csa monthly report august2011 by xdKhg06

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                                                Community Service Agency Monthly Report

Explanation of Report
This report provides information on all youth who are members of any of the six MassHealth
              Managed Care Entities and served by a community service agency.

Data is self reported by the community service agencies and may be slightly different than reports
               based on billed services.

All data is reported as of the end of the month for each month.

General Acronyms:
            CSA: Community Service Agency
            ICC: Intensive Care Coordination
            FP: Family Partner
            FTE: Full Time Equivalent
            YTD: Year to Date
            LOS: Length of Stay
            MCE: Managed Care Entities

Referrals:   Referrals are defined as calls to the CSA requesting ICC services on behalf of a youth, where the referral source (if not the family/youth
             themselves) has spoken with the family and believes the member is appropriate for and interested in the ICC service. Referrals exclude calls
             regarding people who are out of the age range for the service, or who do not have MassHealth Standard or MassHealth CommonHealth. Date for
             referral is considered date referral made, even if just a message.


Keys to Referral Sources:
             Family/Youth: This is a self referral by family or youth
             DCF: Department of Children and Families
             DMH: Department of Mental Health
             DYS: Department of Youth Services
                                                     Community Service Agency Monthly Report                                                                      Page 2
             Probation:
             DDS: Department of Developmental Services
             School: Includes pre-school or Headstart
             MCI: Mobile Crisis Intervention Services
             In-Home: In-Home Therapy Services
             Outpatient: Includes any outpatient behavioral health provider
             PCP: Primary Care Provider
             Hospital: Only psychiatric hospitals
             TCU/CBAT: Transitional Care Units and Community Based Acute Treatment facilities

Referral Status (Based on status at end of month):
             Service Started: Youth/family has provided written consent to participate and has met with a care coordinator, not a family partner.

             Initial Appointment Offered: Youth for whom an appointment has been offered but the care coordinator, or family partner has not yet met face
             to face with the family, or the family has not yet accepted the offered appointment time.

             Family Not Yet Reached: Youth for whom a referral has been made, but CSA staff are still attempting to reach the youth/family.

             Not MassHealth Eligible: Youth who is no longer eligible for MassHealth Standard or CommonHealth.

             Referred to Other Service: Youth/family who are referred to more clinically appropriate service, such as MCI, IHT, or outpatient, and who are not
             interested in ICC at this provider at this time. This includes youth who choose to go to another ICC provider, or another service and who are not
             added to the wait list for ICC.

             Family Declines Service: Youth/family indicates that they are not interested in ICC services at this time, either verbally or in writing to the CSA, OR
             by not responding to outreach attempts.

             Waiting for Preferred Staff: Youth/family who choose to wait to schedule a first appointment in order to work with a particular family partner or
             care coordinator, or person with particular characteristic (e.g. gender, etc.).

             Waiting to Schedule 1st Appointment: Youth/family is waiting for future appointment that is not yet scheduled, due to CSA capacity.
                                                Community Service Agency Monthly Report                                                                     Page 3
Discharge Reasons
           Goals Met: Youth who no longer meets medical necessity criteria because goals have been met and continued services are not required in
           preventing worsening of behavioral health condition.
           Consent withdrawn: Youth/family who indicate they no longer want services, either by formally withdrawing consent, or by no longer engaging
           in or participating in services.
           Not SED: Youth who no longer meets medical necessity criteria due to SED criteria no longer being met.

           Family Moved: Includes youth/family who move too far away for the current CSA or move out of the CSA area because of a change in caregiver.


           Disenrolled MH: Includes youth disenrolled from MassHealth and youth still enrolled in MassHealth but disenrolled from an ICC eligible benefit
           category. Does not include youth changing to a different MCE.
           Out of home: Includes youth who are placed out of home and unable to return to community even with ICC supports.
           Youth 21: Youth who has aged out because he/she is now 21.
                                         CSA Monthly Report for August 2011, Report 1

                                                         Sources of All Referrals to ICC
                                                    for Current Month and Fiscal Year 2012
                        25%


                        20%
 Percent of Referrals




                        15%


                        10%


                        5%


                        0%
                                                                         Referral Source

                              Family/                                                                          Out-                      TCU/
                               Youth    DCF   DMH        DYS     Probation     DDS   School   MCI   In-Home   patient   PCP   Hospital   CBAT   Other
█ Aug-11 (%)                   23%      21%    1%         1%        2%         0%     1%      5%      6%       20%      1%      6%       3%      9%
█ YTD (%)                      23%      23%    1%         1%        3%         0%     1%      4%      8%       18%      1%      8%       3%      7%     Total
  Youth                        127      117     7          3        13          1      4      27      35       110       4      35       17      47      547
  YTD (N)                      237      235    11          9        27          2      9      43      77       181       7      77       29      75     1019

        Prepared by the Massachusetts Behavioral Health Partnership on 9/19/2011.
                                            CSA Monthly Report for August 2011, Report 2
                                                            Outcome of Referrals to ICC
                                                       for Current Month and Fiscal Year 2012
                        45%

                        40%

                        35%
 Percent of Referrals




                        30%

                        25%

                        20%

                        15%

                        10%

                        5%

                        0%
                                                                     Referral Outcome

                                                                                                                                                   Waiting to
                                                Initial Appt   Family Not Yet                    Referred to    Family Declines   Waiting for     Schedule 1st
                              Service Started     Offered        Reached      Not MH Eligible   Other Service      Service      Preferred Staff      Appt
█ Aug-11 (%)                       31%              9%              25%             4%               5%              10%              2%              14%
█ YTD (%)                          42%              7%              16%             5%               5%              14%              2%               9%        Total
  Youth                            168              51              137             21               25               57               9               79         547
  YTD (N)                          427              76              164             48               51              139              19               95        1019

        Prepared by the Massachusetts Behavioral Health Partnership on 9/19/2011.
                                           CSA Monthly Report for August 2011, Report 3

                                                    Time from Family Request to Date Offered for Initial
                                                  Appointment to Occur for Youth Starting Service in Fiscal
                                                                        Year 2012
                                      25


                                      20
                Average Time (Days)




                                      15


                                      10


                                      5


                                      0




                                           Jul      Aug    Sep   Oct      Nov   Dec   Jan   Feb   Mar   Apr   May   Jun
█ Average Time (Days)                      20.1     14.4
  Youth                                    369      377

  Prepared by the Massachusetts Behavioral Health Partnership on 9/19/2011.
                              CSA Monthly Report for August 2011, Report 4
        Distribution of Time from Family Request to Date Offered for Initial
        Appointment to Occur for Youth Starting Service in Current Month
                      200                                                                                                                      100%


                      180                                                                                                                      90%


                      160                                                                                                                      80%


                      140                                                                                                                      70%


                      120                                                                                                                      60%


                      100                                                                                                                      50%


                        80                                                                                                                     40%


                        60                                                                                                                     30%


                        40                                                                                                                     20%


                        20                                                                                                                     10%


                         0                                                                                                                     0%
                                                                                                                                 91 -
                               1-3      4 - 10   11 - 20   21 - 30   31 - 40   41 - 50   51 - 60   61 - 70   71 - 80   81 - 90          >100
                                                                                                                                 100
         Youth                 156       89        32        31        24        20        17        4         0         1        0       3
         Cumulative Percent    41%      65%       73%       82%       88%       93%       98%       99%       99%       99%      99%    100%


Total youth starting services at end of current month:                  377


Prepared by the Massachusetts Behavioral Health Partnership on 9/19/2011.
                      CSA Monthly Report for August 2011, Report 5
                 Distribution of Youth Waiting at End of Month by CSA


           32
           30
           28
           26
           24
           22
           20
           18
Number
of CSAs    16
           14
           12
           10
             8
             6
             4
             2
             0
                      0          1-10         11-20        21-30        31-40   41-50   51-60   61-70   71-80   81-90

                                                                Number of Youth

   Total youth waiting at end of current month:               101

   Prepared by the Massachusetts Behavioral Health Partnership on 9/19/2011.
                      CSA Monthly Report for August 2011, Report 6
         Distribution of Youth Waiting by Days Waiting for Current Month


             45

             40

             35

             30

             25
Number
of Youth
             20

             15

             10

              5

              0
                    1 - 10     11 - 20     21 - 30     31 - 40      41 - 50    51 - 60   61 - 70   71 - 80   81 - 90   91 - 100   >100
           Youth      41         32          11           6            3          3         2         0         1          0       2

                                                                 Number of Days


   Total youth waiting at end of current month:               101

   Prepared by the Massachusetts Behavioral Health Partnership on 9/19/2011.
                     CSA Monthly Report for August 2011, Report 7


                                Number of Youth Enrolled in ICC at End of Month
                                             for Fiscal Year 2012
                4,000

                3,900

Number of       3,800
 Enrolled
  Youth         3,700

                3,600

                3,500

                3,400

                3,300
                         Jul          Aug       Sep       Oct       Nov       Dec   Jan   Feb   Mar   Apr   May   Jun
                  Youth 3,658        3,596




  Prepared by the Massachusetts Behavioral Health Partnership on 9/19/2011.
                            CSA Monthly Report for August 2011, Report 8
        Distribution of ICC Youth At End of Month by CSA for Current Month


               14
               13
               12
               11
               10
                9
                8
 Number         7
 of CSAs
                6
                5
                4
                3
                2
                1
                0
                        0-24        25-49        50-74        75-99         100-124   125-149   150-174   175-199   200 - 224   225 - 249


                                                                      Number of Youth


Prepared by the Massachusetts Behavioral Health Partnership on 9/19/2011.
                                             CSA Monthly Report for August 2011, Report 9

                                               Discharge Reasons for Current Month and Fiscal Year 2012

                           50%
                           45%
                           40%
                           35%
   Percent of discharges




                           30%
                           25%
                           20%
                           15%
                           10%
                           5%
                           0%
                                                                     Reason for Discharge



                                                Consent
                                 Goals Met     Withdrawn   Not SED     Family Moved   Disenrolled MH   Out of Home   Youth 21   Other
█ Aug-11 (%)                       45%            27%        7%             5%              3%              6%         0%        8%
█ YTD (%)                          42%            29%        7%             5%              5%              6%         0%        7%     Total
  Youth                            177            106        29             19              13              22          0        31      397
  YTD (N)                          338            232        53             40              37              52          1        57      810

  Prepared by the Massachusetts Behavioral Health Partnership on 9/19/2011.
                                                         CSA Monthly Report for August 2011, Report 10

                                                             Average Length of Enrollment by Discharge Reason
                                                                             Fiscal Year 2012
                                            16

                                            14
    Average Length of Enrollment (Months)




                                            12

                                            10

                                             8

                                             6

                                             4

                                             2

                                             0
                                                                                   Reason for Discharge



                                                              Consent
                                                 Goals Met   Withdrawn   Not SED    Family Moved   Disenrolled MH   Out of Home   Youth 21   Other
█ Aug-11 (LOS)                                     12.5         5.3        3.6           6.6             5.2            7.7          0.0      7.4
█ YTD (LOS)                                        11.7         5.1        4.2           7.5             5.6            7.8         14.1      7.6    Total
  Youth                                            177          106        29            19              13              22           0       31     397
  YTD (N)                                          338          232        53            40              37              52           1       57     810

  Prepared by the Massachusetts Behavioral Health Partnership on 9/19/2011.
                     CSA Monthly Report for August 2011, Report 11

                   YTD Care Coordinator FTEs by Training for Fiscal 2012

                   400

                   350

                   300

                   250
  FTEs of
   Care            200
Coordinators
                   150

                   100

                    50

                      0
                       Jul            Aug       Sep       Oct       Nov        Dec     Jan   Feb   Mar   Apr   May   Jun
       Associate FTEs  8.3            8.3
       BA FTEs        156.6          157.1
       Masters FTEs   191.7          181.0



                                                                               Month


   Prepared by the Massachusetts Behavioral Health Partnership on 9/19/2011.
                     CSA Monthly Report for August 2011, Report 12

                         YTD Family Partner FTEs for Fiscal Year 2012

                       300



                       250



                       200


   FTEs of
                       150
Family Partners

                       100



                        50



                         0
                         Jul            Aug       Sep       Oct      Nov       Dec   Jan   Feb   Mar   Apr   May   Jun
    Family Partner FTEs 238.9          237.5

                                                                                Month




   Prepared by the Massachusetts Behavioral Health Partnership on 9/19/2011.
                   CSA Monthly Report for August 2011, Report 13

                       Percent of Youth Enrolled in ICC with a Family Partner
                                        for Fiscal Year 2012


                         100%
                          90%

Number of ICC             80%
   Youth                  70%
                          60%
                          50%
                          40%
                          30%
                          20%
                          10%
                            0%
                               Jul   Aug             Sep      Oct      Nov   Dec   Jan   Feb   Mar   Apr   May   Jun
        Percent Youth with FP 81.3% 81.1%




 Prepared by the Massachusetts Behavioral Health Partnership on 9/19/2011.
                              CSA Monthly Report for August 2011, Report 14

                             ICC Caseload Distribution by Care Coordinator
                     60


                     50


                     40

    Number of
      Care      30
   Coordinators

                     20


                     10


                      0
                             1      2      3     4      5      6      7      8    9    10     11   12   13   14   15   16   17   18   >18

                                                                            Caseload Number



                                                                                      Average Caseload = 9.8
Base on caseload per FTE rounded to nearest whole number.
Does not include Senior Care Coordinator caseloads.
Prepared by the Massachusetts Behavioral Health Partnership on 9/19/2011.

								
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