"NIATx 5x5 8 17 10"
Telling Your Story Using the NIATx 5x5 Presentation Model New realities 5x5 ? Sample Q&A Reality #1: message filtering 1970 500 to 2,500 messages per day Today = 3,000 to 5,000 messages per day Reality #2: attention span An Average Adult Attention Span Listening to a presentation 7 minutes Surfing the internet 9 seconds Your audience is asking you (the presenter) for two things… 1. Present the key points 2. Be brief Five minutes to present five Power Point slides which tell your story of your change project. Title Slide 1. Aim 2. Change 3. Results 4. Next Steps (Plan) (Do) (Study) (Act) 5. Impact (Lessons Learned, etc. ) 5x5 Presentation Role Play I am a change leader at Wilson County Behavioral Health Services You are a staff member at Wilson County Behavioral Health Services We will time and discuss each slide of the change project 5x5 presentation. Change Project Title Operation: Red Carpet Service Customer walk-ins welcomed! Change Team Steve, Amy, Michelle, Laura, Carl Wilson County Behavioral Health Services Change Project Title The Customer Service Improvement Project Wilson County Behavioral Health Services AIM Project Aim • Decrease wait time between 1st contact and 1st treatment for IOP* clients from 16 days to 5 days. • This is a 69% improvement goal. • Location is the Oakdale IOP office. • Length of the change project is May-July, 2010. *IOP = Intensive Outpatient CHANGE Changes we made: 1) Eliminated old procedure of scheduling intakes with clinicians weeks in advance. 2) Established daily walk-in orientation group between 9am – 10am. These changes had a positive impact on customers. IOP clients can now have same day: • Contact with clinician. • Program orientation. • Intake appointment Clients enter the IOP program NOW, when they are motivated! RESULTS Wait time between 1st contact and 1st treatment 20 Change Project Baseline 15 16 days Days 10 5 MAY JUNE JULY Wait Months Time 78% Wait time decreased from 16 to 3.5 days. NEXT STEPS • Adopt daily walk-in orientation as standard procedure at the Oakdale office. • Create a sustainability plan to maintain the improvement. • Expand the walk-in orientation pilot test to our Smithville office. IMPACT (Business Case, Efficiency, Lessons Learned, Etc.) 84 more clients seen per year $29,016 in added revenue per year Reputation for same day service STORYBOARD on 30”x40” foam core Title Slide 1. Aim 2. Change 3. Results 4. Next Steps 5. Impact