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									Proposed FY03 Approach for Performance
             Management


    Presentation to the ORS Management Council
           Office of Quality Management


                  6 February 2003
                                                 1
Suggested Terminology Changes
•   Rename from the Annual Self Assessments (ASAs)
    to Performance Management Process (PMP)
•   Rename the ASA Template to the Performance Plan
•   Rename the ASA Recommendations to Initiatives




                                                      2
PHASE 1 – Establish Performance Management
Plan (PMP)
Objective- Review FY03 performance plan (Value
proposition, strategy, performance objectives)


PHASE 2 – Refine Performance Measures
Objective - Review and refine performance measures
and align them with the value proposition, strategy,
and performance objectives


PHASE 3 – Measure and Analyze
Objective - Collect and analyze data

Phase 4 - Implement Change
Objective - Synthesize findings and
implement change
                                                       3
PHASE 1 of ORS Performance Management Process

  Phase Name and              PHASE 1- Establish PMP
     Objective                Review and establish FY03
                              performance plan

Phase Components               Solidify FY03 teams
                               Attend FY03 orientation session
                               Revisit value proposition
                               Align performance objectives with value
                              proposition
                               Obtain Executive Board approval of value
                              proposition, objectives and strategy
                               Develop action plan for FY02 Initiatives
                              (recommendations)

                               1. Submit list of Team Members
         Phase                 2. Submit document containing updated
Deliverables/Milestones        value proposition, objectives and strategy
                               3. Attend Program Area meeting on Phase 1


      Deliverables: End of March                                            4
  PHASE 2 of ORS Performance Management Process

                             PHASE 2 Refine Performance Measures
    Phase Name and
                             Review and refine performance measures and
       Objective             align them with the strategy, objectives and
                             value proposition
                              Attend performance measures workshop led by
  Phase Components           consultant – JIT training
                              Revisit and update measures for FY03
                              Validate current processes and identify
                             opportunities for improvement (from “as is” to “to
                             be”)
                              Plan how to monitor the progress and effectives
                             of proposed changes
                              Plan how to collect, review and act on findings
                             resulting from measurements
                              Decide if benchmarking is appropriate
                              Design Customer assessment methodology

                             1. Submit FY03 Performance Plan (formerly
         Phase               ASA template) with reviewed value
Deliverables/Milestones      proposition, strategy, objectives, and
                             measures
                             2. Attend Program Area meeting on Phase 2      5
Deliverables: End of April
 PHASE 3 of ORS Performance Management Process

                            PHASE 3 – Measure and Analyze
   Phase Name and
                            Collect and analyze data
      Objective


 Phase Components            Execute method to obtain data
                             Attend data analysis workshop lead
                            by consultants
                             Attend Process Behavior Charts
                            training, if desired
                             Analyze data
                             Conduct benchmarking activities




         Phase              1. Attend Program area meeting on Phase 3
Deliverables/Milestones



Deliverables: End of July                                               6
 PHASE 4 of ORS Performance Management Process

   Phase Name and                  PHASE 4 – Implement Change
      Objective                    Synthesize findings and implement change


                                    Review data, develop findings, and compare
 Phase Components
                                   to objectives
                                    Implement improvement plan
                                    Document lessons learned
                                    Formulate FY 03 initiatives
                                   (recommendations)
                                    Develop FY04 Action Plan
                                    Carry out the change or new practice
                                    Monitor the progress of changes made
                                    Document observations and results


         Phase                 1. Participate in Performance Management
Deliverables/Milestones        conference


Deliverables: Middle of November                                                  7
Decisions to be Made
•   Will all Service Groups continue to be involved in
    Performance Management?
•   Who will be the POCs to forward the names of team
    leaders/members to OQM (e.g., New Division
    Directors)?
•   How will the Executive Board communicate their
    continued commitment to performance management?
•   Can OQM coordinate FY03 implementation approach
    immediately?
    •   If not, what is the plan to resolve issues and move forward
        with performance management?


                                                                      8

								
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