P4 Providing Consistent CS

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					Level 2 Btec Diploma in Business                       Unit 11 Customer Relations in Business


                                         Name:______________________________

Providing Consistent Customer Service

    Explain about staff training and how this is there to improve customer service

    •   Security and First Aid



    •   Safety, Health and Environment



    •   Human Resources



    •   Customer Care



Complaints procedure

    Chester Zoo staff has to remember:




Complaints procedure

        1.


        2.


        3.


        4.


        5.


What type of complaint could Chester Zoo receive?

				
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