Date as postmark/download

Dear Applicant
Senior Housing Officer

Thank-you for requesting an application pack for the above post, I have enclosed the
     Job Description
     Person Specification
     Application Form (Curriculum Vitae will not be accepted)
     Applicant Monitoring Form & return envelope
     Annual Report
There may be a short-listing procedure depending on the number of applications
received. It is therefore important that, in your application form, you clearly indicate how
you meet the essential requirements of the post that are covered in the formal

The short-listing process may be further enhanced through application of the desirable
criteria. Therefore you should ensure that you answer all questions to the best of your

Depending on the number of short-listed applicants the recruitment process may involve
two interviews. At interview stage you may be asked to take part in a competency
exercise, further details will be provided should you reach this stage.

You should complete the monitoring form and return it with your application form in the
separate sealed envelope which has been provided.

Any offer of employment may be conditional upon you undergoing a satisfactory
occupational health screening.

Benefits associated with the post are based on the NJC terms and conditions of
employment with the exception of
   Salary Band 5 £25,123 - £28,905
   22 days annual leave
   13 Statutory and privilege days
   Membership of BUPA

Completed applications should be returned to this office for the attention of the Director
of Finance no later than 4PM on Friday August 3rd 2012.

Jacqueline Locke

                                    Job Description

POST:                                      Senior Housing Officer

RESPONSIBLE TO:                            Director of Corporate Assurance

RESPONSIBLE FOR:                           Housing Assistant

GRADE:                                     Band 5

DATE:                                      July 2012

VERSION:                                   Final


Job Purpose

   To provide effective and efficient tenancy management service

   To promote tenant engagement

   To monitor and continually strive to improve client services

   To ensure, in conjunction with the Director of Corporate Assurance, audit compliance in
    all aspects of the housing management service

   To ensure all policies and procedures in relation to housing management are produced,
    reviewed, implemented and monitored in accordance with audit and inspection

Main Duties and Responsibilities

   In conjunction with the Director of Corporate Assurance, supervise the work of the
    Housing Officer and Housing Assistant to ensure all work is carried out to the highest
    possible standards

   Provide advice and guidance to the organisation in respect of management of stock, in
    line with legislation, statutory guidance and good practice in social housing

   Carry out any necessary benchmarking in respect of housing management, including the
    review and reporting of KPIs

   Oversee and participate in the house sales process in line with DSD regulations

   Supply the Director of Finance with annual property lists for insurance and renewal

   Carry out allocations in accordance with procedures, working with the Housing Assistant
    to ensure compliance with the common selection scheme

   In conjunction with the Director of Finance, determine annual rent increases and service

   Manage the Housing Assistant in respect of the rent arrears process for current and
    former tenants, carrying out legal action and tenancy repossession where necessary, in
    line with both legislation and the organisation’s policies and procedures

   Manage the Housing Assistant to ensure accurate records are kept in relation to tenant
    management and rent collection

   Prepare, implement and monitor housing and tenancy management policies and

   Develop tenant consumer panel

   In conjunction with the Director of Corporate Assurance, be proactive in managing and
    preparing for the impact of welfare reform on tenants

   Take responsibility for Estate Management, liaising closely with the maintenance
    department to ensure all problems are identified and resolved in a timely and effective

   Proactively deal with instances of anti-social behaviour, in line with the organisation’s
    anti-social behaviour policy and procedures

   Work closely with the Maintenance Manager to ensure appropriate inspections are
    carried out in respect of the voids process, and that new tenancies can begin in a timely

   Liaise with the Director of Property Services to ensure newly built or acquired properties
    are allocated in time for handover

   Participate in internal process audits to ensure compliance with policy

   Gather information for public liability insurance claims and attend court on behalf of the
    organisation, whilst co-ordinating and managing all other insurance claims

   Increase tenant participation and develop opportunities, investigating new initiatives to
    ensure the views of tenants are collected and used by the organisation

   Assist with the programme of tenant satisfaction surveys

   Develop and implement a Tenant Involvement Strategy

   Carry out regular benchmarking exercises with peer organisations

   Take joint responsibility with the Maintenance Manager to service the Housing and
    Maintenance Committee, preparing appropriate Board and Committee reports

   Assist with the production of corporate communications including handbooks,
    newsletters, promotional material, annual report and other corporate publications

   Assist with implementation of customer service standards

   Demonstrate the highest levels of customer care

   Liaise and build effective working relationships as appropriate with other staff and
    external parties

   Attend any meetings and forums as appropriate and required

   Ensure adherence to the policies and procedures of the organisation, particularly those
    regarding equal opportunity, health and safety and confidentiality

   Ensure all duties and responsibilities are carried out within standards outlined in the
    Housing Association Guide and Regulatory Framework

   Maintain awareness of the external business environment to identify changes which may
    have an impact on the organisation

   Participate and contribute to the ABACUS Procurement Consortium as directed by current

   Undertake any other duties, consistent with this post, which may from time to time be

                            Person Specification
Knowledge, Skills and Experience
The tools needed to do the role   Essential                          Desirable

                                  Relevant 3rd level qualification   Corporate membership of
                                  and                                Chartered Institute of Housing
                                  A minimum of 3 years’ housing
              1                   management experience within
                                  social housing sector

                                  7 years’ housing management
Educational Qualifications
                                  experience within social
and Employment History
                                  housing sector and a minimum
                                  of 5 GCSEs grade C or above
                                  to include Mathematics and

                                  Estate management                  Void property control

                                  Needs based housing allocation     Representing employer at
                                  system                             Court

                                  Rent management and arrears        Working for an organisation
                                  recovery                           governed by a Voluntary Board
                                                                     of Management
                                  Using a computerised rent,
                                  tenancy record and report          Using HMS by Orchard
              2                   writing software
                                                                     Using SDM housing software
                                  Involvement in the formulation
Demonstrable Experience of
                                  of comprehensive policies and

                                  Implementing policies and
                                  procedures & reviewing their

                                  Achieving and reporting on
                                  pre-determined performance

                                  Working to engage tenants

                                  Making good practice / service
              3                   recommendations to senior
                                                                     Managing staff

Management Experience

                        Ability to identify new business
                        needs linked to changes in
                        social housing sector and make
                        recommendations for change

                        Highly developed                     Experience of representing
                        communication, organisational        Organisation at external events
                        and interpersonal skills

                        Ability to produce excellent
                        written material

                        Competent in the use of
            4           Microsoft Office including
                        Outlook and Excel
Skills / Competencies
                        Ability to prioritise workload
                        and meet strict deadlines

                        Commitment to a culture of
                        continuous improvement

                        Ability to work jointly with staff
                        of all levels in an inclusive and
                        supportive team environment

                        A thorough knowledge of
                        legislation, statutory guidance
                        and good practice in relation to
                        social housing

            5           Working knowledge of good
                        practice in relation to tenant       Direct involvement in a tenants
                        participation and engagement         forum or similar
                        An understanding of the              Working knowledge of housing
                        housing association movement         association movement in NI
                        in Northern Ireland

                        Post-holder will be required to
            6           have a current, clean driving
Other                   licence

Leadership Competencies
Attributes/behaviours the role holder must possess to be successful in the role

Business Awareness                   Operates with a commercial focus

Leading Change                       Initiates change

Leading and Developing Others        Promotes team effectiveness

Results Orientation                  Improves on standards and results

Core Competencies
Attributes/behaviours the role holder must possess to be successful in the role

                                     Actively pursues customer requirements, and focuses on
Customer Focus
                                     customer satisfaction and standards for the service

Communication                        Effectively communicates information in a variety of formats

                                     Creates a climate that relentlessly strives for excellence and
Achieving Excellence
                                     continuous improvements

                                     Maintains the standards on Equality and Diversity and is
Equality and Diversity
                                     viewed by all as demonstrating exceptional awareness


To top