2006 Multi-Incumbent Template � Draft by 387BA9V

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									                                      2012 Performance and Development Objectives
                                       Store Managers and Assistant Store Managers
Name:                                                             Job Title:

Name of DTL:                                                      Location:


                                                     PERFORMANCE OBJECTIVES
BUSINESS RESULTS: 70%
                    Objective                                                      Details/Results
Deliver Plan

Achieve Store Business Goals in territory:

        Total Revenue
        Gross Profit
        Livestock Sales
        Services Sales
        Average Transaction
        Inventory Shrink
        Hourly Wage Plan




Accelerate Customer Service & Productivity

Achieve Neighborly Service Goals:

        Store audit score at or above company
         benchmark
        Complete assigned associate training
        Customer satisfaction at or above
         company benchmark


PEOPLE RESULTS: 20%
                     Objective                                                     Details/Results
Build the Best Place to Work / Leading our People

        Achieve turnover at or below company
         average
        Employee engagement scores at or above
         company benchmark

Build Store Manager Capability
        Build Store manager bench
        Hold team accountable for defined results




                 Nothing herein will be considered an express or implied promise of promotion of continued employment

October 5, 2012                                                  Page 1
                                      2012 Performance and Development Objectives
                                       Store Managers and Assistant Store Managers
                                                 DEVELOPMENT ACTION PLAN
Competency Assessment
Choose at least 1Strength (S) and 1 to 2 Opportunities (O), and provide an on-the-job example for each. Use the attached competency
description guide for a more detailed description of competencies.
Strength (S) – demonstrates a high degree of
skill in this area
Opportunity (O) – Some improvement in            Ratings
this skill area would help this person achieve                                     On-the-Job Examples
better results
                                                 S    O
Competency
Executional Leadership
Knows the Business
Focuses on the Customer
Drive for Results
People Leadership
Develops Others
Motivates Others
Simplifies the Agenda
Influence Leadership
Creates Organizational Impact
Communicates Effectively
Demonstrates Maturity
Idea Leadership
Thinks Strategically
Thinks Analytically
Fosters Creativity and Innovation
Values
Respects and Values Differences
Acts with Integrity
Operates with Justice


Individual Development Action Plan
Create a Development Objective for each Opportunity selected above (strengths are optional). The Objectives must be specific and
measurable.
  Competency
 (e.g., Drive for Objectives                                              Results
     Results)




Section Weight:
10%

                 Nothing herein will be considered an express or implied promise of promotion of continued employment

October 5, 2012                                                  Page 2
                             2012 Performance and Development Objectives
                              Store Managers and Assistant Store Managers

                             Manager Year End Overall Performance Summary
                   (Include Overall Performance Rating- Above Target, On-Target or Below Target)



    




                                                     Signatures
                  Employee:                                                                      Date:

                   Manager:                                                                      Date:

        Next Level Manager:                                                                      Date:

         Human Resources:                                                                        Date:


           Nothing herein will be considered an express or implied promise of promotion of continued employment

October 5, 2012                                            Page 3
                                   2012 Performance and Development Objectives
                                    Store Managers and Assistant Store Managers

                                   DEVELOPMENT COMPETENCY DEFINITIONS

Competency               Definition / Sample Behaviors
Executional Leadership
Knows the Business       Definition
                         Uses broad business knowledge to accomplish performance goals

                         Sample Behaviors
                             Demonstrates a passion for understanding practices, trends, and technology affecting the business,
                                industry and marketplace
                             Applies knowledge of other parts of the organization in making business decisions
                             Leverages understanding of key business drivers (customers, consumers, competitors, and company)
                                to get results
                             Shows an understanding of issues relevant to the broad organization

Focuses on the           Definition
Customer                 Strives to exceed expectations of internal and external customers

                         Sample Behaviors
                             Understands and anticipates how business plans and actions will impact the customer
                             Proactively identifies opportunities to improve service to the customer
                             Partners with other functions/departments to meet customer needs
                             Quickly and effectively responds to customer problems

Drive for Results        Definition
                         Focuses on end-results, and has a sense of urgency in getting things done

                         Sample Behaviors
                             Demonstrates a passion for results and a desire to add value and exceed expectations
                             Maintains focus and overcomes obstacles until goals and commitments are met
                             Takes action to proactively resolve issues and goes out of the way to drive improvements
                             Makes sound trade-offs of time, effort and resources to effectively manage multiple demands


People Leadership
Develops Others          Definition
                         Provides coaching and development to build current and future capability

                         Sample Behaviors
                             Seeks out and responds to feedback from others to improve development opportunity areas
                             Provides timely, constructive and actionable feedback to coach others to improve performance
                             Holds others accountable and makes tough calls for the betterment of the team
                             Models exemplary behavior and seeks out opportunities to share information, suggestions and advice

Motivates Others         Definition
                         Builds commitment and excitement around shared goals and values

                         Sample Behaviors
                             Articulates a compelling agenda, purpose, and direction that inspires others to follow
                             Creates a healthy environment where achievements are routinely recognized and rewarded
                             Strives to, and encourages others, to create a team-focused and positive work environment
                             Fosters commitment by understanding individual drivers




                 Nothing herein will be considered an express or implied promise of promotion of continued employment

October 5, 2012                                                  Page 4
                                   2012 Performance and Development Objectives
                                    Store Managers and Assistant Store Managers
Simplifies the Agenda    Definition
                         Translates strategies into plans that can be effectively executed

                         Sample Behaviors
                             Establishes and sets context for logical and clear individual and team priorities
                             Develops clear and specific accountabilities and monitors progress toward achieving goals
                             Removes barriers and breaks down complex processes to minimize inefficiencies
                             Balances competing priorities by making effective decisions


Influence Leadership
Creates Organizational   Definition
Impact                   Manages change by leveraging networks and cross-functional partnerships

                         Sample Behaviors
                             Understands the interdependencies across functions and builds partnerships in order to reach win/win
                                solutions
                             Influences individuals and situations by anticipating reactions and applying well thought out rationale
                             Builds effective processes to plan and manage the implementation of change
                             Navigates complex situations by leveraging networks to gain alignment or overcome obstacles

Communicates             Definition
Effectively              Expresses information and ideas in a clear, convincing and organized manner

                         Sample Behaviors
                             Summarizes and disseminates information in a timely manner with appropriate frequency
                             Ensures that information reaches all parties who require being informed, avoiding surprises
                             Uses communication methods and delivery style appropriate to each situation
                             Writes clear and succinct business communications tailored to the appropriate audience

Demonstrates Maturity    Definition
                         Makes a balanced assessment of people and situations

                         Sample Behaviors
                             Demonstrates objectivity and gives consideration to opposing points of view and approaches
                             Remains composed and positive during ambiguous, challenging or stressful times
                             Accepts responsibility for and learns from mistakes or failures
                             Demonstrates self-awareness of strengths and opportunities and takes ownership of career
                                development



Idea Leadership
Thinks Strategically     Definition
                         Focuses on the future, sees business trends and implications

                         Sample Behaviors
                             Understands      the long-term business and financial implications of today’s decisions on the broader
                                organization
                             Looks ahead      to anticipate business opportunities and obstacles
                             Understands      industry trends to develop strategies to achieve a competitive advantage
                             Articulates a    vision that is aligned with the company’s future outlook




                Nothing herein will be considered an express or implied promise of promotion of continued employment

October 5, 2012                                                    Page 5
                                    2012 Performance and Development Objectives
                                     Store Managers and Assistant Store Managers
Thinks Analytically      Definition
                         Blends intellect and practical thinking skills

                         Sample Behaviors
                             Demonstrates ability to synthesize data to accurately assess situations and find actionable solutions
                             Breaks down tasks or problems into sub-parts to understand the details and recognize complexity
                             Develops effective contingency plans to address risks
                             Makes effective decisions with limited information

Fosters Creativity and   Definition
Innovation               Provides fresh perspectives and fosters breakthrough ideas

                         Sample Behaviors
                             Is a source for original and “out of the box” perspectives or ideas
                             Openly embraces and encourages new ideas, processes and technology
                             Challenges past practices in search of improved ways to operate
                             Knows when to seek out and share alternative or external perspectives and can translate them into
                                actions



Values
Respects and Values      Definition
Differences              Strives to be inclusive and shows sincere interest in others

                         Sample Behaviors
                             Actively fosters a collaborative, inclusive and accessible work environment
                             Works well in a multicultural environment, accepting and respecting others regardless of differences
                             Shows genuine interest in the needs and concerns of others
                             Treats others fairly, listening carefully to understand alternative points of view in order to make the
                                best decision

Acts with Integrity      Definition
                         Delivers on commitments without sacrificing personal or business ethics

                         Sample Behaviors
                             Readily confronts business practices that are potentially unethical and influences others to do the
                                same
                             Acts as a role-model in complying with PSP policies and promoting an ethical business culture
                             Is trusted by others to deliver on promises and to follow through on commitments
                             Always makes decisions based on what is best for PSP rather than personal gain

Operates with Justice    Definition
                         Consistently “does what is right” both in good times and bad

                         Sample Behaviors
                             Takes a stand based on principles of fairness and reasonability
                             Appropriately and consistently applies rewards and consequences to different situations
                             Is not afraid to support unpopular positions if it’s the right thing to do
                             Recognizes the value of community service by PSP employees




                Nothing herein will be considered an express or implied promise of promotion of continued employment

October 5, 2012                                                      Page 6

								
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