakdale IOP office.
 • Length of the change project is May-July, 2010.


*IOP = Intensive Outpatient
                          CHANGE

                 Changes we made:
                 1) Eliminated old procedure of scheduling
                    intakes with clinicians weeks in advance.

                 2) Established daily walk-in orientation group
                    between 9am – 10am.

   These changes had a positive impact on customers.
           IOP clients can now have same day:
                 • Contact with clinician.
                 • Program orientation.
                 • Intake appointment
Clients enter the IOP program NOW, when they are motivated!
                       RESULTS
  Wait time between 1st contact and 1st treatment

          20           Change
                       Project

                                              Baseline
          15                                  16 days
   Days




          10


          5



                 MAY        JUNE    JULY
Wait                      Months
Time
78%            Wait time decreased from 16 to 3.5 days.
                NEXT STEPS


• Adopt daily walk-in orientation as standard
  procedure at the Oakdale office.
• Create a sustainability plan to maintain the
  improvement.
• Expand the walk-in orientation pilot test to
  our Smithville office.
IMPACT (Business Case, Efficiency, Lessons Learned, Etc.)




               84 more clients seen per year

               $29,016 in added revenue per year

               Reputation for same day service
    STORYBOARD on 30”x40” foam core




Title Slide      1. Aim       2. Change




3. Results    4. Next Steps   5. Impact

								
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